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Spray and wipe down sinks, taps and shower heads regularly. To eliminate odours, pour a capful of Zofl ora Concentrated Multipurpose Disinfectant down the plug hole after use.
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Editor’s Letter August 2024
Welcome to our August issue, where we delve into the innovations and advancements that are reshaping the landscape of care homes today. This month, our primary focuses are on two crucial areas: the integration of kitchen equipment to facilitate resident participation in meal preparation and the latest technological advances in care home security.
At the heart of every home is the kitchen—a place not just for meals, but for memories and connections. In care homes, involving residents in meal preparation can be incredibly empowering, promoting independence, creativity, and a sense of community. Here, we explore how modern kitchen equipment is making this possible. From user-friendly appliances designed with accessibility in mind to adaptive tools that cater to various physical capabilities, we highlight the innovative products that are transforming mealtime into an inclusive experience for residents.
Our features provide insights into best practices for incorporating these tools into daily routines. We showcase success stories from care homes that have embraced this approach, offering practical tips on how to create a safe, supportive environment where residents can actively participate in preparing their own meals. These narratives illustrate the profound impact such involvement can have on their wellbeing, fostering physical and emotional health.
Equally important is the topic of security within care homes, an area that has seen significant technological advancement in recent years. Ensuring the safety of residents is paramount, and modern technology is providing innovative solutions to meet this need. In this issue, we examine the latest in care home security, from advanced surveillance systems to integrated alarm systems and emergency response technologies.
Industry experts delve into how these advancements are being implemented to protect residents while maintaining a comfortable, homelike atmosphere. Expert opinions illustrate how care homes can leverage these technologies to enhance safety without compromising on the quality of life for their residents.
As always, we remain committed to providing you with the latest insights to improve your care offering through our much loved features.
Jade Evans, Chief Editor
Table of Contents
6 Industry Update
Providing insights into what’s currently happening within the care sector, we share some of the latest news.
8 National Care Forum
The National Care Forum (NCF)responds to the election results.
13 Kitchen Equipment
With help from industry experts, we take a look at the innovative kitchen technologies improving care home meals
22 Dishing Up
This month’s recipe is provided by V for Life (VfL) and highlights exactly how you can implement tasty and fulfilling vegan recipes into your home.
26 Hygiene
In this feature we assess the importance of antimicrobial technology for enhanced hygiene in care home environments.
38 Security Systems
In an insightful piece, we look at the technological advances in care home security, along with how care homes can ensure the smooth implementation and integration of new security tools.
Industry update
Hallmark Luxury Care Homes continues to expand with acquisition of Cardiff home
Hallmark Luxury Care
Homes has marked a key milestone in their growth strategy by acquiring Penylan House, a former Linc Cymru Housing Association care home in Cardiff, South Wales.
Specialist business property adviser Christie & Co managed the sale of the 75-bed residential and nursing home, which was sold for an undisclosed sum.
The acquisition follows Hallmark opening two new homes and purchasing a care home development in St Mellons in Cardiff in 2024.
Hallmark Luxury Care Homes Managing Director, Aneurin Brown said: “We are delighted that Penylan
House has joined the Hallmark family of homes, and we will be expanding our geographical presence in Wales.
“Penlyan House is an excellent care home that shares Hallmark Luxury Care Homes’ values and commitment to delivering highquality relationship-centred care. We are looking forward to supporting the existing Penylan team, the residents and their families.”
Regional Director at Christie & Co, Rob Kinsman, comments, “We are delighted to act for Linc in the sale of Penylan House and wish Hallmark Luxury Care Homes all the very best. We’re sure the home will go from strength to strength under
Driving Towards a Sustainable Future: apetito | Wiltshire Farm Foods Introduces
New Electric Fleet
In what is believed to be an ‘industry-first’ for mobilisation of refrigerated electric vehicles (EVs) and as part of its ongoing commitment to reduce environmental impact and reach its ambitious Net Zero targets, apetito has announced a significant investment into massively reducing the carbon emissions of its distribution fleet.
The leading care homes meals provider has committed to electrifying its fleet with over 200 brand-new refrigerated EVs set to be rolled out this year across its consumer business, Wiltshire Farm Foods, and transform customer deliveries nationwide.
The £14.3m investment is a key milestone in apetito’s wider mission to convert 75% of its entire Wiltshire Farm Foods delivery fleet to EVs before the end of 2025, a change set to save an impressive 1,358
tonnes of CO2e per year.
Whilst supporting carbon reduction targets, this transition of refrigerated vehicles to electric also marks a groundbreaking innovation due to the significant complexities involved in meeting the power draw required for refrigerationsomething that had been cited as ‘impossible’ to achieve by many vehicle experts during the process. A high proportion of these EVs also have the unique addition of solar panels, supporting with generating their own green electricity whilst the vehicle is in motion.
This innovation sets a new standard in sustainable transportation and takes vital steps towards greener logistics, whilst having no impact on the overall operational effectiveness of delivery rounds.
Lee Sheppard, Director of Corporate Affairs, Policy and
their stewardship.”
Hallmark Luxury Care Homes provides award-winning, residential, nursing and dementia care to 1,500 residents across 23 locations in England and Wales.
In 2024, Hallmark were named a Top 20 Care Home Group for the ninth year, from residents and relatives on independent review website, carehome.co.uk.
Sustainability at apetito speaks on this step-change approach to the businesses’ distribution: “We are extremely proud to be making this significant investment in our journey towards Net Zero and substantially reducing our Scope 1 emissions through moving to an EV distribution fleet in Wiltshire Farm Foods.
“Despite the challenges involved with moving refrigerated vehicles to electric, we were determined to lead the way with this initiative and drive a positive impact on our carbon emissions, whilst seeing no change in delivery experience for our Wiltshire Farm Foods customers.”
Industry update
Care UK awarded for encouraging a new generation into care work
Care UK has been recognised as providing the ‘Employer Encounter of the Year’ at the 2024 Greater Essex Career Hub conference.
The Greater Essex Careers Hub work to ensure every young person receives outstanding, relevant careers education throughout their time at school and college. They aim to bridge the gap between education and employment by bringing together schools and colleges with local employers to support them in delivering high quality, inspirational careers programmes for their students.
The award is due to the opportunities offered to younger people by the ‘Open Doors’ project, a collaborative effort between Care UK and the Careers & Enterprise Company. ‘Open Doors’ champions careers in care and provides secondary school students
with the opportunity to explore working ‘behind the scenes’ of an operational care home.
The first ‘Open Doors’ event was hosted at Silversprings in Thorrington, Essex, last year. During the visit, 20 students from St Helena’s School were welcomed with a full care home tour, where they met residents and Care UK colleagues with different academic and career backgrounds. Students met with carers and nurses, spoke to those working in the kitchen and within hospitality and discussed career pathways and individual journeys with managers.
Care UK’s Head of Resourcing, Victoria Cole, said, “Care UK is
New Owner for South Wales Village Care Home
Specialist business property adviser, Christie & Co, has announced the sale of Tŷ Hafod Nursing Home in Capel Llanilltern, South Wales.
Tŷ Hafod is an established, profitable nursing and residential care home that is registered for 27 residents. The business occupies a detached, two-storey former hotel building that was built in the 1990s and sits on approximately 1.29 acres of land with beautiful mature gardens. It is located in a semi-rural position close to junction 33 of the M4 motorway and approximately eight miles north of Cardiff City centre.
