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PROVIDING YOU WITH THE TOOLS YOU NEED IN PHARMACY. NOW. Something for everyone in pharmacy: • Update clinical knowledge with huge free to attend conference • Access invaluable business advice (finance / tax planning / marketing) • Hundreds of £££ worth of CPD education for you and your staff across six conference streams • Source and research products and industry services from over 350 UK and international suppliers of medicines, pharmacy products, technology and solutions at biggest UK exhibition • Network with colleagues, peers and friends… and have fun!

Media partners

Supported by

ALL THE TOOLS YOU NEED IN PHARMACY. NOW The Pharmacy Show is the UK’s largest CPD training, education and sourcing event for UK community and hospital pharmacy. It takes place on Sunday, September 30th - Monday, October 1st, 2012 in Hall 6, at the National Exhibition Centre (NEC), Birmingham (Postcode for Sat Nav B40 1NT). Whether you’re a pharmacist, a manager, technician or part of the pharmacy team, you need to be here. And whether you work for a multiple, a hospital or run your own community pharmacy The Pharmacy Show is YOUR event. It’s where you can access all the tools you need to develop and maintain a healthy pharmacy business, it’s where you will get your CPD dose with hundreds and hundreds of pounds worth of cutting-edge training to enhance your career, and where you can rub shoulders with all the movers and shakers in pharmacy – all in one place, and all for FREE

SIX FREE-TO-ATTEND CONFERENCE THEATRES: Keynote Conference: What lies ahead for community pharmacy? Learn all about it from key policy makers here! Skills & Development Forum: This series of seminars gives pharmacy owners, managers and other members of the team access to some of the best skills training available in the market. Pharmacy Business Accelerator: Seeking to improve business performance and increase profitability? You’ll find all the practical advice and tips for your business here! Clinical & Services Forum 1: Make the most of the opportunity the NMS provides – update your clinical skills in this two day programme. Clinical & Services Forum 2: Health Living Pharmacy, Anti-Coags, Cardiology, Diabetes, Adherence – all covered and more. The OTC Academy: Improve patient advice in key therapy areas with a special training from Reckitt Benckiser.

THE LARGEST-EVER TRADE EXHIBITION FOR PHARMACY: Access advice, and the best price deals from over 350 suppliers showcasing the very latest medicines, dispensary technology, hundreds of exciting OTC, with over 125 new exhibitors to 2012 (full list inside).

OPENING HOURS Sunday 30th Sept: 09.30 – 17.30 Monday 1st Oct: 09.30 – 17.00 For admissions policy, see back page.

Who should visit: • Pharmacy Contractors / Pharmacy Owners • Executive Teams including Finance, Operations and Marketing • Pharmacy Managers • Hospital Pharmacists • Pharmacy Retail Category Managers and Buyers • Practicing Pharmacists & Locums • Pharmacy Technicians • Counter Staff / Assistants • Pharmaceutical Advisors and Commissioning Teams • Wholesalers, Distributors and Buying Groups • Pre-reg Pharmacists

WIN A LUXURY WEEKEND AWAY IN PARIS All you have to do is collect a postcard on arrival, visit each of the named exhibitors during your time at the Pharmacy Show and find out how their products and services can help your pharmacy. Answer each exhibitor’s simple question correctly and ensure you get your card stamped before dropping it off near the exit as you leave the show to be in with a chance of winning this amazing weekend for two in Paris (terms and conditions apply).

Go to www.thepharmacyshow.co.uk for updated conference programmes and to register for The Pharmacy Show 2012. Alternatively call us on 0844 665 2042

