Te Waihorotiu Station (Aotea) Public Realm
Reinstatement
Communication and Consultation Plan - Addendum
CRL-AOT-RME-LKA-PLN-800039
Revision: A02
Date: 11 January 2023
1. Introduction
The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.45 km underground passenger railway, running between Waitematā Station (Britomart) and the North Auckland Rail Line (NAL) in the vicinity of Maungawhau/Mount Eden Station
It will transform the iconic Waitematā Station (Britomart) in to a two-way through station so more trains can get in and out of the city centre. It will deliver 3.45 km of new underground railway connecting with other rail lines to benefit Auckland's entire rail network.
The City Rail Link also involves construction of two new stations near Aotea Square (Te Waihorotiu Station) and Karangahape Road (Karanga-a-Hape Station) as well as redeveloped stations at Maungawhau/Mount Eden Station and Waitematā Station (Britomart).
This addendum to the Aotea Station Main Works Communication and Consultation (CCP)1 has been prepared to provide further detail about the framework for communications and consultation with stakeholders and the public during the public realm reinstatement (PRR) phase of the construction works. Generally speaking, the same processes outlined in the Main Works apply to the PRR phase. Accordingly, this addendum should be read in conjunction with the Aotea Station Main Works CCP.
This addendum has been revised and updated from the previous revision2 following the CRL-Outline Plan Determination (AOT Public Realm)-OPW60389911 (16/02/22) by Auckland Council to address the changes requested to demonstrate compliance with conditions of Designation 2500.
1 Communication and Consultation Plan, prepared by the Link Alliance, Rev 002, dated 27/10/2021, reference CRL-AOTRME-LKA-PLAN-800027
2 Communication and Consultation Plan – Addendum, prepared by Link Alliance, A01, dated 13 December 2021, reference CRL-AOT-RME-LKA-PLA-800039
Page 4 | Te Waihorotiu Station Public Realm Reinstatement
Figure 1.1 CRL Route and Location
2. Te Waihorotiu Station Public Realm Reinstatement Works
Located in Auckland’s midtown precinct, Te Waihorotiu Station (Aotea) will have three main entrances, one at the intersection of Wellesley Street West and Albert Street and one either side of Albert Street, on Victoria Street West. The station’s urban realm encompasses the look and feel of the station buildings and the street environment within the project designation. This includes the set out of public spaces and what’s contained in them, e.g. trees, seating, and signage.
Te Waihorotiu Station design integrates with Te Hā Noa Victoria Street Project and bus priority improvements on Wellesley Street – all part of the regeneration of the midtown area. The streets around Te Waihorotiu Station will be upgraded to a high standard with basalt paving, wayfinding, street furniture, cycle parking and new plantings.
The design of the above-ground station vent structure on Kingston Street references the atua (deity) of Matāoho (god of volcanoes), with the vent form resembling a shard of rock. The heritage bluestone wall on Durham Street West will be reconstructed using the original blocks that have been retained and carefully stored
The geographic scope of the public realm works extends along Albert Street from Wyndham Street to the southern end of the Te Waihorotiu Station Designation 2500-1 located adjacent to 10 Mayoral Drive. This includes sections of intersecting roads including Victoria Street, Wellesley Street, Kingston Street, and Durham Street West. The extent of the works area is shown in Figure 2.1 below.
2 1: Extent of public realm works
The PRR works will be undertaken in a staged manner as outlined in Table 2.2.
6 | Te Waihorotiu Station Public Realm Reinstatement
Figure
Table 2.2
Overview of Construction Works and Staging
The following table represents an indicative programme for the PRR works. These timeframes are subject to change according to contractor and resource availability, supply of materials, NUO (network utility operator) coordination, and interface with neighbouring projects such as Te Hā Noa Victoria Street project and the Wellesley Street bus improvements project.
Stage Overview of works Indicative Start
Stage 1.1 –
North: Media
School building to Corner of Albert & Victoria
Stage 1.2 –
Victoria: Northeast, Corner of Albert & Victoria to East Boundary Line
Stage 1.3 –
Victoria: West, Albert to Federal
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Tree pit – Harvey Tree
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
February/ March 2023 5 months
Stage 1.4 –
Victoria: Southeast, NDG Corner to Boundary Line
Stage 2.1 –
North: Kingston
- Access to all business to be maintained during construction March/April 2023 6 months
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Ties ins to Crowne Plaza Service Lane
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Tree pit – 3 in total
• Footpath works – Concrete & Paving
Stage 2.2 –North: Durham Slip Lane north
Stage 2.2 –North: Durham Slip Lane south
Stage 2.3 –North: Kingston Street to Victoria St
Stage 2.2 – Stage 2.3 – North: Kingston Street to Wyndham St
Stage 3.1 – Albert St (NDG to Crowne Plaza)
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Bluestone Wall – TBC
• Road pavement construction
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Bluestone Wall – TBC
• Road pavement construction
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Ties ins to Crowne access at lower level
Stage
Stage 3.2 – Albert St (Crowne Plaza to Wellesley St)
Stage 3.3 – Albert St (AA to SkyCity)
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction Ties ins to Crowne Plaza upper level
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Ties ins to Manhattan & SkyCity
Stage 3.3 – Albert St (SkyCity to AC)
Stage 4.1 –
Wellesley Street north
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Street furniture
- Access to all business to be maintained during construction
- Ties ins with Auckland Council pavers
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Ties ins with Crowne Plaza Service Lane
Stage 4.2 –
Wellesley Street south
Stage 5 –Mayoral Drive
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Access to all business to be maintained during construction
- Ties ins with new station entrance
- Public Realm works in this section including:
• Kerbs & Drainage
• Footpath works - Prep
Stage Overview of works
• Footpath works – Concrete & Paving
• Road pavement construction
• Street furniture
- Southern end of Bledisloe House car park to be stabilised in anticipation for Oversite Development construction.
