February 2024 carehomemagazine.co.uk
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Chief Editor
Jade Evans jade.evans@cimltd.co.uk
Editorial Assistant Ailsa Newgreen ailsa@cimltd.co.uk
Publication Manager James Davies jamesd@cimltd.co.uk Tel: 01795 509 112
Account Manager Hannah Moody hannah@cimltd.co.uk Tel: 01795 509 112
Administration Manager Natalie Murray admin@cimltd.co.uk Tel: 01795 509 103
Credit Facilities Manager
Gwen Lee creditcontrol@cimltd.co.uk Tel: 01795 509 103
Design and Production James Taylor james@cimltd.co.uk Grant Waters grant@cimltd.co.uk
Marketing Manager Lucas Payne lucas@cimltd.co.uk
Sales Director Tom Woollin tom@cimltd.co.uk
Chief Executive John Denning
Editor’s Letter February 2024
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s we usher in a new edition of Care Home Magazine, we welcome a plethora of insightful and impactful content. Beginning the issue is our hugely important focus on sustainability. As it’s the word on everyone’s lips in industries all over the world, we have experts on hand who explore how considering sustainable practices can contribute to the overall health and wellbeing of residents. Looking at the world of e co-consciousness in a different light, a piece from Allmanhall also poses the question of ‘is a sustainable diet a nutritious and healthy one?’ Rounding off the focus, our Activity of the Month delves into how offering gardening within a care can boost the wellbeing of residents and staff alike. A focus on technology makes up the latter half of our February issue where we begin by highlighting five pieces of tech your home shouldn’t be without. The likes of Chris Donnelly, CEO at Found CRM and Rachel Addley, Executive Director at My Life TV provide comments in our extensive article which looks at the changing landscape of technology in care homes and how it can affect overall success and we are back providing inspiration for your kitchen again in another instalment of our Dishing Up feature. In the spirit of continuous improvement, we welcome feedback from you as our readers and industry experts. Our aim is to create a magazine that not only informs but also sparks meaningful conversations and encourages collaboration among stakeholders. Thank you for your ongoing support in Care Home Magazine, I hope you enjoy the read!
Jade Evans, Chief Editor © 2024 TGM Publishing Limited, 1st Floor, Saphir House, 5 Jubilee Way, Faversham, Kent, ME13 8GD. No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be type written. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to TGM Publishing Limited. The publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement.
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Table of
Contents
6 Industry Update
Providing insights into the latest happenings within the care sector, we share segments of industry news.
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11 Sustainability
With experts on hand, we look at how considering sustainable practices can contribute to the overall health and wellbeing of residents.
20 Activity of the Month As part of our wider Sustainability focus, our much-loved regular feature shares the benefits gardening can offer and how to successfully introduce it as an activity.
22 Technology
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Delving into digital, we assess the changing landscape of technology in care homes and how it can affect overall success.
30 Care Home of the Month
Nestled in the serene and lush greenery of Essex, the brand new Care Home, Peverel Green, takes centre stage in our regular feature as we look at how the home aims to reach full occupancy.
32 Dishing Up
Stuck for inspiration in your kitchen? Fear not! We share our Dishing Up feature with another delicious recipe which comes from Vfl.
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Industry update
Care UK triumphs at the Caring UK Awards
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are UK has scooped the Care Group of the Year award at the Caring UK Awards ceremony in Leicester, demonstrating its commitment to delivering the highest quality care to residents and its ability to empower colleagues. The Caring UK Awards celebrate outstanding people in the care sector, highlighting excellence and rewarding those who work tirelessly to provide continuously outstanding care. Care UK won the Care Group of the Year award for its consistently high-quality ratings, with 91% of Care UK homes rated ‘Good’ or ‘Outstanding’. This summer, Care UK recorded its highest ever customer satisfaction levels, with 96% of residents saying that they felt their home ‘was a safe place to live’ and praise being given to colleagues for treating them with ‘kindness, dignity and respect’. The ‘Wishing Tree’ initiative continues to ensure that residents’
lifelong dreams are achieved, no matter how big or small. This year alone, wishes have led to residents getting their first tattoos, going ice skating, and even taking on the world’s fastest zipline. Care UK continues to invest in initiatives that ensure colleagues are encouraged and supported to provide feedback, can easily access employee benefits, and can
celebrate milestones together. Commenting on the accolade, Care UK’s Chief Executive Andrew Knight said: “Winning this award is testament to the hard work of our caring and passionate teams, who are consistently delivering a high quality of care and are facilitating special experiences for residents across Care UK homes.”
A stitch in time – Newbury care home fulfils resident’s wish of returning to family-owned shop
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Newbury care home resident was delighted to pay a visit to her family’s knitting shop – which has been in her family for four generations. When the team at Care UK’s Winchcombe Place, on Maple Crescent, learned that 85-year-old resident, Anne Cummings, was keen to give her friends at the home a tour of her old workplace, they were determined to make it happen. Anne’s grandma, Rita, founded Purlescence, a knitting shop in Maidenhead, in 1940. As a child, Anne spent much of her free time at the store, helping her mum run the shop and learning to knit
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herself. Having remained in the family for over 80 years, the shop is now owned by Anne’s daughter, Sarah. To help fulfil her wish, the team at Winchcombe Place arranged for Anne and her friends from the home, Alma, Audrey, and Sonia, to visit the shop, where they were welcomed by Anne’s daughter with tea and cake, as well as having the opportunity to discuss knitting techniques and share projects they are working on. The special visit was part of the home’s Wishing Tree Initiative, which encourages residents to put wishes forward, allowing them to reconnect with a past hobby or try
something completely new – from flying on a plane to enjoying a fish and chip supper, no wish is too big or small. Shirley Summerbell, Home Manager at Winchcombe Place, said: “Anne absolutely loves knitting – she’s always got a project on the go and has even helped a few of her fellow residents learn the craft. When she shared that she would love to show her friends at the home her family’s knitting shop, the team were thrilled to make it happen.”
Industry update
Dumfries care home named Scotland’s Care Home of the Year
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not-for-profit care home in Dumfries has been named Scotland’s Care Home of the Year at the national Caring UK Awards, which celebrate outstanding work in the care sector. Sanctuary Care’s Allanbank Care Home has been at the heart of the local community since 2020 providing respite, residential, dementia, nursing and mental health care for 69 of residents from Dumfries & Galloway. At the prestigious awards ceremony, the care home was praised for its creative activities programme, connections with the local community, and training and development opportunities available to the care home team.
