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WE CARE LIKE FAMILY
WE CARE LIKE FAMILY
We are growing and have exciting career opportunities in the health care industry.
LIKE FAMILY
available positions.
Life in balance.
We are growing and have exciting career opportunities in the health care industry.
To join our talented, professional team, please visit one of our care facilities career pages for available positions.
We are growing and have exciting career opportunities in the health care industry.
A company philosophy that speaks to a continual process of individual and collective development to improve our well-being, quality of life and personal relationships.
Life in balance.
To join our talented, professional team, please visit one of our care facilities career pages for available positions.
A company philosophy that speaks to a continual process of individual and collective development to improve our
Our Mission.
Life in balance.
Life in balance.
Our Mission.
To provide people in our community with healthcare, customer services, support & employment to achieve their individual best quality of life.
17 Sunrise Drive Oswego, NY 13126 315-342-4790 | www.morningstarcares.com
quality of life and personal relationships.
A company philosophy that speaks to a continual process of individual and collective development to improve our well-being, quality of life and personal relationships.
To join our talented, professional team, please visit one of our care facilities career pages for available positions. 17 Sunrise Drive Oswego, NY 13126 315-342-4790 | www.morningstarcares.com
Our Vision.
A company philosophy that speaks to a continual process of individual and collective development to improve our well-being, quality of life and personal relationships.
Our Mission.
To provide people in our community with healthcare, customer services, support & employment to achieve their individual best quality of life. Our Vision.
To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.
Our Mission.
Our Team.
To provide people in our community with healthcare, customer services, support & employment to achieve their individual best quality of life.
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To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.
To provide people in our community with healthcare, customer services, support & employment to achieve their individual best quality of life.
Registered Nurses
Licensed Nurses
Our Vision.
Our Team.
Our Vision.
Physical Therapists
Occupational Therapists
Registered Nurses
Licensed Nurses
To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.
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To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.
Physical Therapists
Our Team.
Social Workers
Our Team.
Occupational Therapists
Speech Therapists
Registered Nurses
Recreational Therapists
Registered Nurses
Licensed Nurses
Dieticians
Social Workers
Licensed Nurses
Nurse Aides
Physical Therapists
Physical Therapists
Occupational Therapists
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Speech Therapists
Speech Therapists
Social Workers
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Recreational Therapists
Recreational Therapists
Dieticians
Nurse Aides
ssist ed Living Community
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Sunrise Drive Oswego, NY 13126 315-342-4790 | www.morningstarcares.com 220 Tower Street, Waterville, NY 13480 315-841-4156 | www.watervillecares.com
Tower Street, Waterville, NY 13480 315-841-4156 | www.watervillecares.com
R ehabilitation and N ursing C enter
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12
GUIDES & RESOURCES
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Rochester / Finger Lakes Healthcare Guide is published annually by Local News, Inc., publisher of In Good Health: Rochester’s Healthcare Newspaper. Content for the guide was gathered in November–December 2024.
Really, Really Bad Food You Should Stay Away From (If You Can)
BY ANNE PALUMBO
We hear a lot about “superfoods” these days — foods that offer high levels of desirable nutrients that are believed to offer simultaneous health benefits beyond their nutritional value.
These foods, as defined in the Merriam-Webster Dictionary, are “rich in compounds (such as antioxidants, fiber or fatty acids) considered to be beneficial to a person’s health.”
But what about “superbadfoods” — foods that offer high levels of undesirable nutrients that clog arteries, add pounds, raise blood pressure, trigger diseases, and shorten lives? Foods that we mindlessly eat or (gasp!) feed to our kids or grandkids? Where’s Merriam’s definition for those disastrous foods?
While there are dozens of unhealthy foods out there, we’ve mentioned some alarming — perhaps surprising — foods that our bodies could regularly do without.
Just how bad are they?
Well, when you compare what these superbadfoods offer up in a single serving
against what the experts recommend for an entire day, you may be persuaded to rethink your eating habits.
Average daily recommendations from accredited institutions:
• Sodium: less than 2,300 milligrams per day (equal to about 1 teaspoon of table salt) and no more than 1500 milligrams per day with high blood pressure.
• Sugar: no more than 100 calories per day (about 6 teaspoons or 24 grams) for most adult women and no more than 150 calories per day (about 9 teaspoons or 36 grams) for most men.
• Fat: should contribute 20% to 35% of total daily calories (about 45-78 grams) with no more than 20 to 30 grams of saturated fat.
• Cholesterol: no more than 200 milligrams a day (if risk factors for heart disease present); no more than 300 milligrams a day (if no risk factors).
• Overall calories: Calorie needs vary depending on the person and their personal health goals, but an average starting number is around 2,000 calories per day.
Of course, no one is suggesting you never fraternize with another Frito again. Moderation is the key here: daily, devoted, mindful moderation. As the saying goes, “Man and woman cannot live on junk food alone.”
BACON AND OTHER PROCESSED MEATS
What do years of regularly eating processed meats and health have in common? Cancer.
According to the World Health Organization, regular consumption of processed meats — bacon, sausage, hot dogs, ham and cold cuts — has been associated with an increased risk of cancer (especially colon and stomach), as well as heart disease and diabetes. All meat that has been smoked, salted, cured, dried or canned is considered processed. Nitrates and nitrites — whether synthetic or natural (i.e. celery powder) — are the processing agents behind the elevated risk. Chemicals aside, many processed meats are high in calories, fat (especially saturated fat) and sodium.
One classic Zweigles hot dog (minus the bun and fixings) has 220 calories, 19 grams total fat (7g saturated), and 660 milligrams salt. Three slices of bacon have 150 calories, 12 grams total fat (3 grams saturated), and 550 milligrams salt. With early-onset colon cancer rates on the rise for younger adults, it should give all of us pause. Many experts do say, however, that eating a small amount of processed meat occasionally, such as once or twice a month, is unlikely to significantly harm health.
Tips: Check out plant-based alternatives. Swap red-meat processed foods for white-meat processed foods, which generally have less total and saturated fat. Consider canned or pouched tuna or salmon instead of classic lunchmeats like ham, pastrami, roast beef or salami.
SUGAR-LOADED SOFT DRINKS
Drinking soda is like guzzling liquid candy, no thanks to its high concentration of sugar. Sugary drinks are a major contributor to our country’s obesity epidemic, which is why many states have actively banned the sale of sodas in high schools. Coke Original, America’s most popular soft drink, has 2-3 times our average daily sugar needs in one serving! Why worry about consuming too much sugar? In the short term, it may contribute to acne, weight gain, tooth decay and fatigue. In the long term,
excessive sugar consumption increases the risk of Type 2 diabetes, obesity, heart disease, certain cancers, high blood pressure and depression. Of course, some sugar (which the body converts to glucose) is essential for energy production and proper brain function.
Tips: Gradually replace soda with nutritious alternatives: water infused with fresh fruits and herbs, sparkling water with a splash of fruit juice, homemade iced or herbal tea, reduced-sugar fruit juices and smoothies, and good old plain water.
CHIPS AND OTHER IRRESISTIBLE SNACKS
Oh, how we love our Lay’s, Doritos, Cheetos and Rice Krispies Treats here in America! Indeed, they fly off our supermarket shelves to the tune of $52 billion per year. Despite being convenient and addictive to boot, chips, like most other ultraprocessed snacks, are astoundingly unhealthy (one serving of Lay’s classic: 160 calories, 10 grams of fat, 170 milligrams sodium). What’s more, they defy everything — everything — a snack is supposed to do: give your body a nutrient-dense, long-lasting pick-me-up between meals. Research has shown that because today’s ultraprocessed snacks contain a lot of fat, sugar, salt and carbs, they are better at activating the brain’s reward system. Translation? We
can’t stop eating them. The unfortunate consequences? We develop many of the same chronic diseases as those associated with sugar-loaded soft drinks.
Tips: Opt for snacks with protein, fiber, and healthy fats that take longer to digest and help keep you full throughout the day. A few suggestions: nuts, Greek yogurt with fruit, hard-boiled eggs, cheese with whole-grain crackers, popcorn, homemade trail mix and protein smoothies.
CANNED AND CHAINRESTAURANT SOUPS
Although soups may be the perfect meal when you’re feeling chilly, under the weather or not particularly hungry, some canned and chain-restaurant soups are not so perfect for your health. From sodium to fats, calories to cholesterol, soups can foil your good intentions in just a few slurps. Are you sitting down? One cup of Campbell’s Chicken Noodle Soup, their most popular soup, has 1780 milligrams of sodium — a whopping 78% of daily needs knocked off in one bowl (over 100% for those with high blood pressure). Panera’s popular broccoli cheddar soup has 1560 milligrams of sodium without the bread bowl and a staggering 2140 milligrams with. While sodium is an essential nutrient that controls blood pressure and is needed to make nerves and muscles work properly, too much sodium
can lead to high blood pressure, heart disease, kidney strain, and stroke. It can also drain calcium from bone.
Tips: When dining out, choose brothbased soups over cream-based; when buying canned, opt for lower-sodium brothbased soups; and when making soup, go easy on the salt, substitute cream or whole milk with reduced-fat milk, use whole grains versus refined, and up the veggies.
SNEAKY FAST-FOOD SALADS
Most of us think salads are automatically healthier foods: low in calories, sodium, and fat; high in vitamins, protein, and fiber. The ones we make at home: perhaps; the ones we order out: perhaps not. For example, Chick-fil-A’s Cobb salad with avocado-lime ranch dressing—high in calories (830), fat (60 grams), and sodium (2220 mg)—is no day at the healthy-diet beach! And building a Chipotle salad with lettuce, chicken, guacamole, corn, cheese, and chipotle-honey vinaigrette, chased with a side of queso blanco and chips, could quickly turn that healthy-sounding lunch into a calorie bomb. Nonetheless, salads are an important part of a healthy diet because they are a year-round source of essential vitamins, nutrients, and beneficial antioxidants
that can help reduce the risk of chronic diseases such as heart disease, diabetes, cancer, and obesity.
Tips: Whether taking out or making at home, assemble salads wisely: forgo caloric toppings (bacon bits, croutons, candied nuts) and baked shell bowls, go for dark greens, add healthy protein sources, bump up the veggies, opt for vinaigrette- or yogurt-style dressings over cream-, cheese-, or mayo-based ones, and request dressing on the side. Oh, and stay away from “crispy” and “crunchy” protein sources, as the description implies “deep-fried.”
FRENCH FRIES AND OTHER FRIED FOODS
From French fries to onion rings, donuts to funnel cakes, many of us find fried foods irresistible. Unfortunately, compared to other cooking methods, deep frying adds a lot of calories and fat. For example, one small baked potato contains 120 calories and 0.2 grams of fat, while the same amount of French fries contains 430 calories and 20 grams of fat. What’s more, fried foods are typically high in trans fats, the worst kind of fat you can eat. Unlike other dietary fats, trans fats do a number on cholesterol: raising “bad” while lowering “good.” Research has shown that a diet lad-
en with trans fats increases the risk of heart disease, the leading killer of adults. But the badness of fried foods doesn’t end there. Regularly eating fried foods puts you at a greater risk of developing Type 2 diabetes and obesity, two conditions that, over time, can lead to high blood pressure, some cancers, nerve damage, sleep apnea, dementia, heart disease, asthma, and more. Yikes.
Tips: Avoid or severely limit your intake of fried foods. When frying at home, choose safer, more stable oils: coconut, olive, or avocado over canola, corn or sesame oil (to name a few). Consider healthier cooking methods: steaming, roasting, stiror air-frying.
FINAL TAKE-HOME MESSAGE
Read product labels and restaurant menus carefully, from nutritional information to ingredients. Consider how something is prepared: baked versus fried. Think about health in the long run, from yourself to your loved ones to those on the way.
Anne Palumbo writes the column Smart Bites, which is published every month in In Good Health.
9 HEALTH MYTHS YOU NEED TO STOP BELIEVING
BY BARBARA PIERCE
We’ve all heard old-fashioned health cures or superstitions, passed down to us from our grandmothers or our mothers. Statements like, “An apple a day keeps the doctor away.” “You’ll get sick if you go outside with wet hair.” “Don’t sit so close to the TV; it’ll ruin your eyes.”
There’s no rhyme or reason why these universally accepted principles made their way into our lives. But the question remains: are they actually true? Is there any merit to these things we’ve learned?
To shed some light on these old health myths:
1. YOU’LL GET SICK IF YOU GO OUTSIDE IN COLD WEATHER WITH WET HAIR
No, going outside with wet hair doesn’t make you sick. Colds and other illnesses are caused by viruses, which are spread through bodily fluids like coughs, sneezes and blowouts. You can’t catch a cold from wet hair.
To be fair, we tend to get sick in the colder months, but it has nothing to do with the actual temperature or wet hair. Viruses thrive in cold weather. And since we spend
more time indoors with people during the winter, we’re more likely to spread infection.
2. CHICKEN SOUP IS A CURE-ALL FOR COLDS AND THE FLU
For centuries, chicken soup has been a popular home remedy for a cold or the flu. Eating chicken soup while you’re sick won’t do you any harm, but it won’t cure what’s wrong with you.
However, chicken soup, while definitely not a cure, definitely brings warmth and comfort — as well as protein and nutrients — when you’re feeling under the weather. Drinking warm liquids, such as soup, may give you relief from your symptoms. It’s hydrating and liquids help when we’re sick.
3. TAKE VITAMIN C TO GET RID OF A COLD
Popular belief is that vitamin C can cure the common cold. While vitamin C can support the immune system and may help reduce the severity and duration of colds, there is no scientific evidence to suggest that it can cure a cold. Colds are caused by viruses and the body typically takes sever-
al days to recover, regardless of vitamin C intake.
4. FEED A COLD, STARVE A FEVER
This is an old saying that is considered a myth. According to medical experts, you shouldn’t starve a fever and should eat a healthy diet when you have a cold or a fever, as your body needs proper nutrition to fight off illness. The most important thing is to stay hydrated with fluids regardless of whether you have a cold or a fever.
5. AN APPLE A DAY KEEPS THE DOCTOR AWAY
A study found that there’s no significant difference in doctor’s visits between people who ate an apple a day and those who didn’t. But it’s not all bad news — daily apple eaters did appear to use fewer prescription medications.
6. PUT BUTTER ON A BURN TO HELP STOP PAIN
False. This is actually the most danger-
ous of all the health myths. Butter and other ointments trap the heat to the skin and can make the burn worse. If you have a mild burn, run the injury under cool water and seek medical attention.
7. AVOID EXERCISE IF YOU’RE SICK
Studies have found that mild exercise may help you feel better faster. Lying in bed can weaken your muscles. Light exercise prompts you to breathe deeply and cough, which “gets things up.”
8. REST WHEN YOU HAVE BACK PAIN
Regular physical activity is the most potent and best pain reliever, say experts. You’ll recover faster if you remain active. Prolonged rest makes most types of back pain worse.
Movement can decrease your pain and stiffness, improve your range of motion, strengthen your muscles and increase your endurance, advised Benjamin Friedell, chief of primary care, Bassett Healthcare Network, Oneonta.
“It’s important to stay active!” he stressed. “Stay active with things that won’t cause you pain. Keep active, find an activity you like and keep doing it. Swimming is great. Even walking in the pool can be most helpful.”
9. IF IT’S AN ACTUAL HEART ATTACK, YOU’LL HAVE CHEST PAIN
“While the most typical symptom of a heart attack is chest pain, chest pain is not always se-vere or even the most noticeable symptom,” said Heather Evans, executive director, Ameri-can Heart Association, Mohawk Valley.
Both women and men can have a heart attack without chest pain. Evans said other symp-toms of a heart attack may include: “Pain down an arm or in the jaw. Shortness of breath, back pain, shoulder pain and gastrointestinal distress are symptoms that can be a heart at-tack.”
“A symptom to really watch out for is fatigue,” she added. “Pay attention if it’s a different kind of fatigue than you’re used to. Know your body so you can recognize when something is dif-ferent.”
Other symptoms of a heart attack include nausea or vomiting, sweating or heartburn, a feel-ing of indigestion.
FOUR WAYS
ALCOHOL CONSUMPTION INCREASES CANCER INCIDENCE
Examining the Link Between Alcohol and Cancer
BY EVA BRIGGS, M.D.
On Jan. 3, the United States Surgeon General Vivek Murthy issued an advisory regarding the link between alcohol consumption and cancer risk.
An important reason for this advisory is the general lack of awareness among the general population that alcohol increases the risk of cancer.
Less than half of people know that alcohol is a cancer risk factor.
It’s the third most common preventable risk factor after tobacco and obesity.
The data is not new. It is the culmination of many studies over the past several decades.
First the definition of what constitutes a serving of alcohol. A standard drink contains 14 grams (0.6 fluid ounce) of pure alcohol. This is the amount found in 5 ounces of wine, 12 ounces of beer, or 1.5 ounces of liquor.
Previous recommendations advised that up to one drink per day for women or two drinks per day for men, was a safe limit. But the evidence now shows that drinking even at low levels imparts an increased risk for cancer.
How can alcohol cause cancer? There are at least four known ways.
• First, alcohol breaks down in the body to a chemical called acetaldehyde. This substance harms DNA. Damaged DNA can allow a cell to grow uncontrollably lead-
ing to cancer.
• Second, alcohol also produces reactive forms of oxygen leading to oxidative stress which damages DNA, proteins and cells.
• Third, alcohol alters many hormones. It increases estrogen levels which increases the risk of breast cancer.
• Fourth, alcohol dissolves other cancer-causing chemicals such as those found in cigarette smoke. It also alters the cells of the mouth and throat. This makes those toxic substances more easily absorbed, raising the chance of mouth and throat cancers.
DRINKING
ALCOHOL IS KNOWN TO INCREASE THE RISK OF SEVEN TYPES OF CANCER:
1. Mouth and oral cavity
2. Throat (pharynx)
3. Esophagus
4. Voice box (larynx)
5. Breast
6. Liver
7. Colon and rectum
Over my career I have cared for patients with every one of these cancers.
Quitting or reducing alcohol won’t prevent all of these cancers. But all of them are so unpleasant that reducing the chance of acquiring any of these diseases is worth considering.
How significant is the risk of cancer from drinking alcohol?
The risk that a woman who drinks less than one drink per week will develop cancer in her lifetime is about 17 per 100 individuals. One drink per day increases that risk to 19 per 100 individuals and two drinks per day further increases the risk to 22 per 100 people. That means that five more women out of 100 (or one out of 20) who drink higher levels of alcohol will develop cancer during their lifetime.
For men, the risks are about 10% for those who drink less than one drink per week, to 11% for those who drink one drink per day and 13% for those who drink two drinks daily.
The surgeon general report made the following suggestions for steps to reduce alcohol-related cancers.
Update the health warning label on alcoholic beverages to warn about cancer risks. Reassess the recommended limits for alcohol consumption. Increase efforts to expand general awareness and educate the public. Inform patients during clinical encounters about the link between alcohol consumption and cancer risk.
We already know from past experience — prohibition — that making alcohol illegal is not the answer. But it’s up to us health care providers to make the public aware of these facts so that people can make informed decisions.
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NEW TREND: WEARABLE TECH PROMOTES GOOD HEALTH
BY DEBORAH JEANNE SERGEANT
Consumer-oriented, wearable technology has gone beyond connectivity and entertainment.
Now it can also help you stay healthy.
From smart baby socks to senior alert pendants, the entire lifespan can be covered in wearable tech that can sense bodily changes, monitor for problems and provide alerts and information patients and providers can use to improve health and safety.
Wearable technology is catching on.
Bloomberg estimates that the market for wearable technology will increase to $76 billion by 2028. The New England Journal of Medicine reports that 45% of Americans wear smartwatches and 92% of users say that they track and manage their health with them.
Worried parents can rely upon the monitoring features of smart socks to track their baby’s vitals while they sleep. Adultsized smart socks can help providers monitor people with podiatry issues like neuropathy, foot ulcers and more.
In 2019, Ohio State University began a study using smart socks on patients at risk for falls and reduced those patients’ fall rate to zero. Using alerts sent to badg-
es they wore nurses were able to respond to patients’ rooms in an average of 24 seconds. The alerts stopped automatically once nurses entered the rooms.
Smart rings are also increasing in popularity. Their diminutive size and subtle design appeal to many consumers. According to Coolest Gadgets, a technology news outlet, as of 2023, the US market increased from $4.1 million in 2022 to $5.93 million. About 37% of users mainly use smart rings for health purposes.
Alert pendants can help in case of a crisis — but that’s only if they’re used. Typically, people with disabilities and older adults use them. Senior List research indicates that about 10% of Americans 65-plus use medical alert pendants (mostly those 75-plus), but many of those with devices resist using them even when needed. Nearly 40% of adult children of senior parents purchase these devices for their parents, but only 6% of older adults would purchase a device for themselves.
As one example of how wearable technology products help, Maureen Loyal, physical therapist and director of rehabilitation and physical therapy with Finger Lakes Health, noted that some of these devices
“can sense you falling and if you fall, they can contact EMTs,” she said.
Alert pendants, smart rings and smartwatches all typically can detect falls and summon help.
WEARABLE DEVICES CAN ALSO:
• Monitor heart rate
• Track movement/count steps
• Detect oxygen saturation
• Rank sleep quality
• Log menstrual cycles and fertility
• Record stress levels and suggestion coping methods
• Measure environmental noise and warn about duration of loud sounds
• Alert medical personnel you need emergency help
• Send real-time medical information to your physician
• Use GPS tracking in case of a fall
• Log calories
• Provide overall health coaching
• Alert users to environmental exposure to UV, pollen, humidity and pollution
The ability to predict health issues using AI will likely represent the next advance in wearable technology.
EDUCATION IS KEY TO HEALTHCARE WORKER SHORTAGE
BY DEBORAH JEANNE SERGEANT
It’s nearly a misnomer to call the healthcare worker shortage a “crisis” since that word implies an emergency — something sudden and unexpected.
The shortage has existed from far earlier than the COVID-19 pandemic, when 20% of healthcare workers retired or quit.
As the older baby boomers began retiring long before the pandemic — and became more intense users of healthcare themselves — it became obvious that replacing those workers with new ones isn’t keeping pace. And not enough people are shifting mid-career to healthcare roles, either. By 2034, the US will have 134,000 fewer physicians than it needs, according to the Society for Human Resource Management.
“I’ve heard recently that there are fewer people applying to medical school,” said Sierra Johnson orthopedic physician assistant at Geneva Interlakes Orthopedic Surgery, as one example of a healthcare role that’s underfilled. “There are so many who want to be PAs. They get tens of thousands of applications and they take 20 maximum a year in my program at SUNY Potsdam.”
She acknowledged that some programs have more slots, closer to 40 annually.
But “it is generally only 20 to 30 in a program among thousands of applicants,”
Johnson said. “It is rigorous and hard to get into.”
Part of the problem is a lack of educators. Many people entering healthcare do so because they want to care for patients. Educators in healthcare must have a background in healthcare, but may not provide as much patient care as they used to if they’re teaching.
A lack of opportunities to provide internships, rotations or required on-site training can also limit the number of candidates who want to enter many areas of healthcare. Already at the breaking point, it’s hard for facilities like hospitals to offer slots for new personnel still completing their training. For this reason, some schools choose to keep their classes small.
The rigorous material itself provides another reason for tiny classes.
“With the knowledge the professors want them to have, they have to make sure that they keep classes small so they can make sure they have 100% placement,” said Maureen Loyal, physical therapist and director of rehabilitation and physical therapy at Finger Lakes Health. “Adding more students can saturate the chance of that happening. As physical therapists, we have to know a lot of things that aren’t muscular-skeletal. Like a heart attack that’s not a muscle issue. I think some programs go up
to 70 in physical therapy.”
On a positive note, she added that more area schools are adding programs for a variety of healthcare roles such as physical therapy, but it’s still tough to get in when 700 students apply for only 32 slots.
“Micro-credentialing,” or intensive training in specific areas, may provide a means to fill more slots with lower-level workers, according to SHRM. For example, an LPN may receive a micro-credential that could expand their area of practice so they can take over additional duties on the job previously assigned to a higher credentialed person.
It also helps to increase access to healthcare education, especially for people who are mid-career and cannot quit their current job to go to school full-time like a traditional student. Increased access could include more flexible class times and virtual and remote or hybrid classes to attract more people to healthcare.
Raising wages in healthcare may seem like a great way to draw more people to healthcare careers — and few would argue that these roles do not deserve better payrates — however, many healthcare companies are already struggling with stagnant reimbursement rates and other budgetary woes.
AGING FOR GEN X AND BEYOND
Transition Into Older Adulthood May Be Easier for Them Than for Older Generations
BY DEBORAH JEANNE SERGEANT
The oldest Generation Xers are in their 50s and will turn 60 this year.
As they edge closer to older adulthood, the transition may be easier for them than for older generations when they were at the same stage — thanks in part to technology.
Of course, adults of any age can embrace technology. However, the internet became widely available when Gen X was in its 20s and 30s. In any decade, the “new technology” of the day isn’t as widely adopted once a cohort passes 40.
“The whole idea is that tech can make life easier and you can stay active with things you want to do,” said Maureen Loyal, physical therapist and director of rehabilitation and physical therapy for Finger Lakes Health. “We need to make sure people maintain an active lifestyle.”
Using technology to automate those mundane things, like grocery shopping, frees up more time to get together with friends to maintain social ties; pursue mentally stimulating hobbies and interests; and
regularly engage in physical activity. All of these can help people age well.
But the trick is to use that newly freed time to promote health and not cram that time with more work and stress.
Loyal did caution that technology can offer a few negatives, like endless scrolling, viewing, messaging and game playing. These activities can be isolating and limit mental and physical activity.
“Our conveniences are supposed to give us time to do things, not to do nothing,” she added. “Since people were locked up for COVID, now they want to be out. Hopefully, that trend continues. At any age, having socialization is key so you’re not sitting around. There’s a lot of anxiety when people cut themselves off.”
Anxiety and depression contribute to poor health and poor aging.
As people grow older, a sedentary lifestyle leads to deconditioning, more illnesses and a greater chance of falling. Resources such as online fitness videos can help keep people moving, even if the weather’s
bad or their schedule prevents them from getting out to the gym.
The wide availability of health information online is also helping younger people age better. More people can learn about local health resources and useful information about promoting good health. For example, learning proper body mechanics can help people avoid injury.
“Once you hurt your back, you’re more likely to keep hurting it,” Loyal said.
Apps that promote every aspect of wellbeing and health are widely available and in many cases, free. Learning yoga, meditation, strength training aerobic workouts, nutrition and more has never been more accessible. The health information’s accuracy is key to its usefulness. And of course, a primary care provider offers the most personalized health information.
