WHAT WE DO... Citywide staff magazine
February 2021
Boxing Clever! Traffic & Events team manage cricket test crowds
...MATTERS We believe communities thrive and prosper in healthy, safe, sustainable and vibrant cities.
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February 2021
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Cover pic: Citywide’s Traffic & Events crew safely marshall crowds at the Boxing Day Test.
Boxing Day Test A perfect illustration of Traffic & Events team’s service delivery capabilities.
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Driver Behaviour T2 Critical Risk is focus of February toolboxes.
What We Do Matters is the staff magazine for the Citywide Group, including subsidiaries Technigro, Gordon McKay and Frontline Electrical. This is YOUR magazine, which thrives on your stories, photos and anecdotes from all various fields of operation: from Melton in Melbourne’s northwest to Cardinia Shire in the southeast; from Victoria and Tasmania to Queensland with NSW and ACT in between.
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Flood Mitigation Civil Works crew delivers critical project for City of Darebin.
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Lost Medals Dynon Road team move mountains to find lost treasure.
Email: Submit your contributions to communications@citywide.com.au ISSUU: Download the issuu mobile app to read every edition of WWDM. Opinions expressed by individual authors do not necessarily reflect those of Citywide or its subsidiaries.
CEO NOTES
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What We Do Matters February 2021
Regular features 7 COVID, Health & Wellbeing 12 CDT/New Business Wins
IF IT’S NOT too late to say: Happy New Year and welcome back (for those who managed to have a break over December & January). So what lies ahead? This month (February), the Executive Team and Extended Leadership Group (ELG) begin the annual business planning and budgeting process for FY22 as well as the three-year outlook – always an exciting task! We are continuing to progress the acquisition of the Ultegra company to add to our Utilities and Energy business unit. Our digital strategy team continue to develop the platforms, tools and technologies that will be central to our Digital Transformation.
Also 10 Adam’s lens on LGA life over three decades
I encourage you to look out for upcoming activities around the Digital Transformation program and help one another to make our proud company a digitally-enabled achiever! Externally, the Operations and Tenders teams will be focused on securing many of our major existing contracts and Tier One new business pursuits. And, we should acknowledge that COVID is still going to be with us, continuing to define current affairs and events - but with good practice and due diligence, the pandemic does not have to negatively impact our operations. So, strap in for another big year ahead! - Chris
NEWS
Hazardous Observation START Process set for launch in February
THE OPERATIONS team is launching a new process for team members to reassess the hazards on their job sites when conditions or a task changes. The Hazard Observation START Process has been devised as a mitigation strategy by a group of proactive Operations Leaders, as it was identified that many of our incidents occur when conditions or a task changes on a worksite. Supported by the HSE team, Operations Leaders will be running workshops for all frontline leaders over the next month to launch the process and provide the resources required for Supervisors and Team Leaders to roll out with their own crews. So, what is the Haz Ob START process? It is: • An opportunity for workers to stop and consider what has changed in their environment. • A tool to be used when employees decide it is needed • Quick and easy • Completed on a small notebook size booklet that all crews will be provided. • Different to other documents, as employees decide when to complete one. This is not a tick and flick checklist, but more an opportunity to stop and think. Completed Haz Ob checks documented will be discussed at toolbox meetings and if recurring hazards are found then we reassess work processes. What does the START stand for and how do we complete a Haz Ob START? • S – Stop. When you identify that something has changed in your environment or task • T – Think. What new hazards are present that
weren’t in your pre start assessment. • A – Assess. What is the risk of harm from exposure to this new hazard/condition? What additional or different controls do you need in place? • R – Respond. Take action to put controls in place. • T – Talk. Talk to your workmates to ensure everyone is aware of any changes. Benefits of the process? • It is led by the employees, and keeps everyone thinking about their environment • It becomes a habit, may be done after resuming work from a break even if no changes, just to get heads back in the game • Enable employees to formally acknowledge and document hazards that are encountered regularly but may not be deemed enough of a risk to complete a whole new JSA • Feedback on hazards through toolbox meetings may show common lower risk hazards that could be addressed in a general manner across the board • Should take no more than 5 minutes, simple notebook single page. At the end of the week, Haz Obs are collected at the depot and discussed at toolbox meetings to share the learnings from different crews and identify if there are recurrent hazards being encountered by crews. If this is the case then we may need to reassess work processes or SWMS / SOPs to ensure that they do address all common risks.