A PACKED SHOW FLOOR... This year sees our biggest ever show floor packed with thousands of products, solutions, technology and services from more than 350 UK and international suppliers and over 125 new to 2012! 4little1 Baby nose-clear A & D Medical A.Vogel A1 Pharmaceuticals ABC Nutritionals About Eyes Activa Healthcare Acumag Advansys Technologies Allersafe Alliance Healthcare Amirose London Ltd Anar Naturals Ansons LLP Solicitors Aphelion Supplies Limited APTUK Army Medical Services TA ARX ASDA Asphalia Asteres Atlanticus Au'some UK Ltd Avicenna Babystart Ltd BAPTT Shopfitters Ltd BCM Specials Ltd BergaMet UK BetterYou Ltd Boots UK Bradford College Braemar Finance Breastlight Brentech Data Systems Ltd Brushbaby Buttercups Training C R M Trading C&P Medical Trading Caflon Ltd Calm Natural Ltd Cambrian Alliance CamRX CDL/Nexus Range CDN Joinery Charles Russell LLP Chiesi Christie + Co Church & Dwight City & Nationwide Locums Ltd City Sprint Healthcare Clement Clarke International Clinova CPPE Craig + Hayward CRE Ltd Cross Healthcare CSY Retail Systems Cyan Trading Danone UK Ltd Day Lewis Ddrops DE Group Debenhams Ottaway Solicitors Dee Set Logistics Ltd Dentanurse Uk Ltd Denward Dometic UK Ltd Doshi & Co

Dr Bee Ltd Dr Sch채r Institute Drive Medical DRX Systems Dudley Hunt Durbin PLC DX Eahucon East Midland Pharm Eaststone Specials Easy Shop Limited Easylight Ecig380 Electronic Cigarettes Ltd Enoch Evans LLP Erskine Dental Ethigen Farmaempleo Financial Visibility Limited Firstan Healthcare Flame Health Fleming Medical Flexyfoot Ltd Forest Laboratories Fortuna Healthcare Foxhair Ltd Freshcig Frio Uk Ltd Galderma Gap Research Germstar UK Global Factories Gollmann Kommissioniersysteme GmbH Goodnight Anti Snoring Ring GP Supplies GPHC Grosvenor Consumer Products GSK Gumsaver Hansen Shopfitters Hazlewoods LLP HD Medi Limited Health & Social eCare Solutions Healthaid Ltd Healthcare at Home Healthpoint Tech Ltd Healthy Europe SRL Helix Health Hicom Ltd Honeyrose Products Hope's Relief Hutchings Consultants Ltd IceSpy & Hanwell Wireless Monitoring IDIS Ltd IGENNUS Healthcare Nutrition Institute of Pharmacy Management Insulin Dependent Diabetes Trust Intellicig Intrapharm Laboratories iPlace Recruitment IPS Specials Isis Healthcare Products Island Abbey Foods Ltd Ista Technologies Ltd J.S Medical J+K Henderson

Jaytec Glass Ltd K - Med Keito Ken Lamacraft Marketing Limited Kent Pharmaceuticals Kinetic Enterprises Ltd KLS Netherlands Koolpak Ltd KoRa Healthcare (Baby D and Relactagel) Kosei Pharma (UK) Ltd Labcold Ltd Lamberts Healthcare Ltd LEC Medical Lexon Lipotrim Living Investments UK Lloyds TSB Commericial Lloydspharmacy LogixX Pharma M & A Pharmachem Ltd M Cubed Chartered Accountants Mack's Ear Plugs Mandeville Medicines Manicare Martindale Pharma MASTA LTD Mawdsleys, Mawdsleys PreWholesale and Positive Solutions MCS Wholesale Mead Johnson Nutrition Meda Pharmaceuticals MEDI UK LTD Mediband Medica Packaging Limited Medical Light Engineering MediEstates Medilogic Medishelve Medpac Mesmereyez MethaMeasure Mewscraft Ltd MHRA Millmount Healthcare Miradent/ Hager & Werken Mirage Cigarettes Ltd Mistura Informatics Mitovie Specials Modi Plus MOMBY BABY SUPPORT Morrisons Mosaic Pharma MTS Medication Technologies Mulkeen Healthcare Int Ltd Mundays LLP My Shape MYO Products UK Myrios Napp Pharmaceuticals Limited Natural Pharmacy Business Natural Pharmacy Magazine Naturally Cool Kids Natures Aid Natures Dream Nature's Plus Neilmed Nekem

