CIS Newsletter October 2024 by cis-security

OCTOBER 2024

“A

A few words from Neill Catton,

CIS Managing Director

We get off to a great start! Welcoming our new colleagues with the introduction of our industryleading Learning and Development Team. Over the years, the impact on our colleagues’ development has been integral to the foundations of our success. To be trusted to protect and service so many highprofile security contracts, we need to demonstrate a quality of service that sets us apart, and our colleagues do just that. If we add to this our passion for teamwork and dedication to our customers and communities, it covers perfectly what CIS is about, and examples are featured throughout our Autumn Newsletter. It has been another excellent quarter, and I thank everyone for their efforts and hard work.

Let’s keep pursuing perfection and create greater opportunities for everyone!

01. WELCOMING NEW TEAM MEMBERS TO THE CIS FAMILY

NEW BUSINESS

02.SPOTLIGHT ON COLLEAGUE DEVELOPMENT

SPOTLIGHT ON COLLEAGUE DEVELOPMENT

Comment from Neill Catton, Managing Director

Investing in top-tier security services through a dedicated approach to colleague development tailored to our customer’s needs.

“We stand out in the security industry for our investment and commitment to a tailored approach to colleague development through a comprehensive training and leadership programme. As threats evolve, the need for highly skilled and adaptable security experts has never been more critical. Recognising this, we have invested in a robust colleague development function that ensures we are fully equipped with the latest skills and knowledge to meet these challenges head-on”.

COLLEAGUE DEVELOPMENT FOCUS AREAS

Training modules designed to enhance the efficiency and effectiveness of security operations.

TECHNOLOGY PROFICIENCY CRISIS MANAGEMENT

Specialised training in handling emergencies, including conflict resolution and disaster response, ensuring team members can confidently deal with high-pressure situations.

5* CUSTOMER SERVICE

Recognising the importance of excellent customer service in security, courses are offered to improve interpersonal skills and customer relations.

With technology’s growing role in security, courses on the latest security software and surveillance tools keep the team ahead of the curve.

Understanding that each employee has unique strengths and areas for improvement, CIS provides personalised development plans. These plans are tailored to help individuals achieve their career goals while meeting the company’s and customers strategic objectives.

Regular reviews and feedback ensure that every team member has the support and guidance to advance and succeed.

COMPREHENSIVE COLLEAGUE DEVELOPMENT & LEADERSHIP PROGRAMME

We operate the largest internal Colleague Development Team in the Industry! The team consists of security professionals with hands-on knowledge and expertise, having ‘walked in the shoes’ of our teams. This ‘on the ground’ knowledge and expertise make our training team exceptional.

CIS’s colleague training program is meticulously designed to cover a broad spectrum of needs, from basic security principles to advanced crisis management techniques. The curriculum is regularly updated to reflect the latest security trends and technologies, ensuring all team members are well-prepared for any situation.

LEADERSHIP DEVELOPMENT

Leadership qualities are valued and nurtured at CIS with a particular emphasis on developing the next generation of leaders. Management training programs equip potential leaders with the skills to inspire and effectively guide their teams. Topics covered include leadership styles, team dynamics, strategic planning, and decision-making.

COLLEAGUE DEVELOPMENT EXPERTS

DANIEL STANGER COMPANY TRAINER

Daniel is passionate about passing on his knowledge, skills, and behaviours and always strives to create. He is highly experienced and qualified to deliver various courses in Security, First Aid, Health & Safety, Fire Safety, and Customer Service. He started his security career whilst at university, where he studied Computer Science, focused on how computer applications enhance learning. Daniel is able to compliment CIS’s drive to support young people into work by being an ambassador and mentor for CIS apprentices.

NICOLE BROWN LEARNING & DEVELOPMENT CO-ORDINATOR

Nicole is the glue that holds the colleague development team together. Her attention to detail ensures courses are advertised, organised and scheduled, including sourcing materials, invigulating and managing the online learning environment (EdApp).

COLLEAGUE DEVELOPMENT EXPERTS

DARCY FLETCHER COMPANY TRAINER / PARAMEDIC

LEE LEYLAND COMPANY TRAINIER

Darcy’s training experience is underpinned by an extensive academic and operational background.

She has a Bachelor of Science in Paramedic, a masters in Disaster Management and Resilience and a CMI Level 7 in Strategic Management, combined with training to become a female leadership advocate.

She has served as a paramedic since 2019 and worked at the FIFA World Cup 2022 event in Qatar, gaining vital Middle East experience. Specialising in training first aid, first response emergency care level 3 and mental Health first aid, her enthusiasm for training and learning positively impacts everyone she meets.

Lee served in the British Army for 22 years and all around the world with numerous tours of duties in theatres of combat. Upon leaving the British Army, he went into the Security Industry, working on a number of contracts as a security officer and was promoted to security manager and then trained to be a training manager.

Lee continues to challenge himself to gain further teaching qualifications such as Conflict Management, Physical Intervention, First Aid, Handcuffs and Restraint, most recently he has completed the Level 4 Internal Quality Assessment course.

COLLEAGUE DEVELOPMENT EXPERTS

PAULA ORTON COMPANY TRAINER

Paula Orton, as a subject matter expert in Customer Services, loves to share her expertise and passion for customer service with CIS colleagues. With over ten years of front-of-house experience in both corporate reception and five-star hotels, she has developed a strong foundation in providing exceptional customer service.

Paula’s goal is to give all CIS colleagues the opportunity to learn from her experience and enhance the company’s reputation for providing exceptional customer service to everyone.

COLLEAGUE DEVELOPMENT EXPERTS

JIM MCALLISTER QPM LEARNING & DEVELOPMENT MANAGER

Jim is passionate about role-based training, standards and the continuous professional development.

Jim has become a nationally recognised expert in public order and public safety policing with extensive experience in crisis management, training design and consultancy. He has provided training, guidance and advice on a regional, national and international platforms. And has been involved in the training of police leaders and resources in the UK, Europe, the Caribbean, Africa and the Middle East.

