Te Waihorotiu Station
SIBD Annual Report 2024
Presentation for CLG – 15 October 2024
Venue: Te Waihorotiu Station Public Information Centre
Presenter: Kate Symington, AECOM
SIBD Report Period – 1 April 2023 to 31 March 2024
SIBD Annual Report -
Overview
• SIBD Required under Designation condition 61.2
• Reviews how disruption to businesses and residents has been avoided, remedied and mitigated over the reporting year
• Specific issues that could arise include:
• Disruption to traffic and access
• Loss of customers
• Loss of amenity
• Impacts to community facilities
Te Waihorotiu Station
SIBD Annual Report - Overview
Condition 61.8 -
“The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.”
Development Response
• Promotion of local businesses through the project’s media channels, e.g. Facebook, internal communications (newsletters and toolboxes) and the station’s monthly email newsletter to stakeholders included ‘Win Win Wednesday Campaign’
• Providing free night-time parking for customers of Victoria Street eateries at Atrium carpark
• Link Alliance Small Business Support Programme, which provided affected businesses with an opportunity to receive strategic advice from an independent business connector. This is paired with a microgrant to help the business adapt and innovate in response to construction
Development Response
• Partnered with Heart of the City on running competition give-a-ways sponsored by Link Alliance e.g. Win a tour, Mexican Café 40th Birthday and Restaurant month
• Underground site tours for local business owners to show them the works being undertaken to provide greater understanding of the project and construction works
• Proactively managing expectations and timeframes for work completion – using tools such as a milestone tracker and CLG briefings
Development Response
• Translator available within the team for local businesses whose first language was not English
• Providing temporary loading zones where possible for local businesses and working with businesses to coordinate larger deliveries
• Installed additional public street bins to keep the site environment clean and tidy
• Visibility – stripped back the hoardings and scrim. Installed more business signage for visibility
Complaints – Who and How
Complaints - Link Alliance Response
• Ensuring any wayfinding or business promoting signage taken down for construction purposes is put back in the correct position
• Early notification communicated to stakeholders and public on upcoming works
• Where possible, noisy or disruptive works delayed / undertaken at different times or ceased completely
• Window cleaning for ground floor businesses on Victoria Street and Albert Street
Complaints - Link Alliance Response
• Sweeping of pedestrian areas and removal/covering of trip hazards
• Taking down noise mats following completion of noisy works
• Removing and replacing scrim on hoardings that is no longer relevant in the locality (i.e. if a business has moved location)
• Other construction solutions e.g. construction methodology altered to reduce noise
SIBD report – next steps
• Any further comments to be received by 31 October
• Draft report to be issued to CLG for comment
• Report finalised