www.patientfirstuk.com/facebook
@patient_first
Is technology the answer? SEE PAGE 2
November 2014
www.patientfirstuk.com/linkedin
Full Conference Programme SEE PAGES 4 & 5
Floorplan and Exhibitor List SEE PAGE 6
The importance of sharing It is fantastic that so many people have registered for this important patient safety conference. There is a remarkable line up of speakers over the two days so I hope you will all take something away that will make a difference in your own organisation. That aspect of shared learning and working together is key to the implementation of patient safety improvement. It goes without saying that if we work alone we can achieve a little but by sharing and working together we can make a huge difference on a regional, national or even global scale. You only have to look to the national VTE prevention programme in England to see what is achievable. In just four years since June 2010 we have seen the rate of patients receiving a VTE assessment go from just 45% to over 96% – saving many lives along the way. At NHS England, working alongside NHS Improving Quality and the Academic Health Science Networks (AHSNs), we recently launched the Patient Safety Collaborative Programme to establish 15 local collaboratives across England. Each collaborative is led by an AHSN to bring local healthcare leaders, clinicians, patients, academics and industry together to identify local safety priorities, develop solutions, implement them and evaluate success. Local findings will then be shared nationally to ensure successful solutions can be further
developed and embedded across the country. This will be the first national patient safety conference since the launch of the Sign up to Safety campaign and I am extremely pleased to see over 150 organisations already signed up. The campaign closely links to the patient safety collaboratives as signed up organisations are asked to create a safety improvement plan, a key aspect of which should describe how they will contribute to their local collaborative. Sign up to Safety presents us with an important opportunity to work together and make a substantial and lasting difference in the prevention of avoidable harm. The campaign’s target is to reduce avoidable harm by half over the next three years – an ambitious target, but one we can achieve if we commit to working, sharing and learning together. I wish you an informative, enjoyable and productive conference that helps us all in our common ethos of putting patients first and preventing avoidable harm.
By Mike Durkin
Patient Safety Collaboratives “The biggest patient safety initiative in the history of the NHS” Says NHS England Director of Patient Safety Dr Mike Durkin talking about last month’s launch of the 15 Patient Safety Collaboratives – a response to Berwick’s report A Promise to Learn and much soul searching that followed the in-depth inquiries into the poor care and high mortality that made Mid Staffordshire NHS Foundation Trust front page news for all the wrong reasons. “Having worked closely with Don Berwick and his advisory group, it is fantastic to see the collaboratives about to begin work,” says Dr Durkin. “They will invigorate Don Berwick’s vision of bringing people together at every level, from the patient to the surgeon and the GP to the chief executive, to rapidly accelerate safety improvements in every healthcare setting on both a local and national level.”
EvENt SUPPORtERS
In a similar way, Patient First is an event for its time. The vision is to provide an inclusive environment for all parts of healthcare – not just the NHS – different professionals and varying seniorities to have the opportunity to access quality content, network and learn from peers and find the best products and services to support them in their quest to delivery safe and quality care.
Mike Durkin Director of Patient Safety NHS England
The show boasts some of the national driving forces behind patient safety among the show speakers, from: Dr Durkin, who will deliver the opening address on Wednesday 26 November; to Suzette Woodward, Campaign Director of Sign up to Safety, which under its Learn, Listen, Act slogan has a three-year objective to reduce avoidable harm by 50% and save 6,000 lives; to Phil Duncan, Patient Safety Collaborative Delivery Lead at NHS Improving Quality, the organisation coordinating the support and delivery of the collaboratives. The five-year Patient Safety Collaboratives programme is crucial. In a recorded video at their launch, Health Secretary Jeremy Hunt described as the “elephant in the room” the 12,000 avoidable deaths in the NHS every year. The Department of Health says the cost of preventable adverse events is “likely to be more than £1bn” and could be as high as £2.5bn a year.
Continued on page 8
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Is technology the answer to timely, safe and effective care in the NHS?
Visitor Information
Patients, like you, like us, have very simple expectations of the care they receive - it should be timely, safe and effective, as well as tailored to individual needs by involving them in decisions about their care. When and Where Hall S9 ExCeL London, 1 Western Gateway, Royal Victoria Dock, London E16 1XL Wednesday 26th Nov Thursday 27th Nov
08:30 - 19:00 08:30 - 18:00
Travel Parking The Jubilee Line is recommended as the quickest route towards ExCeL from Central London. Change at Canning Town to the Docklands Light Railway (DLR) bound for Beckton, alighting at Prince Regent. If driving, follow signs for Royal Docks, City Airport and ExCeL. There is easy access from the M25, M11, A406 and A13. For Sat Nav purposes, we recommend using postcode E16 1DR. There is pay-and-display parking available at ExCeL
The recent Frontier Economics’ report, ‘Exploring the costs of unsafe care in the NHS’, which highlighted how errors and adverse events could cost the NHS up to £2.5 billion annually, demonstrates how these expectations are not being met. It also reinforces the need for the right information to be made available to the right individuals, ensuring that the right knowledge is in place to stop failings in care. This is particularly true for commissioners and providers as they make operational, strategic commissioning and investment decisions that directly impact on patients. The increasing demand for healthcare services, from a growing elderly population with multiple chronic diseases and younger people not necessarily living healthier lives, means the level of patient data is becoming increasingly richer and complex,
and will get more so with the growing use of genomics and big data. So if the NHS has a wealth of data, why hasn’t it been successful in translating that into information and knowledge that can drive safe and personalised care? techUK, the leading trade body for the IT industry in the UK, will discuss these challenges in depth on 27 November (1011am). Our panel consists of five eminent health informatics professionals and clinicians who will provide insights into how the NHS and the supplier industry can work together, using technology and analytics to break down information barriers, and enabling patients and health and social care professionals to access the data they need. Join us for a stimulating discussion exploring how technology can be part of the answer to a timely, safe and effective care in the NHS.
Panellists
Accommodation
For more information please visit: www.patientfirstuk.com/travel No under 18 year olds or students are allowed onsite at Patient First
Rob Blay, CEO, JAC Computer Services rob.blay@jac.co.uk
Patient First delegates have the opportunity to update their clinical skills and gain up to 12 CPD points at co-located conference Acute & General Medicine. The 14 stream programme dedicated to updating medics with the latest clinical knowledge will run alongside the Patient First conference and presents an easy opportunity to help you with your appraisal. Combine important patient safety seminars with essential clinical updates to support your career and professional development. Acute & General Medicine passes usually cost £299 + VAT but Patient First delegates can access clinical seminars for just £149 + VAT using discount code PFN online at www.agmconference.co.uk or call the booking line on 0207 348 1845.