Once Gen X needs more help at home, summoning help will be much easier with an app to meet every need. Yet it’s still important to keep human connections in the community strong.
Jennifer Faringer is the director of DePaul’s NCADD-RA (National Council on Alcoholism and Drug Dependence-Rochester Area)
FETAL ALCOHOL SPECTRUM DISORDER
A Leading Cause of Preventable Developmental Disabilities
BY JENNIFER FARINGER
It is indisputable that using alcohol at any time during pregnancy may impact the developmental, cognitive or physical health of the child, yet still one in
10 women report alcohol use during their pregnancy.
Despite efforts to educate about fetal alcohol spectrum disorder (FASD),
research indicates that the rates being reported are significantly higher than previously thought.
In order to ensure a healthier pregnancy outcome, there is no accepted level of drinking at any time during pregnancy with binge drinking being especially harmful.
FASD impacts one in 20 newborns in the United States, which is two and a half times more than autism, according to the Center for Disease Control and Prevention.
Raising a child with FASD costs 30 times more than the cost of prevention efforts. The annual cost in New York state is over $12 billion which includes health care, special education, residential care, productivity losses, and correctional system costs.
Older youth and adults impacted by FASD often struggle with living independently and experience higher levels of incarceration. Ninety percent of those with FASD will develop co-morbid mental health conditions.
Eighty-five percent of children seen in diagnostic clinics are children who have been adopted or are in foster care due to the many challenges presented by children impacted by FASD. If the parent has not gotten help for their own addiction, the likelihood that the child born with FASD is placed in adoption is higher.
FASD can affect three primary areas:
• Growth deficiency both in height and weight
• Brain injury, central nervous system dysfunction or injury
• Cranial or facial abnormalities (although the majority may not have these features)
The most severe consequence of FASD is its impact on brain development including brain structure, pathways, and communication. This may present problems associated with:
• Input (how the brain records information)
• Interpreting information and coding it for storage
• Retrieval of stored information
• Output (appropriate use of information)
A person with FASD may have trouble translating information from one sense or modality into an appropriate behavior for example translating hearing into doing, thinking into speaking, and feelings into words. There will often be difficulty in generalizing information, so links may not be formed automatically.
Learning may happen in isolated clumps and thoughts may be disconnected or loosely connected. Additionally, there may be difficulties perceiving similarities and differences. Without the ability to generalize or the capacity to compare and con-
Despite efforts to educate about fetal alcohol spectrum disorder (FASD), research indicates that the rates being reported are significantly higher than previously thought.
“ “
trast, it may be difficult for a person impacted by FASD to see patterns and to be able to predict outcomes.
Important protective factors for children with FASD include:
• Receiving a diagnosis to better understand challenges
• Being diagnosed before age 6
• Being found eligible for Developmental Disability Services
The primary gaps in services include early identification of children with a FASD diagnosis, early intervention, support to prevent secondary disabilities, and the lack of availability of services for diagnosis. Locally we are fortunate to have one of the few statewide diagnostic resources at the Developmental and Behavioral Pediatrics division of Golisano Children’s Hospital of the University of Rochester Medical Center. With limited resources state-wide, the wait time is long.
For contact information for diagnostic and intervention services and to learn more about FASD, visit the National Council on Alcoholism and Drug Dependence – Rochester Area’s (NCADD-RA) website at www. ncadd-ra.org/resources/awareness-campaigns/fetal-alcohol-spectrum-disorder/.
The NCADD-RA hosts monthly FASD Parent Network and Support Group meetings and offers educational presentations upon request.
For more information contact NCADDRA Director Jennifer Faringer jfaringer@ depaul.org or call 585-719-3480.
WHICH ONES ARE TRUSTWORTHY? HEALTH WEBSITES:
Researching about health isn’t easy, whether it’s for articles, as I do, or for health concerns as a patient or loved one of a patient.
No one wants to get the wrong information — this is pretty important stuff, after all. So much information exists online that it can seem intimidating to find the best, most accurate sources.
In general, avoid websites that are selling a product or service, as these tend to present only the information that promotes sales.
Websites such as that of the Cleveland Clinic, Mayo Clinic and other healthcare organizations provide sound information. Check out local resources as well, such as Rochester Regional Health (www.rochesterregional.org/hub) and University of Rochester (www.urmc.rochester.edu/encyclopedia).
Some organization websites can shed light on a particular topic, such as ZERO/Us TOO Rochester (https://sites.google.com/ site/ustoorochesterny), a prostate cancer resource. Try to evaluate the purpose of the organization and their website. Is it to push products or help people? Do they feature any MDs or other healthcare providers?
Many physicians I have interviewed along two decades writing for “In Good Health” newspaper suggest WebMD as a re-
BY DEBORAH JEANNE SERGEANT
liable consumer health website. Its breadth of topics and accuracy along with consumer-friendly verbiage make it an easy-to-use resource. Another type of site they often recommend are all government-based health websites, including The Centers for Disease Control and Prevention (www.cdc. gov), National Institutes of Health (www. nih.gov) and World Health Organization (www.who.int).
County health department websites can also provide helpful information, especially on local issues related to health and safety. For Monroe County, check www.monroecounty.gov/health. For Ontario County, visit www.ontariocountyny. gov/101/Public-Health. In Wayne County, it’s www.wcphny.com.
Keep in mind that as a science, healthcare develops. What you read in an older healthcare article or posting may no longer apply. Note the date that the information was posted and try to view the most recent postings.
If you read scientific studies, look for those with a very large number of participants and that takes place over a long period of time. Ideally, look for peer-reviewed, double-blind studies. Avoid allowing your personal bias to color your reading.
Don’t just cruise newspapers and websites for headlines. Dig deeper and see from
where writers have sourced their information. Many YouTube videos, Reddit posts and other social media posts on health topics are based upon the poster’s personal experience — not any professional medical knowledge. Treat these with healthy doses of skepticism.
Even the best online sources tend to use general language because it’s impossible to directly address each situation. Avoid diagnosing yourself with “Dr. Google” as health is not easily pigeonholed into neat little boxes. It’s inherently complex as each person’s genetics, environment and personal makeup all affect health and health outcomes.
Ultimately, the most accurate source of information for your health is your own primary care provider and any medical specialists you see. They know your personal and family health history and can help you apply new research to what’s going on with your body. It’s perfectly fine to ask about anything you see online. However, the best strategy is to respectfully ask about the information rather than to attempt to direct your care based upon a website.
Note: Deborah Jeanne Sergeant has written for In Good Health for 20 years.
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LEADERS IN HEALTHCARE GREATER ROCHESTER
Jose Acevedo
President and Chief Executive Officer, Finger Lakes Health
With the organization since: 2004.
In the current position since: 2010.
Education: MBA, New York Institute of Technology New York City; fellowship in pulmonary-critical care, Maimonides Medical Center, Brooklyn; residency-internal medicine, Maimonides Medical Center, Brooklyn; medical degree from San Juan Bautista School of Medicine, San Juan, Puerto Rico; bachelor’s degree in biology, University of Puerto Rico, San Juan, Puerto Rico.
Career Highlights: “Developed multispecialty network consisting of dermatology, cardiology, orthopedic surgery, gastroenterology and general surgery covering 100,000 lives over four counties in New York; four centers of ex cellence (stroke, chest pain, knee and hip); brought stakeholders in alignment (board, medical staff, employees and community).”
Current affiliations: American College of Health care Executives; American Thoracic Society; American College of Chest Physicians; Amer ican Hospital Association Regional Policy Board; HANYS, board member secretary.
How do you describe your managerial philosophy or approach? “Visionary and servant leader to all of our stakeholders by creating a culture of trust.”
Skills that make you an effective leader: “Listening and empathy.”
Education: Master of Sciences degree in health education.
Career Highlights: 25-year teaching experience in the Rochester City School District as a health education teacher.
Current affiliations: NABIP, Greece, Gates-Chili and Spencerport chambers of commerce.
How do you describe your managerial philosophy or approach? “The most important thing to me is that every agent on my team succeeds. We have a family atmosphere at work.”
What skills set do you possess which make you an effective leader? “I’m highly organized and make sure that the whole team is meeting their deadlines.”
How can the healthcare industry in the region be improved? “Health insurance premiums need to be affordable for everyone.”
Michael Apostolakos
Chief Medical Officer, Strong Memorial Hospital and Highland Hospital, part of University of Rochester Medical Center
With organization since: July 1987.
In current position since: 2017.
Education: Bachelor’s degree in pharmacy, University at Buffalo, 1983; medical degree, University at Buffalo, SUNY School of Medicine & Biomedical Sciences, Medicine, 1987.
of the “Best Doctor’s in America”; 2011–12: Arthur W. Bauman Teaching award, Department of Medicine, University of Rochester; 2010: selected for inclusion in Who’s Who in America; 2010: Rochester Business Journal Healthcare Achievement Award for Innovation; 2009–10: selected as one of the “Best Doctor’s in America”; 2009: selected for inclusion in Who’s Who in America; 2009: Team Excellence Award, URMC board awards; 2008: selected as one of “America’s Top Physicians”; 2007–2008 selected for special commendation for third year Medical School Teaching during the academic year, URMC.
Current affiliations: Professor of medicine and public health sciences at URMC; chief medical officer at URMC; American Board of Internal Medicine certified in pulmonary disease and critical care medicine; member of the Society of Critical Care Medicine; course director for Fundamentals of Critical Care Support Course; member of the Alpha Omega Alpha Honor Medical Society.
How do you describe your managerial philosophy or approach? “I would describe my leadership style as servant leadership. I attempt to share power and strive to help others develop and perform as highly as possible.”
Skills that make you an effective leader? “I am trustworthy and a good communicator and motivator.”
How can the healthcare industry in the region be improved? “A continued focus on value-based care and equity for our patients.”
David E . Baum
How can the healthcare industry in the region be improved? “Better collaboration among all service providers and better alignment with community organizations and third party payors.”
Jane Ahrens Owner, Ahrens Benefits Company
With the organization since: 2008.
In the current position since: 2008.
Career Highlights: Among several awards and accolades are: 2019: Named the Georgia and Thomas Gosnell Professor in Quality and Safety; 2020: Received Distinguished Service Award in the category of Health Care Team, Rochester Academy of Medicine Annual Awards; 2020 and 2021: Named to Power 39, Healthcare, Rochester Business Journal; 2018: Greater Rochester Quality Council Performance Excellence award, Wash-Glove-Wash Hand Hygiene Improvement Project; 2015: University of Rochester Medical Center (URMC) Board Service Excellence Team Award, Adult Rapid Response Team; 2012: selected a top “ICARE” provider, URMC; 2017–18 selected as one
Chief Medical Officer, Senior Vice President of Medical Services, Medical Director of Urgent Care, F .F . Thompson Hospital .
With the organization since: 1987.
In current position since: July 2014.
Education: Albany Medical College, medical degree; University of Rochester Medical Center, internship and residency; Cornell Law School, law degree.
Career Highlights: “Becoming involved in the
medical staff executive leadership at Thompson and working with the former and current administrators to engage medical staff in a meaningful quality improvement process.”
Current Affiliations: Attending emergency department physician, FF Thompson Hospital.
What is your biggest challenge in your current position? “We’ve had recent successes in recruiting primary care physicians — family practice, internal medicine and pediatrics — as many new graduates from their residency programs or young attending physicians have been attracted to Thompson Hospital given its reputation for delivering high quality health care.”
What is your greatest strength professionally? “I seek consensus from every stakeholder in the healthcare system with the idea that among many, we can find a single, coherent approach in order to achieve our mission of providing the highest quality of care to the community.”
If you could make one change to the current healthcare system, what would it be? “I would say it would be to offer improved incentives for our nursing staff as they come into the health system. We have to create a positive, nurturing environment for them to start their careers and to become seasons nursing professionals.”
How do you support the well-being of your team? “We have ears to the ground, we listen to their concerns and take them seriously, and we work to improve their work environment as is necessary based on their experience.”
Richard ‘Chip’ Davis
President and Chief Executive Officer, Rochester Regional Health
With the organization since: March 7, 2022.
In current position since: March 7, 2022.
Education: Ph.D. in public health, Johns Hopkins University, 1993; Master’s degree in counseling and consulting psychology, Harvard University, 1986; Bachelor’s in psychology, University of Michigan, 1982.
Career Highlights: As a CEO of Rochester Re-
gional Health, Rochester has led transformation journey of $3.2 billion health system in New York state with nine hospitals, a robust network of primary and specialty services, and more than 19,000 employees.
• As a senior vice president and chief executive officer at Henry Ford Health System South Market and Henry Ford Hospital in Detroit provided strategic leadership and direction over clinical operations of 33,000-employee health system with more than 100 care delivery locations, including two hospitals totaling 1,240 beds; led creation of a state-of-the-art health system central command center; helped broker an agreement for Michigan State University to become the main academic partner for the health system, and worked on the team to implement the first hospital-at-home program in Michigan.
• As president and chief executive officer at Sibley Memorial Hospital in Washington, DC, established an innovation hub, the first-ofits-kind healthcare improvement accelerator in a community hospital and developed new campus including new hospital, cancer center, and proton therapy center.
• As vice president innovation and patient safety at Johns Hopkins Medicine, Baltimore, Maryland, ran ambulatory operations and led transformational efforts for the academic medical system.
• Faculty, Johns Hopkins School of Medicine, School of Public Health, and Business School, Baltimore, Maryland.
Current affiliations: Member of the board of directors of the following organizations: Rochester Institute of Technology, Greater New York Hospital Association, Hospital Association of New York State, Rochester Chamber of Commerce, ROC2025, National Center for Healthcare Leadership, Premier Board Advisory Council, Revology Board and American Hospital Association Committee on Health Strategy and Innovation.
What is your biggest challenge in your current position? “Workforce challenges are the top issue facing hospitals and health systems today, driven by nurse and staff shortages, burnout and high turnover rates. These challenges are further intensified by the growing demand for healthcare services, particularly as populations age. Hospitals are struggling to recruit and retain skilled workers, which puts additional pressure on existing staff and affects patient care. To address these issues, health systems like Rochester Regional Health must invest strategically in the well-being of their teams, implement diversified recruitment and retention programs, and establish academic partnerships and programs
to create a sustainable pipeline of healthcare professionals, ensuring high-quality care delivery for the long term.”
What is your greatest strength professionally? “As CEO of Rochester Regional Health, I try to learn every day and lead with empathy while maintaining a strategic focus on the transformation of the health care delivery model, organizational growth and clinical excellence. I believe that understanding and connecting with the people I work with—whether it’s our patients, team members, or community members—is key to driving positive change and fostering a culture of collaboration. At the same time, I try and stay focused on the bigger picture, aligning our efforts with long-term goals, adapting to industry changes, and ensuring that we continue to provide high-quality, patient-centered care. This balance of empathy and strategy enables me to try to guide the organization in a way that is both effective and compassionate.”
If you could make one change to the current healthcare system, what would it be? “I would highlight payment reform for hospitals and health systems as a critical improvement area. Despite efforts by the New York State Department of Health to address reimbursement rates for Medicaid managed care, critical access hospitals, sole community hospitals, and financially distressed facilities, overall hospital reimbursements in New York still fall short of covering care costs. This gap has led to hospital closures, particularly in rural areas, exacerbating health inequities and limiting access to care in vulnerable communities. RRH is focused on innovation of the care delivery model to reduce waste and inefficiencies amid these constraints. Achieving real change requires transforming our care delivery model and implementing state and federal payment reforms to ensure universal access to care.”
How do you support the well-being of your team? “To support our team’s wellbeing, we use Uplift You, a key part of Rochester Regional Health’s Wellbeing Framework, which focuses on six dimensions: physical, emotional, financial, mental, work and community. Uplift You promotes physical wellness through challenges, mental wellness with webinars and employee assistance program access, and financial wellness with planning tools. We foster a healthy work environment by aligning with RRH’s values and ensuring leaders demonstrate commitment through their actions. Inclusivity is central, with initiatives accessible to all locations and demographics. We actively gather team feedback to shape wellness strategies. Our datadriven initiatives are designed for continuous improvement, benefiting both individuals and
the organization. By supporting team wellbeing, we enhance productivity, health, safety, and loyalty while maintaining sustainable, long-term programs.”
Education: Bachelor degree in nursing, University of Rochester, School of Nursing, 1997; Master of Science in Business Administration, University of Rochester, Simon School of Business, 2011.
Career Highlights: “The first 15 years of my career was spent caring for patients as a bedside nurse. After completing business school, I started progressive managerial positions. From 2011-2017, I was the director of nursing and co-led operations for the Strong Memorial Hospital emergency department, which included a free-standing emergency room in Brockport and numerous urgent care centers. Through the American Nurse Credentialing Center, I am a certified nurse executive advanced.”
Current affiliations: “I am a member of numerous local, state and national nursing organizations. I serve as a member of the finance committee for the American Nurses Association (ANA) New York and a member of the Healthcare Association for New York state.
What is your biggest challenge in your current position? “Attracting and retaining dedicated caregivers in a very competitive market. This involves offering competitive wages, ensuring nurse to patient workloads are manageable, strong teamwork and providing a culture of growth and professional development. Efforts have been focused on highlighting how entry-level hospital jobs can open the door to opportunity and provide a future of job security.”
What is your greatest strength professionally? “Nurses are hardworking, caring multitaskers who pride themselves on delivering high quality care. I work to motivate and coach teams to successfully manage difficult routines. This involves swiftly addressing opportunities for improvement, engaging in direct communication and working collaboratively with a variety of teams. Honesty, transparency and frequent communication have
served me well.”
If you could make one change to the current healthcare system, what would it be? “Provide unrestricted, public access to primary care and mental health services. This would allow for increased health literacy, improved health management and, ultimately, disease prevention. With a more aggressive approach to basic health practices, we could decrease the volume of chronic conditions that challenge hospital capacity and our resources.”
How do you support the well-being of your team? “Our department frequently celebrates and recognizes our teammates. Dedicated awards highlight when our caregivers go above and beyond to provide high-quality patient experiences. Our web-based peer-to-peer recognition platform allows for teammates to recognize one another during difficult shifts and when efforts exceeded expectations. We celebrate nurses week, technician week, and our specialized services. Work units coordinate team meals and celebrate birthdays and special life events. Our retention council meets monthly to share best practices related to staff satisfaction and raise concerns so we can take action. We debrief after difficult situations so that all team members feel heard and supported. We have implemented technological solutions to increase the time nurses can spend at the patient’s bedside.”
Jack Doyle
President and Chief Executive Officer, Doyle Medical Monitoring .
With the organization since: 2014.
In current position since: 2023.
Education: Bachelor’s degree in business administration, St. Bonaventure University, 2006.
Career Highlights: “During my tenure, Doyle Security earned the rank of 22nd largest security company in the US and realized 46% growth in recurring monthly revenue, from $1.3 million to $1.9 million in the last five years. Recognized as a Rochester “40 Under 40” in 2022.
Current professional affiliations: Member of the board of directors of the following organiza-
tions: St Ann’s Foundation, Rochester Area Crime Stoppers, New York Electronic & Life Safety Association.
What is your biggest challenge in your current position? “My biggest challenge is anticipating the changing needs of the marketplace. We try to stay at the forefront of security and life safety technology but the landscape changes rapidly and it’s always a challenge to align the most effective life-saving technology with our customers’ willingness to adopt it.”
What is your greatest strength professionally?
“I have a genuine desire to help people. I believe that good people look out for one another. I try to hire people who have the same mentality and I think the result is that we have a team that is deeply connected to our customers and is the reason we’ve been able to grow as much as we have.”
If you could make one change to the current healthcare system, what would it be? “There needs to be better Medicaid funding for nursing homes. There is a shortage of beds available in the state and an ever-growing need based on our aging demographics. It spells bad news for the availability and quality of care in the future if this isn’t made a priority.”
How do you support the well-being of your team? “Being a family-owned and operated organization, we can afford to make decisions that aren’t purely financial. We organize many opportunities to spend time together as a group, family friendly events, volunteer opportunities, etc. Our medical monitoring team in particular is famous for its “Wellness Wednesdays” where our division director leads the group in yoga or other exercises.
Jennifer Faringer
Director of DePaul’s NCADD-RA (National Council on Alcoholism and Drug Dependence-Rochester Area)
With the organization since: In the field for over 35 years, and with NCADD-RA since 1991.
In the current position since: 2002.
Education: BA from Syracuse University; MS Ed from SUNY Brockport. Credentialed Prevention Professional through NYS OASAS with a specialty in Problem Gambling. (CPP-G).
Career Highlights: Increasing the community awareness of the risks associated with various drugs of misuse, expanding NCADD-RA’s education and training programs, developing multiple referral directories as well as increasing the variety of resources and tools for parents and community. Providing workplace wellness workshops to businesses.
Current affiliations: Executive Committee/Board Member In Unity Alliance, Vice President of Councils on Addiction of NYS, Executive Committee of Finger Lakes Consortium of Addictions Services and Supports, Board Member of ROCovery Fitness.
How do you describe your managerial philosophy or approach? “I seek to support staff in providing programs and services of excellence with creativity and passion for the work we collectively provide for our community.”
What skills set do you possess which make you an effective leader? “Always available to listen, support the work of the team, patience and lead by example.”
How can the healthcare industry in the region be improved? “The field of addictions is at a time of increasing need for our collective services while in the midst of a workforce staffing crisis. This applies to those of us within the prevention education field as well as those working in the treatment and recovery fields.”
Anne Gallese
Chief Executive Officer, Rochester Presbyterian Home
With the organization since: January 2023
In current position since: January 2023
Education: Bachelor of Science degree in nursing, University at Buffalo; MBA on health care management, University of Phoenix; licensed nursing home administrator
Career Highlights: “Thirty years of nursing and healthcare management experience. I started my career in home care and advanced from director of nursing to becoming the administrator of a 500-unit continuing care retirement community in Virginia, where I achieved five consecutive years with
deficiency-free VA State inspections. After moving to Rochester, I became the administrator and CEO of Kirkhaven. I led Kirkhaven to earn a five-star rating for quality of care and deficiency-free infection control surveys during the COVID-19 crisis. In 2023 I joined Rochester Presbyterian Home and have proudly brought occupancy rates back to pre-pandemic levels as we head into RPH’s 100th anniversary in 2025.
What is your biggest challenge in your current position? “Staffing remains a challenge due to the ongoing nursing shortage and shortage of caregivers in general. We have made many improvements to the compensation and benefits packages that we can offer employees but there are simply not enough skilled caregivers available in the workforce.”
What is your greatest strength professionally? “I believe my greatest professional strength lies in my leadership style. I am quality-focused, results-oriented and take a positive, collaborative approach to bring together the right team to achieve our goals effectively. I prioritize health and business operations management with a strong emphasis on continuous quality improvement, ensuring that every aspect of our work reflects excellence and care. At Rochester Presbyterian Home, our team is deeply committed to creating an exceptional experience for our residents. This dedication is reflected in the positive feedback we consistently receive from both family and employee surveys, underscoring our shared mission of providing top-notch care and support.”
If you could make one change to the current healthcare system, what would it be? “If I could make one change to the current healthcare system, it would be to address the ongoing nursing shortage through meaningful incentives and systemic improvements. Nurses are the backbone of the healthcare system, and their well-being and job satisfaction directly impacts outcomes and the overall quality of care. I am an advocate for competitive compensation, student loan forgiveness programs and scholarships to encourage more individuals to enter the nursing profession. Additionally, I have been committed to improving workplace conditions for caregivers by providing opportunities for professional growth, increasing wages and fostering a culture of respect and support. By investing in these areas, we can build a more robust and sustainable nursing workforce to meet the growing demands of our healthcare system.”
How do you support the well-being of your team? “Supporting the well-being of my team is a top priority and I believe fostering work-life balance and promoting self-care are essential
components. I encourage team members to set healthy boundaries and provide flexibility whenever possible to help them manage both personal and professional responsibilities. Promoting self-care goes beyond just offering time off; I strive to create a supportive environment that values mental health, encourages stress management practices, and recognizes the importance of physical well-being. Whether it’s rolling up my sleeves to lend a hand or simply expressing appreciation for their hard work, I aim to ensure our team feels valued and supported. A healthy, happy team is not only more productive but also better equipped to provide high-quality care and service to our residents and their families.
Sharon M . Grasta (Russo)
Owner of Grasta’s Beauty and Wig Studio .
With the organization since: 1963.
In the current position since: In business for 60 years.
Education: Continental Beauty School, Chadwick of England Styling School, Alternative Hair Training, Rene’ of Paris Certificate of Achievement, Gold Award for Oster Comments,Certification of Achievement for Jon Reneau Easin Hair Core 1 & 2, Follea Academy Hair for Life Award.
Career Highlights: “Helping all those wonderful people who were having a difficult time, to feel as beautiful outside as inside. I am here for them. I want them to feel happy and secure.”
How do you describe your managerial philosophy or approach? “Treat each person with the dignity and respect they deserve in a confidential manner from start to finish. They will then return again.”
What skills set do you possess which make you an effective leader? “The ability to be compassionate and kind all while understanding the sensitive nature of each person. There are no walk-ins permitted. By appointment only.”
How can the healthcare industry in the region be improved? “Better networking outside the realm of a hospital or health facility. Provide contact information to each patient experiencing hair loss from whatever condition they are experiencing.”
Jill Graziano Vice President of Operations, Rochester Regional Health
With the organization since: 2012.
In current position since: Oct. 23, 2023.
Education: Bachelor of Science degree in nursing, SUNY Brockport; Master of Business Administration, William E. Simon Graduate School of Business at University of Rochester.
Current Affiliations: Common Ground Health board of directors, since 2022; Healthcare Association of Western New York board of directors, since 2024; Hillside Finance Committee member, since 2024; fellow, Malcolm Baldrige Performance Excellence Program from 2023 to 2024.
Career Highlights: “I’ve built a diverse set of experiences that have prepared me for each
new role along my career path. I started by working for my self-employed father, learning the values of hard work and responsibility at a young age. During high school and college, I worked at Wegmans, followed by patient care tech roles while attending nursing school at SUNY Brockport. My hands-on nursing experience spans med-surg, emergency and home care, which later transitioned into administrative roles at Excellus BCBS and eventually several leadership positions at Rochester Regional Health. In each of these roles, I’ve enjoyed bringing teams together and seeking out opportunities to improve outcomes, processes, quality, and financial performance. I’ve also built long-lasting relationships that continue to shape my career. Each experience has added to my knowledge, and I’ve drawn on all of them in every role I’ve held.”
What is your biggest challenge in your current position? “My biggest challenge in running a large hospital is balancing high-quality patient care and operational efficiency on very thin margins. This is further compounded by a limited labor pool, making it difficult to consistently staff at optimal levels. Navigating this requires constant prioritization, creative workforce solutions, and
a focus on operational efficiency to ensure we can meet patient needs while staying financially sustainable.”
