Hotel Magazine November 2023 by Cogent Multimedia Ltd

NOVEMBER 2023

THE LEADING PROFESSIONAL JOURNAL FOR HOTELIERS

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09/02/2022 16:31

EDITOR’S NOTE

NOVEMBER 2023

t’s very telling for a hotel when their spa treatment list is longer than their cocktail menu. I know I would most definitely feel an overwhelming sense of excitement if I learned this when arriving at a new overnight stay venue. We are seeing this more and more commonly now though, and that is down to this ever-growing request amongst consumers for wellness and specifically personalised experiences. In this vast Spa, Wellness and Amenities focus, we look into the evolution of spa and wellness in hotels, delving into the benefits of elements such as holistic wellness programs, digital integration, culinary wellness, sustainability initiatives, mindfulness and more. Showcasing two exquisite venues who have wellness at the heart of what they do, this November issue also shares Venue Profiles on Grand Resort Bad Ragaz and Ellenborough Park as we learn how they navigate their spa offering through a time when its rapidly growing in demand. They also share what each venue does to ensure their marketing strategy makes a splash whilst the wellness space is a competitive one to be in. I’ll be surprised if you can’t feel my utmost delight through this note as this one is nail-bitingly exciting for me. Yep… Christmas! My favourite time of the year, and oh, aren’t the possibilities just endless for the world of hospitality! From decorations and exclusive festive packages to limited edition cocktails, there is so much to discuss. I have, however, tried to contain myself as we’ve chosen to delve into all things corporate this Christmas as we share a piece looking at how you can win corporate bookings through the course of the festive weeks. Marketing strategies and managing staff during the busy period is also central to our Christmas edit, so you don’t want to miss it. As ever, these unique and insightful features go hand-in-hand with our regular pieces which, this month, sees Hyatt Regency Blackfriars as our Hotel of the Month, detailing the importance of location and brand cohesion.

JADE EVANS, EDITOR © 2023 TGM Publishing Limited, 1st Floor, Saphir House, 5 Jubilee Way, Faversham, Kent, ME13 8GD. No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be type written. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to TGM Publishing Limited. The publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement.

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CONTENTS

6 INDUSTRY UPDATE

Delving into the world of hospitality, our Industry Updates share the latest insights to the ever-growing sector.

13 SPA, WELLNESS & AMENITIES

Looking into the growing popularity of the holistic approach to hospitality, our extensive Spa, Wellness & Amenities feature looks at how the sector is evolving and how you can keep up with it.

26 VENUE PROFILE

In an exclusive Venue Profile, we delve into Ellenborough Park’s brand-new Spa Garden Retreat and find out how the team plan to continue to stay at the forefront of consumer’s minds as the demand for wellness continues to grow.

49 CHRISTMAS

As the festive season approaches, industry experts reveal how you can win corporate bookings this Christmas.

62 HOTELS AROUND THE WORLD

We journey to Provence in this edition to look into the French hospitality scene through the doors of the stunning Hôtel Crillon le Brave.

80 UK HOSPITALITY

50 EDITOR

Jade Evans jevans@cimltd.co.uk

EDITORIAL ASSISTANT Brooke Tremain bt@cimltd.co.uk

PUBLICATION MANAGER Declan Wale dec@cimltd.co.uk Tel: 01795 509 112

ACCOUNT MANAGER Jazmine Davis jazmine@cimltd.co.uk Tel: 01795 509 112

As a fantastic source of expert guidance and insight, we are delighted to share another guest column by UK Hospitality’s Kate Nicholls.

ACCOUNT MANAGER

DESIGN AND PRODUCTION

ADMINISTRATION MANAGER

James Taylor james@cimltd.co.uk

Manjeet Griffiths manjeet@cimltd.co.uk Tel: 01795 509 112

Natalie Murray admin@cimltd.co.uk Tel: 01795 509 103

CREDIT FACILITIES MANAGER Gwen Lee creditcontrol@cimltd.co.uk Tel: 01795 509 103

Grant Waters grant@cimltd.co.uk

SALES DIRECTOR Tom Woollin tom@cimltd.co.uk

CHIEF EXECUTIVE John Denning

MARKETING MANAGER Lucas Payne lucas@cimltd.co.uk

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INDUSTRY UPDATE

The Burnt Chef Project Launches Accredited Suicide Prevention Training Programme

lobally recognised not-for-profit, The Burnt Chef Project, has announced the launch of two accredited suicide prevention training programmes, SFA Lite and SFAUSI (Suicide First Aid through Understanding Suicide Interventions) in association with Suicide First Aid and MHFA England. Simultaneously, The Burnt Chef Project has also introduced a Global Critical Incident Support Service to support hospitality establishments that may have experienced a critical incident. These new additions are designed to complement the project’s already varied and specially adapted hospitality-specific training and support portfolio which is delivered on an international level through accredited internal trainers and with the help of external partners. These two new programmes can be delivered both virtually and in person, while for added confidence SFA

Lite is accredited by City & Guild Institute in the UK and SFAUSI is internationally accredited by City and Guild Institute in UK, Australia, U.A.E and India. The launch coincides with World Suicide Prevention Day, which occurs every year on September 10th. The day aims to focus attention on how we can create a world where fewer people die by suicide, reduce stigma, raise awareness and reinforce the message that suicides are preventable. The half day course, accredited by City & Guilds to workplaces, is £135 (+VAT) per person for 16 - 20 delegates and covers: introduction to suicide prevention, stigma and survivors of bereavement by suicide and the hidden toll, suicide thoughts and suicide behaviour, intention of behaviour versus outcome of behaviour and more. If you are interested in finding out more about the Suicide Prevention Training, visit www.theburntchefproject.com/training.

EDITION Hotels Announces Partnership With Acclaimed Restauranteur

DITION Hotels has partnered with one of the leading sustainable chefs in the world, acclaimed Australian restaurateur and multi-award-winning chef and author Josh Niland, to helm the signature restaurant at The Singapore EDITION. The ethically sourced seafood concept will be Niland’s first restaurant outside of Australia, an elegant home for what a sustainable, modern-age, seafood-focused steakhouse is today, with the edition of sensational meat and vegetable dishes. Having burst onto the food scene in 2016 with his revolutionary and now wildly popular approach to the way we cook, transport, age and store fish, Chef Niland has worked at some of Sydney’s greatest restaurants as well as at the UK’s legendary three Michelin starred The Fat Duck, before opening Saint Peter, his first restaurant in Sydney with his wife and business partner Julie Niland in 2016. The Fish Butchery, a retail market concept selling sustainable fish species, was later introduced in 2018. Charcoal Fish, a beachside takeaway concept offering restaurant-quality fast food, and a second Fish Butchery both followed in 2019. Earlier this year, the couple opened a second restaurant, Petermen, on Sydney’s Northern Shores. Niland is the author of awardwinning ‘The Whole Fish Cookbook’ and ‘Take One Fish,’ which also received worldwide acclaim. He has just

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released his third book, ‘Fish Butchery,’ in August 2023. With nods to stylish Old-World elegance and tradition, The Singapore EDITION’s signature restaurant will reflect Chef Niland’s globally recognised passion for seafood and focus on creating a circular economy within the restaurant and lobby bar to mitigate waste while heightening the guest experience. In his restless pursuit of excellence, his unique creations will feature the finest ingredients from world-class producers, growers and artisanal suppliers to present a menu of fish cut to order, including rib on the bone, crown roasts and cutlets.

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INDUSTRY UPDATE

Chef Joe Gould Joins Hand Picked Hotel’s Fawsley Hall Hotel & Spa

and Picked Hotels has announced Chef Joe Gould has joined the team at The Cedar Restaurant at Fawsley Hall Hotel & Spa as Head Chef from Glenapp Castle Hotel in Ayrshire. The hotel forms part of the Hand Picked Hotels portfolio of 21 privately owned, luxury country houses and coastal retreats across the UK and Channel Islands. Joe brings with him a wealth of knowledge, skills and experience from over 17 years of working in high end restaurants across the UK. Starting his career as a Commis Chef at Newick Park Country House Hotel, Joe has held positions across award-winning and acclaimed restaurants including 3 Rosette Bailiffscourt Hotel & Spa, Michelin-starred Coworth Park Hotel and Lainston House Hotel. What’s more, he has completed stages at Michelin star restaurants such as Restaurant Überfahrt, Munich, Midsummer house, Cambridge, and Dabbous, London, which hold three, two and one stars respectively. Achievements also include winning the Chaîne des Rôtisseurs UK Young Chef of the Year in 2015. He was also featured on the BBC’s Amazing Hotels, Life Beyond the Lobby, at Glenapp Castle this month. It is this depth of experience in high-end restaurants

which Hand Picked Hotels hopes will enable Joe to continue to elevate the food offering. Joe will be responsible for the development of seasonal menus for The Cedar Restaurant, a 2AA Rosette restaurant which offers diners an intimate and relaxing setting to enjoy classic dishes enhanced with a contemporary twist, drawing inspiration from the surrounding area and using locally sourced food. Joe Gould comments: “I am thrilled to have taken on the challenge of Head Chef at Fawsley Hall’s Cedar Restaurant. I have big ambitions and look forward to working with the team to elevate it to new culinary levels.” www.handpickedhotels.co.uk/fawsleyhall

Wyndham to Open Stylish New Hotel and Branded Residence in Georgia

yndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, today announced the signing of the colocated Wyndham Grand Batumi Gonio and Wyndham Grand Residences Batumi Gonio in Georgia’s stunning Black Sea coastline, which are both expected to open in 2026. Wyndham Grand Batumi Gonio will be set on a hill with stunning views of the Gonio-Kvariati coast and feature 300 modern guestrooms and suites and state-of-the-art leisure facilities, including a variety of restaurants and bars. The upper-upscale hotel will offer guests a spa with steam and dry saunas, a variety of treatments including wine therapy and phytotherapy, as well as indoor and outdoor pools, and a fitness centre. Wyndham Grand Residences Batumi Gonio is set to offer 755 apartments, suites and townhouses. Guests will have access to Wyndham Grand Batumi Gonio’s facilities, including all restaurants, bars and wellness areas. Wyndham Grand Residences Batumi Gonio will also be an ideal extended-stay accommodation for families, thanks to its children’s playgrounds and pools, which will be heated throughout winter. Dimitris Manikis, President for Europe Middle East

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Eurasia and Africa, Wyndham Hotels & Resorts, said: “Georgia is a world-renowned destination for its culture, history and nature. This new project represents a significant milestone in our continued growth plans for Georgia and Europe and will allow us to bring even more accommodation options to suit every type of traveller visiting this beautiful country.” Wyndham Grand Batumi Gonio and Wyndham Grand Residences Batumi Gonio will be operated by Aimbridge Hospitality, a leading third-party hotel management company with a portfolio of more than 1,550 branded and independent properties in 49 countries around the world. The co-located properties will be be developed by European Village LLC, a company specialised in the construction of real estate in Georgia.

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DESIGN

IMMERSIVE EXPERIENCES Hart Shoreditch’s London Design Festival Exhibition was a success! We share details on the display which was showcased in September.

art Shoreditch took the design world by storm as it unveiled an incredible show its immersive exhibition. After partnering with the incredibly talented East London-based artist and illustrator, James Daw, it was a highlight of the 21st edition of the London Design Festival 2023. Pushing the boundaries of design to new, mindbending heights, Hart Shoreditch was thrilled to take part in London Design Festival for the second year in a row, with the fantastic Shoreditch Design Triangle, amplifying the creative synergy. Visitors enjoyed an exciting journey that awakened all of the senses! After welcoming inquisitive minds to the whimsical wonderland of the Fundamentals of Caring Exhibition; the foundations of the interior design at Hart Shoreditch was shattered into tiny pieces, revealing an interactive adventure like no other. James, the mastermind behind it all, teamed up with the amazing 4D animator Lisa Sheehan and the talented

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photographer/art assistant Anna Rotar. Together, they brought a masterpiece to life! Upon the exhibition, the team had warned attendees to prepare to be enchanted by the scents of metal, wood, and leather, expertly crafted by Aromatise. They filled the stairwell play pit with a bespoke aroma that truly captures Hart Shoreditch’s heritage. To quench the thirst of the design-curious, Will Martin’s ceramic art pieces served water, inspired by Victorian bottles found in the area, which were a delight. With every exhibit, Hart proves that it has a heart and a genuine desire to connect with all who enter its playful domain. The team were grateful to be a part of an enchanting celebration which allowed guests to be a part of an awe-inspiring journey through Hart Shoreditch’s extraordinary design, which sparked a plethora of inspiration… For more, visit www.hartshoreditch.com

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SPA & WELLNESS

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SPA, WELLNESS & AMENITIES – GUEST COLUMN

UNLOCKING EXCELLENCE The training imperative for hotel success, as told by Founder of The Talk Skin Academy and KH Spa Consultancy, Katie Howell.

n the realm of hospitality, where exceptional experiences are the currency of success, spa and wellness offerings have taken centre stage for hotels. The growing emphasis on health-conscious living is unmistakable. However, what I’ve come to realise in my journey through the hospitality industry is that the true essence of spa and wellness excellence transcends opulent treatments—it pivots on the mastery of therapists. I’m Kate, the founder of The Talk Skin Academy and KH Spa Consultancy, and it has become my mission to reshape the mind-set of hotel owners and operators. My experience has unveiled a profound truth: the hallmark of spa and wellness success doesn’t solely reside in the quality of treatments but in the expertise of the therapists themselves. To truly excel in today’s fiercely competitive landscape, hotels must prioritise training and carefully choose providers who resonate with their unique ethos. In my view, training serves as the very foundation of excellence in spa and wellness services. It’s the crucible that equips therapists with the skills, knowledge, and passion necessary to not just perform treatments but to craft extraordinary experiences that leave guests transformed. In an era where guests are increasingly discerning, having a team of well-trained professionals can set a hotel apart as a haven of genuine connection and rejuvenation. Training’s importance becomes even more pronounced when considering the vital element of consistency. Guests expect a uniform standard of service, no matter which therapist they encounter. This is where comprehensive training programs come into play. They establish standardised protocols, guaranteeing a seamless and highquality guest experience. Consistency, in turn, lays the groundwork for building trust—the bedrock of guest loyalty and glowing reviews. Yet, training isn’t merely about honing technical skills; it plays an instrumental role in aligning spa and wellness services with a hotel’s ethos. This ethos encapsulates a hotel’s values, mission, and unique identity. For instance, a hotel that champions eco-friendly experiences should have therapists well-versed in sustainable practices.