Following a confidential sales
process with Oliver McCarthy at Christie & Co, it has been purchased by Jayesh Mehta of Capital Care Homes Ltd. This will be the group’s fourth care home in South Walesits other assets include a dementia care home in Cardiff nearby.
Jayesh Mehta, Managing Director at Capital Care Homes Ltd, comments, “Tŷ Hafod is a brilliant fit to our existing homes and the team is really looking forward to making this a great home for our residents.”
Oliver McCarthy, Director – Care at Christie & Co, comments, “I was pleased to be asked by our clients to help with their divestment project and, also, to be able to help pass this home on to Jayesh at
dedicated to attracting young talent to the sector and developing the care workforce of the future, so that they can embark on a fulfilling career with us.
“Increasing our engagement and activity with schools and other education providers is key to helping younger generations find out more about the opportunities available to them, and it raises awareness of careers across care.”
If you are a student, a teacher or lecturer, who wants more information about these opportunities for yourself or for your class, please email experience@speakersforschools.org with the email heading: Care UK.
Capital Care Home Ltd. Tŷ Hafod really complements the other homes in the group’s growing portfolio, and I wish them the best of luck with their new venture.”
Tŷ Hafod Nursing Home was sold for an undisclosed price.
An Honest Response
In a guest column from Vic Rayner OBE, Chief Executive Officer (CEO) of the National Care Forum (NCF), we share the NCF’s response to the election results.
Following the resounding majority achieved by Labour, and an initial sense of optimism and energy felt in the adult social care sector, as parliament reached Summer recess a mood of disappointment
had descended. An announcement by the Chancellor that charging reforms for social care, proposed in the Dilnot report, were being scrapped was followed by a ministerial statement from Stephen Kinnock stating that funding for
training and development for social care would not be progressed. On the back of this double blow, NCF together with over 30 social care organisations and people with lived experience wrote to express their frustration to the Secretary of State
for Health and Social Care.
NCF is committed to working jointly with partners across the sector, and in the build-up to the election we helped bring together voices across the care sector to maximise the impact of our combined perspectives and amplified campaigns including ensuring those who draw on care and support have access to voting. We have shared information and intelligence as parties have published their manifestos and policy ideas. Plus, perhaps most importantly, we have made clear our belief that social care matters to us all. We know that not only are there new politicians sitting at the helm of departments like DHSC, but also hundreds of new MPs grappling with issues at a constituency level as well for many, as being part of the newly elected government. We need them all to speak up for care, and to take on board our core ask - when thinking of policy, ‘think social care first’
The new government has a once in a generation opportunity to create real change. Key policy decisions made within the first 100 days and across the new parliament, could improve the lives of care workers and millions of people who depend on social
care or struggle to access it, their families, unpaid carers and wider communities. Sustainable funding and reform are desperately needed which previous governments have not delivered, with plans kicked further down the road. We hope the new government will prove different. As I write this, there have been suggestions that we will see some form of engagement exercise or commission to establish public and political priorities around care. We are urging the government to move forward at pace, as the muchpromised transformation cannot come soon enough for those needing, receiving and working in care.
Labour’s flagship policies for social care – a National Care Service and fair pay agreement for care workers – are long term propositions and it is essential that the expertise and experience of our members help shapes this work. However, we also need commitment in the first 100 parliamentary days, such as:
- The setting out of a clear plan with indicative timescales for short, medium and long-term goals as well as vision and engagement
- A series of national conversations leading to the coproduction of a ‘social contract’
setting out the mutual rights and responsibilities of individual citizens, families, communities and the state in providing, and paying for, support
It’s essential that the new administration listens to the experiences of people in receipt of care and support so that policies are truly co-produced. This is the only way to get to the heart of what people need to live good lives. At the time of writing, I hope the remainder of this government’s first 100 days in power might yield more positive action to help the sector, and everyone who has a stake in it, to flourish, rather than a furthering of the diminishing effect these recent announcements have had.
NCF would welcome hearing from providers on their views and plans to engage with the new government. Please contact my colleague Victoria Garratt, Communications Officer on victoria.garratt@ nationalcareforum.org.uk and for more information please visit https://www.nationalcareforum. org.uk/membership/.
Essential for Care
We explore the impact of poor internet and phone systems within care homes.
Established for over 25 years, Orbital Net have been providing reliable internet and phone solutions to care homes across the UK, including rural areas where internet options are limited or previously non-existent.
With the upcoming digital switch off looming, it is vital that all care settings now review their current set up to ensure they have suitable connections to navigate the switch off.
In today’s digital age, reliable internet and phone systems are not
just conveniences but essential for modern living, especially within care homes.
Unfortunately, many care homes are plagued by inadequate internet and phone systems, leading to a cascade of negative impacts on residents, staff, and the overall quality of care.
Poor internet and phone systems can severely disrupt these communication channels. Slow internet speeds and unreliable phone lines can delay the communication of vital information, hindering emergency response
times, and creating internal barriers between staff, residents, and their families. These delays can be seriously detrimental in emergencies where time is of the essence.
The mental health and emotional wellbeing of care home residents are significantly influenced by their ability to stay connected with loved ones. In an era where digital communication is paramount, inadequate internet access can lead to social isolation and loneliness. Many residents rely on video calls and social media to maintain
relationships with family and friends, especially when in-person visits are restricted, such as during the COVID-19 pandemic. Without reliable internet, these virtual lifelines are cut off.
Healthcare increasingly relies on digital technology for a range of services, from electronic health records (EHR) to telemedicine. Poor internet connectivity can hinder the ability of care homes to efficiently manage and access EHRs, leading to delays in medical care. Telemedicine, which became a crucial service during the pandemic, is particularly affected. Reliable internet is necessary for high-quality video consultations between residents and healthcare professionals. Without it, residents may face unnecessary hospital visits and inadequate medical attention, putting their health at risk.
Good internet and phone systems can significantly impact staff and their daily duties. Tasks such as accessing patient records, coordinating care, and communicating with healthcare providers are no longer timeconsuming, leading to reduced
frustration and tasks being completed as planned and on schedule.
Ensuring that all care homes have access to reliable and high-speed internet and digital phone services is what Orbital Net specialise in. We offer our own unique wireless fibre which has been instrumental in supporting rural customers who have no access to any alternative internet infrastructure. We approach every project individually to ensure we are building bespoke solutions to match our client’s needs.
From digital phones (VoiP) to leased lines through to fibre to the premises and full fibre broadband, we provide a wide variety of internet services to ensure you have the most suitable connection for your business requirements and that you are also fully prepared for the 2027 digital switch off.
Many care homes worry about their internal infrastructure, Orbital Net work with a variety of partners, enabling us to be your one stop shop for all connectivity demands.
The Orbital Net differentiator is that we’re agile, flexible, and we are able move quicker than the bigger ISPs – we’re quicker
to service our customers, we’re quicker to respond to changing market conditions, we’re quicker to evolve.”— Ben Doherty, CEO, Orbital Internet Group
For further information or to arrange a no-obligation free connectivity audit for your care home, please contact the Orbital team on solutions@orbital.net / www.orbital.net / fibre.orbital. net/care.
