What We Do Matters - Citywide staff magazine (July-August 2021)

WHAT WE DO ...

Citywide staff magazine

July-August 2021

Ultegra team helps Victoria storms recovery pages 14-15)

...MATTERS We know communities thrive and prosper in healthy, safe, sustainable and vibrant cities.

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July-Aug 2021 Cover pic: An Ultegra crew works on reconnecting power supplies in Victoria’s storm-hit Dandenong Ranges.

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End of year results Strong finish to financial year

From apprentice to long serving project manager Jarryn reflects on 15 years of life at Citywide

What We Do Matters is the staff magazine for the Citywide Group, including subsidiaries Technigro, Gordon McKay, Frontline Electrical and Ultegra.

This is YOUR magazine and it thrives on YOUR stories, photos and anecdotes, be it from Melton in Melbourne’s northwest to Cardinia Shire in the southeast; from Victoria and Tasmania to Queensland with NSW and ACT in between.

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Work off winter blues Get fit for spring with new fitness provider

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Storm recovery Ultegra helps reconnect vic power customers

Email: Submit your contributions to communications@citywide.com.au ISSUU: Download the issuu mobile app to read every edition of WWDM. Opinions expressed by individual authors do not necessarily reflect those of Citywide or its subsidiaries.

Regular features 7 Long service anniversaries 18, 19 WWDM appreciation

from the community

Also 8

Knox tree planting

13 Technigro’s animal encounters

CEO NOTES AS we’re already well into the new FY22 financial year, it is an opportunity to briefly reflect on the unique year that we’ve had.

The dreaded C-word (COVID) continues to influence business, economic and societal issues. But it is very pleasing to note how well you have managed your way through the past 12 months: on an individual basis as much as a team level.

Pleasingly, we closed out the 2021 financial year in a strong position; posting our highest ever revenue result.

While mixed, our Safety results - another key business performance measure - also provide

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What We Do Matters July-Aug 2021

fresh insights to help us prioritise initiatives to further improve our overall safety statistics.

And, as I write, we are currently crunching the results of the latest Culture Compass Survey.

While we had a pleasing 12% overall improvement on the qualities assessed, other survey metrics - such as readiness for change and poor perceptions of staff development - show we still have work to do.

Culture is everyone’s business and it’s important we all work as one team to create the kind of culture, the business and working environment we all want to be proudly associated with.

Your health and wellbeing are everything.

Staying safe and avoiding injury while on the tools is paramount. Just as important is having the right healthcare and medical attention should something happen.

Which is why we’ve partnered with Priority Care Health Solutions to to ensure you get the fastest, most effective medical treatment possible in the event you are injured in the workplace.

WE’VE GOT YOUR BACK!

Laun ching Sept 1st

What to do if you are injured: Immediately report the injury to a Manager or Supervisor.

In an emergency, dial 000.

Supervisor calls Priority Care immediately for medical advice and support: 1300 020 357

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News

Challenging financial year ends on a high AFTER what proved to be one of the most challenging years in the Citywide Group’s history, the company crossed the June 30th finish line in a strong position to continue growing in FY22.

The past 12 months have seen operations conclude the first full financial year of the COVID-19 pandemic.

Despite the continuing public health emergency, which heavily influenced customer operations, Citywide’s teams across the board doubled down to close out the year on a positive note.

Financial strength Compared to Budget, the company reported a strong financial performance. Full year revenue was $300 million, $16 million - or 5.3 per cent - above Budget, making it the company’s highest ever revenue result.

Earnings before interest and tax (EBIT) was $6.7 million for the year, $0.2m favourable to Budget.

In particular, the City of Melbourne contracts and Commercial Waste division finished the year beating Budget, as did the NSW and ACT teams, the latter off the back of re-securing the National Capital Authority contract.

And, adding to the FY21 result, the newly acquired Utilities and Energy electrical businesses

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Gordon McKay, Frontline Electrical and Ultegra posted strong trading results, exceeding Budget (when excluding acquisition expenditure).

Safety net Safety is another fundamental key performance metric which the company is assessed on each year.