Sandra McNay, Manager at Allanbank Care Home, said: “Our team are passionate about enriching the lives of our residents by creating engaging experiences that bring them joy. Our activities include an annual Pantomime written with our residents and regular cabaret shows directed by our Activities Coordinator Nick Barry, a seasoned entertainer who goes by the name of Tiffany Rose! “One of our carers, Rhiannon Dewar, is also a talented artist who runs one-to-one art sessions with the residents. These sessions create a great sense of achievement and community for the residents, with the artwork having been displayed in a special exhibition in the home.” During the awards, the
Dumfries care home’s emphasis on community involvement was applauded for its positive impact on residents, from visits with primary school children to the formation of a care home choir. The judges also highlighted Allanbank Care Home’s commitment to staff development. This was recognised as an “area of excellence,” with specialist dementia and delirium training provided by the NHS IDEAS Team in Dumfries.
late to learn new tricks. Peter from Alexandra House, drawing on his experience of playing boules for a team, demonstrated adaptability and skill to secure second place. His contribution also played a crucial role in Alexandra House winning the overall point score by a close margin of five points, adding an extra layer of excitement to the friendly competition. Joan, another resident from Dorset House, brought a wealth of experience from her days in a boules team with her husband. Known for her competitive edge and past achievements of scoring three ‘turkeys’ in a single game,
Joan showcased her determination and team spirit, making her a formidable opponent on the bowling alley. Sheena, a resident at Dorset House reflected on the day: “It reminded me of my evenings out playing bowling with friends, bringing a sense of nostalgia and joy to all participants.” Nicola Bleach, Activities Lead at Alexandra House, said: “Witnessing the residents come together for a spirited game of bowling was truly heartwarming. It’s these moments of joy, laughter, and friendly competition that make our community at Care South so special.”
Care South residents strike gold in friendly bowling competition
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esidents from Care South’s Alexandra House and Dorset House care homes in Poole came together for a day of friendly competition and camaraderie as they engaged in a spirited game of bowling. The event showcased the residents’ enthusiasm and sportsmanship and fostered a sense of community and shared joy. The bowling tournament featured both seasoned players and novices, with a few residents trying their hand at the sport for the first time. Marie, a 95-year-old resident from Dorset House, emerged as a surprise star, claiming the top individual point score title. Her determination shone through as she consistently knocked down the pins, showcasing that it’s never too
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Sustainability carehomemagazine.co.uk
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SUSTAINABILITY
Essential 5 Making sustainable swaps in a care home can contribute to environmental conservation and promote a healthier living environment. Here are five sustainable swaps for a care home:
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Reusable Incontinence Products
Instead of using disposable incontinence products, consider switching to reusable alternatives like washable, absorbent pads and undergarments. These can be laundered and reused, reducing the amount of single-use waste generated within a care home.
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Biodegradable Cleaning Goods
Choose cleaning products that are biodegradable and environmentally friendly. Traditional cleaning agents often contain harsh chemicals that can be harmful to both residents and the environment. Biodegradable options are gentler and break down more easily without causing long-term harm.
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Energy-Efficient Lighting
Replace traditional incandescent bulbs with energy-efficient LED lighting. LED bulbs are long-lasting and consume less energy, leading to reduced electricity bills and a lower environmental impact. Biodegradable Cleaning Products: Opt for cleaning products that are biodegradable and environmentally friendly. Traditional cleaning agents often contain harsh chemicals that can be harmful to both residents and the environment. Biodegradable options are gentler and break down more easily, without causing long-term harm.
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Reusable Diningware and Utensils
Replace disposable plates, cups, and utensils with reusable, durable alternatives. Stainless steel or bamboo utensils, as well as plates and cups made from materials like melamine or bamboo, are great options. This not only reduces waste but also saves on the cost of constantly purchasing disposable items.
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Green Landscaping Practices
Look to implement sustainable landscaping practices around your care home. Choose native plants that require less water and maintenance, use mulch to retain soil moisture, and consider rainwater harvesting for irrigation. These practices can contribute to a more eco-friendly yet effective outdoor environment.
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Creating a fantastic dining experience, delivered by our multi award wining teams
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Our passionate team of talented chefs develop nutritionally balanced menus that are designed to offer traditional, home cooked favourite dishes that evoke memories of yesteryear, create fun and serve with a contemporary twist. Our menus celebrate the best in fresh, seasonal UK sourced produce, that offer a variety of choices for our diners and cater for every dietary need.
Dining with Dignity…
Signature Dining actively promote a ‘Dining with Dignity’ ethos, for those residents living with Dementia and Dysphagia and train all of our chefs in producing meals using the IDDSI framework. We understand the complex requirements that some of our diners may have, and we are dedicated to ensuring that residents aways feel socially supported and included at meal times. We make meal times fun and interactive served with a twist of happiness…
Setting the Signature Standard...
As the only independent Award winning care caterer, Signature Dining have an excellent reputation for delivering exceptional person centred service. With residents and patients at the heart of what we do, we work in partnership with our clients to develop a food offer that is entirely unique to your setting and that offers the very best value.
Talk to us today & discuss how we can take the hassle out of your catering. To arrange a no obligation tasting for you and your residents or simply want to chat about bespoke discounted financial packages contact us below *
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07738 981860
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Signature Dining
@signaturediningofficial
SUSTAINABILITY
A Profound Impact
As sustainability is the word on everyone’s lips, we look into how considering sustainable practices can contribute to the overall health and wellbeing of residents.
