Stand Out Magazine May 2023

don’t think I have had one conversation lately that doesn’t include the words production costs, cost-of-living crisis, budgets, disposable income, or ticketing. Rising costs for materials, fuel, and labour have forced suppliers to increase their prices. In turn, organisers have been forced to increase their ticket prices too. But this is not news… it’s a familiar conversation that I know you have all been having as you walk a fine line, balancing the realities of running a business with the realities of what end clients/audiences are willing to pay.

More than ever, it appears that organisers are looking at their ticketing strategies and policies, introducing incentives, initiatives, and payment plans to encourage sales and make events more accessible. These new approaches to ticketing require new comms and marketing strategies; again, another fine balance needs to be found. The difference between under-communicating and over-communicating is significant and could be the difference that determines whether an event makes a profit, or not.

In this issue, we’ve chatted with Greenbelt, Bournemouth 7s, and the Royal Edinburgh Military Tattoo about their approaches to ticketing (page 27) and what they’ve learned because of making changes. For example, how do you take a 72-year-old company like Royal Edinburgh Military Tattoo and advance it, technologically? Also, if you introduced a ticketing structure that asked your customers to pay for their tickets based on a percentage of their income, would you trust them to be honest about their earnings? That’s exactly what the organiser of Basket of Light has done.

Even if I say so myself, the ticketing focus is an interesting read because it’s fascinating to see the different ways that organisers have chosen to sell tickets. It shows variety, creativity, and innovation and demonstrates that there’s more than one way to get things done.

I hope you enjoy reading this issue. As I write, I’m getting ready for Coronation and Eurovision fever. Oh, and listening to the washing machine spin as I re-waterproof my site jacket with Nikwax ready for the summer! The glamour is real but I wouldn’t have it any other way. Hope to see you soon.

Happy reading, Caroline

Cover image: © Greenbelt/Rob Wicks

10 TENDERS AND CONTRACT WINS

Looking for new business opportunities? Check out the latest event tenders and news of contract wins

12 EVENT BUYERS LIVE

Event Buyers Live issues call for speakers and welcomes the return of its headline sponsor

14 ROW WITH IT

Both Cambridge University’s Men’s and Women’s teams proved triumphant in The Boat Race. Chris Price, event manager, reveals what it’s like to finally organise a race in a “normal” year

18 MASSIVE EFFORTS

Goldline Events, Limelight Sports, Rees Leisure, and Pennine Events discuss how they are developing their events to improve the customer experience

24 MOVING ON

Andrew Smith joined Human Race in January, taking up the role of CEO. Smith talks about his areas of focus, plans for the business, and how his operational experience will influence his decision making

27 JUST THE TICKET

An increasing number of organisers are opting to change their ticketing policies and introduce payment plans. StandOut chats to organisers and ticketing experts that are innovating to improve efficiencies and meet market demand

32 HERE AND NOW

We Out Here has a new location for 2023. We Out Here’s Joe Barnett and Organise Chaos’ Clare Goodchild discuss the move and what it means for the festival

37 GET CONNECTED

Good event Wi-Fi and comms are essential to successful event delivery and seamless customer experiences

51 FOCUS ON WASTE

Event professionals need more education on waste regulations and are at a loss as to what to ask waste contractors

54 COMPETITION

Win Motorola Wave Ptx Radio Hire for your next event with SLF Mobile Radio

14 ROW WITH IT

51 FOCUS ON WASTE

32 HERE AND NOW

CONTRIBUTORS: This month’s

ALISSA KOOPAL

With more than 10 years’ experience in the industry, Alissa is chief executive officer of Pennine Events, the mass participation and live events specialist. Alissa brings an unrivalled creative, entrepreneurial, and commercial edge to each project she manages and acts as a sounding board and strategy lead for many clients and organisations. She has worked with toplevel clients and developed experiences and initiatives that are still hailed as key examples of success. In this issue, Alissa joins other event professionals and shares her insight into the current mass participation market, outlining event developments and market challenges.

CHRIS PRICE

Chris is the event manager of The Boat Race. He has worked on the prestigious event for three years, drawing on his vast experience within the world of sporting events. Chris has previously worked for The Great Run Company, British Triathlon Federation, World Sport Group, and IMG, and has worked on renowned events such as Wimbledon, The Open Championship, and The Ashes. This month, Chris talks about site tweaks and developments at this year’s Boat Race, which saw thousands of spectators line the banks of the river to see Cambridge University’s men’s and women’s teams claim victory.

CLARE GOODCHILD

Clare is a director of Organised Chaos and consultant event operations manager with more than 15 years’ experience delivering event experiences across outdoor mass gathering and brand sectors. A TechIOSH safety manager and contributor to the Purple Guide, Clare is currently studying MSc in Crowded Places and Public Safety Management to enhance effective operational coordination of events. In this edition, Clare talks about her new role as project lead on We Out Here festival and joins Joe Barnett, festival director, to discuss the upcoming event.

POWERING TICKETS TO THE UK’S BEST MUSIC FESTIVALS SINCE 2001

PIC OF THE MONTH APPOINTMENTS OF THE MONTH

Alex Lane has been appointed as festival manager of Truck Festival

Showforce

Team Love, the organiser of Love Saves the Day, has produced a Sustainability Report, detailing all its data and findings from 2022. The data – collected by working with contractors to gather show impacts and by surveying audiences, crew, and traders – found that 53 per cent of waste was recycled, 66,250 litres of water was saved thanks to compost loos, 9,000 audience members chose to travel sustainably with Love Bus and Big Green Coach, and Team Love hired 142 Bristol crew and 22 contractors.

LINKEDIN POST OF THE MONTH

NEWS IN BRIEF

LPH Concerts and Events has gone into liquidation owing an estimated £2 million. LPH Concerts and Events, which produced concerts at Bedford Park, Hatfield House, Castle Howard, and Lincolnshire Showground amongst others, was officially wound up on March 28 after a company voluntary arrangement (CVA) was rejected by creditors.

Harriet Grace, Accept Management

I’m having the same conversation nearly every day at the moment: where has all the freelance work gone?

After the bumper year of 2022, every day I hear from a freelance friend who’s saying: “bit quiet, isn’t it?!”

The R&A has added live music and a festival village to the AIG Women’s Open to enhance the fan experience.

Kru

Global

In times like this, it can be easy to get super protective of your clients and contacts and to want to “mark your territory” but this is absolutely when your network comes into its own! Tell people when you have gaps. Pass on opportunities that aren’t right for you to someone better suited/with the right availability. Recommend people you know. What goes around comes around, after all! So, if I know you/have worked with you and I can help you out in any way whilst you’re hunting for 2023 work, please let me know. Ask me for a recommendation on LinkedIn. Send me your availability and what you’re looking for and I’ll tag you in things I see. Ask me for an intro to someone you know I know!

And if anyone needs a site manager/ logistics manager/artist liaison/entertainment manager in August, you know where I am!

In the April edition, StandOut wrongly stated that Road Traffic Solutions (RTS) worked with Identity on Operation London Bridge. LS Events delivered Operation London Bridge, not Identity. We apologise for the error and inconvenience caused.

Rob Wicks has joined P&J Live in Aberdeen as managing director.

mcm creative has appointed Becca McCreath (pictured) as MD and Nicky Milligan as chief operating officer. The Speakers Agency has appointed of Holly Kerley as its new managing director.

Live has appointed Sarah-Jane Benham as its new CEO.

Infusion Group has appointed Tim Young as its new managing director.

Roger Hooker , the former event delivery director of Formula E, has joined ExCeL as chief operating officer.

has promoted Becky Meers to the role of head of operations UK and Europe.

© Soul Media/Giulia Spadafora

Tender time

Looking for new business? Discover the latest event tenders and news of contract wins

The University of Manchester is looking for marquees and temporary structures for events, including graduation ceremonies. The deadline for the tender – worth £450,000 – is 1pm on May 5. Email nichola.gill@manchester.ac.uk

The Department for International Trade is looking for an events management cloud-based platform. This tender is worth £600,000. The deadline is 5pm on May 4. Email mark.boyd@trade.gov.uk

Somerset House has added several suppliers to its new accredited supplier list, including Butch Salads, Social Pantry, Jimmy Garcia Catering, Lettice Events, Event Concept, Fisher Productions, Light Motif, Wise Productions, Rockit, Blue Elephant, Velvet Living, Options Greathire, Creative Output, Eight Ray Music, and Stabilo.

Forestry England is looking to work with an experienced and established company to deliver Forest Runner, a series of 5k and 10k running events at several forest centres. The tender is worth

£400,000 and the deadline is 12am on May 31. Interested? Email sam.harris@forestryengland.uk

Ofcom is seeking an events production company to deliver several corporate events, a mix of in-person, hybrid and virtual. The deadline is 12pm on April 24. Email sarah.jones@ofcom.org.uk

Cambridge City Council is looking for a waste management contractor for Cambridge Folk Festival. The deadline is June 13. Email amy.kenny@cambridge.gov.uk

Crowborough Town Council is seeking quotes for the town’s Christmas lights. The deadline for this three-year tender is 12pm on May 12. Email Mia Kelly – events@crowboroughtowncouncil.gov.uk

Tunbridge Wells Borough Council is looking for an ice rink provider. The deadline is 12pm on May 2. Interested? Email megan.hook@tunbridgewells.gov.uk

SOMERSET HOUSE

INCREASING EFFICIENCY AND REVENUES FOR EVENTS & HOSPITALITY

KEY POINTS

ƒ Avg transaction time of 3.9 seconds

ƒ Collate data on all purchases via mobile orders and walk-up counter orders, topped up by an automatic feedback prompt to further improve and customise offer

ƒ Seamlessly split payments at the point of sale to manage multiple vendor revenue shares

ƒ Take payments offline to ensure your operations aren’t halted at any time

ƒ Accurate, real time reporting

ƒ Create bespoke menus, promotions, discounts, offers based on guest’s previous purchases, ticket type or membership type

ƒ Bulk upload customer data into the system to track their spend across the entire event/venue

ƒ Avoid using separate suppliers for merchant services, hardware, e-commerce, mobile ordering, loyalty and stock management

Perfect partnership

issues call for speakers and welcomes the return of its headline sponsor

ast month, StandOut magazine exclusively revealed the location for Event Buyers Live (EBL) 2023. Well, this month, StandOut Multimedia, the organising team behind the industry event, is delighted to announce more fantastic news. Visions, the creative event production company, is to once again headline sponsor EBL at Carden Park Hotel and Spa, the luxury country estate near Chester, from November 13-15 and will also be EBL’s event production partner.

Chris Norman, director of Visions, said: “We are thrilled to be the headline sponsor of Event Buyers Live for the second year in a row. It’s an exceptional event, as it offers an opportunity to meet potential customers in a far more intimate environment than an exhibition and allows more time to develop client relationships.

“The event timing is perfect too, as many companies are looking at budgets for the year ahead. Over the three days, we look forward to meeting potential new clients and networking around the pre-qualified meetings.”

The 2023 edition of Event Buyers Live will be the event’s ninth outing and will welcome only 100 of the live event industry’s most respected organisers. Accompanying the 100 will be just 45 event suppliers and venues for networking and pre-qualified face-to-face meetings.

Neil Fagg, the co-founder of EBL, welcomed Visions on board. He said: “We’re so excited to have Visions return as the event’s headline sponsor for a second year. The team at Visions is incredibly enthusiastic about Event Buyers Live. Last year, we had the pleasure of working with Visions at Carden Park and are looking forward to working with the team again. We have some big plans for the 2023 event, and we want to build on our partnership so that we can deliver a truly memorable event alongside the event’s other partners.”

Event Buyers Live facilitates procurement conversations between events professionals and allows organisers to discuss their event plans with suppliers ahead of 2024. But that’s not all. The event also has a multitude

of networking opportunities and boasts a programme of roundtable discussions that are respected by attendees. The sessions encourage open and honest conversations and provide organisers with an opportunity to discuss issues that impact operations, event management, delivery, and business.

This year, EBL is inviting event professionals willing to share interesting best practices to get in touch. The organising team is looking for individuals with industry experience to inspire others with their knowledge. If you have a unique perspective or have ideas that you would like to share with your peers, please contact the team. If you think that you could hold the audience’s attention, or host a session on a topic, email caroline@standoutmagazine.co.uk – this is not an opportunity to pitch your company or product, but it’s an opportunity to meaningfully educate guests and share learnings from on-site experiences.

To register your interest in attending Event Buyers Live 2023, call 01795 509113 or visit www.eventbuyerslive.com

Row with it

Both Cambridge University’s Men’s and Women’s teams proved triumphant in The Boat Race. Chris Price, event manager of the sporting event, reveals what it’s like to finally organise a race in a “normal” year

n 2021, The Boat Race took place behind closed doors. COVID-19 continued to impact the events industry and crowds were banned from supporting their rowing heroes. It was just one reason why the sporting event took place on the Great Ouse in Ely; to discourage spectators.

In 2022, the race returned to its rightful position on the banks of the River Thames, and thousands of people lined the 4.25mile route, cheering on both Oxford and Cambridge’s rowing teams with passion and vigour.

