Social Impact and Business Disruption Plan

City Rail Link In association with:

ENABLING WORKS – CONTRACT 2.1 & 2.2 SOCIAL IMPACT AND BUSINESS DISTRUPTION DELIVERY WORK PLAN Albert Street Canopy Removal and Utilities Relocation Document Ref: CRL-PAT-RME-000-RPT-0103 Revision: 4 24 November 2017

INTERNAL WORKING DOCUMENT COMMERCIAL IN CONFIDENCE

Document control record Document prepared by: Aurecon New Zealand Limited Level 4, 139 Carlton Gore Road Newmarket Auckland 1023 PO Box 9762 Newmarket Auckland 1149 New Zealand

T F E W

+64 9 520 6019 +64 9 524 7815 auckland@aurecongroup.com aurecongroup.com

A person using Aurecon documents or data accepts the risk of: a)

Using the documents or data in electronic form without requesting and checking them for accuracy against the original hard copy version.

b)

Using the documents or data for any purpose not agreed to in writing by Aurecon.

Document control Report title

SOCIAL IMPACT AND BUSINESS DISTRUPTION DELIVERY WORK PLAN Albert Street Canopy Removal and Utilities Relocation

Document ID

CRL-PAT-RME-000-RPT0103

Project number

239933

Client

City Rail Link Limited

Client contact

Fritha Witton

Rev

Date

Revision details/status

Prepared by

Author

Verifier

1

1 September 2017

Draft for CBLG circulation and comment

L. Strogen

L. Strogen

H. McLean

2

21 September 2017

Draft for Independent Peer Review

L. Strogen

L. Strogen

H. McLean

3

25 October 2017

Final for lodgement

L Strogen

L Strogen

H McLean

D McGahan

4

24 November 2017

Updated to respond to Council’s request for clarification

L Strogen

L Strogen

H McLean

D McGahan

Current revision

Approver

4

Approval Author signature

Approver signature

Name

Louise Strogen

Name

Damien McGahan

Title

Associate

Title

Technical Director

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Contents Glossary of Terminology

iii

1

Introduction

1

1.1

City Rail Link

1

1.2

Overview of Project Works

1

1.3

Objective of the Social Impact and Business Disruption Delivery Work Plan

2

1.4

CRL Condition Requirements

3

1.5

SIDB DWP Author

7

1.6

Roles and Responsibilities

7

2

3 4

5

6

7

Project Description

11

2.1

Description of Works

11

2.2

Summary of Construction Methodology

12

2.3

Construction Hours

14

2.4

Construction Workforce

14

CRL NoR Social Impact Assessment

15

3.1

15

Summary of Social Impact Assessment

Consultation and Engagement

17

4.1

Introduction

17

4.2

Establishing an Affected Area

18

4.3

The Project’s Affected Area and Community

18

4.4

Engagement with Affected Parties

19

Implementation Plan

37

5.1

Introduction

37

5.2

General

37

5.3

Noise and Vibration Disruption

37

5.4

Traffic, Access and Parking Disruption

38

5.5

Utility Disruption

39

5.6

Air Quality Impact

40

5.7

Amenity Impact

41

5.8

Community Safety

43

5.9

Business Visibility Disruption

43

5.10 Economic Opportunity/ Impact

45

On-going Implementation

46

6.1

Introduction

46

6.2

Monitoring

46

Complaints

48

7.1

Introduction

48

7.2

Helpdesk

48

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8

7.3

Complaints Process

48

7.4

Disputes resolution

50

Reporting

51

8.1

Annual Report

51

8.2

CBLG Reporting

51

Appendices Appendix A Affected Parties Plan and schedule Appendix B Record of CLG and Independent Peer Review feedback

Figures Figure 3-1 Location of utilities relocation trench on the western side of Albert Street between Wellesley Street and Victoria Street West 9 Figure 4-1 Feedback from local businesses in area of current CRL works

18

Figure 5-1 Examples of Hoarding and Skim Panel screening used on CRL

42

Figure 5-2 Examples of Hoarding, Skim Panels and Container imagery

42

Tables Table 1-1 CRL Designation Conditions 61.1 – 61.8 Social Table 1-2 Project Roles and Responsibilities Table 2-1 Indicative canopy removal sequence Table 2-2 Indicative utilities exposure and relocation sequence Table 4-1 Engagement Plan Table 4-2 Likely Affected Parties Table 4-3 Key Issues from Engagement Meetings Table 7-1 Helpdesk Enquiries Table 7-2 Complaints Management

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Glossary of Terminology The following terms have been used throughout the document and are listed below for reference.

Term

Meaning

AEE AQ DWP A2N AT CCP CEMP CBLG CPTED CNV DWP CRL CRLL CSA DWP ESC IPR NAL NoR SIA SIBD DWP SSCNVMP TAP DWP TMP

Assessment of Environmental Effects Air Quality Management Plan Aotea Station to North Auckland Line Auckland Transport Communication and Consultation Plan Construction Environmental Management Plan Community Business Liaison Group Crime Prevention through Environmental Design Construction Noise and Vibration Delivery Work Plan City Rail Link City Rail Link Limited Construction Support Area Delivery Work Plan Erosion and Sediment Control Independent Peer Review North Auckland Rail Line Notices of Requirement Social Impact Assessment Social Impact and Business Disruption Delivery Work Plan Site Specific Construction Noise and Vibration Management Plan Transport Access and Parking Delivery Work Plan Traffic Management Plan

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1

Introduction

1.1

City Rail Link

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) in the vicinity of Mt Eden Station.

The works relating to this Social Impact and Business Disruption Delivery Works Plan (DWP) constitute part of the enabling work for CRL. The works involve temporary building canopy removal or cut-back and underground utility relocation works along the western side of Albert Street between Wellesley Street to Victoria Street West.

This DWP has been prepared by Aurecon New Zealand Limited (Aurecon). It forms part of the Construction Environmental Management Plan (CEMP) for the Project as one of the environmental management tools to control and mitigate potential adverse social effects associated with the Project’s construction. The DWP outlines specific measures for the affected community (directly affected parties and parties by proximity). Cross reference to other Delivery Work Plans which outline mitigation measures for issues such as dust, noise, traffic, access and parking is provided.

This report follows the recommended structure and content of the draft outline Social Impact and Business Disruption Delivery Work Plan provided during the CRL Notice of Requirement hearing1.

1.2

Overview of Project Works

It is proposed to undertake early works in advance of the main construction of Aotea Station (Construction Contract C3). The early works will be undertaken under CRL Construction Contracts C2.1 and C2.2 and involves the removal or cut back of building canopies and the relocation of underground utilities along the western side of Albert Street from Wellesley Street to Victoria Street West. The canopies will be reinstated following completion of the Aotea Station construction, under Contract C3.

The works are required to be undertaken in advance of construction of Aotea Station. Given the dimensions of the station, the pile walls will clash with existing significant building canopies and utilities that support the functioning of the existing properties. These clashes need to be removed in order to construct Aotea Station.

As the early works lie within the CRL Project footprint, it is considered that they are authorised by the City Rail Link (CRL) 1714 (Designation 12) and the Aotea Station to North Auckland Line (A2N) resource consents3.

This DWP has been prepared to meet Conditions 61.1 to 61.8 of Designation 1714.

An Outline Plan will authorise the district use elements of these works. The A2N consents authorise the regional consenting elements of these works.

1 2

Attachment A to Amelia Joan Linzey’s Statement of Evidence.

CRL Designation 1714 is comprised of six individual NoR’s, referred to individually as Designations 1-6.

3 R/LUC/2016/1890, R/REG/2016/1892, R/REG/2016/1895, R/REG/2016/1896, REG/2016/1897, R/REG/2016/1898, R/REG/2016/1899, R/REG/2016/1900 and R/REG/2016/2038.

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1.3

Objective of the Social Impact and Business Disruption Delivery Work Plan

The objective of this DWP is to describe the measures which will be undertaken to avoid, remedy or mitigate the adverse effects of the Project arising from disruption to businesses, residents and community so far as reasonably practicable.

CRLL acknowledges the success of this enabling works Project will set a benchmark for the forthcoming CRL Aotea Station construction in the area. CRLL will endeavour to ensure that the surrounding community and wider general public are actively engaged with to ensure successful delivery.

This DWP identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects: 

Disruption to access.



Disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities.



Loss of amenity for residents and businesses as a result of construction activities.



Disturbance to affected parties (i.e. noise and vibration, traffic/access, dust).

As required under Designation Condition 61.6, the DWP will be implemented throughout the entire construction period and for up to 12 months following the completion of the Project if required. It will be the primary tool for the Project’s management of social impact and business disruption.

An Independent Peer Review (IPR) has been completed prior to submission to Auckland Council, in compliance with designation conditions 61.7.

With respect to the requirements of Designation Condition 61.8, an annual report will be prepared by City Rail Link Limited (CRLL) on the identification, monitoring, evaluation and management of the effects outlined in the DWP and supported by a summary of matters raised by the community and responses and actions undertaken.

A Project Communication and Consultation Plan (CCP) has been prepared for the Project (Appendix J) of the Project CEMP). This DWP should be read in conjunction with the CCP. The CCP is an integral part of the relationship process for the Project’s stakeholder groups, ensuring positive engagement and support is maintained throughout the works. This will be achieved by minimising disruption, ensuring the public and affected communities are well informed, involved in the process, feel safe, and that feedback, queries and complaints are responded to within the allocated timeframes.

This DWP has been prepared in consultation with the affected community (the directly affected parties and affected in proximity parties) consisting of business owners and operators as well as residents located on Albert Street from Wellesley Street to Victoria Street West. Provided at Appendix A is an Engagement Plan confirming the directly affected and affected in proximity parties.

A Community Business Liaison Group (CBLG) has been convened for the purposes of the Project including the review of draft DWPs and the CEMP. The input of the CBLG on this draft DWP has been obtained4. The DWP has also been informed by discussions with Heart of the City representatives and with the CRL Street Response Manager.

A record of consultation with the affected community is provided in Section 4 while the feedback of the CBLG and IPR is included in Appendix B.

4

DWP reported to the Project CLG on 12 September 2017.

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1.4

CRL Condition Requirements

Table 1-1 outlines the relevant CRL designation conditions and how these are addressed within the DWP.

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Table 1-1 CRL Designation Conditions 61.1 – 61.8 Social

Condition Reference

Condition

61.1

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

1.3

61.2

To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

1.5

Matter Addressed in another Project DWP

a)

How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

4.3, 5

b)

How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

4.3, 5

c)

How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and

N/a to Project area

d)

61.3

Section where addressed in this DWP

How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

5

a)

Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

4.3

b)

Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

4.3

c)

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

4.3

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Condition Reference

Condition

d)

To develop methods to address matters outlined in (b) and (c) above, including: i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

61.4

Section where addressed in this DWP

Matter Addressed in another Project DWP

5 4.3, 5

Transport, Access and Parking (TAP) DWP

ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

4.3, 5

TAP DWP

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

5.9

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

4.3, 5

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

4.3, 5

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/a in this case

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/a in this case

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/a in this case

The Social Impact and Business Disruption DWP shall include: a)

A summary of the findings and recommendations of the Social Impact Assessment report (2013);

3

b)

A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

4

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Condition Reference

Condition

Section where addressed in this DWP

c)

An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

5

d)

Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

5

e)

Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

5

f)

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

5

g)

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

h)

The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

Construction Noise and Vibration (CNV) DWP

N/a to Project area

7

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sub-lessee(s) request otherwise.

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

1.3

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

1.3

61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

6, 8

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Matter Addressed in another Project DWP

N/a to Project area

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1.5

SIDB DWP Author

This SIDB DWP has been prepared by Louise Strogen from Aurecon. She has over 20 years’ experience in environmental planning, social impact assessment and consultation. She is a member of the International Association of Public Participation (IAP2) and the New Zealand Association for Impact Assessment (NZIAI). Her SIA experience in New Zealand includes preparing the Social Impact Assessment for the Britomart Station Notice of Requirement (2015) and undertaking the assessment of social effects for a range of NZ Transport Agency project’s such as the Northern Corridor Improvements Project (2016/17) and the Southern Corridor Improvements Project (2014/15).

