Pharmacy Show Newspaper by CloserStill Media

www.thepharmacyshow.co.uk

7-8 October 2018

REVALIDATION IS COMING. THE PHARMACY SHOW IS HERE TO HELP YOU! GET THE BULK OF WHAT YOU NEED TO REVALIDATE AT THE PHARMACY SHOW

JOIN THE SOCIAL MEDIA PHARMACY REVOLUTION

ALL YOU NEED FOR REVALIDATION

IDENTIFY GAPS IN YOUR LEARNING

Revalidation route

MEET OVER 400 SUPPLIERS

revalidation Tools for Funding Cuts

STAND 3

REFLECT ON YOUR LEARNING Many of you are already reflective practitioners, even if you don’t think it! It’s just a case of recording the things you’ve done to improve outcomes for patients or service users.

FIND YOUR PEER WITH PHARMACY CONNECT This year, we are proud to introduce a new online platform only available to preregistered visitors. Select conference sessions you wish to attend, exhibitors you’d like to meet and most importantly find a peer for revalidation and organise to meet them at the show! Print your schedule and you are good to go! For more information about Pharmacy Connect, read the back page of this newspaper and go to: www.thepharmacyshow.co.uk/Connect.

09:20 - 10:05

Medicines safety programme

12:05 - 12:50

Patient safety

Tip!

10:15 - 11:00

11:10 - 11:55 12:05 - 12:50

Unplanned learning is when an event occurs that causes a learning activity without prior thought or planning.

Clare Howard Victoria Steele, Head of Clinical Governance and Professional Standards, LloydsPharmacy Dr Jill Loader, Head of Pharmacy Commissioning, NHS England Alastair Buxton, Director of NHS Services, PSNC Sally Jacobs, Lecturer in Social Pharmacy, Manchester University Bringing pharmacy into the digital age Dan Sheldon Hold the front page: Short stories and tall tales on the media frontline Richard Thomas, Editor, Pharmacy Magazine at Communications International Group Lets all make the case for community pharmacy

Revalidation: what every pharmacy professional needs to know Duncan Rudkin, Chief Executive, The General Pharmaceutical Council (GPhC)

13:00 - 13:45

FMD and Brexit panel 13:55 - 14:40

Mental health

Peter Pratt, Head of MH & LD Medicines Strategy, NHS England and NHS Improvement After HLP and the QPS, where's next for quality?

Mark Lyonette, Chief Executive, NPA Peter Cattee, CEO, PCT Healthcare Ltd Malcolm Harrison, Chief Executive, (CCA) The Company Chemists’ Association Simon Dukes, Chief Executive, PSNC

11:10 - 11:55

In association with

Monday 8th OCTOBER

Negotiating for community pharmacy Simon Dukes, Chief Executive, PSNC A changing of the guard? What's Next? The organisation view

10:15 - 11:00

SO MANY UNPLANNED LEARNING OPPORTUNITIES

Service development

09:20 - 10:05

Leyla Hannbeck, Director of Pharmacy, NPA Claire Bryce Smith, Director of Fitness to Practice, GPhC

Chair: Leyla Hannbeck, Director of Pharmacy, NPA Raj Patel, Chair of Community Pharmacy, FMD Working Group Martin Sawer, Executive Director, Health Distribution Association Claymore Richardson, Senior Policy Manager, Department of Health and Social Care Dr Rick Greville, ABPI Director, Wales and the Distribution & Supply Chain Leon Finnerty, Programme Head (ai), Medicines and Pharmacies / Falsified Medicines Directive, NHS Digital

13:55 - 14:40 14:50 - 15:35 15:45 - 16:30

Scotland - benchmarking progress

Plenty of educational activities will take place on 400+ stands at the show. Don’t forget to pick up free copies of magazines and journals (reading an article is considered as unplanned learning).

AND EXHIBITOR LIST

Keynote Theatre Sunday 7th OCTOBER

13:00 - 13:45

FMD

submit all records via myGPhCONLINE SYSTEM

CONFERENCE PROGRAMME 2018 FLOOR PLAN

Richard Cattell, Deputy Chief Pharmaceutical Officer at NHS Improvement, NHS England

www.thepharmacyshow.co.uk

7-8 October 2018

FULL CONFERENCE PROGRAMME

Source, compare and negotiate a wide range of products and services and discover profitable retailing ideas for your business. Make sure to benefit from special promotional offers only available at The Pharmacy Show!

Tip!

Pharmacy Show

For your planned learning - decide to develop your knowledge and or skills in advance of undertaking a learning activity.

Tip!

register for YOUR FREE TICKET TO THE PHARMACY SHOW Register at www.thepharmacyshow.co.uk/ postcard And get the bulk of what you need to revalidate.

Go to The Pharmacy Show at the NEC Birmingham in Hall 18-19 on 7-8 October 2018

OCT 18

plan your learning activities

Check out The Pharmacy Show programme online. With 120 hours of FREE training, there is something for everyone! Plus use the brand new Pharmacy Connect system to book the sessions you want to attend and plan your day.

find a peer

go to the pharmacy show

SEE PAGE 8

Training Session

What better place to findone than The Pharmacy Show? Our brand new online portal “Pharmacy Connect” makes it easy to find a peer and volunteer yourself to be one. It’s easier than you might think! Connect with a peer online and arrange to meet at the show.

Tip!

A peer can be any senior professional within the entire healthcare system or a peer you respect. Only you can choose your peer and the discussion should be in a safe and trusted environment.

This could be anything from things you need to improve on or refresh or something new you need to have a complete training on.

Don’t forget

Remember Revalidation is essential and is flexible so it’s relevant to your work, whatever your area of practice.

The purpose of the Reflective Account is to encourage you to think about how the work you do as a pharmacy professional relates to standards for pharmacy professionals.

SEE PAGE 5

7-8

All pharmacy professionals with registration renewals due by 31 October 2018 will need to carry out, record and submit four CPD records. In the second year and onwards, you will need to carry out and record four CPD records, one peer discussion and one reflective account.

Pharmacy Show

14:50 - 15:35

Harry McQuillan, Chief Executive, Community Pharmacy Scotland Rose Marie Parr, Chief Pharmaceutical Officer, Scottish Gov

15:45 - 16:30

Andre Yeung, Pharmacist Consultant & Advisor, Andre Yeung Ltd David Bearman, Chair Devon LPC and SW Pharmacy LPN, Director Optimal Wellbeing Solutions Anne Joshua, Head of Pharmacy Integration, NHS England

Zoe Long, Acting Director of Communications and Public Affairs, PSNC Neal Patel, Head of Corporate Communications, Royal Pharmaceutical Society Liz Skinner, Communications and PR Manager, The Company Chemists’ Association Stephen Fishwick, Head of Communications, NPA Years at the top John D'Arcy, Non-Executive Chair, Numark Session delivered by Richard Bradley, Pharmacy Director, Boots UK Deprescribing Wasim Baqir, Pharmacy Integration Care Homes Lead, NHS England

Making it happen on the front line

SEE PAGE 11

SEE PAGE 16

Women in pharmacy 16:40 - 17:25

NETWORKING REVALIDATION TEA TIME: MONDAY 8th OCTOBER FROM 3PM TO 4PM IN THE CAFÉ

Chair: Claire Ward, Public Affairs Director, PDA Olutayo Arikawe, Superintendent Pharmacist, YPG Project Ltd (The Priory Community pharmacy) Dr Christine Heading, Executive Committee Member, National Association of Women Pharmacists Reena Barai, Community Pharmacist, S G Barai Pharmacy Thorrun Govind, Community Pharmacist

Clinical Theatre

This is the perfect place to meet the revalidation peer (with whom you will have connected to via Pharmacy Connect) in a relaxed atmosphere and share insightful conversations!

Sunday 7th OCTOBER 09:20 - 09:50

MORE ABOUT REVALIDATION AT WWW.THEPHARMACYSHOW.CO.UK/REVALIDATION

10:00 - 10:30 10:40 - 11:10

Monday 8th OCTOBER

Mental health and the primary care interface: Understanding the different needs of a person with a mental health disorder

09:20 - 09:50

Andrew Down, Deputy Chief Pharmacist, Worcestershire Health and Care NHS Trust, Course Leader – Psych 1 and Psych 2, College of Mental Health Pharmacy

Contributions of community pharmacy teams to tackling AMR

12:40 - 13:10

10:40 - 11:10

Natasha Jacques, Principal Pharmacist- Diabetes & Specialist Services, University Hospitals Birmingham NHS Trust/UKCPA

11:20 - 11:50

Aphasia and dysphagia in patients post stroke and how community pharmacist can play a role

12:00 - 12:30

Paresh Parmar, Lead pharmacist for stroke and care of the elderly, London North West Healthcare NHS Trust

12:40 - 13:10

14:00 - 14:30

Ravinder Singh Cholia, MPharm (Hons) MRPharmS PG Dip Advanced Clinical Practice [RCN Accredited] (Distinction) Independent Prescriber, Pharmacist Advanced Clinical Practitioner, Barking, Havering & Redbridge University Hospitals NHS Trust Pharmacy in integrated urgent care

14:40 - 15:10 Heart failure for community pharmacists 15:20 - 15:50

Alison Warren, Consultant Pharmacist Cardiology , Brighton and Sussex University Hospitals NHS Trust

16:00 - 16:30

SCR and NHSmail: clinical use cases and benefits Mohammed Hussain, Senior Clinical Lead, NHS Digital, LPN Chair, NHS England Sepsis

16:40 - 17:10

Integrating diabetes care: a collaborative project between sectors Hannah Beba, Senior Pharmacist, County Durham and Darlington NHS Foundation Trust Asthma in general practice Nipa Patel, GP Clinical Pharmacist, Sunnymeed Practice Using the RightCare approach to support medicines optimisation

Pharmacy Show

A collaboration of pharmacists across care settings to manage polypharmacy and optimise medicines use in frail older people

14:00 - 14:30

Improving asthma management

Improving the safety of opioid use

Jas Khambh, National Pharmacy Adviser – NHS RightCare, NHS England

13:20 - 13:50

Paula Russell, NHS 111 Pharmacy Lead, NHS England 14:40 - 15:10

Sarah Thomas, Lead Pharmacist, Moorfields Eye Hospital NHS Foundation Trust Fiona Chiu, Associate Chief Pharmacist, Moorfields Eye Hospital NHS Foundation Trust Cathy Kitney, Senior Technician, Moorfields Eye Hospital NHS Foundation Trust DrDavid Gerrett, Senior Pharmacist in Patient Safety, NHS Improvement Leyla Hannbeck, Director of Pharmacy, NPA

Dr Diane Ashiru-Oredope, Lead Pharmacist, AMR Programme, Public Health England

My journey: community pharmacist to urgent & emergency care advanced clinical practitioner 13:20 - 13:50

Making patient safety a priority Annie Sellers, Learning Development Pharmacist, Centre for Pharmacy Postgraduate Education #KnowYourDrops – revolutionising medicines optimisation in ophthalmology

10:00 - 10:30

Person-centred clinical medication reviews Michelle Styles, Regional Manager, London, Centre for Pharmacy Postgraduate Education

Insulins made easy 12:00 - 12:30

Sponsored by

15:20 - 15:50

Gopal Ladva, Integrated Care Clinical Pharmacist, Guy's and St Thomas' NHS Foundation Trust Lelly Oboh, Consultant Pharmacist Care of older people, Guy's and St Thomas' NHS Foundation Trust Understanding Incontinence Associated Dermatitis and how to stop it Martin Kiernan, Visiting Clinical Fellow, University of West London

revalidation

The role of community pharmacy in detection of CVD Helen Williams, Consultant Pharmacist for CVD and National Clinical Adviser for AF, AHSNs Network, Health Innovation Network Medicines optimisation in care homes: personalised care for care home residents Wasim Baqir, Pharmacy Integration Care Homes Lead, NHS England

16:00 - 16:30

Tools for Funding Cuts

What can we learn from North America about community pharmacy teams in suicide prevention? Dr Hayley Gorton, Researcher and Community Pharmacist, Winston Churchill Memorial Trust Fellow

Ron Daniels BEM, CEO and Consultant in ITU and Anesthetiser, The UK Sepsis Trust, Global Sepsis Alliance Clinical Adviser, WHO

FMD

Service development

7-8 October 2018

www.thepharmacyshow.co.uk

@pharmacyshow

The Pharmacy Show Network

Pre-show newspaper - September 2018

DELIVERING THE PERFECT PLATFORM FOR UNITY AND INSPIRATION CloserStill Media are expecting over 9,000 attendees at the 11th edition of The Pharmacy Show on the 7th and 8th October 2018 at the NEC Birmingham. It will be the biggest show CloserStill Media have held with over 400 exhibitors and organised in association with Pfizer Healthy Partnerships and free access to Trade Days. Community pharmacy has been facing many challenges over the past few years: funding cuts, reimbursement cuts, staffing levels reduction, automation, ageing population, increased demand for primary care settings… With revalidation, GPDR and FMD, 2018 brings new changes while pharmacists are still dealing with the old ones. More than ever, The Pharmacy Show is here to help pharmacists and guide them through difficult times and new challenges to a brighter future. The objective of this 11th edition is to support pharmacists’ journey through transformation and prepare them for revalidation.

educational sessions across the 7 different conference streams: Keynote Theatre: driving pharmacy towards a better future; Business Theatre: top practical tips for quick wins and how to tackle funding cuts; Pharmacy Technology Theatre: embracing the digital revolution; GP Pharmacy Theatre: integrating community pharmacy with GP; Pharmacy Services Innovation Theatre: the nation’s best innovations; Clinical Theatre: major therapy areas with advanced clinical content; Public Health & Wellbeing Theatre: from illness to wellness.

The show maintains its delivery of high quality education and awareness through more than 150

Continued on p3

WHAT MEDICINE TELLS US FMD-DAY: AREYOU READY? ABOUT REVALIDATION “My view is that the array of governance changes put in place since Shipman, including those established as part of revalidation, makes it much more likely that his behaviour would have been detected earlier.” These words by Sir Keith Pearson, independent chair of the former Revalidation Advisory Board, and published in January 2017 in a review of medical revalidation, are among the reasons why, from Wednesday 31 October 2018, practising pharmacy professionals will start to embrace the new system of professional revalidation. Revalidation revamps the continuing professional development standardsbased system in place in pharmacy since 2009: it sees the number of CPD records required by the regulator fall from nine per year to four, as well as introduce more reflective accounting and a peer discussion,

designed to encourage improvements in your practice that benefit service users. According to the General Pharmaceutical Council, which is speaking about revalidation at this year’s Pharmacy Show, the transition to the new system “is not a spur of the moment undertaking”. GPhC head of continuing fitness to practise Osama Ammar says: “The GPhC started working towards revalidation almost as soon as the regulator came into being in 2010. We have learned a lot from our previous approach to CPD. We have made the system more meaningful and more accessible.” Continued on p9

With less than six months to go to the introduction of the Falsified Medicines Directive (from Saturday 9 February, 2019) pharmacy contractors are right to demand answers for their businesses. Already, questions have been asked about the implications of the incoming EU legislation on lowmargin products - as manufacturers are asked to soak up the costs of new barcoded packaging. With mooted IT costs of almost £4,000 per pharmacy payable every five years to remain compliant with the law pharmacists are rightly concerned about the lack of clarity on the funding model and the spectre that compliance with EU scanning law could become part of their pharmacy inspection.

What’s it’s all about? In the FMD, from February 9, 2019 market authorisation holders will be required to place two safety features on all new packs of prescription medicines placed on the market in Europe: ·

a unique identifier (UI) in the form of a 2D data matrix (barcode) which can be scanned at various points along the supply chain to determine its authenticity

· an anti-tamper device (ATD).

Continued on p23

GETTING YOUR FREE PASSES TO ATTEND TELEPHONE Simply call 020 7013 4989

Scan the attached form and return to thepharmacy show@closerstillmedia.com

ONLINE

Go to www.thepharmacyshow.co.uk/ newspaper

POST

Return the form to: Unit 15 Exhibition House, Addison Bridge Place, London. W14 8XP

FAX

Fax it back to us on 0207-602-0501

www.thepharmacyshow.co.uk

7-8 October 2018

Rowa Vmax® an intelligent in-store storage and dispensing solution

Rowa Vmotion® a flexible, interactive over-the-counter display

Unlock the potential in your pharmacy The digital consumer is here. Let BD Rowa Technologies support your transition into the world of the digital pharmacy. The benefits of automation are vast. Deliver cost-efficient prescription services with Rowa Technologies. Increase capacity in your store, release capital tied up in stock, and reduce wastage to near non-existent. And with Rowa Technologies, there’s more. Rowa facilitates your first steps into the digital world with a networked portfolio of products: from in-store automation in the dispensary to shop floor and shop window digital displays. Meet us at the Pharmacy Show on October 7 - 8, at the NEC, Birmingham. This year we will also be delivering a session in the Technology Theatre on Sunday 7 October at 14:45. Join us to learn more about in-store automation and pharmacy digitalisation. Visit www.bd.com/rowa to find out more.

bd.com/rowa

www.thepharmacyshow.co.uk

7-8 October 2018

Continued from p1

Contents Win £4,000+ worth* of the best beauty products of the year!

What’s on this year?

Revalidation is coming. The Pharmacy Show is here to help

08 - 09

Conference programmes

11 - 15

Flu Jab training

FMD-day: are you ready?