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Through proper training, these values become ingrained in therapists, ensuring that every facet of the guest experience harmonises with the hotel’s ethos. Selecting the right training provider stands as a critical decision. Hotels should seek partners who offer not only comprehensive technical instruction but also understand the hotel’s specific ethos and aspirations. This alignment ensures that training programs are tailor-made to complement the hotel’s unique offerings and brand identity. In sum, from my vantage point, training is an indispensable component of a hotel’s spa and wellness services. It serves as the compass, guiding therapists to deliver not just treatments but transformative and authentic experiences. To thrive in the fiercely competitive spa and wellness landscape, hotels must invest wholeheartedly in training and forge partnerships with providers who share their vision. Through this steadfast commitment, hotels can etch indelible memories, elevate guest satisfaction, and emerge as trailblazers in the realm of spa and wellness hospitality.

SPA, WELLNESS & AMENITIES

THE JOURNEY OF WELLNESS In this extensive piece, we look at the evolution of spa and wellness in hotels and how we are seeing a rise in the ever-popular holistic approach to hospitality.

he development of spa and wellness amenities in luxury hotels has been significantly influenced by several key trends, reflecting the changing preferences and desires of discerning travellers. The origins of spa and wellness offerings in hotels can be traced back to ancient civilisations like the Romans and Greeks, who built bathhouses and thermal spas for relaxation and healing. In the 19th century, European “spa towns” became popular destinations, offering natural spring waters for therapeutic purposes. Tati Nurhayati, Spa Manager at InterContinental Maldives Maamunagau Resort, explained how hotels in these spa towns started incorporating spa facilities to cater to guests seeking health benefits and relaxation. Noting that the concept of spa and wellness in hotels has massively evolved over the years, Tati said: “Spa and wellness offerings in

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hotels have evolved from simple therapeutic treatments to comprehensive, personalised, and holistic experiences that cater to guests’ overall wellbeing. The integration of luxury, technology, sustainability, and cultural elements has transformed the way hotels approach wellness in the modern era.” Tati explained how in the past, spa services were considered a luxury, but today, they are increasingly viewed as essential for relaxation and stress relief: “There’s a growing awareness of the importance of holistic wellbeing, leading to increased demand for comprehensive wellness experiences.” Along with wellness showing a huge spike in demand, technology within hotels is something which is becomingly vastly ‘expected’ by guests. The two go hand-in-hand within the hospitality space, acting as a key indication to guests, confirming that the hotel they are visiting is

SPA, WELLNESS & AMENITIES

“We have seen the desire and demand for data and real-time feedback.” keeping up with industry tendencies in order to offer the most seamless experience possible. Tati agrees that technology has played a pivotal role in the evolution of spa and wellness offerings in hotels as he commented: “Guests now expect seamless online booking systems, mobile apps for scheduling treatments, and in-room tech amenities like fitness equipment or virtual classes.” She believes it is wearable devices and health apps which have empowered guests to track their wellness progress and contributed to this demand. Director of Wellbeing at Pan Pacific London, Robbie Leung, agreed that technology has played a crucial role in the development of spa and wellness offerings: “We have seen the desire and demand for data and real-time feedback in both spa treatments and physical experiences, so we are constantly searching for new technology to accommodate these desires.” Robbie believes that another area where he expects to see hospitality having a key role in the coming years, is helping guests with the natural aging process: “Through a combination of technology and traditional wellness practices. Infrared sauna, IV therapy, and the use of technologically advanced devices in facial and body care will become mainstream in hotel spas.” Describing the shift from basic spa facilities to comprehensive wellness programs in hotels, Tati said: “It represents a transformative evolution in the hospitality industry, driven by changing guest preferences and a heightened focus on holistic well-being. “In the past, hotels primarily offered basic spa facilities,

which typically included a few treatment rooms, a sauna, and a Jacuzzi. These facilities were primarily centred around therapeutic treatments, such as massages and facials, providing guests with a brief escape from their daily routines. While relaxing, these spas often lacked a broader approach to overall wellness. Today, hotels have recognised the demand for a more comprehensive approach to wellness and have expanded their offerings accordingly. Comprehensive wellness programs encompass various facets of wellbeing, including physical fitness, mental health, nutrition, and mindfulness.” This shift towards comprehensive wellness programs reflects the understanding that wellness is not just about relaxation but also about achieving and maintaining a balanced and healthy lifestyle. “Hotels should now aim to provide guests with a holistic experience that rejuvenates the body, mind, and spirit, making their stay not just a getaway but a transformative wellness journey,” added Tati. This trend aligns with the growing emphasis on self-care and wellbeing in today’s fast-paced world. Diane Nettleton, Founder of GAIA Skincare, told us how it wasn’t until the millennium which saw a revival in spas as the country experienced an economic book and indulgent treatments went hand in hand with the luxury lifestyle. In the early 2000’s hotels started to introduce treatments such as massage and facials generally in a spare bedroom or basement area, which has then expanded to a spa with wet facilities and treatment rooms. “Hotel spas now offer more than wet facilities and www.thehotelmagazine.co.uk

SPA, WELLNESS & AMENITIES

“Guests are seeking additional moments of wellness during their stay.” treatments but also relaxation areas, spa gardens, fitness facilities and healthy food options,” added Diane. When GAIA Skincare opened their first spa in 2007, it was an extension of the hospitality they already offered. Diane explained how the spa brought a feel-good factor to the hotel it was situated in, also connecting to local people who joined as members. Diane believes a hotel spa should be about how you make your guests feel, rather than what is done to them and this progresses from the products and brands you choose to partner with. A reputable brand should offer great products with high quality ingredients, interesting and bespoke treatments and the training should be exceptional. Diane said: “Treatments should have a beginning (informative consultation) excellent execution and a conclusion finishing with advice and recommendations. Above all, your brand should give exceptional support to all areas of your business including marketing. “A brand that understands spa and hospitality and its operational challenges will give you that support and understand how to drive guests from your hotel into your spa, as well as brining in day spa guests.” As wellness now goes further than a massage, Diane interestingly spoke on a key trend that is currently shaping the development of spa and wellness in luxury hotels which is the demand for menopause retreats. With the menopause often being a taboo subject, introducing these niche offerings to your venue is a key way to stand out

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from the crowd and gain recognition. “Yoga breaks have been popular for a while now with more people exploring retreats with a purpose, such as workplace wellness, preventative breaks and sleep retreats. Mental wellbeing is such a positive talking point too and hotels can support this with bespoke packages focusing on self-care, meditation, nutrition and exercise. “Another trend is wellness architecture in the form of rooms designed specifically for guests’ wellbeing,” Diane finished. At Daniel Thwaites, the team have found that spa and wellness in hotels has evolved significantly over recent years. Spa Director at Daniel Thwaites, Gemma Barratt, feels that this is reflective of the changing consumer preferences and the general growing awareness of the importance of wellbeing in our everyday lives, not just when we check into a spa. Gemma revealed how she and the team have found lots of their guests are searching for a moment of calm, whether it’s with a shorter 25-minute treatment they can fit into their busy schedule, or easy access to a gym or exercise class when they visit. “Guests are seeking additional moments of wellness during their stay, which is why from October we’re launching the Bath Butler service, where guests can order spa inspired wellbeing treats from TEMPLESPA delivered directly to their rooms (with a glass of bubbles if they wish!), meaning they can transform their evening bathing

SPA, WELLNESS & AMENITIES

experience into a spa-like moment of calm in the comfort of their hotel room,” Gemma explained. The development of spa and wellness amenities in hotels has been shaped by several key trends that prioritise guest wellbeing and overall experience. It’s relaxation spaces and quality products which Gemma believes has been some of the most influential trends: “Hotels are recognising the importance of creating dedicated relaxation spaces within their spa and wellness areas. These spaces are designed to provide guests with a tranquil environment where they can unwind before or after treatments. Comfortable lounges, serene gardens, and quiet zones are examples of relaxation spaces that allow guests to fully immerse themselves in a state of relaxation. “The quality of products used in spa treatments and wellness services have become a critical factor. Guests are increasingly discerning about the products being used during their treatments and it is important to source highquality (often with a natural or organic offering available as well) products that align with the wellness goals and preferences of your guests. We’re really happy with our offering of TEMPLESPA for body treatments and Caudalie for facial treatments - these products not only enhance the effectiveness of treatments, but when chosen carefully, can also contribute to a more environmentally friendly experience.” Partnerships with wellness experts and brands play a crucial role in enhancing hotel spa offerings. These collaborations can significantly elevate the quality and appeal of spa services and contribute to a more comprehensive and holistic wellness experience for guests. Gemma said: “I believe that connection is key – allowing the experts and brands to utilise their skills within your business is essential. Therefore, having a relationship built on trust and respect is vital, you need to believe in their offering and feel like it fits with the ethos of both the spa and the hotel. This builds a really authentic partnership that your guests will understand and ultimately benefit

“In 2024 and beyond, we anticipate a significant shift towards social wellbeing.” from.” As a hotel spa, sustainability and eco-friendly practices are key factors for the spa and wellness services at South Lodge Hotel & Spa. Spa Operations Manager at South Lodge Hotel & Spa, Ian Mackie, explained: “We look at them as a fulfilling journey that we are on, not purely as a destination and we are looking at and working on exciting new projects across our spa and wellness program that support our ethos.” The planting of their vineyard at South Lodge is one way of connecting it to the spa. In conjunction with one of the venue’s spa partners, Pelegrims, the team have introduced new shower amenities and a range of spa products for their wellness treatments with a retail line which contains young vine leaf extract from the vineyard on the estate. Keeping up with the changing landscape of wellness, at Clermont Hotel Group, the facilities ensure that guests www.thehotelmagazine.co.uk

SPA, WELLNESS & AMENITIES

“Hotels will become hubs for both travellers and the local community.” have everything they need to create their own personalised night’s sleep as this is a key factor in promoting mental wellbeing in guests. Aline Peters, Marketing Manager at Clermont Hotel Group, explained how blackout blinds, earplugs, and eye masks are available on request, and the rooms are fully equipped with a kettle and selection of herbal teas to help guests unwind. Aline also notices how customer demand for wellness services in hotels has evolved over the years, driven by changing consumer preferences, lifestyles, and global trends. Aline said: “In recent years, there has been a growing awareness of the importance of health and wellness, with guests more conscious of their wellbeing and choosing to seek out hotels that offer wellness services and amenities as a way to relax, rejuvenate, and maintain a healthy lifestyle. “Guests now expect a more holistic approach to wellbeing during their stay, meaning it is crucial for hotels to adapt and provide a wide range of wellness-focused amenities to cater to these evolving preferences.” It was the pandemic which led to a surge in demand for physical distancing and heightened health awareness among guests, meaning that guests sought alternatives to in-person wellness activities and fitness classes. As stress and anxiety levels rose during the pandemic, this led to many individuals prioritising their wellness routines, and this trend has continued into today. Guests are now

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seeking a seamless wellness experience, expecting hotels to offer new options, aside from in-person wellness sessions or a gym facility, to maintain their wellbeing during their stay. At The Clermont Victoria and Charing Cross, FLY LDN sessions are offered for guests. With on-demand ‘Wellness Workout’ content available including a Release Trilogy and Release for Sleep session, both helping guests to decompress and unwind after a busy day, as well as an Upper and Lower Body Workout, a low-impact strength and conditioning class. With a full timetable of these classes available, guests can access these through the TV in their room, allowing the option to continue their wellness routine during their stay at a time that works best for them. Aline explained: “By incorporating alternative health and wellbeing options into a guest’s stay, hoteliers can demonstrate to guests that their wellness is a priority and encourage repeat visits.” Emlyn Brown, Senior Global Vice President of Wellbeing at ACCOR explained the evolution of wellbeing in hotels as “Both rapid and transformative.” Emlyn sees how it has transcended traditional spa and treatment offerings and is seamlessly integrated into every aspect of a guest’s journey driven by consumer demand and behaviour changes. “What you are seeing now is that wellbeing is at the forefront of decision-making when considering or

SPA, WELLNESS & AMENITIES

planning a trip. Therefore, the ability for hotels to deliver an authentic and highly considered wellness offering for their guests – particularly at the luxury level – is vital,” said Emlyn. At ACCOR they understand that wellness now drives the aspiration of why a guest chooses a certain resort destination or a location; it creates the click-through and the firm decision-making. “Once the guest arrives, they now expect a highly discerning series of wellness experiences – not just in the spa or standard fitness area as was the case a decade ago – but a journey of morning meditation, movement opportunities, walking tours, nutritional food, and beverage. “At ACCOR, we have adopted a holistic approach that extends from high-quality air filtration and noise control systems to innovative programs like pillow selection, circadian lighting, in-room fitness, and guided meditation.” The aim at ACCOR is to connect the concept of wellbeing with all aspects of the hotel experience, leaving guests feeling better when they leave than when they arrived. Speaking on the role of partnerships with wellness experts and reputable brands in a hotel’s spa, Emlyn agrees that these are advantageous, explaining how they “increase visibility for the hotel through partner channels and boost spa and fitness occupancy levels.” However, these partnerships require careful consideration to ensure alignment with the brand and hotel vision.

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“Our collaboration with GUERLAIN at Raffles London at The OWO exemplifies a shared vision for creating a worldclass spa destination, benefitting residents, members, and hotel guests. This is combined with the fitness provision.” Looking ahead, Emlyn believes the hospitality industry will continue to adapt to changing guest preferences: “In 2024 and beyond, we anticipate a significant shift towards social wellbeing, with guests seeking community-oriented wellness experiences.” Pan Pacific London’s Robbie expects to see hotel groups invest more into their leisure facilities as well as bringing in experts to expand their offering and concept creation over the next 12 months. “In addition, technology will continue to grow to provide guests with real-time feedback, data and reports the guests desire. “Hotels will become hubs for both travellers and the local community, and an example of this is the resurgence in social bathing experiences, sauna and ‘Aufguss’ culture and shared Banya experiences. Spa used to be about ‘Me’ and now it’s much more about ‘We’.” In summary, the future of spa and wellness offerings in hotels looks exciting and dynamic. The industry will continue to adapt to changing guest expectations, incorporating technology, sustainability, and holistic wellbeing into the guest experience. As wellness becomes an integral part of travel, hotels will play a crucial role in providing guests with transformative, rejuvenating, and personalised wellness journeys.

The Perfect Spa Partner Trailblazers in scientific innovation, ELEMIS is leading the market in pro-skincare. Powered by active natural ingredients, powerful collagenenhancing technology and divine textures, we achieve real results backed by clinical and consumer trials. Dedicated as ever to reducing our impact on the planet, we are proud to announce that we are a certified B Corp as of 2023.

Did we mention that we outperform other professional brands 2 to 1? Our average 30% retail conversion after treatment is mirrored by only 10% in other competitors – and we haven’t even mentioned our treatment margins… Discover ELEMIS today. Contact our Spa Team at newbusiness@elemis.com

We partner with leading spas around the world and were honoured to be named ‘World’s Best Spa Brand’ in the World Spa Awards 2022.