Chris Price, event manager of The Boat Race, joined Boat Race HQ in November 2020, knowing that his first race in charge would have its challenges. Last year, Price

delivered the rowing event that people had missed so much but the UK still bore the weight of the pandemic restrictions. Now, almost two and a half years later and Price has finally had his opportunity to deliver a race on which he could properly put his stamp and experience some form of normality. “It’s been great,” explained Price, who tells StandOut that he has already written the first four pages of his event debrief. “You have to think where the event was a couple of years ago; the cancellation then the relocation. Last year was about getting the event back into London and getting my head around the event itself. This year, we had a full six months of events leading up to the main race and we’ve been able to live stream club fixtures, so it’s

been great to get back to a full and normal year. This meant that I could also look at things in a lot more detail.”

HOSPITALITY KNOCKS

“This year, I didn’t really want to change much,” Price continued further. “I wanted to respect the history of the event but bring in modern technology and improve efficiencies whilst retaining the event’s look and feel.

“I see my role as ensuring the future of the race to give it a sustainable path for the next 168 years.”

Price is honest in his appraisal of The 168th Boat Race, which was sponsored by Gemini, a cryptocurrency platform.

“Things have changed,” commented Price. “It’s not so easy to get sponsors, so you have to look after them and service them so they feel they are getting value out of the race.”

The Boat Race doubled its hospitality offer. In 2022, The Boat Race used one venue for hospitality. This year, it increased race hospitality, using available space better and opening sales to the public after all sponsor and club hospitality was identified and allocated.

HOSPITALITY CROWDS

“There was a huge appetite for hospitality,” Price added. “There’s also a huge opportunity moving forward. I am pleased with how it went and this year we got a good basis for what we can manage as a team. We’re not going to be Wimbledon but there are lots of opportunities to offer places on launches and boats so that sponsors and rowing fans can follow the race from the water.”

EXPERTS ON HAND

Price fully intends to take The Boat Race 2024 to the next level. This year, the event utilised OnePlan, the event planning tool, to map the route and site. It was a new move for 2023 which “worked”.

Price commented further: “It will save so much time in 2024. It means we have got a good base and it will be easy for me to show people the site, especially when I am presenting to the safety advisory group and multi-agency meetings.”

But the use of OnePlan was not the only change. Previously, the race has been timed by someone using a manual stopwatch. This year, the race used an electronic timing system that tied in with BBC graphics. And Price also insisted on the use of more drone footage following its successful introduction in 2022.

“Our biggest continued improvement is in the experts we have in our team,” Price continued. “The Boat Race has many experts from umpires to the RNLI.

“There is always something dramatic that happens at The Boat Race, from lightning to protestors. There are a number of different variables that we have to factor in, so my job is to build resilience into the planning.”

Price engaged the Met Office and worked with a forecaster to develop adverse weather plans. The forecast in the run-up to the race was changeable with high winds on parts of the course. Price introduced a Met Office forecaster to event control. On the day, weather conditions were fine, but Price said that it was reassuring to have the forecaster in place.

LOOKING AHEAD

“I am lucky to work with great stakeholders, partners, and suppliers,” commented Price. “With regard to our main suppliers, there was very little change. Price increases were factored into our budgets but may be not as much as inflation.”

Site infrastructure and production costs increased on average by five to ten per cent, said Price. “We worked hard to save where we could but we’re a free event so we can’t ‘up’ the ticket price.”

This is where Price’s plans for more hospitality will help the sporting event, making sure the event has a sustainable future, giving it longevity.

“We can still improve the spectator experience,” Price concluded. “We rejigged the layout in the fan zones, and we know there is room for more partner engagement and activity and in 2024, the Tideway project will be complete. This means that we will have space at the start line in Putney. We can activate the area and create an engaging space. This will be a good add-on for 2024.”

SUPPLIERS LIST

Event control – Controlled Events

Radios – 2CL

Big screen – ADI

Toilets – A1

Barriers – Sunbelt Rentals and GAP Group

Event safety – JP Event Safety

Security – Wise Security

Branding – CSM Live

Fan parks – Sportgate International IT and tech – Rocket Networks

Traffic management – CSP

Sponsored by Controlled Events

Massive effort

More than 10,000 people filled the streets of Brighton on April 2 to take part in the 2023 BM10K and Brighton Marathon. By 4pm, more than 7,000 people had completed an updated marathon route, crossing a new finish line at Hove Gardens, cheered on by huge crowds.

The “new” Brighton Marathon Weekend was the first to be organised by London Marathon Events (LME). The mass participation events company took over the event last December after Grounded Events Company, the former owner and operator of the Brighton Marathon, went into administration.

LME’s acquisition of the Brighton Marathon Weekend ensured both the 10k race and marathon could go ahead. Participants enjoyed a new beach village, just one of several tweaks to the event’s footprint.

DATE CHANGE

The weekend of April 2 was a particularly busy one for mass participation events with adidas Manchester Marathon, Bournemouth Bay Run, ABP Southampton Marathon, and Reading Half Marathon all taking place.

The Port of Southampton is one of Europe’s largest cruise ports. ABP Southampton Marathon’s original event date (April 23)

coincided with one of the busiest cruise turnaround weekends in the port’s calendar.

Chris Rees, managing director of Rees Leisure and race director of the ABP Southampton Marathon, had several discussions with Southampton City Council and local stakeholders. The decision was taken to move race day to April 2 to avoid “conflict in the city” and “significant disruption”.

Rees explained that the date change had an impact on sales, with some runners put off by the earlier date and cooler weather. Despite the change, the new earlier diary date has been adopted for 2024 (April 7). However, the early date was not the only tweak in 2023.

Rees continued: “Previously, we asked our participants for their start times. This year we changed to a gate system and asked runners to give us an indication of their timings so we could start them off in groups. This helped us operationally, making it easier for logistics and people management, and it made the customer journey better.”

DROP OUTS

Rees – assisted on the day by Abi Knapton –described the ABP Southampton Marathon route as a challenging but fun course with a big city centre finish. The event benefited

from a new route in 2022 to help improve traffic flow around the city. Similarly, Reading Half Marathon experienced a route change last year, which it stuck with for 2023, minus a “couple of tweaks”, explained Jo Osborne, production and operations manager at Goldline Events, organiser of the Reading Half Marathon and Robin Hood Half Marathon.

“It was great to be able to plan and deliver an event without any COVID measures,” said Osborne. “We did have a large number of people drop-out though with people still saying that they had caught COVID.”

Reading Half Marathon has a “generous race deferral” policy, which allows participants to drop out of the race until 10.15am on the day of the event and defer until the following year. Osborne says that this policy plays a huge part in the customer experience. She said that the number of people who dropped out of the 2023 event was “more than your average year, pre-pandemic”.

IMPROVE EFFICIENCIES

For 2023, Osborne and her team dedicated more time to keeping track of numbers so they could keep a track of waste. For example, participants were asked if they would like a gift bag or a medal only as a memento.

Goldline Events, Limelight Sports, Rees Leisure, and Pennine Events discuss how they are developing their events to improve the customer experience

Experienced Emergency Service Professionals providing expert management, control and support

• Experienced in managing control rooms from 1 to over 100 people

• From full control room management to basic support depending on needs

• Years of experience in mass participation sports, stadiums and music concerts

• Undertake any radio operator, phone or logging support functions

• Over 50 freelancers providing professional assistance to clients across the UK

• Team members have emergency service or key event experience

• Production of comprehensive logging and feedback to review post event

• Creation and delivery of bespoke tabletop exercises and training support

Please contact neil@mintcommand.com or visit: www.mintcommand.com

Osborne explained: “We streamlined the finish funnel and introduced a conveyor belt system for those who had chosen to receive a gift bag. They took a bag and chose which items they would like. It worked well. The system needs a few tweaks, but we’ll definitely do it again.”

Reading Half Marathon also opted to print each participant’s t-shirt size on their bib number. This helped volunteers to quickly identify the size t-shirt required and again, this improved efficiencies at the finish funnel.

Osborne also deployed new mile markers for the Reading Half Marathon, weighted truss structures with a Velcro wraparound. These were much easier to load in.

PRE-PANDEMIC HABITS

Osborne engaged Augusta Event Services, Andy Loos, Midas, CapTrac, Cipher Medical, and InEvent Branding for Reading Half Marathon. ABP Southampton Marathon engaged InEvent Branding too, alongside Mint Command, 2CL, GAP Group, Enhanced Care Services, Events Crew, and Challenging Events. This July, Pennine Events has contracted Sunbelt Rentals, CSP AV, and G4S to supply kit and services to the Liverpool Chester Liverpool (LCL) Bike Ride, and Gofer has been appointed by Limelight Sports to supply power across four of the mass participation specialist’s larger events.

Limelight Sports, organiser of Hackney Moves, Etape Caledonia, Blenheim Triathlon, Asics London 10k, London Triathlon, and Oxford Half recently announced two new large commercial deals for Hackney Moves –Wizz Air and Hoka.

ABI KNAPTON AND CHRIS REES

BLENHEIM PALACE TRIATHLON

Wicked Event Water Services provides quality assured water solutions.

Satisfied long-term clients include Glastonbury festival, Victorious Festival, The BBC, ITV and Netflix.

During the pandemic we were involved in two nightingale hospitals and a temporary mortuary in London.

The East London festival of sport has a “good sign up”, explained Tom Kerry, head of sport at Limelight Sports. It’s indicative of the mass participation world, he said.

According to Kerry, the number of people signing up for running events is “practically back”, but triathlons and multi-sport events are proving tougher to sell. Furthermore, he has noticed a trend – more people are asking for more hiking and walking challenges/events, as walking is seen as more accessible.

He has noticed that event participants are committing to events earlier. During the pandemic, rather than sign up for an event 100 days before it took place, participants would sign up with 50 days to go. Now, that figure has gone from 50 days to 75 days, demonstrating a big step towards prepandemic habits and activity.

WHAT AUDIENCES WANT

Currently, Kerry is looking at year-round engagement and how Limelight Sports engages with its audience, social groups, and community groups all year, supporting them on their own events. Again, the focus is to make mass participation events more accessible and personable.

Furthermore, Kerry is keen to explore new opportunities such as trail running events or longer-distance mass participation events. The trick will be to add “points of difference”.

This September, Pennine Events will organise the first Big Blue Bike Ride on behalf of Prostate Cancer UK. The cycling event, which starts in Windsor, features two routes – 45 and 65 miles in length. The event was due to take place in September 2022, but the Queen’s passing meant the event was sadly but understandably cancelled.

Like Kerry, Alissa Koopal, CEO of Pennine Events, is trying to gauge what audiences want, what will make them take part in an event, and what’s possible.

The Big Blue Bike Ride 2022 was due to feature 550 participants but now Koopal and her team hope to attract 1,000 people. Also, numbers for the LCL Bike Ride are “on a par” with previous years, confirmed Koopal.

The LCL Bike Ride 2023 – comprised of six different route options and two start and finish sites – will celebrate its 30th anniversary. To mark the milestone, Koopal – assisted by Pollyanna Roberts, events manager – will not only create a festival village in Chester but will also increase the size of the established festival village in Liverpool.

LEARNINGS

Pennine Events and GEM Events have won the contract to deliver two major events at the 2023 UCI Cycling World Championships in

Scotland in August. Both companies will work together to deliver the 2023 UCI Para-Cycling and Time Trials at this year’s cycling event. It means that Pennine Events will be flat out this summer. First, Koopal and her team will deliver the LCL Bike Ride before heading to Scotland and then Windsor for the Big Blue Bike Ride.

Koopal is excited to see what she can learn from the world of elite sport when Pennine Events delivers the UCI Cycling World Championships. She wishes to bring back that learning to Pennine’s own events.

Pennine Events is working with OnePlan and is using the event planning platform for venue planning. It was initially using OnePlan for smaller events but is now using it to plan the UCI Cycling World Championships.

Koopal is excited for things to come. She concluded: “We have a very busy summer, and we have a very busy autumn. The diary for 2024 is looking healthy already. I am looking forward to some sleep.”

LCL BIKE RIDE

HACKNEY MOVES

Moving on

Andrew Smith joined Human Race in January, taking up the role of CEO. Here, he talks about his areas of focus, plans for the business, and how his operational experience will influence his decision making

n January, you joined Human Race as CEO. How have those first three months on the job gone for you?

It’s been great, the team has been incredibly positive and welcoming, both in the UK and our parent company Amaury Sports Organisation (ASO) in France. I joined in January and the whole company has been very busy with CRUK London Winter Run (LWR) and the adidas Manchester Marathon so it’s one of our busiest times of the year. It was helpful early on to see the quality of our event delivery at LWR and it helped the whole mass participation industry see such a positive start with more than 13,000 participants on the day. Having also worked in a similar part of London for more than 20 years, it has been refreshing working in Clapham Junction with amazing access to the local commons.

Prior to joining Human Race, you worked at London Marathon Events (LME) for almost 22 years as operations director. How do you think your operational experience will influence your new role and the key decisions you will have to make for the business?