What is your greatest strength professionally? “My greatest strength is transforming complex problems into clear, actionable steps and creating team alignment for successful execution. In a highly matrixed environment, I invest time to understand issues at a deep level, analyze the processes, and create targeted change plans. This approach has allowed me to lead teams through complex transitions, ensuring that solutions are not only implemented but are sustainable over the long term.”
If you could make one change to the current healthcare system, what would it be? “From a workforce perspective, I would focus on making healthcare a more attractive and sustainable career path—one that draws young people in and supports long-term retention. This includes improved incentives, career growth opportunities, and support systems that make healthcare roles fulfilling and manageable. For patients and their families, I would prioritize creating a more seamless, accessible experience, making healthcare simpler to navigate and more responsive to their needs.”
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How do you support the well-being of your team? “I prioritize my team’s well-being by building genuine connections, understanding their individual goals, and actively supporting their professional development. I also place high importance on honoring their work-life balance, ensuring they feel valued and supported both in and outside of work. This helps create a positive, sustainable environment where team members are motivated to contribute their best.”
Albert S . Hartel
President, Allergy Asthma Immunology of Rochester, PC and Infusion Center
With the organization since: 18 years.
In current position since: 4 years.
Education: Bachelor’s degree in psychology from University at Buffalo, magna cum laude; medical degree from SUNY Upstate Medical University; specialization in pediatric and adult allergy and immunology at the University of South Florida.
Career Highlights: “Worked at Disney World and Give Kids the World in Florida, where smiles, happiness, compassion and laughter were important parts of treatment. Worked as an inpatient hospitalist at FF Thompson Hospital. Moved back to Rochester to be close to family and chose to join AAIR due to reputation for excellence and top-notch care. Opened Canandaigua satellite office to serve that area. Voluntarily provides the only pollen counts for all of Western New York and the Finger Lakes at no cost. Became president of AAIR and continues to strive to provide excellent care to all our patients and the Rochester community for many years to come.”
Current professional affiliations: American Academy of Allergy, Asthma, and Immunology; Monroe County Medical Society; Medical Society of the State of New York; Finger Lakes Allergy Society; American College of Allergy, Asthma and Immunology.
What is your biggest challenge in your current position? “Rochester was voted eighth worst in the country for allergies last spring! Allergic inflammation is the leading cause of nasal, sinus and asthmatic inflammation and symptoms. Finding ways to navigate the severe Rochester
pollen onslaught and treat patients in ways that minimize symptoms and drugs, rather than just piling on more and more lifelong medications.”
What is your greatest strength professionally? “People say they love my laugh and that I am an optimistic and positive person. I try to make patients comfortable, smile, not dread coming to the doctor, and make sure I listen to understand them, and not just treat them as a number with a limited time slot. My biggest strength is that I truly care.”
If you could make one change to the current healthcare system, what would it be? “I think we need more private physicians and practices. Rochester is unique as two behemoth health systems have swallowed up most private practices, significantly raising cost of care which also raises insurance premiums, decreasing efficiency and flexibility, and making health care less personal.”
How do you support the well-being of your team? “I feel a happy well-balanced home life outside of work is critical to staying happy, refreshed and motivated to be able to offer our best to patients. We began closing on Fridays, so employees can have thee-day weekends with family. We also have an employee appreciation holiday gala for our employees each year, do raffles for Bills, Red Wings and comedy tickets, participate in the breast cancer walks and Lima, New York bed races, dress up for Halloween and events, and have a Breath of Fresh AAIR club that organizes fun activities and surprises for employees.
Paige Helfer
Audiologist, owner of Lakeside Audiology and Hearing Solutions, LLC .
With the organization since: Started the business in November 2015. In current position since: November 2015
Education: Board-certified audiologist. Graduated from Syracuse University with her Master of Science degree. Received her Doctor of Audiology degree from Salus University Osborne College of Audiology in Pennsylvania.
Career Highlights: Opening her own practice
Current affiliations: Lakeside ENT & Allergy LLC
How do you support the well-being of your team? “Support my team in any way I can.”
Daniel P . Ireland
President and Chief Operating Officer, Rochester Regional Health Finger Lakes Rural Hospitals (Clifton Springs Hospital and Clinic, Newark-Wayne Community Hospital, and United Memorial Medical Center), part of Rochester Regional Health .
With the organization since: August 1990.
In current position since: November 2013.
Education: Associate of Applied Science degree, nursing, Genesee Community College, 1992; Bachelor of Science in nursing degree, SUNY Brockport, 1994; Master of Business Administration, Rochester Institute of Technology, 1997; Doctorate in Healthcare Administration, Lake Erie College of Osteopathic Medicine, 2024
Career Highlights: Led United Memorial Medical Center during Amtrak train derailment in 1994 as ED nurse manager; implemented first EMR for United Memorial Medical Center; experienced two mergers (former St. Jerome and Genesee Memorial hospitals, and United Memorial Medical Center into Rochester Regional Health); rehabilitation project of former St. Jerome Hospital to be the Jerome Center Diagnostic Center, Primary Care, and Senior Housing; facilitated $20 million addition to the hospital for new front entrance, surgical department, central sterile distribution and wound care; addition of Lipson Cancer Institute to main hospital, new radiology addition with MRI and Shell for future ICU; healthy Living Campus collaboration with the YMCA; Batavia Medical Campus free standing multispecialty medical campus; opened the Clifton Springs Hospital & Clinic new emergency department with embedded CPEP [comprehensive psychiatric emergency program] supporting medical and behavioral health needs across Ontario and Wayne counties.
Current affiliations: American College of Healthcare Executives; Healthcare Association of Central and Western New York (2022 vice president and 2023 president); Rotary Club of Batavia; Lake Plains Community Care
Network (vice president); Gillam Grant Community Center; Genesee Livingston Orleans Wyoming Workforce Development Board, and WNY Rural Area Health Education Center Board.
What is your biggest challenge in your current position? “Address the significant staffing issues that impact healthcare, RN nursing shortage, high agency nursing utilization, and lack of non-licensed staff to fill many roles in the hospital.”
What is your greatest strength professionally? “My ability to listen to my team, process what they are saying and create mutually beneficial outcomes to complex problems.”
If you could make one change to the current healthcare system, what would it be? “The healthcare payment system and payment models, they are counterproductive to efficiency and patient centered care.”
How do you support the well-being of your team? “I am a strong advocate of work- life balance, promoting the team to take ‘family’ or personal time. Also, I like to make work fun for the team, to alleviate some of the
pressures they face.”
Richard Kim
Founder and principal at Richard Kim Medicine
With the organization since: 2014. in the current position since 2014.
Education: Bachelor of Science degree from the University of Washington; Doctor of Medicine degree from Albany Medical College, where he completed a combined residency in internal medicine and pediatrics, followed by a fellowship in sports medicine. Holds board certifications in internal medicine and pediatrics, with a Certificate of Added Qualification in Sports Medicine.
Career Highlights: Founder of Richard Kim Medicine, a practice dedicated to non-surgical orthopedics and regenerative therapies. Serves as a team physician for USA Rugby. At Richard Kim Medicine, he focuses on
regenerative medicine practice, utilizing patients’ own blood and stem cells to treat chronic pain and promote healing, offering non surgical solutions for conditions like back pain and arthritis. Offers webinars and educational resources to inform patients about regenerative therapies and their benefits.
Current affiliations: Affiliated with Richard Kim Medicine, a private medical practice specializing in regenerative therapies aimed at helping active adults regain mobility and reduce pain.
How do you describe your managerial philosophy or approach? Exemplifies a visionary yet handson approach to management. His philosophy revolves around patient-centered care, innovation and continuous improvement. As the founder of Richard Kim Medicine, he leads by empowering his team to deliver cutting-edge regenerative therapies while fostering an environment of compassion, collaboration and excellence. His focus on leveraging patients’ unique potential for healing reflects his belief in personalized solutions and sustainable health outcomes. His leadership style is rooted in integrity, adaptability,
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and a commitment to inspiring those around him to achieve the highest standards of care.
What type of skill set do you possess which make you an effective leader? Possesses a diverse and highly specialized skill set that makes him an effective leader in his field. His expertise spans internal medicine, pediatrics and sports medicine, providing him with a deep understanding of both technical medical practices and holistic patient care. Beyond his clinical acumen, he demonstrates strong strategic thinking, effective communication and adaptability, essential for guiding a team and driving innovation in regenerative medicine. His ability to build trust, foster collaboration and mentor his team ensures the delivery of exceptional care and continuous professional growth. His commitment to education, patient advocacy and leveraging cutting-edge techniques showcases his unique combination of empathy and vision, which sets him apart as a leader
Michael S King
President and Chief Executive Officer, Jewish Home .
With the organization since: 2005
In current position since: 2015
Education: Master of Public Administration with healthcare emphasis, SUNY Brockport; Bachelor of Science in business administration, SUNY Fredonia.
aging population continues to need assisted living and nursing care. The low daily New York state Medicaid reimbursement rate has created a crisis that makes it challenging for nursing homes to recruit and retain staff.”
How do you support the well-being of your team? “Designated as a “great place to work” for the past five years, we are keenly focused on supporting our team. This year we opened an employee grocery store where hourly employees shop for free groceries. We also offer services ranging from scholarships to career training and growth to personal success coaching. I consider it a great accomplishment that we are able to give our employees the support they need to do what they love at a place where they enjoy working. “
How can the healthcare industry in the region be improved? “The healthcare industry in the region can be significantly improved by focusing on three key areas: accessibility, innovation, and preventative care. 1) Accessibility: Enhancing access to healthcare services, particularly in underserved communities, is crucial. This can be achieved by expanding telemedicine, mobile clinics and community health programs to reach patients where they are. 2) Innovation: Adopting advanced medical technologies, such as regenerative medicine and minimally invasive treatments, can provide more effective and efficient care. Encouraging collaboration between healthcare providers, researchers, and technology developers will foster innovation tailored to regional needs. 3) Preventive Care: Shifting the focus from reactive to proactive healthcare is essential. Public education campaigns on nutrition, fitness, and early detection of chronic conditions can reduce the burden on healthcare systems and improve overall community health outcomes. By investing in these areas, the region’s healthcare industry can evolve to be more inclusive, forwardthinking, and sustainable.
Career Highlights: “We are expanding our campus with new rental apartments designed for people over 62. Additionally, we have enhanced our offerings by introducing a licensed home care services agency and a personalized primary care practice, Personal Medicine of Rochester, to our full range of home- and community-based services. As part of an $83 million campus transformation project, we built nine new long-term care Green House cottage homes, renovated the Jewish Home Farash Tower long-term care to all private rooms, expanded our short-term rehabilitation program to include all private rooms, and created a readiness suite, a fully functional apartment designed to help short-term rehabilitation residents practice daily living activities before returning home. We also built a wellness center and a learning and education center.”
Current affiliations: Member of Master Plan for Aging — Long Term Services & Supports Committee and Equitable Facility Transformation Workgroup: since 2023; board member, LeadingAge: since 2020; board member member of finance and audit committees, Mary Cariola Center, since 2019; member of the executive committee, Association of Jewish Aging Services (AJAS): since 2018.
What is your biggest challenge in your current position? “The long-term care industry faces many challenges, but in terms of priority, developing a healthcare workforce that loves working with older adults, and continuing to advocate to New York state around the significant underfunding of Medicaid rates to nursing homes are key focus areas. New York state has the dubious distinction of being the worst state in the U.S. for inadequate Medicaid reimbursement.”
If you could make one change to the current healthcare system, what would it be? “Our
Chance Lowry
Head Sports Chiropractor, Owner of Northeast Pain Solutions
With the organization since: 2017.
In the current position since: 2017.
Education: Bachelor’s degree in human biology, University of Western States; master’s degree in sports medicine and rehabilitation, University of Western States; Doctorate degree in chiropractic, University of Western States.
Career Highlights: “Introducing Softwave therapy to New York state. After seeing the benefits, Softwave was providing patients in Germany as well as a few states across the U.S., we introduced it to New York and were quickly able to expand to more locations as the success and demand for our services increased.”
What is your biggest challenge in your current position? “Although we can help the vast majority of our patients, the hardest part about being a provider is the individuals that we are unable to help. Patients come to us very vulnerable and facing struggles, and it is our job to help them, and sometimes we are not able to. I think this is probably the most difficult thing all healthcare professionals have to face.”
What is your greatest strength professionally?
“As an organization and on a personal level, we pride ourselves on extensive patient communication and compassion. One of the largest complaints in health care is
feeling that providers do not take the time to listen and understand the patient. All of our clinicians are very patient-oriented and communication-driven.”
If you could make one change to the current healthcare system, what would it be? “Our system needs to do a better job of integrating different styles of healthcare professionals for the good of the patient. Overall, integrating different healthcare providers will create the best outcomes for patients.”
How do you support the well-being of your team? “Our offices focus on all our staff interacting like family; we believe in maintaining an upbeat and positive working environment with a strong push for healthy living, and supporting each other on a professional level as well as a personal level.”
Robert Mayo
Chief Medical Officer, Executive Vice President, Rochester Regional Health
With the organization since: 2002.
In current position since: 2013.
Education: University of Michigan Medical School, 1990.
Career Highlights: “Providing care to patients — it is a great privilege and honor to care for patients; receiving the Father George Norton Physician Excellence Award, March 2005; serving as the Rochester General Hospital medical and dental staff president from 2010 to 2012; appointment to chief medical officer in January 2013.
What is your biggest challenge in your current position? “Leading the clinical governance and clinical integration effort that is transforming
Rochester Regional Health is a huge body of work. It is very fundamental to the way RRH is responding to current market pressures and preparing for the future. Doing this work well through engagement is vital for its sustainability. It is very important and gratifying work.”
What is your greatest strength professionally? “Building collaborative relationships is something that I highly value and that is critical as a chief medical officer.”
If you could make one change to the current healthcare system, what would it be? “The malalignment between payers and providers creates waste and cost. I believe the US could save billions of dollars and improve quality outcomes with greater alignment between payers and providers.”
How do you support the well-being of your team? “Wellbeing a critical part of performing well as a team. Every member of the team needs to feel respected, supported and given the space to grow. I try to create an environment where wellness is a nature outcome.”
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Michael E McRae
President and Chief Executive Officer, St . Ann’s Community
With the organization since: September 2010.
In current position since: 2014.
Education: Bachelor of Science degree in gerontology; Master of Science degree in human services administration.
Career Highlights: “Starting out as an activities director I found a great deal of enjoyment interacting with elders early in my career. The experience of working one-on-one and in small and large groups with the seniors we serve continues to be foundational in the decisions I make in my role today. Part of my professional growth was assuming the challenging role as the continuous quality improvement (CQI) director for a hospital system. This responsibility afforded me the opportunity to transcend multiple healthcare service lines and have an exposure from newborn right through hospice and end-oflife care. Now as chief executive officer, I have a unique view of how all of the moving parts within a health system interact.”
Current affiliations: Highland Hospital, board of directors; Brothers of Mercy, board of directors; Common Ground, board of directors; Pandion Alliance, board of directors; legal services committee of LeadingAge New York.
How do you describe your managerial philosophy or approach? “There is a difference between managing and leading. When I am leading, my focus is on building a high-performing and cohesive executive team, aligning our leaders’ focus and deliverables on our long-term direction and vision. When I am managing, my focus is on achieving our mission — what must be done to realize our vision, how we creatively and collaboratively achieve our strategic framework. My management philosophy is to create an environment for success. I do this by setting high and challenging standards and goals for our leadership team, by engaging, empowering and supporting them, and unleashing ownership. I also encourage open debate and dialogue in the spirit of achieving clarity, prioritizing our resources and developing collaborative relationships. Our board of directors, our executive and leadership team and our associates are passionate about
achieving goals that serve our residents — not just doing the right thing, but doing what is right for each of our stakeholders. The bottom line is providing excellent care and high-quality services.”
What makes you an effective leader? “Selfawareness, empathy, relationship-building and passion for our mission are some skills that I leverage in my leadership role. Also being open to all ideas and suggestions that advance St. Ann’s Community as the provider and employer of choice for comprehensive care, housing and services for older adults. I am transparent and people with whom I interact know my passion for creating an environment of trust, respect, inclusion, fairness and consistency.”
How can the healthcare industry in the region be improved? “Identify opportunities for collaboration, interdependence and interconnectivity. Opportunities that bring stakeholders together to review best practices, cost of doing business, patient-centered care, quality and staffing are just some areas we should focus on for improved healthcare in our region. There are many opportunities for the sharing of resources to achieve mutual goals that address community health.”
Joseph Murabito
President and Managing Member: Elemental Management Group, Morningstar Residential Care Center, Waterville Residential Care Center, The Gardens by Morningstar, Aaron Manor Nursing and Rehabilitation Center
With the organization since: 2012
In the current position since: 2012
Education: Bachelor’s degree in health ad ministration from Ithaca College; Master of Science degree in health administration from Cornell University.
How do you describe your managerial philosophy or approach? “Collaborative, transparent, assertive and outcomes oriented.”
What skills set do you possess which make you an effective leader? Persistence, practical management style, sense of priority and ability to make timely collaborative decisions.
Lizz Ortolani
President, Ortolani Services, Inc
With the organization since: 2012.
In current position since: 2017.
Education: Master’s degree in social work, University of Toronto.
Career Highlights: “Transitioned into insurance following a 20-year career in medical social work.”
Current professional affiliations: NABIP, Greater Rochester Chamber of Commerce.
What is your biggest challenge in your current position? “Helping our clients find clarity in a sea of aggressive, misleading advertising.”
What is your greatest strength professionally? “Knowledge of the greater Rochester community and its resources.”
If you could make one change to the current healthcare system, what would it be? “Simplified billing that the consumer can understand.”
How do you support the well-being of your team? “Our values include providing clarity, building relationships, increased knowledge, balance and opportunities for all team members. These values guide our interactions both internally and externally.”
CEO and President, Strong Memorial Hospital and Highland Hospital, University of Rochester Medical Center .
With organization since: 1975.
In current position since: 2024.
Education: Bachelor’s degree in nursing, University of Rochester, 1975; master’s degree in nursing, University of Rochester, 1983; Ph.D. in education, University of Rochester 1990.
Career Highlights: Accepted the position of
chief executive officer, Strong Memorial and Highland hospitals, 2024; named a President’s Award Honoree by Jordan Health Foundation, 2024; selected as distinguished alumni at the University of Rochester Warner School, 2024; appointed board chairwoman for Finger Lakes Performing Provider System, 2014; awarded the David T. Kearns Medal of Distinction at the University of Rochester Simon Business School, 2013; named a “Most Influential Woman” by Rochester Busi ness Journal, 2003; accepted the position of chief operating officer, Strong Memorial Hospital, 2000; selected as distinguished alumni at the University of Rochester School of Nursing, 1999; accepted the position of senior director for hospital operations at Strong Memorial Hospital, a key role on the hospital’s management team, 1995; helped put together one of the first hospital-based acute-care nurse practitioner positions in the nation at Strong Memorial Hospital, 1980s.
Kim K . Petrone
Medical Director, St Ann’s Community; Medical Director, Rochester Regional Wound Healing Center at St . Ann’s .
With the organization since: St Ann’s, 2005; Wound Center, 2013.
In current position since: 2012 (edical director of St Ann’s); 2013 (medical director of Wound Center).
as a physician one learns very early that one style of leadership is not effective in all situations. A physician must act in a very autocratic style, for example, when a patient is in extremis and quick decisions need to be made and orders carried out expeditiously. When a patient is more stable, a physician can employ a much more democratic approach, including the patient and other team members in the decisions. This ability to shift leadership or managerial styles to fit a situation is just as important in the administrative world and one that I continue to try to hone.”
Current affiliations: Associate professor in the school of nursing, University of Rochester Medical Center; clinical associate professor of community and preventive medicine in the School of Medicine and Dentistry, University of Rochester Medical Center; fellow in the American College of Healthcare Executives.
How do you describe your managerial philosophy or approach? “The best leaders assemble a team of competent and talented people, create excitement about the work and a vision for success. Leaders need to remove barriers that inhibit best efforts of the team, strive to stimulate creativity within the group and be decisive when a decision needs to be made by the leader.”
Skills that make you an effective leader:
“Knowledge of the healthcare industry and ability to work with people having a wide range of talents, capabilities and personal styles. Mentorship is important to me as I have had great mentors and strive to be one for new managers and leaders. In addition, I can be calm and decisive when needed, keeping the level of anxiety in check when challenges are confronted.”
How can the healthcare industry in the region be improved: “Create and foster inter professional, team-based approaches to addressing healthcare issues involving partners in all sectors of healthcare, business and human services.”
Education: “Earned a bachelor’s degree in psychology from Duke University; medical degree from the University of Rochester; completed residency training in internal medicine at the University of Rochester where I also spent a year serving as chief resident. Completed a fellowship in geriatrics from the University of Rochester prior to starting as a staff physician at St Ann’s Community. Earned the title of certified wound specialist and ostomy specialist.”
Career Highlights: “I have been very fortunate to be mentored by exemplary physicians and leaders throughout my career. I am proud of the clinical work I have done for the residents of St Ann’s and have reveled in being a leader of a truly remarkable group of physicians, nurse practitioners and physician assistants that provide care at St Ann’s Community. In 2013, St Ann’s and Rochester Regional Health opened a wound center that was the first of its kind in the nation as it represented a collaboration between a senior living community and an acute care hospital. I am very proud of the work I did to help this center come to fruition and the ongoing care that is delivered daily. As the medical director of the center, I am also very proud of the team of providers who work so hard in this venue as well.”
Current affiliations: American Medical Directors Association, American College of Physicians, Monroe County Medical Society, American Geriatric Society, American Board of Wound Management.
How do you describe your managerial philosophy or approach? “My natural inclination is to adopt a servant management-leadership approach as this style most closely mirrors the requisite attributes of a good clinical relationship with patients. I favor shared leadership, prioritizing the needs of the team and collective decision making. However,
Skills that make you an effective leader? “Medicine fosters some key attributes to successful leadership early on in training. It teaches the importance of active communication, assiduousness and careful analysis of complex situations. It also teaches the importance of prioritizing goals and being flexible when a plan does not execute exactly as planned. I have tried hard to apply all these skills as a leader.”
How can the healthcare industry in the region be improved? “Rochester has always been fortunate to have many skilled and passionate geriatricians, as well as senior living communities with long traditions of excellence in clinical care. While many other parts of the nation struggle to find providers and models that provide this care, our region has long implemented models that prioritize the desires and health priorities of our patients. As such, our region is challenged to continue the recruitment of passionate leaders and to work collaboratively across health care systems in an effort to continue to innovate. Our leaders need to look for new ways to fund geriatric care by collecting data on outcomes in various clinical venues and then working with insurers to develop alternate payment models. Medical training should focus more on the finance of healthcare to help prepare future clinicians for leadership roles in the development of alternate care and payment models.”
Hazel Robertshaw
Vice President of Patient Care Services / Chief Nursing Officer, F F Thompson Hospital .
With the organization since: 2007.
In current position since: 2008.
Education: Ph.D. in nursing, Florence Nightingale School of Nursing and Midwifery, King’s College, University of London; Bachelor of
Science in nursing studies, University of Manchester.
Career Highlights: Currently serving on the board of directors for UR Medicine Home Care and on the quality board of St. James Hospital in Hornell. Also sits on the advisory boards for the Finger Lakes Community College, Roberts Wesleyan College and University of Rochester School of Nursing Advisory boards. In 2020, received the Finger Lakes Region Leadership Award from the New York Organization of Nurse Executives & Leaders; in 2021 received the Canandaigua ATHENA Leadership Award and the Professional Women of the Finger Lakes Woman of the Year Award; and in 2024 was named to the Becker’s Hospital Review list of “Hospital and Health System CNOs to Know.”
Current affiliations: Membership in the American Nurses Association and the American Organization for Nursing Leadership.
What is your biggest challenge in your current position? “Staffing continues to be the biggest challenge in health care, along with rising costs.”
What is your greatest strength professionally? “My greatest strength is my ability to connect to people on an individual level.”
If you could make one change to the current healthcare system, what would it be? “Include nursing care in the payment model for health care.”
How do you support the well-being of your team? “Our organization has a focus on wellness. We have a variety of activities and offerings to support self-care.”
Maura Snyder
Chief Operating Officer, Highland Hospital
With the organization since: 2024.
In the current position since: 2024.
Education: Bachelor of Science in business management from Grove City College, Mas ter of Health Administration from Roberts Wesleyan University
Career Highlights: Awarded the HANYS 2010
Pinnacle Award for Quality and Patient Safety small hospital division; awarded a $25.5 transformational grant to create the Clifton Springs Medical Village, enhancing healthcare in the region.
Current affiliations: Member of Lulangilo board of directors, a nonprofit 501(c)3 organization that supports the work of Children’s Nest Orphanage in Choma, Zambia
What is your biggest challenge in your current position? “One of the biggest challenges is access to suitable community housing or facilities that provide the necessary level of care for patients ready to be discharged. Work is underway with our community partners to address this need. Without this access, patients will occupy hospital beds beyond their medical necessity, leading to overcrowding in the emergency department and prolonged waits for an inpatient bed.”
What is your greatest strength professionally? “Approaching each challenge as an opportunity and bringing individuals and teams together through collaboration.”
If you could make one change to the current healthcare system, what would it be? “If I could only make one change to the current healthcare system it would be to make it easier for everyone to navigate: our patients, families and our healthcare providers.”
How do you support the well-being of your team? “I strive to support the Highland Hospital team through a mindset of servant leadership, ensuring they have the resources to serve each other, our patients, and our community.”
Tammy Snyder
President and Chief Operating Officer, Rochester General Hospital
With the organization since: September 2022.
In current position since: May 2023.
Education: Bachelor of Science in health administration from the University of North Carolina at Chapel Hill; master’s degree in health administration, Yale University.
Career Highlights: Completed a two-year administrative fellowship at Johns Hopkins Medicine and have spent over 15 years in
progressive leadership roles in both top academic medical centers as well as non-academic medical centers and community health systems.
Current affiliations: Board member, Ronald McDonald House Charities in Rochester.
What is your biggest challenge in your current position? “Staffing shortages continue to be a challenge. People are our largest asset and the fabric of our organization. Being able to recruit and retain full time staff is something we are very focused on.”
What is your greatest strength professionally?
“The ability to actively listen is something I pride myself on doing well. It’s important to not only hear the words coming out of someone’s mouth but also seek to understand the intent and meaning behind them. This allows the person(s) you’re talking to feel heard and valued.”
