What We Do Matters - Citywide Group staff magazine (March-April 2021) by Citywide

WHAT WE DO ... Citywide staff magazine

March-April 2021

Bayside Trees team, maintaining amenity in streets of Highett (page 18)

...MATTERS We believe communities thrive and prosper in healthy, safe, sustainable and vibrant cities.

March-April 2021 Cover pic: Bayside Trees team member and arborist Richard Keary deftly prunes street trees in bayside Melbourne.

Mobile e-waste factory Another core component of a future circular economy.

8-9

Bushfires memory Citywide engineer volunteers for bushfire recovery

What We Do Matters is the staff magazine for the Citywide Group, including subsidiaries Technigro, Gordon McKay and Frontline Electrical.

This is YOUR magazine, which thrives on your stories, photos and anecdotes from all various fields of operation: from Melton in Melbourne’s northwest to Cardinia Shire in the southeast; from Victoria and Tasmania to Queensland with NSW and ACT in between.

Staff anniversaries Long service milestones recognised

On The Tools Board member Andrea Waters visits Frontline

Email: Submit your contributions to communications@citywide.com.au ISSUU: Download the issuu mobile app to read every edition of WWDM.

Regular features 6 CDT/New Business Wins 7 COVID, Health & Wellbeing

Opinions expressed by individual authors do not necessarily reflect those of Citywide or its subsidiaries.

CEO NOTES

WHO can believe we’re already a quarter of the way through the year? You can be forgiven for thinking the acceleration of time is a recurring feature that defines daily life at Citywide. Tempus fugit! And yet, our teams - be you on frontline operations or corporate functions at head office - continue to deliver great work for our many different customers and the community. I’m encouraged by just how resilient and committed to the task each and every one of our teammates are. My executive team understands just how busy life feels at present

What We Do Matters March-April 2021

Also 15 Technigro case study 16 Gordon McKay news wrap 17 From the Frontline

and we’re well aware of the great demands placed on you to deliver our services through thick and thin. As I write, we continue to plan and budget for the next financial year of operations as well as review our three-year business plans. Next month (May), we release the three-year Culture Compass Survey and my plea to you all is to complete the survey questions. Only with your input can we learn how well we are doing with our company culture. And, behind the scenes, we continue to work on the key elements of our digital transformation. Stay tuned for how this develops.

#DigitalCitywide

New vehicle tracking system MT Data proves it’s ‘hot to trot’ CITYWIDE’S new fleet telematics system, MT Data, has dramatically proven its efficiency after a ‘hot load’ emergency in the City of Melbourne. At 8am, Melbourne Waste Operations Supervisor Glenn Stewart took a familiar but unwelcome radio call from residential hard waste driver Andrew Martin reporting smoke coming from his vehicle; what’s known as ‘The Hotload call’. Lava Evaga, driving another hard waste vehicle nearby in Elizabeth St in the city, spotted the issue and immediately reported it to Glenn at the depot. While Andrew called the Melbourne Fire Brigade (MFB), Glenn used MT Data - a key component of Citywide’s Digital Transformation program to quickly ascertain the location and position of trucks and found a safe, suitable spot away from pedestrians and road traffic to dump the hot load and easily direct the fire crews to his location. The MFB were on scene within moments and quickly extinguished the smoking load while it was being dumped - moments away from igniting properly. Infrastructure Routine Maintenance team member Rosario (Ronnie) Dalli also attended the scene with a Bobcat and dump truck shortly afterwards to clean up the sodden load.

A very serious incident was managed very effectively using MT Data. Glenn, Andrew, Ronnie and Lava all received a $50 voucher for the calm, professional actions they took to prevent a truck fire in the centre of the busy city. MT Data is a digitised vehicle fleet management system that will help the company to identify and realise significant efficiency and productivity gains. Words: Liam Crowley Innovation & Continuous Improvement Manager How We Do It Matters March-April 2021

Your say

NEWS

What is the oddest thing you’ve seen while on the job at Citywide?