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n the ever-evolving landscape of care, care homes stand as sanctuaries for those in need of specialised support and attention. While the primary focus has always been on the wellbeing of residents, a paradigm shift towards sustainable practices is emerging as a transformative force in shaping the future of elderly care. Recognising the profound impact of sustainability on the health and happiness of residents, care homes are increasingly adopting eco-friendly initiatives and green strategies. This article explores how the integration of sustainable practices in care homes goes beyond environmental responsibility, becoming a powerful catalyst for enhancing the overall
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health and wellbeing of residents. As the world grapples with the consequences of climate change and environmental degradation, the healthcare sector, including care homes, is realising the crucial role it plays in contributing to sustainable solutions. Sustainable practices such as using eco-friendly building materials and ventilation systems contribute to better indoor air quality. Cleaner air can enhance respiratory health, reduce the risk of respiratory illnesses, and improve overall comfort for residents. Overall design of a home can hugely impact a resident’s wellbeing with large windows and access to outdoor green spaces contributing massively to their
overall mood and mental state. Exposure to natural light has been linked to improved happiness, sleep quality, and vitamin D levels, while green spaces provide opportunities for relaxation and social interaction. Along with design, nutritious and locally sourced meals within a care home can present a plethora of benefits. Emphasising sustainable and locally sourced food options not only supports the environment but also promotes better nutrition for residents. Fresh, locally produced foods often have higher nutritional value, contributing to overall physical health and vitality. Implementing energy-efficient technologies and practices not only reduces the carbon footprint of care homes but also lowers
SUSTAINABILITY
operational costs. These cost savings can then be redirected towards improving resident care and amenities, indirectly contributing to their overall wellbeing. A hugely reputable sustainable solution comes from Waterless. For the past 15 years, the brand has strived to provide UK made, innovative, sustainable and eco solutions for patient care, which is traditionally very wasteful. The company specialises in bathing alternatives which vastly reduce waste, energy consumption and the need for water. For example, their Nilaqua wipes are biodegradable, our skin cleansing foams are dual use for all over the body and incontinence, better yet they are aerosol free and last longer. Jessica Efford, Managing Director at Waterless, explained that to support the benefits of Nilaqua, the team have put the product on the chopping block to improve formulations and consumer usage wherever possible. Nilaqua has completed several trials with the NHS to show the
Eco-friendly living involves the conservation of natural resources such as water. huge cost savings in nursing time, energy efficiency and massive improvement to patient satisfaction and care. “Our latest trial with Maidstone and Tunbridge Wells Trust shows that you are saving on cost ‘in use’ for showering, by reducing energy consumption. There are also clinical benefits such as reducing matted hair and secondary infection. Nilaqua also helps to look after future generations and should have the aim to reduce energy consumption – eco-friendly living involves the conservation of natural resources such as water, energy, and raw materials.”
Working with sustainable brands can effectively boost the reputation of a care home. When looking at global greenhouse gases, carbon appears to be the number one contributor to climate change, meaning it is therefore much more important to opt for manufacturers based in the same country. “Opting for sustainable UK made brands within your care home, you are also supporting the local economy, providing UK standard quality products and driving sustainable care. It is shown that a lot of people really care about the planet and rightly so. We believe this is a factor when choosing a care home, so by publicising this, you are demonstrating that you will care for their loved ones and for the environment,” said Jessica. In summary, integrating sustainable practices into care homes goes beyond environmental benefits; it positively influences the physical, mental, and emotional health of residents, creating a more supportive and nurturing living environment.
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SUSTAINABILITY
Health is Wealth
Tess Warnes, Dietian at food procurement expert allmanhall, explains what a sustainable diet is, and whether it is also a nutritious one.
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sustainable or plantbased diet means a move to a dietary pattern that has a greater emphasis on foods derived from plants, but can include some meat, fish, eggs and dairy. Guidelines to a healthy diet are set out in the Eat Lancet planetary health diet, which recommends a diet that is varied and is the right quantity for the individual to reduce waste as well as obesity or equally malnutrition. When considering the nutritional implications of a plant-based eating pattern, it is important to grasp what this looks like, and then to understand what, if any, are the relevant nutritional considerations.
What our current diet looks like In the most general terms, as a
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population our current diet is not sustainable or healthy. The most recent UK National Diet and Nutrition Survey (NDNS) data shows that our population’s intakes of saturated fat, sugar and salt are above the Government recommended levels. Whereas intakes of fibre, fruit, vegetables, and oily fish are below Government recommendations. Our current dietary habits are fuelling obesity, type 2 diabetes, heart disease and some cancers.
What does a sustainable diet look like? In the UK, the Eatwell Guide provides a model for a healthy, varied diet. It is estimated that if everyone in the UK adopted this diet, it would lead to reductions in associated GHGE (45% lower) and
land use (49% lower). Following the Eatwell Guide means eating at least 5 portions of fruit and vegetables a day, wholegrain and higher-fibre starchy foods, and diversifying protein intake more towards plant sources. This includes beans and other pulses, as well as plant-based meat alternatives. It also includes nuts if safe to do so, alongside eggs, some dairy foods or alternatives and sustainably sourced fish. This should be done whilst also limiting consumption of foods high in fat, salt, and sugar. A recent study found increased adherence to the recommendation on reducing red and processed meat consumption was associated with the largest decrease in environmental impacts and carbon footprints. This same study found if
SUSTAINABILITY everyone in the UK consumed a diet in line with these recommendations, it would lead to significantly less type 2 diabetes, coronary heart disease, stroke and cancer.
What are the specific nutritional considerations of a sustainable diet? Protein
Protein is often the nutrient of concern when switching to a more sustainable diet. However, current UK protein intakes exceed the recommended daily intake, including those following a vegan diet (The One Blue dot). So reducing meat will not negatively impact protein intake, if replaced with a variety of different plant-based proteins. Beans and lentils are particularly nutritious, often described as power houses for nutrition, high in protein, fibre, micronutrients as well as the bonus of being cheap.
Fibre
Our current diets are particularly poor when it comes to meeting our fibre requirements. The recommendations for fibre intake are; 30g per day for adults, 20g for 5-11 year olds and 25g for 11-16 year olds. There is strong evidence that diets rich in fibre, particularly cereal fibre and wholegrains, are associated with a lower risk of many health conditions, including cardiovascular disease, coronary events, stroke, type 2 diabetes and colorectal cancer.
Iron
Iron requirements can be achieved by ensuring plenty of plant-based iron sources such as fortified breakfast cereals (preferably not ultra-processed or high sugar options), nuts, seeds and vegetables. Red meat can be consumed in small amounts, which is particularly relevant if concerned around intake for more vulnerable groups.
Zinc
Consuming a small amount of meat will likely achieve zinc requirements. Including more seeds and choosing wholemeal or wheatgerm breads will also contribute to zinc intake as well as including Quorn as a meat alternative, which has a similar content to beef. Vulnerable groups not consuming any red meat may benefit from taking a nutritional supplement.
Calcium
Switching some or all of milk to plant-based drinks will have little or no impact on calcium intake due to fortification of these products, however organic products may not be fortified.
Iodine
The majority of plant-based drinks are not fortified with iodine. However, although dairy does contribute to iodine intake, if some dairy is still being consumed along with small amounts of other animal foods such as fish, seafood, yogurt and egg, it is likely that adequate iodine intake would be achieved. Plant-based sources include wholemeal bread, lentils, seeds and beans, tofu. Some on a fully vegan diet, however, may need to consider a supplement.
