The Hotel Magazine October 2024

OCTOBER 2024

Welcome to the October issue of Hotel Magazine, where we explore the dynamic intersections of hospitality, wellness, and technology. As the autumn air begins to settle, we turn our focus to the evolving landscape of hotel experiences and how innovation is reshaping the very essence of luxury and comfort.

This month, we delve into The Future of Wellness: Integrating AI and Technology into Hotel Spa Experiences. As guests increasingly seek holistic wellbeing during their stays, the role of technology in enhancing these experiences is becoming undeniable. From AI-powered personalised wellness recommendations to cutting-edge smart amenities, hotels are now at the forefront of merging traditional spa treatments with modern tech solutions. In this feature, we explore how these advancements are not just elevating guest satisfaction but are also setting new standards in the industry.

Our second feature turns the spotlight on the pivotal role of email marketing and how it can assist in driving direct bookings. In an age where digital presence is crucial, email marketing remains one of the most effective tools for hotels to connect with their guests. We discuss strategies to harness the power of targeted email campaigns, nurturing guest relationships, and driving those all-important direct bookings. With insights from industry experts, we aim to equip you with the knowledge to refine your marketing strategies and maximise your hotel’s revenue potential.

Additionally, we are thrilled to share updates on our prestigious Hotel Magazine Awards. The 2025 competition is shaping up to be one of the most exciting yet, with an impressive line-up of nominees and categories that reflect the latest trends in the hospitality industry. We’re also pleased to introduce you to another one of our esteemed judges, whose expertise and passion for excellence will help shape the outcomes of these awards. Alongside this, we’ll be highlighting our incredible sponsors, whose support makes this celebration of industry talent possible.

As always, we strive to bring you the latest insights, trends, and innovations in the hospitality sector. We hope this issue inspires you to embrace the future of wellness and refine your marketing approaches to continue delivering exceptional guest experiences.

JADE EVANS, EDITOR

EDITOR

Jade Evans jevans@cimltd.co.uk

EDITORIAL ASSISTANT

Ailsa Newgreen ailsa@cimltd.co.uk

PUBLICATION MANAGER

Declan Wale dec@cimltd.co.uk Tel: 01795 509 112

ASSISTANT MANAGER

Jazmine Davis jazmine@cimltd.co.uk Tel: 01795 509 112

ACCOUNT MANAGER

Manjeet Griffiths manjeet@cimltd.co.uk Tel: 01795 509 112

ADMINISTRATION MANAGER

Natalie Murray admin@cimltd.co.uk Tel: 01795 509 103

CREDIT FACILITIES MANAGER

Gwen Lee creditcontrol@cimltd.co.uk Tel: 01795 509 103

MARKETING MANAGER

Lucas Payne lucas@cimltd.co.uk

15 HOTEL MAGAZINE AWARDS

This month, we share even more details on the renowned HMAs, including another face from our starstudded judging panel as well as some of the brands who are sponsoring the awards.

27 SPA, WELLNESS AND AMENITIES

Looking at the future of wellness, expert commentary reveals the benefits of integrating AI and technology into hotel spa experiences.

74 CHEF PROFILE

In an intimate conversation with Pavel Baranovs, Head Chef at Hart Shoreditch’s UBA restaurant, we find out about his journey through hospitality, what his role means to him and how he ensures authenticity in his work.

76 MARKETING

With the help of expert commentary, we look at the role of email marketing in driving direct bookings in hotels.

82 UKHOSPITALITY

As a fantastic source of expert guidance and insight, we are delighted to share another guest column by UK Hospitality’s Kate Nicholls.

88 INDEPENDENT HOTEL SHOW

In this exclusive edit, we share details on the event which returns this October and profiles on brands who will be attending.

SOCIAL MEDIA MANAGER

Lily Lawson socials@cimltd.co.uk

DESIGN AND PRODUCTION

Grant Waters grant@cimltd.co.uk

James Taylor james@cimltd.co.uk

SALES DIRECTOR

Tom Woollin tom@cimltd.co.uk

CHIEF EXECUTIVE

John Denning

Lamington Group continues growth with net-zero room2 York to open in 2026

B-Corp real estate investor and developer, Lamington Group, is delighted to unveil details of its next project under the award-winning, eco hometel brand, room2, with a York property set to start site development this Summer, and open in early 2026. This will be the brand’s first in the North of England and continues the group’s leading commitment to take real action on climate change by building and operating net-zero carbon properties.

The £30m asset will be funded off the group’s balance sheet, and the development will be managed by the in-house team of Lamington Group’s development arm. Located inside the city’s castle walls, room2 York, will offer 116 guest rooms, a meeting space, laundry room, gym, and new Winnie’s cafe and bar concept specialising in home cooked and locally grown food.

Robert Godwin, CEO at Lamington Group said: “room2 York will be a fantastic development that we are delighted to be progressing despite challenging economic conditions. In line with our One Living Planet strategy, we are proud to continue the creation of long term environmental and social value for our partners, guests and community.”

room2 York is designed to meet operational and embodied net zero standards in accordance with the UKGBC net zero carbon framework, verified in design by

Savills Earth. The new hometel is designed to achieve ultra-low energy standards. It will be fully electric, fitted with roof solar panels, showers with wastewater heat recovery and CO2 sensor-controlled ventilation. The hometel has also been designed to meet WELL Platinum, championing the highest standard of health and wellbeing spaces for our guests and team members.

This development follows Lamington Group’s Net Zero pioneering roadmap, which commits it to building to whole life net zero standards, a world first in hotels, as well as the official verification of net zero in operation of room2 Chiswick by BSI in 2023.

Hospitality Charity Only a Pavement Away Appoints Seven New Ambassadors

The pioneering UK charity, Only A Pavement Away, that supports people facing homelessness and those wanting to rebuild their lives through employment, has announced the appointment of seven new ambassadors.

Martin Williams, CEO of Rare Restaurants, brings with him a wealth of leadership experience from the hospitality sector, along with Janene Pretorious, Group Director of People and Culture at The Wolseley Hospitality Group, who can share her understanding of the value of supporting and championing the people working in the industry.

Anthony Pender, founder of Yummy Collection, and Nick Mackenzie, CEO of Greene King, are established experts with many years of experience from the pub and bar industry, with Nick previously being CEO of Merlin, whilst Matthew Beard, Cluster Managing Director of Strand Palace Hotel comes armed with knowledge of the hotel sector, and a pioneer of cultivating happiness and wellbeing of staff within large scale operations.

Greg Maguire, Founder of Manchester Hospitality Network, brings over 15 years of experience within the hospitality sector specialising in sales and commercial partnerships, and Lucy Noone Blake is co-founder of Pear, a hospitality communications consultancy based out of Manchester. She brings a wealth of contacts and context in the northern market to the charity.

Each of the new ambassadors will play a vital role in the charity, helping to communicate Only A Pavement Away’s values and mission statement.

Only A Pavement Away has recently announced the placement of their 500th member into employment, calculating an estimated £25.6 million bonus to the British economy through reduced government support, financial independence, and increased household expenditure.

WE DO NAD+

TRANSFORM YOUR SPA INTO A LONGEVITY HUB

METABOLIC SYNDROME

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SEXUAL HEALTH

WEIGHT MANAGEMENT

With a presence in over 40 countries, we leverage our proprietary NAD+ formulation (first registered in 1974) to deliver best-in-class IV infusion protocols, diagnostics, and supplementation. By working closely with the world’s leading WellTech organisations, we enable top-tier hospitality and spa destinations to become gold-standard longevity hubs and human performance centres.

HUMAN PERFORMANCE

HAIR & SKIN

LONGEVITY

HOTEL MAGAZINE AWARDS

NOT TO BE MISSED

The highly anticipated Hotel Magazine Awards are coming to London in 2025, promising to celebrate excellence in the hospitality industry. This prestigious event will highlight the most outstanding hotels, innovative designs, and exemplary service across various categories. In case you missed it previously, here we share an indepth look at the event, including the location, what’s included in your ticket and what to expect on the big night.

The spotlight is officially on the upcoming Hotel Magazine Awards as we count down the days to the prestigious event, set to take place on April 28th, 2025. The evening promises to be an opportunity for celebration, recognition, and inspiration for hospitality professionals from around the world.

Offering a unique networking opportunity with some of the biggest names in hospitality, whilst celebrating the efforts within the hotel sector, the Hotel Magazine Awards, will be a hallmark event in the hotel sector. The awards will be presented by the Global Rum Expert himself, Ian Burrell, and the event will honour the exceptional efforts of

hoteliers, managers, staff, and establishments that have set new benchmarks in service, innovation, and sustainability. From boutique hotels to renowned chains, the awards will recognise a wide array of categories, reflecting the diverse nature of the industry.

This year’s awards feature nine categories, ensuring we shine a light on all areas of the phenomenal hotel industry. Categories include: The Environment Award, Marketing Innovation Award, Best Spa and Wellness Venue, Food & Beverage Award, Diversity, Equality and Inclusion Award, Unsung Hero, Best Hotel Group, Hotel of the Year and Hotelier of the Year.

The evening will be attended by an array of esteemed

industry greats and representatives from various sectors of the hospitality industry. Among them are Hospitality Action, Expedia Group, EcoScent, Difference Coffee, Institute of Hospitality, Bidfood, VANITY GROUP, Eira Water, LaBottega, Leonardo Royal Hotels, PoB Hotels, Palm PR, Silentnight, Doctor Cocktail, LEMI Group, Monpure, Dola Dira, Tequila Komos, Miele, MEWS, Remy Cointreau, Icebox, The Biskery, The Burnt Chef Project and Mixology Express.

Beyond the awards, the evening promises to be an unmissable networking opportunity for industry professionals. Attendees will include hotel owners, general managers, industry suppliers, and media representatives. The ceremony will include a three-course dinner, a complimentary free-flowing cocktail bar with delicious serves created by Dr Cocktail himself, pop-up bars, and an unmissable after-party at an exquisite London venue, providing ample opportunities for attendees to connect, share insights, and forge new partnerships, all whilst celebrating the incredible work of the hotel space.

As the date of the Hotel Magazine Awards approaches, anticipation continues to build within the hospitality community.

For more information and to purchase tickets, visit thehotelmagazine.co.uk/hma/tickets/. Join us in celebrating the pinnacle of excellence in the hotel industry, where every nominee and winner embodies the spirit of hospitality at its finest.

Please note – award entries will remain open until November 30th .

The Details

Where?

Leonardo Royal, Tower Bridge

When?

28th April 2025

What?

A celebration of the incredible hotel sector, shining a light on individuals who are making a difference.

How to attend

Buy your tickets online now at thehotelmagazine.co.uk/ hma/tickets/

How to apply

Apply and nominate online now at thehotelmagazine. co.uk/hma/apply/

Award Categories

The Environment Award

Marketing Innovation Award

Best Spa and Wellness Venue

Food & Beverage Award

Diversity, Equality and Inclusion Award

Unsung Hero

Best Hotel Group

Hotel of the Year

Hotelier of the Year

JUDGE’S PROFILE

We’re thrilled to announce that Founder and Chairman of VANITY GROUP, Paul Tsalikis will be judging the Environment Award category at the upcoming HMAs. Ahead of the highly esteemed event, we spoke with Paul to find out his thoughts on being involved.

How are you feeling ahead of the Hotel Magazine Awards judging day?

I am honoured to have been selected as a judge for the Hotel Magazine Awards. This industry has been my home for the past 30 years, so to be able to celebrate those who are doing incredible work for the sector is so exciting. I cannot wait to get started and select a very worthy winner of The Environment Award.

Can you tell us about your approach to evaluating competitors?

I’ll approach the judging with an open mind and a real eye for detail. When looking at the nominations, I plan to pick out the hotels and team members who are going above and beyond, as sometimes taking the less conventional approach helps to produce superb results.

What attracted you to participate as a judge for the Hotel Magazine Awards?

“I will be looking with an eagle eye for integrity, innovation, an eye for detail, and passion for their craft.”

As someone who loves what they do, it has provided me with an ample opportunity to celebrate my industry and showcase the people that make it so special.

What do you hope to achieve through your role as a judge?

As a judge of a really exciting category, looking into all things sustainability, I hope I can help to champion those in our industry doing exceptional things. I also think it’s a great opportunity to gain inspiration and learn from others in hospitality to then feed it back to the VANITY GROUP team.

What qualities do you look for in award nominees?

I will be looking with an eagle eye for integrity, innovation, an eye for detail, and passion for their craft – all of the elements that are at the heart of the hotel industry.

COMPANY PROFILE

VANITY GROUP are proud sponsors of the Environment Award at next year’s Hotel Magazine Awards. We caught up with Founder and Chairman of VANITY GROUP, Paul Tsalikis to find out about the brand’s involvement in the awards and why it was an unmissable opportunity.

Please introduce your company and what you strive to achieve within the hospitality sector. VANITY GROUP is a global hotel essentials provider that offers a designer playground of brands including KARL LAGERFELD, Jo Loves, Christophe Robin, and ESPA to name a few. Our unique approach focuses on the design, development, manufacture and marketing of hotel essentials to create unforgettable hotel experiences. Our mission is to be hospitality’s House of Beauty, offering amenity collections that transcend the bathrooms and become a core part of the guest experience and hotel storytelling through authentic brand collaborations.

Tell us the award that you are sponsoring. We are sponsoring The Environment Award.

How does this category align with your brand?

Sustainability has always been at the forefront at VANITY GROUP, with our Mindful Beauty Project constantly looking for new ways in which we can reduce our impact and support our hotel partners to do the same. We believe that it won’t be one big leap, but millions of tiny steps that will make the hospitality sector more sustainable. We all have a part to play and this award champions those who are leading the way. This award will be an inspiration for others to make sustainable changes in their own businesses.

Why was it important for your brand to be involved in the HMAs?

The hospitality industry is one huge family that provide exceptional services and experiences that make people feel good. Celebrating those who are making our industry a better, more exciting place was an unmissable opportunity. These awards showcase the incredible people that make this industry such a special place to work.

How do you see the HMAs shaping the future of the hotel sector?

Being recognised for what you do is an incredible motivation for those that are pushing the industry forward. The HMAs are going to celebrate our exceptional colleagues and provide inspiration for hotels to continue

“Healthy competition is always good fuel for innovation!”

to innovate and deliver. Plus, healthy competition is always good fuel for innovation! vanitygroup.com/en/ thehotelmagazine.co.uk/hma/

COMPANY PROFILE

Mixology Express are the official RTD cocktail sponsor at next year’s Hotel Magazine Awards. We caught up with the brand’s Managing Director, Veronique Twycross, to find out what to expect on the night and how she sees the HMAs shaping the future of the hotel sector.

Please introduce your company and what you strive to achieve within the hospitality sector.

Mixology Express is a mother and son’s family-owned business, which was inspired by our love of cocktails and the aim to deliver high-quality products to the UK RTD market.

We have partnered with Tommy’s Fizz cocktails to exclusively distribute their ready-to-serve premium cocktails handcrafted in France. We aim to provide this solution for various types of venues. For hotels in particular, we want to redefine the mini-bar experience with our 200ml glass bottle format, elevate the guest experience and provide additional options beyond the conventional mini-bar offering.

For events, our concept emerged from observing the challenges faced by hotels to meet the demands of cocktail service, often compromising on time, quality, or consistency. Our mission is to empower venues to streamline cocktail service, enhancing guest’s experiences throughout the entire event. Tommy’s Fizz Cocktails provide a premium solution, offering high-quality, consistency, and efficiency to hotels across the UK.

Ready-to-serve and requiring no prior experience, our solution reduces wait times from minutes to seconds while consistently delivering excellence through handcrafted cocktails made with the finest ingredients. Our vision is to optimise operations and enable venues to broaden their cocktail offerings, previously hindered by cost constraints and complexity.

Why was it important for your brand to be involved in the HMAs?

Our brand places a significant emphasis on the hotel industry as one of our key areas of focus. We understand that innovation is crucial in this sector, and being involved in the Hotel Magazine Awards allows us to demonstrate our commitment to this principle. By participating in these awards, we can showcase our cutting-edge products and services designed to meet the evolving needs of the hospitality industry. Furthermore, our involvement underscores our dedication to driving progress and excellence within the hotel industry, aligning our brand with the highest standards of quality and innovation that the Hotel Magazine Awards represent.

“The awards set a benchmark for quality and service.”

How do you see the HMAs shaping the future of the hotel sector?

The Hotel Magazine Awards have the potential to significantly influence the future of the hotel sector in several impactful ways. They will encourage hotels to continually innovate and elevate their offerings, fostering a culture of excellence and creativity. The awards set a benchmark for quality and service by recognising and celebrating outstanding achievements, motivating hotels to strive for higher standards. Additionally, the awards create a valuable platform for sharing new ideas and best practices, facilitating a collaborative environment where industry professionals can learn from each other’s successes and challenges. Ultimately, this collective effort will lead to enhanced guest experiences across the industry, as hotels adopt innovative approaches to meet and exceed the expectations of their clientele.

mixologyexpress.com/ thehotelmagazine.co.uk/hma/

COMPANY PROFILE

We are pleased to announce MONPURE as the sponsor of the Best Hotel Group Award at next year’s Hotel Magazine Awards. In this exclusive editorial, we spoke to Founder and CEO at MONPURE, Nate Bigger, to find out about the brand’s involvement in the highly anticipated event, and how the sponsored category aligns with the ethos of MONPURE.

Please introduce your company and what you strive to achieve within the hospitality sector. MONPURE is the leader in scalp and hair health, dedicated to alleviate scalp discomfort and irritation, prevent hair thinning and promote stronger, healthier hair. Founded in 2020 by myself, MONPURE has garnered over 55 industry awards.

My mother was a model during the 1990s supermodel era. I spent my childhood backstage at fashion shows where I witnessed the harsh realities models faced behind the scenes, particularly the damage inflicted on their hair by relentless styling and harsh chemicals. Season after season, models suffered noticeable hair loss and degradation which in turn affected their confidence and their identity.

Recognising a need in the market for products that focus on both hair and scalp health, I established MONPURE. Revolutionising traditional haircare by using concentrated active ingredients in its formulas, shifting the haircare conversation from mere styling to comprehensive health and wellness – the brand is built on the principle of addressing not just short-term styling solutions but providing complete hair and scalp wellness for long-term health and vitality.

MONPURE believes that the journey to healthy hair is as important as the result, and subsequently MONPURE have partnered with some of the most prestigious luxury hotels such as The Berkeley, Cliveden House, and Chewton Glen to supply award-winning products and amenities, but also to put a big emphasis on improving spa treatments that satisfy modern customers’ needs for innovative hair and scalp wellness experiences.

Tell us the award that you are sponsoring. We are sponsoring the Best Hotel Group Award.

How does this category align with your brand?

This category reflects our core principles of maintaining exceptional quality and consistency across all customer interactions, mirroring the ethos of the world’s finest hotel groups. We prioritise guests’ health and confidence,

ensuring our hotel amenities and spa treatments adhere to the highest standards. Our advanced, safe formulations are designed to meet the needs of all guests, including those who are pregnant or breastfeeding, underscoring our commitment to inclusive, exceptional care. MONPURE is proud to be certified B-corporation, vegan and cruelty free.

Why was it important for your brand to be involved in the HMAs?

Participating in the HMAs aligns with MONPURE’s mission to constantly innovate and enhance customer experiences in line with evolving demands. The awards offer a platform to showcase our innovative hair and scalp wellness solutions to luxury hotels globally, reinforcing our position as a leader in hospitality wellness. Through the HMAs, we can foster relationships with top-tier hotels committed to excellence, helping them elevate their guest experiences and bring an innovative and exclusive edge by providing our luxury hair and scalp experiences.

How do you see the HMAs shaping the future of the hotel sector?

The HMAs play an important role in steering the hotel industry towards prioritising guest wellness, quality, and superior experiences. As the focus on holistic wellbeing intensifies, we anticipate more hotels will incorporate advanced wellness treatments and high-quality products to distinguish their offerings. MONPURE is excited to contribute to this shift, helping to set new standards in guest care and satisfaction. By championing comprehensive wellness, the HMAs encourage the industry to innovate and excel, ensuring guests wellbeing is at the forefront of hospitality.

monpure.com thehotelmagazine.co.uk/hma

COMPANY PROFILE

We are excited to announce that Silentnight Contract will be the official sponsor of the Hotelier of the Year Award at next year’s Hotel Magazine Awards. In this exclusive editorial, we interviewed Martin Snelson, Marketing Lead at Silentnight Contract, to discuss the brand’s participation in this prestigious event and how their sponsorship reflects the company’s core values.

Please Introduce your company and what you strive to achieve within the hospitality sector.

As the hospitality and contract division of the UK’s most trusted sleep brand, Silentnight Contract is dedicated to providing flexible, scientifically proven sleep solutions for every hospitality experience. From hotels to student accommodations and private rentals, our mission is to ensure that every guest enjoys a restful night’s sleep, no matter where they find themselves.

Tell us about the award you are sponsoring. We’re proud to be the headline sponsor of the Hotelier of the Year award at the prestigious Hotel Magazine Awards. This category perfectly aligns with our brand’s focus on elevating the guest experience through exceptional sleep quality. The Hotelier of the Year award recognises the hospitality professionals who are going above and beyond to deliver outstanding service and operational excellence –qualities that are essential to ensuring guests have a truly memorable stay.

How does this category align with your brand?

As a brand deeply rooted in sleep science and innovation, we believe that the quality of sleep is a key differentiator in the hotel industry. Guests today demand more than just a comfortable bed; they want a sleep experience that leaves them feeling refreshed and rejuvenated. By sponsoring this award, we aim to shine a spotlight on the hoteliers who are pioneering new ways to prioritise sleep and wellness within their properties.

Why is it important for your brand to be involved with the HMAs

Our involvement in the Hotel Magazine Awards also underscores our commitment to shaping the future of the hotel sector. As the hospitality industry continues to evolve, we see the HMAs as a platform to foster innovative thinking, share best practices, and celebrate the trailblazers who are raising the bar for guest satisfaction. Through our sponsorship, we hope to inspire other

“We see the HMAs as a platform to foster innovative thinking.”

hospitality providers to follow suit and make sleep a central focus of the guest experience.

How do you see the HMAs shaping the future of the hospitality industry?

At Silentnight Contract, we bring over 75 years of expertise in sleep science, as well as a meticulously tested range of durable, comfortable, and fire-safe products. Our trusted brands are designed to deliver a superior sleep experience in any hospitality setting. By aligning ourselves with the prestigious Hotel Magazine Awards, we aim to cement our position as the go-to sleep partner for the hospitality industry, helping hoteliers across the UK and beyond provide their guests with the restful nights they deserve.

silentnight.co.uk thehotelmagazine.co.uk/hma/

SPA, WELLNESS AND AMENITIES

Section sponsored by Silentnight

PROMOTING WELLNESS

Five ways the perfect bed can promote wellness of your guests, as told by the experts at Silentnight Contract.

1

OPTIMAL SLEEP QUALITY

A great mattress with the right firmness and support promotes proper spinal alignment and will ultimately reduce nighttime disturbances for sleepers whilst good bedding materials help regulate temperature, wicking away moisture and maintaining a comfortable sleeping environment. Advanced mattress technologies, such as zoned pocket springs help to minimise motion transfer, ensuring undisturbed sleep for couples. Quality pillows that support the head and neck further enhance sleep posture. Hoteliers can ensure their guests wake up feeling refreshed, energised, and ready to face the day with these essentials. And a well-rested guest is the best advocate for any hotel.

