care Lead with at Aria Care
A Career with Heart and Purpose
Are you passionate about making a positive impact in people’s lives? Do you have a heart for delivering exceptional care? If so, a leadership career with Aria Care could be your next step toward personal and professional fulfilment.
At Aria Care, we’re dedicated to providing high-quality care services in a supportive and
both personally and professionally while making a meaningful impact in the lives of others.
Why Choose Aria Care?
When you join Aria Care, you’ll be part of a close-knit team focussed on making every day better for the people we care for. We provide opportunities to learn, grow, and take on new
“Throughout my journey with Aria Care, I have witnessed firsthand how leadership progression is not just encouraged but truly nurtured within the business. Starting as Head of Sales, I have been fortunate to develop my skills and broaden my impact, progressing to Director of Sales and Marketing on the Executive team. This growth has been supported by a clear vision, trust from the leadership team, and a culture that fosters ambition and excellence. Aria Care has demonstrated a genuine commitment to recognising talent and providing the platform for leaders to thrive and contribute at the highest level. It’s an inspiring journey, and I am proud to be part of a company that puts people at the heart of everything it does.
Sarah Chapman Director of Sales and Marketing
We also offer a range of development opportunities to help our colleagues achieve their potential. Our Inspiring Leaders Development Programme is one example of how we support individuals to develop the confidence and skills they need to succeed in leadership roles.
"Without a doubt, the Inspiring Leaders programme has changed me as a leader. It made me challenge my own qualities and ways of working. As a result, my confidence has grown, and I have developed better ways of working. It has taught me to be proud of my knowledge."
Rhiannon Crofts, Home Manager at Brook House Care Home
Be Part of Something Meaningful
At Aria Care, we know that caring is more than just a job—it’s a calling. If you’re ready to make a real difference in the lives of others while building a career you can be proud of, join us today.
Apply now to begin your journey with Aria Care. Together, we can make every moment matter.
Chief Editor
Jade Evans jade.evans@cimltd.co.uk
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Marketing Manager
Lucas Payne lucas@cimltd.co.uk
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Sales Director
Tom Woollin tom@cimltd.co.uk
Chief Executive
John Denning
Editor’s Letter February 2025
Welcome to the February issue of Care Home Magazine! As we step into a new year, it’s an opportune time to reflect on the evolving landscape of care homes and the ways we can enhance the lives of residents and staff alike. This issue, we shine a spotlight on two areas—technology and interiors— both of which hold transformative potential for the sector.
Social connectivity remains a cornerstone of wellbeing, as well as our magazine, yet the challenge of combating isolation persists for many residents. In our feature on Social Connectivity we explore how innovative digital tools are bridging the gap between residents and the outside world. From video calls that bring families closer to interactive apps designed for cognitive stimulation, technology is proving to be a lifeline for many. If you’re looking for actionable ideas to integrate these tools into your care home, this article is a must-read.
On a different but equally impactful note, our interiors section delves into the power of thoughtful design with small changes, big impact where we look into budget-friendly design tips for care homes. It’s often the little things—a fresh coat of paint, well-placed lighting, or rearranged furniture— that can transform a space from functional to truly welcoming. With budgets under increasing pressure, these creative yet cost-effective tips are designed to inspire you to reimagine your spaces without breaking the bank.
At Care Home Magazine, our mission is to provide practical insights and forward-thinking ideas to support the incredible work you do every day. We hope this issue leaves you feeling both informed and inspired to take new steps toward enhancing the quality of life in your care homes.
Jade Evans, Chief Editor
2025 Cogent Multimedia Limited, 1st Floor, Saphir House, 5 Jubilee Way, Faversham, Kent, ME13
Table of Contents
6 Industry Update
Wondering what’s currently happening within the care sector? We reveal all as we share insights into some of the latest news.
10 Technology
Delving into social connectivity, we share details on how using tablets, technology and apps in care homes can help combat Isolation.
14 Activity of the Month
In this Activity of the Month, we explore the growing popularity of virtual reality and how VR workshops can seamlessly fit into a care home.
17 Interiors
We look into budget-friendly design tips for care homes and lean on experts for details on affordable ways to refresh interiors without major renovations and why this is important.
26 The Big ConversationDementia
For the second year running, Care UK are relaunching their Big Dementia Conversation to continue to raise awareness of the condition and its symptoms in order to become a more dementia-friendly nation – we share all the details in an exclusive interview.
32 Dishing Up
Are you struggling for inspiration in the kitchen this winter? Fear not, we have you covered as we share yet another nutritious and fulfilling recipe.
Industry update
Barchester Director of Nursing is Named Most Outstanding in the World
Barchester Healthcare’s Director of Nursing, Julia Atherton, has won a Global Award as The Most Outstanding Director of Nursing in Residential Care in the World in 2024.
The Global Awards were created to celebrate and reward the best individual and company performances in Seniors Housing/ Care Trends, Healthcare IT, Apps/ Digital Innovation, Disability Housing and Care Services and the Medical Tourism sectors worldwide. The Awards recognise the rapid growth of these sectors worldwide, and the capacity of individuals to influence and set new performance standards across countries, regions and the world. The Awards focus on elevated performance; the
creation of new business models; contrarian thinking; recognising and embracing new trends; market leadership; inspirational performance and the elevation of the customer experience.
The evaluation methodology required the Global Awards Secretariat to apply the following test to the final selected candidate in each category, “Is this claimant the best performed, most meritorious, most innovative and most courageous in the category?” The Adjudication Panel commented: “Despite the uniformly high standard of the 262 nominations from 19 different countries that were considered for this category, Julia Atherton was the outstanding nomination. In a year when so few awards flowed to
NCF responds as DHSC announces Casey Commission on social care
The National Care Forum (NCF) - the leading association for not-forprofit social care has responded to the announcement today by the Department of Health and Social Care of an independent commission into social care chaired by Baroness Louise Casey.
Other plans set out in the announcement are: Government sets out immediate investment and reforms to improve adult social care and support the workforce, package of support will deliver the government’s Plan for Change by helping to keep older people out of hospital and living at home independently, for longer and thousands more disabled people to receive home adaptations as government improves technology and data sharing between NHS and social care.