His focus is on providing professional consultancy and individual coaching within a decision-making environment. Specialising in the following fields:

• Command and control

• Strategic, tactical and operational leadership

• Training and assessment design

• Train the trainer

• Health safety and welfare specialist

• Assessment and internal verification

• Strategic, tactical and operational testing

COLLEAGUE DEVELOPMENT EXPERTS

STEVE WICKS TRAINING MANAGER

Steve Wicks has been a valued member of CIS Security for 26 years after leaving the Royal Air Force. For the last 17 years Steve has been an extremely successful company trainer helping to develop the awardwinning training team into what it is now.

Steve is a subject matter expert in Physical Intervention and has an excellent knowledge in security training, conflict management, counter terrorist awareness training, first aid and pre-hospital emergency care.

In his free time, Steve is a very keen cyclist and runner, and has used both interests to raise money for the London Air Ambulance. When asked if he had a motto, he replied “Just a little bit more”, this is what push’s him to succeed in his role as Training Manager and when training for his next cycling or running event.

COLLEAGUE DEVELOPMENT EXPERTS

SIMON RILEY BEHAVIOURAL DETECTION & TRAINING SPECIALIST

With over 20+ years as a metropolitan police office and having served as the Met’s lead for Behavioural detection, Simon brings a unique skill sets and extensive operational and tactical experience to our colleagues and customers. Simon can create bespoke solutions for threats to people and venues and offer site specific workshops and training sessions fully aligned to the geographical area, giving a clear view of what the threat looks like ‘on the ground’.

For more information contact

CREATING WORKPLACE OPPORTUNITIES IN PARTNERSHIP WITH UNIVERSITY COLLEGE LONDON (UCL)

Department of Security and Crime Science

“We are excited to commence with what we hope will be a long-term partnership with UCL. I have been fortunate to see firsthand the dedication and commitment that the students place on safety and security, and I see this as a great opportunity for all involved. Our primary objective is to give students an insight into the world of security and see the diversity of opportunities within the sector. In addition, we see real value in adding a layer of academic rigour to the way we deliver service excellence to our customers, colleagues, and communities alike”.

Work placement experience is vital in bridging the gap between academic learning and the professional world. CIS is working with UCL’s Department of Security and Crime Science, offering students a fantastic opportunity to gain hands-on experience and insights into the dynamic landscape of the security industry.

Today, we welcomed Eliana Woosnam, who is studying for a Security and Crime Science Degree at UCL, to undertake an internship, working with Ray Marskell, MSyl, Director of Risk and Intelligence and CIS’s in-house intelligence team.

This partnership provides students with valuable practical experience and industry insights and fosters long-term collaboration between UCL and CIS Security. Together, we can develop industry-ready graduates who are versatile, problem-solving crime scientists equipped with a variety of interdisciplinary quantitative, qualitative, and technical skills that they have learned in the context of real-world applications, laying a solid foundation for future collaborations and projects.

CIS Security Limited would like to congratulate Senior Onboarding Co-Ordinator Grace Feeney on completing her Business Admin Apprenticeship Qualification. Grace joined the Onboarding team immediately after receiving her A-level results and has since become an invaluable member of the CIS team.

Grace said,

“Since I joined CIS as an Apprentice after completing school, I have experienced significant career progression. While at CIS Security, I have been entrusted with various responsibilities that have facilitated my professional development. My manager, Davina Sawyer, has supported and mentored me during this journey. As a young professional starting my career, I initially faced challenges and uncertainty; however, I have successfully grown into my role and implemented new processes for the team.

I am excited about the opportunities at CIS Security and look forward to what the future has in store for me.”

Well done Grace! Your passion and determination always shines throughyour success is well-deserved!

EY WORK EXPERIENCE PROGRAMME

CIS proudly provides mentoring opportunities for the EY Work Experience Programme!

For the second year running, we have offered students enrolled in the EY Foundation Secure Futures Programme the opportunity to shadow one of our Account Managers, Callum Hobbs.

Callum started his career in the security industry through a graduate scheme and is now passionate about providing students with the opportunity to experience the working environment positively and inclusively.

Over the three-day work experience period, Ayodeji Agbi and Cheyian Hedaux were first introduced to CIS, where they learned about our vision, what we do, our culture, and our career development opportunities. Following this, they visited some key customers within the City of London’s square mile. Ayo and Cheyian were introduced to the importance of high service standards and excellent customer engagement.

Callum said, “The three days with Ayo and Cheyian showcased their dedication, passion, and readiness to enter the working world. It was a pleasure to host them, and I look forward to further supporting young people in this industry.”

We wish Ayo and Cheyian all the very best with their journey into the world of work.

LEO GRIMES

Sales & Marketing Work Experience

Our Resourcing Team have arranged some great work experience placements for students to join CIS.

A huge thank you to the Sales and Marketing team for taking the time out of your busy schedules and teaching our work experience students about CIS and the Security Industry we operate in.

“I attend St Dominic’s sixth form college, and I was really interested in working with CIS because I am passionate about sales and helping people find the right solutions for their needs. I enjoy talking to people, and showing them how a product or service can benefit them.

RAMNIK MATTOO IT WORK EXPERIENCE

I worked closely with the sales and marketing teams and had multiple potential customers or upcoming tenders I was able to research.

The best thing about CIS was that I was able to find out more about one of London’s Iconic tall buildings. Not only was I able to see it everyday on my commute to the office but was able to see answers for the Request for Proposal but was able to discover more about the London skyline.

My time at CIS gave me an insight into the selling process. I learnt the process of bidding, research and summarising which was important as customers will give strict character limits on their Request for Proposal.

While I haven’t fully decided on my career path yet, I believe that gaining exposure and experience in the security industry will help me make a more informed choice in the future”.

Leo Grimes.

OLIVIA COSGROVE SLATER

Sales & Marketing

Work Experience

AMIRAH MYRIE Sales & Marketing Work Experience

In August, Olivia Cosgrove Slater completed a work experience placement with our Sales and Marketing Team, during this time Olivia demonstrated great multi tasking skills as she was still revising for her upcoming exams and learning about CIS and our social media stratagies.

“My name is Olivia Cosgrove Slater, I am 15 years old and a year 10 student at EGA school (Elizabeth Garret Anderson). This year I completed 2 of my GCSE’s already because my school does them early, the two GCSE’s that I completed were my option Geography and sociology. I am not 100% sure what I want to do in the future, or whether I would want to continue to even go to college or university. I would like to do an apprenticeship at CIS, most likely in marketing. I have really enjoyed the work experience and I feel that this is something I may want to do in the future.