Vitamin B12
Vitamin B12 is only available from animal sources and a few fortified plant foods. For most adults still consuming reduced amounts of meat, dairy, and eggs, achieving recommended amount should not be a challenge. Plant-based sources include fortified breakfast cereals and plant-based milk, and marmite. A vegan diet would need a supplement.
Omega 3
A sustainable diet includes 2 portions of fish a week, one which should be oily to ensure sufficient omega 3 fatty acids EPA and DHA. Those not eating fish will need to include nuts and seeds such as walnuts and pumpkin seeds or consider a supplement to meet omega 3 requirements.
A sustainable diet is a healthy diet.
All the evidence shows moving to a more plant-based diet will have a positive impact to our health and will meet our nutritional requirements. A sustainable plantbased way of eating doesn’t need to be vegan or vegetarian, and can include small amounts of meat, fish, and diary.
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LAUNDRY
Improving Laundry Sustainability
Exploring Girbau’s Genius smart washers in line with efficient laundry operations in your care home.
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n efficient and effective laundry operation is essential for the hygienic operation of every care home. It remains nonetheless a considerable and unavoidable user of water and energy. Reducing energy and water consumption offer the potential to reduce environmental impacts and improve the long-term sustainability of the home. Realistically though, how much room is there for improvement? Some of the latest laundry tech offers a lot. Girbau’s next generation Genius smart washers are designed to lower water, detergent and energy consumption while boosting productivity. These innovative high spin washers can achieve up to 450G extract force for astounding levels of water extraction, faster drying and lower energy use. Tests on the Genius GS7018 found that it used 2.5 kWh for a full 18kg load cycle, compared to 3.5kWh for a comparable washer from a leading competitor. For a typical machine completing eight cycles per day, that’s a saving of over £900 a year, based on an electricity price of 31p per kWh. An optional integral weighing system measures every load and automatically adjusts programs to further optimise cycle time, lower water and chemical usage and improve productivity. The new unique Care Plus Drum extends linen life and decreases tangling. The drum perforations also provide faster dispersion of water. Genius washers offer unmatched
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durability and a high degree of programmability with high-speed spinning and automatic chemical dosing. The impact-resistant, full colour 10.5-inch waterproof screen is the industry’s largest. It features user-friendly icons that can be used while wearing gloves. Girbau’s Sapphire remotecontrol software that is standard on Genius washers gives easy, flexible and versatile control. You can manage the laundry, compile production reports and analyse data remotely in real time from any device. Sapphire can also be used to configure washers to operate and record the use of thermal disinfection programs, essential in every care home.
For energy efficient drying, Girbau’s premium ED series dryers ensure all items are dried safely, uniformly, efficiently and costeffectively. Their unique Transflow technology combines radial and axial airflow for maximum efficiency, reduced cycle times and lower energy costs. Cabinet insulation and a double-glazed door also prevent heat escaping. Girbau is also currently working with care providers looking to entirely decarbonise their laundry operations by switching from gas to electric dryers and sourcing 100% renewable electricity. Tel: 01462 427780 Email: sales.uk@girbau.com Website: www.girbau.com
ACTIVITY OF THE MONTH
A Breath of Fresh Air
In a time where enriching lives is of utmost priority, it’s down to care providers to embrace innovative solutions that improve the wellbeing of care home residents. As part of our sustainability focus, we look into how offering gardening as an activity can provide a plethora of benefits to both residents and care homes alike.
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ntroducing gardening as an activity in care homes can have numerous physical, mental, and emotional benefits for residents. Gardening can provide a holistic and therapeutic experience that enhances overall wellbeing of those involved. Partaking in gardening involves a physical demand due to activities including digging, planting, weeding, and watering, which can contribute to improved mobility, flexibility, and strength. Engaging in these activities can therefore help residents maintain or regain motor skills, coordination, and balance. Gardening requires planning, problem-solving, and decisionmaking, promoting cognitive function. It also provides a sensory-rich
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Being in contact with nature has proven therapeutic effects, promoting relaxation and reducing feelings of isolation. environment with different textures, colours, and scents, stimulating the brain and enhancing cognitive abilities. The act of nurturing plants and witnessing their growth can instill a
sense of purpose, accomplishment, and satisfaction amongst residents, providing excitement around the journey. In line with this, gardening has been shown to reduce stress, anxiety, and depression. As well as something that can be done solo, gardening can be a group activity, fostering a sense of community and encouraging social interaction among residents. It provides an opportunity for residents to share experiences, stories, and knowledge with each other. Being in contact with nature has proven therapeutic effects, promoting relaxation and reducing feelings of isolation. Gardening engages multiple senses, including touch, sight, smell, and sometimes taste, which also enhances sensory
ACTIVITY OF THE MONTH
stimulation. These sensory activities can be especially beneficial for residents with dementia, helping to evoke memories and improve overall mood. Residents can take pride in the fruits of their labour, whether it’s blooming flowers, fresh vegetables, or herbs. This works perfectly in line with a home’s sustainable efforts as home-growing fruit and vegetables will not only lessen your carbon footprint, but it also offers residents their very own project. Whilst many residents will have varied abilities, gardening activities
can be adapted to accommodate a plethora of residents with varying physical abilities, making it an inclusive and accessible activity for all. Assigning an in-house activities co-ordinator or bringing in an external operator to carry out horticultural therapy, a structured therapeutic program involving gardening, can have positive effects on mental health, emotional wellbeing, and overall quality of life. Taking pride in the on-site gardens can contribute to the overall aesthetics of the care home,
providing a visually pleasing and calming environment for residents, staff and potential residents who are visiting. Green spaces also have the potential to improve air quality and create a more positive atmosphere. Introducing gardening as an activity in care homes requires thoughtful planning, accessibility considerations, and trained staff or volunteers to guide and support residents. It can significantly contribute to a more vibrant and fulfilling living experience for those in care.
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TECHNOLOGY
Streamlining Tasks
With help from the experts, we look at the changing landscape of technology in care homes, and how it can affect overall success.
