Pharmacy Show

PSNC TELLS DEPARTMENT TO PAY UP ON SHORTAGES SEE PAGE 3

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HOW DAY LEWIS TOOK ON CATEGORY M – AND WON

EXHIBITION FLOORPLAN & EXHIBITOR LIST SEE PAGES 6 & 7

SEE PAGE 11

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January 2013

CHAMPION HEALTH AND BECOME A HEALTH LEADER Community pharmacy’s role in the public’s health has never been more important. Demonstrating to future commissioners the contribution the whole team can make has been an important aspect to the national Healthy Living Pharmacy pathfinder programme.

In June 2009, NHS Portsmouth, Hampshire and Isle of Wight Local Pharmaceutical Committees began talking to local

BY DEBORAH EVANS pharmacies about the Healthy Living Pharmacy (HLP) concept. The first HLPs were accredited in June 2010, and since then the concept has captured the interest of over 40 PCTs. More than 400 pharmacies have achieved the HLP Quality Mark and over 1,000 Health Champions are now proactively engaging with their communities.

alongside medicines supply work?

• Identify service provision gaps. Investigate what is currently available within your community, the local health needs (the Joint Strategic Needs Assessment is a good start) and the gaps in current service provision.

• Engage with local commissioners and stakeholders.

Understand what they need and gain their support e.g. Clinical Commissioning Groups, Public Health, Local Authorities, Local Professional Networks. Your Local Pharmaceutical Committee can help you understand what is happening in your local area.

The NPA is working with the RPS, PSNC, CCA and the Department of Health to support the rollout of this initiative across the country, and has registered the HLP logo as a trademark on behalf of community pharmacy.

The NPA has trained hundreds of individuals through its HLP leadership programme and courses for Health Champions.

It has further training planned for 2013 for those wishing to develop their leadership around local engagement and stakeholder management.

Make an active choice Becoming a HLP may require little change for some, but for others achieving the HLP Quality Mark may require a greater investment of people and time. Pharmacists need to make an active choice to change and engage wholeheartedly for successful implementation.

Deborah outlines some of the key steps to becoming a HLP: • Is it the right business model for you? Does becoming more involved in delivering health and wellbeing services Supported by

Regulator reassures registrants that professionalism is safe.

Proposed changes to allow the self-selection of Pharmacy (P) medicines dominated conversations at last October’s Pharmacy Show. The new regulator of pharmacy, the General Pharmaceutical Council (GPhC), made presentations to packed audiences on both BOB NICHOLLS days of the Show to reassure pharmacy professionals and over the counter medicines suppliers that changes to the current P medicines supply protocol will only be made if patient safety and registrants’ professionalism can be assured.

Speaking in 2012, GPhC Chairman Bob Nicholls told the packed keynote conference hall: “The GPhC is against fixed rules in general, but if self-selection cannot be done safely, then it can’t be done.”

The P medicine proposals, which were first revealed in September in the GPhC’s new draft Standards for Registered Pharmacies, confirm the GPhC’s desire to implement standards based on outcomes not processes.

Nicholls said that in his experience supervision of P medicines varies between pharmacies: “Some small independents don’t need to keep P medicines behind the counter as they know their patients and they are not afraid to have conversations; in some multiples I wouldn’t allow this at all.”

Leadership is key

Deborah Evans, NPA Director of Pharmacy (pictured right) and national HLP Lead has been involved in the project from its inception in Portsmouth. Presenting at the 2012 Pharmacy Show, Deborah explained the benefits of effective leadership at all levels when successfully implementing change. “We have inspirational leaders from national pharmacy and healthcare bodies promoting the concept. Local project managers, pharmacists and pharmacy managers are really committing to leading change within their practices. Health Champions are also making a significant difference in communities”.

P Medicines supply dominates Pharmacy Show 2012 agenda

From the audience, Trevor Gore, Global Healthcare Training Manager at Reckitt Benckiser UK, chipped in: “UK pharmacies have not got a great record in getting POM-P medicines out there.”

DEBORAH EVANS

• Have a HLP vision and set clear goals. Agree where you want to get to and what it will mean to you and your team when you have achieved that vision. Agree what you will focus first on by setting obtainable objectives; break down your goals into manageable steps.

• Involve the whole team. Right from the start. This will ensure the team remains motivated and feels ownership.

• Develop Health Champion(s). Medicines counter assistants live and work in the communities they serve. They are talking to the public every day and may have innovative ideas about approaching sensitive health issues.

Mike Holden, NPA Chief Executive and a founder of the HLP concept points out that “effective leadership uses the skills and Continued on page 2

Continuing the discussion on P medicines right through to the last conference session of the Show, GPhC Chief Executive and registrar Duncan Rudkin confirmed the GPhC view and said: “Rules let people and organisations off the hook. It is how people behave that makes a difference to patient safety. Professionalism provides the better protection.”

Rudkin told delegates in his presentation, Modernising the Regulation of Registered Pharmacies, that the GPhC will be consulting extensively with the profession and with the public to ‘sense-check’ its draft standards, and that registrants will be supported through new obligations on pharmacy owners that prioritise professionalism. He added that as well as guidance, there would also be new inspection processes, including site visits and face to face meetings with owners/superintendent pharmacists. The approach will facilitate “a two-way flow of information” and will evidence pharmacies’ compliance with standards.

He pledged: “Council will not plough on regardless.”

Media partners

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The Pharmacy Show is organised by CloserStill Media Healthcare Limited George House, Coventry Business Park, Herald Avenue, Coventry CV5 6UB. Tel: 02476 717151 www.ThePharmacyShow.co.uk

Matthew Butler, Group Event Director m.butler@closerstillmedia.com Esther Beal, Show Manager e.beal@closerstillmedia.com Garry Tyson, Sales Executive g.tyson@closerstillmedia.com Lucy Pitt, Group Marketing Manager l.pitt@closerstillmedia.com Mike Hulse, Marketing Executive m.hulse@closerstillmedia.com Julia Danmeri, Head of Operations j.danmeri@closerstillmedia.com Kate Jackson, Conference & Speaker Manager k.jackson@closerstillmedia.com Debbie Wilson, Credit Controller d.wilson@closerstillmedia.com Alex Slater, Event Administrator a.slater@closerstillmedia.com

Generating over * £60m of sales for the pharmacy market – don’t miss your slice for 2013!

WHAT WE SAY • 6,280 attendees at 2012 show • Consistent growth YOY with unique attendance +46% in last three years • Showcase to the whole pharmacy market from major multiples, independents & wholesalers • Supported by all the industry associations

CloserStill Media Healthcare Ltd Michael Westcott, Managing Director m.westcott@closerstillmedia.com Andy Center, Chief Executive a.center@closerstillmedia.com Phil Nelson, Commercial Director p.nelson@closerstillmedia.com Jonathan Wood, Director of Finance j.wood@closerstillmedia.com Phil Soar, Chairman

capabilities of the whole team to engage positively with other health professionals and the public. It is also vital to gather evidence to demonstrate to commissioning bodies that this leadership is working and excellent healthcare service is provided. HLP is just one framework for this to happen.”