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SPA, WELLNESS & AMENITIES - VENUE PROFILE

GRAND RESORT BAD RAGAZ Marketing itself as ‘the true source of health and vitality since 1242’, we spoke with Grand Resort Bad Ragaz’s General Manager, Milos Colovic, to learn about the venue’s exceptional wellness and culinary offerings, which work in line with this label, and how they aim to continue to grow alongside the demand for wellness.

Grand Resort Bad Ragaz consists of the two fivestar hotels, Grand Hotel Quellenhof & Spa Suites, Grand Hotel Hof Ragaz, as well as the boutique hotel Palais Bad Ragaz. How do you ensure that each property boasts the same distinctive ethos which is integral to the Grand Resort brand? We consider ourselves as one hotel with four distinct buildings that have historically been separate hotels. Everything is interconnected and all guests who check in at the central reception enjoy the Grand Resort spirit. There is equal access to the spa areas and restaurants, no matter what part of the resort one opts for. The main difference is in the interior design styles, which is owed to the different histories. At Quellenhof, the original Grand Hotel established in 1869, we celebrate our modern interpretation of a traditional grand hotel with all its glitz and glamour. At the Spa Suites, privacy is key. Each loft and suite has its own steam bath and/or sauna if guests do not wish to

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visit the hotel spa or the public spa. In addition, they have direct access to the thermal water from the tap. They are the perfect place to stay for the guests who visit us and follow a health program. The Hof Ragaz was originally built in 1840 and was purchased by our Founder, Bernhard Simon, when Quellenhof was built. Its traditional layout and the stunning views of the mountains and vineyards or facing the Tamina valley are a real unique selling point. In addition, with its recent refurbishment, it is now the most modern-looking part of the hotel with urban elements, natural materials (wood, leather, stone) and a thermal water-inspired colour pallet. The Palais is our historic gem. Protected by the National Trust, the rooms still represent the style from 1774, the year the building was built. We try to connect the history of the buildings with a contemporary storytelling. We are lucky enough that all the rooms and suites have stunning views and premium

SPA, WELLNESS & AMENITIES - VENUE PROFILE

quality. Therefore, the different buildings are a means to ensure more personalised and memorable stays.

Wellness, medical and gastronomy are the three key factors endorsed heavily at the resort. Can you tell us about how these go hand-in-hand and how you market these effectively? All of these: wellness, medical and high gastronomy put guests in the centre. Conscious living, conscious enjoyment, quality products, craftsmanship, as well as a sense of Swiss, are key in all. Whether someone treats themselves in the spa or enjoys a multi-course dinner in one of our Michelinstarred restaurants, we understand that guests want to feel our DNA and enjoy an experience that is a contrast to everyday life. With our spa offering and on-site dining, there is something for everyone, no matter the taste.

The thermal spa is at the heart of the venue’s wellness offering, can you tell us about its history and how it elevates a guest’s experience? Our 36.5°C warm thermal water is the reason why the Grand Resort Bad Ragaz exists. It is the centre of everything we offer. Guests drink it, bathe in it and enjoy it in our amenities such as our face cream, shampoo, soap, and body lotion. Furthermore, it inspires our treatments and interior design. The thermal water was first discovered in 1242, and the

bathing tradition slowly evolved over the centuries. The thermal not only elevates the guest experience, it is at its heart.

As the demand for wellness amongst consumers continues to soar, how does Grand Resort Bad Ragaz ensure its spa and wellness amenities stand out from others on the market? While the healing properties of the thermal water are, of course, key, we believe it is the combination of our destination embedded in the Alps with the spirit and the skills of our staff. Bad Ragaz is beautifully located and surrounded by nature. Our staff draw inspiration from the surroundings and we continuously invest in their talents as well as the infrastructure.

Positioned already as a market-leading venue, what’s next for Grand Resort Bad Ragaz to ensure it continues to raise the bar?

We aim to remain as leaders in our field; however, we still want to go our own way, continuing to offer something different to what’s already on the market. The combination of expertise in the field of medicine, wellness, gastronomy and hospitality is unique, and there are exciting projects planned keeping each of these in mind, that will enhance the guest experience even further.

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SPA, WELLNESS & AMENITIES - VENUE PROFILE

GROWING WITH WELLNESS Since reopening in 2010, Ellenborough Park has become one of the best-loved places to stay. After already positioning itself as a leader in spa and wellness, the venue has recently introduced a new wellness-focused retreat to elevate its offerings. In this exclusive interview with Kirsty C, Spa Manager, we find out how the Ellenborough Park is navigating the demand for wellness.

Tell us about when Ellenborough Park opened and when the spa was established.

Ellenborough Park Hotel has been on a long journey to become one of Cotswolds’ best-loved spots. With evidence of early settlements dating back to 2000BC, the great hall was the beginning of this beautiful manor house. Our spa has been open at Ellenborough Park for over 10 years and has consistently been a favourite element at the hotel amongst guests.

The venue has recently launched a luxury Spa Garden Retreat, can you tell us what this entails?

Our Spa Garden Retreat launched in summer this year, providing a secluded and exclusive area which is perfect for

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all seasons. Featuring a hot tub encased in a Pergolux glass pergola and slatted roof, a sauna cabin and ample relaxation areas including reclining loungers, and a dining area. The space also features a unique Taittinger yacht box which we feel is a rare, and stylish way to serve fizz! Only five exist in the world, with ours being the only one situated on dry land. Guest can enjoy a scenic route to the retreat through a nature-rich pergola pathway, immersing all the senses.

Where did the idea for this new concept come from and how does it work in line with the growing demand for wellness-focused packages for consumers?

Our spa is a cosy and intimate area, but we wanted to create a space which extended upon this and allowed for more

SPA, WELLNESS & AMENITIES - VENUE PROFILE

“Only five exist in the world, with ours being the only one situated on dry land.” exclusive and unique experiences. It offers the perfect space to unwind with nature whilst still having a luxury spa feel, going further than a ‘generic’ spa day.

Have you adopted any unique marketing strategies in order for the packages to really take off?

We have made sure that our marketing strategies reflect the demand for this type of addition to our hotel. Local guests, loyal customers and upcoming guests have all been targeted to encourage visits. The strategies are not so much unique, but more tailored and focused as a spotlight for our spa.

How do you plan to continue to stay at the forefront of consumer’s minds as the demand for wellness continues to grow, what’s next? We will continue to add and enhance our spa as required by always responding to trends, demands and feedback from our guests. We are also working behind the scenes to ensure the whole experience is enjoyable and promoting wellness, from the treatments, to the products we use and our on-site facilities. @ellenboroughpk

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HIGH END, HIGH ENERGY In an exclusive interview with Ryan Elkerton, Hotel Manager at INNSiDE Manchester, we discuss the opportunity to offer premium wellness and elevate the guest experience with Peloton’s in-room fitness equipment.

Please explain the Wellness Room concept and the inspiration behind it.

INNSiDE by Meliá always seeks to offer guests unique experiences designed to enrich their stay. We take a holistic approach when it comes to creating activations ensuring we connect guests to the city’s cultural heritage, emerging talent and the latest wellness trends. Whilst for many guests a hotel stay is a chance to explore a new destination, it is also a chance to escape the ordinary, indulge in luxuries and try something new. Peloton have taken the world by storm, offering a truly unique fitness experience encouraging people to be the best version of themselves anytime and anywhere. We were inspired by Peloton’s approach to fitness anytime, anywhere and wanted to offer guests the opportunity to experience the platform. We already encourage visitors to find escapism in their hotel room

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with added luxuries and yoga mats. Peloton is an added experience which enhances this offering and ethos. We hope guests will be inspired to dedicate time to wellness, not just when at home but when away also.

Why did you choose Peloton for this new addition to your venue’s rooms?

Peloton are true pioneers when it comes to at home and on-the-go wellness. The brand has created an incredible community where fitness and wellness is available anytime. We always want to ensure we offer guests the best experience and partnering with such a sophisticated and progressive brand such as Peloton does this.

How does Peloton work in line with your hotel’s brand and ethos? Our ethos at INNSiDE by Meliá is #StayCurious. Whether

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that is connecting to a local artist, discovering new local musicians or tapping into the latest wellness trend, we want our guests to discover something new with us. We have always encouraged guests to make time for mind and body with wellness. INNSiDE Manchester is home to Escape Spa which offers a number of bespoke treatments, our rooms also offer yoga mats for those who want to maintain their regular fitness regime or feel inspired to try something new.

What do you aim to get out of this new initiative?

Our collaboration with Peloton is an excellent opportunity for INNSiDE by Meliá and INNSiDE Manchester to be seen as industry leader when it comes to enriching the guest experience. We strive to offer accommodation with unique lifestyle experiences. I think this collaboration really demonstrates our commitment to this. Aligning with such a high-end wellness provider delivers the best of the best to guests.

What is the target audience for the new Wellness Rooms and what kind of strategy will you use to market this successfully? We want this to be an activation which attracts fitness fanatics to INNSiDE Manchester, seeing the hotel as the

perfect stay choice to maintain fitness programmes and feel at home. However, we also want this collaboration to inspire guests to try something new. They may be trying to get fit but are unsure on what will work for them, they may be considering buying their own Peloton or fitness may be a completely new venture for them. We hope by offering Peloton experiences in the comfort of our hotel rooms, we can provide a safe space for those looking to try something different. We are really excited to show off our new rooms. We want for people to see this as an opportunity to be a better version of themselves. We will connect with top lifestyle journalists and invite them to review the space first hand and share their authentic experience with their readers. We will also be inviting wellness influencers to stay and try out the new rooms to share with their engaged conscious audience. Travellers want physical and mental wellness to continue their at-home routines when they travel. Hotels must seek out seamless omni-location experiences to meet this expectation. Peloton offers hoteliers an entirely unique opportunity to meet all these shifting guest demands, and create a full holistic wellness and fitness experience, without making any physical changes to a property. www.onepeloton.co.uk www.thehotelmagazine.co.uk

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IT’S SNOW GOOD In an exclusive editorial piece from TechnoAlpin Indoor, we learn about the benefits of indoor snow solutions to create an accessible cool-down process to elevate your spa’s holistic approach.

n the realm of wellness, the sauna experience is synonymous with relaxation, detoxification, and rejuvenation. An age-old tradition, saunas have long been accompanied by the practice of cooling down. However, traditional cooling methods, such as coldwater immersion, might not suit everyone, especially those with chronic illnesses and pain sensitive people. Through the use of snow, a much more gentle and holistic cool-down is introduced, making it an inclusive method to rebalance the body after a sauna session. With TechnoAlpin indoor snow solutions, the SNOWROOM and SNOWSKY, the cool-down process becomes accessible to all, offering holistic benefits to everyone, regardless of age, physical fitness and cold-sensitivity.

Cooling Relief

The Snowroom is particularly therapeutic for individuals with chronic pain or conditions like inflammatory rheumatic diseases, osteoarthritis, fibromyalgia, circulatory, and sleep

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disorders. Its controlled cooling effect reduces inflammation and eases discomfort. Overall, snow provides a holistic approach to managing pain and improving wellbeing. “I have had rheumatism for several years and was advised that extreme cold, down to -100°C would provide relief. I can say that the few minutes I enjoyed in the Snowroom at only -10°C had a very positive effect, especially during my second and third visit.”- response from a 49 year old woman participant in the study of the Snowroom by Dr. Christian Thuile.

Holistic and Gentle Cooling

After indulging in the soothing heat of a sauna, the cooling process is essential to restore the body’s equilibrium. Cold therapy has long been hailed for its array of health benefits, from reducing inflammation to improving circulation. However, its adoption can be deterred by the discomfort associated with extreme temperature changes. The gentle nature of snow cooling addresses this concern,

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“Overall, snow provides a holistic approach to managing pain and improving wellbeing.” making cold therapy more appealing to a diverse audience. The rejuvenating sensation of a snow-filled room offers a cooling effect on the respiratory tract and invigorates the skin, promoting an overall sense of refreshment. This gentle cooling process prevents the shock often associated with abrupt temperature changes, making it a safe and comfortable option for everyone, including individuals with heart or health issues and preventing dizziness. The snow’s mild cooling effect, combined with a significant temperature difference of 110 °C between the sauna and the Snowroom, allows those with sensitive systems to partake in a healthy cool-down without the risk of shock. This inclusivity empowers a wider range of individuals to engage in the restorative benefits of postsauna cooling, promoting overall wellbeing and relaxation.

Easy Access and Diverse Needs

From a building perspective the SNOWROOM’s accessibility has been meticulously crafted into every detail. The

thoughtfully designed doors ensure easy entry for individuals using wheelchairs, while the minimum dimensions provide a spacious environment for all to enjoy. But inclusivity goes beyond physical access – it’s also about catering to diverse needs. The SNOWROOM’s snow and cold temperatures have been purposefully curated for individuals with allergies in mind. This way everyone, regardless of sensitivities, is able to enjoy the beneficial effects of cold.

Breaking Cultural Barriers

One of the most remarkable aspects of snow as a cooling agent is its universal appeal, the sight and feel of snow elicit wonder and fascination. Snow’s inclusivity and accessibility invites everyone to explore the advantages of cold therapy without fear or apprehension.

www.indoor.technoalpin.com. www.thehotelmagazine.co.uk

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FIND YOUR PERFECT MATCH An authority on luxury guest cosmetics, VANITY GROUP’s House of Beauty is home to a designer playground of over 40 brands, each with their own je ne sais quoi. Ready to find your hotel’s perfect match? Let’s discover together. Urban Apothecary London

For proudly British locations with an unconventional, contemporary twist. Properties seeking olfactory opulence are catered for with the newly launched Urban Apothecary hotel amenities collection. Rich in poised, refined elegance with a naturally luxurious twist, the perfect accompaniment to any luxurious bathroom vanity. Priding itself on creating aromas that encapsulate life’s moments and travel experiences, hoteliers have the opportunity to share these fragrances with guests, opening up the scents to being a part of future memory making.

Jo Loves by Jo Malone CBE

For five star opulence with no luxury spared. One of the hotel industry’s most in demand collections, Jo Loves by Jo Malone CBE is available By Invitation Only to hotels that embody elegance, creativity, and a lavish overnight experience. For properties that pride themselves on creating beautiful, unexpected moments, the four prestigious Jo Loves hotel collections invite guests to create their own treasured scent stories.

Carner Barcelona

For contemporary hotels that encapsulate a lifestyle full of vitality and freshness. From energetic summer nights inspired by Ibiza, to the calming cool gentle breeze of the Mediterranean, Carner Barcelona’s fresh scents embody a special kind of property with a modern yet funky eccentricity. Connecting with the free-spirited traveller, Carner Barcelona uses aromatic experiences of Mediterranean culture with tantalising scents that will have guests lathering and moisturising to the beat of a Spanish drum.