I was at LME for a long time which I loved –they do amazing work. Some of the best work they do surrounds their wider social purpose and it’s best illustrated in an event called the Big Half. It’s an event close to my heart as I came up with the concept, helped get it off the ground, and then was event director. The relevance here was as an event director, my focus was on areas of the event other than operations. My focus was on budget, marketing, campaigns, and the overall event messaging. That experience was great for me as my focus coming into Human Race was to look at all aspects of the company and not to focus just on operations or event delivery but look at the whole team and how can I help them individually, collectively, and importantly our direction of travel both short term and long term. I will always have that operational mind so any event day changes we might want to make strategically I can help with. If we are looking at launching a new event, then I will support that and clearly, my years of experience will be beneficial. Right now, it’s about continuing the building blocks of an already brilliant and well-established company.

What attracted you to the CEO role at Human Race and what specific skills do you think you bring to Human Race?

I had known Human Race and I get on well with John Lunt, the founder. Like many in the industry, I had followed their progress when they were acquired by ASO and that was the

first attraction to the role. Ultimately, ASO is the biggest company in the world in our part of the events industry. They deliver Tour de France, Paris Marathon, and Paris Half Marathon, and are involved in Paris 2024, so to have their support and guidance whilst attending and supporting their world-class events is amazing. The second element that attracted me was the Manchester Marathon. It’s clear since Human Race acquired the event it’s gone from strength to strength. If you go back ten years, it was a good marathon but probably outside of the world’s top 50 when it comes to numbers. This year we are confident it will break into the top 10 marathons in the world.

You have now had an opportunity to get your feet under the table at Human Race. What plans do you have for the business and how do you plan to put your stamp on the organisation?

To me, the success of any company is built on your team, so growing and developing the already brilliant team is my initial aim. We have moved to an amazing new location in Clapham Junction, so I want to work with the team to positively develop our culture and identity, making us the go-to company in the sector. From a wider business point of view, the immediate focus is on growing and developing our portfolio of events and developing the adidas Manchester Marathon.

What are you working on now and when will the industry first be able to see the results of your first key decisions for the business?

My focus is looking at the next three years and the next phase for Human Race. We are looking at a couple of our events in our portfolio next year so there will be some exciting changes that we are developing in conjunction with ASO for 2024.

What’s your view of the events marketplace and has your new role changed the way you see and evaluate the sector?

Naturally, as you move to the role of CEO you are looking at the wider events industry and beyond, rather than just mass participation. It’s clear that the big flagship events are doing very well and there is high demand. However, it’s clear people’s habits have changed during COVID. Some smaller events, distances, and some cycling events have found numbers harder to get. I think it’s an exciting period for tech innovation and we will be beginning to see more of that translate to events. Hopefully, we can work with suppliers to support the needs of an ever-changing and socially conscious planet.

ANDREW SMITH

Just the ticket

An increasing number of organisers are opting to change their ticketing policies and strategies. StandOut chats to organisers and ticketing experts that are innovating to improve efficiencies and meet market demand

Basket of Light festival has launched a tiered ticketing system that will see its audience pay for 2023 tickets based on their income. The festival, which takes place from June 8-11 in a “secret location”, 3.5 hours from London, has introduced a new payment structure. Festivalgoers will pay 0.006 per cent of their income for their ticket, which means that someone with a yearly income of £10,000 will pay £60 and someone who earns £23,500 will pay £141.

The organiser revealed its new ticketing plan on its website and argued that the change is the “only way to create a truly open space”. It said: “Income and property ownership are the biggest social dividers in Britain even though some of the most

important jobs in our society receive the worst pay. We believe it’s the way to go for all festivals that want to be fair and inclusive, while still making sure that every artist gets paid.”

Basket of Light’s ticketing policy relies on honesty and the organising team has said that for the festival to go ahead, the average ticket price needs to be £132.

PAY-IT-FORWARD

The above is just one example of the ticketing strategies being adopted by organisers to encourage ticket sales, improve inclusivity, address accessibility, and make their events more appealing.

In September, the organiser of Greenbelt recognised the impact of the

cost-of-living crisis on its attendees and changed its ticket pricing structure. At the time, Paul Northup, Greenbelt’s creative director, said that festival organisers were wrestling with their budgets. The simple solution would be to pass on rising costs and increase 2023 ticket prices. But that didn’t “feel very Greenbelt”.

For 2023, the festival discarded the usual tiered pricing, including discounted “early bird” tickets and progressively more expensive tickets as the festival approaches. Instead, Greenbelt adopted three simple price points for adult tickets. Festivalgoers could decide which ticketing option best suited their circumstances: Supported (£150), Standard (£190) and Supporter (£230).

ROYAL EDINBURGH MILITARY TATTOO

Northup explained: “Our Supported adult tickets are subsidised by those festivalgoers who are prepared to spend a little more to make sure we can still be an accessible, affordable festival for everyone. Our Standard price is, realistically, what we need people to pay to make the festival that we’re all used to.

“The Supporter price is a premium price that enables those Greenbelters who are able to (and want to) offer their generous support to pay it forward. That means we can offer the Supported price to those who need it.”

NERVE-WRACKING

Greenbelt has been “blown away” by the response from festivalgoers since tickets went on sale at the start of September. Northup said that the Greenbelt team had already “learned loads” and was still learning. He commented: “We looked at our core audience and felt we could trust them to share with us in this idea and work with us to make it work.”

He described throwing away the tiered incremental price increase model as “nervewracking” as you can’t drive urgency through your comms and messaging.

“Our ticket buyers were super generous during COVID,” Northup continued. “They donated their tickets to ensure the festival’s future. We looked at the percentage of people who did that and used it as a barometer to see who would purchase a Supporter ticket.”

He needn’t have worried. Many festivalgoers opted for the high-level Supporter ticket. “Rather than getting used to the frenzied activity and deadline-driven

sales, we have seen a steady stream of sales,” he added. “We have learned lots of lessons around comms and I think we might have annoyed our core audience. When we’ve messaged them, we have said: ‘Oh, by the way, get your tickets’ and we might have done that too much. A balance is needed because you’re trying to sustain ticket sales when there’s no deadline or urgency.”

Greenbelt works with Kaboodle, the ticketing platform. Northup said that if you’re an independent and “values-led” festival then your ticketing policy is an extension of who you are. But if you are thinking about adopting a pay-it-forward policy, be prepared to be nervous especially when there is still the need to outlay for infrastructure.

PAYMENT PLANS

Bournemouth 7s is another festival that has changed its ticketing policy for 2023, introducing payment plans for the first time. Paul Ashurst, managing director of Bournemouth 7s, explained that the festival team did look at introducing payment plans in 2022 but it was too late to make changes. Then, the festival’s ticketing contract was up for tender. Bournemouth 7s appointed Fixr, which at the time did not have PayPal’s Pay in 3 solution available on the platform.

“We launched ticket sales in February without the Pay in 3 option,” said Ashurst. “We saw good sales. Then, in March, we launched our new payment plans and Pay in 3 near payday. The day it launched we saw a spike.

“March is a quiet month for sales but compared to a normal day, we saw a 30 per cent rise in ticket sales and all thanks to

payment plans. People were waiting for it.”

Bournemouth 7s gave festivalgoers the option to Pay in 3 or full. Now that the organising team has watched its audience’s reaction to the new payment options, it may introduce the payment plans earlier, giving customers the option to spread costs for the 2024 festival over more months.

KEEP IT SIMPLE

Joel Waldenberg, business development manager at LIVE IT, says that payment plans are rapidly becoming standard fare for festivals. He says that lowering the financial barrier of entry to an event or festival without impacting the bottom line works well for both customers and promoters. Rich Dyer, the co-founder of Skiddle, advised organisers to keep it simple. He commented: “Offering uncomplicated ticket options to customers has a huge impact on conversion rates. Too many choices or offers can often have a negative effect.”

This year, Skiddle is working with Creamfields, Junction 2, El Dorado Festival, In It Together, MADE Festival, Highest Point, and Solfest, and the platform’s development team has been working hard to bring a range of new features to the Skiddle Promotion Centre, including discount codes, allowing event organisers to give ticket-buying incentives to their customers. Also, Session Ticketing is being developed, which will allow promoters to list events with timeallotted tickets.

LIVE IT has launched a venue system that enables venue owners and event organisers to manage, promote, and sell tickets for their events. Key features include timeslot and calendar bookings and seating charts.

GREENBELT

These innovations are not the only ones to hit the market. Ticketsrv is developing an Entries system which will allow equestrian and agricultural show organisers, for example, to move all their competition entries online, saving admin time. Citizen Ticket is set to launch Data Insights, which utilises data to model events, price points, and ticket launches, and Tixel, the resale marketplace, is introducing a range of product features for 2023.

Zac Leigh, a co-founder of Tixel, explained: “It’s common practice to not release the actual tickets and barcodes until closer to the event (whether it’s dispatching a hard copy ticket or sending a digital ticket with barcode) and this can create a rush of tickets on the resale market just before an event. Sometimes, this harms the buying spike of primary tickets that usually happens in the 24-48hrs before an event – so we built a feature that gives fans the ability to safely list and sell tickets without yet having the barcode or physical ticket, extending the resale window, and reducing the impact on primary ticket sales. We have also created a way for organisers to optimise revenue for high-demand events by closing the gap between early and later release tiers.”

SPONTANEOUS BEHAVIOUR

Tixel is working with Truck Festival, Tramlines, and Kendal Calling this year, and Parklife, Love Supreme, Kite Festival, and Standon Calling. Leigh continued: “Essentially, organisers come to us with one of two challenges: their event is an instant sell-out, and they need help managing hungry fans wanting to get their hands on tickets, or the event is a bit of a slower burn and they want help selling tickets. We have tools that help with both.”

According to Leigh, more than ever, ticket buyers change their minds about attending an event and sell. It’s natural for

people to be looking last-minute on resale channels for tickets, so the more organisers can plan around this reality, the better. By being pro-active, and recognising the trends, organisers can capture data, which can be used in the future.

Dyer said that picking an optimal launch date is key, but David Hornby, Secutix managing director for Northern Europe, UK and Ireland, warned that as audiences think more carefully about their disposable income and how to spend it, organisers should expect to see more spontaneous behaviour from them.

He explained: “If consumers have more money to spare, then we see an increase in last-minute ticket sales; if they find themselves with less than expected, there is a spike in ticket resales.

“Reacting to these fluctuations requires organisers to facilitate customer selfservice tools, particularly on mobile, which will reduce staff time spent on handling change requests and ensuring a smooth customer journey at all times.”

THE WATER’S FINE

In 2022, Secutix worked with the Royal Edinburgh Military Tattoo. Secutix’s technology solutions were deployed to ensure a smooth ticketing experience. Its TIXNGO product delivered secure digital tickets through a new Tattoo app and guests could choose their seats through an interactive seat map. Now, Secutix’s ticketing technology will be deployed once more at the event. So, what did the Royal Edinburgh Military Tattoo learn?

Jason Barrett, chief operating officer at the Royal Edinburgh Military Tattoo, said: “We had to learn a new way of doing things with a new system and we were pleasantly surprised at how well our audience reacted to the new system and at the ‘limited’ complaints.”

Complaints were expected. The Tattoo had used the same ticketing system for 27 years. The change would inevitably throw up some issues and there were some “robust” lessons to be learned. Many of these centred on communication. For example, customers were previously used to receiving a ticket but with Secutix, customers were asked to download the Tattoo app and their tickets would appear in the app, roughly two weeks prior to the event. The Tattoo’s customer service team had to communicate with many non-techsavvy customers and that experience has taught the team how to better communicate the ticketing process for the 2023 event.

The Royal Edinburgh Military Tattoo is also investing in its own CRM system and integrating it with Secutix’s system to provide a “deeper understanding” of the Tattoo audience. It’s a move that Barrett and his team have wanted to make for some time and is indicative of the organisation’s growth aspirations and innovation drive.

“The Tattoo has evolved,” explained Barrett. “It’s not just pipes and drums; it’s now a blend of something familiar and something fresh.

“In late 2020, our chair – Peter Lederer – challenged us to view the Tattoo as a start-up and said that even with 70 years of history, what would we do to the event?

“That has always stuck with me. Any time you advance something in your business, you say ‘I wish I’d done it sooner’. But switching to a digital ticketing solution sooner would not have been the right time for us culturally. Last year was the right time for where we are heading right now. So, if any organiser is thinking of using digital ticketing, I say ‘Come on in, the water’s fine’. “You must embrace technology. If you appear as a brand to be out of step with technology, you are a liability. You can’t be seen to be old and tired,” Barrett concluded.

TICKETSRV

Here and now

t’s not unusual for an event or festival to move location but a site move normally means a different home within the same area or county. However, NVS Music Group’s Joe Barnett has taken relocation one step further. This year’s We Out Here festival will take place on an entirely new estate, 168 miles from the site on which it was born.

Previously, the four-day festival took place at the end of August in Abbots Ripton in Cambridgeshire. Now, We Out Here 2023 will take place from August 10-14 in Wimborne St Giles, Dorset. Despite the new date and location changes, Barnett has promised the same festival formula that festivalgoers have come to love, with some new additions.

“I’ve always had it in the back of my head that we have been tenants on another festival site,” explained Barnett, We Out Here’s festival director. “In the early days, I always had this nagging feeling in my head – are we creating something from scratch if we are doing something on a site that has been done and used before?”

Barnett is incredibly open and honest when he talks to StandOut. We Out Here’s

old site – Abbots Ripton – is home to Secret Garden Party (SGP). We Out Here launched in 2019 and occupied the Cambridgeshire site that SGP vacated in 2017. But SGP’s decision to return in 2022 after a five-year hiatus cemented Barnett’s decision to move.