1.6

Roles and Responsibilities

The key personnel responsible for the delivery of this DWP are identified in Table 1-2. However, all site personnel including subcontractors are responsible for following the requirements of this DWP. Table 1-2 Project Roles and Responsibilities

Role

Name

Contact details (phone & email)

Responsibilities

Connectus Stakeholder and Communications Manager – Contractor

Alan HowardSmith

alan.howardsmith@hawkins.co.nz Mob: 021 361 158

o The main and readily accessible point of contact for persons affected by the Project in addition to the 24-hour complaints service. o Inform the community of project progress and likely commencement of construction works and programme. o Liaise fortnightly with the Project affected community. o Manage stakeholder enquiries and working with relevant persons in the team to resolve complaints. o Immediately report high risk issues to the CRL Project Manager and the CRL Communications Manager. o Report weekly to CRL Project Manager and the Communications Manager on all key community relations and stakeholder management issues. o Work with the CRL Communications Manager to manage and track stakeholder relations and risks o Assist the CRL Communications team as requested with: o stakeholders communications; o delivering communications activity; and o media enquiries. o Provide communications collateral and strategic advice to the Connectus Construction Manager on critical stakeholder engagement, communications and relationship building.

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Role

Name

Contact details (phone & email)

Responsibilities o Assist the Contractor’s Construction Manager in the briefing of site personnel with respect to - the mandatory site inductions regarding the standards and requirements for community relations; - the protocols to follow if they are approached by a member of the public or the media; and - behaviour protocols in and around the construction site boundaries.

Connectus Construction Manager – Contractor

TBC

TBC

o Construction delivery. o Adherence to the CEMP and delivery work plans (including this DWP) of site personnel. o Building trust in the team’s capabilities by personally leading the process and providing expertise in specialist areas. Alerting the Stakeholder and Communications Manager to stakeholder groups, individuals or issues that need attention. o Providing technical information and project progress/milestone information to CRLL for briefings and CLG meetings. o Leading the response to issues management and crisis management. o Ensuring that subcontractors adhere to the Project communication protocols and procedures.

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Role

Name

Contact details (phone & email)

Responsibilities

Connectus Project Environmental and Sustainability Manager – Contractor

John Surphlis

John.Surphis@mcdgroup.co m Mob: 021 723 589

o Key contact for compliance monitoring. o Inspections, auditing and checking of environmental management practices and procedures. o On-site compliance with consent conditions, delivery work plans, other requirements and tracking compliance information. o Attendance at compliance meetings with Auckland Council Compliance and Monitoring Officers. o Report to CRLL changes to construction techniques or natural environmental changes which require alterations to delivery work plans, existing consents or new resource consents. o Prepare, review and update of CEMP and relevant sub plans. o Facilitate and oversee environmental monitoring. o Update and maintain the environmental portion of the Project Risk Register. o Training of all staff including subcontractors.

CRLL Project Manager

Dave Brierley

Dave.Brierley@cityraillink.go vt.nz Mob: 027 553 9359

o Performance oversight of Construction. o Coordinate different CRLL (client) work streams to provide quality and timely client inputs and decisions. o Liaise fortnightly with the Project affected community regarding project progress and scheduled works in conjunction with the Construction Manager.

CRLL Construction Manager

Lucas Nikkel

CRLL Construction Safety Manager

Mark Durham

lucas.n@stellarprojects.co.nz Mob: 021 824 576

o Managing the performance of the Contractor. o Responsible for Contractor’s adherence to delivery works plans. o Health and Safety regime for the CRL enabling works. o Being informed of all incidents, according to severity and time scales as outlined in the Health and Safety Plan for Connectus o Reporting to the AT Rail Systems and Safety Assurance Manager.

CRLL Consents Manager

Richard Jenkins

richard.jenkins@cityraillink.g ovt.nz Mob: 021 870 124

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o Main point of contact for implementation of, and compliance with CRL designation and resource consent conditions.

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Role

Name

Contact details (phone & email)

Responsibilities

CRLL Communications Manager

Carol Greensmith

carol.greensmith@cityraillink. govt.nz DDI: 09 4474194 Mob: 021 569211

o Manager of CRL Communications for CRL and responsible for communicating key aspects of Project to stakeholders, affected parties and general public. o Provide communications collateral and strategic advice to the CRL Project Director on critical stakeholder engagement, communications and relationship building. o Manages CRL Communications Strategy and is point of contact for CRL. o Manages CBLGs for Project. o Manages CRLL’s online presence, specifically the CRLL website.

CRLL Street Response Manager

Catherine Edmeades

catherine.edmeades@cityraill ink.govt.nz Mob: 021 235 0809

o Manages CRL street response measures including street cleaning, graffiti removal. o Co-ordinates Albert Street Business Promotion events. o Co-ordinates CRL Business Support Programme (Business Pac). o Proactively identifying opportunities to mitigate impact on businesses.

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2

Project Description

2.1

Description of Works

The proposed works (the Project) are early/enabling works in advance of the main construction of Aotea Station. They consist of two elements on the western side of Albert Street from Wellesley Street to Victoria Street West, being: 

Removal or cut back of building canopies.



Relocation of underground utilities.

Figure 3 -1 below shows the location of the canopy works and utilities trenching.

Figure 1-1 Location of utilities relocation trench on the western side of Albert Street between Wellesley Street and Victoria Street West

The construction work will require the closure of two lanes of traffic on the west side of Albert Street, from Wellesley Street to Victoria Street, for the duration of the works. Re-routing of buses and relocation of the bus stops away from this section of Albert Street is scheduled to take effect from 8th January 2018 and will be reinstated after the main works. Footpath diversions will also be required to enable the works and for the health and safety of the community.

2.1.1

Canopy Removal or Cut back

The underground Aotea Station will occupy the full width of Albert Street, with only 2.5m in places between the piled station wall and the existing buildings. Consequently, the construction of the piled wall will require the temporary removal of the existing canopies from the AA (99 Albert Street), SkyCity (109-125 Albert Street) buildings, as well as the cutback of the existing canopy to the Manhattan Apartment (103-107 Albert Street) and the Auckland Council (135 Albert Street) buildings. The building canopies will be reinstated upon completion of the CRL main works under Contract C3.

2.1.2

Utilities Exposure and Relocation

A network of buried utility services (pipes, ducts and cables) is located under Albert Street. This network will need to be permanently diverted to enable construction of Aotea Station. These utility services will be relocated into a shared services trench approximately 4.0m in depth by 1.5m in width, located in the space between the new station wall and the existing buildings.

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2.2

Summary of Construction Methodology

The Project is programmed for 15 months, commencing in January 2018. Canopy dismantling is proposed in four stages over a 20-week period. The utilities works will be undertaken once the canopies have been removed and span a 40-week period.

The construction methodology focusses on minimising disruption to vehicle and pedestrian access, minimising disruption and outages to services and providing advanced notice of works through public information and consultation with directly affected and in proximity parties.

2.2.1

Canopy Removal or Cut Back

Above ground construction works will commence with the removal of the canopy at the AA building, then the cut back of the canopy at the Manhattan Apartments building, removal of the canopy and the glazed spa entrance at SkyCity and cut-back of the canopy at the Auckland Council building.

The canopy removal works, specifically the extent of dismantling / removal, will be different for each building reflecting the age and construction of the building/canopy. There are, however, common methodologies that will apply to each stage, and similar tools and techniques will be used throughout.

The indicative sequence for the canopy removal phase is summarised in Table 2-1 as follows: Table 2-1 Indicative canopy removal sequence

Activity

Equipment & Materials

Duration

Set up and prepare site, install temporary traffic management (TTM), and erosion and sediment control (ESC) provisions

Trucks, signage, cones, mobile crane, excavator, containers, barriers, hoardings.

2 weeks

Scaffold, gas welder / cutting torch, cherry picker, mobile crane, trucks.

8 weeks, for each building

Install weatherproof flashing to building façade and make good.

Scaffold, trucks, cherry picker, mobile crane, hand tools.

2 weeks, for each building

Total

Approximately

20 weeks

Install pedestrian pathways: o

For AA and Manhattan buildings – via existing undercroft

o

For SkyCity and Auckland Council buildings – Container walkways

Provide pedestrian access to affected building entrances.

Provide vehicle access to Manhattan and SkyCity car parks.

Terminate all power supplies to and relocate any and all plant, equipment and signage currently located on those parts of the canopy to be removed.

Erect scaffold, dismantle and remove building canopy. o

Remove glazing/panel/roof sections

o

Remove roof/secondary supports between main support beams

o

Remove primary support beams.

2.2.2

Utilities Exposure and Relocation

Once canopies have been removed or sufficiently cut-back, below ground works will commence with excavation of the shared utility services trench.

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The trench will be excavated in two stages; the first stage to 1.5m depth, around existing cable services; the second stage to approximately 4m depth, for installation of new stormwater and wastewater mains.

The trench will also be backfilled in two discrete stages; the first stage to backfill over the new pipes to approximately 1.5m below ground level; the second stage to backfill around the new ducts and cables to the surface.

After the first stage of backfilling, the new stormwater and wastewater mains will be tested, then individual property connections (branches) installed, allowing installation of the water supply main. The water main will be tested and then connected to the individual properties.

Cable ducts for power and telecommunications cables are then laid in the trench, and the trench is then backfilled to the surface. Cable joint pits are then excavated, cables pulled through the ducts, and cable cutovers and connected to individual properties. This section of the work includes power and communications outages, which will be planned and coordinated with building occupants, to minimise disruption.

Abandoned or redundant services will then be removed from the station wall piling line.

Following re-connection and testing of all relocated services, the footpath will be reinstated, all temporary hoardings and traffic management removed, and the site left clean and tidy in its normal condition (minus the building canopies).

The equipment listed in Table 2-2 below will be supplemented by hand tools, ladders and hand-held power tools.

Table 2-2 Indicative utilities exposure and relocation sequence

Activity

Equipment & Materials

Approx.

Duration

Mark out proposed footprint of trench section (up to 50m length).

Identify and locate existing services on surface. Place temporary noise mats on fencing

Trucks, Hand held service locator.

2 weeks

Saw cut and remove existing pavement (pavement is primarily asphalt surfacing, with isolated granite tile inserts).

Concrete saw, handheld concrete breaker – only where necessary, excavator, trucks.

2 - 3 weeks, for the overall length of the trench; 2 – 3 days in front of each building

HydroVac and normal excavator, trucks.

6 weeks

Excavate trench to maximum 4m depth, using mini excavator, carefully working around struts and services. Provide temporary strutting & shoring to trench sides, with timbers or trench shield, as appropriate.

Generally using mini excavator. Truck mounted crane, excavator, trench shields, HydroVac.

3 weeks

Lay pipe bedding and install new wastewater and stormwater pipes, connect to downstream discharge points.

Excavator, plate compactor, truck mounted or mobile crane.

4 - 6 weeks

This would be done in brief periods progressively along the trench and isolated with noise mats.

Expose and support existing services to 1.5m depth– maintain all vehicle and pedestrian access with temporary crossings.

This would be done in brief periods progressively along the trench.

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Activity

Equipment & Materials

Approx.

Duration

Backfill approximately half trench depth.

Trucks, excavator, plate compactor (no vibrating rollers).

4 - 6 weeks

Draw cables through new ducts (where required) and cut-over live mains. Place and compact remaining sections of trench backfill

Truck mounted crane, excavator.

10 weeks

Total

Approximately

40 weeks

Lay new power and communication ducts, place and compact trench backfill where possible.

Excavation for draw pits and joint bays and connection points to be left open.

2.3

Construction Hours

Normal construction hours are Monday to Saturday, 0700 – 1900 hours.

2.4

Construction Workforce

The total Project workforce will vary through the work stages, but may peak at approximately 40 to 60 staff. Additional subcontractor workforce such as traffic management and utilities staff will attend the site intermittently.