Restrictions through the COVID pandemic proved a major obstacle to supporting injured workers and this has directly impacted our injury statistics.

Our key injury performance indicator did not quite achieve our target, coming in just over the Threshold target.

In FY22, we will be implementing some targeted activities to both prevent and manage musculoskeletal injuries, the major contributor to our injury statistics.

More information on these programs will be shared with the business in coming weeks.

Pleasingly, the business exceeded the stretch target for reduction in Motor Vehicle Incidents.

As many of our ‘At Fault’ incidents occur at low speed, such as when reversing or when manoeuvring in restricted areas, this is a great result given that more people worked form home in the past year.

Further, the increase in number of vehicles parked in residential

What We Do Matters July-Aug 2021

streets created additional hazards for our teams, particularly those in our Arboriculture and Waste businesses.

Our performance against other key KPIs are: • Completion of Calendar of Events - 81% (Threshold) • Completion of Level 2 Audits -100% (Stretch) • Completion of Critical Incident Reviews (Stretch) • Close out of High Priority Actions 97% (Target) Culture survey standings This year also saw the company undertake its three-year Culture Compass survey - the third performance metric the company’s progress is judged on.

Despite a lower participation rate from the 2018 survey, overall there was an average 12 per cent improvement across all qualities surveyed, including Customer, People and Productivity, plus specialist modules including safety and change readiness.

However, the positive results were tempered by other factors that continue to hold us back (see opposite).

Plans are now being made to engage the whole business in developing a new three-year Culture roadmap.

2021 Culture Compass Survey Results Snapshot

Thank you to everyone who completed the 2021 Culture Compass survey.

PROGRESS! A 12% overall improvement from 2018:

65% >68%

Foundation of safety, care, respect and pride in the company working

65%

47% Staff don’t feel they are being developed

Good connection and understanding of customers

↑17% More open to new ways of Staff take Corporate Social Responsibility seriously, underscoring WWDM

But, compared to 2018, improvements still to be made:

43% Readiness for change needs to improve 46%

Politics, no transparency = separation across teams

51% Promises not always kept, reducing trust

Culture is still not a point of difference.

So, what next?

In-depth results analysis with Operational and Corporate Leaders

Company-wide small group forums

Develop new threeyear roadmap – with all-staff involvement

Culture starts – and continues - with you.

WHAT YOU DO, MATTERS. 5

Long Service Anniversaries

MOST PEOPLE working in urban parks and playspaces are naturally drawn to the “Great Outdoors”, and to the restorative peace and surprising solitude that can be found in our open spaces.

But for Citywide project manager Jarryn Pittonet, it’s more about the people – not just the “great folks” that make up our project teams, but increasingly, the inspiring designers, landscape architects, and council planners who he spends a large proportion of his days with.

“Designing parks and playspaces is much more about collaboration now than when I joined Citywide in 2006,” says Jarryn. “Not just between architects and developers, and contractors and councils, but also with the citizens who use the facilities we’re developing.”

Jarryn says social media and online engagement have rapidly accelerated residents’ involvement in open space planning. “It’s easier for councils to engage with residents, of course, but there’s also a greater focus on transparency and efficiency – particularly with meeting State Government deadlines for spending project funds.”

Jarryn sees greater community engagement as a “win-win” for both communities and councils, which use online channels and public forums to canvas residents’ opinions on everything from the play facilities their children want to the tree species they’d like planted in their streets.

“Of course, some people will always find a reason to complain,” laughs Jarryn, “but with tree species – just

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What We Do Matters July-Aug 2021

as with all aspects of conservation – it’s imperative for councils to defer to the experts. These days, councils have a very good idea of which trees perform better and are safer for residents, and they recommend those specific species when they canvas residents’ opinions.”

From apprentice to project manager It’s been a long road since Jarryn joined Citywide as a parks apprentice servicing the Whittlesea contract out of Epping. While he still oversees tree planting in Whittlesea, his management role sees him travelling further afield – overseeing open spaces and playspace contracts across the Greater Melbourne metropolitan area.