Effective communication is the backbone of any care facility. It is crucial for:
• Coordinating activities
• Managing medical care
• Ensuring residents’ safety
Ben Doherty
Kitchen Equipment
Essential 5
In this piece, we outline five ways how kitchen equipment can facilitate resident participation in meal preparation.
Adaptive and Accessible Equipment
Tools such as ergonomic utensils, cutting boards with suction grips, and adaptive peelers enable residents with limited dexterity or strength to engage in cooking tasks comfortably and safely. Height-adjustable counters and wheelchair-accessible kitchen layouts ensure inclusivity for those with mobility impairments. Additionally, visual aids and simplified controls on appliances support individuals with cognitive challenges, fostering independence and boosting self-esteem. By making the kitchen environment more user-friendly, adaptive and accessible equipment not only promotes active involvement but also enhances the overall quality of life for care home residents.
Safety Features
Safety features are crucial in facilitating resident participation in meal preparation within a care home, as they create a secure environment where residents can confidently engage in cooking activities. Non-slip mats and flooring prevent falls, while safety knives with protected blades reduce the risk of cuts. Appliances with automatic shut-off functions and temperature controls help prevent burns and fires, making the kitchen safer for residents with cognitive impairments. Clear labelling and colour-coded equipment aid in easy identification and proper use of tools, enhancing safety and efficiency.
Simplified and Intuitive Appliances
Intuitive appliances including those with pre-programmed cooking functions and color-coded utensils can significantly enhance resident participation in meal preparation within care homes. These userfriendly tools simplify complex cooking processes, making them accessible to individuals with varying levels of cognitive and physical abilities. Pre-programmed functions eliminate the need for detailed recipe knowledge, allowing residents to engage in cooking with minimal supervision. Meanwhile, colour-coded utensils provide clear, visual guidance, reducing confusion and increasing confidence. Together, these innovations foster a sense of independence, promote social interaction, and contribute to the overall well-being of residents by involving them in meaningful, everyday activities.
Assistive Technology
Voice-activated devices enable residents with limited mobility or dexterity to control kitchen appliances and access recipes hands-free. Visual aids, like large print or colour-coded instructions, can assist those with visual impairments in following cooking steps accurately. Automated tools, such as smart kitchen gadgets and adaptive utensils, simplify complex tasks, making meal preparation more accessible and enjoyable.
5 4 3 2 1
Collaborative and Communal Equipment
Collaborative and communal equipment, such as using large shared appliances, portable cooking stations, and interactive cooking stations can significantly enhance resident participation in meal preparation by fostering a sense of community and shared responsibility. These resources provide the necessary infrastructure for group cooking activities, encouraging residents to work together and learn from one another. Interactive cooking stations can be particularly engaging, offering hands-on experiences that make meal preparation enjoyable and educational. By creating a collaborative environment, these tools not only improve culinary skills and nutritional knowledge but also strengthen social bonds and promote a sense of belonging among residents.
Committed to Innovation
Southern Contracts and Miele are celebrating excellence.
As south coast based Southern Contracts marks its 60th anniversary this year, the company reflects on its journey of growth, innovation, and commitment to quality.
Founded in 1964, Southern Contracts has built a reputation as a reliable supplier of commercial kitchen, laundry and dishwashing equipment, proudly partnering with Miele, a brand synonymous with durability and cutting-edge technology.
Coinciding with Southern Contracts’ milestone, Miele Professional also celebrates its 125th anniversary this year, consistently at the forefront of developing high-performance appliances that meet the rigorous demands of various industries.
From healthcare to hospitality, Miele Professional’s range is renowned for its reliability, efficiency and durability.
Southern Contracts is a trusted partner of Miele, sharing a mutual commitment to excellence which has enabled Southern Contracts to offer state-of-the-art solutions that cater to the specific needs of its diverse clientele. The synergy between their exceptional service and Miele’s superior products has been instrumental in delivering an unparalleled experience to their customers.
As part of Miele Professional’s ongoing commitment to innovation, the introduction of the Miele MasterLine dishwasher marks a new era in commercial dishwashing technology.
Designed to deliver outstanding performance, efficiency, and sustainability, the MasterLine
dishwasher is a game-changer for businesses that prioritise hygiene and operational efficiency. Featuring a superior advanced cleaning performance, it ensures impeccable results with every wash due to its high-pressure water jets and innovative spray arm design to guarantee thorough cleaning, even for the most stubborn residues.
In line with Miele’s commitment to sustainability, the MasterLine is engineered to minimise energy and water consumption. Its eco-friendly features simultaneously reduce operational costs and supports environmental conservation efforts.
The user-friendly interface facilitates operation and customises wash cycles according to specific needs, with smart connectivity options to allow for remote monitoring and maintenance, ensuring optimal performance at all times.
Built to withstand the demands of commercial use, the MasterLine dishwasher boasts robust construction and high-quality materials. Its durability ensures
a long service life, providing businesses with a dependable solution that stands the test of time.
The future looks promising for both companies as their enduring partnership continues to bring innovative and reliable solutions to businesses across many sectors.
Together with Miele Professional’s 125 years of innovation, Southern Contracts is poised to continue delivering exceptional solutions to meet the evolving needs of its customers. As both companies celebrate their significant anniversaries, their combined legacy of excellence and innovation sets a high standard for the industry, promising even greater achievements in the years to come.
Contact Southern Contracts, regarding products and services for :
- Laundry equipment
- Kitchen appliances
- Commercial cleaning equipment
T: 03301 222888
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Kitchen Innovation
In this piece, with the help of experts, we explore the latest kitchen gadgets and appliances designed to improve efficiency and meal quality in care homes.
In the realm of care home dining, ensuring meals are nutritious, appealing, and tailored to residents’ needs is paramount. As the population ages and demand for high-quality care intensifies, innovative kitchen technologies are revolutionising how meals are prepared, delivered, and enjoyed in care homes. From advanced cooking appliances to sophisticated dietary management systems, these technological advancements are not only enhancing the culinary experience but also improving health outcomes and operational efficiency.
In this article, we delve into the latest breakthroughs in kitchen technology that are setting new standards in care home dining,
making mealtime a more pleasant and beneficial part of residents’ daily lives.
Wayne Bennett, VP Sales and Marketing UK and Ireland for MKN, recognises that nowadays, combi steamers and ovens are popular, offering flexible and consistent cooking at scale. He said, “They should be considered a vital piece of equipment in any care home kitchen, but it’s important to note that not all combi steamers are the same.”
Wayne advises care homes to look for performance features that can improve efficiency in busy kitchens. MKN’s new FlexiCombi combi steamer, for example, is significantly faster to operate than its predecessor, with a revised
operating system that enables even faster handling. It also includes the FlexiRack capacity concept, offering over 50% more capacity than appliances using conventional GN1/1 size – so only one cooking cycle may be necessary instead of two.
Elsewhere, the new FlexiChef multifunctional appliance from MKN offers smart cooking and smart cleaning, redefining versatility, performance and speed in the kitchen. It’s suitable for everything from cooking to frying to deepfrying, giving complete flexibility from one appliance, rather than having multiple appliances which would mean a greater footprint, greater cost, greater cleaning requirements etc.
New features include SpaceClean fully automatic cleaning technology, the first and only fully automatic cleaning system for professional cooking pans. It’s up to 10% faster than the previous model, includes an easy Up & Down lift function, and is WiFi-enabled for greater connectivity.