Providing proof

VITAL STATISTICS

Visitor Profile

83.3% of the pharmacy audience came with a specific intention to source new products and suppliers, and to meet existing suppliers.

63% of visitors have less than 2 hours, to no time at all to see sales

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reps of products and services they don’t currently stock.

%

72

48% of visitors have either already placed an order or plan to place

The growing interest in HLPs has prompted discussions about whether they are more effective than other providers of health and wellbeing services.

an order in the next 12 months.

Generating evidence of the difference pharmacy can make locally has always been a key driver of programme, and the first interim results from Portsmouth have now been compiled. The HLP Task Group charged with the national roll out will soon receive the evaluation results from the pathfinders, and the report will be available to pharmacists later this year.

their colleagues.

79.6% plan to attend the 2013 show, with 81% recommending to

 Healthcare professional  Allied healthcare professionals  Wholesaler / Distributor

The Pharmacy Show attendees come with specific intention to buy…

35.8%

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This report will recommend next steps and will be of interest to new commissioners, and pharmacy contractors both small and large. It will cover delivery of services from HLPs, public feedback, contractor and employee engagement, as well as cost effectiveness.

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Going global

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The excitement around HLP has extended beyond England to Northern Ireland, as well as other countries including Australia, New Zealand and Canada. Various aspects of the current HLP are being considered for their adaptability, to fully optimise the potential of community pharmacy in tackling the health of those nations.

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31% 27.3%

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NPA members can access a factsheet about setting up an HLP, sign up to the NPA Healthy Living Champion Programme and buy HLP promotion resources including posters and leaflets from www.npa.co.uk

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Continued from page 1

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*Source: Delegate survey for all visitors who have sole or joint purchasing responsibility.

www.thepharmacyshow.co.uk

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PSNC tells department to pay up on shortages In-house solution still evades supply chain Five years of shortages – it’s time to build shortage medicines procurement into pharmacy remuneration, a PSNC contract negotiator told delegates at a packed Keynote Conference debate held at the Pharmacy Show last October.

Peter Cattee, part of PSNC’s contract negotiating team and chairman of the Association of Independent Multiples (AIMp), told the Pharmacy Show audience that pharmacy’s annual efficiency uplift payment should now be enhanced to take account of the actual workload implications of sourcing medicines in short supply. This could see it lifted to a 7 or 8% increase. He said: “Medicines shortages are a “valueless burden” to pharmacists’ daily workload. Time spent on sourcing medicines is time not spent on patient care. How does this fit in with the Government’s agenda to see quality, innovation, productivity and prevention of waste embedded into the delivery of health services?”

Participants in the panel discussion, ‘Shortages – the way forward debated’, attempted to suggest a solution to medicines shortages, and NPA Chief Executive Mike Holden said that solutions could include better communication and more transparency, particularly around quotas. “The stock is in the system, we just have to make sure that it’s in the right place.”

Anup Sodha, Managing Director of wholesale company Lexon UK, added that a solution could lie in lifting quotas, while restricting wholesale dealer licenses at the same time.

He also called for more clarity over the rationale for direct to pharmacy deals.

Representing branded medicine suppliers, Samantha Ogden, membership services director of the Association of the British Pharmaceutical Industry, struggled to agree with fellow panellists on the need to lift quotas. Neither did she think that 24-hour supply obligations were the answer. Instead, she suggested that collaboration to support medicines supply during the Olympics should be seen as an example of what is possible when there is “good old fashioned communication”.

She said: “We should try and replicate that.”

However, agreeing on one point the panel said that the Department of Health has “its head in the sand over medicines shortages” and they predicted that pharmacy minister Earl Howe will just tell pharmacies, wholesalers and suppliers to ‘go and sort it’ when he responds to the recommendations made by the All Party Pharmacy Group (APPG) following its medicines shortage inquiry. The Department of Health had pledged to make its response in November 2012.

Holden said the Department of Health had given little indication whether it would support or ignore the APPG’s recommendations, and he warned that even when it did respond, the Government could just adopt a ‘facilitating’ position and would tell the supply chain to “sort the problem.”

Numark Managing Director John D’Arcy added: “It will take a “hell of a big public health problem” to force the Government to restrict the free movement of goods, but he added: “Shortages are an accident waiting to happen; it’s a sad situation if it does take a patient to die.”

Pharmacy Show organiser and Panel Chairman Michael Westcott revealed that the Department of Health had been invited to take part in the debate, but had declined - “clearly having something better to do”, he said.

WHAT OUR EXHIBITORS SAY We’ve used the Pharmacy Show as a launch pad for our new product and have been astonished at the success. The show’s been very positive and we’ve had good conversations with pharmacy chains and buyers. A very worthwhile event.

Martin Crockard, Confidante For us the show is all about engaging with pharmacy organisations and meeting pharmacists and technicians face to face. It’s an important vehicle for meeting the people we need to meet, to get our key messages out and to learn of any concerns. We’ve had a very successful show.

Duncan Rudkin, Chief Executive & Registrar General Pharmaceutical Council The Pharmacy Show is a celebration of pharmacy. It brings together all parts of the supply chain and is a great opportunity to see what’s going on, gain some CPD and meet colleagues. For me, it’s a fantastic opportunity for networking. I have loads of meetings here and catch up with old friends. It’s a fantastic event.

John D’Arcy, Managing Director, Numark It’s important for us to be at The Pharmacy Show. Pharmacists come here to learn about new products and it gives us the opportunity to engage one on one with them to explain our brands and talk about new product development.

Ray Richardspn, Key Accounts Manager, GSK The Pharmacy Show is the best networking event there is. We have been inundated with people on our stand. All of the key manufacturers are here and they make time to talk to us. Being here pays for itself in terms of the time we save meeting contacts. That’s why I make sure all of my senior management team attend the show.

Kirit Patel, Founder and Chief Executive, Day Lewis PLC We’d heard that The Pharmacy Show was the show to be at, so we decided to launch our new product here. It’s proved the perfect opportunity to get into front of 6,000 potential clients and we couldn’t be happier.

Jennifer Hughes, Corporate Communications, Helix Health The Pharmacy Show is the perfect opportunity to see our customers in a relaxed environment.

You get community and corporate customers over both days and all the opinion leaders are here. We would have to drive for hours, even days, to meet the amount of people that we see here.

Paul Wilson, Commercial Accounts Director, Pfizer We came to The Pharmacy Show to launch a new product and the show has delivered the right people in the right numbers.

James Wood, Product Manager, Meda Pharmaceuticals

The panel then went on to discuss the reasons for continuing medicines shortages, and in a frank exchange of views, Numark managing director John D’Arcy said: “The market is based on free movement of goods and any such market will find its level. If you make as much product as you can, the price of that product will drop, so quotas are a way to control that.” He added that: “Medicines shortages are linked to the introduction of the Direct to Pharmacy and Reduced Wholesaler Models of distribution.”

However, defending the need for quotas, Samantha Ogden, Membership Services Director of the Association of British Pharmaceutical Industry (ABPI), said: “Would we design the system that we have today? Probably not. But quotas are a necessary position for now. They are a response to the sizable increase in export activity and to do without them would destabilise the supply of medicines substantially. No manufacturer wants to be in a situation where they can’t supply medicines.”

