HOTEL CORNER 酒店專才

MEET THE President

Woody Leung is the newly elected President of the Society of the Golden Keys of Hong Kong. The ever-youthful Chief Navigator Concierge of the Renaissance Harbour View Hotel Hong Kong shares his thoughts on his new role. 梁國威是香港國際金鑰匙協會新主席。這位年輕的香港萬麗海景 酒店禮賓部首席分享了他對新職位的看法。

It’s hard to believe it’s been almost 25 years – time flies when you are having a

blast! I started at the Excelsior Hong Kong right after school, working as a bell boy, and taking on different jobs within the concierge department including managing the Fitness Centre and a short period at the Mandarin Oriental Hong Kong as a Cultural Exchange Ambassador. I spent 21 years there before moving to the Marriott Group, spending time in several Marriott hotels including The Ritz-Carlton, The St. Regis, The W Hotel, JW Marriott Hong Kong, Ocean Park Marriott, SkyCity Marriott, Sheraton Hotel & Towers, Le Meridian Cyberport, and the Courtyard, conducting cross-training before taking up my current position. I love being a concierge. I am curious by nature, and love to learn. The concierge job keeps me on my toes and motivates me to continue learning to help satisfy the different needs of our hotel guests from all over the world. That’s why you’ll find that, in many hotels, the concierge staff tend to be more mature because the job does require experience and knowledge.

I joined the Society as a Full Member (now called ‘Les Clefs d’Or Member’) in

2014 and went on to the committee four years ago, eventually joining the Board as general secretary before my recent election to president. Today, the society has 167 members including 109 chief concierges and assistant chief concierges. The Hong Kong chapter of the society is one of the oldest in Asia, as you would expect, given the city’s long professional hotelier tradition. The society is a professional membership organisation for in-service concierges, with goals to promote fellowship and professional development, a mission we take very seriously. As the new president, one of my goals is to inject new blood to our society by recruiting new and younger members. To do that we need to continue to ensure that the society remains relevant, up-to-date, and interesting to our members. During the Covid-19 pandemic, that means we meet virtually to stay in touch, using communication tools such as Zoom and WhatsApp. I am looking to initiate more activities for the society, and on a more decentralised and grassroots basis.

In this current environment, it is important that we as concierge proactively

embrace change and become more functionally competent. As a personal example, I've myself started a project at our hotel's children’s zone to help improve operation in the areas of safety, hygiene, cleanliness, and queue management. We want to do our part to help the hotels during this pandemic period. As most hotels have primarily staycation guests, we need to provide even faster and more efficient service, to meet the expectations of our local Hong Kong guests.

My favourite thing to do is to explore different parts of Hong Kong with my kids

while they are still young, so they can have lasting memories of the city – places like Sham Shui Po and Cheung Chau. We all like to try out different local foods and restaurants. I love Hong Kong; it’s my home. The city is super-convenient and fast-changing, you need to be quick to adapt, and I love that. Hong Kong is a great city!

Woody Leung 梁國威

很難相信已經快25年了——歡樂時光飛逝！畢業後我就到香港怡 東酒店工作，當時是一名侍應生。後來在禮賓部做過很多不同工作， 類似健身中心主管這種，還在香港文華東方酒店擔任過一段時間文化 交流大使。加入萬豪集團之前的21年間，我在幾家其他酒店工作過， 包括麗思卡爾頓酒店，瑞吉酒店，W酒店，香港JW萬豪酒店，海洋 公園萬豪酒店，天際萬豪酒店，喜來登酒店，數碼港艾美酒店以及萬 怡酒店，所以在擔任此職位前，我經過了很多類型的“培訓”。 我喜歡在禮賓部工作，因為我生性好奇，熱愛學習。禮賓部的工 作讓我保持警覺，激勵我繼續學習，以滿足來自世界各地客人的不同 需求。這就是為什麼你會發現，在許多酒店，禮賓部員工往往更成 熟，因為這個工作需要經驗和知識。 2014年，我以正式會員的身份加入了協會，四年前加入委員會， 最後成為協會的秘書長，最近當選了主席。協會現有會員167人，其 中首席禮賓師和其助理佔109人。 協會的香港分會是亞洲最早的分會之一，因為香港擁有悠久且專 業的酒店經營歷史。該協會是負責禮賓服務的專業會員組織，目標是 促進團結和專業發展，這是十分重要的使命。 作為新主席，我的目標之一就是通過招募年輕的新成員為協會注 入新血，帶動新活力。為此，我們需要繼續確保成員酒店的時效性和 趣味性，以及與社會的關聯度。 在新冠疫情大流行時期，我們會用 Zoom 和 WhatsApp 等通訊 工具進行虛擬聚會以保持聯繫。我希望可以在更分散和更基層的基礎 上開展更多的社會活動。 在當前環境中，我們必須主動接受變化，提高競爭力。舉個我自 己的例子，我們酒店的新創了一個兒童區項目，當中我要負責構思和 安排有關安全、衛生、清潔和排隊管理，務求做到盡善盡美。 在新冠疫情大流行時期，我們希望盡可能為酒店提供幫助。由於 大多數客人希望體驗“宅度假”，意味着酒店需要提供更高效的服 務，以滿足香港本地客人的需求。 最喜歡做的是和我的小孩子們一起探索香港，讓他們對這個城市 有不一樣的記憶，比如深水埗和長洲等地。我們還喜歡品嚐不同的香 港地道美食和餐館。 我愛香港， 這裡我的家。這個城市生活便捷，發展迅速，你可能 要努力地跟上它的步伐，這點我非常喜歡。香港是個精彩的城市！