Only critical construction related workforce parking will be provided at the site, and workers will need to either park within public parking buildings or travel via other modes. Project vehicle access will be restricted to plant and material delivery, spoil removal and service vehicles.

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3

CRL NoR Social Impact Assessment

3.1

Summary of Social Impact Assessment

An assessment of social effects5 was prepared as one of the suite of technical reports to inform the assessment of environmental effects (AEE) to support the Notices of Requirement (NoR) for the CRL designations. The purpose of this NoR Social Impact Assessment (SIA) was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise as a result of the CRL Project.

The NoR SIA was informed by a literature review, a policy context review, and feedback from the community and stakeholder consultation process undertaken by Auckland Transport (AT) including that carried out previously by KiwiRail and the Auckland Regional Transport Authority.

A review of other technical assessments prepared to support the CRL AEE (e.g. noise and vibration, air quality, traffic and transport) relevant to potential social impacts was also undertaken.

The NoR SIA identified four potential areas of adverse social effect arising from the construction of the CRL:   



That the loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion.

That severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion.

That the physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by construction activity).

That there are impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

The NoR SIA, through social profiles and site visits, identified the social environment within which the CRL would be constructed and the operated. It had particular regard to the existing transport network and also the demographic cross-section of inner-city Auckland.

The NoR SIA characterised the land uses adjoining and within the CRL designation footprint as follows: commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation.

The Project works area is located within CRL Designation 1714, (designation 1) area of the CRL designation and the SIA noted that the most commonly occurring land use was retail, with commercial accommodation and ‘Other’ (such as car parks, and open space areas) also identified within this area.

This variety of uses is not unsurprising considering the location of the CRL designation footprint. With respect to the Project works area, it is important to note the level of tourist accommodation present (Crowne Plaza, SkyCity Grand Hotel, Econolodge and Surf’n’Snow Backpackers).

5

Crack, C. and Linzey, A (2013). City Rail Link Notice of Requirement: Social Impact Assessment. Prepared for Auckland Transport as part of the CRL Notice of Requirement.

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The NoR SIA did not identify any key land uses or community facilities within or adjoining the CRL designation within the Project works subject to this DWP. For the CRL Project as a whole, those nearest to the Project works area consist of 

Proudmouth Dentistry6 (85 Albert Street).



280 Medical Limited (280 Queen Street).



Media Design School (92 Albert Street).



St Matthews in the City (187 Federal Street).

With respect to social benefits, the NoR SIA considered that once operational, the CRL Project would facilitate a modal choice change from private car to public transport use with a decrease in road congestion as well as providing the opportunity to stimulate economic development and the regeneration of the city centre area which would enhance community well-being.

The NoR SIA concluded that the majority of actual or potential adverse effects associated with the CRL Project would occur during the period up to7 and during surface construction works being undertaken. Effects associated with construction were: 

Potential impacts on people’s well-being particularly during construction as a result of physical environment effects, such as noise and vibration.



Potential disruption to people’s way of life and community cohesion by works affecting access and the presence of physical barriers.



Potential visual impact leading to perception of severance and inaccessibility and reduced safety.



Health effects as a result of construction dust.

The NoR SIA considered that the most effective method for mitigating the adverse effects of the Project is regular and ongoing communication and liaison with those affected parties to provide certainty (where able).

6 7

Now trading as Lumino the Dentist, Proudmouth, Auckland This includes enabling or early works, such as that proposed under this programme of works

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4

Consultation and Engagement

4.1

Introduction

This DWP has been prepared through engagement and consultation with the community (business and residential) located within and immediately adjacent or close to the Project area in order to understand how the works may potentially disrupt residents and individual businesses/services (staff and customers) as well as any specific access requirements.

The consultation process was progressed as summarised in Table 4-1.

Table 4-1 Engagement Plan

Task

Activity

1. Confirm properties that will potentially be affected by construction works

o A review of aerial photographs and street view against the proposed works area. o A site visit to the proposed works area to confirm properties (residents and businesses) directly affected and affected by proximity. o Review public submissions on the NoR to see who made comment from the Project area. o Compile a list of directly affected and affected by proximity properties and map them. o Confirm property ownership via LINZ Quick Map service.

2. Liaise with the CRL Communications Manager

o Clarification of existing relationships with property owners and occupiers. o Review of previous communications and agreements.

3. Engagement Programme

o Compile contact database based on information gathered from Tasks 1 and 2. o Feedback questionnaire developed. o Email sent to database requesting meeting. o Attendance at meetings. o Feedback documented.

4. Review of other DWPs

o Review draft DWPs prepared and any notes from meetings with parties: o Noise and Vibration. o Transport, Access and Parking.

5. Consultation on draft DWP

o Community and Business Liaison Group. o All parties on Project database.

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All engagement meetings were attended by the author of this DWP, the CRL Project Manager for the works (Dave Brierley) and Fritha Witton, the CRL Planning Lead or another representative from the CRL planning team.

4.2

Establishing an Affected Area

The approach taken by this DWP was to profile and scope the works area with a property search and site visit, a review of technical assessments that had been prepared for the CRL NoR; relevant consultation and feedback received to date (including public submissions on the NoR) from properties within the Project area, and the output of other DWP workstreams.

Considering the social context and key potential social effects associated with the Project (supported through the assessments undertaken as part of the other DWPs and Management Plans, in particular the TAP DWP and CNV DWP), the scope of this DWP has been refined to those properties immediately affected by and ‘in proximity’ of the works. The output from this work, was an Engagement Map provided at Appendix A, which identified: 

Directly affected parties.



Affected parties by proximity.



Neighbouring uses and activities.

This has been used as the basis for the necessary engagement associated with the preparation of this DWP. These collectively are termed the Project Community in this DWP. While not a directly affected party or affected party by proximity, consultation with Heart of the City representatives has taken place to gauge impact and the need for mitigation for the wider central city community who use Albert Street and have access to other parts of the city.

4.3

The Project’s Affected Area and Community

Table 4-2 identifies owners and occupiers likely to be affected by the Project construction works.

Table 4-2 Likely Affected Parties

Address

Property Use

Property Owner/ Manager Occupier

99 – 101 Albert Street AA Building

Retail ground floor Commercial Office remaining floors

Automobile Association & 99 Albert Street Limited

103 – 107 Albert Street Manhattan Building

Retail ground floor Residential

Body Corporate & Manhattan Apartments Owners (Various) LJ Hooker, City Convenience Store

109 - 125 Albert Street SkyCity

Commercial

Sky City Auckland Limited East Day Spa

127 – 135 Albert Street Auckland Council

Commercial Office

Auckland Council Australian Migration Bureau

Commercial Ground floor Commercial Hotel upper floor

Grant Murray McRae and Cadmont Holdings Limited

98 – 102 Albert Street Armishaws Building

AA, Department of Internal Affairs, Peppers Cafe

Surf n’ Snow Backpackers; Thirsty Liquor; City Photo; Unichem – Victoria Pharmacy

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Address

Property Use

Property Owner/ Manager Occupier

112 Albert Street

Other Carpark

NDG Asia Pacific (NZ) Limited Wilson Parking; Sky screamers (NDG

bungy) 120 – 130 Albert Street Crowne Plaza

Commercial Office, Hotel

Colwall Property Investment Limited

37 Albert Street Econo Lodge

Commercial Hotel

City Central Hotel Limited

51 – 61 Victoria Street West

Commercial

City Construction Ltd

44 Victoria Street West

Commercial

Crowne Plaza Hotel, BDO, Atrium Carpark, Sierra Café, Huawei, Flysolomons, SAS, Malaysia, Randstad, Parker Bridge, Mega, Garuda Indonesia, CNZ Group, Philippine Airlines

Mai Thai Restaurant; Roma Blooms Florist; Digital and Film Services Ching- Hsiang Liu and Fu-Mei Liu Subway, Fuga Bar and Restaurant

To ensure a collaborative approach to the development of this DWP, a draft was presented to the Project CBLG which consists of affected parties. Any comments/feedback received from the CBLG are documented in Appendix B. Matters have either been incorporated into the DWP or a written justification provided as to why the CBLG comments were not included. Ongoing updates and information relating to the Project will be provided via at least three-monthly CBLG meetings that are scheduled throughout the duration of the Project. A CBLG will take place, at least 4 weeks prior to Project works commencing, to confirm the start date and site establishment.

4.4

Engagement with Affected Parties

The purpose of the engagement programme was twofold.

First, was to establish relations between the Project community and the CRL Project Manager on which to build throughout the works, as the CRL Project Manager will be the figure of continuity from this pre-implementation stage through the construction phase to works completion.

Secondly, it was to obtain feedback from affected parties on the matters identified in CRL designation condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements.

To ensure a level of consistency from the engagement interviews, a series of questions were asked: 

What are your business hours of operation?



How many customers need daily access to your business?



How many staff need daily access to your business?



Which entrance do they use?



How many other businesses need daily access to your building entrances?



How many private vehicles do you estimate need daily access to your parking entrances?

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

How many service vehicles need daily access to your freight parking areas?



Where are your freight parking areas?



How many bicycles need daily access to your building/business?



Who might regularly need building access afterhours – e.g. security firms and cleaners?



Are you planning a major fit out or alterations to your buildings during the programme of works?



Where are your fire exits and assembly areas?

The intent of the questionnaire approach was to gather information on how properties or parts thereof are currently used and any specific issues that may arise as a consequence of the Project. These conversations provided a means by which to confirm whether the potential social impacts identified in the NoR SIA are still valid in the current social environment, and for the current Project.

Engagement meetings were not limited to the questionnaire list with these generating discussion on a range of matters including site specific issues and feedback on the effects from the C2 contract works currently being undertaken. The key issues raised by the affected parties in response to the questions are detailed in Table 4-3.

In addition, reference has been made to feedback received from businesses in the area of the current CRL project works (Victoria Street West Stormwater Upgrade) received through the Heart of the City Construction Survey 2017. Some key extracts are presented in Figure 4 -1.

Figure 4 -1 Feedback from local businesses in area of current CRL works

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Table 4-3 Key Issues from Engagement Meetings

Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

Mai Thai Restaurant

Interview with business owners and advertising adviser.

o Concerned about business viability. People are avoiding Albert Street due to the construction works, especially in the evenings. It is not a safe environment.

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Hoardings and works areas not well maintained.

People are avoiding Albert Street due to the construction works. o The current CRL works have had a significant negative impact on both the Mai Thai Restaurant and their other outlet (Grasshopper Restaurant) at the Stamford Plaza. Patronage has dropped significantly. o Concerned about visibility of business when hoardings are installed.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9. o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9. o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

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o The current works on Victoria Street West have removed the on street loading area outside the Restaurant. This is impacting on deliveries, as there is no alternative space in the vicinity.

o The Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.) Loading area is to be reinstated.

o They have found the level of engagement and notice of works associated with current CRL works on Albert Street (Grasshopper Restaurant at the Stamford Plaza.) to be poor. More engagement is required.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

o Concerns regarding removal of on street carparks in the vicinity of the Mai Thai Restaurant (specifically on Kingston Street at District Court)

o Noted on street parking cannot be guaranteed for business or public use.

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Property/Organisation

Roma Bloom Florist

Affected Party

Interview with business owner

Key Points Raised

Mitigation to address concerns

o Will the bus stop near Mai Thai, on Victoria Street West, be reinstated.

o This is an Auckland Transport decision. CRLL cannot confirm this. However, the Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.)

o Concerned about visibility of business when hoardings are installed.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9. o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

o Potential impact from noise and dust.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP. o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

Department of Internal Affairs

Interview with Corporate Services Coordinator.

o Servicing access generally to the rear of the building, rather than from Albert Street.

o Noted. This will not be directly affected by the Project.

o Pedestrian access to the building needs to be maintained for staff and customers. Potential impact to public services (visa, passport, certificates and civic ceremonies).

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP. o Additionally, wayfinding measures will be utilised to guide members of the public to the premises.

Refer to Section 5.9.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Potential disruption to ceremony room from noise disruption.

o Provision of Site Specific Noise Management.