“We were blessed to be able to use the site to get our show off the ground, but it wasn’t quite our home,” Barnett continued. “When SGP announced that it was coming back, we had some internal conversations. I was aware of the Wimborne site and didn’t really think that moving county would be a big thing and that’s because I believe in what we are creating.”

BITTERSWEET

Barnett and his team conducted several site visits in summer 2022 and “pulled the trigger” on the move after the 2022 event. This followed SGP’s confirmation that it wished to produce more events on the Abbots Ripton site.

The new Wimborne location is similar in size and shape to the Cambridgeshire site, but the Dorset estate has a tree-

lined perimeter that excites Barnett. “We delivered the 2022 show, and it was almost a bittersweet moment,” Barnett added. “The 2022 show was our third year and we had finally got a number of things how we wanted them; the décor worked, and the layout worked.

“It was sad to leave the site after getting it right, but we knew we wanted to continue to deliver a festival that our audience could immerse themselves in. The new site does that. It has a beautiful tree perimeter, and I am excited by the location’s truly immersive nature. You feel a real sense that you can switch the outside world off and that triggered such a strong emotion for me, and I want to replicate that for our community.”

LONG-TERM PARTNERSHIP

Barnett is working alongside Clare Goodchild, director of Organise Chaos. She was the festival’s operations manager but has been promoted to project lead, and Project 30’s Craig Mathie, the former managing director of Bournemouth 7s, has taken up the role of operations manager. Organise

We Out Here has a new location for 2023. We Out Here’s Joe Barnett and Organise Chaos’ Clare Goodchild discuss the move and what it means for the festival

Chaos’ Tom Wilkinson and Jamie Russell will oversee site management, accreditation will be headed by Holly Hollister, and Event Glue’s Lou Woodward will assist with event management.

Goodchild said: “It’s important to maintain the ethos and successful aspects of the festival from previous years.

“We have had several site visits, some even in the snow, and we are adding things to the festival that are only natural developments.

“Also, the site sits in a Dark Skies Reserve and Area of Outstanding Natural Beauty (AONB), so we are working with all the relevant stakeholders to understand how to operate most appropriately. For example, how can we stop light from going upwards? How can we fit in with the ecology of the space and protect the views?”

Goodchild’s new role sees her working more closely with Barnett. We Out Here has a three-year agreement with the estate with options to extend the lease. But both parties consider the move to be a longterm partnership. Therefore, We Out Here is looking to build semi-permanent staging

on-site and may install some permanent power and water infrastructure but that is to be confirmed.

“We now have the opportunity to create our own look and feel,” commented Barnett. “Hard standing and roads will come but we need to understand how the site works first.”

CUSTOMER COMMITMENTS

Goodchild said that the site plan is not yet finalised and that there have been eight to ten iterations, so far. Getting the site right is paramount. Whilst there will be similarities, such as stages and the content on them, there are also some new additions such as chill-out spaces in the campsites.

“We have developed some customer commitments,” said Barnett. “For example, last year, we had some requests around affordable meal options, so we are working with our traders and in 2021, we didn’t get the loos right. We held our hands up to that.

In 2022, we removed plastics from the festival arena and replaced them with vacuum units. This was well received and acknowledged and so we have made a commitment to

SUPPLIERS LIST

Ticketing – Kaboodle

Toilets – Site Equip

Showers and portable buildings – Qdos

Power – Power Revolution

Water – Greens h20

Staging – Trust Events

Lighting - Coloursound Experiment

Fencing and barriers – AES

Plant – Charles Wilson

Buggies – Enterprise

Marquees – Camelot

Domes – The Dome Company

Scaffolding and furniture – The Renegade Group

Waste – Greenbox

Ground protection – EPS

Water safety – Swim Safety

Medical cover – Aries

Welfare - TTK

Fire – Red Rose

Security – SB Security

Traffic – CTM

TEAM WE OUT HERE

All images: © Rob Jones/Khroma Collective/Ellie Koepke/Sienna Gray

go down the vacuum loo route again and introduce compostable toilets too.”

In terms of the supply chain, the site move has not caused any major issues. In fact, Goodchild and Barnett have engaged more local suppliers.

“We’re not seeing price increases like we did last year,” continued Barnett. “But there have been some fairly challenging increases on some lines of the spreadsheet, but we have to invest because it’s year one on a new site. From a commercial perspective, it’s challenging because you have to think how much of that cost can be passed on to your audience especially if you want to make the festival as accessible as possible.”

Barnett confirmed that ticket prices have increased by ten to 15 per cent depending on tier/ticket option and that he is forecasting ten per cent growth overall, which in a transition year he describes as “amazing”.

We Out Here 2022 had 15,000 people on site. That 15,000 to 20,000 capacity festival model is an attractive one to Barnett, who confirmed that We Out Here 2023 has a licence for 18,000, which increases to 25,000 in 2024. So, what are Goodchild and Barnett looking forward to the most this year?

“I’m looking forward to hearing that the trackway line on the budget spreadsheet is not going up anymore,” said Barnett, smirking. “And to work with a number of

charities on site, increasing the connections between our audience and the charities, finding a common theme despite the diversity that is within our audience.”

Goodchild concurred. She said: “I’m excited about the work we’re doing with our team. All shows work with transient and temporary staff, so we’re looking at our growth as a team. For example, how do we get our team – including freelancers – to adopt the same culture and how do we share information effectively with our team

members? Next week, we’re taking our core team to the new site and we’re staying overnight and doing some workshops. We’ll be looking at our core values and then having a party.”

Barnett concluded: “It will be an opportunity for everyone to be part of the decision-making process, giving those team members who are event focused and those who are brand focused to come together and think about what we need to deliver and how we should speak to our audience.”

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Net benefits

n 2022, Boomtown went cashless. The festival adopted Weezevent’s cashless solution and implemented an RFID system for payments and access. The decision by Boomtown Fair to go cashless was supported by Spindlewood’s temporary data network that connected several hundred Weezevent RFID scanners.

Weezevent and Spindlewood worked with Alice Porter, Boomtown’s RFID implementation lead, and Jasmin Abdel Halim, Boomtown’s site procurement and operations manager, to ensure all the necessary infrastructure was in place for a smooth deployment.

“Every year, Boomtown Fair takes over the sprawling and gorgeous Matterley Estate in Hampshire,” explained Mike Kirwin, Spindlewood’s account manager. “It’s a similar size to Glastonbury with valleys, forests, and limestone bowls. We installed a Wi-Fi/comms solution that involved several relay masts and trenching fibre. But on this type of challenging terrain, there’s always more work to be done. We had to build an additional 10 temporary relay masts and run more fibre to connect the parts that other signals could not reach.”

Spindlewood also installed connectivity to site-wide top-up stations and hooked

up a “top-up bank” for festivalgoers that preferred to be assisted when topping up their RFID wristband. It was a “big operation” that required extensive infrastructure, said Halim. She worked with Spindlewood and Weezevent to determine where to position access points, and the number of devices needed, and to make sure there was good site-wide connectivity.

Kirwin added: “Our relationship with Boomtown Fair has been going strong for a while now and their comms requirements have significantly increased over time. But that’s what we’re here for! We work closely with key members of Boomtown’s production and commercial teams to make sure we fully understand their needs and can design network solutions to achieve their goals.

“We’ve helped with their Access AMI app, set up a site-wide cashless network for 70,000 and even prototyped standalone renewable energy solutions to power our remote relay masts. We’re all about helping them to improve efficiencies on-site and meet their sustainability goals.”

LESSONS LEARNED

Lessons were learned and for 2023, the Boomtown team plan to improve their

cashless comms and signage. “We’re happy to be working with Spindlewood again,” Halim continued. “We wouldn’t be able to operate cashless without them. Mike is worth his weight in gold and helps me to link up the dots in terms of cashless and ticketing, which relies on connectivity to be spot on.”

She said: “As much as we’d like to scale back the infrastructure to what’s necessary, it’s important to understand how people interact with cashless. We want to make sure that things are clear for our customers, so even though we have data, we have decided that one year’s data is not enough.”

INCREASED NEED

Wi-Fi is now one of the most important services at an event. Morgan Denton, director at RedBox Events, has recognised a growing trend: Cashless is no longer an option for organisers. Customers expect to just pay with the tap of a card or phone, therefore providing the required infrastructure to support that simply isn’t a nice to have.

Denton explained: “All events are increasing their need for reliable Wi-Fi. We had been seeing a trend for the last few years increasing from some key areas of a site requiring a bit of Wi-Fi for cashless payments to now it

Wi-Fi is now one of the most important services at an event

being: ‘We need Wi-Fi everywhere!’ This trend accelerated because of COVID. It caused a huge shift in consumer acceptance and dependability on cashless payments through mostly smartphones. Basically, COVID killed off cash, which is forcing everyone – including event organisers – to react. However, the problem event organisers have is that Internet-based infrastructure is not as easy to install in a green field for an event versus permanent business premises. Internet is also the only service that can’t be put on the back of a truck and delivered to a site. We require a lot more time in terms of pre-production to deliver a reliable service. Although Starlink is here and is very good. It is not the golden ticket to fix all Internet issues.”

PENALTY CLAUSES

Starlink – developed by spaceflight company SpaceX – is a satellite network that provides low-cost internet to remote locations. Some organisers and event management companies – such as Richmond Event Management – have chosen to invest in

some Starlink kit but it’s not the only option on the market. SimpliWiFi has built satellite portability kits, providing fibre-like speeds using low earth orbit satellites with super-fast connections. Designed and field-tested over the last 18 months, the mobility packs are based on the Starlink satellite system and can be deployed anywhere in the UK in 24 hours.

Providing up to 200Mbps download and 40Mbps upload, SimpliWifi’s system has a five-hour battery to allow a complete wiresfree deployment when out in the field.

Ozan Pakyuz, CEO and founder of SimpliWiFi, says that demand for the kits is high, as is demand for quality connectivity services. This year, SimpliWiFi is working with the organisers of Goodwood, Hay Festival, and Eastern Electrics, as well as the BBC’s outside broadcast teams for Radio 2 Live, and Radio 1 Big Weekend. Plus, SimpliWiFi is delivering services for Bauer Media Group ad Global Media Group.

Noba Event WiFi is working on U-Live’s portfolio of shows (including Kite Festival and Love Supreme) and AEG presents Summer

Series and Lambeth Country Show. Nick Taylor, managing director of Noba, explained that prior to COVID, connectivity on a festival site was more for production and to support technologies such as CCTV/VOIP. However, cashless has changed the landscape massively, meaning projects are three and four times the size than what they once were. This increases the labour requirements required to deliver seamless event Wi-Fi.

Taylor commented: “The trend for cashless payments has meant that event and festival connectivity is now critical. Sponsors and traders are totally reliant on fast, reliable networks, and we have even seen the addition of penalty clauses for network outages included in tenders. There is also an increase in demand for site-wide CCTV to ensure the safety of attendees and safeguard the site during downtime.”

John Houchin, director of Pylon One, concurred with Taylor. Indeed, there is a growing trend for festival organisers to include penalty clauses within contracts if connectivity is lost. He said that all live

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event briefs focus on cashless and reliability but stated that organisers need to consider their Wi-Fi budget. “Lots of organisers say: ‘Our budget last year was X and so our budget this year is X, but we want the Wi-Fi to work,” Houchin continued. “But the reason the Wi-Fi isn’t working isn’t because of the number of people you have on-site, it’s because you are not spending the money.

“Don’t think of employing a supplier, think about employing a partner who can help you in the delivery of an event. Work with someone that you know can deliver and if they can’t, find someone who can.”

Morgan concurred with Houchin; you do get what you pay for. He said: “Event directors are being put under increasing pressure to cut costs and want the cheapest service possible. Unfortunately, you do get what you pay for. We deliver a very good quality service, but we are not the cheapest. However, the relatively small price difference between the cheap guys and the good guys is nothing compared to the amount of extra money that can be made from a reliable fast service, which can process more transactions

per minute. Good Wi-Fi will make you more money. This is a fact. The question we can’t answer is by how much! But I always say, how much will you lose if the main bar goes down for just an hour at peak time?”

TRENDS

In the last 12 months, Pylon One has worked on many large projects including the Jubilee celebrations and London’s New Year’s Eve Fireworks. Now, the company is expanding heavily into CCTV solutions, further improving on-site comms efficiencies.

Toby Hartley, project manager at Attend2IT, said that the company has found organisers are taking their CCTV deployment much more seriously. This has led Attend2IT – which is supplying services to Hackney Moves and Secret Garden Party this year – to invest substantially in its CCTV offering, including four-screen CCTV walls, and cameras.

Noba has also recognised an increased demand for CCTV, with site-wide CCTV networks becoming more complex.

It appears that so much of a site relies on connectivity. Peter Carver, operations director

at Spindlewood, commented: “The events sector is always keeping us on our toes! We’ve come a long way since the days of perforated paper tickets and cash-only bars. These days our networks enable scanning at the gates, digital payments for merchandise, live TV streams, VOIP, and CCTV networks. The demand for public Wi-Fi is off the charts! It seems like the first thing everyone asks for when they arrive on-site is the Wi-Fi password. We also have more cashless events in the pipeline and the army of event workers are using more shared Cloud-based docs and services on a wider range of devices.”