My time in CIS sales and marketing, has been great I have loved every bit of it, it has been a very big learning curve for me and an amazing opportunity. I enjoyed the site visit and creating graphic’s forsocial media posts. I was set a range of different marketing tasks to complete including joing Teams meetings to learn more about marketing and the business as a whole.

The staff have been really friendly, helpful and lovely”.

Olivia Cosgrove Slater

My name is Amirah Myrie, I am currently a year 12 student studying business, geography and sociology at Langley Park school for girls. After Sixth Form, I would like to do an apprenticeship rather than the traditional approach of going to university as I feel that that would be more beneficial to me in the future as I would already have industry experience.

I am not completely decided on what exactly it is that would like to do when I finish education, but I am leaning towards a career in marketing, this is because having done business studies (at both A-level and GCSE) and having done my own research, marketing is what has always stuck out to me.

Throughout my time in the sales and marketing department at CIS Security this week, I have gained valuable insight and experience into corporate life. From getting to design a graphic for Women’s Equality Day, taking on research tasks about CIS and their competitors, going on a site visit to a building that the company work on and getting to go to the top floors and enjoy the views of The City London.

It was great being able to meet the team and sitting in on company meetings which has enabled me to get a better understanding on how the Sale and Marketing Industry works.

This has been an incredibly exciting week, and I have thoroughly enjoyed my time here. The whole experience has been amazing, and I feel that I have learnt a lot.

Amirah Myrie

03. COMPANY AWARDS & PROFESSIONAL ACHIEVEMENTS

WOMEN IN SECURITY AWARDS

What a fabulous event, celebrating Women In Security!

The Women in Security Awards are the security profession’s dedicated accolades that recognise and honour the accomplishments, values, and contributions of women in the wider world of security.

Congratulations to all the winners, our worthy finalist Frontline Officer Christyll-Ann and our passionate and dedicated CIS Security Limited nominees.

Joanne Gordon, Kim Collins, Lavern Fowler, Darcy Fletcher, Christyll-Ann Bryans, Aga Jonker, Iros Groenwald, Tracy Plant, HR Director, Carolina Edwards Brown, Crina Somesan and Sigita Gedrimaite.

MIREK TILLER, DIRECTOR OF BUSINESS DEVELOPMENT HITS A MILESTONE ANNIVERSARY

CIS Security Limited would like to congratulate Director of Business Development Mirek Tiller

on reaching the amazing milestone of 10 years of service.

Mirek stated,

‘’July marked a decade with CIS Security, and what an incredible journey it’s been! Coming from Ebay, where CIS Security was my client, I started life here as a Bid Writer, moving up to Bid Manager, Senior Bid Manager, and Business Development Manager, and onto my current role as Director of Business Development. Every step has been filled with growth and the privilege of working alongside amazing people. During this time, I have been ringside and part of the incredible growth of the company, from £43 million to £130 million, becoming one of the largest independently owned security companies.

From when I started with CIS, I have proudly been part of the move into the corporate sector, working on some of the most exciting properties and projects in London and across the UK. I’m immensely grateful to my amazing colleagues for their support and to our customers for their trust in us. Here’s to the next chapter!”

STELLAR SERVICE PARTNER AWARDS IN COLLABORATION WITH:

JLL approached their central London Security and FOH partners and tasked them to come together, collaborate and put on an awards afternoon for their respective colleagues. The brief was simple - to recognise the amazing work individuals and teams are carrying out on JLL assets.

It was decided that five categories would be recognised:

• Customer Service Excellence - Muhammad Mubeen

• Moment Maker - 78 St James’s St Team

• Social Value - Regents Wharf Team

• Support Superstar - Tony Cooper

• Team of the Year - Lion Plaza

A huge congratulations to all the nominees and winners.

The event was a great success and will be a yearly occurrence going forward.

04. WELLBEING AND BENEFITS

PAYROLL & COLLEAGUE BENEFITS

Welcome to our Payroll & colleague Benefits Corner news!

Evi, Casey, Aleks, Cheryl, Simeon & Abdalla will be sending out tips and reminders on all things payroll!

PAYROLL UPDATE

ABDALLA MOHAMOOD EMPLOYEE BENEFITS

& PAYROLL ADMINISTRATOR

WEDDING BONUS

Wedding bonus is a monetary gift provided by us to colleagues who are getting married. It’s our way of giving to your wonderful occasion and helping towards wedding expenses.

ELIGIBILITY:

f Notify your line manager and relevant departments of your wedding day.

f Line manager approves.

f We then review and proceed to add the bonus within your next pay packet.

EdApp: The Payroll Guide Course

EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.

The payroll guide course under the EdApp entails information of your payslip. For example:

f When and where you receive your payslip.

f Pay dates and relevant dates.

f Description of payslip elements such as deduction and earnings.

There are simple steps to using the EdApp for the first time:

f Download the EdApp from the App Store for iOS, or the Google Play Store for Android.

f Alternatively, log into the Hub where it will redirect you into the application.

We are thrilled to announce the new payslip module addition to the EdApp platform, available to all colleagues within the business.

COLLEAGUE BENEFITS

CIS offers amazing colleague benefits, available to all employees. From tax-free bike purchases to huge restaurant & takeaway discounts with TasteCard, dental & optical plans with HSF and high street savings that make a difference to every pocket! CIS has it all!

Our extensive colleague benefits collection can be found under The Hub, and it is best to visit using a desktop version of a PC rather than a phone as this way it is easier to navigate through the different benefits.

HSF-Assist

Counselling service -

Service User

Calls HSF Assist GP Advice Line.

Please note: Tell the operator you are with HSF Assist.

HSF Assist operator

Call charges

1 Service User

Call HSF Assist and select option 2 for the Counselling Service.

HSF Assist is our FREE employee assistance programme, available for all colleagues to use. It provides access to a variety of helplines and services. These include a GP advice line, Virtual Doctor and a private prescription service. It also includes counselling and legal advice. The service is accessed by phoning the HSF Assist telephone number and selecting the option you need. You don’t have to be HSF member to access HSF-Assist.

Please note: Tell the operator you are with HSF Assist.