Patient First in association with the organisers of Event Express have negotiated special discounted rates for exhibitors, visitors and attendees at a wide range of well located hotels. www.patientfirstuk.com/accommodation
Please note
Bolt-on clinical seminars for Patient First delegates
Dr Gerry Morrow, Medical Director, Clarity Informatics gerry.morrow@clarity.co.uk
Dr Jenny Dean Medical Director, Harris Healthcare jdean10@harris.com
Dr John Parry, Clinical Director, TPP john.parry@tpp-uk.com
A sample of who’s attending... Anglian Community Enterprise CIC
Ealing Hospital NHS Trust
Mid Staffordshire NHS Foundation Trust
Sirona Care & Health
Ashford & St Peter’s Hospitals NHS Foundation Trust
East Kent Hospitals University NHS Foundation Trust
Midlands and Lancashire CSU
Solihull CCG
Ashford CCG
East Lancashire Hospitals NHS Trust
Moorfields Eye Hospital NHS Foundation Trust
Somerset CCG
Barnet CCG
East London NHS Foundation Trust
Musgrove Park Hospital
South Ashford Medics
Barnet, Enfield and Haringey Mental Health NHS Trust
East of England Ambulance Service NHS Trust
Newark and Sherwood CCG
South Essex Partnership University NHS Foundation Trust
Barts Health NHS Trust
Education For Health
NHS Tayside
South London CSU
Basildon and Thurrock University Hospitals NHS Foundation Trust
Frimley Health NHS Foundation Trust
Norfolk and Suffolk NHS Foundation Trust
South Staffordshire and Shropshire Healthcare NHS Foundation Trust
Bedfordshire CCG
General Medical Council
North & East London CSU
South Tees Hospitals NHS Foundation Trust
Belfast Health and Social Care Trust
George Eliot Hospital NHS Trust
North Bristol NHS Trust
South Tyneside CCG
Birmingham Children’s Hospital NHS Foundation Trust
Gloucestershire CCG
North East Hampshire and Farnham CCG
South Warwickshire NHS Foundation Trust
BMI Fawkham Manor Hospital
Great Ormond Street Hospital for Chidren NHS Foundation Trust
North Staffordshire CCG
South West London and St George’s Mental Health NHS Trust
BMI The London Independent Hospital
Hallmark Care Homes
North West London Collaboration of CCGs
Southern Derbyshire CCG
BMI The Meriden Hospital
Harrogate and District NHS Foundation Trust
North West London CSU
Southern Health and Social Care Trust
BMI The Park Hospital
Harrow Council
Northampton General Hospital NHS Trust
Southwark CCG
BMI The Princess Margaret Hospital
HCA International
Northern Devon Healthcare NHS Trust
Southwark Council
BMI Woodlands Hospital
Health Education England
Northern Health and Social Care Trust
Spire Liverpool Hospital
Bolton NHS Foundation Trust
Health Education West Midlands
Northumberland, Tyne and Wear NHS Foundation Trust
St George’s Healthcare NHS Trust
Bradford District Care Trust
Heart of England NHS Foundation Trust
Nuffield Health Brentwood Hospital
St Peter & St James Hospice & Continuing Care Centre
Buckinghamshire Healthcare NHS Trust
Hertfordshire Partnership University NHS Foundation Trust
Nuffield Health Cambridge Hospital
St Raphael’s Hospice
Bupa Cromwell Hospital
Hinchingbrooke Health Care NHS Trust
Nuffield Health Guildford Hospital
Staffordshire and Stoke on Trent Partnership NHS Trust
Burton Hospitals NHS Foundation Trust
Homerton University Hospital NHS Foundation Trust
Nuffield Health North Staffordshire Hospital
Stoke-on-Trent CCG
Camden and Islington NHS Foundation Trust
HSC Safety Forum
Nuffield Health Oxford, The Manor Hospital
Suffolk Community Healthcare
Cardiff and Vale University Health Board
Hull CCG
Nuffield Health Woking Hospital
Surrey and Borders Partnership NHS Foundation Trust
Caritas Health Partnership
Hull Royal Infirmary Hospital
Oaklands Hospital
Tameside Hospital NHS Foundation Trust
Central Manchester University Hospitals NHS Foundation Trust
Hywel Dda Local Health Board
Oaks Hospital
Telford & Wrekin CCG
Central Southern CSU
Imperial College Healthcare NHS Trust
Oxford University Hospitals NHS Trust
The Christie Clinic
Chelsea and Westminster Hospital NHS Foundation Trust
Ipswich and East Suffolk CCG and West Suffolk CCG
Parkside Hospital
The Clatterbridge Cancer Centre NHS Foundation Trust
Chesterfield Royal Hospital NHS Foundation Trust
Isle of Wight NHS Trust
Peterborough and Stamford Hospitals NHS Foundation Trust
The College of Emergency Medicine
City Hospitals Sunderland NHS Foundation Trust
Kent Community Health NHS Trust
Poole Hospital NHS Foundation Trust
The Ipswich Hospital NHS Trust
Clifton Park Hospital
King Edward VII’s Hospital
Portsmouth Hospitals NHS Trust
The Jones Family Practice
Cobalt Hospital
King’s College Hospital NHS Foundation Trust
Prospect Park Hospital
The Lister Hospital
Colchester Hospital University NHS Foundation Trust
Kingston CCG
Queen’s Hospital
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Countess of Chester Hospital NHS Foundation Trust
Kingston Hospital NHS Foundation Trust
Ramsay Health Care
The Princess Alexandra Hospital NHS Trust
Coventry and Warwickshire Partnership NHS Trust
Lambeth CCG
Rivers Hospital
The Princess Grace Hospital
Crwys Pharmacy
Lincolnshire West CCG
Robert Jones and Agnes Hunt Orthopaedic Hospital
Cygnet Health Care
Liverpool Heart & Chest NHS Foundation Trust
Rotherham Doncaster and South Humber NHS Foundation Trust
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Dartford and Gravesham NHS Trust
Liverpool Women’s NHS Foundation Trust
Royal Centre for Defence Medicine
The Royal Free London NHS Foundation Trust
Derbyshire Community Health Services NHS Trust
London Bridge Hospital
Royal Cornwall Hospitals NHS Trust
United Lincolnshire Hospitals NHS Trust
Doncaster and Bassetlaw Hospitals NHS Foundation Trust
London South Bank University
Royal Surrey County Hospital NHS Foundation Trust
University College London Hospitals NHS Foundation Trust
Doncaster Royal Infirmary
Maidstone and Tunbridge Wells NHS Trust
Rushcliffe CCG
University Hospital of North Staffordshire NHS Trust
Duchy Hospital
Medway CCG
Sheffield Hallam University
University Hospital Southampton NHS Foundation Trust
Dudley and Walsall Mental Health Partnership NHS Trust
Mid Cheshire Hospitals NHS Foundation Trust
Sheffield Health and Social Care NHS Foundation Trust
University Hospitals of Leicester NHS Trust
Dudley Metropolitan Borough Council
Mid Essex Hospital Services NHS Trust
Sheffield Teaching Hospitals NHS Foundation Trust
University of Hertfordshire
Medical Directors can upgrade their pass for free by calling in.