NCF CEO, Vic Rayner
commented: “We welcome the announcement of an independent commission into adult social care to be chaired by Baroness Casey which indicates the beginning of long-term reform for the sector and the development of a National Care Service. It is crucial that the commission includes the voices of people who draw on care and support and those who work tirelessly to deliver it. Only by hearing from those with the biggest stake in a well-functioning and resourced social care system will the commission be successful in its mission of delivering consistency of care that addresses the ongoing needs of older and disabled people. However, the timeframe for the commission must be shorter and we urge Baroness Casey to bring forward the work so these much needed changes can be seen within two years.”
UK candidates, Julia stood out as an exemplar in her calling.”
Dr Pete Calveley, CEO of Barchester Healthcare, commented: “I am incredibly proud of Julia, she is an exceptional nurse and with her 45 years of experience.”
“We have made our willingness to work with the government clear since the result of the 2024 General Election and we stand ready for that work to begin. Together with our not-for-profit members we want to help government develop a National Care Service built on these essential pillars:
1. Make social care central to policy making and delivery
2. Improve the pay, terms and conditions of the workforce
3. Invest in people, not profit by supporting investment in not-forprofit care provision
4. Create an industrial strategy for adult social care
5. Support sustainability and decarbonisation in adult social care
6. Enshrine rights, fairness and choice for people in a National Care Covenant”
Dedicated to Growth
Aria Care Celebrates Growth Following Successful Merger.
Following the acquisition of Future Care Group’s 18 homes in July 2024, Aria Care is celebrating not just a successful merger but a significant step forward in its ambitious growth strategy. With the completion of this integration, Aria now operates 68 communities, supported by a dedicated team of almost 4,000 colleagues.
Caroline Roberts, CEO at Aria Care, expressed her appreciation for the team’s dedication: “I must thank everyone for their commitment and trust during this transition. We now have a shared vision across our communities, continuing to build on strong foundations and delivering our core value of ‘care from the heart.’ It’s been an incredible effort from so many individuals, and I want to acknowledge each and every person involved.”
Aria Care has always had a clear vision for growth, both through acquisitions and the development of new care communities. The successful integration of the Future Care Group marks a major milestone, reinforcing Aria’s ability
to expand while maintaining its high standards of care.
“In just over two years since our inception, we’ve made significant progress in colleague retention, resident experience, and over 21 million pounds investment in our communities,” Caroline added. “The addition of Future Care Group has brought our vision to life, and we are well placed for further expansion in the coming year.”
Investments and Operational Excellence
Looking ahead, 2025 is set to be another year of growth for Aria Care, with plans to develop six new, purpose-built care homes designed to meet diverse care needs. Beyond organic growth, Aria is actively exploring opportunities for the next acquisition, reinforcing its commitment to strengthening its portfolio and expanding its care offerings.
Investing in People
Aria Care’s success is built on its people. Since its launch in December 2022, the group has prioritised professional development and colleague wellbeing, ensuring that its workforce remains engaged and empowered.
“Aria Care exemplifies what it means to provide exceptional resident care and enable outstanding colleague development,” said Kayleigh Frulli, Home Manager at Magna Care Centre. “Dedication to maintaining residents’ skills and independence, combined with our innovative and
compassionate approach, sets us apart as a leader in the care home sector. The first two years have enabled such growth and positive change in care delivery, and I can only see it getting better.”
Aria Care is committed to employee development, launch their Inspiring Leaders Development Programme in 2024 and already onto its second cohort. This initiative supports colleagues at all levels in developing their leadership skills and understanding of business operations. The programme is designed to enhance communication, strategic thinking, and care quality, ensuring that our leaders are equipped to meet the challenges of the care sector. The programme has already had a significant impact, with graduates reporting increased confidence and a stronger sense of purpose in their roles.
“Working at Aria has allowed me to grow both personally and professionally,” shared Eva Trochim, Regional Director and Inspiring Leader graduate. “The company’s dedication to continuous improvement means we are always learning. I am so happy to be part of a team that listens and responds to the needs of others. Teamwork is central to our success, creating a positive and empowering workplace.”
Similarly, our Chef Academy, in partnership with Lifetime Training, has seen continued success, with
the launch of its third cohort in just 12 months. The academy provides colleagues with the opportunity to gain nationally recognised qualifications, supporting the development of homegrown culinary talent within Aria Care.
Attracting the Next Generation
With the social care sector facing recruitment challenges, particularly among younger individuals, Aria Care launched its ‘Make Care Cool’ campaign in June 2024. The initiative aims to engage young people, reshape perceptions of social care, and highlight the rewards of working in the sector.
According to The King’s Fund, only 8% of the UK’s social care workforce is under 25, with low retention rates. In contrast, approximately 11% of Aria’s
workforce falls within this age group—a figure the company is committed to increasing. The campaign has already attracted attention from schools, colleges, and youth groups, inspiring a new generation of care professionals.
Driving Innovation
Aria Care is also expanding its impact through innovation and strategic partnerships. Collaborations with Blueleaf Care, Burns Gym, and the Happiness Programme are revolutionising resident well-being. Notably, Aria was the first global care group to adopt n-kind plant-based cleaning products, reducing its environmental footprint while maintaining the highest hygiene standards.
The group’s participation in the VIVALDI Social Care Project further enhances infection control, ensuring better health outcomes for residents. Meanwhile, the partnership with Burns Gym has introduced a virtual fitness programme, promoting mobility and social engagement across all Aria communities.
Through innovation, investment, and a commitment to excellence, Aria Care continues to lead the way in high-quality, forward-thinking care. As the company looks to the future, its focus remains clear: delivering exceptional care from the heart.
ariacare.co.uk
Social Connectivity
In a world where technology is at the centre of an abundance of daily tasks, we look into how the adoption of technology in care homes can help to combat isolation.
We currently live in a world that is increasingly driven by technology and its impact on daily life is undeniable. Yet, while smartphones, apps, and digital platforms keep many of us connected, some of society’s most vulnerable—those living in care homes—can find themselves isolated from its benefits. This article explores how the thoughtful integration of technology in care homes can serve not just as a convenience but as a lifeline, fostering connections, enhancing mental well-being, and creating a sense of community among residents.