Refer to Section 5.3 and the CNV DWP. o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 faรงade. The consultation process is set out in Section 8.3 of the CNV DWP.

99 Albert Street

Interview with building owner

o Pedestrian access to the building needs to be maintained for tenants.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP. o Additionally, wayfinding measures will be utilised to guide members of the public to the premises.

Refer to Section 5.9.

o Potential impact from noise and dust.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP. o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 faรงade. The consultation process is set out in Section 8.3 of the CNV DWP. o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Quality of street environment needs to be maintained otherwise, tenants will not wish to remain in building.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9. o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

AA shop and Offices

Interview with business owner/ tenancy representative

o Availability of Information regarding the project and project engagement. Needs to be kept informed about Project programme to manage routine building maintenance, keep tenants informed, etc.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5 of this DWP and the Project Communication and Consultation Plan.

o Servicing / freight is to rear of building via Federal Street. Current disruption being experienced with the restrictions in place on Victoria Street West.

o The Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.)

o Pedestrian access to the AA shop needs to be maintained for staff and customers. This is the only place in downtown Auckland to get drivers licence and also a driving test centre.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP.

o Pedestrian access to the AA office levels needs to be maintained for staff and customers.

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises.

Refer to Section 5.9.

o Potential impact from noise. Driving theory tests are conducted at the shop.

o Provision of Site Specific Noise Management.

Refer to Section 5.3 and the CNV DWP. o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 faรงade. The consultation process is set out in Section 8.3 of the CNV DWP.

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Property/Organisation

Peppers CafĂŠ

Affected Party

Interview with business owner

Key Points Raised

Mitigation to address concerns

o Availability of Information regarding the project and project engagement. Needs to keep staff informed.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5 of this DWP and the Project Communication and Consultation Plan.

o Servicing access via Manhattan Apartments car park and service entrance.

o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

o Concerned about visibility of business when hoardings are installed.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9. o Additionally, wayfinding measures will be utilised to guide members of the public to the premises.

Refer to Section 5.9. o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Concerned about business viability when

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Buses are relocated as significant proportion of trade is linked to commuters. o Footpath reduced and hoardings in place.

People potentially will not use the western side of Albert Street. o Loss of outdoor seating area.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9. o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8. o CLR Project Manager working with business owner to retain an area for outdoor seating (recessed space between building columns). o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

o Potential impact from noise and dust. Closing door to cafĂŠ or installing screens would deter customers.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6. o Engagement with business owner regarding timing of noise activities outside premises to reduction potential impact. Sections 5.2 and 5.3.

Manhattan Apartments

Interview with Building Manager Presentation to Body Corporate

o Potential for noise disturbance. Many of the building’s residents are shift workers and sleep during day.

o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP. o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 75 dB LAeq at the level 1 apartments. The consultation process is set out in Section 8.3 of the CNV DWP.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Potential for dust nuisance

o Air Quality will be monitored and mitigated. Refer to Section 5.6. o Daily monitoring of dust will be undertaken.

Further, the Air Quality technical specialist has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

LJ Hookers

Interview with business owners

o Concern expressed about the potential for utility services to be disrupted and the impact this will have on residents.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

o The private area in front of the City Convenience Store provides a single car park which is used by building manager.

o This space cannot be maintained. CRL Project Manager seeking alternative nearby Manager seeking alternative nearby parking for duration of Project works. Refer Section 5.4.

o Servicing access via Manhattan Apartments car park and service entrance. Maintenance workers doing jobs for residents used this area for parking.

o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

o Pedestrian access to the building needs to be maintained for staff and customers. Evening and weekend access required. Dedicated car park important for customers.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP. o Additionally, wayfinding measures will be utilised to guide members of the public to the premises.

Refer to Section 5.9.

o Servicing access via Manhattan Apartments car park and service entrance.

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o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

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Property/Organisation

Sky City

Affected Party

Interview with business owner representatives

Key Points Raised

Mitigation to address concerns

o The private area in front of the LJ Hooker premises provides staff parking (3 x cars, 3 x motorbikes). This is also used by customers especially Rental/AirBnB key collection/drop off.

o These spaces cannot be maintained. CRL Project Manager seeking alternative nearby parking for duration of Project works. Refer Section 5.4.

o Quality of street environment needs to be maintained, important for clientele and business reputation.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8. Note the CRL Design Team is working with SkyCity to develop appropriate imagery for this premises.

o Sequencing of project works to ensure clear area in front of SkyCity is maintained for a long as possible.

o Potential for noise disturbance, important that noise is managed and sensitive timings for guests avoided. Business reputation.

o Regular engagement with SkyCity concerning the Project programme is being undertaken and will continue. Refer to Section 5.2, 5.3 and 5.5. o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP. o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 75 dB LAeq at the level 1 apartments. The consultation process is set out in Section 8.3 of the CNV DWP.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Potential for dust on windows and frequency of cleaning.

o AQ DWP considers the mitigation referred to sections 3 and 4 of the AQ DWP will effectively mitigate dust from the Project works. o Visual inspections of dust will be undertaken daily as outlined in Section 4 of the AQ DWP. In the event dust is identified on buildings adjoining the Project works CRLL will discuss with building owners to identify an acceptable solution. o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench, the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

East Day Spa

Interview with business owner

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o SkyCity requested guidance on compensation matters related to the Project construction works.

o Section 63 of the Public Works Act 1981 provides for compensation for substantial injurious affection to your land caused by the construction of the public work. Refer to Section 5.10.

o Will there be any CCTV available in the Project area.

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs.

o Concerned that with loss of vestibule that will no longer have access to Albert Street. This is the primary access to the Spa and critical to business performance.

o CRL Project Manager investigating options to maintain Albert Street entrance point.

Consultation ongoing. o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Concerned about business viability. People will not use the Spa if the environment is poor (look and feel, noise and dust). East Day Spa noted previous Best Hotel Spa in New Zealand and Oceania for 2016 and 2017 and is concerned about the level of experience customers would receive coming in following this award in the middle of the CRL construction. The Spa considers the likelihood of a nomination during the CRL works is slim which would take EDS and SKYCITY off the global award winning platform.

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9. o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8. o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP. o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 80 dB LAeq at the faรงade during the day. The consultation process is set out in Section 8.3 of the CNV DWP. o Air Quality will be actively monitored and mitigated. Refer to Section 5.6. Further, the Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench, the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

o Concerned about visibility of business when hoardings are installed.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9. o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9. o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Concerned about the removal of the building frontage which acts as a bill board for East Day Spa and seasonal promotions.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9.

o Concerned about reduction in foot traffic past the spa as a result of the location of the work site (estimated 20-30% customers from SkyCity Hotel). Also concerned about reduction in vehicle traffic along Albert Street. (Note, East Day Spa confirmed 70% of customers come from Albert Street).

o Preconstruction survey of pedestrians has been completed for Albert Street, including the Project site, to establish a baseline of foot traffic in this area. This baseline will enable comparisons to be undertaken as construction progresses.

o Turnover expected to drop by 50% (noted peak period between mid-December to April). Note, East Day Spa confirmed the nature of the spa is such that a quiet and tranquil environment is required and CRL construction will disrupt this current environment. East Day Spa questioned whether relocation of the Spa is an option.

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs. o Provision of Site Specific Construction Noise Management Plan that identifies measures to mitigate construction noise effects as far as practicable on East Day Spa. Refer to Section 5.3 and the CNV DWP. o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 80 dB LAeq at the faรงade during the day. The consultation process is set out in Section 8.3 of the CNV DWP.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Concern that vouchers that had been sold were redeemable up to 12 months in duration and were sold not knowing that the CRL works would commence

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs. o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9. o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8. o Provision of Site Specific Construction Noise Management Plan (SSCNMP). Refer to Section 5.3 and the CNV DWP. o The SSCNMP for this building requires that, in addition to regular communication, specific consultation shall be undertaken prior to construction works that are predicted to exceed 85 dB LAeq at the level 3 faรงade during the day.

The consultation process is set out in Section 8.3 of the CNV DWP. o Air Quality will be monitored and mitigated. Refer to Section 5.6.

Auckland Council

Interview with Corporate Property representatives, Building Facility Manager, Democratic Services Representative

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o Pedestrian access to the building needs to be maintained for staff and customers. In particular, the mobility access point.

o Pedestrian access from the proposed container thoroughfare building will be provided at all times.

Refer Section 5.4 and the TAP DWP.

o Potential for noise disturbance, especially within foyer for reception staff where acoustics are amplified.

o Provision of Site Specific Noise Management that identifies measures to mitigate construction noise effects as far as practicable on Auckland Council.

Refer to Section 5.3 and the CNV DWP.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Potential for staff annoyance. Therefore, need for regular engagement and provision of information.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5. o CRL Communications Manager to work with AC Communications Team to develop staff messaging.

Econo Lodge – City Central

Interview with business owner and hotel managers

o Potential for noise disturbance

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6. o Engagement with business owner regarding timing of noise activities outside premises to reduction potential impact. Sections 5.2 and 5.3.

Surf and Snow

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o Would like to be kept up to date as the Project progresses.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

Heart of the City

Interview with Heart of the City representatives

o Critical to the success of the Project is that planned mitigation measures, where appropriate, are put in place before or at the beginning of works in this area. Stakeholders/businesses don’t care whether this is separable portion 1 or the main works – they see construction and impact in their area for a number of years, so somehow this DWP (and other DWPs) need to recognise that whilst discreet in terms of contracts, it is all part of a bigger project and the impacts are far reaching.

o Mitigation measures are contained in sections 5.2 to 5.9 and the DWPs which form appendices to the Construction Environmental Management Plan. Where possible these measures will be in place prior to works commencing (e.g. installation of noise barriers and visual screening on the hoardings). Other measures such as management of dust (to be treated at the source i.e. the project work face) and communications procedures will be ongoing actions throughout the period of construction. o This DWP addresses the social and business disruption effects associated with the Albert Street utilities diversion and canopy relocation works only. While this project is enabling works for the larger CRL, construction effects associated with the main contract works will be addressed by DWPs specific to those works and in the context of a much larger construction project. This advice has been provided at the various pre-construction consultation meetings that have been held with the surrounding businesses and residents. CRLL acknowledges the success of this Project will set a benchmark for the forthcoming CRL main works and will endeavour to ensure that the surrounding community and wider general public are actively engaged with to ensure successful delivery.

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Property/Organisation

Affected Party

Key Points Raised

Mitigation to address concerns

o Whilst some businesses worry most about the actual disruption/construction on their front door step –– putting in place strategies to help them cope through this time needs to be advanced of the works – so they can adequately plan for the disruption in a timely manner.

o The Communication and Consultation Plan (section 6), Construction Environmental Management Plan (sections 4 and 5) and section 5.2 of this DWP confirm how communication with stakeholders will be undertaken through the period of construction. o Specifically, a construction look ahead will be circulated on a monthly basis which provides advance notification of the upcoming proposed activities and impacts. The look ahead is also an opportunity to seek clarification or provide feedback on potential impacts based on the business/residents individual situation. The Contractor Stakeholder and Engagement Manager will also make courtesy visits to businesses on a fortnightly basis to check in with the parties regarding the project.

o Commitment for regular communications with advanced communication collateral that sets out the commitment from the project in terms of how the works will be carried out (time, who to call when there is a problem; how will try and minimise impact etc.) in a simply easy to use way.

o The Communication and Consultation Plan (section 6), Construction Environmental Management Plan (sections 4 and 5) and section 5.2 of this DWP confirm how communication with stakeholders will be undertaken through the period of construction. o The various DWPs, i.e. traffic, access and parking and air quality, include the mitigation measures that will be undertaken to minimise adverse effects. o As outlined in section 7 of this DWP, there will be access to a member of the Project for enquiries or complaints 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (275 8255) o Further, the CRLL Communications Manager, Carol Greensmith, and the Communications team generally is also available to field any enquiries.

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Although, the project representatives have made best endeavours to meet with the business owners of the following businesses. The Project will continue to seek to arrange meetings with these members of the Project community. 

