Infrastructure Services Department
AQ16 INFORMATION SHEET
AQUARENA VENUE USE APPLICATION TERMS AND CONDITIONS The City of Greater Geraldton's Aquarena is a Watch Around Water facility and adhere to the following policy:
Children under 12 years must be accompanied into the Aquarena and constantly supervised by a parent/guardian while at the Aquarena. The parent/guardian must have a clear view of the child/children at all times. Children under 5 years must be constantly supervised from within arm's reach while at the Aquarena. If the child/children are in the water, the parent/guardian MUST be in the water too. Children under 5 years must wear a Watch around Water arm band at all times when in the facility. Unsupervised children (of any age) will be removed from the water if the lifeguard is concerned for their safety or due to unruly behaviour. Children must be minimum of 10 years of age or Stage 5 (swimming level) to go on the BIFF. Children must be 12 years of age or under to go on the WIFF.
Bookings can only be confirmed if:
Completion of the current booking form Aquatic Facilities Duty Supervisor has checked booking form and approved. Booking has been processed by staff. Full payment for hiring of equipment, plus staff hire fee has been paid. Failure to make payment within one week of the booking being processed or prior to the day of the booking will result in cancelation. (invoiced bookings are exempt as payment is processed after)
CONFIRMATION OF THE BOOKING WILL BE NOTIFIED VIA EMAIL. Request for Booking Procedure: 1. Request for bookings can only be accepted on current booking form with all fields completed. 2. Any bookings Requiring Equipment or staff must be made at least 72 hours before commencement of the booking. 3. Details of the booking confirmed by the organisation/applicant. 4. All signage, advertising and storage of equipment must be approved by an Aquatic Facilities Duty Supervisor. 5. No responsibility is held for any equipment stored on the premises. 6. No party food to be stored in the Aquarena fridges. 7. Compliance with relevant Act's, City Local Laws, City policies and procedures governing the City of Greater Geraldton's Aquarena at all times. 8. The hirer will be charged fees as confirmed on the booking unless; o The hirer notifies the Aquarena in writing/email 24 hours prior to the booking is due to commence. o Any changes made to the original booking is noted to the Duty Supervisor. o Booking is cancelled, Hirer must notify the Aquarena at least 24 hours prior to the booking to be eligible to receive a refund. o Cancelled bookings within 24 hours are ineligible for a refund. o The City of Greater Geraldton's Aquarena reserves the right to reallocate the lanes, if the hirer is 15 minutes late or there is "no show" for their booking, unless notified. o Aquarena Staff reserve the right to refuse to delay bookings on the day.
City of Greater Geraldton AQUARENA VENUE USE APPLICATION TERMS AND CONDITONS D-22-019165 All Persons entering the facility are required to abide by the City of Greater Geraldton Aquarena Conditions of Entry, Failure to follow may result in on the spot cancelation of a booking. Any changes or amendments must be made on a NEW booking form. The person whose name appears on the original booking form or the person who appears as secondary contact can only make any changes to a booking. Failure to do so will incur charges as stated on the original booking form. Payment of hiring can be made by the following methods; o In person, after the booking form is approved by an Aquatic Facilities Duty Supervisor via cash/credit card/EFTPOS. o Credit card over the telephone. Upon entry on the day of the booking, the person responsible for the booking must leave details of the remaining people to enter the Aquarena. o
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If there is any discrepancy, please contact the Aquarena Reception as soon as it has been discovered
AQ16 GERALDTON AQUARENA | Page 2 of 2