Patient Safety Federation Annual Conference We are delighted to be hosting the Patient Safety Federation Annual Conference alongside the first day of Patient First, and welcoming delegates from Berkshire, Buckinghamshire, Oxfordshire, Hampshire and the Isle of Wight and Wiltshire. The conference programme will deliver and showcase work undertaken by frontline staff, including practical training around: •
‘How to run a QI project’
•
‘Safe medicines Pathway Website’
•
‘SKINtelligence’
•
Case study-led presentation theatres including Improving Antimicrobial Prescribing for Pharmacists and Global Comparators (Sepsis).
Open Culture Wall Whether whistleblowing, blowing your own trumpet or just blowing off… Patient First wants to hear from you! The Patient First ‘Open Culture Wall’ is an opportunity to share your thoughts. You can share triumphs and trials that you have perhaps experienced with patient care in your organisation, and hopefully learn from others’ experiences too! Our 4m wall and limitless supply of post-it notes will allow you to contribute (anonymously) to the discussion on patient safety and have a voice amongst our 2,500 delegates.
• Do you have ideas where your organisation could make positive change to improve patient safety? • What frustrates you or limits your ability to carry out your job safely? • If you could change one small thing to improve care, what would it be? We would love to hear any of your thoughts on improving care and preventing harm so we can share best practice with the rest of the patient safety community. Your comments can be posted anonymously – we plan to distribute them post-show so everyone can benefit from the shared-wisdom.
Take part – ‘Open Culture Wall’ will be located on the back wall of the Presentation Theatre, next to stand D20 and D19
E-Rostering made easy Right people, right place, right time
“Since using Realtime Rostering we’ve all known who is responsible for each area and activity without the flurry of panic and uncertainty when a shift or ward is covered” Dr. Richard Ellis, neurology registrar, The Walton Centre NHS Foundation Trust
Award winning workforce management tool providing you with: • Accurate and up-to-date information • Reduction of compliance breaches • Improved quality patient care • Increased cost efficiencies of key staff groups
The Keynote Address will be delivered by Prof Charles Vincent Location: Gallery Suites Who Should Attend: Healthcare professionals from Berkshire, Buckinghamshire, Oxfordshire, Hampshire and the Isle of Wight and Wiltshire. Time: 16:30 26th November
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We’re here today doing live demos! Visit us at stand E70. Live talk 11.50am-12.20pm in PF Theatre 2
www.skillsforhealth.org.uk Better skills | Better jobs | Better health
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CONFERENCE Programme
----10.30----
Theatre 3
9:00 - 9:45 Keynote Address Dr Mike Durkin, NHS England Director of Patient Safety
-----10.00----
Networking break
Networking break
Networking break
10.35 - 11.10
Sepsis Six lessons Dr Ron Daniels
----09.00-----
Theatre 1
----11.00----
Professor of Psychology, Department of Experimental Psychology University of Oxford and Emeritus Professor Clinical Safety Research, Imperial College London
11.00 - 11.30 Networking break ----11.30----
----12.00----
----12.30----
Cross-boundary care in end-of-life situations Professor Keri Thomas
Using policy enforcement to improve patient safety - lessons from Leeds George Anderson Senior Category Manager Leeds
National Clinical Lead, GSF Centre for End of Life Care and Professor, End of Life Care, University of Birmingham
12.15 - 12.45
Awaiting Session Title 12.50 - 13.30
London’s deteriorating patient initiative - a collaborative approach to cardiac arrest Dr Charlotte Hopkins
----14.00----
11.10 - 11.35 Networking break 11.35 - 12.05
Lead, NHS Improving Quality
----13.30----
Associate Director – Medicines Advice, National Institute for Health and Care Excellence
11.30 - 12.10
Phil Duncan Patient Safety Collaborative Delivery
----13.00----
Medicines optimisation - the new approach Johanna Hulme
-----10.00-----
Networking break
Networking break
10.05 - 10.40 -----10.30-----
Analysing and learning from patient safety incidents Carl Macrae
10.10 - 10.55
Consultant Physician in Sexual Health and HIV Medicine, Whipps Cross University Hospital and Improvement Advisor on the Deteriorating Patient Project, UCL Partners
13.30 - 14.15
Teaching Hospitals NHS Trust Azadar Shah Managing Director
10.30 - 11.05
Executive Director, the Global Sepsis Alliance, Chief Executive, The UK Sepsis Trust and Consultant in Critical Care and Anaesthesia, Heart of England NHS Foundation Trust
11.05-11.35 Networking break
Lead Clinician in Clinical Risk, Royal Brompton & Harefield NHS Foundation Trust
Associate Director of Education, Torbay Hospital Horizon Centre, South Devon Healthcare NHS Foundation Trust
Senior Lecturer, Faculty of Medicine, Department of Surgery & Cancer, Imperial College London -----11.30-----
12.55 - 13.40
The value of support services in improving quality John Myatt