Improving outcomes for people with respiratory illnesses

Is your pharmacy fit for the future?

Announcing a new deal designed for you

28-29

THE TEAM Garry Tyson Event Director g.tyson@closerstillmedia.com Kamil Akhtar Senior Sales Manager k.akhtar@closerstillmedia.com Abraham Tsegaye Sales Manager a.tsegaye@closerstillmedia.com

DELIVERING THE PERFECT PLATFORM FOR UNITY AND INSPIRATION The programme has been designed with a steering panel of professionals brought together to help direct and support the education programme for the show. The sessions will help pharmacists and their staff keep up with all latest developments, grow their business, improve patient outcomes and give them all the practical training and advice they need to move forward from many challenges the pharmacy sector has been facing over the past few years. The Keynote Theatre will specifically feature sessions on GDPR, FMD and other important challenges facing community pharmacy through 2018-2019. Not only will pharmacists get access to the best speakers across the industry, the programme will give them actionable learning and inspiration they won’t find anywhere else. All sessions are 100% accredited CPD and all have been designed for pharmacists to gain sufficient planned and unplanned learning towards revalidation. A new online platform, ‘Pharmacy Connect’, is being launched to support pharmacists finding a peer as part of the shows support for revalidation. A Peer-to-peer Networking Hour will be organised for peers to meet in a relaxed atmosphere while enjoying a nice cup of tea. The Pharmacy Show also provides an opportunity to listen to colleagues who are delivering new services and discuss new product entries with the 400 exhibitors. Visitors will be able to take advantage of exclusive offers from exhibitors available only at the show, find ideas, increase profits and revitalise their business. New this year are the ‘Career Clinic’ consultations organised by the i2i Network for aspiring practice

pharmacists. After completing a free online needs assessment, they will receive a dedicated 1:1 slot with an experienced GP Practice Pharmacist to review their learning needs, prioritise their development areas and consider their scope of competence. Pharmdoctor will offer for the first time a highly discounted Unlimited PGD Clinic Package to support pharmacists to administer and dispense over 125 POMs via PharmaDoctor PGDs. Rx Advisor and ECG also return to the show with their live flu and CPR training workshops at a discounted rate across the two days. Additional sessions have been organised to cover the highly demanded Infant & Child Vaccination Training. CloserStill Media are proud to welcome this year the Beauty Awards 2018 in association with Beauty Magazine and OK!. The 180 shortlisted stand-out beauty products worth over £4,000 will be showcased and visitors will have the chance to win them all by simply voting online and coming to the show. Garry Tyson, Events Director, The Pharmacy Show has said: “The Pharmacy Show returns this year at The NEC, Birmingham on the 7th and 8th October 2018. The Pharmacy Show is the national event for the industry and profession and our aim is simple; to give community pharmacy and their teams a platform to receive the advice, tools and training that can be implemented immediately to make a difference. This years show has been designed for you – the pharmacist – and with over 400 Exhibitors, 150 education streams, live hands on training and a chance to network with the largest gathering of the profession – we hope you can come away feeling truly inspired.”

Alex Jones Marketing Director alex.jones@closerstillmedia.com Josephine Deniau Group Marketing Manager j.deniau@closerstillmedia.com Marion Colin Marketing Executive m.colin@closerstillmedia.com Cheryl McMorrow Operations Manager c.mcmorrow@closerstillmedia.com Mila Yankulova Operations Executive m.yankulova@closerstillmedia.com

CO-LOCATED EVENTS

Jessica Ingram Conference Manager j.ingram@closerstillmedia.com

NPA Conference

Matthew Butler Managing Director m.butler@closerstillmedia.com

ANY QUESTIONS? Visiting 020 7013 4989 Exhibiting 0207 348 5265 Organised by

For the second year, the NPA conference will take place the day before The Pharmacy Show opens at the Hilton Birmingham Metropole NEC. The conference includes afternoon business sessions, a gala dinner, entertainment and overnight accommodation the night before the Pharmacy Show, which is only a 10 minute walk away from the hotel. AIM Conference AIM, the membership organisation representing community pharmacy businesses with multiple pharmacies, will be hosting its bi-annual Superintendents forum meeting at The Pharmacy Show this year. A must have meeting for all Superintendents within the AIM member organisations. Trade Days Visit our co-located event, Trade Days, Europe’s sole trade only business to see more than 100 mobility, daily living and assistive technology suppliers. Free Entry. Business opportunities for pharmacy.

www.thepharmacyshow.co.uk

7-8 October 2018

Transforming medicines and pharmacy with technology The team at NHS Digital is delighted to be attending this year’s Pharmacy Show and we are looking forward to meeting you all at the largest integrated pharmacy event in the UK. We are providing technology and digital tools that help ensure patients and the NHS get the best value from medicines and pharmacy by making prescribing and dispensing safer and more efficient, supporting the integration of pharmacy practice into the wider NHS where it can be most productive, and collecting and using comprehensive medicines data to better inform decisions on spend and use. You’ll find the Digital Medicines and Pharmacy team on stand PD16 on both Sunday and Monday where we will be on hand to talk to you and answer your questions about the digital roadmap for medicines and pharmacy. Come and say hello to our Executive Director Ian Lowry, our Programme Director Richard Ashcroft and our Clinical Lead Dr Vishen Ramkisson. Each of our programme heads will also be there; Candice Moore, who heads up our work to digitise community pharmacy, Fintan Grant, who is looking at how we collect and use medicines data, Leon Finnerty who is leading the Falsified Medicines Directive (FMD) programme and Libby Pink, who oversees our work to use technology to integrate pharmacy across health and care. We believe that collaboration is key, so we look forward to testing our thinking with you and gathering your feedback. Come and have a chat with our user researcher to share your ideas and find out how you can help shape our work. We’ve sponsored the Technology Theatre again this year and we will be delivering several presentations on both days so please come and join us.

MEET NHS DIGITAL ON STAND PD16

About our work in Digital Medicines and Pharmacy At the moment: • Local pharmacies aren’t sufficiently digitally integrated to other parts of the NHS which means people may not get their medicines as quickly and conveniently as they could. • Paper prescriptions and forms are still a huge administration burden for local pharmacies, hospitals and GP surgeries. • The NHS doesn’t have enough data about medicines that are prescribed and administered to ensure people get the best health outcomes. To help people get the best results from their medicines and achieve best value for the tax payer, NHS Digital is supporting the Medicines Value Programme by harnessing the power of new technology to: • connect pharmacy services to the wider NHS, with better information sharing and new communication mechanisms • support the integration of pharmacy practice into the patient journey through new digital solutions

• reduce the administrative burden of prescribing, dispensing and providing pharmacy services to allow healthcare professionals more time for patient care • collect, analyse and share comprehensive medicines data to support medicines optimisation; improving safety and outcomes for patients and value for the taxpayer. Changes that will take place include: •

Extending the Electronic Prescription Service (EPS) to all eligible prescriptions and into other care settings, initially urgent care. This means prescribing and dispensing will be quicker for everyone and there will be fewer errors. The burden and costs of using paper will significantly reduce.

•

Integrating community pharmacy into the wider NHS to make better use of their clinical skills by providing NHSmail, Summary Care Record and the EPS prescription tracker. Local pharmacists and their teams will be able to access relevant clinical information quickly and communicate more easily with patients and other health professionals.

•

Introducing a single, consistent and comprehensive set of medicines data which is used by everyone in the NHS will allow the NHS to prescribe in the most safe, effective and efficient way for patients. Clinicians will be better informed about what does and doesn’t work and which medicines provide value for money. Care will be more personalised because the NHS will know more about what is more effective for a person’s age and condition.

•

Community pharmacies contributing to patient healthcare records, meaning pharmacists, doctors, nurses and other health professionals will have more information about their patients to better inform consultations, care and treatment.

•

NHS 111, GPs and hospitals able to refer patients directly to local pharmacies which will relieve the pressures on GPs, speed up hospital discharge, and ensure patients have the support they need once they arrive home.

•

Support work to ensure all medicines used in the NHS are legitimate by bringing together existing processes in the NHS supply chain to develop an effective way to identify counterfeit medicines.

Article by NHS Digital.

Win £4,000+ worth* of the best beauty products of the year!

NEW THIS YEAR!

The Pharmacy Show 2018 is pleased to partner this year with The Beauty Awards 2018 and OK!. In its 17th year, The Beauty Awards, the biggest awards programme in the UK, attracts votes from consumers as well as the trade. All products entered in the competition are sent to a panel of expert judges to trial over a one month period. Their votes determine the shortlist of 180 products. This year everyone who visits the Pharmacy Show has the chance to win a huge collection of the standout beauty products of 2018. All the 180 shortlisted products in this year’s Awards

will be showcased at the show! All you have to do is vote online and you will be automatically entered into the prize draw. The winner will be announced at 4pm at The Pharmacy Show on Monday 8th October. At last but not least, as an extra incentive, every entrant can pick up from the Beauty Awards display area a free copy of OK! magazine just for entering the lucky draw.

Looking forward to seeing you at the Pharmacy Show and good luck in the Prize Draw! *Total RRP (Recommended Retail Price) of products on display.

TERMS AND CONDITIONS AND ALL DETAILS ON WWW.THEPHARMACYSHOW.CO.UK/BEAUTY

www.thepharmacyshow.co.uk

7-8 October 2018

Nominate your How to Engage with your Community in the Digital Age Pharmacist of the Month You will learn:

Think about consumer behaviour Marketing It’s the way our world as we know it works. Everywhere we look, we’re being influenced. Billboards, shop windows, the TV, and over the last 10 years...it’s the smartphone that has taken control of us. The device has become an integral part of the human existence. According to Statista, adults in the UK spend on average between 2 and 5 hours on their smartphone every single day, and most of this time is spent using one of the many social media channels that currently exist. Smartphones and the apps that come with it have altered human behaviour and revolutionised the way we conduct our business and leisure. The point I’m trying to make here is that in order for your business to be a success today, you have to adjust to this new form of consumer behaviour. You have to connect with people through their smartphones because that is where they can most conveniently access information, is how they are communicating and is what is influencing their decisions. Over the last 18 months now, I have been creating and executing digital marketing strategies primarily for Independent Community Pharmacies and every single pharmacy owner I have worked with has recognised its value. On Monday the 8th of October, at precisely 12.20pm in the Business Theatre of The Pharmacy Show, I’m going to show you, with real case studies, how you can successfully engage with your Community through digital channels that will improve your business. What you will learn I can’t wait to give this presentation because I know you’re gonna get a lot of value from it.

SPEAKER

• What digital marketing channels are working best for Independent C o m m u n i t y Pharmacies today and why.

• How each type of marketing channel differs and how you should use them to produce the best return on investment (ROI) • Strategies on how to effectively market your pharmacy services

In line with our #PharmacyRocks campaign, we want to celebrate those in the pharmacy sector who go above and beyond on a daily basis. To do so, we have launched the Pharmacist of the Month award. Saam Ali MRPharmS CEO and Founder, Pharmacy Mentor @pharmacymentor

• What you can do to make sure you’re getting the best out of marketing digitally so you’re not wasting time and money. It’s all in the strategy Digital marketing represents a great opportunity for Independent Businesses and now is absolutely the time to adopt it. But let me be clear that digital marketing is only effective when you have developed a solid strategy to work from and it is embedded into your overall business model. It’s not just about having a Facebook Business page. It’s much more complex than that. I warmly welcome those pharmacy owners who are serious about building their business through digital marketing and are keen to learn. See you at the Show!

That’s my goal. I want to you to leave with loads of useful, insightful and actionable information.

MEET SAAM ALI FROM PHARMACY MENTOR ON STAND PE57

We are welcoming nominations each month as a way to recognise and say thank you to our pharmacists. The chosen pharmacist will receive a certificate and gift pack from The Pharmacy Show. So if you know someone you think deserves to be recognised for their outstanding contribution to the Pharmacy sector, let us know! Simply email us at thepharmacyshow@closerstillmedia. com, briefly explain the reason for nomination and give us the person’s name and contact number so we can call them if they win! @pharmacyshow #PharmacyRocks ThePharmacyShow The Pharmacy Show Network

Join the pharmacy social media revolution #PharmacyRocks This year, The Pharmacy Show is delighted to launch its own NEW hashtag #PharmacyRocks that will help you to shine! How are you making a difference in the life of your patients? What special services do you provide to your patients? What positive changes have you successfully implemented in your pharmacy? What makes your team the best team? How do you work together to deliver the best care? We encourage you to tweet #PharmacyRocks by sharing your best memories or simply by taking a picture in your pharmacy!

How to get involved?

TWEETS

It’s really simple! Just tweet about what you are doing in your pharmacy at any time from now until The Pharmacy Show. Keep in mind that all tweets aim to share positive stories, be helpful and showcase how great pharmacy is!

Your tweets must be less than 140 characters, a simple picture or video. Don’t forget to include the hashtag #PharmacyRocks and mention @PharmacyShow.

Be original and fun to get a chance to win! The Pharmacy Show Team will select the TOP 10 best tweets! The more original you are, the better chance you have to win an exciting SmartBox! The winners will be announced at 5.30pm on Sunday 7th October.

TOP TIP!

Use your imagination and don’t forget to include the button badge in your pictures!

Need some ideas to get started? How about you: • Describe an interaction with one of your patients • Tell us one of your success stories • Share a picture with your team in your pharmacy • Share advice, share your thoughts

Shaun @sha unibarr Aug 8 Super excit ed at oundle #Ph ph armacy for armarm acy acy sh ksph@Ph ow. Roc arm the #pharmacyro #PharmacyRocks acyShow cks #pharm acyshow201 #oundleph armacy @p 8 #oundle harmacysho w

www.thepharmacyshow.co.uk

7-8 October 2018

www.thepharmacyshow.co.uk

7-8 October 2018

WHAT’S ON AT THE PHARMACY SHOW THIS YEAR? 120+ HOURS OF FREE ACCREDITED CPD EDUCATION With over 120 education sessions across seven conference streams to choose from make sure to top up your CPD record file. Get the bulk of what you need for revalidation planned and unplanned learning.

CPD Entry Notes You may use these pages to make notes for your CPD entry for transferring to your CPD record. Event title Event date

Event duration

Reflection - What do you need to learn about this topic? What you need to learn may be new knowledge, skill(s), or new attributes – anything which will help you to change your practice for the better. You should make it as specific as possible.

Planning - What do you hope to learn from attending this event? Write a simple statement of what you hope to learn; i.e. your learning objective(s) for attending.

CPD RECORD AID TEMPLATES ONSITE! Action - What have you learnt? Describe what specific skills, knowledge, attributes and/or behaviours you’ve gained as a result of your learning. This may be different to what you originally set out to learn.

PS15_CPD_FORM.indd 1

14/10/2015 13:35

WIN £4,000+ WORTH* OF THE BEST BEAUTY PRODUCTS OF THE YEAR! The Pharmacy Show 2018 is pleased to partner this year with The Beauty Awards 2018 with OK! By voting online and visiting the show, you have the chance to win the 180 shortlisted stand-out beauty products in this year’s Awards! More information at: www.thepharmacyshow.co.uk/beautyawards. *Total RRP (Recommended Retail Price) of products on display.

LIVE FLU TRAINING AT UNBEATABLE PRICES! NEW! ASPIRING PRACTICE PHARMACIST CAREER CLINIC

RX Advisor and ECG Ltd will run live flu and CPR training sessions at a discounted rate across 2 days. It is an NHS requirement that all pharmacists that vaccinate under the NHS flu vaccination service receive face-to-face training at least every three years. This is part of the requirement for completing the declaration of competence, which must be completed prior to delivering the NHS service. Why not complete your training at the show?

The i2i Network will run ‘Career Clinic’ consultations for aspiring GP practice pharmacists. All you need to do is complete the FREE online needs assessment and book a consultation online to receive a dedicated 1:1 slot with an experienced GP Practice Pharmacist to review your learning needs, prioritise your development areas and consider your scope of competence.

Secure your place here: https://www.thepharmacyshow.co.uk/liveflu

BUSINESS IDEAS TO INCREASE PROFITS

FROM £79+VAT ONLINE INSTEAD OF £129+VAT ONSITE

PEER-TO-PEER NETWORKING HOUR

More than 400 UK and international exhibitors showcasing new medicines, products and profitable new retailing ideas. Plus, benefit from plenty of on stand education.

Network with your peer in a relaxed atmosphere and share insightful conversations. Pharmacy Connect, the new online platform, will help you connect to a peer before the show starts.

LET’S CELEBRATE! THE NATURAL PHARMACY BUSINESS PRODUCT AWARDS

SAVE THOUSANDS OF ££££S! Take advantage of exclusive offers from exhibitors, only available by attending the Show. A great opportunity to generate significant ROI and revitalise your business!

These awards are designed to recognise the true ‘hero’ healthcare products in independent pharmacy. Find out who the winners are among many fantastic brands and innovative manufacturers producing the high-quality natural products!