If you could make one change to the current healthcare system, what would it be? “Increasing the number of post-acute beds (skilled nursing facilities, long term care facilities, etc.) in our community would be very helpful in minimizing the current delays we see with many patients’ discharges. This change requires payment reform for these facilities and additional staff.”
How do you support the well-being of your team?
“Creating an environment where we work hard but also enjoy laughs and the comradery of one another is so important. This allows the team to build a close relationship so that we’re able to celebrate their successes and also be a friend when someone is having a bad day.”
Michael F . Stapleton, Jr . President
and Chief Executive Officer, F .F . Thompson Hospital .
With the organization since: 2011.
In current position since: 2012.
Education: Master of Science degree in healthcare system leadership, University of Rochester; Bachelor of Science degree in nursing, St. John Fisher College; Bachelor of
Arts degree in psychology, SUNY Oswego.
Career Highlights: Prior to being named Thompson Health’s president and CEO, was executive vice president of Thompson Health and chief operating officer of F.F. Thompson Hospital. Previous leadership roles included being CEO of Lakeside Health System and president of Lakeside Memorial Hospital in Brockport, as well as chief operating officer, chief nursing officer and vice president of patient care services at LHS. Prior to that, worked more than 13 years at the University of Rochester Medical Center in various capacities, including as nurse manager of the Kessler Family Burn/Trauma ICU and the adult emergency department.
Current affiliations: Healthcare affiliations include American College of Healthcare Executives, American Hospital Association and Healthcare Association of New York State (HANYS). Community affiliations include member of boards of directors for St. John Fisher University, Mercy Flight Central and Hillside Family of Agencies. Fellow of the American College of Healthcare Executives (FACHE), HANYS board member and former member of the American Hospital Association’s Region 2 Policy Board.
What is your biggest challenge in your current position? “Our focus continues to be on recruitment and retention and further stabilizing our workforce.”
What is your greatest strength professionally? “I am a very authentic, transparent leader.”
If you could make one change to the current healthcare system, what would it be? “Accessibility to high-quality care for everyone with an increased focus on prevention.”
How do you support the well-being of your team? “Encouraging and sometimes demanding they maintain their work-life balance. Time off is essential for us to remain productive at work.”
Lara Chatel Turbide
Chief
Operating
Officer, UR Medicine Finger Lakes Health
With the organization since 1997.
In the current position since 2024.
Education: Master of Science in education degree from Bucknell University, Lewisburg, Pennsylvania; Bachelor of Arts degree with dual majors of government and sociology from St. Lawrence University, Canton; certificate in project management from Cornell University College of Engineering, Ithaca.
Career Highlights: “Led the successful capital campaign for the $56 million Geneva General Hospital modernization and expansion project in 2013, which included new emergency department, intensive care unit, operating rooms and all private patient rooms. Directed the planning and marketing strategies for the health system to support of the growth of services, including hospital, long term care, and physician network with primary and specialty care services.”
Current affiliations: American College of Healthcare Executives (ACHE), Healthcare Association of New York State (HANYS)
How do you describe your managerial philosophy or approach? “Transformational leadership style with focus on effecting positive change and inspiring higher performance through collaboration and a strength or asset based approach.”
Skills that make you an effective leader? “My commitment to lifelong learning, practicing kindness, valuing emotional intelligence, and exercizing intellectual curiosity are essential ingredients to my leadership style. Being new in my role, I am grateful to be surrounded by exceptional experts in their respective fields. I believe we need to empower and trust our teams as solutions most often lie in working to learn from people closest to the problem at hand.”
How can the healthcare industry in the region be improved? “Healthcare can be improved by enhancing access to local care; building community collaborations to reduce barriers and to address disparities; and focusing on prevention and primary care to improve quality and outcomes. It is essential to engage all of us in our communities, as patients, to recognize the critical importance and value of utilizing local care to sustain services being available when we need them. And of course, delivering the best quality care at appropriate, affordable cost with reimbursment aligned with this aim.”
E . Kate Valcin
Chief Nursing Executive, URMC and Chief Nursing Officer, Strong Memorial Hospital , University of Rochester Medical Center
With the organization since: 1997.
In current position since: 2025.
Education: Bachelor’s degree in nursing, Roberts Wesleyan College; master’s in nursing with concentration in education, Duke University; post master’s certificate in nursing in clinical nurse leader, University of Rochester; doctorate in nursing practice, University of Rochester School of Nursing.
Career Highlights: 2025: Named chief nursing executive for URMC and chief nursing officer for Strong Memorial Hospital; 2024: named president, New York Organization for Nursing Leadership (NYONL); 2023: named fellow of the American College of Critical Care Medicine; 2022: becomes assistant professor of clinical nursing, University of Rochester School of Nursing; 2022: Apotheosis Award, NYONL; 2022 International Clinical Nurse Leader Association Research Grant; 2021: Rochester Business Journal Healthcare Hero Award; 2019: Team Winner, University of Rochester, Institute for Innovative Education Team Summit, Post Intensive Care Syndrome Clinic; 2015: named director adult critical care nursing, URMC.
Current affiliations: American Association of Critical Care Nurses; American Nurses’ Association; Society of Critical Care Medicine; Sigma Theta Tau International; American Organization for Nursing Leadership; New York State Organization for Nursing Leadership; Clinical Nurse Leader Association; Genesee Valley Nurse’s Association.
What is your biggest challenge in your current position? “The ongoing challenge of nursing staffing, compounded by the ongoing pressures of high hospital occupancy and patient acuity, along with the swift pace of change. Academic medical centers face unique pressures because we are not only caring for patients but also training the next generation of healthcare providers. Balancing patient care with educational responsibilities, while maintaining staff morale, is a constant challenge.”
What is your greatest strength professionally?
“My greatest strength is my ability to foster collaboration across diverse teams. At URMC, we balance patient care, education, and research, which requires seamless coordination between clinical staff, faculty, and administrators. I prioritize creating an environment where everyone feels empowered to contribute, and I encourage open communication to align our goals and deliver the best outcomes for our patients and students.”
If you could make one change to the current healthcare system, what would it be? “If I could make one change to the healthcare system, it would be to further strengthen the support available for frontline healthcare workers, particularly nurses. This includes continuing to prioritize access to mental health resources, professional development opportunities and initiatives that promote work-life balance. Nurses are the backbone of healthcare, and by investing in their well-being and growth, we can elevate the overall quality of care and improve outcomes for patients and communities.”
How do you support the well-being of your team? “Supporting the well-being of my team is one of my top priorities. We’ve introduced several initiatives, such as more flexible scheduling options to help nurses balance work and personal responsibilities, career development opportunities, and wellness programs that include on-site counseling and peer support groups. I also ensure that our leadership is accessible and receptive to feedback, fostering a culture where team members feel heard and valued. Recognizing their contributions regularly—through awards, shout-outs, or simply a heartfelt thank you—goes a long way in maintaining morale and a sense of purpose.”
Edith M Williams
Dean’s Professor of Health Equity Research; Director, Center for Community Health & Prevention; Founding Director, Office of Health Equity Research, all part of the University of Rochester Medical Center .
With the organization since: September 2022.
In current position since: 2024.
Education: Bachelor of Arts degree in psychology from the University of North Carolina at Chapel Hill; Master of Science degree in ep-
idemiology from the State University of New York at Buffalo; Ph.D. in epidemiology and community health from the State University of New York at Buffalo
Career Highlights: Director of the Center for Community Health & Prevention and founding director of the Office of Health Equity Research at the University of Rochester Medical Center; dean associate professor of health equity research, with a primary academic appointment in public health sciences and secondary appointment within the division of allergy, immunology and rheumatology at the URMC.
• Previously appointed associate professor within the department of public health Sciences and division of rheumatology and immunology at the Medical University of South Carolina.
• Served as deputy director for research and sustainability for the Institute for Partnerships to Eliminate Health Disparities at the University of South Carolina.
• Robust research portfolio, including a Pfizer fellowship in health disparities, National Institute for Arthritis and Musculoskeletal Disorders/NIH Mentored Research Scientist Career Development Award (K01), and National Institute for Nursing Research/NIH R01.
• Recipient of numerous recognitions, including Research Innovator and Eminent Scholar by the Medical University of South Carolina College of Medicine.
• Research consultant to address lupus healthcare disparities, mentoring, diversity and inclusion.
Current affiliations: Foodlink, Inc., board of directors; African American Health Coalition; steering committee co-chair for Project CHANGE, Lupus Research Alliance/Lupus Therapeutics; external advisory committee to Cincinnati Children’s Center; associate editor for DEI issues for “Arthritis & Rheumatology;” guest editor for “International Journal of Environmental Research and Public Health” special issue on “Challenging Health Disparities through the Promotion of Health Equity”
What is your biggest challenge in your current position? “As a new Black female leader in a predominantly white academic medical institution, I have encountered a unique set of challenges. Navigating this landscape requires not only resilience, but also an unwavering commitment to proving my competence among colleagues and stakeholders who may question my capabilities based solely on my race
and gender. Despite these challenges, I remain committed to fostering an inclusive environment and advocating for systemic change. My journey as a leader is not just about personal success, but also about paving the way for others who will follow.”
What is your greatest strength professionally? “My personal philosophy on leadership, which borrows from models of servant leadership and is about helping people, individually and collectively, be the best they can be. I see myself as a role model, and through my actions, I encourage and foster positive relationships, excellence, creativity, and open communication.”
If you could make one change to the current healthcare system, what would it be? “A centralized and unified approach to community engagement would send the message to the community that we value their input and aim to organize and coordinate efficiently to maximize the time they are willing to invest.”
How do you support the well-being of your team? “I’m using several strategies to support sense of community at our center. These include a “Health Equity in Progress” series, regular social gatherings, small and large focused meetings within larger units, as well as regular “All Call” meetings during which others in the center have an opportunity to participate in agenda setting and information sharing.”
Arlene Wilson
Senior Director of Programs, Rochester & Finger Lakes Region Chapter of the Alzheimer’s Association
With the organization since: August 2023.
In current position since: August 2023.
Education: BA, The Ohio State University MPA University of Pittsburgh, ABD University of Phoenix.
Career Highlights: Curricula development for Associate degree programming at Albion Correctional; rural Finger Lakes community access to PPD and bilingual educational materials for COVID-19 prevention; advocacy for health services and SNAP-Education access to underrepresented communities in
Rochester and the Finger Lakes; advocacy for equity and access to fresh food/produce in regional food deserts.
Current affiliations: Greater Rochester Chamber of Commerce, Greater Rochester Area Partnership for the Elderly (GRAPE), Brighton Chamber of Commerce, Chemung County Chamber of Commerce.
What is your biggest challenge in your current position? Balancing community collaborations, staff development and community education.
What is your greatest strength professionally? Mentorship of newly minted professionals and those transitioning to new professional roles.
If you could make one change to the current healthcare system, what would it be? There is not ONE change; I would establish a system similar to Canada or the UK. Less regulation and red tape, standardized forms, and uniform access to medically documented effective treatments-services, with a focus on prevention.
How do you support the well-being of your team? I believe in the open door policy– if you have a question, come and ask me. I also share information and let my team know what changes are coming in advance, as far ahead as possible. I also support my team-led spirit committee: the focus is fun, encouragement and camaraderie. This ranges from holiday parties, birthday recognitions to shared joys of the season on our bulletin board.
Mark Winsberg
Solo Owner and Operator of Mark Winsberg, MD, Medical Services, PLLC
With the organization since: Started the practice in January 2024
In current position since: January 2024.
Education: Medical degree from Stanford University School of Medicine; board certified in addiction medicine and family medicine.
Career Highlights: “Opening my own practice, and formerly serving as clinical then medical director of Rochester Regional Health Chemical Dependency Programs. Practicing medicine for 32 years.
Current affiliations: Solo practice, not affiliated with other medical practices or systems.
What is your biggest challenge in your current position? “Helping people overcome the self-stigmatization of having a substance use disorder.”
What is your greatest strength professionally? “With 17 years as an ER physician, 16 years in addiction medicine, and 22 years in recovery myself, I bring both empathy and objectivity to addiction care.”
In Good Health publishes unique newspaper editions across 3 Upstate New York markets. Ask your account manager about combination discounts to advertise across multiple markets.
Oswego, Onondaga, Madison, Cayuga counties
REGIONAL HEALTH AT A GLANCE
HEALTH OUTCOMES
HEALTH FACTORS
CLINICAL CARE
*How to read it — Example: 930 people for one primary care physician.
SOCIAL & ECONOMIC FACTORS
Source: www.countyhealthrankings.org, maintained by the University of Wisconsin — Population Health Institute, part of School of Medicine and Public Health.
ROCHESTER LARGEST HOSPITALS - NO
OF EMPLOYEES
.
Information for this chart was provided by each hospital at the end of 2024. Data refers to 2023 numbers. Finger lakes Health declines to provide data for this year’s guide.
LARGEST REGIONAL HEALTH SYSTEMS- NO . OF EMPLOYEES (excludes Rochester)
Information for this chart was provided by each hospital at the end of 2024. Data refers to 2023 numbers. Finger lakes Health declines to provide data for this year’s guide.
Information for this chart was provided by each hospital at the end of 2024. Data refers to 2023 numbers. Finger lakes Health declines to provide data for this year’s guide.
HOSPITALS GREATER ROCHESTER
INFORMATION PROVIDED BY INDIVIDUAL HOSPITALS BETWEEN NOVEMBER AND DECEMBER 2024
RESEARCH BY MIKE COSTANZA
Finger Lakes
Auburn Community Hospital
Address
17 Lansing St.
Auburn, NY 13021
General Information
315-255-7011 www.auburnhospital.org
President and CEO
Scott A. Berlucchi
Chief Nursing Officer
Jacqueline Dawe (Senior Director of Nursing/Quality)
Chief Financial Officer
Jason Lesch
Number of Employees: 1350
Licensed Physicians: Not provided Number of Beds: 99
Inpatient Visits in 2023: Not provided
Outpatient Visits in 2023: Not provided Visits to Emergency Department in 2023: Not provided
Number of O R Surgeries in 2023: Not provided
• New Cancer Center Opens at Auburn Community Hospital — Cancer patients in Auburn and Cayuga County had to travel far distances to get necessary care
The cancer centers in the Syracuse and Rochester locations proved to be a long journey for those in need of urgent treatment Not anymore Over the summer of 2024 the hospital opened a new state-of-the-art cancer center in Auburn The cancer aims to provide the region’s most meticulous and comprehensive services for those battling cancer
The new Upstate Cancer Center brings the latest in design and technology to the Auburn community Komal Akhtar is the medical oncologist and director of Auburn Community Hospital She said that the new cancer center offers a more progressive and convenient way of accessing treatment The $15 million cancer center will allow the hospital to add a more complex system of how to treat cancer patients .
❱ Auburn Community Hospital is Home to Special Blood Analyzer — Auburn Community Hospital is now the home of Abbott’s Alinity H-Series blood analyzer It’s the only one in the entire nation Blood analyzers find disorders and cancers It provides a substantial amount of testing very quickly and accurately, according to the hospital
❱ Auburn Community Hospital Strikes New Radiology Partnership —Auburn Community Hospital (ACH) contracted with St Lawrence Radiology Associates PC to provide comprehensive radiology reading services for ACH effective Jan 1, 2024 . Their offerings include comprehensive coverage of diagnostic and
interventional radiology, equivalent to current exams and procedures An after-hours nighthawk service ensures timely and thorough reporting during overnight hours . St . Lawrence Radiology Associates replaces the University of Rochester Medical Center who had been reading and reporting radiological exams Physician G Michael Maresca, president and owner of St . Lawrence Radiology, is no stranger to the Auburn Community Hospital, having held the ACH radiology contract prior to the University of Rochester’s tenure This long-standing relationship and the services provided by St Lawrence Radiology bodes well for a smooth transition .
Clifton Springs Hospital
Address
2 Coulter Road
Clifton Springs, NY 14432
General Information
315-462-9561
www.rochesterregional.org/locations/ hospitals/clifton-springs-hospital-clinic President
Daniel Ireland, RN
Medical Director or equivalent Robert Cole, MD
Number of Employees: 568
Licensed Physicians: Not Provided Number of Beds: 96
Inpatient Visits in 2023: 1,754
Outpatient Visits in 2023: 169,504
Visits to Emergency Department in 2023: 6,399
Number of OR Surgeries in 2023: 4,421
• Clifton Springs Hospital & Clinic Receives National Verification from Program Focused on the Care of Older Adult Surgical Patients — The hospital has achieved Level 1— Comprehensive Excellence verification status from the Geriatric Surgery Verification Program (GSV), a quality program of the American College of Surgeons (ACS) A hospital with Level 1 verification status recognizes its commitment to providing optimal care for its older adult surgical patients by meeting the GSV’s program standards GSV Program verification is granted only to those hospitals that are dedicated to providing the best possible surgical care for older adults . To attain this level of verification, GSV Program standards must be in place and verified across one or more surgical specialties and must reach 50% or more of the hospital’s total population of eligible surgical patients aged 75 years or older . These standards ensure that older adults undergoing surgery receive care under a multidisciplinary program with quality improvement and safety processes, data collection, and appropriate resources provided to them as
patients at the hospital Only five hospitals in the country have achieved Level 1 – Comprehensive Excellence verification status from the GSV Program
Three are in the RRH system: Newark-Wayne Community Hospital, Clifton Springs Hospital & Clinic and Unity Hospital, which achieved it in 2020
The other two hospitals are in California and Colorado .
❱ Clifton Springs Hospital & Clinic in 2024 received DNV re-designation as an orthopedic hip and knee replacement center
❱ The hospital added tele-intensivists to the ICU to support complex patient care
Address
350 Parrish St. Canandaigua, NY 14424
General Information 585-396-6000 www.thompsonhealth.com
President & CEO
Michael F. Stapleton, Jr.
Executive VP/COO: Kurt Koczent
Chief Medical Officer/Sr VP of Medical Services: Dr. David E. Baum
Chief Nursing Officer and VP of Patient Care Services: Hazel Robertshaw
Chief Financial Officer and Senior VP of Finance: Mark Prunoske
VP of Long-Term Care: Mathew Janczak
VP of Associate Services and Wellness: Jennifer DeVault
Number of Employees: 2,052
Number of Beds: 113
Inpatient Visits in 2023: 5,743
Outpatient Visits in 2023: 476,690
Visits to Emergency Department in 2023: 33,735
Number of OR Surgeries in 2023: 11,681
• Thompson Health received the Nonprofit of the Year Award from the Ontario County Chamber of Commerce at the Chamber’s annual dinner in February 2024 .
❱ With record volumes in its emergency department – as well as its three urgent care centers – F .F Thompson in March 2024 piloted a new program called “virtual discharge nursing ” Thompson E D nurses are specifically assigned to help facilitate patient discharges during some shifts The program is focused on the E D patients who are the most stable
F .F . Thompson Hospital
and who otherwise might wait extended periods of time to be discharged because nurses are focusing on the sickest patients
❱ For the seventh time in recent years, Thompson earned a spot on the “150 Top Places to Work in Healthcare” list released by Becker’s Hospital Review
❱ Thompson began hosting a monthly grief support group and its stroke support group – which is held via Zoom – expanded its reach, becoming regional The group is also now registered with the American Heart Association and is bringing in guest speakers from other facilities more frequently
❱ F F Thompson Hospital again received the American Heart Association’s Gold Plus Get With The Guidelines – Stroke quality achievement award for commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized guidelines
❱ The F F Thompson Foundation made significant headway in raising funds for a $2 1 million memory care neighborhood planned for Thompson Health’s enriched living community of Clark Meadows . According to plans, eight of the current 48 apartments would be converted and four would be added to create the secured unit, which would include enhanced staffing .
❱ A May 2024 benefit concert featuring Rochester Music Hall of Fame inductee Don Potter raised $15,000 for the health system’s Healthcare Education Fund The fund sponsors stipends for Thompson associates who are pursuing higher education, making it possible for them to work part-time while attending school
❱ Thompson received a “LGBTQ+ Healthcare Equality High Performer” designation from the Human Rights Campaign Foundation (HRC), the latest in a string of recognitions from the HRC .
❱ In November 2024, Thompson’s 14 primary care practices completed their 14-month-long transition from their previous patient healthcare record system to MyChart/eRecord, which is used by the rest of the Thompson and most other UR Medicine affiliate health systems .
❱ • Thompson Health received platinum recognition in the American Heart Association’s 2024 Well-being Works Better™ scorecard for adherence to the association’s science-backed recommended practices in areas such as health equity, burnout prevention, compensation and benefits, and more
Finger Lakes Health
Geneva General Hospital 196 North St Geneva, NY 14456
Soldiers and Sailors Memorial Hospital
of Yates County, Inc
418 N Main St
Penn Yan, NY 14527
General Information
315-787-4000
www.flhealth.org
President and CEO
Jose Acevedo, MD
Chief Operating Officer
Lara Chatel Turbide, MS
Chief Medical Officer
Matthew Talbott, MD
Chief Nursing Officer
Gregory Hoffman-Fragale
Chief Financial Officer
Trisha Koczent
Number of Employees:1,426
Licensed Physicians: Not provided Number of Beds: Not provided
Inpatient Visits in 2023: Not provided
Outpatient Visits in 2023: Not provided
Visits to Emergency Department in 2023: Not provided
Number of O .R Surgeries in 2023: Not provided
• UR Medicine Finger Lakes Health’s commitment to encouraging an inclusive culture where every individual feels valued, respected, and supported has earned the healthcare system recognition as one of “America’s Greatest Workplaces for Mental Wellbeing 2024” by Newsweek and New York’s Best and Brightest Companies to Work For Award Most importantly, employee surveys were a key part of the selection criteria for both awards Finger Lakes Health is dedicated to improving the health and well-being of our diverse communities . The health care system is focused on providing quality care, and received a number of quality accolades including:
• UR Medicine Finger Lakes Health’s has earned the following distinction from the American Heart Association:
Geneva General Hospital
Get With The Guidelines — Stroke Gold Plus, Target: Stroke Honor Roll, Target: Type 2 Diabetes Honor Roll
Get With The Guidelines — Stroke Rural Recognition Silver
Get With The Guidelines — Stroke Rural Recognition Bronze
Get With The Guidelines — Coronary Artery Disease STEMI Referring Gold
Get With The Guidelines — Rural Coronary Artery
Disease STEMI Silver
Get With The Guidelines — Rural Coronary Artery Disease NSTE-ACS Silver
Soldiers and Sailors
Memorial Hospital
• Get With The Guidelines — Coronary Artery Disease STEMI Referring Gold
• Get With The Guidelines — Rural Coronary Artery Disease STEMI Silver
• Get With The Guidelines — Rural Coronary Artery Disease NSTE-ACS Silver
• UR Medicine Finger Lakes Health’s has earned the following distinction from the Joint Commission:
Geneva General Hospital
Primary Stroke Center
Disease Specific–Chest Pain
Disease Specific–Joint Replacement-Hip
Disease Specific–Joint Replacement-Knee
❱ The Centers for Medicare and Medicaid Services (CMS) ranking of 147 New York emergency departments
❱ Fastest emergency department throughput times (median time from arrival to discharge for patients seeking emergency care)
❱ Soldiers and Sailors Memorial Hospital (SSMH) and Geneva General Hospital (GGH) rank No 1 and No 2 respectively among the Finger Lakes region hospitals Additionally, SSMH claims the 1st position in the small hospital category within the Western New York-Rochester region and GGH secures the 1st position for hospitals with over 40 beds in the Western New York–Rochester region
❱ Soldiers and Sailors Memorial Hospital in Penn Yan celebrated its 100th anniversary in 2024 and plans for the future include the opening of much-anticipated urgent care center in early 2025, and installation of state-of-the-art digital X-ray machine and software, and radiology suite renovations .
Highland Hospital
Address 1000 South Ave. Rochester, NY 14620
General Information
585-473-2200
www.urmc.rochester.edu/highland.aspx
President and Chief Executive Officer
Kathy Parrinello
Chief Operating Officer: Maura Snyder
Chief Medical Officer: Michael Apostolakos, MD
Associate Medical Director: Bilal Ahmed, MD
Chief Nursing Officer: Melissa Derleth
Chief Financial Officer: Carrie Fuller-Spencer
Number of Employees: 3,328
Number of Beds: 261
Inpatient Visits in 2023: 22,855
Visits to Emergency Department in 2023: 44,622
Number of OR Surgeries in 2023: 15,365
Leadership Change — Kathy Parrinello, who served Highland Hospital as chief operating officer, was appointed as the hospital’s new president and CEO She will also serve as president and CEO at Strong Memorial She replaces Steve Goldstein, who served in the position for 28 years Goldstein remains with the health system, where he will continue to direct strategic integration of the UR Medicine health system
❱ New Chief Operating Officer — Maura Snyder became Highland Hospital’s new chief operating officer Oct 21, 2024 She is now responsible for a range of duties, including overseeing patient-care services, clinical departments and ancillary-support services; facilitating the achievement of hospital goals through a multidisciplinary approach to problem-solving; and fulfilling the hospital’s commitment to patient- and family-centered care . Snyder brings more than 25 years of healthcare-leadership experience to this position Most recently, she served as associate chief operating officer at Rochester General Hospital Before that, she served as vice president of operations, Eastern Region, and senior director of operations at Clifton Springs Hospital and Clinic/Newark-Wayne Community Hospital She earned her master’s degree in health administration from Roberts Wesleyan College and her bachelor’s degree in management from Grove City College in Pennsylvania
❱ OB-GYN Chief — Physician Mary Wilsch was appointed in August 2024 as Highland Hospital’s new chief of obstetrics and gynecology She has practiced at Highland and Genesee Valley Obstetrics and Gynecology for more than a decade Previously, she practiced with Rochester Gynecologic and Obstetric Associates before relocating to Syracuse A graduate of SUNY at Buffalo School of Medicine & Biomedical Sciences, she earned her bachelor’s degree in nursing from D’Youville College, completed her residency in obstetrics and gynecology at the University of
Rochester, receiving numerous awards for teaching, research, and compassionate care, including the Residency Teaching Awards for OB/GYN in 2014, 2015 and 2021, and for Family Medicine in 2017 and 2019 .