12.20 - 13.10
Data measurement – using data effectively and to drive engagement Dr Gavin Lavery
-----12.00-----
14.20 - 15.10
Closing the gap between excess mortality and avoidable deaths Dr Helen Hogan Clinical Lecturer, Department of Health Services and Policy, London School of Hygiene & Tropical Medicine
Preventing harm and improving care in ambulance services Paul Gowens, Head of Clinical Governance, Scottish Ambulance Service
15.15 - 15.45 14.50 - 15.30
Hospital inspection regime Professor Sir Mike Richards Chief Inspector of Hospitals, Care Quality Commission
Antibiotic resistance and the development of new therapeutics Dr Matthew Dryden
15.30 - 15.55 ----16.00----
13.10 - 14.10
------13.30-----
Innovation in care models for frail older patients Dr Daniel Lasserson
----16.30----
Senior Clinical Researcher, Nuffield Department of Primary Care Health Sciences, University of Oxford and Senior Trust General Practitioner, Department of Geratology, Oxford University Hospitals NHS Trust
14.10 - 14.50
How clinical leaders can support quality and safety Dr Kevin Stewart
Lunch
-----14.00------
14.55 - 15.25
Lunch
13.15 - 13.55 Commissioning for safety
-----14.30------
11.35 - 12.15
Safe Medication Practice Dr David Cousins
•
Senior Head for Safe Medication Practice and Medical Devices, NHS England
•
The importance of social media in improving patient care - Risk and Reputation Management Freedom to speak up? How to ensure your staff speak up when it matters Public Concern at Work Is it all about pressure? Reducing friction as part of your pressure ulcer strategy - Parafricta Peer to Peer learning from 9 teams from the Patient Safety & Care Awards community
Consultant Nephrologist and Director of Quality Improvement, Royal Berkshire NHS Foundation Trust and Project Lead, Learning To Make a Difference programme, Royal College of Physicians
Accelerating clinical audits and embedding a learning culture Dr Tricia Woodhead
14.55 - 15.40
Afternoon break
15.40 - 16.10
Encouraging patient involvement in driving patient safety – a case study Judith Hunter
Consultant Radiologist, Weston Area Health NHS Trust and Medical Director, Safety South West Collaborative
The Technology Hub
13.10 - 13.45
Identifying adverse events - GOSH’s family reporting system Dr Dal Hothi Consultant Nephrologist, PSO and Quality lead for Medicine Division, and QI Faculty at GOSH
The future of instrument management and the impact on patient safety Dr Kevin Massoudi, Managing Director for Healthcare Technologies, Synergy Health
Awaiting session information
15.55 - 16.30
14.25 - 15.00 14.40 - 15.10
Human factors learning – an outside perspective Trevor Dale Chief Executive, Atrainability
15.10 - 15.40
Patient Reporting and Action for a Safe Environment: patient feedback on the safety of care Professor Rebecca Lawton Professor in Health Psychology, University of Bradford
15.00 - 15.40
Afternoon break
Afternoon break
15.40 - 16.10
Improving prescribing for older people
Let’s end going home alone Karl Demian Deputy Director Strategy & Impact, Royal Voluntary Service
15.40 - 16.10 Kandarp Thakkar Deputy Chief Pharmacist Principal Pharmacist, Clinical Services, Non-Medical Prescribing Lead, Royal National Orthopaedic Hospital NHS Trust Consultant in Elderly Medicine and Chair of the Improving Prescribing for the Elderly Project, Imperial College Healthcare NHS Trust
16.15 - 16.40 Sign up to Safety campaign - Suzette Woodward, Campaign Director Sign up to Safey and Director of Safety, Learning and People, NHS Litigation Authority
The Technology Hub will host case study sessions of technology success stories, surrounded by supplier organisations whose products can help drive improvement in your organisation. The Hub will also provide examples of how NHS England’s Safer Hospitals, Safer Wards Technology Fund and Nursing Technology Fund are supporting investment.
Session highlights include: • • •
Dr Edward Dickinson
Head of Nursing and Patient Safety, City Hospitals Sunderland NHS Foundation Trust -----16.00------
Corporation and Dorthe Cruger, Executive Medical Director, Sygehus Lillebaelt Hospital, Denmark
•
14.25 - 14.55
How to drive quality improvement and patient safety projects on the frontline Dr Emma Vaux
-----15.00------
16:45 - 17:30 Lessons from Denmark - Beth Lilja, Head of the Danish Society for Patient Safety and of the Unit for Patient Safety, Capital Region Hospital
•
13.50 - 14.20
15.25 - 15.55
16.10 - 16.450
Session highlights include:
Lunch
14.00 - 14.55
Stop the pressure campaign – tackling pressure ulcers Ruth May
Afternoon break
Featuring Dr Jenny Dean, Medical Director Harris Healthcare, Dr John Parry, Medical Director TPP, Dr Gerry Morrow, Medical Director, Clarity Informatics, Rob Blay, Chief Executive, JAC Computer Services and chaired by Craig Oates, Director, Accenture
The Presentation Theatre gives the opportunity to share the learning from the prestigious Patient Safety & Care Awards 2014. Winning and shortlisted organisations as well as client case study sessions provide learning across the most critical areas for patient safety.