Start Date (subject to change)
Approximate duration of works
The Te Waihorotiu Station Construction Support Area (located at the former Bledisloe House car park) will service the PRR works, with the area of the CSA reducing as the PRR works proceed until operation of the CSA is no longer required. Once the CSA is no longer required, the area will be stabilised for the future Oversite Development (OSD) construction.
A more detailed description of the PRR works is provided in the Te Waihorotiu Station (Aotea Station) PRR Construction Environmental Management Plan (CEMP) Addendum. Detail on the PRR design is provided in the Te Waihorotiu Station and Public Realm Reinstatement Urban Design Delivery Work Plan (Urban Design DWP).
3. Overarching Strategies and Methodologies
There is no change to the overarching strategies and methodologies outlined in Section 3 of the Main Works CCP.
4. Consultation and Communication Strategy
There is no change to the general consultation and communication strategies as outlined in Section 4 of the Main Works CCP, however further detail is now available to support PRR engagement activity.
Key messages relating to specifically the Te Waihorotiu Station PRR works are as follows.
Construction scope and methodology
• Urban realm construction extends along Albert Street from Wyndham Street in the north to 10 Mayoral Drive. It includes work on intersecting streets Victoria, Wellesley and Kingston, and Durham Lane. The works include:
o Installation of new wider footpaths and cycle infrastructure
o Installation of new road pavement including loading zones and bus stops
o Upgrades of new stormwater infrastructure and other utility services
o Construction of tree pits and tree planting
o Landscaping works
o Installation of street furniture
• The works will be undertaken in a staged manner. Detailed staging is to be developed; however initial work will begin on Victoria Street in order to re-open the road at the earliest opportunity.
• Construction will generally take place Monday to Saturday, 7am to 7pm. However, certain activities may need to occur outside these hours to minimise traffic impacts or disruption to businesses or residents, such as delivery of large plant or network utility works where the Network Utility Operator (NUO) requires works to be undertaken at night.
• To maintain pedestrian access to business and properties, night works may be required for the installation of pavers. Night works shall be limited to the placing of pre-cut pavers and asphalt paving. Cutting of pavers shall be undertaken during daytime construction hours.
Environmental effects management
Noise, vibration, and dust control
• All practicable steps will be taken to minimise impact of noise and vibration on the local community, this includes the construction methodology and the time of day we complete disruptive works.
• Noise mats around excavation and paving works will reduce noise from concrete saws and hydro-excavators.
• Machinery will be positioned to minimise noise impact on surrounding buildings where possible.
• Scrim and hoardings will minimise any dust effects, and where necessary water will be used to control dust.
Safety and security
• Construction sites will be designed to maximise safety and security for pedestrians and others using the space.
• Link Alliance employs full-time security guards to patrol public areas and operates a network of 24/7 CCTV cameras. Safety of our crews and the public is our top priority.
• Lighting is installed on hoardings and fence to ensure the site areas are well-lit at night.
Parking and property access
• Access and loading will be maintained for local businesses and residents, or appropriate alternatives will be found.
• At times traffic controllers will manage access to loading bays in accordance with traffic management plans.
• Contractor parking will be proactively managed to avoid occupying on-street spaces and loading zones.
Traffic changes
• On-street signage will provide advance notice of changes to the road layout.
• Link Alliance is working closely with Auckland Transport and neighbouring projects to keep public transport and people moving through midtown.
• The Victoria Street intersection will Albert Street is expected to open to throughtraffic towards the end of 2023 (subject to detailed programme and coordination with the Te Hā Noa Victoria Street Project).
Visual impacts
• A mixture of solid hoardings and fences are used around the site to meet the safety requirements while providing light, visibility, and visual aesthetics.
Pedestrian access
• Safe property and pedestrian access will be maintained at all times with temporary diversions in place as construction progresses.
• Pedestrians may need to be re-routed at times around works but we will use wayfinding signage to help find and access businesses
Support for businesses, residents, and visitors
• The City Rail Link will bring considerable benefits to Auckland including a vastly improved rail network and attractive new streetscapes and public spaces. But the project is aware that we can’t build an underground railway in the middle of a bustling city without causing challenges for businesses and the surrounding community.
• Link Alliance’s Small Business Support Programme (SBSP) has been designed to support small businesses. It provides an independent business connector to help identify business needs and to provide individualised, free, accessible support and specialist services. Applications for the programme have now closed for the 2022 year and will re-open in 2023.
• The Link Alliance also works with a range of partners to enhance the public experience in the area during construction, including activations and events to encourage visitation and spending at local businesses. The ‘Support Local to Win’ competition is now running in the midtown area – with prizes on offer every month for those who spend local.
• Businesses closest to the station construction site may be eligible for City Rail Link Ltd’s Targeted Hardship Fund – financial support for businesses experiencing hardship as a direct result of development activity.
• For more information on how the Link Alliance supports businesses visit www.cityraillink.co.nz/business-support
5. Roles and Responsibilities
There is no change to the roles and responsibilities outlined in Section 5 of the CCP.