❱ New Highland Brooks Landing Pharmacy Opens — A new Brooks Landing Pharmacy, operated by Highland Hospital, opened in October 2024 at 910 Genesee St in Rochester’s 19th Ward The newly renovated pharmacy will provide an oasis in the pharmacy desert in the area created by the closure of two nearby commercial pharmacies The Brooks Landing Pharmacy offers a wide range of services, including walk-in pickup of prescriptions for community members, regardless of provider or where they receive health care; free delivery of prescriptions to any Monroe County address for residents who prefer athome service and the ability to purchase many common over-the-counter medicines . The new pharmacy previously served Rochester residents as part of the Anthony Jordan Health Center on Holland Street in the Upper Falls neighborhood
❱ Advanced Certification in Perinatal Care — Highland Hospital announced in July 2024 it had earned The Joint Commission’s Gold Seal of Approval for Advanced Certification in Perinatal Care (ACPC) by demonstrating continuous compliance with its performance standards The Gold Seal is a symbol of quality that reflects a healthcare organization’s commitment to providing safe and quality patient care The certification recognizes Highland’s efforts to achieve integrated, coordinated, and patient-centered prenatal through postpartum care, including for both complicated and uncomplicated pregnancies The certification uses standards, guidelines, and The Joint Commission’s perinatal care measure set for managing and monitoring aspects of perinatal care that are critical to improving and maintaining the health of newborns and their mothers Highland Hospital Family Maternity Center’s commitment to excellence was tested during a thorough and rigorous onsite two-day review in April A team of meticulous Joint Commission reviewers evaluated the hospital’s compliance with various certification standards, underscoring the hospital’s dedication to meeting and exceeding industry standards Joint Commission standards are developed in consultation with healthcare experts and providers, measurement experts, and patients . The reviewers also conducted onsite observations and interviews
❱ Highland Hospital Honors Providers — Highland Hospital honored physician Chin-Lin Ching as physician of the year, and nurse practitioner Rachel A James as advanced practice provider of the year
Address
Newark-Wayne Community Hospital
120 Driving Park Ave.
Newark, NY 14513
General Information 315-332-2022
www.rochesterregional.org/locations/hospitals/newark-wayne-community-hospital President
Daniel Ireland, RN
Medical Director or equivalent Robert Cole, MD
Number of Employees: 633
Licensed Physicians: Not provided Number of Beds: 86
Inpatient Visits in 2023: 5,154
Outpatient Visits in 2023: 100,325
Visits to Emergency Department in 2023: 17,786
Number of OR Surgeries in 2023: 3,034
• Newark-Wayne Community Hospital Receives National Verification from Program Focused on the Care of Older Adult Surgical Patients — The hospital has achieved Level 1— Comprehensive Excellence verification status from the Geriatric Surgery Verification Program (GSV), a quality program of the American College of Surgeons (ACS) A hospital with Level 1 verification status recognizes its commitment to providing optimal care for its older adult surgical patients by meeting the GSV’s program standards GSV Program verification is granted only to those hospitals that are dedicated to providing the best possible surgical care for older adults To attain this level of verification, GSV Program standards must be in place and verified across one or more surgical specialties and must reach 50% or more of the hospital’s total population of eligible surgical patients aged 75 years or older . These standards ensure that older adults undergoing surgery receive care under a multidisciplinary program with quality improvement and safety processes, data collection, and appropriate resources provided to them as patients at the hospital . Only five hospitals in the country have achieved Level 1 – Comprehensive Excellence verification status from the GSV Program Three are in the RRH system: Newark-Wayne Community Hospital, Clifton Springs Hospital & Clinic and Unity Hospital, which achieved it in 2020
❱ Designations — Newark-Wayne Community Hospital achieved in 2024 two significant designations: DNV re-designation as an accredited Stroke Care Center; and achieving second magnet designation from American Nurses Credentialing Center
Rochester General Hospital
Address
1425 Portland Ave.
Rochester, NY 14621
General Information
585-922-4000
www.rochesterregional.org
President and Chief Operating Officer
Tammy Snyder
Chief Medical Officer
Rob Mayo, MD
Chief Nursing Officer
Annette Macias-Hoag, DNP
Chief Financial Officer:
Thomas Crilly
Number of Employees: 4,079
Number of Beds: 600
Inpatient Visits in 2023: 27,173
Outpatient Visits in 2023: 3,247,139
Visits to Emergency Department in 2023: 66,708
Number of OR Surgeries in 2023: 20,090
• Focus on Innovation and Technology — In 2024, Rochester Regional Health had a strong focus on innovation and leveraging technology to ensure it is providing quality care in an efficient manner . Among other initiatives, the system
– launched virtual care which includes virtual nursing, pharmacy and social work;
– launched electronic consents for its surgical and procedural areas, which ensures the consents can be signed and stored directly in the medical record;
– celebrated its 25,000th delivery through Moxi, RRH’s robot which delivers labs and pharmaceuticals to the inpatient units, saving 16,000 team member hours that were reinvested back into patient care
❱ Rochester Regional Health Listed on Becker’s 100 Hospitals and Health Systems With High-Achieving Orthopedic Programs for Second Year — In December 2024 Rochester Regional Health announced its inclusion once again in the Becker’s Hospital Review list of the 100 hospitals and health systems with top-performing orthopedic programs According to RRH, these institutions are at the forefront of minimally invasive treatments, pioneering discoveries and innovative clinical trials that significantly improve patient outcomes Their commitment to enhancing the quality of life for orthopedic patients sets a national standard of excellence Designated as a DNV Orthopedic Center of Excellence, Rochester Regional Health performs 18,000 orthopedic surgeries and manages more than 180,000 outpatient visits an-
nually RRH is a regional leader in joint replacement, performing more than 6,000 procedures yearly for hips, knees, shoulders, elbows, ankles and cervical spines Increasingly more of those procedures use state-of-the-art, minimally invasive robotic techniques RRH completes over 1,000 robotic-assisted total knee replacements annually
❱ Rochester Regional Health’s Sands-Constellation Heart Institute Becomes First U S Site for Groundbreaking Heart Failure Therapy Clinical Trial — Rochester General Hospital (RGH) in 2024 became the first U S site of a groundbreaking pivotal clinical trial of the AquaPass, a system designed to significantly help congestive heart failure and end-stage renal disease patients suffering from fluid overload The AquaPass, which has received an FDA Breakthrough Device Designation, is a non-invasive, renal independent, drug-free solution for treating fluid overload It is worn as a robe and uses warm air to evaporate and remove fluid through the skin without significantly increasing body temperature If successful, the AquaPass could one day become a cost-effective way to treat a heart failure patient’s fluid overload symptoms from the comfort of their own homes, avoiding expensive and lengthy hospital stays
❱ Park Ridge, Edna Tina Wilson Living Centers Recognized Among America’s Best Nursing Homes by Newsweek — Rochester Regional Health announced that both Park Ridge Living Center and Edna Tina Wilson Living Center have been ranked among the best nursing homes in New York state in Newsweek’s “America’s Best Nursing Homes 2025” list . The prestigious recognition highlights the exceptional quality of care provided to residents and reflects the dedication of the entire team at each facility This is the second year Park Ridge Living Center has been on the list, coming in at No 5 for New York state under America’s Best Nursing Homes 100-149 beds Edna Tina Wilson Living Center secured the No 10 spot in the same category
• Leadership Change — Physician David Linehan took the reins as CEO of the University of Rochester Medical Center (URMC) and dean of the School of Medicine and Dentistry (SMD) . Linehan previously chaired URMC’s department of surgery for the past 10 years
❱ Kathy Parrinello, who served Strong Memorial Hospital as chief operating officer, was appointed as the hospital’s new president and CEO She will also serve as president and CEO at Highland Hospital She replaces Steve Goldstein, who served in the position for 28 years Goldstein remains with the health system, where he will continue to direct strategic integration of the UR Medicine health system .
❱ Entrepreneur, philanthropist, and civic leader B Thomas “Tom” Golisano has made a historic $50 million commitment to build the Golisano Intellectual and Developmental Disabilities Institute at URMC
❱ Strong Memorial’s Orthopaedic and Physical Performance Center fully opened in 2024 It includes 144 examination rooms and a surgery center where UR Medicine physicians will perform about 6,000 outpatient surgeries annually Patients will also receive complementary services such as diagnostic imaging, physical therapy, physical performance training and gait analysis – bringing a new level of integrated care to our region
❱ Golisano Children’s Hospital opened the Brighter Days Pediatric Mental Health Urgent Care Center, the area’s first-ever walk-in mental health clinic for young people up to the age of 18 . Supported with $1 million from the Brighter Days Foundation, the facility opened for patients on July 15
❱ The hospital will also continue construction of the Strong Expansion Project, which by 2028 will nearly quadruple the size of its ED and include space for psychiatric emergency care . The expansion will also add a nine-story pavilion, which will include floors for diagnostic and treatment services, cardiovascular care, and add more than 100 private rooms to our inpatient hospital .
❱ Wilmot Cancer Institute Turns 50 — The University of Rochester’s cancer center, which got its start in 1974 and has since grown into the Wilmot Cancer Institute, named for local philanthropist James P Wil-
mot, celebrated 50 years in 2024 According to the university, Wilmot is the largest cancer provider in the state outside of New York City It serves three million regional residents with an 87-bed inpatient cancer hospital, 13 locations and a robust clinical trials office
❱ Magnet Accreditation for Nursing Excellence — Strong Memorial Hospital has joined an elite — and very small — group of U S hospitals by earning its fifth magnet designation for nursing excellence in 2024 Of the more than 6,000 hospitals in the nation, only 9 7% have received one magnet designation, and less than 1% — roughly 50 hospitals nationwide — have earned five . Strong Memorial was the first Western New York hospital to earn magnet honors in 2004 Magnet hospitals have higher percentages of satisfied nurses, lower nurse turnover and vacancy, improved clinical outcomes, and improved patient satisfaction The American Nurses Credentialing Center (ANCC) administers the Magnet Recognition Program, which recognizes health care organizations for quality patient care, nursing excellence, and innovations in professional nursing practice
❱ Record Number of Heart Transplants — A record 40 people received life-saving heart transplantation surgeries at UR Medicine’s Strong Memorial Hospital in 2023, according to a report release in January 2024 The amount places Strong among the 37 busiest heart transplant centers in the country That number was an 82% increase over the previous record of 22 heart transplants in 2022 University of Rochester Medical Center is among an elite group of transplant centers along with Duke, Vanderbilt and Columbia, and its survival rates surpass the national average URMC performed its first heart transplant in 2001 to ensure people living with heart failure can get care close to home and their loved ones
• New President and CEO — In March 2024, Rochester Regional Health appointed nurse Jill Graziano as president and chief operating officer of Unity Hospital She has been a pivotal figure within Rochester Regional Health for over 12 years, having served as interim president of Unity since November 2023 Her tenure has been distinguished by transformative leadership, guiding the hospital in its pursuit of operational efficiency, employee engagement, financial stability and patient care quality With a career spanning 30 years in the healthcare sector, she has consistently demonstrated her ability to drive success in progressively challenging roles Prior to her time at Unity Hospital, she served as RRH senior vice president of extended care, pharmacy, and care management operations, where she oversaw a diverse portfolio encompassing skilled nursing facilities, home care, hospice and various other healthcare services
• Opening of the Healthy Living Campus with YMCA — In December 2024, the GLOW YMCA in collaboration with Rochester Regional Health opened their Batavia’s new Healthy Living Campus The new 78,000 sq ft modern facility offers everything from primary care and exercise studios to cancer screening, nutrition education services, recreation, and multi-use spaces for all ages under one roof
This building is the new joint home to RRH Batavia Primary Care, the Genesee County YMCA and United Memorial Medical Center Healthy Living programming The Healthy Living Campus features 20 exam rooms and two treatment rooms where UMMC providers offer primary care and telemedicine appointments, behavioral health and crisis intervention support as well as cancer prevention outreach, chronic illness and community education services The site includes new and expanded gathering and educational spaces for UMMC Healthy Living offerings including the much-loved Baby Cafe group for new parents
❱ Rochester Regional Health’s United Memorial Medical Center Re-designated As a Baby-Friendly Hospital — UMMC announced in November 2024 that it has once again achieved the highly prestigious international baby-friendly designation after a rigorous review process conducted by baby-friendly USA UMMC received its first designation as a baby-friendly hospital in 2019 This re-designation period will run until 2030 This designation demonstrates that UMMC adheres to the highest standards of care to help mothers and their babies get off to a healthy start by having skin-to-skin care right after birth, “rooming in” or allowing healthy babies to stay in the room with their mothers during their hospital stay and breastfeeding when babies are ready These standards are built on the ten steps to successful breastfeeding, a set of evidence-based practices recommended by the World Health Organization (WHO) and the United Nations Children’s Fund (UNICEF) for optimal infant feeding support in the first days of a newborn’s life
❱ Stroke Care, Orthopedic Designations — United Memorial Medical Center Bank Street Campus in 2024 also received DNV re-designation as an accredited stroke care center and as an orthopedic hip and knee replacement center .
: In Good Health has striven to make this guide as accurate as possible, but some of the organizations listed here did not respond to our efforts to contact them For that reason, readers should call before heading to organizations’ locations
RESOURCES DIRECTORY
RESEARCH BY MIKE COSTANZA
ACUPUNCTURE
Acupuncture Center USA / Acu-Care Acupuncture Center
• Clinton Crossings Medical Center Building C, Suite 5 919 Westfall Road Rochester, NY 14618
585-358-6186
• Northeast Medical Center 4000 Medical Center Drive, Suite 209 Fayetteville, NY 13066
315-329-7666, 315-378-5556
❱ www .AcupunctureCenterUSA .com
❱ This practice offers worry-free and painless acupuncture for a wide variety of health concerns including neuropathy and pain, sports medicine, surgical acupuncture care, women’s healthcare, cancer supportive care and prevention, autism care, ADHD treatment, neurodegenerative diseases, post-stroke rehabilitation care and mental health issues. Trained in Western medicine, Rui Wang is also a seventh-generation acupuncturist who began apprenticing with her father and grandfather in middle school. The practice’s mission is to provide personalized preventive and therapeutic healthcare; to enhance quality of life and healthcare and with Western medicine.
ADDICTION
Baden Street Settlement
• Dr. George C. Simmons Counseling & Support Center
585 Joseph Ave. Rochester, NY 14605
❱ 585-325-4910, x1200
❱ Provides effective chemical dependency treatment for those 18-years-old and older that responds to the unique needs of inner-city residents in a manner that is consistent with their cultural norms and psychological orientations.
FLACRA (Finger Lakes Area Counseling & Recovery Agency)
www.flacra.org
❱ FLACRA is dedicated to the care of those whose lives are affected by alcohol and other substance abuse /or related behavioral health and human service concerns. The nonprofit is a Certified Community Behavioral Health Clinic and a Center of Treatment Innovation that offers behavioral health care and\or referral services in 6 counties within the rural Finger Lakes region: Wayne, Ontario, Seneca, Yates, Schuyler and Monroe, including a mobile clinic. These designations allow FLACRA to continue to provide integrated, culturally competent behavioral health care services, referrals, and immediate responses to adults, youth and families that are affected by substance use disorders and mental health conditions. The nonprofit also has residential, independent housing and supportive living programs for those who suffer from substance use disorders, and provides housing and treatment services for homeless veterans. FLACRA offers both inpatient and outpatient services.
Addictions Crisis Center
28 E Main St.
Clifton Springs, NY 14432
315-462-9466
Outpatient Clinics
• Clifton Springs Clinic
28 E Main St.
Clifton Springs, NY 14432
315-462-9161
• Geneva Clinic
246 Castle St. Geneva, NY 14456
315-781-0771
• Newark Clinic
310 W Union St. Newark, NY 14513
315-331-3862
• Penn Yan Clinic
1 Keuka Business Park 2462 Route 54A
Penn Yan, NY 14527
315-536-7751
• Watkins Glen Clinic
106 S Perry St., Suite 3 Watkins Glen, NY 14891
607-535-8260
• Farmington Clinic
1386 Hathaway Drive, Suite A Farmington, NY 14425
585-396-4190
Connections Rounded Recovery
64 West Ave. Canandaigua, NY 14424 833-435-2272
Alcoholics Anonymous Rochester Area
Call for information on meetings in your area 585-232-6720 (24/7)
❱ https://rochester-ny-aa.org/meetings/
Alcoholics Anonymous of the Finger Lakes
❱ http://fingerlakesaa.org
Alcoholics Anonymous Livingston County
Livingston Area Intergroup 585-245-4440 (24/7)
❱ http://livingstonareaintergroup.org
Narcotics Anonymous
❱ https://recoveryispossible.nny-na.org
Rochester Area Service Committee of Narcotics Anonymous
Livingston County Narcotics Anonymous Meetings 585-245-4440
❱ https://livingstonareaintergroup.org/meetings/
❱ Only open meetings listed CASA-Trinity
❱ https://casa-trinity.org/index.php
❱ Offers evaluations and prevention, education, treatment, referral, and recovery services to individuals, families and communities affected by alcohol, tobacco, and other drugs. CASA-Trinity offers both outpatient and residential programs. It’s Geneseo clinic also offers mental health treatment services.
• Livingston County Geneseo Clinic 4612 Millennium Drive Geneseo, NY 14454. 585-991-5012
❱ Offers counseling, treatment, prevention services, support and other therapeutic services to those in Rochester and the Finger Lakes who are recovering from alcohol and substance abuse.
DePaul’s National Council on Alcoholism and Drug Dependence-Rochester Area (NCADD-RA) 1931 Buffalo Road Rochester NY 14624 585-719-3480 / 585-719-3481
❱ www.ncadd-ra.org / Facebook.com/NCADDRA
❱ Addiction affects all of us directly or indirectly. For every person impacted by the disease of addiction, there are others — family, friends or colleagues whose lives are disrupted by the effects of this disease. It is America’s number one health problem. The National Council on Alcoholism and Drug Dependence – Rochester Area can help. As one of over 30 councils in New York state and over 90 councils nationwide, the express purpose of NCADD-RA is to prevent addiction and to reduce the incidence and prevalence of the disease of alcoholism and substance use disorder. Additionally, we work to prevent problem gambling which is often referred to as the “hidden addiction,” as there are no outward warning signs of a problem. NCADD-RA offers a wide array of education for families and community members. They include addictions counselor credential training, team awareness workplace wellness, community presentations, Finger Lakes Addiction Resource Center, Finger Lakes Prevention Resource
Center, Hispanic prevention education program, individualized alcohol and other drug education and total approach family program.
East House
259 Monroe Ave., Suite 200 Rochester, NY 14607
585-238-4800
❱ www.easthouse.org
❱ Helps those suffering from mental health and substance use disorders live independently through providing supported housing, care coordination and educational and employment programs. The nonprofit also offers Affinity Place, a small respite program that provides beds for those who are experiencing a psychiatric crisis. To contact Affinity Place, call 585-563-7083.
Helio Health Rochester Evaluation Center
1850 Brighton-Henrietta Townline Road Rochester, NY 14624
❱ The Lawyers Serving Warriors program offers free pro bono legal help on disability claims regarding discharge upgrades, medical retirements, combat-related special compensation and the Servicemembers’ Group Life Insurance Traumatic Injury Protection Program (TSGLI). Serves veterans from all eras who are located anywhere.
Legal Assistance of Western New York (LawNY)
• Rochester
1 West Main St., Suite 400 Rochester, NY 14614
585-325-2520
585-287-5622
❱ www.helio.health
❱ The Helio Health Rochester Eval Center has 40 beds for medically monitored and supervised alcohol and substance abuse withdrawal and stabilization.
Huther Doyle
360 East Ave. Rochester, NY 14604
585-325-5100
❱ www.hutherdoyle.com
❱ Provides outpatient counseling and medication-assisted treatment for alcohol and substance use disorders, assistance with employment and housing issues, and other services, including family support groups.
Lifespan of Greater Rochester Recovery and Wellness for Older Adults Program
1900 S. Clinton Ave., Rochester, NY 14618
585-244-8400
❱ www.lifespan-roch.org
❱ Lifespan’s Recovery and Wellness for Older Adults Program (once called the Geriatric Addiction Program) provides in-home assessments and interventions, counseling and care management for older adults who abuse alcohol and/or prescription or street drugs. The program focuses upon serving those for whom traditional measures—inpatient treatment, 12-step programs, etc.—have not worked.
Liberty Resources Behavioral Health Recovery Support Navigator and Family Support Navigator
• 175 Winton Road North
• Geneva (serves Livingston, Ontario, Seneca, Yates and Wayne counties)
361 South Main St. Geneva, NY 14456
315-781-1465
866-781-5235
❱ www.lawny.org
❱ A nonprofit law firm that provides free legal advice or assistance to people across Western New York who have civil legal problems, including those arising from evictions, unemployment disputes, foreclosures and other issues.
Lifespan Guardianship Program
1900 S Clinton Ave. Rochester, NY 14618
585-244-8400
866-454-5110
❱ www.lifespan-roch.org/financial
❱ A court can appoint Lifespan as a guardian for an older adult who has been deemed incapacitated. In that role, the nonprofit might make financial, legal, medical and housing decisions on behalf of that individual. The court might reimburse Lifespan for its services, using the individual’s assets.
The Legal Aid Society of Rochester
1 West Main St., Suite 800 Rochester, NY 14614
585-232-4090
❱ https://www.lasroc.org
❱ Nonprofit organization that provides direct civil legal services to eligible adults and children in situations that involve education, family, housing, consumer and immigration law. Will also represent children in family court. Covers Monroe, Wayne, Genesee, Livingston, Ontario and Orleans counties. Seeks to make sure that those seeking justice receive full and fair hearings.
The Veterans Consortium Pro Bono Program
2101 L Street NW, Suite 225 Washington, DC 20037
202-628-8164 • Toll Free: 888-838-7727
❱ www.vetsprobono.org
❱ This program offers the services of attorneys free of charge to veterans and their qualifying family members who have an appeal pending at the U.S. Court of Appeals for Veterans Claims. Appellants who have filed an appeal with the Court can request assistance from The Veterans Consortium.
JustCause NY
Telesca Center for Justice 1 West Main St. Rochester, NY 14614 585-232-3051
❱ https://justcauseny.org
❱ Provides free legal help for low-income Monroe County residents who are facing non criminal legal problems. Attorneys volunteer their time in order to make sure that low-income people can access the legal system when serious issues arise. The attorneys handle cases involving family, consumer and health law.
Rochester, NY 14610
• For family support, call 855-778-1200
• For peer support, call 855-778-1300
❱ Recovery Support Navigator helps people through the recovery process by connecting them with recovery options, providing support groups and referring them to case management. The program also offers family services for those related to people with addictions.
Mark Winsberg, MD, Medical Services
95 Allens Creek Road, Building 1, Suite 104 Rochester, NY, 14618
www.winsbergmd.com
585-565-5220
❱ Physician Mark Winsberg, board-certified in addiction and family medicine, has over 15 years of experience treating substance use disorders. Formerly the clinical and medical director of Rochester Regional Health’s Chemical Dependency Programs, he specializes in helping individuals recognize the severity of their condition and develop a plan for recovery. With over 22 years in recovery himself, he offers compassionate, professional support to those struggling with addiction. His expertise and firsthand experience provide a unique perspective, guiding patients toward acceptance and lasting change in overcoming this life-threatening disease. Adoption Services
Outreach Community Center Inc.
447 Genesee St. Rochester, NY 14611
585-328-0887
❱ www.outreachcommunitycenter.com
❱ Offers drug and alcohol counseling for adults based on the 12step programs of Alcoholics and Narcotics Anonymous, programs for at-risk youth and children, and services for families that have been affected by abuse and addiction.
Salvation Army Center for Adult Rehabilitation
745 West Ave.
Rochester, NY 14611
585-235-0020
❱ www.salvationarmyusa.org/usn/rehabilitation/
❱ info@salvationarmy.org
❱ The Salvation Army’s Adult Rehabilitation Centers provide spiritual, social and emotional assistance for men and women who have lost the ability to cope with their problems and provide for themselves due to alcohol or substance abuse. Each center offers residential housing and work, group and individual therapy in a clean, wholesome environment. The physical and spiritual
care that the eight-month program’s participants receive prepares them to re-enter society and return to gainful employment. Many of those who have been rehabilitated are reunited with their families and resume a normal life.
Veterans Outreach Center, Inc.
447 South Ave.
Rochester, NY 14620
585-546-1081
❱ https://veteransoutreachcenter.org
❱ Offers transitional housing, mental health services, educational and vocational training programs and other supportive services for veterans and their families. Also offers some substance abuse and mental health services onsite. Provides referrals to community resources for more intensive substance abuse treatment, domestic violence issues, post-traumatic stress disorders, parenting skills, and other programs.
Westfall Associates
Clinton Crossing Medical Center 919 Westfall Road, Bldg. B, Suite 60 Rochester, NY 14618. 585-473-1500
❱ Provides specialized alcohol and substance abuse treatment and educational programs for adults, people with concurrent mental health and chronic pain disorders, families, schools and employers.
ADOPTION
Adoption STAR
131 John Muir Drive
Amherst, NY 14228
866-691-3300
716-639-3900
❱ adoptionstar.com
❱ info@adoptionstar.com
❱ Adoption STAR places children of all races, backgrounds, disabilities and circumstances, including those who are at risk of entering out-of-home placements. The nonprofit offers training, advocacy and resources for those it serves, along with comprehensive individual, couples, group and telephone counseling. There are also support groups for birth mothers, birth grandparents, adult adoptees and others who are touched by adoption.
Catholic Charities Family and Community Services
1099 Jay St. Rochester, NY 14611
585-546-7220
❱ www.cfcrochester.org
❱ The Catholic Family Center assists with adoptions of infants, older children and those with special needs. It also makes comprehensive information available about all aspects of adoption, and conducts confidential interviews and home studies. In addition, the agency offers post-placement services, complete documentation for legalization as required by the court, and a host of other services. Depending on the type of adoption, home study and CFC placement fees are based on a sliding fee scale or a flat rate.
Children Awaiting Parents, Inc.
176 Anderson Ave. Suite F202 Rochester, NY 14607
585-232-5110
❱ www.ChildrenAwaitingParents.org
❱ This national nonprofit finds loving homes for American children who are available for adoption and foster care.
Hillside Family of Agencies
1 Mustard St. Rochester, NY 14609
585-256-7500
❱ adoption@hillside.com
❱ Hillside provides information on all aspects of adoption and foster care, and offers referrals for services, trainings and informational classes. The nonprofit also offers post-adoption, parent, guardianship and post-guardianship support groups, and support groups for kinship caregivers and youths.
Monroe County Department of Human Services Adoption Team
585-753-6084
❱ www.monroecounty.gov/hs-adoption
❱ The Adoption Team’s goal is to help local children in need of adoption find loving, permanent homes in which they can grow, thrive and form permanent relationships. Caseworkers help prospective parents learn about the children who are need of adoption and access any services they might need to create warm, loving relationships with the children they adopt.