Keen to find out how innovative kitchen technologies from MKN increase the efficiency of meal preparation in care homes, Wayne explained that the team are mindful of skills shortages that continue to challenge the industry and said, “We’ve worked hard to develop technology that is simple to use, for all levels of experience.
“The MKN MagicPilot operating system provides controls across major MKN appliances including the new FlexiChef multifunctional appliance and the new FlexiCombi combi steamer. This makes it easier for staff at all levels to deliver quality, ensuring less food waste, more efficient cooking processes and lower cost of production.
MagicPilot offers intuitive, touchscreen controls like a smartphone, while automatic cooking programmes make sure it’s simple for kitchen staff to set cooking cycles at the touch of a button.”
Scott Duncan, Managing Director of Unox, sees that care home caterers have a vital role in providing quality, nutritious meals to residents because while
food provides sustenance it also provides sensory experiences that can ignite nostalgic as well as enjoyable experiences – both of which are integral to maintaining the positive physical and mental wellbeing of residents. It’s also comforting that loved ones and friends know they are being served quality meals, which will certainly be a decision-maker for prospective residents. Scott explained, “But with the best will in the world,
not all mealtimes will be able to stick to a strict schedule – it’s the nature of working in unpredictable environments, especially when client care is paramount. So should a resident be late for dinner, it’s of vital importance that their meal is of the same quality as the first served. At Unox we’ve developed a solution to support care homes in providing this, eliminating compromise.”
As a patented, state-of-the-art hot holding solution with the very latest technology, the EVEREO® gives care home caterers the gift of hot food preservation to help manage food prep, service, and food waste so they have ultimate control of when to cook and serve food. In demanding environments, like care homes, which have different shift patterns and unpredictable workloads, this hot-holding appliance can assist caterers with patient care, by making sure that residents, staff, and visitors can be served a quality hot meal no matter what time they are able to sit down for their meal.
Noticing that customer care and customer service are really key elements in any hospitality
role, when you’re dealing with the physical and mental wellbeing of care home residents, this pressure is only amplified. It’s important that all services within care homes can work in harmony to help provide the best care they can to residents, and from a catering perspective time management can alleviate pressure added to this. In line with this, Scott explained that the EVEREO® is a fantastic example here. “We know from customer feedback – especially in the care home sector – that food prep and time management within kitchens can cause the biggest strain on service. Offering the ability to pre-prepare or hold dishes during quieter periods, the EVEREO® preserves hot food at its optimal serving temperature for up to 72 hours,” added Scott.
The innovative appliance offers a safe and incredibly convenient method for cooking with its ability to hold dishes above temperatures at which bacteria thrive, whilst maintaining quality, texture, and taste. The EVEREO® can guarantee safety and support busy care home kitchens to maintain
service standards and keep food impeccable for up to four times longer than traditional holding cabinets. So, if a nurse finishes a shift late, or a resident misses the breakfast rounds, they can still have the same morning meal or snack – which will be completely uncompromised - that was served earlier in the day. A baked croissant, or pre-portioned full English, for example, will still taste and look the same after being left in the EVEREO’s® chamber for up to 8 hours – “Like it’s come fresh from the oven,” said Scott.
Cooking timers are one of the most common, and historical, pieces of kit used in any kitchen –and care homes are no exception. Through time, these devices have become enhanced by technological innovations, and as a standard any oven will come with a built-in timer. Naturally, the engineers at Unox wanted to take this a step further to really bolster time management for end users in care homes to the benefit of residents. Built-in to our X-Generation modelsCHEFTOP-X™ and BAKERTOP-X™ – through the DIGITAL.ID™ interface,
Unox’s MULTI.Time feature enables care home caterers to cook up to 10 different trays of food under the same cooking conditions (grill, steam, fry) that can be set to separate timers. This means that all trays in the oven can be ready at the same time, giving caterers more control and better management of food service which will in turn help provide a smoother and more methodical dining experience for residents. Scott revealed how when combined with the MISE.EN.PLACE feature, the combi ovens will also suggest to caterers, based on a dish’s cooking time, the best order and timing for inserting trays inside the cooking chamber. “On top of this, the digital panel offers caterers a really visual experience, allowing operators to upload images of said item, so when you select what item you’re cooking at a glance you can look around to see the image next to its cooking cycle to see how long is left until perfectly cooked. After each cycle the combi oven will give a breakdown of the name of the recipe, the duration of the cooking cycle and a consumption summary after every use,” said Scott.
We’re seeing many smart kitchen appliances being integrated into care home kitchens, offering a plethora of benefits. Combi oven technology has come on in strides in recent years, driven primarily by advances in connectivity, the integration of AI technology, and improvements in manufacturing techniques. As such, a combi oven purchased today is almost unrecognisable from its predecessor a few years ago.
Scott explained how Unox is truly embracing these changes and the digital age to enhance how a chef operates in their kitchen. Since its launch in 2023, the X-Generation ranges - CHEFTOP-X™ and BAKERTOP-X™ - have led a new generation of cooking, offering operators a more efficient and reliable way to utilise their ovens.
“One of the most impressive features within these ranges is ‘Hey.Unox’,” said Scott. In such a hands-on profession, Unox have developed a tool that allows caterers to control their ovens and cook remotely – adding another level of operational support.
“To activate the voice-controlled oven an operator need only say “Hey.Unox” – in any language – and it’s ready to cook. Such support can include activating cooking timers, increasing or decreasing the temperature, or asking how long until an item is finished cooking. It’s a fantastic hands-free solution that allows care home caterers to multitask whilst prepping ingredients and saving time waiting for ovens to pre-heat,” Scott told us.
New kitchen technologies are massively helping to meet the nutritional needs of care home residents, specifically by contributing to the customisation of meals for residents with specific dietary requirements. With care home kitchens having a huge responsibility to make sure they can cater to an array of dietary requirements, this of course can add to prep and service times, as well as additional steps to cooking processes and recipes.
With this in mind, the engineers at Unox wanted to create a combi
oven that acts more like a sous chef rather than an appliance, which is why the X-Generation range is fitted with DIGITAL.ID which features a recipe library designed to help care home caterers with menu development and accuracy.
Scott revealed how in the library, recipes will save the correct cooking settings – from temperature to time – so these preset programs are ready to go as soon as the oven door closes.
“Through this tool, caterers can add and edit recipes and when selected the Unox oven will start the correct cooking programs as pre-set,” said Scott. Solutions like this can be a real support for chefs catering to various dietary needs as, thanks to the ovens’ built-in software, recipes can be shared across multiple ovens across various care home sites. This can ensure consistent meals no matter which member of staff, or which kitchen, is cooking the food as the saved recipes can also include a
description of the cooking steps and list of ingredients, which is completely optional, to help ease the user experience and assist with the training of new staff.
The latest kitchen gadgets and appliances are revolutionising the culinary landscape of care homes, significantly enhancing both efficiency and meal quality. These innovations—from advanced cooking devices to smart storage solutions—are not only streamlining food preparation but also ensuring that residents receive nutritious, delicious meals with consistency. By integrating these cutting-edge tools, you can better meet the dietary needs and preferences of their residents, ultimately contributing to their overall wellbeing and satisfaction. As technology continues to evolve, the future promises even greater advancements that will further elevate the standard of care and culinary excellence in these vital community spaces.
