CIS COMPANY BROCHURE
ABOUT US
CIS Security is an independent security company equipped to help customers to solve the complex challenges in today’s digital, connected and regulated business world.
CIS Professional Security
We are leading experts in providing highly qualified and exceptionally trained security personnel and management to meet our individual customer needs.
CIS Front of House
We provide fully-managed Front of House and Reception services to ensure our customers have a team that supports and manages the customer journey.
CIS Innovative Solutions
We provide a comprehensive set of solutions, digital, physical and strategic, designed to provide our customers with a seamless solution to their security needs.
OUR VISION
A GLOBALLY RECOGNISED
SECURITY SOLUTIONS
SPECIALIST DELIVERING
SERVICE EXCELLENCE , TO OUR CUSTOMERS, COLLEAGUES, AND COMMUNITIES.
OUR PURPOSE
OUR
PURPOSE
IS TO PROVIDE THE BEST SECURITY SERVICES
THROUGH PASSION PEOPLE AND INNOVATIVE TECHNOLOGY
Our purpose is underpinned by the following principles:
► COMMITMENT TO EXCELLENCE We strive for excellence in every aspect of our business, ensuring that our security solutions are innovative, reliable, and tailored to meet the evolving needs of our customers.
► INTEGRITY AND ACCOUNTABILITY We operate with the utmost integrity, holding ourselves accountable to our customers, colleagues, communities and stakeholders. Our governance practices are structured to promote transparency and ethical conduct at all levels of the organisation.
► RESPECT FOR SHAREHOLDERS We value the trust and confidence of our stakeholders, including customers, colleagues, service partners, and the communities we serve. We are dedicated to building and maintaining strong relationships based on mutual respect and collaboration.
► SUSTAINABLE GROWTH We are committed to sustainable business practices that contribute to the long term success of our company, while minimising our impact on the environment and supporting the well-being of our communities.
VALUES
Passion, Determination and Leadership are our core values and they are ingrained in the hearts and minds of everyone at CIS.
PASSION
We employ people who show the dedication and commitment our customers expect and it’s only by truly empowering and encouraging the development of every team member, that we can go above and beyond any industry’s standards. We are proud to say we have achieved our growth organically. We are always adopting a fresh approach to developing and fostering our people.
DETERMINATION
We can count on a very loyal and committed workforce. We go to great lengths to look after our people, whether they are recruited directly or transferring to CIS at the start of a new contract. Whilst recruiting we are discerning. We seek people with personality that are the right fit for both our colleagues and customers. We also have rigorous pre-employment procedures to thoroughly assess applicants and adhere to BS 7858 BSI vetting standards.
LEADERSHIP
Retaining our people is one of our biggest strengths. We focus heavily on developing people from within and we support them through specific mentorship programmes as part of our succession planning model. Ultimately we apply a fundamental psychological principle: we acknowledge and reinforce those behaviours that we want to see more frequently by showing authentic recognition.
PASSION
DETERMINATION
LEADERSHIP
Show resillience and strength when faced with adversity
Take personal pride in delivering at the highest standard
Lead by example, demonstrating respect and integrity
LEADERSHIP TEAM
Our Board of Directors are a beacon of Leadership. Not only do our Directors provide excellent guidance and mentorship to their teams, but they create long-lasting confidence, inspiration and empowerment.
SETTING STANDARDS
At CIS we concentrate on the long term success of the business by continuing to invest in the support structure of the company.
By offering intelligence, innovation and providing high quality colleagues, excellent customer service and brand recognitionwe stand out from the crowd!
We are firmly committed to the ongoing investment in our support structure and strongly believe that we will meet our goals of service excellence, profitability and growth.
CARL PALMER Executive Chairman
NEILL CATTON Managing Director
JOAN COOK Finance Director
AMANDA MCCLOSKEY Sales & Marketing Director
RAY MARSKELL Director of Risk & Intelligence
CALVIN PILLAY Operations Director
PAUL BRADY Operations Director
STEVEN HALL Director Corporate Strategy
TONY GRAVES Operations Director
TRACY PLANT HR Director
OUR SERVICES
PROFESSIONAL SECURITY PERSONNEL
There are no secrets to success. It is the result of preparation, hard work, and constant learning.
We employ over 3,000 security professionals across the UK and Ireland.
We provide highly-qualified and exceptionallytrained security staff to meet our individual customer needs.
We stay away from the old “one-size-fits-all” approach.
Every customer has specific requirements and our approach will always be to provide a bespoke and tailored solution to not only meet, but exceed your expectations.
We hold the NSI Gold accreditation which certifies the greatest perceived value across the industry and by the police, fire and rescue services and insurers.
CIS holds SIA Approved Contractor Status for the provision of Security Guarding, Door Supervision, Key Holding and Public Space CCTV services.
FRONT OF HOUSE
First Impressions Last
A journey of excellence where your needs are met before you anticipate them.
You don’t get a second chance to make a good first impression and our receptionists and concierges are the heartbeat of our outstanding customer service.
CIS Front of House was established in March 2017. We provide fully-managed Reception and Front of House services and ensure that our customers have a team that is an extension of their brand image.
Our FoH teams work closely with security teams to provide a seamless service for our customers and their guests.
As the first point of contact, our goal is to ensure that the customer journey is impressive, positive and memorable for all the right reasons. It is not just about looking smart and being efficient, but also about having a professional, yet warm approach, making people feel at ease and reassured about our customers’ organisations.
INNOVATIVE SOLUTIONS
Customer satisfaction and the desire to design high quality services are essential principles of CIS Innovative Solutions.