He concluded: “But it’s not all about digital – events are becoming more active in reducing their environmental impact too. We’re proud to be building data networks that monitor generator performance and have tested our Solar Hutch prototype at Boomtown. Who knew we could fully remove the need for three remote diesel generators for four weeks at some of our remote relay masts? It’s all about staying ahead of the trends and making sure our clients have the solutions they need to succeed.”

ATTEND2IT

PYLON ONE

MIKE KIRWIN

Ready to connect

Fast, secure, reliable networks and Wi-Fi are now essential components of an outdoor event. Here, Noba event WiFi discusses perfecting festival and outdoor event connectivity

As the festival and outdoor events season looms, Noba event WiFi is ramping up for another off-the-scale busy summer, connecting festival and event sites across the UK and Europe. Noba has doubled its turnover in the last 18 months, and it has been busy expanding its team of experts to facilitate this growth. James Cairns is the most recent addition to the senior management team, working alongside director Nick Taylor and Nobunao Hirano, head of technical delivery. This expansion ensures the company can meet the massive increase in demand for connectivity and CCTV services during the peak outdoor events season.

The expansion of its management team and the move to new offices and warehousing on the horizon (which will provide an additional 2,000 square feet of space) have enabled Noba to focus on recruiting and training additional staff to support the business. This includes network engineers – to add to its already strong technical delivery team – project coordinators, and warehouse technicians.

Recent wins for Noba have included a multi-year deal to deliver the connectivity for U-Live’s portfolio of festival brands, including The Long Road, Sundown, Love Supreme, Camp Elwood, Junction 2, Boundary, and Kite Festival. It is also contracted to supply connectivity to the recently amalgamated Lambeth Country Show and Brockwell Live for We Organise Chaos, the Rewind Trilogy for Peppermint

Bars and Events, and the AEG Presents Summer Series for LS Events, and it continues to support big brands such as Spotify and Vayner Media at the 2023 Cannes Lions Festival of Creativity. With the industry busier than ever, there are already murmurings of resource shortages during these peak event times. Spiralling event costs have seen annual events looking to cut costs and get contract deals in place across the supply chain to secure the best suppliers and protect event margins for future years. Consequently, Noba has seen a massive increase in the demand for it to enter multi-year contracts with event organisers.

Fast, secure, reliable networks and WiFi are now essential components of an outdoor event. The increase in the use of technology, including the move to cashless transactions, digital ticketing, and demand for live streaming, is all responsible for the massive rise in demand for Noba’s services. This, together with expectations from both traders and sponsors that high-quality connectivity is a given, means that it is a crucial service for organisers to get right.

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EVENT WI-FI IS CRUCIAL

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• Event insights

Find out how visitors are interacting with your event.

n 2022, the Great Yorkshire Show introduced an app that enabled visitors to navigate the show and discover new features and exhibitors. The app improved the visitor experience and was such a success that the Yorkshire Agricultural Society (YAS), organiser of the annual show, is taking the Great Yorkshire Show app one step further.

“We wanted an app for a number of years, but cost was always a factor until Gyder came along,” explained Sally Wall, marketing coordinator at YAS.

Gyder provides organisers with an “affordable app presence” without the costs of designing and developing their own apps. In 2022, YAS opted to work with Gyder using the company’s “shared facility”, but visitors loved the Gyder app and platform so much that it led YAS to engage Gyder to develop its own standalone app for 2023.

Wall continued: “Visitors download the app before they get to the show and then the app shows them the shortest route to the feature area they want to get to or exhibitors that they want to find.

“In 2022, all exhibitors had a free listing on the app, and some opted for a pin with their logo or a banner advert. The app also

Tech to it

enabled exhibitors to feature three offers to tempt people to their stand.”

The app was offered to visitors alongside the Great Yorkshire Show’s traditional hard copy show guide. More than 20,000 people downloaded the app, which provided YAS with a new revenue stream. In-app advertising opportunities were promoted, and exhibitors could push product offers.

“Ad revenue increased by 30 per cent,” Wall added. “Each user engaged with the app 2.3 times and the average engagement time was 6 minutes and 37 seconds. The app also showed us which areas of the show site were most popular and these statistics will be used to improve areas for future years.”

YAS has now engaged Gyder to develop a custom-branded app, which will have more features like a Plan your Day facility and give the organisation increased advertising options that are “more cost-effective”, Wall explained further.

“Visitors tried to download the app at our show, but we don’t have great Wi-Fi coverage. The app works off a GPS signal, so our key message for 2023 will be to tell visitors to download the app before they get here,” Wall commented.

INTEGRATED APPROACH

The above is just one example of the moves being made by organisers to improve visitor experiences and understand customer behaviour.

Ben Macrow, account manager at Anna Valley, says that personalisation is one of the hottest topics in the event industry, and technology is instrumental if organisers wish to personalise the event experience. He said: “Apps are particularly effective in combining user and event data to create hyperpersonalised experiences, but device-driven content can also lock audiences down to their screens, making them miss out on unique in-person aspects. In an ideal world, we’d like to see events take an integrated approach, where apps and on-site technology are used together to provide an enhanced experience that isn’t ‘lived through a lens’.

“In the past, AV technology was used to simply deliver content to audiences, rather than to provide opportunities for interaction. However, now that computing power has caught up with the requirements of the industry, event tech is moving from ‘dumb’ hardware to a mixture of hardware and software solutions, capable of providing

Event technology can wow audiences and it can improve operational efficiencies. Here, event professionals explain how they are using tech to their business advantage

incredible immersive activities. For example, QR codes can be used to track visitors and trigger personalised greetings, infrared sensors can allow guests to seamlessly interact with content on video displays, and lighting, audio and video content can be programmed to respond to audience data.”

DATA AND DECISIONS

Data is clearly key. London Marathon Events (LME) recently announced a five-year partnership with London- based technology company, Let’s Do This (LDT), to provide registration and data platform services for the entire portfolio of LME events, including the TCS London Marathon.

LDT will power registration technology for the 2024 TCS London Marathon ballot and the full LME event portfolio. LDT will also support an “ambitious data project” to build a Customer Data Platform, allowing LME and other organisations to collect and unify customer data from multiple sources in a “single, coherent, potentially industry-wide view of customer behaviours”.

Such data is invaluable. If you’re in possession of all the facts, better decisions can be made.

Chris Carter, CEO and founder of Eventwise – a financial management platform for organisers – agreed. He said that event tech is getting better, and new products and systems are being launched “all the time”. For example, Eventwise is introducing a scenario planning function. “This will be able to give our clients a lot more information about the outcome of their event so they can make better decisions from the outset,” Carter explained.

DIGITAL OPERATIONS

Technology is paramount. It cannot only be used creatively to “wow” audiences, but it can also be used in practical applications, increasing operational efficiencies, and streamlining processes too.

For example, Safe Events’ dedicated digital operations and development team builds systems to support those delivering projects on the ground.

The department – headed by Bridey Watson – has been fully functioning for more than a year. It uses various platforms – such as Smartsheet, Box, Zapier, Slack, and iAuditor – to design systems that communicate with employees, freelancers, and stakeholders so that everyone is on the same page with a project.

Watson – a self-confessed lover of spreadsheets and cohesive digital architecture – builds bespoke dashboards using robust tools that make project delivery and monitoring seamless.

Over the last year, Watson has developed a range of templates that can be built out

to streamline what Safe Events does and how projects are run. Tech is used to solve challenges and pain points that teams identify with the most appropriate platform/ solution chosen for the task at hand. “I help improve productivity,” said Watson. “I’m not driven by one solution, and I don’t find it useful to be tied to one platform. Spreadsheets are not about budgets, but they are the powerhouse of everything we do. It’s my job to ensure our teams are supported on the ground.”

Mark Breen, director of Safe Events, believes that technology should be used when it “actually helps”. Technology can certainly open doors but depending on its use, the adoption of tech needs proper time, planning, and understanding if the outcome is to be successful and effective.

BEN MACROW

GYDER APP

For those seeking a hands-off approach, our expert team can manage your event’s nancial processes on your behalf, helping you maximise ef ciency, eliminate costly errors and have the data you need at your ngertips.

Illuminating detail

A new report details Green Space Dark Skies’ sustainability achievements

Green Space Dark Skies (GSDS) – an UNBOXED project produced by Walk the Plank – has released details of its sustainability successes and carbon savings in a comprehensive sustainability report.

Green Space Dark Skies took thousands of people into National Parks and Areas of Outstanding Natural Beauty to create large-scale temporary artworks with new Geolight technology.

Sustainability was embedded into the planning, delivery, and measurement stages of the project with the aim of achieving ambitious targets across both the social and environmental aspects of the project. Energy, transport, materials, food and beverage, waste, accessibility, diversity, and digital data were collected.

The greatest carbon savings were from Lumenators (participants) or staff and crew using coaches instead of individual car journeys (47.23 tCO2e), vegetarian meals instead of meat (approximately 25-30 tCO2e) and choosing hotels with green energy tariffs (16.3 tCO2e).

The report showed that 71 per cent of suppliers came from within 50 miles, 13 out of 19 events used more than 80 per cent renewable energy, and 81 per cent of Lumenators shared transport. Furthermore, more than 99 per cent of the event’s waste was diverted from landfill and GSDS also mitigated ten times the carbon footprint through the planting of 15,154 trees with the Woodland Trust.

Nathan Jackson, head of production at GSDS and Walk the Plank, said: “We did not take a ‘business as usual’ approach to this work. Our aim was for Green Space Dark Skies’ Lumenators to become caretakers of nature for the future. Our landscapes are places worth protecting, for everyone, forever. Our aim was for Green Space Dark Skies to be an example of best practice in sustainable event production, thinking about all aspects of our operational delivery. From the outset, we wanted to be transparent about successes and challenges for the collective benefit of everyone working in event production.”

© Andre Pattenden

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Let’s talk waste

Vision: 2025’s latest report into festival waste identified a knowledge gap among event organisers. It determined that event professionals need more education on waste regulations and are at a loss as to what to ask waste contractors. Here, Chris Johnson, chair of Vision: 2025, talks rubbish… the ins, the outs, guidance, insight, and more

F or seven years running, event organisers surveyed within the annual Industry Green Survey have identified waste as one of their top three sustainability priorities. It’s a priority topic and is one reason why Vision: 2025 recently launched Toward Zero Waste Festivals: Overcoming current challenges in sustainable waste management at UK greenfield events; a comprehensive report, providing a detailed picture of waste challenges experienced by organisers, including insights into future trends and legislative change. The Toward Zero Waste Festivals report outlines recommendations for events professionals to make progress on sustainable waste management.

Understanding what materials are brought on to, and potentially being left at, an outdoor event site requires collaboration and information sharing with

all stakeholders, from vendors and caterers to suppliers and waste contractors. I am pleased to report that a comprehensive briefing has been prepared to help event organisers fully understand the current legislative landscape for waste and the key changes on the horizon. This column offers a few key points from the briefing.

UK POLICY LANDSCAPE OVERVIEW

Amidst delays in Department for Environment, Food, and Rural (DEFRA) consultations, there have been some significant policy developments over the past year, which may impact the events industry. The Extended Producer Responsibility (EPR) policy will make producers liable for the expenses associated with managing their products after the end of their useful lives. Full implementation of EPR is planned for 2025.

In January 2023, DEFRA, the Welsh Government, and the Department for Agriculture, Environment, and Rural Affairs (Northern Ireland), confirmed that – following consultation – they will implement a Deposit Return Scheme (DRS) on drinks containers by October 2025 (not including Scotland – Aug 2023). It will charge consumers a deposit on drinks containers such as bottles and cans, intended to promote recycling. Glass will be included in Wales and Scotland.

The impact of DRS and EPR within a festival environment remains uncertain. Under EPR, producers with significant items in circulation will need to support the collection of material. As a result, festivals may see more value in collecting certain materials. Under DRS, how festivalgoers will redeem their deposits will depend on the nature of the rollout, which may impact on required infrastructure.

The recently released UK Environment Improvement Plan 2023, contained ten goal areas, with goal five specifically focusing on maximising our resources and minimising waste. This included a plan to eliminate biodegradable waste to landfill. It also included a target on banning more single-use plastics, including plates, trays, bowls, cutlery, and food containers, from October 2023.

RECYCLING RATES

Most of the nations within the UK are failing to currently meet the minimum 65 per cent recycling target set by the EU, apart from Wales. The recycling landscape is markedly different in an urban context, with London having a recycling rate of 34 per cent of waste, making it the worst region in England for recycling. Whilst more data is required to ascertain up-to-date festival recycling rates, The Show Must Go on Report (2015) recorded average rates of 32 per cent.

FOOD WASTE HIERARCHY

In 2018, DEFRA released statutory guidance to manage food waste. Food and Drink Waste

Hierarchy: Dealing with surplus and waste food and drink means businesses should seek to manage food waste in an order or priority (see the Waste and Resources 101 on the Visions: 2025 website). The key takeaway for events is that organisers should collect food waste separately from other noncompostable materials and follow the Food Waste Hierarchy to manage disposal. This is one of the key recommendations in Towards Zero Waste Festivals for “easy wins” that lead to environmental benefits.