TASTECARD

Our team of experienced call operators will receive your call and take your details. The operator will arrange a time for the GP to call or, if it is a virtual consultation via webcam, will send a link to access the service at the appropriate time.

GP Consultation

The GP will call and consult over the phone or via the web. If required, they will prescribe a course of medication which is sent to the pharmacy.

Please note, the GP may call from a withheld number.

Pharmacy Service

The call will be answered by a counsellor. They will provide immediate emotional support and/or pass the call to our legal, life management or debt team for specialist information and advice. Where the counsellor believes you would benefi t from more structured support, they will conduct a brief clinical assessment and discuss the best options for you.

The pharmacy service will call the Service User to confirm the medication and the cost. If the Service User is happy, then payment is made and the medication is despatched to the preferred address.

Delivery

Structured Counselling:

Guided

Self-Help:

keep an eye out for our Tastecard campaign fast approaching in the upcoming months. You will hear communications over our communication channel.

Call charges

Structured Counselling:

Guided Self-Help:

The medication is sent via ‘Signed For’ delivery.

The counsellor will contact you within two days and the first session will be offered within 5 days thereafter.

Medication

Service User receives medication.

Up to 6 sessions, delivered locally, face to face, or, if preferred, via the telephone or video conference via your phone or tablet.

Computerised modules specific to your needs (e.g. sleep/ depression/anxiety).

Up to 6 telephone sessions with your assigned Mental Health therapist.

Access to the App for 12 months.

Support Sessions with

signposting to alternative services:

Where it is diagnosed you would benefit from longer-term support –

Signposting to own GP, local Mental Health Services with state and private options, outlining assessment and recommendations.

Support sessions ahead of commencement of therapy.

Please note, although the aim is for counsellors to always pick up the call, during unexpected high call volumes, the call will be forwarded to our service centre and arrangements will be made for a counsellor to call you back.

Calls made to 0345 numbers are charged at standard national rates.

Calls made to 0800 numbers are charged at standard national rates.

Computerised modules specific to your needs (e.g. sleep/ depression/anxiety).

Call charges may vary, depending on your telephone service provider and your call plan. Please check with your provider.

The counsellor will contact you within two days and the first session will be offered within 5 days thereafter.

Support Sessions with signposting to alternative services:

Calls made from outside the UK.

To access the service from outside the UK, please use the international dialling number.

+44 203

Charges

+44 203 858 9087

Up to 6 sessions, delivered locally, face to face, or, if preferred, via the telephone or video conference via your phone or tablet.

Up to 6 telephone sessions with your assigned Mental Health therapist.

To access the service from outside the UK, please use the international dialling number.

Access to the App for 12 months.

Charges will be the standard international rate.

Where it is diagnosed you would benefit from longer-term support –

Signposting to own GP, local Mental Health Services with state and private options, outlining assessment and recommendations.

Support sessions ahead of commencement of therapy.

PAY YOUR PENSION SOME ATTENTION!

The “Pension Attention” campaign is a UK government initiative aimed at encouraging people to actively engage with their pensions to ensure financial security in later life. With rising prices and falling living standards it’s never been more important to raise awareness about the significance of regularly reviewing your pension savings. Employers play a key role in helping colleagues with their financial wellbeing, providing the foundations for the financial stability in retirement.

Saving into a workplace pension comes with several benefits. Here are the main points the campaign emphasises:

Employer Contributions

Take advantage of employer contributions – this is essentially “free money” that can significantly boost your retirement savings.

Tax Relief

Pension contributions benefit from government tax relief. This means that for every contribution you make, the government adds a percentage based on your tax bracket.

For example, if you are a basic rate taxpayer and you contribute £100, it only cost you £80, as the government adds £20 (20% tax relief), resulting in a total of £100 going into your pension pot.

Growth Over Time

The money you save in your pension has the potential to grow, thanks to investment returns. It’s vital to start contributing early and save consistently.

Pension Consolidation

Reviewing and consolidating pensions from different jobs can help keep track of savings and potentially reduce fees.

Hassle-Free And Flexible

With automatic deductions from your salary, saving for retirement becomes effortless. Pension freedoms give the individual choice of how and when to access their pension savings from the age of 55.

Plan For The Future You Want

Using tools like PLSA Retirement Living Standards, the campaign encourages people to think about the lifestyle they want in retirement and plan accordingly.

Reconnect with your pension by visiting the Standard Life app today! With 24/7 access, you can stay up to date on your contributions, investment balance, and growth. The app’s range of management tools allows you to estimate your retirement income, update your personal details, select beneficiaries or transfer other pensions in, among other features. By actively managing your Standard Life pension, you stay in control of your financial planning and can make proactive decisions for more secure future.

For more information about the campaign please visit: www.pensionattention.co.uk

PWC MANAGEMENT INDUCTION

A HUGE welcome to PwC Management! On Thursday 15th of August CIS hosted a welcome management induction to the team at PWC following their successful TUPE transfer - with Security Operations Managers, David Phee, Adam Skillen and Simon Davis, and Deputy Operations Manager, Pete McMichael, in attendance.

The day consisted of the managers attending both Head Office and our London Office, meeting each department within the company allowing them to understand the in-house support available to them and the processes to follow.

This was an extremely successful day with all managers enjoying meeting the wide CIS team. We all look forward to working with you going forward!

Adam Skillen, Security Operation Manager, Belfast stated.

“I found the managers induction really useful to gain insight into the various departments that CIS have their stakeholders and offerings they can deliver. It was also fantastic to put faces to names and feel included into the firm. Really appreciate all the effort that went into arranging this.”

David Phee, Security Operation Manager, Embankment stated.

“The manager’s induction was our first chance to meet the CIS team fully and live in person which is always so much better than online. Overall, the day was super productive. Being able to meet the different departments of CIS and hearing how they can assist us in delivering a better service to PwC will be invaluable in the weeks and months ahead.”

BEAMING WITH PRIDE!

We are absolutely delighted to announce a brand new, three-year contract with the University of Westminster (UOW)!

UOW hosts 19,000 students from 169 nationalities worldwide, and CIS Security Limited has the privilege of providing best-in-class services with an outstanding team of Security Professionals who protect its students, colleagues, visitors, guests, service partners, and premises 24 hours a day, 7 days a week.