Fuga Bar and Restaurant.



Subway.



City Convenience Store.

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5

Implementation Plan

5.1

Introduction

Social Impact and Business Disruption effects will be mitigated through the suite of Project Delivery Work Plans (DWPs) and Management Plans required under the CRL designation and resource consent conditions. Specific mitigation of affected parties’ concerns are outlined in Table 4-3, while general mitigation measures that will be implemented for the duration of the Project are outlined in this section.

5.2

General

Some parties have raised concern regarding adherence to designation and resource consent conditions. Compliance will be achieved via the CEMP, DWPs and Management Plans (MP). In addition, monitoring of compliance will be undertaken by Auckland Council as per their monitoring programme.

Where parties considered that a compliance issue is occurring, they are encouraged to contact the Project Stakeholder and Engagement Manager or the project information line (0800 TALKCRL) and the matter will be investigated immediately.

Considering feedback from the C1 works and with the Project stakeholders during the consultation meetings for this DWP, a key social impact and business disruption mitigation measure is regular contact with the Project Team. These regular channels of communication are important for both the affected parties and the Project delivery team to share information.

5.2.1

Specific Mitigation Measures for the Project

a)

The Project Stakeholder and Engagement Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project.

b)

Fortnightly (or as amended in agreement) Project Progress meetings with businesses, to confirm project programme and scheduled works will take place.

c)

CRL Communications Manager to develop a Project Information Pack for the use of affected parties regarding staff briefings, customer and residents information.

5.3

Noise and Vibration Disruption

Construction noise and vibration will be managed, monitored and mitigated through the Construction Noise and Vibration DWP prepared by Marshall Day Acoustics Ltd. In addition, the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans (SSCNVMPs) will be implemented for certain receivers where construction noise or vibration does not comply with the Project Noise or Vibration Standards.

Social impact and business disruption can occur from unmanaged construction noise or vibration effecting people’s way of life, well-being and amenity.

To minimise or avoid noise exceedances with the works area, the Project will employ a range of mitigation and management measures which are outlined in Section 5 of the CNV DWP. These measures include training of construction personnel, utilisation of noise barriers and enclosures, and reducing noise and vibration through use of appropriate equipment and construction techniques.

Of particular note, is the provision for Project communications with the Project community as set out in Section 6. This is supported in addition to the project communications noted under section 5.1 above.

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Of note for the Project community is the process set out at Section 8.3 for any construction activity that is found to exceed the relevant construction noise and vibration performance standards, in particular the provision for the preparation of SSCNVMP in conjunction with the affected party.

5.3.1 a)

5.4

Specific Mitigation Measures for the Project The Site Specific Construction Noise Management Plans provided at Appendix C of the CNV DWP will be implemented from the outset of the works.

Traffic, Access and Parking Disruption

Disruption to traffic, access and parking is considered in the Project Traffic, Access and Parking DWP (TAP DWP) prepared by Flow Transportation Specialists Ltd. The TAP DWP provides for the level of connectivity and access required to be maintained by the CRL designation conditions and minimising the impact the Project has on the general traffic network. The TAP DWP outlines the traffic management measures to be employed for the duration of the works at Section 7 and required monitoring is confirmed in Section 8.

Social impact and business disruption can occur from restricted traffic, access and parking, affecting people’s way of life, connectivity and access to services.

5.4.1

Traffic and access

The Project will generally require the occupation of two traffic lanes on the western side of Albert Street, between Victoria Street West and Wellesley Street West. The works will, however, maintain the existing single traffic lane in each direction on Albert Street. In addition, the three lane southbound approach to Wellesley Street West will be reduced to two short lanes (with left turning and through traffic sharing a single lane). The social effect of this is likely to be driver annoyance. Although this cannot be avoided, it can be reduced through advanced warning of the Project works both in terms of timing and location.

Existing vehicle accesses to the Manhattan Apartment Building and SkyCity (101-107 and 129-135 Albert Street) will generally remain open. As vehicle access to these buildings will be gained via the construction works area, they will be managed by a Traffic Controller. Temporary short closures will be required for critical works which need to be minimised as much as practicable for the residents/businesses.

Throughout the works, the existing informal car parking spaces located under the building canopy at 101-107 Albert Street will be unavailable and their access closed.

As noted earlier, the construction workforce will be in the order of 40 to 60 staff. Parking demand associated with this workforce could have a negative impact on the surrounding environment and will need to be managed.

5.4.2

Pedestrian movement and access

The Project will create disruption to pedestrian access and movement along the western side of Albert Street between Wellesley Street and Victoria Street West. Permanent severance is not required and pedestrian connectivity will be maintained with minor diversions in place as confirmed in the TAP DWP. In accordance with CRL Designation Condition 27.1(i), a footpath of at least 1.5m will be provided to allow safe passage past construction activity. Connectivity will be achieved either via the existing building undercrofts (99 and 101-107 Albert Street) or through protected pedestrian access through the work area into buildings (109-125 and 129-135 Albert Street). Signage will be used to direct traffic and pedestrians wishing to gain access to businesses.

The pedestrian route on the eastern side of Albert Street will remain as the current situation. All existing pedestrian crossings at both Wellesley Street and Victoria Street West will continue to be provided. The existing signalised pedestrian crossing outside 129-135 Albert Street will be kept open.

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5.4.3

Public Transport Disruption

Bus stops relating to services from Pt Chevalier and West Auckland are currently located on the western side of Albert Street. Auckland Transport (AT) is due to relocate these services from Albert Street in January 2018. These existing bus stops and associated bus lane will be then redundant. As the final routing is yet to be confirmed, the location of the replacement bus stops is being finalised by AT Metro. AT Metro will implement a communication strategy for this relocating work.

5.4.4

Specific Mitigation Measures for the Project

In addition to the management measures outlined in the TAP-DWP, the following mitigation will be implemented with respect to managing social impact and business disruption: a)

Advisory signage will be erected one month prior to the works commencing advising motorists and pedestrians of the scheduled works.

b)

As per the TMP for the Project, signage will be erected in clear and prominent locations for the duration of the Project works, advising motorists of the works and restrictions within the affected section of Albert Street.

c)

Signage will be used to direct traffic wishing to gain access to the Manhattan Building and located on the western side of Albert Street.

d)

To limit the effect of work force traffic and car parking on the surrounding streets, the contractor will promote use of public transport or provide staff shuttles to site from an agreed muster point. Where use of private car is unavoidable, car-pooling is to be promoted.

e)

Parking of private vehicles will be restricted to critical construction related vehicles only within the works compound.

f)

Alternative car parking for 101-107 Albert Street will be provided at a location agreed with the affected businesses.8 The agreed alternative spaces will be available for the duration of the C2.1 and C2.2 works.

g)

Signage will be used to direct pedestrians wishing to gain access to the businesses located on the western side of Albert Street. This is particularly important where the pedestrian route will be via a contained pedestrian thoroughfare.

h)

Pedestrian accesses may be closed for short periods of time for critical works. When closures are necessary, property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the Stakeholder and Engagement Manager with the agreed arrangement and timing conveyed to the business by the Construction Manager at least 48 hours before the closure.

i)

Irrespective of the fact that the relocation of the bus services is not a direct consequence of the Project, it is considered that Project information should reinforce any messaging provided

by AT concerning the new location of bus stops to assist the community finding their way to and from these services. The Project’s Stakeholder and Engagement Manager and CRL’s Communications Manager will work with AT to agree signage at the site and provide information on the Project’s webpage.

5.5

Utility Disruption

The Project involves the relocation of all existing services found within the road reserve on the western side of Albert Street. These utilities are wide ranging from potable water to fibre telecommunications, and service all properties within the Project section of Albert Street. As such, loss of connection has

8

Commensurate alternative car parking has been agreed, with leased spaces at the Sky City Grand Carpark being provided.

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the potential to effect Network Utility Operators’ services and the Project Area community, as works are progressed.

Minimising effects on Network Utility Operators’ services will be achieved through collaboration with the Project Area community, regarding the installation of the respective new networks and switch over from old to new.

Although, there are no critical services or community facilities in the Project area, supply outages would have a significant effect on people’s way of life and ability to conduct business. Therefore, advanced communication of planned network service suspension or outages needs to be advised to the Project community, so that backup arrangements can be put in place e.g. water storage.

Network Utility Operator procedures for utility disruption will be followed in the event that an unplanned utility disruption occurs as a result of the Project. It is considered that current practices by Network Utility Operators is best practice and will therefore be used as standard procedure for the duration of the Project.

5.5.1

Specific Mitigation Measures for the Project

To manage social impact and business disruption effects, with respect to utility disruption, the following mitigation will be implemented: a)

The Project Stakeholder and Engagement Manager will liaise with the relevant Network Utility Operators communications teams to ensure consistent messaging regarding outage times is available to the Project community and public.

b)

Throughout construction, regular communication between the Construction Manager and the Network Utility Operators will take place to ensure the relocations are progressed effectively and efficiently.

c)

Where planned service outages are required, property owners and leaseholders will be consulted at least one week prior to the planned event. This will be undertaken by the Project Stakeholder and Engagement Manager with the agreed arrangement and timing conveyed to the business at least 48 hours before the outage.

5.6

Air Quality Impact

An Air Quality DWP (AQ DWP) has been prepared for the Project by Golder Associates (NZ) Ltd. Its purpose is to confirm the management measures that will be employed for air quality during construction activities such that offensive or objectionable dust or odours, or hazardous air pollutants do not arise.

Likely social impacts and business disruption arising from dust or odours are amenity nuisance and health impacts affecting people’s wellbeing and way of life including the way they conduct business.

The AQ DWP considers at Section 5 that the works will not give rise to any offensive or objectionable odour effects as there are no known sources of odour associated with the Project.

The approach to dust control is set out in Section 4 of the AQ DWP with daily visual monitoring required in combination with the application of good site management practices within the construction area.

Daily logging and a rapid response process to any monitoring triggers or complaints received is identified within the AQ DWP. It is not considered that any additional specific social impact and business disruption mitigation measures are required.

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5.7

Amenity Impact

Amenity in relation to visual impacts for the Project pertains to the views of the construction from the surrounding properties and the local streets. The building typology of multi-storey units which directly adjoin the work site, means that the construction site compound will be overlooked by activities located on the higher levels of these adjoining properties.

The extent and appreciation of the visual effect of the construction area will vary between people.

Some will find the view interesting while others will see it as visually unpleasing.

An unsightly works site will impact on the amenity of the surrounding area and has the potential to impact on its vibrancy and the patronage of adjoining businesses. This is particularly so for this section of Albert Street in which a number of hotels catering for the tourist market are located.

To manage any actual or potential visual amenity impact from the works, site cleanliness and upkeep needs to be managed and maintained, and interesting visual screening which promotes a consistent look and feel reinforcing a sense of place needs to be provided.

Pedestrian access will be maintained in part within the works area through containers. Pedestrian experience through this container route will be important, to ensure the western side of Albert Street continues to be used as a thoroughfare. Methods will be employed within the containers consisting of: level flooring, acoustic, art and lighting installations to provide visual interest, wayfinding and user experience while the external appearance to the street edge will be visually pleasing incorporating signage and/or images contributing to the street scene and reinforcing a sense of place. CRL are engaging with the community to find agreed solutions.

5.7.1

Specific Mitigation Measures for the Project

To manage social impact and business disruption effects, with respect to amenity and sense of place, the following mitigation will be implemented: a)

Daily work site maintenance implemented, consisting of: o

Rubbish cleared from works area.

o

Construction materials appropriately stored / stockpiled.

b)

Screening of works area with solid construction hoardings or scrim panels to fencing injecting colour, creating vibrancy and a sense of place. This will be in place from site mobilisation/set up and maintained for the duration of the works.

c)

Design of interior of the pedestrian containers incorporating level flooring, acoustic and art installations, and lighting treatment to provide interest, wayfinding and user experience. This will be in place from the opening of the contained thoroughfare and maintained for the duration of the works.

d)

External design of pedestrian containers to street edge to incorporate signage and/or images.