Since he became Project Manager for LGA Capital Works in 2017, Jarryn has overseen some of our most prominent and prestigious playspace developments – including multi-million-dollar upgrades at Taylors Lakes, Keilor Downs, Essendon and Port Melbourne.

Jarryn cites the Taylors Lakes Flagship Park and Woodlands Park in Essendon as two of the projects he’s proudest of. “I think it’s the sheer size of these projects that I enjoyed the challenge of,” he says. “They both involved dozens of people, lots of work with architects and council planners, extensive community consultations… not just over playground designs, but state-of-the-art sports facilities, footpaths, landscaping, indigenous trees, you name it.”

In recent years, Jarryn has seen playspaces evolve into

Long Service Anniversaries richly imagined and professionally equipped amenities, with sculpted play equipment, slick skate and parkour facilities, professional basketball and tennis courts – all thoughtfully combined with native plantings, creative sculptures, and even some watering holes and nesting-boxes for native wildlife.

“Playspace design is a meticulous science these days,” he says. “In Australia we’re lucky to have both state and local governments that recognise the importance of outdoor space for families who often have little in their own homes.

These places not only provide a great place for kids to play, but a vital source of fitness and wellbeing, and a place where literally hundreds of people meet and make friends.

Their importance to community health cannot be underestimated.”

A company where people stay With such personal passion, it’s no surprise that Jarryn has stuck with Citywide for 15 years. And, he says, he has no

This year, some 60 staff members are marking long service anniversaries working at Citywide and the City of Melbourne; between them, chalking up 924 years’ service by December!

Across the organisation, we are committed to actively recognising such achievements.

Here, we salute the following teammates celebrating anniversaries in July and August.

JULY 25 years THEO ROMIOS - Operations

Supervisor, Moreland Waste

AUGUST 25 years

WAYNE FLAVEL - Plant Operator, Moreland Waste NEIL BAKER - Manager, NW Municipal

20 years BOB DONOVAN - Plant Operator,

Bayside Sweeping

15 years ROCKY IACONIS - Crew Leader,

Melbourne Infrastructure Services

DAMIEN CONNELL - Operations

Supervisor, Port Phillip Natural

Heritage Areas 10 years

PAUL TOPE - Operations Supervisor, Bayside Parks

Young apprentice Jarryn kicked off his Citywide career maintaining open space and natural bushland areas intention of moving on anytime soon.

“I think the average role in our industry is something like two years,” says Jarryn. “But it’s interesting to see how much higher it is at Citywide. This company really ‘gets’ people, and there are so many opportunities if you’re prepared to work hard.

“I’ve had chances to grow my career, because Citywide has given me the opportunity to grow myself. I started with a Cert III in Parks and Gardens while I was an apprentice.

Then I did Landscape Construction at NMIT, and a grad certificate in Project Management at RMIT. They were both in my own time, but Citywide picked up the bill, to help me keep up to speed with the projects I was working on.”

For Jarryn, staying ahead of the curve is not just a personal aspiration, but a professional imperative. “Citywide is growing, but so too are advances in tree planting, parks management, playspace design. It’s important that we keep up to speed with new ways of working, with the latest CRM and management tools. Citywide also has a very strong approach to safety, and I think that’s something that our clients and the public really appreciate.

“The other thing I love about working here is that client relationships are a top priority – actually, the company’s number one concern. Our customer relationships are critical, and I have some incredible partners in the councils I work with.”

What We Do Matters July-Aug 2021

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Planting a new spirit of collaboration in Knox IT’S ONE of the toughest balances to strike in the world of urban infrastructure: how many trees and which species should we plant in our residential streets? Everyone knows how critical tree canopy is for providing shade and cooling, and mitigating against the effects of a warming climate. But anyone who’s lived in a city also knows that trees drop leaves in our drains, stain car roofs, crack footpaths, and push their roots deep into our sewage and water pipes.

The City of Knox, like a growing number of Melbourne councils, has been looking at different ways of giving residents a say in the selection of trees for their suburban streets.