3

PHYSICAL COMFORT AND PAIN RELIEF

High-quality mattresses with zoned support systems adapt to different body parts, providing tailored comfort for shoulders, hips, and lower back. This customised support helps with better spinal alignment, reducing the likelihood of waking up with aches and pains. For guests with existing conditions like back pain or arthritis, a supportive bed can offer temporary relief and improved sleep quality. Hoteliers should be prioritising investment in beds that prioritise physical comfort; in doing so they’re demonstrating their commitment to guest health and well-being.

5

2

STRESS REDUCTION AND RELAXATION

Luxurious, soft-to-the-touch linens and plush pillows create a welcoming, cocoonlike atmosphere that immediately signals to guests it’s time to unwind. Ergonomically designed mattresses reduce physical tension, allowing guests to relax fully. The mere sight of a beautifully made, inviting bed can trigger a psychological response, lowering cortisol levels and promoting the release of feel-good hormones. By prioritising beds that induce relaxation, hotels provide guests with a vital tool for managing travel-related stress and maintaining overall wellness.

4

ALLERGY PREVENTION AND RESPIRATORY HEALTH

Hypoallergenic mattresses and bedding resist dust mites, mould, and other common allergens that can trigger reactions or exacerbate respiratory conditions. Advanced mattress materials with antimicrobial properties, such as Smartshield™ help maintain a cleaner sleep environment. Easily washable, breathable fabrics for sheets and pillowcases further reduce allergen accumulation. For guests with asthma, allergies, or other respiratory sensitivities, these features can make a significant difference in sleep quality and overall wellness, ensuring they breathe easier and wake up feeling healthier.

MENTAL REJUVENATION AND MOOD ENHANCEMENT

Quality sleep, facilitated by a comfortable bed, is essential for cognitive function, emotional regulation, and overall mental well-being. Guests who experience deep, uninterrupted sleep are more likely to wake up with improved mood, sharper focus, and enhanced creativity. The psychological comfort of a luxurious bed can boost feelings of being valued and cared for, positively impacting a guest’s overall mood and satisfaction with their stay. Through this attention to detail, we’re not just offering a place to sleep—we’re providing an essential component of the wellness experience our discerning guests expect and deserve. silentnight.co.uk

LEVELLING UP EXPERIENCES

With help from industry experts, we look at the future of wellness and how hotels are integrating AI and technology into spa experiences.

As the wellness industry continues to evolve, the intersection of technology and self-care is creating new opportunities for personalised and immersive experiences. In the hotel industry, AI and cutting-edge technology are transforming traditional spa services, offering guests tailored treatments that cater to their unique needs and preferences.

At Hoar Cross Hall, the team have seamlessly integrated technology into the spa and overall guest experience. Matt Wesson, CTO at Hoar Cross Hall, revealed that the venue’s approach is driven by two core objectives: enhancing the guest experience and streamlining operations for the hotel’s teams.

This summer, harnessing the healing elements of earth, water, fire and air, Hoar Cross Hall introduced its new luxurious outdoor spa which has since been a hit amongst gets. Prior to the spa terrace being built, we asked Matt how important the integration of technology was ahead of this process. Matt revealed that even before the spa terrace was built, the integration of technology at Hoar Cross Hall was a “crucial” part of the hotel’s strategy, driven by its commitment to enhancing the guest experience while maintaining the personal touch that sets them apart.

“One of our key focuses has always been being led by data and reporting across the business. We have implemented sophisticated data collection and reporting systems that allow us to continuously monitor and improve every aspect of our operations. By analysing guest feedback and behaviour patterns, we’ve been able to make informed decisions that ensure our technology investments are aligned with what truly enhances the guest experience.

“For example, we’ve been careful to introduce guestfacing technology in ways that complement, rather than replace, our personalised service. Our approach has been to use technology as a tool to remove friction from the guest journey. This ensures that our guests can enjoy the convenience of modern amenities without losing the warmth and attentiveness that define their experience at Hoar Cross Hall,” added Matt.

There are many key trends arising surrounding technology integration within the wellness industry currently, but one of the key trends Matt is noticing is the increasing integration of AI, which he believes will have a significant impact in the coming years. “AI is not just a trend but a powerful tool that is reshaping how we approach both guest experiences and operational efficiency.

“At Hoar Cross Hall, we’re already seeing the benefits of AI in various areas, and we anticipate that its role will only grow. For instance, AI-driven reporting and data analysis are becoming invaluable. By leveraging AI, we can gain deeper insights into guest preferences and behaviours, allowing us to tailor our services more precisely and enhance the overall experience. This data-driven approach helps us make informed decisions that improve everything from our spa treatments to our dining options,” added Matt.

It is important to remember however, that although the use of technology is becoming more prevalent in hotel spas, there is still that need for human touch and empathy in wellness services. In line with this, Matt added, “Balancing technology with the need for human touch and empathy is essential at Hoar Cross Hall and across

© Hoar Cross Hall

“Our approach has been to use technology as a tool to remove friction from the guest journey.”

the Barons Eden collection. While we embrace technology to enhance convenience and personalisation, we ensure it complements, rather than replaces, the warmth and personal connection that define our services.

“By automating routine tasks through AI, our team can focus more on engaging with guests personally, understanding their needs, and providing thoughtful, tailored service. We use technology to gain insights into guest preferences, which allows us to offer personalised experiences while maintaining the human touch that our guests value.”

In line with the essential balance between the use of technology and the need for human touch, Frits explained that at The Montenotte and Bellevue Spa, they believe in using technology to enhance, rather than replace the human element of their services. “We prioritise the expertise of our therapists and the personal connections they form with guests. Hotels can balance the use of technology to improve efficiency and personalisation, while ensuring face-to-face services remain focused on providing tailored experiences that meet each guest’s unique needs.”

It’s apparent that, ultimately, Hoar Cross Hall’s goal is to leverage technology to support its team in delivering heartfelt hospitality, ensuring that modern convenience enhances rather than diminishes the personal and empathetic service they’re known for.

At Seaham Hall, the team are pioneering the integration of technology into their spa offerings through a partnership with Swell, a brand dedicated to health and

wellness through sound therapy. The Swell Relaxation Suite is a standout feature, providing a bespoke meditative environment where sound therapy becomes an accessible and inclusive experience. Sound, with its unique ability to activate both the brain and body, plays a central role in this concept.

Ross Grieve, Managing Director of Seaham Hall, revealed, “By collaborating with spa partner ishga, Swell has developed a tailored sound composition that transports listeners to the serene landscapes of the Hebrides, enhancing the meditative experience. The suite offers a 90-minute ishga Five Senses Sound Ritual, combining a sensory test, various scrubs, hot stone massage, regenerating facial, and scalp therapy, followed by 30 minutes in the Swell Suite. This comprehensive treatment is guided by Swell’s scientifically crafted sounds, proven to lower heart rates and induce deep relaxation.”

The venue has also integrated technology into its Swell ‘Five Senses’ Full Day Spa experience. This package leverages innovative audio technology by incorporating the sound of ocean swells into the 60-minute “Top to Toe Ritual” or “Swell Massage.” This auditory element enhances relaxation by simulating the soothing effects of the sea, engaging guests’ senses in a holistic way.

Similarly, the Bellevue Spa at The Montenotte is a luxurious urban sanctuary offering a tranquil haven for rejuvenation of the body, mind and soul where guests can choose from a blissful range of indulgent spa treatments. Frits said, “Technology plays a significant role in enhancing

© Hoar Cross Hall

guests’ experiences and increasing efficiency so that Bellevue Spa can focus on ensuring it is a perfect place to escape the noise and prioritise self-care.”

The Salt Room, situated within the heart of Bellevue Spa, was introduced last year as part of the venue’s ongoing elevation of spa offerings. It creates a microclimate reminiscent of natural salt caves, offering a unique experience that aids respiratory health, boosts the immune system and rejuvenates the skin. Frits revealed how they wanted to offer an innovative treatment that aligns with the growing trend of holistic wellness experiences in luxury hotels, providing guests with a memorable and health promoting spa escape.

Captain’s Club Hotel work with Journey Software, specifically using the ecommerce platform to allow guests to book online for their room, table reservations and the spa. As well as this, the venue also uses Journey’s experience management system (EMS) as its spa management platform.

Tim Lloyd, Managing Director at Captain’s Club, said, “Since partnering with Journey, we’ve seen a noticeable improvement in our key performance metrics. Our conversion value from paid ads has increased +115% YoY, and our ROAS has increased +43% YoY. Guest satisfaction has also improved, with more positive feedback on the ease of booking.

“Journey’s ecommerce platform has enhanced our guest experience. The online booking process creates an excellent first impression. Once checked in, guests can easily view live availability for amenities such as the spa and restaurant, enabling them to enhance their stay with a spa treatment or a dinner.”

Lucy Morris, Spa Manager at Slieve Russell, also revealed, “We first implemented Journey’s Experience Management System (EMS) as our spa management platform. We then went on to integrate Journey’s ecommerce platform to allow our guests to book online their spa days and treatments, and purchase retail products all in one transaction.”

Slieve Russell also utilise Journey’s Gift Voucher platform to offer guests a chance to gift treatments at Ciuin Spa. In terms of significant changes in revenue streams or profitability since working with Journey, Lucy said, “We have seen an increase in our booking value. They now have the option to add more at checkout, whether that’s a bottle of prosecco or a mocktail to enjoy with their treatment. More customers are booking directly through our website and coming through from sponsored ads from our Spa Direct Programme.”

Lucy revealed that the venue plans to continue using Journey’s platforms by ensuring Slieve Russell’s spa services are easily bookable with real-time availability. Through their Spa Direct programme, Lucy said, “We aim to continue increasing our direct bookings, allowing us to avoid the high commissions associated with OTAs and also fill white space in our spa diary. By simplifying this booking process for our guests, we enhance their experience, drive higher engagement with our spa services and ultimately boost our overall revenue.”

REVĪVŌ is a luxury wellness resort that embraces a holistic approach to wellbeing, seamlessly integrating technology to enhance the guest experience. One example

“Balancing technology with the need for human touch and empathy is essential.”

is through the resort’s Breathe Luxe Lamp, which offers customisable lighting modes to serve as a personal sleep and wake companion. From soothing amber light for restful nights to invigorating blue light for energetic mornings, the lamp helps align guests’ routines with guided breathing exercises and evening meditations.

Kate Leff, CEO at REVĪVŌ Wellness Resort, agrees that AI and technology are revolutionising the wellness industry by offering personalised, data-driven experiences. At REVĪVŌ, Kate admitted, they see a future where technology not only enhances but also customises wellness journeys, making them more effective and engaging.

“Through AI-driven analytics, we can tailor treatments to individual needs, monitor progress in real-time, and offer insights that empower guests to take control of their wellness journey. This level of personalisation will set new standards in the industry, transforming how guests interact with wellness services,” she added.

© Hoar Cross Hall

We asked Kate what she believes are the key trends in technology integration within the wellness industry that she believes will have the most impact in the coming years, and her plans on leveraging these, to which she said, “Key trends include AI-driven personalisation through health data analysis software, which allows us to create more curated and tailored experiences for our guests. Wearable health technology is also leading the way by providing measurable data, such as monitoring sleep patterns and stress levels. In our soon-to-open Vitality Centre, we will be incorporating advanced technology for personalised nutrition, longevity, and sleep treatments, along with diagnostic tools that utilise health data management to offer a comprehensive and measurable approach to wellness.”

As we look to the future, it’s clear that the wellness industry is on the brink of a technological transformation. However, Kate believes that the core principles of wellness—empathy, connection, and holistic care—must remain at the forefront. “At REVĪVŌ, we believe that the most successful integration of AI and technology will be one that amplifies these principles, creating spaces where guests feel both seen and supported, with every technological innovation serving to deepen the wellness journey,” she finished.

Speaking on key trends in technology surrounding wellness, Laura Montesanti, Founder of Synergy – The Retreat Show, highlighted the demand amongst consumers for a full body analysis. She said, “Technogym, one of our partners has just launched a full body scan machine to review people and then advise them on the best workouts. Technogym Checkup is a fundamental element of the Technogym Ecosystem, and uses advanced measurement technologies and artificial intelligence to provide an assessment of physical and cognitive condition.”

Another element which Laura is seeing a lot of are frequency machines, as she explained, “One of our attendees Wholetone Wellness is a bioenergetic wellness service specialising in the application of frequency-based wellness technologies. Its system identifies, stimulates and balances the energetic terrains of the body and environment, including physical, psychological, and spiritual energy.”

At Hyatt Regency Kotor Bay Resort, given the particularity of the spa and wellbeing offering at the resort, which in addition to wellness includes unique medical and health segments, Dr Marina Delic, from Vrmac Health & Wellbeing de Mar at Hyatt Regency Kotor Bay Resort, in Montenegro, explained that in order to harness technology in their spa offering, the current methods being used are grounded in three pillars; “Natural powers provided by our locality (this region is declared a natural health zone more than a century ago) the expertise of our teams, and technology.

“The state-of-the-art clinical equipment with advanced tools (including all modalities of electrotherapy, press therapy, HIFEM technologies for muscular sculpting, EKG, BIA, and a Vyntus Body analyser for complete functional lung testing) gives us the ability to provide each patient with customised, but more importantly precise care and tailor-made treatments in real-time. This, together with gadgets for remote monitoring and predictive analytics

facilitates for an immediate customisation of therapies while in process, thus increasing successful results,” said Dr Marina.

In terms of Dr Marina’s experience with technology and how it can improve the operational efficiency, she acknowledged that scheduling and data access have been technologically enabling professionals for decades now, and believes that reliance on this type of technology will only increase. She said, “Why? Because it frees our people to spend more time with their patients, rather than toiling on time-consuming administrative and filing procedures. Streamlining these processes into the digital arena reduced overhead expenses, opened up physical space where bulky sensitive information was previously filed, and most importantly – freed our professionals from timeconsuming, everyday tasks.

“Further, AI can advance operations through purchasing and stock control, logistics and everyday tasks such as air, water, sauna management, regulation and of course quality control,” finished Dr Marina.

The integration of technology within the wellness and hotel industries is revolutionising how services are delivered, offering enhanced personalization and efficiency. At establishments like Hoar Cross Hall, Seaham Hall, Hyatt Regency Kotor Bay Resort and REVĪVŌ Wellness Resort, advanced technologies such as AI and sound therapy are not only improving operational processes but also enriching guest experiences in innovative ways. However, a critical balance must be maintained—technology should complement, not replace, the human touch that defines hospitality and wellness. As the industry continues to evolve, successful integration will hinge on using technology to deepen personal connections, ensuring that guests feel both supported and valued in their wellness journeys. The future of wellness is undoubtedly techdriven, but it must remain rooted in empathy and holistic care to truly succeed.

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Ecofill

A refillable and traceable dispenser with changeable sealed pouches, for a minimum environmental impact.

REDEFINING WELLNESS

How NADclinic is empowering spas to become longevity hubs.

As the global wellness industry is expected to surpass $1.2 trillion by 2027, luxury hotels and spas are seizing the opportunity to offer guests more than just relaxation.

From high-powered executives to wellness aficionados, today’s travellers are increasingly seeking immersive, health-boosting experiences that blend cutting-edge science with holistic wellbeing. In this evolving landscape, IV therapies, non-invasive rejuvenation treatments, and advanced health diagnostics are reshaping how wellness is integrated into luxury hospitality.

Among the forefront of this transformation is NADclinic, a leader in NAD+ therapy with a presence in over 40 countries. The clinic leverages a 50-year-old NAD+ formulation, originally registered in 1974, to offer best-in-class IV infusions, advanced diagnostics, and tailored supplements.

By empowering hotels and spas to embrace these

scientifically backed wellness solutions, NADclinic is helping transform properties into premier longevity destinations, catering to clients who want to thrive across the six pillars of health.

The Rise of Longevity-Focused Wellness

Guests today are no longer satisfied with superficial wellness treatments. Instead, they seek long-term solutions that enhance vitality, energy, and overall wellbeing. Wellness tourism, growing at a faster rate than conventional tourism, is now a major priority for the hospitality sector, especially in luxury spaces.

As hotels and spas race to cater to this demand, those who incorporate advanced therapeutic services, like NAD+ infusions, are positioning themselves as the go-to locations for longevity and vitality.

NAD+ (Nicotinamide Adenine Dinucleotide) is a coenzyme found in every cell of the body and plays a

critical role in energy production, DNA repair, and cell regeneration. But, as we age, NAD+ levels decline, which is linked to symptoms of fatigue, cognitive decline, and poor metabolic function. NADclinic’s NAD+ IV infusions work by replenishing these levels, giving guests a boost in energy, mental clarity, and overall wellness—allowing them to experience the ultimate rejuvenation during their stay.

A Concierge Wellness Experience

NADclinic’s bespoke concierge service allows hotels and spas to seamlessly integrate NAD+ IV infusions into their wellness offerings. Whether a guest seeks recovery after a long-haul flight, an energy boost before a busy day, or simply wants to unwind and revitalise, these treatments can be tailored to their specific needs. On-site administration provides the convenience of instant access to world-class health solutions, helping properties elevate their reputation as wellness leaders.

For spa managers and hoteliers, this partnership isn’t just about offering a trendy wellness treatment—it’s about creating an all-encompassing health experience that meets the needs of modern, health-conscious travellers. Whether through personalised IV therapy, biological age testing, or nutritional assessments, NADclinic delivers a full spectrum of wellness services designed to optimise the wellbeing of each guest.

A Legacy of Wellness Innovation

What sets NADclinic apart is its heritage and expertise. The clinic’s signature NAD+ formulation has been perfected over five decades, backed by extensive research and clinical success. This formulation forms the backbone of a range of offerings, from IV infusions to supplements, all aimed at helping individuals live healthier, longer lives.

With over 40 clinical locations worldwide and a growing network of luxury spa and hotel partners, NADclinic is

at the cutting edge of wellness. Their holistic approach combines state-of-the-art diagnostics—such as biological age assessments and NAD+ level testing—with highly personalised therapy plans. By providing a 360-degree solution, NADclinic helps hospitality venues not only meet the needs of wellness travellers but exceed them, creating an unparalleled longevity experience.

The Future of Wellness

In an exciting development for 2024, NADclinic is set to launch its NADSQ, allowing clients to maintain optimal NAD+ levels anytime, anywhere. This easy-to-administer injection kit promises to extend the benefits of NAD+ infusions beyond the spa or hotel visit, enabling individuals to effortlessly manage their health on the go. Combined with NADclinic’s supplements and continuous diagnostics, this innovation represents a new frontier in accessible, results-driven wellness.

NADclinic: Leading the Way in Longevity Solutions

As the demand for wellness-driven travel continues to grow, hotels and spas have the opportunity to become more than just retreats—they can be transformative health destinations. NADclinic is helping them do just that, offering bespoke, science-based wellness solutions that not only revitalise guests but empower them to live healthier, more vibrant lives. Whether through tailored NAD+ infusions, cutting-edge diagnostics, or holistic supplement programmes, NADclinic is at the forefront of a new era in hospitality wellness.

For more information on how NADclinic can enhance your hotel or spa’s wellness offerings, visit NADclinic.com.

For enquiries email Enquiry@nadclinic.com or call +44 020 7935 1155

THE GOOD HAIR STAY

How partnering with professional haircare brands can enhance guest experience. By

VANITY GROUP

Luxury haircare is fast becoming a nonnegotiable for hotel stays and with many hotels now investing in state-of-the-art hair dryers and tools, it makes sense that the shampoo and conditioner in the shower is of the same standard. That’s why professional haircare amenities are having a moment in high-end hotels – the promise of a great night’s sleep followed by a good hair day makes an irresistible proposition for booking in.

Having a recognisable haircare brand in the bathrooms immediately elevates the guest experience delivering a ‘fresh from the salon’ feeling, and builds trust and

credibility that comes with partnering with a professional brand. Hotels that deliver on this will likely enjoy repeat visits from joyful, shiny-haired guests that have saved on their baggage weight by skipping the shampoo and conditioner they usually pack.

Beyond the bathrooms, partnering with haircare brands also opens opportunities for partnerships ranging from room to retail to blow-dry stations and influencers events. Take art’otel as a perfect example. In collaboration with professional haircare brand KEVIN.MURPHY, they recently introduced the KEVIN.MURPHY styling channel. Created exclusively for art’otel, the Styling Channel is a collection

of 5 styles that you can achieve in the hotel room with KEVIN.MURPHY’s award-winning retail collection. From the perfect bouncy blow dry, through to an effortlessly undone look, the styling channel delivers simple, easy to follow guides with incredible results. Guests simply choose the style and order the products via the front desk or their Wonder Pass App.

Not only does this elevate the stay, the room to retail element also opens an additional revenue stream, supporting guest experience and the bottom line.

Haircare formulations are an exact science, and VANITY GROUP have worked closely with our professional haircare brands to create hotel collections that deliver results and provide a luxurious experience. Our designer playground is home to some of the most coveted and progressive professional haircare brands including:

Christophe Robin Paris

founded in the professional salons of Paris, Christophe Robin has achieved cult status with their efficacious products that unleash the hair’s full potential. We’ve transformed two of their most loved ranges, Hydrating and Regenerating, into luxurious hotel collections.

KEVIN.MURPHY

World renowned session stylist haircare brand KEVIN. MURPHY are pioneers in professional haircare with their skincare as haircare approach to formulations. The styling product of choice for fashion designers around the world, KEVIN.MURPHY’s incredible range is available in stunning, contemporary hotel collections.

Percy & Reed

Created by hair stylist to the stars, Paul Percival, the Percy & Reed hotel collection delivered salon-quality results accompanied by a stunning fine fragrance inspired by English country gardens. Their innovative Wonder Collection is suitable for all hair types and is designed to nourish from root to tip.

Fellow Haircare

This colourful and creative Brooklyn-based barber shop created their haircare collection that is gentle enough to use every day without stripping or damaging the hair. Want to find out more? Get in touch with our expert team at info@vanitygroup.com or +44 2045 381787 and discover our House of Beauty at vanitygroup.com

BREAKING THE MYTH

We had the pleasure of speaking with Lutz Hübner, CEO of ADA Cosmetics, a leading name in hotel cosmetics known for their innovative approach to sustainability. Lutz shared his insights on balancing sustainability with cost-efficiency in the hospitality industry, ADA Cosmetics cutting-edge products like “ADA Cosmetics Refillution” and the company’s commitment to genuine eco-friendly practices.

Generally speaking, can you tell us your thoughts on sustainability and costs/budgets and the opinion that they are contradictory? At ADA Cosmetics, we firmly believe that sustainability and cost-efficiency are not contradictory but complementary when approached correctly. Integrating sustainable practices can enhance a hotel’s bottom line by reducing

environmental impact and cutting costs. For example, by investing in high-quality, eco-friendly products, hotels can reduce waste and minimise the need for frequent replacements, leading to long-term savings. Sustainable practices also align with the growing consumer demand for environmentally responsible businesses, enhancing brand loyalty and driving revenue.

In our experience, the notion that sustainability and costs are at odds is a misconception that we have successfully challenged. When done right, sustainability preserves our planet and enhances profitability. This approach has been a critical driver of our success and the success of our clients.

What products can a hotel genuinely benefit from without falling into a ‘greenwashing’ trap?