TEMPLESPA

For historic, legacy driven hotels with a promise of rest and relaxation.

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Iconic, heritage properties deserve to have an equally as celebrated brand lining the bathroom for their guests to enjoy. TEMPLESPA, a brand created by the desire to combine travel and wellness, is the perfect pairing for these esteemed getaways. The cleansing, deeply divine formulations of the hotel collection is quintessential, traditional British luxury with modern skincare science. Each lovingly created product designed to optimise skin and soul health with every lather.

IIUVO

For quirky, boutique stays that aren’t afraid to stand out. For the artistically led, musically inclined properties who are a safe space for guests to authentically express themselves, IIUVO is the ultimate alignment. A Londonbased fragrance house who put emphasis on exploring evocative nuances of scent through visuals and sound, IIUVO take guests on a sensory experience that can only be described as exceptionally bohemian. Boasting brand collaborations with the likes of Madonna, IIUVO moves in influential circles.

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Atkinsons London 1799

For luxuriously aristocratic hotels, with fine reputations. It’s essential for properties with an esteemed, historic reputation to align with a designer amenity brand partner who mirrors their unwavering commitment to tradition. Founded on the glittering cosmopolitan streets of London, Atkinsons London 1799 is a contemporary interpretation of a rich history of fragrance and scents. Worn by former Monarchs and historians, Atkinsons has captivated British sensibilities since 1799. Hoteliers looking to seduce guests with aromas of affluence, look no further than Atkinsons timeless range of guest cosmetics.

KARL LAGERFELD

For hospitality visionaries, with a contemporary, forwardlooking spirit. The house of KARL LAGERFELD shares the iconic vision and design aesthetic of its founder, Karl Lagerfeld, fusing seamlessly with hotels who embody a Parisian, rock-chic attitude and cutting edge approach to style. Available By Invitation Only to ultra luxury hoteliers, KARL LAGERFELD hotel amenities signify a new era of inroom experiences.

INK & WATER

For socially conscious hoteliers. Guests now proactively seek accommodation with a philanthropic twist, wanting to lessen their impact on the planet and its inhabitants while travelling. For hoteliers looking to give back to local communities INK & WATER’s mission is to spread its values of community and togetherness more widely, promoting personal care that goes beyond self-care. INK & WATER connects the dots between self-care and community care, donating 5% of proceeds to StreetSmart, an organisation that seeks to prevent homelessness in Australia. Each iconic VANITY GROUP Hotel Collection boasts ecofriendly certification including being both PETA Certified and Vegan Trademarked by The Vegan Society. Additionally, VANITY GROUP incorporates sustainable packaging, including OceanBound Material and Post Consumer Recycled. Contact VANITY GROUP’s House of Beauty and allow us to find your hotel’s forever by contacting 07771 883458 emailing info@vanitygroup.com or visiting www.vanitygroup.com www.thehotelmagazine.co.uk

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MAKING WAVES IN THE INDUSTRY Founded in 2002 by South African chemist Trevor Steyn, Esse Skincare has pioneered a range of products based around the skin microbiome. In this exclusive piece, we find out more about Esse, the first company in the world to launch a live probiotic skincare product, followed by the first professional live probiotic facial treatment.

sse is at the forefront of microbiome skincare research, and hold firm to the belief that a balanced skin microbiome is essential for healthy skin. Esse’s products are formulated first and foremost to support and nurture the skin’s microbiome. Furthermore, Esse is one of the few skincare brands that use live probiotics in their skincare products. These beneficial bacteria help restore and maintain a healthy skin microbiome. One of Esse’s most innovative treatment offerings is the live Probiotic Ampoule, a key part of their professional range. This ampoule is revolutionary when it comes to live probiotic products for skincare professionals. It contains 5 billion live cfu/ml, making it ideal for ageing skin, as well as skins with microbial imbalances. Further benefits of using this product during a spa treatment include reduction of the rate of collagen and elastin degradation, as well as

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supressing sub-clinical inflammation, something commonly associated with premature ageing. The Esse Professional Range is reserved exclusively for highly trained skincare professionals. This professional range is not available to the general public as it has been purposefully designed for those with specialised knowledge - and qualifications – in the field of skincare. Esse is certified organic by EcoCert to COSMOS standards. This means that all their products are free of harmful chemicals and are produced using sustainable and environmentally friendly practices. Esse is deeply committed to sustainability. They source wild-harvested ingredients, engage in fair trade practices, and use biodegradable packaging to minimize their environmental impact. Esse stockists include a range of experienced skincare professionals from all over the world. One of these experts

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includes a holistic therapist, Roxair. She studied and lived in Canada for a number of years, after which she returned home to Zimbabwe to see the culmination of almost two decades in the industry come to life in the opening of her own spa. Roxair credits Esse with enabling her to offer her clients first-class, impactful skin procedures. “My journey started holistically working with organic skincare in Canada. Moving home to Zimbabwe, I ended up working in a medi-spa and seemed to bounce between the two countries – and extremes – for most of my career. When I opened my spa, I knew that I wanted to blend these two worlds harmoniously. That’s when I found Esse, and my dream became a reality: being able to provide my clients with quality, ethically sourced products made in Africa,” Roxair said. Supplying exclusive spas with their professional range is another step Esse has taken into the global market. The Mount Nelson’s Librisa Spa in Cape Town, the Radisson Blu’s Amani Spa at the Waterfront, and the Spa Mont Blanc in the Four Seasons Hotel des Bergues in Switzerland are just a few examples of spas around the world that Esse has partnered with. The Librisa Spa is a tranquil retreat where elegance meets world-class standards in spa design. With multiple spacious treatment rooms, steam baths and a plunge pool, Librisa only uses natural products, such as the Esse

Professional Range, in their treatments. Set against a beautiful backdrop of Table Mountain lies the Amani Spa and Wellness. Here, one can experience a range of bespoke, results-driven spa treatments. With 11 treatment rooms, as well as a unique therapeutic salt room, Amani offers tailor-made spa packages for every occasion. Both these Cape Town spas have incorporated Esse products into their offerings in order to elevate guest experiences where clients can enjoy the highest calibre of South African skincare products, with the assurance that they are both vegan and organic. The Spa Mont Blanc boasts 30,000 square feet within a glass-enclosed rooftop space and is spread out over the top 3 floors of the Hotel des Bergues, with panoramic views of Geneva and the surrounding mountains. One of the luxurious treatments available at this spa is the Signature Esse Experience Facial, which includes the use of live probiotics and specialised massage protocols to elevate the skin. Guests can choose from an anti-inflammatory or lifting massage designed to enhance results and promote relaxation. Esse products are available for purchase from the Spa boutique, allowing guests to maintain a post-facial glow and build on their results at home. Visit www.esseskincare.co.uk to find out about becoming an Esse stockist.

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SHARING VALUES In an exclusive interview with Alex Burnett, Spa Director at Laceby Manor, we learn about the importance of finding a brand that aligns with your ethos and how their partnership with VOYA has elevated the overall spa experience they offer to guests.

What made VOYA stand out to you amongst other brands on the market?

In developing the concept for the Spa at Laceby Manor, we were highly conscious of the industry’s environmental reputation, and chose to work only with businesses who support and share our values. In designing a retreat for sustainable wellness, our ecological impact was a major focus throughout the design and construction phases, from supporting the local landscape and preserving natural wildlife habitats, to harvesting rainwater, utilising boreholes for natural water supply and installing an 80% efficient heat recovery and air management system. VOYA stood out as a highly ethical and sustainable brand, leading the way with their treatments and retail products. We were confident that they would meet our drive to continually strive to create the best guest experience possible without compromising on our commitment to nature.

How does VOYA’s ethos align with yours and what benefits does this present to your spa?

VOYA’s ethos of A Better Way and placing wellbeing at the heart of everything they do is completely in alignment with the Spa at Laceby Manor. This means that everything they deliver, from retail products and packaging to spa

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treatments, is a perfect fit for our ethos and our guests’ expectations.

How did the VOYA team help develop your knowledge and training?

As a brand new spa, which has only been open for a year, VOYA has been an excellent partner in helping to develop our in-spa training and practices. They have been readily available, supportive and insightful throughout. They have listened to our needs, appreciated our individual positioning and worked with us to ensure that everything VOYA at the Spa at Laceby Manor has been delivered as part of a truly connected partnership.

Have you received positive feedback since becoming a VOYA spa?

The feedback that we have received from guests, media and industry insiders have been overwhelmingly positive since the VOYA spa launch. We have increased our VOYA treatments and retail over the course of our first year to meet growing demand. The Spa at Laceby Manor limited edition spa days has been particularly successful and VOYA have been excellent in working with us to deliver fresh, seasonal offerings to keep these relevant and in-demand. www.voya.ie/

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MORE THAN A FRAGRANCE For more than 50 years, Molton Brown has been providing luxury fragrances imbued with a conscious care for the world. In this exclusive interview with Steve Clark, Senior Director Retail and Hotel at Molton Brown, we explore how the brand goes further than just providing an iconic fragrance for your guests. How can Molton Brown elevate a hotel’s amenities?

We work alongside leading hotel partners, leveraging our insights and heritage to provide a luxury, holistic experience for guests. Our iconic collections and stylish design fit with and enhance the offer in any hotel bathroom. More importantly, at Molton Brown our team can help hotel partners enhance their whole offer with a range of services including access to in-store events, VIP gifting, a fragrance butler as well as digital marketing activations with our database and social channels.

As sustainability remains at the forefront of the hotel industry, how does Molton Brown work in line with this? Sustainability has been at the heart of Molton Brown since its foundation and today we have an evolving set of commitments, including being 100% vegetarian and cruelty-free, never testing on animals and using the best natural ingredients. On top of this, all our collections are manufactured in England and most of our bottles are also created with 50% RPET. As a leader in pioneering sustainable solutions, we have a wide portfolio of products for hotel partners to choose from including 5 litre refills for our dispensing program, glass bottles and signature dispenser, to the launch of our new 100% recycled aluminum range later this year.

Does the Molton Brown amenities range appeal to a range of guests?

Molton Brown is all about sustainably creating original sensorial experiences of the highest quality to empower the individuality of our customers. This means we have a fragrance to suit every guest and hotel setting, with an offer that stretches well beyond bathroom amenities.

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How can our readers work with you?

We have a global hotel team across the UK, US, Asia and Europe who work with five star hotels to take their hotel experience to the next level. To find out more about our sustainable amenities solutions, contact hoteldivision@moltonbrown.com

NEW Reviving Rosemary

An aromatherapy fragrance of fresh rosemary, geranium and patchouli. Available in Bath, Body and Hair Care, and travel-size Perfume Oil Roll-On – to uplift the senses wherever you go.

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THE MODERN TRAVELLER’S SPA ‘Tis the season where guests are looking for a treatment that truly delivers in terms of efficacy, rejuvenation, and relaxation: enter Grown Alchemist. So, how are they different? We take a closer look at their impressive hero treatments.

rown Alchemist use innovative facial techniques and bio-advanced, clinically proven formulas with a combination of neurolymphatic stimulation, an anti-pollution mist infusion, cryotherapy and cupping. In other words, every guest leaves sculpted and glowing – radiance instantly restored, which is the ultimate goal in the lead up to Christmas.

Regenerator Facial

A total skin reboot that works to decelerate signs of ageing, using potent Triple-Weight Hyaluronic Acid and Peptides three and eight to encourage collagen production and improve firmness. These actives are combined with specific application techniques and tools, including lymphatic drainage, LED (dependent on location) and cryotherapy for instant results. This customised treatment targets skin concerns, such as; loss of plumpness, uneven tone and texture, fine lines, and wrinkles. “We constantly receive feedback on how much of a beautiful journey this facial is. Whilst cocooned on a heated bed, your facial muscles are lifted, sculpted and nicely stretched. You can really feel the effects of the promised face workout, before the skin is firmed and tightened with ice cold rollers, it is an experience like no other.” Maggie Griffiths – Senior Trainer, Grown Alchemist.

Body Release Massage

The perfect treatment for guests who want to release and rebalance. Neurolymphatic reflex pressure points help stimulate the lymphatic system, and myofascial trigger points release key muscle groups. Firm pressure creates space within the body, helping improve posture and flexibility, as well as supporting gut health through abdominal and foot work. “This beautifully firm and relaxing full body massage leaves guests feeling uplifted, yet in a total state of zen.

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Every single move on each area of the body is intentional and a heated bed can provide additional benefits by warming up muscles. Cryotherapy is used to firm and tighten the face at the end of the treatment, providing the perfect wake up call.” Maggie Griffiths – Senior Trainer, Grown Alchemist. For treatment demonstrations and business enquiries: amy.roberts@grownalchemist.com

WE CREATE THE OPTIMAL CONDITIONS FOR YOUR SKIN TO FUNCTION +THRIVE. BIO-ADVANCED, CLINICALLY PROVEN FORMULAS WHICH WORK IN HARMONY WITH THE SKIN. OUR FACE + BODY TREATMENTS USE A COMBINATION OF ADVANCED TECHNIQUES FOR INSTANT SCULPTING + REJUVENATED RESULTS.

INTERESTED IN ALCHEMY? CONTACT US TO LEARN MORE ABOUT HOW WE CAN PARTNER: AMY.ROBERTS@GROWNALCHEMIST.COM grownalchemist.com | @grownalchemist

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PERFECTING YOUR PACKAGING GFL are leaders in providing quality products and innovative solutions that have a positive impact on sustainability. In this editorial, they guide us on the benefits of updating amenity packaging in line with the latest industry shifts. Is refilling the right move for you?

The removal of single dose plastics within hotels has been gathering pace. To achieve this, using refillable bulk dispensers seems to be on-trend, especially with large hotel groups. Removing millions of single dose products annually is certainly an environmental benefit. There is a significant perceived cost benefit too!

Has the rush to refillable overlooked cosmetic legislation, customer’s wellbeing, hidden costs, and exposed hoteliers to product liability?