Nelsons NHS Connecting for Health Nicocigs Ltd Nightline Delivers Nobu Trading Ltd Norseman Trolleys Nottingham Rehab Supplies NOVA NPA N-SIGN LTD nSpire NUCIG Ltd Numark NutriVital Health OCS Group UK Ltd OK Smokey O'Keeffe's Company Omron Healthcare UK Ltd OPTOPLAST Opus Pharmacy Services Original Mane 'n Tail Ortho Europe Ltd Our Internet Pharmacy/ Pharmacy PGD Parkinsons UK Pasante PatientGroupDirection.com Patterson Medical Ltd Payback Loyalty Systems pdtsolicitors Personal Diagnostics Perspi-Guard Antiperspirants Peter Fleming Hi-tech Solutions Ltd Pfizer PG Mutual PHA UK Ltd Pharma Nord (UK) Ltd Pharma777 EMEA bvba Pharmacist Support Pharmacy Medical Pharmacy Partners Pharma-Mobility Pharmarama Pharmashelve Ltd Pharmaslave Pharmasys PharMed Ltd Philips Lighting BV PHS Group Physicool Ltd PitROK Pivotell Planet Health POWERbreathe Powermed Premier Health Profoot (UK) Ltd Prospect Health Protomed Ltd Quantum Pharmaceuticals Ltd RA Accountants LLP Randox Laboratories Ltd. RBS UK Readyspex Real Trading/ E-Lites Reckitt Benckiser (UK) Ltd redmed gmbh Regal Healthcare

RIS Products RoboPharma Robotik Technology rockferry Ltd Royal Pharmaceutical Society Safe-MDS Safestore Sainsburys Salus UK Ltd Santander Scanlite Schur Star Systems Scientia Skills Shoreline Silver Fern Productions LTD Sinclair IS Pharma Ltd SleepRight (Europe) Limited Smartlight Europe Special Products Ltd Spilly Spoon Ltd Spirit Healthcare Studio 19 Wholesale Sucup Suma Wholefoods Sunflower Medical Ltd Sunproof Ltd Surelines Ltd Surgichem Ltd Symprove Syrinx Za International Ltd Talar Made Ltd. Tanita Europe B.V. Target Balms Teal Patents Ltd Tesco Stores Limited TestoLimited Tetenal Ltd The Alphamusic of John Levine The Co-operative Pharmacy The Health Store - Wholesale UK The Independent Pharmacy Federation The Pharmacy Consultancy The Specials Laboratory Ltd The Urology Company Thermoskin Think Beauty Ltd Tillotts Pharma TNT Express Services Trinity Sales and Marketing TT Solutions and Interiors Ltd Tulipa Hair & Beauty Supplies Ultimate Retail Solutions Verovian Viridian Pharma Limited Vital Innovations Vital Life International Vitry Vocalzone Throat Pastilles Water Baby Water-jel Europe LLP Wealth4Life White Horse Scientific Ltd Willach Pharmacy Winland Electronics, inc XLN Business Services Yorkline

TURN YOUR ATTENDANCE INTO CPD With over 55 hours of conference education to choose from there is plenty of opportunity to top up your CPD record file. This year The Pharmacy Show will distribute Record Aid templates for you to complete at the end of each session attended. This allows you to write your learning outcomes as they are fresh in your mind and in doing so enhances your learning process. You can then access an electronic form after the show if you wish to upload this directly with the GPhC. CPD

CPD

We are also working with the Royal Pharmaceutical Society (RPS) to accredit many of the sessions and a RPS specific record aid template will be available for these too.

PRESENTATIONS All conference presentations (subject to presenter permissions) will be made available to attendees FREE OF CHARGE. We will email all delegates details of where these can be accessed after the show. Presentations will be made available for non attendees at a charge tbc.

CPD CPD

We will load all the conference session aims and objectives on the website so you can choose the sessions you wish to attend based on your learning requirements and core competencies.

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MAKE THE MOST OUT OF THE EXHIBITION Today, with over 350 UK and international suppliers of pharmacy products, services and technology (with 125 new to 2012!) it has become the UK’s largest trade and main sourcing event for UK community pharmacy. It is the place to access the best deals, to compare prices, to get advice, and in many cases even try before you buy! Whether you are interested in pharmaceutical or natural products, dispensing or EPOS equipment, shop fitting or merchandising solutions, HR or marketing support – you will find it all here! Source products and services across the following categories: • Pharmaceuticals • POM / OTC Medicines