Having started our relationship with UOW 14 years ago, we are beaming with pride to have been successfully appointed to manage the contract across multiple campuses: Regents, Marylebone, Harrow and Cavendish.

Sales & Marketing Director Amanda McCloskey said, “This award is such a significant achievement for CIS. 14 years ago, I was a HR Manager at CIS and distinctly remember winning and transferring over to the UOW Team. Personally, and on behalf of CIS, I am so utterly chuffed that we can develop our service offering even further and so proud of our Security Team. Exciting times ahead!”

Campus Services Manager Chris Meloy said,

“The University is pleased to be continuing its partnership with CIS under a new contract. There are lots of innovations planned, and we are excited to see them realised, resulting in improved outcomes for students and colleagues.”

ANNUAL SUMMER EVENT AT HARBOUR EXCHANGE

On the 31st July 2024, Amanda McCloskey, Sales & Marketing Director, Sammy Harrington, Key Account Director, and Adnaan Butt, Account Manager, attended the annual summer get-together hosted by Colliers. Their annual summer get-together for their occupiers and Service Partners at Harbour Exchange was a great success.

The get-together, aptly named Tropical Beats, We had an early opportunity to meet with their Service Partner peers as well as the chance to meet many of the occupiers of Harbour Exchange.

The occasion was blessed with fantastic weather; very fitting as a lively steel band provided entertainment, cocktails were mixed, and delicious jerk chicken was served!

Our customer, Anna O’Donnell shared her gratitude following the event for the Security Team’s efforts in ensuring everyone was kept safe, had their bellies filled and thirst quenched. Anna singled out Security Officer Graham Hunnable for his unwavering support on the day.

Our focus now turns to their Winter get-together, Jungle Ball, scheduled to take place in December.

GREAT FEEDBACK - THE GILBERT

JOHN SALTHOUSE

SECURITY MANAGER - THE GILBERT

“John has been an invaluable asset since I joined The Gilbert. His extensive knowledge of the building and its operations has been exceptional, and he has always been eager to assist me whenever needed. John is highly respected by the entire team and has a keen focus on training and developing others, consistently encouraging growth and exploration of new opportunities. I have no doubt that John will exceed expectations in any role he takes on, making him an indispensable asset to The Gilbert and CIS.

John has also cultivated strong relationships with the tenants, which has enabled him to effectively showcase The Gilbert and host various external training sessions and talks. His proactive approach in connecting with local stakeholders, such as attending Old St District meetings, ensures that he stays informed about local developments and contributes to new initiatives”.

Luke Sherrell Building Manager CBRE | Property Management FM

CIS OP VIGILANT INITIATIVE

The importance of the nighttime economy and the safety and security of those within this is vital. City of London Police (CoLP) operations REFRAME, UNIFY and VIGILANT make a key element to ensuring the integrity of the city.

These all bolster the underlying prevention of ‘Violence Against Women and Girls’ and those that are vulnerable to potential hostiles while enjoying the attractions across the city. Our night security teams make a massive difference, demonstrating their presence, engaging with and reassuring those in the city, reporting incidents and suspicions to the CoLP.

CIS support Safe Havens and work with all our partners across the Corporation of London, CoLP, local BID’s our customers and our security industry partners. We encourage all those in the city to approach the Safe Haven locations, speak to identifiable security officers, the Taxi Marshalls, and City Pastors to seek support where needed.

SECURITY AWARENESS DAY

Earlier this month, We took part in a successful Security Awareness Day initiative alongside the MET Police right in the heart of Carnaby!

We were joined by an amazing team, including:

f Lee Leyland, CIS Security Trainer. Lee, plays an instrumental part for our training here at CIS.

f The Safer Business Network Team, offering professional insights into crime prevention and sharing tools like the ShopSafe Radios and the Alert App.

f MET Police officers from the newly formed town centre team who gave practical advice on staying safe in Central London.

This event brought important and invaluble skills for everyone who took part, enhancing safety skills in the city we operate in.

A huge thank you to everyone involved.

MET POLICE - CARNABY SOHO NIGHT PATROL

Last week, our security team on Carnaby Street was joined by The Metropolitan Police, Town Centre Team for a Covert Night Patrol of the Carnaby Estate and Soho. Our aim was to share intelligence, build a strong partnership for the future and help crime reduction not only for our estate but for all neighbouring partners. It was an eye-opening experience and is set to become a more permanent collaboration.

Our team on the ground were very pleased and grateful for the support provided by The Metropolitan Police thus far. Together, we are dedicated to keep our colleagues, customers & communities safe!

Last month, CIS participated in a collaborative Security Awareness Event at West One Shopping Centre.

Security awareness sessions are a great way to engage with the public and stakeholders within the businesses we protect. Thank you to our customer at West One Shopping Centre, we worked with their management team and the Metropolitan Police to provide a stall and awareness sessions. Great engagement and a great day completed.

A huge thank you to everyone involved!

THE GILBERT - ACTION COUNTERS TERRORISM (ACT)

Last month, CIS had the pleasure of collaborationg with the The Gilbert in a productive and insightful training session on Action Counters Terrorism (ACT) and See, Check, and Notify (SCaN), where our teams of security professionals from CIS Security Limited, business partners from The Old Street District Partnership, and customers came together to enhance our collective understanding of how to prevent and respond to potential threats.

A BIG thank you to our tenants in allowing us to use the space. Thank you to Metropolitan Police Counter Terrorism Protection Officers in providing the training and all that attended the session, was great to see so many people taking the time to join us.

In today’s world, awareness and preparedness are key. This training equipped participants with practical strategies to identify suspicious activities and take action in real time. From learning how to spot signs of terrorist activity to effectively communicating with Emergency services, committing to keeping our environments safe and secure for all.

It’s crucial that we all play our part in staying vigilant and proactive. Thank you to everyone who attended and contributed to making this session a success. Together, we are creating safer spaces for all.

Our Head of Bids, Brand and Communication, Janice Abbs’ article has been featured in the latest edition of the City Security magazine.

CIS are very proud to have Janice’s article featured in this edition and we would like to congratulate her on this amazing achievement!

“Working with CIS has allowed me to think more broadly about business sales methodologies and how potential customers view us in the UK and Ireland markets. Writing the article for the City Security Magazine has given the CIS Sales and Marketing team immense pride, and we look forward to contributing to the wider security community in the future”.