Software from Radar Healthcare is designed to enhance quality, risk, and compliance management in care homes, indirectly supporting efforts to address social isolation. By streamlining and automating administrative tasks and ensuring
regulatory compliance, the software enables care staff to allocate more time and resources toward resident engagement and providing better care.
Looking into how the software can help staff identify patterns or trends in resident behaviour that could indicate loneliness or reduced social interaction, Justine Abson, Head of Marketing at Radar Healthcare, said, “Attentively listening to the people that you support and consistently reevaluating their requirements— while simultaneously ensuring that procedures remain efficient—is crucial for overseeing isolation scenarios. Utilising suitable software to record feedback from team members, including any issues they need to highlight, guarantees that every perspective is acknowledged, fostering a culture of continuous improvement.”
Asking staff to document and
share innovative strategies they’ve used to reduce isolation among residents can be hugely beneficial in care homes. In line with this, Radar Healthcare offers features that support staff in documenting and sharing innovative strategies to reduce isolation among residents.
“By utilising the document management module, teams can store and share policies, best practices, and ideas on how to address and prevent social isolation across the organisation.
“Notifications are automatically sent whenever a policy is updated or amended, ensuring all staff stay informed. Additionally, document owners have clear oversight of who has read the document, allowing for accountability and effective communication,” Justine added.
By integrating these features into a single, cohesive system, teams can collaborate effectively, maintain focus on key priorities, and share
successful practices. This unified approach enhances operational efficiency, addresses social isolation, and improves overall wellbeing.
In terms of the main challenges in fostering social connectivity among care home residents, Thomas Tredinnick, CEO and Co-Founder of Ally Cares, admitted that he sees three main tests.
“The first is time—ensuring staff have enough time to spend with residents in meaningful ways. The second is residents not wanting to ask for help—they don’t want to feel like a burden to staff by asking to be taken out or supported in being social. The third is encouraging residents to be active—many want to stay active and connected but often feel fatigued or unable to participate fully.”
Thomas revealed that these three points come off the back of what he sees a lot of in care homes, residents are often tired during the day, not living their best lives. But there’s so much that can be done to change this.
Ally Cares is an AI resident monitoring system designed to work with care homes to transform residents’ lives. “Our goal is simple but impactful: to make residents healthier, happier, and enable them to live longer, better lives. At the same time, we aim to provide care homes with the tools and time they need to achieve this, supporting them in delivering truly outstanding care,” Thomas said.
Ally Cares achieve this by equipping care homes with insights into residents’ unobserved needs, allowing them to optimise care in terms of both safety and improved sleep. This not only enhances residents’ privacy and independence but also has a ripple effect on their overall wellbeing— boosting their happiness, alertness, and engagement in daytime activities.
In terms of how technology can facilitate stronger connections between care home residents and the surrounding community, one of the key factors here is transparency.
Often, residents either forget to communicate their needs or don’t want to feel like a burden. When relatives come to visit, they might have concerns about their loved one’s wellbeing—wondering why they seem more tired or less engaged, for instance. Thomas explained “Without the right data, it’s harder to reassure families or pinpoint what might be causing these changes.
“Technology can provide that transparency. It might reveal something simple, like meal timings affecting energy levels, or highlight a potential issue, like a developing infection. It may even confirm there’s no issue at all. Having access to this information allows care teams to address concerns confidently and helps families trust the care being provided,” he said.
Technology also helps residents share their needs without always having to speak up, especially for things that might go unnoticed. And when families feel confident to ask questions and trust the answers, it strengthens their connection to the care home.
Any intervention you make needs to be measurable. So, when it comes to reducing isolation, the focus shouldn’t just be on metrics like how many visitors a resident has or how often they’re out of their room and in the lounge, Thomas believes that it’s about the quality of those interactions. “For example,
if a visitor arrives and the resident is asleep or not feeling well or up to the visit, that’s not a meaningful interaction. Similarly, if a resident is taken to the lounge but spends the time sleeping in front of the TV, that’s not the right measure of success either.”
Emerging technologies have huge potential to improve social connectivity in care homes. With Ally Cares, for example, Thomas and his team have seen a significant impact—not just in improving sleep, but also in enhancing residents’ happiness and engagement during the day. “This directly affects their interactions with other residents, their participation in activities, and their ability to enjoy quality time with family,” Thomas finished.
However, physical interaction isn’t the only factor. Connectivity is crucial for when families can’t visit in person, and technologies like video calling can play a big role here. The key is to ensure these calls are well-coordinated—families need to know when and how they’ll happen, and care homes need to make sure residents are ready, able, and comfortable during those conversations.
The real focus should always be on quality. Whether interactions happen face-to-face or virtually, the aim should be to make them meaningful, using technology as a tool to enable deeper and more impactful connections.
Essential 5
Earzz is a non-intrusive AI-Powered Acoustic monitoring Solution that remotely monitors and proactively alerts caregivers to sounds of concern in resident’s rooms enabling timely, proactive interventions. Here are five ways Earzz is transforming care quality.
Enhancing resident safety by reducing resident falls by over 75%
Unlike other systems, EARZZ comes with proprietary sound recognition AI technology that recognises specific sounds like movement noise as the resident exits the bed, providing early alerts to carers to help prevent falls. Earzz’s central dashboard displays behavioural and health trends for each resident, enabling proactive care, a feature unavailable with ANY other system. It tracks health decline and facilitates understanding of behaviour patterns, leading to proactive actions and a demonstrated 75% reduction in falls as seen from recent case studies.
Improving resident sleep by over 55% and facilitating 25x faster carer response
Earzz offers advanced sound recognition AI that detects specific sounds, not just anomalies. Managers can choose specific sounds based on the needs of the resident that carers can get alerted for, facilitating quicker, personalised responses. This eliminates the need for unnecessary room checks at night, enabling carers to safely respond to alerts as and when specific sounds of concern are heard, not just by rota, facilitating 25 times faster carer responses relative to traditional hourly/bi-hourly room checks whilst minimising disturbance to residents’ sleep.