12.25 - 13.20
Chief Executive of Learning and Innovation, Jönköping County Council, Sweden
Clinical Director, Clinical Effectiveness and Evaluation Unit, Royal College of Physicians
15.45 - 16.10
Medical Director, MHRA in association with
12.30 - 13.30
13.30 - 14.15
Regional Chief Nurse, NHS England (Midlands & East), and Member of the Nursing & Care Quality Forum
Safe medicines and medical devices Dr Neil McGuire,
11.50 - 12.25
10.30 - 11.30
Accelerating uptake of technology for patient safety Panel Session in association with
12.15 - 13.10
Patients at the heart of healthcare systems Goran Henriks
-----15.30------
16.00 - 16.40
UK Chair, ALzheimer Cooperative Valuation in Europe (ALCOVE); Clinical Director, Dementia and Neurological Conditions, West Midlands Strategic Clinical Network and Senate, NHS England; Consultant in old age psychiatry, Coventry & Warwickshire Partnership NHS Trust
Lunch
Consultant in Microbiology and Communicable Disease at Hampshire Hospitals NHS Foundation Trust and member of Antibiotic Action
Afternoon break
11.00 - 11.45
Reducing inappropriate prescription of antipsychotics in dementia - the ALCOVE project Dr Karim Saad
-----12.30-----
----15.30----
Afternoon break
Project Manager, Future Models of Care Commission, Royal Pharmaceutical Society in association with
Networking break
John Rogers
------13.00-----
Director of the Environmental Health Unit, Centre for Biological Sciences, University of Southampton
Theatre 3
Chief Executive, Skills for Health
Lunch
14.15 - 14.45
Strategic Development Director Serco Health
Director, HSC Safety Forum, Northern Ireland Public Health Agency
Infection reduction - the case for copper Professor Bill Keevil
Medicines charter for patients Catherine Picton
10.45 - 11.25
How to make teams work to deliver safety improvement Dr Nick Sevdalis
11.30 - 12.30
----14.30----
----15.00----
-----11.00-----
12.10 - 12.50
Simulation and patient safety - looking at the bigger picture David Alderson
13.30 - 14.20
Lunch
Senior Research Fellow in Improvement Science, Centre for Patient Safety and Service Quality, Imperial College London
11.35 - 12.15
Reducing surgical site infection - an award winning approach Dr Libby Haxby,
Theatre 2
Responsibility and accountability for medical and clinical staff Jon Billings Director of Strategy Nursing and Midwifery Council and Niall Dickson Chief Executive and Registrar General Medical Council’ session
10.15 - 11.00
Measurement and monitoring of safety Professor Charles Vincent
Presentation Theatre
Thursday 27th November
Theatre 2
Theatre 1
SHOW FEATURES
See online for the latest version
Wednesday 26th November ----09.00----
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•
Successful e-prescribing: a case study – JAC Detect patient deterioration faster with new wireless technology - Sensium Healthcare Hand hygiene monitoring and improvement system – Veraz 21st century medicine: utilising smartphone apps to enhance patient safety and communication - St George’s Hospital Medical School
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I80
EXhibitORS
VANGUARD MOBILE OPERATING THEATRE
THROUGH TO ACUTE & GENERAL MEDICINE
THROUGH TO ACUTE & GENERAL MEDICINE
F66 F65 HISL
E75
C70
C71
ROYAL SURFACIDE VOLUNTARY SERVICE
E70
SKILLS FOR HEALTH
C67
C65
INTELLICENTRICS HOTBOARD BY
WARD HENDRY
D66
st e t a l t s Reque n from floorpla bsite our we
PF THEATRE 1
PDC HEALTHCARE
JAC
F63 F60 HORIZON TECH UK STRATEGIC PARTNERS
F50
E50
SYNERGY HEALTH
E45
PARAFRICTA
D50
C54 C55 ANTIMICROBIAL AVANTEC COPPER
C53
CATERING
SERCO
C47
C57
WEIGHTMANS ULYSSES
E40
C40
ALPHASONICS
SPONSORED BY
E35 B.BRAUN
F30
E30
THROUGH TO ACUTE & GENERAL MEDICINE
NHS IQ
MHRA
E25
CERATECH
CATERING
D30
NHS ENGLAND PATIENT SAFETY DOMAIN
C35
CALEA UK
PRESENTATION THEATRE
D16
WILLACH MEDIWELL
D19
D15
HD MEDI PATIENTRACK
F09
F10
E09
E10
SENSIUM HEALTHCARE
BIODOSE
C-LA
PENTLAND MEDICAL
F08
F07
E07
E06
F06
F05
LAERDAL
FOCUS ROYAL ACTIVE PHARMACEUTICAL SOCIETY
E05
ABLOY
D07
D10
SANONDAF UK
SBRI HEALTHCARE D08
HELD
D05
SBIOMED
ENTRANCE
C20
CAREFUSION
C15 DATIX
C07
TURUN UK
PHARMACY MEDICAL
C05
F66
Horizon Strategic Partners
F60
Hotboard by Ward-Hendry
C65
Howorth Air Technology
C25
HSC Safety Forum
C30
HSJ & Nursing Times
B65
Intellicentrics UK
C67
B44
JAC
D64
Laerdal Medical Ltd
F05
B60
Masimo
C50
Mediwell Systems Ltd
D16
MHRA
E30
Microtest
B45
NHS England Patient Safety Domain
D30
NHS Improving Quality
F30
Opus Pharmacy Services
B21
Parafricta
D61
Patientrack
D15
PDC Healthcare
D66
B23
Pentland Medical
E10
Pharmacy Medical
C18
B22
ALL IN ONE MEDICAL
PF THEATRE 2
Public Concern at Work
B09
RRM AND KLOOD
Redwing Hospital Performance
B20
B21
Risk and Reputation Management and Klood
B22
Royal Voluntary Service
C71
Sanondaf UK
D10
B09
SBRI Healthcare
D07
Scrubs UK
B23
B08
Sensium Healthcare
F09
Serco
E45
B06
Skills For Health
E70
PSF / NQI-CAN
Surfacide
C70
Synergy Health
E50
TAG Medical
B42
OPUS PHARMACY SERVICES
C04
HELD
C03
CENTRAL MEDICAL SUPPLIES
REDWING
CSM
HELD
B15 E-HEALTHINNOVATIONS
C02
C01
HELD HELD HELD
E35
Health Information Systems (UK) Ltd
B65
B20
C10
B.Braun Medical Ltd
D19
PUBLIC CONCERN AT WORK
C18
C54
HD Medi Ltd
B10 D20
Avantec
B15
VIKTA
E20
C53
e-healthinnovations
SCRUBS UK
C23
Atrainability
C15
VERAZ
HOWORTH
B60
Datix
DBG
HSC SAFETY FORUM
ARX
B08
MICROTEST
C30
C55
Central Medical Supplies Ltd
B42
C25
Antimicrobial Copper
C20
B45
SEATING
E40
CareFusion UK
ARX
LEADERSHIP LOUNGE
Alphasonics (UCS) Ltd
C23
Gain valua ble industry insight fro m our 65+ Exhibitors
MASIMO
ATRAINABILITY
B44
Calea UK
HSJ & NURSING TIMES
C50
All in One Medical
F10
D65
D61
E25
E09
WHO ARE YOU LTD
D64
Keyboard Specialists Ltd with Accumed
C-LA Limited
THE APP GARDEN
TECHNOLOGY HUB
E05
Biodose
D60
E60
Abloy UK
B05
UK SEPSIS TRUST
PF THEATRE 3
techUK
F63
The App Garden
D60
The UK Sepsis Trust
B05
Turun UK
C07
Ulysses
C57
Vanguard Healthcare Solutions
I80
Veraz
C35
Vikta
B10
Weightmans LLP
C47
Who Are You Ltd
D65
Willach Pharmacy Solutions
D20
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www.patientfirstuk.com
Patient Safety Collaboratives cont.