Welcome to the CITYWIDE FAMILY

Terry Maycock, Team Member, Whittlesea Trees Planting

“A casual turn up for his first day on the job wearing thongs!” Alex Kendall, Arborist, Bayside Trees

WHAT WE DO MATTERS! “Having to deal with a resident that had chained themselves to a tree marked for removal because they didn’t want it removed.” Marco Kunst, Operations Supervisor, WFV Cleansing program “After explaining to my crew that they would be walking 10 to 15 km a day, seeing a new employee rock up for the first day on the job in 10 inch heels!” GOT SOMETHING TO SAY? We’d love to hear about your roles and experiences at Citywide - whether it’s anecdotes about the oddest things you’ve seen out and about; what’s unique about your job; or tips you’d share for jobseekers wanting to become an arborist, gardener, civil engineer, garbage truck driver and more, Get in touch:

creative@citywide.com.au 4

Citywide has successfully completed the acquisition of NSWbased utilities and infrastructure specialist service provider Ultegra Pty Ltd, the company has announced. CEO Chris Campbell said the acquisition was consistent with delivering Citywide’s Vision 2025 strategy for growth, both organically and via acquisitions. “I’m delighted to announce that we have successfully completed this acquisition and we warmly welcome all Ultegra team members – our new colleagues – to the Citywide family,” Chris said. “Like Citywide, Ultegra’s relationships with their customers, plus their skilled and

highly committed employees, are central to the success. Together, our businesses will bring a highly specialised, innovative and collaborative approach to our clients and the communities we work with. Ultegra was established in 2003, primarily operating in the contestable electrical design and construction markets. Today, its dedicated team of over 60 Engineering, Project Management and Field Delivery employees deliver design, construction and maintenance services for transmission and distribution assets for both public and private utility and infrastructure customers across NSW and the ACT.

Visit: www.citywide.com.au/Media-Room

“It’s 11:30AM and i’ve just watched two of your staff members clean

a barbecue at the Canberra Aqua Park. Their approach to their job, the attention to detail and overall attitude was nothing less than impressive. I just want to congratulate you on your selection of staff and the two staff members for their professionalism and exemplary effort.” Regards, Paul

What We Do Matters March-April 2021

NEWS

Mobile e-waste recycling factory gives a glimpse into a ‘circular’ future VICTORIA’S waste recycling movement got a long overdue shot in the arm last month when the switch was flipped on a revolutionary mobile e-waste recycling factory at the Waste Transfer Station in West Melbourne. The facility includes manual disassembly stations and plastic shredding equipment to process the reusable components of computers, printers, TVs and other electronic devices into separate recycling streams; filling a critical need for municipal councils. The first facility of its kind in Australia, the factory is the brainchild of e-waste product steward ANZRP, part funded by Sustainability Victoria and supported by its e-waste collection partners, Citywide and the City of Melbourne. Presently, the plant is undergoing international certification to ensure the safe and environmentally sound collection, storage, transportation and treatment of its operations. Upon certification, e-waste delivered to the facility will be sorted by two full-time staff from Citywide’s social enterprise partner Outlook Environmental, which employs and trains disadvantaged workers. The mobile factory is another significant step on Citywide and the City of Melbourne’s path to cement the foundations of a ‘circular economy’ – reducing the consumption of finite resources, and ensuring as much waste as possible is returned to productive purpose. “This is a significant development towards processing e-waste where it’s produced, which will dramatically reduce emissions from transport to multiple

processing sites,” Travis Martin, Commercial Waste Manager at Citywide, said. “As well as e-waste collected by councils, places like Dynon Road can receive it directly from conscientious citizens through our regular drop-off events.” World-class compliance The main goal of the current trial is for ANZRP to demonstrate compliance with the highest ecological and safety standards for e-waste recycling, including the world-class AS/NZS 5377 management standard developed by the Australian and New Zealand Governments. Comprising two shipping containers, the facility’s industrial shredder and granulator compact the plastic components which make up most e-waste, while a blower, sorting tables and bins enable staff to sort circuit boards, keyboards, batteries, cables, copper wire, metals, and glass for further processing. Prior to the Victorian Government’s 2019 e-waste ban, it was estimated that the state generated more than 53,000 tonnes of e-waste each year – most of which made its way into landfill. The mobile plant at Dynon Road is part of a major commitment by the Victorian Government to upgrade e-waste processing across the state, and to alert the public to the dangers of diverting e-waste to landfill.