ALLERGY
Allergy Asthma Immunology of Rochester, PC & Infusion Center (AAIR)
• 3136 Winton Road S., Suite 203 Rochester, NY 14623
585-442-0150
• 3170 West St., Suite 222 Canandaigua, NY 14424
585-396-7280
• 6800 Pittsford Palmyra Road, Building 400, Suite 400 Fairport, NY 14450
585-425-1650
❱ www.aair.info
❱ AAIR has been providing top quality care for adults and children with allergies and asthma since 1985. The center’s board-certified specialist providers focus on customized, individualized allergy and asthma care. AAIR offers cutting edge biologic therapies and allergy shots to treat asthma and allergies with a goal of minimizing long term medication requirements and symptoms. AAIR also offers an infusion center for comfortable, convenient infusion therapy from any doctor or specialty, often with substantially lower costs than hospital-based centers.
AGENCIES — HEALTH / HUMAN SERVICES
Action for a Better Community, Inc.
400 West Ave. Rochester, NY 14611
585-325-5116
❱ www.abcinfo.org
❱ Offers programs that give low-income individuals and families opportunities to become self-sufficient. These include educa-
tional programs, assistance for at-risk youth, Head Start, job placement assistance and coaching, weatherization and energy conservation assistance, and individual and group counseling for alcohol and substance abuse.
Anthony L. Jordan Health Corporation
❱ www.jordanhealth.org
❱ Offers a huge number of services, including family, adolescent and pediatric medical care, mammography, obstetrical and gynecological care, behavioral health, dental care and refugee health care. Jordan Health also offers HIV treatment and a support group for those in care.
Health Centers
• Anthony L Jordan Center 82 Holland St. Rochester, NY 14605
585-423-5800
• Urgent Care 82 Holland St. 585-426-7425 (585-IAM-SICK)
• Brown Square 322 Lake Ave. Rochester, NY 14608 585-254-6480
• Jordan Health Center 322 Lake Ave. #1 Rochester, NY 14608 585-254-6480
• Woodward Health Center
480 Genesee St. Rochester, NY 14611 585-436-3040
• Jordan Health at CCIA 120 N. Main St., Suite 11 Canandaigua, NY 14424 585-396-0222
• Jordan Health at Franklin Educational Campus 950 Norton St. Rochester, NY 14621
585-324-3726
• Jordan Health at Community Place 151 Parsells Ave. Rochester, NY 14609
585-784-5940
• Jordan Health Link/WIC 273 Upper Falls Blvd. Rochester, NY 14609
❱ Provides disaster aid, emergency health and safety services and programs for youth and young adults, and veterans and their families. Serves those living in Allegany, Cayuga, Livingston, Monroe, Ontario, Seneca, Wayne, and Yates counties, and sends teams out of the country.
The Arc of Monroe
2060 Brighton Henrietta Townline Road Rochester, NY 585-271-0660 https://arcmonroe.org
• Community Arts Connection Day Program 985 Elmwood Ave Rochester, NY 14620 585-672-2210
• Ballantyne Day Services 10 Ballantyne Road Rochester, NY 14623 585-328-7340
• Fairport Day Services 1387 Fairport Road, Building 1100 Fairport, NY 14450 585-641-0304
Farmington NY 14425
585-396-0070
www.bridgesforbraininjury.org
HOA WE SEE YOU IN GOOD HEALTH
❱ The Arc of Monroe provides a range of programs for those in the Rochester area who have intellectual and/or developmental disabilities and their families. Those it supports can partake of day programs, job training and placement programs, supported employment, opportunities to volunteer in the community and other offerings. For those in need of appropriate places to stay, the agency has residential housing available. The nonprofit also
❱ Bridges for Brain Injury is a nonprofit organization dedicated to empowering individuals with brain injuries and disabilities to live fulfilling lives with dignity and independence. Through innovative day programs, wildlife education, and rehabilitation activities, we provide a supportive environment that fosters growth, connection, and healing. Serving Farmington and surrounding counties, we are passionate about creating opportunities that enhance quality of life, reduce isolation, and build skills for independence. Join us in our mission to bridge the gap between surviving and truly thriving! Visit us at our website or Facebook page to learn more.
Cameron Community Ministries
48 Cameron St. Rochester, NY 14606
585-254-2697
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recreational programs and a Saturday S.T.E.A.M. (Science, Technology, Engineering, Arts and Math) program for youth, and a digital computer lab that residents can use to create resumes, file necessary paperwork online or just access the Internet. The nonprofit also has a barbershop on site, offers free training for those who want to be barbers, and provides free haircuts. Those in need can also turn to it for free food, clothing and hot meals.
Catholic Charities Family and Community Services
Water Tower Park 1099 Jay St., Building J Rochester, NY 14611
585-339-9800
❱ www.cccsrochester.org
❱ Offers a wealth of programs for those who have developmental disabilities, traumatic brain injuries (TBIs) chronic illnesses and HIV/AIDS. The agency also has residential sites for adults who have developmental disabilities, and offers programs that help those who have TBI, chronic illnesses and HIV/AIDS live independently in the community.
Catholic Charities of the Finger Lakes
• Geneva Office
94 Exchange St. Geneva, NY 14456
315-789-2235
• Canandaigua Office
120 N Main St., Suite 40 Canandaigua, NY 14424
585-394-0190
❱ www.catholiccharitiesfl.org
❱ Offers many services, including emergency assistance that encompasses aid with housing, help with applying for SSI and TANF, family case management, and assistance for the adoptive parents or guardians of children. Serves Ontario, Seneca, Yates, Wayne and Cayuga counties.
Catholic Charities Steuben/Livingston
34 E. State St. Mt. Morris, NY 14510
585-658-4466
23 Liberty St. Bath, NY 14810
607-776-8085
❱ https://ccsteubenlivingston.org
❱ Provides a host of services for families, children and youth. Those include emergency assistance and housing, family therapy, parenting classes, case management, therapeutic foster care, addiction services and support, and food pantries.
Catholic Charities Family and Community Services
87 N Clinton Ave. Rochester, NY 14604
585-546-7220
❱ www.cfcrochester.org
❱ CFC has multiple sites in Monroe County. Its programs include those that support seniors and families, assist with foster care and adoption, help with refugee resettlement, provide chemical dependency treatment, mental health services and crisis counseling; and supply emergency housing. The nonprofit also has an emergency food pantry. CFC’s programs are site-specific. Call the main number to learn where to go for that which you need.
CDS Monarch
860 Hard Road Webster NY 14580
585-341-4600
❱ www.cdsmonarch.org
❱ CDS Monarch serves those who have intellectual and developmental disabilities, providing residential homes throughout Monroe and Wayne counties, prevocational training, clinics that offer physical therapy and other treatments, and other benefits.
Charles Settlement House, Inc.
71 Parkway Rochester, NY 14608
585-277-0810
❱ www.facebook.com/Charlessettlementhouse/
❱ Serves families, individuals and children in northwest Rochester through providing emergency assistance, after-school activities and a day camp for kids, meals for seniors and other services. Seniors served breakfast from 8-9:30 a.m., lunch from noon-1 p.m. Monday through Friday.
CP Rochester
3399 Winton Road S Rochester, NY 14623
585-334-6000
❱ www.cprochester.org
❱ CP Rochester helps individuals of all ages and abilities who have Cerebral Palsy and other disabling conditions to determine their own pathways in life. The nonprofit partners with individuals, families and the community to fulfill the individual’s right to live a productive and rewarding life. CP Rochester provides a wide range of quality health, educational, residential and support services in the Greater Rochester area to assist individuals in achieving their goals. The organization envisions a community where people of all abilities lead rewarding lives. Meaningful partnerships are nurtured to ensure all doors are open, and opportunities are available for everyone.
DePaul
1931 Buffalo Road Rochester, NY 14624
585-426-8000
❱ www.depaul.org
❱ This nonprofit has addiction prevention, affordable housing
and vocational programs, senior living communities and residences for those have mental health issues, and provides other services as well.
Empowering People’s Independence (EPI)
1650 South Ave. Rochester, NY 14620
585-442-6420
❱ www.epiny.org
❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and adults with developmental disabilities, epilepsy and neurological and chronic health conditions. EPI’s offerings include self-direction, residential services, day and community habilitation, health homes, environmental modifications and assistive technologies, respite, and structured day and evening programs. EPI also offers the only week-long overnight camp for children and young adults with epilepsy in New York state.
Family Counseling Service of the Finger Lakes, Inc.
www.fcsfl.org
• Main Office
671 S Exchange St. Geneva, NY 14456
315-789-2613
• Ontario County Office 514 S Main St. Canandaigua, NY 14424 585-394-8220
• Newark Office 150 Van Buren St. Newark, NY 14513 315-331-8494
❱ Provides professional, confidential services that help individuals and families resolve parent-child conflicts and marital difficulties, and deal with low self-esteem, depression, communication issues, work-related stresses and family violence. Also provides Hispanic bilingual family services and LGBTQ support and advocacy. Telehealth services available. Serves Ontario, Wayne, Monroe, Seneca, & Yates Counties.
Finger Lakes Community Health
• Geneva Community Health 601-B W Washington St. Geneva, NY 14456 315-781-8448
• Newark Community Health 513 W Union St. Newark, NY 14513 315-573-7577
• Sodus Community Health 6341 Ridge Road Sodus, NY 14551 315-483-1199
• Penn Yan Community Health Dental 160 Main St., Penn Yan, NY 14527
315-536-2024
• Dundee Dental Center
6 Stoll St. Dundee, NY 14837
607-243-7080
• Ovid Community Health 7150 N. Main St. Ovid, NY 14521
607-403-0065
• Port Byron Community Health 60 Main St. Port Byron, NY 13140 315-776-9700
• Bath Community Health 6890 County Route 113 Bath, NY
607-776-3063
❱ Offers medical, dental and behavioral health care, reproductive health services, treatment for STDs and other services. Offers a sliding fee discount program based on family size and household
income. No patients are turned away due the inability to pay for services, health insurance status or citizenship. Affiliated with UR Medicine.
Hickok Center for Brain Injury
2320 Brighton Henrietta Townline Road, Suites 400 and 500 Rochester, NY 14623
585-271-8640
❱ www.hickokcenter.org
❱ The Hickock Center for Brain Injury’s offerings include structured day and evening programs, independent living skills programs and vocational services. All are provided in a safe, supportive environment in which adults who have suffered brain injuries and other neurological challenges can design and direct their own life journeys.
Huther Doyle Health Home
360 East Ave. Rochester, NY 14604
585-325-5100
❱ www.hutherdoyle.com/health-homes
❱ Huther Doyle Health Home is a case management system that helps Medicaid recipients stay healthy while avoiding hospital
stays and visits to emergency rooms. Those eligible for the program must either struggle with two or more chronic health conditions (such as diabetes, heart disease or a substance abuse disorder), or have a significant mental illness, or be living with HIV/AIDS. The program’s case managers help their clients navigate health care systems, coordinate their medical appointments and link them to sources of affordable housing, food, clothing, transportation and other necessities.
Livingston County Department of Social Services
1 Murray Hill Drive Mt. Morris, NY 14510
585-243-7300
❱ livingstoncounty.us/274/Social-Services
❱ Offers programs that provide a myriad of social and financial services for children, adults and families who reside in the county, including child and adult protective services. The agency also provides financial assistance, help with utility costs, and other forms of aid. Some programs have income eligibility requirements.
Monroe County Department of Human Services
111 Westfall Road
Rochester, NY 14620
585-753-6000
❱ www.monroecounty.gov/hs
❱ Offers a comprehensive list of services that promote a higher quality of life for Monroe County’s families, children, elderly and disadvantaged adults.
Ontario County Mental Health Center
• Canandaigua Office
3019 County Complex Dive Canandaigua, NY 14424
585-396-4363
❱ https://ontariocountyny.gov/99/Mental-Health
❱ Provides evaluation, treatment and referral services for Ontario County residents aged 5 yeals old and above. Clinic services are confidential, except where confidentiality is prohibited by law.
Ontario County Social Services
❱ https://ontariocountyny.gov/118/Social-Services
• Hopewell Office
3010 County Complex Drive Canandaigua, NY 14424
585-396-4060
877-814-6907
• Geneva Office
83 Seneca St. Geneva, NY 14456
315-789-2841
❱ Provides a wealth of services that support and protect families and individuals, and encourage personal responsibility and self-sufficiency.
The Salvation Army of Greater Rochester
70 Liberty Pole Way PO Box 41210 Rochester, NY 14604
❱ Offers a great number of services. Those include emergency and family services, food pantries, summer programs for youth, programs that provide holiday meals for families and Christmas gifts for children, and Adopt-A-Family.
St. Joseph’s Neighborhood Center
417 South Ave. Rochester, NY 14620
585-325-5260
❱ www.sjncenter.org
❱ Provides comprehensive health care, social work services, counseling and other services to uninsured or underinsured individuals and families. Call to set up initial appointment.
United Way of Greater Rochester and the Finger Lakes
75 College Ave. Rochester, NY 14607
585-242-6400
❱ https://unitedwayrocflx.org
❱ United Way of Greater Rochester’s mission is to unite the good will and resources of the Greater Rochester community so that everyone can thrive. Serves Genesee, Livingston, Monroe, Ontario, Wyoming and Wayne counties.
Volunteers
of America Upstate New York (VOA)
214 Lake Ave. Rochester, NY 14608
585-647-1150
❱ www.voaupny.org
❱ Helps those in local communities emerge from poverty, become more self-reliant and reach their full potential. To those ends, the VOA provides childcare, housing and support services for the homeless, employment services, life skills training and other forms of assistance.
AIDS/HIV SERVICES
Action Front Center
Action for a Better Community 33 Chestnut St., 2nd Floor Rochester, NY 14604
585-325-5116
❱ www.abcinfo.org/action-front-center/
❱ Provides testing, educational programs, supportive services, case management and other assistance for those in the greater Rochester area who are living with or affected by HIV/AIDS. All services are free and confidential. Those who speak English or Spanish, or who bring interpreters to their sessions, can access them.
Anthony L. Jordan Health Center
See page 54
Monroe County Sexual Health Clinic at Bull’s Head
Bullshead Plaza 819 West Main St. Rochester, NY 14611
585-753-5481
❱ www.monroecounty.gov/health-nursing-STD-HIV
❱ Agency is committed to providing high quality, confidential care. Services include testing and treatment of sexually transmitted infections (STI); expedited partner therapy; testing for HIV; referrals for HIV treatment; vaccines; HIV pre-exposure prophylaxis care (PrEP); HIV post-exposure prophylaxis referral
(PEP). No appointment is necessary. Walk-in hours for sexual health services: Monday, Tuesday, Wednesday 8:30 a.m.-3:30 p.m. Thursday 8:30-11:30 a.m. Friday 7:30 a.m.-2:30 p.m. All services are free and confidential, and those under the age of 18 need not have a parent’s consent to be seen. Call regarding vaccinations for infectious diseases.
Planned Parenthood of Central and Western New York
❱ Planned Parenthood protects and supports every person’s right to make voluntary, informed decisions about their sexual and reproductive health in order to help them lead healthy and fulfilling lives. To those ends, it offers health care for adults and teenagers, pregnancy testing and services, birth control, abortion care, STD and HIV testing and treatment, education, resources and referrals for those in need of transgender hormone therapy and more. All services are confidential and given to those who have or do not have health insurance.
Trillium Health
❱ Trillium’s medical professionals, health educators, care managers and pharmacists work together to provide community-based, high-quality primary and specialty health care, including LGBTQ-affirming care and transgender care.
• Main Office and Pharmacy
259 Monroe Ave. at Monroe Square Rochester, NY 14607
585-545-7200
800-266-9292
• Harm Reduction Services 39 Delevan St. Rochester, NY 14605
585-454-5556
❱ www.trilliumhealth.org
ASSOCIATIONS / FOUNDATIONS
Alzheimer’s Association, Rochester & Finger Lakes Region
200 Meridian Center Blvd., Ste. 110 Rochester, NY 14618
24/7 Helpline 1-800-272-3900
❱ www.alz.org/rochesterny
❱ inforochny@alz.org
❱ The leading voluntary health organization in dementia care, support, and research, the Alzheimer’s Association, Rochester & Finger Lakes Region serves individuals who live with Alzheimer’s and related dementias and their caregivers in Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates counties. A team of professional care coordinators will help your family navigate the difficult decisions and uncertainties you face at every stage of the disease. The nonprofit also funds a multitude of research initiatives in an effort to find new methods of treatment and prevention, and a cure for the progressive disease. To set up a care consultation, join a support group, or register for social activities and educational programs the number above.
ALS Association
135 Old Cove Road, Suite 213 Liverpool, NY 13090 315-413-0121
❱ www.als.org/upstate-new-york
❱ The ALS Association offers help and hope to those facing ALS (Amyotrophic Lateral Sclerosis) and their families through supporting research into the disease and its treatment. In addition, the association helps individuals and families connect with programs, services and resources that are available in New York State. Covers all of New York State.
American Diabetes Association
2451 Crystal Drive, Suite 900 Arlington, VA 22202
https://diabetes.org/ 888-342-2383
❱ Offers a variety of free programs, workshops and other services for those living with diabetes and their friends and families, including Camp Aspire, a summer camp for children.
American Heart Association/American Stroke Association
444 Liberty Ave., Ste. 1300 Pittsburgh, PA 15222
Rochester chapter operates by remote 585-371-3227
❱ RochesterAHA@heart.org
❱ Heart.org/rochesterny
❱ This nonprofit offers a variety of services in a bid to create a world free of heart disease and stroke, and one in which people live longer, healthier lives. These include referring those interested to classes in smoking cessation and CPR, advocating for the establishment of local walking and biking routes and seeking to make healthier food options available in neighborhoods. The nonprofit also supports efforts to give children opportunities to
be more physically active while in school.
American Lung Association in New York, Rochester
800-LUNGUSA (800-586-4872)
❱ www.lung.org
❱ The American Lung Association supports research and educational efforts and engages in advocacy in order to improve lung health, prevent lung disease and save lives. It has four strategic imperatives: to defeat lung cancer, reduce the burdens of lung disease upon those affected by it and their families, eliminate tobacco use and tobacco-related diseases, and improve the air we breathe overall.
Brain Injury Association of New York State 5 Pine West Plaza, Suite 506 Albany, NY 12205
518-459-7911
Family Helpline: 800-444-6443
❱ info@bianys.org
❱ The mission of this statewide non-profit is to minimize the incidence of brain injury, and to support, educate and advocate for adults and children who have suffered such injuries and their
families. The Association offers prevention programs, professional development programs, a video and publications library and a toll-free family help line, and has chapters and support groups throughout New York State.
American Stroke Association
No physical offices. All services remote. 585-371-3227
❱ www.stroke.org/en
❱ Strives to reduce the incidence and impact of stroke, and to meet the needs of stroke survivors, their caregivers, and healthcare professionals who are in the nationwide stroke community. It also provides supports for those impacted by stroke, and other services.
Cystic Fibrosis Foundation – Western New York
100 College Parkway, Suite 280 Williamsville, NY 14221
716-204-2535
❱ www.cff.org/chapters/western-new-york-chapter
❱ The Cystic Fibrosis Foundation is dedicated to finding a cure for cystic fibrosis, and helping all who have the disease lead full, productive lives. To those ends, the nonprofit funds research into the disease and its treatment, promotes individualized treatment, and strives to ensure that those who have been diagnosed with cystic fibrosis have access to high-quality, specialized care. The local chapter serves the Rochester and Buffalo areas.
Crohn’s & Colitis Foundation
888-694-8872
❱ www.crohnscolitisfoundation.org
❱ The Crohn’s & Colitis Foundation is dedicated to finding cures for Crohn’s disease and ulcerative colitis, and to improving quality of life for children and adults who are affected by those diseases. To those ends, the nonprofit sponsors research, offers educational programs for patients and healthcare professionals, and provides supportive services that can help people cope with the diseases. Crohn’s disease and ulcerative colitis are collectively known as inflammatory bowel diseases (IBD). For information on support groups, call the foundation.
Huntington’s Disease Society of America
Northeast Region
505 Eighth Ave. Suite 902
New York, NY 10018
212-242-1968
800-345-HDSA
❱ https://northeast.hdsa.org/
❱ Provides community and educational services, advocacy and support for research in an effort to improve the lives of all affected by Huntington’s disease.
March of Dimes
National Office
1550 Crystal Drive, Suite 1300 Arlington, VA 22202 888-663-4637
❱ www.marchofdimes.org
❱ The March of Dimes is a nationwide nonprofit that seeks to improve the health of babies and reduce infant mortality through preventing premature birth and birth defects. Local chapters make available funds for projects that are designed to meet pregnant women’s perinatal needs.
Mental Health Association of Rochester/ Monroe County, Inc.
• Main Office
274 N Goodman St., Suite D103 Rochester, NY 14607 585-325-3145
• Livingston County Contact main office, 585-333-6013
• Ontario County Contact main office, 585-629-0386
❱ www.mharochester.org
❱ Provides creative wellness opportunities, a seven-day-a-week self-help drop-in service, housing and employment assistance, family peer support services, life skills workshops and other services that promote mental wellness.
Muscular Dystrophy Association (MDA)
National Office
1016 W. Jackson Blvd #1073 Chicago, IL 60607 800-572-1717
❱ www.mda.org/
❱ ResourceCenter@mdusa.org
❱ MDA supports research into life-changing treatments for multiple dystrophy and related diseases. Outside the US government, the nonprofit is the largest source of funding for such research.
National Kidney Foundation Serving Upstate and Western New York
1344 University Ave., Suite 270 Rochester, NY 14607 585-598-3963
❱ NKF Cares helpline: 855-653-2273, or email nkfcares@ kidney.org.
❱ www.kidney.org/UpstateNewYork
❱ infoupny@kidney.org
❱ The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation. Please refer to www.kidney.org/UpstateNewYork
for up-to-date information on programs and events, in addition to, support resources, toll-free help lines and on-line communities. NKF Cares, the nonprofit’s helpline, gives those living with kidney disease, their family members and their caregivers access to some of the support they need, along with information on kidney disease, organ donation and organ transplantation.
Parkinson’s Foundation New York 1359 Broadway, Ste. 1509 New York, NY 10018
❱ Helpline: 1-800-4PD-INFO (473-4636)
❱ www.parkinson.org/newyork
❱ The Parkinson’s Foundation conducts research, education, and public advocacy related to Parkinson’s disease. For information on support groups for those living with Parkinson’s disease and their families, go to:
Rochester Area Community Foundation
500 East Ave. Rochester, NY 14607 585-271-4100
❱ www.racf.org
❱ The Rochester Area Community Foundation partners with generous philanthropists and community organizations to improve the quality of life for people who live and work in the eight-county region it serves, which includes Monroe, Ontario and Livingston counties. As a leading grantmaker, the nonprofit focuses upon two main goals: creating an equitable community, and strengthening the region’s vitality.
AUTISM SERVICES
AutismUp
50 Science Parkway (HQ located at the Golisano Autism Center) Rochester, NY 14620 585-248-9011
❱ www.autismup.org
❱ contact@autismup.org
❱ AutismUp’s mission is to expand and enhance opportunities to improve the quality of life for individuals with autism, those with developmental disabilities, and their families, as well as those who do not have a diagnosis. The nonprofit offers participants training in social and readiness skills, along with supported fitness, recreation, sensory regulation, and community transition programs. In addition, AutismUp provides family navigation, advocacy, educational programs, and other supportive services for parents, caregivers, professionals, first responders, businesses, and schools. AutismUp serves over 4,000 families in Greater Rochester and the surrounding area.
Golisano Autism Center, Inc.
50 Science Parkway Rochester, NY14620
585-685-8300
1-866-AUTISM-4
❱ www.golisanoautismcenter.org
❱ The Golisano Autism Center is transforming the delivery of autism services in the region. A comprehensive, enriched and innovative model co-locates resources offered by multiple providers and experts in ASD (autism spectrum disorder) who have knowledge in their specific service areas. Clinical, educational, recreational, social and transitional services help fulfill the needs of a growing community of individuals with autism from early intervention through adulthood. The Golisano Autism Center is positioned on a bus line and centrally located for families from the Greater Rochester and surrounding areas. Fragmented autism services are a thing of the past. The Autism Helpline is available from 8 a.m. to 4 p.m. Monday through Friday
BEREAVEMENT SUPPORT GROUPS
CURE Childhood Cancer Association
200 Westfall Road
Rochester, NY 14620
585-473-0180
❱ www.curekidscancer.com
❱ C.U.R.E. Childhood Cancer Association exists to provide emotional, educational, social and financial assistance to Rochester-area families whose children have cancer or a blood disorder. Underlying every facet of its mission is one simple goal: to improve the lives of pediatric cancer patients and their loved ones.
Huther Doyle
360 East Ave. Rochester, NY 14604
585-325-5100
❱ www.hutherdoyle.com
❱ Provides bereavement groups for those who have lost a loved one due to substance abuse. Groups are facilitated by specially trained and certified grief counselors and meet via Zoom on the first and third Tuesday of the month from 7 to 8 p.m. Call main number to learn how to access meetings.
Livingston County Bereavement Group
St Timothy’s Lutheran Church 5015 Lakeville Rd
Geneseo, NY 14454
585-243-4490
General:
2nd Monday of the month, 6-7:30 p.m.
4th Thursday of the month, 1:30-3 p.m. Groups are run by Livingston County Hospice 585-243-7290
GriefShare Bereavement Support Groups in the Rochester Area
Rochester Chapter First Unitarian Church Rochester 220 Winton Road South Rochester, NY 14610
607-329-5072
❱ www.tcfrochester.org
❱ havehighexpectations@gmail.com
❱ A self-help organization offering friendship, understanding, and hope to bereaved families that have experienced the death of a child. Second and fourth Tuesday of each month from 7:15 – 9 p.m.
Enhancing The Quality of Life For You or Your Loved One
Enhancing The Quality of Life For or Your Loved
–
Care Management Services: Services people with disabilities /chronic health conditions 18 and up. Our Care Managers coordinate all the community services someone could need to support them in living as independently as possible. Includes assistance linking to doctors and providers, finding a safe place to live, finding a way to get to medical appointments, securing financial and medical benefits and more.
Offering –Care Management Services: Serves people with disabilities/ chronic health conditions 18 and up.
Offering –Care Management Services: Serves people disabilities/ chronic health conditions 18 and up.
Social Day Services: Open MondaySaturday 8am-4pm & serves people with disabilities/chronic health conditions 18 and up. Based in a country setting, our program is busy, interactive and fun with daily opportunities for animal encounters! Services include socialization with peers, meals/snacks, medication reminders, cognitive exercises and games, recreational activities and outings. Must be Medicaid eligible.
Our Care Managers coordinate all the community services someone could need to support them in living as independently as possible. Includes assistance linking to doctors and providers, finding a safe place to live, finding a way to get to medical appointments, securing financial and medical benefits and more.