WHAT OUR DELEGATES SAY The Pharmacy Show is an important resource for pharmacists. There’s a good mix of people here and the seminars are extremely topical. We’re disappointed that we didn’t arrange a stand at the show this year, but we’ll definitely exhibit next year. It’s a great show and extremely relevant.

Rupinder Sarang, NHS Development Manager, Merck Sharpe Dohme As a pharmacy owner, it’s very interesting for me to learn what’s going on in the industry, pick up new ideas and have face to face contact with the companies we deal with. It’s very useful for a small business like ours.

Nikki Cohen, Director, Pharmacist As a hospital pharmacy technician, I make sure I set aside time in my calendar to visit this show. The technician’s forum was excellent, and there are so many opportunities here for me to take advantage of.

Diane Meech, Ealing NHS Trust There are lots of smaller companies at the show that I wouldn’t normally come across and I’ve seen lots of new products that I can sell in my pharmacy. There’s nowhere else you can go as a pharmacist to see this range of products.

Mohammed Bashier, Pharmacy Owner This is the only show where I can see new products and brush up on my skills at the same time.

Rosemary Hutchinson, Pharmacist Pharmacy is changing all the time and there’s nothing like the art of getting together and having conversations with people to share opinions. This is the ideal place for the industry to share its views.

People have approached me with some really good ideas here – I’m very happy to be involved with the show.

Peter Bainbridge, Director of Pharmacy, Boots I’ve been coming to the Pharmacy Show for the last few years to get ideas, see new products and the latest innovations. You need to know what’s going on in the industry and this is the place to do it.

Rahim Premji, Pharmacist This is a very professional event and it improves each year. The size, scale and diversity of exhibitors at the show are impressive and the focus on clinical services is just right.

David Mitchell, Head of Pharmacy, Johnson & Johnson/McNeil This is my first time at The Pharmacy Show and it’s been incredibly useful to discuss the wider issues taking place in the industry, tap into new business opportunities and meet my current suppliers.

Neil Rowland-Hall, Pharmacy Partner

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Numark MD calls for pharmacists to step up and deliver MURs Medicines Use Reviews (MURs) deliver benefits for patients, and result in more prescription business for pharmacies, so why don’t pharmacies believe in in MURs and why don’t you want to talk to patients?

Numark Managing Director John D’Arcy asked delegates in the Pharmacy Show presentation, ‘Increasing pharmacy profitability, patient loyalty and prescription volume through patient adherence to medicines’. He said: “After all, it’s the job of a pharmacist to interact with patients.”

Presenting research from Numark and Rowlands showing the

quantitative and qualitative benefits of pharmacy medicines optimisation, he told delegates attending day one of the Pharmacy Show in Birmingham that intervention is a way to build patient loyalty. “Pharmacists take patient loyalty for granted but in this increasingly competitive world, patients will choose where they procure pharmacy services.

“Pharmacy has got to add value to the intervention and not just think about how quickly it can bang out the prescription.

Optimisation should be at the heart of what you are doing with patients.”

He told delegates that medicines optimisation services in the pharmacy contracts - the New Medicine Service and MURs in England, the Chronic Medication Service in

Scotland and Discharge Medication Reviews in Wales – all demonstrated political recognition for pharmacy’s role in medicines optimisation in pharmacy. But he warned: “Pharmacy signed up to this contract. Unless the MUR service is driven home by JOHN D’ARC Y pharmacy, the government will take it away.“ Defending MUR targets as a way to drive home the MUR business in pharmacy, he said: “Pharmacy is a business and like any business, it needs targets to achieve.”

GSK deliver key education for counter assistants The 2012 Pharmacy Show saw GSK Consumer Healthcare deliver a training session entitled Complete Emollient Therapy for Eczema Sufferers in the OTC Academy. The session focused on providing a background to Eczema as a condition, detailed how to identify Eczema symptoms and allowed pharmacy staff to develop skills in counselling and advising patients on better management of their Eczema symptoms.

The presentation drew on evidence from a pilot study of community pharmacists’ intervention to promote the effective use of emollients in childhood eczema¹. The study suggested that prior to effective intervention from pharmacy staff, weaknesses in the application of emollient products where apparent and that in some cases the way in which

emollients were applied was actually causing a worsening of the condition.

The study also suggested that many patients were not clear on the difference between emollients and steroids and in many cases were applying emollients sparingly as opposed to liberally.

The presentation detailed how emollient creams should be applied to help prevent irritation of Eczema flare ups and encouraged pharmacy staff to discuss how much emollient should be applied.

The OTC Academy provides an excellent platform for delivering valuable pharmacy learning resources to allow pharmacy staff to provide effective product recommendations and advice.

Are Exhibiting at the Pharmacy Show 2013 In Celebration of this announcement we would like to have as many customers new and existing to have an opportunity to try our Quality and Value service.

• Smart Invoicing so Precise Payments from NHSBSA • Special Validated Transport Boxes to Prevent Damages and Maintain Storage Conditions • Next Day Delivery with Extended Cut Off Times • Keen Pricing on All Lines To Suit Your Dispensing Needs

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5

PSNC brands pharmacy contract ‘a disappointment’ Pharmacy funding has not developed as promised, PSNC’s Chief Executive Sue Sharpe admitted at the Pharmacy Show in Birmingham, in front of a packed Keynote Conference theatre. However, contractors need to think very carefully before new models are progressed: the Scots contract model may have shifted funding from core supply to services, but has it delivered any new money?

Speaking less than 24 hours before the latest round of Category M cuts were implemented, Ms Sharpe was asked what the PSNC had done to negotiate more contract services.

Attempting to diffuse the highly-charged theatre atmosphere, she replied that during the past two years PSNC had been working with NHS Employers - to E SUE SHARP set the framework for pharmacy services commissioning in the new NHS - but she pointed out: “The NHS is in transit, and not a lot is happening in any contract at the moment.”

Leading a panel of speakers representing pharmacy interest groups, Ms Sharpe told delegates that PSNC supported the development of new medicines optimisation services as well as those that reduce use of the GP and emergency care.

She added that her organisation also supported the shift of services to primary care, and services that keep people well in their own homes. But this does not necessarily translate into a ‘done-deal’ of new contract services, she said, citing minor ailments services as an example. She said: “Pharmacy minor ailment schemes have been very successful in some areas,

but very unpopular in others.”

benefit from their medicines.”

Also limiting progress are the ongoing conflicts in the GMS and pharmacy services contracts. Fellow panellist Mike Holden of the National Pharmacy Association said: “The two contracts have pushed [the two professions] apart and we need the contracts to be aligned. Mark Koziol of the Pharmacists’ Defence Association added: “Nationally, there is a desire to see pharmacies release capacity in general practice, and this conversation needs to start.”

Urging pharmacies to do their bit, she said: “Pharmacies will need to sell their story to the new commissioners. It is an important time for pharmacies to share evidence; to build evidence of the impact that pharmacy can have and influence the NHS Commissioning Board at the national level.”