FIND ALL INFORMATION ON: WWW.THEPHARMACYSHOW.CO.UK/WHATS-ON

GETTING YOUR FREE PASSES TO ATTEND TELEPHONE Simply call 020 7013 4989

Scan the attached form and return to thepharmacy show@closerstillmedia.com

ONLINE

Go to www.thepharmacyshow.co.uk/ newspaper

POST

Return the form to: Unit 15 Exhibition House, Addison Bridge Place, London. W14 8XP

FAX

Fax it back to us on 0207-602-0501

www.thepharmacyshow.co.uk

7-8 October 2018

REVALIDATION IS COMING. THE PHAR GET THE BULK OF WHAT YOU NEED TO REVALIDATE AT THE PHARMACY SHOW

7-8

OCT 18

All sessions have been designed for you to get your planned and unplanned learning done. Pharmacy Show

IDENTIFY GAPS IN YOUR LEARNING

Revalidation route

This could be anything from things you need to improve on or refresh or something new you need to have a complete training on.

Don’t forget

Remember Revalidation is essential and is flexible so it’s relevant to your work, whatever your area of practice.

The purpose of the Reflective Account is to e ncourage you to think a bout how the work you do a s a pharmacy professional relates to standards for pharmacy professionals.

find a peer

go to the pharmacy show

revalidation Tools for Funding Cuts

MEET OVER 400 SUPPLIERS

STAND 3

Tip!

Pharmacy Show

For your planned learning - decide to develop your knowledge and or skills in advance of undertaking a learning activity.

Tip!

Go to The Pharmacy Show at the NEC Birmingham in Hall 18-19 on 7-8 October 2018

plan your learning activities

What better place to find one than The Pharmacy Show? Our brand new online portal “Pharmacy Connect” makes it easy to find a peer and volunteer yourself to be one. It’s easier than you might think! Connect with a peer online and arrange to meet at the show.

Tip!

A peer can be any senior professional within the entire healthcare system or a peer you respect. Only you can choose your peer and the discussion should be in a safe and trusted environment.

Training Session

SO MANY UNPLANNED LEARNING OPPORTUNITIES

Plenty of educational activities will take place on 400+ stands at the show. Don’t forget to pick up free copies of magazines and journals (reading an article is considered as unplanned learning).

FMD Service development

submit all records via myGPhC ONLINE SYSTEM

FIND YOUR PEER WITH PHARMACY CONNECT This year, we are proud to introduce a new online platform only available to pre-registered visitors. Select conference sessions you wish to attend, exhibitors you’d like to meet and most importantly find a peer for revalidation and organise to meet them at the show! Print your schedule and you are good to go!

FOR MORE INFORMATION ABOUT PHARMACY CONNECT, GO TO PAGE 36

Tip!

Unplanned learning is when an event occurs that causes a learning activity without prior thought or planning.

PEER-TO-PEER NETWORKING HOUR: MONDAY 8th OCTOBER FROM 3PM TO 4PM IN THE CAFÉ This is the perfect place to meet the revalidation peer (with whom you will have connected to via Pharmacy Connect) in a relaxed atmosphere and share insightful conversations!

MORE ABOUT REVALIDATION AT WWW.THEPHARMACYSHOW.CO.UK/REVALIDATION

www.thepharmacyshow.co.uk

7-8 October 2018

RMACY SHOW IS HERE TO HELP YOU! Continued from p1

What medicine tells us about revalidation Practice makes perfect

The benefit of hindsight Six years’ of medical experience with revalidation offers a lot of insight on which the GPhC can draw as it rolls out revalidation. Among the benefits highlighted by the Pearson review: •

revalidation had tackled the long-standing issue that unless a serious concern was raised about a doctor, they could ‘practise from registration to retirement without any check on their performance or competency’

•

it had helped to ensure that an annual appraisal now takes place for most doctors – raising rates from an average of 58% receiving appraisal to 90% – giving doctors a chance to formally ‘put things right’ before formal competency procedures become necessary. According to Pearson, up to 40% of doctors say revalidation has had a positive impact on their clinical practice.

But, that’s not to say medical revalidation is proving perfect: among the flaws identified in the Pearson review, doctors complained that local healthcare organisations were using revalidation as a way to force them to provide information or complete tasks that exceed specifications in GMC guidance, locums could find the system ‘unacceptable’ for their peripatetic circumstances, and that local organisations should do more to help doctors collect information easily to support appraisal. As a result of the concerns raised by the Pearson review,

• Reduce unnecessary burdens and bureaucracy, in particular confusion between revalidation criteria and local job-related requirements/objectives • Increase oversight of, and support for, doctors in short-term locum positions • Measure and evaluate the impact of revalidation; an independent academic research piece on revalidation is expected to publish this year. For pharmacy it is interesting that many of the areas for improvement identified in Sir Keith’s report, including those that will benefit doctors most, require action from healthcare organisations other than the medical regulator; some recommendations require legislative as well as systemic change by external business partners such as NHS organisations, for example. The question now for pharmacy is: Six years down the line, will pharmacy professionals find themselves in this same position? References 1. Pearson: Taking revalidation forward [online[ at: https://gmcuk. wordpress.com/2017/01/12/ taking-revalidation forward/ 2. h t t p s : / / w w w . g m c - u k . org/-/media/documents/ RT___Our_response_to_ S i r_ Ke i t h _ Pe a rs o n _s_ review_of_revalidation___ DC9676.pdf_68684817.pdf

Article written by Ailsa Colquhoun for The Pharmacy Show.

NOW, JOINT CARE STARTS WITH A SIP

For the GPhC revalidation of pharmacy professionals has two purposes. Ammar points out: “Firstly, to assure members of the public that pharmacy professionals are meeting their responsibilities to keep themselves up to date so they continue to be safe and effective. Secondly, to drive reflection on learning and practice, to encourage improvement in practice and, eventually, the experience and outcomes of people using pharmacy services.”

• Make revalidation more accessible to patients and the public, who should be able to offer “real time feedback mechanisms”

Of course, pharmacy is not the only profession to experience revalidation. As a concept revalidation was first mooted in the 1970s, when a government committee floated the idea that, perhaps, it was unwise to assume a medical doctor was competent and up to date unless something happened to prove otherwise. Nothing was done until the deaths at Bristol Royal Infirmary’s paediatric cardiac unit hit the headlines in the 1990s, followed by a public inquiry, headed by Professor Ian Kennedy QC, when the spotlight turned firmly to medical professionals’ fitness to practise. It was not until 2012, though, that an acceptable model of medical revalidation began to emerge, one that healthcare professionals viewed as concerned with improving quality rather than simply weeding out incompetence. The Nursing and Midwifery Council followed suit in 2016.

the medical regulator, the General Medical Council has identified several actions as a priority:

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DON’T MISS THE CONFERENCE: Revalidation: what every pharmacy professional needs to know Sunday 7th October 2018 Location: Keynote theatre Time: 1pm to 1.45pm Speaker: Duncan Rudkin, Chief Executive The General Pharmaceutical Council (GPhC) Everything you need to know about revalidation including what to do and when, and how to write a good reflective summary in your CPD, peer discussion and reflective account records. Learning outcomes: • The components of revalidation that pharmacy professionals will be required to complete • What pharmacy professionals need to do now, and in the coming year, to meet revalidation requirements • What makes a good reflective account

www.thepharmacyshow.co.uk

7-8 October 2018

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7-8 October 2018

CONFERENCE PROGRAMME 2018 Keynote Theatre Sunday 7th OCTOBER 09:20 - 10:05

Monday 8th OCTOBER 09:20 - 10:05

Negotiating for community pharmacy

After HLP and the QPS, where's next for quality?

A changing of the guard? What's Next? The organisation view

11:10 - 11:55

Mental health Peter Pratt, Head of MH & LD Medicines Strategy, NHS England and NHS Improvement

Simon Dukes, Chief Executive, PSNC

10:15 - 11:00

In association with

Mark Lyonette, Chief Executive, NPA Peter Cattee, CEO, PCT Healthcare Ltd Malcolm Harrison, Chief Executive, (CCA) The Company Chemists’ Association Simon Dukes, Chief Executive, PSNC

10:15 - 11:00

Medicines safety programme Richard Cattell, Deputy Chief Pharmaceutical Officer at NHS Improvement, NHS England

11:10 - 11:55

Clare Howard, Providing expertise, Clinical Leadership and Consultant around Medicines Optimisation Victoria Steele, Head of Clinical Governance and Professional Standards, LloydsPharmacy Dr Jill Loader, Head of Pharmacy Commissioning, NHS England Alastair Buxton, Director of NHS Services, PSNC Sally Jacobs, Lecturer in Social Pharmacy, The University of Manchester Bringing pharmacy into the digital age Dan Sheldon, Head of Well Digital

12:05 - 12:50

Patient safety

12:05 - 12:50

Leyla Hannbeck, Director of Pharmacy, NPA Claire Bryce Smith, Director of Fitness to Practice, GPhC 13:00 - 13:45

Richard Thomas, Editor, Pharmacy Magazine at Communications International Group Lets all make the case for community pharmacy

Revalidation: what every pharmacy professional needs to know Duncan Rudkin, Chief Executive, The General Pharmaceutical Council (GPhC)

13:00 - 13:45

FMD and Brexit panel 13:55 - 14:40

14:50 - 15:35

Hold the front page: Short stories and tall tales on the media frontline

13:55 - 14:40 14:50 - 15:35

Zoe Long, Acting Director of Communications and Public Affairs, PSNC Neal Patel, Head of Corporate Communications, Royal Pharmaceutical Society Liz Skinner, Communications and PR Manager, The Company Chemists’ Association Stephen Fishwick, Head of Communications, NPA Years at the top John D'Arcy, Non-Executive Chair, Numark Supporting long-term health – pharmacy’s route to the future Richard Bradley, Pharmacy Director, Boots UK Deprescribing

15:45 - 16:30

Harry McQuillan, Chief Executive, Community Pharmacy Scotland Rose Marie Parr, Chief Pharmaceutical Officer, Scottish Gov

Wasim Baqir, Pharmacy Integration Care Homes Lead, NHS England Helen Kilminster, Senior Pharmacist, Prescribing Lead, Whiteacres Medical Practice

Making it happen on the front line 15:45 - 16:30

16:40 - 17:25

PLAN YOUR DAY WITH PHARMACY CONNECT Go to page 36 for more details

Clinical Theatre Sunday 7th OCTOBER 09:20 - 09:50 In association with

10:00 - 10:30 In association with

10:40 - 11:10

Mental health and the primary care interface: Understanding the different needs of a person with a mental health disorder Andrew Down, Deputy Chief Pharmacist, Worcestershire Health and Care NHS Trust, Course Leader – Psych 1 and Psych 2, College of Mental Health Pharmacy Person-centred clinical medication reviews Michelle Styles, Regional Manager, London, Centre for Pharmacy Postgraduate Education Contributions of community pharmacy teams to tackling AMR Dr Diane Ashiru-Oredope, Lead Pharmacist, AMR Programme, Public Health England

11:20 - 11:50

Clinical assessment skills: a brave new world for pharmacy? Samantha White, Deputy Director, Centre for Pharmacy Postgraduate Education (CPPE)

12:00 - 12:30

Insulins made easy Natasha Jacques, Principal Pharmacist- Diabetes & Specialist Services, University Hospitals Birmingham NHS Trust/UKCPA

In association with

12:40 - 13:10 In association with

13:20 - 13:50 14:00 - 14:30

Aphasia and dysphagia in patients post stroke and how community pharmacist can play a role Paresh Parmar, Lead pharmacist for stroke and care of the elderly, London North West Healthcare NHS Trust My journey: community pharmacist to urgent & emergency care advanced clinical practitioner Ravinder Singh Cholia, MPharm (Hons) MRPharmS PG Dip Advanced Clinical Practice [RCN Accredited] (Distinction) Independent Prescriber, Pharmacist Advanced Clinical Practitioner, Barking, Havering & Redbridge University Hospitals NHS Trust

09:20 - 09:50 In association with

10:40 - 11:10

Improving the safety of opioid use Dr David Gerrett, Senior Pharmacist in Patient Safety, NHS Improvement Leyla Hannbeck, Director of Pharmacy, NPA

11:20 - 11:50

12:00 - 12:30 12:40 - 13:10

16:00 - 16:30

SCR and NHSmail: clinical use cases and benefits Mohammed Hussain, Senior Clinical Lead, NHS Digital, LPN Chair, NHS England

16:40 - 17:10

Sepsis Ron Daniels BEM, CEO and Consultant in ITU and Anesthetiser, The UK Sepsis Trust, Global Sepsis Alliance Clinical Adviser, WHO

13:20 - 13:50 In association with

A collaboration of pharmacists across care settings to manage polypharmacy and optimise medicines use in frail older people Gopal Ladva, Integrated Care Clinical Pharmacist, Guy's and St Thomas' NHS Foundation Trust Lelly Oboh, Consultant Pharmacist Care of older people, Guy's and St Thomas' NHS Foundation Trust Understanding Incontinence Associated Dermatitis and how to stop it Martin Kiernan, Visiting Clinical Fellow, University of West London

14:40 - 15:10 In association with

Annie Sellers, Learning Development Pharmacist, Centre for Pharmacy Postgraduate Education

#KnowYourDrops – revolutionising medicines optimisation in ophthalmology

14:00 - 14:30

Heart failure for community pharmacists Alison Warren, Consultant Pharmacist Cardiology , Brighton and Sussex University Hospitals NHS Trust

Making patient safety a priority

10:00 - 10:30

Improving asthma management 15:20 - 15:50

Supported by The Pharmacy Integration Fund

Monday 8th OCTOBER

Pharmacy in integrated urgent care Paula Russell, NHS 111 Pharmacy Lead, NHS England

14:40 - 15:10

In association with

15:20 - 15:50

16:00 - 16:30

What can we learn from North America about community pharmacy teams in suicide prevention? Dr Hayley Gorton, Researcher and Community Pharmacist, Winston Churchill Memorial Trust Fellow

www.thepharmacyshow.co.uk

7-8 October 2018

Orifarm UK and Orifarm Group can’t wait to Exhibit at Pharmacy Show 2018 at NEC Birmingham Orifarm Europe’s Largest Parallel Importer and Progressive Player in the Healthcare Business is delighted to be exhibiting at the UK’s largest PharmacyEvent on October 7th and 8th 2018 at the NEC Birmingham. A Stand ideally located by the VIP Area will give Orifarm Representatives a great opportunity to meet with pharmacy professionals in the UK as well as guests we hope to also attract from Europe to the show. Our Business in Parallel Imported Pharmaceuticals, provide large savings for consumers and more widely society. Additionally it is important for Orifarm to add value to our partners’ businesses and to do things in a smarter way by REthinking. Orifarm have many representatives who will be available on the stand on the day including: •

Paul Tobin – Country Manager for UK

•

Steven Cross – Parallel Import Sales Manager for UK

• Jens Peter Neilsen – Senior Vice President Sales •

Thomas Brandhof – Senior Vice President Procurement and Research

• Sara Korchmaros – Business Development Manager + Clinical Trial Specialist •

Marianne Soe – Product Research

•

Purchasing Manager

This will give Pharmacists, Buyers and Sellers an opportunity to meet with a great selection of the Orifarm Team at the biggest event for Pharmacy in the

UK, Orifarm hopes to attract not only existing UK and Worldwide partners but also very much welcomes new customers and suppliers and we think the pharmacy show is the best place to do this. Orifarm will have a bright stand showing not only the quality of its products but also some videos straight from its state of the art production facility, Orifarm has a vision to be No. 1 in making healthcare a better deal and this is started with making sure that our quality of product is No.1 in Parallel Imports. Furthermore, it is vitally important for Orifarm to add value to our partners’ businesses and to do things in a smarter way.

MEET ORIFARM ON STAND PF40

Your information security partner of choice for Pharma and Life Sciences ISO 27001

Computer Systems Validation

Gap Analysis

GAMP/GxP

Retrospective Validation

Infrastructure Qualification

Change Control

SOP Writing

Remediation

Risk Based Approach

 01422 400 153

 www.kindus.co.uk

info@kindus.co.uk

www.thepharmacyshow.co.uk

7-8 October 2018

CONFERENCE PROGRAMME 2018 Business Theatre Sunday 7th OCTOBER 10:20 - 10:50

11:00 - 11:30

Monday 8th OCTOBER

Social Media and your pharmacy: take the opportunities, manage the risks Stephen Fishwick, Head of Communications, NPA Laura Chalkley, Employment Advisory Service, NPA David Angell, Wordsmith Digital Growing your business by better meeting the needs of your patients Mark Ackland-Snow, Head of Pharmacy, Bayer Consumer Health UK GDPR - confidentiality Jasmine Shah, Professional Support Manager, NPA

12:20 - 12:50

How to launch an in-house GP service in your pharmacy Dr Zubair Ahmed, CEO, MedicSpot

13:00 - 13:30

Commissioning private services - improving bottom line Satyan Kotecha, Pharmacy Owner and Chair, West Midlands Pharmacy Local Professional Network Nikesh Patel, Lead Support Pharmacist, NPA

14:20 - 14:50

15:00 - 15:30

15:40 - 16:10

09:40 - 10:10

Local commissioning Amit Patel, CEO, Pharmacy London

10:20 - 10:50

Why EPoS systems are so important for your Pharmacy Business John Cassidy, CEO, TouchStore

11:00 - 11:30

Top-down management and the revolution at the bottom Conall Lavery, CEO, Real World Analytics

11:40 - 12:10

13:40 - 14:10

11:40 - 12:10

Growing your business by better meeting the needs of your patients Mark Ackland-Snow, Head of Pharmacy, Bayer Consumer Health UK

Part 1: Falsified medicines directive: A GDP update. Part 2: Medicines: Classification of borderline products Peter Blundell, Senior GDP Inspector, MHRA Dr Chris Jones, Medicines Borderline Section Manager, MHRA Trained team + NHS Flu Service = increased income + decreased stress Dr Richard Brown, Director, Virtual Outcomes Ltd

12:20 - 12:50

13:00 - 13:30

13:40 - 14:10

14:20 - 14:50

Stephen Dickson, Pharmacist, Cannabis Clinics UK

Freeing up millions of hours of latent capacity in community pharmacy to alleviate NHS pressures Andy Chilton, Director, Velresco Group Limited

15:40 - 16:10

Cannabis products, medical marijuana and community pharmacy in the UK. A sensible, compliant and practical way forward

Making selling comfortable across the pharmacy team Justin Burbage, Sales Director, Bayer Consumer Health UK

17:00 - 17:30

A Win-Win scenario for Community Pharmacy – Grow your business by improving patient compliance & outcomes Desmond A Hennelly, Senior Pharmacist & Associate Director Supplier Services, IQVIA

15:00 - 15:30

Regulations around workforce in pharmacy Kadeshia Dunn, Education and Training Manager, NPA Jasmine Shah, Professional Support Manager, NPA

How to engage with your community in the digital age Saam Alli, Founder and CEO, Pharmacy Mentor

Secrets to winning in wellness. Easy insight-led strategies to drive retail profit in the VMS category Paul Chamberlain, Category Development and Product Training Director, The Nature’s Bounty Company Ltd

16:20 - 16:50

Marketing means more Gavin Birchall, Founder and Managing Director, DOSE Design and Marketing Ltd “Scan or Scam” Are you ready for FMD? Jackie Peck, Director, Pharmacy Consulting Limited

PLAN YOUR DAY WITH PHARMACY CONNECT Go to page 36 for more details

Technology Theatre Sunday 7th OCTOBER 09:25 - 09:55

How can patients gain greater control of their medicines?