Our Managers coordinate all the community services someone could need to support them in living independently as possible. Includes assistance linking to doctors and providers, finding a safe place to finding a way to get to medical securing financial and medical benefits and more.
❱ UR Medicine Home Care offers our bereavement program to the community at no charge.
BLIND & VISUALLY IMPAIRED
Goodwill of the Finger Lakes Vision Center
422 S. Clinton Ave. Rochester NY, 14620
585-232-1111
❱ www.goodwillfingerlakes.org
❱ The Goodwill of the Finger Lakes Vision Center’s rehabilitation services help children and adults learn the skills needed to overcome the challenges of living with vision loss. Individuals who participate in the services learn how to make the best use out of any remaining vision they may have, learn adaptive techniques to carry out everyday tasks, learn techniques to travel safely, are supported during their emotional adjustment to vision loss and may receive training to secure employment or advance their careers.
BRAIN INJURIES
Bridges For Brain Injury
5760 Duke of Gloucester Way Farmington NY 14425
585-396-0070
❱ www.bridgesforbraininjury.org
❱ Bridges for Brain Injury is a nonprofit organization dedicated to empowering individuals with brain injuries and disabilities to live fulfilling lives with dignity and independence. Through innovative day programs, wildlife education, and rehabilitation activities, we provide a supportive environment that fosters growth, connection, and healing. Serving Farmington and surrounding counties, we are passionate about creating opportunities that enhance quality of life, reduce isolation, and build skills for independence. Join us in our mission to bridge the gap between surviving and truly thriving! Visit us at our website or Facebook page to learn more.
CANCER SERVICES
American Cancer Society
1120 South Goodman St. Rochester, NY 14620
❱ 24/7 Cancer helpline: 800-227-2345
❱ www.cancer.org
❱ Offers a multitude of services for those who have or have had cancer, along with information on the disease, its treatment, and
its prevention. In addition, the nonprofit helps patients, their family members and others who have been impacted by cancer find one-to-one and group support, financial assistance with transportation costs and pain medication costs, and temporary housing for those in treatment.
Breast Cancer Coalition
1048 University Ave. Rochester, NY 14526
585-473-8177
❱ https://bccr.org
❱ The Breast Cancer Coalition is the only full-scope, independently-operated organization focused on serving breast and gynecologic cancer survivors in Central and Western New York regions. We are a community-based, grassroots organization dedicated to eradicating breast cancer through research and advocacy. Our supportive and educational programs are available to breast and gynecologic cancers survivors. We are a diverse group of breast and gynecologic cancer activists, survivors, warriors, and advocates. We are women, men, families, partners, mothers, sisters, daughters, friends, and others dedicated to our mission. All programs and services we offer are free of charge.
Cancer Support Community at Gilda’s
Club
Formerly Gilda’s Club Rochester
255 Alexander St. Rochester, NY 14607
585-423-9700
❱ cscrochester.org
❱ A welcoming community that provides free support for the adults, teens and children who are living with cancer, and for their families and friends. Check calendar for support groups.
Corporate Angels Network
107 Mill Plains Road, Suite 204 Danbury, CT, 06811
914-328-1313
❱ corpangelnetwork.org
❱ info@corpangelnetwork.org
❱ Arranges free nationwide transportation aboard corporate aircraft for cancer patients going to or from recognized treatment facilities. Participation is open to all cancer patients, as well as bone marrow and stem cell donors and recipients. Patients may travel as often as necessary, and there is no financial requirement. Though the nonprofit is based in Danbury, Connecticut, the aircraft that performs the service can take off and land at locations around the country.
CURE Childhood Cancer Association
See page 61, 85
Embrace Your Sisters
PO Box 322 Canandaigua, NY 14424 585-624-9690
❱ EmbraceYourSisters.org
❱ Facebook.com/EmbraceYourSisters
❱ EmbraceYourSisters@yahoo.com
❱ Embrace Your Sisters (EYS) has a mission to provide short-term emergency financial support for people with breast cancer. The nonprofit organization fills a unique niche in breast cancer services by providing this support to residents within 13 counties, assisting with their daily living bills: Allegany, Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne and Yates. Through financial assistance, education, and informational resources, EYS provides support and hope. EYS is supported 100% by volunteers.
Grasta’s Beauty & Wig Studio
409 Parma Center Road Hilton, NY 14468
585-392-7823
❱ www.grastasBeatuyandWigStudio.com
❱ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles & blends are available.
James P. Wilmot Cancer Center
601 Elmwood Ave. Rochester, NY 14642
585-275-5830
866-4-WILMOT
❱ www.urmc.rochester.edu/cancer-center
❱ The Wilmot Cancer Center offers world-class cancer treatment at its inpatient and many outpatient facilities while conducting pivotal research of the disease and its treatment.
Leukemia and Lymphoma Society
800-955-4572
❱ https://lls.org/
❱ Nonprofit serves people who have leukemia, lymphoma, Hodgkin’s disease, multiple myeloma and myelodysplastic syndrome. Provides grants to assist with the cost of specific treatments, transportation, X-rays, HLA typing of bone marrow donors and specific medications. A list of drugs eligible for reimbursement is available on request. Also offers information about leukemia and related blood disorders and makes speakers available to address those subjects.
National Cancer Institute (NCI)
800-4-CANCER (422-6237)
❱ www.cancer.gov
❱ NCIinfo@nih.gov
❱ Supports, conducts and leads cancer research efforts around the country in order to advance scientific knowledge regarding cancer and its treatment and help all people live longer, healthier lives. The agency’s cancer information service (CIS) can help answer cancer-related questions for patients, their families and friends, and health care providers and researchers. The service is free and confidential.
New York State Department of Health Cancer Services Program
❱ www.health.ny.gov/diseases/cancer/services
❱ Free breast, cervical and colorectal cancer screenings for men and women who reside in New York State, lack health insurance or have health insurance that might make cancer screenings and diagnostic services unaffordable, and meet age and income eligibility requirements. Call 1-866-442-CANCER (2262) to find the cancer services provider nearest you.
13thirty Cancer Connect
1000 Elmwood Ave. Rochester, NY 14620 585-563-6221
❱ www.13thirty.org
❱ Offers the support, resources, advocacy services and recreational opportunities that help teens and young adults live with cancer.
CANCER SUPPORT GROUPS
American Cancer Society
See page 62
Breast Cancer Coalition of Rochester
See page 62
Cancer Support Community at Gilda’s Club
See page 62
❱ Wilmot Cancer Center Support Groups for Patients and Caregivers
❱ These support groups are free and open to the public. To learn more or register, call 585-276-4708 or email WilmotCommunityResHelp@urmc.rochester.edu
Adult Brain Tumor Network
❱ For those with a diagnosis of a primary brain tumor and their caregivers.
Bereavement Group
❱ For anyone who has lost a loved one who had care at Wilmot or through the palliative care program.
Caregivers Group
❱ For those caring for a person with cancer.
Gastro-Intestinal Cancer Support Group
❱ For those with pancreatic, colorectal, liver, esophageal, stomach and other GI cancers and their care partners.
Lynch Syndrome Support Group
❱ For those who have Lynch syndrome (a genetic predisposition to cancer) or their family members.
Melanoma/Skin Cancer Support Group
❱ For those with melanoma or skin cancer and their care partner.
Support for People with Oral, Head & Neck Cancer (SPOHNC-Rochester)
❱ For those with oral, head and neck cancer and their care partners.
Young Adult Leukemia Forum Support Group
❱ For patients between the ages of 19-39 with leukemia.
❱ Deaf & Hard of Hearing Support Groups are also available:
Deaf and Hard of Hearing Caregiver Support Group
❱ For those who are deaf or hard of hearing and caring for a person with cancer.
Deaf Cancer Survivor Support Group
❱ For those who are deaf and have any cancer diagnosis.
Deaf and Hard of Hearing Grief Support Group
❱ For those who are deaf or hard of hearing and have lost a loved one who had care at Strong Memorial Hospital
Additional support groups are available in the community.
CAREGIVER RESPITE SERVICES
Partners in Caring Respite Program (Lifespan)
1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400
❱ www.lifespan-roch.org/caregivers
❱ Gives breaks to the caregivers of those who have early-stage Alzheimer’s disease or dementia, or are demonstrating noticeable forgetfulness, allowing the caregivers to take time for themselves or run errands.
Finger Lakes Health Respite Care Facilities
The Homestead at Soldiers & Sailors Memorial Hospital 418 N. Main St. Penn Yan, NY 14727 315-787-4733
Living Center at Geneva – North 75 Mason St. Geneva, NY 14456
❱ Johann.earsing@flhealth.org
❱ Respite Care is scheduled short-term care for an individual who may require nursing services for a specific period of time. Finger Lakes Health’s respite program offers all the amenities that long-term residents are afforded. Staff members assist patients with ambulating, eating and personal hygiene. Patients can participate in many recreational activities, eat in beautifully decorated dining rooms, or have their meals served in their rooms.
CHILDREN / FAMILY SERVICES
Baden Street Settlement Alvin Wesley Child Development Center
500 N. Clinton Ave. Rochester, NY 14605 585-232-4330
❱ Provides day care services designed to meet the physical, emotional, social and cognitive needs of children aged 6 weeks to 12 years old.
Big Brothers Big Sisters of Greater Rochester
1 S. Washington St., Suite 405 Rochester, NY 14614 585-442-2250
❱ www.BeABig.org
❱ Provides one-to-one mentoring for children 8 to 14 years old living in Monroe, Wayne, Ontario and Yates Counties.
Child Advocacy Center of Greater Rochester
1 Mount Hope Ave. Rochester, NY 14620
585-935-7800
❱ www.cacgroc.org
❱ Offers children who have been sexually or physically abused, or have witnessed violent crimes, a safe, welcoming setting in which they can begin the process of healing. Facilitates the collaboration of social service and legal agencies in order to protect,
counsel and treat child victims and their families, and assist with the investigation and prosecution of abusers.
Community Child Care Center
170 Troup St. Rochester, NY 14608
585-232-3250
❱ communitychildcarecenter@frontiernet.net
❱ ]Nonprofit childcare center for children 3 to 4 years old. CompassionNet
❱ Community-based perinatal and pediatric palliative care program that offers support and care to families that are caring for child that has a potentially life-threatening illness or are preparing for the birth of a child with a serious medical condition. The nonprofit’s interdisciplinary team collaborates with other providers to address the child’s and family’s physical, social, emotional and spiritual needs, and to improve the quality of life of both.
CP Rochester
3399 Winton Road South Rochester, New York 14623
585-334-6000
❱ www.cprochester.org
❱ CP Rochester helps those of all ages and abilities to determine their own pathways in life, and live productive and rewarding lives, through partnering with individuals, their families and their communities. Provides a wide range of quality health, educational, and support services in the Greater Rochester area to assist individuals in achieving their goals. The nonprofit envisions a community where people of all abilities lead rewarding lives.
The Crisis Nursery of Greater Rochester
905 Monroe Ave.
Rochester NY 14620
585-235-5750
❱ 24-hour crisis line: 585-271-7670
❱ www.centerforyouth.net/crisis-nurseries/
❱ The only program of its kind in New York state, the Crisis Nursery delivers emergency care to babies and children during family crises while addressing poverty by preparing young women and caregivers for employment. The Crisis Nursery includes two facilities: one on the west side of the city of Rochester on Monroe Avenue and Owen’s House, located in the northeast. Staffed by The Center for Youth and volunteers, and open 24/7/365.
Owen’s House
464 Rosewood Terrace
Rochester, NY 14609
585-482-2561
❱ www.centerforyouth.net
❱ Provides free, temporary care for babies and children while their families are in crisis due to medical emergencies, unexpected illnesses, accidents or other factors. The organization also refers parents and caregivers for the assistance that can help them cope with and overcome difficult situations.
Daystar Kids
700 Lac De Ville Blvd. Rochester, NY 14618
585-385-6287
❱ www.daystarkids.org
❱ Pediatric day-respite center that helps a family successfully transition an infant or young child who has special health care needs from the hospital to home and supports that child’s healthy development through to kindergarten enrollment.
Dream Factory of Rochester, Inc.
PO Box 308 East Rochester, NY 14445
585-234-0740
❱ www.dreamfactoryrochester.org
❱ rochester@dreamfactoryinc.org
❱ Fulfills the dreams of children aged 3 through 18 who have been diagnosed with critical or chronic illnesses.
Friendship Children’s Center, Inc.
310 Fernwood Ave. Rochester, NY 14609
585-342-7250
❱ Private, nonprofit childcare center that offers year-round care for children 18 months old to 12 years old.
Happiness House
• 731 Pre-Emption Road Geneva, NY 14456 315-789-6828
• 5415 County Road 30 Canandaigua, NY 14424
585-394-9510
• 4731 Maple Ave. Stanley, NY 14561 585-526-7023
❱ www.happinesshouse.org
❱ Happiness House is an educational, residential, health and human service organization that provides quality, innovative and cost-effective services to children and adults with and without disabilities through collaboration with families and partners throughout the Finger Lakes community. It works based on
principles of equal opportunity, independence and realization of individual potential. The agency’s motto: “What happens here changes lives forever.”
Golisano Autism Center
50 Science Parkway Rochester, NY 14620
Preschool for children three to five-years-old
585-685-8300
866-408-2550
❱ https://golisanoautismcenter.org/
❱ An educational, residential, health and human service organization that excels in providing innovative and cost-effective services of the highest quality to children and adults with and without disabilities through collaboration with families and partners around the Finger Lakes community.
Hillside Family of Agencies
585-256-7500
888-514-4455
❱ https://hillside.com
❱ info@hillside.com
❱ Provides a comprehensive list of community-based services in order to positively impact the lives of youths and families who have experienced trauma. The list includes mental health treatment, crisis support and educational and vocational instruction and residential treatment. Has facilities in Monroe, Ontario, Seneca, Wayne and Yates counties, as well as in other parts of New York State.
Make-A-Wish Western New York, Rochester Regional Office
10 Office Parkway, Suite 500 Pittsford, NY 14534
585-272-9474
(888) 336-9474
❱ https://wish.org/newyork
❱ Dedicated to granting the wishes of children who have life-threatening medical conditions.
Oregon Leopold Day Care Center
316 Bay St. Rochester, NY 14605
585-288-0074
❱ oregon-leopold@rochester.rr.com
❱ www.facebook.com/OLDCC
❱ Nonprofit childcare center that serves low-income children and families in the northeast quadrant of Rochester and in Rochester’s Children’s Zone. For children 3 to 4 years of age.
Twelve Corners Day Care Center
585-272-0880
❱ www.twelvecornersdaycarecenter.com
❱ Nonprofit day care organization with two sites. Children from 6 weeks of age to 5 years old go to 155 Canal View Blvd., Rochester, NY, 585-272-0880. Children 5 to 12 years old go to the school age location, 2131 Elmwood Ave., Rochester, NY, 585-271-6830.
Villa of Hope
3300 Dewey Ave. Rochester, NY 14616
585-865-1550
❱ www.villaofhope.org
❱ Provides residential, community-based, educational and behavioral health programs for youth affected by abuse, poverty and mental illness and drug problems at home, and assistance for their families.
The Arc of Monroe
See pages 55, 66
Center for Disability Rights
497 State St. Rochester, NY 14608
585-546-7510
❱ https://cdrnys.org
❱ A non-profit community-based advocacy and service organization for those who have all types of disabilities. CDR is an independent living center recognized by the National Council on Independent Living.
Catholic Charities Family and Community Services.
1099 Jay St., Bldg. J Rochester, NY 14611
585-339-9800
❱ https://ww2.fcscharities.org
❱ Provides services for those with developmental disabilities, including service coordination, employment services, housing assistance, in-home support and independence-fostering programs.
Lifespan of Greater Rochester Transportation Access (TRAC)
See page 86
Lifetime Assistance Incorporated
425 Paul Road Rochester, NY 14624
585-426-4120
❱ www.lifetimeassistance.org
❱ Lifetime Assistance Incorporated offers a full spectrum of services to empower individuals with developmental disabilities and help them achieve their full potential and be included in the community. The nonprofit uses its expertise, training and a deep
Improve Nervous System Functions
understanding of each person’s specific desires to help create a person-centered plan that will best foster independence, dignity and success. That plan can include getting a job in a chosen career field, living as independently as possible and leading a healthy and happy life.
Mary Cariola Center
1000 Elmwood Ave., Suite 100
Rochester, NY 14620
585-271-0761
❱ www.marycariola.org
❱ Mary Cariola Center is an independent, nonprofit agency that operates a preschool, school and group homes for children and youth with intellectual developmental disabilities and medical complexities. Serving students and residents from 52 school districts and over 10 counties, Cariola approaches each child with an interdisciplinary team that includes social workers, physical therapists, speech therapists, onsite dental care, complete medical suites and of course teachers and caregivers. Cariola has been serving the greater Rochester community since 1949 and has become a vital part of the community.
People Inc.
Greater Rochester Region 1860 Buffalo Road Rochester, NY 14624
585-441-9300
❱ www.people-inc.org
❱ Offers a wide range of supports for those who have intellectual and developmental disabilities and their families, along with services for seniors and for the Deaf and hard of hearing, health care services and affordable housing.
Starbridge
1650 South Ave, #200 Rochester, NY 14620
585-546-1700
800-650-4967
❱ starbridgeinc.org
❱ Partners with disabled individuals to promote independence and quality of life. Connects individuals with educational, employment, health and community living services, and advocates for disability rights at a community level.
The Arc of Monroe’s Arc Health Services
2060 Brighton-Henrietta Townline Rd Rochester, NY 14623
585-271-0661
❱ https://arcmonroe.org/health-services
❱ The Arc of Monroe’s Health Services offers occupational therapy, physical therapy, speech therapy, behavioral intervention, nutrition, social work and psychiatric care to people with intellectual and developmental disabilities. This nonprofit’s out-patient Article 16 Clinic is certified by NYS OPWDD (Office for People With Developmental Disabilities). It annually serves more
than 700 people who have varying needs in Western and Central New York, and has provided top care for over 20 years.
CHIROPRACTIC
Northeast Pain Solutions
• 1400 Portland Ave., Suite 44 Rochester, NY 14621
• 229 Parrish St., Suite 230 Canandaigua, NY 14424
❱ This is a conservative pain management group that provides various treatment options to manage spinal and sports-related injuries without medications and surgeries. It focuses on manual therapies, advanced rehab,softwave therapy, and non surgical spinal decompression.
CHIROPRACTIC EDUCATION
Northeast College of Health Sciences 2360 State Route 89 Seneca Falls, NY 13148 800-234-6922
❱ www.northeastcollege.edu
❱ Northeast College of Health Sciences is among the best academic institutions in the country, providing outstanding healthcare education for more than 100 years. Northeast’s academic programs in health sciences like chiropractic, nutrition, human anatomy and physiology instruction and more, share a deep dedication to training healthcare professionals who reimagine health and transform lives. It was previously named Columbia Institute of Chiropractic and New York Chiropractic College, before being renamed in 2021. It is one of 20 accredited chiropractic programs in the United States.
DISABILITIES —ACCESSIBILITY MODIFICATION
Sheen Housing
❱ See page 73
DISABILITIES SERVICES
Cobblestone Arts Center 1622 State Route 332 Farmington, NY 14425 585-398-0220
❱ www.CobblestoneArtsCenter.com
❱ cobblestoneartscenter@gmail.com
❱ Offers an arts-based day program for adults with disabilities, a community space for live performances, an art gallery featuring area artists, and music lessons.
Empowering People’s Independence (EPI) 1650 South Ave. Rochester, NY 14620 585-442-6420
❱ www.epiny.org
❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and adults with developmental disabilities, epilepsy and neurological and chronic health conditions. EPI’s offerings include self-direction, residential services, day and community habilitation, health homes, environmental modifications and assistive technologies, respite, and structured day and evening programs. EPI also offers the only week-long overnight camp for children and young adults with epilepsy in New York state.
Rochester Accessible Adventures (RAA) 1650 South Ave. Rochester, NY 14620
585-491-6011
❱ https://rochesteraccessibleadventures.org
❱ Guides communities, nonprofits and businesses that are in the recreation, sports and tourism industries so that they fully include people with disabilities. RAA also promotes the development of adaptive and inclusive sports, including wheelchair basketball and sled hockey for youth and adults. The nonprofit also sponsors a wheelchair basketball team and a sled ice hockey team for adults and youth.
EDUCATION
Action for a Better Community, Inc.
❱ See pages 54, 58
Center for Community Health & Prevention
46 Prince St. Rochester NY 14607
585-602-0801
❱ www.urmc.rochester.edu/community-health.aspx
❱ The Center for Community Health & Prevention at the University of Rochester Medical Center offers a wide variety of programs and initiatives aimed at preventing disease to create a healthier community. Health equity is brought to life through our many research, education and outreach programs. For more information about our nutrition, smoking and vaping, and lifestyle counseling services, please contact our clinical team at 585-602-0720.
Consumer Credit Counseling Service of Rochester
1050 University Ave, Suite A Rochester, NY 14607
585-546-3440
❱ www.cccsofrochester.org
❱ Provides professional financial counseling for individuals that includes the conduct of a detailed income review, the creation of an assets and expenses report and the formulation of a debt management plan. The nonprofit also connects those in need with social services and educational materials and resources, and provides specialty services for seniors on representative payees and reverse mortgages. Clients can also obtain foreclosure prevention, first-time home buyer and pre-imposed bankruptcy counseling.
Northeast College of Health Sciences
2360 State Route 89
Seneca Falls, NY 13148
800-234-6922
❱ www.northeastcollege.edu
❱ Northeast College of Health Sciences is among the best academic institutions in the country, providing outstanding healthcare education for more than 100 years. Northeast’s academic programs in health sciences like chiropractic, nutrition,
human anatomy and physiology instruction and more share a deep dedication to training healthcare professionals who reimagine health and transform lives. It was previously named Columbia Institute of Chiropractic and New York Chiropractic College, before being renamed in 2021. It is one of 20 accredited chiropractic programs in the United States.
Rochester OASIS
259 Monroe Ave. Rochester, NY 14607
585-730-8800
❱ rochester.oasisnet.org/
❱ OASIS is a national educational organization that was created to enrich the lives of mature adults by providing programs on the arts, humanities, selected technologies and health-oriented subjects and technologies, along with the opportunity to volunteer. One catalog included courses on Ben Franklin and Katherin Graham, the legendary publisher of The Washington Post, t’ai chi classes and instruction on using an iPhone or Android phone. You must pay a very small fee to take most classes.
TechAge Adult Computer Learning Center
Louis S. Wolk JCC of Greater Rochester 1200 Edgewood Ave. Rochester, NY 14618
585-461-2000 ext. 463
❱ https://roctechage.org
❱ Offers training in the use of cell phones/tablets and computers and assistance with such devices across several platforms to Rochester-area adults.
Veterans Outreach Center, Inc.
See page 53
Young Women’s College Prep Charter School of Rochester
133 Hoover Drive Rochester, NY 14615 585-254-0320
❱ info@youngwomenscollegeprep.org
❱ Provides educational programs for young, urban girls in the 7th through the 12th grades that are designed to increase their leadership skills, career awareness and college readiness.
GAMBLING
Finger Lakes Problem Gambling Resource Center (PGRC)
❱ The Finger Lakes PGRC exists to raise awareness on problem gambling and connect individuals and loved ones to local, barrier-free care. It offers education, training, referral to treatment, and recovery services. The organization emphasizes that It is important to know that those affected by the harms associated with gambling and people close to those with a gambling problem can suffer impacts that include conflicts in relationships, financial strain, and feelings of anger, fear, shame or worry.
GYM
Bone Gym
2200 Penfield Road (behind Aldi’s) Penfield, NY 14526
585-282-0660
❱ https://bonegym.com
❱ Bone Gym is not your standard fitness center. We specialize in building bone density (yes, bone) using osteogenic loading based on Wolff’s Law. That 140-year-old medical principle states that bone in a healthy person or animal will remodel itself over time to become stronger to resist the increased loading, essentially building bone from the inside out. It’s an entirely natural process which also lowers blood sugar A1C levels for Type 2 diabetics and pre-diabetics. We also improve balance. Buiold your bones and your independence naturally. More effective than drugs or weight bearing exercise.
HEALTH INSURANCE
Ahrens Benefits Company
•2800 Dewey Ave.
Rochester, NY 14616
• 70 Linden Oaks, Suite 300
Rochester, NY 14625
585-601-5000
❱ www.ahrensbenefitsco.com
❱ At the Ahrens Benefits Company, Jane Ahrens and her team of experienced Medicare consultants meet with seniors one-on-one to help them determine the plan that is most appropriate for their situation. We talk about the options that are available to seniors who don’t wish to stay on government Medicare alone. We listen intently to understand each situation and explain their options clearly without industry jargon. We believe in caring for others as we do our own.
FREE AND SUBSIDIZED HEALTH CLINICS
Anthony L. Jordan Health Center
See page XXXXXXXXXXXXXX
Finger Lakes Community Health
See page 56
Family Counseling Service of the Finger Lakes, Inc.
See page 56
Mosaic Health
❱ Mosaic Health, which partners with Rochester Regional Health, offers access to quality medical and dental care for patients who don’t have insurance or don’t have enough insurance through a sliding fee discount program, with discounts available based on your current family size and income. The organization currently has multiple Rochester-area sites, including five schoolbased health centers.
❱ https://mosaichealth.org
• Administration
1 S Washington St. Suite 300 Rochester, NY 14614 585-325-2280
• Clinton Family Health Center
293 Upper Falls Boulevard Rochester, NY 14605 585-922-0200
• Rochester Regional Health 222-224 Alexander St. Rochester, NY 14607
Diabetes & Endocrinology 585-922-8400 Internal Medicine 585-922-8003 Primary Care 585-922-6205 Pediatrics 585-922-8230
The Center for Refugee Health 585-922-8070 Women’s Center 585-922-8585
• Newark Internal Medicine 1208 Driving Park Ave. Newark, NY 14513 315-359-2640
• Riedman Health Center 1455 E Ridge Road Rochester, NY 14621
RGMA Outpatient Department 585-922-4101
RGMA TWIG 585-922-4882
RGMA Pediatrics 585-922-2575 Pluta Dental Center 585-922-4103
• Unity Family Medicine at Orchard Street 158 Orchard St. Rochester, NY 14611 585-368-4500
• Rochester Regional Health Unity Family Medicine at St. Mary’s 55 Genesee St., Bishop Kearney Building 3rd Floor Rochester, NY 14611 585-368-3031
• Wolcott Internal Medicine and Pediatrics 6254 Lawville Road Wolcott, NY 14590 315-594-9444
• Women’s Center at Clinton Family 309 Upper Falls Boulevard Rochester, NY 14605 585-922-0260
Women’s Center at Rochester General Hospital 1415 Portland Ave. Rochester, NY 14621 585-922-4200
• Unity Dental at St. Mary’s 75 Genesee St. 2nd Floor Rochester, NY 14611
Lawley Medicare Solutions
441 East Ave.
Rochester, NY 14607
585-498-4723, TTY-711
❱ www.lawleyinsurance.com
❱ Today, more people are working beyond age 65 and often don’t know if they should stay on their employer’s health plan or move to a Medicare insurance option. Nancy Nimmo, an independent licensed insurance agent with Lawley Medicare Solutions in Rochester, can help. She’ll break down the insurance options available to you, in simple terms, so that you can easily decide the option that is best for you. Nancy Nimmo represents a number of insurance carriers, which may have a variety of different plan options available depending on the service area. She doesn’t work for the Federal Medicare Program and does not represent one specific Medicare insurance carrier. There is no obligation when you speak to Nancy or any of our licensed agents at Lawley’s 16 locations.