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he demand for technology in the field of healthcare has been steadily increasing in recent years, driven by various factors, such as advancements in technology, changing demographics and the need for improved efficiency in these challenging times. The UK’s care sector crisis has reached a tipping point, stretching resources more than ever. New research has revealed that *one in every ten jobs in the care sector is vacant, whilst demand for care is at an all-time high. Later living marketplace, Lottie, has seen a 40%** increase in demand for people searching for elderly care services since the start of 2024. Now, new data from Found CRM (a care home management software) has revealed that the social care crisis most impacts areas of the UK with lower
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It is more important than ever before that the social care sector begins to invest in technology. technology uptake, finding the ***North East is the hardest hit region, with the lowest number of social care workers (86,000) across the UK and the lowest technology uptake (less than 10%). Almost half of care homes in the South East have adopted technology into their everyday tasks, and have nearly tripled the number of social care workers. Chris Donnelly, CEO at Found CRM, shared: “It is more important than ever before that the social care sector begins to invest in technology, not only to address the staffing crisis affecting the social care sector, but also to meet the
demands of thousands of families desperately seeking elderly care and support. “The importance of embracing technology in care homes cannot be overstated. It enhances operational efficiency and plays a pivotal role in increasing staffing levels and ultimately boosting occupancy rates,” explained Chris. Found’s research has also revealed that care homes with a lower technology uptake need help to fill their rooms. On average, partners of Found CRM have seen a ****44% increase in resident move-ins since starting on the platform. Care homes
TECHNOLOGY
without supporting technology miss out on over two-thirds of their care home enquiries. “Found’s data underlines the urgency of such investments, particularly in regions like the North East, where a combination of low technology adoption and a shortage of social care workers exacerbates the challenges faced by the elderly care sector. “That’s where software like Found CRM comes in, making it easier for care home managers to track and manage care home enquiries by streamlining administrative tasks, improving communication and enhancing overall efficiency within care facilities,” added Chris. Health Tech software like Found CRM will be the driving force of transformation within the care sector, according to Chris. Electronic systems specifically designed for the care sector offer enhanced data security, improved accessibility and simplified record management, ultimately leading to better care outcomes for residents. What’s more, the reduction in paper
usage results in substantial cost savings for care home providers, allowing them to allocate resources more effectively. Alan Pocock, Managing Director at CareDocs, recognise how technology, especially in the coming years, will play a crucial role in enhancing resident care. Whilst technologies such as Electronic Health Records (EHRs) are not yet mandatory for care settings, the NHS’ push for 80% to have them in place by March 2024 is just the first step in introducing them across the UK. Alan said: “This advancement in care technology comes with a whole host of benefits that can directly and indirectly impact the quality of care residents receive: from making care records easier to manage in one single centralised place of truth, to utilising data in a much smarter way, where other technologies, such as AI and wearables, can be introduced to make care work smarter. When it comes to technology enhancing resident care, there is a lot of
opportunity for care settings to take advantage and lead the charge.” CareDocs is committed to continually developing the latest technologies within its own software, and supporting the wider care community in the adoption of technology. To do so, the team work alongside regulatory and industry bodies, such as the Care Software Providers Association (CASPA), the Professional Record Standards Body (PRSB) and National Care Association (NCA) which helps to ensure that the team’s development roadmap not only meets care professionals growing software needs, but anticipates what the next innovative care features may be. In terms of how technology supports the safety and security of residents, technology enables homes to ensure that, when providing care, there is one source of truth when it comes to resident information. “It’s this, along with open communication, process and
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TECHNOLOGY
security, that uphold the safety and privacy of care residents, ensuring no information is mishandled, recorded incorrectly or misused,” commented Alan. Technology hugely aids in personalising care for residents, and allows care homes to apply smarter thinking when it comes to recording resident care: making highly personalised and bespoke care plans, to implementing AI to anticipate resident needs before they occur. Alan sees that technology can have a profoundly positive impact on operational efficiencies across care homes, and said: “Many who implement care management software, especially those who have recently moved from paper records, have found they spend much less time on administrative tasks, productivity has increased and staff can spend more time with residents, providing care.” Rachel Addley, Executive Director at My Life TV, agrees that technology is driving real change in care; helping care staff to work more efficiently, evidencing their care more effectively and helping support learning, improvement and innovation. Care settings are investing more
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and more in tech solutions to help them deliver the best care possible – whether it be in digitising care records, monitoring symptoms, preventing accidents or managing staff. But Rachel sees that technology isn’t just about gaining efficiency and effectiveness: “It can also be used to really engage people, enhancing their wellbeing, connecting them with their loved ones and providing meaningful activities and moments for people in care. “We speak all the time care homes who are using smart TVs, touch tables, tablets, VR headsets and other technologies which really bring experiences and memories to life for residents, and enable participation, fun and enjoyment. These technologies support residents to communicate with, and feel closer to, their loved ones, and access a wealth and breadth of resources and content to improve their connection to the world and to each other, through the internet and apps, like My Life TV.” My Life TV is an on-demand streaming service, designed to meet the needs of people living with dementia, but is enjoyed by a wider elderly audience. We know
older viewers often disengage from mainstream television because of the drama, noise, speed and unpredictability of programming and adverts, all of which can cause confusion, and make the content difficult to follow. My Life TV offers life affirming, positive and relevant content, especially created and chosen for our audience, with no ads or confusing drama. Rachel explained that the content on My Life TV is selected to either relax, stimulate or entertain, and has been very popular in care settings, being both cost effective and simple to access and enjoy. There are programmes to help provoke memories, or those to improve quality of life, maybe by supporting or inspiring hobbies, or by offering activities and pastimes to get involved in. There are interactive programmes like chair yoga, sing-a-longs and quizzes, alongside viewing to sit back and enjoy like nature, wildlife and travel programmes, and of course there’s always time for feel good films and comedies. For Rachel and the My Life TV team, it is important to recognise people as individuals, with unique life stories, experiences and interests, which is why there is such
TECHNOLOGY a breadth of content available to watch on My Life TV. Rachel told us how they constantly aim to build on My Life TV’s offer, representing different areas of the human experience: “We frequently hear that there’s something to suit any individual, or mood, from programmes on animals and pets to poetry, gardening to opera, cookery, classic cars to cross stitch… there is also content that brings groups of people together, like reminiscence programmes, encouraging people to share their experiences, or participation activities, like quizzes, art and crafts classes, which create connection and promote enjoyment. We know that the conversations that My Life TV content often starts brings people together and supports relationships, which in itself also leads to more personalised care, when carers know more about the individuals they care for.” There are, of course, challenges associated with adopting new technologies in care homes, and we understand that care homes are incredibly busy providing care for residents, the foremost priority. Rachel explained how the CQC’s March deadline for the digitisation of care records, and also the recruitment challenges felt across the sector, adds further demands. There is always the need for time, focus and investment to implement new technologies and train staff to enable them to get the most out of new resources. “Ultimately, all technology providers need to design solutions which are user centred, easy to install, access and use, which is what we have looked to achieve with My Life TV. But, the requirement for digitisation across social care, and the breadth of technology being used in care homes now, opens up a wealth of opportunity, providing scope for efficiencies and really enhancing the quality of life of residents for the better,” added Rachel. The speed and impact of innovations in technology, digital connectivity and things like AI are
This advancement in care technology comes with a whole host of benefits. changing and shaping the way we all live. Rachel believes that the way technology is harnessed and applied in care homes will continue to evolve and progress, with the intention of improving the experience for residents and enhancing their quality of life, and she said: “We are working on developing My Life TV to be of more value to carers and activity providers, supporting their work, and we want to make new programmes, and develop new content, to enrich daily life in care homes, co-creating with care home groups and looking for new ways of doing things, with residents and staff at the centre and technology as the enabler.” The growing demand for technology in care homes signals
a transformative shift in the way we approach eldercare. From improving communication to enhancing health monitoring and ensuring a higher quality of life for residents, technology has become an indispensable ally in the caregiving journey. As we navigate the challenges of an aging population, it is crucial for care homes to embrace these technological advancements to meet the evolving needs of their residents. The integration of innovative solutions not only benefits the elderly, but also provides much-needed support for the caregivers and staff. In the coming years, the intersection of healthcare and technology in care homes will continue to redefine the standards of senior living.