WASTE SEGREGATION

Since 2015, UK Waste Regulations have required businesses to separate recyclable materials from other waste, in an amendment to the Waste Framework Directive. The aim is that paper/card, plastic, glass, and metals are all collected separately.

This law also applies to waste collectors, which are not allowed to combine waste streams that have already been separated. Although they may try to use the exception of Technically, Environmentally and

Economically Practicable (TEEP) e.g., comingling cans and plastics. Glass must be kept separate as it can contaminate other recyclables if it breaks. Paper and card should also be separate as they should be free from liquids and oils which could come from other materials.

SINGLE-USE PLASTIC ITEMS BAN

In October 2020, earbuds, stirrers, and plastic straws were banned in the UK. From October 2023, single-use plastic, including plates, cutlery, balloon sticks, and expanded and extruded polystyrene food and drinks containers will be banned too. Events will need to brief all food and balloon traders and ensure that no one is using up old stock as of October 2023.

NEW HAZARDOUS WASTE LAW

Since January 2023 upholstered domestic seating containing Persistent Organic Pollutants (POPs) must be transported and disposed of separately from any other materials. These items can no longer go to landfill and must be incinerated. Businesses must check every item of waste for upholstered domestic seating to see if it contains POPs (or assume all upholstered items contain POPs). UK manufacturers of furniture stopped using these materials between 2002 and 2011 but imported items may have used them until 2019. Some festivals use old furniture as part of their decor. This is acceptable, but if items are left on site, they now must be transported separately to a disposal site. It cannot be put in a skip. It makes sense for festivals to brief venues on this update and write into contracts that furniture that contains POPs should not be brought onto the site.

DEPOSIT RETURN SCHEMES

Scotland’s drinks deposit return scheme plans to go live on August 16, 2023. Although in March 2023, its implementation was called into question by Westminster and other bodies. Drinks receptacles considered to be in-scope (plastic and glass bottles and cans) will be sold with a 20p deposit applied, for drinks that are taken off premises e.g., from a shop or takeaway from a cafe. Items consumed on-site will not be subject to the charge as the venue will be assumed to be handling the materials.

This is the first DRS being implemented in the UK, with the rest of the UK possibly following in 2025. Currently, there is no specific guidance for events. It could vary from a closed site, where materials can be captured in on-site recycling systems versus open events where people can take items anywhere. Or there may be a blanket approach where all events must charge and facilitate return points.

If you would like more detailed information on waste management, visit the Vision: 2025 website where you can find the full Toward Zero Waste Festivals Report and waste management resources in the Resource Hub.

CHRIS JOHNSON

Win Motorola Wave Ptx Radio Hire for your next event

Communication is crucial for all event organisers to ensure a safe and successful event. With summer just around the corner, planning will be in full swing for the busy season ahead.

Two-way radios have long been regarded as a trusted tool for event organisers, utilised during the load in, build, and operational event days.

Motorola WAVE Ptx takes two-way radio communication a step further. They are 4G Radios, meaning they operate over cellular networks. All whilst looking and operating like a traditional two-way radio with the same great push-to-talk features that event professionals love.

The key difference between WAVE and traditional two-way radios is the range. As these operate over 4G, coverage is nationwide, wherever there is Wi-Fi or a mobile signal available. This makes them ideal for events that take place over a

HOW TO ENTER

wide area or where there is a requirement for on-site staff to communicate with colleagues off-site.

Some of the key advantages of WAVE include: No need for radio repeaters at your event – 4G radios have SIM Roaming. So, your device will automatically switch to the strongest network. Plus, the rugged design of the TLK100 is durable and can withstand harsh environments. So, no problem if your event is outside and the weather is poor. And it has great battery life too – up to 18 hours in a single charge, providing all-day coverage.

As the UK’s leading supplier of two-way radio equipment to the events sector, SFL Mobile Radio has partnered with StandOut to give readers an opportunity to win free hire of Motorola TLK100 WAVE devices for your next event.

So why SFL Mobile Radio?

To enter, simply visit www.standoutmagazine.co.uk/monthlycompetition and fill in the coupon online. The closing date is May 16, 2023.

SFL Mobile Radio has more than 25 years’ experience supplying two-way radio equipment to the event sector. From small local fetes to international festivals, SFL has the expertise to ensure the best possible communication set-up. Equipment is available to hire from as little as one day with purchase options also available.

For more details, call 0151 334 9160, email sales@sflmobileradio.co.uk or visit www.sflmobileradio.co.uk

TERMS AND CONDITIONS

The prize includes free Motorola Wave TLK100 radio hire for a shortterm event. A maximum number of devices and event duration applies. The prize is subject to availability. There is no cash alternative, and the prize is non-exchangeable. One winner will be selected at random by the competition organiser whose decision is final. Standard terms and conditions apply.

BRAND ACTIVATION & EXPERIENTIAL

Event Hire Association  2450 Regents Court, The Crescent, Birmingham Business Park, Solihull, B37 7YE

T: 0121 380 4600

W: www.eha.org.uk

E: membership@eha.org.uk

AV, SOUND & LIGHTING

Event Production Services

The Pack House, Drayton St. Leonard, Oxford, OX10 7BG

E: info@epsoxford.com

T: 01844 278446

Press Red Rentals Limited

Unit B10 Court 2000, Bridgnorth Road, Madeley, Telford, TF7 4JB

T: +44 (0) 1952 587049

W: www.pressred.biz

BALLOONS, BUNTING & FLAGS

B-Loony Ltd

Cape House, 105 Bellingdon Road, Chesham, Buckinghamshire, HP5 2HQ

T: 01494 774376

E: sales@b-loony.co.uk

W: www.b-loony.co.uk

BUGGY HIRE

Instant Marquees

T: 01840 213063

www.instantmarquees.co.uk

Ace Plant Blackpit Farm, Silverstone Road, Stowe, Buckinghamshire, MK18 5LJ

T: 01908 562191

E: hire@aceplant.co.uk

W: www.aceplant.co.uk

Bradshaw Event Vehicles

New Lane, Stibbington, Peterborough, PE8 6LW

T: 01780 782621

E: enquiries@eventvehicles.co.uk

W: www.eventvehicles.co.uk

Twitter: @Bradshaw_EV

Electric Wheels Ltd

Units C1 & C2, Neaton Business Park, Watton, Thetford, IP25 6JB

T: 01953 882175

M: 07711 648707

M: 07725 761970

E: info@electricwheelshire.co.uk

W: www.electricwheelshire.co.uk

BAR

Bar Live Events

Unit D215, Parkhall Studios, London, SE21 8DE

T: 0208 761 8424

E: nick@barlive.co.uk

W: www.barlive.co.uk

Cambridge Event Bars

T: 01223 785401

M: 07837 707057

E: Info@cambridgeeventbars.co.uk

W: www.cambridgeeventbars.co.uk

Pop-up-Pubs

T: +44(0)1993 832155

E: info@pop-up-pubs.com

W: www.pop-up-pubs.com

Symonds Event Bars

Drakewell, Stoke Lacy, Bromyard, Herefordshire, HR7 4HG

T: 01885 490267

E: info@eventbars.co.uk

W: www.eventbars.co.uk

CABINS

Event Buggy Hire

T: 0113 393 4100

E: brian@eventbuggyhire.co.uk

W: www.eventbuggyhire.co.uk

Hopkins Machinery

T: 01633 680754

E: hire@hopkinsmachinery.co.uk

W: www.hopkinsmachinery.co.uk

Cube Modular Ltd

Unit 1, St. Modwen Park, Norton Road, Broomhall, Worcester, WR5 2QR

T: 01905 955814

E: theteam@cubemodular.co.uk

W: www.cubemodular.co.uk

LinkedIn: www.linkedin.com/company/cubemodular/

Twitter: @CubeModularLtd

Instagram: @cubemodularuk

Qdos Event Hire Ltd

Fernside Place, 179 Queens Road, Weybridge, Surrey, KT13 0AH

T: 0845 862 0952

E: enquiries@qdoseventhire.co.uk

W: www.qdoseventhire.co.uk

Twitter: @QdosEventHire

Facebook:

www.facebook.com/pages/Qdos-Event-Hire/

Instagram: @qdoseventhire

CREW SERVICES

Wernick Events

Joseph House, Northgate Way, Aldridge, Walsall, WS9 8ST

T: 01922 472 900

E: events@wernick.co.uk

W: www.wernick.co.uk/events

Twitter: @WernickEvents

Instagram: @WernickEvents

CAR PARKING

Event Traffic Control Limited

Baldersby Gardens, Ripon Road, Baldersby, Thirsk, North Yorkshire, YO7 4PS

T: 08000 246 800

E: info@eventtc.com

W: www.eventtc.com

Just Event Services

Unit 7 Broadway Green Farm, Lightwater, Surrey, GU18 5SU

T: 01276 590325

E: contactus@justeventservices.co.uk

W: www.justeventservices.co.uk

CARPENTRY SERVICES

Crewsaders Carpentry

T: +44 (0)345 094 4884

W: www.crewsaders.com

CLEANING & SUPPORT SERVICES

Falcon Cleaning and Support Services Ltd

Specialised Cleaning and Support Services (Nationwide)

31 Oldbury Road, Enfield, EN1 3QN

T: 0208 798 2699

E: events@falconcss.co.uk

W: www.falconcss.co.uk

COFFEE BARS

Markey Ltd

39b Park Farm Ind Estate, Buntingford, Hertfordshire, SG9 9AZ

T: 01763 271110

E: info@markey.co.uk

W: www.markey.co.uk

CORPORATE CREW

Ace Crew Ltd

Units 3 & 7, Princess Court, Horace Road

Kingston upon Thames, KT1 2SL

T: +44(0) 20 7924 6569

M: +44(0)7947 88 66 99

W: www.acecrew.co.uk

Rodeo Crew

128 Wey House, 15 Church Street, Weybridge, Surrey, KT13 8NA

T: 020 8075 7799

E: bookcrew@rodeocrew.uk

W: www.rodeocrew.uk

Crewsaders Ltd

T: +44 (0)345 094 4884

W: www.crewsaders.com

S3K Group

The Old Mill Building, Rookery Farm, Bognor Regis, West Sussex, PO22 6EP

T: 0845 299 7991

E: office@s3kgroup.com

W: www.s3kgroup.com

LinkedIn, Facebook & Instagram: @s3kgroup

Site and Stage Ltd (SAS)

Festival and Event Crew Nationwide

T: 0207 205 2434

M:07770 521521

W: www.siteandstage.co.uk

Trojan Crewing Solutions Ltd

57 Eastbourne Avenue Acton London

W3 6JS

W: www.TrojanCrew.com

E: chris@trojancrew.com

DIGITAL PLANNING

Iventis Think Tank, University of Lincoln, Ruston Way, Lincoln, LN6 7FL

T: 01522 837205

W: www.iventis.co.uk

E: info@iventis.co.uk

Eamon Kerrigan:

E: Eamon.kerrigan@iventis.co.uk

ENTERTAINMENT

Odin Events Ltd

Unit 1 RoundHouse Farm, Marston Meysey, SN6 6LL

T: 0800 030 6881

E: info@odinevents.com

W: www.odinevents.com

CABINS

Airstream Facilities Ltd

T: +44 (0) 1885 400223

E: info@airstreamfacilities.com

W: www.airstreamfacilities.com

Bunkabin

Tweedale Way, Oldham, OL9 7LD

T: 0345 456 7899

E: hires@bunkabin.co.uk

W: www.bunkabin.co.uk

Caboose & Co

Unit 1, St. Modwen Park, Norton Road, Broomhall, Worcester, WR5 2QR

T: 01905 955814

E: theteam@cubemodular.co.uk

W: www.cabooseandco.com/

LinkedIn: www.linkedin.com/company/caboose&coltd/

Twitter: @CabooseandCo

Instagram: @CoandCaboose

Zoo Events Group Ltd

Stockton Dairy, Stockton, Warminster, BA12 OSQ

T: 01258 840233

E: info@zooeventsgroup.co.uk

W: www.zooeventsgroup.co.uk

EQUIPMENT & INFRASTRUCTURE

The Renegade Group Unit 6a , Mostyn Road Business Park, Mostyn road, CH8 9DQ

T: 01244 631224

E: info@therenegadegroup.co.uk

W: www.therenegadegroup.co.uk

EVENT CONTROL, RADIO & WI-FI SERVICES

Controlled Events

T: 0203 286 6392

E: info@controlledevents.com

EVENT PRODUCTION

Ethix Management

Unit 15 Kempton Gate Business Centre, Oldfield Road, Hampton, TW12 2AF

T: 0208 487 3508

M: 07836 736734

W: www.ethixmanagement.com

Productions Hire Limited Unit 20, Glebe Farm, Fathinghoe, Brackley, NN13 6DN

W: www.productionhire.com

E: Louise@productionhire.com

T: 01280701117

Symphotech

Safety. Production. Noise Management

Claire Feeney

T: 0871 711 5264

E: claire@symphotech.co.uk

EVENT SAFETY

LFX Safety

Stockport BIC, Gtr Manchester, SK5 7DL

T: 0161 408 2220

E: enquiries@LFXevents.co.uk

W: www.LFXevents.co.uk

Symphotech

Safety. Production. Noise Management

Claire Feeney

Award Winning Results

W: www.controlledevents.com

Halo Solutions Ltd

T: 0800 920 2014

W: www.halosolutions.com

First class Resilience, Readiness, Communication & Control for incidents or pre-planned events.