Read the full story online: www.citywide.com.au/Media-Room How We Do It Matters March-April 2021

Culture Compass survey set for launch NEXT MONTH sees the launch of the triennial Culture Compass survey across the Citywide Group. The survey is a comprehensive assessment of the state of the company’s culture and involves an approx. 15-minute questionnaire, which all staff are asked to complete. The last Compass survey in 2018 provided an honest assessment of our corporate culture across nine key qualities including customer, community, accountability, collaboration and innovation. It also resulted in the formation of the Culture Champions group to deliver a packed program of initiatives. These initiatives included the LEAP training program for operations supervisors and other key operational personnel; innovation training to develop a framework for fostering business improvement ideas; and a

refresh of the company values - all items which were informed by staff through the original Compass survey responses and post-survey feedback workshops. “In between the three-yearly survey, we have conducted annual Net Culture Score ‘pulse checks’, which have revealed a continuous improvement in our position,” Angelica Georgaklis, Executive - People and Culture, said. “Building the right kind of dynamic, collaborative culture we want at Citywide is ongoing daily process but we remain resolute in our efforts and will continue to strive for improved conviction scores for each of the nine qualities to be assessed. “We want everyone’s views to be heard through the survey, so I would encourage all staff to ensure they complete the survey when it’s released.”

Customer Development & Tenders News

THE PAST couple of months have seen plenty of tendering activity, with Citywide picking up some significant new projects for different LGA customers. The Melbourne Infrastructure Services team has commenced work on the City Road Dog Park development for the City of Melbourne. Elsewhere, the LGA Capital Works team landed several new landscaping projects within a fortnight.

These are terrific sized projects for us and are going to keep the LGA Capital Works team busy for the next few months! In detail those projects are: • City of Whittlesea – Rochdale Square streetscape and park upgrade • City of Whittlesea – Landscape & Tree Planting project at Woodcrest Estate • City of Whittlesea –

What We Do Matters March-April 2021

• • • •

Carrington Blvd playspace upgrade City of Whittlesea – Laurimar 1C Street tree removal and installation project City of Whitehorse – Holbury Reserve playspace project City of Brimbank – Evergreen Reserve upgrade project City of Hobsons Bay – PA Burns upgrade project

Sarah Stubbs Manager, Customer Development & Tenders

Hope Assistance Local Tradies (HALT) - a grassroots suicide prevention charity - recently delivered a workshop for the Melton team. Since its establishment in 2013, HALT has reached more than 100,000 tradies and community members, raising awareness of mental health, and providing information about support services. The HALT program emphasises the importance of mates looking out for one another and works to break down any barriers for tradies seeking support when they are experiencing mental health difficulties. Tradies make up over 30% of the workforce, with more than 90% of tradies being men. Tradies are one group that experience mental health

issues often without support. Many will not seek the help they need if they are experiencing depression, anxiety or suicidality due to stigma and a culture that generally doesn’t encourage talking about mental health. For more info, contact your People & Culture Business Partner or visit: https://halt.org.au/

- Trang Lobos P&C Business Partner

FROM 1 DECEMBER 2020 Location: Boardroom B 54 Green Street St North Melbourne VIC 3051 Contact your Supervisor/Manager to arrange appointment For more information, email the

injurymanagementteam@citywide.com.au

TUES 12PM – 3PM THUR 12PM – 3PM

How We Do It Matters March-April 2021

For Citywide engineer Peter Biggs, a photographic record of the 2020 bushfires offers a personal reminder of one of the most emotional and rewarding tasks in a 40-year career. THE PHOTOS say it all. Messy little heaps of white ash where sturdy wooden viewing platforms once stood. The ghoulish limbs of charred gum trees flailing at the sky. Bare concrete foundations with screws loosened and twisted by the heat of a hellish inferno. But if the ‘before’ photos present a picture of utter devastation, the ‘after’ photos of Mallacoota’s coastal boardwalks present a very different scene. Taken in many cases just a few months later, they show shiny new walkways and lookouts with galvanised steel balustrades, reinforced plastic decking, concrete stormwater pipes, and freshly-laid paths.

And the most encouraging sight of all: a handful of green shoots springing up among the scorched gums, carrying all the hopes of a new beginning. For Citywide engineer Peter Biggs (left), this photographic record of last summer’s bushfires offers a personal reminder of one of the most emotional and rewarding tasks in his 40-year career. “I’ve worked in many remote places, in the Northern Territory, for many years in Papua New Guinea, but this was a special experience that was up with the best of them,” says Peter. “I was working with amazing crews in some absolutely stunning locations that had burned all the way to the beach. “It was heartening and upsetting and surreal and rewarding, all at the same time.” In at the deep end Although Peter was not in Mallacoota when the fires arrived on New Year’s Eve 2019, like most Australians he watched in horror as the tragedy unfolded on his television. It was the memory of that horror which made him put his hand up when, just a few weeks later, East Gippsland Shire Council reached out to the City of Melbourne for help rebuilding its infrastructure. “Someone at Citywide put my name forward,” says Peter, “to be honest, I couldn’t get there fast enough.”