• Pharmacy IT Solutions & Software • Training, Education & Recruitment Providers • Automated Dispensing Equipment • Diagnostic and Screening Equipment • Other Dispensing & Pharmacy Equipment • CCTV & Security Solutions • EPoS & Retail Management Solutions • Shop Fitting, Merchandising and Display Solutions • Beauty & Personal Care Products • Mother and Infant Products • Natural and Herbal Medicines & Remedies • Vitamins, Minerals & Dietary Supplements • Giftware • Banking, Finance & Insurance Providers • Marketing and Customer Retention Services

THE KEYNOTE CONFERENCE Key industry associations, regulators as well as leading figures from both independent and multiple organisations will share their strategies for the future, while key policy makers will tell you what lies ahead for community pharmacy.

Sunday 30th September 2012

Monday 1st October 2012

11.00 - 11.45 Leaders hardtalk: the biggest business, regulatory and professional issues facing pharmacy today debated Panellists: Helen Gordon, Chief Executive RPS; Mike Holden, Chief Executive, National Pharmacy Association; Mark Koziol, Chairman, Pharmacy Defence Association; Fin McCaul, Chairman, Independent Pharmacy Federation; Duncan Rudkin, Chief Executive and Registrar, GPhC; Sue Sharpe, Chief Executive, Pharmaceutical Services Negotiating Committee. Moderator: Michael Westcott, Managing Director, CloserStill Media Healthcare

11.00 - 11.45 A vision of the future for community pharmacy – a perspective from Boots Peter Bainbridge, Director of Pharmacy, Boots

14.00 - 14.45 Employee trust - the key to any successful business Kirit Patel, Founder & Chief Executive, Day Lewis Plc

16:00 – 16.45 Modernising the regulation of registered pharmacies: next steps Duncan Rudkin, Chief Executive and Registrar, General Pharmaceutical Council

14.00 - 14.45 Panel discussion: Medicines Shortage – the way forward debated Panellists: John D’Arcy, Managing Director, Numark; Samantha Ogden, Membership Services Director, ABPI; Mike Holden, Chief Executive, National Pharmacy Association; Katy Peters, Department of Health; Peter Cattee, Chairman, Association of Independent Multiples. Other panellists invited – see website for updates.

THE SKILLS & DEVELOPMENT FORUM Sponsored by:

Located in the Keynote Theatre, this series of seminars gives access to pharmacy owners, managers and other members of the team to some of the best skills training available in the market.

Sunday 30th September 2012

Monday 1st October 2012

10.00 - 10.45 The Alphega Pharmacy Diabetes Risk Awareness Service Neil Scobie, Pharmacist Consultant, Alphega Pharmacy UK

10.00 - 10.45 Communication skills through category management Steve Voyse, Pharmacy Development Manager, Numark Ltd

12.00 - 12.45 The right questions the right way Effective soft skills for MURs and NMS C+D Training

12.00 - 12.45 HR case studies – How to get it right before it goes wrong Deborah Evans, Director of Pharmacy, NPA and Jane Hallas, Employment Law Principal, Ellis Whittam

13.00 - 13.45 Building and motivating winning teams Richard Hunter, Business Psychologist, Criterion Partnership Ltd 15.00 - 15.45 Developing your pharmacy team: How training improves productivity Deborah Evans, Director of Pharmacy and Sabina Khanom, Professional Development Manager, NPA 16.00 - 16.45 Objective/appraisal setting and providing constructive staff feedback Yvonne Tuckley, Learning & Development Manager, Numark Ltd

13.00 - 13.45 The right questions the right way Effective soft skills for MURs and NMS C+D Training

Richard Hunter

Deborah Evans

Neil Scobie

PHARMACY BUSINESS ACCELERATOR Sponsored by:

Compelling sessions cover the key challenges faced by pharmacies seeking to improve their business performance and increase profitability in these challenging times. The hand-picked speakers are all proven experts and plan to offer the kind of practical advice and tips that can be taken and used right away.