Dishing Up
Perfect for the warmer days, this month we share a recipe to tantalise the taste buds of your residents. Provided by V for Life (VfL), here we outline how you can whip up a delicious asparagus, potato and broccoli quiche.
Delighting residents with nutritious and delicious meals is a cornerstone of care home dining, and this vegan quiche from VfL is no exception. This plant-based quiche is crafted to be both flavourful and satisfying, ensuring that it meets diverse dietary needs without compromising on taste. A great way to use up seasonal vegetables is this protein-packed quiche that can be enjoyed by all! Because gram flour is gluten-free, this recipe can be adapted to be fully gluten-
• 120g chickpea flour (this cannot be substituted for any other kind of flour)
• 600ml hot vegetable stock (*or gluten-free vegetable stock)
• 3 heaped tbsp nutritional yeast
• 1 tsp dried oregano
• 1/2 tsp dried basil
• 1/2 tsp turmeric
• 1/2 tsp black salt (Kala Namak). Optional, but will give the mixture a taste of egg
• Jersey royal potatoes, steamed or boiled until just cooked, and sliced into small pieces
• 4 broccoli florets, steamed or boiled until cooked, and cut into quarters
• Spears asparagus, uncooked
• 1 large tomato, sliced
• Vegan cheese for topping (optional)
Serves 4 as a main, 6 as a starter Vegan, can be gluten-free*
*Image from FlavourPhotos
free if the pastry and stock are swapped.
This dish is perfect for those following a vegan lifestyle or anyone looking to enjoy a hearty, vegetable-packed dish, this quiche combines a flaky crust with a rich, creamy filling made from wholesome ingredients. Serve it warm for lunch or dinner, and watch as it becomes a favourite among residents, bringing joy to every mealtime with its comforting and familiar flavours.
Method:
1. Preheat oven to 180°C/350°F/gas mark 4.
2. Grease and line a 20cm/8-inch quiche pan.
3. Roll out pastry to 0.5cm thickness and line quiche pan.
4. Blind bake for 15 minutes. Remove and set aside for later.
5. In a bowl combine the chickpea flour and half the stock. Whisk together well and set aside.
6. In a wide-bottomed saucepan, add the remaining stock, nutritional yeast, spices and black salt then bring to the boil. The mixture should begin to thicken quite quickly. When boiling, slowly add the chickpea mixture and stir continuously for 2–3 minutes.
7. Remove from the heat. Add vegetables apart from asparagus to the mixture and combine well.
8. Pour into the prepared pastry case. Top with asparagus spears and sliced tomato in a spiked flower shape. Add optional vegan cheese at this point.
9. Bake in the oven for 30–40 minutes or until cooked. If cooking too quickly place foil on top until cooked through completely. vforlife.org.uk
A Good Food Company for Better Living
With service at the heart of what we do, and great people at the heart of our service.
White Oaks offers a comprehensive culinary experience that goes beyond nutrition and hydration. White Oaks enhances the life experience of residents and homeowners by providing holistic care and giving back control. As care providers, they focus on overall wellbeing, not just food service.
Through in-depth industry experience and resident understanding White Oaks builds tailored menus. To ensure they provide stability in homes, White Oaks focuses on staff training, person-centred care, engagement activities, and long-term partnerships. Backed by Compass Group, they pass on the benefits of global business to their customers. White Oaks aims to enhance the quality of life for residents and positively change perceptions of the care, assisted and retirement living sectors, ensuring that every resident’s voice is heard.
Get in touch to find out more.
healthcaresales@compass-group.co.uk
www.compass-healthcare.co.uk
Improving Care Together
Sumed’s Approach to Pressure Ulcer Prevention.
At Sumed International, we’re committed to partnering with care homes to provide the best possible care for residents. With over 35 years of expertise, we specialise in developing and delivering premium pressure relief products and mobility aids designed to ease the workload of care home staff and comfort residents.
Pressure ulcers are currently one of the biggest concerns in care homes, so we are committed to helping you prevent them. With the right tools and approach, caregivers can help residents manage pressure ulcers better if they are at risk of developing them.
They develop when prolonged pressure cuts off blood flow to areas of skin, typically over bony prominences. They can range from small superficial lesions to extensive muscle and bone wounds. While anyone can develop a pressure ulcer, certain factors increase risk, including: limited mobility, poor nutrition, older age (especially over 70), incontinence and medical conditions like diabetes or vascular disease.
Caregivers can easily incorporate several practical strategies into their routines to prevent pressure ulcers. You can reposition residents every 2-4 hours, depending on their level of risk. This simple action will significantly reduce pressure on sensitive areas and reduce the possibility of pressure ulcers. Skin care is also important. Keep the skin dry, moisturised, and clean. Barrier creams are great for incontinent people. Maintaining
good skin health requires proper nutrition and hydration; ensure residents eat a balanced diet with plenty of protein and fluids.
Risk assessments can help identify residents who need more attention. Check the skin every day to catch early signs of damage. Pressure-relieving equipment, like support surfaces, can redistribute pressure and prevent ulcers.
With high-quality materials and innovative design features, our Integrity Static Cushions help prevent and manage pressure ulcers. These cushions redistribute pressure and reduce skin damage. A larger surface area spreads the user’s weight over a greater area, reducing pressure concentrations on any single point.
EasyGo patient lift and transfer chair addresses many common complaints associated with traditional hoists. Traditional hoists have long been a source of frustration for caregivers. They can be cumbersome, difficult to manoeuvre, and can be challenging to manoeuvre. A lot of users and staff complain about the awkwardness of traditional hoists, saying they don’t work well in
tight spaces, they need several staff members to work effectively, and patients feel uncomfortable. EasyGo makes lifting and transferring patients easy by streamlining the process and giving patients more dignity. Designed to move residents from bed to wheelchair, toilet, car, and more, EasyGo can handle everything. We have also recently developed a patient transfer seat which can incorporate any of the Integrity Static Cushion range, helping residents receive optimal pressure relief and comfort during transfers, combining the best features of both products.
Remember, pressure ulcers are almost always preventable with the right approach. Our shared goal is to make your job easier so you can focus on providing exceptional care and, most importantly, improving the quality of life for your residents. Having the right equipment is only part of the solution. That’s why we offer comprehensive product training and ongoing support to empower you to get the most out of our pressure relief solutions. sumedinternational.com
7 Easy Functions
Sumed’s Integrity® static cushions offer a colour-coded labelling system that simplifies choosing the perfect cushion based on your specific risk level.
Explore
Cleaning up
In an insightful piece by Paul Willocks, Marketing Manager at Addmaster, we look into antimicrobial technology for enhanced hygiene in care home environments.
There are numerous news stories on an almost weekly basis talking about care homes struggling with hygiene management. In care home environments, maintaining a high level of hygiene is essential. Despite rigorous cleaning protocols bacteria can lurk within these communal living spaces, posing significant challenges for care home operators and healthcare workers.
Antimicrobial additive technology presents a solution to this challenge by actively inhibiting the proliferation of microorganisms on surfaces and materials commonly found in care homes. By integrating antimicrobial technology into all touchpoints throughout the care home environment, such as countertops, door handles, and medical devices, facilities can augment their microbial control efforts and create a more hygienic living environment for residents and working environment for staff.