Words: Nikki Carden Senior HSE Advisor What We Do Matters February 2021
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Your say
NEWS
Why do you like working at the Citywide Group? Jasmina Jukic, Traffic & Events Operations Supervisor Nth Melbourne “One of the most satisfying aspects of the job is exposure to the variety of clients we have and a great working environment with supporting team.” Izaac Loosmore, Business Development Mgr Technigro Gold Coast “No two days are the same, especially working here in southeast Queensland. I like the variety of work we do, which in many ways is what Citywide and Technigro are all about.” Josh Trevor, Operations Supervisor, Bayside Trees
“As Supervisor overseeing our Bayside Trees operations, I get to work in an amazing part of suburban Melbourne alongside a brilliant, talented crew of fellow arborists and tree care experts.”
Join the
UNDER COVER of night, a Citywide water tanker helps refill a CFA truck during a large grass fire emergency. KYLIE THOMAS - Dispatcher & Operations Support Team Leader on our City of Melton contract and also Captain of the Eynesbury CFA Brigade - arranged for the refill during the Mt Cottrell Fire on December 14th (below). Air support, CFA strike teams, 40 tankers and support vehicles were called in to bring the grass fire under control. “An emergency warning was issued for Mt Cottrell, Chartwell and Truganina as crews worked to slow forward rate of spread, however some sheds and vehicles were destroyed in the
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What We Do Matters February 2021
Photo: courtesy CFA/Kylie Thomas
fire,” Kylie said. “Our two Citywide water trucks were used as additional resources to make filling the fire trucks faster and easier as it made for less travel time off the fire ground to refill.” A long-time volunteer, Kylie made history in 2016 by becoming the first Eynesbury female lieutenant and again just this month when she became the first female Captain of the Eynesbury Fire Brigade. Since then, she has led local firefighting efforts in numerous incidents in the Melton south region as well as being called up for duty during interstate support operations. ~
Service Delivery Capability
CITYWIDE’S Traffic & Events team have once again demonstrated excellent service capability as thousands came out of COVID isolation to attend the Boxing Day Test. Executing total traffic management setups, the team - overseen by Operations Supervisor Jasmina Jukic - delivered a seamless service, marshalling tens of thousands of pedestrians around the MCG precinct. The Traffic & Events team has managed the showcase cricket event for several years, with added COVID protocols being implemented across this year’s operations, to safeguard public health.
What We Do Matters February 2021
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Amanda Appleby
HSE Group Manager
February focus on Driver Behaviour
AT CITYWIDE, Driver Behaviour is a T2 Critical Risk. Everyday our team members undertake a substantial amount of driving and we are seen by our clients, each other and members of the public. Over the past six months, there has been a continued decrease in Motor Vehicle Incidents which has been a credit to everyone. For the most part, our incidents occur at low speed and when reversing. This year we would like to focus on reducing even further these statistics and making sure that all workers are adopting and applying the critical risk controls that assist this. Beginning this month, the Driver Safety Toolbox will be rolled out across the business and staff are all required to understand the critical risk controls. These can be found in your Safety pocket guide but - by way of a quick refresher - please take the time to read and review them now . The Critical Risk Controls for Driver behaviour start with the Three Safes: Safe Driver, Safe Vehicle and Safe Load. CRITICAL RISK CONTROLS Safe driver — Current Driver Licence • Only appropriately licensed, authorised and competent personnel may drive Citywide vehicles. • Always ensure that you are fit to drive. • Ensure that you comply with all road rules. • Ensure that you comply with NHVR guidelines where applicable. Safe Vehicle — Pre-start inspection • Complete a pre-start inspection of the vehicle and any trailer or mobile plant. • Tag out the vehicle if it is not roadworthy • Do not use a vehicle that is not fit for purpose. • Never disable safety devices fitted to your vehicle. Safe Load — Within mass limits and restrained • Check the load to be carried will be under the vehicle’s mass limit. • Make sure the load is placed in a safe position and is fully secured with rated straps or chains. • Place small items in tool boxes or under a load
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rated cargo net. • Make sure ramps and tailgates are secured. Drive to the conditions • Drive well below the posted speed limit. • Slow down when vision or grip is reduced. • Drive slowly in busy environments and around people e.g. near shops, schools and tram stops. Maintain a safe following distance • Always stay at least 3-seconds behind the vehicle in front (4-seconds for heavy vehicles). • Increase your following distance at night, in poor conditions or if carrying a load. Recognise and respond to potential hazards • Look for people and vehicles that could get in front of your vehicle and slow down if there is any chance of them moving. • Slow down around vulnerable road users such as pedestrians, bicycle riders and motorcyclists. Driving in tight areas or reversing • Take extra care when driving in tight spots or reversing. Drive very slow, continually checking mirrors, blind spots and cameras. • Whenever possible and safe to do so use a spotter. As many workplaces return from remote working arrangements, particularly in Victoria there has been a significant increase in traffic on our major arterials. Remember you can only travel as quickly as the conditions and road rules will allow and that the current conditions are often outside of your control. If you are experiencing major delays in traffic and feel this is impacting your productivity, talk to your managers and supervisor about these challenges. There may be alternate solutions to schedule work in some instances to address them. Never rush, break road rules or get impatient even though the traffic at times presents challenges and frustrations. Keep up the great work in driving MVIs down and see what you can do to further improve this most vital statistic.