The next generation of EPS: a different way?

09:25 - 09:55

Intelligent design + automation = efficiency + profitability

10:05 - 10:35

Falsified Medicines Directive: what do I do?

10:45 - 11:15

The future of pharmacy – an automation journey Mayank Patel, Director & Superintendent Pharmacist, Pearl Chemist Group

12:45 - 13:15

rf cel 13:25 - 13:55

FMD compliance: a simple guide to getting your pharmacy ready for February 2019 Mark Davison, Senior Operations Director, Europe, rfxcel Corporation How to evolve MDS production in your pharmacy from loss to profit Andrew Beesley, Managing Director, Medication Management Solutions

14:05 - 14:35

11:25 - 11:55

A Practical Guide to Retail Success in Pharmacy Adele West-Curran, Customer Success Manager, Real World Analytics, Positive Solutions-Real World Analytics

12:05 - 12:35

More than a prescription: what is the potential of medicines data? Fintan Grant, Programme Head, Medicines Data Programme

12:45 - 13:15

Technology enabled Joined up Healthcare, the Pharmacy Integration Fund Challenge Gianpiero Celino, Product Director, Cegedim Rx

13:25 - 13:55

How can patients gain greater control of their medicines? Richard Ashcroft, Programme Director, Digital Medicines, NHS Digital Andy Callow, Programme Director, NHS Digital

What happens when we’ve introduced a new IT service to pharmacy? Mohammed Hussain, Senior Clinical Lead, NHS Digital, LPN Chair, NHS England

Falsified Medicines Directive: what do I do? Leon Finnerty, Programme Head (ai), Medicines and Pharmacies / Falsified Medicines Directive, NHS Digital

Leon Finnerty, Programme Head (ai), Medicines and Pharmacies / Falsified Medicines Directive, NHS Digital 12:05 - 12:35

Deblistering – the unloved part of MDS dispensing Richard Loadman, Technical Sales Engineer, Stripfoil Deblistering

Andrew Porter, Pharmacy Consultant, Willach UK Limited 11:25 - 11:55

The next generation of EPS: a different way? Candice Moore, Programme Head, Digitising Community Pharmacy and Medicines, NHS Digital

Candice Moore, Programme Head, Digitising Community Pharmacy and Medicines, NHS Digital 10:45 - 11:15

In association with

Monday 8th OCTOBER

Richard Ashcroft, Programme Director, Digital Medicines, NHS Digital Andy Callow, Programme Director, NHS Digital 10:05 - 10:35

In association with

14:05 - 14:35

The Next Generation of Pharmacy Packaging Automation Colin Hardy, Managing Director, Centred Solutions Ltd

14:45 - 15:15

Introducing the pharmacy of the future: An insight into in-store automation and digitalisation

14:45 - 15:15

Mark Roylance, Senior Key Account Manager, BD Rowa Technologies 15:25 - 15:55

Libby Pink, Programme Head, Integrating Pharmacy across Care Settings (IPaCS)

Pharmacy integration: how do we join the dots? Libby Pink, Programme Head, Integrating Pharmacy across Care Settings (IPaCS)

16:05 - 16:35

Pharmacy integration: how do we join the dots?

How technology will support a Universal Community Pharmacy Care Framework in England

15:25 - 15:55

Trouble ahead? The role of technology in controlling access, compliance and viability in Pharmacy, supporting pharmacists in their response to an increasingly centric role in patient care Michael Hobby, Sales Director, Tutela Monitoring Solutions

Gianpiero Celino, Product Director, Cegedim Rx 16:45 - 17:15

National Cyber Capability in Pharmacy Dan Jeffery, Head of Innovation and Delivery, NHS Digital Data Security Centre

CloserStill reserve the right to amend content without prior warning. The conference has been brought to you by CloserStill Media in association with our partners and sponsors. The views and opinions of the speakers are not necessarily those of CloserStill Media or of our partners and sponsors. Sponsors have not had any input into the programme except where an individual session states so.

www.thepharmacyshow.co.uk

7-8 October 2018

CONFERENCE PROGRAMME 2018 GP Pharmacy Theatre Monday 8th OCTOBER

Sunday 7th OCTOBER 09:35 - 10:05

09:35 - 10:05

Where pharmacy goes next 10:15 - 10:45

Wasim Baqir, Pharmacy Integration Care Homes Lead, NHS England

12:55 - 13:25

11:35 - 12:05

Lucy Wilson, Clinical Pharmacist, Normanby Medical Centre Christine Kelly, Prescribing Clerk Lead, Normanby Medical Centre 12:15 - 12:45

12:55 - 13:25

Key roles for pharmacists to manage long term conditions as part of a multi-disciplinary team - The cardiovascular disease management project

13:35 - 14:05

Dr Duncan Jenkins, Managing Director, Morph Consultancy Ltd

The ABCDE of GP Pharmacist-led long term condition clinics Gupinder Syan, Clinical Training Manager and Practice Pharmacist, Soar Beyond Tiba Rao, Director of Change Management, Soar Beyond

Care Homes – integrating pharmacy teams in primary care

Medicines Optimisation – using a population health approach to deliver improved patient outcomes at cohort and individual level

Leading and supporting successful teams Ann Page, Workforce Development Lead Clinician, Leeds Teaching Hospitals NHS Trust

A transition from community to GP practice – an appreciation of transferring skills into a practice setting

Graham Stretch, Chief Pharmacist, Argyle Health Group, Chair, PCPA Care Home Group 16:15 - 16:45

Repeat prescribing to repeat dispensing

Leyla Hannbeck, Director of Pharmacy, NPA

Janak Acharya, Practice Pharmacist Lead, MMS® 15:35 - 16:05

Dr Duncan Jenkins, Managing Director, Morph Consultancy Ltd

Clinical medication review: the “at home” experience Funke Lawal, Medicines Optimisation Pharmacist, Central London Community Healthcare NHS Trust

14:55 - 15:25

Continuing professional development for general practice pharmacists – what does the future hold?

“First do no harm” – Polypharmacy and deprescribing in Primary Care Graham Stretch, Chief Pharmacist, Argyle Health, Group Chair, PCPA Care Home Group

14:15 - 14:45

10:55 - 11:25

Hala Jawad, Pharmacist, Founder of Askhala.com, I PharmacistUK LTD The drug’s don’t work - setting expectations in pain management

Pushing the boundaries – the future of Primary care pharmacist involvement in the management of cardiovascular disease Clair Huckerby, Consultant Pharmacist Primary Care Medicines Optimisation, Dudley CCG

Pharmacy integration greater together

Emma Davies, Advanced Pharmacist Practitioner - Pain Management, Abertawe Bro Morgannwg University Health Board 13:35 - 14:05

10:15 - 10:45

Clinical assessment, examination and monitoring – practicing safely Stephen-Andrew Whyte, Clinical Fellow in Child Health, Imperial College Healthcare NHS Trust

11:35 - 12:05

Integrating pharmacy across the system

Making the transition into a GP Pharmacist role Anjna Sharma, Director of Pharmacist Services, Soar Beyond Gupinder Syan, Clinical Training Manager and Practice Pharmacist, Soar Beyond

10:55 - 11:25

In association with

14:15 - 14:45

Managing acute presentations in a general practice setting Afshan Ghaffar, Senior Clinical Pharmacist and Education Supervisor for General Practice Pharmacist Training Pathway, Holbrooks Health Team, Centre for Post-graduate Pharmacy Education

BOOK YOUR FREE DEDICATED 1:1 ‘CAREER CLINIC’ CONSULTATION BEFORE THE SHOW.

FIRST COME, FIRST SERVED! WWW.THEPHARMACYSHOW.CO.UK/CLINIC

GP Career Clinic - why you should visit Soar Beyond at The Pharmacy Show

Supporting Aspiring Practice Pharmacists at The Pharmacy Show The i2i Network is partnering with The Pharmacy Show to specifically run ‘Career Clinic’ consultations (on our stand, PB52) for aspiring GP practice pharmacists. Why? Because we recognise from our own recruitment of GP practice pharmacists, that the transition from community or hospital to the world of general practice isn’t as easy as it may seem! In fact, from our experience in recruiting and placing GP practice pharmacists, the main areas of weakness in the pharmacists seeking to transition are: •

A lack of understanding of what the day to day role actually involves. If you haven’t shadowed in general practice, it is difficult to grasp the nuances and technical skills required.

•

Not demonstrating the clinical skills required to conduct the role safely and competently, including a recognition of what is in and out of scope for practice pharmacists. Can you comprehensively conduct practice-based clinical audits, long-term condition reviews etc?

•

An inability to articulate funding flows in general practice. Recognising what the GP priorities are and therefore how to meet the practice needs. How well do you understand QOF, GMS funding etc and how your role impacts these?

•

Lack of clarity about the clinical IT systems to catalyse and enable the practice pharmacist role. Have you undertaken any tutorials or systemslearning and how quickly can you adapt?

•

Not knowing where to start on day one - how will you go about making a real impact quickly and supporting the practice to make a difference on what matters most to them?

If you are looking to transition into a GP practice pharmacist role, do you recognise these areas of weakness in your own scope of competence? If so, would you like a dedicated 1:1 ‘Career Clinic’ consultation with an experienced GP practice pharmacist to review your learning needs and prioritise your development areas? You will leave the consultation with a personal development plan to take forward and help you secure a GP practice pharmacist role in this exciting, new career direction. All you need to do is: 1. Complete the FREE online needs assessment at i2ipharmacists.co.uk/app/ 2. Book a consultation at The Pharmacy Show on our stand PB52 via www.thepharmacyshow. co.uk/clinic (print the results of your online needs assessment and bring them with you). ‘Career Clinic’ consultation bookings are now open on www.thepharmacyshow.co.uk/clinic. Can’t wait until October and want to start working on some of these learning gaps now? Then sign up to the Aspiring Practice Pharmacist (APP) online training programme with video tutorials, downloadable content and everything you need to be successful as a GP practice pharmacist. www.i2ipharmacists.co.uk/app/

www.thepharmacyshow.co.uk

7-8 October 2018

CONFERENCE PROGRAMME 2018 Public Health & Wellbeing Theatre Sunday 7th OCTOBER 09:40 - 10:10

Monday 8th OCTOBER

Build on healthy living pharmacy status for growth Deborah Evans, FRPharmS FFRPS FRSPH, Managing Director, Pharmacy Complete

10:20 - 10:50

Understanding Hypertension Liam Stapleton, Pharmacist, OMRON Healthcare UK Ltd

11:00 - 11:30

Nurses- self-care agenda

How does my pharmacy run an effective weight management service? 09:40 - 10:10

Brendan Feeney, Pharmacist and Clinical Programme Director, NewWeigh Medical Weight Management

10:20 - 10:50 The impact of air pollution 11:00 - 11:30 Y RKTEST LABORATORIES

11:40 - 12:10

12:20 - 12:50

Dr Dawn Harper discusses the challenge of iron supplementation Dr Dawn Harper, Media Medic & General Practitioner, On behalf of Solvotrin Therapeutics

YEARS

EXCELLENCE

11:40 - 12:10

Emergency contraception Deborah Evans, FRPharmS FFRPS FRSPH, Managing Director, Pharmacy Complete

12:20 - 12:50

‘40 Days A Queen’: what we can learn from traditional Malay postpartum rituals for today’s modern motherhood Gayle Berry, Tropika Wellness Ambassador, Tropika UK

13:00 - 13:30

Osteoarthritis management and joint pain Dr Martin Johnson

13:40 - 14:10

Dry eye disease: a growing epidemic Nick Howard, FBDO Hons CL FBCLA, Contact Lens Optician, Icontact Ltd

14:20 - 14:50

15:00 - 15:30

Self-care matters: how to improve health outcomes and build a stronger NHS Chris Mummery, General Manager – Consumer Healthcare UK & Ireland and Zone Head for Northern and Southern Europe, Sanofi

15:00 - 15:30

15:40 - 16:10

Topical Vs Systemic NSAIDs. A guide to clinical practice Dr Martin Johnson

16:20 - 16:50

Iron – elementary for life Sheila Phillips, Head of Professional Education, Nelsons

13:00 - 13:30

13:40 - 14:10

14:20 - 14:50

17:00 - 17:30

In association with

Vitamin D3 and Self Care: Opportunity For Your Pharmacy Robin Deb, Managing Director, Synergy Biologics Steve Simbler, Nutrition Specialist, Synergy Biologics

Discover the potential of food intolerance testing ®

Rachel Jansen, CEO, YorkTest Laboratories Physical activity for the management and prevention of disease Lauren Worrall, Physical Activity Clinical Champion, Public Health England NNT Dr Sarah Jarvis Build on healthy living pharmacy status for growth Deborah Evans, FRPharmS FFRPS FRSPH, Managing Director, Pharmacy Complete Pancreatic Cancer; the not so silent, silent killer Ali Stunt, Founder and CEO, Pancreatic Cancer Action

Dry mouth Maximising the opportunity for natural products in Community Pharmacy Michael Wakeman, Health and Wellbeing Pharmacist Consultant for Total Health and Wellbeing Ltd, Speaking on behalf of Natural Pharmacy Business Magazine

PLAN YOUR DAY WITH PHARMACY CONNECT Go to page 36 for more details

Pharmacy Services Innovation Theatre Sunday 7th OCTOBER 09:30 - 10:00

Dementia friendly pharmacy framework

Monday 8th OCTOBER 09:30 - 10:00

Amanda Moores, Chief Officer, Dorset Local Pharmaceutical Committee 10:10 - 10:40

10:50 - 11:20

11:30 - 12:00

12:10 - 12:40

10:10 - 10:40

10:50 - 11:20

Community pharmacy diabetes plus service Helen Musson, Executive Officer, Hertfordshire Local Pharmaceutical Committee (LPC)

Newham Supported Self-Management Programme Hemant Patel, Secretary, North-East London LPC Janaka Perera, Strategy & Programme Lead, North East London Local Pharmaceutical Committee

Making Every Contact Count – Mental Health Post-Discharge Referrals to Community Pharmacy Suzanne Austen, Chair Pharmacy LPN (Cheshire), NHS England North (Cheshire and Merseyside) Jasmeen Islam, Deputy Chief Pharmacist, Cheshire and Wirral Partnership NHS Foundation Trust (CWP)

Urgent care service for Under 5s in community pharmacy and partnership with 111 Hemant Patel, Secretary, North-East London LPC Vikesh Patel, IT and Clinical Pharmacist Lead, NELLPC

Fluenz service in Leicester Luvjit Kandula, Chief Officer, Leicester, Leicestershire and Rutland LPC

Physical health and medicines checks for patients with psychosis Hemant Patel, Secretary, North-East London LPC

In association with

11:30 - 12:00

Blood pressure service development across Cheshire and Merseyside Matt Harvey, Chief Officer, Liverpool Local Pharmaceutical Committee

Community Pharmacy Mental Health Support Pilot Amanda Moores, Chief Officer, Dorset Local Pharmaceutical Committee

12:10 - 12:40

Session delivered by Phillip Yelling, Chief Officer, Cornwall and Isles of Scilly LPC

12:50 - 13:20

HepC screening in community pharmacies in London Rekha Shah, Chief Executive Officer, Kensington Chelsea & Westminster LPC

12:50 - 13:20

Bath and North East Somerset Medicines Optimisation Service Richard Brown, Chief Officer, Avon LPC

13:30 - 14:00

Pharmacy4mums2B Vasundra Tailor, Consultant Pharmacist, Middlesex Pharmaceutical Group Michael Levitan, CEO, Middlesex Pharmaceutical Group