For several years, Knox Council has operated a simple online forum through which it informs residents which trees are going to be replaced in their street, and then gives them a vote on potential species to replace them. The process not only helps ensure that new plantings please the locals, but that they suit the location and soil conditions, support the local ecosystem and wildlife – and don’t wreck the footpaths.

“Trees are such an emotive issue that you really need a system that gives everyone a voice,” says Trent McGowan, who has led Citywide’s

work with Knox Council since the company secured its first contract in 2015.

“More and more Melbourne councils are realising this these days, and Knox was one of the early adopters of an online system that provides a fair and democratic basis for selecting our trees. You’re never going to make everyone happy – but this is about the closest you will get!”

Citywide has been the principal contractor on Knox’s tree-planting program since 2016, and has just secured a six-year renewal of their contract which will take them through to 2027.

It’s a particular source of pride to Trent, who has built up such a

trusting relationship with Knox, that the local capital projects officer Ryan Ferguson often engages him in helping to select the best seed stocks and saplings, as well as resolving some of the conflicts that residents have with local trees.

Trust between teams McGowan has been at Citywide for eight years, and has led the trees team servicing Knox for the past four.

Like many in the trees business, he’s come to develop a deep level of trust for his four-member team, so if ever there’s ever an emergency he knows he can leave the day-to-day work to them....

Read the full story online: www.citywide.com.au/media-room 8

What We Do Matters July-Aug 2021

At Citywide, we’re committed to responsibly sourcing the goods and services we use in our business.

After all, what we do matters.

Read our Modern Slavery statement on the Citywide website and help us to stamp out slavery, wherever it occurs. citywide.com.au/corporate-social-responsibility

Is that purchase you just made keeping SOMEONE in SLAVERY somewhere in the world?

WHAT WE DO MATTERS 9

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HEALTH & WELLBEING

CITYWIDE is excited to announce our new fitness partnership with WHEREFIT. Citywide Group employees now get access to discounted corporate rates at top fitness brands including Anytime Fitness, F45, Plus Fitness, UFC Gym, Studio Pilates, Jetts, Power Living Yoga, SpeedFit, 12RND, Body Fit Training, EFM and more (selected locations).

With over 400 locations across Australia, WHEREFIT has every fitness type covered so you’re sure to find an option that suits you – some at up to 50% off!

WHEREFIT also offers discounts for online fitness programs if you prefer to work out at home.

For two weeks only, Citywide Group and WHEREFIT are offering you a bonus $20 Booster Credit to help you get started!

WHEREFIT aims to cater for every stage of an individual’s fitness journey.

Whether you’re new to fitness, getting back into it, looking for more variety or simply searching for a better deal on a membership, WHEREFIT has got you covered. And here’s how: KICKSTARTER OFFERS Are you new to fitness or looking to try something new with no strings attached? Kickstarter Offers are perfect as they are low-cost, bite-sized tasters to help you make the right decision when it comes to your fitness.

MEMBERSHIP DISCOUNTS Are you simply looking for a discount at your favourite fitness provider? Then make the most of the exclusive corporate rates available to you at a diverse range of top fitness brands - some at up to 50% off!

Sign up for a free WHEREFIT account today to unlock your new fitness benefits and $20 Booster Credit!

https://wherefit.com/citywidegroup What We Do Matters July-Aug 2021

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THE TECHNIGRO team weren’t the only ones harvesting aquatic weeds recently at Gold Coast golf club, The Links.

The local black swans took advantage of our weed harvesting works and constructed a nest using weed they had collected. On inspection, we found that

they had laid six eggs.

The lake was congested with Amazonian Frogbit, which is a highly invasive floating aquatic weed.

Under the surface, ribbon weed was causing problems, and was beginning to block access to the pump for irrigation.

OPEN SPACE WORKS NOT JUST ABOUT THE FLORA! TECHNIGRO Natural Areas team member Kurt Mills had a bit of an audience while hand-weeding at Boondall Wetlands, north of Brisbane.

Bush regenerator Kurt was clearing Climbing Asparagus when this bearded dragon sauntered up to watch his work.

“He would watch and wait for bugs to be disturbed and quickly grab them and go back to his log,” explains Kurt.