Legislation requires cosmetic packaging to include a list of ingredients, a responsible person, a batch number and a country of origin. In most instances, if the original manufactured bottle is refilled using product from the same “brand”, only the batch number will differ. Batch traceability is a safeguard for hotel customers, hoteliers, and the manufacturer. Traceability is lost if different batches are mixed and if a product is decanted into unbranded dispensers, the legislation requirements are still applicable. The labour costs that are associated with refilling is rarely considered. When best practices are followed, the cost benefits for refillable compared to non-refillable are in-fact minimal. Both refillable and non-refillable bulk solutions will deliver considerable operational cost benefits over single dose products. In the hospitality industry, customer wellbeing is paramount; to safeguard this when considering a refillable solution, ‘best practices’ should be adopted. They include installing a system or bracket which prevents public access to the filling point of the dispenser, sterilising the dispensers between occupancy, refilling in a sterile environment and sterilising the bottles between batches. Organisation is key, install a program to change bottles every three to six months and traceable dated records should be kept of batch numbers. Recently there was a video on social media which went viral, with over 730,000 views, the video explained why you

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should avoid refillable bathroom toiletries in hotels. The reasoning was that these can be opened, and the previous guest could have put anything in from hair colour, hair remover, bodily fluids to bleach. Who carries the liability? At GFL, we want our customers to have choice. Nobody is better positioned than the hotelier to make informed decisions about their business. Our anti-tamper bracket system is specifically designed to restrict general public access to the filling point. This is only accessible with a housekeeper’s key. We have created a range of refillable pumps, sealed non-refillable pumps and sealed cartridge solutions. All our solutions are manufactured from fully recyclable 100% rPET at our Milan factory which is powered using 100% renewable energy. www.gflcosmetics.com

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PIONEERS TO MARKET LEADERS In March 2023 Journey Hospitality announced the acquisition of Premier Software as part of the hotel technology company’s £5m growth capital investment. We recently caught up with Laura Meeson, Director of Spa at Premier Software, to see what lies ahead for the market-leading spa, leisure and wellness management software business. How has the recent acquisition by Journey benefited Premier Software?

Joining the Journey family has allowed us to accelerate the development of our software. We are excited to announce the upcoming Premier 2.0, this new release will redefine how spa teams work forever. Premier 2.0 will be hosted on the Cloud, ensuring faster performance and easier access for our clients.

What sets Premier Software apart from other spa management software providers?

Premier Software has been a key player in the spa management software industry for 30 years. Our 450+ customer base provides valuable feedback and insights that help us continuously enhance our software. Our team is passionate about wellness and constantly strives to improve the solutions we offer.

What trends have you observed in the spa industry over the past year?

We’re seeing a real focus on social prescribing, and preventative healthcare. Promoting overall well-being and connecting people through activities and experiences that contribute to their mental, emotional, and physical health. We’re also seeing a drive for the improvement of inclusivity by hotels and spas. This means creating a more diverse and inclusive atmosphere that welcomes and accommodates individuals from different backgrounds, cultures, and identities. Our onejourney data has shown that 30% of hotel and spa bookings take place between 8pm - 8am, demonstrating the need for spas to provide an online booking platform which enables guests to book treatments and packages outside of spa opening hours.

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Can you share some tips as to how spas can extend their luxury guest experience online?

To showcase the luxurious ambiance of your spa, it’s crucial to design a visually attractive website using high quality images. Opt for images that your guests can connect with and feel that they belong to the spa environment. A website that is user-friendly with a hassle-free booking system is essential to allow your guests to choose their preferred treatments, therapists, and available time slots with ease. You can also extend the luxury spa experience by providing high-quality spa products for online purchase. Premier Software integrates seamlessly with onejourney, to give the best guest-facing spa booking platform on the market. www.premiersoftware.uk 01543 466580

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A UNIQUE OPPORTUNITY Taking place in Doha, Qatar on November 6th-9th, the Global Wellness Summit offers an immersive experience that goes beyond the typical business conference; and in this piece we find out all the details

his marks the 17th year of the Global Wellness Summit and it is strategically located in the heart of the Middle East, a region that has undergone remarkable transformation over the last 50 years. With billion-dollar investments in infrastructure, higher education, world-class healthcare systems, and sustainability leadership, Qatar is positioning itself as an attractive business destination and a formidable hub for wellness tourism. At every GWS, delegates agree that the agenda is always robust and the keynotes powerful, but the real magic lies in the opportunity to form meaningful connections. This internationally respected gathering brings together influential leaders from various wellness sectors, fostering relationships that can positively impact delegates’ businesses. Moreover, the Summit provides valuable insights and networking opportunities through an unbiased platform, allowing delegates to make deals and decisions that drive their businesses forward. Each year, the Summit convenes top executives, economists, doctors, investors, academics, and technologists for high-level discussions on the future of wellness. In collaboration with its non-profit sister organisation, the Global Wellness Institute, whose mission is to empower wellness worldwide, this year’s event will unveil rich new data on the wellness economy. For hotel owners, the event offers numerous benefits. Regardless of whether you currently do business in the Middle East, it’s crucial to understand the region’s influence on the overall wellness economy. As countries in the Middle East strive to diversify their economies, they are attracting venture capital and international investments, creating numerous opportunities for hoteliers to serve the needs of their high-net-worth population. Moreover, the Summit’s agenda is tailored to address tourism, travel, and hospitality, topics that empower hotel operators with innovative approaches to wellness. This enables them to better cater to today’s wellness consumers, as well as

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enhance the wellbeing of their staff and themselves. The GWS features an exceptional lineup of inspirational and influential speakers. This year’s co-chair Cathy Feliciano-Chon, brings a wealth of experience in brand communications consultancy for the hospitality, travel, wellness, food, and design industries. Jeremy Jauncey, known as the “world’s most influential traveler” according to the Financial Times, is a serial entrepreneur, travel writer, and social media influencer with millions of followers on Instagram, who will also be speaking. Additionally, Simone Biles, the greatest gymnast of all time, and Timbaland, a legendary music producer and artist, will be sharing their insights and experiences. With its engaging program, influential speakers, and unique networking opportunities, the Global Wellness Summit in Doha, Qatar, promises to be a transformative experience for wellness professionals and hotel owners alike. www.globalwellnesssummit.com

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CHRISTMAS

Image © Down Hall

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CHRISTMAS

‘TIS THE SEASON With help from the industry’s experts, we share advice on how to win corporate bookings this Christmas.

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CHRISTMAS

“Having a Christmas themed entrance can set the tone right from the start.”

he hospitality space is a competitive one at Christmas, not to mention, exceptionally busy! Whilst the thought of the festive rush may understandably make your eyes water, it’s imperative to remember why the time of the year is so important. Christmas and the weeks that surround it present numerous opportunities to attract guests, host events, and generate additional revenue through special offerings and promotions. Creating a festive and welcoming atmosphere, as well as introducing tailor-made packages during the holiday season are key in helping your hotel appeal to the allimportant corporate audience. People seek unforgettable experiences when out of home, especially during the Christmas season. By fully immersing themselves in the festive spirit, hotel teams can create a warming and joyful atmosphere that resonates with guests and appeals to companies looking to host holiday parties or events. In order to create a festive and welcoming atmosphere within your hotel to appeal to companies looking to host holiday parties or events, Aline Peters, Marketing Manager,

Clermont Hotel Group, recommends choosing a décor that enhances the interior of the venue. “When decorating, hoteliers may feel tempted to go ‘all out’ and put up as many decorations as possible. While of course it’s important to embrace the Christmas spirit and bring the occasion to life for guests, hotels should choose decorations and furnishings that enriches the hotel’s interior and its branding,” said Aline. Delivering authentic experiences is achieved through a seamless and well-executed service, and it’s with this in mind that festive activations should be planned. Aline recommends creating a light display outside the property entrance, as it can be a subtle yet effective way of encouraging guests – as well as passers-by – to stop and capture photos: “Having a Christmas themed entrance can set the tone right from the start with a welcoming and festive feel, encouraging interest from companies looking to secure the perfect venue for their event.” Decorations can transform the ambience of a hotel and set it apart from regular stays, creating a memorable experience by welcoming guests with warmth. The Christmas season for many, especially those staying in the www.thehotelmagazine.co.uk

CHRISTMAS

city, is an exciting time of the year. Well-executed décor, therefore, can help to evoke nostalgia and joy and Aline explained how a hotel that pulls out all the stops gains the competitive edge, “enticing guests to come and experience the space encourages them to return again and again.” Catering options is often top of the priority list for corporate companies seeking the perfect Christmas party venue, meaning it’s essential you can accommodate corporate events, such as holiday luncheons or dinners. Across Clermont Hotel Group, the dishes this year incorporate classic festive bites with flavourful combinations, and there is something for everyone across all their hotels this Christmas. The teams of chefs across the group have developed a range of menus for the festive period – including Christmas Day, New Year’s Eve, Festive Afternoon Tea, and private Christmas Party menus, which have been slightly adapted across each individual hotel. Aline shared details on the menus as she explained: “The core Christmas menu is ideal for festive dining and parties, whether guests are looking for a light bite or a traditional Christmas dinner. “The private Christmas party packages include a 3-course meal, a glass of sparkling wine, half a bottle of wine and mineral water, with guests also having the option to look at additional drinks packages. Guests can start with a spiced roast pumpkin soup topped with toasted pumpkin seeds, crispy onions, herb oil and a soya yoghurt, a perfect starter for the wintery Christmas season. “For those looking for something more refreshing but with a festive feel, guests might opt for the smoked salmon with pickled shallots in a red wine vinegar, sour cream and herb cress, or a pressed chicken and apricot terrine, served with green tomato relish and ciabatta crostini.” As we’ve mentioned in previous issues, post-pandemic,

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guests are looking for immersive and memorable experiences, particularly when dining. For this reason, choice is key, particularly in ensuring your vegan, vegetarian and allergy options are just as exciting as the standard ones. At the Grove of Narberth, they have introduced a plethora of options in order to capitalise on the allimportant festive season. Noticing the prominence on catering for the large market that is corporate bookings this Christmas, their packages are fit for a range of sizes. The country house hotel acts as the perfect venue for Christmas get-togethers with cosy corners and open spaces around the hotel; the Grove of Narberth is marketing itself as ideal option for exclusive use hire. Whether guests are looking for an intimate gathering of a small group of friends, or an excuse to get the whole wider family or work team together, a range of packages have been put together and can be tailored to suit the needs and requirements of any group, regardless of size or occasion. Grove of Narberth’s expert team has ensured incredible food, enchanting cocktails and a festive atmosphere are central to the offering of their specially curated ‘Christmas Get Together’ menu. Whatever you choose to offer this Christmas, optimise your website and social media profiles to showcase your festive offerings. Using targeted online advertising to reach corporate decision-makers and event planners will be key in driving footfall to your venue in the coming weeks. Remember that attracting and retaining corporate clients during the Christmas season requires careful planning and marketing efforts. By offering customised packages, competitive rates, and exceptional service, you can increase your chances of winning corporate bookings at your hotel this holiday season.

CHRISTMAS

THE MOST WONDERFUL TIME OF THE YEAR Getting the most from your hotel staff during the busy Christmas season, especially whilst facing a talent shortage in the hospitality industry, requires a strategic and employee-focused approach. Here are some tips to help hotels make the most of their staff during the holiday season.

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CHRISTMAS

“Cross-train employees in different roles within the hotel.” Plan and Communicate Early

Start planning for the holiday season well in advance. Communicate Christmas schedules, events, expectations, and any additional staffing needs as early as possible to give employees time to make arrangements.

Flexible Scheduling

Be flexible with scheduling to accommodate staff needs. Offer options for shorter shifts, part-time work, or temporary positions to attract a wider pool of workers, including students or those with other commitments.

Offer Incentives

Provide incentives such as bonuses, extra pay for holiday shifts, or gift cards to reward employees for their hard work during the busy season. Consider introducing performancebased bonuses to motivate staff.

Training and Upskilling

Invest in training and upskilling programs to enhance your existing staff’s skills. This can improve their efficiency and job satisfaction, making them more valuable during the holiday rush.

Cross-Training

Cross-train employees in different roles within the hotel. This allows for greater flexibility in staffing during peak times and minimises the impact of any single employee’s absence.

Employee Recognition

Recognise and appreciate your staff’s efforts in what can be a manic time for everyone. A simple “thank you” or a public acknowledgment of exceptional work can boost morale and motivation.

Wellness Initiatives

Take steps to ensure the physical and mental wellbeing of your staff. Do this through providing comfortable break areas, access to healthy snacks, and opportunities for short breaks to recharge.

Staff Engagement

Involve your employees in decision-making processes, especially those that affect their work during the Christmas period. Seek their input on scheduling preferences and operational improvements.

Clear Expectations

Make sure that job roles and responsibilities are clearly defined as this can reduce confusion and increase productivity.

Streamline Processes

Implement efficient systems and technology to simplify tasks and reduce the workload on staff, allowing them to focus on more critical tasks.

Temporary Staffing Agencies

Consider partnering with temporary staffing agencies to fill short-term positions during the holiday season. Ensure these temporary workers receive proper training and orientation.

Employee Feedback

Regularly seek feedback from your staff about their experiences and challenges during the festive period and use this information to make continuous improvements, past Christmas too.

Retention Strategies

While hiring temporary staff is essential, also focus on retaining your existing employees. Address any concerns they may have and provide opportunities for career growth within the organisation.

Delegation and Empowerment

Delegate responsibilities and empower employees to make decisions within their areas of expertise. This can boost their confidence and job satisfaction.

Customer Service Training

Ensure that your staff are well-trained in delivering exceptional customer service. Satisfied customers are more likely to return and recommend your hotel.

Contingency Plans

Develop contingency plans for unexpected staff shortages, such as illness. Have a backup plan in place to ensure minimal disruption to operations. By implementing these strategies and fostering a positive work environment, you can make the most of your staff during the Christmas season, despite the talent shortage in the hospitality industry. Happy and motivated employees are more likely to provide excellent service and contribute to the overall success of a venue. www.thehotelmagazine.co.uk

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A SEAMLESS EXPERIENCE In the ever-evolving world of hospitality, QR codes are reshaping the way guests dine and settle their bills. In this exclusive interview with Sarfraaz Patel, Chief Executive at Kayana, we explore their userfriendly QR code features, enabling guests to easily order meals from their own devices.

y simply scanning a unique QR code located in rooms or on restaurant tables, guests can access a variety of dining options, customise orders, and place them with a few taps on their smartphones or tablets. The innovative technology also allows guests to pay and split the bill with ease; empowering customers with autonomy over their payments, reducing wait times and simplifying the checkout process.

How can QR code ordering elevate a hotel business?

Guests can instantly access menus and place orders without direct interaction by scanning a QR code. We take pride in our expertise as self-service specialists and understand the importance of seamlessly integrating technology into your hotel operations, ensuring the utmost satisfaction for both you and your guests.

As businesses introducing QR code payment continue to rise, why must hotel businesses keep up to speed with this trend? Embracing modern ordering and payment methods provides guests convenience especially for hotel room service ordering. The traditional practice of calling an operator is time-consuming and outdated. It is crucial to keep pace with the evolving technology and meet the expectations of the modern traveller. Utilising QR code ordering not only saves customers time but also eliminates mistakes in order taking.

Please explain the benefits of QR code ordering for efficiency and simplifying the bill’s splitting process.