Understanding Antimicrobial Additive Technology
Antimicrobial additive technology involves the incorporation of antimicrobial agents into products destined for use within the care home environment at the point of manufacture. The antimicrobial technology within the product will work to actively inhibit the growth of microorganisms. This proactive approach offers sustained product protection against microbial growth throughout the usable lifespan of a product.
One of the most effective antimicrobial technologies is the use of silver-ions. Silverion technology interferes with microbial functions, leading to the
suppression of microbial growth and proliferation.
Antimicrobial coatings can also be applied to product surfaces to create a protective barrier against microbial colonisation and delay biofilm formation. These coatings form a durable layer that actively inhibits microbial attachment and growth, thereby reducing surface contamination.
Rationale for Antimicrobial Product Protection
The implementation of antimicrobial technology in care home environments serves several important purposes:
• Control: Targeting high-touch surfaces and areas prone to microbial contamination with antimicrobial technology contributes to reducing the proliferation of pathogens.
• Enhanced Hygiene Standards: By actively suppressing microbial growth on surfaces and materials,
antimicrobial technology reinforces existing cleaning and disinfection protocols, promoting a higher standard of cleanliness and hygiene throughout the care home environment.
• Resident Well-being: Residents in care homes are particularly vulnerable to infections due to agerelated frailty and underlying health conditions. Protecting high-touch surfaces and frequently used items with antimicrobial additives help create improved resident hygiene and comfort.
Regulatory Considerations and Standards
The implementation of antimicrobial technology in care home environments is subject to regulatory oversight and adherence to industry standards. Regulatory agencies, such as the Environmental Protection Agency (EPA) in the United States and the European Chemicals Agency
(ECHA) in Europe, evaluate the safety and efficacy of antimicrobial products.
Care home operators should ensure that antimicrobial products selected for use comply with relevant regulatory requirements and possess appropriate certifications or approvals. Additionally, facilities should adhere to recommended guidelines for the proper application, maintenance, and monitoring of antimicrobialtreated surfaces to maximise efficacy.
Best Practices for Implementation
To optimise the effectiveness of antimicrobial technology in care home environments, adherence to best practices is essential. Key considerations include:
• Routine Maintenance: Continue to implement regular cleaning and maintenance schedules.
• Staff Training: Provide comprehensive training to staff on antimicrobial products and the benefits they bring to care home environments.
• Monitoring and Evaluation: Establish protocols for monitoring microbial contamination levels and evaluating the effectiveness of antimicrobial interventions over time.
By incorporating these best practices into operations, care homes can maximise the benefits of antimicrobial technology. Antimicrobial technology represents a potent ally in care home environments. By leveraging the antimicrobial technology, care homes can inhibit microbial growth and create more hygienic living environments for residents and staff alike. Successful implementation requires careful consideration
of product selection, regulatory compliance, and adherence to best practices for maintenance and monitoring. As the field of antimicrobial technology continues to evolve, ongoing research and innovation will further enhance its efficacy and applicability in care home settings, ultimately advancing the goal of optimal hygiene and resident care.
www.addmaster.co.uk
Common Touch Points Within a Care Home
1. Door Handles and Cupboard Doorknobs: Door handles and doorknobs are frequent points of contact for both residents and staff, making them susceptible to microbial contamination. Utilising antimicrobial door handles and cupboard doorknobs contributes to reducing microbial contamination and improving hygiene.
2. Handrails and Grab Bars: Handrails and grab bars are key touch points and provide stability and support for residents navigating the care home environment. By treating these surfaces with antimicrobial agents,
care homes can inhibit the growth of microorganisms.
3. Countertops and Surfaces: Countertops and surfaces in communal areas, dining areas, and resident rooms are frequently touched and may harbour bacteria. Using antimicrobial surfaces helps to minimise microbial colonisation.
4. Medical Equipment and Devices: Medical devices such as blood pressure cuffs, thermometers, and bed rails, play a crucial role in resident care but can also harbour bacteria.
5. Textiles and Furnishings: Textiles, including bedding, curtains,
and upholstery, are susceptible to microbial contamination due to their porous nature and frequent contact with residents. Antimicrobial textiles inhibit microbial growth.
6. Wall panelling and wall coverings: Wall panelling and wall coverings are often overlooked as potential sources of microbial contamination. Antimicrobial wall panelling and wall coverings can help mitigate the risk of surface contamination, providing an additional layer of product protection against the proliferation of microorganisms.
Effective Infection Control
Leading manufacturer of infection-control equipment for the healthcare sector, DDC Dolphin shares details on how to prevent infections and cut costs in sluice rooms.
Today’s new generation of bedpan washer disinfectors is helping care homes to prevent infections, cut costs and meet sustainability targets.
Newly upgraded bedpan washers such as DDC Dolphin’s Panamatic Midi, Maxi and Optima 2 and 3 now feature more built-in antimicrobial protection to help stop crossinfection.
Silver ions moulded into plastic panels work at a cellular level, disrupting the DNA of bacteria and combating the spread of viruses such as Norovirus and Covid19.
Greater machine capacity also enables care workers to disinfect more bedpans, urine bottles and commode pots per cycle – making the washer disinfectors up to 33% more energy- and water-efficient.
Furthermore, advances in planned preventative maintenance (PPM) are enhancing machine reliability and longevity – improving uptime, saving money, and giving care homes greater control.
Care homes benefit by outsourcing PPM to DDC Dolphin, an NHS-approved third party supplier with specialist expertise in auditing, maintaining and repairing
large numbers of sluice machines of all makes and ages across multiple sites.
DDC Dolphin Marketing and HR Director Zoe Allen said: “Our online portal technology empowers care homes and their facilities management teams by giving them access to the important sluice room data they need, 24/7.
“Care home owners benefit from more efficient machine ownership and management –enhancing infection prevention, cutting costs and improving regulatory compliance. This portal is particularly useful for large care
home groups,” she added.
A good PPM strategy makes great financial sense. DDC Dolphin puts the true cost of a machine breakdown at £633 (assuming there is no service contract in place). This average cost is based on:
With PPM delivered through a pre-agreed service contract, the cost of a breakdown can be cut to just £347 – a 45% reduction.
And the machine will be fixed faster, within 24 hours rather than 72 hours – maximising uptime to help protect care home residents and staff from the risk of infection.
A well maintained bedpan washer disinfector should last at least 10 years – compared with around seven years for a machine serviced less regularly. The poorly maintained machine will also have had more breakdowns. Both these factors will affect a machine’s whole of life costs.
The number one enemy of bedpan washer disinfectors is limescale, especially in hard water areas.
It can build up in the steam generator (notably on the heating element) and the pipes, reducing the flow of water.
This will cause a bedpan washer to require longer cycles – wasting energy – until it eventually breaks down.
But even before machine failure, the damage can be costly. It only takes 1 mm of limescale to increase the energy usage of a bedpan washer disinfector by 11%.
Qualifying capital equipment from DDC Dolphin is eligible for tax breaks. Companies can apply for a tax cut of up to 25p for every pound they invest.
DDC Dolphin refurbishes sluice rooms in care homes and hospitals – offering a turnkey service as a single-source supplier. This service includes a free initial consultation and a free design survey.