Technigro is now on @instagram!

Follow @technigro_aus for regular pix updates What We Do Matters July-Aug 2021

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a Citywide group business

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NEW CITYWIDE Group subsidiary Ultegra was called up by power company AusNet Services to help with storm recovery works in Victoria in June.

The Ultegra team, led by Operations Manager James Blondahl, joined forces with other power companies and contractors in a massive joint effort to reconnect thousands of homes and businesses impacted by the devastating weather event.

Over three weeks, almost 30 staff drawn from Ultegra’s SMR (Service Mains Replacement) and Street Lighting teams helped rebuild the power network, reconnecting 25,000 customers who were left without power, plus undertaking many large line reconstructions.

Discover more about Ultegra!

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What We Do Matters July-Aug 2021

For their latest updates, follow Ultegra on LinkedIn or visit: www.ultegra.com.au/

“All the volunteers left their families for weeks helping us to rebuild and get more than 220,000 customers back on supply.

“We are so very grateful for the support each and everyone of you have shown us. It was a huge team effort and we thank you for everything you did.”

- AusNet Services

What We Do Matters July-Aug 2021

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From the Frontline ...

Frontline apprentices land early chance to work on top jobs in Tassie FROM INSTALLING state-of-the-art robotics at Australia’s oldest brewery, to wiring up lifesaving fire-fighting systems, and keeping the conveyors running at sawmills and chocolate factories, the apprentices at Frontline Electrical certainly live up to the company’s name in their work at the leading edge of electrical innovation.

“After six years I still get excited getting up each morning, wondering what the day will bring,” says Shaun Halley (above), whose four-year apprenticeship took him to some of Tasmania’s most progressive industrial projects before he became a fully-qualified electrician in 2019.

As the Federal Government begins to roll out a $1.5 billion package to support an estimated 270,000 new apprentices and trainees, Frontline is ramping up its own job-starter program to take on at least three new apprentices each year.

“We’ve had over 20 apprentices with us since 2009, and our program continues to attract dedicated employees who get hands-on mentoring from some of the best electricians in the business – and quickly learn which aspects of the job most suit them,” says Frontline Project Manager Jason Bryan.

For Shaun, learning on the job has given him “a lifelong interest” in the electrical instrumentation

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What We Do Matters July-Aug 2021

and programming that drive the state-of-the-art automation in today’s smart factories.

After joining Frontline through a NECA Group training scheme in 2015, Shaun spent most of his first two years working at Cadburys in Claremont, before moving to the Cascade Brewery and Porta Mouldings’ new sawmill in Bridgewater – where he’s helped to develop program logic controllers for some of Tasmania’s most sophisticated conveyor and safety systems.

And all along, there’ve been opportunities for the 26-year-old to learn and be mentored by some of the best electricians in the trade.

“At Cascade, Matt Cox taught me about how these robotic systems work, and gave me opportunities to do things a normal apprentice would never do – programming logic controls and SCADA systems for tracking power processes and optimising efficiencies,” says Shaun.

“I wouldn’t have been able to develop the controls for this new sawmill without all the extra training and knowledge I received from our senior electricians.”

Sharing the knowledge Over the past six months, Shaun has had a chance to pass on his own accumulated wisdom to one of Frontline’s newest apprentices, 19-year-old Kevin Perez (above, right, with Shaun) who joined the business last

Check out Frontline’s new website: www.frontlineelectrical.com.au/ December.

“Kevin’s still fresh but he’s keen as mustard,” says Shaun. “He’s moved quickly from doing cable runs to learning about programming and controls.

“When I started showing him the PLCs at Porta and explaining how everything worked, he was super-excited, asking lots of questions. It was so good to see his eyes light up – he’s certainly got the bug!”

It’s no real surprise to find Kevin in the electrical trade, where his beloved father Dante has had a lifelong career. “Dad started as an apprentice at 18 like me,” says Kevin. “When we moved to Australia he was working around the country with Transfield, but he wanted to be closer to the family so, 12 years ago, he joined TasNetworks where he still works today.