When selecting products for a hotel, it’s crucial to delve into their origins and production processes to avoid falling into the ‘greenwashing’ trap. At ADA Cosmetics, we make it our priority to produce our hotel cosmetics locally or within a reasonable regional distance at our own factories. This approach not only reduces the carbon footprint but also supports local economies and ensures superior quality control. Keep in mind that not all sustainability labels are created equal. While certifications like Cradle to Cradle rigorously analyse the entire supply chain and do a full audit through external bodies to guarantee sustainability, others, like B-Corp, may only superficially address aspects like office spaces, potentially leading to greenwashing practices. Our recommendation to hotels is to look beyond the label and zero in on the product’s origin and certification. By doing so, you can make sustainable, conscious choices that not only benefit your business but also contribute to the well-being of the environment.

Can you tell us about any innovations from ADA Cosmetics regarding sustainable products?

At ADA Cosmetics, we are thrilled to introduce a groundbreaking innovation that is set to revolutionise sustainability in the hotel industry: We trademarked it “ADA Cosmetics Refillution.” It is the first automated refill machine embedded into a complete refill process for hotel cosmetics. This is a world premiere for the hotel category.

ADA Cosmetics Refillution is designed to significantly reduce costs and environmental impact, addressing two of the most pressing concerns for hotels today.

With this new system, hotels can save up to 30% on cosmetics expenditures. This is achieved by eliminating the need for individual-sized cosmetics portions, which are more expensive and generate a significant amount of waste. By adopting ADA Cosmetics Refillution, hotels can provide the same high-quality products to their guests while optimising their budget.

What’s even more remarkable is the environmental impact. With ADA Cosmetics Refillution, hotels can slash plastic waste by an incredible 95% compared to traditional single-use packaging. This substantial reduction in plastic use not only aligns with the increasing demand for more sustainable practices in the hospitality industry but also inspires others to follow suit. It showcases our dedication to spearheading eco-friendly innovation.

ADA Cosmetics Refillution is a unique and innovative solution that reflects our belief at ADA Cosmetics that sustainability and cost-efficiency can and should go hand in hand. We proudly offer a solution that supports the environment and provides tangible benefits to our hotel partners. ADA Cosmetics Refillution’s ability to significantly reduce costs and environmental impact, its world

premiere status in the hotel category, and its dedication to spearheading eco-friendly innovation make it a valuable addition to any hotel’s operations.

ADA Cosmetics Refillution is the first of its kind. What inspired this launch?

The inspiration behind ADA Cosmetics Refillution comes from our commitment to being more than just a supplier— we see ourselves as a true partner to the hotel industry. At ADA Cosmetics, we anticipate new developments and respond to hotels’ evolving needs, often developing new concepts together. We launched this year the first ever mono-material, contamination-free pump systems. It’s the first pump that is fully recyclable. Another world premiere. But, we realised that we needed to go even further.

We see a growing demand for cost-effective, environmentally responsible solutions, particularly those that reduce plastic waste. ADA Cosmetics Refillution was born from this dual need, offering a solution that aligns with our client’s sustainability goals while delivering real cost savings.

As the CEO of ADA Cosmetics, what are your thoughts on greenwashing?

Greenwashing is one of the most significant challenges facing our industry today. As pioneers in sustainability, we’ve invested years of effort and innovation to embed genuine sustainable practices into everything we do. We do see that other companies take shortcuts, claiming sustainability without doing the actual work. This is misleading and undermines the efforts of those genuinely committed to making a difference. But it is shortsighted and will not pay out in the end.

Sustainability at ADA Cosmetics is genuine, honest, and deeply integrated into every operation across all functions. We are going the extra mile, investing in real solutions, and ensuring every step aligns with our environmental commitment. We just issued our second Sustainability Report following the stringent GRI measures. We are the only hotel cosmetics company worldwide whose products are all Cradle to Cradle Certified® Silver registered - assessed and audited by external bodies. This is a testament to our commitment, which we have achieved because every ADA Cosmetics employee is entirely behind it.

All our efforts help our hotel partners to achieve their sustainability goals with integrity and transparency. This is rewarded by guest loyalty and, ultimately, creates a ‘triple-win.’

FROM BUDGET TO LUXURY

Tailoring sleep solutions for every hotel tier.

In the competitive landscape of hospitality, one factor remains constant across all tiers: the paramount importance of a good night’s sleep. From budgetconscious travellers to luxury seekers, guests expect comfortable and restful accommodations. As hoteliers strive to meet these diverse needs, Silentnight Contract emerges as a versatile partner, offering a range of sleep solutions tailored to every hotel tier.

The Foundation of Guest Satisfaction

Regardless of a hotel’s star rating, the bed is the

centrepiece of any guest room. The quality of sleep can make or break a guest’s experience, influencing reviews, repeat visits, and ultimately, a hotel’s reputation. Recognising this, Silentnight has developed a tiered approach to mattress solutions, ensuring that hotels of all categories can provide exceptional sleep experiences within their budgetary constraints.

Good: Comfort Meets Affordability

For budget and mid-range hotels, Silentnight’s “Good” level offers an ideal solution. The new Calder mattress

exemplifies this category, featuring an advanced zoned pocket spring system that provides targeted support. This innovative design not only enhances comfort but also boasts impressive sustainability credentials.

The Calder’s engineered spring system requires less steel, resulting in a nearly 20% reduced carbon footprint compared to similar models. This eco-friendly approach doesn’t compromise on quality; the mattress still delivers excellent comfort, support, and durability. By incorporating layers of EcoComfort fibres™, the Calder ensures breathability and a comfortable sleep surface.

For hotels in this tier, the Calder represents a smart investment. It allows properties to offer a sleep experience that exceeds guest expectations while maintaining operational efficiency. The durability of these mattresses also means less frequent replacements, contributing to long-term cost savings.

Better: Elevating the Sleep Experience

As we move up the hotel tiers, guest expectations for comfort and luxury increase. Silentnight’s “Better” level, exemplified by the Bowland mattress, part of their Rest Assured brand, is designed to meet these heightened demands. The Bowland builds upon the solid foundation of the zoned pocket core unit, known for its targeted support.

What sets the Bowland apart is its combination of traditional craftsmanship with modern technology. Featuring individual zoned pocket springs and an additional layer of responsive mini springs, this mattress caters to the unique support needs of every sleeper. The inclusion of British Cheviot Wool adds a touch of luxury while enhancing breathability and comfort.

For hotels in the upper mid-range to lower luxury segments, the Bowland strikes an excellent balance between premium feel and practical durability. It offers guests a noticeable upgrade in comfort, helping hotels differentiate themselves in a competitive market.

Best: Luxury Redefined

At the pinnacle of hotel accommodations, Silentnight’s “Best” level comes into play. The Lune mattress represents the epitome of sleep luxury, incorporating cutting-edge technology to ensure an unparalleled rest.

The standout feature of this mattress is its ultra breathable mesh comfort layer for superior airflow. Combined with a layer of mini springs which actively respond to movement and cradles the sleeper, the Lune provides guaranteed optimal comfort throughout the night. Coupled with a zoned pocket spring support system, the Lune mattress offers a sleep experience that adapts to each guest’s unique body shape and sleeping position.

The effectiveness of Silentnight’s offerings is exemplified by their partnership with The White Horse in Dorking, part of the award-winning Heartwood Collection. This collaboration showcases how top-tier hotels can align their commitment to luxury with sustainability goals. Heartwood chose Silentnight to furnish the 56 rooms at The White Horse, citing the company’s impressive sustainability credentials as a key factor in their decision-making process.

A spokesperson from Heartwood commented, “We’re confident that by partnering with Silentnight, we’re making

decision that will improve the sustainability of our operations and the comfort of every guest that passes through our doors.”

Beyond Comfort: Safety and Sustainability

Across all tiers, Silentnight’s commitment to quality extends beyond comfort. All sleep solutions undergo rigorous testing to exceed BS7177 source 5, medium hazard for fire safety, and BS EN 1725: 2023 for durability. These certifications ensure that hotels can trust in the safety and longevity of their investments.

Moreover, Silentnight’s focus on sustainability is evident in their product design. All mattresses are constructed for easy disassembly at the end of their lifecycle, facilitating efficient recycling. This forward-thinking approach allows hotels to align their bedding choices with broader sustainability initiatives, an increasingly important factor for environmentally conscious travellers.

Conclusion: A Solution for Every Tier

From budget-friendly options to luxury solutions that redefine sleep comfort, Silentnight offers a comprehensive range of products to meet the diverse needs of the hotel industry. By carefully considering their target market, guest expectations, and budgetary constraints, hoteliers can select the perfect sleep solution to enhance their guests’ experience. As the hospitality landscape continues to evolve, one thing remains clear: a good night’s sleep will always be at the heart of exceptional guest experiences. silentnight.co.uk

a long-term

STANDOUT SKINCARE

The Rise of Organic Spa Treatments: A Deep Dive into Voya’s Seaweed-Based Products.

The Organic Spa Movement

In the ever-evolving world of wellness, organic and sustainable spa treatments have taken centre stage. As consumers grow increasingly aware of the ingredients they use and the environmental impact of their choices, the demand for natural, eco-friendly products has surged. Luxury hotels and resorts, such as The Datai Langkawi in Malaysia and the Jumeirah Al Qasr Talise Spa in Dubai, have responded by partnering with sustainable brands like VOYA to meet the desires of their discerning guests. Renowned for its luxurious seaweed-based products, VOYA’s commitment to organic ingredients and environmental stewardship offers spa-goers an indulgent experience that benefits both their skin and the planet.

The Growing Demand for Organic and Sustainable Spa Treatments

Today’s consumers are more knowledgeable about which ingredients they are looking to avoid in their products. Ingredients such as parabens, sulphates, and artificial

fragrances are increasingly scrutinised for their long-term health effects, leading many to prefer products derived from natural sources. VOYA, certified by the Soil Association COSMOS and the Irish Organic Association, ensures that at least 70% of their products’ ingredients are certified organic. This guarantees that their products are biodegradable, with colours and fragrances naturally sourced from plants and flowers, and entirely free from parabens.

While physical health remains a priority, the demand for organic spa treatments also reflects a broader embrace of holistic wellness. This shift in perspective has deepened consumers’ understanding of true well-being, recognising that it encompasses physical, mental, emotional, and environmental health. As awareness of climate change and environmental degradation grows, consumers actively seek ways to minimise their ecological footprint. For the modern spa-goer, relaxation and rejuvenation now go hand-inhand with making choices that contribute to a healthier planet.

In the spa industry, this translates to treatments using sustainably sourced ingredients, eco-friendly packaging, and practices that minimise waste and energy use. At Fota Island Resort, another VOYA partner where nature and wellness integration is paramount, VOYA’s seaweedbased products seamlessly align with their sustainability standards, offering guests a luxurious yet eco-conscious spa experience.

The Power of Seaweed in Skincare

Seaweed, the cornerstone of VOYA’s product line, is a nutrient-rich ingredient with a long history in skincare. Abundant in vitamins, minerals, and antioxidants, seaweed offers a myriad of benefits, making it a standout in organic skincare.

One of seaweed’s most notable benefits is its detoxifying ability. The natural compounds in seaweed help draw out toxins from the skin, making it an excellent choice for cleansing and purifying treatments that leave the skin feeling refreshed and rejuvenated. In addition to detoxifying, seaweed is known for its hydrating properties. The essential fatty acids in seaweed maintain the skin’s moisture barrier, making it ideal for those with dry or dehydrated skin. This intense hydration keeps the skin plump, radiant, and helps reduce the appearance of wrinkles.

Spas like Rhizophora Spa have harnessed these benefits in signature treatments such as the ‘VOYA Warm Spiced Mud Wrap,’ which combines seaweed’s hydrating properties with a luxurious experience, all while maintaining a commitment to eco-friendly and sustainable practices.

VOYA: Leading the Way with Sustainable Skincare

VOYA is a family-owned business rooted in the pristine natural beauty of Ireland’s Atlantic coast. Specialising in

organic seaweed-based products, VOYA hand-harvests seaweed from the pure waters of the Atlantic, ensuring minimal environmental impact. This sustainable harvesting process preserves the marine environment, which is at the heart of VOYA’s mission.

Beyond sourcing, VOYA’s commitment to sustainability extends to every aspect of production. From ecofriendly manufacturing practices to recyclable packaging, VOYA actively works to minimise its carbon footprint. As a member of several environmental organisations, VOYA regularly contributes to marine conservation and environmental protection initiatives, such as those led by Plastic Bank and Seal Rescue Ireland.

The effectiveness of VOYA’s products speaks for itself. Whether through a detoxifying body wrap, a hydrating facial, or a soothing bath soak, VOYA’s seaweed-based products deliver visible results while promoting overall wellness.

The Future of Luxury Wellness

The rise of organic and sustainable spa treatments signals a fundamental shift in consumer values. Spa-goers today seek experiences that align with their broader commitment to health, sustainability, and environmental responsibility. VOYA’s focus on organic ingredients and sustainable practices positions them at the forefront of this transformation. By incorporating VOYA’s products, hotels and spas not only meet the growing demand for organic treatments but also become leaders in a global movement towards environmental stewardship.

The future of luxury wellness will be defined by a deeper connection to nature, a strong commitment to sustainability, and an emphasis on holistic well-being. This new standard for luxury is about more than personal care— it’s about caring for the world around us.

A NATURAL OFFERING

Bramley is a nature-inspired beauty and wellbeing brand, committed to crafting beautifully fragranced, effective products that are as kind to skin as they are the environment. With fifteen years elevating guest experiences in boutique hospitality, Bramley introduces their Skin collection, a range of skincare products designed by expert therapists and plantsmiths.

Bramley’s mission has always been to craft naturally fragranced, effective products that are kind to both planet and skin. Building on their sustainable bath and body ranges, the Bramley Skin collection is a new addition - created by their in-house therapists and plantsmiths to enrich spa offerings.

Nature Meets Science

Their award-winning collection of skincare products has been developed to help support skin‘s natural function with vitamins, antioxidants and powerful botanical ingredients. They aim to instil a sense of calm and deliver long-lasting results, by blending their unique apple extract and natural science-backed actives, with aromatherapeutic pure essential oils. The natural, skin-kind formulas in the 24 strong range are vegan, certified by Leaping Bunny and suitable for all.

Treatment-Led

They offer their own spa treatment menu, designed to combine advanced therapeutic techniques and unique touches for magical experiences that relax the mind and reward the skin. Treatments include an Apple AHA Facial and a Probiotic Back Treatment. New to the offering this Autumn are their signature holistic wellness rituals “Sleep”, and “Rebalance”. Each has been created with a focus on customer needs associated with a busy mind or menopause and incorporate an immersive blend of temperature, touch, scent and sound over 90 – 120 minutes of treatment time.

Environmental Ethos

Sustainability runs throughout everything that Bramley does. Their formulations are made in Somerset and free

from harmful ingredients, synthetic colours or fragrances. They instead blend naturally derived ingredients that are biodegradable and marine-life friendly. All of their packaging has been considered to ensure that it looks beautiful but is also 100% recyclable. Having pioneered refillable products into the hospitality industry 15 years ago, they offer refill options across all of their range. Bramley are long-standing supporters of Plantlife, a charity that works to protect wild plants and connect people with nature.

Bespoke Approach

They do not offer a one size fits all solution but will instead work as partners to develop a tailored offering to suit each spa setting, complete with therapist training and ongoing support from their dedicated team, helping businesses deliver the very best experience to their guests.

For more information on the Bramley Skin Collection email: sales@bramleyproducts.co.uk or visit: bramleyforbusiness.com

THE PERFECT FIT

How to turn fitness demands into hotel profits.

FITSHOP is the largest fitness retailer in Europe. We have built our legacy by manufacturing and designing high-quality products and supplying world-renowned brands in the consumer and commercial markets. We have over 40 years of experience in the fitness industry and are the chosen retailers of over 70 brands, including Nike Strength, Peloton and Taurus Fitness. We work with you to create a gym that aims to increase membership revenue for your venue by providing bespoke solutions that respect your budget and aesthetic.

More Active Than Ever!

Research performed by Sport England states there has been a significant increase in the number of active adults. 63.4% (29.5 million people) of adults over the age of 16 are now considered active, performing 150 minutes or more of physical activity per week. This trend is not to be ignored, as more people than ever are attending gyms, exercise classes, and leisure centres, many of whom have never participated in these activities before. For hotels, this trend underscores the growing demand for the availability of fitness equipment. To remain competitive and attract these active guests, it has become essential for hotels to provide quality fitness facilities.

What’s In a Gym?

Gyms must accommodate the needs of all their clientele, whether they’re building strength or simply being more active. The expectations of what each gym space can

provide for clients are as varied as the guests who attend them. This is where Fitshop’s team, with our extensive knowledge and experience come in—our experts work with you to create tailored spaces for your clients. We are passionate about providing the best equipment at the best price for you and are driven to increase demand for your facility.

What We Offer

Our team will work with you from concept to finalisation and continue into aftercare following your installation. This comprehensive approach is designed to provide you with peace of mind and support at every step. From competitively priced own brands to the best 3rd party brands in the industry, our team will utilise our 80,000 products to recommend the best fit for your space & client needs. We will then provide 3D designs before we launch installation. Our customer care team are ready to help with any bumps along the way or after our installation is complete. We work according to your schedule, and thanks to our UK warehouse supply, we can ensure that your gym is installed quickly and efficiently.

Whether you need some new resistance bands for your yoga studio or are building an entirely new gym, Fitshop is here to help. Contact our team today at sales@fitshop.co.uk or call 01417372250.

By Chris White, E-Commerce Content Executive, Fitshop

EQUIP & DESIGN YOUR HOTEL GYM WITH EASE

QUICK TURNAROUND

TIMES

ON THE BEST PRODUCTS IN THE INDUSTRY

In the fast-paced world of hospitality, ensuring your hotel's fitness centre is always ready for guests is crucial. Our gym equipment is not only of commercial quality but also comes with industry-leading quick turnaround times. Whether you’re upgrading existing equipment or designing a new facility, we understand that quality and time is of the essence. With our efficient delivery process and our team of experts by your side, you can have your gym fully equipped and operational in no time, minimising downtime and maximising guest satisfaction.

STOCK AVAILABILITY: ALWAYS READY WHEN YOU ARE

Don’t let stock shortages hold you back from providing the best fitness experience to your guests. We maintain a robust inventory of all our gym equipment, ensuring that what you need is always available. From treadmills to strength machines, our extensive stock means you won’t have to wait weeks for essential items. Rest easy knowing that when you choose us, you're choosing a reliable partner that guarantees the equipment you want is in stock and ready to ship.

TRANSFORMING SLEEP

Award-winning room service from Simba Sleep.

The recently launched Simba Contract Mattress range is designed specifically for the hotel market. Building on their reputation as the world’s most 5-star rated mattress brand, Simba’s aim is to transform the sleep of hotel guests with a range of designs that feature all their signature sleep technology and comfort, while also meeting the needs of the busy hospitality sector. As Keri Blunden, Simba’s Wholesales Lead comments, “We’re delighted to be able to offer both business and holidaying guests the same superb, award-winning Simba comfort they can enjoy at home”.

Simba’s unique position in the mattress market

Since its inception Simba has set out to improve the world’s sleep, using innovation and engineering expertise – and with over 90 industry awards to their name so far, they’re clearly on the right track. At the heart of the

Simba ethos lies an unwavering commitment to cutting edge technology, meticulous craftsmanship and a deep understanding of sleep science, leading to the creation of exceptional products. And as a certified B Corp, Simba strives continuously to establish new sustainability standards in the mattress industry.

Simba’s relentless pursuit of excellence on every level is evident in the Hybrid® technology which is also central to their new contract mattress range, combining layers of patented Aerocoil® micro springs for responsive support, Simbatex® foam for extra freshness, and a ‘No roll-off’, sprung SupportCore™ base, which is designed to optimise edge-to-edge support.

What’s in the range?

Simba’s unique Hybrid® mattress technology is the combination of incredible upper comfort layers and supportive base layers. The upper layers feature graphite-

infused Simbatex® foam for extra freshness and Simba’s patented, titanium alloy Aerocoil® springs; these ingenious micro springs nestle unnoticed towards the top of the mattress, compressing gently in response to your body weight, resulting in a soothing, almost floating sensation. The base layers meanwhile help maintain spinal alignment which is essential for comfort, while also providing gentler support and extra cushioning for the shoulders and back.

The result is cloud-like comfort that adjusts to the sleeper’s body, offering both aligned support and soothing pressure relief, leading to superb comfort for most shapes or sleeping styles – which goes some way to explain Simba’s current total of over 300,000 five-star reviews.

Combining this renowned universal comfort with additional hotel specific requirements, the Simba Contract collection features three exclusive designs: the Pro Contract mattress, the Luxe Contract mattress and the Green Label Contract mattress. By offering this choice Simba aims to offer clients superb comfort at different price points, as well as providing exceptional service - from on-site consultation and bespoke design, to convenient, easy recycling.

Simba have introduced an array of features to meet the sector requirements of safety, durability and practicality; all the new contract mattresses fully adhere to CRIB 5 safety regulations, while a hand tufted design and padded, ventilated sides support shape retention and breathability. To maximise durability and sleep space they also feature

Simba’s ‘No roll-off’ SupportCore™ base, featuring 1,000 barrel springs reinforced with a metal frame.

Simba are well placed to work with a variety of sized trade projects. As Blunden commented, “Simba is able to work with any client, large or small, from private rented accommodation & serviced apartments to international luxury resorts. As one of the bestselling retail mattresses in the UK, Simba has the manufacturing capacity for the largest of projects”.

Simba and sustainability

Simba have always been committed to following the most sustainable production methods possible; their mattresses are made in the UK using recycled/recyclable materials wherever possible, using CertiPUR® verified foam. But in addition, they offer a convenient, affordable priced mattress collection service to prevent any mattresses going to landfill at end of life; returned mattresses are either refurbished through Simba’s own, certified programme, or recycled by their specialist recycling partner.

Becoming the UK’s first B Corp certified sleep brand in 2023 has underlined the company’s rock-solid commitment to acting responsibly and fairly - both socially and environmentally – throughout their business activity, and has highlighted the company’s ambitious net zero target of 2030.

simbasleep.com

A HIGHER LEVEL OF WELLNESS

GAIA Skincare, innovators in the wellness and spa industry, continue to develop their treatment and training offerings, ensuring inclusivity and support for spa teams and their guests alike.

Beyond GAIA’s award-winning range of natural skincare products, their core focus has always been to bring a higher level of wellness to the hospitality industry with a vision to build a brand built on connections, experiences, open hearts, and consideration for others.

In 2021 GAIA first launched their Affinity Cancer Experience, a nurturing journey of meaningful holistic, healing, intended to aid those undergoing medical treatment and who find themselves in need of a little reassurance, relaxation, or spiritual healing, the GAIA Affinity is a safe, relaxing experience.

Following a huge uptake in training with spa partners, GAIA decided to launch the training as a stand-alone course for spas and hotels across the UK and Ireland. Making it more accessible for individuals undergoing medical treatments, especially those navigating the challenges of cancer, to enjoy the soothing benefits of the massage experience.

This course is designed for therapists looking to expand their practice to cater specifically to guests with medical conditions, all within the framework of a fully governmentrecognised qualification, accredited by CIBTAC, as well as being linked with SATCC. Over three days therapists can be led by GAIA’s experienced Head Trainer, ensuring they have the confidence and skills to create a safe and nurturing spa experience for all guests.

The GAIA Affinity Cancer Experience is a completely bespoke holistic course, tailored for advanced and experienced therapists seeking to further enhance their skills, this program equips the learner to deliver personalised, nurturing experiences for individuals undergoing medical treatments.