For more information, contact DDC Dolphin, 01202 731555, info@ddcdolphin.com, www.ddcdolphin.com
Take Note
Music in Mind is an organisation dedicated to harnessing the power of music to enhance mental health and wellbeing. Featuring in this issue as our Activity of the Month, we look at how you can work with the team to introduce their programmes into your home and the benefits it can offer.
Founded with a mission to create positive change through the therapeutic benefits of music, Music in Mind offers a variety of programs and services aimed at improving the mental health of individuals and communities. The organisation collaborates with mental health professionals, musicians, and educators to develop innovative approaches that integrate music into therapeutic practices.
The sessions involve a group of people living with dementia and their family members/carers sitting in a circle making music together for up to an hour, using a wide variety of hand-held percussion instruments. Sessions are led initially by professional music
therapists and musicians from Manchester Camerata, who also train staff and volunteers as “Music Champions” to be able to lead the sessions themselves.
The team at Music in Mind told us how residents, carers and family members are invited to join the sessions and are free to leave if they wish. The sessions are focused on having fun and enjoying the moment. People participating in the sessions are all individually welcomed by name during a “Hello Song” and thanked for their contribution at the end of the session in a “Goodbye Song”, but the pace, focus and structure of the sessions in between those points flows from members of the group and is not pre-determined. “This
means people living with dementia are equal participants in the musicmaking and are empowered to take the lead, rather than being a passive audience,” the team added.
In terms of how the music champions are trained to take the sessions further, they are trained by professional music therapists and musicians “on the job” by being part of the sessions, which the team call ‘Music Cafés’, where they observe and practice different approaches and techniques being demonstrated by the musicians and music therapists. The team told us, “At first the Music Champions are listening, observing and learning, but as their skills and confidence grows they are invited to lead more and more of the sessions
themselves, using specially recorded backing music provided by Manchester Camerata, which can be played from a CD or via their phones through a Bluetooth speaker.” This means that the Music Champions do not need any prior musical knowledge and are not expected to learn to pay an instrument, they are facilitators of the sessions and are focused on ensuring that the residents are as engaged as they are able and get as much out of the sessions as they can.
The Manchester Camerata encourages care homes to include participation in Music Cafés in residents’ care plans because of the strong evidence that participation brings a wide range of benefits to people living with dementia. This might be simply recording in a care plan that a particular resident enjoys the Music Cafés and should be able to attend. It might go further and describe how music can be used to make someone less anxious and easier to care for: for example by singing to them if they appear distressed. The team explained that it can also include carers’ observations of how someone has engaged in the music sessions and the level of interaction they have had, so that progress can be monitored.
The team said, “It is often the case that at first residents can be somewhat withdrawn initially in the music sessions, but then open up
and become much more engaged as they start to feel relaxed and really enjoy the environment.”
The Music in Mind website contains a range of evidence from the research into the company’s work undertaken over the years by Manchester University. The Latest Research & Statistics | Music in Mind and Music and Dementia - Manchester Camerata Further research is available at PhD Research Project - Manchester Camerata and https://www. cambridge.org/core/journals/ ageing-and-society/article/ in-the-moment-with-music-anexploration-of-the-embodied-andsensory-experiences-of-peopleliving-with-dementia-duringimprovised-musicmaking/3A2AD 776F64CCBC9393A566A491A1AB8.
This research describes the benefits “in the moment” that are experienced by residents with dementia, such as reduced anxiety, increased sense of joy and wellbeing, improved communication through music and increased social interaction to name a few. Music in Mind brings residents together to have fun. It gives them a common sense of purpose as they make music together and gives them something to chat about as they have a cup of tea and biscuit at the end of the Music Café. Some of the testimonials from carers on the Music in Mind website shows how residents have become less isolated and felt more part of a community. https://www. musicinmind.org/outcomes/carerstories
The team finished by saying, “We have found that anyone can connect through music regardless of their age, gender and cultural background, as it stimulates both enjoyment but also shared experiences. We provide a wide range of backing music for music champions to use with different tempos and genres available. We are constantly increasing our repertoire to ensure that music is culturally appropriate to the people participating. This has led us, for example, to recording developing backing music in the reggae tradition, and we hope to add to this with Bollywood themed music soon.”
Ensure You Are Prepared for the Digital Switch Off
Orbital Net are providing FREE advice and guidance to care and residential homes to ensure you are ready for the Digital Switch Off.
In 2015 BT announced they will be switching off their ISDN and PSTN services completely in January 2027 as they have become too costly to maintain.
This means that businesses using analogue phone systems will need to upgrade to a new phone system where calls are made over the internet (VoIP). If you do not currently have a suitable fibre internet line, then you will need a new service well in advance of the date to enable you to make calls.
The ramifications of ignoring the deadline is the potential for the complete loss of phone communication.
Speak to our experienced Orbital solutions team
ENSURE YOU DO NOT LOSE YOUR PHONE CONNECTION!
We are holding FREE webinars throughout the year to explain the switch off and how it may impact your home.
Contact us today for further details.
Scan for further information
TELEPHONY SERVICES (VoIP)
Security systems
Essential 5
Securing care homes is crucial to protect residents, staff and property. In line with this, we outline five cost-effective security solutions.
Surveillance Cameras
Surveillance cameras in care homes are crucial for ensuring the safety and wellbeing of residents. They provide continuous monitoring, helping to prevent abuse, neglect and theft, and offering peace of mind to families. Additionally, these cameras can assist in resolving disputes and clarifying incidents, ensuring transparency and accountability among staff. The presence of surveillance also acts as a deterrent to inappropriate behaviour, fostering a safer and more secure environment for the elderly and vulnerable individuals in care.
Access Control Systems
Implementing access control systems in care homes significantly enhances security by regulating who can enter and exit the facility. This ensures that only authorised personnel, residents and visitors can access the premises, reducing the risk of unauthorised intrusions and potential harm. Access control systems, such as key cards or biometric scanners, also allow for real-time tracking of movements within the home, improving resident safety and preventing escapes. Moreover, these systems can provide a detailed log of entries and exits, aiding in incident investigations and ensuring a secure, well-monitored environment for residents and staff.
Motion Sensor Lighting
Motion sensor lighting in care homes enhances security by automatically illuminating areas when movement is detected, thereby reducing the risk of falls and accidents for residents, especially during night-time. This technology ensures that staff can navigate the facility safely and efficiently, even in low-light conditions. Additionally, motion sensor lighting acts as a deterrent for unauthorized individuals, as unexpected illumination can discourage potential intruders and alert staff to unusual activity. By improving visibility and safety, motion sensor lighting contributes to a secure and responsive care home environment for residents and staff.
Alarm Systems
Alarm systems in care homes play a pivotal role in ensuring the security and safety of residents and staff. These systems can detect emergencies such as fires, unauthorised access, or medical crises, and immediately alert the appropriate personnel and emergency services. This rapid response capability helps to mitigate risks and prevent harm, providing a safer living environment for residents. Additionally, the presence of alarm systems acts as a deterrent to potential intruders and reassures families that their loved ones are protected.