Got a question? Contact safety@citywide.com.au
COVID - FEBRUARY UPDATE
Bodycare deliver onsite physiotherapy service aimed at reducing the impact of work and non-work AS WE commence 2021, we continue to live in a state of related injuries. ‘COVID Normal’. As we have seen over the past few months, this continues to present short and long term challenges with NSW and Brisbane both experiencing lockdowns. This has had a direct effect both on our work crews working in those locations and also those who had taken the opportunity to travel interstate over the festive season. The COVID response team continues to monitor the various restrictions and updates the business when changes have direct impact on our everyday works.
VACCINE IS COMING Last month saw approval of the first COVID vaccine in Australia by the TGA and while some of our colleagues will be in early vaccination groups, most of us will not likely be vaccinated in the first half of 2021. As such, the public health measures of social distancing and hand hygiene, along with our COVID safe plans remain extremely important. Masks continue to be required when travelling in vehicles with more than one person. Most importantly, if you have the mildest of symptoms relating to COVID, please stay home and seek medical advice about testing.
How it works: • The service is provided by Citywide at no cost to the employee. • Treatment for work related and non work-related conditions can be organised. • Speak with you direct supervisor to organise an appointment. • Appointments are 30 minutes long. • Early intervention is the most effective way to reducing the severity of an injury, so as soon as you feel a niggle, book an appointment. • The Onsite Physiotherapist will give you self management strategies to help improve your condition • Data is collected about injuries (body part, job roles, mechanism, injury type) to help guide injury prevention strategies, much like in elite sports. To find out more, email Injury Management Team Leader, Claudia Solis: Claudia.Solis@citywide.com.au
For all of your COVID questions please email: questions@citywide.com.au or contact your HSE Advisor.
FROM 1 DECEMBER 2020 Location: Boardroom B
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54 Green Street St North Melbourne VIC 3051 Contact your Supervisor/Manager to arrange appointment For more information, email the
injurymanagementteam@citywide.com.au
TUES 12PM – 3PM THUR 12PM – 3PM 7
News
Early stage earthworks completed as part of major flood mitigation program for City of Darebin’s Bundoora Park. George Afonczenko Customer & Market Development Leader
The Bundoora Park Flood Mitigation project undertaken by Citywide is in response to recent significant rainfall events at the park and surrounding streets. Construction of a new swale drain among other civil works, will cater for a 1% (1 in 100 year) rainfall event. Redirecting stormwater through the park will decrease the flood risk for neighbouring residents and improve overall wellbeing for the environment. The project intends to increase the flood detention capacity of the parks south-east corner by 2.5 times with a further aim to cater for predicted increased rainfall
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intensities resulting from climate change into the future. Other components of this project include new & modification of existing stormwater pits, pipes, culverts and end walls. The commencement of the project involved surveying the site, setting out levels, isolating the work zone through temporary fencing and stakeholder engagement. The initial phase of the project already completed is the bulk excavation of 1,500 cubic metres of earthworks including reuse of reclaimed soil to support sustainability. The next adjoining phase to the swale drain is the installation of the box culverts which will enable a water capacity flow rate of 3,050
What We Do Matters February 2021
litres per second. Electronic service locating and NDD works has been undertaken to identify and lower existing underground gas & electricity services to enable installation of box culvert drains. Interestingly finding a water main not identified in the design was a key benefit through non-destructive digging. New concrete footpaths, crossings, asphalt works, retaining walls, fencing, steel posts and concrete sleepers are amongst the civil works required to complete the project. At project completion the flood detention capacity will be increased from 4 mega litres to approximately 11 mega litres.