Smartphones have become ubiquitous, enabling various functionalities such as scanning QR codes, accessing menus, making payments, and even splitting bills with your partner.

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Contrasting traditional methods, these inefficiencies become apparent: customers searching for menus, explaining their order to an operator, enduring lengthy wait times for food, and encountering issues with payment, such as insufficient change or malfunctioning card machines. All of these instances represent valuable time wasted. Guests tend to order more knowing the person on the other line is not judging them, or they cannot pronounce the dish’s name. On average, self-service increases order value by 15%

How can the QR code be introduced in the room? Introducing QR code technology is simple with Kayana, we have a proven and reliable technology model that works effectively. Generating unique QR codes for each room, table, or section, we provide the kitchen staff with valuable information about order placements and their respective destinations. We are so confident in our offering that we provide a 30-day trial period. Experience the convenience and efficiency of Kayana’s QR code solution for yourself! www.kayana.co.uk.

A Complete End To End Service Solution

Kayana introduces a game-changing feature: QR code-based room service ordering, designed to revolutionise hotel efficiency and elevate the guest experience. Embrace seamless convenience and streamline your stay with our innovative solution.

020 8798 3546 info@kayana.co.uk

www.kayana.co.uk

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REST EASY In this piece, we reveal Simba Sleep’s new cutting-edge Contract Mattress Collection and explore the benefits it offers to a hotel business.

hen it comes to pioneering sleep innovation, Simba has built a reputation by constantly developing new sleep technology as part of its mission to engineer the ultimate night’s sleep in a way that creates as little impact on the planet as possible. In 2023, Simba became the first UK sleep brand to secure global B Corporation® status, marking a significant step toward its ambitious goal of achieving net-zero by 2030. All Simba mattresses are constructed from 100% recyclable materials, with minimised foam content to reduce the carbon footprint. Now, the sleep tech brand is turning its attention towards the hospitality sector, launching the new cuttingedge Contract Mattress Collection. Catering to different price points and preferences, the collection features three distinctive offerings - the Simba Pro Contract, the Simba Luxe Contract, and the Simba Green Label Contract. Simba’s exclusive technology means that their mattresses are comfortable for everyone, whatever their size or how they sleep. Key to this are Simba’s incredible upper comfort layers and supportive base layers. The upper layers feature thousands of Simba’s titanium Aerocoil® springs; these patented, pocketed springs flex and compress individually to absorb impact as people move and in response to pressure. Simba’s Aerocoil® springs also provide localised support and weight distribution

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so the movements of a partner are absorbed more easily and not passed onto the other side of the bed. Meanwhile, the base layers play a vital role in maintaining proper body alignment, offering gentler support and additional cushioning for the shoulders and lower back. In the Pro and Luxe models, the Aerocoil® springs are combined with cooling graphite-infused Simbatex® foam, which has been engineered for perfect temperature control. Allowing 30 times more airflow than dense, standard memory foam, it is infused with natural graphite that works to draw excess heat away from the body. Whilst the Green Label uses a more sustainable, graphite-infused natural latex layer, which offers increased breathability as well as luxurious support and pressure distribution. The result is a range of mattresses that dynamically adjust to the sleeper’s body, offering personalised support, temperature regulation, and pressure relief, all while minimising motion transfer. Give your guests the gift of deep, restful slumber in superior Simba comfort. Visit Simba in London and try out the range for yourself: at the Independent Hotel Show on 16th and 17th October (stand 1230), and at the Hotel Interiors Experience on 16th and 17th November (stand U16). Contact Keri Blunden, Wholesale and Contract Sales Manager, for more information: wholesale@simbasleep.com www.simbasleep.com

HOTEL OF THE MONTH

BROADENING HORIZONS Widening the Hyatt portfolio is one of the brand’s latest properties, situated in the heart of London. Hyatt Regency Blackfriars is housed in a Grade II listed building on the former grounds of King Henry VIII’s Bridewell Palace, claiming a prime spot in London’s business and leisure district. In an exclusive interview with Laurent Schauder, General Manager at the venue, we delve into the expansion of the brand and how the team worked strategically to appeal to their target audience.

ocated in central London and housed in a building rich in history, Hyatt Regency London Blackfriars is a newly refurbished hotel with comprehensive dining options, offering both business and leisure travellers convenience in abundance to access different parts of London. In terms of how the Hyatt team go about choosing their next location, Laurent said: “Hyatt Regency London Blackfriars is definitely situated in a very strategic location, with close proximity to lots of corporate offices and iconic

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landmarks such as St. Paul’s. Blackfriars area and this is something which stood out for us.” Laurent spoke about how Hyatt Regency is about creating signature and memorable experiences, as well as social connections with different touchpoints on guest journeys: “Our lobby area and City Lounge which is our lobby lounge, have particularly served this social purpose. “Our meeting and event spaces are also newly refurbished with state-of-the-art technology and selfcontained design. It is a perfect venue for functions from

HOTEL OF THE MONTH

“These campaigns stimulate word of mouth marketing which is one of the most effective ways of promotion.” small-scale business meetings, corporate events, social gatherings to large-scale catering events.” There are a selection of food and beverage outlets onsite, from specialty Chinese cuisine at Chinese Cricket Club, comfort bistro-style recipes inspired by the New York and London neighbourhood at NYnLON, to Latin American-inspired colourful cocktails and street food at The Leaf and Cane bar, Laurent said: “There is something to suit all guests’ dining preferences at Hyatt Regency London Blackfriars.” With the capital city being a competitive space for hospitality, it is important to stand out. In terms of acknowledging this fact, Laurent said it is: “Knowing our audience, ensuring we create an inventive message tailored to them on the right platforms” that enables the venue to do this. “We work with influencers who speak to our audience and can get their following to visit the hotel as well as our F&B outlets. We also work on creative campaigns which shout about the competitive offerings at the hotel, and provide guests with more value for their stay.” Laurent believes that an effective way of standing out is through carefully selecting brands to partner with and launching creative activations: “These campaigns stimulate word of mouth marketing which is one of the most effective ways of promotion within a competitive space.

“We are fortunate to be located in an area with high footfall and as soon as we get those numbers into the hotel - we ensure that the quality of service and products we provide is five-star, and ultimately memorable for our guests and visitors, leading them to return.” As an established brand with a wide portfolio of properties, ensuring cohesion between the Hyatt Regency venues is key in contributing to the brand’s success: “Cohesion between the properties allows us to offer more options to our loyal guests, with each property having its own unique DNA and location whilst still embodying the Hyatt ethos.” Laurent explained how since the hotel opening in May 2023, it has been a very interesting learning curve for the hotel team at Hyatt Regency London Blackfriars as he said: “Nowadays outstanding hospitality is not only limited to convenient hotel location, amazing food and beverage offerings and wonderful hotel facilities, but delivering a consistent and excellent guest services by anticipating guests’ needs. I am truly grateful that the hotel team here has been really doing a great job and exceed guests’ expectations.” We look forward to seeing what’s next for the Hyatt brand as well as its Blackfriars venue. @hyattlondonblackfriars www.thehotelmagazine.co.uk

HOTELS AROUND THE WORLD

SUBLIME AUTHENTICITY Crillon Le Brave sits at the heart of Vaucluse, Provence, in the much-coveted golden triangle of Mont Ventoux, Dentelles de Montmirail and the Luberon. This month, we journey to the stunning five-star hideout as Kimberley Cohen, Artsitic Director and Co-Founder of Maisons Pariente, a luxury, family collection of five-star hotels, shares details on the venue and how the hospitality space differs in France.

imberley Cohen explained how she purchased the existing hotel in 2018 and underwent a full refurbishment to meet today’s standard of five-star hotels and described how it was really important to maintain the authenticity of the

place. Working with a French Interior Architect, Charles Zana, known for his projects in the South of France, Crillon Le Brave was given a new beginning. Kimberley revealed how herself and the team were inspired by the luxurious natural

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surroundings of the hotel and had this in mind when styling the property. In the 33 rooms and suites, including one detached family house, a bright and airy ambiance encourages rest and luxurious relaxation with a strong focus on linen along with natural halftone shades, cosy throws and soft materials. All suites and rooms have a unique charm and a picture-perfect window looking over the scenic Provence countryside. In order to align with the elements of French culture to

HOTELS AROUND THE WORLD

the ethos and overall design at Crillon Le Brave, Kimberley said: “We’ve done this all the way through, from decoration to people and food. We are French and have chosen the locations of our hotels based on where we went on holiday as children. As a result, we wanted to create a home away from home, with luxury and elegance, but in a relaxed atmosphere. This is the French way of life.” Kimberley explained how herself and the team recognise that the experiences their customers are looking for is the epitome of Provence: “The noises of the crickets and birds, and the soothing light of the South. I don’t believe that French hospitality is very different from the UK, it’s simply different natural surroundings and making the most of them in what you offer.” Kimberley believes that it is the overall experience which makes Crillon Le Brave stand out from competing French overnight stay venues: “The village plays a key role in this as it is more than just a plain hotel building. The decor, the silence, the sensational view, and the surroundings – it truly takes your breath away. Our delicious restaurants: La table du Ventoux and La Madeleine by Chef Adrien Brunet, who takes great inspiration for his surroundings in Provence are key in attracting guests to come and stay.” At Crillon Le Brave they place great emphasis on attention to detail, anticipating the needs of their guests and ensuring their staff are kind and generous. Crillon Le Brave is managed by a couple, Dagmar and Guy, and this allows the hotel to run as a family home, with warmth and comfort. In terms of marketing Crillon Le Brave, Kimberley explained how their strategy really tries to highlight the experiences of the venue: “We are perfectly placed to attract a variety of customers – food lovers, wine lovers, cycling enthusiasts (as we’re located at the foot of Mont Ventoux, one of the hardest stages of the Tour De France.) There is something very special at Crillon Le Brave, as if time stops completely. We have many returning guests, some who have been visiting for over 20 years.” The venue has many bookings for guests seeking complete privatisation, from cycling retreats to weddings,

engagement parties or birthdays: “This really helps us ensure the hotel is full even in the lower season. Once the season has come to a close, we continue to open for weekends throughout the Autumn, offering special packages – gastronomy, spa and wellness etc.” Working in line with the growing demand for sustainability, Crillon Le Brave’s restaurant La Madeleine, offers an eco-responsible approach, reaffirmed by its three Écotable Labels. The label identifies eco-responsible restaurants throughout France and, following a meticulous audit. Kimberley said: “Adrien Brunet cooks with a strict respect for the seasons of fruit and vegetables that are grown locally in France. In addition, he and his teams systematically sort waste and serve their dishes with the use of reusable crockery.” The meats that are used on-site are 100% French and have a low carbon impact, whilst a strong ruling is followed that no endangered fish species will be used on the menu. Eggs are also only sourced from local, free-range hens. Kimberley also explained how they recycle their soap via UNISOAP, the first French association to recycle hotel soaps for humanitarian purposes: “It has a dual objective: reduce the waste produced by hotels by recycling the remains of unused soaps left by our guests, and to give access to hygiene to the underprivileged. “Plastic bottles have been replaced by cartons, which have a smaller ecological footprint. These cardboard cartons are made of renewable materials, composed of 70% vegetable raw materials and 100% recyclable. They are also BPA-free. These cartons of water are given to our guests in our spas, fitness centres, and at check-out.” At Maisons Pariente, many ecological, responsible, and humanitarian initiatives have been implemented in order to reduce their impact on the planet but also to improve the daily lives of the underprivileged. Recycling of soaps, collecting clothes, or banning plastic bottles in their properties are a few examples of the initiatives that have been implemented in the hotels. @hotelcrillonlebrave www.thehotelmagazine.co.uk

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ELEVATING SUCCESS HotelPartner are renowned for their expertise in maximising room revenue and reducing costs. In this exclusive piece, we share a case study on the brand’s partnership with The Club Hotel and Spa in Jersey.

he Club Hotel and Spa in Jersey, a unique establishment in the Channel Islands, has thrived since its partnership with HotelPartner in 2019. With HotelPartner’s expertise in revenue management and distribution, the boutique hotel’s 46 luxury rooms and suites have seen remarkable success. Tim Phillips, General Manager of The Club Hotel, along with Luca D’Achille, Chief Portfolio Manager at HotelPartner, and Managing Director UK & Ireland, Robert Holland, share insights into this flourishing collaboration. The Club Hotel had already established a strong presence prior to joining forces with HotelPartner. Its diverse clientele, attracted by a mix of leisure and business offerings, enjoyed the spa and the renowned Michelin-starred restaurant Bohemia. However, managing operations was labor-intensive. Tim Phillips noted: “Before our partnership, I was spending many hours a week on ensuring our channels were up to speed, tracking competitors and finding the best rates.” Since teaming up with HotelPartner, The Club Hotel has gained agility in setting rates and promptly responding to market shifts. This allows Tim to focus on other aspects

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of the hotel, confident that his revenue management is expertly handled, particularly by Luca D’Achille, Chief Portfolio Manager. The success of this partnership hinges on a foundation of mutual trust and open communication. Luca D’Achille emphasised: “We have a very direct way of communicating and can openly address innovative ideas, but also potential risks. Really, the common understanding of moving the hotel forward together in a dynamic market is what makes this partnership work so well.” Managing Director Robert Holland agreed: “In addition to trust and open communication, it’s crucial for us to maintain a proactive approach to market trends and guest preferences. This means continuously investing in new technologies and service offerings that align with our vision for our partner’s success.” Ultimately, the steadfast partnership between Luca D’Achille and Tim Phillips, characterised by trust, open communication, and a forward-thinking approach, stands as a beacon of success in navigating the ever-evolving landscape of the dynamic hospitality market. hotelpartner-ym.com

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SPARKLE AND SHINE In an exclusive interview with Tom van der Neut, Business Unit Controller at Lanchester Wines, we discuss the opportunity to make profitable adjustments to your wine list over the festive period.

he Christmas season signals parties and celebrations, a time for pushing the boat out and enhancing everyday drinks. Sparkling wine is the obvious addition to a wine list at Christmas, whether by the glass or by the bottle – perhaps a trade up on the size of bottle, to a magnum or even a jeroboam for extra special celebrations. Thinking about something to fill the gap in the middle of your existing list of sparkling wines is wise for Christmas – many French or English sparklers fill this opportunity between Prosecco and Champagne perfectly. For example, a bottle of London Cru Pinot Gris Sparkling Rose or a Domaine Moutard Methode Traditionelle Blanc de Blancs suit the celebratory style, but without massively impacting budgets, making these ideal welcome drinks or toasting fizz. Affordability and familiarity are always important at the pointy end of a well curated wine list. Consumers may well be watching the pennies this festive season, so in the same way you want to maximise those trading up, you still need to have the easy wins and great wines for those customers watching their budget. But of course the most important factor for any list at any time of the year is if you don’t list it, customers can’t buy it. By no means are we talking about tying up cash by buying cases and cases of premium wine, but just a small stockholding and a place on the list will be enough to maximise these opportunities when they arise. Not forgetting, of course, that Champagne is not just for Christmas.