14:10 - 14:40

The National Diabetes Prevention Programme – involving community pharmacy in the identification of patients

13:30 - 14:00

Andre Yeung, Pharmacist Consultant & Advisor, Andre Yeung Ltd Mike Maguire, Chair of Local Professional Network, Durham, Darlington & Tees, NHS England 14:10 - 14:40

15:30 - 16:00

16:10 - 16:40

Capture AF - Community pharmacist led Atrial Fibrillation Detection and Treatment Programme Sally Manning, Senior Pharmacist, Capture AF Service Lead, Royal Brompton and Harefield NHS Foundation Trust Zainab Khanbhai, Senior Pharmacist, Capture AF Service Lead, Royal Brompton and Harefield NHS Foundation Trust Parkinson’s specific MUR: progress and evolution Stephanie Bancroft, North London – LNWLPF Lead, Royal Pharmaceutical Society, Speaking in partnership with Parkinson’s UK Shirin Alwash, MRPharmS, Superintendent, Paydens Group, Speaking in partnership with Parkinson’s UK Pharmacy First Extended Care Service Pilot (ENT + Eye) in Staffordshire and Shropshire Dr Gill Hall, Service Development Officer, South Staffordshire LPC

16:50 - 17:20

Talk Pharmacy – A patient participation group for community pharmacy Darren De Souza, Public Health & Engagement Lead, Community Pharmacy West Yorkshire

Community pharmacists in general practice pilot Helen Musson, Executive Officer, Hertfordshire Local Pharmaceutical Committee (LPC)

Fiona Castle, Chief Officer, Community Pharmacy Swindon and Wiltshire

14:50 - 15:20

CPRS pilot update

14:50 - 15:20

Transfer of Care from Acute Trust to Community Pharmacy Richard Brown, Chief Officer, Avon LPC

www.thepharmacyshow.co.uk

7-8 October 2018

FLOORPLAN AND EX EXHIBITOR

STAND

EXHIBITOR

STAND

5R Medication Management

Pi72

Femeda

PB55

A & D Medical

PE15

Fleming Medical Ltd

PK14

A. Vogel

PF68

Flexiseq

PJ13

Abundance & Health Ltd

PI48

Fortuna Healthcare

PF08

ACP Solutions

PB73

Frezyderm UK Ltd

PB10

Actikid

PH15

FTA Finance/ FTA Mortgages

Alchem Life

PE17

GAMA Healthcare Ltd

Alium

PH74

General Pharmaceutical Council

PK40

Altacor

Pi50

GlaxoSmithKline

PG40

American Thermal Instruments

PJ51

GOLD COLLAGEN

PJ56

Anderson Retail Consultants

PE19

Greenlife Pharma

PK60

Ando Trading

PH69

Guardian Angels Marketing

PE20

Ansons LLP Solicitors

PG10

H3D - TICK TWISTER by O'tom

Pi23

Aqua Wipes

PA37

Hansa Design

PE23

AQUAINT and TickleFLEX

PC60

Hanwell Solutions Ltd

PK55

Arthritis Research UK

PA25

Hazlewoods - Pharmacy Accountants

PH55

Ashleigh Court PCWM Ltd

PG60

Health Check Services

PJ36

Aspiring Practice Pharmacist Career Clinic

PB52

Health Education England

PB70

Aspiring Practice Pharmacist Career Clinic?

PB52

Health Professional Academy

Pi21

AYMES

PG13

HealthAid

PJ59

base e-liquid

PE61

Healthcare At Home

PJ04

Bayer PLC

PF30

Healthera

PE13

BCM Specials

PJ15

Hearts and Minds Live LTD

PE22

BD Rowa Technologies

PB20

Hifas da Terra S.L

PG62

Beiersdorf UK Ltd

Pi45

HRA Pharma

PH70

Beurer UK

PG52

HRA Pharma

PH71

Big on health Ltd

PE71

HSBC

PH10

Bimuno

Pi49

Hub and Spoke Innovations

PD25

BIOFREEZE

PA22

Hutchings Consultants Ltd

PC54

BIOK Laboratorija

PH54

iHealth Labs

PJ29

Bio-Life International Ltd

PH78

ImproveMe Ltd

Biomedix Ltd

PH17a

Imutest

Bionativa

PE18

Inphaserve

PH18

Boost Oxygen

PG79

Interface Clinical Services

PB54

Botanico Vida

PE15a

Intrapharm Laboratories

PH16

Bray Healthcare

PH14

Invatech Health

PC35

Bristol Consumer Health Ltd

PJ18a

IPERITIA

PF17

British Pharmaceutical Students' Association (BPSA)

PG65

ISOVitality NutriCeuticals

PH58

Jobar Europe BV

Pi68

BSN Medical Limited

PE70

Johnson & Johnson Ltd.

PH45

Buddy Cover

PC71

JVM Europe

PB30

C&G Medicare Ltd

PA35

K R Financial Planning

PJ57

Caflon Ear Piercing Ltd

Pi78

Karma Rub UK

PE14

Camaleon Cosmetics

PF02

Kays Medical/Care Plus

PE21

Canabidol

PC70

Keele University

PG77

Cape Mohair

PA23

Ketomi Distribution

PG76

Caragon Flex

PD75

K-MED

PJ62

Carun UK

PJ53

KoolZone Ltd

PJ55

CBD One

PJ28a

Labcold Ltd

PC01

Cegedim Rx

PD30

Lease UK

PJ58

Centred Solutions Ltd

PD20

LEC Medical

PH23

Charles Russell Speechlys

PJ72

L'Erbolario

PF70

Cheeky Chompers

PA32

Lexon

PJ30

Chemist + Druggist

PC27

Lifestyle Checkpoint

PJ19

Chemist4Sale/ATS Accountants

PK12

Lightwing Marketing Ltd

PD70

EXHIBITOR

Childs Farm

PH15

Lilyz Cosmetics U.K. Ltd

PH73

Nitespharma UK Limited

PH13

Powermed Plus Ltd

Christie + Co

PD52

Lineten

PC48

Noble Naturals

PF11

PPL - Pharmaceutical Packaging (Leeds)

PJ65

Ciga Healthcare

PD77

Lloyds Bank

PF01

O'Keeffe's Company

PD50

Precision Marketing Group

PD72 PG03

Ciitech

Pi11

Pi12 PF60

CLINICAL THEATRE In association with Supported by The Pharmacy Integration Fund

KEYNOTE THEATRE In association with

PJ21 PB60

BUSINESS THEATRE In association with

STAND

EXHIBITOR

Lloyds Pharmacy

PD53

Omnicell Ltd

PC10

Premier Health Products Ltd

Cipla

PE28

Locate a Locum

PG11

Omron Healthcare (UK) Ltd

PE45

Premier Vanguard Limited

Citydoc

Pi16

Love CBD Ltd

PJ79

Opatra

PF10

Profeta Limited

CitySprint Health

PH35

Lyprinol

PH50

Oralieve Dry Mouth Relief

Clinigen Group

PH40

Marble Hill

PJ56b

OrderWise

Comedic

PG19

MaryVery Limited

PH25

Communications International Group

PB50

Mavala

PB78

Confitex Underwear

PJ16

MED e-care Health Care Solutions Ltd

PJ60

Coolkit

PD54

MedEpos

PA08

CoolMed

PE12

Medicare Refrigeration UK

CPPE

PC78

CSY Retail

PA78

Danone Day Lewis Plc

STAND PD41

PJ50 PH56a

PH55a

Profoot

PH19

PH21

Proveca

PK70

Organ(y)c

PB03

PURESSENTIEL

PF45

Orifarm UK

PF40

Queen's University Belfast

PA56

Orion Pharma

PJ70

Quick Pharm Solutions

PD73

Otovent

PE76

RA Accountants LLP

Pi76

PD78

Oxford Pharmacy Store NHS

Pi15

Rapeed Design Shopfitters Ltd

PH52

Medicines and Healthcare products Regulatory Agency

PJ02

Pancreatic Cancer Action

PF05

Rayner Pharmaceuticals

PH22

PaperMints

PK35

RB UK

PE40

PC47

Medicines Management Solutions Ltd

PA55

PARA'KITO

PJ28

Readyspex

PJ56a

PK38

Medicspot Limited

PF18

Parkinson's UK

PF64

Real World Analytics

PC40

De Montfort University (DMU)

PB71

Medinox London Limited

PJ17

Pax Vax Limited

PH17

Reliable Medicare

PD68

Defence Medical Services

Pi70

Medisca UK Limited

PK33

PDT Solicitors

PD56

Reminder Log Limited

PJ14

Dendron

PC49

Meditech

PB49

Penningtons Manches LLP

PC68

Review Systems Digital Signage Limited

PJ27

Denward

PC25

Mediwin

PH11

Pfizer UK Ltd

PC45

rfXcel Corporation

PE26

Dermatologist.co.uk

PF13

Melo Labs UK Ltd

Pi18

Pfizer Vaccines

PE68

RMG

PB45

Deva Medical Electronics

PJ67

Methameasure Ltd

PB40

Pharma Medico Ltd

PE16

Robert Gordon University

PG17

Dewett Pharmacademy

PD79

MIAB

Pi60

Pharma Nord Ltd

PF14

Robosol Software UK Limited

DIMEC Pharmacy

PJ54

Microlife WatchBP

PH72

Pharmacist Support

PJ23

Robotik Technology

PC30

PJ71

PJ03

Doorstep Pharmacy

Pi19

Mident Dental Supplies

PE14a

Pharmacists' Defence Association (PDA)

PC56

Rock Tape UK

DOSE

PH13a

Morph Consultancy

PB74

Pharmacy Business

PE50

Rokshaw Pharmaceuticals

PA16

Durbin

PK36

Motion Nutrition

PF17a

Pharmacy Complete

Pi52a

Royal & Langnickel

PB01

DX Group

PE60

MPUA

PC66

Pharmacy Medical

PH59

Rushport Advisory LLP

PK42

Eaststone Specials

PJ26

My Locum Choice

PJ18

Pharmacy Mentor

PE57

RX Pharmatech

ECG Training

PA10

My White Secret

PC72

Pharmahemp d.o.o.

Ecoegg

PK75

MYSCRIPT LIMITED

PG51

Pharmapod Ltd

Elpro UK Ltd

PJ78

Napp Pharmaceuticals

PF43

PharmData

Enoch Evans LLP

PC75

National Pharmacy Association

PD40

Pharmfinders Ltd

PH20

Enteromed Ltd

PG61

Natural Pharmacy Business Magazine

PB75

PHARMZAP LTD

Pi10

Scanlite

Epos Logic Solutions Limited

PK37

Natures Aid

PA50

Philip Morris Limited

PJ40

Scope Group

PK50

Erskine Oral Care/Piksters

PB72

Nature's Plus UK

PA60

Philips Light & Health

PJ68

Sea-Band

PA70

Ethicheck

PJ11

Nelsons

PG59

Phizz

Pe11a

Shawbrook Bank Limited

PH01

Ethigen Ltd

PJ45

Neo Fit

PC69

Physicool Ltd

PC71a

Shoreline Medical Refrigeration

PJ01

Eupry

PJ12

NewWeigh

PC61

Pinders

PG70

Sigma

PE30

Farmina sp. z o.o.

PJ74

NHS Arden & GEM CSU

PC73

Pivotell Ltd

PA40

SILVER FOX GEL POLISH

PA25

Farrall's Group

PG12

NHS Digital

PD16

Portakabin Ltd

Pi55

Silver Levene

PK30

Fashy

PJ10

Ningbo Nuobai Pharmaceutical

PA57

Positive Solutions

PG35

SinoPlassan AG

PG66

PG14a

Pi32

RxWeb

PH30

PH12

Salisbury NHS Foundation Trust

PH60

PE75

Salus (UK) Ltd

PG72

Sanofi

PG31 Pi13

www.thepharmacyshow.co.uk

7-8 October 2018

EXHIBITOR LIST

OVER

400

EXHIB ITORS

LIVE FLU VACCINATION, INJECTION TECHNIQUE & CPR TRAINING 2

LIVE FLU VACCINATION, INJECTION TECHNIQUE & CPR TRAINING

In association with

EXHIBITOR

STAND

EXHIBITOR

STAND

Skillwise UK Limited

PB56

Tutela Monitoring Systems

Skinerie

PD42

UHY Hacker Young & Brabners LLP

PH37 Pi30

Base E-Liquids

PE62

UK Security and Vizadzz Ltd

PD60

SL Pharmacy Solutions

PG64

University of Manchester

PJ69

Slimming World

PH57

Valentis Life Science

PG57

SNOOOZE

PE79

Valley Sundries

PJ22a

Snowden Ltd

PG14

Valneva

PG30

Soho Flordis International UK

PF19

Vega Nutritionals Ltd

PJ66

Solaray

PE10

Velresco

Pi20

Solvotrin Therapeutics

PD12

Dermatologist.co.uk

PF13

Soria Bel NV

PG15

Veriton Pharma Limited

PF66

Splat Global UK Ltd

PC03

Versapak

PE27

Strip Foil

PG16a

Veterinary Medicines Directorate

PJ59a

SUGANT SAS

PJ20a

Virtual Cabinet

PH14a

Sunstar

PJ35

VirtualOutcomes Ltd

PJ19a

Supreme Imports Ltd

PE01

Vita Green Europa

PE52

Swains International

PB79

Vitry

PF16

SwedSafe

PF03

Vivatinell

PE72

Synergy Medical

PD18

VIVIDUS

PE11

Talk to a doctor

PA15

VMI Holland BV

PE42

Taylor Mammon & Nathan

PC58

Vocalzone

PE76

TCK GmbH

PE20a

Vogmask

PG78

Team Pre Reg Ltd

PC67

Water Wipes

PC62

Tempcon Instrumentation Ltd

PB02

WaveData

PJ21a

Tenura

PK15

We Love Surveys Ltd

PG19

Tetenal Ltd

PE29

Well Pharmacy

PF35

PF15

Wesleyan

PK32

Westlab Pure Mineral Bathing

PH56 PE24

The Bug Co The Daddy Bag

PH54a

The Himalaya Drug Company Ltd

PB12

White Horse Scientific

The Mentholatum Company

PK52

Wholesale Health Ltd

Pi57

The Nature?s Bounty Co. Ltd.

PF12

Wiley's Finest

PJ25

The Pharmacy Consultancy

PG02

Willach Pharmacy Solutions

PC20

The Pharmacy Insurance Agency Limited

PA77

Wisdom Toothbrushes

PK10

The Pharmacy Website Company

PJ20

Withy King LLP

PH51

Thea Pharma

PG58

Xyfil

PG16

Today's Pharmacist

PJ11a

York Test

PJ32

ToLife Technologies

PC72

Zenz Organic Products Aps

PD74

Tropika

Pi28

TIP: PREPARE THE LIST OF EXHIBITORS YOU WISH TO SEE VIA PHARMACY CONNECT! This year, we are proud to introduce a new online platform only available to preregistered visitors. Select conference sessions you wish to attend, exhibitors youâ&#x20AC;&#x2122;d like to meet and most importantly find a peer for revalidation and organise to meet them at the show! Print your schedule and you are good to go!

For more information about Pharmacy Connect, GO TO PAGE 36.

www.thepharmacyshow.co.uk

Flu Jab Training at The Pharmacy Show After successfully delivering flu jab training at the Pharmacy Show in 2016 and 2017, Rx Advisor has again teamed up with the Pharmacy Show 2018 to bring to you an updated and more efficient face-to-face flu jab training workshop at the Pharmacy Show! This 1-hour workshop session is combined with co m p re h e nsive online learning to ensure that pharmacists that attend are well prepared to deliver the 2018/2019 NHS flu vaccines. Private PGDs are also covered as part of the training and for a small fee pharmacists can purchase a private flu PGD too. The course this year has been updated to meet the revised 2018 core curriculum and standards specified by the Public Health Agency and Public Health England. It also covers the important new vaccines to be used in 2018/2019. It is delivered through pre and post workshop online learning, to allow delegates access to all the information they will need to deliver the NHS service and if required a private flu vaccination service also. Places at the workshops are limited, and can be booked online for a reduced fee from only £79 (+vat) by visiting the website: www. PharmacyShow.FluJabTraining.co.uk The workshop sessions will be running throughout the two days of the show Booking early will ensure a reduced fee and a guaranteed place for you at your choice of workshop session. However, you can still attend the workshop on the day without reserving a place – simply turn up at the training room (Flu Jab Training

by Rx Advisor) and ask the organiser if there are any spaces available. It is an NHS PGD requirement that all pharmacists that provide the flu vaccination service receive face-to-face training at least every three years. For 2018 there are some important changes to the vaccines and to the standards of training too – Our course will cover all important information. Our course includes practical injection technique training, practical training for undertaking basic life support, management of anaphylactic reactions, information about the NHS service specification and Patient Group Direction. Pharmacists will receive information and website links to all of the materials they will need to deliver a robust NHS service. Feedback from previous delegates on our training has been excellent: “The Flu training was very informative and the practical sessions were the most beneficial. In particular, the trainer was brilliant!” Kassim Kurji (Pharmacist Peterborough) “I found the course material succinct. For most Pharmacists who’ve offered the service for >3 years, this is a perfect refresher. I like the link to the competency Declaration”. Naresh Chauhan (Pharmacist Nottingham)

Are you joining us at ECG for your vaccination training at the show this year? We had such amazing feedback from you all last year, you especially seemed to enjoy the amount of ‘hands on’ practise that you received. The experience of our clinical trainers always make the events credible and useful, as they discuss other elements of vaccination services that you may need support with. Together with the training, we will also be exhibiting again, with clinical staff available to talk you through your existing or potentially new services you may want to set up in your pharmacy. These may include PGDs, travel health, phlebotomy or a range of test & treat services, all of which we can advise and guide you on, as well as offer any clinical upskilling that you may need. Not to forget the unforgettable and fun syringe pens all our learners leave with!