What We Do Matters March-April 2021

Within days, Peter, 58, and his wife Leanne were on their way to Mallacoota, to assist East Gippsland Council with a variety of projects. Peter’s was to rebuild a dozen of the most popular boardwalks and lookouts that give visitors access to some of the most stunning views along this iconic coastline. “These are vital facilities for thousands of visitors who come to Mallacoota each summer,” says Tom Weatherall, the council’s Manager of Assets and Projects. “The fact that we’ve just had a bumper tourist season, despite all the constraints of COVID, and had great feedback about all the boardwalks and viewing platforms says it all.”

“Someone at Citywide put my name forward. To be honest, I couldn’t get there fast enough.” With a repair bill nudging $1.5 million, the council committed to replacing the walkways and lookouts using only local ‘tradies’ and suppliers, and using a mix of fire-resistant hardwoods, stainless steel mesh, and fibre-reinforced plastic decking, which would give them the best chance of a long life. Balustrading recovered after the fires was refurbished and re-galvanised, plastic stormwater pipes replaced with reinforced concrete, disabled access was improved, and strict cultural protocols observed to ensure a positive outcome for the local Aboriginal community. “Peter did a great job embedding himself in the community,” says Tom Weatherall. “He’s such an approachable guy, he was able to make a lot of strong connections very quickly and to achieve some fantastic outcomes. Everyone was amazed at

how quickly the works were completed. “Using local labour and materials not only delivered some short-term economic support to the area, but gave everyone involved a real sense of purpose and of being closely involved in the community’s recovery.” Two months become ten Peter says that he and Leanne had planned to stay in Mallacoota for 2-3 months, but the scale of the work pushed their visit out to nearly 10 months. “Because of COVID, Leanne was able to do her bookkeeping work remotely, which was a bonus in helping us stay together,” says Peter. “Plus our kids and partners had taken over our house back in Melbourne, so I think COVID did us a favour there as well!”

Read the full interview with Peter online: www.citywide.com.au/Media-Room How We Do It Matters March-April 2021

Long Service Anniversaries

Corey (left) with teammate and fellow Crew Leader Robbie Anderson on site in Bayside Cheltenham

IF YOU’VE parked your car at Brighton Beach, taken your kids to Landcox or Dendy Parks, or spent an afternoon at Sandringham Yacht Club or the Royal Melbourne Golf Club, chances are you’ve walked along a path with Corey Mallia’s stamp on it. For the past five years, Corey has been the crew leader for minor works on Citywide’s Bayside contract – looking after everything from footpaths and parking lots, to benches, road signs and line markings across a 50km² area from Elsternwick to Beaumaris. Such is his love of the job that Corey, 49, this month celebrates 10 years in the role. “There’s never a boring day in this job,” says Corey, who’s regularly fêted by both clients and colleagues for his passion and dedication. “With COVID, a lot more people have been walking around and noticing damage to footpaths and other infrastructure. Plus with mobile apps, it’s much easier to report things. Everyone’s a surveillance officer these days!” Corey has a team of four permanent staff who also work alongside Citywide’s drainage and asphalt teams, so he is sometimes juggling up to 10 people on different projects. But he clearly loves the job – and the job loves him. “He really cares about his work and wants to do the best he can for this community,” says Nick Marinucci, who Corey reports to as operations supervisor for

What We Do Matters March-April 2021

civil infrastructure in Bayside. “He’s a humble guy, but I can show you several letters and messages we’ve got about the quality of his work from grateful residents and shop owners.” Community gratitude One of those shop owners is Keiran Cromie, who as President of the Church Street Traders Association has regular conversations with Corey about footpath repairs and other works that may affect businesses in Brighton. “Corey doesn’t just want to know what we think, he’ll make great suggestions about the best time for doing a job,” says Keiran. “He’s sensitive to things like how elderly residents have been affected by COVID, how works might affect families during school holidays – as a contractor, he’s incredibly sensitive and considerate. “I’ve worked with local councils for more than 25 years and contractors are usually far too risk-averse to have these kinds of conversations. Not Corey – he’s extremely proactive and he wants to make sure everyone knows about works that may affect them. He’s an absolute credit to Citywide and the care they have for the community.” Corey began his life at Citywide as a sign installer in April 2011, then became a surveillance officer oversee-