Speaking from the audience, dispensing GP Dr David Baker received a round of applause for suggesting that pharmacists and doctors should work more closely. Taking up the opportunity to give the GP’s perspective, he said: “Cooperation and collaboration – even colocation – where we can share information on the patient - is the way forward; we’ve fought each other for over 1,300 years and this has got to stop.”

On behalf of employee pharmacists’ Mark Koziol urged PSNC to refocus contract negotiations on quality of service, not quantity. He told Ms Sharpe: “Workplace pressure has a big impact on patient safety and if pharmacies are underresourced, they are dangerous.” He continued: “The more contracts become about quantity and volume, the more targets will be set; that’s why we’ve got to opt for quality.”

Ms Sharpe responded that further negotiation on new services would depend on the forthcoming evaluation of the NMS, and giving little away on the report that the Department of Health saw in December, she said: “I am confident that pharmacies will show they can do a lot to help patients to get

Supporting her comments, fellow panellist Bob Nicholls of the General Pharmaceutical Council said: “Your USP is the way you manage medicines – but get into CCGs quick.”

She also reassured contractors that the current contract funding model would not end up in ‘the survival of the fittest’. Earlier in the keynote theatre session, pharmacy regulator chairman Bob Nicholls told pharmacists of the need to take control of the [P] medicines supply process. Reiterating this call, Ms Sharpe said: “Community pharmacy is a very efficient supplier of medicines and the role of the community pharmacist - in the control of medicines – is recognised. If pharmacists can rise to this challenge then it is a good basis for the role of the community pharmacist. There is room for a strong, vibrant sector, including independents.”

“I care about protecting our members and their staff.”

Glyn Walduck - Head of Claims

“I love my job, being a part of the community and making a difference.”

“I care about providing an excellent advice service to our members.”

Sarah Coffin - City Pharmacy, Portsmouth

Antania Tang - Advice & Support Pharmacist

“I care about providing personalised healthcare.”

Your membership Our commitment

Altaf Vaiya - Alpharm Chemist, Leicester

www.npa.co.uk

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09/11/2012 17:07

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Guy's & St. Thomas NHS Foundation Trust Hager & Werken HD Medi Healthaid Healthcare at Home Healthpoint Technologies Ltd. Helix Health Hutchings Consultants Ltd IDIS Ltd. Igennus Healthcare Nutrition Ikon Sales Ltd. IPM IPS SPecials ISTA Technologies J&K Henderson JAK Marketing Jaytec Glass Keito Europe Ltd Kent Pharmaceuticals Kinetic Labcold LEC Medical Lexon Lightsign Ireland Lipotrim Lloyds Pharmacy Lloyds TSB Healthcare M Cubed Mack's Earplugs Manakedi Skincare Martindale Pharma MASTA Ltd Mawdsleys Meda Pharmaceuticals Ltd Medequip Medilogic Mesmereyez Methameasure MHRA ModiPlus Moorfields Pharmaceuticals Morrisons MTS Medication Technologies Mundays Naturally Cool Kids Nature's Dream Nature's Plus UK NeatCigs Nekem Nelsons Spatone Neo G Ltd Network Packaging Nicolites Norseman Trolleys Nova Laboratories NPA nSpire Health Ltd Numark O’Keeffes Company OK Smokey Parkinsons UK Pasante Healthcare

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CATEGORIES AT THE PHARMACY SHOW 2013 • EPOS / IT / Software/Web Design/Telecoms • Monitoring/diagnostics/ Medical Instruments • Naturals & VMS • OTC • Packaging / Monitoring / Dosage • Pharmaceuticals

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G80

G73

WATER-J TECHNOLOGIE 3

G70

3

G60 5

G61 5

SANTANDER 3

G50 4 3 3

G53

APT UK

G51

VOCALZON 3

G40

MA

5

RESTAURANT & CAFE

G45 5 3 4

4

G34 G31 3

G20

3 BETTER

YOU LTD

3

G22 G24

4

CALL GARRY OR ESTHER TO DISCUSS STAND OPTIONS 0207 348 4903 / 02476 719 684

3

3

G16

3

KEYNOTE, KILLS & DEVELOPMENT FORUM F116 5

3

5

G94

ET SALUS TD UK

4

G93

5

3

F93 CN CREATIVE LTD

F91

F92

6

E90

E94

GALDERMA

3

3 3

G83

F82 HOLD

4

NRS

3

3.5

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F80 THE SPECIALS

3.5

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6

E80

4 6

F70 F74

ANSONS LLP SOLICITORS

G71

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IDIS LTD

2

3

G62

3

6

3

4 LIPOTRIM

REAL TRADING

3

2

4

G54

F50

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7

G55 GLOBAL FACTORIES

3

5

G43

G30

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10

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7

B106

4

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ABOUT 3 3 EYES 5

2

B92 CAFLON B98a 3 3

3 ERSKINE

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4

B94b

B83

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B92a

PHARMACY MEDICAL

B97

4

7

C51

D52

CONCEPTIONS

10

6

HOLD

MAIN AISLE

5.5

D35

NATURE’S

ALLIANCE HEALTHCARE 4

ATL SYSTEMS 4

6

A. VOGEL

C34

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3

A35 10

5 6 4

SOLGAR

C36

C36

4

RANDOX

C21

C20

ARX

10

NUMARK

10

10

A55

13

B30

13

6

SANTE VERTE

B35

WILLACH PHARMACY SOLUTIONS GMBH

6

6

SCANLITE

3

NETWORK PACKAGING

A30 A25

A&D INSTRUMENTS

A20

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5

HOLD

MTS MEDICATION TECHNOLOGIES

A15

13

5 CAMRX

B20

B21

HD MEDI

5

3

7

B38

5

D20

R.I.S PRODUCTS

B40

VITRY

5

D21

E20

4

C32

A57

SHORELINE (UK) LTD

C46

C31

A62a

5 PLUS UK

HOLD

5 6

JAYTEC GLASS

A60

B50

6

C44

SUGICHEM

13

A62

PREMIER HEALTH

C42

5.5

D31

3

Plan not to scale and subject to change. Correct at the time of print

3

6

NPA

9

C40

10

PFIZER

8

A70 A71 DR BEE

3

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C52

D41

ISTA TECHNOLOGIES LTD

Seats 250

1

13

5

4

2

4

3

6

D30

CLINICAL & SERVICES FORUM 2

4 NELSONS SPATONE

B71 CREATIVE

C50

3

BOOTS

5

E30

A74

5

12

9

7

A90

2

VISITOR CAFÉ

10

6

D40

A92

4 LABCOLD

B78

7

Seats 250

B60

NOVA LABORATORIES

D51

A94

A80

BCM SPECIALS

MARTINDALE PHARMA

4

D65

CHURCH & DWIGHT

COOPERATIVE PHARMANORD PHARMACY B97a MANAKEDI THE COLLAGEN CO.