6. Communication Approach
While the general communication approaches outlined in Section 6 of the CCP remain in place, additional collateral and tactics have been developed as follows to support specific PRR engagement activity
Item Description
Midtown brochure (see Appendix B)
A5 flyer, including free coffee voucher (see Appendix B)
Information pack
Drop-in sessions
Good news stories of progress
Media release / milestone celebrations
Refreshed Midtown brochure provides overall midtown regeneration context for Te Waihorotiu Station PRR works and interface with neighbouring midtown projects
Flyer promoting engagement opportunities and communications channels
Information pack to be hand-delivered by C&E team comprised of midtown brochure, free coffee voucher and A5 flyer - and drawings of final streetscape design if requested.
Drop-in sessions at Te Pūkaki public information centre on Victoria Street staffed by subject matter experts. Note the information centre will continue to be available during the PRR works, however it will be relocated from near Elliott Street to near Federal Street.
Showcasing continued progress of station below and aboveground streetscapes contributing to the regeneration of midtown.
Highlight official beginning of programme with the laying of the first paver on Victoria Street, and subsequent key milestones.
Internal communications Brief sub-contractors on being good neighbours and Link Alliance expectations for direct interface with local stakeholders.
7. Protocols, Processes and Contact Details
There is no change to the protocols and processes as outlined in Section 7 of the CCP.
Appendix A: Social Impact Business Disruption recommendations and actions
A Social Impact and Business Disruption Delivery Work Plan (SIBDDWP) has been prepared to identify the measures that will be implemented to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during the Te Waihorotiu Station Construction Works.
In accordance with CRL designation Condition 61.8, an annual report is prepared to review monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP.
A copy of the most recent SIBD Annual Report can be viewed at https://issuu.com/cityraillinkltd/docs/te_wai_horotiu_aotea_sibd_annual_report_2021-202
The SIBD Annual Report 2021/2022’s recommendations and Link Alliance actions are as follows:
Topic SIBD recommendation Response/action Antisocial behaviour
Antisocial behaviour is an ongoing issue for the city centre. However, within the Te Waihorotiu Station area hoardings and fencing from Link Alliance works reduce visibility and have the potential to affect safety.
Support, where relevant, neighbourhood police, Auckland Council, Heart of the City, Auckland City Mission to promote a collaborative approach to addressing antisocial behaviour in the city centre.
A Crime Prevention Through Environmental Design (CPTED) audit is recommended to identify any areas where there is the potential to improve perceived safety impacts
Wayfinding and visibility
The location of hoardings, lack of wayfinding and business signage in some areas, and how easy it is for visitors to navigate the site are key issues. In particular, concerns were raised around Victoria Street and the loss of foot traffic on the street.
Update wayfinding signage to include nearest public amenities.
Implement additional placemaking and activation initiatives for Victoria Street. The objective should be to encourage foot traffic along Victoria Street from both Queen Street and Federal Street in a safe and accessible way.
Link Alliance has engaged with Heart of the City’s safety team and Auckland Council’s development response team to continue to support a crossagency approach to the issue. This has resulted in additional security presence and Māori wardens patrolling the site area.
Link Alliance have widened footpaths, installed additional lighting, and mirrors in the area.
A CPTED audit will be undertaken during the first phase of PRR works.
Link Alliance have updated wayfinding to include key landmarks/attractions such as AA Centre, Auckland District Courts and SkyCity.
A large neon ‘Support Local’ sign has been installed on Victoria Street which can be seen from Queen Street looking west.
Several activations programmes have been implemented on Victoria Street, including most recently the ‘Art in the City’ activation and a free ice-cream giveaway.
Access and Parking
The location of loading zones and their proximity to businesses can result in business disruption impacts associated with missed, delayed or difficult deliveries.
Noise & Vibration
Noise and vibration were the most common issues raised in the complaints register. These complaints were mostly in relation to disruptive impacts from noisy construction activities impacting amenity and businesses.
Community engagement
The CLG held on the 15 June 2022 had a relatively low attendance. This was the first in-person post COVID-19 restrictions being reduced.
Communication is key to mitigating many social and business disruption impacts, as it allows the affected community to plan ahead and to understand the nature, timing and scale of Construction Works.
Undertake a review of community feedback on loading bays and identify any practicable measures that can be implemented
Undertake a review of noise complaints with the noise and vibrations technical specialists who authored the Noise and Vibration Delivery Work Plan, and implement any practicable mitigation recommendations.
Link Alliance continues to work with Auckland Transport to ensure public loading zones are kept free and enforced.
Illegally parked vehicles have also been towed from the area.
Link Alliance requires its PRR contractor to implement paver cutting ‘noise control booths’ which are expected to reduce noise impacts. Vibration monitors have also been moved to optimised locations to enhance data collection and real-time reporting.
Undertake steps to encourage wider participation in the CLG through:
Consider if any further changes could be made to CLG, to ensure it continues to meet the requirements of Condition 7 of the designation conditions
Continue to provide an option for members to attend online (particularly if COVID-19 impacts and restrictions continue)
Proactively advertise the CLG as an engagement opportunity to the affected community to encourage diversity in membership.
CLGs in September 2022 and November 2022 resulted in significantly improved attendance, due to a new venue and a reduction in Covid-19 community effects
Link Alliance has also developed new engagement material for PRR works (see Appendix B) and continues to provide the affected community with detailed works notifications and information as detailed in the Main Works CCP and this updated Addendum CCP.
Appendix B: Communication material developed for PRR engagement
The full Community Liaison Group presentation can be viewed at: https://www.cityraillink.co.nz/crl-aotea-community-group
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Examples of street response improvements and actions implemented prior to PRR works commencing include the following.