Sunday 30th September 2012

Monday 1st October 2012

09.40 - 09.50 Make the most of your time at the Pharmacy Show 2012 with expert advice on how to plan your time Raj Nutan, Director of Commercial Operations, Numark Ltd

10.00 - 10.45 Identifying and maximising local opportunities to protect and develop your pharmacy business Lynne Armstrong, Director of Marketing, Numark Ltd

10.00 - 10.45 Increasing pharmacy profitability, patient loyalty and prescription volume through patient adherence to medicines John D'Arcy, Managing Director, Numark Ltd

12.00 - 12.45 What does the pharmacy shopper want? Katy Moses, Business Development Manager, him! research and consulting

12.00 - 12.45 Pharmacy and engagement Trevor Gore, Global Healthcare Training Manager, Reckitt Benckiser and Fin McCaul, Chairman, IPF 13.00 - 13.45 What can you do to improve your pharmacy finances? Sanjay Magecha, Director, Financial Visibility, Chartered Accountants & Tax Advisors 15.00 - 15.45 Driving your NHS profits Mark Ireland, Director of Pharmacy Contract and Project Development and Rod Macrae, Senior Finance Manager, Healthcare Development, Alliance Boots

13.00 - 13.45 Making your dispensary work for you Stephen Taylor, Managing Director, Stephen Taylor Consultancy 15.00 - 15.45 Websites & internet marketing strategies for retail pharmacists in 2013 Krishan Joshi, Internet Marketing Director, Dental Focus® Web Design 16.00 - 16.45 Now you have installed the technology how do you make the most use of your investment? Mohammed Hussain, EPS Clinical Safety Assurance Manager, NHS Connecting for Health, DoH

“We’ve just opened our own pharmacy and are looking for new products and services. The show has given us lots of ideas and things to aim for in the future”.

16.00 - 16.45 Financing your pharmacy David Grant, Head of UK Business Mortgages, Christie Finance

Tasmeem Esmailljee, Penny Meadow Pharmacy

Raj Nutan

Mark Ireland

Katy Moses

John D’arcy

David Grant

CLINICAL & SERVICES FORUM 1 Sponsored by:

Given the recent introduction of the New Medicine Service (NMS), the combination of the Clinical & Services Forum should equip the community pharmacist with the relevant clinical knowledge to make the most of the opportunity that the NMS provides.

Sunday 30th September 2012

Monday 1st October 2012

10.00 - 10.45 Training session: Respiratory MURs & NMS Anjella Coote, Hampshire & IOW Local Pharmaceutical Committee, Deputy Chair & Lead Portsmouth Local Pharmacy Group and Boots’ pharmacist. 12.00 - 12.45 Optimising the use of medicines in older people: reducing antipsychotics in dementia – Part 1: Focusing on knowledge and information Nina L Barnett, Consultant Pharmacist, Care of Older People, Northwick Park Hospital, East and South East England Specialist Pharmacy Services; and Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement 13.00 - 13.45 Optimising the use of medicines in older people: reducing antipsychotics in dementia – Part 2: Focusing on skills Nina L Barnett & Jonathan Mason 15.00 - 15.45 Support tools to manage an imminent product transfer Andy Cooke, Head of Medicines management and prescribing, NHS Bedfordshire Sponsored by Tillotts Pharma UK Ltd. 16.00 - 16.45 Getting the most out of MUR & NMS for your diabetes patients Natasha Jacques, Principal Pharmacist, Diabetes, Heart of England NHS Foundation Trust

Glyn Walduck

David Tait

10.00 - 10.45 New oral Anti-Coagulants, where are we now? Katherine Stirling, Consultant Pharmacist, Anti Coagulation & Thrombosis, Leeds Teaching Hospital, NHS Trust 12.00 - 12.45 Community pharmacy interventions to improve outcomes for patients with respiratory disease Kevin Noble, Health Pharmacist, Isle of White 13.00 - 13.45 Monitoring the art of mental health prescribing - we’re different, so is it possible? David Tait, Chief Pharmacist, Coventry and Warwickshire Partnership Trust 15.00 - 15.45 May we whisper in your ear how close is too close? Patient confidentiality and the rights and responsibilities of pharmacists and patients in consultation areas Glyn Walduck, Head of Claims, NPA Insurance and Leyla Hannbeck, Head of Pharmacy, NPA

“I visit the Pharmacy Show every year. It’s a good opportunity to catch up with people and to make new contacts. I get lots of information here that I can put to use when I get back to the pharmacy. There’s nothing else quite like it”.