9

6

4

3

7

ROCHE

A100

B93

B88

CLINICAL & SERVICES FORUM 1

MORRISONS

B95

3

B70

3

4

4

PERSPI-GUARD

B99

4

C72

6

GUY’S

B82

6

C71

B81

B80

C88

IPS SPECIALS

3

3

3

ACUMAG

3

B91

3

B108a

B94a

2

HEALTH

TRAINING

6

B90 B94

4 NSPIRE

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B108 BUTTERCUPS

BRAEMAR B96 B96a

C95

2

ROSKER

B106b

3

METHAMEASURE

HAH

2

A102

B103a B105 DUDLEY

J&K B107 HENDERSON

B104

2

C85

C84

B101a B103

3

CSY RETAIL

5

WAYMADE

10

HELIX HEALTH 6

F12

3

C70

HOLD

6

F25

3 4

2

D101

3

4

5

F20

DEBENHAM OTTAWAY

C91b

B102

B100a

2

3

FLEMING MEDICAL

C94

C83

PHARMA

9

E44

C99

5

6

B100

PROSPECT

3 BAPTT SHOPFITTERS

SPECIAL PROD'S GROSVENOR ALLIED 3 PARKINSONS UK 4

4

6

3

A110

6

E42 GSK CONSUMER HEALTHCARE

3

2

C107 ACTIVIA C109 LLOYDS TSB

6

4

6

6

5

4

5

D50

7

5

C98

C93 C91a

3 SINCLAIR IS 4

5

4

3

G23

C80

RECKITT BENCKISER

7

PERSONAL DIAGNOSTICS

IPM

O'KEEFFES COMPANY

REGAL HEALTHCARE

6

ROBOTIK TECHNOLOGY

8

G21

3

CHRISTIE & CO

10 PHARMARAMA

E52 QUANTUM 10 PHARMACEUTICALS LTD

F30

THE PHARMACY CONSULTANCY

C92a C91 2

2

HEALTHCARE

BR PHARMA C96

5

PROTOMED LTD

6

G33

C97

1

SAINSBURYS

3

3 3

5

NICOLITES

5

3 3

PROTO-COL

11

E66

E50

F40

BRADFORD COLLEGE

DENWARD

3

VAPELUX

3

B110

McKEON EAST MIDLANDS PRODUCTS PHARMA 3 LTD 5

4

4LITTLE1 ARISE AND SHINE

D88

D60

6

F44

4

4

D86

CONSULTANTS

F42

3

6

CRAIG & E62 HAYWARD

6

ASTA LTD

4

D80

C108

4

D91 D91a D99 D98 HEALTHY D97 JAK MUNDAYS EUROPE 4

C101a

C90

D70

F51 HUTCHINGS

3

3

7

5.5

KENT

3

E72

E64

10

F60

SPOON

ANTI-SNORING

C103 PIVOTEL C105

COMPANY

4.5

F61

3

D96 NEKEM

6

E76 THE UROLOGY E74

E60

READYSPEX AVICENNA

2

2

CALM NATURAL

4

2

D92 SPILLY D94

SKILLS

3

5

DURBIN 4

B112

6

SOLICITORS

3

2

7

NEATCIGS

2

D90 SCIENTIA D93 D95 GOODNIGHT

3

3

6

F62 F63

R THERMOSKIN

E70

4

7

G65

3

4

3 6

2

E97 E99

6

MAIN AISLE

G75

NRS

E82

POSITIVE SOLUTIONS

6

3 3

B114

2 C100 MESMEREYEZ C101 CHEMI-CALL C106 2 C102 PDT C104

SMARTLIGHT 4 EUROPE LTD

5

E88

DE GROUP

E81

3

1 3 2 PHYSICOOL NORSEMAN MHRA 2 2 2

5

F84

E107

Seats 250

MOORFIELDS

4

5

HEALTHCARE

E91 E96

3

E95

MEDILOGIC

3

2

E105

7

2

E92

2

C110

HOLD

3

D106 MODIPLUS E143 CPPE

C114

2 D101 D103 D109a D109 KEITO 4 HAGER & WERKEN BRUSH BABY FORTUNA D108 2 D102

E100

5

3

4 6

NATURE'S DREAM MANDEVILE NATURALLY 1COOL KIDS E93 E93a AKB IKON 9 1

CITY SPRINT KINETIC HEALTHCARE

M CLEMENT CLARKE

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MAIN AISLE

3

3

3

6

GPhC

D112 D110 NEO-G M CUBED

SYMPROVE

E103

E102

5

UIP PATTERSON MEDICAL

NE

LEXON

Seats 250

D116

PHARMACY EQUIPMENT

EAST STONE SPECIALS

5

F104

E110 4

E104

5

G105

JEL ES

5

F100

F101

E112

DAY LEWIS

6

PASANTE

A

E114

LEC MEDICAL

G108

K

Seats 500

F110

PHARMACY BUSINESS ACCELLERATOR

OTC ACADEMY

3

F10

13 3

IGENNUS HEALTHAID LIGHT SIGN

E12

6

HEALTHPOINT TECHNOLOGIES LTD

E10

MAIN AISLE

6

CAMBRIAN ALLIANCE

3

D16

8

ETHIGEN LTD

6

5

D12

5

PLANET HEALTH

D10

3

C14

6

PHARMACY CHARLES RUSSELL PARTNERS LLP

3

C10

6

MCS

MAIN AISLE B16

3

B14

6.5

6.5 6

RA ACCOUNTANTS AMBE LTD

B10

3

A10

3

PROFOOT PG MUTUAL

VISITOR ENTRANCE

8

EXHIBITOR NEWS

Alliance Healthcare at Pharmacy Show 2013

First aid emergency burn treatment

At next year’s Pharmacy Show Alliance Healthcare will be showcasing the breadth of its pharmacy offering. Having moved some years ago from a traditional wholesaler model, Alliance Healthcare now provides a broad range of products and services to support both pharmacists and manufacturers.

Water-Jel is the leading first aid emergency burn treatment used by industry, Emergency Medical Services, Fire Services, Sea Air Rescue, all areas of the U.S. Military Armed Forces, Food Services and Formula One motor racing worldwide, plus the general public.

With over 26,000 products delivered per day to all of the nation’s 16,000+ dispensing points — community pharmacies, dispensing doctors and hospitals - being a leading distributor and wholesaler of pharmaceutical, medical and healthcare products is still very much at the heart of what we do.

Next year’s stand will include the award-winning Almus range of generic and OTC medicines, Alvita patient care products, Alphega Pharmacy UK, Short Line and Full Line Support, Surgicals, Specials, NWOS, OTC Direct and Health and Beauty products.

Don’t miss out on the chance to vote for your ‘Manufacturer of the Year’ for the Alliance Healthcare Awards. www.alliancehealthcare.co.uk or via email awards@alliance-healthcare. co.uk. All entries will be entered into a prize draw with the chance to win a £250 travel voucher. (deadline for entries is 14 December 2012).

Every 25 seconds, someone is burned or scalded in their home.

Are you prepared to treat a burn? As the world leader in the burn care industry, Water-Jel consumer products utilize the same technical expertise that goes into our professional burn care products. When a household burn occurs, every second counts. These are must-have burn care products for every home.

Water-Jel has also added to their burn care range a new 2-step treatment specifically aimed for people who have radiotherapy. The product is called R1&R2 and is used a prophylaxis to protect the skin from day 1 of radiotherapy.

VISIT US AT STAND G73

VISIT US AT STAND B50

Supporting the AfricanCaribbean Community

Confidante the revolutionary new sexual health test

There is a worldwide trend within the AfricanCaribbean Community to “go natural.” (Keeping hair in its natural state) and refraining from using harsh chemicals on the hair, which have caused irritations, alopecia and other health concerns.