18 | Te Waihorotiu Station Public Realm Reinstatement
Enhanced business/landmark wayfinding. Refreshed public information centre.
Community activation programme for the construction site area.
New ‘Support Local’ neon sign, business maps, and bright scrim for construction fences.
Appendix C: Affected parties, property owners and occupiers –updated for PRR works
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
requirements
23 Victoria Street West – previously TAB - Currently Closed -
25 Victoria Street West – previously Daikoku - Currently Closed -
27-35 Victoria Street West –President Hotel Dropped in 6/12/22 and spoke with front of house manager
Reception open 24/7. No vehicle crossing access, however tourist coaches/shuttles regularly dropoff/pickup guests.
Main concern is the effect of noise and vibration on guests during sleeping hours which can be throughout the day and night.
Car park access via Durham Lane for hotel guests to be maintained. Requests alternative loading zone available to service the business.
to face Drop in
27 Victoria Street West –Previously City Star
Convenience Store - Currently Closed -
27 Victoria Street West –Belgar Barber Club Dropped in 9/12/2022 and spoke to owner
Monday- Saturday 9am-7pm. Sunday 10am - 4pm
37 Victoria Street West –Tony’s Lord Nelson Restaurant Attended CLG –29/11/2021 Dropped in 12/12/2022 and spoke with owner Thursday – Friday 12pm - 2:30pm Monday – Sunday 5pm - 10pm
Customer is concerned about potential noise and vibration effects from the works.
Customer is concerned about potential noise & vibration effects from the works, which was experienced during earlier enabling works.
Access to be maintained to shop during business hours.
General concerns around dust due to the front door open during summer for ventilation.
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
37 Victoria Street West – Level 1 – BS Body & Skin Care
39 Victoria Street West –Mr Katsu
Dropped in 2/12/2022 and spoke with owner Operates from Tuesday – Saturday 2:30pm – 8:30pm by appointment
Would prefer nosier activity to be completed by 4pm.
Level 1/41 Victoria Street West – Giga Net Cafe
Attended CLG –29/11/2022
Dropped in 2/12/2022 and spoke with owner Operates between Monday to Friday from 9am to 7.00pm Saturday 10am – 6pm
Sunday Closed
Customer is concerned about potential vibration effects from the works, especially the impact on the building which is old and has fragile windows.
Windows are generally kept open throughout the day for ventilation.
Doors are generally kept open throughout the day.
Concern with noise and dust affecting customer dining experience.
It is suggested that doors to the business are kept closed, if possible, during the high noise generating activities.
Requests alternative loading zone available to service the business.
General concerns around number of homeless people outside business.
Dropped in 2/12/2022 and spoke with owner Monday – Sunday 9am - 11pm
Concerns about access to shop for customers and wayfinding.
Requests alternative loading zone available to service the business.
Customer is concerned about potential noise & vibration effects from the works which could result in loss of business. No further comments or concerns
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
41 Victoria Street West –Mr Meetballs –Ground Floor
Owner also lives in the building This also could damage computers and electrical items.
Dropped in 5/12/2022 and spoke with business owner Monday – Saturday 10:30am – 8:30pm
No concerns about noise and vibration.
Requests alternative loading zone available to service the business.
Would like up-to-date communication about the works as they are a new business to the area.
Level 1 / 43 Victoria Street West –Oasis Hairdressing Dropped in 5/12/2022 and spoke with staff/manager Operates from Wednesday - Sunday 10am – 7pm Monday – Tuesday By appointment Customer is concerned about potential noise & vibration effects from the works.
43 Victoria Street West - Currently Closed
45 Victoria Street West –
Liquor and Tobacco City
(Ground floor of building 98-102 Albert Street)
Dropped in on 9/12/2022 and spoke with owner Operating on reduced hours Monday – Thursday 3:30pm – 8pm Friday - 3pm - 9pm Saturday - 2pm – 9pm
Customer is concerned about potential noise & vibration effects from the works.
Requests alternative loading zone available to service the business.
Would like very regular communication about the works
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
47 Victoria Street West – City Photo (Ground floor of building 98-102 Albert Street) Dropped in 2/12/2022 and spoke with owners Operates Monday to Friday from 10.00am to 5.00pm.
Concerned about noise and vibration and dust due to experience from previous works on Victoria Street.
No mechanical ventilation available, which means they have to leave the door open for ventilation.
Noisy activities outside this property should be undertaken before opening, where practicable.
Would like up to date communication on the works especially when paving at the front of the shop. Face to face Drop in Phone
53 Victoria Street West – Photo Image Drop in on 8/12/2022 and spoke with business owner Operates from Monday to Friday from 9am-6pm and Saturday from 12pm6pm
Customer is concerned about potential vibration effects from the works after experiencing this from previous works
Access to be always maintained.
Concerns about dust control as doors are normally open.
49 Victoria Street West – Previously NZ Hot Buy (Ground floor of building 98-102 Albert Street) - Currently Closed Vibration monitor is currently setup inside the store to monitor effects on Gypren Hannah Building, 98-102 Albert Street - -
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
55 Victoria Street West –Kebab Time Drop in 1/12/2022 left pack with staff member to pass onto owner.
requirements
Operates from Monday to Sunday on the below hours:
Monday - 9am - 1am
Tuesday - 9am - 2am
Wednesday - 9am2.30am
Thursday - 9am - 3am
Friday - 9am - 5am
Saturday - 9.30am5am
Sunday - 10ammidnight
No feedback received
Note: 6 panel folding doors are generally kept open throughout the day. No
57 Victoria Street West –Previously Mai Thai Email was sent to property manager on 5/12/2022 Currently closed - - -
59 Victoria Street West –
Cafe Midnight Express Drop in on 6/12/2022 with business manager
Operates for Lunch on Tuesday to Friday from 11.30am to 2.30pm and dinner Tuesday to Saturday from 5pm till late.