Katherine Stirling

Carl Rose, Director, T+R Healthcare

Nina L Barnett

Mark Stone

CLINICAL & SERVICES FORUM 2 Sponsored by:

Due to popular demand, the Clinical 2 & Services Forum has been created to cover the same ground as Clinical 1 & Services Forum, but will allow us to cover more of it!

Sunday 30th September 2012

Monday 1st October 2012

10.00 - 10.45 Healthy Living Pharmacy: a good news story for community pharmacy? Deborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead 12.00 - 12.45 Cardiology – so what’s new? Duncan McRobbie, Associate Chief Pharmacist and Lead Cardiovascular Pharmacist, Guy's and St Thomas' NHS Foundation Trust

10.00 - 10.45 Adherence – it’s about a lot more than just medicines Dr. Charles Alessi, Chairman, National Association of Primary Care (NAPC) 12.00 - 12.45 Anti-coagulants - What you and your patients should know about the new anti-coagulants? Sotiris Antoniou, Consultant Pharmacist Cardiovascular Medicine, Barts and the London NHS Trust, North East London Cardiovascular & Stroke Network

13.00 - 13.45 Training session: A blueprint for successful diabetes targeted MURs Mark Stone, LPC Project Pharmacist, Devon LPC

13.00 - 13.45 Medicines Optimisation – helping your patients get the best from their medicines Heidi Wright, Practice Policy Lead England, Royal Pharmaceutical Society

15.00 - 15.45 Medicines optimisation: Fad or future – an honest assessment Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

15.00 - 15.45 Local Professional Networks – making the most of them Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

16.00 - 16.45 Training session: Rheumatology MURs & NMS Speaker to be announced

“The new clinical forum is a great addition to the show. It’s the main reason I’m here”. David Preece, Clinical Pharmacist, United Lincolnshire NHS Trust

Duncan McRobbie

Deborah Evans

Charles Alessi

Heidi Wright

Jonathan Mason

THE OTC ACADEMY / HOW TO SESSIONS Sponsored by: patientgroupdirection.com

11.00 - 11.45 Delivering complete emollient therapy for Eczema sufferers Sarah Nesbitt, Pharmacy Training Consultant, on behalf of GSK Consumer Healthcare 12.00 - 12.45 Groundbreaking research on Echinacea: Get behind the science on colds and flu this winter Dr Jen Tan, Medical Director, A. Vogel Herbal Remedies/Bioforce (UK) Ltd 13.00 - 13.45 Scholl – Foot health Lynette Roberts, Sales Development Executive Manager, Reckitt Benckiser (UK) Ltd 14.00-15.15 15.30-16.45

50 Shades of Training: Counter Assistant Forum This unique forum will equip pharmacy assistants with the skills they need to engage with customers in challenging situations: • Improve knowledge on OTC medicines • Explore different customer scenarios and discuss different actions • Understand the elements of excellent customer care • Rehearse different customer interactions Trevor Gore, Global Healthcare Training Manager, Reckitt Benckiser (UK) Ltd and Lesley Johnson, CIG Director of Education, Communications International Group

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10.00 - 10.45 Intraoral halitosis – A social handicap that can be solved Prof Stefan Renvert on behalf of Meda Pharmaceuticals

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Sunday 30th September 2012

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Training modules for Counter Assistants and Pharmacists looking to improve their knowledge in different therapy areas and to help them offer patients better advice on OTC medicines and retail products.

Monday 1st October 2012 10.00 - 10.45 Championing health for your community pharmacy; becoming a health leader Deborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead 11.00 - 11.45 Patient Group Directions and Travel Clinic Opportunities in the Community Pharmacy Sector Mike Bereza, Managing Director, PatientGroupDirection.com / Pharmacy CPA Ltd 12.00 - 12.45 Licensed herbal medicines: What are they doing on your shelves? Dr Jen Tan, Medical Director and Jim Primrose, A. Vogel Herbal Remedies/ Bioforce (UK) Ltd 13.00 - 13.45 Pharmacy, wholesaling and good distribution practice (GDP) Philip Neale, Medicines Healthcare Products Regulatory Agency (MHRA) 14.00 - 14.45 Meeting the increasing demand for natural products and how to integrate them into your business Ewa Macur, Senior Pharmacist, on behalf of Natural Pharmacy Business magazine 15.00 - 15.45 Community pharmacy in the spotlight: Promoting and marketing your pharmacy services Carol Kennedy Filer, Director of Membership, Stephen Fishwick, Head of External Relations, and Anne Smith, Head of Sales, NPA