“Having gone through a cancer journey with a family member, I appreciate that sometimes you just need a break from it all. A change of scenery. Permission not to think about what is happening. The opportunity to be normal and do things with your family and friends. Live your life, grasp the moment no matter what is happening.”

Comments Diane Nettleton, Founder of GAIA Skincare.

The spa brand also prides themselves on their training offering, ensuring 5-star touches and education on the wellbeing of both the therapists and guests. Having recently launched an online training platform, GAIA offers a mixture of in-person and virtual training, developed to be flexible around spa therapist’s schedule.

The digital platform reduces spa training costs by up to 80% and allows training to be more flexible for spa therapists. Spa partners receive an intensive ‘Essentials Training’ with one of GAIA’s experienced Spa Trainers, learning key brand knowledge, the customer journey and consultation, along with three of GAIA’s core facial and body treatments, including their ever-popular Bespoke Massage.

This is followed up by ‘Online Essentials Training’ with theory and in-depth training videos for GAIA’s Salt & Oil Scrub, Indian Head Massage and Mud Cocoon. Each spa therapist will have their own account, giving them the ability to log in and complete the training materials and online assessment in their own time.

GAIA also offers ongoing training opportunities for Spa

Partners, including a monthly Retail Training workshop, allowing any member of the spa or hotel team to join the virtual meeting and gain a deeper understanding on the product range and any new launches available. Along with the opportunity for spa partners to opt for ‘Advance Training’ including treatments such as the gentle pre-natal Mother GAIA Massage, Poultice and Gaiyoga Facial, with GAIA’s highly experience Head Trainer.

“We are confident that our training program, which we have continually adapted, listening to the needs of GAIA therapists and partners, along with the addition of accredited advanced training, results in a wellbeing experience that truly nurtures the guest.” Adds Jessica Scullion, Head of Sales.

Founded over 8 years ago, GAIA Skincare has hospitality and customer experience at its very core, and their experience sales and training team pride themselves with supporting spa accounts, taking the time to truly understand their individual business needs and their team.

For more information about GAIA Skincare and becoming a GAIA Spa affiliate, visit www.gaiaskincare.com.

ENHANCING EFFECTIVENESS

Lemi Group, a renowned Italian manufacturer specialising in spa and wellness equipment, proudly presents the Gemini Evo—a state-of-the-art spa bed that embodies the brand’s decades-long commitment to excellence and innovation. Entirely designed and produced in Italy, the Gemini Evo is a symbol of superior craftsmanship and the 100% Made in Italy quality mark, celebrated globally in over 130 countries. Engineered for luxury and comfort, this sophisticated spa bed is a perfect addition to high-end hotels, setting new benchmarks in client care and satisfaction.

Lemi Group, an esteemed Italian manufacturer known for its excellence in the design and production of spa and wellness equipment, proudly introduces the Gemini Evo. This stateof-the-art spa bed exemplifies the sophistication and innovative spirit that Lemi has cultivated over decades. Designed and produced entirely in Italy, the Gemini Evo is a testament to the unmatched quality and craftsmanship that define the 100% Made in Italy mark, a seal representing superior quality, creativity, and craftsmanship.

With a robust presence across the globe, Lemi Group operates in over 130 countries through more than 100 distributors and has direct branches in Dubai, the USA, and the UK, in addition to its headquarters and production house in Italy. This extensive network underscores Lemi’s commitment to delivering exceptional spa experiences worldwide, tailored to the luxurious settings of high-end hotels and wellness centers.

The Gemini Evo spa bed is engineered to enhance the comfort and effectiveness of a wide range of spa

“The control panel of the Gemini Evo is designed with both functionality and user-friendliness in mind.”

treatments, from massages to aesthetic services. It features an innovative mattress with the Anti Stress HBS System that perfectly supports the head, shoulders, and back, ensuring optimal ergonomics and comfort. The bed is equipped with three electric motors that provide seamless adjustments for height, backrest, and leg rest, making it adaptable for various spa and beauty procedures.

Available in three elegant color configurations—white, taupe, and wengé—the Gemini Evo can be effortlessly integrated into any spa decor. Its sophisticated design includes a painted wood base and elegantly coated double columns that ensure not only a modern look but also exceptional stability and longevity.

The control panel of the Gemini Evo is designed with both functionality and user-friendliness in mind, featuring easy-to-use interfaces for adjusting bed settings, including synchro movements for the back and legs, as well as customisable memory functions for quick setup. This focus on high-performance controls makes the spa bed an ideal choice for facilities that prioritise both client comfort and operational efficiency.

Lemi Group’s dedication to quality is further demonstrated through its extensive after-sales support. Each Gemini Evo comes with a warranty of up to 10

years—one of the most comprehensive in the industry. Furthermore, Lemi ensures lifetime assistance, providing customers with access to spare parts and expert service throughout the lifespan of the product. This commitment to support reflects Lemi’s dedication to customer satisfaction and underscores the reliability of its products.

The introduction of the Gemini Evo by Lemi Group is not just about enhancing the functionality and aesthetics of spa facilities but also about pushing the boundaries of what is possible in spa care technology. For luxury hotels and spa managers aiming to elevate their client experience, incorporating the Gemini Evo into their offerings means setting new standards of luxury and comfort, backed by Italian craftsmanship and a global support network.

By incorporating the Gemini Evo into their services, luxury hotels and spas can significantly enhance the comfort and satisfaction of their clientele, thereby reinforcing their reputation as premier destinations for relaxation and wellness. This product not only meets the high standards expected in luxury settings but also reflects Lemi Group’s ongoing dedication to innovative solutions and client-focused service in the hospitality sector.

lemispa.com/en

REVOLUTIONISING HAIR HEALTH

MONPURE’s Transformative Impact on Luxury Resorts and Spas.

In the opulent world of luxury resorts and spas, where wellness is the ultimate indulgence, hair and scalp care have often taken a backseat to more traditional rituals. But, that’s all changing, thanks to MONPURE—a trailblazing brand dedicated to revolutionising hair and scalp health. By shifting the focus from mere styling to the overall well-being of hair, MONPURE is redefining the beauty landscape with a commitment to enhancing the quality, longevity, and vitality of hair. Leading this charge is Nate Bigger, a visionary with deep roots in the luxury industry, who has turned his passion into a movement that prioritises what truly matters: the health and wellness of our hair and scalp.

A Vision Born from Experience

Nate Bigger’s journey into the world of hair wellness is one

rooted in personal experience. Growing up amid the glitz and glamour of the 90s supermodel era, Nate had a frontrow seat to the fashion industry’s relentless styling and bleaching practices. His mother, a top model of the time, was a witness to the toll these harsh treatments took on hair health. Nate saw firsthand how the damage inflicted on their hair affected not just their appearance, but their confidence and sense of identity.

This early exposure left a profound mark on Nate, fuelling his determination to address the industry’s longstanding neglect of hair health. Astonished that decades later, the focus remained on styling rather than care, he founded MONPURE—the world’s first brand dedicated to scalp and hair health. With a mission to challenge the status quo, Nate set out to offer a more holistic approach to haircare, one that nurtures both the hair and the person beneath it.

MONPURE: Redefining Haircare for the Modern Age

In a crowded beauty landscape, MONPURE distinguishes itself by placing scalp health at the core of its philosophy. Through rigorous scientific research and innovation, MONPURE delves deep into the intricacies of hair growth cycles, scalp microbiomes, and the effects of hormonal changes on hair follicles. This scientific commitment is evident in the brand’s award-winning formulations, which harness potent active ingredients like retinol, niacinamide, and salicylic acid. Paired with cutting-edge technology, these ingredients are highly bioavailable and designed to penetrate deeply, delivering transformative results at the molecular level.

The Ultimate Luxury Experience

But MONPURE is more than just a brand—it’s an experience that merges science with the luxurious ambiance of world-class resorts and spas. Every MONPURE product is crafted with meticulous attention to detail, offering exceptional results that have made the brand a must-have in the wellness routines of discerning clients worldwide. The luxury experience with MONPURE begins the moment guests step into some of the world’s most exclusive resorts and spas. MONPURE’s hair wellness treatments, available at destinations such as The Berkeley, Cliveden House, Chewton Glen and Patina Maldives, are a testament to the brand’s commitment to excellence. These treatments are bespoke rituals that envelop guests in a world of relaxation and rejuvenation, with expert specialists providing personalised care that revitalises hair and restores its natural beauty.

Beyond the spa, MONPURE extends its luxurious touch through a range of premium hotel amenities, including

shampoos, conditioners, and scalp treatments that allow guests to continue their wellness journey in the privacy of their own space. These products are an invitation to indulge in the transformative power of MONPURE’s care, ensuring that every guest leaves feeling not just relaxed, but truly revitalised.

A Commitment to Ethical Luxury

MONPURE’s dedication to wellness extends beyond haircare, embracing a holistic approach that prioritizes ethical practices. As a certified B Corporation, the brand is committed to sustainability, using environmentally responsible packaging and ethically sourced quality ingredients. MONPURE’s products are vegan, cruelty-free, and free from harmful chemicals, making them an ideal choice for the conscious luxury traveller. All products are suitable for use during pregnancy and breastfeeding.

A New Era of Hair Wellness

MONPURE is a revolution in how we perceive and care for our hair. By intertwining science with luxury, MONPURE is poised to become an indispensable part of the luxury wellness experience, ensuring that guests leave their favourite resorts not just relaxed and rejuvenated, but with healthier, more vibrant hair.

In a world where true luxury is defined by health and well-being, MONPURE stands out as a leader, offering experiences that are both sophisticated and transformative. Whether through its innovative products, bespoke amenities, or indulgent treatments, MONPURE empowers individuals, restores confidence, and promotes long-term hair and scalp health. monpure.com

DRIVING DIRECT BUSINESS

The future of hotel revenue growth,

as told by the team at Journey.

In an era where the hotel industry is increasingly driven by digital innovation, the ability to manage and monetise all elements of a hotel directly to guests is paramount. Moving beyond traditional room bookings, the focus is now on driving direct business across all aspects of the guest experience — from facilities, spa services, dining and beyond.

Our approach at Journey is to empower hoteliers with the tools and strategies required to drive total hotel revenue. By treating each guest interaction as an opportunity to upsell, cross-sell, and personalise, hoteliers can significantly increase their revenue.

Driving direct bookings through enhanced guest experiences

In an increasingly competitive market, relying solely on third-party booking platforms can eat into profit margins. Instead, hoteliers must focus on creating seamless, personalised booking experiences that encourage guests to book directly via the hotel’s website. Success requires a digital strategy that integrates all elements of the hotel’s offerings. Journey’s technology solutions are designed to do just that—providing hoteliers with a seamless Ecommerce Platform that integrates room bookings, spa services, dining reservations, and more, all while driving direct engagement with guests.

Hotels need to respond to changing consumer digital behaviours and expectations. Consumers are accustomed to self-booking, appointment-setting and shopping without needing to speak to a customer service representative or front desk. Most importantly, they expect things to work around them and be accessible 24/7. Hotels need flexibility to cater to the needs of their guests, and ensure it’s easy and efficient for guests to make purchases.

Did you know?

• More than 1 in 10 room bookings include an upgrade, driving higher ADR

• 36% of hotel bookings include multiple items (e.g. room and spa, room and table reservation)

*Source: Journey Ecommerce Platform

Elevating marketing strategies with ecommerce

In tandem with an effective direct booking process, digital marketing is essential to reach and engage potential guests. A well-designed website that mixes your story with ecommerce tactics, combined with strategic marketing, can attract the right audience and convert interest into bookings. Journey’s digital marketing programmes are designed just for hotels and spas. We ensure that every touchpoint—from discovery to reservation—is optimised for conversion.

Journey offers a suite of interconnected services designed to enable hotels to manage and market their experiences as never before. journey.travel

Case study | Service: Spa Direct - Roe Park Resort

Roe Park Resort sought to further increase their direct spa bookings and signed up to Journey’s Spa Direct programme. The programme provides spas with more direct business opportunities, driven by digital marketing strategies that deliver tangible results for both brand awareness and bookings. Within the first three months of the campaign Roe Park Resort saw a return on ad spend of 44:1.

HELPING HOTELS SELL AND MANAGE THEIR EXPERIENCES

Our technology and ecommerce services change the game for hotels, spas and resorts. Average call volume Average conversion rate Average order value

%

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SIXTY LES NEW YORK CITY

The surreal and irreverent world of TOILETPAPER BEAUTY takes over SIXTY LES Hotel NYC

“La Bottega Proudly Unveils an Avant-Garde Collaboration with SIXTY LES Hotel, NYC and TOILETPAPER BEAUTY”

At La Bottega, we are thrilled to unveil our latest collaboration with SIXTY LES Hotel NYC and the daring TOILETPAPER BEAUTY brand. This partnership brings the surreal and irreverent . world of TOILETPAPER BEAUTY to the heart of downtown Manhattan, marking a bold new chapter in hospitality design.

The exclusive beauty collection, born from the inventive irony of TOILETPAPER—created by visionary artists Maurizio Cattelan and Pierpaolo Ferrari—combined with La Bottega’s expertise in storytelling and design, has redefined the concept of luxury accommodations. The vibrant essence of SIXTY LES Hotel, with its modern décor and pop culture flair, provides the perfect canvas for this groundbreaking venture.

On May 1st, we proudly debuted the TOILETPAPER BEAUTY-themed rooms at SIXTY LES Hotel with an exclusive “Room Service Party.” This event introduced the world to a first-of-its-kind experience: hotel rooms

completely reimagined through the lens of TOILETPAPER BEAUTY. Each of the two rooms is a carefully curated blend of vintage furnishings and absurdist design elements, resulting in a space that challenges conventions and invites guests to explore a world of imagination.

At La Bottega, we believe in transforming hospitality into an art form, and the TOILETPAPER BEAUTY Rooms at SIXTY LES Hotel embody this vision. We invite guests to immerse themselves in this extraordinary experience, where every detail has been thoughtfully crafted to provoke, inspire, and delight.

Welcome to a new era of hospitality, brought to life by La Bottega and TOILETPAPER BEAUTY at SIXTY LES Hotel.

labottega.com

AMPLIFYING THE SENSES

Ecoscent to look into how scent can work in line with heightening the guest experiences in spas.

EcoScent specialises in creating custom fragrances that help embody the unique brand identity of spa hotels, enhancing the guest experience. A well-crafted scent becomes part of a spa’s signature, triggering positive emotions and fostering brand loyalty. By working closely with clients, EcoScent develops tailored scents that reflect the essence of a brand, ensuring the fragrance complements the overall atmosphere and values of the spa hotel.

Tailored Scents for Treatments

EcoScent creates specialised scents that align with different treatments, adding depth to the sensory experience. For instance:

• Relaxation massages: EcoScent might develop a calming blend of lavender, sandalwood, and chamomile to promote tranquillity.

• Energising treatments: For revitalising therapies, a refreshing citrus scent with notes of lemongrass and eucalyptus can invigorate guests.

• Detox treatments: Earthy, grounding fragrances like rosemary, sage, and juniper can complement detox programs by reinforcing a sense of purification and renewal.

Each scent is carefully crafted to enhance the therapeutic benefits of treatments, ensuring a cohesive sensory journey for spa guests.

Private Label Service

EcoScent’s private label service allows Spa and Hotels to offer bespoke products under their own brand. This service involves creating custom fragrances for use in diffusers, candles, room sprays, or even bath products. Spa and Hotels can design exclusive signature scents for their guests, which can be sold as souvenirs or included in treatments to reinforce brand identity. This enhances guest engagement and creates a lasting association with the Spa.

EcoScent’s ability to develop personalised, brand-aligned fragrances helps spa and hotels create unforgettable experiences, enhancing the overall guest journey and deepening the emotional connection with the brand. ecoscent.co.uk

Case Study: Homefield Grange

One of EcoScent’s key partners, Homefield Grange Hotel, has successfully utilised the private label service. They launched a signature range of scented candles using our EcoScent fragrance oil, Sea Salt & Woodsage, which have become a popular part of their guest experience.

“Working with EcoScent has transformed how we engage with our guests. Our signature scent truly captures the essence of our brand, and our clients frequently request to take it home, creating lasting memories of their stay.” – team member at Homefield Grange:

• Care Plus drum is gentle on fabrics, your towels last longer

• Shorter cycles, lower consumption, higher productivity

• 450G extraction, lower moisture retention, faster drying

• Class leading energy efficient washers and dryers

your local consultant how to take control of quality and costs with an on-premise laundry Improve quality, take operational control and make savings with a Girbau on-premise laundry

GROUPE GM EXPANDS IN THE UK

Groupe GM’s unwavering commitment to quality, innovation, reliability, and sustainability has long anchored its position as a trusted partner in the global hospitality industry. With the opening of a new branch in the UK, Groupe GM reaffirms its dedication to serving the British market, continuing to lead the transformation of hotel amenities through cutting-edge eco-innovation.

French creators of exceptional amenities products

The amenities present in your establishment are a direct reflection of your values and the care you devote to your guests’ comfort. In this spirit, Groupe GM has been providing hotel amenities around the world for 50 years through an international network of affiliates and exclusive distributors.

Family-owned, Groupe GM operates in over 80 countries, offering a unique portfolio of 40+ brands. Through exclusive licensing agreements with prestigious brands across beauty, fashion, design, and spa industries,

Groupe GM combines industrial expertise with renowned partners to deliver unparalleled bespoke amenity solutions, enhancing guest experiences globally.

Recently, Groupe GM expanded its portfolio by adding three distinguished British brands— Laboratory Perfumes offering artisanal scents with eco-conscious, non-gender fragrances inspired by the British countryside; Faace, a modern skincare brand designed to address the everchanging needs of women’s skin, blending simplicity with effectiveness and Floral Street, a bold British innovator brand that transforms floral perfumery with sustainable, vibrant scents that celebrate individuality.

Miguel Maia, CEO Groupe GM UK

Ecofill dispenser

This strategic addition reinforces Groupe GM’s commitment to better serve the British market, offering locally resonant, high-quality products that align with the preferences and values of British guests.

Redefining Hospitality Amenities through Sustainability

Since its creation in 2018, Groupe GM’s ‘Care About Earth’ program has been at the forefront of sustainable development in hotel amenities. Environmental and social stewardship are key pillars of the group’s business strategy. Groupe GM continuously innovates to minimize its environmental footprint, contributing to the planet’s sustainability for future generations.

One of the program’s core initiatives, eco-design, focuses on minimizing fossil fuel-derived plastics and prioritizes green resources like bio-sourced sugarcane plastic,

recycled plastic, and clean formulations that meet stringent European cosmetic regulations, ensuring the safety and traceability of all products.

To illustrate this commitment, Groupe GM has developed a large format dispenser, Ecofill. The patented 300ml refillable dispenser uses sealed 8g mono recyclable plastic pouches that prevent bacterial contamination, ensuring product origin, quality, and traceability. Its ‘Stay Clean’ system streamlines refilling, boosts operational efficiency for housekeeping, and maintains hygiene and quality standards.

By integrating advanced and sustainable solutions, Groupe GM continues to lead the transformation of the hotel amenities landscape, setting new benchmarks for environmental responsibility and operational excellence. +44 (0)755 214 1825 | enquiries@groupegm.com www.groupegm.com

Groupe GM British brands: Laboratory Perfumes, Faace, Floral Street

REDEFINING WELLBEING

In an insightful interview with Zoe Williamson, Global Head of Spa & Hospitality at OTO, exploring the journey behind a wellness brand that has redefined the use of CBD in daily life. How the brand founders’ personal experiences sparked the inception of OTO, which now offers a wide range of premium, plant-based wellness solutions. From its innovative product line to its integration into luxury hotels, OTO continues to elevate wellness experiences with a blend of CBD, nootropics, and adaptogens. Discover how OTO is transforming the hospitality sector, meeting the rising demand for wellness tourism with seamless, sustainable solutions.

Can you share the story behind the founding of OTO? What inspired the creation of a CBD-focused wellness brand?

Our founder Gemma Colao personally experienced the life changing benefits of CBD whilst in the peak of her fast-paced fashion career. Long flights and late nights begged an effective antidote powerful enough to stand up to our modern day ‘always on’ culture. OTO was born from a gap in the market of high-quality wellness focused CBD products & solutions that seamlessly fit into daily routines. Since 2019, OTO’s mission to help you find your balance has only grown stronger. While CBD remains at the heart of our brand, we’ve evolved to embrace a broader spectrum of incredible nootropics and plant adaptogens, such as mushrooms, that have been used for centuries in Eastern medicine.

OTO offers a range of wellness solutions, from skincare to beverages. What sets your products apart in a crowded market?

In a crowded market, what truly sets us apart is our deep understanding of modern life’s challenges and our commitment to delivering solutions that seamlessly integrate into daily routines. Our approach is built around addressing specific moments of the day and their unique needs. For instance, our ‘Focus’ formulations, perfect for the morning, combine CBD with anti-inflammatory ingredients like Ginger and Black Pepper to enhance

Natasha Bowels (Spa Manager - Lowry Hotel):

“We’re delighted to be offering new CBD-focused treatments at RE:TREAT in partnership with OTO and can’t wait for our guests to experience the true benefits of CBD products during their visit to our technologyfirst spa. This partnership is not one to be missed and we encourage Manchester locals and visitors to book in and experience our first-class CBD experiences which will re-balancing their mind, body, and skin.”

mental and physical clarity. For the afternoon slump, ‘Amplify’ features a revitalizing blend of Bitter Orange and Grapefruit with CBD to boost energy and combat fatigue. In the evening, ‘Balance’ is crafted with CBD, Jasmine, and Roman Chamomile to promote deep relaxation and restful sleep.

What distinguishes OTO is not just the quality of our ingredients, but how we use them. We meticulously select and source every ingredient to be sustainable, ethical, and effective, enhancing the absorption and impact of each product. We pride ourselves on delivering the most potent and beautifully crafted products, coupled with exceptional experiences that resonate with our customers’ everyday lives.

Could you give us insight into the areas of a hotel OTO seamlessly fits into and the benefits. OTO seamlessly integrates into every touchpoint of a hotel, enhancing the guest experience with a comprehensive wellness approach. Our products and treatments are designed to fit naturally into every part of a guest’s stay, offering a full-circle wellness experience.

We offer incredible sleep solutions in turndown, with our award-winning Sleep Drops and Pillow Mist as well as little luxuries for the bathroom with our skincare range and best-selling Bath & Body Oil. Especially for hotels without a spa, these offerings elevate a guest’s stay to a new level of relaxation.

For dining and beverage services, OTO’s range extends to restaurant and minibar options. Our CBD-infused beverages and non-alcoholic seltzers can be included in the minibar or cocktail menu, offering guests a refreshing and relaxing drink that complements their wellness journey.

For spa experiences, OTO provides a versatile range of options. We offer professional treatment ranges and retail products that can seamlessly integrate with any existing treatment menu. From 60-75 minute CBD-led experiences to innovative non-CBD solutions like our Kinoko Ki mushroom treatments, our offerings provide a unique alternative to traditional spa options, attracting wellness tourists seeking something special.

Additionally, our OTO soundscapes provide a unique, immersive experience. These can be offered as part of a touchless therapy setup with sensory beds and headphones or included in sleep-promoting turndown gifts. Guests can scan a QR code to access guided relaxation and use OTO products as part of their nighttime ritual.

