Police –Emergency Communications

POLICE DEPARTMENT – EMERGENCY COMMUNICATIONS

DESCRIPTION

The Police – Emergency Communications Division is the Public Safety Answering Point (PSAP) for all landline and wireless non-emergency and 911 calls. The Division receives and dispatches all police and fire and rescue related calls, monitors, and dispatches on-call City agencies, state police, and state game commission agencies. In addition, the Division furnishes information from the National Crime Information Center and Virginia Criminal Information Network relating to wanted persons, license checks, and general broadcasts from all criminal justice agencies across the nation.

CITY COUNCIL TARGET AREA FY 23 OBJECTIVES

Public Safety Provide a high level of customer service to citizens. Maintain accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA).

PERFORMANCE MEASURES FY 21 FY 22 FY 23 Actual Projected Estimated

Calls for Service: Self-Initiated Calls received from police officers 84,739 85,000 85,000 Calls received from citizens 62,114 62,500 63,000 Number of calls reviewed by supervisors 1,825 1,900 1,950 Percent of calls exceeding or meeting expectations 95% 95% 95%

Account Number: 100-31400-

51100.02 Salaries and Wages 51100.04 Salaries and Wages - Overtime 51100.06 Salaries and Wages - Part-time 52100 FICA 52210 VRS Retirement 52400 Group Life 53100 Professional Services 53300 Repair and Maintenance 54500 Risk Management 55230 Telecommunications 55310 Employer HDHP Expense 55500 Travel and Training 55810 Dues and Association Memberships 56011 Uniforms & Wearing Apparel 56014 Other Operating Supplies 58200 Capital Outlay

Total Operating Expenditures

51100.04 - Overtime: Holiday, Inclement Weather, Staffing

2019-2020 2020-2021 2021-2022 2022-2023 % 2022-2023 %

Actual Actual Budget Requested Change Adopted Change

$ 1,014,096 $ 1,005,944 $ 1,365,519 $ 1,365,519 0% $ 1,531,346 12% 175,333 220,252 24,857 200,000 705% 24,857 0% 30,199 31,207 30,899 30,898 - 31,671 88,352 91,880 108,728 122,126 12% 121,472 12% 108,615 117,135 167,596 170,280 2% 208,653 24% 14,529 13,783 18,298 6,081 7,862 18,850 81 - 2,500 18,298 0% 20,520 12% 18,850 0% 18,850 0% 2,500 0% 2,500 0% 285,576 231,623 224,269 224,269 0% 279,117 24% 87,111 86,660 113,974 113,974 0% 114,041 0% 3,750 - 4,343 4,978 9,735 236 238 300 - - - 10,835 11% 10,835 11% 300 0% 300 0%

3,383 4,580 5,381 3,561 1,828 4,000 15,531 189% 15,531 189% 6,000 50% 6,000 50%

$ 1,825,246 $ 1,817,971 $ 2,094,905 $ 2,299,380 10% $ 2,385,694 14%

Personnel Summary

Range Class

NSPS216 PSAP Manager PSNS213 Communications Lead Operator PSNS212 Senior Communications Operator PSNS210 Communications Operator

Number of Full-Time Positions 2019-2020 2020-2021 2021-2022 2022-2023 Actual Actual Budget Requested

1 5 1 5 1 5

- -

23 23 23 1 5

23

29 29 29 29

2022-2023 Adopted

1 5 9 14

29