7-8 October 2018

TRAINING SCHEDULE The course which is designed and delivered by clinical pharmacists provides excellent online resources and information which are available to delegates before and after the workshop. We have updated our course for 2018 in line with the NHS core curriculum and recent changes in the pharmacy flu jab service. Our course is designed in a manner so that it is as simple as possible for pharmacists to complete. The workshop and online resources provide excellent presentations on everything that is required to deliver a competent and safe service to patients. Workshop contents: • Practical injection techniques – intramuscular & subcutaneous injections • Basic life support & CPR for adults and children Sunday 07 October 2018

SPECI A PRICE L OF £89 +V A INSTE T AD OF £12 9

• 10:00 – 11:00 • 11:30 – 12:30 • 13:30 – 14:30 • 15:00 – 16:00 Monday 08 October 2018

SPECI A PRICE L OF £79 +V A INSTE T AD OF £12 9

• 10:00 – 11:00 • 11:30 – 12:30 • 13:30 – 14:30

FOR MORE INFORMATION, PLEASE VISIT: WWW.THEPHARMACYSHOW.CO.UK/LIVEFLU

TRAINING SCHEDULE Vaccination Training SPECI This course is a refresher for confident A PRICE L OF vaccinators only and covers all the practical £106.8 skills required to allow the pharmacist to INC VA 0 T vaccinate adults and children over the age of 2 years old. It is suitable for pharmacists who have had previous practical training in all skills required and who are regularly vaccinating. You will also have access to our online vaccination theory course which we recommend you complete prior to your practical training. + Adult & paediatric basic life support, including how to use an AED Sunday 07 October 2018

Monday 08 October 2018

• 12:00 – 14:00 • 14:30 – 16:30

• 09:45 – 11:45 • 14:30 – 16:30

Infant & Child Vaccination Training SPECI This open course will cover how to administer A PRICE L OF vaccines into the arm or anterolateral thigh, £79 +V A as well as basic life support and anaphylaxis INSTE T AD management for infants and children. It is OF £12 9 suitable for pharmacists who are experienced in administering vaccinations, wishing to upskill to deliver vaccinations to infants and children. Sunday 07 October 2018

Monday 08 October 2018

• 12:00 – 14:00 • 14:30 – 16:30

• 09:45 – 11:45 • 14:30 – 16:30

FOR MORE INFORMATION, PLEASE VISIT: WWW.THEPHARMACYSHOW.CO.UK/LIVEFLU

www.thepharmacyshow.co.uk

7-8 October 2018

New NPA Chair and Chief Executive talk about their priorities Recent NPA member research confirms that medicines shortages, funding and the heavy burden of red tape are among the matters of current concern for independent pharmacies. They are also very much aware of longer term challenges and opportunities relating to new technologies and evolving consumer expectations. The NPA believes it has a duty to help pharmacies wrestle the challenges and seize the opportunities. NPA Chair, Nitin Sodha, says: “The NPA is an organisation that is central to the history, and the future, of independent community pharmacy. I believe the NPA’s mission is to support our members at all times and for all time; in other words to equip the sector for the future, as well as the here-and-now. I am conscious that long term trends in society and health, as well as developments in digital technology cannot be overlooked. One of the NPA’s Core Beliefs is that pharmacies must be progressive and modern, while at the same time being true to the historic values of pharmacy as a personal, caring profession. Our sector is full of compassionate and driven individuals, who do amazing work. The slogan for my own group of pharmacies is ‘Community Driven’ – and I believe that this is a reflection not only of my own values but also a characteristic of independent pharmacies across the land. Community pharmacy has unique strengths and delivers immensely valuable benefits to patients, communities and the NHS. The network of local pharmacies is, and must remain, the beating heart of pharmaceutical care in the community. So our job is to help independents to prosper, professionally and commercially, for the ultimate benefit of the patients and communities they serve.

The NPA’s chief executive, Lyonette, continues:

Mark

“Despite being new in the role of NPA chief executive, I can already see a number of exciting opportunities in play. We will be looking to work constructively with government and other stakeholders to help secure a vibrant future for community pharmacy. Most importantly, we must remember that our sole purpose is to serve members – to help support them professionally and to add value to their bottom line. This in turn permits further investment in patient care, leading to greater professional satisfaction and creating loyalty.” At the Pharmacy Show, the NPA will be showcasing the many products and services it provides to members – as well as listening out for concerns and bright ideas. Nitin says, I look forward to meeting many NPA members – and potential new members at the Pharmacy Show. It’s part of being accountable for what I do as Chair, as well as keeping in touch with everyone’s needs”.

MEET THE NPA ON STAND PD40

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7-8 October 2018

Automation the future of pharmacy The use of automated and robotic dispensing systems within community pharmacies not only improves the health and safety of patients, but it drives much-need efficiencies in the face of current funding cuts. Freed-up staff time can be redirected back into face-to-face patient care. The Department of Health commissioned a report this February, “Prevalence and Economic Burden of Medication Errors in the NHS” which highlighted that 237 million medication errors occur in England every year. Around 71% of these errors - which have the potential to cause patient harm happen within primary care settings. While stringent measures are in place to ensure medications being dispensed are checked by qualified staff as part of the dispensing process, it is a sad reality that pharmacy errors still occur. With increasing pressures and demands on pharmacy time and resources, the risk of these errors become more likely. Yet, community pharmacies can help to prevent medication errors by installing robotic systems that sort and dispense medication and automated systems which accurately fill and check medication adherence packs. Last year, Omnicell UK & Ireland launched the Omnicell VBM 200F to accurately fill and check multi-medication adherence packs. The machine is able to identify and validate medication based on size, shape and colour for maximum accuracy. This reduces the risk of human error and provides a valuable safety net for patients. The checking technology on the VBM 200F sets it apart from other filling systems, which only automate part of the process and as a result create more manual checks with the risk of an increased error rate.

In addition, Omnicell’s robotic dispensing systems ensure the ongoing, seamless storage and safe dispensing of medication. Medication is sorted, stacked, stored and then picked by the RDS reducing the risk of picking errors. Staff no longer have to grab items off a shelf that may have been put back in the wrong place when in a hurry. Wellbeing Pharmacies Group installed the RDS, in their latest branch in Abbey Field Medical Centre, a GP practice which has just expanded having taken on patients from another nearby surgery. The robot works by the pharmacy’s prescription system talking to the robot which stores and dispenses the drugs as and when they are needed. The company invested in the system to drive efficiencies and deliver a better service to patients. Since introducing the system, multiple benefits have been realised. Pharmacy time has been saved and has been reinvested back into patient care. Patient safety has been improved as medication is now stored, stacked and sorted by the robot meaning there is less chance of picking errors. Better management of stock by the robot means there is less wastage, saving money. It organises stock by the lowest expiry date so that medication is used up first, meaning there is less chance of medication being thrown away. Since installing the robot, the pharmacy has agreed to start delivering medication to their local care home. They won this business as they were able to commit to being able to deliver the same level of service no matter how many other care homes they take on because the bulk of the logistics work is done by the robot.

FIND OUT MORE ABOUT OMNICELL AUTOMATION AT THIS YEAR’S PHARMACY SHOW BY VISITING US ON STAND PC10

™

www.thepharmacyshow.co.uk

7-8 October 2018

Interview: PSNC’s Simon Dukes

Interview by Richard Thomas as published in

Simon Dukes has taken on the toughest job in UK pharmacy and he’s going to need all his experience working with Government to sort out the mess. Interview by Richard Thomas. The appointment of Simon Dukes as the new chief executive of the Pharmaceutical Services Negotiating Committee was met with mutterings from certain quarters. He was a ‘political appointment’. He had no community pharmacy background. His career spanning many years in the public sector will have coloured his views on community pharmacy – and not in a good way. Was he a compliant spy in the camp?

that together have contributed to severe cashflow problems for contractors,” he says.

An alternative, less paranoid view might be that, as the former boss of Cifas, the fraud prevention service, and with his long experience of working with Government, he would bring fresh thinking, sound judgment, strong leadership and proven negotiation skills to the table. These are useful qualities at a time when relations between PSNC and Government are at an all-time low and contractors stand teetering on the brink of a financial abyss.

An unexpected increase in wholesaler margins was one of the factors cited by the recent National Audit Office investigation and subsequent Public Accounts Committee inquiry as contributing to the price hikes. Pharmacies, says Dukes, are “caught in the middle”.

One thing everyone can agree on is that Dukes does not have the luxury of a honeymoon period to get to grips with his brief. The financial crisis facing contractors in England, brought to their knees by the funding cuts, is desperate and immediate. Double-whammy No sooner had he settled behind his desk at PSNC, he was faced with the double-whammy of the June price concessions – at lower levels than the negotiating body had sought – and the new category M prices, equivalent to a cut of 17p per item. An already grim situation had suddenly become even grimmer, prompting PSNC director of funding Mike Dent to bemoan the “enormous and unreasonable pressure” on contractors as a result of the interminable medicines supply and pricing issues afflicting the sector. What does Dukes make of it all? “The financial environment is extremely challenging. It is a perfect storm of funding cuts, reduced margin and clawback

ecoegg is exhibiting again at The Pharmacy Show 7th-8th October 2018

Simon Dukes, Chief Executive, of PSNC will speak on Monday 7th October at 09.20am at 10.15am. See page 11 for all details.

Caught in the middle Of particular concern at the time of our interview were the July Drug Tariff changes and the ability of the system delivering retained margin to function effectively in the current volatile market.

Nonetheless, PSNC seems powerless and the Department of Health and Social Care reluctant (or unable) to arrive at a workable arrangement that would bring a measure of stability to reimbursement prices. At the time of writing, for instance, it was still unclear what will happen to the August Drug Tariff. The system, and the methodology that sustains it, seems to have completely broken down. PSNC is questioning the new process for setting price concessions. And the margins survey for 2017/18 is still uncompleted. According to Dukes, work on the margins survey is actually “progressing well”. However, because each price concession line is considered in full, and the number of concessions granted over the past year has been far higher than usual, the data gathering and processing workload has increased significantly. “This is vital work and has to be done carefully and accurately as it allows the reconciliation of the gains and losses across all the price concession products for our sampled independent contractors, which is then adjusted for in the survey result,” says Dukes. Are the financial pressures affecting the sector now at such a level that patient safety is at risk? “From

the pharmacies I have visited so far, I would say that pharmacists are doing everything to ensure patient safety is not affected. However, I am concerned about the wellbeing of pharmacists having to deal with these pressures and we have made this point to DHSC.” New contract PSNC has concluded, belatedly in the opinion of some, that the only way to secure a viable future for community pharmacy is through a new service-based contract. Yet only a few years ago the negotiating body was claiming no one was seriously looking at throwing everything into the air and having a whole new contractual framework. So what’s changed?

READ THE FULL INTERVIEW ON WWW.PHARMACYMAGAZINE.CO.UK FIND OUT MORE ABOUT

ON STAND PB50

www.thepharmacyshow.co.uk

7-8 October 2018

Our new Health Professional Academy provides relevant and interesting free CPD modules for pharmacy professionals. Please visit us at stand Pi21 to find out more.

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Complete your CPD modules at: www.healthprofessionalacademy.co.uk

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7-8 October 2018

Continued from p1

FMD-day: are you ready? In order to comply with the requirements of FMD, pharmacy contractors will be required as part of the dispensing process to: • check the anti-tampering device (ATD) to ensure it is intact prior to dispensing •

change the status of the pack in the UK’s National Medicines Verification System from “active” to “inactive—supplied”. This involves scanning the 2D barcode on each pack and communicating with the National Medicine Verification System (NMVS).

Where are we now? FMD guidance for communitypharmacies: “Way Forward document for Community Pharmacies” (available online at: https://communitypharmacyhumber. org/resources-a-z/d-h/fmd-falsified-medicinesdirective/) was published at the start of 2018 and in this community pharmacies were advised that they would need to make significant changes to their practice in order to comply with the FMD: namely, that they would have to update IT systems and associated hardware, as well as connect to the verification system (“registration/on-boarding”), revise workflows and standard operating procedures, train staff, and ensure patients are up to speed with the changes. However, around eight months on, what progress has pharmacy been able to make? To date, pharmacy contractors have received only positive indications that the FMD will be implemented as planned. Policy work on FMD has been going on for around a decade, leading up to the initial adoption of the EU Directive in 2011. This has led to an agreed scope of the FMD that includes almost all prescription medicines. Only non-prescription medicines (except for two omeprazole products), unlicensed products, including specials and clinical trial supplies, and a few specialist products will be excluded from the authentication process.

It is also worth remembering that the UK is one of 32 countries implementing the FMD – the others including the 28 (current) member states of the EU, plus the four members of the European Free Trade Area (Iceland, Norway, Liechtenstein and Switzerland). Belgium and Italy, to name but two participants, have already indicated strong support for the new authenticated dispensing environment. FMD in practice is already being piloted in Ireland. In the UK, an MHRA consultation on delivering the safety aspects of the FMD has got underway, running until September 23. Pharmacists have also been told that a national system provider has been found – to develop the portal through which UK dispensing will be authenticated against the European database. The successful partner is Arvato, part of the Bertelsmann group, an award winning IT solutions provider with a background in delivering large healthcare IT solutions, including anti-fraud and product serialisation. From September, community pharmacists are able to start making connections to the system. Future-proofing participation However, pharmacists have been warned that before they sign up to the FMD they must ensure that any IT contracts are ‘Brexit-proof’. In a statement made in August FMD community pharmacy working group chairman and NPA Board member Raj Patel, said: “Given continued Brexit uncertainties, we recommend that whatever system pharmacies choose, they ensure that termination of the contract without penalties is possible, in the remote possibility there is no workable UK FMD repository.” He explains: “Continued access to the EU FMD hub will depend on the future relationship between the UK and the EU. Access is likely to continue during the transition period, and if the UK government realises its aim of a close alignment on medicines policy within the Brexit agreement, it will continue after 2020 too.”

Scottish pharmacy leads the way! As someone who has been writing about pharmacy across the UK for more than ten years, I am only too aware of how progressive and forward-thinking Scottish community pharmacy is. This vibrant and dynamic profession has clearly shown the contribution it can make to primary healthcare - not only on a local, but also on a national and even an international basis.

The Voice of Scottish Pharmacy

Scottish community pharmacy’s strength lies, I believe, in its ability to – and, more importantly, desire to – constantly revisit its strategy for the future and the progress that it is making in implementing that strategy. When you consider the fact that, even in the last five years, Scotland has not only published the ground-breaking ‘Prescription for Excellence’ strategy, but has also revisited, reassessed and reworked the principles contained within it, leading to the release of Rose Marie Parr’s ‘Achieving Excellence in Pharmaceutical Care’ last year. It is this perpetual motion that not only gives the profession its dynamism, but which sustains its vitality and, in doing so, drives community pharmacy forward. ‘Scottish community pharmacy never rests on its laurels,’ says Community Pharmacy Scotland Chief Executive, Harry McQuillan. ‘When you take a look at what’s happening at any given moment, you can see that the profession is constantly trying to improve and make services better than before. At the moment, for example, we are not only watching the development of the

extended Minor Ailment Service in Inverclyde, but are also about to embark on a programme whereby 50 independent prescribers will be encouraged to deploy their skills in their community pharmacy setting, allowing them to assist patients at the point of contact without having to rely on patient group directions or sourcing an NHS prescription. This will utilise their expertise in medicines and maximise their participation in primary care.

But, the key question for pharmacy – who will pay for the system – remains unanswered. The EU is clear that community pharmacies (and wholesalers) will be required to pay for the kit as well as any software upgrades that they need. Each of the four national community pharmacy negotiators (PSNC, CPS, CPW and CPNI) is working to ensure that contractors’ FMD-related costs are recognised in future NHS funding settlements. Given that recently there has been very little dialogue between pharmacy and its paymasters in general – never mind specifically on the FMD - it is easy to see why FMD-sceptics abound. The question whether the white FMD elephant turns into a red-letter day for medicines’ safety - that is something that only the next six months can answer. Article written by Ailsa Colquhoun for The Pharmacy Show.

Want to hear more? FMD and Brexit panel Sunday 7th October 13:55 - 14:40 KEYNOTE THEATRE Speakers Claymore Richardson, Senior Policy Manager, Department of Health and Social Care Leyla Hannbeck, Director of Pharmacy, National Pharmacy Association Martin Sawer, Executive Director, Healthcare Distribution Association Raj Patel, Chair of Community Pharmacy FMD Working Group Dr Rick Greville, ABPI Director - Wales and the Distribution & Supply Chain Leon Finnerty, Programme Head (ai), Medicines and Pharmacies / Falsified Medicines Directive, NHS Digital

Stand PG61

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‘Next April, we intend to revamp the Chronic Medication Service; learning from its successes to date, and revisiting those areas, in which we feel improvements could be made. We will also be aiming to make CPS’ Vision For Practice strategy, which we launched last September, a reality.’ You will be able to hear more of Harry McQuillan’s views on future plans for Scottish community pharmacy at The Pharmacy Show, where he and the Chief Pharmaceutical Officer, Dr Rose Marie Parr, will be participating in a discussion entitled, ‘Just what precisely is going on in Scotland? Is it smoke and mirrors, or do the Scots really have the recipe for success? CPS Chief Executive Harry McQuillan and colleagues reveal all.’ Everyone at Scottish Pharmacist is looking forward to both The Pharmacy Show itself – and to meeting many of you there!