Improving staff efficiency
Eliminating unnecessary room checks, liberates the time for care staff to offer warm and personalised care. Based on our recent quantitative trials, care homes have been able to minimise over 80% of unnecessary room checks conducted especially at night time for specific residents. Earzz’s seamless room check evidencing system also helps care homes evidence the checks conducted by carers - as any physical attendance in room by carers are automatically digitised and logged through a simple button push reducing the time spent by carers for administrative tasks. EARZZ also allows managers to view counts, times and speed of carers’ responses to specific sounds of concern, helping improve overall staff efficiency.
Evidencing change in needs for residents through behavioural patterning
Unlike other monitoring solution in the market, EARZZ keeps digital records of sounds of concern recognised in every room instrumented with the solution. Earzz also provides proactive insights like changing behavioural patterns based on sounds in the room and even health trends (by recognising increased screaming, coughing etc.), enabling proactive care planning unlike ever before, in multiple care home settings starting from dementia, to residential to nursing care.
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Ensuring resident privacy
Earzz’s innovative system showcases critical sound recognition yet protects privacy of residents by not monitoring speech. The AI recognises numerous real-time sounds, raising alerts in carer’s existing digital care planning mobile devices, when hearing sounds indicative of potential issues (restlessness, declining health or repetitive behavioural patterns), helping reduce fall risks through proactive and timely interventions - all while ensuring that the raw audio is not stored or relayed. This aids compliance with personal data/GDPR requirements.
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Virtual Reality
This February for our Activity of the Month segment, we delve into the rise of virtual reality (VR) workshops in care homes and how they are transforming resident activities.
Virtual reality technology, once considered the realm of gaming and cutting-edge innovation is now enhancing the lives of care home residents. As care homes look for creative ways to enrich the daily lives of their residents, VR workshops have emerged as a revolutionary activity with profound benefits. This article explores how VR is being implemented in care homes, its benefits, and the role of external companies in making this possible.
Over the last decade, VR technology has experienced rapid advancements, becoming more affordable, portable, and userfriendly. These improvements have opened the door to a wide range
of applications beyond gaming, including education, therapy, and elderly care. VR’s ability to transport users to immersive, threedimensional environments makes it an ideal tool for creating engaging and meaningful experiences for care home residents.
VR workshops are structured activities where residents can use VR headsets to explore different virtual environments, from serene beaches to bustling cities or even nostalgic recreations of historical landmarks. These sessions are often led by trained facilitators who guide residents through the experience, ensure safety, and tailor the content to individual interests.
Care homes can now partner with external companies specialising
in VR solutions for elderly care. These companies provide the necessary equipment, expertise, and customised content, ensuring that the sessions are accessible and enjoyable for residents of varying physical and cognitive abilities. Popular programs include guided tours of world-famous landmarks, interactive storytelling, and therapeutic experiences designed to reduce stress and anxiety.
While the benefits are significant, implementing VR in care homes does come with challenges. These include ensuring that the technology is accessible to residents with mobility or sensory impairments, addressing potential motion sickness, and providing adequate training for staff.
Partnering with experienced VR providers can help overcome these hurdles.
Many care homes turn to external companies to streamline the integration of VR workshops. These companies not only supply the hardware but also develop customised content tailored to the needs of elderly residents. They also offer training for staff and ongoing support to ensure the programme’s
success. By outsourcing this expertise, care homes can focus on the experience’s impact rather than the logistical complexities.
As VR technology continues to evolve, its potential applications in care homes will only expand. Future developments may include multi-sensory VR experiences, deeper integration with therapeutic interventions, and AI-driven personalisation to cater to
Benefits of VR for Care Home Residents
Cognitive Stimulation:
VR can help stimulate the mind by providing novel experiences that encourage curiosity and engagement. For residents with dementia or other cognitive challenges, these activities can be particularly beneficial in triggering memories and sparking conversations.
Emotional Wellbeing:
VR offers a unique way for residents to revisit places from their past or explore destinations
they’ve always dreamed of seeing. These experiences can evoke positive emotions, reduce feelings of isolation, and enhance overall mood.
Physical Engagement:
Certain VR programmes incorporate gentle movements, encouraging residents to engage in physical activity. Even simple hand gestures used to interact with the virtual environment can promote coordination and motor skills.
individual preferences and needs.
VR workshops are a testament to how innovative technology can be harnessed to improve quality of life, offering care home residents new opportunities for exploration, connection, and joy. As this trend grows, it’s clear that the virtual world has a very real place in the future of elderly care.
Social Interaction:
VR workshops are often group activities, fostering a sense of community as residents share their experiences and discuss their virtual adventures.
Therapeutic Benefits:
Specialised VR content, such as nature scenes and guided meditations, can have a calming effect, reducing anxiety and promoting relaxation.
Interiors
Essential 5
As of January 2025, care homes are embracing several sustainable design trends to enhance environmental responsibility and resident wellbeing. Here are five notable trends:
Biophilic Design Integration
Incorporating natural elements into care homes, such as indoor gardens, living walls, and ample natural light, has become a transformative trend in designing these spaces. Indoor gardens, featuring lush plants and sometimes even small water features, provide residents with an immersive sensory experience, offering opportunities for quiet reflection and engagement in gardening activities. Living walls, adorned with vibrant greenery, not only enhance the aesthetics of communal and private areas but also improve indoor air quality, creating a healthier environment. Ample natural light, facilitated by large windows, skylights, and open layouts, fosters a sense of openness and well-being, reducing feelings of isolation and improving mood.
Use of Sustainable and Eco-Friendly Materials
Care facilities are increasingly utilising eco-friendly materials like reclaimed wood, bamboo, and recycled metals in their design and construction. These choices offer several significant benefits. Reclaimed wood, for instance, not only reduces the demand for new lumber but also adds character and warmth to interiors with its unique textures and history. Bamboo, a rapidly renewable resource, is highly durable and versatile, making it ideal for flooring, furniture, and decorative elements. Recycled metals contribute to resource conservation and lower the carbon footprint associated with mining and manufacturing new materials.