Sunday 30th September 2012 THE SKILLS & DEVELOPMENT FORUM 12.00 - 12.45 Effective soft skills for successful MURs C+D Training

PHARMACY BUSINESS ACCELERATOR 10.00 - 10.45 Increasing pharmacy profitability, patient loyalty and prescription volume through patient adherence to medicines John D'Arcy, Managing Director, Numark Ltd

CLINICAL SERVICES FORUM 1 10.00 - 10.45 Training session: Respiratory MURs & NMS Anjella Coote, Hampshire & IOW Local Pharmaceutical Committee, Deputy Chair & Lead Portsmouth Local Pharmacy Group and Boots’ pharmacist. 12.00 - 12.45 A Guide to managing antipsychotics in dementia patients – Part I Nina L Barnett, Consultant Pharmacist, Care of Older People, Northwick Park Hospital, East and South East England Specialist Pharmacy Services; and Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement 16.00 - 16.45 Getting the most out of MUR & NMS for your diabetes patients Natasha Jacques, Principal Pharmacist, Diabetes, Heart of England NHS Foundation Trust

CLINICAL SERVICES FORUM 2 10.00 - 10.45 Healthy Living Pharmacy: a good news story for community pharmacy? Deborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead 12.00 - 12.45 Cardiology – so what’s new? Duncan McRobbie, Associate Chief Pharmacist and Lead Cardiovascular Pharmacist, Guy's and St Thomas' NHS Foundation Trust 15.00 - 15.45 Medicines optimisation: Fad or future – an honest assessment Jonathan Mason

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Attendance at The Pharmacy Show provides an excellent opportunity for you, as pharmacy technicians, to update yourself on the latest industry research, professional developments and issues, regulations, products and services. The highlighted programme below incorporates a mix of high profile speakers, skills-based parallel sessions offering essential updates and networking opportunities, so make sure you don’t miss out!

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THE OTC ACADEMY 10.00 - 10.45 Intraoral halitosis – A social handicap that can be solved Prof Stefan Renvert on behalf of Meda Pharmaceuticals 11.00 - 11.45 Delivering complete emollient therapy for Eczema sufferers Sarah Nesbitt, Pharmacy Training Consultant, on behalf of GSK Consumer Healthcare 12.00 - 12.45 Groundbreaking research on Echinacea: Get behind the science on colds and flu this winter Dr Jen Tan, Medical Director, A. Vogel Herbal Remedies/Bioforce (UK) Ltd

Monday 1st October 2012 THE KEYNOTE CONFERENCE 11.00 - 11.45 A vision of the future for community pharmacy – a perspective from Boots Peter Bainbridge, Director of Pharmacy, Boots

CLINICAL SERVICES FORUM 1 10.00 - 10.45 New oral Anti-Coagulants, where are we now? Katherine Stirling, Consultant Pharmacist, Anti Coagulation & Thrombosis, Leeds Teaching Hospital, NHS Trust 12.00 - 12.45 Community pharmacy interventions to improve outcomes for patients with respiratory disease Kevin Noble, Health Pharmacist, Isle of White 15.00 - 15.45 May we whisper in your ear how close is too close? Patient confidentiality and the rights and responsibilities of pharmacists and patients in consultation areas Glyn Walduck, Head of Claims, NPA Insurance and Leyla Hannbeck, Head of Pharmacy, NPA

CLINICAL SERVICES FORUM 2 12.00 - 12.45 Anti-coagulants - What you and your patients should know about the new anti-coagulants? Sotiris Antoniou, Consultant Pharmacist Cardiovascular Medicine, Barts and the London NHS Trust, North East London Cardiovascular & Stroke Network

HIGHLIGHT: THE KEYNOTE CONFERENCE MUST ATTEND In this theatre, key industry associations, regulators as well as leading figures from both independent and multiple organisations will share their strategies for the future, while key policy makers will tell you what lies ahead for community pharmacy. Experts will share their tactics for the issues that affect you, from commissioning to developing profitable partnerships and revenue streams.