The beauty of partnering with OTO is the flexibility we offer. Whether enhancing an existing wellness proposal or creating new experiences, our products adapt to various hotel settings, helping you meet the growing demand for wellness tourism with ease and innovation.

How has OTO positioned itself within

the luxury hotel and

hospitality sector?

OTO is positioned as a luxury, B Corp, British manufactured brand. Our aim is to be the go-to, approachable brand partner for building wellness elements and journeys into hotel business models. You can be as advanced in the latest spa and wellness innovations as you like, OR without any significant wet spa facilities or health club. OTO will

work in conjunction with your vision and build around the opportunities. Most of our existing partners are 5* properties, which is mostly driven by - and testament totheir deep understanding of the wellness tourism boom and its own proposition in this space.

What are some of the common misconceptions about CBD that Oto aims to address?

One of the main misconceptions about CBD is the confusion with THC, the compound in cannabis that causes a ‘high.’ Unlike THC, CBD (cannabidiol) is non-psychoactive and does not affect your mental state. It’s important to clarify that CBD is not cannabis oil and does not produce any intoxicating effects. We aim to educate our customers about these differences and reassure them of our commitment to quality, combating any lingering stigma and helping people fully experience the benefits of CBD.

Kerry

Hudson (Spa

Director - Iconic Luxury Hotels):

“OTO and Chewton work extremely well together. We’re both high-end, British brands. At Chewton Glen we pride ourselves on being the first to offer new treatments. Fads don’t work for us, but every now and again something pops up that I instinctively know is for us. Kinoko Ki is that treatment.”

THE HOUSE OF BEAUTY

In a recent seminar held by Hotel Magazine in collaboration with VANITY GROUP, we showcased how sustainable amenities can enhance the guest experience in luxury hotels. The event, hosted by Naomi Rheinberger, Vice President of Sales and Marketing at VANITY GROUP, brought together esteemed hoteliers for an intimate breakfast. In this piece, we examine how the seminar highlighted VANITY GROUP’s innovative approach to hotel amenities, emphasising sustainability and luxury.

We recently held another insightful seminar, this time in collaboration with purveyors of beauty, VANITY GROUP. Held at the beautifully exclusive Four Seasons Ten Trinity Square Private Club, we enabled attendees to discover how sustainable amenities can level up the guest experience in hotels. Masters of what they do, the team at VANITY GROUP pride themselves on creating innovative and unrivalled

products that convey the excitement of discovery, a sense of luxury and striking experiences within hotels.

Attended by distinguished hoteliers from a selection of luxury hotels for an intimate breakfast, the detailed presentation allowed all attendees to discover a designer playground of the world’s most progressive brands reimagined as hotel amenities.

Allowing VANITY GROUP to stand out in such a competitive market are some of the unique brand

activations they can offer. Naomi began by sharing an excellent example of the partnership between Shangri-La The Shard, London and Jo By Jo Loves, which allows the hotel to offer guests a multi-sensory cocktail inspired by the perfume notes within Jo By Jo Loves, a red chocolate replica perfume bottle welcome amenity and a scent-based overnight stay, with exclusive Jo Loves gifts and a visit to its flagship Pimlico store for a fragrance tapas experience.

Beth Sharp, Account Director at VANITY GROUP, explained how the product ranges from VANITY GROUP can fit into a range of hotels, both independent and group. Now in over 10,000 hotels globally, she commented, “We refer to everything we do as a 360° approach.”

“Our global expertise ensures your hotel is at the forefront of luxury innovation within the competitive marketplace of high-end travel. We collaborate to deliver a world-class experience and enviable products.”

Along with ensuring their approach appeals to a wide range of hotels, VANITY GROUP’s utmost priority lies in sustainability, which is why they launched The Mindful Beauty Project. From the beginning, VANITY GROUP’s House of Beauty has been striving to do good things for our planet and its people - from packaging to products, and even when choosing their partners, the brand innately strives to be sustainable.

Beth continued to hone in on the detrimental effects of greenwashing within the hotel sector due to the lack of accreditation and certificates available in the industry. Moving on to the sustainable certifications VANITY GROUP has acquired, Beth revealed that these consist of their products being Vegan certified, never tested on animals and the fact they are Peta approved.

They are also constantly innovating to ensure their external packaging is as sustainable as possible. For example, through Post-Consumer Recycled (PCR) plastic,

which requires less water, fossil fuels and energy than standard plastic, OceanBound Material (OBM) is gathered and reused to reduce ocean waste. They also use kraft accessories packaging made from kraft paper and with FSC®. VANITY GROUP also offers a 100% sustainable amenity program incorporating aluminium tubes and woodchip bottle caps.

Interestingly, VANITY GROUP are also part of the Global Recycled Standard, which means all products that hold this label can be traced, in order to see where things go.

Moving on to exactly how the work of VANITY GROUP can help bring partner marketing to life, Naomi expanded on how they harness external communications as well as internal ones. External communications include factors such as their relationship with a pool of influencers, and how these can be leveraged for contra stays with clear content briefs and an ROI report on completion. VANITY GROUP also pride themselves on crafting events with bespoke ideas and concepts which can be hosted with media, influencers and VIPs.

Internal communications consist of a plethora of staff benefits, including onboarding and full staff training, staff incentives and the ability to convert staff to brand ambassadors. There is then the access to wholesale pricing for exclusive onsite retail opportunities and the ability to offer gifting to VIP guests.

Allowing guests of the seminar to then immerse themselves in one of the esteemed brands from the VANITY GROUP portfolio, scent experts from Miller Harris showcased a unique fragrance profiling workshop.

Commencing the workshop with a mind-blowing statistic, Naomi told us, “We remember 35% of what we smell and only 5% of what we see.”

Miller Harris is a British fragrance house with the spirit of unique fragrance creation at its heart. When creating

fragrances the brand starts with nature, framing precious natural raw materials in complex ways, using ethically and sustainable natural sourced ingredients whilst pushing creative boundaries.

Fragrance Specialist at Miller Harris, Janice Tsui, revealed how the brand has recently reduced all of the unnecessary cardboard that goes into packaging, and also told us that they reuse all ingredients. Showcasing the range and its deliciously eco-friendly products, hoteliers in the room were able to experience fragrances from the Stories Collection, the Editions Collection and the Editions Colour Collection.

Attendees were able to learn about the hero products, including details on fragrance notes, the family, key facts and inspiration behind the perfumer’s story.

Finally, the Miller Harris team showcased the refined Bath & Body Collection, which uses its most renowned scents to elevate guests’ daily body care routines. Janice explained how each of the products within the Bath & Body Collection have been carefully curated for their unparalleled scent and skincare benefits, with the planet in mind. This is in line with what Naomi told us at the beginning of the seminar about VANITY GROUP’s Founder, Paul Tsalikis, and his mission to align luxury scents and products with high-end hotels, in order to level-up experiences, rather than using hotel-branded products which aren’t good for our bodies or the environment.

To wrap up the seminar, Naomi took the stage again to outline a series of fascinating brand recommendations, curated by VANITY GROUP as examples of what the team can offer for hotels. Amongst these activation ideas were partnership ideas for the likes of The Wellesley and The Athenaeum.

Beginning with London’s South Place Hotel, Naomi highlighted key elements of the venue, which are: boutique, luxurious, the fact it boasts playful touches throughout

and that it has a strong design heritage. Based on these factors, Naomi revealed that she had chosen to align Miller Harris as an ideal partner. “Miller Harris is a boutique, luxury fragrance house which breathes colour and life into perfumery, and it has an integral connection to the art of storytelling.” With these details outlined, it became obvious how well the two could marry together.

Naomi demonstrated a mood board and details on her brand alignment, which was centred around partnership marketing. She walked us through the idea of ‘Have Dinner With Miller Harris’, which was essentially based on South Place’s exceptional dining offering. Naomi said, “South Place Hotel has a reputation for the finest dining options in London. In collaboration with Miller Harris, we would create a unique tasting experience where fine fragrance and fine dining combine.

“This would be hosted in one of the Private Dining Rooms and the event would take guests on a journey through fragrance and flavours. Each course would be inspired by a different Miller Harris fragrance for a beautiful moment of discovery with each bite.

“We would invite key press, KOL, influencers and VIPs of South Place Hotel for this unique event and each guest would go home with a South Place Hotel x Miller Harris gift”, she explained.

This was just one of the mesmerising examples Naomi gave, and it was clear that hotelier attendees were intrigued by the level of intricacy that went into each alignment.

Wrapping up the event by handing out Miller Harris goodie bags, the seminar was a huge success, and we are proud to have opened up the doors for a series of exceptional collaborations.

To find out more about VANITY GROUP, contact the team on info@vanitygroup.com or +44 2045 381787

TOPTENBEST SELLINGMIXER

ASVOTEDBYTHE WORLDSBESTBARS

TOPTENTRENDINGMIXER

ASVOTEDBYTHE WORLDSBESTBARS

L O N D O N

D I S T IL L E D

UNPARALLELED INROOM COMFORT

In-room amenities play a crucial role in meeting the diverse needs of guests while adding an element of indulgence to their stay. By equipping your rooms with Dyson’s haircare products and air purifying systems, you can provide guests with both comfort and a sense of luxury. These thoughtful additions can transform an ordinary stay into an unforgettable experience and we share why.

The Luxury Treatment

Hair is unique to each individual and there are a multitude of hair textures, with sub-types under the three main natural textures. Each of these require its own specific treatment, from tension when drying to temperature and products used. It is therefore important for hotels to consider which products they are providing to guests to ensure they are delivering a personalised experience to each guest.

Dyson haircare products are renowned for their innovative design, superior performance and ability to adapt to each individuals needs. These products are particularly appealing to guests due to their ability to provide salon-quality results, improving their personal grooming experience during their stay. The use of the Dyson Supersonic™, Dyson Airwrap™, and Dyson Airstrait™ within a hotel room not only meets all haircare needs but also adds an element of indulgence to their stay. This can help to reinforce your hotels status as a luxurious place, where guests can use high-end amenities, enhancing their overall experience at the hotel.

Optimal Air Quality

Indoor air quality is a universal concern that impacts all and particularly those visiting hospitality venues with nearly two thirds of consumers considering air quality when choosing a venue . Guests often consider these spaces as sanctuaries for relaxation and comfort. However, without the introduction of air purification technology, this may have a negative impact on a guest’s experience.

As an example, the Dyson purifier Hot + Cold, is a versatile device that purifies, heats, and cools the air that can enhance the guest experience. It can be easily relocated throughout the hotel to meet varying guest

requirements, offering personalised comfort regardless of the season. Its advanced technology captures pollutants and allergens, ensuring guests breathe cleaner air, which is particularly beneficial for those with sensitivities.

The Dyson purifier Hot + Cold also contributes to a good night’s sleep by creating an optimal environment meaning guests to wake up feeling refreshed and rejuvenated. Moreover, its sleek design seamlessly integrates into your hotel’s interiors, amplifying both functionality and aesthetics. This combination of health benefits and adaptability significantly enhances the guest experience, providing a comfortable and healthy environment during their stay.

To discover how Dyson can transform your in-room experience and provide your guests with unmatched comfort and care, visit: www.dyson.co.uk/commercial/overview/hotels

Connect

CREATING EXPERIENCES

In an exclusive interview with the Executive Head Chef at Hart Shoreditch’s UBA, Pavel Baranovs, we find out how he prepares dishes to work alongside setting a particular tone at the venue, as well as how he knew UBA was a good fit for his unique culinary passion.

As the Executive Head Chef, Pavel described his role as “both challenging and rewarding”. Pavel has the privilege of working alongside an incredibly talented team, which he said, “Makes every day exciting”. With a plethora of responsibilities, including overseeing the culinary planning for Hart Shoreditch, a task which Pavel explained adds complexity and depth to his role and is something he embraces with enthusiasm.

Recalling fondly how he started working at the venue, as well as his professional growth, Pavel said, “A friend recommended I check out the newly opened UBA Restaurant, and, after visiting the hotel, I knew it was the perfect fit for me. I bring with me over 20 years of experience in London’s vibrant culinary scene, having worked at renowned establishments like Novikov, Buddha Bar, Sosharu (under Jason Atherton), Xu Restaurant, and others. Throughout my career, I’ve quickly risen through the ranks, holding the position of head chef for the last decade.”

At UBA, Pavel takes classic dishes and infuses them with subtle twists to elevate their flavours. Since the restaurant’s opening, Pavel revealed how he and his team continuously refine the menu to meet the discerning tastes of their guests. Pavel continued to say, “Among the most popular dishes are the Chicken Karaage, Lumina Lamb, Miso Black Cod and our selection of sushi, all of which have become favourites among our diners.”

For Pavel, it is essential that the food he creates is authentic, whilst ensuring it aligns with the UBA brand. In order to do this, Pavel relies on his well-equipped team.

He said, “Our expertise is consistently in harmony with Hart’s elegant and unique design. We’re currently focusing on expanding our menu to include more classic pan-Asian dishes. The success of our recent offerings is due to the skilful fusion of Western and Asian techniques, resulting in

a truly outstanding culinary experience.”

We asked Pavel for his tips for professionals in hospitality looking to grow through the ranks or progress, careerwise, at a specific venue, to which he said, “The most crucial tip is to have clearly defined goals. To truly enjoy a long-term career in cooking, it’s essential not to waste time. Develop a detailed plan and a clear vision for your future.

“While being a chef is incredibly rewarding, it can also be physically demanding and stressful, especially as you grow

older. It’s vital to choose a path that resonates with you on a deep level. Ideally, aim to establish your own culinary venture, no matter its size. Achieving these goals requires unwavering focus and determination in your current role.”

Pavel aims to continue to establish a strong brand within in an exceptional part of London, and we look forward to following his journey.

@ubalondon @hartshoreditch

DRIVING CUSTOM

We look into the role of email marketing in driving direct bookings at hotels.

Email marketing plays a pivotal role in the hospitality industry, particularly when it comes to driving direct bookings at hotels. In an increasingly competitive market, where thirdparty booking platforms dominate, hotels are turning to email campaigns as a strategic tool to engage with potential guests, build brand loyalty, and bypass costly intermediaries. By leveraging personalised content, special offers, and timely communication, email marketing allows hotels to directly connect with their audience, ultimately leading to increased direct bookings and higher profit margins. This article delves into the strategies, benefits, and best practices of email marketing for hotels aiming to enhance their direct booking channels.

Mark Durber, Marketing Manager, Clockwork Marketing, described a hotel’s guest database as a “goldmine” for marketing as these are people who have experienced the

property’s hospitality, or they’re interested in receiving information from a newsletter.

Mark believes that hoteliers should make email marketing a core pillar of their digital strategy. “It’s purpose is to nurture customer relationships, promote your services, boost brand awareness, and drive direct bookings. Best of all? They’re in control. Unlike other channels, and outside of data compliance, no external entity can impact how, when, or why they reach their audience,” he said.

Email marketing continues to evolve, even though it is nearly 40 years old. Most email marketing tools integrate with other hotel systems – PMS, booking engines, EPoS, GDS, reservation and gift voucher tools (to name a few) - allowing for enhanced personalisation and targeted messaging.

Mark explained how we’re seeing increased use of AI (artificial intelligence) and machine learning in email

marketing. “These are acting as a co-pilot for content creation and automating personal communications; keeping hoteliers connected with their guests with minimal effort. But, remember to always include a human touch to any emails.

“As technology advances, email marketing’s potential grows, and so does the opportunity to build stronger customer relationships and increase direct bookings,” Mark added.

So, what are the key elements of a successful email marketing campaign for hotels aiming to increase direct bookings?

Successful emails start with quality data. When collecting data, Mark advises hoteliers to ensure that booking systems, Wi-Fi, and website forms are accurate in order to get the information you need.

When it comes to creating an email campaign, it’s not just a case of dropping some text and images into a template and hitting send. You need to stand out from the crowd if you want to cut through the noise and reach your goals, Mark told us how you can do this successfully - have an eye-catching subject line. This is your first opportunity to grab your readers’ attention. Keep it short and relevant and leave them wanting to know more. Include simple but enticing content. You’ve hooked them in with a snappy subject line, don’t bog them down with too much text in your email. Use great quality, engaging imagery (or even animated GIFs). Where possible, use personalisation and speak directly to the person who is receiving the email. Keep your message clear, on-brand and to the point. Include a punchy call-to-action that stands

out from your content to direct readers to your website –book now, read more, choose your room.

Don’t always push sales – this could lead to unsubscribes. Subtle content, like local events, hotel updates, or pointing to your latest blog post are all beneficial to your guests. Build a relationship beyond short term and transactional, to long term and relational – it’s more profitable too.

Ensure your content is mobile-friendly. Most of your guests will be viewing email on their phone, so it’s essential to prioritise how your design looks and reads on mobile devices.

Mark reminded us that each hotels database is unique, he said, “This means it’s important to review past performance of your emails, social channels and website to understand when your audience is online, so you can target them at a time when they are most likely to open.

“It’s important you send the right message to the right people. Don’t just send to everyone in your database, segment this into smaller lists. This way you can send relevant emails, get higher engagement and increase the chances of securing more direct bookings.”

In conclusion, email marketing plays a crucial role in driving direct bookings at hotels by fostering personalised communication, building customer loyalty, and offering targeted promotions. Through strategic campaigns, hotels can effectively engage past and potential guests, bypassing third-party platforms and reducing reliance on OTA commissions. By leveraging data-driven insights, email marketing not only boosts direct bookings but also enhances the overall guest experience, contributing to long-term success in a competitive market.

MORE THAN A PMS

“What’s in a name?” Shakespeare had Romeo ask. The name of Guestline is recognised as the leading property management system provider to UK independent and boutique hotels, but is today much more than a PMS, and we have the details.

As part of the Access Hospitality family, Guestline provides hoteliers with a multitude of ways to reignite their business and inspire organisational change.

With the industry staff turnover rate at 42% within 90 days, one of the biggest challenges for hoteliers is to break the cycle of ‘zombie tasks’, using automation to streamline operations and reinvigorate hospitality by putting your guests and staff first.

Elevate the guest experience

Technology must promote trust and facilitate ease, adding value throughout the guest journey. Elevating the guest experience begins with re-energising your team; freeing staff of monotonous administrative tasks to focus on meaningful guest engagement.

In working with intuitive guest-facing technology through responsive booking systems, self-service portals and kiosks, you can capture the guest data to grow revenue with personalised upgrades and special offers.

Invigorate back of house

Endless spreadsheets and number crunching has turned finance, sales and revenue teams into data zombies. It’s time to reawaken the back office by simplifying operations with smart business practices to spark commercial excellence. In providing the right tools you can empower your team to take more informed action. By understanding business performance - including reservation forecasts versus staff rotas - all teams can continually optimise revenue and costs.

From automated revenue management systems to AI-powered workflow management and inventory procurement software, Guestline helps your teams go further.

Reignite the hunger for F&B

With F&B struggling to remain profitable - technology is plugging the gaps for your resources to go further and bring order to the chaos.

Systems like ResDiary, facilitate bookings and free staff from redundant administration giving you room to reinvigorate the hospitality experience. Using real time

Guestline - Your strategic partner with a portfolio of intuitive hospitality solutions

F&B performance data you can continually control staffing, resources and inventory, and with improved dining and menu management you can maximise profitability for longterm success.

Forging connections

Just as good hoteliers yearn to foster meaningful connections, good technology should effortlessly connect your hotel, staff, and guests.

Guestline’s Cloud Platform forms the hub of successful independent hotels that support staff and effectively respond to guest needs and market changes. Pick and choose the solutions that work for you; whether this is from the extensive Access Hospitality family such as Rotaready, ProcureWizard, allora.ai, Acetelo and Access EPoS or one of over 500 third-party integrations.

More than a PMS, Guestline’s technology supported by quality service puts hospitality back at the heart of operations and takes your hotel to the next level.

Discover more about Guestline at IHS London stand 1320 or visit guestline.com

STANDING OUT

As hotels strive to differentiate themselves and meet the changing needs of modern travellers, cutting-edge technology is now a necessity rather than a luxury. Siemlus, a leading provider of guest experience technology, offers a suite of solutions with Hoteza designed to enhance hotel operations and boost guest satisfaction. If you’re considering whether Hoteza is right for your hotel, here’s why booking a demo with Siemlus could be a transformative decision.

Tailored Solutions for Every Hotel

Hoteza stands out for its ability to provide customisable technology solutions that cater to the unique needs of different types of hotels. Whether you operate a boutique hotel, a luxury resort, or a large chain, Hoteza’s products can seamlessly integrate with your existing infrastructure. This flexibility ensures that no matter the scale of your operations, Hoteza can help elevate the guest experience across all touch points.

Hoteza offers a range of products, such as Hoteza TV, an IPTV solution that runs on smart TVs without the need for set-top boxes, providing guests with a user-friendly entertainment experience. The Hoteza Guest App allows guests to interact with hotel services directly from their smartphones, offering features like digital directories, inapp communication, and room service ordering. Hoteza HotPad provides an interactive experience for in-room tablets, and Hoteza Check-in offers a web-based check-in solution that simplifies the arrival process for all types of accommodations. From digital signage to efficient Wi-Fi management with Hoteza HSIA, these solutions cover every

aspect of the guest journey, ensuring that hotels can offer top-notch service.

Enhanced Guest Engagement and Personalisation

Personalisation is key to building guest loyalty in today’s hospitality landscape. Hoteza empowers hotels to deliver personalised experiences that go beyond guest expectations and create lasting impressions. With features like in-room entertainment systems, digital concierge services, and targeted messaging, Hoteza enables hotels to engage with guests in meaningful ways throughout their stay.

Understanding guest preferences and behaviours is crucial for creating memorable experiences. Hoteza’s technology allows hotels to tailor entertainment options, provide relevant recommendations, and offer special deals—all based on guest data.

“As the IT Director, the journey of selecting an innovative product demanded a keen understanding of various elements—features, value for money, and, crucially, the

right people. The partnership between Siemlus and Hoteza has not only met but exceeded expectations on all three fronts. The entire team at Strand Palace is really excited to see how this unfolds. Here’s to a new era of guest experiences at Strand.” Fabio Cozzoli, IT Director - Strand Palace

Boost Operational Efficiency and Save Costs

Hoteza’s technology not only enhances the guest experience but also improves operational efficiency and reduces costs. By automating tasks such as room service orders, housekeeping requests, and guest feedback management, Hoteza streamlines operations and minimises errors. This increased efficiency allows hotel staff to focus on providing exceptional service, reducing wait times and enhancing overall guest satisfaction.

Hoteza’s digital signage solution, Hoteza HotSign, enables hotels to promote on-site amenities and services in real-time, reducing the need for printed materials and lowering marketing expenses. Additional features like inroom dining menus, spa and restaurant booking options, and the ability for guests to control room settings via their smartphones further streamline operations and reduce staff workloads.

For example, the TV Remote Control feature allows guests to use their smartphones as remotes, eliminating the need for physical remotes, while the Room Control (GRMS) integration enables guests to adjust lighting and temperature settings directly from their devices.

Seamless Integration and Continuous Support

Integrating new technology with existing systems can be a daunting task, but Siemlus & Hoteza makes the process seamless by offering smooth integration with property

management systems (PMS), point-of-sale (POS) systems, and other essential platforms. This ensures that hotels can adopt new technology without disrupting operations.

During a Siemlus demo, hoteliers can see how the technology integrates with their existing systems, providing reassurance that the transition will be smooth. The Siemlus team of experts also provides ongoing support and training, ensuring that hotels can maximise the benefits of the technology and quickly address any issues.