E: hi@halosolutions.com

EVENT MANAGEMENT

2Can Productions

T: 029 20 100256

E: info@2canproductions.com

W: www.2canproductions.com

LFX Events

Stockport BIC, Gtr Manchester, SK5 7DL

T: 0161 408 2220

E: enquiries@LFXevents.co.uk

W: www.LFXevents.co.uk

Victorious Events

E: info@victoriousevents.co.uk

www.controlledevents.com

T: 07869 701 616

W: victoriousevents.co.uk

EVENT PLANNING

One Plan Events

Kemp House, 152-160 City Road, London EC1V 2NX

W: www.oneplanevents.com

E: hello@oneplanevents.com

E: sophie.mcallister@oneplanevents.com

EVENT STAFF

T: 0871 711 5264

E: claire@symphotech.co.uk

Festivall Services

The Circle, 33 Rockingham Lane, Sheffield, South Yorkshire, S1 4FW

E: hello@festivall.services

M: 07547 509 409

T: 01144 055 044

W: www.festivall.services

Moorepeople Event Staffing Agency

1st & 2nd Floor, 169 A High Road, Loughton, Essex, IG10 4LF

T: 0208 508 0555

E: bettina@moorepeople.co.uk

W: www.moorepeople.co.uk

EVENT STAFFING SOFTWARE

uTRAC

24A Lower Abbey St, Dublin 1, Ireland

T: 0808 189 0334

E: hello@utraconline.com

W: www.utraconline.com

EXHIBITION TRAILERS & MOBILE UNITS

DWT Exhibitions

Trailer Hire, Sales & Management

Jubilee Park, Honeypot Lane, Colsterworth, Lincolnshire, NG33 5LZ

T: 01476 860833

E: pip@dwt-exhibitions.co.uk

W: www.dwt-exhibitions.co.uk

Inchmere Event Design Ltd

Swan Close Studios, Swan Close Road, Banbury, OX16 5TE

T: 01295 661000

E: alastair@inchmere.co.uk

W: www.inchmere.co.uk

TCM Trailers Ltd

Watery Lane, Lichfield, Staffordshire, WS13 7SE

E: emily@tcmtrailers.co.uk

W: www.tcmtrailers.co.uk

FENCING & BARRIERS

MOJO Rental UK Ltd.

Unit 3-6 Longpond Works - Wrotham - Borough

Green

Kent - TN158DE, United Kingdom

T: 01708 687440

W: www.mojorental.com

FLAGS

FESTIVAL GAS

Festival Gas

Priors Revel, Church lane, Middleton, Nr Tamworth, B78 2AL

T: 07930 758893

E: simon@festivalgas.co.uk

W: www.festivalgas.co.uk

FIRE COVER

Red Rose Fire Solutions Ltd

6 Brissenden Close

New Romney

Kent TN28 8JD

E: info@redrosefiresolutions.co.uk

T: 01995 503504

Instant Marquees

T: 01840 213063

www.instantmarquees.co.uk

FLOORING & FLOOR COVERINGS

Coir Store

E: andy@coirstore.co.uk

T: 07884303082

W: www.coirstore.co.uk

CTN Exhibitions Limited

Unit G3A, Halesfield 19, Telford, Shropshire, TF7 4QT

E: Sales@ctn-uk.com

T: 00 44 1952 680423

W: www.ctn-uk.com

Event Flooring Solutions Ltd

T: 01509 768 252

E: sales@efseurope.co.uk

W: www.efseurope.co.uk

Gigtent UK

Sonas House, Button End Harston

Cambridge, CB22 7NX

E: info@gigtent.co.uk

W: www.gigtent.co.uk

T: 01223 870935

FURNITURE HIRE / SALES

Furniture On The Move

Unit B, Canada warehouse, Chittening industrial estate  Worthy road , Avonmouth, Bristol, BS110YB

T: 0845 459 9875

E: info@furnitureonthemove.co.uk

W: www.furnitureonthemove.co.uk

GBJ Event Hire

Graham Jones

T: Office. +44(0) 207 205 4226

E: hire@gbjeventhire.co.uk

W: www.gbjeventhire.co.uk

HEATING & COOLING SYSTEMS

FLAGPOLE HIRE

Fuchsia Exhibition Services Ltd

13 Oak Park Industrial Estate, Chelmsford Road, Great Dunmow, Essex, CM6 1XN

T: 01371 644800

E: info@fuchsiaevents.co.uk

W: www.fuchsia-exhibition-services.com

BiemmedueUK & Arcotherm

Units 15 & 16, Ecclesbourne Park, Clover Nook Road, Alfreton, DE55 1RF

T: 01773 836999 | E: sales@biemmedueuk.com

W: www.biemmedueuk.com

Cooling and Heating Solutions Ltd

T: 01590 681 434

E: sales@candhs.co.uk

W: www.coolingandheatingsolutions.com

Spica Temperature Control Solutions Ltd

20 Crowsport, Hamble, Hampshire, SO31 4HG

T: +44 (0) 2380 453841

M: +44 (0) 7780 638976

E: kay@spicasolutions.com

W: www.spicasolutions.com

INSTALLATION & RECYCLING OF FLOORING

CTN Exhibitions Limited

Unit G3A, Halesfield 19, Telford, Shropshire, TF7 4QT

E: Sales@ctn-uk.com

T: 00 44 1952 680423

W: www.ctn-uk.com

LIGHTING

YSLV

London & York

T: 0800 080 3310

E: hire@yslv.co.uk

W: www.yslv.co.uk

Illumin8

Contact details:

Neil - 07710 700759 or Nick - 07593437891

E: sales@illumin8lights.co.uk

W: www.illumin8lights.co.uk

LIGHTING AND VISUAL SPECTACULARS

Essential Supplies UK Ltd

Unit 22, Trevol Business Park, Torpoint, Cornwall, UK, PL11 2TB

t: 01752 817 140

INSURANCE

Arc International

St. Clare House, 30-33 Minories, London, EC3N 1PE

T: +44 (0)207 977 7637

W: www.apex-ins.co.uk/arcinternational

Tysers Insurance Brokers

71 Fenchurch Street, London, EC3M 4BS

T:+44 (0)203 037 8000

E: tim.rudland@tysers.com

W: www.tysers.com

MARQUEES

e: sales@essentialsupplies.co.uk

w: essentialsupplies.co.uk

Facebook: www.facebook.com/esssupplies/

Instagram: www.instagram.com/essential_supplies/

LinkedIn: www.linkedin.com/company/3015168/admin/

Twitter: twitter.com/ESSSupplies

LASER & FX

Laser Grafix

Unit 4A Stratton Park, Biggleswade, Bedfordshire,

SG18 8QS

W: www.lgfx.co.uk

UK office: +44 1767 315948

Dubai office: +971 4887 9808

LASER & FX

EMF Technology Ltd

Unit 27 Freemantle House, Kingsclere Business Park, Kingsclere, Hants, RG20 4SW

T: 020 8003 3344

E: info@emftechnology.co.uk

W: www.emftechnology.co.uk

Lightmedia Displays

Mobile & Modular LED Screen Hire

T: 0333 600 6000

24 hour response

E: sales@lightmedia.co.uk

W: www.lightmedia.co.uk

Tech AV Ltd

London, Essex, Birmingham

T: 0345 257 9969

E: lee@techav.events

W: www.techav.events

Alternative Stretch Tents

Building 15, Gateway 1000, A1 (M) jct 7, Stevenage, SG1 2FP

T: 01920 830256

E: info@alternative-stretch.co.uk

Event In A Tent

The Malthouse Business Centre, Regent Street, Llangollen, LL208HS

T: 01978 661449

E: info@event-in-a-tent.co.uk

W: www.event-in-a-tent.co.uk

Fews Marquees

Chessgrove Park, Ditchford Bank Road, Hanbury, Bromsgrove, Worcestershire, B60 4HS

T: 01527 821789

Gigtent UK

Sonas House, Button End Harston Cambridge, CB22 7NX

E: info@gigtent.co.uk

W: www.gigtent.co.uk

Instant Marquees

T: 01840 213063

www.instantmarquees.co.uk

Marquee Magic 137-139 Nathan Way, London, SE28 0AB

T: 0800 085 1405

E: info@marqueemagic.co.uk

W: www.marqueemagic.co.uk

TT Tents Ltd

North Waltham Business Centre, Basingstoke, Hampshire, RG25 2DJ

T: 01256 397 551

E: sales@tttents.co.uk

Tentickle Stretch Tents UK Ltd

Langley Brook Business Park, Unit 3B London Rd, Tamworth, B78 2BP

T: +44 121 7401385

M: +44 7826 843099

E: jorg@tentickle-stretchtents.co.uk

W: www.tentickle-stretchtents.co.uk

Top Cat Big Tops Tents & Marquees Ltd

The Old Stable Yard, Gasworks Ln, Achynlleth, SY20 8BY

T: 01654 700030

E: info@topcatbigtops.co.uk

W: www.topcatbigtops.co.uk

MEDICAL SERVICES

AlfaMed Specialist Emergency Care and Training

T: 07920 851 232

E: ben@alfamedsect.co.uk

W: www.alfamedsect.co.uk

Canopy Medical Services Ltd

T: 07514 780025

W: www.canopymedicalservices.co.uk

E: jules@canopymedicalservices.co.uk

Enhanced Care Services Unit 21, Monks Brook Industrial Park School Close, Chandlers Ford Hampshire, SO53 4RA

T: 02380 201561

E: admin@enhancedcareservices.co.uk

W: www.enhancedcareservices.co.uk

First Aid Cover Ltd

T: 020 8875 5758

E: enquiries@firstaidcover.co.uk

W: www.firstaidcover.co.uk

Location Medical Services Ltd

The Medical Centre, Shepperton Studios, Studio Road, Shepperton, Middx, TW17 0QD

T: 0870 750 9898

E: mail@locationmedical.com

W: www.locationmedical.com

MET Medical Ltd

T: 0203 627 9042

E: info@met-medical.co.uk

W: www.met-medical.co.uk

NOISE MANAGEMENT

Symphotech

Safety. Production. Noise Management

Claire Feeney

T: 0871 711 5264

E: claire@symphotech.co.uk

PHOTOGRAPHY

Aniseed Event Photography

E: jt@aniseedpr.com

W: www.aniseedphoto.com

Twitter: @aniseedphoto

Instagram: @aniseedeventphotography

PLANT HIRE

Ace Plant

Blackpit Farm, Silverstone Road, Stowe, Buckinghamshire, MK18 5LJ

T: 01908 562191

E: hire@aceplant.co.uk

W: www.aceplant.co.uk

Hopkins Machinery

T: 01633 680754

E: hire@hopkinsmachinery.co.uk

W: www.hopkinsmachinery.co.uk

PORTABLE TOILET HIRE

Four Jays Group

Barling Farm, East Sutton, Maidstone, Kent, ME17 3DX

T: 01622 843135

E: enquiries@fourjays. co.uk

W: www.fourjays.co.uk

LOOS FOR DOs Ltd

Bakers Court, Forge Road, Kingsley, Hampshire, GU35 9NZ

T: 01420 588 355

E: info@loos.co.uk

W: www.loos.co.uk

Ontrax Rentals

Elmwood Farm

Bampton OX18 2PL England

E: hello@ontraxrentals.com

W: www.ontraxrentals.com

Site Event

The Depot, The Avenue, Lasham, Hampshire, GU34 5SU

T: 01256 384 134

E: event@site-equip.co.uk

W: www.site-equip.co.uk

Zoo Events Group Ltd

Stockton Dairy, Stockton, Warminster, BA12 OSQ

T: 01258 840233

E: info@zooeventsgroup.co.uk

W: www.zooeventsgroup.co.uk

POWER & GENERATORS

CB Potts Electrical

Rose Cottage, Watergore, South Petherton, Somerset, TA13 5JQ

T: 0780 8049034

E: ben.potts@zen.co.uk

W: www.cbpottselectrical.co.uk

Festival Power Ltd

Unit 5, Parkway Trading Estate, St Werburghs, Bristol, BS2 9PG

W: www.festivalpower.co.uk

Fourth Generation Ltd

220 Cricklewood Lane, London, NW2 2PU

T: 020 8450 2943

M: 07741 052565

E: tweed@fourthgenerationltd.com

W: www.fourthgenerationltd.com

Gofer Ltd

Unit 7 Arkwright Road, Hadleigh Road Ind. Est, Ipswich, Suffolk, IP2 0UB

T: 01473 282530

E: info@gofer.co.uk

W: www.gofer.co.uk

IDE Systems

T: 01543 574 111

E: enquiries@idesystems.co.uk

W: www.idesystems.co.uk

Head Office & Manufacturing Centre

Unit 3, Swaffield Park Hyssop Close, Cannock

Staffordshire, WS11 7FU United Kingdom

Midas Productions (UK) Ltd

Unit 1, Uplandside, Manor Road, Clopton, Suffolk, IP13 6SH

T: +44 (0)333 772 0772

M: +44 (0)7949 007 603

E: info@midas-uk.co.uk

Newburn Power Rental Limited

Unit 36 Lidgate Crescent, Langthwaite Business Park, South Kirkby, Pontefract, WF9 3NR