This will be in place from site mobilisation/set up and maintained for the duration of the works.

To achieve a consistent look and feel to hoardings, fences and pedestrian containers, as well as the incorporation of way finding and project information, the CRLL marketing team in conjunction with the Contractor will engage with the Project Community to agree on a theme and branding to be used.

Examples of construction hoarding and skim panel screening used elsewhere on the CRL project are provided in Figure 5-1 below while in Figure 5-2 other applications are presented, demonstrating the range of possible options.

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Figure 5-1 Examples of Hoarding and Skim Panel screening used on CRL

Figure 5-2 Examples of Hoarding, Skim Panels and Container imagery

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5.8

Community Safety

The safety of the Project community is an important matter during the Project works. If pedestrian access through the site and to the entries of buildings are perceived to be an unsafe or unfriendly environment to walk through, this will impact on foot fall/use and reduce the vibrancy of the area.

While site safety is dealt with by the CEMP, provision of a safe environment for members of the public will be achieved through the implementation of Crime Prevention through Environmental Design (CPTED) measures.

Implementation of CPTED will ensure the Project does not negatively impact on either perceived or real dangers to the public, and also reduces the opportunity or perception of opportunities for crime in the Project area.

The key CPTED principles which will be adopted for the Project are: 

Removing conditions that create confusion about required norms of behaviour.



Increasing the possibility of detection, challenge and capture of criminal elements.



Increasing the effort required to commit crime by ensuring the labour (time, resources) which needs to be expended outweighs the perceived crime benefit.



Reducing the potential rewards of crime by minimising, concealing or removing crime benefits.

5.8.1

Specific Mitigation Measures for the Project

The Project site layout will be implemented in accordance with the CPTED principles outlined above.

In addition, the following measures will be implemented to achieve a safe Project environment: a)

Increased lighting for pedestrian routes which shall be established prior to construction works commencing. This could consist of artistic lighting installation; lantern lighting or traditional lighting as agreed with Auckland Transport and the building owners.

b)

Increased visibility at junctions on pedestrian routes affected by the Project, especially: o

Within the proposed pedestrian containers.

o

At the interface of the undercroft access with the laneway connection at 99 Albert Street.

c)

Perspex windows will be included in the hoardings / containers to improve sight lines, lighting, and surveillance.

d)

Construction space and public space will be clearly demarcated, ensuring it is clear where the public should and should not be.

e)

Access gates, storage and office facilities will be locked to reduce temptation and opportunities for theft and crime.

f)

Traffic controllers at vehicle entrances.

g)

Graffiti will be painted over quickly and in a timely matter.

The contractor will work with the CRLL Street Response Manager and the project urban designer to achieve the outcomes sought for community safety.

5.9

Business Visibility Disruption

Key feedback from businesses is the interlinkage of patronage levels with line of sight/visibility with their property or associated advertising by the public. It is a recognised potential impact that customers who cannot clearly negotiate their way to or see a business, assume that it is closed or seek a more readily accessible alternative, even if that alternative is further away.

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Therefore, where the visibility of or access to adjacent businesses is impacted by the Project works, signage advertising the location and ongoing operation of these businesses will be provided. The signage will be erected in conjunction with the Project site set up and be maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not imposed on them. Feedback will continue to be sought from affected businesses with regard to the particular visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided.

The Project Stakeholder and Engagement Manager will liaise with the CRL Street Response Manager regarding the following CRL business support and business promotion initiatives to assist information provision between the CRL Street Response Manager and affected businesses as well as facilitate/participate in event planning and delivery: o

Business Support Programme (Business Pac).

A business support package is being offered to businesses in the works area. The package consists of a range of free services (e.g. business mentor, advice hot line) available over the course of the CRL construction. A copy of the Business Support Programme introduction letter is provided in Appendix C. This initiative is supported by Heart of the City, the Auckland Chamber of Commerce and Business Mentors New Zealand. o Albert Street Businesses Promotion (e.g. Cheap Eats / Restaurant Month).

The Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the works in October 2017.

Both the Project Stakeholder and Engagement Manager and the CRLL Street Response Manager will be liaising directly with businesses throughout each of stage of construction to ensure any new ideas for developing business mitigation options are considered. CRLL is always looking for new and helpful ways to support businesses.

Wayfinding will be used to direct pedestrian traffic along the western side of Albert Street. Those businesses to which access will be gained via the pedestrian container system will have dedicated signage at the exit points to the affected premises.

In addition to this, recognising the importance of the AA shop (driving licences, driving tests) and Department of Internal Affairs (citizenship, births, deaths and marriage certification) wayfinding signage will be provided to these community services.

5.9.1 a)

b)

Specific Mitigation Measures for the Project Provide signage advertising the location and on-going operation of the businesses located on the western side of Albert Street. Methods will include the following: o

Construction hoardings at entrance to Albert Street from Victoria Street West and Wellesley Street.

o

Construction hoardings parallel to the eastern side of Albert Street.

o

Pedestrian crossing passageways (i.e. the east-west crossings to be maintained at Albert Street, Victoria Street West and Wellesley Street).

o

Within the pedestrian container routes, in particular at entry points to businesses.

o

The surface of the footpath itself - using painted or ‘stick-on’ messages (but not ‘sandwich boards’ which would obstruct pedestrian movement).

Messaging to the effect that local businesses are operating as usual, including but not limited to: o

As part of the ongoing communication campaign for CRL.

o

Media such as the Project website, Facebook Page, Instagram and Linkedin.

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o c)

Heart of the City website.

Wayfinding signage will be provide to the AA shop and Department of Internal Affairs office at the following locations: o

5.10

Pedestrian crossing passageways (i.e. the east-west crossings to be maintained at Albert Street, Victoria Street West and Wellesley Street).

Economic Opportunity/ Impact

The Project will generate both economic opportunities and impacts.

Any property and business owners who consider that their businesses will suffer negative financial impact as a result of the Project should seek independent advice regarding any compensation rights that may be available to them under the Public Works Act 1981. Financial compensation is outside the scope of this DWP. Opportunities exist for increased patronage of the City Convenience Store, Peppers and Sierra Cafes, Subway and other food outlets on Albert Street and Victoria St West, by site workers brought to the area by the Project.

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6

On-going Implementation

6.1

Introduction

This DWP will be implemented for the duration of the Project and will include ongoing consultation with the affected parties and the CBLG. Affected parties are able to contact a Project team member directly for concerns relating to the effects of the Project through the free number: 0800 CRL TALK (275 8255). This phone line is available twenty-four hours a day, seven days a week.

Alternatively, the Stakeholder and Engagement Manager can be contacted directly being the Project’s nominated primary point of contact for affected parties and stakeholders. The Stakeholder and Engagement Manager will be responsible for distributing the contact details for those with key responsibilities in the implementation of the Project provided in Table 2-2.

As outlined in Section 5 above, the Stakeholder and Engagement Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project while the Construction Manager will hold fortnightly Project Progress meetings to which business owners are able to attend. The intervals of these Project Progress meetings can be amended as agreed with the business owners, and any amended scheduled reported to the CBLG. These regular channels of communication are important for both the affected parties and the Project delivery team to share information.

A record will be kept of issues and complaints received to inform the annual report of this DWP. It will capture additional impacts identified. It will the ensure documentation of mitigation measures undertaken to address issues arising from the Project on affected parties and that alignment is achieved with other DWPs. This record will include: 

A description of the complaint.



The relevant DWP the complaint relates to.



Mitigation measures undertaken in response to the complaint.



Individual responsible for mitigation of the complaint.



Timeframes for addressing the complaint, including when the complaint is resolved.



Any affected parties.

In addition, an update meeting will be held with the CBLG at least every three months, through which social impact and business disruption concerns can be raised (refer to Section 5 of the Project CCP).

6.2

Monitoring

Monitoring of the social impact and business disruption issues (and the subsequent process to ensure compliance with the CRL designation conditions) outlined in Sections 4 and 5 of this DWP will be undertaken through the relevant DWP: 

Noise and Vibration – CNV DWP.



Traffic, Access and Parking – TAP DWP.

In addition, pre-construction pedestrian counts along Albert Street, including the works area, have been undertaken during the morning peak (8-9am) as the journey to work is the most reliable and consistent pattern of pedestrian movement through the city centre (9 August 2017). On-going

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pedestrian counts will be undertaken during and after construction. Baseline and on-going retail spend data is also being collected in the area and analysed quarterly. Both these measures are the responsibility of CRLL. These measures will enable CRLL to monitor social impact and business disruption effects, including the success of the identified DWP mitigation measures. Pedestrian count and ongoing retail spend data can be made available on the CRLL website or via quarterly CBLG meetings during the construction phase.

The business courtesy visits and Project Progress meetings with businesses, identified at section 5.2.1 a) and b) of this report, will be monitored via the contractor’s reporting requirements to the CRLL Communication Manager and Project Manager. These require evidence of meeting dates, parties engaged with, and matters raised/action taken to be provided. It should also be acknowledged that the community will play an active monitoring role with any communication problems or lack of action/response being raised at the CBLG and/or the Project phone line.

All complaints and subsequent mitigation measures and responses will be documented to inform the annual report for Social Impact and Business Disruptions. Complaints will be received, documented and mitigated following the prescribed process set out in Section 7 of this DWP.

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7

Complaints

7.1

Introduction

Complaints procedures are described below and are also detailed within the CCP. All complaints will be recorded in the Project Enquiry and Complaints Register.

7.2

Helpdesk

There will be access to a member of the Project 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (275 8255).

Table 7-1 details the process that will be undertaken for all enquiries or complaints that are handled by the Helpdesk.

Table 7-1 Helpdesk Enquiries

Stage

Description

1

The CRM team member receives an enquiry or complaint.

2

o Issue = construction activity. o

Alan Howard-Smith, Project Stakeholder and Engagement Manager.

o Query = media enquiry, political enquiry, or enquiry about the costs, benefits or strategic fit of the project.

o

Carol Greensmith, CRL Communications Manager.

3

Project Stakeholder and Engagement Manager or CRL Communications Manager (as appropriate) responds in writing to the CRM team member as quickly as possible but no longer than 48 hours.

4

The CRM team member contacts the enquirer with the response within 24 hours of receipt of response information.

5

The CRM team member determines whether the enquirer is satisfied with the response, including any mitigation action taken if it is a complaint.

6

The CRM team member responds with further information or action as required.

7

For construction related complaints, the CRM team member in consultation with the Project Stakeholder and Engagement Manager and the CRL Project Manager determines if a specific mitigation response is required.

If so, they refer to the specific DWP or Management Plan (e.g. Traffic, Access and Parking, Noise and Vibration), and contact the relevant responsible person or site supervisor.

8

7.3

Project Stakeholder and Engagement Manager will conduct surveys biannually to determine levels of satisfaction with the process of CRM responses.

Complaints Process

The process for managing complaints is set out in Table 7-2 and the response timeframes are detailed in Table 7-3.

Table 7-2 Complaints Management

Item

Description

1

All complaints are forwarded to the Project Stakeholder and Engagement Manager, the Contract Project Director, and the CRL Project Manager via the complaints/enquiry form.

CRL Communications Team has the relevant forms.

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Item

Description

2

The Project Stakeholder and Engagement Manager acknowledges the complaint immediately by phone or in writing. If the Project Stakeholder and Engagement Manager is not available, the Contract Project Director or another member of the project team acknowledges the complaint.

CRL Communications Team has the relevant templates.

3

The contact details of the complainant and details of the complaint are entered into the CRL CRM database.

4

Acknowledgement of a complaint is provided within 2 hours of receipt. However, should the complaint demand a more detailed response, this will be provided within 2 working days.

Major complaints such as building damage will be addressed as soon as is practicable.

Note: See “Response timeframes” below.

5

The Project Stakeholder and Engagement Manager works closely with the Project Manager and delivery team to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

6

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Project Stakeholder and Engagement Manager and the Project Management team at a mutually agreeable time and place.

7

All meetings are recorded in the CRM database to ensure that a complete record of times dates and location of meetings is maintained.