Multi-Generational Spaces
Designing spaces that promote interaction between different age groups is key to fostering a vibrant sense of community within care homes. By thoughtfully incorporating features such as coffee lounges, family-friendly dining areas, and versatile activity rooms, care homes can become more welcoming and engaging environments for residents and their loved ones. Coffee lounges, for example, offer a relaxed setting where residents, family members, and visitors of all ages can come together over a cup of coffee or tea. These areas can be designed with cosy seating, warm lighting, and even a selection of board games or books to encourage leisurely interactions.
Personalised Living Spaces
Allowing residents to customise their living areas with personal items and decor fosters a more personalised and inviting environment, which can significantly enhance comfort and emotional security. Personalising a space helps individuals create a sense of ownership and belonging, transforming an impersonal area into a reflection of their identity and preferences. This process is particularly important in shared or institutional living environments, where the ability to display personal belongings or incorporate familiar elements can reduce feelings of displacement and promote emotional stability.
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Wellness and Fitness Facilities
Incorporating fitness centres, spa amenities, and wellness programs into residential communities not only fosters active lifestyles but also creates an environment that prioritises holistic wellbeing. Fitness centres provide convenient access to exercise equipment and group classes, encouraging residents to integrate regular physical activity into their daily routines. Spa amenities offer spaces for relaxation and rejuvenation, helping to alleviate stress and enhance mental health. Wellness programs, such as yoga sessions, nutrition workshops, or mindfulness training, cater to a variety of needs, empowering individuals to take a proactive approach to their health.
Designing with Purpose
In this article, Russell Pillar, Founder, Interiors by Amara Hammond, reveals how purposeful interiors can transform outcomes.
‘Purpose’ has become a business buzzword in recent years. Although an over-used term, the underlying principles are ones that forward-thinking care home operators are taking to heart when it comes to interiors. Growing numbers of care home groups and independents are thinking more strategically about their spaces. They are asking fundamental questions such as: What does our space say about us? Does it reflect our ethos? What should each space in the home achieve, from a care, commercial and compliance perspective? The answers lead to more purposeful decision-making and much improved outcomes from interiors projects.
The trend towards design with purpose is in stark contrast to the quick-fix approach to individual item replacements, or piecemeal purchasing. Using low-price stockists or high-street retailers invariably turns out to be false economy, at best producing an assorted mix of designs and items that only last a few months and at worst failing to meet the rigorous compliance requirements of commercial settings, such as sofas not being flame-retardant to the Crib 5 standard.
Third-party specialists come into their own in this type of designled project. We are seeing growing demand for our end-to-end services, where we guide operators through the groundwork (the ‘why’ phase), the planning (the ‘how’) and then deliver the procurement and project management.
Realising your vision
So how are care homes creating purposeful interiors? First and foremost, the environment must meet care needs. Thankfully today’s specialist interiors blend durability and hygiene very successfully with comfort, homeliness and style. Every part of the environment, from layout and colour scheme to the aesthetic and properties of furniture, flooring and furnishings including wall art can be specified to promote a particular usage, such as calm relaxation, reminiscence or inclusive social interaction. The key is to do so subtly, integrating features into each space a natural way, yet still achieving a coherent look and feel across the home.
A care home near Manchester airport that we recently worked with wanted to create a fun space for residents that had the familiar ambience of a local pub (but without the alcohol). We designed the space to maximum
effect, incorporating a big screen and equipping the bar with wellknown brands of drinks but filling the bottles with non-alcoholic alternatives. Wall art featured local brands, and a memory wall with photos of aircraft provided a subtle connection to the nearby airport and provoked residents’ fond memories of past holidays. The traditional pub games of cards and dominos were custom-made to cater for the visually impaired.
It’s encouraging that so many operators are incorporating best practices into their recent refurbishments or new build designs, all with the goal of creating fulfilling experiences for residents while supporting their and their carers’ safety. Interiors play a huge part in operating a safe, caring and comfortable home – and stylish yet practical and purposeful choices can significantly boost your home’s overall appeal.
amarahammond.com
Russell Pillar
Designing Comfort
The care sector has seen a surge in the creation and refurbishment of salon spaces within care homes, focusing on providing comfort, accessibility, and safety for elderly residents. In this piece, we explore how REM’s Design and Manufacturing team can collaborates closely with care home managers to tailor practical and visually appealing solutions.
In recent years, the care sector has been very active with many homes opting for new or refurbished salon areas. When selecting hairdressing furniture for the care home, key considerations have to be for both comfort and accessibility for elderly residents. Many traditional chairs are too cumbersome and restrictive for individuals with mobility challenges who need chairs with adjustable height settings and swivel seats to allow easy access and comfort. Furthermore, the design of the furniture needs to prioritise safety and stability to minimise the risk of accidents. The use of smooth, easyclean materials is also crucial for maintaining hygiene standards and preventing the spread of infection.
The REM design and manufacturing facility allows us to work closely with Estates Managers to ensure the product choice and colour specification is practical and stimulating for both the staff and residents alike. With space often being at a premium, customising products is always an option and
can be discussed with our in-house Design Team at the start of your project to ensure the workspace works for both the client and hair stylist.
REM Styling Areas
With a care home salon generally being much smaller than its typical high street counterpart, the styling area tends to be just a couple of mirror units. With a choice of over 16 styles and each available in 25 laminate finishes, the REM range offers practical solutions for every environment.
REM Wash Areas
Care home wash areas demand more specific requirements than the average salon. Disability amongst many of its clientele mean that many traditional wash stations can’t be used, and with this in mind, the REM Design Team have developed units that can work with most disabilities. The Pendle Easy Access Unit and the REM Aqua Pedestal range are ideal for installation in most care homes.
REM Beauty Areas
Recent years have seen a growth in beauty treatments being offered in the care home salon. Whether that be manicures or pedicures, we have the product for your project. With swivel seating systems and retractable basins allowing a disabled client easy access, we have the solution for you.
For more information
T +44 1282 619977
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Care Home of the Month Broomfield Village Care Home
Nestled in the heart of Chelmsford, Broomfield Village Care Home opened its doors to residents in January 2025 with a vision of redefining what it means to receive care. Under the leadership of General Manager Ruth Merchant, the home is becoming known for its innovative approach and its unwavering commitment to providing exceptional, personcentred care.