Customer is concerned about potential noise & vibration effects from the works after experiencing this from previous works as the windows are generally kept open when possible. Monday would be a good day to carry out works close to the business door steps. Email Drop in
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
1/62 Victoria Street
West – Subway –
Ground Floor Email sent to business owner on 6/12/2022
requirements
Currently closed
Operates from Monday - Friday 7am - 10pm Saturday - 8am10pm
Sunday - 8am – 8pm
No feedback received
Note: Outdoor dining for customers when business is open No feedback received Email
2/62 Victoria Street
West –
Fuga Modern
Japanese Brasserie
–Ground Floor Drop in on 1/12/2022 to business owner
3/62 Victoria Street
WestAccord BarbersGround Floor Email sent 5/12/2022 to building manager Drop in on 9/12/2022 and spoke with business owner
Operates for lunch from Monday to Sunday between 12pm and 3pm. Dinner from 6pm to 10pm.
Operates from Monday - Sunday 9am - 7pm
Shop front door is generally closed due to concerns around noise and dust.
Customer would like to reinstate outdoor dining if possible.
Customer is concerned about potential dust, noise & vibration effects from the works after experiencing this from previous works as door is left open.
No feedback received Email Drop in
Customer requested more lighting in the area, and regular dust washes.
Building Manager advised on 12.12.2022 that there is a Fire exit door between the Accord Barber and the vacant tenancy Email Drop in
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
4/62 Victoria Street West – Empty Tenancy - Empty Tenancy - - -
62 Victoria Street West –EZ Cash –Pawnshop–Ground Floor Drop in on 1/12/2022 with business owner Email sent 5/12/2022 to building manager
5/62 Victoria Street West – Coffee Club –Ground Floor
Email sent 5/12/2022 to business owner and building manager
Operates from Monday to Saturday from 10am-5pm
Operates from Monday - Thursday7am - 5pm Friday - Saturday7am - 7pm Sunday - 7am-5pm
Customer is concerned about potential noise from the works after experiencing this from previous works as the door is generally left open.
Requests update asap about when works will commence outside shop Face to face Drop in
62 Victoria Street West –Email sent 5/12/2022 to business owner Monday –Wednesday 11.30am2.30am
Customer is concerned about potential noise from the works after experiencing this from previous works as the door is generally left open.
Outdoor dining is available to customers.
It is recommended that doors to the business are kept closed during high noise generating, where possible.
Customer is concerned about potential noise & vibration from the works after experiencing
No further comment Email Face to face
No further comment received Email
Address / business / building name Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
Glass Goose Bar & Eatery – Level 1 Thursday - Saturday 11.30am-4am Sunday 11.30am2am
this from previous works, which customer stated had a large impact on their business. A large outdoor rooftop area is available to customers, which has limited screening from noisy works.
Access to Glass Goose is via 78 Federal Street for customers.
Customer has previously requested all noisy works to take place before business opening each day – this has been accommodated where possible.
No further feedback received from business owner
62 Victoria Street West – Commercial Building Offices –Level 2 Email sent 5/12/2022 to building manager Operates business hours.
63 Victoria Street West – Dollar Dealers Drop in to owner and staff Operates from Tuesday-Saturday from 10am-6pm
Customer is concerned about potential noise from the works after experiencing this from No further comments
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
member on 6/12/2022
66 Victoria Street West –Glass Goose offices (Previously Velvet Burger) – Level 1
Email sent 5/12/2022 to business owner
/ access requirements
68 Victoria Street West –77 convenience store –Ground Floor Drop in to business on 1/12/2022
No specific opening hours, but generally regular office hours.
previous works as the door is generally left open
Customer is concerned about potential noise & vibration from the works after experiencing this from previous works. Access to offices is via Victoria Street.
No further feedback received from business owner
68 Victoria Street West –United Coffee Nation –Level 1
Email sent to business owner on 6/12/2022
Operates 24 hours /7 days a week
The convenience store has a door opening on to Victoria Street.
Doors are left open all year round.
No concerns about noise and vibrations.
Daily from 7am until late afternoon.
The coffee shop is accessed via Federal Street. The first-floor seating area extends to the
Concerns around the length of time for works to be completed – customer requested detailed information about completion date. Face to face Drop in
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
Dropped in to business on Friday 9/12/2022 provided pack to staff
67 Victoria Street West –Victoria Street News Agency
Attended CLG on 29/12/2022
Drop in with business owner on 6/12/2022
/ access requirements
Operates between:
Monday - Friday6.30am - 8pm Saturday - 9am - 8pm Sunday - 10am - 6pm
67 Victoria Street West –Mexican Café Attended CLG on 29/12/2022 Operates for dinner on:
Monday - Thursday5pm - 9.30pm Friday - Saturday4pm - 10.30pm Sunday - 5pm9.30pm
69 Victoria Street West – Hell Pizza Drop in on 1/12/2022 and spoke with business manager and staff
Operates from Monday - Wednesday - 11.30am - 10pm
Victoria Street façade of 66 Victoria Street.
The shop’s busiest times are early mornings and lunchtimes.
Customer is concerned about potential noise from the works after experiencing this from previous works as the door is generally left open
Customer is concerned about potential noise and vibration from the works after experiencing this from previous works as the door is generally left open
There is a balcony with seating facing Victoria Street.