Patient First Conference App
Encouragingly Mr Hunt also told the launch that dialogue with finance directors is imperative to underpin the message that patient safety is needed at all times and not just when the public purse can afford it. He said would “Slay [the] myth with NHS finance directors that safety is something you do only when you have enough money”.
The Surrey-based mobile app solution company, The App Garden, is the proud developers of the Patient First 2014 event app.
Mr Hunt told another meeting last month: “More resources should be invested in improving patient care rather than wasted on picking up the pieces when things go wrong.” The business case for safety has often been a challenge. While there’s acknowledgement that safe care is efficient care, the financial business case often comes in the form of avoided cost, such as reduced length of stay or lower readmission rates. As well as significant funding of £60m for each collaborative over five years, the Department of Health has also encouraged other investment. In technology, the Nursing Technology Fund and the Integrated Digital Care Fund have provided welcome support for the NHS to boost investment in technology that can support improved processes, smoother information flow and freed clinical staff time. A frustration, however, for the NHS and industry, is the lengthy delays in the second phase of the Nursing Technology Fund: £30m of investment in the 2013/14 financial year should have been followed up with another £70m of funding in the current financial year. Instead, just £35m of capital funding was announced earlier this month – and spread out over the next two years. But with the launch of the collaboratives, the future is bright. With a need for everyone working in the NHS to
“More resources should be invested in improving patient care rather than wasted on picking up the pieces when things go wrong.”
The App Garden will also be marking the event by launching their exciting new suite of mobile apps designed to assist patients on their road to recovery: PatientRecovery –The mHealth App Series. These series of apps are being developed for both patients and clinicians, to encourage communication and collaboration between the patient and the clinician. Located on stand D60, The App Garden will be showcasing the first app in the series, the EatDiary app. This is being developed in collaboration with Cotswold House, Oxford NHS Trust, to help suffers of eating disorders manage their recovery. In addition, The App Garden’s MD, Bulent Osman will be delivering a presentation on Thursday 26th 11.20-11.50am at the Technology Hub discussing the different ways in which apps can reduce the cost of healthcare whilst improving patient safety.
believe patient safety is their business, supporting the right leadership behaviour and organisational culture and delivering locally driven action and learning with peers locally and nationally to promote, recognise and share best practice, the collaboratives are the vehicle that will shape the progress of patient safety over the next five years. As Suzette Woodward told the collaboratives launch: “We now have an unprecedented and amazing opportunity to do something about patient safety”. Patient First is delighted to be playing its part in the opportunity, supporting clinicians and managers from across healthcare in identifying and sharing best practice, improving
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Jeremy Hunt Secretary of State for Health, speaking at Best Practice 2014
understanding of the goods and services that can underpin improvement and providing an inclusive environment to maintain the focus on reducing harm and improving care.
by Alexis Nolan Event Director, Patient First
The App Garden has also developed the Patient First 2014 event app, enhancing the experience for attendees throughout the event. The app can be downloaded to any apple or android device, enabling attendees to view the full programme and favourite sessions to compile their own event agendas. Profile information on all speakers, sponsors and exhibitors can be easily accessed and attendees can provide feedback on attended sessions. Navigating around the Excel Centre can be quite a challenge, so users can use the integrated floor plan to get around. Also integrated is a local guide for users to find restaurants and other amenities in the local area. The app also allows attendees to keep up to date with the latest announcements, news and happenings during the event by checking the Patient First social media pages and receiving push notifications.
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Putting the patient first; adopting a flexible approach to healthcare delivery
SUPPORTING OLDER PEOPLE THROUGH SERVICES SUCH AS HOME FROM HOSPITAL
Improving patient experience is paramount if the NHS wish to preserve high standards of care within an ever changing healthcare landscape. Increasing demand is forcing NHS Trusts and Clinical Commissioning Groups to re-evaluate current service delivery and adopt a more flexible approach. The document will consider why change is needed in the NHS, what success might look like, and how the NHS might achieve these ambitions. The strategy will include a range of care models that could deliver transformation, identifying the actions required at the local and national level to support delivery.
to coping with capacity issues, The Shrewsbury and Telford Hospital NHS Trust engaged with Vanguard Healthcare in order to tackle their growing waiting lists.
Patient care is at the heart of improved service delivery and the driving force in hospital renovation and service re-design. NHS hospitals across the country are striving to overcome the challenge of sustaining quality service provision whilst managing increasing patient demand. In a year that has seen the 18 week RTT waiting lists top 3 million, the major national NHS bodies highlighted the urgent requirement for new care models as part of The NHS Five Year Forward View. In order to meet the needs of an ageing population, a flexible approach to healthcare delivery must be adopted.
Vanguard Healthcare installed a mobile operating theatre and 8 bed ward at the Princess Royal Hospital, to support the trust in treating patients requiring upper limb orthopaedics or dental surgery procedures. Run by the NHS, the temporary mobile units have currently helped the Trust treat an additional 400+ patients.
Whilst operating theatres are running at full capacity, mobile healthcare facilities have become a proven way to seamlessly ensure patients have unbroken access to services in locations under increasing pressure. Vanguard Healthcare help support NHS Trusts across the country with an innovative approach to delivering healthcare solutions. Registered with the Care Quality Commission (CQC), Vanguards fleet of 37 mobile operating theatres enable NHS clinicians to carry on providing services during periods of increased clinical activity on NHS sites. Managed and run by the Trust using hospital surgeons and anaesthetists, the units emulate that of a permanent facility maintaining high standards of patient care.
Case Study As NHS Trusts across the country adopt a more flexible approach
Since the units have been in place the feedback has been wholly positive, with the team leader for anaesthetics highlighting flexible infrastructure of this kind as ‘the future of hospitals’, and a preferred option to ‘building big, expensive theatres’.
Patient First Vanguard Healthcare, is delighted to be working in partnership with Patient First this year where they will be showcasing one of their mobile operating theatre units. The team will be offering guided tours of the facility welcoming professionals from across the healthcare sector.
Royal Voluntary Service is one of the largest volunteer organisations in the country. Our volunteers offer practical support and share time to help older people get the best from life. We want to help create a society where everyone feels valued and involved whatever their age – a place where older people can enjoy the life they want and deserve so they can stay active, independent and continue to contribute to society. Mary Smallbone, Marketing and Operations Director of Vanguard Healthcare, said: “We’re delighted to be working alongside the team at Patient First and showcasing one of our mobile operating theatres at their first annual event. It’s a fantastic opportunity for us and we very much look forward to meeting with our peers to discuss the latest hot topics in healthcare and the service we are providing throughout the UK and Europe.