Ruth Merchant explained, “Being the General Manager of the first Principle Care Home, Broomfield Village, is an honour that carries the responsibility to lead with purpose, passion, and care. Our vision is to create a world where everyone feels special, and this guides everything we do. By acting with integrity, celebrating diversity of thought and life, and fostering an inclusive environment, we ensure that every resident, family member, and team member feels valued and empowered.
“We champion personal growth, nurture meaningful connections, and remain committed to sustainability and responsibility, creating a home that enriches lives and respects our community and environment. Every day, our mission is to make people feel truly special, delivering care that uplifts, inspires, and embodies our values in every interaction.”
A key aspect of Broomfield Village is its robust induction programme. All team members are trained to align with the home’s vision and values. This foundation ensures the team takes the time to truly get to know the residents, making them feel welcome and tailoring every aspect of care to their individual preferences and needs. The team is passionate about embracing the whole-home approach, which
has been implemented to ensure that every department works together seamlessly to provide an exceptional experience for residents.
The Wellbeing Team plays a crucial role in personalising the resident experience. Activities are tailored to each individual, with options ranging from gentle exercise sessions led by our physiotherapist, getting creative in our Art & Craft room, pamper sessions, live entertainment, a range of games designed to stimulate the active mind and body, and not forgetting trips to places of interest with our specialist minibus to locations chosen by our residents. The home features a variety of modern amenities, including a cinema room, landscaped gardens, a radio room, and a garden café where residents with a passion for gardening can continue to nurture their hobby. There are also two putting greens within the garden for anyone wishing to improve their swing and aim for a hole in one.
Dining at Broomfield Village is another standout feature. The Hospitality Manager focuses on delivering a restaurant-quality dining experience with a varied menu. Greg Taylor said, “Our dining experience perfectly balances bistro-style elegance with the warmth and comfort of home. Our thoughtfully curated menus offer a range of delicious options, from a light continental breakfast or hearty full English to indulgent three-course meals at lunch and supper, complemented by a glass of wine from our carefully selected collection. Every dish is expertly prepared and beautifully presented, ensuring a delightful experience. With a relaxed service style and a welcoming environment, mealtimes are truly moments to savour. Our residents and their guests thoroughly enjoy the exceptional dining experience we provide.”
The Customer Relationship Manager, Laura Mansfield, ensures the team understands and celebrates what each resident
loves to do. “As part of our movingin process, we ask each family to complete a document, called ‘Getting to know you.’ This gives the resident and their loved ones a chance to tell us everything there is to know about them, from their likes and dislikes, hobbies and interests, life history and treasured possessions, and even how they enjoy their favourite beverage! This gives us a real insight into what makes the resident happy, what’s important to them, how to reassure them if they’re anxious, and how to make them feel special, which we keep at the heart of everything we do,” Laura explained.
Broomfield Village offers unique features that distinguish it from other care homes. Residents can benefit from physiotherapy sessions, including access to a hydrotherapy pool—an exceptional facility rarely found in care homes. This commitment to innovative care underscores our focus on enhancing residents’ physical and emotional wellbeing. Additionally, we have an on-site salon offering hairdressing and beauty treatments.
Continuing with the theme of innovation, the IT Director and Compliance Lead, Subhaan Iqbal, has led Principle’s journey to implement integrated systems at Broomfield Village Care Home. Subhaan explained, “Providing our team with innovative digital tools has always been central to our vision of creating a world where everyone feels special. By reducing admin time and connecting key areas like care plans, medication records, compliance, visitor management, and team rostering, our systems empower the team to focus on what truly matters— delivering personalised care and fostering a warm, welcoming home for our residents.”
Since opening its doors, Broomfield Village has been committed to achieving and surpassing the highest standards of care. Feedback from residents and their families includes comments such as, “To say we’re blown away is an understatement,” “We’re in disbelief at how you can achieve
that level of care, within a 5-star environment,” and “The food was excellent, and I was treated well and professionally—the place is beautiful.”
The 137-bed home is designed with comfort and dignity in mind, offering spaces that encourage independence while providing support when needed. The home provides a full range of care services, including residential, nursing, dementia, and shortterm stays. Carefully designed by Bernard Interiors, each room has its own unique charm, blending thoughtful details and a warm, inviting atmosphere. The home’s beautifully designed interiors create a space that is not only functional but also elegant.
Broomfield Village’s connection to the wider Chelmsford community is another vital part of its ethos. “We work closely with local businesses, charities, and organisations to strengthen community ties and create meaningful opportunities for our residents to engage,” Laura Mansfield shared. These partnerships help foster a sense of belonging and open up avenues for residents to participate in enriching local activities.
With a focus on personalised care, innovative facilities, and a
warm, welcoming environment, Broomfield Village Care Home is setting a new standard in care. As Ruth Merchant summarised, “We are here to make every moment matter for our residents, creating a home where they feel truly special.”
Lastly, we caught up with the Directors of Principle Care Homes, Ash and Nisha Goyal, who shared their thoughts: “The opening of Broomfield Village is an incredibly proud and humbling moment for us at Principle Care Homes. Having grown up immersed in our family’s care home business, this milestone represents the start of a lifelong vision. Broomfield Village reflects our commitment to extraordinary care, inspiring environments, and our simple yet profound mission to make people feel special. We believe every resident deserves a life filled with purpose, joy, and dignity. This home has been thoughtfully designed to empower residents to live with pride and satisfaction every day. For their families, we aim to provide peace of mind and the reassurance that their loved ones are in a place where they truly belong. This is just the beginning of our journey to create a new generation of care homes that celebrate the uniqueness of every individual.”
In Conversation
Care UK has once again launched its impactful initiative, The Big Dementia Conversation, aiming to foster awareness and understanding of dementia—a condition that affects millions worldwide. Fortunate enough to speak to Care UK’s Head of Dementia and Lifestyle, Suzanne Mumford QN, and Ambassador Angela Rippon CBE, we highlight how increased awareness can transform the care offered in care homes.
For a second year running, Care UK have launched their unique campaign,
‘The Big Dementia Conversation’, in their endeavour to encourage more conversations around the neurological condition that causes a range of symptoms, including a decline in thinking, memory, orientation and reasoning.