WHAT IS DIFFERENT? This year, the Keynote Conference has been programmed in such a way that sessions across the other five conference streams do not take place at the same time. This enables you to get the most out of The Keynote Conference, ensuring that you are kept abreast with the latest industry news, without it interrupting your CPD.

WHO IS SPEAKING? Helen Gordon, Chief Executive RPS Mike Holden, Chief Executive, National Pharmacy Association Mark Koziol, Chairman, Pharmacy Defence Association Fin McCaul, Chairman, Independent Pharmacy Federation Duncan Rudkin, Chief Executive and Registrar, GPhC Sue Sharpe, Chief Executive, Pharmaceutical Services Negotiating Committee Kirit Patel, Founder & Chief Executive, Day Lewis Plc Peter Bainbridge, Director of Pharmacy, Boots John D’Arcy, Managing Director, Numark Samantha Ogden, Membership Services Director, ABPI Peter Cattee, Chair, AIM

Fin McCaul

Kirit Patel

Peter Bainbridge

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This presentation will be in the form of an interactive and engaging workshop. It will help assistants to perfect the skills they need to engage with customers in challenging situations. Learning alongside fellow colleagues, through a series of situations based on painful conditions and pain management, which replicate real-life scenarios in which pharmacy assistants can find themselves on any given day.

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Sunday 30th September 2012 14.00 - 15.15 50 Shades of Training: & 15.30 - 16.45 • Improve knowledge on OTC medicines • Explore different customer scenarios and discuss different actions • Understand the elements of excellent customer care • Rehearse different customer interactions Trevor Gore, Global Healthcare Training Manager, Reckitt Benckiser (UK) Ltd and Lesley Johnson, CIG Director of Education, Communications International Group

AIM HIGH IN PHARMACY: AND REGISTER NOW! Whether you represent a small independent pharmacy business, a large multiple or a hospital pharmacy; whether you’re an owner, manager, pharmacist, technician or counter assistant, The Pharmacy Show is brimming with ideas, inspiration and innovation. It’s an event that guarantees you’ll go away invigorated, educated and prepared for the future. And it’s all for FREE. In other words, there’s simply no excuse for missing a single minute of it. So make sure you don’t! This is your chance to join thousands of fellow pharmacy professionals at this year’s show for a buzzing, action-packed two days, where you can: • Choose from six world-class conferences and 55 hours of business and clinical seminars and lectures • Source new medicines, products, profitable new retailing ideas and upgrade your technology from over 350 UK and international suppliers – our biggest line-up in the show’s history, with over 125 new exhibitors to 2012! • Complete a major portion of your annual CPD requirement with sessions accredited by the Royal Pharmaceutical Society (RPS). (Record Aids will be included inside all delegate bags). • Learn from the biggest names in healthcare at the popular Keynote Conference • Improve your knowledge of key therapeutic areas this year across two Clinical theatres!

Don’t miss the FREE networking drinks reception on Sunday 30th, 17.30 - 19.30! We will be hosting a FREE drinks reception for all visitors and would like to invite you to stay for this valuable networking opportunity to meet colleagues, friends and key industry thought-leaders? after the show closes on Sunday.

OPENING HOURS Sunday 30th Sept: 09.30 – 17.30 Monday 1st Oct: 09.30 – 17.00

• New Counter Assistant Forum presented by Reckitt Benkiser (UK) – read more inside! • Association of Pharmacy Technicians Annual Conference: read more inside! • Network with leading policy makers, associations, industry peers, colleagues and friends

AND IT’S ALL FOR FREE!

To make it easy for you, there are three ways to register:

1 Online: Visit www.thepharmacyshow.co.uk/freereg 2 Call:

0844 665 2042

3 Onsite: Bring this page with you to register on the day Admissions Policy: Entrance to The Pharmacy Show is restricted to healthcare and allied healthcare industry professionals only. Non-healthcare professionals, students, and minors (under the age of 18) WILL NOT be permitted into the show. Please note, there is no childcare provision at the show, so please plan in advance. If you are a student and have an interest in the educational content please email l.pitt@closerstillmedia.com for details.