www.citywide.com.au/media-room
THE INTEGRATION of the Gordon McKay electrical business, recently acquired by Citywide, is creating instant synergies for both businesses. Gordon McKay’s waste contract at their Williamstown depot was up for renewal due to the change of entity resulting from Citywide’s acquisition. Within hours, Sales Executive Steve Cini, from the Commercial Waste division at Dynon Road,
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had arranged for a new collection service at half the cost of McKay’s previous provider, JJ Richards, who also removed their bins within a couple of days. “The service was great and the cost was half of what JJ Richards were offering. This is a great outcome for us and with working with Citywide,” Gordon McK-
ay Service Manager Pat Goldie (above) said. “It was also interesting to hear from JJ Richards that they knew going to Citywide would be a reduction in cost to us. Good to see the two teams engaged and taking the initiative to identify opportunities that benefit both businesses.”
Words: Mario Bavaro Executive General Manager - Energy & Utilities
We have lived in the City of Whitehorse since 1967, 17 years in Vermont and 36 years in Blackburn. “In more recent times we have noticed the gentleman who operates the street sweeping machine does an outstanding job. Not only does he drive the machine with great skill, he also gets out and physically blows and sweeps any leaves or rubbish from hard to get to places, he then sweeps it all up and goes over the area again with the street sweeper truck. “Never in all the years we have lived in this area have we seen a person take such pride in their job. “As a result, Norris Court has never looked so good after he has been. “Please make sure this gentleman is thanked for his excellent work ethic – it really does make a difference.”
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What We Do Matters February 2021
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Long Service Anniversaries
Adam Nelson, a quiet achiever who’s delivered 30 years of growth at Citywide For Adam Nelson, his three decades of service with Citywide and the City of Melbourne has been a rewarding journey that has led him through some of the most vibrant and varied corners of Victoria’s natural history. It’s been 30 years since Adam Nelson, Citywide’s longest serving horticulturalist and operations leader, joined the then Melbourne City Council as an 18-year-old gardening apprentice, before the council established Citywide as its commercial subsidiary. “We had to sit an examination at Melbourne Town Hall, and there turned out to be 1,000 applicants for just four positions,” says Adam. “So I knew it was going to be a good job!” That job has carried him far and wide, from attending turf conferences in Europe and examining the grass on Wimbledon Centre Court, to planting trees with Prince Charles, and guiding a primetime TV audience around the gardens of Government House. Personal Success But perhaps Adam’s greatest successes have been – like the man himself – the quiet achievements. “The respect and admiration he’s won from the councils in Melbourne’s Outer East have been incredible,” says Matt Williams, who hired Adam to head up the City of Casey Open Spaces contract in 2006. “His ability to build strong relationships and to be complete-
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WAY BACK WHEN: A youthful Adam Nelson (back row, directly behind Prince Charles) was on deck when HRH visited Victoria’s Government House in 2005.
ly transparent with his customers is second to none.” From sports turf to living history Adam’s Citywide career began managing the cricket wickets at Fawkner Park, followed by a stint at Fitzroy Gardens, before he was appointed senior curator at Government House. His six years managing those rare historical gardens bring back some
What We Do Matters February 2021
of Adam’s most precious memories. “I met some amazing people there, including three governors, various Premiers, and Prince Charles and Princess Anne,” he says. “Of course, Prince Charles is a respected horticulturalist himself, and I remember him asking me a lot of questions in front of a lot of people – which made me quite nervous!” Today, Adam heads up Citywide’s Open Spaces contracts for the Shire of Cardinia and the Cities of Casey and Greater Dandenong – a workload covering hundreds of hectares of parks and reserves, and somewhere in the region of 250,000 trees. From Citywide’s depots in Hallam and Pakenham, Adam’s 65-strong team manage and maintain dozens of parks and open spaces, as well as public playgrounds and the grounds of several pre-schools and childcare centres. “The play spaces in kindergartens and childcare centres have really changed over the years, to help
Long Service Anniversaries
“Prince Charles is a respected horticulturalist himself, and I remember him asking me a lot of questions in front of a lot of people – which made me quite nervous!”