8

When a complaint is resolved it should be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the Project Stakeholder and Engagement Manager to check that all actions have been closed out.

9

Complaints data will be reviewed regularly by the Project Stakeholder and Engagement Manager, together with the Contract Project Director, to identify any trends.

If required, improvements to project processes and mitigation strategies will be implemented to minimise future complaints.

Table 7-3 Complaints Response Timeframes

Complaint channel

Response Timeframe

Written correspondence (letters)

Within 5 working days of receipt.

Written correspondence (including emails, social media)

Acknowledged on day of receipt.

Resolved within 2 working days, unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation) 0800 CRL TALK (275 8255) project information line calls

Within 2 hours on the same working day during business hours of 7am to 7pm.

Meetings

Response / resolution to be completed within the timeframes agreed in the meeting.

Within 24 hours for calls received outside of business hours.

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7.4

Disputes resolution

Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this Project, disputes may arise relating to: 

Financial loss due to construction effects on businesses in proximity to the works.



Noise disruption.

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project. The Public Works Act entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

To pursue any claim under the Public Works Act for financial compensation as a result of the Project (refer to Section 5.10 of this DWP), an affected party will need to lodge their claim with CRL directly.

Claims should be: Sent to:

info@ cityraillink.govt.nz

For the Attention of:

CRL Project Manager. Albert Street Early Works

Any claims received by the Contractor team will be forwarded to CRL. Financial compensation is outside the scope of this DWP. With respect to noise, where a resolution through the complaints process cannot be achieved, an Independent Expert specialised in acoustics will be appointed to review the complaint and arbitrate between the parties.

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8

Reporting

8.1

Annual Report

The contractor will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed.

This information will be provided through the monitoring outlined in other DWPs (CNV, TAP). This information will be available to affected parties through the annual report.

8.2

CBLG Reporting

The CBLG will meet regularly, at least every three months, over the course of the construction phase.

Social impact and business disruption concerns raised by affected parties and any complaints received including the mitigation/response package employed will be reported to the CBLG.

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Appendices

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Appendix A Affected Parties Plan and schedule

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Appendix B Record of CLG and Independent Peer Review feedback

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CLG Comments The following comments were received from the Community Liaison Group (CLG) regarding the Social Impact and Business Disruption Management Delivery Work Plan (SIBD DWP): Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

1

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

Hoarding design – individual businesses will want to have advertising for their businesses on hoardings.

Section 5.9.1 of the SIBD DWP outlines that the Project is committed to providing signage on hoardings advertising the location and on-going operation of the businesses located on the western side of Albert Street. The design of this advertising will be required to meet CRL branding guidelines.

CRLL will consult with the individual businesses when developing the content for the hoarding design and will continue to engage with businesses throughout construction to determine the effectiveness of the hoarding design. This process of consultation has already commenced.

2

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

General concern that the effects of the CRL on businesses is wider ranging over time and space.Suggested that the DWP should reflect a more proactive approach with a programme around engagement.

Noted.

Ensuring visibility and access to businesses adjacent to the works has been identified as the best means of mitigation to address these impacts.

As outlined in section 5.9 of this DWP, where the visibility of or access to adjacent businesses is impacted by the Project works, signage will be set up and will be maintained advertising the location and ongoing operation of these businesses. The signage will be erected in conjunction with the Project site set up and maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not imposed on them.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Comment Id

Date

Time

Forum

Respondent

Comment

Resolution Feedback will continue to be sought from affected businesses with regard to the particular visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided.

The Project Stakeholder and Engagement Manager will liaise with the CRLL Street Response Manager regarding the following CRL business support and business promotion initiatives to assist information provision between the CRLL Street Response Manager and affected businesses as well as facilitate/participate in event planning and delivery: o o

Business Support Programme (Business Pac).

Albert Street Businesses Promotion (e.g.

Cheap Eats / Restaurant Month).

CRLL has recently undertaken pedestrian counts for the length of Albert Street (9th August 2017). This gives CRLL data going forward for Contract 2 and pre-construction data for these works and Contract 3. This baseline will enable comparisons to be undertaken as construction progresses.

3

12 September 2017

5:30pm

CLG

Arron Money of SkyCity

Table 4.3 of SIBD DWP too generalised.

Table 4.3 updated and provided to Arron Money of SkyCity on 18 September 2017. Additional time provided for SkyCity to provide formal written comments on SIBD DWP.

4

12 September 2017

5:30pm

CLG

Arron Money of SkyCity

Clarification requested on what is considered a significant claim at Table 7.3.

Clarification provided at meeting.

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A significant claim would be a claim that cannot be resolved within the 2 working days and requires specialist input, detailed investigation and advice.

Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

5

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

Document was very general and it was hard at times to figure out how each section was connected.

The SIBD DWP has been prepared by an experienced practitioner.

Response provided at the CLG meeting: The CRL designation conditions outline specifically what the requirements are and what needs to be addressed in each DWP. Templates were also provided at the original CRL Notice of Requirement hearing that outline the intended structure of the DWPs.

6

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

CRL has been very responsive throughout construction to date.

Noted.

7

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

Requested more detail of how the SIBD DWP responds to the matters raised by Heart of the City in the consultation meeting and dialogue.

Table 4.3 updated and provided to Heart of the City. Additional time provided for Heart of the City to provide formal written comments on SIBD DWP.

8

12 September 2017

5:30pm

CLG

Vicky Dick – Manhattan Apartments

Communication with CRLL has been difficult at times because different CRLL staff has come to different committee meetings and have different answers for the same questions.

Response provided at meeting.

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CRLL staff advised that the methodology around construction has been constantly evolving while communications and feedback has been provided by stakeholders.

Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

9

12 September 2017

5.30pm

CLG

Vicky Dick – Manhattan Apartments

If initial signage erected on hoardings is not sufficient, can it be revisited later.

Section 5.9.1 of the SIBD DWP outlines that the Project is committed to providing signage on hoardings advertising the location and on-going operation of the businesses located on the western side of Albert Street. The design of this advertising will be required to meet CRL branding guidelines.

CRLL will consult with the individual businesses when developing the content for the hoarding design and will continue to engage with businesses throughout construction to determine the effectiveness of the hoarding design. This process of consultation has already commenced.

10

12 September 2017

5.30pm

CLG

Vicky Dick – Manhattan Apartments

Advanced notice of what works are proposed is very important.

Advanced warning will be provided through ‘Construction Look a Heads’, face to face interactions and fortnightly meetings or site visits with directly affected and affected in proximity parties during construction – refer section 6.2 and Table 6 of the Project Communication and Consultation Plan.

11

12 September 2017

5:30pm

CLG

Peter Young – Auckland Council

Noted issues in the past with finding out who to speak with in relation to CRL works. This has improved since Dave Brierley has been Project Manager.

Noted. Dave Brierley is the “one face” for the Project as CRLL Project Manager.

Also noted advanced communication is very important and that information needed to be tailored for Council to provide to their own stakeholders.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Advanced warning will be provided through ‘Construction Look a Heads’, face to face interactions and fortnightly meetings or site visits with directly affected and affected in proximity parties during construction – refer section 6.2 and Table 6 of the Project Communication and Consultation Plan.

Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

12

12 September 2017

5:30pm

CLG

Fiona Johnston – Heart of the City

Noted businesses in the Contract 2 area have been frustrated with sharing concerns/complaints with Alan Howard-Smith (Contract 2 Stakeholder and Engagement Manager) that he was not able to resolve as he was only responsible for communication regarding construction

Section 7.4.1 of the Communication and Consultation Plan outlines the avenues for public enquiries. Table 9 in Section 7.4.1.2 outlines what the public enquiries process is including the differentiation between construction related enquiries and wider CRL matters (i.e. media enquiry, political enquiry, or enquiry about the costs, benefits or strategic fit of the project, or future CRL works outside the contract works) and who is responsible.

13

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

Heart of the City is pleased to note that the SIBD DWP acknowledges in Table 4-3, that CRLL recognises that the project’s success will set a benchmark for the forthcoming main works, including ensuring active engagement with the local community and the wider public. Heart of the City recommend that this DWP contains a specific statement of intent or amplifies this intent in the main body of the DWP (perhaps under 1.30).

Noted – statement included in Section 1.30 of this DWP.

14

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

Section 1.6 Roles and Responsibilities -there does not appear to be anyone within the team whose role it is to proactively identify opportunities to mitigate impact on businesses.

Table 1.2 has been amended to include that the CRLL Street Response Manager is responsible for proactively identifying opportunities to mitigate impact on businesses.

15

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

Section 1.6 Roles and Responsibilities - there does not appear to be anyone within the team whose role is to resolve issues raised by the community (it would appear that there are responsibilities for managing enquiries and complaints but not issue resolution).

Section 7.2 of this DWP outlines the process for complaints and who is responsible for resolving complaints. Table 1.2 has been amended to include that the Stakeholder and Engagement Manager is responsible for managing the process to resolve construction related complaints.

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Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

16

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

Heart of the City acknowledges the recent appointment of a CRLL Street Response Manager and the development of a business support programme including business promotion, and we see this as a positive evolution of the project’s approach to managing the impact on businesses.

Noted

17

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

Section 5.9 - Recommends that the DWP is strengthened by bringing greater attention to the Business Support Programme and other activations (such as Cheap Eats) as a mean of mitigating impact to business. Perhaps this should be a new section rather than sitting under ‘business visibility disruption’.

Section 5.9 has been amended to strengthen the Business Support Programme that is on offer noting the following:

We feel that it is important that there is a flexible approach to creating business mitigation measures – they should respond to the specific needs of business types affected by the works. New or additional ideas and approaches may be needed depending on the type/nature/scale of business and area of works, and we would like to see this expressed in the DWP. 18

20 September 2017

N/A

Letter

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Tania Loveridge – Heart of the City

Heart of the City consider that it is critical that these activities (mentioned above), particularly the business support programme is put in place in advance of the construction works beginning to ensure that businesses have adequate time to prepare, plan, respond and invest before the project works begin.

  

The business support package is being offered to businesses in the C2.1/2.2 area over the next two weeks; The Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the C2.1/2.2 in the next month; and CRLL is always looking for new and helpful ways to help specific businesses.

The CRLL Street Response Manager has confirmed that the business support package is being offered to businesses in the C2.1/2.2 area over the next two weeks and the Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the C2.1/2.2 in the next month.

Section 5.9 of this DWP has been updated to reflect this.

Comment Id

Date

Time

Forum

Respondent

Comment

Resolution

19

20 September 2017

N/A

Letter

Tania Loveridge – Heart of the City

It is our reading of the DWP that monitoring of the impact on business is limited to noise, vibration and access.

CRLL can confirm that pre-construction pedestrian counts have been completed. Ongoing pedestrian counts will be undertaken during and after construction.

Heart of the City would like to see specific success measures developed to monitor the initiatives put in place to mitigate the impact on business disruption. Specifically, in 1.3, one of the key objectives for the DWP is to address the ‘disruption effects that result or a likely to result in the loss of customers to businesses as a result of construction activity’. This could include pedestrian count monitoring, and the success of the business mentoring programme.

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Baseline and on-going retail spend data is being collected and analysed quarterly.

Section 6.2 has been amended to reflect this.

Independent Peer Reviewer Comments The following comments were received from the Independent Peer Reviewer regarding the Social Impact and Business Disruption Management Delivery Work Plan: Comment Id

Date

Respondent

Comment

Resolution

1

September 2017

James Baines,

Overall comment:

Noted – no change to the DWP required.

James Baines and Associates Ltd

This report is well structured and clearly written. Important information such as project timeframe and hours of construction activity are clearly stated and the physical works required clearly outlined.

September 2017

As above

Overall comment:

September 2017

As above

September 2017

As above

September 2017

As above

2

3

4

5

Noted – no change to the DWP required.

The content indicates not only a good level of understanding of SIA and what constitutes good engagement practice, but also a degree of learning from the experience of CRL activities already underway. The addition of a CRL Street Response Manager to the team of those responsible for implementation is a positive initiative.