Last month was World Suicide Prevention Day!

World Suicide Prevention Day (WSPD) is observed annually on 10th September, and it serves as a critical opportunity to raise awareness about suicide prevention, share thoughts, and foster a global commitment toward mental health support.

This year’s theme was “Changing the Narrative on Suicide” with the call to action “Start the Conversation.” Together, we can reduce stigma and encourage open conversations to prevent suicides.

We are devoted advocates for mental health to help build a safer and happier community. World Suicide Prevention Day gave us the opportunity to think about others and understand that suicide is a major public health challenge. Your mental health is important, and you shouldn’t be ashamed to talk about it. You are not alone. Start the conversation, and together, we can change the narrative on suicide.

START A CONVERSATION

SAVE A LIFE!

On the 10th October it was World Mental Health Day, and this year, we focused on ‘Mental Health in the Workplace’.

Mental well-being is so important, and this year we are reminding our colleagues and customers of the power of “how are you?” A simple question that may spark someone to speak up and share the load.

Since January alone, our Colleague Development team has trained over 240 colleagues to be Mental Health First Aiders, enabling them to be present and available should someone need them. At CIS Security

Limited we are a family, and you can always find support. Take the time today to ask someone you work with ‘how are you?’

GREAT FEEDBACK

We have had some great feedback and recognition for our donation to the JLL Charity Football Tournament.

This is one of the largest fundraisers JLL have had in their office and we are very proud here at CIS to have been able to contribute to such a great cause.

Security

Dear team at CIS Security

We would like to extend a huge thank you on behalf of all at JLL for your generous contribution to our Charity Fundraiser Raffle, as part of the JLL Norwich Charity Football Fun Day, which was held on 19th July 2024 at The Nest, Home of Norwich City Community Sports Foundation. Your donation of Fortnum and Mason Hamper was gratefully received as one of the standout prizes and helped us to raise a total of £3,309. JLL will be matching this figure to give us a grand total of £6,618 raised. This sum is being donated to Norwich City Community Sports Foundation and to WWF. Your contribution to the event was advertised in our raffle prize list which was circulated to the office (approximately 450 staff), included in a copy of our Event programme and your logo’s advertised on the television screens in the office over three floors. This has most certainly helped to spread awareness of your company so that you could benefit from the event too. Further to this, if you have any events or promotions that our staff could benefit from, please do send us the information and we can share on our internal social page. We have included some photos from the event that can be seen on the attached email and hope these make for some good viewing, along with a link to the event video.

Again, we cannot thank you enough in playing your part in making our charity event a huge success and being able to support these two fantastic charities with the work they do.

We would love to hear about any future events that you may hold that we could potentially try and support and look forward to working with you in the future.

Yours faithfully,

Simon Hill

Simon Hill Head of Financial Operations

JLL

GREAT FEEDBACK

CIS would like to extend our congratulations to Wayne Nye-Jones, Key Account Manager and Darcie Alabaster, Talent Resourcing Officer, for their continued commitment and supporting local initiatives for recruitment within the community. We have had some great feedback for your hard work.

“I wanted to take a moment to express our sincere gratitude for the support CIS has provided to our recent community-focused initiative, at Ealing Broadway. Wayne and Darcie have been instrumental in helping us drive this forward. In particular, Wayne’s presentation to the group was brilliant. It provided valuable insights and motivation that left a lasting impression on everyone involved. His engagement really helped to inspire confidence and clarify the opportunities available through CIS.

On a wider note, we’ve also thoroughly enjoyed working with CIS on other programmes in the wider London area, such as at Regent’s Place and Brookfield Properties. These collaborations have been instrumental in supporting communities and driving positive change, and we value the strong relationship we’ve built.

Additionally, we greatly appreciate CIS’s commitment to covering the cost for successful candidates to gain their SIA license. This generous investment has not only enabled people to return to work but has also empowered them with valuable skills for long-term success.

Thank you again for all your continued support. We’re excited to keep working together to help more people get back to work and improve their lives. I know interviews are current being arranged by Darcie for 12 of our programme candidates. Fingers crossed”.

David Cooke Head of Training and Quality

CIS SPORTS DAY EXTRAVAGANZA

On Thursday 19th September, CIS colleagues took part in a Sports Day extravaganza at the Ladywell Arena.

The teams brought their competitive ‘A’ game, encouraging everyone to support our culture of ‘togetherness’ and ‘belonging’. During the fun and engaging team-building activities, there were clear demonstrations of great passion, determination, and leadership—all crucial to our business success.

After the event, everyone was treated to a much welcomed BBQ, bringing to a close a successful event, enjoyed by all.

TOGETHERNESS

CIS Security Limited is at number 7 on the Infologue Top 100 Security Companies 2023. Well deserved recognition!

kuldeep.kainth@cis-security.co.uk

SAFEGUARDING PROPERTIES WITH INNOVATIVE SOLUTIONS

CIS Security Limited’s Innovative Solutions team were hosted by Definitive Security Solutions (DSS) Ltd for the quarterly supply partner meeting at their new offices and Experience Centre.

DSS is a dedicated supplier to CIS, providing cutting-edge technical services with access to an Experience Centre that showcases and demonstrates its latest security systems, technology and installations.

Through our experienced and comprehensive technical supply chain, we offer cutting-edge, innovative solutions tailored to each customer’s needs.

Thank you to James Sandall, Luke Armstrong, Bill Abrahart, Steve Blanchard, Jamie Callis and Maddison Brown for their warm hospitality.

ONE CREECHURCH PLACE

Working with Full Circle Systems, we recently installed an additional external PTZ camera at One Creechurch Place. This project involved the addition of new conduit, new cabling for both data and electrical, as well as the installation of the unit itself; high level on external cladding.

The new system was configured to obscure any view of the adjacent school, which has been locked onto the programming of the unit.

We have recently taken over the maintenance for a new JLL site; 22 Long Acre. Working with Definitive Security Solutions, we have installed a new CCTV NVR that will enable remote monitoring of the CCTV systems and will soon be expanding this monitoring service to include the alarms for the building. We are excited to be involved with the new JLL project at 22 Long Acre in which we will be looking to install control equipment for all security services within the building.