children get closer to nature and learn more important things from their play,” Adam notes. The nature of his work has also shifted, with a much stronger focus on compliance and safety – both for the users of public spaces, and the people constructing them. “I spend a lot more time thinking and talking about safety, that’s for sure,” says Adam. The shift to native species The flora that Citywide plants has also changed dramatically during Adam’s career. “We’re planting a lot more native tree species these days, which helps councils reduce their maintenance bills, but also reflects advances in hybridisation – which is enabling us to produce more colourful and aesthetically pleasing native trees.” Native planting also reflects growing concerns with conservation, which are a particularly strong driver in Cardinia, where the Shire Council has strong affiliations with local land care groups and conservation organisations. Adam not only enjoys a close working relationship with his customers, but keeps close to the land and “green issues” himself. A former resident of Narre Warren, he and his wife Naomi now live down the road in Garfield – where they and sons Liam, Lachie and Oliver are proud and active members of the local community. “They’re a wonderful family, and we’re really lucky to have them as part of the Citywide family,” says Matt Williams. “When I first met Adam when he was working at Government House, he looked after those gardens with such pride – as if they were his own – and he had an amazing rapport with all the other staff there. “We had to do a fair bit of persuading to get him out of that job and into our Outer East contracts, but I’m so glad we did. He’s brought the same standards of passion and professionalism to these contracts, and the great relationships he’s developed with these three councils are an example for everyone in the business.”
This year, some 60 teammates are marking long service anniversaries working at Citywide and the City of Melbourne; between them, chalking up 924 years’ service by December! Across the business, we are committed to actively recognising such achievements and will be communicating a proposed approach for 2021 shortly. Here, we salute the following colleagues celebrating their anniversaries in January and February. JANUARY 30 years
ADAM NELSON, Operations Leader, Municipal Outer Eastern, VIC
20 years
KARLA RYAN, Aide to CEO, VIC
15 years
SCOTT BARNES, Team Leader, Bayside Parks, VIC PENNY PANANIS, Operations Leader, Traffic & Events, VIC
10 years FEBRUARY 20 years
LORRY MENEGHINI, Arborist, Whitehorse Trees, VIC JEFF BAILEY, Parks Maintenance, Cardinia Shire, VIC
15 years
ANDREW GRANT, Crew Leader, Melton Open Space, VIC RYAN FOSTER, Plant Operator, Moreland Waste, VIC
SIMON CARE, Team Member, COM Waste, North Melbourne, VIC
10 years JOE CARNEY, Plant Operator, Glen Eira Street Sweeping, VIC MELANIE DOUGLAS - Insurance and Risk team, North Melbourne, VIC DOMINIK ROTH, Auditor - Port Phillip Trees, VIC ADAM SAID, Team Leader, WSU Open Space, NSW
Scott Barnes
Penny Pananis
Simon Care
Andrew Grant
What We Do Matters February 2021
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Who’s who in the zoo! HARVEY WALKER Group Financial Controller THIS MONTH, we welcome aboard Harvey Walker, who has succeeded Chris Katsanevakis as Group Financial Controller. Prior to Citywide, Harvey worked in the utilities industry with Powercor/CitiPower and United Energy) and has had stints in media, travel and public practice. He lives in Williamstown and enjoys spending time with his family (including two children aged 8 and 10). He loves his sport and is a mad Collingwood fan and is also a keen cyclist, runner and swimmer.
ANDREW SARGENT General Manager - Gordon McKay ANDREW HAS over 30 years’ experience in the electrical and construction industries. Through progression in the industry from apprentice & tradesperson, through to supervision and now operations manager, Andrew has proven himself integral to maintaining the operations and support of everyone within the business. His experience and skills in the electrical field along with his knowl-
edge of documentation, planning, financial control, estimating/tendering, negotiations and industrial relations, Andrew has been the pillar in ensuring our customers receive efficient completion of scheduled works, on time and within budget. Andrews communication skills are second to none and with the ability to discuss business and works on different levels, from client to the trades people through to directors of our company to ensure tasks are completed efficiently to time frames & budget. Along with knowledge of the industry, Andrew has excellent business acumen and computer skills in the area of project planning, databases & financial systems which are essential to the completion of successful works & running of a business.