Hoteza’s robust integration capabilities include PMS, SMS, and voucher authentication, making the guest experience hassle-free. The Single CMS platform allows hotels to manage all Hoteza products from one interface, simplifying operations and increasing efficiency.

Future-Proof Your Hotel

In an industry that’s constantly evolving, staying ahead of trends is crucial for long-term success. Hoteza not only addresses current challenges but also helps hotels future-proof their operations. With regular updates and enhancements, Hoteza ensures that hotels remain at the forefront of industry trends, whether it’s incorporating voice-activated controls, contactless solutions, or AIpowered recommendations.

In partnership with Siemlus, Hoteza consolidates all hospitality technology services into one source, simplifying integration and ensuring a seamless guest experience.

In conclusion, Hoteza’s innovative solutions equip hotels to enhance guest experiences, improve efficiency, and stay competitive in a digital world. Booking a demo with Siemlus is a step toward future-proofing your hotel and meeting the evolving needs of modern travellers.

www.siemlus.com/hoteza

THE AUTUMN BUDGET

With another Budget on the horizon, we share a guest column from Kate Nicholls, Chief Executive at UKHospitality.

There’s another Budget looming. As ever, it’s going to be an important one for thousands of hospitality businesses across the UK. No change there, then.

But there are certainly changes our industry wants and needs to hear announced by Chancellor Rachel Reeves, on 30 October.

The most pressing is addressing the current 1 April cliff edge when current reliefs are set to end. No action to address the looming return to paying the full value of business rates could see thousands of businesses fail. We strongly support a permanent, lower multiplier for hospitality with the back-up option of an extension to relief – either way, there needs to be an urgent solution.

Longer-term, we need the Government to undertake a complete overhaul of the frankly unfair business rates system. Government could raise the same amount of revenue, and at the same time level the high street versus online giants’ playing field.

Something else that puts bricks-and-mortar venues at a disadvantage is this country’s rather arcane and red tapewrapped planning laws, which are ripe for radical reform, so that hospitality businesses are freed to invest, grow and regenerate towns and cities.

This is inextricably linked with job creation, with hospitality creating one in five new jobs. Hospitality is more anxious than ever to help unlock the labour market and deliver skills, ensuring businesses have access to the workforce they need, and encouraging the economically inactive back to work.

The autumn Budget can also support businesses with their staff costs by reducing employer National Insurance Contributions to 10% for lower-paid earners. By also increasing the threshold at which they’re paid, businesses’ staff cost burdens will be eased.

With an employment bill higher than any private sector industry, hospitality must control customer costs while dealing with more than 30% of turnover absorbed by workforce payments. Pay in the industry is forecast to have risen 20% in just four years, and is set to increase further if the National Living Wage increases again, which is widely expected.

If operators are to help hospitality achieve net zero, they’ll need help to do it, so we’re calling on the Chancellor to reform investment credits, allowing them to be offset against employment taxes rather than corporation taxes, thus incentivising investment in green energy and decarbonisation.

This last key Budget ask might take longer to realise, because it requires much healthier economic circumstances – a VAT rate cut for hospitality, leisure and tourism to 12.5% would mirror the pandemic reduction that proved vital in helping thousands of businesses survive.

It’s going to be another important Budget for hospitality, then, and we’re working hard to encourage the introduction of all the above changes, especially addressing that all important business rates cliff edge, ahead of a comprehensive review of the business rates system.

As well as our pre-Budget campaigning, UKHospitality will be staying across the development of new regulation in areas such as employment rights, packaging, regulated smoking areas and premises management. This new government aims to move quickly and decisively to implement its manifesto, much of which is regulatory. We’ll be your eyes and ears, with members first to know about future regulation.

Kate Nicholls Chief Executive UKHospitality

EQUAL MEASURES

Five reasons why promoting equity, diversity and inclusion within your venue is important, as told by Vicky Ilankovan, Executive Director of Equal Measures UK.

1

STAFF ATTRACTION, PROMOTION AND RETENTION

Attracting and retaining staff post-Covid and Brexit is a struggle. Whilst hospitality is one of the most diverse industries in the UK, we do not see this represented within higher roles. This often leads to an (often accidental) culture of affinity bias and exclusion, with talented people overlooked for promotion, leading to them leaving. A new report by YouGov found that 66% of UK workers stated that the acceptance and inclusion of employees from all backgrounds is important to them when searching for jobs. WiHTL found that 62% of hospitality employees would “seriously consider” leaving their role if there was a lack of commitment to EDI. BetterUp also found that workplace belonging leads to a 50% reduction in turnover risk.

3

GREATER PRODUCTIVITY

There are so many studies out there which show that people who feel included and safe to be themselves at work are more productive. Once such by BetterUp credits this feeling to a 56% increase in job performance and 75% decrease in employee sick days, whilst a single incidence of “micro-exclusion” can lead to an immediate 25% decline in an individual’s performance. By investing in true workplace diversity and inclusion, you will be able to increase productivity, which will benefit your team, your guests, and your venue’s profits.

5

INCREASED PROFITS

2

INCREASED CREATIVITY AND INNOVATION

Having a workplace that is filled with employees of different backgrounds, identities, experiences, knowledge and skills, who all feel able to share their thoughts, means that your venue will benefit from increased innovation and creative ideas. This could be around exciting new flavours and products in your F&B spaces that will capture the imagination and palates of guests; events pinned on calendar holidays that would otherwise go overlooked; or ensuring spaces feel safe and functional for guests and staff from different identities, cultures or with specific needs.

4

NEW CUSTOMER BASES

The more diverse your front-facing team is, the more likely they will be able to show empathy and connection towards a diverse customer base and take customer requests seriously. This is not to say people cannot connect with others from different backgrounds or identities. However, for those from minoritised backgrounds, going into a space where they are not well-represented in terms of guest or staff can be very daunting. If a guest is able to identify someone who might have a shortcut to understanding their needs, this can be the difference in them staying and them leaving or feeling unwelcome. Having this diversity of staff will lead to more diverse groups of guests feeling safe and welcome, bringing more loyal custom into your venue.

The UK is a wonderfully diverse country in terms of gender, ethnicity, sexuality, religion and more. Having a diverse workforce as well as promoting your venue as a safe and welcoming space for all not only makes sense in terms of general kindness and hospitality, it is also very profitable. Research from Deloitte, Boston Consulting Group, the Harvard Business Review, Forbes, and more all show that workplace diversity results in a 33% increase in EBITDA. This is due to greater innovation through a diversity of ideas and skills, increased productivity and sense of belonging, reduction in staff turnover, and many more factors. Companies with diverse Board of Directors were 43% more likely to see above-average profits. Inclusive diversity is not only the right thing to do by society, it is also the best thing to do for your business.

NOT TO BE MISSED

Explore future hospitality trends at the Independent Hotel Show.

The Independent Hotel Show, the UK’s only trade show dedicated to the boutique and independent hotel sector, is set to return to Olympia London on 15-16 October 2024.

Sponsored by James Hallam Insurance Brokers, this year’s event promises to be an unmissable occasion for hoteliers, interior designers and hospitality professionals looking to stay ahead of the curve in an everevolving industry.

The show will feature an inspiring seminar programme, a carefully curated selection of over 200 innovative suppliers, and ample networking opportunities, all designed to inspire and equip hotelier with the tools and insights they need to succeed.

To bring its features and stages to life the show will be partnering with a number of leading hospitality designers

and studios, which this year include Design Command, Fibi Interiors, Luke Edwards Interior Design, Studio Atara, OMO Interiors, Anya Brakha Interiors, Spacebrand and Amit Dixit Design.

Fido Fawo, Founder of Fibi Interiors, adds: “When the Independent Hotel Show calls, you answer! It’s such an honour to be a part of this year’s show. Fibi Interiors have been huge fans of the show for several years now so being a part of such an impactful event is a defining moment.”

The show will also see the return of the ESG Hub, where hoteliers can seek advice and guidance on sustainability initiatives, accreditations, suppliers and next steps for business’s ESG journey.

Beyond the Hustle and Bustle

This year, the Independent Hotel Show has announced a

wellness-focused theme, ‘Beyond the Hustle and Bustle,’ reflecting the crucial role hotels play as sanctuaries where guests can escape the demands of everyday life.

The theme will be present in every aspect of the show, from the design of the stages to the topics discussed in the seminars. Just as hotels provide an escape for guests, the Independent Hotel Show is an opportunity for hotelier to take a break from the day-to-day challenges and responsibilities of hotel management and explore new ideas, discover innovative products, and connect with fellow industry leaders.

Judi Blakeburn, CCO of Watergate Bay Hotel & Another Place, comments: “Our guests arrive ready to step back from the everyday, get out in nature, disconnect and embrace active relaxation. So, with this year’s theme, ‘beyond the hustle and bustle,’ attending the Independent Hotel Show is a natural fit for us.”

Dean Culpan, General Manager of South Place Hotel, adds: “Being a hotel in the city, we’re in the centre of the hustle and bustle. What resonates with our clients is taking them away from that. My advice to other hoteliers is to think outside the box. Try and find relationships with people within your community that drive interest and value to you as part of that community.”

A Deep Dive into Hospitality Trends

The seminar programme at the Independent Hotel Show is always a highlight, offering invaluable insights from some of the industry’s most respected voices. This year,

the programme is divided across two main stages: The Hotel Business Stage, sponsored by eviivo, designed by Spacebrand, and The Innovation Stage, sponsored by Guestline and MEWS, designed by Design Command.

Each stage will explore different facets of the hospitality industry, providing attendees with a comprehensive understanding of current trends, challenges, and opportunities.

The Hotel Business Stage

Designed by Spacebrand, the Hotel Business Stage will host a series of thought-provoking discussions on the key trends shaping the hospitality sector today. Philippa Wagner, Founder of PeoplePlacesSpaces, will kick off the proceedings with an exploration of the travel preferences of different generations, offering insights into how hoteliers can tailor their services to meet the diverse needs of their guests.

Following this, Adam Buckmaster and Gwénaël Merlin from eviivo will delve into the time-saving potential of technology in hospitality operations, sharing practical advice on streamlining processes to improve efficiency and guest satisfaction.

One of the standout sessions on this stage will be the Power Hour series, where a selection of speakers will take to the stage for four easily digestible 10-minute presentations. These will include Harry Fielder, CEO of Umi, who will tackle pressing issues such as internet fraud and social media best practices, and Michael Kill, CEO of

the Nighttime Industries Association, who will discuss the potential impact of Martyn’s Law on larger hotels. The day will also feature a live Q&A session with UKHospitality’s CEO, Kate Nicholls OBE, who will provide critical insights into the latest government updates affecting the industry.

In addition, a panel of hospitality leaders, including Charlotte Evans of Condé Nast Johansens and Laura Sharpe of Firmdale Hotels, will discuss the significance of industry accreditations and their impact on hotel success. Simon Numphud, Managing Director of AA Media, remarks on the importance of the event, saying, “The Independent Hotel Show is a well-established date in the hospitality calendar. It is always really rewarding to be part of the speaker lineup, share and discuss trends and topics that are of interest to independent hotels.”

Day One of the Hotel Business Stage will conclude with the much-anticipated Independent Hotel Show Awards, in partnership with Preferred Hotels & Resorts, celebrating the achievements of independently spirited hoteliers, rising stars in the industry, and trail-blazing design studios.

The Innovation Stage

On the Innovation Stage, designed by Design Command, the focus will shift to forward-thinking strategies and emerging trends that are set to shape the future of the independent hotel sector. Michal Rao from STR will start

the discussions with an exclusive analysis of the current UK hotel market, providing attendees with a comprehensive overview of industry performance.

Sustainability will be a central theme on this stage, with a panel discussion led by Felicity Cousins of Sustainable Hotel News. Experts such as Kai Parfitt, ESG Manager at The Athenaeum, and ESG consultant Sarah Duncan will explore practical solutions for integrating sustainability into hotel operations, a topic that is becoming increasingly critical in the hospitality industry.

The show’s theme, ‘Beyond the hustle and bustle,’ will be further examined through a lens of intelligent design solutions in a session led by Melanie Rozencwajg, Founder & CEO of DataThinkLab, and Nathalie Rozencwajg, Founder & Director of NAME architecture.

Melanie comments, “As a data analyst, I’m excited to explore what online reviews reveal about ‘escapism’ from both qualitative and quantitative perspectives. These reviews provide unique insights into how people experience escapism in the hotel landscape.”

Later sessions on the Innovation Stage will delve into the power of promotions and the effective integration of technology to enhance guest experiences, with insights from industry leaders such as Eljesa Saciri of Zetter Townhouse Marylebone and Emanuela Da Ros of The Landmark London.

The Social Business Space

In addition to the two main stages, the Social Business Space, sponsored by HotelPartner and designed by Anya Brakha Interiors, will offer a more interactive and handson experience. This space will be dedicated to enhancing inclusivity and technological integration within hotels, featuring workshops and live podcast recordings.

Be Inclusive Hospitality’s Jade McKenzie and Lorraine Copes will lead a workshop on Equity, Diversity, and Inclusion (EDI), emphasising the importance of these principles in creating welcoming environments for all guests. Their session will provide practical advice for hoteliers looking to make their properties more inclusive and accessible.

Live podcast recordings hosted by Ryan Haynes of the Travel Market Life podcast will also take place in this space, covering crucial topics such as optimising technology in hotels and aligning marketing strategies with current trends.

Haynes comments: “We’ve lined up a mix of hotelier and domain experts to really explore subjects and highlight the opportunities available to hotel businesses, giving hoteliers the chance to share their challenges and walk away armed with knowledge and ideas to implement into their business.”

A Hub for Innovative Suppliers

Beyond the seminar stages, the Independent Hotel Show is a prime destination for product sourcing, featuring a curated collection of over 200 innovative suppliers. These suppliers cater directly to the boutique and independent hotel sector, offering everything from hospitality tech to in-room F&B solutions, linen, bedding, and more.

This year’s event will see the participation of leading brands such as fitness equipment leader Technogym, boutique wall covering supplier Asrin Wallprint, home fragrance experts Ashleigh & Burwood, expert sleep engineers Simba Sleep, bespoke men’s tailor Gresham Blake, and luxury watch brand BŌKEN.

For hoteliers like Steve Pomery, Co-Owner of Tottington Manor, this diverse selection of exhibitors is a key reason to attend. He comments: “We find the selection of exhibitors provides us with ideas and inspirations for future plans for our hotel and restaurant business. The combination of large national brands and smaller bespoke exhibitors helps us focus our thinking for the future.”

To learn more about everything on offer at the Independent Hotel Show 2024, and to register for your complimentary trade ticket, visit independenthotelshow.co.uk.

WHAT A LINE UP!

As we gear up for yet another year of the only industry event dedicated entirely to the needs of luxury and boutique hoteliers, we are excited to share profiles of some of the leading brands you can expect to see at London’s Independent Hotel Show 2024.

Bramley Products

At Bramley, we have fifteen years’ experience in elevating guest experience through our awardwinning, natural bath and body amenities ranges, and now a holistic spa offering with our Bramley Skin collection. All of our products are made in England and harness the very best of nature, blending therapeutic pure essentials oils with the power of botanical actives. Our sustainable ethos runs through everything we do - from our refillable and recyclable packaging to our biodegradable formulations. Our personable team work closely with a wide range of

FITSHOP

FITSHOP is the largest fitness equipment retailer in Europe. Boasting 9 showrooms across the UK with an incredible variety of equipment solutions for every facility, from start-ups to large scale commercial venues. With over 40 years of experience, we take pride in being the longest-established fitness equipment supplier in the UK. This ensures that we possess the expertise to meet all our clients’ needs and consistently provide a premium service. Our dedicated

Clockwork Marketing

Clockwork Marketing is a hospitality marketing specialist with over 30 years of experience in the sector. Clockwork Marketing is more than a hotel marketing agency; they’re growth professionals and hospitality experts who understand hospitality businesses from the inside out. Through emotive creativity and deep insights, they bring guest experiences to life. Bold and bright, dealing in green fields and blue oceans, indulgence and rest—setting hospitality businesses at the heart of desirable travel and profitable growth. Think of us as your bolt-on marketing department. We take away your marketing stress, so you

boutique hotel partners to enhance their guests stays, leaving them relaxed and with lasting memories of their visit. We look forward to meeting you at the Independent Hotel Show – come along to say hello, find out more and discover our beautiful collections.

Stand number: 1444

Email: sales@bramleyproducts.co.uk

Web: bramleyforbusiness.com

sales and design team will work with you to guarantee that no space is wasted and that the equipment meets the performance and quality standards of your clients and users.

Stand number: 1250

Email: sales@fitshop.co.uk

Web: fitshop.co.uk

have one less thing to worry about.

As an independent agency, Clockwork Marketing have no hidden agendas. Everything they recommend is with your success and individuality in mind. They’re B Corp certified too, and part of a global community of businesses committed to driving positive change.

Stand number: 1238

Email: hello@clock-work.co.uk

Web: www.clock-work.co.uk

Guardian Electrical Compliance Ltd

Guardian Electrical Compliance Ltd is the UK’s leading provider of electrical safety services, these services include fixed wire inspection & testing with a remedial service, panel risk assessments, lightning protection, emergency light testing, electrical equipment testing, and our latest services, electrical vehicle feasibility study and EV inspection & testing.

Guardian offers legislative and technical support for Duty Holders’ to ensure that their legal requirement to comply with the law is continually maintained. Founded in 2010, Guardian currently employ over 250 staff, offering nationwide coverage to a client base of over 3,000 clients.

Guardian has a strong working relationship with many blue-chip organisations across the UK, all of which are using Guardian’s interactive website TraQ-it, to monitor and maintain electrical safety documentation. TraQ-it, the industry’s top online reporting system, has been developed

Girbau

Girbau is a multi-national corporation that has cemented its position as one of the global leading groups in the manufacture of innovative solutions for the world of laundry. The goal of Girbau is to create maximum value for its customers, supporting them in their professional growth. The Girbau community supplies simple, dependable solutions that offer its clients profitability, innovation and sustainability.

With more than 60 years of experience as a manufacturer of washing and drying equipment, Girbau provides the most comprehensive offering of commercial, industrial, and vended laundry solutions in the world to meet your individual productivity and efficiency needs.

Guestline

More than a PMS, Guestline - part of Access Group - is your strategic partner to power your business and generate more revenue.

Guestline’s portfolio of intuitive hospitality solutions streamlines and automates with ease. A suite of Cloud-native products assists hoteliers in areas such as property management, guest engagement, F&B, procurement, payments, bookings, and distribution. In addition to its own product suite, Guestline integrates with over 500 third-party solutions, ensuring seamless updates. Reduce operational headaches and invest extra time in your guests. Pick and choose the solutions that work for you.

Guestline technology supported by quality service offers hoteliers a flexible, cost-effective, multi-functional system

over many years to ensure records are always, current, accurate, consolidated and documented.

Stand number: 2276

Email: info@guardianelectrical.co.uk

Website: guardianelectrical.co.uk

Stand number: 1749

Email: sales.uk@girbau.com

Website: girbau.com

to stand out in an increasingly competitive marketplace. If it needs to be done every day, Guestline has a better way.

Stand number: 1320

Email: marketing@guestline.com

Website: guestline.com

VANITY GROUP

VANITY GROUP is a global hotel essentials provider that offers a designer playground of brands including KARL LAGERFELD, Jo Loves, Christophe Robin, and ESPA to name a few. Our unique approach focuses on the design, development, manufacture, and marketing of hotel essentials to create unforgettable hotel experiences. Our mission is to be hospitality’s House of Beauty, offering amenity collections that transcend the bathrooms and become a core part of the guest experience and hotel storytelling through authentic brand collaborations.

At Independent Hotel Show 2024, delegates will get an inside look into the science of creating the perfect hotel collections as we introduce a new experimental amenity experience.

Luscombe Drinks

At Luscombe we’re passionate about making premium soft drinks. We hand select organic ingredients from trusted growers worldwide and produce our drinks on our farm in Devon, .England.

Our range of multi-award-winning drinks contain soft Devon water from our own spring and freshly pressed organic ingredients. We pride ourselves on offering a diverse and exquisite range of premium soft drinks, each crafted with meticulous attention to detail. Every step from sourcing, harvesting, juicing, blending, and bottling receives our undivided attention.

Our soft drinks come in two convenient formats to cater to various needs: 27cl single-serve glass bottle for sophisticated dining or 32cl cans for premium in room dining.

With a Royal Warrant in hand, over 110 Great Taste Award stars from the Guild of Fine Food and an abundance of positive customer reviews, we know you’ll love them. Visit us on stand number 2160 to receive one of our free Premium Taster Pack.

Silentnight Contract

Silentnight Contract, a leading mattress and bed supplier from the UK’s most trusted sleep brand, will be showcasing their latest innovations at the Independent Hotel Show. Visitors can explore the company’s product range, designed to meet the evolving needs of the contract and hospitality industry. Silentnight Contract will highlight their commitment to sustainability, featuring eco-friendly materials and manufacturing processes. Attendees will have the opportunity to experience first-hand the comfort and quality that have made Silentnight a trusted name in the hotel sector. Stop by their booth 1610 to discover how their advanced sleep solutions can enhance guest satisfaction and operational efficiency for your property.

Stand number: 1127

Email: info@vanitygroup.com

Website: vanitygroup.com/en/

Stand number: 2160

Email: info@luscombe.co.uk Website: luscombe.co.uk

Stand number: 1610

Email: contracts@silentnight.co.uk Website: silentnight.co.uk

Simba Sleep

Our mission has always been to bring great sleep to the globe, using an innovative blend of expertise and technology. Our first, game-changing Simba Hybrid® mattress is now the foundation of an award-winning and responsibly produced range, which has earned us over 300,000 five-star reviews and we’re the UK’s first B Corp certified sleep brand. Our recently launched Contract Mattress range has been created specifically for the hotel market, and aims to transform the sleep of hotel guests via a range of designs that feature our signature technology and comfort while also meeting the needs of the hospitality sector.

Stand number: 1230

Email: wholesale@simbasleep.com

Website: simbasleep.com

ADA Cosmetics

ADA Cosmetics is a global leader in hotel cosmetics. For more than 45 years the company has been innovating, developing and producing high-end personal care products and dispensing systems for hotels, cruise ships, and airlines.The company serves more than 30,000 customers in 115 countries, and it has its own manufacturing facilities in Europe and APAC. ADA Cosmetics has more than thirty brands, from luxury, boutique-style, and international designer names, to certified natural cosmetics lines. With the ADA-Atelier customers can create their own personalized, bespoke range.The entire value chain of the ISO 14001 certified company is geared towards ecofriendly, sustainable business practices. ADA Cosmetics is the only manufacturer of amenities worldwide whose entire product range is Cradle to Cradle Certified® Silver. Europe’s leading supplier of branded hotel cosmetics is

Groupe GM

The amenities present in your establishment are a direct reflection of the values and care you devote to your guests’ comfort. In this spirit, our family-owned business has been providing hotel amenities around the world for 50 years for more than 80 countries through exclusive partnerships and licensing agreements with prestigious names in cosmetics, fashion, design, and spa industries. Through our “Care About Earth” program, we are driven by sustainability, prioritizing green resources, favouring reusability, and reducing single-use plastic. Eco-conception is at the heart of our program, to significantly reduce waste and the use of scarce resources. Decarbonisation is among our goals, enabling us to produce with a lesser impact.

headquartered in Kehl, Germany, and employs 700 people from 30 nations across 16 locations in Europe, the Middle East, Asia, and the USA.

