POLICE DEPARTMENT – EMERGENCY COMMUNICATIONS DESCRIPTION The Police – Emergency Communications Division is the Public Safety Answering Point (PSAP) for all landline and wireless non-emergency and 911 calls. The Division receives and dispatches all police and fire and rescue related calls, monitors, and dispatches on-call City agencies, state police, and state game commission agencies. In addition, the Division furnishes information from the National Crime Information Center and Virginia Criminal Information Network relating to wanted persons, license checks, and general broadcasts from all criminal justice agencies across the nation.
CITY COUNCIL TARGET AREA Public Safety
FY 23 OBJECTIVES Provide a high level of customer service to citizens. Maintain accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA).
PERFORMANCE MEASURES
FY 21 Actual
Calls for Service: Self-Initiated Calls received from police officers 84,739 Calls received from citizens 62,114 Number of calls reviewed by supervisors 1,825 Percent of calls exceeding or meeting expectations 95%
FY 22 Projected
FY 23 Estimated
85,000 62,500 1,900 95%
85,000 63,000 1,950 95%
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