Going home after a spell in hospital can be worrying… Our volunteers support older people after a stay in hospital, making sure their house is safe and warm, helping with meals, transport to follow up GP appointments and providing a friendly face that they can always call on to raise their spirits. It’s simple, inexpensive and it works.
Our experience across the past decade has provided us with a full appreciation of the challenges that clinical teams face on a daily basis, which is why we work so closely with each hospital to dovetail our service delivery into existing healthcare providers’ situations ensuring the best outcomes for the local patients.”
To find out more about Royal Voluntary Service visit our plenary session in the Integration and Elderly Care theatre and see us at exhibition stand C71.
With more than 12 years experience, Vanguard has a proven track record in the design and operation of the world’s largest fleet of mobile healthcare units. From site inspection to clinical integration, Vanguard guides the hospital’s management and clinical teams through the entire planning and deployment process, specifically designed to ensure the patient receives the best possible experience.
Vanguards mobile operating theatre will be situated at stand I80. For more information, please visit www. vanguardhealthcare.co.uk
FRIENDLY HELP, FREELY GIVEN
Visit royalvoluntaryservice.org.uk/helpthemhome
Royal Voluntary Service is a company limited by guarantee registered in England and Wales with company number 2520413. Registered office Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP. Registered charity 1015988 (England and Wales) & SCO38924 (Scotland) RVS_HOSPITAL_ADVERT__260X180_1114.indd 1
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Abloy UK
www.patientfirstuk.com
CareFusion UK Abloy UK provide cost effective locking solutions to the health industry.
Our range includes the revolutionary CLIQ system and keyless RFID locks. Our solutions have been proven to save time and money, 40 Minutes per nurse per shift. Giving more time for nurses to spend with patients.
At CareFusion, we are united in our vision to improve the safety and lower the cost of healthcare for generations to come. Our employees are passionate about healthcare and helping those that deliver it - from the hospital pharmacy to the hospital ward, the operating theatre to the patient bedside.
VISIT US AT STAND C20
MHRA The MHRA is responsible for regulating all medicines and medical devices in the UK by ensuring they work and are acceptably safe. The MHRA is a centre of the Medicines and Healthcare Products Regulatory Agency which also includes the NIBSC and the CPRD.
VISIT US AT STAND E30
VISIT US AT STAND E05
ARX Central to ARX’s success both in the UK & across Europe, are the values of quality advanced technologies and customer centric support it shares with its supplier, Carefusion. ARX has now become one of the most trusted automation providers in the UK and across Europe.
e-Health Innovations
NHS England
E-Health Innovations supports healthcare efficiency challenges, cost effectively, with a focus on patient safety. Part of the Wellbeing Software Group, the company has access to skills, experience and a track record developed over 30 years. A core solution is the automated NHS Safety Thermometer - simple data collection and analysis.
NHS England aims to improve the health outcomes for people in England by putting patients at heart of the NHS whilst getting best value for the taxpayer. Clinically-led and driven by the needs of patients, the organisation is committed to high quality care for all, now and for future generations.
VISIT US AT STAND B15
VISIT US AT STAND B60
Atrainability Atrainability has unparalleled experience in training and coaching high reliability teams and individuals. Atrainability have extensive experience over 12 years internationally across the spectrum in health and social care, from acute to mental health and community care, founded in aviation, elite sports, military, emergency services, and nuclear power generation.
VISIT US AT STAND C53
Horizon Strategic Partners Horizon Strategic Partners work with our clients in healthcare to design, implement and manage mobile technologies that increase productivity, reduce costs and improve outcomes. Horizon’s mobile health application, MicroGuide, is used in 43 UK Hospital Trusts and over 35,000 clinicians use the service on a daily basis. MicroGuide enables Trusts to edit and publish their antimicrobial guides on line and send them to users on their mobile devices. When local drug protocols are updated new data is made instantly available so clinicians always have the latest version of their local antimicrobial protocol at the point of care.
Avantec
VISIT US AT STAND F60
Avantec Healthcare is the UK partner of Omnicell Systems, installing automated stock control systems for medicines and supplies. Having supplied 750+ Omnicell systems into over 60 major NHS Hospitals. Omnicell’s dispensing cabinets reduce medicine spend, enhance efficiency with automated re-ordering, electronic CD registers, links to EP data, and bring powerful reporting.
VISIT US AT STAND C54
B.Braun Medical Ltd B. Braun Medical Ltd is one of the world’s leading healthcare companies. Our commitment and promise in improving patrient safety through reducing risks such as medication errors, sharps injury, air embolism, drug incompatibility and contamination, ensures we remain a leading innovator in the provision of Safer Systems for Infusion Therapy. .
VISIT US AT STAND E35
Biodose The Biodose monitored dosage system helps manage medicines non-adherence for 40,000 UK patients and care home residents. At this year’s Patient First, Biodose will present findings of new research into the potential for Biodose to help alleviate the incidence of stroke by supporting adherence in anti-coagulated patients.
VISIT US AT STAND F10
IntelliCentrics • • • •
IntelliCentrics provides Reptrax - the world’s leading policy compliance and enforcement service - helping hospitals: Improve staff, patient and visitor safety Ensure all commercial visitors comply with Trust policies on safety, duty of care and clinical governance Prevent reps from side-stepping procurement Reptrax is delivered at NO charge to hospitals
VISIT US AT STAND C67
JAC JAC supplies medicines management solutions to the NHS and to key sites in the Republic of Ireland and South Africa. With over 20 years experience JAC’s userbase now accounts for around half of all NHS trusts in England, as well as sites in Scotland, Wales and Northern Ireland.
VISIT US AT STAND D64
Masimo Masimo is a global medical technology company responsible for the invention of award-winning noninvasive technologies, medical devices, and sensors that are revolutionizing patient monitoring, including Masimo SET®, Masimo rainbow® Pulse CO-Oximetry™, noninvasive and continuous hemoglobin (SpHb®), acoustic respiration rate (RRa™), Masimo Patient SafetyNet™, SedLine® (EEG-based) Brain Function Monitors, and Phasein™ respiratory monitors.