Mainly takeaway/delivery business, however small outdoor dining area is available.
Doors and windows are generally left open.
Requests alternative loading zone available to service the business.
Email Phone Face to face Drop in
Concerns about dust on balcony/ outdoor dining area.
Normally open for lunch however temporarily closed due to staff shortages – this may change during the works period.
Email Drop in Phone
No further comments Face to face Drop in Email
Address / business / building name Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
71 Victoria Street West – The Fiddler Irish Bar Attended CLG on 29/12/2022
Thursday - 11.30am11pm Friday - Saturday11.30am - midnight Sunday - 11.30am10am
Operates from Monday - Wednesday - 3pm - Late Thursday-Saturday2pm - Late Sunday - 3pm - Late
No concerns about noise and vibrations
Customer is concerned about potential noise and vibration from the works after experiencing this from previous works as the door/windows on ground floor are generally left open
Outdoor dining is available on the footpath for customers.
Concerns about noise during late nights when there is live music available.
Noisy activities outside this property should be avoided after 3pm, where practicable.
Concerns about dust due to balcony seating available on level 1. Face to face Drop in
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
75 Victoria Street West – Previously Jolly Bird - Currently Closed –Empty Tenancy -
75 Victoria Street West – Previously MHD - Currently Closed –Empty Tenancy
75 Victoria Street West – Miss Torta/Mr Taco Drop in on 1/11/2022 with business owner
Email sent to building manager
Operates from Monday- Thursday10am-4pm Friday to Saturday from 10am-8pm Sunday from 12pm5pm
75 Victoria Street West – Apartment Building – Victoria Residences Email sent on 5/12/2022 to property manager Attended CLG on 29/11/2022 Operates 24 hours 7 days a week.
63 Albert Street –Natural Health Store Dropped in on 12/12/2022 and spoke with owner and manager Monday to Friday 10am – 6pm
Door is usually open as space is small; customers can dine in as well.
Lunch time rush normally has queues outside door.
No specific concerns about noise and vibration.
Concerned about rough sleepers drinking and smoking next to the business.
Customer is concerned about potential noise and vibration from the works after experiencing this from previous works.
Requests alternative loading zone available to service the business.
The high hoarding walls are blocking a lot of natural light
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
Opening hours / access requirements
Noise &
63 Albert Street –Office building Email to building manager 7/12/2022
Access required at all times
63 Albert Street –Good to go Supermarket Dropped in 5/12/2022 and spoke with owner Operates from: Monday to Friday: 7am to 9:30pm Saturday: 9am to 10pm Sunday: 9am to 9pm
69 Albert Street –Auckland District Court Email to building manager 7/12/2022 Monday to Friday 8am to 5pm
All levels are mechanically ventilated, and windows are not openable.
Other construction effect mitigation comments
Preferred method of communication into the shop and general shop visibility from the main road –the high/solid hoardings will be removed during PRR works.
No comments received. Email
No concerns about noise and vibration Would like up to date communication about the works especially when paving at the front of the shop.
Phone Face to face Drop in Email
The District Court was consulted as part of the C2 process, and a number of mitigation and management measures were identified and implemented.
Secondary glazing was installed to the Albert Street façade.
Courtrooms, jury rooms and judicial offices on Albert Street and Kingston Street facades
No further comment received. Email
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
requirements
were visited where secondary glazing is not currently installed.
Background noise sources are currently at a very low level.
The building is mechanically ventilated throughout.
There are a number of sensitive times of day for different room uses within the buildings.
Courtrooms are generally not sitting before 09:30, between 13:00 and 14:00, and after 17:00 hours. This is subject to change on a case by case basis.
The courtrooms have sensitive digital audio recording equipment that requires no interference from external noise sources.
Speech intelligibility is also important in jury rooms and judicial offices.
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
72 Albert Street –Bespoke Café Dropped in 5/12/2022 and spoke with staff/manager Operates from Monday to Friday from 6.30am to 3.30pm Saturday and Sunday from 6.30am to 11:30am
74 Albert Street –Barclay Suites (residential)
Email to building manager / property director 7/12/2022
Operates 24 hours / 7 days a week
Customer is concerned about potential noise & vibration effects from the works. especially in the outdoor seating area.
No other comments
74 Albert Street –Barclay Spa Email to building manager / property director 7/12/2022
Spa operates from Monday to Sunday from 10.30am to 8pm
38 Wyndham Street – Hollywood Bakery Dropped in 2/12/2022 and Monday - Friday 6am - 4:30pm Saturday - Sunday
Noise is a significant concern, especially due to sleeping guests at any time of the day.
No additional comments received.
Access and drop-off is critical to the operation of the property/business. Suitable alternative loading must be arranged prior to works in the northern section of the lower slip lane.
Customer requests as much notice possible for all works in the area.
Site tidiness and dust control is also a concern.
No additional comments received.
Customer is concerned about potential noise & vibration effects from the works.
Would like up to date communication on the works
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
spoke with owner 6am - 2pm especially in the outdoor seating area. especially when paving at the front of the shop.
38 Wyndham Street – VATL Tower (offices)
Email to building manager 7/12/2022
Building operates between 7am and 8pm
74 Albert Street –The Altruist Attended CLG on 29/11/2022 Dropped in 2/12/2022 and spoke with owner
76 Albert Street –City Garden Apartments
Email to building manager 7/12/2022
–Saturday 10am - 5pm
All levels are mechanically ventilated with single glazed windows that do not open. Noise is a concern during office hours.