Long Service Anniversaries ing footpaths and road signs, before being promoted to crew leader in 2016. Today, he heads up the concrete maintenance and line-marking programs, which involve managing third-party contractors as well as liaising with residents, shop owners, Bayside Council and VicRoads. “It’s a big job,” says Nick Marinucci. “But Corey is passionate about his work, and as you’ve seen he cares what local residents think, so he’s always getting good feedback and appreciative comments. His dedication is an example to us all.” But Corey shrugs off the compliments – and handballs a lot of the credit to his fellow Citywide workers. “The camaraderie in our team is really good,” he says. “There’s always a bit of pressure, of course, but it’s not like some industries. “Working with a good bunch of guys makes it much easier to come to work. There’s never really any serious gripes here; everyone just knuckles under and gets on with it. “Several of the guys here have been with me virtually the whole time. I don’t know why you’re making all this fuss about me. I’m just doing my job!”

“With mobile apps, it’s much easier to report things. Everyone’s a surveillance officer these days!”

This year, some 60 teammates are marking long service anniversaries working at Citywide and the City of Melbourne; between them, chalking up 924 years’ service by December!

This year, some 60 staff members are marking long service anniversaries working at Citywide and the City of Melbourne; between them, chalking up 924 years’ service by December! Across the organisation, we are committed to actively recognising such achievements. Here, we salute the following teammates celebrating anniversaries in March, April and May. MARCH 15 years 10 years

JEFFREY WHEELER - Horticulturist, Port Phillip Open Space, VIC ALLYCE REID - Engineer, Routine Maintenance, City of Melbourne

APRIL 25 years 10 years

JOSEPH FARRUGIA - Plant Operator, Melbourne Waste JOANNA CONCEPCION - Operations Support, NSW COREY MALLIA - Crew Leader, Bayside Civil Infrastructure, VIC

MAY 20 years

LISA CARTY - GM Municipal Victoria

10 years

GARETH COWLISHAW - Team member, Melton Open Space BEVAN JOHNSON - Operations Supervisor, Stonnington Trees

The Melbourne Civil Infrastructure Services team put on a BBQ for teammate and fellow engineer Allyce Reid (above centre, and right), who marked 10 years’ service in March.

How We Do It Matters March-April 2021

COMMUNITY ENGAGEMENT

Living Colour ... “a great opportunity to connect with new and existing neighbours.” IF EVER a statement neatly sums up our What We Do Matters mantra, it is this great piece of feedback from a group of inner Sydney residents, who recently picked up stacks of plants for their neighbourhood.

All credit to the Living Colour crew - Nathan Gray, Jason Pike, Hunter Smith and Greg Michell - for facilitating the giveaway at the end of the seasonal floral displays, on behalf of the City of Sydney.

“We had a great turnout this morning as we promoted the (Liv-

ing Colour plants rehoming) event also to the new families living at The Block (Redfern, NSW), and Wild Flour Café assisted us with free coffees for the new residents! “Thank you again for your assistance - it has been a great opportunity to connect with new and existing neighbours. “In the next few weeks, we will replant the plants in verges, especially around Louis and Eveleigh Street where greenery is much needed. Spring plants have taken off and have been thoroughly enjoying this wet weather.” - Matteo S. Far West Redfern Dwellers

What We Do Matters March-April 2021

SNAPSHOT: Princes Gardens Stage 3 works completed by the LGA Capital Works team. Client: City of Stonnington Location: Prahran Victoria Overview: Princes Gardens provides for a variety of relaxation, recreation, entertainment and event opportunities the nearby busy Chapel Street precinct in Prahran. A draft Masterplan was developed to ensure Princes Gardens continues to offer open space and facilities that are safe, accessible and contribute to maintaining our healthy and vibrant community.

Citywide were engaged to complete Stage 2 works incorporating: • New paths between Little Chapel Street and Essex Street • New lighting • New picnic area with shelters, bbqs & picnic tables • New park furniture • Removal of one tree • New irrigation, garden beds and tree planting • Re-grading of the sunken oval - Kenneth Linn Graduate Engineer LGA Capital Works team

WHAT WE DO MATTERS - Pool Room Praise “Very impressed by the work and the

commitment of your team. Keep it up! If only all our sub-contractors were as professional as Citywide, my job would be very easy! - Damien Sibio Project Manager - Aspekt

“I took a call from a resident today to advise that

your driver Brendan provided a great service in removing leaf matter. The resident advised me that Brendan got out the sweeper and hand swept the difficult to reach places. “Please can you pass on my thanks and keep up the good work in this challenging time. Thank you.” - Mark Worsey City Works Department City of Whitehorse Council

“I just wanted to give some feedback on one of

your employees who we really appreciate. “I don’t know his name, but he is our regular street sweeper. He takes his job very seriously and I have seen him in the winter months using a blower to get the leaves from under parked cars. “He has consistently waved and made eye contact and asks so politely if we would like to move our cars. Now if we hear the truck, we move the cars immediately. “He is certainly a rare employee that takes his job so seriously and appears to get a certain satisfaction when the job has been done well. “Please accept our thanks for the lovely service we receive.” - Karina S. Brighton East How We Do It Matters March-April 2021

Critical Risk Framework —

SAFETY, EVERYBODY. EVERY DAY.

