Focus Area 4: Improve Access to systems and processes Objective 1: Increase access to information by producing it in a variety of accessible formats to support different needs and capabilities. Action
Output/Outcome
Responsibility
Timeframe
Measure
Provide education to staff around the provision of communication supports including communication boards, Auslan interpreters (online), voice-to-text apps.
Customer Service and
Organisational Development; Cultural, Community and Industry
2024/2025
Successful
Ensure Council's publications, communications, forms and templates are accessible to everyone.
Integration of
Cultural, Community and Industry
Annually
Continue to monitor and update Council's web content for compliance with Web Content Accessibility Guidelines (WCAG) 2.1.
Web accessibility is
Cultural, Community and Industry
Annually
Ensure captioning is incorporated into all video content Council produces including video content on webpage, social media, email, and Vimeo.
Council's digital content
Cultural, Community and Industry
2024
Investigate options to provide Council news and information in accessible formats including Easy Read versions, printed copies and audio versions.
People with disability have
Cultural, Community and Industry
2024
outward-facing staff are aware of accessible formats to communicate with people with disability.
recommendations in the 'NSW Government DIAP Guidelines - Writing and Formatting Accessible Documents' across Council communications.
enhanced.
is accessible for hearing impaired.
access to Council's news and information.
internal communication of support options available.
Accessible
Documents produced across Council. Easy English version of DIAP delivered.
Compliance
report and updates implemented.
Number of
videos including captioning.
Outcomes
of the investigation.
Disability Inclusion Action Plan 2023 - 2026
59