T: 0845 077 6693

E: info@npr-uk.com

Phase Hire Ltd

140A Kents Hill Road, Benfleet, Essex, SS7 5PH

T: 01268 792648

E: info@phasehire.com

W: www.phasehire.com

Power Events

T: 01277 424800

E: enquiries@powerevents.co.uk

W: www.powerevents.co.uk

Powerline

Knowle Hill Farm, Beeks Lane, Marshfield, Chippenham, Wiltshire, SN14 8BB

T: 01225 892336

E: info@thepowerline.co.uk

W: www.thepowerline.co.uk

PRINTERS

Progen Power Ltd

Belvedere House, Pynes Hill, Exeter,Devon, EX2 5WS

T: 0330 165 5720

E: info@progenpower.co.uk

W: www.progenpower.co.uk

Stuart Power Ltd

Stuart House, Hargham Road, Shropham, Norfolk, NR17 1DT

T: 01953 454540

E: enquiries@stuartgroup.info

W: www.stuartgroup.ltd.uk/power

UK Flyers Suite 210, Victory House, Somers Road, North Portsmouth, HampshirePO1 1PJ

T: 023 9229 3050

E: sales@ukflyers.com

W: www.ukflyers.com

PRODUCTION AND PROJECT SUPPORT

Smartrad Creative Ltd

5 George Street, Snaith, DN14 9HY smartradcreativeprojects@gmail.com

www.smartrad.org

T: 07711469787

PROJECTION

EMF Technology LTD

Projection Mapping, Water Screens, Flame Effects, Lighting, Mains Distribution

T: 020 8003 3344

E: info@emftechnology.co.uk

W: www.emftechnology.co.uk

PROMOTIONAL ITEMS & CLOTHING

Concept Products Ltd

10 Cary Court, Somerton Business Park, Somerton, TA11 6SB

T: 01458 274020

E: ben@conceptproductsltd.co.uk

W: www.conceptproductsltd.co.uk

RADIO COMMUNICATIONS

2CL Communications Ltd

Unit C, Woodside Trade Centre, Parnham Drive, Eastleigh, Hampshire, SO50 4NU

T: 0800 389 2278

E: contact@2cl.co.uk

W: www.2cl.co.uk

DCRS

Edison Road, St.Ives, Cambs, PE27 3LH

T: 0800 043 2688

E: sales@dcrs.co.uk

W: www.dcrs.co.uk

STAGING & RIGGING

SFL Mobile Radio

6 Woodway Court, Thursby Road

Bromsborough, CH62 3PR

T: 0151 334 9160

E: sales@sflmobileradio.co.uk

W: www.sflmobileradio.co.uk/

REUSABLE CUPS

Green Goblet Ltd

Unit 1A Walrow Industrial Estate, Commerce Way, Highbridge, TA9 4AG

T: 01278 238390

E: info@green-goblet.com

W: www.green-goblet.com

SEATING

Ace Seating Hire

T: 01832 273353

E: info@aceseating.co.uk

W: www.aceseating.co.uk

SECURITY

McKenzie Arnold

Grove House, Faulkbourne, Essex, CM8 1SH

T: 01376 350999

E: martin.jackson@mckenziearnold.com

W: www.mckenziearnold.com

Newman Event Services Ltd

Crowd Management, Festival & Event Security/Stewarding.

Bloxham Mill, Barford Road, Bloxham, Oxfordshire, OX15 4FF

T: +441295 722844

E: enquiries@newmanevents.co.uk

W: www.newmanevents.co.uk

Protegimus Security Ltd

Unit 1, Station Terrace,Station Road, Kegworth, Derbyshire, DE&$ 2GE

T: 01509 670424

T: 01332 792991 (voicemail)

E: admin@protegimus-security.com

W: www.protegimus-security.com

Provide SESS Ltd

The Courtyard, 87 Southampton Street, Reading, RG1 2QU

T: 01189 875949

E: info@provide-security.com

W: www.provide-security.com

SET & SCENERY CONSTRUCTION

Staged Events Ltd Meadow View, Newnham Lane, Old Basing, Hampshire, RG24 7AU

T: 01256578055

E: info@wearestaged.com

W: www.stagedevents.com

IPS (Impact Production Services)

29 Mount Avenue, Bletchley, Milton Keynes, MK1 1LS

E: enquiries@ips.co.uk

W: www.ips.co.uk

T: 01908 657950

The Stage Bus

19 Prestwood Road, Birmingham, B29 5EB

T: 0121 585 9264

W: www.thestagebus.com

E: info@thestagebus.com

STEWARDS / MARSHALLS

Road Traffic Solutions

60-64 Oswald Road, Scunthorpe, DN15 7PQ

T: 01724 848 246

E: dan@roadtrafficsolutions.com

W: www.roadtrafficsolutions.com

TEMPORARY ROADWAYS

Cap Trac Limited

The Stables, Loke Farm, Weston Longville, Norwich, NR9 5LG

T: 01603 880448

E: info@captrac.co.uk

W: www.captrac.co.uk

TEMPORARY STRUCTURES

Event In A Tent

The Malthouse Business Centre, Regent Street, Llangollen, LL208HS

T: 01978 661449

E: info@event-in-a-tent.co.uk

W: www.event-in-a-tent.co.uk

Fews Marquees

Chessgrove Park, Ditchford Bank Road, Hanbury, Bromsgrove, Worcestershire, B60 4HS

T: 01527 821789

W: www.fewsmarquees.co.uk

Gigtent UK

Sonas House, Button End Harston, Cambridge, CB22 7NX

E: info@gigtent.co.uk

W: www.gigtent.co.uk

LH Woodhouse

Wolds Farm, The Fosse, Cotgrave, Nottingham, NG12 3HG

Delivering successful events

T: +441159 899 899

E: sales@lhwoodhouse.co.uk

W: www.lhwoodhouse.co.uk

Losberger De Boer

Castle Park, Boundary Road, Brackley, Northamptonshire, NN13 7ES

T: +44 (0)1280 846500

E: sales.uk@losbergerdeboer.com

W: www.losbergerdeboer.com/uk

Mehler Texnologies UK Ltd.

Hollinwood Business Centre

Albert Street, Oldham, Lancs. OL8 3QL

E: info-uk@freudenberg-pm.com

W: www.mehler-texnologies.com

NEPTUNUS Ltd

Cob Drive, Swan Valley, Northampton NN4 9BB

T: +44 1604 593820

E: sales@neptunus.co.uk

W: www.neptunus.co.uk

Tentickle Stretch Tents UK Ltd

Langley Brook Business Park, Unit 3B London Rd, Tamworth, B78 2BP

T: +44 121 7401385

M: +44 7826 843099

E: jorg@tentickle-stretchtents.co.uk

W: www.tentickle-stretchtents.co.uk

The Dome Company

T: 07876673354

E: info@thedomecompany.co.uk

W: www.thedomecompany.co.uk

The Theatre Tent Company

Unit 4 Grimes Close, Birstall, Leicester LE4 3EN

E: sayhello@theatretent.eu

W: www.TheatreTent.co.uk

T: 01162674151

TT Tents Ltd

North Waltham Business Centre, Basingstoke, Hampshire, RG25 2DJ

T: 01256 397 551

E: sales@tttents.co.uk

W: www.tttents.co.uk

Worldwide Structures Ltd

Ayrshire Farm, Sharcott, Pewsey, SN9 5PA

T: + 44 (0) 1672 565 060 / +44 (0) 7875 027369

E: enquiries@w-sl.com

W: www.worldwidestructures.com

TEMPORARY STRUCTURES - MANUFACTURERS

J & J. Carter Ltd

Unit 2, 34 Walworth Road, Walworth Business Park, Andover, Hampshire, SP10 5LH

T: 01264 721630

E: sales@jjcarter.com

W: www.jjcarter.com

TICKETING

RedBox Events

Balbir House, Norton Green Road,Stevenage, Herts, SG1 2LP

T: 0333 242 7920

E: info@RedBoxEvents.com

W: www.redboxevents.com

Skiddle Ltd

Ashley Hall Farm Inglewhite Road, Goosnargh PR3 2EB

W: www.skiddle.com

TIPIS

Zoo Events Group Ltd

Stockton Dairy, Stockton, Warminster, BA12 OSQ

T: 01258 840233

E: info@zooeventsgroup.co.uk

W: www.zooeventsgroup.co.uk

TRACKWAY

All Weather Access County Farm, High Roding, Dunmow, Essex CM6 1NQ

T: 01371 700510

M: 07801 751137

E: henry@all-weatheraccess.co.uk

W: www.all-weatheraccess.co.uk

GT Trax Ltd

High Tree Farm House, New Road, Warboys, Cambridgeshire, PE28 2SS

T: 01487 823344

E: info@gttrax.co.uk

W: www.gttrax.co.uk

Twitter: @GTTrax

TRAFFIC MANAGEMENT

Exhibition Traffic Management Services Ltd

Perton House, Roslin Road, London, W3 8DH

T: 0203 567 1479

E: ops@exhibition-traffic.co.uk

W: www.exhibition-traffic.co.uk

Event Traffic Control Ltd

Baldersby Gardens, Ripon Road, Baldersby, Thirsk, North Yorkshire, YO7 4PS

T: 08000 246 800

E: info@eventtc.com

W: www.eventtc.com

TRAFFIC MANAGEMENT

Right Guard Traffic Management

Event Traffic Management

CSAS Accredited Traffic Officers

Car Parking

Event Signage

T: 01227 464588

E: info@rightguard.co.uk

W: www.rightguard.co.uk

Road Traffic Solutions

60-64 Oswald Road, Scunthorpe,DN15 7PQ

T: 01724 848 246

E: dan@roadtrafficsolutions.com

W: www.roadtrafficsolutions.com

TRANSPORTATION & LOGISTICS

Stagefreight

Evanston Avenue, Leeds LS4 2HR

T: 0113 238 0805 / 0113 279 7898

W: www.stagefreight.com

WATER & PLUMBING SERVICES

Liquiline Ltd

Ash Tree House, Tarrant Hinton, Blandford, Dorset, DT11 8JA

DRINKING WATER

T: 01258 830324

E: office@liquiline.co.uk

W: www.liquiline.co.uk

MTD (UK & Ireland) Ltd

Unit 1 Westerngate, Hillmead Enterprise Park, Langley Road, Swindon, SN5 5WN

T: +44 (0)1264 773 818

E: sales.uk@mtd.net

W: www.mtd.net

Wicked Event Water Services

Kevin: 07909 771996

E: info@wickedeventwaterservices.com

W: www.wews.biz

WIFI, INTERNET & STREAMING

Attend2it

VEHICLE HIRE

Bradshaw Event Vehicles

New Lane, Stibbington, Peterborough, PE8 6LW

T: 01780 782621

E: enquiries@eventvehicles.co.uk

W: www.eventvehicles.co.uk

Twitter: @Bradshaw_EV

VENUES

The Convention Centre Dublin (The CCD) Spencer Dock, North Wall Quay, Dublin 1, Ireland

T: 00353 1 856 0000

E: sales@theccd.ie

W: www.theccd.ie

Iventis

Think Tank, University of Lincoln, Ruston Way, Lincoln, LN6 7FL

T: 01522 837205

W: www.iventis.co.uk

E: info@iventis.co.uk

Eamon Kerrigan:

E: Eamon.kerrigan@iventis.co.uk

WASTE MANAGEMENT

Grist Environmental Event Services

Head Office, William Road, Devizes, Wiltshire, SN10 3EW

T: 01380 735045

E: events@gristenvironmental.com

W: www.gristenvironmental.com

Unit 8 Park Farm Industrial Estate, Ermine Street, Buntingford, SG9 9AZ

T: 01763 877 477

T: 01763 878 086

E: info@attend2it.co.uk

W: www.attend2it.co.uk

Fli-Fi Ltd

UK Wide

T: 020 3778 0454

E: enquiries@fli-fi.com

W: www.fli-fi.com

RedBox Events

Balbir House, Norton Green Road, Stevenage, Herts, SG1 2LP

T: 0333 242 7920

W: www.redboxevents.com

SimpliWifi

Unit 13, Leominster Enterprise Park, Leominster, Herefordshire, Hr6 0LX

T: 0800 298 9434

E:  hello@simpliwifi.agency

W: https://simpliwifi.agency

Featured in our next issue...

Editor Caroline Clift caroline@standoutmagazine.co.uk

Publication manager

Sarah Bourne sarah@standoutmagazine.co.uk

T: 01795 509113

Account executives

Holley Wilkinson holley@standoutmagazine.co.uk

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Matthew Coppard

Credit control

Janine Walmsley creditcontrol@standoutmagazine.co.uk

T: 01795 509113

Publisher Neil Fagg neil@standoutmagazine.co.uk

T: 01795 509101

Managing director

John Denning

StandOut Multimedia Limited, Park Grange, Evegate Business Park, Smeeth, Ashford, Kent, TN25 6SX www.standoutmagazine.co.uk

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