Retrain staff on their wine range to encourage more upselling

Keeping staff abreast of your wine list throughout the entire year is key to wine sales, and this should be amplified in the run up to Christmas. You or your supplier should take time to taste through a handful of key wines with staff and discuss their merits, some food pairings and a few notes to create a short, interesting and profitable ‘story’ for the customer.

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Regular staff wine training cultivates knowledge while instilling confidence and credibility when discussing and recommending wines – customers, more often than not, look to the server for guidance. Training enables your staff to speak about wine with authority and assists in building trust among customers. It also ensures your team feels invested in by the business. www.lanchesterwines.co.uk

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INVITING AMBIANCE Paul Christodoulou from Bolsius Professional shares the latest insight into what customers are looking for when dining out this winter.

had the rare opportunity of sitting down with key figures in the hospitality industry as they prepared for what could be their busiest time of the year. The one thing that stood out in discussions was that customer experience needed to be maximised, paying close attention to creating an atmosphere which feels comfortable and special. For 150 years, our craftsmanship has lit up places where people come together and our rich history, which began in 1870, has given our company a solid basis. With more than 1000 employees, we are the largest candle manufacturer in Europe and Bolsius Professional is designed specifically for the hospitality market. With 61% of consumers looking for a unique experience they can’t recreate at home1, the hospitality sector’s focus is on giving that bit extra to customers and making their dining experiences even more memorable.

Evoke the Senses

Engaging multiple senses can create a stronger and more memorable connection to a brand and ensures a lasting impression. More than two thirds of UK consumers consider candlelight important to their dining experience2 . Smell and the acoustics of a space are also key to creating that perfect energy. When these individual elements are combined, they go a long way in encouraging customers to relax and immerse themselves in their surroundings. Our own research has told us that candlelight ambiance invites consumers to stay longer and spend more. Getting the ambiance right can set an establishment apart from its competitors and delivering it alongside exceptional customer service is paramount for repeat business.

First-Class Service

Attention to detail is also under scrutiny, from receiving a drink in the first five minutes, down to the warmth of the staff, to even having a candle on the table and wine being served in the right glass.

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Technology

Not a new innovation, but brands are now looking to social media for both brand awareness and customer feedback. Open Table, the online real-time reservation tool is also used in the industry to provide a more analytical perspective of the customer’s journey.

Sustainability Talks

Consumers now value sustainability in all areas of their lives: drinking or dining out are no exception. At Bolsius Professional, we go above and beyond to make sure that our candle collections are produced sustainably. We’ve eliminated palm oil and animal fats – instead, our candles contain plant-based wax from Europe and we use recycled plastic and recyclable materials where possible. www.bolsiusprofessional.co.uk 1. Lumina Intelligence Eating & Drinking Out Panel (March 2023) 2. Bolsius Independent Research – Ambiance Report 2021/2022

BUSINESS

SHAPING THE FUTURE In an incredibly inspiring interview with General Manager at London’s Hotel Athenaeum, Joanne Taylor-Stagg, we learn about how inclusivity centres the venue’s ethos. Delving into the unique, tailor-made opportunities they provide individuals with to kick-start their career in hospitality, we learn about the effects it has on the hotel’s success too.

Introduce us to Hotel Athenaeum and the venue’s ethos.

The Athenaeum is special and unique in a way. Ultimately we’re located in the heart of Mayfair, opposite Green Park and Buckingham Palace amongst the busting streets of the city, yet in this real busy, frenetic part of London, once you

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walk into our hotel it’s like an oasis of calm. It gives visitors an opportunity to breathe when they walk through the doors and I think that’s key to who we are; a family-run hotel. This also allows us to do things a little differently, Athenaeum delivers luxury and glamour in a relaxed yet professional way with a touch of playfulness. We really do believe in the power

BUSINESS

“We respect that not everybody aspires to be Head of Department, for some, it’s just about being good at their job.” of individuality, both for our guests and our team, and I think it’s this which allows them to deliver that personal touch. We aren’t like other branded hotels, we don’t have scripts, it is more about the connection with the guests and how you make them feel.

Providing opportunities in hospitality is important to the venue, can you tell us about this and the kind of prospects you offer?

We stay true to individuals and our team. In terms of development and what they learn next, is quite often decided in conjunction with the staff members, because what’s important to one person isn’t necessarily important to another. An example of this is through the apprenticeship programme, we gave some of our team the opportunity to do Level 3 and Level 5 diplomas, but that didn’t suit all of our team. One staff member came to me and said “it looks amazing but that’s not really how I learn; I’m much better ‘doing’, is there something I could do to ensure I wasn’t left behind?” So, we devised a programme where that person got to experience not just different departments but also went out to industry events so they were able to get their learning in a less formal way but equally still growing - as a result, that

person has been promoted. Two of our Heads of Department have done the Master Innholders Aspiring Leaders Diploma, our Director of Operations is currently going through a scholarship through the Master Innholders and one of our team has just been to Taittinger on a champagne experience. These are just a few examples, but even if you don’t have a massive aspiration to learn a skill, one of the benefits that we offer all of our team is that every year they can apply for a grant of £150 that they can use to do anything; it’s to be used for something that gives them joy. We respect that not everybody aspires to be Head of Department, for some, it’s just about being good at their job.

In terms of providing people with career opportunities, how has this contributed to the success of the venue in general?

It’s integral to who we are as a business because if people feel valued and appreciated then not only do they want to do a better job for themselves, they want to do it for the whole team. Not only that, it means you get to keep people – today (21st September) is the 31st anniversary of our doorman Jim and having someone on the team like this, they have a wealth of innate knowledge. I understand that you need new www.thehotelmagazine.co.uk

BUSINESS

people to come in and bring new ideas but I also think having those people that have been around for decades means that we have an understanding of our guests that is really deep, particularly those returning year after year. Relationships which someone like Jim has with returning guests aren’t formed if you don’t look after your team members.

Training and education is frequently evolving in the hospitality sector, how does Hotel Athenaeum work in line with this?

Like I said, depending on what role it is, we will support educational developments. Whether that’s CIPD or something like the Aspiring Leaders Diploma, we offer a whole variety. We also work with Springboard; we have a gentleman with us this week who is doing some work experience and we have two guys who come to us once a week from a charity that helps people with disabilities. The two of them work in the linen room for a few hours and it has been incredible to watch them both come out of their shells. One of them has been with us for three years now and when he first arrived he was cripplingly shy, he couldn’t even look at you, he would look at the ground but now he has a full conversation with you. Although it’s only one day a week, it has clearly given him so much confidence. Whether it’s

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stuff like that or the work we do with Only A Pavement Away, where we help homeless people re-enter the world of work, the opportunities are endless.

There has been recent developments of the women at Hotel Athenaeum to promote the Leadership Team, tell us about this and what you advise other venues to take from this. I guess being a woman, I look at recruitment slightly differently. I go out of my way to make sure that we are visible to help younger women coming up through the ranks. I know that when I was a Head of Department, I was looking for a role model running a five-star hotel in London, I only knew of one person, I look around now and there are so many amazing female General Manager’s running high-end hotels. I think it’s our responsibility to provide this for the next generation and by making people aware of these female appointments, it becomes a self-fulfilling prophecy that you’ll end up with more women applying to roles because they know you’re going to take them seriously and give them opportunities to develop. I think by being vocal it means you get better-quality female applicants. For more, visit: www.athenaeumhotel.com

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THRILL YOUR GUESTS When it comes to serving beverages, maintaining the perfect temperature is essential for delivering a delightful experience. That’s where THRILL INTERNATIONAL comes in. In this exclusive editorial, we learn more about the Italian brand’s complete line of professional-grade solutions for chilling and sanitising glassware.

ith THRILL INTERNATIONAL, you can ensure that your drinks are served at their optimal temperature without dilution while eliminating any unwanted aftertaste. With just a single simple action, THRILL cools and sanitises your glassware in seconds, revolutionising the way you serve your guest’s favourite beverages, cocktails, and wines. The THRILL experience allows you to control and customise the chilling process according to the unique requirements of the drink or your customer’s personal preference. Some require less chilling than others but this is all done quickly and efficiently with single hand operation. Thrill International continues to be the industry leader in pioneering new technology while offering a wide range of options to choose from. THRILL F1: The classic THRILL model is perfect for establishments of all sizes. THRILL CUBE: The CUBE is compact and manoeuvrable, designed for those seeking versatility. THRILL SBI: The SBI seamlessly integrates into your new or existing establishment, by installing the flush mount directly into your bar counter, service bar, or any other desired surface area. THRILL WOOD: This unique design is hand crafted by Italian Artisans and encased in authentic wood venire, adding a touch of elegance to any setting. THRILL TAP: Combines the benefits of THRILL with a built-in bar mat which offers convenience, efficiency, and most importantly, a stage for mixologists to express their talents. THRILL TOWER: The mobile glass cooler like no other. The TOWER stands alone and is perfect for luxury table service in any exclusive and sophisticated hotel venue.

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THRILL INTERNATIONAL can elevate your customers’ experience to new heights. If you’re a professional in the hospitality industry, these innovative glass chillers are a game-changer. Not only do they keep your beverages at the perfect temperature, but they also sanitise glassware providing customers with a sense of wellbeing. Join the ranks of leading establishments that put their trust in THRILL to elevate and enhance their beverage service. Italian craftsmanship, cutting-edge technology, and a versatile range of models to suit any application makes THRILL INTERNATIONAL the ultimate solution for those who understand and appreciate the art of a properly chilled and sanitised drinks. Cheers! www.thrillinternational.com

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CREATED FOR CHEFS In an exclusive interview with St Michel’s UK Technical Advisor, Laurian Veaudour, we learn about the fast and tasty range that can create a more efficient hotel kitchen. Please introduce yourself and tell us about your role at St Michel.

I’m Laurian Veaudour, I was born and lived in France right up until my training as a Chef, Pastry Chef and Baker. In terms of my career path, it’s taken me everywhere, from hotels, to small restaurants and even a private yacht. In 2010, I started my own French patisserie in Cardiff which led me to win The Great British Bake Off: The Professionals in 2020. After this, inspired by their dedication to delicious food, I decided to join St Michel to become their UK Technical Advisor.

Based on your experience in the baking industry, what makes St Michel stand out from others on the market? As a chef, of course we always want to make everything from scratch. However, since working with St Michel, I have found that every time I meet a chef from a range of establishments and five-star hotels for them to taste test our range of frozen Madeleines, the feedback is always so positive.

What is the secret behind St Michel’s famous taste?

I think there is no secret other than to make a great product, you have to start with premium ingredients and this is what St Michel’s main focus is on. To make a delicious Madeleine, you need plenty of butter and eggs, to bring out the authentic flavours; we recommend elevating the recipe by using French butter and cage free eggs.

How have St Michel developed a range suited to hotel venues?

St Michel has always been renowned for its quality and great taste on the retail market, especially in France. A few years ago, the group leaders had a vision to design a range of Madeleines tailored specifically for professionals. This expertly crafted range would mean the chef could freshly bake the product to its full potential, sharing the unforgettable aroma of freshly baked Madeleines. Since the success of the professional range,

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we have created new sizes and flavours, even offering some savoury options, perfect for Afternoon Tea or large conferences. The inspiration was to take a simple bake and propel it to its full potential. This range helps chefs create tasty bakes efficiently, creating time for them to spend on their more intricate dishes. www.stmichel.com

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A ROOM WITH A POINT OF VIEW HIX 2023 is all about people, perspectives and progress. Here’s what to expect from Europe’s only hotel design event, taking place on 16 & 17 November 2023 at London’s Business Design Centre.

n the heart of London’s design community, HIX 2023 is bringing the hospitality community together for two days of exhibitions, installations, discussions and parties. Celebrating the latest and greatest hotel interior experiences, Europe’s only hotel design event is guided by this year’s theme ‘a room with a point of view’, highlighting the voices, concepts and values set to define the next chapter of hospitality design. Welcoming designers, architects, operators, investors, project managers, procurement specialists and more, guests will discover the entire hotel supply chain under one roof, and registration is free. Plug into the cutting edge of hotel design with social, expo, talk and installation stands, all underscored by a curated programme of immersive and engaging activations across the show floor by Europe’s leading design brands.

A Room With A Point Of View

Where last year’s theme was all about the great things that grew in the wake of disruption, HIX 2023 is about people, perspectives and progress. Looking ahead to the next era of hotel design, with a special focus on the unique viewpoints shaping the guest experiences of tomorrow, HIX is a platform for the people, projects and voices that make hotels incredible.

Expo

A show floor populated by Europe’s best design brands features all aspects of hotel design, from statement furnishings and the latest bathroom fixtures to the fine details and technology systems that tie a space together. Returning exhibitors include Grohe, Roca, Ligne Roset Contract and Vaughan whilst new members of the HIX community feature Simba, Schneider and Duravit. Also returning for 2023 is Collection – a dedicated space showcasing a curated selection of the best new ranges, with Lyndon, Martella, Muuto, Marset and more, all set to showcase their latest product launches.

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Installations

For 2023, HIX is doubling down on immersive hospitality experiences with a pair of installations exploring the future of hotel design. Created by London-based Blacksheep and Wroclaw’s MIXD, these two innovative hospitality spaces will allow guests to inhabit forward-thinking environments that address the biggest issues facing guests, designers and operators alike.