®

Randox laboratories is one of the leading clinical diagnostic companies in the world; ranked 23rd out of over 1600 companies in the in vitro diagnostics (IVD) market, the only British manufacturer of clinical diagnostic products.

Launched at the Pharmacy Show 2012, (and exhibiting again in 2013) Confidante® is our revolutionary new sexual health test. Confidante® is the only OTC product that can simultaneously detect 10 of the most common STIs (including chlamydia, gonorrhoea and syphilis) from a single patient sample.

Confidante® uses molecular diagnostic technology that far exceeds other STI tests currently available. The test uses a highly sensitive and specific Polymerase Chain Reaction (PCR) amplification assay, coupled with our unique Biochip Array Technology, to provide rapid and extremely accurate results.

Confidante® allows people to take control of their sexual health, providing convenient and confidential access to laboratory STI testing from home.

In this community it is not just damage that has caused these women to hide their hair under wigs it is being underrepresented in the health and beauty industry. This is rapidly changing; celebrities such as the UK’s Corinne Bailey Rae and Oprah Winfrey are wearing their hair natural showing how beautiful and accepted it is.

Black Women are now embracing their natural beauty but many have forgotten how to care for afro hair. So Arise and Shine Cosmetics have been supporting them through educational leaflets, hair management presentations and our sort after product range made with herbs, butters and unrefined oils, which have sold out at International Afro Hair Shows. We understand the culture of afro hair and the need for it to look good and be healthy, hence the £65m and growing Ethnic Beauty Industry in the UK and the $9b Black Hair Care Industry in the USA. We love what we do and we recognise that health is more than just your 5 a day. We invite you to join us on our journey. www.ariseandshinecosmetics.co.uk

VISIT US AT STAND C93

Confidante®: For peace of mind. www.confidantetest.com

VISIT US AT STAND C36

Pivotell automatic pill dispensers – helping vulnerable people Pivotell is the leading supplier of Automatic Pill Dispensers designed to support vulnerable people remain living independently at home.

Automatic Pill Dispensers can have a very dramatic impact upon medication compliance and safety for frail older people, leading to increased safety, reduced hospital admissions and thus improving quality of life.

Although many pharmacists fill our dispensers we need to find more. A common problem that may of our customers have is finding a pharmacist to fill when there is no family member available.

We will be looking for more pharmacists willing to assist at the Pharmacy Show 2013. To learn how Pivotell Automatic Pill dispensers are already helping vulnerable people in the West Midlands, please read the West Midlands Automated Pill Dispenser report.

The summary and the full technical reports can be downloaded from http://www.pivotell.co.uk/Working-withLocal-Authorities-and-the-NHS.htm or from the WMIEP website at http://www.westmidlandsiep.gov.uk/index. php?page=604 For further information please visit our www.pivotell.co.uk or call us: 01799 550979

website:

VISIT US AT STAND C103

The widest selection of specials and special obtain lines in the UK Quantum Pharmaceutical is the UK’s leading manufacturer and supplier of unlicensed medicines and special obtains.

The cornerstone of Quantum’s business is the provision of the highest level of service. Whatever the customer’s request, it is Quantum’s mission to source the formulation, delivery system or product needed.

Quantum offers the widest selection of specials and special obtain lines in the UK, which currently stands at 30,000 products with new lines are constantly being added.

In addition to their extensive product portfolio, Quantum offer unrivalled turnaround times, which is vital for both community and hospital pharmacy. By being open from 8am through to 10pm they can process and manufacture orders at the customer’s convenience. Their flexible and responsive approach enables Quantum to work hand in hand with pharmacists to help satisfy patient requirements, improve compliance, and enhance patient outcomes, so that pharmacists can deliver a best in class service to their patients.

Pharmacy refrigeration VISIT US AT STAND E50 made to the highest EMP – Supplying the standards Helping European pharmaceutical industry Providing you with a large range of pharmacy pharmacists work in fridges for safe and reliable storage; Lec Medical EMP Ltd are one of has temperature in control. the fastest growing the UK companies in the UK Come and see us and view our new and improved range Pharmaceutical supply industries with year on year growth of nearly 100%.

EMP are the largest private label supplier of Eyecare products in the UK to the retail sector.

With our Vizulize brand we are also one of the main branded eyecare suppliers in the UK. EMP supply a large range of licenced Pharmacy and GSL products both in private label and in branded form.

of pharmacy counter top, under counter and free-standing refrigerators, plus some exciting new product launches! We have gone above and beyond with our new pharmacy lines which will provide you with total confidence in your pharmacy refrigeration. We really do have temperature in control.

Just some of the reasons to choose Lec Medical as your refrigeration specialist:

Are you looking for highly motivated and reliable pharmacists?

We specialise in recruiting and training EU pharmacists to work in the UK, and with the “Three Year Rule” removed, we are advising many clients about the potential of this recruitment option.

EMP specialise in providing a complete service to our customers, covering.

• Manufactured in the UK • R600a Energy efficient & environmentally friendly • Unrivalled anti-microbial handles on most models • FREE 2 years parts and labour warranty, NO COMPLEX REGISTRATION OR EXCLUSIONS giving you COMPLETE peace of mind!

Identification of new and innovative product areas.

• Temperature mapping and maintenance services

First follower private label solutions, In-house design and regulatory solutions, Packaging solution development, Flexible delivery solutions.

We look forward to meeting you at the show. www.lec-medical.co.uk

You can email us at info@farmaempleo-uk.com and arrange to have a chat or please feel free to call us directly on 07976 240 450.

VISIT US AT STAND B112

VISIT US AT STAND F110

SEE US AT THE PHARMACY SHOW

Pollenase is our biggest licenced brand encompassing a unique single branded Pharmacy Hayfever solution.

We have hundreds of pharmacists, recruited through Farmaempleo, working successfullly right across the UK. Our priority is always to find the right candidate for your vacancy.

We specialise in highly motivated and skilled pharmacist with excellent English, who are able to cope with today´s demanding pharmacy environment.

EXHIBITOR NEWS

Creating superior pharmacies for over twenty years Yorkline has been creating superior pharmacies for over twenty years. Always at the forefront of innovative design combined with a thorough understanding of the changing professional requirements of a pharmacy, Yorkline offers clients of all sizes a truly bespoke and professional service.

With regulations relating to construction and shopfitting work changing and now placing a significant risk on pharmacy owners, Yorkline have the in-house skills and expertise to ensure all projects run smoothly and safely whilst fully complying with the changing legislation.

In uncertain economic times Yorkline do not cut corners! We provide a finished product that will stand the test of time, just like our business having traded for over twenty years.

Always being at the forefront of innovation, we keep our costs low and quality high by efficiently utilising our own state of the art manufacturing facility and directly employed skilled workforce. Visit www.yorkline.co.uk

SEE US AT THE PHARMACY SHOW

Scientia Skills makes its presence felt A newcomer at this year’s exhibition, Scientia Skills showcased their range of products and services which were received with enthusiasm and interest by visitors to their stand.