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TECHNOLOGY
Essential 5 Implementing technology in care homes can enhance efficiency, safety and the overall quality of care. In line with this, we outline five essential pieces of technology that a care home shouldn’t be without.
1
Electronic Health Records (EHR) System
An EHR system helps in maintaining digital records of residents’ health information, medications and treatment plans. The platform works to streamline communication among healthcare professionals within a care home setup and ensures quick access to critical information, promoting better coordination of care and heightened wellbeing amongst residents.
2
Fall Detection and Prevention Systems
Given that care home residents are often unsteady on their feet, unfortunately, falls and accidents can be a regular occurrence in care homes. Implementing fall detection and prevention technology, such as motion sensors, wearable devices or smart flooring, can help identify potential fall risks and alert staff in real-time. This technology is crucial for preventing injuries and ensuring a prompt response to emergencies.
3
Telemedicine Solutions
Telemedicine platforms allow residents to connect with healthcare professionals remotely. This technology is especially useful for routine check-ups, consultations and monitoring chronic conditions amongst residents, reducing the need for unnecessary hospital visits and providing more accessible healthcare.
4
Medication Management Systems
Automated medication dispensers and management systems are invaluable in a care home, as they help ensure that residents receive the right medication at the right time. These systems often include features like reminders, dosage tracking and alerts for caregivers, minimising the risk of medication errors. A system which care homes should not be without, in our opinion.
5
Remote Monitoring and Safety Devices
Implementing remote monitoring devices, such as cameras, sensors or wearable devices, can enhance the safety and security of residents and carers alike. These technologies can be used to monitor activity levels, detect emergencies and provide real-time information to caregivers, promoting a safer living environment. In line with this, prior consent from residents, their families and your staff can be obtained to address privacy concerns and ensure ethical use of the technology.
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BENEFITS TO YOUR CARE HOME
Cost savings and scalability
Enhanced resilience
Caring for your communications
Agile communications
Is your care home ready for the biggest change to communications in a generation? In 2025, the way we connect to the internet and use voice services will change forever. Traditional analogue and broadband lines will be retired and replaced with reliable, hosted voice powered by full-fibre connectivity. If you’ve not yet made the switch, now is the time to do so. Switch on to full-fibre and feel the benefits today.
T: 01223 661636 E: enquiries@cambridgetelecom.com W: cambridgetelecom.com/care-homes
Enhanced care
Improved engagement
ACTIVITIES
Getting Quizzical
Coordinate activities for elderly people and seniors with Hashtag Quiz. In this editorial we delve into HQ.FM where Simon Wilson, Managing Director at Hashtag Hosts, reveals how the platform can add a new dimension to your care home.
H
Q.FM is our all-in-one, browser-based quiz and bingo software, requiring nothing more than an internet connection and an audience. Our browser software allows you to create quizzes with ageappropriate questions, a host of game modes, and in-person/ digital attendance. This versatility means that nobody has to miss out so residents can play whether they are in front of a big screen or in their rooms. Adding memory games and trivia competitions to your care home activities can do wonders for confidence, entertainment,
and keeping minds sharp. Alternatively, if you want to keep it low-tech then simply print out your game and hand out the pens – ready for a traditional quiz. The choice is YOURS. With HQ.FM, you can bring the fun of quiz directly in your care home. Our internet-based quiz software lets you play on any device with internet access, ensuring you’re never limited by location or the need for specialised equipment. And did I mention, traditional (and party) Bingo is included as well as ‘Play Your Cards Right’ is included within the software subscription! Be part of a growing community of quiz lovers in care homes, who have upgraded their game with HQ.FM Pub Quiz Software. Sign up now to enhance your guests quiz experience and join the
ranks of satisfied quizzers who have found the perfect blend of convenience, ease and competition. Ready to transform your quiz sessions? Visit (https://admin.hq.fm/ account/register) to start your journey with HQ.FM and bring the excitement of a quiz directly to you, wherever you are. Find us TODAY and access your FREE 7-day trial at: https:// hashtagquiz.co.uk/quiz-for-theelderly-and-seniors/ Would you like to try Hashtag Quiz in your home? Get in touch to experience the software and feature as a case study in an upcoming issue of Care Home Magazine!
Here’s why HQ.FM stands out from the rest: • Flexibility: Play on any internetenabled device – no apps, no extra costly hardware, just pure quiz enjoyment. This makes it easier to answer the question without the need of pens or paper if you want. Its up to you. • Reliability: Tech hiccup during
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your game? No worries, our quiz software recovers seamlessly on any device. • Simplicity: Skip the complicated setups. No Ethernet cables or equipment authorisation required. Just sign in and start playing. • Ready-to-Go Entertainment:
Access a plethora of quizzes without the last-minute rush to find or produce questions. Just search, select, and play. • 24/7 Usage: Play as many times as you want, whenever you want, wherever you want. There are no restrictions!