Shaun pictured with Citywide Director Andrea Waters during a site visit earlier in the year “I knew I wanted to be an electrician when I was in Grade 6. After high school I went to Claremont College to do a Certificate in Electrotechnology – but I couldn’t wait to get my hands on the tools.”

Kevin landed his apprenticeship with Frontline late last year through the Tasmanian Building Group. “I think Jason Bryan and Martin Jackson saw how keen I was,” he says.

“I told them about my dad and they were very interested to hear about that – in fact, a couple of the other Frontline guys know my dad from other projects.”

For Shaun, the collaborative spirit of the Frontline team is a constant drawcard. “All the people here are really friendly and approachable, and you can always ask the senior electricians any questions,” he says. “The managers give you the responsibility and the freedom to look after your work – but they’re only ever a phone call away if you need them.”

The same is true of most of the clients, with whom the company has built strong relationships over the years. “It’s important to have a regular dialogue with the equipment operators, as they’re the ones who know what issues need to be addressed,” says Shaun. “Plus of course, it’s great to see their reactions when you help them solve those issues!”

Strict safety standards As a signatory of Tasmania’s Occupational Licensing Code of Practice, Frontline adheres to the strictest standards of supervision and safety, while recognising the importance of

coaching and mentoring apprentices in a variety of workplaces.

“Live electricity can be deadly and the safety of our apprentices always comes first,” explains Jason Bryan. “We maintain the highest levels of one-on-one supervision and risk assessment, and provide all apprentices with detailed safety training – as well as pairing them with experienced electricians who we know will be positive role models.”

For some, the positivity of these mentors is guaranteed to reap rewards – if not a lifelong career at the frontline of electrical practice.

“This is my career now, and I’m not going anywhere,” says Kevin Perez. “In three-and-a-half years, I’ll be a fully qualified electrician.

I’ve worked at Cadburys, the Tasmanian Tonic Company, and next up is TasPorts at Selfs Point. I’m pretty keen to get to that job and see how it all works.

“Developing a fire-fighting system for the biggest fuel wharf in Tasmania? I don’t reckon you can get a much more important job than that!” ~

What We Do Matters July-Aug 2021

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“I AM WORKING FROM HOME AT THE MOMENT AND TODAY I HAD AN EARLY MORNING MEETING. I HEARD THE STREET SWEEPER GOING DOWN OUR STREET (MAPLE STREET, BLACKBURN) AND WAS PLEASANTLY SURPRISED WITH HOW MUCH CARE THE OPERATOR WAS TAKING IN CLEANING THE STREET. “THIS MAY NOT SOUND LIKE MUCH OF A BIG DEAL, HOWEVER AT AROUND 9AM I HAD TO LEAVE THE HOUSE AND AGAIN WAS REALLY PLEASED TO SEE WHAT A GREAT JOB YOUR OPERATOR HAD DONE IN THE STREET. “THE STREET WAS CLEAN AND NO LEAVES OR DEBRIS WERE EVIDENT. IF WE CAN STEP UP THE CAMPAIGN TO HAVE CARS OFF THE STREET ON SCHEDULED DAYS THAT WOULD MAKE IT EVEN BETTER, BUT I UNDERSTAND THAT IS ALWAYS DIFFICULT. “SO COULD YOU PLEASE PASS ON MY SINCERE THANKS TO THE DEPARTMENT RESPONSIBLE FOR THIS AND IN PARTICULAR TO THE OPERATOR THAT WAS HERE EARLY THIS MORNING. “GOOD JOB.” REGARDS - NIELS H. RESIDENT

WHAT BRENDAN DOES, MATTERS 18

“Last year, I submitted a

concern about the lack of tree plantings in a section of Buttercross Park. I received a response (later) stating that plantings will be conducted during the 2021 year.

“Today, these plantings were completed.

“Can you please pass on to the relevant department my appreciation for this work.

“I am so happy with the result. Not only have these trees been planted but the general condition of this feature park has been improved by the mulching all over the park.

“This is a great result and again thankyou for a timely process.”

- Peter.