Please see below details for recent works on a Savills contract we have – Pontegedea. We have recently upgraded the access control upgrade at 11 Westend house & the CCTV at 225 Oxford St. Attached are the completion docs, which have some images of the installs.

Partnering with Definitive Security Solutions, we successfully upgraded the obsolete access control system throughout the building. This included installing new cabling and implementing a Paxton access control system. The new system is seamlessly integrated with the building next door, streamlining operations for onsite security personnel.

ACCESS CONTROL UPGRADE (11 WESTEND HOUSE)

We collaborated with Definitive Security Solutions to upgrade the existing CCTV system at 225 Oxford Street. This project involved installing a new DVR, hard drive, monitor, and cameras. By utilising the existing cabling infrastructure, we were able to keep costs low without sacrificing quality. The on-site security team has praised the improved clarity and performance of the new system.

CCTV UPGRADE (225 OXFORD STREET)

VACANT BUILDING TEMPORARY MONITORED SECURITY SYSTEMS

CIS Innovative Solutions along with our partners Envision Intelligent Solutions have installed temporary security systems across the Shaftsbury Instruction, to support vacant property management.

Wireless security systems are the perfect security solution for continuous surveillance of your property, business, or assets. They can be installed in a matter of minutes and demand no existing infrastructure, unlike hard wired security systems. The systems are then monitored by a dedicated team with Envisions Alarm receiving Centre (ARC).

SHAFTSBURY INSTRUCTION, CHINA TOWN AND SOHO

INSTALLATION OF RAPID SPEED DOMES

We have installed Rapid Speed Domes, Reconeyez PIR cameras, Siren/flashing beacons and keypad for arming/disarming systems across multiple buildings within the Shaftsbury instruction. All alarm activations are monitored via the CCTV network and escalated to the Security Teams at Carnaby, Soho and China Town.

INNOVATIVE SOLUTIONS

If you would like to know more you can request our Innovative Solutions Product Catalogue by contacting our Head of Innovative Solutions, Kuldeep Kainth. This document contains information on a range of recommended products that CIS supplies, installs, and maintains.

Kuldeep Kainth Head of Innovative Solutions

kuldeep.kainth@cis-security.co.uk

06. ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG)

GOING THAT EXTRA MILE AT PATERNOSTER SQUARE

On September 12, 2024, Paternoster Square Estate hosted a cycling challenge to raise funds for the Future Dreams Breast Cancer Charity.

CIS Security was honoured to participate in this fast-paced charity fundraiser.

Well done to all the fundraisers, cyclists and everyone involved in making this day a success.

It’s not too late to donate. Click Here https://lnkd.in/eU9KcuFm

21KM COASTAL TREK IN AID OF FUTURE DREAMS

BREAST CANCER CHARITY!

On Saturday 5th October, CIS took part in a 21km coastal trek in aid of Future Dreams Breast Cancer Charity. We were honoured to support members of the team from Paternoster Square Estate, Warwick Court & JPC by Samsic.

This challenging trek was great fun spanning the stretch of cliff tops of the Seven Sisters, the stunning view’s were incredible finishing at the top of Beachy Head.

Support the cause by donating what you can. https://lnkd.in/dVyGTq_X

A huge well done to everyone involved!

2 LONDON WALL PLACE LITTER PICKING AT THE RIVER THAMES

Our team at 2 London Wall Place assisted the management team collecting litter on the bank of the River Thames for over an hour. They collected plastics, glass along and hazardous materials such as asbestos tiles, large construction stone that had been swept up on to the bank.

We were proud to contribute to this great initiative for Recorra. Recorra is an awardwinning commercial waste management company, they help business’ give back to the planet using their circular-economy approach.

This was a great shared experience with the occupiers and we look forward to the next collection.

Recognition of Service Award Recorra’s

A huge well done to all involved! 9.6kg

“Just wanted to share with a great initiative that the management team at 2LWP organised and took part in today.

The team went to the south riverside bank of the River Thames and spent an hour collecting rubbish that had been washed ashore by the tides. I am thrilled to share that as a team we collectively collected 9.6 kg of waste.

Great initiative and help in keeping our city clean”.

Mike Carr, General Manager Savills Management resources

ABSEILING FOR THE LONDON’S AIR AMBULANCE

It was an absolute pleasure to join our customers from Derwent London, abseiling down the Royal London Hospital, in aid of raising funds for London’s Air Ambulance, a charity close to the hearts of everyone involved. As a team, we raised more than our target of £2.5k! And the count is still climbing! We should all be proud of what we have achieved.

A huge thank you and well done to Niloufar Thawer, Building Manager, Terence Coates, Key Account Manager and Francois Reynders, Account Director and, Derwent London for their bravery abseiling down what is the highest rooftop helipad in Europe.

We would like to extend a special thank you to Eric Asomugha, Security Officer for assisting London’s Air Ambulance Charity with this great cause.

Donating takes just 60 seconds, link below: https://www.londonsairambulance.org.uk/donate

ABSEIL DOWN DERWENT LONDON ICONIC BUILDINGS THE ‘WHITE-COLLAR FACTORY’

We are proud to share that Chaz Greenwood recently completed a thrilling abseil down Derwent’s London iconic buildings the ‘White-Collar Factory’ in his Deadpool outfit.

Braving the heights and bad weather, all in the name of charity! Chaz’s daring descent helped raise funds for UCLH (University College London Hospitals NHS Foundation Trust), supporting their vital work and helping to buy supplies.

His courage and commitment to giving back embodies the spirit of CIS Security Limited and we couldn’t be prouder.

Well done Chaz for taking on this exciting challenge and helping to make a difference.

6 ST JAMES SQUARE

Last month, at 6 St James Square raised money for MacMillan Cancer Support. This event was organised by the property management and the building owners. It was a pleasure for CIS to take part in the biggest coffee morning in support of MacMillan Cancer Support to help raise some vital funds. An onsite barista company served our tenants with coffee and some delicious, sweet treats, a brilliant way to start their day off.

A huge well done to everyone involved!

In October we published our annual ESG report which outlines where we are today in relation to ESG compared to previous years. We have continued to strengthen our sustainability approach, and the years to come will see our determination and clear actions of achieving our net-zero pledge.

07. HEALTH AND SAFETY

WHAT IS “GUILTY KNOWLEDGE”?