Stand number: 210

Email: info@ada-cosmetics.com, Website: ada-cosmetics.com

Stand number: 1142

Website: www.groupegm.com

Siemlus

Siemlus is a pioneering Service Integration & Management (SIAM) company, established by a team of engineering and technology experts. Their goal is to help clients envision, design, and implement cutting-edge technology solutions tailored to the modern hospitality industry. As a unified technology support partner, Siemlus has built strong alliances with global giants like Hoteza, Roomio & Paul Tech, gaining recognition as a preferred supplier for top hotel brands such as IHG and luxury groups like Castlebridge. Renowned for their expertise, Siemlus is transforming hospitality technology, setting new standards for innovation and seamless support. Making the impossible feel Siemlus.

Mews

Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World’s Best Hotel PMS Provider (2023) and World’s Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The company has offices in Europe, the United States and Australia.

Stand number: 1748 Website: mews.com

La Bottega

With over 40 years of expertise, LA BOTTEGA leads in luxury hotel toiletries, serving 10,000 hotels worldwide. Our global presence spans New York, London, Barcelona, Paris, Dubai, Singapore, Hong Kong, and Tokyo. We proudly partner with renowned hotel chains like Four Seasons and Mandarin Oriental, as well as iconic independents such as Passalacqua and The Plaza New York. Our Italian philosophy shines through collaborations with prestigious brands like Santa Maria Novella and Diptyque. Known for working with top perfumeries, skincare, and fashion brands, LA BOTTEGA delivers unmatched sophistication to luxury hotels everywhere.

Stand number: 1831

Website: labottega.com

Stand number: 1130

Email: hello@siemlus.com

Website: siemlus.com

Book4Time is the leading cloud-based spa, wellness, and leisure activity management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the endto-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. We aim to give our clients the support they need to elevate the guest experience. The only way we can provide exceptional service and great products to our clients.

Stand number: 1510

Website: book4time.com

Biteluxe

Biteluxe is a UK-based managed service provider of automated WhatsApp messages, exclusively for hotels. Our unique value lies in ongoing message testing, where we continually refine and optimise messaging to maximise restaurant bookings, upsells, and guest engagement. With just one hour of your time required for setup and staff training, we handle everything else. From creating and writing message plans to integrating them with your hotel PMS, we ensure seamless operation. Our service also includes digital checkin, review reminders, and loyalty marketing via WhatsApp— all “done for you”— with dedicated support and detailed reporting on message performance.

Stand number: 2303

Website: biteluxe.com

RAW Charging

Guests visit you for an experience, not simply a bed for the night. As specialists in destination charging for the hospitality sector, we get it. We understand the subtle ways that you give your customers more. How you make them feel. Their experience with your EV charge point is part of their interaction. Often the first and last touch point that your guests have with you. By taking a strategic, forwardthinking approach to what you require, we make things flow as beautifully as you do. At zero cost to you. Our portfolio of partners includes Greene King, National Trust, Exclusive Collection and Bespoke Hotels. We are the trust supplier for the hospitality sector. Start your EV journey today.

Stand number: 1410

Email: sales@rawcharging.com

Website: rawcharging.com

THE BEST OF BOTH

How the Douwe Egberts Cafitesse Hot N’ cold coffee machine can boost your hotel beverage service.

In the hospitality industry where guest satisfaction is paramount, providing a reliable and efficient coffee service can significantly enhance the guest experience. Hotels today face the challenge of offering quality coffee while balancing operational efficiency, sustainability, and cost-effectiveness. The Cafitesse Hot N’ Cold Coffee Machine addresses these needs, making it an invaluable asset to any hotel. This versatile machine stands out for its low maintenance, ease of cleaning, and the ability to serve both hot and cold beverages at the touch of a button.

Low Maintenance: Streamlining Hotel Operations

A key benefit of the Douwe Egberts Cafitesse Hot N’ Cold Coffee Machine is its low-maintenance design, which is crucial for hotels aiming to streamline operations. In a hotel setting, staff often juggle multiple tasks, and the last thing they need is to constantly attend to a complicated coffee machine. With the Cafitesse system, maintenance is minimal, as the machine is designed for high efficiency and reliability.

The machine reduces the need for constant refilling

and cleaning, as the coffee concentrate is stored in a sealed bag, keeping the machine’s interior clean and free from residue. This not only cuts down on the time spent maintaining the machine but also reduces the risk of breakdowns, ensuring consistent service. The machine’s robust build means it can handle the high demand typical in hotels, providing a reliable coffee service without the need for frequent repairs or downtime.

Easy to Clean: Ensuring Hygiene and Efficiency

Hygiene is a top priority in the hospitality industry, and the Cafitesse Hot N’ Cold Coffee Machine shines in this area. Traditional coffee machines often require extensive cleaning routines, including descaling, disassembling parts, and ensuring that all components are thoroughly sanitized.

The Cafitesse machine simplifies the cleaning process significantly. Thanks to its closed system, there is minimal risk of contamination, and the machine itself requires minimal cleaning. Additionally, the machine’s design includes easy-to-remove parts that can be quickly cleaned, making it convenient for staff to maintain hygiene standards without taking up too much of their time. This is particularly beneficial during peak periods when the machine is in constant use.

Sustainability: A Greener Solution

Sustainability is increasingly important as hotels seek to reduce their environmental footprint. The Hot N’ Cold Machine aligns with this goal by offering several eco-friendly benefits that can help hotels meet their sustainability targets.

Firstly, the machine uses coffee concentrate, which is more efficient than traditional coffee beans or grounds. This reduces waste, as there is no leftover coffee to dispose of, and the concentrate packaging is designed to minimize environmental impact. The concentrate’s long shelf life means less frequent deliveries, reducing the carbon footprint associated with transportation.

Moreover, the Cafitesse machine is energy efficient. It heats only the amount of water needed for each beverage, avoiding the energy waste that comes with keeping a large water tank hot continuously. This energy-saving feature

not only benefits the environment but also helps hotels reduce their energy costs, making it a win-win situation.

Versatility: Serving Both Hot and Cold Beverages

In today’s hospitality landscape, guests expect more than just a standard cup of coffee. The Cafitesse Hot N’ Cold Machine meets this demand by offering a wide range of beverages, both hot and cold.

For hot beverages, the machine can serve a variety of options, including espresso, cappuccino, and latte, all made with the same high-quality coffee concentrate. This ensures that guests receive a consistently excellent cup of coffee, no matter their choice.

What sets the Cafitesse machine apart from traditional coffee makers is its ability to also serve cold coffee. This feature is particularly appealing during warmer months, where guests may prefer a refreshing cold drink over a hot one. The ability to offer both hot and cold beverages from a single machine eliminates the need for separate equipment, saving space and reducing complexity.

A Comprehensive Solution for Hotels

The Douwe Egberts Cafitesse Hot N’ Cold Coffee Machine is more than just a coffee maker; it is a comprehensive solution for hotels looking to enhance their beverage service while maintaining operational efficiency and sustainability. Its low-maintenance design reduces the burden on staff, allowing them to focus on other tasks. The ease of cleaning ensures that hygiene standards are upheld without requiring extensive labour, and the machine’s sustainable features help hotels reduce their environmental impact.

Additionally, the versatility of serving both hot and cold beverages at the touch of a button caters to a wide range of guest preferences, ensuring that everyone can enjoy their favourite drink. In a competitive industry where guest satisfaction is key, the Hot N’ Cold Machine provides hotels with the tools they need to deliver a superior coffee experience while optimizing their operations.

Get in touch for a free trial today uk-sales@jdecoffee.com

GIVE YOUR GUESTS AN UPGRADE

Taylors of Harrogate have been making quality coffee for over 100 years. They have the perfect solution for offering your guests proper in-room coffee in a simple format.

Taylors of Harrogate are an independent coffee company from Yorkshire. Our story began in the spa town of Harrogate, where we are still based today having spent more than a century honing our craft. Though we’ve grown and developed over the years, we’ve never stopped doing what we do best – producing simply extraordinary coffee for everyone to enjoy.

A lot goes into our coffee. Our buyers travel thousands of miles to source the finest beans, and

visit our farmers several times a year to build strong, long-standing relationships. We roast all our coffee beans on site in Harrogate, in our traditional drum roaster. And our Q graders (the sommeliers of the coffee industry), taste up to 150 cups a day to ensure each cup is as good as the last. These steps all contribute to ensuring our coffee is of the highest quality.

Proper in-room coffee

Guests will expect the quality of in-room refreshments to

reflect the quality of the hotel they are staying in. Many of the hot drinks guests have throughout their stay will be enjoyed in the comfort of their room, so it’s important to impress. Ensuring proper coffee is available simply and conveniently can make all the difference, and impact the entire stay. We know space, equipment and facilities are all at a premium in hotel rooms but that doesn’t have to mean compromising on quality.

Taylors of Harrogate Coffee Bags are a great option for hotel rooms – they come individually wrapped to lock in the coffee’s freshness and flavour, contain proper roast and ground coffee, and work just like a tea bag, brewing in just two minutes. All that’s needed is a kettle. Guests can say goodbye to struggling with complex equipment, or being disappointed with quality.

Exceed Expectations

During lockdown, many people upgraded the coffee they drink at home, and so expectations are higher. We’re the UK’s no. 1 coffee bags brand,* and we believe that is down to quality. Our Rich Italian and Decaffé coffee bags contain 100% arabica coffee, so you get a proper coffee – without the mess or fancy equipment.

The Blends

Taylors of Harrogate Coffee Bags are available in two delicious blends – Rich Italian and Decaffé.

Decent Coffee In No Time

1. Add coffee bag to mug

2. Add boiled water

3. Give the bag a good stir and squeeze

4. Brew for 2 full minutes

5. One more squeeze for luck

6. Remove bag and enjoy

The credit for our delicious Rich Italian blend is shared between Latin America and Africa. Although Italy, that great coffee-loving nation, is evoked with every sip you take. Or, more specifically, northern Italy – where sweeter and more complex arabica coffee is preferred to the robusta variety. This blend is rich and smooth, and doesn’t have the bitterness that darker roasts often have. The Brazilian and Central American beans bring hints of chocolate and nuts. While the African beans add a subtle sweetness with notes of citrus.

Expertly roasted to produce flavours of smooth caramel and malt, our Decaffé blend guarantees a satisfying and flavour-filled cup. The beans for Decaffé are grown in Central America and Brazil. And Mexico’s where we do the decaffeination. The technique we use is the pure water process, which doesn’t involve nasty chemicals. Instead, water enriched with natural coffee compounds draws out the caffeine. Yes, it’s slow and has to be repeated again and again. But it’s worth it.

Elevating In-Room Refreshments

In addition to ensuring the hot drinks themselves are high quality, hotels can take small steps to elevate in-room refreshments even further. This could include making fresh milk available, and ensuring the hot drinks tray is well presented with quality mugs and spoons, which can add a touch of luxury to a guest’s stay. It is also important to ensure Decaffé is available to ensure all needs are catered for.

For more information, and to find a distributor please visit taylorsoutofhome.co.uk

We would be delighted to provide you with a free sample. Please email jessica.bridge-williams@bettysandtaylors.co.uk.

Value Sales

REFINE YOUR WINE

We spoke to James Dainty from Lanchester Wines to find out how you can craft the perfect autumn wine list for your hotel guests.

Seasonality plays a crucial role in selecting wines that not only complement your food but also enhance your customers’ overall dining experience. As autumn settles in, it’s time for hoteliers and restaurant managers to revisit and refine their wine offerings to match the season’s changing menus and cooler weather.

In the warmer months, lighter, citrusy white or rosé wines are a staple, perfectly complementing lighter dishes. However, as the temperature drops, these lighter, more refreshing wines can feel out of place. Your menu will transition to heartier dishes that give your customers a virtual hug, so you should look to wines with more character and depth. These heartier wines, with their fuller body, stronger tannins and deeper flavours, pair well with these robust dishes, as the wine complements the richness of the food, creating a balanced and satisfying dining experience.

Autumn often brings a desire for warmth and comfort as temperatures drop. Heavier, richer wines like full-bodied reds provide a sense of warmth and cosiness, much like comfort foods do. Robust wines with more body provide the warmth and depth that autumn calls for, so think fullbodied old world wines such as an Amarone or Teroldego Rotaliano, or even a spicy Australian Shiraz. These wines can have a warming effect, both in terms of alcohol content and their bold, intense flavours which resonate more with the mood and palate of autumn

While it’s important to introduce new and exciting wines, it’s equally essential not to overlook the classics. Super varietals like Pinot Grigio, Merlot and Sauvignon Blanc remain year-round favourites. However, to keep things fresh, consider offering an autumnal twist by sourcing these wines from different regions. For instance, Lanchester Wines’ L’Autantique Sauvignon Blanc offers a delightful, savoury French alternative to the commonly favoured New Zealand Sauvignon Blanc, which is itself light and citrussy making it perfect for summer.

Maintaining a dynamic wine list involves not just curating the right wines but also keeping an open line of communication with your customers. Engage with them, understand their preferences, and don’t shy away from introducing them to new options. This is where the “Saturday Kitchen Effect” comes into play, with more consumers eager to explore new and interesting wines as inspired by popular media. This trend provides an excellent opportunity for the on-trade sector to experiment with

unique offerings, such as a Manager’s Special or Wine of the Week.

Autumn is the perfect time to plan for the festive season if you haven’t already. Collaborating closely with your wine supplier is essential to ensure your Christmas wine list is both commercially viable and of exceptional quality. Striking the right balance between familiar favourites and celebratory selections is key, as the festive period is when customers are more willing to indulge and celebrate. With thoughtful planning, your wine list can enhance the festive spirit, encouraging customers to spend a little more as they enjoy the season’s festivities.

Visit www.lanchesterwines.co.uk to explore its full range and discover wines that will elevate your autumn offerings.

ALTERNATIVE EXCELLENCE

In this exclusive interview, we sit down with Julian Ebbutt, Managing Director at ANON Drinks, to learn more about their innovative range of non-alcoholic spirits and how they can enhance a hotel’s beverage offering. ANON Drinks is committed to providing high-quality, alcohol-free alternatives that allow customers to enjoy their favourite drinks without compromise. From their unique seasonal creations, like the Christmas Pudding Spirit, to their year-round best-sellers, ANON offers an array of options that can elevate a hotel’s bar experience while meeting the growing demand for mindful drinking choices.

Introduce us to ANON as a brand and what you strive to achieve.

Our aim is to create a range of drinks, which offer a great, tasty alternative to their alcoholic equivalent. We passionately believe that the customer should be given the choice and ability to moderate/reduce their alcohol intake and by offering these spirits that are designed to be served and enjoyed in the same way as their alcoholic counterpart, hotels, restaurants and bars will certainly see the benefits.

The Christmas Pudding Spirit sounds delicious, can you tell us about this?

We felt we wanted a range of drinks to suit all of the seasons and worked hard to develop our Spiced Cane to be a winter favourite. Our Christmas Pudding spirit is based on our Spiced Cane with the additional flavours of winter fruits and warming spice notes and available as a festive special/limited edition from November until the end of January, to ensure it can still be enjoyed through the ever-popular Dry January!

How would you serve the Christmas Pudding Spirit in a hotel bar? Tell us about glass choice, mixer and garnishes. We would serve it in many different ways: it works really well as a ‘mulled’ drink

with either warm apple juice or warm red wine in a thick, warmed glass/tumbler with a slice of apple and/or a stick of cinnamon. Alternatively, it makes a great mixer with a shot of cold brew espresso and topped with lightly whipped double cream to make a beautiful Christmas cocktail - best served in a classic martini glass.

Why is it important for hotel bars to offer seasonal drinks offerings?

I think hotels should consider their non-alcoholic offering throughout the year. Increasingly people are looking to reduce or moderate their alcohol intake for multiple reasons, whether it be health, religion, fitness, pregnancy, driving etc.. and hotels that offer a great range of nonalcoholic alternatives will certainly see the benefits and will find they will see an increase in average spend and profits.

Tell us about your best-selling products and how these can fit into a hotel bar?

We offer a range of five award-winning non-alcoholic spirits which are each designed to mimic their alcoholic equivalent - Bittersweet Aperitif, think Aperol, English Garden, think Pimms, Spiced Cane think rum, Nogroni, think Negroni and Christmas Pudding think spiced rumso they should easily fit into any hotel bar offering, appealing to the discerning drinker. anondrinks.com

events of falling masonry per year in the UK*

HOUSE OF HORRORS PRESENTS WARNING!

After years of looking the other way, Janet’s façade finally cracked and what lurked beneath was a waking nightmare…

Is your building safe? Are you sure?

With a growing backlog of maintenance and repairs, with increasing incidents of injuries from falling masonry, can you afford the financial and reputational hit from a damaged façade?

There are an estimated 14,400 events of falling masonry and debris annually in the UK*, with at least 5 instances of death or serious injury per year**. Could your building be at risk?

In the last 24 months, Thomann-Hanry® has removed over 750kg of loose masonry during façade surveys. With storms predicted to become more frequent and intense, cracked masonry could pose a serious liability.

How Thomann-Hanry® can help you!

With decades of experience in surveying, maintaining, and cleaning commercial façades, Thomann-Hanry® helps prevent potential hazards. We conduct surveys from MEWPs (Mobile Elevating Work Platforms), allowing for close-up inspections and immediate removal of loose masonry, meaning that you don’t have to shroud your building in unsightly scaffolding which also saves you time and money.

Our detailed façade surveys identify hidden issues and key concerns, enabling you to make informed repair or replacement decisions before problems escalate.

A York Stone copingstone which has delaminated and fractured. Just one of the many significant façade issues which Thomann-Hanry has encountered during a commercial façade survey.

MAKE YOUR MOVE

Working in line with the frequent developments in the word of smart wellness, Miele Professional recently launched Miele MOVE, a digital data management tool designed to increase efficiency and cost savings to the laundry processes of its commercial customers. In this insightful piece, we share details on the new launch and how it can fit seamlessly into your hotel.

In an era where technology seamlessly intertwines with our daily lives, the rise of smart wellness is revolutionising the spa industry, transforming not only guest experiences with personalised, datadriven relaxation but also enhancing operational efficiency in areas like spa laundries, where automated systems ensure impeccable hygiene and sustainability.

In spa and wellness settings we know that guest experience is of upmost importance and the laundry plays a role in this. As well as hygiene and cleanliness, guests need a high level of comfort so that they feel they are in safe hands. Whether it’s a bathrobe or a sauna towel, towelling must be soft and smell good. A digital solution to enable a laundry setup to run more efficiently can have a major contribution to achieving these goals in the wellness industry.

Intelligent machine management from Miele Professional

Miele Professional recently launched Miele MOVE, a digital data management tool designed to increase efficiency and cost savings to the commercial laundry processes of its customers. Miele MOVE makes managing the laundry equipment simple: with easy access to all the machines at a glance.

Miele MOVE simplifies laundry management with an intuitive design that benefits everyone involved, from managers to service personnel. It maximises machine usage, reports faults, and boosts profitability across all laundry locations. With intelligent monitoring, users can access machine data anytime, anywhere via internetenabled devices, reducing downtime by knowing machine availability and errors. The platform also saves program data for performance review and hygiene compliance.

Miele MOVE offers customisable dashboards and widgets for personalised data visualisation, along with flexible freemium and premium subscription options. It automatically notifies users of faults, which can be quickly addressed by service technicians, minimising downtime and costs. Connected to Miele’s service network, technicians can access machine information instantly,

Key Features of Miele MOVE

• Machine Status Monitoring: Provides real-time performance, programmes, and capacity data, enabling quick responses to faults and efficient machine management.

• Automated Notifications: Alerts users to machine status and incidents, streamlining processes, increasing productivity, and reducing costs.

• Operating Data Logging: Digitally records, archives, and exports hygiene-related program data, ensuring compliance with cleanliness standards.

Service Optimisation: Delivers detailed fault reports, facilitating faster repairs by ensuring technicians have all necessary information and parts to equip them for a first-time fix.

• Consumption Overview: Tracks water usage, programme times, and machine efficiency, helping to reduce operating costs and improve resource management.

streamlining repairs and preventing repeat trips. For business owners, digitalising processes is quickly becoming a key to success - don’t let your business get left behind.

Connected is always better: discover the benefits of digital machine management and professional process optimisation to save time, money, and a whole lot of work. Visit www.miele.co.uk/pro/move

Hospitality Creates an Experience. One that We Love.

We understand that your team is the heart of the business, providing your guests a one-of-a-kind experience. To support them in the best way, we offer 360PRO. Our holistic commercial system with perfectly matched solutions from a single supplier. From planning to sustainability, accessories to connectivity, consumables and maintenance, with the right dishwashers and laundry machines: we are in service so that your team can deliver a service to love. Discover more on miele.co.uk/pro/hospitality

Miele Professional. Immer Besser.

GET UP TO SPEED

In this exclusive editorial, the team at Guardian Electrical Compliance delve into Electrical Vehicles Supply Equipment (EVSE) and issues facing the hospitality sector.

Does your electrical system have the required capacity to charge vehicles? Is a feasibility study required? Since the launch of the Electrical Vehicle and its now mainstream availability, the end of 2022 saw EV sales had taken up 10% of the global vehicle market, with the increased demand for EVs, there is an equal need for Electric Vehicle Supply Equipment (EVSE) in most sectors, specifically the hospitality sector.

Ideally before any installation work is undertaken, you need to identify – How many EVSE will suit the current supply capacity? What will the repercussions be for my electrical installation? Typically, engineers use the same phase when installing EVSE, which, in time, will lead to a range of issues, the most noticeable being an imbalance in phases. An imbalance will create extensive energy losses, costs for which the client would be liable. You may also have similar issues with harmonic distortion and power factor. An electrical system that isn’t running or performing efficiently will not only result in more power consumed than necessary but with less output.

As the demand for EV’s soars, the requirement for charging equipment will follow. It is estimated there will be over 2 million electric vehicles on UK roads by 2025. The EVSE installation industry is still establishing itself in the UK market, and as we know with any innovative product or service, regulatory guidelines tend to follow afterwards.

The Guardian Solution Feasibility Study – Mains Power Analysis

Mains power analysis is a method of monitoring the power consumed by your electrical system, and includes inspecting the balancing of phases, measuring harmonic distortion, and power factor correction. These tests are vital when designing or adding to an existing electrical installation.

The current trend across businesses is to install EVSE and in consequence, there is the need to understand the impact on electrical systems given EV charging equipment consumes vast amounts of power – hence the uptick in mains power analysis.

Installation companies will often disregard the requirement for a mains analysis, substituting it with load shedding. Load shedding comes into operation when an installation capacity doesn’t meet the requirements in which the charging units installed, need to work

“It is estimated there will be over 2 million electric vehicles on UK roads by 2025.”

at full power, thus shedding the reduced load equally across all EVSE units. Load shedding results in minimal charging power across all charging units (trickle charging) and increased charging times, rendering the concept impractical.

The use of a mains analysis report before installation will provide the Dutyholder with all the requisite data before an EVSE installation project is started.

Research conducted by Guardian found poorly installed and maintained EVSE with over a quarter not working properly.

Considering installing an EVSE? Or perhaps you already have one but are worried it might not function correctly? – Contact Guardian Electrical Compliance today on 0114 257 2080.

TAKE CHARGE

In a conversation with Adam Hall, Director of Energy Services at Drax Electric Vehicles, we find out about the brand and how it caters specifically to the needs of the hospitality industry.

Can you introduce Drax Electric Vehicles to our readers? What is the core mission of the brand?