Building has a large canopy, which has previously been hit by a truck. Protecting this canopy is a major concern. Email Phone
Residential – access required at all times.
4 Kingston Street –Jam e Jam Restaurant Dropped in 9/12/2022 and spoke with manager Monday – Saturday 11am – 3pm (lunch) 5pm-10pm (dinner) Sunday
No comments received. No comments received. Email
Customer is concerned about potential noise & vibration effects from the works. There is also an outdoor Shisha area at the front of the restaurant
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
11am - 3pm
4a Kingston Street –Inner Peace Shop
Attended CLG on 29/11/2022
Dropped in 5/12/2022 and spoke with owner
Monday – Friday 10am – 2pm Saturday Casual
There is a 2-hour gap between lunch and dinner time to accommodate for noisier works, if possible.
No concerns about noise and vibration Concern about dust effect as the shop leaves the doors open
4 Kingston St –Residential & offices Email to building manager 7/12/2022 Residential and offices – access required at all times.
6-12 Kingston Street –El Jay Building Email to building manager 7/12/2022 Unoccupied building – access only occasional.
Concern around noise and vibration effects. Rubbish collection and wayfinding signage for tenants is important.
Building is unoccupied so noise is not a concern, however vibration is a significant concern due to age of building.
A vibration monitor has been installed internally. No other comments received. Email
16 Kingston Streetoffice building Email to building manager 7/12/2022 Office building –access required at all times. No comments received. No comments received. Email
16 Kingston Street –Kingston St Café Dropped in 5/12/2022 and Monday – Friday 6am – 5pm
No concerns about noise and vibration No further comments
Phone Face to face
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
spoke with owner Drop in
of
22 Durham Street West – Lollipops Childcare
Dropped in 9/12/2022 and spoke with manager Monday – Friday 7am - 6pm
22 Durham Street
West – Previously Media Design School – Tower at 92 Albert Street
Durham Street
West – Wilson Public Carparks x2 –Finance Plaza and City Centre Carpark. Wilson Parking Elliott St carpark.
Email to building manager 7/12/2022
Email to Wilson Parking manager and building manager 7/12/2022
83 Albert Street –Little Albert Coffee Dropped in 2/12/2022 and spoke with owner
Noise is a concern for the baby sleep room and children nap time between 12:30 – 14:45 which faces onto Durham Street.
Younger kids have various nap times throughout the day.
Media School has relocated – building now largely unoccupied. The building is mechanically ventilated throughout.
24/7 access required to carparks.
No comment around noise & vibration.
Would like to be kept updated on access changes so this can be communicated to their customers.
Operates from Monday to Friday from 6:30am to 2:30pm
Customer is concerned about potential noise and vibration effects from the works.
No comments received. Email
Main concern is about access, traffic management, and signage. Access must be maintained, and good signage installed so customers know how to access the carparks, and can do so with ease.
Would like up to date communication on the works especially when paving at the front of the shop. Face to face Drop in
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
method of communication
83-85 Albert St – K3 and Zagga office buildings
Email to building manager 7/12/2022
Access primarily required during office hours.
87-89 Albert Street Ground floor –previously Da Vinci restaurant - Closed – Empty Tenancy
87-89 Albert Street First floor and above - Office building
Email to building manager 7/12/2022
The building is an office tower with various tenancies throughout. Opening times are typically 08:30 –17:30 but this can vary. Access required at all times, including
Concern about noise impacts, especially on client meetings. Concern about any vibration impact as the building is relatively old.
The shop is relatively small which means that during busy times, customers need to queue up outside the shop. Preference is for works to be completed when shop is closed, though the owner understands this may not always be possible.
No other comments received. Email
The façade is approximately 90% single glazing throughout. The windows are openable. The building is mechanically ventilated throughout.
The building is currently being refurbished with a significant programme of construction during 2023. Ensuring good access for construction crews and existing is noted as a concern. Email Phone
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
93 Albert Street –Roma Blooms Florist.
Ground floor of building 51 – 63 Victoria Street West
Attended CLG on 29/11/2022
Dropped in on 1/12/2022 to business owners
Email sent 5/12/2022 to property manager of overall building
98 Albert Street –Gypren Hannah Building (former Armishaw's Building)
98-102 Albert Street
– Surf n Snow Backpackers
Email to building manager 7/12/2022
vehicular access to driveway.
Operates from
Monday - 9am –5.30pm
Tuesday - 8am –5.30pm
Wednesday - 8am6pm
Thursday - 8am - 6pm
Friday - 8am - 6.30pm
Saturday - 10am1pm
Various tenancies including backpacker hostel and retail shops
Business owner is concerned about potential noise and vibration from the works after experiencing this from previous works as the door is generally left open for customers.
Vibration monitor is currently setup inside the business to monitor effects on Martha’s Corner Building, 51 – 63 Victoria Street.
Concern about noise and vibration impact on tenancies / businesses.
There are two entry/exit doors into the shop.
Visibility and wayfinding to the business is a key requirement.
Dropped in 2/12/2022 and spoke with staff, left pack for manager
Operates 24 hours/ 7 days a week
Reception opens Monday – Sunday 7am - 11pm
Business is concerned about noise and vibration impacts on hostel guests.
If possible, they prefer any sort of noisy or vibration causing
No other comments received. Email
Entrance on Albert St must be maintained at all times.
Safety and security around the worksite is a concern.
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
Emailed manager 7/12/2022
/ access requirements
works to start later in the day (at least after 11:00 am).