BINGO & PLAY YOUR CARDS RIGHT - ALL INCLUDED
hashtagquiz.co.uk Hashtag Quiz Hashtag Quiz
SIMPLE PLUG & PLAY TECHNOLOGY INSTANT ACCESS TO QUESTIONS, QUIZZES AND MORE
BUSINESS
onth M e h t f o e Care Hom me, o H e r a C een Peverel Gr verel Hatfield Pe
P
everel Green Care Home, nestled in the serene village of Hatfield Peverel, is a purpose-built care home offering a tranquil and picturesque haven for up to 60 residents. Peverel Green offers Respite, Residential, Dementia and Nursing care services. The facilities at Peverel Green are exceptional, featuring a spacious communal lounge, a modern café, an array of dining areas to savour delicious and nutritionally balanced meals, a stylish nail bar and hair salon and an expansive outdoor space with lush gardens. Residents at Peverel Green can enjoy a wealth of inclusive activities, frequent events, and expansive outdoor areas perfect for gardening and exploration. Peverel Green is committed to providing personalised care, ensuring every resident experience a joyful and enriching life. Peverel Green incorporates dementia-friendly colours, materials, and signage throughout the home to enhance their resident’s experience. Care has been taken to ensure that the colour schemes incorporated into the home
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are aesthetically pleasing while providing the necessary contrast and visibility to aid wayfinding. The home spans two floors, with two units on each floor. A separate colour scheme has been implemented for each unit to lend each one a unique identity. The lounges follow suit and are decorated within the theme of each wing. Peverel Green offers a luxury and contemporary design to ensure the wellbeing of both residents and staff. The inspiration for the home’s
interior design was based on a collaborative approach between an expert team of interior designers, architects, and the Gold Care Homes in-house dementia team. This approach helped to ensure the design harmonised with the natural surroundings and provide residents with a tranquil yet engaging environment that prioritises their comfort, wellbeing and choice. In addition, the home was carefully designed to maximise the natural lighting which enters the home. Rupinder Gidar, Development Director, emphasised: ‘’We optimised the home to ensure many of the areas have a vast source of natural light, illuminating the interior spaces, while giving vast views of the surrounding forestry.’’ Beyond the well-designed interiors, the Peverel Green building seamlessly integrates with nature to accentuate its rural setting. Each resident has the opportunity to immerse themselves within the expansive outside space which features landscape lawns, terraces, sheltered walkways, water features, pathways, and a variety of seating areas, including benches and outdoor tables and chairs, allowing
BUSINESS
residents and their families to utilise and enjoy our spaces in a manner which suits them. The home offers a personalised care plan to ensure the acute comprehension of the unique needs, preferences, and health requirements of each resident. This enhances the resident’s wellbeing, fostering a sense of dignity and promoting a higher quality of life. The team at Peverel Green Care Home is comprised of qualified professionals who understand the unique needs of each resident.
The team creates a warm and supportive environment, and team members are chosen not just for their expertise, but also for their compassion and unwavering commitment to enriching the lives of those under our care. What sets Peverel Green apart is the home’s unwavering commitment to comfort and sustainability. From a biomass boiler powered by sustainably sourced wood pellets to underfloor heating, smart TVs and streaming services in all bedrooms and lounges, Wi-
Fi connectivity throughout the home and ceiling speakers for an immersive audio experience, at Peverel Green technology is leveraged to enhance our residents’ lives. In addition, comfort is further prioritised by delivering newspapers to residents’ rooms daily, and offering inclusive services such as, Chiropody covered in the fees. Peverel Green Care Home will capture the attention of those seeking care by showcasing its unique features, dedication to providing exceptional care, and unwavering commitment to resident wellbeing. The home will engage with the local community through regular events, foster external relationships and open its doors for open house days, which provide the opportunity to tour its facilities and meet the team. Furthermore, Peverel Green’s commitment aligns with the greater mission of Gold Care Homes, which is to enhance the lives of our residents by bringing them joy, happiness, and fulfilment. This is done by providing a modern and homely environment where residents can flourish, and their families can live with the peace of mind of knowing their loved one is receiving exceptional quality care. goldcarehomes.com
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HEALTH AND SAFETY
Safeguard YourHome
As the UK’s number one fire training provider, we share an exclusive interview with Jon Hughes, Managing Director at UK Fire Training, as we delve into the workplace fire training courses delivered by knowledgeable firefighters, tailored specifically to care homes.
Tell us about UK Fire Training and what you strive to achieve.
As our name suggests, we deliver thousands of fire training courses to businesses and organisations throughout the whole of the UK. Our aim is to safeguard the UK’s workforce from the threat of fire. We do this by educating people on the best methods of preventing fire incidents from occurring in the first place, but also if a fire incident was to occur; how to respond, what to consider and whether to safely engage or not.
As leaders in the health and safety field for almost 20 years, what sets you and your work apart? One of the things that sets us apart is the fact that we have been delivering training for two decades. In that time, we have acquired a wealth of experience in tailoring courses for a multitude of industry sectors. Our training is delivered by either current serving or recently retired firefighters. We find this complements the training content being delivered and really helps participant engagement. Our trainers will share relevant experiences and can often give good examples from their fire service roles.
Tell us about the bespoke Fire Marshal & Evacuation in Care Home course you offer. This is a bespoke course that we have written specifically for care homes using the experience we have gathered in delivering
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hundreds of courses to care homes. We felt that a generic course wasn’t fit for purpose and was “ticking the box” rather than arming employees with the necessary information specific to them and their roles. We were also keen to offer care home management a course that they could feel confident that their staff were receiving the best possible training allowing them to react effectively if the worst was ever to happen.
How do your courses help care homes ensure that fire training isn’t just a ‘box ticking’ exercise?
If you look at most other industries, when the fire alarm sounds, 95% of staff will evacuate to the assembly point whilst the fire marshals carry out their duties. In a care home, if a fire alarm sounds you don’t see the same migration to the assembly
point as everyone’s attention turns to safeguarding the residents. Effectively turning everyone into fire marshals. Our training looks at “best practice” in responding to a fire incident, using different equipment to aid evacuation, as well as considering progressive rather than full evacuation.
Tell us about the process of the courses, how they work and what a care home receives upon completion.
The course will look at case studies and what has been learned. Combine the theory element with three hands-on practical exercises including using fire extinguishers, evac mats/chairs and walking through a progressive evacuation. Each participant will receive a certificate of attendance. ukfiretraining.com
UK’s Number 1 fire training provider. Care home fire training delivered by knowledgeable firefighters.