Offering support in dispensary operations, learning and development, Human Resource management and support staff training, Scientia Skills are committed to ensuring that you benefit from their expertise, enthusiasm, dedication and clarity of purpose.

Scientia Skills have agreed to maintain their training courses show prices until 31st December 2012 Medicines Counter Assistant Programme £60.00+VAT – paper tests - £40.00+VAT – online tests Dispensing Assistant Programme £125.00+VAT – paper tests - £99.00+VAT – online tests Looking after your dispensary stock training programme £32.50+VAT – online test only To order any of the above courses contact Scientia Skills quoting the code PSSS007: Telephone: 01380 726701, Email: info@scientiaskills.co.uk Web: www.scientiaskills.co.uk

VISIT US AT STAND D90

IPS Specials – making customers’ lives easier

products, Obtains.

IPS Specials is a state-ofthe-art cGMP, MHRA licensed manufacturer of Specials with over 20,000 formulations, as well as supplying imported named-patient medicines & Special

Founded in 2001, IPS Specials focuses on making our customers’ lives easier by providing quality products with excellent customer service and innovative solutions such as the Invoice Stickers which were a recent success in an NHS trial in Wales.Achieving this required us to become “best in

class” across all aspects of service quality and range.

IPS believes in getting it right: the right medication at the right dose, the right formulation at the right price.

We are pleased to be exhibiting at Pharmacy Show 2013 where we will be updating pharmacists on recent trends and the future of the Specials industry.

Tel: 0800 644 0747 Email: info@ipsspecials.com Web: www.ipsspecials.com

9

Test kits and monitoring devices for both home and professional use With the increasing interest from consumers in monitoring aspects of their health, the market for self-diagnostic tests and professional health screening services in the UK is steadily increasing and offers a significant business opportunity for Pharmacies.

Personal Diagnostics manufacture and market an extensive range of test kits and monitoring devices for both home and professional use, to screen for many common health conditions including; • ThyroScreen - test for hypothyroidism • AnaemiaScreen - test for iron deficiency anaemia • UlcerScreen - test for peptic ulcers • Xeliac Test Pro and CoeliacScreen Professional - tests for Coeliac disease • Self-Sure - bowel cancer test • Teco hsCRP - test for CVD risk assessment • Lactose Intolerance DNA home test • Single and Dual Chlamydia and Mycoplasma genitalis DNA home tests • Bacterial Vaginosis & Candida DNA home test • Total Cholesterol Monitor • Lipid Profile Monitor (Total/HDL/LDL cholesterol and Triglycerides) • Haemoglobin Monitor All products are supported with in-store marketing materials, training materials and an easy purchasing on-line or via wholesalers.

VISIT US AT STAND G30

READ THE LATEST SHOW NEWS AT WWW.THEPHARMACYSHOW.CO.UK

VISIT US AT STAND C70

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05/09/2012 10:09

10 EXHIBITOR NEWS

E-Lites Electronic Cigarettes E-Lites Electronic Cigarettes offering smokers a better, safer, healthier, alternative to tobacco at affordable price points. And there’s no passive smoking with E-Lites.

E-Lites are the UK’s leading e-cigs brand. A British Company, formed with the intention of introducing a healthier & recreational alternative to tobacco cigarette smoking E-Lites are founder members of ECITA the Electronic Cigarette Industry Trade Association who are committed to achieving excellence within the industry. ECITA offer a united and cohesive body to ensure the correct regulatory framework is applied to these products now, and for the future. ECITA are engaging directly with the Government body the MHRA.

E-cigarettes – Do the OK Smokey…

OK Smokey is a world leader in electronic smoking devices.

Those who smoke e-cigarettes often claim they are better than the real thing and that they can help smokers kick the habit. OK Smokey has scoured the world to find the best, most affordable products for its range of smoking devices.

There are loads of flavours containing varying amounts of nicotine – as well as nicotine-free versions. E-cigarettes contain an inhaling tube and a liquid that is vaporised to produce a smoking experience - without smoke.

OK Smokey sells all the liquids in varying sized containers, all the batteries and chargers required and there are new products coming out all the time.

From simple business reviews to complex project management The Pharmacy Consultancy is one of the UK’s leading management consultancy companies, which specialises in all aspects of the retail and community pharmacy industry.

The company offers a wide range of services, from simple business reviews to complex project management and from contract applications and relocations to its signature service of raising finance for pharmacy acquisitions and developments. The company also maintains trusted and valued connections with many industry experts in the fields of law, taxation and wealth management.

E-Lites comply with all current UK, EU and US regulations including CE, ROHS, SGS, WEEE & CHIP4.

There are starter kits and travel kits, pipes, cigars – but of course no ashtrays!

E-Lites are manufactured to the highest standards in a state of the art climate and dust controlled facility. Current production capacity is 20,000 units per day. We can deliver to any location globally. Est. 2007 in the UK and USA. .

And using e-cigarettes means a smoker’s fingers can keep tapping and turning, just as they always have done.

E-cigarettes have been common in parts of Asia since 2003, but only now is the rest of the world catching on.

Kevin Nichols, Managing Director, is very well known within the industry and has more than 30 years experience in banking, financial management and community pharmacy and his knowledge and experience help to ensure the delivery of a highly professional and bespoke service to clients, irrespective of the size of the job to be undertaken. Following two highly successful years at The NEC in Birmingham, The Pharmacy Consultancy will, once again, be exhibiting at the 2013 Pharmacy Show.

In 2010 the principle of “Harm Reduction” was adopted by the UK governmental body MHRA and anti smoking lobbying group ASH UK; this has increased awareness, and availability of alternative nicotine products.

VISIT US AT STAND G82

VISIT US AT STAND G33

Visit our websites for more information. www.E-Lites.co.uk, www.realtrading.co.uk Centralised warehousing and distribution centre established in 2011 for fast and efficient national and European order fulfilment. E-Lites have offices in The UK and USA and a presence in over twenty countries worldwide.

For retail/wholesale queries contact: call: 0121 782 6399 Email: danny@realtrading.co.uk

VISIT US AT STAND F60

READ THE LATEST SHOW NEWS AT WWW.THEPHARMACYSHOW.CO.UK

Ista Technologies Ltd. – The Pharmacy App Conceived by pharmacists, designed by specialists and delivering real results for Independent Pharmacy, ThePharmacyApp is your chance to engage with your customers with tools only available to the large corporate businesses of this world.

• Tools for customers to improve medication adherence and medication outcomes.

With the App you will be able to deliver: • Instantaneous re-ordering of regular medications OR preliminary ordering of Acute medications; • Enhanced marketing penetration and information distribution DIRECT to your customers;

Want to know more? Call us on: 0151 601 9793 Email: info@istatechnologies.com Internet: www.istatechnologies.com

With over £20 billion expecting to be sold through the mobile market in the UK in 2012, can you afford to delay or be left behind?

We will have you up-and-running in FOUR weeks and you simply pay a monthly license fee – NO SETUP FEES APPLY.

VISIT US AT STAND D30

need to dispatch fragile goods such as glass bottles, lightweight packs and dispensers?

How secure is your pharmacy delivery service?