With this being said, six in 10 adults put early signs of dementia
down to old age – rather than the condition itself. A poll of 500 people who have a relative or loved one with the condition, revealed the common symptoms people often mistake for getting older, when they are in fact all signs of dementia.
Speaking on the initiative, we caught up with Care UK’s Head of Dementia and Lifestyle, Suzanne Mumford QN and renowned Journalist and Broadcaster, Angela
Rippon CBE, who ably supports The Big Dementia Conversation as their ambassador.
A cause very close to her heart after her mother suffered from confusion and agoraphobia as a result of the aggressive disease, Angela felt it was a natural decision to once again support Care UK’s movement.
Angela explained, “It’s important that people understand, with the
right support, dementia sufferers can still lead fulfilling lives.”
The online advice hub launched by Care UK is all about sharing knowledge and real-life experiences to support those who are looking after someone living with dementia. Suzanne Mumford said, “Often dementia is associated with memory, but it can present differently for many and recognising the early signs is important.
“Ensuring carers understand what to look out for, it can improve the care being offered whilst lending a hand in helping families of residents to understand dementia.”
Angela revealed that many who are experiencing a relative living with dementia (including herself at the time) can often feel an immense sense of guilt when accepting reality and facing the fact that their loved one needs extra help from assisted living, such as a care home. “This is why it’s so important to speak to likeminded individuals who are going through similar situations to eliminate these
awful feelings of guilt.”
Looking into how the initiative can benefit care homes and their staff specifically, during the interview it became clear that the campaign provides valuable insights that can inform and improve staff training programmes.
“Better-informed staff are more equipped to manage behaviours related with dementia more compassionately and effectively,” added Suzanne.
Understanding the nuanced symptoms of dementia enables care homes to develop more personalised care plans, meaning a person-centred approach can lead to improved quality of life for residents living with dementia.
The initiative can also reduce the stigma associated with the illness. Suzanne explained how promoting conversations about dementia helps reduce stigma and misconceptions associated with the condition.
Suzanne said, “Care homes that engage with this campaign contribute to a more inclusive and
understanding environment for all residents.”
She continued, “Recognising the signs and getting a diagnosis is just the first step towards better support, rather than the end.
“Contrary to popular belief, there are many ways to prevent and manage symptoms to live well with dementia. This is something we’re passionate about, and we’d like to invite those keen to find out more to head to our content hub to hear our experts’ advice.”
To support people who may be experiencing symptoms of dementia or their loved ones, Care UK has set up a free helpline and advice hub. Care homes across the country will also be organising their own free advice events to support their local communities.
For more information, or to find your nearest event, visit careuk. com/bigdementiaconversation
Dementia Care In 2025
Why we should adopt a training focused approach.
YEAR after year, an increasing number of people in the UK are being diagnosed with dementia, reaching a record 487,432 in June 2024. At the same time, according to a report from Skills for Care, the turnover rate in care related jobs remains high – 29.6% in care homes with nursing during the 2023/24 period – with more than half of employees joining the industry with no relevant health and social care qualifications.
Liz Norton, head of learning and development at Nottinghamshire care home group Church Farm Care, explains how to create a learning culture where every staff member is encouraged to grow, develop their skills and reach their full potential.
Why training?dementia
Alzheimer’s Society recently released a report titled ‘Because We’re Human Too’ outlining the benefits of high-quality dementia training across the entirety of the health and social care system. The proposed reform aims to reduce strain on providers across primary, emergency, hospital and community care. The hope is that this will also improve retention, with further data from Skills for Care showing that turnover rate reduces by almost 10% with regular learning, training and development opportunities.
Although this training is incredibly important in a professional setting –reducing need for GP and hospital visits and increasing job satisfaction - the benefits will reach far beyond
the workplace. Awareness training has the potential to create a ripple effect, increasing understanding within our local communities. It can be as simple as recognising warning signs and knowing how to interact with someone in your local supermarket or at the bus stop.
Making accessibletraining for all
No matter how long someone has been in the industry, we believe that the key to engaging people in training is going beyond showing them how to do something and ensuring they understand why they are doing it.
In a single care home, you will see different experience and skill levels spanning from maintenance and kitchen staff to clinical leads and formally trained nurses. In addition to this, the high turnover rates of staff in the industry means constantly juggling a programme that suits a stream of new staff
alongside existing care workers who want to build upon their knowledge and skill level. Despite this, we aim to run as much training as possible with the full team, creating an overarching approach that applies to all workers.
For staff members who do have a higher level of knowledge in a certain area, or those who want to progress through their role by upskilling in a specific skill, we have created the role of ‘champion’ in various areas of the business. Not only does this make the most of existing skillsets, but it also allows for more peer-to-peer training, whether this be in a group setting or on a one-to-one basis. This creates an environment where information and knowledge can cascade down through all levels of staff more effectively.
Our ultimate goal is to make training as varied and enjoyable as possible.
Bridging the culture gap
In addition to this, the care profession in the UK often draws workers from across the globe, helping to recruit in roles that can be difficult to fill domestically. We know from experience that international staff bring such a wide range of skills and understanding, making them a wonderful addition to our workforce.
Although it is important that anyone joining the industry has strong spoken English, there might naturally be a few more barriers to learning for non-native workers –and there are adjustments we can make to training to make it more accessible.
Much of the training required in health and social care is practical and hands on, but where theoretical knowledge needs developing, we have digital and eLearning tools that allow workers to access training in their first language. These can also be used to write up reports when needed, using a voice to text function.
Despite much of the focus being on arming our workers with the skills they need to succeed in their roles, we also aim to encourage them to look at long-term career pathways such as diploma level training. We also provide guidance on everything from day-to-day tasks to cultural norms, supporting
with accessing healthcare, applying for driving licenses and finding somewhere to live.
Soft vs hard skills
As important as it is to ensure all staff are armed with the practical skills to care for those with dementia or other complex needs, there is also a level of mental strength and resilience required when giving this enhanced level of care.
To strengthen our training offering, we have introduced a monthly wellbeing focus to our programme - giving our workers increased awareness of topics such as stress, menopause and grief. This can be as simple as letting them know there is someone available to talk to should they need it.