0800 216764
www.ukfiretraining.com
info@ukfiretraining.com
FOOD AND NUTRITION
Dishing Up
With mealtimes being a highlight for many, we share yet another mouth-watering recipe, this month provided by V for Life (VfL) – here’s how you can make vegan-friendly jackfruit chilli wraps.
Ingredients
• 3 tbsp lime juice • 1 clove garlic, crushed and finely chopped • 1 tsp cumin powder • 1 tsp chilli powder • 1 tsp dried oregano • Salt and black pepper to taste • 1 can jackfruit, drained • 1 tbsp olive oil • 1 shallot (or small onion), finely chopped • 8 tortilla wraps • Vegan cheese, grated • Chopped avocado to serve (optional)
Steps
I
mplementing vegan recipes in care homes can offer several benefits, both for the residents and the overall facility. Vegan meals can be nutritionally balanced and contribute to better health outcomes for a range of ages. Jackfruit is often used as a meat substitute in vegetarian and vegan dishes because of its unique texture and neutral taste, making it a versatile ingredient for replicating the texture and appearance of certain meats.
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The jackfruit chilli wraps are easy and simple to make and offer a hearty, filling meal for residents. It’s important to note that while jackfruit is a popular meat substitute, it may not replicate the exact taste or nutritional profile of meat. However, its versatility makes it a valuable addition to plantbased diets and a welcome option for those seeking alternatives to traditional meat dishes. vforlife.org.uk
1. Prepare a marinade by mixing lime juice, chopped garlic, cumin, chilli, oregano, salt and black pepper. 2. Add the jackfruit and mix well. Set aside. 3. In a frying pan, warm up the olive oil then add the chopped onion and a pinch of salt. Sauté the onion until it starts to lightly caramelise. 4. Add the marinated jackfruit. 5. Sauté until you notice some caramelisation happening on the bottom of the pan. 6. Add extra seasoning if required. 7. Serve on tortilla wraps topped with vegan cheese and/or avocado. Preparation time: 10 minutes Cooking time: 15–20 minutes Recipe serves: 3
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TECHNOLOGY
Integration, Integration, Integration How joining up technologies can reduce costs and drive huge efficiencies in the care home as told by Simon Hayler of GHM Care.
T
oo many devices, contracts and inefficiencies in your care home? It could be time for some serious tech consolidation. As part of their digital strategy, care homes are looking to use smartphones for multiple functions whilst utilising technologies to create more of a home-from-home environment for their residents. In this article, GHM Care outline
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some of the key integrations their customers are making and the main benefits of streamlining solutions.
What Can Be Integrated? Connectivity and Telephony
The first thing to consider is the WiFi in your care home; it’s the foundation for great integration. If
you’re installing or upgrading your WiFi, it’s a good time to consider what other technologies you use, or plan to use, that can be integrated to achieve better efficiencies and cost savings. It’s also the perfect opportunity to assess the many devices and applications that rely on a WiFi network. Hosted telephone systems, using IP based technology with free calls included, offer greater
TECHNOLOGY flexibility and are a cost efficient solution. We work with many care homes to consolidate and integrate their voice systems, to reduce the reliance on DECT and mobile networks. Consider upgrading your WiFi as the perfect opportunity to assess your entire digital estate.
Apps
The majority of great care tech solutions are now provided through mobile devices and applications. Not only are care homes and villages reliant on the increasing number of applications, they are integrating other technologies and third party solutions to operate more efficiently and improve the access for staff to key information around the home. For example, our Nexus Care platform sends alerts from your nursecall directly to mobile devices carried by care staff – removing the need for multiple devices. It works with any existing nursecall system and because staff no longer need to return to a central office or wall board, the speed of response can be improved.
Digital Care Records and Nursecall
The Department of Health and Social Care (DHSC) set a target of having 80% of the sector using digital records by March this year. Mobile care management providers have greatly improved the delivery of care with advancements in their reporting technology and so GHM Care now integrate nursecall reporting with third party care monitoring applications. Care homes using partners like Nourish, PCS and Care Control can now automatically record nursecall activity against a resident’s personal care records, providing a more comprehensive picture of the personal care provided through the sharing of data.
Solution Providers
Having multiple maintenance contracts and service providers can be costly and time consuming. There are many natural overlaps in services being delivered to care
homes - telecoms and IT support being just one example. More and more of our telephony customers are adopting our IT services and vice versa to create economies and efficiencies. Specialist lift and alarm companies are also embracing digital tech to monitor their solutions, whether it be through integration with a nursecall system, or connecting to their control centres via the internet.
Integration Means More Informed Decisions
Not only does integration result in some really significant savings and efficiencies, the quality of data improves. This information offers contextual oversight, empowering homes to make decisions that can drive improvements, improve staff productivity, reduce response times and ultimately enhance resident care.
Examples of Great Integration
Tom Cail of Brockhampton Court Nursing Home said of their recent integration: “We used to use a nurse call system that relied on a pager system, it was inherently unreliable. When we moved to digital care planning, using mobile devices, I always promised the staff if I could find a way to have the calls register on one device, instead of carrying two separate devices, I would. Then
I found GHM. The Nexus system has transformed the home.” Aaron White of Oakland Care adds: “We have consolidated the volume of handheld devices staff use down to a single mobile. Not only has this reduced the cost and maintenance of having multiple devices, but we are increasing our efficiency with every functionality that we integrate on the device.” Amanda Smith, COO at Connaught Care is also championing integration: “To be able to have our full range of telecoms, connectivity and IT from a single provider is a great benefit. Because GHM know every aspect of our technology provision, the level of service and efficiency is so much better.”
The Next Steps For Seamless Integration
A great first step is to audit the existing technologies you use and then talk to a service provider such as GHM Care to assess your connectivity, find out which technologies can be integrated and what efficiencies can be made. This comprehensive approach to integration will be key in your digital transformation and lay the foundations for all future solutions you introduce. For more information visit ghmcare.co.uk.
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GET IN TOUCH We’d love to hear from you on how your business is progressing in 2024. Specifically, any new ideas you’ve implemented, any ways you are making additional revenue, your sustainability initiatives and your plans for the rest of the year – we know that a lot of you are doing inspiring things every day in your businesses and we want to give you the opportunity to shout about it. Please reach out to jamesd@cimltd.co.uk for the opportunity to be featured in Care Home Magazine.
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