LIFE SAVING RULES NEVER WORK AT HEIGHT WITHOUT APPROPRIATE FALL PROTECTION

NEVER ENTER A CONFINED SPACE WITHOUT A CONFINED SPACE ENTRY PERMIT IN PLACE

How We Do It Matters March 2021

NEVER WORK UNDER POWER LINES WITHOUT A SPOTTER IN PLACE

Case Study

Technigro get their ‘claws’ into aggressive problem weed Izaac Loosmore

Business Development - Technigro

Cat’s Claw Creeper (Macfadyena unguis-cati) is a woody vine which is an aggressive climber and has the ability to suffocate native vegetation; even growing up over tall trees, with many bushland areas in eastern Australia having serious infestations of this species. It swarms in many different environments, conditions and stages of growth including: large tree sized vines; isolated smothered canopy trees; and dense infestations amongst native vegetation. It is most commonly naturalised along waterways and in disturbed rainforests, but is also commonly found in open woodlands, waste areas, plantations, disturbed sites, along roadsides, and growing over fences and old buildings. Cat’s Claw Creeper is particularly aggressive in riparian vegetation in south-eastern Queensland, and was recently ranked as the fourth most invasive exotic plant species in south-eastern Queensland, and is currently regarded as a priority environmental weed in five Natural Resource Management regions. Years of experience Technigro’s Bush Regeneration Team has been involved in Cat’s Claw Creeper treatment projects across South East Queensland in multiple catchments for the past eight years. We have been developing treatment methods over

the years to help in the combat against Cat’s claw. Initial treatments involve skirting vines from existing vegetation; cutting vine stumps to the ground; and treating them with appropriate approved herbicides. Follow up treatments in these areas is essential to reduce the occurrence of the vine growing up trees again – In some instances, vines were reported to have grown over a metre in eight weeks. The vigorous and extensive root system, which produces large tubers at about 50 cm intervals, also adds to the invasiveness of this weed, and supports the need for constant follow up treatments.

WHAT WE DO MATTERS - Pool Room Praise “Good afternoon Benny and Citywide

Bayswater Road Team, “We wish to thank everyone who worked tirelessly and with great care on our Bayswater Road street upgrades. The work involved was considerable and required much precision. “The result is a vastly improved amenity for us. In particular, the altered corner at Flockhart Street and Bayswater Road has made it much

easier for turning vehicles and garbage trucks. As someone who uses a wheelchair for my mother, the levelling of the sidewalks to the road across Flockhart Street is fantastic. Again, thanks for all your hard work, and patience with us getting in and out. It is much appreciated. Best wishes.” - Maggie R. and Ken M., Kensington How We Do It Matters March-April 2021

Who’s who in the zoo at Rob makes a splash for sick kids

Gordon McKay Geelong Service Manager Rob Wright-Janocha has made a splash to help sick kids - raising $1,435 for the Starlight Children’s Foundation through its Super Swim Challenge. Spending more than six hours in the swimming pool, Rob achieved his 15km distance target in 8,597 strokes, humbly quipping: “People asked if I could swim, I just said I can float very fast.” Overall, an incredible $1.9 million has been raised to help to brighten the lives of over 48,717 sick kids enduring treatment. Donations can still be made online at: superswim.org.au/robw-j

knowledge of work planning, labour resourcing, estimating/tendering, has been instrumental in supplying customers with works which are completed on time and on budget. Brett’s communication skills give those around him the comfort & information required to ensure all parties are aware of the works & position each task is at on the job. This communication also assists with progression of works to be completed efficiently to time frames & budget. BRETT MCLEOD Along with his knowledge of Project Manager the industry Brett’s dedication to his work & assisting everyone Brett has over 15 years’ experience around him ensures works are in electrical contracting across completed successfully to the various industries. high standards expected of not His experience and skills in the only the clients, but of himself. electrical field along with his

www.gmckay.com.au/about

Cottage by the Sea kids get fundraising boost GORDON MCKAY’S annual support for Cottage by the Sea has helped the children’s charity smash a $60,000 fundraising target almost four times over. Cottage by the Sea - which provides structured holiday camp programs for children nominated by schools and welfare agencies across Australia - had set out to raise $60k

What We Do Matters March-April 2021

through its inaugural Giving Day, in place of its Annual Fair, which was cancelled because of COVID. It ended up raising an astonishing $231,836, to enable more than 400 additional children to the centre in Queenscliff, Victoria. Read more: www.cottagebythesea.com.au/

From the Frontline ...