Overall comment:

Noted – no change to the DWP required.

In terms of scope, this DWP appears to meet the requirements of the designation conditions.

Overall comment:

Noted – no change to the DWP required.

This SIBD DWP makes numerous cross-references to other documents, notably the other Delivery Work Plans which outline mitigation measures for issues such as dust, noise, traffic, access and parking. Consequently, the adequacy of this document in achieving its stated objective is, to a degree, dependent on the content and implementability of these other documents.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Specific comments - Engagement Practice In general, I consider the approach to engagement described in this DWP to have been thorough and well executed. I endorse several initiatives described in the DWP, question several aspects, and recommend some specific remedies.

Noted – no change to the DWP required.

Comment Id

Date

Respondent

Comment

Resolution

6

September 2017

As above

Specific comments - Engagement Practice:

Noted – no change to the DWP required.

September 2017

As above

7

Sections 4.1-4.3 (pp.16-17) frequently reference parties "directly affected" and "affected by proximity". I commented explicitly on the inadequacies of a narrow definition of affected parties in my previous Peer Review report. The narrow definition 3 was attributable to the original NoR SIA work. However, I note that Heart of the City representatives have been engaged in consultation for this stage "to gauge impact and the need for mitigation for the wider central city community who use Albert Street and have access to other parts of the city"and this is commendable. It is good practice to be open and inclusive in such consultation, rather than narrow and limited.

Specific comments – The role of the CBLG: It is not clear to me from reading the DWP or the C&C Plan whether or not the CLG members have been tasked with the responsibility to be an active conduit -“eyes and ears” - for communications between other parties in their area and the Project team. In my opinion, this should be an important function of any CLG and is consistent with its stated role. Such a function would also be assisted if the names and contact details of the CLG members were made public. I still could not find such information on the AT website.

The purpose of the CBLG is defined in the CRL Designation conditions (condition 7.4). The purpose, along with additional information on the four CLG groups, is provided on the City Rail Link website (www.cityraillink.govt.nz). For privacy reasons, it is not considered appropriate to provide the names and contact details of the CLG members on the Project website.

Section 7 of the Project Communication and Consultation Plan states the purpose of the CLG and that “the CLG is a key mechanism for reflecting community concern and interest and communicating the programme to the community’s most affected parties.”

No changes have been made to this DWP.

8

September 2017

As above

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Specific comments – Complaint procedure: Point 6 in Table 7-2 Complaints Management states "If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Project Stakeholder and Engagement Manager and the Project Management team." I suggest the need to be careful about the etiquette or arrangements for such a meeting, mindful of the power relativities between each party. It might be better to say that "a meeting will be arranged at a mutually agreed time and place."

Noted – Table 7-2 has been updated in this DWP. Table 11 in the Project Communication and Consultation Plan has also been updated to reflect this feedback.

Comment Id

Date

Respondent

Comment

Resolution

9

September 2017

As above

Specific comments – Importance of baseline monitoring:

Noted – no change to the DWP required.

September 2017

As above

Specific comments – validation of pedestrian count methodology:

September 2017

As above

It is good to see that “pre-construction pedestrian counts along Albert Street, including the works area, have been undertaken (9 August 2017). On-going pedestrian counts will be undertaken during and after construction. Baseline and on-going retail spend data is also being collected in the area and analysed quarterly. These measures will enable CRLL to monitor social impact and business disruption effects, including how success of the identified mitigation measures.”(sic). W ithout such pre-project monitoring, there can be no subsequent evaluation of the effectiveness of the proposed mitigation and therefore no evaluation of whether or not the related mitigation expenditures were warranted or well-directed.

Specific comments – validation of pedestrian count methodology:

10

11

The feedback from local businesses in the area of the current CRL works is salutary and puts the spotlight on the relevance of pre-project baseline monitoring, particularly associated with customer numbers. Although I advocated for this in my previous Peer Review, it was not acted on. It is encouraging to see that it has been acted on already for this stage. This should be the case for all future stages of the work.

It is of concern that the authors of the TAP DWP take the view that “Pedestrian surveys are not considered necessary however as the existing footpath has very little activation, and the footpath has little ‘place’ function.”

Noted – no change to the DWP is required.

Noted – However, this is the expert opinion of the traffic engineer who has reviewed the proposal from a perspective of assessing and managing the effects on the transport network and not in terms of social impact or business disruption.

CRLL have confirmed that pedestrian surveys have and will be undertaken throughout construction.

No change to the DWP is required.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Comment Id

Date

Respondent

Comment

Resolution

12

September 2017

As above

Specific comments – validation of pedestrian count methodology:

CRLL is responsible for undertaking the pedestrian counts.

I could find no indication of who is responsible for carrying out the pedestrian counts nor any description of the method (location, timing, duration of monitoring for these pedestrian counts) nor whether the method has been discussed with affected parties and accepted by them as valid. The integrity of this exercise is important and would benefit from such a prior validation process, explicitly recorded and reported.

The methodology for undertaking the counts is not a matter that is required to be addressed in this DWP. However, the process of undertaking pedestrian counts to date has been managed by a suitably qualified person within the CRLL team.

For completeness, some minor changes to the DWP have been made at section 6.2, including:  

Outlining that the responsibility for pedestrian counts sits with CRLL. The pedestrian count undertaken on August 2017 was undertaken during the morning peak period (8-9am).

Pedestrian count data can be made available on the CRL website or via the quarterly CBLG meetings during the construction phase.

13

September 2017

As above

Specific comments – Feedback from local businesses – other effects not previously anticipated: The feedback from local businesses in the area of the current CRL works also highlights certain adverse impacts that were not previously anticipated for the current works (e.g. rough sleeping in locations relatively sheltered by temporary structures). These should no longer be unanticipated and additional mitigation may need to be considered. In fact, given the feedback cited on p.19 (Figure 4-1), it would be advisable to adopt a pro-active approach to the design of the structures to be erected to safeguard pedestrian access along Albert Street (particularly any “contained pedestrian thoroughfare” as noted in Section 5.4.4) to avoid the situation where they also attract beggars and homeless people to occupy the area as is reported to have occurred in Victoria Street West under Stage 1 of the CRL project -particularly recognising the proximity of these two locations.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Noted – lighting in the containers and along the hoardings will be installed for amenity and safety reasons (sections 5.7 and 5.8 of this DWP). This lighting will help to detract rough sleeping around the construction area. CRLL is also investigating installing acoustics in the containers. This will serve as a dual purpose to increase amenity and detract rough sleeping.

No change to the DWP is required.

Comment Id

Date

Respondent

Comment

Resolution

14

September 2017

As above

Specific comments – limits of practicability

Noted – Table 4-3 updated to include specific mitigation measures where appropriate.

Table 4-3 Key Issues from Engagement Meetings (pp.20-30 of the SIBD DWP) summarises the key points raised by affected parties and the mitigation measures proposed to address these concerns.

In some cases, the statements of mitigation are too vague. They fail to state the extent to which the measures are expected to be effective. In this, they appear to defer (implicitly) to the caveat "so far as reasonably practicable" without stating the expected limits to practicability. In doing so, they lack accountability. This applies particularly to concerns raised by businesses regarding the likelihood of loss of customers and intrusive noise for adjacent residents and other nearby, noise-sensitive activities. There is no mention of temporary relocation options if certain threshold conditions are exceeded, because there is no reference to such thresholds.

The Project’s noise specialist does not consider that temporary relocation is required for this Project. This expert opinion has been relied on.

Table 4.3 was developed further through CLG consultation. Specifically, feedback from Heart of the City and SkyCity.

To the extent that the proposed mitigation relies on compliance with regulated standards (in the case of noise), this should be stated. Outcomes expected as a result of mitigation should be stated explicitly.

15

September 2017

As above

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Specific comments – utility outages Section 5.5 (pp.34-35) discusses the issue of Utility Disruption. There is no indication of the likely duration of utility outages – either planned or unplanned.

Since the only mitigation measures described in this DWP involve timely communications, it might be assumed that any planned utility outages would be of minimal duration - perhaps a few hours at most. If it cannot be confirmed that this is the case - that much longer periods of disruption are envisaged this would cast doubt on the adequacy of specific mitigation currently proposed. A minimum requirement for this DWP is that this matter be clarified and confirmed and any such uncertainty removed.

Noted – utility outages will be managed through the established specific utility communication channels.

Generally, any utility outages will be over a few hours. If utility outages are required for longer periods of time, the utility providers will provide generators as per their own internal requirements/targets.

No change to the DWP is required.

Comment Id

Date

Respondent

Comment

Resolution

16

September 2017

As above

Specific comments – notable receivers:

In the definition section, the CRL designation conditions clearly outline the receivers that are considered to be ‘notable receivers’ along the CRL route. These being:

Section 7.3 of the Draft Communications and Consultation Plan (at p.37) states that “There are no notable receivers affected by the Project”. However, the document provides no information about the process by which such a conclusion was reached. Any such process would be expected to involve detailed consultations, and should therefore be easily documented and clearly reported. A similar observation applies to the CNV DWP which states without further explanation “no Notable Receivers have been identified for these works.

Therefore, the requirements for Notable Receivers are not considered further in this DWP” notwithstanding the fact that several potentially affected parties expressed concerns about intrusive noise.

This appears to be contradicted in the SIBD DWP (at p.32) where it states “the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans (SSCNVMPs) will be implemented for certain receivers where construction noise or vibration does not comply with the Project Noise or Vibration Standards.” Again, there is no explanation of what consultative procedure will be used to determine whether or not such situations exist within the project area.

   

Public performance theatres.

Recording studios, both sound and television (including Mediaworks, except the specific spaces addressed by Condition 35).

In relation to sensitive equipment - Medical Facilities and Scientific Laboratories.

In relation to the requirement to record witness statements – the Auckland District Court in Albert Street.

None of these notable receivers are affected by the works.

Notable receivers are not the same as sensitive noise and vibration receivers. They are defined differently in the CRL designation conditions.

The threshold for when a SSCNVMP is required is entirely dependent on whether the construction noise and/or vibration standards are predicted to be exceeded. There is no consultative procedure. It is a technical analysis. If a SSCNVMP is identified as being required, specific consultation with that building owner is undertaken.

No change to the DWP is required.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Comment Id

Date

Respondent

Comment

Resolution

17

September 2017

As above

Specific comments – financial compensation

Financial compensation is not a matter that is addressed in this DWP. Financial compensation is administered by Land Information New Zealand under the Public Works Act 1981. This detail is provided in the DWP for information purposes only.

Section 7.4 (pp.43-44) discusses Disputes Resolution. However, it appears to give contradictory messages or create conflicting process expectations.

On one hand (p.44, para.3), there is a statement that "Financial compensation is outside the scope of this DWP." Yet on the other hand (p.44, para.1), the text states "A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project." and provides advice on how to lodge a claim.

No change to the DWP is required.

These contradictory statements should be clarified. If the message is that decision-making responsibility for such claims lies outside the group of individuals identified with various responsibilities in this DWP (as on pp.7-9), this should be stated. However, if the reason for the compensation claim arises from project activities, then it is difficult to support the contention that such mitigation "is outside the scope of this DWP".

18

September 2017

As above

Specific comments – cross referencing to other DWPs

Noted

This DWP makes reference to three other DWPs that are relevant to social impacts and business disruption -

It is not considered that a detailed review of the TAP DWP, the CNV DWP and SSCNVMPs and the AQ DWP is required for the purposes of the peer review of this DWP.

  

the TAP DWP; the CNV DWP and SSCNVMPs; and the AQ DWP.

Due to the timing of receipt of the SIBD DWP, there has been no time for a detailed review of these complementary DWP documents. Nevertheless, several apparent inconsistencies between these documents have been noted above. These should be addressed forthwith and process remedies put in place.

I note that these DWPs will be reviewed by other members of the Independent Peer Review Panel. However, it is important to note that I have had no communication with any of the other specialist peer reviewers.

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

No change to the DWP is required.

Appendix C Business Support Programme – Copy of Letter sent to Business Owners

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

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Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

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Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

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