“Drax Electric Vehicles supports organisations in their electrification journey, leveraging our unique position as an energy-first supplier. We offer a comprehensive, turnkey solution, guiding our partners from assessment to implementation and beyond.

“Our core mission is to deliver value for businesses with our end-to-end solutions. We tailor EV-transition roadmaps to meet specific organisational needs, ensuring cost-effective, future-proof charging solutions. Our understanding of clients’ unique operations and sites allows us to deliver optimal charging solutions supported by our market-leading management portal.

“As part of Drax Group, we bring the reassurance of scale and heritage, offering significant energy, cost, and sustainability benefits as decarbonisation experts.”

What makes Drax Electric Vehicles unique in the electric vehicle market?

Our profound expertise in energy sets us apart, with

sustainability embedded in everything we do. We are committed to helping our clients improve their CSR and ESG credentials while enabling a zero-carbon, lower-cost energy future.

As energy and electrification experts, we are uniquely positioned to implement effective, scalable, and futureproof EV solutions. Our supply business powers your EV investment with renewable energy, ensuring that your transition to electric vehicles is feasible and sustainable in the long term.

We’re also the only electrification partner to offer a free upfront EV suitability assessment. With this, you’ll have the evidence to justify electrification, secure stakeholder support, and optimise costs and environmental impacts.

Could you highlight some key features and technologies integrated into Drax Electric Vehicles that set you apart from competitors?

Our best-in-class ‘My Electric Vehicles’ portal offers unparalleled insights for managing and optimising your electrification investment. This platform combines data from your fleet, charging infrastructure, and site

energy consumption, enabling high-level visibility and detailed analysis for better efficiency, cost savings, and environmental impact.

Additionally, our recent acquisition of leading UK charge point installer BMM Energy Solutions allows us to offer in-house installation services, ensuring a seamless end-toend solution.

How do Drax Electric Vehicles cater specifically to the needs of the hospitality industry?

We provide tailored EV charging solutions across the hospitality industry, with tailored strategies for each subsector, like hotels. This starts with the upfront suitability assessment. This assessment evaluates your business’ charging needs and potential operational impacts to ensure bespoke insights power your electrification strategy.

This detailed analysis will help key decision-makers see a solid business case for sustainable, future-proof charging infrastructure that meets both business requirements and customer expectations.

Why should hotels integrate Drax Electric Vehicles into their services to enhance the guest experience?

As EV adoption grows, hotels must focus on becoming more EV-friendly. Offering EV chargers is no longer a premium experience but a necessity. However, our recent study revealed that only 6% of UK city hotels with parking offered EV charging to customers, so we’re keen to support more hotels with their electrification journey.

Hotels that invest in EV chargers now will be in an

advantageous position, staying ahead of competitors, potential government requirements and future retrofit costs and disruptions. Your business will also contribute to the electric vehicle supply equipment (EVSE) grid, offering the public more accessibility to charging points and promoting sustainability.

What are Drax’s long-term goals regarding environmental impact and sustainable transportation?

Our long-term goal is to help organisations achieve net-zero ambitions, particularly with the approaching petrol/diesel vehicle ban. We go beyond electrification by integrating smart charging, vehicle-to-grid (V2G) technology, and demand-side response strategies, providing additional cost and sustainability benefits.”

Of course, it’s important that we ourselves lead by example. We were the first energy company in the world to announce our ambition to be carbon negative by 2030 and have already made good progress towards this. Drax Power Station has become the largest single site generator of renewable power in the UK through its transformation from using coal to sustainable biomass. We’re now in the process of developing bioenergy with carbon capture and storage (BECCS) technologies which will help us to remove more CO2 from the atmosphere than is emitted during power generation and realise our carbon negative ambition.

Want to see how we could help your business?

Visit: https://energy.drax.com/electric-vehicles/ destination-charging/

CANINE COMFORT

Elevate your guest experience with European handmade orthopaedic luxury beds designed specifically for dogs.

Welcoming dogs to your hotel is a significant opportunity to elevate your brand. As the demand for pet-friendly accommodations rises, Baker & Bray can help you capture this growing market. Our passion for dogs and commitment to sustainability inspired us to create European Handmade Eco-Luxe orthopaedic memory foam dog beds.

These beds feature a soft, durable luxury outer fabric made from an average of forty recycled plastic bottles, certified by the Global Recycle Standard (GRS). Designed to last for years, they offer exceptional value for money, delighting both guests and housekeeping teams alike.

The unique geometrical shape and carefully chosen antianxiety materials of our sofa-style pet beds help keep dogs cool, calm, and comfortable. They support joints and bones, helping to prevent and alleviate discomfort, ensuring every dog enjoys restful sleep, whether they’re a playful puppy or a senior companion.

Handcrafted in Europe with meticulous attention to detail, our beds are non-toxic, hypoallergenic, and highly resistant to snagging. They are veterinarian-endorsed and provide the perfect blend of comfort and support, enhancing your guests’ stay and encouraging repeat visits.

Our orthopaedic memory foam is sourced from premium-grade offcuts that would otherwise end up in landfill. The memory foam and side bolster filling are encased in water-repellent pouches, ensuring longevity and easy maintenance between guest stays.

With eight stunning colours to choose from, all covers are removable, washable, and interchangeable, allowing you to match the dog bed to your hotel’s decor for years to come.

We also offer affiliate programs for hotel partners, providing an additional revenue stream by selling our products. Contact us today to learn more about how we can enhance your guest experience. www.bakerandbray.com

CUSTOMERINDEPENDENTREVIEWS ON JUDGEME

• Luxury Orthopaedic Dog Beds Handmade In Europe From Sustainable Fabrics.

• 4.95/5 Independent Customer Approval.

• Awarded Telegraph Best Buy 2023 & 2024.

• Vet Approved & Endorsed For Increased Client Satisfaction.

• Eight Stunning Lifestyle Colours Available.

• All Covers Removable & Washable.

• Interchangeable Covers Available for Convenience When Room Changing.

• Durable Yet Luxurious Materials for Longevity That won’t Lose Shape or Support.

• Affiliate Programs Available for Hotel Generated Revenue.

IHS TAKES MUNICH!

Building on its success in Amsterdam, Miami and London, the Independent Hotel Show will now enter the German-speaking market with its first edition taking place from 20th-21st November 2024 at MOC Munich.

Independent Hotel Show heads to Munich

The Independent Hotel Show Munich (IH Munich) is a holistic business event for the independent luxury and boutique hotel industry in Germany, Austria and German-speaking Switzerland. A particular highlight of IH Munich is the presentation of three prestigious awards by HotelPartner Revenue Management: Hotel of the Year, Hotel Design of the Year and Independent Hotel Leader of the Year. Each award honors excellence in the independent hotel industry.

Engaging panels, workshops and keynotes

IH Munich’s program goes beyond a typical trade show. In addition to panels, workshops with renowned interior designers, a fashion show for hotel uniforms, a pavilion on the theme of “Art in the Hotel” and an Innovation Studio offer a wide range of inspiration.

Several panels will tackle relevant industry topics, ranging from the role of AI in revolutionizing the hospitality industry to the dilemma of OTAs vs direct bookings. Moreover, keynotes held by Fritz Dickamp (Smack Hospitality Media) and Katharina Aguilar (UpVisit) will discuss managing a hotel’s online reputation and redefining guest experiences as well as trends for 2025 and beyond. Luxury strategy advisors Julia Riedmeier and Felicitas Morhart (both Code Luxe) offer insights on the importance

of personalisation in the luxury hospitality industry. A one-hour hotel design workshop hosted by Monoplan will provide expert tips and tricks for designing a hotel space. Additionally, General Managers are invited to participate in an exclusive cocktail get-together hosted in cooperation with the Hoteldirektorenvereinigung Deutschland (Hotel Directors Association Germany).

More than 150 exhibitors

At IH Munich, hoteliers and interior designers can engage with more than 150 exhibitors showcasing their products and services. These include bedding from Mühldorfer, designer lamps from Le Klint, exclusive bathroom accessories from Decor Walther, premium fitness equipment from Technogym, exclusive room fragrances from Baobab Collection and software products from leading technology providers such as RateBoard.

Free tickets for hoteliers and interior designers

Another advantage of IH Munich: Admission to the exhibition is entirely free of charge for hoteliers and interior designers. Tickets for suppliers are available for purchase for 495 Euro plus VAT. Further information can be found under www.independenthotels.de.

ASK YOURSELF THIS…

Is your building’s façade a ‘House of Horrors’?

Mild mannered Building Manager Janet spent her days not worrying about the outside, choosing to ignore all the tell-tail warning signs, until one fateful, dark and stormy night her façade finally cracked and what lurked beneath was a waking nightmare…

If only Janet had spoken to the team at Thomann-Hanry® to conduct a full façade survey; her problems could have been avoided.

This October, multi-award-winning commercial building façade experts, Thomann-Hanry® are posing a question to building managers which will send chills down their spines. The simple question, which many fear and dread; ‘Is your building’s façade safe?’

With a growing backlog of maintenance and repairs being recorded, along with an increase in incidents of members of the public becoming injured by falling masonry; could your business afford the financial and reputational fall out?

“We have been conducting commercial building façade surveys for many years, but over the last 24 months, even we have been surprised at the level of dangerous and

potentially life-threatening loose masonry and stonework that we are finding.” commented Mark Styles, Managing Director of Thomann-Hanry®. “Our team have removed over 750kg of loose structural and architectural materials during this period, most of which could cause serious, if not fatal, accidents if they fell on a member of the public who was below.”

An increasing danger

With an estimated 14,400 events of falling masonry and debris every year across the UK1, and as falling masonry causes at least 5 instances of death or serious injury per year in the UK2, building management teams need to be sure that they have done enough to mitigate the potential risks which could occur due to structural façade degradation and decay.

Most recently, a restaurant in Kensington, West London had a large section of architectural console fall into an exterior dining area, with it being reported in The Standard that ‘the block narrowly missed one diner’s head, hitting her chair leg and cracking the pavement’.3

One of the key reasons for these types of incidents increasing has been the result of climate change with the UK experiencing increased levels of precipitation of between 10-15% since 19904. The Met Office are predicting the occurrence of storms to become more frequent and with increased intensity, this can then cause cracked masonry and render to work loose becoming a potential lawsuit and reputational nightmare waiting to happen.

Why choose Thomann-Hanry® Surveying Services

Thomann-Hanry® has decades of experience in surveying, maintaining and cleaning the façades of commercial buildings and can help you mitigate the unthinkable from happening.

Surveys are conducted from MEWPs (Mobile Elevating Work Platforms) to allow for close-up inspections and the removal of any loose masonry which poses an immediate danger to the public (something which is not possible using drones). As no scaffolding is required, a survey can be quickly arranged and conducted without the additional cost and time demanded by erecting scaffolding.

Thomann-Hanry® will work with you to provide a thoroughly detailed and well documented façade survey, which will actively identify and address hidden problems,

emphasising key areas of concern, and allowing you and your team to make an informed decision on how you wish to repair or replace before they become of significant concern.

“Thomann-Hanry® has been instructed to carry out over 600 façade surveys in 2024, and with more due for 2025, we are your perfect partner to conduct your commercial building’s façade survey to ensure it is safe, secure and fit for purpose” stated Mark Styles.

To find out more about Thomann-Hanry®‘s Commercial Buildings Façade Survey services visit thomann-hanry.co.uk/houseofhorrors or call 020 8453 1494 TODAY!

1 - Extrapolated data based upon reported levels of at least 180 incidents per city in the UK.

2 - Extrapolated data based upon reported levels since 1988.

3 - https://www.standard.co.uk/news/london/kensington-chelsea-restaurantmasonry-falls-ottoemezzo-cafe-lfb-b1178908.html

4 - https://www.carbonbrief.org/met-office-a-review-of-the-uks-climate-in-2023

LAYING DOWN THE FACTS

In an exclusive interview with B2B Director, Michael Pickett, at Cocoon, we find out about the brand’s desire to improve the quality of affordable furniture in hotels.

The story behind the founding of Cocoon Sofa Beds? What inspired the creation of the brand?

The founding of Cocoon Sofa Beds stemmed from a personal experience of uncomfortable nights on traditional sofa beds, so, the mission began. We wanted a sofa bed that didn’t compromise—one that’s as comfortable as a bed as it is a sofa. It doesn’t matter if you are at home, in a hotel or a guest at a friend’s house, whenever you sit or sleep, we want you to be comfortable.

What sets Cocoon Sofa beds apart from other sofa bed manufacturers in the market?

There are three big fundamental differences between Cocoon and other manufacturers in the market. These are, Cocoon is really a bed-sofa, not a sofa-bed - with the emphasis on the bed and the quality of sleep for anyone who tries a Cocoon. Secondly, Cocoon has an honest desire to improve the quality of affordable furniture - with a pocket sprung mattress, and industry leading microfiber fabrics. We pride ourselves on researching and developing pioneering materials and solutions, driving eco-innovations and giving customers value for money and choice. Finally, Cocoon has a heart and soul, a family owned company, who considers its staff and customers family too.

How would you describe the design philosophy behind your sofa beds?

A contemporary and simple design aesthetic that can blend into any commercial property, enhancing a hotel with either subtle colours or a bold design statement. Cocoon can be the key focus within a room, or can be dressed to coordinate with the interior design of a theme. The cushions are plump and over stuffed, and the look is inviting.

How do Cocoon sofa beds cater to the need for both comfort and space efficiency?

With a proper bed mattress, the comfort is unparalleled in the sofa bed sphere, as a bed, and when used as a sofa, it is

lovely and supportive. Space efficiency is key for Cocoon, in two ways. Firstly, Cocoon customers can select the model and size that best suits their space best, Crib 5 of course, with slim sofa arms if space is at a premium. Cleverly folded into the sofas are full length beds. In a space of less than one metre, guests can have a single bed ready to open at their fingertips. Secondly, Cocoon has designed its sofa beds to incorporate as much savvy storage as possible. We know that if space is a premium, storage space is essential, therefore your guests will enjoy the extra blankets and pillows you can store for them if needed.

How do your sofa beds enhance your guest experience compared to traditional beds or other sofa bed options?

Cocoon customers are our biggest resource for product research, design and, of course, feedback. Through our network of review platforms, we know that Cocoon customers find the Cocoon excellent, even for every night use; this is why Cocoon sofa beds are the most loved option for hotel guests. The Cocoon is more comparable with a traditional bed, comfort wise, rather than other sofa beds, but takes up only one third of the space of a traditional bed.

By Michael Pickett cocoonsleeping.com

Photo courtesy of Ashby’s of Southsea

A proper bed for your guests, hidden in a sofa

SAFETY FIRST

Sleeping safely and undisturbed – fire protection in hotels, as told by Rob Yates, Siemens

Head of Building Products Fire Safety, UK & Ireland.

Hotels are one of the highest profile applications for fire safety, certainly in terms of the perception of the general public. Many of us have a tale (or know somebody who has) of being woken in the middle of the night, trooping out to a designated muster point, perhaps in the cold chill of January, only to be told that we can all (eventually) return to our beds as it was a false alarm. Ensuring the safety of guests is naturally a fundamental requirement for all hotel owners, operators and licensees but it is also a situation in which the balance between protection and false or ‘unwanted’ alarms is particularly acute. In addition to the obvious threat to the lives and safety of hotel guests and staff, fire can cause consequential damage that will pose a risk to the longevity and the brand values of the hotel itself. Damage to the fabric of the building resulting from even the smallest of fires may well be expensive to rectify, but the harm to the hotel’s reputation could be even greater.

The disruption caused when alarm bells or sounders ring unnecessarily - or when evacuations are wrongly undertaken - can have a lasting and damaging reputational effect, as well as impacting on a hotel’s business continuity. It is not only the guests but also hotel operators themselves that need the assurance that the hotel is safe and well protected. This means the implementation of a reliable, integrated fire protection system that offers the earliest and most dependable detection, along with timely evacuation procedures and clearly defined escape routes.

The guest experience

Fire prevention in any hotel should, at the very least, involve the installation of adequate fire detection systems in guests’ rooms, public and ‘back-of-house’ areas, as well as implementing safe working practices in high-risk areas such as the kitchen. However, operators and guests alike also need to know that the guests will enjoy their stay. This, of course, includes the guarantee of a good night’s sleep without disturbance through the interruption of a ‘false’ fire alarm. False alarms are disruptive and irritating, but, importantly, they also undermine the credibility of a genuine alarm.

Any installed detection system needs to be accurate, reliable and intelligent - that is, capable of detecting the earliest stages of a smouldering fire anywhere in the hotel

to provide assured protection of the lives of guests and staff alike. Yet the same system must also be capable of differentiating steam from smoke and other deceptive phenomena to prevent the triggering of those unwanted alarms. The protection of guests’ assets and valuables is important, too.

When staying at a hotel, the most valuable asset that many guests bring with them is their car. Therefore, hotel car parks should be adequately covered by any fire protection system, not only to protect the vehicles and the assets they contain, but also to protect the integrity of the building. Car park fires are capable of generating temperatures sufficiently intense to cause damage to even reinforced concrete structures.

Global chains

Global hotel brands operating across multiple geographical locations can face significant problems when dealing with fire safety. In different countries throughout the world, the implementation, use and maintenance of fire protection solutions will be stipulated by many different regulatory authorities. Simply keeping abreast of all the legislative advances of the different bodies, along with the constantly changing technologies available, makes simple adherence to the appropriate standards difficult. One of the fundamental challenges for international operators

is therefore to instigate corporate standards which are sufficiently high - regardless of all the different national regulatory differences affecting their hotels. The second and equally challenging problem is to ensure the full implementation of these agreed corporate standards widely and consistently across every hotel within the group.

However, despite the differences in national laws and standards, the majority of global hotel chains have adopted corporate fire safety schemes based on automatic detection and alarm schemes. Although these solutions may be configured differently or contain different component devices, they all offer significant benefits in terms of speed of detection, response and orderly evacuation.

Human behaviour

The legal requirements of different regulatory authorities - along with the procedures put in place by hotels themselves have, until recently, overlooked one factor common to all emergencies that is constant yet still unpredictable. That factor is human behaviour. With the sounding of a fire alarm, many people anywhere will react with indifference. The ringing of an alarm bell or the sounding of a warning siren is all too common these days and rarely demands the response of everybody who can hear it. Very often people will ignore the alert, thinking it a simple test procedure or a mistaken ‘false’ alarm. Rarely is peoples’ first reaction one of clear understanding, calmly followed by a rapid and appropriate response. Too frequently the reaction is one of surprised but ineffectual attention as people look for some kind of clarification or confirmation that the alarm is genuine.

This is exacerbated by the fact that hotel guests are typically in unfamiliar surroundings where at best they have only a rudimentary knowledge of the layout or even the location of the nearest emergency exit/s. Few will have acquainted themselves with any procedures, escape routes or assembly points that the hotel will have put in place.

Guests will also probably have differing degrees of mobility, sight and hearing abilities. Given the added complication that most alarms in hotels happen in the early hours of the morning whilst people are deep in sleep and initially disorientated when woken abruptly, these factors are part of the challenge that fire safety engineers continually face. The management of any incident within a busy and wellpopulated hotel is rarely easy and the outbreak of fire is certainly no different.

Lessons from other applications

Hotels today will generally have organisational measures in place to deal with fire alarms. These will range from the simple nomination of fire officers amongst staff to the most detailed guidelines for any possible evacuation. However, personnel measures alone cannot be relied upon to address all the critical needs for a successful emergency evacuation. The use of technology instead to overcome the ‘human factor’ in the fire safety challenge, has an increasing role to play. It is an area where the hotel industry as a whole can learn from other industries to ensure efficient incident management. Using airports and university campuses as examples, there are invariably large numbers of people - sometimes scattered over large areas and throughout several locations in numerous buildings. However, before extinguishing, fire-fighting or other intervention activity can take place it is sometimes necessary to ensure that everybody has been successfully evacuated. The difficulties involved in securing a complete and successful evacuation in any of these situations include the need to ensure that everybody knows exactly what is going on and what to do, whilst receiving all relevant updates pertinent to their individual position, in order to do so.

The integrated approach

One way that these other industries are tackling the issues is by putting in place solutions that enable response processes to be automated. It is becoming increasingly

common for fire detection systems to be integrated, not only with extinguishing systems but also with emergency lighting, voice alarm and mass-notification systems as well as building management systems - to control smoke extraction, fire doors and lifts in the course of any potentially life-threatening event. Such integrated systems will automatically provide clear, step-by-step instructions for what to do, with whom to make contact, where to seek escape and where to assemble. All relevant alarm or lighting systems will be triggered automatically, so that every party involved knows exactly what to do next. These other applications have shown the benefits of moving from the more traditional arena of fire safety technology to one which looks towards more integrated systems.

With regard to communicating with participants in an emergency situation, the focus is currently very much on mass-notification. By utilising the “connected” culture of today’s mobile phone, messaging and internet networks, it is possible to put plans in place to direct almost instantaneously as many people as possible to safety in any emergency situation. This means that the consequence of any outbreak of fire or any other incident can be minimised, not only in terms of injury or fatality, but also with regard to commercial disruption, both short and long-term. This means that reputational damage can be minimised too.

Although this level of integration is not usual yet within the hotel and hospitality industry, the technologies in common use could be put to far wider - and more vital - use. The latest flat-screen smart TVs and wireless connectivity now common in many hotels around the world, could provide the facility to implement a more holistic approach to incident response. Both would increase the likelihood of guests and staff receiving relevant information and instructions concerning any fire or incident and would have the financial benefit of utilising existing equipment without incurring the cost of additional resources. By following the lead provided by others, making smarter investments and making better use of existing technologies, the hotel industry can integrate all its fire, safety and security disciplines to make better provision for its guests’ care and comfort.

Intelligent response for best protection

Today’s integrated systems or solutions can prove even

more invaluable. They are based on a rule-based approach, which determines the outcome based on information received from input devices such as fire detectors, intruder alarms and other systems. By adopting an approach whereby building technologies such as the heating, ventilation and air-conditioning systems (HVAC), along with fire and intrusion detection and video surveillance are integrated on a common platform, different, predetermined responses will be triggered by different events. They involve a variety of integrated detection and communication technologies that are able to interoperate and work seamlessly together to ensure that guests, regardless of their location, can be contacted and guided swiftly and efficiently to a place of safety. They also facilitate the on-site communication of the emergency services to help the fire fighting, rescue and medical teams contain the incident and limit its effects and repercussions.

Making a positive contribution

The solutions provided by today’s leading manufacturers offer the hotel industry: early and reliable detection of fire in order to protect lives and limit the damage to properties; flexible and optimal adaptation to any hotel’s building structure; tailored solutions for every part of the hotel; fewer false alarms caused by deceptive phenomena; orderly and efficient evacuation if ever necessary; with fast and efficient installation with no interruption of everyday operations.

Returning to where we came in, namely false alarms, The Fire and Rescue Service in England attended 577,053 incidents in the year ending March 2022, with 229,844 turning out to be false alarms, some 69 percent of which were due to apparatus. This is why systems are now available which will provide a guarantee of no false alarms, with multi-criteria detection technology which detects a fire incident quickly without being impacted by deceptive phenomena such as fumes from kitchens or steam from guests showering.

In conclusion, today’s leading solution providers have better ways to offer hotels and all their guests, staff and assets, real protection against fire, with digital and intelligent technologies which help to provide not only a safer environment but also one which makes a positive rather than a negative contribution to guest satisfaction. siemens.com

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