CitySprint Healthcare, the UK’s leading healthcare logistics provider, delivers secure tracking for your prescription drugs, fridge lines and controlled drugs with our innovative PharmaTrak solution.

Whether you are operating a local independent or online pharmacy, a regional or a national chain, our secure, live GPS track and trace system, PharmaTrak, provides a comprehensive collection and delivery management system.

• • •

The answer is

®

Prescription drugs and medication cannot be mis-delivered Complete electronic audit trail and real-time GPS tracking Reduces your pharmaceutical logistics costs significantly

For more information on PharmaTrak, visit citysprinthealthcare.co.uk or contact 0845 020 3000 Scan the QR code for more information on our PharmaTrak offering . . .

...protection you can trust!

Air Sac c/o Network Packaging Ltd, Unit 5 Lanesfield Drive, Spring Road Industrial Estate, Ettingshall Wolverhampton WV4 6UA.

T: 01902 496666 E: sales@airsac.co.uk W: www.airsac.co.uk

www.thepharmacyshow.co.uk

Boots talks tough as tough times loom

Pharmacy is not the GPs’ plaything

These are tough times to be a pharmacy owner; NHS margins are declining and consumers don’t know what pharmacies can do. “Consumer perceptions of pharmacy have not shifted in eight years,” Peter Bainbridge, Boots’ Director of Pharmacy, told a packed Pharmacy Show auditorium.

Delivering the first keynote conference presentation of day two of the Pharmacy Show in Birmingham, Bainbridge told delegates that pharmacy has to move with the times, and outlined why and how Boots was changing work processes to enable staff to be as customer-facing as possible.

He told delegates that new services such as Medicines Use Reviews and the New Medicine Service were “really important; pharmacy has to do the new services to show its commitment to the new services”.

He said that Boots would make its dispensing platform more efficient, and use technology and skill mix to deliver services that offer consumers convenience and comfort, and that appeal to their need for personalised patient care and peer support.

He said that thanks to 13,000 or so health ‘Apps’ consumers will increasingly come into pharmacies knowing more about their health conditions than the pharmacy staff. He also told pharmacists to expect consumers who have “never been wealthier and healthier – or older and unhappier”.

Among the ways Boots will meet this demand are increasing the number of collocated GP practices to over 100 within the next three years and offering innovative services through the Any Qualified Provider contract model, Bainbridge said.

PETER BAINBRIDGE

How Day Lewis took on Category M – and won “The latest Category M squeeze is worse than ever before. If you haven’t prepared for it, do it now, or in January you are in for a shock. Category M is not new, and it is here to stay. There will be clawbacks every year and you must make provision for that.”

Speaking to the Pharmacy Show on the eve of adding six pharmacies to the Day Lewis network (including three from former Royal Pharmaceutical Society President Nicholas Wood), company Founder and Chief Executive Kirit Patel said: “Service is the key to survival; service has got to be where pharmacy is going. How else but do you deliver service but through your people?”

In a talk entitled, ‘Employee trust – the key to any successful business’, he told delegates that good managers appreciate that pharmacy goodwill lies in people: the people who work in the business and the people who shop there. He said: “It’s an expensive asset, and it needs to be protected. Get it right and your business will go well. Get it wrong and you will lose your pants.”

He told delegates that good relationships with employees, built on mutual trust, respect and appreciation, have contributed greatly to the growth of the Day Lewis chain, and he said: “In the past I didn’t show enough care for my people, and as a result they didn’t care for me.” He added: “My employees trust me to know that income from services such as Medicines Use Reviews will be used to protect jobs. That cash in the bank that comes from good stock control is available to pay wages.

Today, my philosophy is loyalty, and I find that loyalty breeds loyalty.”

Topicals and supportive There’s no place quite care specialist like Morrisons Sinclair IS Pharma is an international specialty pharmaceutical company providing solutions to treat wounds, dermatological & oral diseases through advanced surface technology & innovative delivery systems.

As a leading topicals and supportive care specialist, Sinclair IS Pharma strives to improve the health, appearance and confidence of our patients, creating value for healthcare providers.

Sinclair IS Pharma has a growing sales and marketing operation that is present in the UK, France, Italy, Germany and Spain, alongside an extensive marketing partner network across selected developed and emerging markets.

Sinclair IS Pharma, Whitfield Court, 30-32 Whitfield Street London W1T 2RQ. Tel: 020 7467 6920 Email: enquiries@sinclairispharma.com Web: www.sinclairispharma.com

VISIT US AT STAND C80

As the UK’s fourth largest food retailer, we’re renowned for serving over 11 million customers with the freshest products every week, offering fantastic customer service and when it comes to our pharmacies – providing first-class patient care.

In fact, great pharmacy practice is at the heart of everything we do, and as we expand and develop our services to meet the needs of our customers and local communities, we need talented people who are ready to make a real impact on the future of our pharmacies.

With a number of pharmacies across the country and growing, there’s more than one great reason to join us.

Working within our modern, in-store facilities, you’ll have the opportunity to reach out to the local community and help us to improve the health and well being of all our customers.

We have a whole variety of careers to choose from but don’t just take our word for it visit stand A94 and discover for yourself why more people are choosing Morrisons for the freshest Pharmacy careers.

VISIT US AT STAND A94

11

ALESSI DR CHARLES

“Pharmacy is in the right place to help the Government succeed in its health reform,” NHS clinical lead Dr Charles Alessi told pharmacists attending his Pharmacy Show Clinical and Services Forum lecture, Adherence – it’s about a lot more than medicines.

The Chairman of the National Association of Primary Care said that pharmacists were mistaken if they felt they were being excluded from the new NHS - or that pharmacists were the GPs’ “plaything”.

Citing the Healthy Living Pharmacy model as an example of care focussed on health and wellbeing but delivered closer to patients’ homes and in a readily accessible way, he told the audience: “We must embrace health and wellness. Community pharmacies are in the community.

You are as close to patients as it is possible to be.”

He told delegates that healthcare delivery systems are an important determinant of healthcare value as perceived by patients – yet these systems are flawed. He said: “GPs have developed a language that no-one else understands and we have celebrated professional differences.” Looking at 50% medicines adherence rates at one year, he said: “This system doesn’t seem to be working terribly well.”

Other determinants of health include: people’s living arrangements and environment, degree of social isolation, employment status, and lifestyle choices.

Healthcare delivery systems are said to contribute about 20% of the total healthcare value experienced by patients.

The global leader in unlicensed medicines Idis are recognised as the global leader in unlicensed medicines. We have 25 years experience of providing access to unlicensed medicines and currently manage over 4,000 active product lines and 1,000 daily stock lines.

We have committed and highly knowledgeable in house teams who are dedicated to minimising your risk in all circumstances. You can rest assured that every medicine you receive will have gone through our rigorous and efficient quality and risk mitigation process and that our medical information experts are on hand to answer any questions you may have.

We pride ourselves on the service we provide pharmacists, including accurate orders, on time delivery and assurance on product quality. We have a dedicated customer service team who will manage your sourcing enquiries, place your order and offer all the relevant documentation you may require for a specific medicine.

More information on Idis can be found at www. idispharma.co.uk.

VISIT US AT STAND F74

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