Jason Bryan

Project Manager Frontline Electrical

From great heights, Frontline Electrical land on their feet Frontline Electrical, proudly part of Citywide Utilities, recognises the importance of refreshing on the job training on a regular basis to ensure it is on the forefront of our employees’ minds. The Frontline Electrical staff at Cattle Hill Wind Farm work in the middle of Tasmania and have people on site seven days a week, 10 hours a day, spending most of their day at heights in excess of 100 metres. Rescue planning and training is essential to providing a safe workplace for our employees. Our six team members working at Cattle Hill Find Farm were recently put through two refresher courses on site, with a practical component where they had a mock emergency rescue. These courses provided our employees with the skills and knowledge required to participate in a

rescue operation. Team members are refreshed on the skills of how to nominate placement of rescue equipment; control hazards facing the rescuer, victim and others whilst maintaining Safe Approach Distances. They also have the practical skills of rescuing and removing victims to a place of safety. Frontline recognises that ongoing refresher training builds long-term memory. One thing we all know from personal experience is that knowledge fades over time. Theoretical knowledge of skill-based subjects needs to be supported by practice. This mock rescue involved lowering an employee from the top of the wind tower down 100 metres of ladder access to the base. Completing this training on site allowed the employees to familiarise themselves with the rescue tools and equipment should they one day be required to use.

Follow: linkedin.com/company/frontline-electrical/ NEED TO KNOW: Citywide Compliance Breach Procedure CITYWIDE’S Compliance Breach Management procedure has been released, detailing updated requirements for identifying, assessing, remediating,

reporting and recording breaches of regulatory compliance obligations. Staff can find the Procedure in the Document

LIbrary on SharePoint or by contacting Compliance Officer Amanda Kovacs, by email: amakov@citywide.com.au

How We Do It Matters March-April 2021

TEAM SPIRIT

Maintaining amenity in streets of Highett

MELBOURNE’S bayside suburbs have never looked more inviting especially with our Trees team helping maintain amenity for the benefit of local residents. Not only do the team bring a wealth of experience to the task, a healthy dose of team spirit and a love for the role ensure arborists Daniel Webb, Alex Kendall and Rich-

What We Do Matters March-April 2021

ard Keary always wrap up the day’s schedule with a sense of accomplishment. “(It’s the) Satisfaction of seeing the results of a hard day’s work, driving down a street that you have previously worked on and seeing how great it looks,” says Daniel. Alex agrees: “Enjoying your job, going home after a hard day at work and feeling that you have accomplished a great deal, going the extra mile and knowing that your extra effort - whether it is during the day or at the end of it - doesn’t go unnoticed by your supervisors and it is appreciated. “(Ours is a), really good yard to work in and be a part of,” he adds, reflecting on some of the rewarding aspects of his role.

Bayside City Council covers an area 37Km2 in size

Your say What is one of the most rewarding things about your career at Citywide? Brad Battersby, Team Leader, Yarra Trees

WHITTLESEA Trees Planting and Parks Maintenance Coordinator Terry Maycock (above) was on hand to represent Citywide as our customer, the City of Melton, reopened three parks and play spaces following landscape upgrades delivered by the LGA Capital Works team. Pictured with Terry are Cr Lara Karli and Cr Kathy Majdlik, Melton’s Mayor, at Bloomsbury Drive Reserve. Check out the LGA Capital Works team’s epic landscaping projects online:

“Being able to complete two Cert 3’s in horticulture and arboriculture, being runner-up for Apprentice of the Year, working on the government house contract and the sky is the limit working within Citywide.” Tracey Allen, Ops Supervisor, Port Phillip

www.citywide.com.au/detail/community-play-spaces-for-melton “Watching my crew grow and develop, taking ownership of their work and their achievements and being proud of what they have done.” Craig Neiwand, Parks team member, Port Phillip

“Satisfaction for doing a good job for the community.”