5 4 3 2 1
Visitor Management Systems
Visitor management systems in care homes are essential for maintaining a secure and well-regulated environment. These systems ensure that every visitor, whether a family member, friend or service provider, is properly identified and logged upon entry. By tracking who enters and exits the facility, visitor management systems help prevent unauthorised access and enhance resident safety. They can also provide detailed records for contact tracing and incident investigation, ensuring accountability and transparency. Furthermore, these systems often include features such as visitor badges and automated check-ins, streamlining the process and freeing up staff to focus on resident care. Ultimately, visitor management systems contribute to a more secure, organised and welcoming environment in care homes.
Cyber Security
From science fiction to science fact – Digital Care Hub share details on their cyber security support programme which offers invaluable advice on security.
Cyber security has featured in the plot of science fiction for years. But, with a whole population being born with a mobile phone in their hands, talk of hackers and cyberattacks is now commonplace –including in the care sector.
According to the Government’ cyber security breaches report 2024, half of businesses (50%) and around a third of charities (32%) report having experienced some form of cyber security breach or attack. That is, of course, likely to be a significantly underestimation as many breaches and attacks go undiscovered.
While care homes may not be the primary target for cyber criminals, they can be the unwitting victims. If an IT system that you use for payroll, staff or residents’ records is attacked, you could also be affected as part of the wider supply chain. You could lose access to sensitive and critical information, such as someone’s health and care needs, or their banking details.
Human error also plays a major role in accidental data breaches. According to the Information Commissioners Office’s analysis of data breaches reported by social care, 78% were due to non cyber issues – including data being emailed, posted or faxed to the wrong recipient, verbal disclosures of data, and the loss or theft of paper records.
So what can care homes do to reduce the risk and impact of a cyber-attack or any other form of data breach?
Training staff on data and cyber security is essential.
All care home staff should understand the importance of data security and protection and their personal responsibility to handle data safely. They should be aware of data protection legislation and what it means in their day-to-day roles, and they should be able to identify data breaches and incidents and know what to do if one happens.
Better Security, Better Care – the
support programme hosted by Digital Care Hub – has developed free elearning and face-to-face training materials to help care providers to train their staff. To date there have been around 60,000 views of the elearning content since December 2023 – indicating a massive interest in developing skills in this area.
Both the elearning and the face-to-face training materials are designed to be used flexibly and cover four key modules:
1. Data protection rights and responsibilities
2. Keeping data secure
3. Threats to data security
4. Data breaches
The materials are free to use on a non-commercial basis, and can enable care providers to meet the training requirements with the Data Security and Protection Toolkit – the official self-assessment resource for the sector.
In this security focussed article, industry experts help us explore the latest advancements in security technology tailored specifically for care homes.
In recent years, technological advances have revolutionised various industries, and the realm of care home security is no exception. As the demand for elder care grows, so does the need for innovative solutions to ensure the safety and wellbeing of residents. From sophisticated surveillance systems and smart locks to wearable devices and AI-powered monitoring tools, these cutting-edge technologies are transforming care homes into safer, more secure environments. This article explores the latest advancements in care home security, highlighting how they
Our proactive approach not only minimises the chances of falls but also supports infection control.
enhance protection and improve the quality of life for residents and peace of mind for their families.
Advanced surveillance systems, including CCTV and motion sensors, allow for continuous monitoring of common areas and individual rooms, deterring potential intruders and quickly alerting staff to any unusual activity. Additionally,
electronic access control systems prevent unauthorised entry, safeguarding residents from external threats. Wearable devices equipped with GPS tracking and emergency call buttons enable immediate assistance in case of emergencies, reducing response times and providing peace of mind to both residents and their families.
An innovative new technology comes from Earzz, is an all new AI-powered alerting solution that recognises and alerts you for important sounds, on your smartphone, tablet and even your watch. From health sounds like coughing, screaming, to alarms and even sounds of movement, Earzz alerts you for the sounds you choose.
The AI-powered acoustic monitoring solution addresses the critical issue of falls, which currently cost the NHS approximately £2.3 billion annually. Leveraging proprietary, patent-pending sound recognition algorithms, Earzz identifies and alerts carers to specific sounds of concern such as Thuds, Movement Noise, Coughs, and Alarms, facilitating timely and effective interventions. Unlike traditional monitoring systems that rely on intrusive cameras, Earzz preserves residents’ privacy and dignity by not relaying any audio recording.
Rotimi Ogunwede, Head of
Marketing at Earzz, said, “Our proactive approach not only minimises the chances of falls but also supports infection control by reducing unnecessary room checks, thereby limiting potential contamination points.”
In terms of the capabilities Earzz offers for real-time monitoring and instant alerts in fall prevention and infection control in care homes, upon detecting chosen sounds of concern, such as a thud, the system sends instant alerts to carers via connected mobile devices.
Rotimi explained, “This enables quick and accurate responses to residents when it’s most important, enhancing both fall prevention and infection control by reducing unnecessary physical interactions and potential cross-contamination.”
Unlike traditional monitoring systems, Earzz offers advanced acoustic monitoring: unlike competitors who offer anomaly sound detection systems, Earzz uses sophisticated AI to identify specific sounds indicative of falls
or health issues, ensuring accurate and timely interventions while minimising false alarms.
Earzz can detect increased coughing, which can often indicate the onset of infections. This allows for early intervention and helps in controlling the spread of potential infections. A care home confirmed the onset of infection spread after Earzz monitors detected a 400% increase in cough trends within the care home. This led to prompt response and a proactive reduction in infection spread among residents.
Rotimi said, “Our system integrates seamlessly with existing care home infrastructures and offers a user-friendly interface that requires minimal training, unlike more complex systems that can be disruptive. One care home director highlighted the ease of adoption of Earzz, noting the portability of the monitors, making them easier to repurpose across the care home.”
Earzz also provides in-depth reports and trend analysis,
empowering care home managers to make informed, data-driven decisions that enhance resident care.
It’s no surprise that care home staff can sometimes feel daunted when introducing new technologies, but user-friendliness is a core focus for Earzz. “Our system features an intuitive interface requiring minimal training, making it accessible even for staff who are not tech-savvy. The setup process is straightforward, and carers can easily customize alert settings and response protocols. We also offer comprehensive training and ongoing support, ensuring that all staff members can effectively use the system to enhance fall prevention and infection control,” Rotimi explained. Earzz is fully customisable and scalable, designed to meet the specific needs of various care homes as well as the needs of residents. Rotimi revealed how managers can adjust sensitivity settings, alert preferences, and chosen sounds of concern.
This enables quick and accurate responses to residents when it’s most important.
“Our innovation is built around customisable capabilities that allow care homes to tailor the monitors to meet the unique needs of their residents. This approach ensures high accuracy in sound detection, significantly reducing false alarms. This enables carers to focus on genuine incidents, thus providing a proactive approach to care that helps prevent falls and other emergencies. For instance, an independent NHS study using traditional anomaly acoustic solutions recorded a 55% reduction in night-time falls and a 20% reduction in hospital admissions, demonstrating the significant impact of such technologies on patient safety.”
Integrating advanced technology into care homes is crucial for
enhancing both the quality of care and the security of residents. Modern technological solutions improve the efficiency of care delivery, ensure timely medical interventions, and facilitate personalised care plans. Simultaneously, these technologies bolster security by enabling continuous monitoring, reducing the risk of emergencies, and safeguarding sensitive health data through robust cybersecurity measures. As care homes adopt these innovations, they can offer a safer, more responsive, and more dignified living environment for their residents, highlighting the indispensable role of technology in modern healthcare settings.