As demand for specialist dementia care grows, and existing challenges around recruitment remain, it’s important for care home professionals to consider the wider impact that a thorough training programme can have. By curating a schedule that takes into account the wide ranging needs of each worker and empowers them to do well, leaders can ensure that workers feel valued in their role, increasing job satisfaction and creating a workforce who stay in the industry long term.
Care Show London
The second edition of Care Show London is bringing the beloved Care Show spirit to our nation’s capital on 30 April - 1 May.
Returning to the Excel London for second year, the two-day conference and exhibition event provides the perfect opportunity to stay up to date with policy, regulation, and best practices, network with fellow care professionals and meet with leading service providers for the sector. With a comprehensive conference programme, designed specifically to address the current priorities and challenges in the care sector, you cannot afford to miss out!
This year’s programme maintains a strong focus on positive progression within the sector, advocating for stronger recognition of the importance of adult social care in the UK. With a range of thought-provoking panel sessions, powerful presentations, and handson masterclasses, attendees can expect an abundance of actionable insights and tangible takeaways to continue to improve the quality the care they deliver.
Across 6 theatres, including The Outstanding Society’s Learning Lounge and the brand-new
Catering, Hydration & Nutrition Theatre, sessions will tackle topics such as workforce development, improving governmental and public recognition, funding and the Fair Pay Agreement, crosssector collaboration, mental health and wellbeing, CQC compliance updates, AI and technological innovation, and so much more.
Explore the expansive show floor, showcasing over 200 key suppliers ranging from leading names to pioneering start-ups making waves in the sector. Attendees will have access to a wide array of innovative products and services, including digital solutions, care equipment, waste management services, recruitment platforms, training programs, financial services, textiles, and more. It’s the perfect opportunity to discover fresh ideas and tools that will enhance your care services and streamline operations.
Some highlights from this year’s programme include:
• ‘An update on CQC’s Dementia Strategy’ with Stefan Kallee, Deputy Director of Adult Social Care, CQC
• ‘What’s happening in homecare?’ with Jane Townson, CEO, Homecare Association
• ‘The workforce strategy for adult social care: supporting the shift from analogue to digital’ with Claire Smout, Head of Digital Skills, Skills for Care
• ‘The power of nutrients: exploring key nutrients and the concept of nutrient density’ with Eva Humphries, Clinical Nutritionist, Whole Food Warrior
• ‘Fair Pay Agreement: where are we up to?’ with Gavin Edwards, Social Care Lead, UNISON
• ‘Refresh your recruitment process: the issues with internet job boards’ with Neil Eastwood, Founder & CEO, Care Friends, Amanda Marques, Owner & Director, Cohesion, and Richard Ayres, Social Care Advisor, Care England
Dishing Up
Keeping residents warm this winter, we share a recipe guide from Bidfood for a delicious roasted celeriac soup.
At Bidfood we share our customers’ passion for great food. In fact, as one of the UK’s leading foodservice providers, and experts within the care sector, it’s of paramount importance to ensure that this passion filters through not just to our customers, but to care home residents too. Helping our care customers to cater with confidence and stay ahead of the curve by proving industry knowledge, nutritional advice and guidance on food standards and legislation is all part of our mission, to deliver service excellence and help our customers grow.
During the chilly winter months, it’s important to keep your residents stocked up on all the important nutrients they need to help combat the cold, especially for those who struggle due to a poor appetite and/or increased requirements.
Commonly known as fortification, this is the concept of enhancing
Method:
1. Prep all the veg.
2. Place vegetable oil in a pan and gently heat, then add the onions, celery and leeks, then cook for a few minutes until tender.
3. Add the celeriac and garlic and cook for a further few minutes.
4. Add the water, stock and milk powder. Bring to the boil and allow to simmer for 40 minutes (until all veg is soft), then blend until smooth.
5. Add the cream and stir well, then set aside.
6. Using the trimmings of the celeriac, finely slice and then deep fry until crisp. Set aside.
the nutritional content of a dish, but without increasing the volume. Improving energy (calories) and protein is normally the main focus when it comes to fortification, but it can also help to reduce anaemia, iron deficiency anaemia and micronutrient deficiencies (iron, vitamin A, vitamin B2 and vitamin B6), as well as some motor and cognitive outcomes .
Butter and cream are high in calories and can make a dish nice and tasty, however they are low in protein and other vitamins and minerals. Nutrient dense foods that work well when fortifying include cheese, nuts (ground or nut butter), milk powder, Greek yoghurt and eggs. Coconut milk is well suited to certain recipes such as soups and curries, but bear in mind that it is low in protein and a source of saturated fat.
Food fortification has also been identified as one of the most costeffective nutrition interventions
available, so even with purse-strings tight, it’s certainly something care kitchens can look to implement.
To find out more about Bidfood’s care offering visit www.bidfood.co.uk/care-homes/
7. Place a pan of water on the stove to boil, then blanch the herbs and pat dry. Place the olive oil and dill in a blender, blitz until smooth and then set aside.
8. Chop the apple into tiny bite size pieces.
9. Place the soup into a bowl, drizzle with a little dill oil then top with apple and celeriac crisps.
Ingredients:
[03435] Everyday Favourites
Extended Life Vegetable Oil 50ml
[75585] Brown skin cooking onion yellow pre pack 200g [75442] Celery 200g
[75426] Leek 200g [75568] Celeriac 1 piece
[30268] Triple Loin Garlic Puree 40g
[04666] Everyday Favourites
Gluten Free Vegetable Bouillon
Paste 50g Water – 1000ml
[03380] Everyday Favourites
Skimmed Milk Powder 200g [40551] Millac Gold Double Cream 200ml
[13685] La Espanola Pure Olive Oil
Glass 50ml [75664] Dill 20g
[84659] Apple Pink Lady 100g
GET IN TOUCH
We’d love to hear from you on how your business is progressing in 2025. Specifically, any new ideas you’ve implemented, any ways you are making additional revenue, your sustainability initiatives and your plans for the rest of the year – we know that a lot of you are doing inspiring things every day in your businesses and we want to give you the opportunity to shout about it.
Please reach out to jamesd@cimltd.co.uk for the opportunity to be featured in Care Home Magazine. www.carehomemagazine.co.uk
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