Join the LITTLE Collins St in the centre of Melbourne is a picture of activity as the Commercial Civil Works crew makes light work of remediating the road surface during peak business hours.

Download the QIN app on your mobile phone to access the ‘Citywide’ channel

New manager drives a progressive agenda at Citywide Asphalt Group

Mac (left) with Stephen McArthur, GM of the Citywide Asphalt Group, pictured at the Laverton Plant THE PRODUCTION of asphalt roads can be a long and winding science, full of pitstops and possibilities. There’s the quarrying of the rock, and whether your aggregate should be made from granite, basalt, or another igneous rock. There’s the production process, which has advanced significantly in recent years with new recycling technologies and energy efficiency. And there’s the laying of the road itself, with all the labour and machinery, the permits and regulations, that go into creating a hard-wearing road surface. At Citywide Asphalt Group, we’re lucky to have a production manager who has not only seen each of these processes first-hand, but has been in the driving seat of their execution. Macmillen Mujuru had just completed an engineering degree at Deakin University when he joined Fulton Hogan as a graduate engineer in September 2018. He so impressed his seniors that two years later, at just 31, he was appointed production manager of the joint venture between Citywide and Fulton Hogan – now known as the Citywide Asphalt Group (CAG). Macmillen, or Mac as friends and colleagues call him, is proud to show off the fruits of his “deep vertical integration” in the Victorian asphalt business – which, in just two short years, included asphalt laying on new runways at Tullamarine, new lanes on the

What We Do Matters March-April 2021

M80 Freeway, production and maintenance in Lara, Dandenong, Westall and Brooklyn, capital upgrades in Ballarat and Geelong, lab research in Dandenong – and quarrying and capital upgrades at Tynong and Tylden. “With so many new roads under construction, and a cutting-edge asphalt plant being developed in Laverton, I was able to travel around the business and experience a huge range of activities in a very short time,” says Mac. “I think I fully exercised every rotation possibility in the graduate program!” With his wife Erica climbing the nursing ladder at his side, Mac was able to realise his personal ambition to learn every aspect of the asphalt business from the inside out. And he says, the CAG partnership made it possible to ride that corporate dream across the state, at his own pace. “I was always made to feel that the company was right behind me,” he says. “Because we’re a small team, the work culture is really tight, like a secondary family. I don’t think anyone here ever feels like a number – everyone has a close relationship with their colleagues and managers. There’s genuine love and care between all the staff.”

Read the full interview with Mac online: www.citywide.com.au/Media-Room

Citywide Directors ‘on the tools’ WITH RECENT COVID-19 restrictions have gradually eased around Australia, it has created opportunities for Citywide’s Board members to gradually get back out ‘on the tools’. Recognising the diversity of all operations and industries in which Citywide works, our Directors are actively invested in all levels of the business, frequently engaging with operations teams across our different geographies. In March, Andrea Waters travelled across Bass Strait to visit one of Frontline Electrical’s customer sites; inspecting electrical installation and maintenance works programs at the Porta Timber Mill in Bridgewater, north of Hobart.

Above: Project Manager Phil Clark shows Andrea Waters around the plant while, below, Project Delivery Manager Martin Jackson explains some of the site’s the key functions.

Frontline Electrical’s new website has just gone live! Discover more about Frontline, its exciting client projects and more, at:

www.frontlineelectrical.com.au/ How We Do It Matters March-April 2021

Critical Risk Framework —

SAFETY, EVERYBODY. EVERY DAY.

THE 12 CRITICAL RISK PROTOCOLS Extreme Critical Risks

Critical Risks

Confined Space Entry

Operation of Mobile Plant

Excavation & Ground Penetration

Working Around Powerlines

Operation of Fixed Plant

Working Alongside Traffic

Working at Heights

Fitness for Work

Hot Work

Isolation of Hazardous Energies

Driver Behaviour

Electrical Safety

The Critical Risk Framework (CRF) forms a significant component of the Citywide HSE Management System. Critical Risks have potential to cause fatality, serious injury or significant business interruption. It is essential that our workforce understand these risks and are actively engaged in applying associated rules and controls to ensure that all reasonably practicable steps are in place to protect their own and their colleagues Health and Safety at work.

What We Do Matters March-April 2021

Contact:

Got a story to share? Send your articles, ideas or photos by email to: creative@citywide.com.au or text 0427 307 216

Photo: Silent sentinels: The RAAF Memorials on Anzac Parade in Canberra featured in the RAAF’s 100-year anniversary celebrations at the end of March. The Memorials are maintained by Citywide’s National Capital Authority open space team.