Resident, Mernda

WHAT WE DO MATTERS OUR Civil Reinstatements team left no stone unturned (quite literally, at least in this initial site excavation!) when they took on this complex concreting job in Prahran.

While having to close a road, the crew had to maintain access to the adjacent residential building enabling its 90+ residents to continue their movements safely around the site during the four-day works program.

But it was worth the effort, given the recognition they rightly deserved for a job well done.

“Hi Matt, Thanks it looks fantastic, keep up the good work - it’s appreciated by Council.

“I could well use this as an example to others who do reinstatement works that fall short of your efforts.”

- Trevor Hookey, City of Stonnington

“Dear lovely chainsaw crew (Maroondah Trees), “Thank you for your care and a great attitude. So much appreciate your work. So does our garden!”

- Lindy & Greg, Croydon Hills

“Thank you for sending ten lovely

“Thanks a lot everyone!!

A great collaborative effort and the park looks amazing! (and elegant at the same time).

“Please thank all of the on-site team too.”

- Sarah Haq, Hobsons Bay City Council

shade trees for our little park on Loftus Lane. I really appreciate it.

“The gardeners did a fabulous job planting and setting out the trees.

Please thank them and everyone involved.

“Can’t wait to watch them grow.”

- Jenny Adams, resident Succession Park, Doreen

What We Do Matters July-Aug 2021

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COMMUNITY ENGAGEMENT

Injury Mgmt team has got your back!

As part of Citywide’s ongoing commitment to support our staff when you are at your most vulnerable, we are introducing an Injury Hotline for all medical and imaging appointments.

This facility will be available to all staff on a 24/7 basis and includes access to:

After endless stop-starts due to the ongoing COVID pandemic, food rescue charity FareShare was finally able to reopen its kitchen garden - and our Open Space crew from Port Phillip were quick to volunteer (left).

Now in our seventh year of supporting FareShare, Citywide staff regularly volunteer in the charity’s

kitchens; helping create millions of meals each year to feed disadvantaged Victorians.

This winter, we’ve also been working in FareShare’s Abbotsford garden, which contributes tonnes of nutritious primary produce to complement the meals.

Photo: Rosie Kelly/FareShare

• Over 500 doctor networks • Appointment management & distribution of quality assured initial medical certificates, plus; • Availability to telehealth doctors out of hours for those working during early morning or late nights.

Staff may have the possibility in accordance to their injury to avoid hospital visits.

Our employees will be served by GPs who understand workplace injuries and provide the necessary guidance to support a successful recovery.

- Claudia Solis Injury Management Leader

FROM 1 DECEMBER 2020 Location: Boardroom B 54 Green Street St North Melbourne VIC 3051

Join the

Contact your Supervisor/Manager to arrange appointment For more information, email the

injurymanagementteam@citywide.com.au

TUES 12PM – 3PM THUR 12PM – 3PM 20

Download the QIN app on your mobile phone to access the ‘Citywide’ channel

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Critical Risk Framework —

SAFETY, EVERYBODY. EVERY DAY.

THE 12 CRITICAL RISK PROTOCOLS Extreme Critical Risks

Critical Risks

Confined Space Entry

Operation of Mobile Plant

Excavation & Ground Penetration

Working Around Powerlines

Operation of Fixed Plant

Working Alongside Traffic

Working at Heights

Fitness for Work

Hot Work

Isolation of Hazardous Energies

Driver Behaviour

Electrical Safety

The Critical Risk Framework (CRF) forms a significant component of the Citywide HSE Management System. Critical Risks have potential to cause fatality, serious injury or significant business interruption.

It is essential that our workforce understand these risks and are actively engaged in applying associated rules and controls to ensure that all reasonably practicable steps are in place to protect their own and their colleagues Health and Safety at work.

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Contact: Got a story to share? Send your articles, ideas or photos by email or SMS to: creative@citywide.com.au 0427 307 216

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Photo: Tamika Petersen, from Technigro’s Natural Areas team, snapped this stunning photo of Laceys Creek, on the North Pine River, Qld. Technigro manages a Cats Claw weeding program on this river for its customer, SEQ Water.