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7-8 October 2018

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7-8 October 2018

Improving outcomes for people with respiratory illnesses As the NHS seeks to improve safety, health outcomes and value from medicines, Jas Khambh, Dr Vince Mak and Dr Azhar Saleem detail the work they’ve been doing to measure variation in prescribing in primary care for people with asthma and COPD. The NHS spends more than £1 billion a year on inhaled respiratory medications. We also know that a significant proportion of hospital emergency admissions and A&E attendances are as a result of asthma or chronic obstructive pulmonary disease (COPD). Many of these could be avoided if inhaled medicines were prescribed and used according to guidelines and patients better understood how to use them. This is reiterated in the National Review of Asthma Deaths from 2014 which indicates poor understanding of how inhaled medicines should be used from both healthcare professionals and patients. Given the complexity of prescribing in respiratory care and the number of medicines available, a national group of respiratory specialists was established by the NHS Business Services Authority (NHS BSA), with the aim of improving outcomes by drawing on their prescribing data and information services, and we got involved. The national group identified that it would be useful to review the variation in prescribing of respiratory medicines across England. A Respiratory Dashboard was developed – which has been published in June 2018 – with the aim of highlighting to clinical commissioning groups the variation in prescribing across England. In the first iteration of the dashboard we have chosen to focus on specific areas of prescribing that the specialist working group thought were important. The measures developed show CCGs how their prescribing compares with their peers, and begins the debate about whether variation in prescribing is warranted and highlights areas for local action. The intention is to promote consistent evidence-based practice which will result in better patient outcomes through improved medicines use. We hope the new dashboard will help generate discussion about respiratory prescribing within local health economies, inform future work programmes and identify areas where prescribing could be improved. Given the variation indicated on the dashboard in England, we would encourage CCGs to look at the data for their locality and investigate further.

Jasbinder Khambh

Dr Vincent Mak

The measures highlighted by the respiratory dashboard are: High dose inhaled corticosteroids (ICS) items as a % of all ICS items: This measure highlights that nearly 30% of all ICS prescribing in England is for high dose ICS. Prescribing high doses of inhaled steroids is only appropriate in a small number of asthmatic patients and rarely required in COPD as lower doses usually give the same clinical benefit. Inhaled steroid prevention including ICS and long acting beta agonists (LABA): Poor adherence to treatment is often why patients remain at risk of exacerbations, admissions and even death. It is also a contributing factor to why therapy is often stepped up to higher doses. The measure shows that on average 60% of patients were issued 5 or fewer preventative inhalers (in this case ICS/LABA combinations) in a 12 month period when ideally it should be 12. Prescribing frequency of prednisolone 5mg tablets: Exacerbations of asthma and COPD are often treated with oral steroids. Patients who exacerbate more than twice a year should be targeted for urgent review of their management. The measure shows how many patients in each GP practice are being prescribed frequent courses of oral steroids. Prescribing of smoking cessation products: Stopping smoking is one of the most effective interventions in COPD. The measure shows how many smoking cessation products are prescribed and highlights the severe underuse of this important intervention.

Dr Azhar Saleem Excess short acting beta agonist (SABA) prescribing: Well controlled asthmatics should not require more than two canisters of reliever SABA a year. The excessive (e.g. more than six canisters in 12 months) use of salbutamol and other short acting bronchodilators in asthma is associated with poor outcomes and even death. This measure shows those areas where a significant proportion of patients are being prescribed six or more canisters a year. These patients should be targeted for urgent review of their management. Patients on triple therapy: Triple therapy with ICS + LABA + long acting muscarinic antagonists (LAMA) is only appropriate for a small number of COPD and recently asthmatic patients. The measure highlights how many patients are on triple therapy, and the variation that exists between CCGs and between individual practices which would be difficult to explain by differences in disease prevalence or severity. Prescribing of montelukast: Montelukast has been recommended by NICE as a cost effective and safe add on treatment in asthma when not controlled on low dose ICS. This measure will track future trends in the uptake of this recommendation across CCGs. We aim to work with the NHS BSA to develop this dashboard further, and would welcome comments for other clinical areas to focus on in future.

DON’T MISS THE CONFERENCE SESSIONS ORGANISED BY NHS ENGLAND IN THE CLINICAL THEATRE

Positive Solutions is no ordinary PMR vendor We’re changing the perception of technology for pharmacy by delivering complete solutions that support pharmacy growth. Positive Solutions works with each customer to prove the feasibility of its technology platform. The ultimate goal is to enable pharmacy to achieve end-to-end healthcare solutions aligned to individual business requirements. In preparing systems proposals, we take the time to understand the specific processes required to meet the pharmacy objectives and confirm our solutions will align with the intended outcomes. With 20 years unrivalled experience of healthcare technology development, we are proud of our excellent reputation for change management and the streamlining of transition. We truly believe our systems are the best of breed and deliver innovation to our customers. We work with all types of pharmacy, whether large multiples, independent groups or single pharmacy contractors to enable the best operational functionality at all times. Prescription volume is increasing year on year so business evolution and the integration of greater automation in the dispensing process will become inevitable. Whether managing MDS trays or repeat prescription dispensing packs, automation offers complete control over the process, ensuring compliance

and peace of mind. In addition, the potential to generate increased output and deliver greater efficiency. With the arrival onto the market of smaller and more efficient machines, robot use in all sectors of pharmacy is likely to increase. Automation has been shown to reduce the incidence of dispensing errors, improve speed and efficiency of the dispensing process and optimise the use of pharmacy space. Our solutions are developed by expert teams who support each customer in achieving maximum operating efficiency. We have created an open platform with integration across a wide range of IT infrastructures including third party systems to allow greater pharmacy autonomy and enable clear return on investment. Positive Solutions has the capability to support hub and spoke distribution and enable pharmacy groups to explore new operating models. Our Analyst Automation interface manages both centralised automation and individual robot capabilities. By ensuring the seamless connection between Analyst PMR or Analyst Central Fill and a range of leading pharmacy robots, we streamline the dispensing process and support pharmacies in embracing the technology of the future with minimal upheaval. From

daily

dispensing

processes

pharmacy

automation, the improved management of ordering, and OTC activity, Positive Solutions ensures pharmacy has the right technology, infrastructure, training and support. In addition to the delivery of reliable and effective IT solutions for pharmacies across the UK, we are proud to work with a range of approved partners who all share the same commitment to help in drivingup pharmacy revenue, encouraging improved profit and supporting service delivery. The pharmacy environment incorporates a number of key business assets and the UK Pharmacy Show is a great opportunity for us to showcase the quality and scope of our wide range of end-to-end pharmacy solutions. Whether a pharmacy is looking for IT infrastructure installation and hardware support, a business process review, commercial or clinical data analysis, shop fitting or merchandising services, Positive Solutions will propose a solution specifically designed with pharmacy goals in mind. “Positive Solutions is renowned for the quality, stability and accuracy we provide with our wide range of endto-end solutions for Pharmacy. It makes perfect sense for us to provide the right suite of tools to support the emerging needs of pharmacy to help drive revenue, profitability and efficiencies across the pharmacy sector”, concludes Stephen McGee.

CALL 01257 235910 OR EMAIL SOLUTIONS@POSITIVE-SOLUTIONS.CO.UK TO DISCUSS THE AVAILABLE OPTIONS FOR YOUR PHARMACY AND IDENTIFY OPPORTUNITIES TO SAFEGUARD THE FUTURE OF YOUR BUSINESS

www.thepharmacyshow.co.uk

7-8 October 2018

www.thepharmacyshow.co.uk

7-8 October 2018

Is your pharmacy fit for the future? Bayer Consumer Health’s NEW Business Fit for the Future programme launches at this year’s Pharmacy Show and will set you on the right track! As a leading provider of OTC solutions to pharmacy, Bayer Consumer Health is making a long-term commitment to upskill pharmacists and pharmacy teams. The Business Fit for the Future programme is a comprehensive, CPD accredited support package designed to build commercial confidence and business acumen. More than three in five (61%) pharmacists don’t feel they have all the business knowledge and skills to run the commercial aspects of pharmacy operations fully effectively and cite stress levels at a worrying 8/10. This is in part due to the pressures of running a profitable business, something which this initiative aims to support.1 Officially launching at the Pharmacy Show, this multifaceted programme of activity, offers training resources that aim to positively impact the bottom line as well as upskill pharmacy teams capabilities to retain customers for the future. The guidance is available in a variety of formats to suit different learning needs with content for pharmacy managers as well as versions for pharmacy staff. To get your hands on the first module in the series, visit the Bayer Consumer Health stand PF30 where you can discuss the content with Bayer’s pharmacy experts, ask questions and learn about the online portal which will have additional content and learning support tools. As part of the Business Fit for the Future initiative, the Bayer team will also be fronting two presentations in the Business Theatre, on each day of the Pharmacy Show exhibition, giving you the opportunity to hear first-hand the recommendations of two highly experienced business leaders – check out the show guide for the specific times.

Session 1: Grow your business! Mark Ackland-Snow, Head of Pharmacy at Bayer will share his business expertise and advice on what it takes to grow your business and win in the self-care space. Mark will shine a light on some key trends facing pharmacy businesses today including: • • • •

What’s shaping consumer behaviour Pharmacy shopper needs A look at different shopper profiles How to create an open dialogue

Mark’s advice centres on being attune to your customer’s requirements and his practical tips and advice can be easily applied to make a real difference to your pharmacy business.

Session 2: Optimise your retail skills and space Justin Burbage, Head of Sales at Bayer Consumer Health will continue the business skills training in the afternoon by looking at how to optimise the retail side of pharmacy to make it work for your local community. He will explore the importance of evaluating your OTC offering for your area and how to develop your pharmacy team’s selling skills. The topic was established to directly address pharmacy feedback which shows that 2 in 5 pharmacists:1 • • •

Are not confident or happy with their selling skills Admit that selling isn’t a strong skill set of their team generally Would like to see their own and their team’s selling skills improve

This presentation will help you recognise the benefits that improving your skills in this space will bring. Both sessions will be packed with informative materials and insights that you can take back to your pharmacy. Plus you can meet both Mark and Justin after the sessions on the Bayer Stand PF30 to ask your questions and get 1:1 support. What’s more – Bayer is running exclusive Pharmacy Show offers for all pharmacists who place an order at the show. Reference 1. Business Skills in Pharmacy Research. June 2018. N=102. Conducted with CIG Research

MEET THE BAYER CONSUMER HEALTH TEAM ON STAND PF30

What role can technology play in supporting pharmacists? Mike Hobby, Sales Director at Tutela explores the changing role of the pharmacist and the increasing demands for the safe management of medicine. With ever tighter controls expected by regulators, how will technology support the pharmacist and elegantly mitigate the challenges and pitfalls ahead in the auditing safe handling of drugs? Read this taster and then join his session at 15.25 on 8th October for further insight and entertainment. Expected Future Challenges in Pharmacy Pharmacy is being asked to work with an everexpanding team of healthcare professionals in the NHS’s requirement to provide the best healthcare. Yet, there is increasing pressure on the NHS budget, a growing population, massive swings in age demographics, overlaid with the need to treat long term conditions such as diabetes in the community. We know from recent surveys that GPs are becoming part-timers; indeed, only last year a study by the King’s Fund found that one in ten trainee GPs actually plan to work full-time. Whatever the underlying reasons and motivations, the effect of this on the gap between GP resource and patient needs will only get wider. This will impact on the service a patient receives and affects patient trust if access to the same ‘face’ is denied at the surgery. We can safely predict that it may well be the case that the pharmacist could be the only ‘face’ a patient recognises in future. Can we be absolutely sure, that medicines are being securely stored correctly? Whether it is in the GP’s surgery, on a ward in a hospital, a room in a care home, a community-based clinic, or at home, patients need access to safe medicines when they are at the most vulnerable. If Pharmacists are being asked to take a wider role in community medicine, will current temperature and control processes be sufficient in future? With the current the rise in online prescription drugs sold illegally or of dubious provenance, retail high street pharmacists are ideally placed to stand out as examples of safe practise and trusted advisor. The

retail pharmacist can set an increasing high standard of care, reinforcing the existing high levels of trust in their services, but it will need technology to do a lot of the heavy lifting to meet the challenge Do we need independent monitoring? The simple answer is yes, but not just monitoring, but active alarming and callout notifications of failing fridge or unauthorised access. The storage of vaccines, bloods, insulin and a range of medicines don’t just become inactive, they can become outright dangerous if used, putting lives at risk.

What role can technology support? Reassuringly the technology exists right now to enable the high levels of compliance that will be required by the GPHC, who in future we expect to be acting in the consumer’s eyes as the “TripAdvisor” of healthcare. Article by Tutela. Visit stand number PH38 to see the monitoring system from Tutela and discuss how it can support your future needs. To find out more contact sales@tutelamedical.com

www.thepharmacyshow.co.uk

7-8 October 2018

Announcing a new deal, designed for you As an independent community pharmacy, it can be tough to stay ahead in today’s ever-changing, highly competitive environment. With so many time pressures there can be little room left to innovate. This was at the front of our minds when we developed our new online commercial deal. It is tailored to the needs of independent pharmacists, and offers access to Pfizer’s extensive medicines portfolio at discounted prices. PHARMACY

Our new commercial deal has been built around choice and flexibility. It offers you access to the off-patent branded medicines that your patients value, at discounted prices and gives you the flexibility to purchase the products that your business and your patients need. We’ve structured it to offer you maximum benefit, at minimal risk.

Knowing how much pressure there is on your time, we have also made sign up as straightforward as we can. A four-step process, supported by an online calculator, enables you to see the discounts you could TOWN HALL receive, and confirm that the deal works for you.

PHARMACY POST OFFICE

We also made sure you can track your deal at all times, with 24/7 access to our performance dashboard and high levels of stock visibility. “Talking to our customers, we hear a lot about the challenges of time and financial pressures for community pharmacy,” said Steve Harrison, Retail Team Lead at Pfizer UK. “Our new commercial deal has been developed to support these customers, offeringPHARMACY a portfolio of quality branded Pfizer medicines, all available online.”

TOWN HALL

“ We’re excited to bring this

new offer to our community pharmacy customers and believe this will help free up time and money for further services provision, which is great news for patients too.

”

Steve Harrison, Retail Team Lead at Pfizer UK

PHARMACY

www.thepharmacyshow.co.uk

7-8 October 2018

Good for your business Good for your patients

Here’s what you can expect from Pfizer’s new commercial deal… A flexible online deal that works for your business

We’ll help you to maximise the benefits, at minimum risk

A deal and discount that make sound financial sense

Our commercial deal opens the door to discounts on around 60 off-patent, branded medicines across multiple therapy areas. Purchase the product mix you want from the extensive portfolio on offer, and use our online deal calculator to model the discount price that you could expect to receive.

There’s a four-step online sign up process, with no commitment to buy, and no PMR data provision. Simply log on at our Access Pfizer portal (accesspfizer.co.uk), read about the deal, review the portfolio and prices on offer and, when ready, confirm your deal.

The price you pay is determined by the choices you make. In simple terms, the broader the portfolio you purchase from Pfizer, the greater your discounts. Our online tools are there to give you the confidence and control you need to make the right decision for you and your patients.

AFTER YOU SIGN UP…

We’ll send you regular updates to help you keep track of your deal, and you can log on whenever you like – our online tools are available 24/7. There’s no changePHARMACY to your usual ordering system and delivery service.

You stay in control, using the Deal Performance Dashboard to track and optimise your deal. You can keep an eye on stock availability through Access Pfizer – we refresh this data four times a day.

We know the importance of maintaining cash flow, so we make every effort to ensure your rebate is paid in good time. We’re keen to help – you’ll find detailed FAQs online, and our customer contact centre is standing by if you’re still unsure.

POST OFFICE

What else will I find on Access Pfizer? A wealth of tools and resources awaits you, created by our Pfizer Healthy Partnerships team to help you develop services that are valued by your patients and make sense for your business. For example, they will help you support your patients with heart health, pain control and anticoagulation management. And there are online training modules designed to enhance your role in the local health economy and increase your disease knowledge. TOWN HALL

PHARMACY

Why not take a look? Log in at accesspfizer.co.uk POST OFFICE

PP-PHP-GBR-0669. August 2018. THIS IS PROMOTIONAL MATERIAL DEVELOPED BY PFIZER. INTENDED FOR UK HEALTHCARE PROFESSIONALS.