www.gmckay.com.au/about
Customer Development & Tenders News
CAPITAL WORKS and Commercial Services project tendering volume was busy leading up to Christmas with plenty of opportunities coming to, and in the market already, although January was quieter. We expect this to continue for some time as the Victorian Government funnels stimulus money into the LGA market - not surprisingly this is a highly competitive market as a result! There is a real mix of work that sits across a large number of councils; jobs that give us the chance to differentiate ourselves and to continue building our reputation as a quality Capital Works provider. Many projects also allow us to offer cross-business unit teams, promoting our offer as a one-stop shop, integrated, diversified services provider. Large-scale panel tenders quietened down over the festive season and throughout January although we
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What We Do Matters February 2021
expect a number of significant opportunities to hit the market in the coming month. Recent Wins • City of Melbourne Northbank / Enterprise Park Redevelopment • City of Hobsons Bay Dennis Reserve Upgrade • City of Monash Madison Court Playspace Upgrade • City of Boorondara Nettleton Park, Glen Iris - Playground Replacement • City of Knox – tree planting and establishment services (2+2+2 years) (rewin) • Hobsons Bay City Council – arboriculture panel (3+1+1 years) (growth)
Sarah Stubbs Manager, Customer Development & Tenders
Bayside Open Space, Nursery ops off to flying start in new contract’s first year
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Hi Jo and Jules, At the Ordinary Meeting of Council, held on 22 December 2020, Council received a report on the performance of the Community Nursery (inc bushland services) during the first year of the new Civil Infrastructure and Open Space service delivery contract. The report highlighted the work completed by you and your team, work that was made more difficult due to the COVID 19 pandemic. On behalf of Council, I wanted to pass on its thanks
and appreciation for the work completed over the past 12 months. It is very much appreciated by Council staff and the a wide range of external stakeholders within the wider community. Hope you all had a good holiday period – see you soon.” - Paul Gibbs Open Space Coordinator Bayside Council What We Do Matters February 2021
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Medal-winning effort for Dynon Road Waste Transfer station team who recovered lost war medals Andrew Senior
Transfer Station Manager Dynon Road
ON MONDAY (January 25th), Weighbridge Operator Bruce Legg received a phone call from a member of the public desperately trying to trace a trove of lost war medals that had been incidentally disposed of. After speaking with the lady, she informed us that the basement of their commercial business in Prahran had flooded and contractors were engaged to clean it up and dispose of all ruined assets. In the process, they unfortunately collected and disposed of a prized war chest, owned by the manager of the business, containing his per-
sonal effects, included his cherished war medals. Later that afternoon, I assessed the hard waste pile out the back and noted that the items had already likely been put into hook bins in readiness to be transferred to landfill. We arranged for the bins to be tipped back on the ground so we could search for the items safely by hand. The next morning, we fortunately lo-
cated a bag containing the medals, although the chest itself had been crushed during loading I phoned the lady who reported the lost items to inform her of the good news. She was blown away by the effort we made to locate the items, acknowledging how Citywide went over and above to help. A big shout out to Bruce for doing everything he could to help out, and Stuart Rae for being able to find a needle in a haystack!!! This is a great example of “what we ALL do matters” !!
LEFT photo: Christian Wright and myself, members of the Bayside Trees team, were called out to make safe a large cypress limb which was hanging across Weatherall Road in Cheltenham on New Year’s Eve. Pictured is our brand new tower. Police had attended on site to assist on traffic control. The job was done safely and efficiently and the road was quickly opened up again to allow traffic through. - Words & photo: Alex Kendall
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What We Do Matters February 2021
Critical Risk Framework —
SAFETY, EVERYBODY. EVERY DAY.
LIFE SAVING RULES NEVER WORK AT HEIGHT WITHOUT APPROPRIATE FALL PROTECTION
NEVER ENTER A CONFINED SPACE WITHOUT A CONFINED SPACE ENTRY PERMIT IN PLACE
NEVER WORK UNDER POWER LINES WITHOUT A SPOTTER IN PLACE
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Contact:
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Photo: Colourful stencils are among the latest additions to new shared and pedestrian-friendly zones, delivered by our Melbourne Infrastructure Services team, as part of efforts to reactivate Melbourne post-COVID lockdown in 2020.