We will provide you with effective guidance and advanced service every step of the way.
Effective security is about assessing risks and consequences and taking appropriate steps. It’s about products, people, innovation and ongoing processes.
We provide our customers with physical, technological and strategic security resolutions. We have subject matter experts that can support you with all your security requirements.
Our diverse customers benefit from a wealth of services, specifically designed and tailored to their needs.
Over 55-years of experience means we understand what is important for them and recommend the most appropriate solution.
Our Colleague Development programmes focus on people, and provides a structure for learning designed to connect, inspire and engage.
COLLEAGUE DEVELOPMENT
We are dedicated to providing informative and relevant training to our colleagues, communities, and customers, both for their professional and personal growth. Our industry experts deliver practical, up-to-date, and innovative courses, including nationally accredited, interactive workshops, and personal development programs.
CIS’s colleague development function is a cornerstone of our operational strategy. By prioritising the investment and growth of our training team, we have not only bolstered our capabilities but established ourselves as an employer of choice within the security industry. Our commitment to excellence in training ensures we are well-equipped to meet today’s and tomorrow’s challenges.
We have focused our core training development around these key areas:
► Operational Excellence
► 5* Customer Service
► Crisis Management
► Technology Proficiency
► Apprenticeship Programme
► Colleague & Leadership Development Programme
POWERED BY EXCELLENCE
When you engage with us, we will dedicate our experience and quality to your business, and we promise you will be well looked after in line with our brand values.
Powered by excellence and driven by quality, we work closely with our customers and help them to achieve their long term aspirations and ensure high-calibre security delivery and management.
We have achieved a number of industry awards that stand as a testament to our continuous dedication to excellence.
QUALITY & ACCREDITATIONS
Our business strategy ensures that quality and innovation is at the heart of our solution, allowing us to deliver an enhanced service to our customers in an open, clear, and transparent manner. We pride ourselves in our approach of working with customers to ensure we earn their respect by delivering a best in class solution tailored to their needs.
NSI Gold certifies the greatest perceived value across industry and by the police, fire and rescue services and insurers.
Occupational health and safety management systems.
CIS Security holds a SIA Approved Contractor status for the provision of Security Guarding, Door Supervision, CCTV, and Key Holding.
This global environmental management standard supports our focus on supporting the environmental impact on security services.
We are a Recognised Living Wage Service Provider. All new business is tendered at or in excess of the LLW or LW, depending on the geographical region. Our current percentage of
ISO 9001:2015 certifies that we have the ability to consistently provide products and services that meet customer and regulatory requirements.
We are the first security company globally to be awarded the Diversity, Equity & Inclusion ISO:30415 standard.
The ACS Pacesetters is an association of Security Guarding Companies, open only to those who have achieved the top 15% of assessed scores during their annual inspection.
This standard demonstrates CIS has systems in place to protect corporate information of data both on and offline.
We are focused on business continuity management systems that support our customer base to effectively anticipate, prepare, respond, and recover from disruptions.
Our ConstructionLine accreditation demonstrates our Health and Safety practices are aligned with government and industry standards.
The SafeContractor is a recognised health and safety standard through the Alcumus Group.
30415:2021
SUCCESS IN NUMBERS
Have a good understanding of the mission and goals of the Company
Believe that CIS is a good Company to work for.
Of applicants are successful in securing a position when attending assessment date.
CIS’s communication about its Diversity, Equality, Inclusion and Belonging initiatives are clear
Of colleagues state that they recieve adequate feedback at my annual appraisal.
Feel that communication is encouraged in this organisation.
ENVIRONMENTAL SOCIAL GOVERNANCE (ESG)
► Interim target is to be Net Zero by 2030, with FY 2024 emissions representing 64% reduction against 2020 baseline emissions
► Mobile patrol vehicle fleet fully electric by 2025
► HQ 100% of electricity sourced via renwable energy
► 72% reduction of total emissions in 2023 compared to 2020’s total baseline emissions
GIVING BACK
Solid financial performance is closely connected to responsible business practice.
At CIS we are committed to making business decisions that address ethical, social and environmental concerns.
As an organisation, we recognise the significance of investing in the local communities in which we work.
London’s Air Ambulance is, unbelievably, completely reliant on charitable donations to operate its life saving service. That’s why CIS Security have chosen to team up as their charity partner. With £100K+ raised, our support continues stronger than ever!
We support the employability programme with Lewisham College providing mentorship and guidance for those seeking a job.
We support the goals of the National Apprenticeship Service’s (NAS) Apprenticeship Programme of increasing apprenticeships across England.
As a forward-thinking company providing security services, we understand the unlimited and widespread benefits that inclusion and diversity bring. Our aim is to increase representation of women throughout the organisation by 25% by 2026, particularly in senior positions.
A leading advocate for Women in Security
, Amanda McCloskey and the whole of CIS team strive to raise awareness, encouraging inclusion and creating a more heterogeneous community within our industry.
Moreover, we affiliate ourselves with the Armed Forces Covenant.
Department we offer support and expertise to Armed Forces leavers willing to resettle and start a career transition onto the Security industry.
Finally, energy efficient policies are incorporated into our services, premises and operations. Targets are set for progress on environmental aspects such as recycling and incentive schemes are in place for all Head Office employees proposing new ideas to further minimise our environment impact.
All our colleagues are encouraged to adopt sound environmental practices both at work and at home, from cycling to work to our fully electrical
response fleet.
STRONG FUTURE