Why not join other independent pharmacy customers who are already enjoying the benefits of our new commercial deal? Sign up today on

accesspfizer.co.uk

www.thepharmacyshow.co.uk

7-8 October 2018

Stand PJ18

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ethicheck

Medical Refrigeration and Monitoring

Let us take care of your cold stuff so you can take care of your patients FRIDGE DATA ACQUISITION UNIT

MATOS® MONITORING SERVER

INSTANT STATUS & ALERTS ON COMPUTERS, SMARTPHONES & TABLETS

Pharmacy Refrigerators available from only £2.15 per day* *MATOS.ARIA-Cloud 200R Refrigerator; Based on a 36 month finance agreement. Subject to credit approval and for Business purposes only. Figures based on a 6 day week. Ethicheck Ltd is an Introducer Appointed Representative of Performance Finance Ltd FRN 689894

Website: www.ethicheck.eu I Ph: 01372 236 455 I Email: info@ethicheck.eu New Zealand: Patent 596323 | Australia: Patent 2012336431 | Europe: Patent 12846969.9

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7-8 October 2018

Media plays a critical role in furthering the profile and opportunity for community pharmacy Informing community pharmacists effectively is imperative if the profession is to play a central role in an NHS which is rapidly changing – an NHS which desperately needs the location, clinical ability and availability of pharmacists. That is where events such as the Pharmacy Show come in – supporting pharmacists to improve their clinical roles and making them aware of the latest developments in the industry which can help them meet the needs of their patients. The show plays a very important role where that is concerned.

Over the last few years it has caught the attention of the community pharmacy profession, pharmacy leaders, politicians, pharmaceutical companies and patients through its unique selling point – an ability to tackle sensitive issues head on and ask tough questions of decision-makers.

The media too plays a critical role in furthering the profile and opportunity for community pharmacy. Pharmacy Business magazine is the number one title for community pharmacists - informing them of all the latest news affecting their profession, supporting them to improve their clinical offering and, crucially, giving them a voice on the issues impacting them, their businesses and their patients.

Whether it is the drugs shortage, service commissioning, emerging local healthcare structures, funding cuts or ministerial recognition of community pharmacy’s potential to alleviate the pressure on the NHS, Pharmacy Business has been there to get answers on behalf of community pharmacists.

Reaching community pharmacists across the UK, Pharmacy Business leads the way in breaking the news first and updating its readership through the pages of its print magazine, its website and social media platforms such as Facebook and Twitter.

The title has also expanded, introducing an annual conference in tandem with its annual awards – the biggest in the pharmacy industry. This year the Pharmacy Business conference examined how community pharmacies can develop through the use of technology and improve the way they roll health services out to patients.

Over the last three years the conference has been a great success, not only in informing pharmacists of new developments, but in spreading best practice. After all, there is no better way for pharmacists to improve than learning from other pharmacists. Another strength of Pharmacy Business has been its powerful story-telling of community pharmacists’ successes and struggles. Statistics and figures are great but it is compelling story-telling that grabs the imagination. Between Pharmacy Business magazine and the Pharmacy Show, community pharmacists are in good hands. Article by Neil Trainis.

MEET PHARMACY BUSINESS ON STAND PE50

We love surveys This is the first time We Love Surveys have exhibited at the Pharmacy Show and we are super-excited to not only be here, but to show how we can help your business. We Love Surveys are a unique digital feedback business. We specialise in point-of-experience feedback, making it quick and simple with our cool feedback tools and instant reporting capabilities. We have a strong and successful track record working with small, medium and large orgaisations, including the retail and healthcare industries. But what’s brought us to the Pharmacy Show? We’re already partners with Day Lewis Group, working together on an innovative approach to their patient experience feedback, but we believe we can help other pharmacies, too. Funding cuts since 2016 have had a dramatic effect – 156 pharmacies have closed between November 2016 and April 2018 with thousands of additional community pharmacies at risk of becoming unviable. Pharmacies are eagerly trying to discover new ways to remain viable, such as diversifying into different areas, but how many are focusing their attention on their core strength – their customers? What if you gave every customer the opportunity to tell you what they liked and disliked about your pharmacy? Not only would it give you information that allowed you to take action and improve your service, but it would actively demonstrate that you care about your patients and their opinions, leading to higher loyalty and repeat custom. A great consumer experience is crucial in today’s market. It must not be an afterthought. Customers can easily go somewhere else to get the same product at a comparable price, so the key is making those customers remain loyal to you. Happy customers buy more. And not only are existing customers more likely to spend more, they’re also easier to upsell to – 10 times easier in fact.

After having a positive experience with a business, 83 per cent of people are willing to refer that company to another person. The relationship between customer service and sales is symbiotic, so why not take advantage of it? Independent pharmacies are feeling the heat more than most. They’re the ones who need something that’s going make a clear difference to their bottom line, and that’s what We Love Surveys owner Helen Dargie is so keen to demonstrate during this year’s Pharmacy Show. Helen said: “Having spoken to numerous retail pharmacists, we are seeing a definite shift to appreciating how important the customer experience is in terms of keeping profits stable in the wake of funding cuts. “Loyal customers will account for a significant portion of pharmacy revenue, and improving services in line with customer needs can only help increase that loyalty and any incremental spending. We Love Surveys are already demonstrating how effective regular feedback can be through their unique

feedback and customer insight partnership with Day Lewis, which has replaced their old fashioned mystery shop measure of customer experience. “Mystery Shops are no longer reflective of the day to day customer experience’ said Helen. “The reliance on one persons view to define whether a pharmacy is viewed as good or bad is outdated and can be extremely demoralising for the team. Your own customers are the best people to tell you about service in a local context and that’s where we are determined to help” Article by We Love Surveys.

WE LOVE SURVEYS ARE EXHIBITING ON STAND PG19. CONTACT THE TEAM BY EMAIL ON HELEN@WELOVESURVEYS.CO.UK BY PHONE ON 07584 343526 OR FOLLOW OUR SOCIAL MEDIA ACCOUNTS. TWITTER @_WELOVESURVEYS

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One Single, Scalable ERP Platform to Manage All Your Daily Operations Come visit us on stand PH21 Trusted supplier to Pharmaceutical & Healthcare manufacturers, wholesalers, distributors and NHS Scan4Safety ready with GS1 barcode scanning Mobile WMS Devices End-to-End batch and serial number traceability with expiry date control

7-8 October 2018

Recognising the very best natural healthcare products on the market Natural Pharmacy Business are proud to recognise the fantastic brands and innovative manufacturers producing the high-quality natural products that make a real difference to the lives of your customers. The 2018 awards are bigger and better than ever, and we are delighted to bring you the 2018 Natural Pharmacy Business Product Awards in association with The Pharmacy Show. The awards will receive votes in print, digital and at the show where our winners will be announced on Sunday 7 October. These awards are designed to recognise the true ‘hero’ healthcare products in independent pharmacy. The natural treatments, remedies and supplements that are an integral part of your retail mix, or have proven to be especially popular and effective.

•

Best New Product

•

Best Personal/Body Care

• Best Supplement and Herbal •

Pharmacy Favourite

See the products and brands that have been shortlisted for the awards in each category. And then it’s over to you to cast your vote for your favourites. Go to www.naturalpharmacybusiness. com/awards or visit Natural Pharmacy Business at stand PB75.

This year’s categories include: •

Best Mother & Baby Care

FMD ready for February 2019 compliance

 enquiries@orderwise.co.uk |  01522 704083 |  www.orderwise.co.uk

MEET THE TEAM ON STAND PB75

Stand: PJ15 BCM Specials have developed a series of licensed medications in house for the UK market along with being MA holder and manufacturer. We are interested in • • • •

Partnering with other organisations to co-develop Selling these into wholesale and retail chains Dossier sales into markets where there may be a gap in your portfolio Manufacturing on behalf of other organisations Come visit us on stand PJ15.

Date of preparation: August 2018 BCM-002

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7-8 October 2018

DISCOVER SOME OF OUR EXHIBITORS Beiersdorf

CBD One

At Beiersdorf we dedicate all our passion and expertise to demanding and sensitive skin, developing clinically proven solutions to protect, repair and sustain the skin. For over 100 years we have pioneered medical skin science and innovation. Today, both Elastoplast and Eucerin, a pharmacy only brand, are trusted and recommended by dermatologists and pharmacists world-wide.

At CBD One we are passionate about providing high quality, effective supplements. All products in our range use full spectrum, Dutch sourced cannabis extracts - the finest grade available. They look the part, but importantly what is inside is second to none. Specialist hemp seed farmers organically grow our crops to maximise cannabinoid content. Production is meticulously controlled and monitored, from planting, to the final extraction and manufacturing which is all done in the Netherlands by our team of experts. All our products are laboratory verified, giving you full peace of mind. If you are looking for a professionally presented, trustworthy source of CBD supplements, we look forward to hearing from you. CBD One: where quality meets integrity. Tel - 07709 321455 Email - enquiries@cbd-one.co.uk Twitter - @cbd1uk Website: www.cbd-one.co.uk / www.cbd-one.com

Contact details Tel - 0121 329 8800 Email - eucerin.uk@beiersdorf.com Please visit our website for more details - http://www. beiersdorf.co.uk

Carun Carun is a specialist organic hemp producer that provides a wide-range of skincare and food supplements containing active compounds such as CBD.Our products range from ointment and creams to full spectrum CBD oil and balms, with quality produce and organic natural hemp at the heart.We use organically farmed hemp to produce range with naturally occurring active compounds that you can find in all of our products. Thanks to our high-quality ingredients and expertise in advanced extraction, you can now consume CBD, terpenes, and other minerals safely as part of an everyday health routine. Most importantly, none of our products contain substantial traces of tetrahydrocannabinol (THC), a psychoactive element that is found in hemp, so they cannot induce a high.This means our products are completely legal, completely safe and completely suitable for both adults and children.

In fact, we are the No.1 branded hemp goods range and leader in the alternative health and wellbeing market in our home of the Czech Republic, where our organic natural hemp is farmed.Importantly, all goods meet the stringent controlled conditions according to the pharmaceutical manufacturing conditions of ISO 13845. Plus, they are cruelty free and vegan friendly with no reported allergies during usage. At Carun, we help people to better live their lives through the use of our natural and organic hemp products, completely free from any addictive qualities and legal all around the world. Tel: +44 (0) 203 507 02 57, email: info@carun.uk, twitter: carun_uk. Please visit our website for more details at www.carun.uk

CIGA Healthcare Ltd Logo & Colour Guide 2015

CIGA Healthcare

CIGA Healthcare enable pharmacists to generate income. As manufacturers and suppliers of both OTC and Professional use diagnostics in the areas of women’s health, family health, diabetes monitoring, infection diagnosis (enabling antibiotic use reduction), vital signs monitoring, cholesterol monitoring etc we provide the means to generate income and increase footfall in your pharmacy. Our Finecare analyser was recently used in a pharmacy study to prove that a reduction in antibiotic prescribing and a reduction in GP consultations could be achieved by in pharmacy CRP testing on patients presenting with LRTI. The pharmacies also generated income through the CRP testing and through increased footfall. The Finecare analyser also runs many other tests including HbA1c and PSA. PANTONE: Process Blue C CYMK: 100, 13, 1, 2 BS: 18 E 53 sRGB: 0, 139, 204 HTML: 008BCC

Do visit us on stand PD77 for further discussion on how CIGA Healthcare can help you.

Ciitech PROVACAN is a premium CBD brand emerged from a UK - Israeli collaboration that focuses on discovering, developing and commercializing therapeutic cannabis products for the UK and European markets. PROVACAN is a wholly owned brand from CiiTECH who work with leading institutions in Israel to develop innovative hemp derived CBD wellness products. CiiTECH leverages the full potential of Israel’s cutting-edge cannabis innovation whilst ensuring the highest consumer standards are met through our UK HQ and global distribution center. Our CBD products are available both wholesale and through our web shop www.provacan.com Email: team@ciitech.co.uk Web: www.ciitech.co.uk, www.provacan.com Twitter: https://twitter.com/ciitechuk Facebook: https://www.facebook.com/CIITECH/

TOGETHER WE MAKE IT BETTER

TITAN PMR Reimagined

YOUR NO.1 PHARMACY PARTNER Join us on Stand PC35 to experience TITAN the future of pharmacy.

WHY CHOOSE FLEMING MEDICAL?

COME VISIT US ON STAND PK14 WE WOULD LOVE TO SEE YOU T: 0800 731 4315

• • • • •

30 Years in the Pharmacy Business Extended Product Range Superior Quality Excellent Customer Service Value for Money

E: info@flemingmedical.co.uk

www.flemingmedical.ie

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7-8 October 2018

JOHN BELL & CROYDEN, SUPERDRUG.COM & INDEPENDENT STOCKISTS

SPLAT PRE_SHOW AD_FINAL.indd 1

01/09/2017 14:39

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7-8 October 2018

YorkTest Laboratories are the UK’s leading supplier of food intolerance tests In 1982, a private laboratory was set up in York to offer a range of diagnostic health tests. Thirty-six years later and YorkTest Laboratories are the UK’s leading supplier of food intolerance tests and making their mark overseas in over 49 territories. It is thought that up to 45% of the UK population are intolerant to some kind of food, which could be the root cause of a range of disruptive symptoms. But how do you identify the offending ingredient when symptoms can be delayed for as many as 72 hours? YorkTest’s renowned solution is the ideal alternative to what can be a laborious and frustrating trial and error elimination diet, as recommended by the NHS. With a simple home-to-lab blood test, their ISO accredited laboratory analyse a customer’s IgG antibody reactions to up to 208 food and drinks ingredients to identify their personal trigger foods. YorkTest’s team of highly qualified nutritional therapists then provide expert nutritional support to help users safely eliminate these from their diet.

MEET YORKTEST LABORATORIES ON STAND PJ32

The YorkTest team are excited to be appearing at the Pharmacy Show 2018 to discuss an exciting opportunity with attendees.

innovative services have been built on the foundations of scientific research.

“One of our key aims for 2018 is to introduce the benefits of our food intolerance testing to consumers on the high street,” explains Commercial Director, James Callery. “And we believe there is a fantastic opportunity to work with pharmacy teams across the nation.

YorkTest don’t just say what their services can achieve. They have demonstrated it on many levels. From inspiring customer case studies, clinical trials with sports clubs like Wigan Warriors and Rotherham United, to a York University study of over 5,000 people.

“We look forward to explaining to everyone at the show how we can not only identify their customer’s intolerances but help their businesses to promote additional products and generate additional revenue through post-test sales.”

The study was carried out with 5,286 symptomatic subjects who followed a YorkTest guided elimination diet for three months. It concluded that three out of four participants experienced a benefit after cutting out trigger foods.

One of the keys of YorkTest’s success has been their commitment to research. Unlike many other unproven food intolerance tests on the market, the business’s

In addition to the playing staff of rugby and football clubs, YorkTest’s services have also made their mark on the world of athletics. In August 2018, Olympic

champion, Sally Gunnell started endorsing the company. Sally said: “It’s so important to fuel your body correctly as this has so many effects on both your body and mental state. “I’ve been on a mission to promote health and wellbeing for everybody. That’s why I’m really pleased to be working with YorkTest, who share the same values as I do. “They want to help people to take steps towards feeling their best, so they can do more of what makes them happy from spending time with their families, chasing their dream career to taking up a new hobby. This is something I fully support. I’m delighted to be the new Brand Ambassador for YorkTest.” Article by YorkTest Laboratories.

VISIT VISIT US US AT AT BOOTH BOOTH PG15 PG15

DISCOVER NOW!

NATURAL INNOVATION SYRUPS WITH OPTIMAL SYNERGY

IT’S NOT A QUESTION OF AGE, IT’S A MATTER OF BEAUTY. VEGETABLE EXTRACTS

INCREASED ABSORPTION

TURBO DYNAMIC EXTRACTS

INNOVATION

A new age in anti-ageing skin formulas has arrived with a unique combination between beauty and health care. Discover the ideal SKINERIE range for each skin age and the most upbeat and effective Make Up. Exclusive for pharmacies and parapharmacies.

CLOTHOLINE™ Promotes collagen and elastin production to improve skin firmness, homogeneity and luminosity.

SPF 30 FORMULATED TO MINIMIZE RISK OF ALLERGIES Dermatologically and oftamologically tested

The vegetable extracts that are used by Soria Bel in the natural syrups contain up to twice as much active principles compared to traditional fluid extracts. Turbo Dynamic Extraction (TDE) is used during the production process to obtain all the active principles, so that a balanced concentrate is obtained.

skinerie.com

PHYTO INNOVATION

DISCOVER SKINERIE @PHARMACY SHOW PD42

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7-8 October 2018

PLANNING YOUR VISIT WITH PHARMACY CONNECT! Once registered to attend The Pharmacy Show 2018 you are granted access to the brand-NEW PHARMACY CONNECT that we have built to help you to:

Find your Peer

Book your meetings with exhibitors

Volunteer yourself as a peer and you are ready to find your own. Simply click on the find a peer tab and select who you would like to be your peer based on job title, specialty area or county.

Arrange your meetings with exhibitors that you want to meet at the show by simply selecting them.

Select your conference sessions

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Book the favourite conference sessions that you want to attend by simply selecting them with the “heart”.

Start new conversations by sending real-time personal messages one-on-one or as part of a group or also request appointments directly with contacts in your inbox.

All your selections will be autmotically added to your wishlist that you can also print!

With Pharmacy Connect, it has never been so easy to plan and optimise your visit to The Pharmacy Show. Find out all about it here: www.thepharmacyshow.co.uk/Connect

THANKS TO ALL OUR SPONSORS AND PARTNERS In ASSOCIATION with

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Supported by The Pharmacy Integration Fund

IN ASSOCIATION WITH

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Official media partners

natural education partner

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The Voice of Scottish Pharmacy