Talks

What’s next for inclusive design? How can hotel design engage local communities? What can hotels of the future learn from buildings of the past? HIX Talks is a two-day series of panels, keynotes, interviews and presentations addressing the big hotel design questions. This year’s line-up includes David Chipperfield Architects, Zoku, Buro Happold, Room2, WilkinsonEyre, Feix&Merlin, IHG Hotels & Resorts, Anarchitect, BeInclusive Hospitality, ReardonSmith, Bergman Interiors, SUSD and more. Join the HIX movement and register for free today at www.hixevent.com

Bespoke Outdoor Shelters

Bespoke gazebos and pergolas for hospitality venues. Talk to our expert team about your shelter requirements and installation. 01926 889922 mail@woodberry.co.uk www.woodberry.co.uk

BUSINESS

ACT NOW FOR RELIEF Another column from UKHospitality’s Chief Executive, Kate Nicholls, shares an update on the relief of business rates for the hospitality sector.

n last November’s Autumn Statement, Jeremy Hunt announced a business rates freeze and a new 75% relief for the hospitality sector as part of a £13.6bn support package, with the relief capped at £110,000-per-business. A year on, and the sector is once again urging Mr Hunt to deliver further aid in the form of business rates relief, as thousands of hospitality businesses face huge challenges, not least historically high energy prices and above-inflation wage increases. Without help from the Chancellor, those thousands could face collapse. It’s the reason UKHospitality, through continuous engagement with MPs and our highlighting of this crucial issue in the media, is urging the Government to extend business rates relief and keep the multiplier frozen. Yes, the current business rates relief package has certainly been crucial in helping businesses navigate energy, food, drink and workforce cost pressures; and has been especially important in keeping small, independent businesses afloat. Indeed, it’s something our members tell us all the time, and we must all continue to communicate that to MPs. So everyone reading this, please contact your local MP and tell them why it’s vitally important that the relief stays in place. And to make it easy to write to your MP, we’ve set up this campaign tool so members can do just that: https:// ukhospitality.eaction.org.uk/businessrates Because the looming business rates hike facing our sector has the potential to cause as much damage next year as the energy crisis has this year and last. UKHospitality’s own analysis reveals that the ending of current business rates relief next April could see venues hit with an additional £630m in business rates, plus an inflationary increase to those rates that would add almost £220m on top. And independent businesses are the ones really struggling: the CGA Business Confidence Survey conducted in May showed that independents are markedly less confident in their futures (33%), compared to operators

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with five or more sites (54%). By delivering for hospitality in his Autumn Statement, the Chancellor would be encouraging businesses to invest, scale-up and help drive the UK’s wider economic recovery. Without his help, they’ll be pushed into raising prices, laying off staff or, worse, shutting up shop permanently. The hospitality sector is willing you to do the right thing, Mr Hunt – extend business rates relief beyond April and keep the multiplier frozen. And if you do, thousands of hospitality businesses will, at last, begin to feel more confident about their futures, look to invest, recruit rather than lay off, and able to get the economy moving in the right direction. Kate Nicholls Chief Executive UKHospitality

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LUXURY REIMAGINED Bath’s historic Royal Crescent Hotel & Spa this September celebrated entering a new chapter in its prestigious 250-year history by emerging with a fresh and unfailingly luxurious new look, thanks to the expertise of Woodhouse & Law. We delve into how the creative work of the brand helped to reimagine the luxury interior of the hotel’s spaces.

n award-winning local interior and garden design company with a specialism in modernising listed and period property in the city, Woodhouse & Law were appointed to transform the bedrooms, drawing room and lobby of the landmark Bath-based building. A wealth of experience across the high-end residential sector can be seen in the beauty of the finished bedrooms, inviting and warm, imbued with new energy, while retaining the integrity and elegance of the original architectural features.

Step Into The Lobby

Seeking to connect the lobby with the reception, bar and restaurant, Woodhouse & Law looked to the hotel’s beautiful gardens for inspiration. Architectural lighting highlights the handsome pediment over the entrance to the drawing room and armoires to either side of the fireplace. The fresh, vibrant palette lifts the space, creating an impactful, welcoming and truly memorable entrance to the hotel.

Feel At Home in the Drawing Room

The drawing room of the hotel is a wonderful space, with ornate plasterwork and triple sash windows; details the Woodhouse & Law team wanted to bring to the forefront. Original antique portraits are contrasted with an invigorating contemporary piece in bold colours, which brings fresh energy to the room. Occasional tables create cosy, intimate spaces, while fringed ottomans provide versatile additional seating. New window treatments are in keeping with the classical style; designed to dress the window neatly, without obscuring the views.

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The room is accessorised so that the grandeur of the space is offset by softer touches. Architectural lighting subtly highlights key details, with the likes of an LED showcasing the pediment over the door and uplights accentuating the beauty of the marble fireplace. An integral space for the reception team at check in, guests immediately feel relaxed and at home for their stay. The new scheme seamlessly complements the contemporary, elegant feel throughout the hotel, while celebrating the intrinsic link between its history and location.

Discover Bedrooms Bringing the Outside In

Woodhouse & Law relished the opportunity to refresh and modernise each space, ensuring that rooms offer a luxurious, comfortable place for guests to escape to. Woodhouse &Law adopted a playful approach to each scheme, with contemporary furniture and lighting sitting alongside restored antique armoires. woodhouseandlaw.co.uk

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The Royal Crescent Hotel, design by Woodhouse and Law

4 Georges Place, Bathwick Hill, Bath BA2 4EN 01225 428072 info@woodhouseandlaw.co.uk

www.woodhouseandlaw.co.uk

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06/10/2023 14:49

HYGIENE

PEST CONTROL How to effectively manage bed bugs within hotel environments as told by Sophie Thorogood, Technical Training Manager at Pelsis Group.

otels are subject to a variety of pests because of the number of guests that may visit and having both hotel rooms and kitchens. One of the most feared pests to infiltrate is bed bugs. These blood feeders will secrete themselves into cracks and crevices around beds, edges of carets, electrical sockets and in furniture. Just one guest could lead to an infestation establishing and could affect every hotel room. There are a number of ways to help your pest technician to manage bed bugs, which I have details here below.

Identifying the problem

Make sure your staff are aware of the signs of bed bugs. They are hidden away but when cleaning the rooms and changing bedding, staff should be able to identify them if they are present. Bed bugs are brown, round and small (usually ~5 mm) but visible to the naked eye. There are smaller immature stages that are similar in appearance to the adults but usually paler in colour. Staff should also be able to detect bed bug spotting (faeces) which is small brown to black spots that can be seen on and under the mattress, headboard and nearby furniture of shelving. Bed bug monitors should also be kept in place so that the technician can determine when there is activity occurring.

Thorough vacuuming and housekeeping

Good cleaning and housekeeping are valuable tools to assist in managing bed bug infestations. Thorough vacuuming can physically remove the bed bugs from the environment making insecticide treatments more successful. However, make sure you follow your pest technicians’ instructions on when you can start cleaning after insecticide is applied to ensure you don’t remove it. As bed bugs are known to crawl out of vacuum cleaners, make sure they are emptied promptly and even between rooms so that a new room is not infested. Areas often missed when vacuuming include the edges of carpets, under beds or heavy furniture and the seams of fabrics in armchairs, mattresses and fabric-style headboards, which are good hiding spots for bed bugs.

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Using heat and steam

Heat treatment is an effective way of killing bed bugs without using chemicals. Bed bugs including their eggs can be killed using a ‘hot wash’ (~60°C). If bed bugs are found, washing any bedding will reduce numbers and prevent them spreading to a new room. Steam is another method of bed bug management, different tools are widely available to treat mattresses and soft furnishings where bed bugs and their eggs may reside. The bed bugs die on contact with the steam and so if the steam doesn’t reach them, such as inside a mattress they will survive. Steam also has no residual effect and so any bed bugs not found and treated directly with steam will survive.

VENUE PROFILE

TICKING ALL THE BOXES A venue which seemingly has it all, including a focus on sustainability and seasonality, is London’s Hilton Metropole. We caught up with the venue’s General Manager, Bill Fisher, to find out about the hotel and how its newly refurbished facilities are keeping up with consumer demands.

Tell us about when Hilton London Metropole opened and how the launch was navigated as part of a wider portfolio?

Located on Edgware Road in the heart of London, our hotel opened in 1972, as the largest Hilton hotel outside of the US. Hilton London Metropole is iconic, boasting 1,100 bedrooms with over 35 meeting rooms, in central London. It’s rare for hotels to offer everything we do, all under one roof. We are unique in that we are so easily connected to London and the rest of Europe, whilst also having the space to host conference and leisure guests alike from large families, to couples and individuals – making us a versatile venue.

The venue markets itself as having contemporary features and modern touches in rooms and suites, can you tell us about these and the effects they have on the guest experience?

After our multimillion-pound transformational refurbishment

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in 2022, our hotel has elevated its facilities with modern and contemporary features to enhance our guest experience. Our refurbishment celebrates the best of the capital, with the new design weaving the city’s history into the hotel as we take our guests on a journey from East to West London. Guests will experience engaging touchpoints from London’s rich heritage, vibrant art, culture, music and diverse food scene, making their stay particularly memorable.

The Hilton Metropole is positioned in central London which is a hotspot for hospitality, what features allow the venue to stand out in a competitive location?

Thanks to our stunning refurbishment, our hotel now sells itself - visually it’s a stunning experience. We are lucky to be able to cater for such a variety of guests and we want all of our visitors to feel welcomed in their new home away from home as soon as they set foot in our East Wing lobby.

VENUE PROFILE

Our four uniquely themed restaurants and bars have been relaunched with exciting new drinking and dining concepts in line with guests searching for experiential gastronomy post-pandemic. This includes our destination bar, Bow Bar, a space that is bringing to West London the creative dynamism of the East End, celebrating the order and chaos of East London with its vibrant atmosphere, expert mixologists and unique cocktails. Our Tyburn Kitchen restaurant serves seasonal dishes with 90% of ingredients sourced within 100 miles of the hotel. The sustainability and seasonality focus ensures only the most delicious ingredients, when they taste their best. The restaurant is also inspired by Covent Garden, with the design featuring the iconic arches you would find in the market. Our Tyburn Market services fresh grab n’ go items and hot and iced drinks inspired by London’s Borough Market. Lastly, our Tyburn Kitchen bar is the family favourite, with board games and dishes to suit all ages.

Being part of the wider Hilton brand is a huge selling point, how do you ensure cohesion throughout the brand at Hilton London Metropole?

We love being part of the Hilton brand, a brand which our guests love and trust. Our team members are dedicated to ensuring guests receive the world-class hospitality and fantastic experience that they expect from Hilton when they stay with us at London Metropole. For us, being part of Hilton means we have greater appeal on an international scale and for guests, they benefit from access to the Hilton Honors loyalty programme, that they can join free of charge. Hilton Honors is the award-winning guest loyalty program for Hilton’s world-class brands comprising nearly 7,300 properties in 123 countries and territories.

How will you continue to navigate emerging industry trends in order to stay present?

Our team of caring professionals are the best in the business. Trained to stay on top of industry trends and adopt a leading approach. We are proud to be winners of multiple awards, most recently England’s Best Family Hotel awarded by the International Travel Awards and Europe’s Leading Conference Hotel for 2023 awarded by the World Travel Awards. We are proud to lead with sustainability at the forefront. This is a crucial topic in all decision-making at our hotel, whereby we maintain a strong commitment to sustainability throughout all hotel departments and operations. For example, our hotel is powered by 100% renewable electricity, sends no waste to landfill, offsets the carbon emissions from all meetings and events with our partner ClimeCo and much more. We are committed to reaching our Travel with Purpose 2030 Goals, which is Hilton’s ESG strategy to redefine and advance sustainable travel globally. Travel with Purpose is integrated through every aspect of our business, including our operations, our supply chain and our engagement with our community. To meet our goals, we use our award-winning, ESG management system, LightStay, to set energy, water, and waste reduction targets. For 2023, we have the goal to reduce our water, energy and waste by 4%. We also consciously choose to partner with suppliers who reflect our hotels sustainability mission, with staff uniforms made with recycled plastic bottles rescued from our oceans and so much more. I could keep talking to you all day about our planet-conscious initiative, it’s so deeply engrained within our DNA. We are proud to put sustainability at the heart of everything we do. @hiltonlondonmet www.thehotelmagazine.co.uk

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G4S

Vanity Group

Cocoon and Bauer

Hotel Buyer

Technogym

ADA Cosmetics

Premier Software

Lanchester Wines

Silentnight Group

Esse

VOYA

0330 016 1920 hello@siemlus.com www.siemlus.com @siemlus siemlus @siemlus siemlus

02045 381787 info@vanitygroup.com www.vanitygroup.com @vanitygroupglobal VANITYGROUPGLOBAL

01375 651 606 info@hotel-buyer.co.uk www.hotel-buyer-store.co.uk @hotelbuyer HotelBuyer @HotelBuyer uk-hotel-buyer

01234 347 140 info@ada-cosmetics.com www.ada-cosmetics.com @ada_cosmetics_international ADACosmeticsInternational adacosmetics

01207 521234 sales@lanchesterwines.co.uk www.lanchesterwines.co.uk @lanchesterwines lanchesterwines @lanchesterwines @lanchesterwines7653

info@esseskincare.com www.esseskincare.co.uk @esseskincareuk EsseSkincareUK esse-skincare esseskincare

0208 770 7000 www.g4s.com/en-gb @g4slimited G4S @g4s g4s @G4SUK

01642 232325 hello@cocoonandbauer.co.uk www.cocoonandbauer.co.uk @cocoonandbauer cocoonandbauer @cocoonandbauer

0800 3162496 www.technogym.com/en-GB/ business @technogym Technogym @technogym technogym

01543 466580 sales@premiersoftware.co.uk www.premier-core.com Premier Software Solutions @corebypremier @PremierSoftware

0333 123 0892 info.silentnight.co.uk www.silentnight.co.uk @silentnightbeds Silentnightbeds @silentnightbeds

info@voya.ie www.voya.ie @voyabeauty VOYAorganicbeauty @VOYAbeauty

www.thehotelmagazine.co.uk

LUQEL

www.luqel-water.com luqel-uk @luqelukireland7661

0333 577 5773 customerservices@mattressman.co.uk www.mattressman.co.uk @mattressman_uk MattressmanOfficial @mattressmanuk

Schweppes

Kopparberg

LEMI

REM

www.schweppes.eu @schweppes Schweppes

+39 0374 363069 contact@lemigroup.it www.lemispa.com/en/ @lemi_italianwellnessequipment LemiByBrusaferri @lemigroup @lemigroup

To advertise in Hotel Magazine, please contact the team on 01795 509112 or email dec@cimltd.co.uk thehotelmagazine.co.uk @hotelmagazineuk the-hotel-magazine

Mattressman

www.thehotelmagazine.co.uk

www.kopparberg.co.uk @KopparbergUK KopparbergUK @KopparbergUK

01282 619977 sales@rem.co.uk www.rem.co.uk @remuklimited remuklimited @remuksalons

REVOLUTIONISING

MINERAL WATER

LUQEL: a mains-fed mineralised water dispenser with leading reverse osmosis filtration and hygiene. Dispensing 30 sommelier designed water tastes across a range of temperatures from 4 – 95o C, plus carbonation. Comes with dispense payment options, volume tracking and remote diagnostics. Removes micro-impurities such as bacteria, heavy-metals, and nano-plastics. Removes the need to buy mineral water and transport it around the world. Removes the storage, chilling, merchandising, and recycling of packaging within a business.

Help remove packaging waste from our planet. luqel-water.com sales.uk@luqel-water.com

Smart Hotels, Happy Guests Unleash the potential of Zennio’s Hotel Automation System

The Zennio solutions offers proven energy savings, reduced running costs and increased guest satisfaction

Zennio UK 100 Avebury Boulevard, SPACES. MK9 1FH info@zennio.co.uk