A LEGAL CONCEPT

“Guilty knowledge” is a phrase used in criminal law that relates to a defendant pos-sessing specific knowledge about a crime that only the perpetrator would have. The prosecution may use evidence of “guilty knowledge” to establish a defendant’s culpa-bility or connection to a criminal act.

How does this relate to workplace health and safety?

In this context the concept of “guilty knowledge” can be applied to situations where an employer or supervisor possesses specific knowledge of hazardous conditions, safety violations or risks within the workplace but fails to take appropriate action to address them.

If an individual knowingly ignores or conceals critical information they may be held accountable for having “guilty knowledge” of these issues. For example, if you are aware of unsafe working conditions, potential risks to employees, etc., but de-liberately choose not to rectify or report them, it could be considered as “guilty knowledge”. This failure to act on known safety concerns can be seen as a form of negligence or wilful disregard making you liable for any resulting harm or accidents that may occur.

Demonstrating that you had “guilty knowledge” of workplace hazards can be crucial in determining liability in injuries or health issues. Failure to act on known concerns jeopardises the wellbeing of workers and exposes the business to legal repercussions and reputational damage.

HORSEPLAY

Hammer was thrown at employee as a joke.

A court has refused an appeal by an employee who was denied compensation after he was struck on the head by a flying hammer. What does this case teach us about employers’ liability for horseplay incidents?

HEAD INJURY

The case of Somerville v Harsco Infrastructure Ltd was heard in a Scottish Sheriff Court The hearing considered an appeal against an earlier judgment in which an employer was absolved of responsibility for a reckless act.

Christopher Somerville (CS) had been injured when working for Harsco Infrastructure Ltd (H), an Edinburgh-based scaffolding firm. He was in the yard checking scaffolding boards when he was struck on the head by a hammer. CS was off work for three days, and suffered nausea, dizziness and headaches from which he later recovered. He claimed compensation from H for his injuries.

WHY DID IT HAPPEN?

Stanley Smith (SS) was the yard and transport manager. Prior to the incident he had been engaged in light-hearted banter with a colleague concerning who should be sent to collect rolls for the morning break. As he walked back to his office, in a continua-tion of the exchange, the colleague shouted something at his back. In response SS called back,“I will teach you to speak to your manager like that”, then picked up a claw hammer and threw it. CS just happened to be in the wrong place at the wrong time.

EMPLOYERS’ LIABILITY

On first assessment the incident appeared to be work-related. The hammer was work equipment which was owned by H and used by colleagues in the yard. Plus, the accident occurred on H’s premises during working hours. All of these factors pointed towards H being responsible for the consequences. But at the first hearing the case was dis-missed on the basis that the event was not closely connected with SS’s employment.

Note.

Through vicarious liability employers are liable for the actions of their employees car-ried out“in the course of employment”. This is the case even if the actions of the em-ployee are flawed, wrong or illegal.

APPEAL

At the appeal hearing CS’s lawyer contended that the Sheriff had been wrong to find in favour of the employer. He argued that the words spoken by SS immediately before he threw the hammer, including“your manager”, showed that he acted in his superviso-ry role, albeit in a reckless fashion. But the Sheriff Principal at the appeal hearing con-cluded that the words in question were simply light-hearted banter and that the fool-hardy act was not carried out in the course of SS’s employment. The appeal was therefore refused.

IMPLICATIONS

You are not liable for every wrongful act committed in work time by your colleagues. How-ever, if horseplay is a common occurrence which management ought to be aware of, you could be held responsible for the consequences.

Tip.

Make it clear within your health and safety policy and any employee safety rules is-sued, that horseplay will not be tolerated. Apply your disciplinary procedures in the event of any suspected incidents.

The employer won the case because it showed that the act of its employee was not carried out “in the course of his employment”. Whilst you are not liable for every reckless act carried out by your colleagues, you do need to keep a close eye on them. Disciplinary action must be taken if practical jokes put others at risk.

ALL MEMBERS OF STAFF

It is an offence to record any CCTV footage other than in the course of duties as a CCTV Operator for work related occurrences.

This unauthorised recording can include filming on mobile phones, unauthorised downloads for personal use, or distribution to others or posting on social media.

It could be an offence under the Data Protection Act 2018 or the Sexual Offences Act 2003.

If found in breach of the Law you could face,

Fines up to £17000 Loss of SIA licence Dismissal from employment £17,000

MEMBERS OF COLLEAGUES A MESSAGE TO ALL OUR COLLEAGUES

We would like to congratulate Claire-Louise Hagon, Head of Bids, Brand and Communication, for becoming a mum to Baby Imogen 5 months ago.

We would also like to congratulate Barnaby Simpson, Site Manager for Accenture in Newcastle, for the arrival of his beautiful baby girl, Robyn Aoife Simpson.

08. BLOW YOUR OWN TRUMPET

ANDREW GOUGH

After nine months of training Andrew Gough, Security Manager, One Crown Place finally completed the Thames Path 100km Ultra Marathon in September. It was a gruelling event that pushed him to his limits both physically and mentally.

“I exceeded my hopes and expectations with my finishing time of 13 hours and 23 minutes, and even more so with the amount of money I’ve been able to raise for the MS Society. Currently the total for this great cause is £4,165.00, more than I could’ve imagined nine months ago when I started out. If anyone else would like to donate there’s still time. https://lnkd.in/efziq9sF

Thank you to all my family, friends, CIS Security colleagues, the Running On Empty community, and Karen Olden from the MS Society for your support and continued encouragement. Now I think I’ll treat myself to a rest for a month or so.”.

A huge well done Andrew!

Andrew Gough.

DARREN SPARKS

SPARTAN BEAST CHALLENGE

Darren Sparks, Account Manager, So the date has finally come for Spartan Beast in aid of the Williams Sydrome foundation. the team have completed the training and are feeling strong and ready to go. Thank you all who donated.

As you know on Saturday two friends and I set out to complete the Spartan Beast Challenge in aid of the Williams Syndrome Foundation, I am proud to say we tamed the Beast with a respectably time of 3hrs 55 mins. what an amazing experience it was, my family, I alongside all the Williams families would like thank each and everyone of you who sponsored the cuase and shared the awareness you are all Warriors in our eyes. Thank you.