VISIT US AT STAND C50
VISIT US AT STAND D30
NHS Improving Quality NHS Improving Quality works to improve health outcomes across England by providing improvement and change expertise to help the acceleration of learning to enable whole system change across England. It brings together knowledge, expertise and experience from across the NHS, establishing a new vision and re-shaping the healthcare improvement landscape.
VISIT US AT STAND F65
Patientrack Patientrack - Supporting Safer Care. World-leading, awardwinning, welcomed by clinicians. An always-on active safety and communication system. Vital Signs Capture, Early Warning Scores, Assessments & Screening, Automated Alerting & Escalation, Intelligent Views. Available “anywhere anytime” on tablets, smartphones, destktops. Reap the clinical and financial rewards of safer care.
VISIT US AT STAND D19
PDC Healthcare PDC Healthcare has been a trusted partner to healthcare organizations for over 55 years, providing superior identification solutions for the safe and efficient management of patients. Our solutions also help organizations to improve operational efficiencies and financial performance, while maintaining compliance with important patient safety regulations.
VISIT US AT STAND D66
Pentland Medical Pentland Medical Ltd. is a UK-based medical supplies company, offering 30 years of experience in the medical industry. We supply a range of products that can genuinely claim to provide enhanced healthcare benefits and continually strive to improve healthcare and laboratory practices.
VISIT US AT STAND E10
See full exhibitor list on page 7
Pressure Care Management Vikta products by Pressure Care Management for pressure sore prevention and healing. The new Vikta Heel Boot totally offloads the heel, is suitable for multi-patient use, easy button fastening and infection control compliant. The Vikta AirTilt Mattress has a gentle tilt function to relieve interface pressure and redistribute weight.
VISIT US AT STAND B10
Surfacide Surfacide© Helios™ – The only patented, automated triple-emitter UV-C nontouch disinfection system. Surfacide significantly controls bacteria, spore and virus including Ebola, C.diff, Acinetobacter, CRE and MRSA that colonize hard surfaces in patient environments. Our triple emitter approach: fewer shadows, less time, less cost, instant validation, more power, closer distance.
VISIT US AT STAND C70
Synergy Health Royal Voluntary Service Royal Voluntary Service is charity that enriches the lives of over 100,000 older people across Britain by providing vital support in the home, in hospital and in the community. With more than 35,000 volunteers we support older people so that they can stay happy, healthy and independent.
VISIT US AT STAND C71
Sanondaf Sanondaf provides a touch-less disinfection and decontamination service, that eradicates 99.99% or higher, of harmful bacteria & viruses. The Sanondaf system delivers a Hydrogen Peroxide proven and tested chemical, applied using our portable HPV Fogging machine, and our unique, leading edge Electrostatic spraying system for total coverage offering superior levels of accessibility and flexibility when dealing with the multitude of disinfection and decontamination settings . Firmly embedded as part of the standard protocols at one of Europe’s largest hospitals, the Sanondaf system is environmentally friendly, non-corrosive and is safe for use in all settings, including electronic devices and medical equipment with room turnaround times as little as 3o minutes.
Synergy Health is largest commercial provider of outsourced decontamination services in the UK, processing more than 100 million surgical instruments per year. We have built a lasting reputation as the trusted experts in global health-related markets by differentiating our services and products through the way we work
VISIT US AT STAND E50
TAG Medical Leading independent medical equipment tester and calibrator, TAG Medical, works with over 10,000 practices nationwide. An ISO9001 certified company for the testing and calibration of medical equipment, TAG Medical delivers quality assured service in a highly demanding environment.
VISIT US AT STAND B42
Ulysses Ulysses is a software & servicebased company providing a portfolio of modules for risk & integrated governance. Our Safeguard System is used extensively within health covering all areas of patient safety, safeguarding of vulnerable people & complaints. The system includes Investigative tools (RCA), automatic triggers / reminders & report generation
VISIT US AT STAND C57
Veraz
The VeraMedico System improves hand hygiene compliance. It detects breaches and instantly informs people when they breach but requires no changes to normal practices. Patients are empowered because the hygiene status is displayed on the carer’s badge. In a peer reviewed clinical trial, compliance rates rose by 300%. The VeraMedico system is unique.
VISIT US AT STAND C35
Weightmans LLP As an established provider of legal services to NHS Foundation Trusts we deliver expert legal advice. Our specialist, down to earth approach enables us to create practical solutions to address your needs. We help our clients succeed by working closely with opinion-formers and key players to shape ideas.
VISIT US AT STAND C47
IDENTIFY, PRIORITISE, PROTECT
VISIT US AT STAND D10
Sensium Healthcare The Sensium Healthcare ‘early warning’ system uses wireless innovation proven performance and reliability, to deliver clinical support, patient comfort, confidence and mobility. SensiumVitals is a discreet, wearable, wireless system which continuously monitors heart rate, respiration rate and temperature, notifying clinicians of patient deterioration allowing intervention before the patient’s condition worsen
VISIT US AT STAND F09
Serco From Patient Contact Centres to Facilities Management at Serco, we specialise in the delivery of better patient experience for less. Our people’s passion for listening, fresh thinking and partnership enables us to support hospitals across the globe, ranging from Forth Valley in Scotland to Fiona Stanley in Australia, to deliver the quality care their patients need and face the future with confidence.
VISIT US AT STAND E45
Skills For Health We work closely with employers across the UK helping to plan and develop a skilled, flexible and productive workforce, improving efficiency and quality of healthcare services. We offer a range of solutions with tangible benefits including operational efficiency, improved productivity, higher quality of patient care and greater return on investment
VISIT US AT STAND E70
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The internet has provided the public with an opportunity to share instant feedback of their healthcare experience We have developed a technology which assists NHS Trusts to identify, prioritise and manage this conversation. It can protect reputation and improve patient safety Come and see us on stand B22 for a live demonstration
e’ ts bl an ila Gr ava ion er at b uc um Ed d n ite m ‘Li
Patient safety solutions. Patient safety action. Patient safety first. “Patient First is an exciting opportunity to bring together board members, doctors, nurses, managers, pharmacists and all those who are seeking to deliver improved safety outcomes for their patients.” Dr Mike Durkin, NHS England
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Access 32 hours of compelling patient safety content spread over six streams Listen to and learn from world class patient safety leaders as well as your peers, from award winning healthcare organisations, delivering a range of case-studies Liaise with and get practical advice from product and service providers Network with healthcare professionals from across the UK facing the same patient safety challenges
See you on November 26th and 27th! EvENt SUPPORtERS