102b Albert Street –Nourishing Life –Ground Floor N/A Empty Tenancy - - -
98-102 Albert Street
– Auckland Print Shop N/A Empty Tenancy - - -
106 Albert St- NDG site Email to property manager and Wilson Parking manager 7/12/2022
Currently operates as a Wilson Carpark
99 Albert Street –Peppers Café Dropped in on 1/12/2022 and spoke with business owner Operates Monday to Fridays 06:30 – 15:00
method of communication
99 Albert StreetAA Centre and offices above Email sent 6/12/2022 to centre manager
Operates Monday to Friday from 8:30am to 5.00pm.
No comments received. Access to property/carpark is critical. Good wayfinding must be provided for Wilson Parking. Requests coordination with Link Alliance construction when they start developing the site. Email
Customer is concerned about potential noise effects from the works especially in the outdoor seating area.
Door is normally left open.
Customer is concerned about potential noise and vibration effects for customers and staff. A request to limit these works between 9:30am and 4pm to
No other comments received. Face to face Drop in
The business has two entrance doors (must be available 24/7) and has nearby loading zone requirements. Email
Address / business / building name
Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
/ access requirements
minimise the impact to the business.
mitigation comments
103 Albert Street –Manhattan Apartments
103b Albert Street –City Convenience Store
123 Albert Street –East Day Spa
Email sent on 7/12/2022 to building manager Operates 24/7 hours.
Driveway access to be maintained at all times.
Dropped in on 1/12/2022 and spoke with business owner
Email sent on 6/12/2022 to business owner and manager
Dropped in on 9/12/2022
Operates Monday to Friday from 7am to 6.30pm
Operates from Monday to Thursday 11am – 7pm and Friday to Sunday from 9:30am - 7pm
No comments received, but noted this building does not have mechanical ventilation and is residential.
Requested more signage for customers to be able to locate the AA Centre.
method of communication
Maintaining rubbish collection is a key concern. Phone In person
123 Albert Street –SkyCity properties Email sent on 7/12/2022 to property manager Access must be available at all times to SkyCity properties.
Customer is concerned about potential noise & vibration effects from the works as door is normally left open
Concerns around security and has requested CCTV outside his shop. Face to face Drop in
Concerns around noise and vibration impact on the business – it provides massage/spa services. No feedback received Email Drop in Phone
Concern about any noise & vibration impact on SkyCity businesses/tenants.
Customer requests good visibility/wayfinding to properties/businesses.
Address / business / building name Date / type of engagement
(e.g. email, drop-in, CLG, meeting)
120-130 Albert Street – Crowne Plaza/Atrium Carpark/Huawei Centre Email sent on 7/12/2022 to building manager Property operates 24/7
Concern about any noise & vibration impact on businesses/tenants across all properties, especially the hotel which may have guests sleeping any time of the day.
Access, wayfinding and visibility are other key concerns –including good flow in/out of Atrium carpark and access for large coaches to hotel.
The property also has a lower service lane to access loading docks – it has been agreed that this lane may close for required works. Generally these closures take place between 1pm-10pm but this is subject to change.
Albert Street
Council
7/12/2022
Address / business / building name Date / type of engagement (e.g. email, drop-in, CLG, meeting)
19 Wellesley St West – TEM (Vietnamese Restaurant) Dropped in 5/12/2022 and spoke with manager Monday – Friday 9:30am – 3:30pm
21 Wellesley Street West - City Convenience Plus Dropped in 5/12/2022 and spoke with owner Monday – Friday 6:30am – 10pm Saturday 9am - 10pm
21A Wellesley Street West –Chawlas Email sent on 7.12.2022 to business owner Daily for lunch and dinner – hours vary
21 Wellesley Street West – Vape Mode Dropped in 13.12.2022 and spoke with owners
23 Wellesley Street West – Chongqing Noodles Dropped in 5/12/2022 and spoke with owner Monday – Saturday 10am - 9pm Concern about any noise & vibration impact on the business. Request for alternative loading zone Phone Face to face Drop in
27 Wellesley St –Tony’s original steak & Seafood restaurant Dropped in 5/12/2022 and spoke with managers Monday – Friday 11:45 – 3pm 5pm – 11pm Saturday – Sunday 5pm - 11pm
Concern about any noise & vibration impact on the business.
Requests noisy works completed between 3-5pm if possible, to avoid busy times. Request for alternative loading zone Email Drop in Face to face
Address / business / building name
Date / type of engagement (e.g. email, drop-in, CLG, meeting)
31 Wellesley St –Attic Backpackers Dropped in 5/12/2022 and spoke with manager 24/7 access for guests Reception open Monday – Sunday 9am - 10pm
Customer is concerned around potential noise from the works after experiencing this from previous works.
Requests good/improved lighting especially for guests arriving at night. Also good wayfinding for tourists new to the area.
37 Wellesley Street West – Econo Lodge Spoke with manager 5/12/2022 Not operating as lodge however there is a caretaker living in the building. No feedback received No feedback received
44-52 Wellesley Street West –Western Union/NZ Post – Ground floor – access from Mayoral Drive Spoke with manager 5/12/2022
Open daily from 8am Concern about any noise & vibration impact on the business.
Requests good wayfinding to the business.
44-52 Wellesley Centre – office building Email sent on 7/12/2022 to building manager Access required at all times No feedback received No feedback received
11 Mayoral Drive –TBWA Email sent on 5/12/2022 to building manager and office manager
Business hours and some weekends
Concern about any noise & vibration impact on the business/building.
Vibration monitor is currently setup inside the basement to monitor vibration effects.
Delivery vehicle access is very important to the business –requests good wayfinding/traffic signage to be in place.