Ortolani Services, Inc.
1400 Portland Ave., Suite 24
Rochester, NY 14621
585-242-9749
❱ https://ortservices.com/
❱ Ortolani Services, Inc. is a New York state licensed independent brokerage specializing in benefits planning for people on Medicare, individuals, sole proprietors, contract workers, retirees, and small businesses. Every day, people choose Ortolani Services to help them find clarity when navigating their choices for health insurance premiums, prescription costs, and in-network providers. We connect them with affordable benefits that work, and peace of mind.
HEALTH PRODUCTS
Solo Beauty
585-737-8600
❱ www.solobeautyroc.com
❱ Solo Beauty is woman-owned with a U.S. Patent registered. This back applicator is designed differently to make life easier to reach those hard to reach areas: shoulders, upper back, mid back, lower back, feet, etc whether you are sitting or standing. It comes with a choice of lotion or shower mitt that can be washed, dried and reused or you can buy the set that includes both. If you live alone or have shoulder issues, arthritis and low range of motion, this product will help.
585-368-3800
• Unity Dental at Ridgeway 2655 Ridgeway Ave. Rochester, NY 14626
585-295-1890
Ontario County Mental Health Center
See page XXXXXXXXXXXXXXXX
Planned Parenthood of Central and Western New York
See page XXXXXXXXXXXXXXXXXXXXX
Regional Health Reach
Healthcare for the homeless program
Regional Health Reach Clinic
360 Monroe Ave., Suite 2 Rochester, NY 14607
Call: 585-368-3720
Hours: Monday-Friday 8:00 a.m. to 4:30 p.m.
After hours: 585-368-3720
❱ https://regionalhealthreach.org/
❱ Regional Health Reach provides comprehensive medical and dental care for homeless individuals and families in Rochester and Monroe County, regardless of their ability to pay. Those it serves
FREE AND SUBSIDIZED HEALTH CLINICS
can obtain health assessments, mental health evaluations, tests for tuberculosis, HIV and STDs; treatment of acute and chronic health conditions, dental exams and care, referrals for additional treatment and other benefits.
❱ Services are available at the nonprofit’s Genesee Street clinic, at local homeless shelters and through mobile medical and dental units.
Trillium Health
See page XXXXXXXXXXXXXXXXXXXXXXXXXXX
St. Joseph’s Neighborhood Center
See page XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Spiritus Christi Mental Health Center
121 N. Fitzhugh St.
Rochester, NY 14614
585-325-1186
❱ Licensed mental health professionals provide free mental health care to uninsured or underinsured adults.
❱ A Rochester Regional Health primary care practice that serves the medical needs of refugees.
The Women’s Health Center at Clinton Family Health Center
309 Upper Falls Blvd Rochester, NY 14605
585 922-0260
❱ Provides a wide variety of services for women of all ages, including adult and adolescent gynecological care, routine and high-risk obstetrical care, family planning services and prenatal care. The center has a special interest in serving those who speak Spanish.
❱ A financial specialist is on hand to assist patients with insurance coverage, and fees are on a sliding scale based upon financial need.
URWell @ St. Joseph’s Neighborhood Center
417 South Ave. Rochester, NY 14620
585-325-5260
❱ Outpatient appointments are available Tuesdays, 6 to 7 p.m. Co-pays are based upon income.
HEARING CARE
Lakeside Audiology and Hearing Solutions, LLC
• 229 Parrish St., Suite 250A Canandaigua, NY 14424
• 215 Summit St. Batavia, NY 14020
• 2601 LacDeVille Blvd, Suite 200B Rochester, NY 14618
585-577-4354
❱ www.lakeside-audiology.com
❱ This is a small business started by audiologist Paige Helfer in 2015. With three practice locations listed above, it focuses on the patient first and the patient’s success with fitting the appropriate hearing aid technology based on lifestyle and level of loss. “We are with them every step of the way,” states the practice owner.
HOME CARE
HCR Home Care
85 Metro Park Rochester, NY 14623
585-272-1930
❱ www.hcrhealth.com
❱ HCR Home Care’s wide range of home health care and social services provide the helpful support your loved one needs and the peace of mind you deserve. These services are administered at home to individuals who are recovering, disabled or chronically ill in need of medical, nursing, social or therapeutic treatment, or assistance with daily living activities. HCR’s certified and licensed professionals are carefully vetted, so you can trust them to assist your loved ones to develop a safe and complete care plan unique to your needs.
HOTLINES
Alzheimer’s Association Helpline
800-272-3900
❱ www.alz.org/rochesterny
❱ Trained, knowledgeable staff are available any time of day or night to provide information on Alzheimer’s disease and dementia, information on local programs and services, crisis assistance and emotional support.
Chances & Changes, Inc.
Domestic Violence Hotlines
585-658-2660, 888-252-9360
Rape Crisis Service
800-527-1757
❱ Provides 24/7 confidential assistance to victims of domestic violence in Livingston County.
City
of Rochester Drug Hotline
Dial 311 or 585-428-6000
❱ Accepts information on actual or perceived drug activity locations and dealers in Rochester. The information given is passed on to the Rochester Police Department Narcotics Unit for investigation. Callers can choose to remain anonymous, or to give their names and telephone numbers so that investigators can contact them.
Childhelp National Child Abuse Hotline
1-800-422-4453 (call or text)
❱ www.childhelp.org/hotline
❱ Dedicated to the prevention of child abuse in the US, Canada and many other countries. Professional crisis counselors offer crisis intervention, information, and referrals to thousands of emergency assistance, social service and support resources in over 170 languages. Operates 24/7, 365 days a year. All calls, texts and chats are confidential.
DoD Safe Helpline
Operated by the Rape, Abuse & Incest National Network (RAINN)
877-995-5247
❱ https://safehelpline.org
❱ A crisis support service specially designed to provide live, one-on-one support to sexual assault survivors in the Department of Defense community, their loved ones, and anyone else in that community who needs assistance or information. All services are confidential, anonymous, secure, and available worldwide 24/7. Survivors can also obtain live, confidential, one-on-one help through a secure instant-messaging platform at SafeHelpline.org.
Monroe County COVID-19 Hotline
585-753-5555
❱ www.monroecounty.gov/health-COVID-19
❱ Callers can obtain information on coronavirus, COVID-19, and the availability of tests and vaccinations.
211/LIFE LINE
211
585-275-5151
Text 898211 1-877-356-9211
❱ www.211lifeline.org
❱ Free, 24-hour, confidential phone, chat and text service that compassionately provides information, referral and crisis and suicide prevention services for Monroe, Wayne, Ontario, Livingston, Cayuga, and Seneca Counties. The service also offers searchable online database.
New York State COVID-19 Hotline
Callers can schedule tests for coronavirus and obtain information on the virus and on COVID-19. 888-364-3065
https://coronavirus.health.ny.gov/home
988 Suicide & Crisis Lifeline
❱ A national network of local crisis centers that provides free and confidential emotional support 24/7 for those in suicidal crisis or emotional distress and their loved ones. The network also seeks to improve crisis services and advance suicide prevention by empowering individuals, advancing best practices for professionals and building awareness of suicide and its prevention.
English: 988
800-273-8255
Spanish: 988 888-628-9454
Veterans Crisis Line
988
Text 838255
988 Lifeline Options for Deaf and Hard of Hearing (HoH)
For TTY Users: Use your preferred relay service or dial 711 then 988.
988 Videophone for Deaf/HoH American Sign Language Users:
❱ https://988.aslnow.io/phones/100030001/
❱ https://988lifeline.org/
Livingston County Sheriff’s Office Tip Line 585-243-7100
❱ www.livingstoncounty.us/656/Tip-Line
❱ Call to report illegal activity occurring in Livingston County, giving as much precise information as possible. Callers can request that their identities remain confidential. Reports can also be given at the Tip Line web page’s address.
National Call Center for Homeless Veterans
1-877-424-3838
❱ www.va.gov/homeless/nationalcallcenter.asp
❱ Counselors are available 24/7 to talk to homeless veterans, veterans who are at risk of becoming homeless, and their family members, friends and supporters. Those who call can obtain information on US Department of Veterans Affairs homeless and health care programs, and other services available in their area. All conversations are confidential.
National Domestic Violence Hotline
1-800-799-7233
1-800-787-3224 (TTY)
Text “START” to 88788
❱ www.thehotline.org
❱ Those who are experiencing domestic violence, need information or resources regarding domestic violence, or are just questioning unhealthy aspects of their relationship can call 24/7. The service is free and confidential.
NYS Office of Children and Family Services
Statewide Central Register of Child Abuse and Maltreatment (SCR)
❱ https://ocfs.ny.gov/programs/cps
❱ Accepts reports of child abuse or maltreatment that occur within the state 24/7, 365 days a year. SCR staff sends that information to county child protective services offices, monitors their responses and determines whether child abuse or maltreatment has been reported previously. All calls are anonymous, and the callers’ identities are protected from disclosure. Any child abuse or maltreatment should be reported immediately.
• Deaf or hard of hearing, call TDD/TTY at 1-800-638-5163, or Have Video Relay System provider call 1-800-342-3720
❱ Anyone who believes that a child is in immediate danger should call 911 or their local police department.
New York Relay Service
❱ www.nyrelay.com
❱ Connects deaf, hard-of-hearing, deaf-blind, speech-disabled or late-deaf TTY, (text telephone) VCO (voice carry-over) and HCO (hearing carry-over) telephone users with standard telephone users for communication purposes. Specially trained relay operators are available 24/7 to help callers located anywhere in the world conduct their conversations. All calls are completely confidential and handled with sensitivity.
Phone numbers:
Standard Telephone Users English: 800-421-1220 Spanish: 877-662-4886
NYS Smokers’ Quitline
1-866-697-8487
❱ www.nysmokefree.com
❱ Connects smokers with the resources needed to stop smoking and consuming nicotine.
NYS HEAP (Home Energy Assistance Program) hotline
1-800-342-3009
❱ https://otda.ny.gov/programs/heap/
❱ HEAP helps low-income people pay the cost of heating and cooling their homes, if they do so with. electricity, natural gas, oil, coal, propane, kerosene, corn, wood or wood pellets. Eligibility depends upon the size of the household and its income, and the residence’s primary heating source. At least one member of the household must be under 6 years old, 60 years old or older, or permanently disabled. Other conditions might also help qualify a household for HEAP. HEAP programs also offer assistance for
those who are in heat or heat-related emergencies, with the repair or replacement of furnaces, boilers or other direct-heating equipment and with the purchase of an air conditioner or fan, as well as other benefits.
RAINN National Sexual Assault Hotline
❱ 800-656-4673
❱ https://hotline.rainn.org/online
❱ RAINN, the Rape, Abuse & Incest National Network, is the nation’s largest anti-sexual violence organization. The organization works closely with a great many local sexual assault service providers across the country to offer confidential support services to survivors regardless of where they are in their recovery. By dialing the hotline, sexual assault survivors can obtain the confidential support of trained support specialists, the chance to talk through what had happened to them and information about the resources that can assist them with their healing and recovery. They can also gain referrals to long-term support services, and obtain information about local laws regarding sexual assault and the resources that are available to them in their communities.
RESTORE
❱ A program of Planned Parenthood of Central and Western New York, RESTORE is a free rape crisis program that provides crisis intervention and support for sexual assault survivors and their loved ones.
❱ In addition to serving the general public, Planned Parenthood also offers RESTORE College Advocate, which provides support and advocacy for students who have experienced sexual assault on or off campus, even if it occurred years ago.
❱ All RESTORE services are free and confidential. Crisis counselors are available 24/ 7 at the numbers below.
Substance Abuse and Mental Health Services Administration National Helpline
❱ Confidential, free 24/7 treatment referral and information service. Services are available in English or Spanish for individuals and families who are facing mental and/or substance use disorders.
1-800-662-HELP (4357)
Willow Domestic Violence Center Hotline
911 for those in immediate danger
211
585-222-SAFE (7233): voice, text, TTY
❱ Hotline@willowcenterny.org
❱ info@willowcenterny.org
❱ Free and confidential service for survivors of domestic violence and those who are concerned about survivors. Hotline
counselors’ services include crisis intervention and counseling, assistance with safety planning, advocacy, information and referrals for services. The Willow Domestic Violence Center also offers food, clothing, shelter and other basic resources to those in need.
Upstate New York Poison Center
800-222-1222
❱ www.upstate.edu › poison
❱ Certified specialists in poison information (CSPIs), registered nurses and pharmacists trained in toxicology are available to help callers deal with potential or actual poison emergencies.
HOUSING / HOMEOWNER ASSISTANCE
Action
for A Better Community
Energy Conservation Program
Extensive list of services
❱ See pages 54, 58
Baden Street Settlement Emergency & Family Assistance
❱ See pages 51, 63, 77
Chances & Changes, Inc.
PO Box 326 Geneseo, NY 14454
❱ https://chancesandchanges.org
Domestic Violence Hotline
585-658-3940 or 1-888-252-9360
Rape Crisis Service
800-527-1757
❱ Dedicated to helping victims of domestic violence in Livingston County. The nonprofit also provides housing assistance for income-eligible Livingston County residents who are homeless or at risk of homelessness. All services are free and confidential.
CP Rochester
See pages 56, 64
Genesee Valley Rural Preservation Council, Inc.
5861 Groveland Station Road
Mount Morris, NY 14510
585-658-4860
❱ www.gvrpc.com
❱ Offers single-family homes, duplexes and apartments for low-income families. Also operates apartments for the elderly and disabled.
Habitat for Humanity
• Greater Rochester Habitat for Humanity Serves Monroe, Ontario and Wayne Counties 755 Culver Road Rochester, NY 14609
585-546-1470 grhabitat.org
• Livingston County Habitat for Humanity PO Box 336 Geneseo, NY 14454
585-335-5634
❱ www.livingstoncountyhabitat.org
❱ livingstonhfh@gmail.com
❱ Habitat for Humanity is an international non profit that uses volunteers and donations to create homes for those who would have difficulty buying a home or to remodel existing homes. The organization partners with all, regardless of race, religion or any other distinctions.
Home Rochester, a program of the Rochester Housing Development Fund Corporation
16 E. Main St., Suite 610 Rochester, NY 14614
585-423-6320
❱ homerochester.org
❱ Home Rochester purchases vacant single-family homes in the City of Rochester, rehabs them, and offers to sell them at below market rate to low and moderate-income first-time home buyers. The homes are sold to income-qualified home buyers who do not currently own a residential property. Homebuyers must be able to qualify for a conventional, fixed-rate mortgage and contribute a minimum of $1,500 toward the purchase of their home.
Homeworks/STAR
A service of Catholic Charities Family and Community Services 87 North Clinton Ave. Rochester, NY 14604 585-262-7050
❱ Provides small home repair, inspections and home maintenance services to Monroe County seniors who are 60 years old or older or have a disability. A membership fee may apply, based on income levels.
The Housing Council at PathStone, Inc.
75 College Ave., 4th Floor Rochester, NY 14607
585-546-3700
❱ http://thehousingcouncil.org
❱ Offers services for first-time homebuyers, including assistance with the purchase process and grants. Also offers informa-
tion on homeowner repair grants and assistance with foreclosure prevention. Also provides information and educational materials for tenants and landlords, and other forms of help.
Marketview Heights Association
308 North St. Rochester, NY 14605
585-423-1540
❱ https://marketviewheights.org
❱ info@marketviewheights.org
❱ A non profit community service organization that offers homebuyer counseling and education for first-time homebuyers and existing homeowners. The nonprofit also offers rehab services and other assistance to the area’s current homeowners. Currently offering services to the 14605 and 14609 zip codes.
Monroe County Planning and Development Department 10/18/21
50 W Main St., Suite 1150 Rochester, NY 14614
585-753-2000
❱ www.monroecounty.gov/planning-community
❱ Operates the home improvement program, which provides one-time grants and low interest loans to income-eligible homeowners for repairs and improvements to homes in suburban towns and villages. The eligible repairs include those to structural elements, major systems and homes’ accessibility accommodations. Excludes homes in Rochester, Greece and Irondequoit, where residents must apply to their own municipalities for assistance. Programs and services may be subject to the availability of funding.
NeighborWorks Community Partners Rochester
570 South Ave. Rochester, NY 14620
585-325-4170
❱ www.ncpny.org
❱ An independent community service organization committed to helping low-income individuals and families find homes in Western New York. NeighborWorks provides home ownership education, financial counseling, home improvement and rehabilitation support, energy efficiency support and flood education and prevention programs.
Sheen Housing
PO Box 460
Bloomfield, NY 14469
585-657-4114
❱ programoffice@sheenhousing.org
❱ Offers a HUD-approved first-time home buyers an educational course and closing cost assistance loans for qualified buyers. Qualified homeowners can also obtain financial assistance for home repairs, or for making owner-occupied homes more
accessible to persons with disabilities or those who are elderly and frail. All services and programs are subject to the availability of funding. Serves very low to moderate-income families, seniors, veterans and people who have disabilities in Alleghany, Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne and Yates counties.
South Wedge Planning Committee (SWPC)
❱ http://swpc.org
❱ A Neighborhood Preservation Company that’s involved in community engagement, neighborhood advocacy, operating the South Wedge Farmers Market, publishing The WEDGE community newspaper, and hosting SUNY Geneseo’s Small Business Development Center. The nonprofit also offers affordable housing
Questions about…
Questions about…
Medicare, Medicare Advantage Plans, Medicare Supplement Plans, Part D Plans, The Marketplace (NYSOH)?
Medicare, Medicare Advantage Plans, Medicare Supplement Plans, Part D Plans, The Marketplace (NYSOH)?
We specialize in benefits planning so you don’t have to. Call for a free, no obligation, personal consultation. (585) 242-9749 • www.ortservices.com 1400 Portland Ave. Ste., 24 • Rochester, NY 14621
Call for a free, no obligation, personal consultation. (585) 242-9749 • www.ort serv ices.com 1400 Port land Ave. Ste., 24 • Rochester, NY 14621 We do not offer every plan available in your area. Currently we represent 7 organizations which offer 52 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.
SWAN Inc. @ Montgomery Neighborhood Center housing programs
(Southwest Area Neighborhood Association) 10 Cady St. Rochester, NY 14608
585-436-3090
❱ www.swanonline.org
❱ SWAN offers rental and utility assistance, assistance with the cost of furniture (primarily beds), and with small appliances to qualified individuals within the nonprofit’s service area. The nonprofit also performs minor repairs on the residences of qualified homeowners free of charge. In addition, SWAN offers hot lunches to seniors each noon on weekdays, and gives bus passes to those who are starting jobs or who need to attend medical or legal appointments. It even has a boxing club for youth.
State of New York Mortgage Agency
1-800-382-4663
❱ https://hcr.ny.gov/sonyma-programs
❱ SONYMA (State of New York Mortgage Agency) offers mortgage programs to assist home buyers with the purchase of their homes. Applicants must be first-time home buyers or eligible military veterans, or be trying to purchase homes in targeted areas. Check the website for other requirements.
YWCA of Rochester and Monroe County
See page 88
HOUSING / SHELTERS
Sheen Housing
See page 73
CDS Life Transitions
860 Hard Road Webster NY 14580
585-341-4600
❱ https://cdslifetransitions.org
❱ Offers affordable housing to people who have intellectual and developmental disabilities, seniors, families and veterans. The apartments are safe, comfortable and offer residents independent living within an inclusive, community setting. Residents have opportunities for on-site socialization, entertainment and events.
Dimitri House
102 N. Union St. Rochester, NY 14607
585-325-1796
❱ www.dimitri-house.org
❱ Dimitry House offers six permanent, one-bedroom supportive apartments for people who have experienced homelessness. In addition, the nonprofit serves free hot lunches to all comers on Tuesdays, Wednesdays and Thursdays from Noon to 3 p.m. It
also has a food cupboard which is open Mondays, Wednesdays Thursdays and Fridays from 9:30 to11:30 a.m. Those hoping to make use of the food cupboard must call for an appointment. Dimitri House treats those it serves with dignity and respect on their journey to self-sufficiency.
Francis Center
A service of Catholic Charities Family and Community Services
547 Joseph Ave. Rochester, NY 14605.
585-423-9590
585-442-1742 (hours service line)
❱ ww2.fcscharities.org
❱ The Francis Center is a 30-bed emergency shelter for men over the age of 18 who are homeless or in danger of becoming homeless. The facility offers overnight accommodations, three meals a day, case management services, alcohol/substance abuse and mental health referrals, long-term transitional and support services and other forms of assistance. Applicants must be assessed by the Monroe County Department of Human Services (DHS). Applicants must not have an arson conviction in order to be considered.
Harbor House of Rochester, Inc.
89 Rossiter Road Rochester, NY 14620
585-473-1779
❱ www.harborhouseofrochester.org
❱ info@harborhouserochester.org
❱ Harbor House provides affordable, supportive temporary housing for the families of adult critical care patients who have traveled 50 or more miles to the University of Rochester Medical Center or other area hospitals for treatment, and for the patients themselves. The organization does charge a minimal amount for its services, but no one is turned away for financial reasons.
House of Mercy
285 Ormond St. Rochester, NY 14605
585-546-2580
❱ www.houseofmercyrochester.org
❱ info@houseofmercyrochester.org
❱ The House of Mercy provides a wide range of services, including an overnight shelter for Rochester’s homeless, cooked meals, a food pantry, life skills classes, support groups, and transportation to medical appointments, job interviews and other important meetings. The nonprofit also refers those it serves for medical and mental health care, veterans’ benefits, substance abuse treatment and other services, and advocates for them.
Family Promise of Greater Rochester
142 Webster Ave. Rochester, NY 14609
585-506-9050
❱ www.fpgroc.org
❱ FPGROC is a nonprofit, interfaith and culturally diverse organization that helps families at risk of or experiencing homelessness achieve sustainable independence by providing person-centered, holistic services in collaboration with the greater community. The nonprofit offers eligible families shelter, transitional housing and prevention and diversion assistance. Apartment-style shelter is available for families and is supported by case management. Space is limited to six families at any one time. Family Promise’s Prevention & Diversion Program can provide one month’s rent or a security deposit to assist a family with avoiding eviction or diverting shelter; case management services are provided to ensure they remain stably housed for up to one year. Its Transitional Housing Program provides transitional housing and case management to assist families in successfully navigating Rochester’s challenging housing market. Families can stay in the transitional housing for up to two years where they pay at or below market rent.
Ronald McDonald House
333 Westmoreland Dr. Rochester, NY 14620 585-442-5437
❱ www.rmhcrochester.org
❱ The 24-bedroom Ronald McDonald House offers families that travel to the Rochester area seeking medical care for their children a homey place to stay. The facility features comfortable bedrooms with private baths, laundry facilities, a three-station kitchen, places to relax, gardens and play areas for children. Transportation is available to area medical facilities. Those wanting to stay at the facility must have a referral from a healthcare provider or social worker.
House Within the Hospital
601 Elmwood Ave., Box Ronald McDonald Rochester, NY 14642
585-276-5437
❱ www.rmhcrochester.org
❱ Offers seven sleeping rooms inside the Golisano Children’s Hospital for the families of children who are being treated in the hospital. Each has its own bathroom. Those wishing to stay in the facility should contact one of the hospital’s social workers.
The Family Room at Unity Hospital
1555 Long Pond Road Rochester, NY 14626
❱ www.rmhcrochester.org
❱ Offers sleeping rooms, complete with bathrooms, located inside Unity Hospital so that new parents from the August Family Birth Place and the parents of children in the Golisano Neuro Rehab Center can be close to their kids. Those wishing to make stay in the rooms should contact one of the hospital’s social workers.
Catholic Charities Family and Community Services
87 N Clinton Ave.
Rochester, NY 14604
585-546-7220
❱ ww2.fcscharities.org
❱ Provides emergency shelters and permanent supportive housing programs for individual Monroe County residents and families who are homeless or at risk of being homeless. The program includes two shelters.
❱ The Francis Center provides emergency shelter for men
❱ Sanctuary House provides emergency shelter for single women and women with children.
❱ Both facilities offer overnight accommodations, three meals a day, case management services, alcohol/substance abuse and mental health referrals, long-term transitional and support services and other forms of assistance. Those seeking assistance must apply in person at the Monroe County Department of Human Services, 691 St. Paul St., Rochester. For after-hours placements, call the DHS information line, 585-442-1742.
St. Joseph’s House of Hospitality
402 South Ave. Rochester, NY 14620
585-314-8028
❱ www.saintjoeshouse.org
❱ St. Joseph’s House of Hospitality offers showers, access to a washer and drier and free clothing to men and women. The nonprofit also advocates for the homeless and those about to be homeless, and serves lunch-to-go to those in need. All services are free of charge.
❱ Lunch-to-go is available from 11:30 to 12:15 a.m. to go Sunday through Friday.
Open Door Mission, Samaritan House Crisis Center
210 W Main St. Rochester, NY 14614
585-454-6696
❱ https://opendoormission.com
❱ A nonprofit Christian rescue mission founded with the intention of providing spiritual and physical support to poor and homeless in the Rochester community. The nonprofit provides nightly shelter for 40 men and 10 women, along with hot meals and laundry services. It also offers case management services, an addiction recovery program and clothing and food distribution programs.
Coldwater Residential Home for Women and Children (part of Open Door Mission)
❱ Offers a safe and dignified environment in which case managers help eligible women with children develop plans for sustainable living. The program provides medical, vocational, and academic assessments as well as training in parenting, nutrition, job readiness, money management and self-care. As many as 11 families can participate in the program at a time. The average stay is three months.
Trillium Health
See page 58
Veterans Outreach Center, Inc.
❱ Offers emergency shelter, transitional and supportive housing, housing for those who want to live independently and other services for veterans.
See page 53
Wilson Commencement Park
251 Joseph Ave. Rochester, NY 14605
585-263-7942
Healthier Community
Looking for a physician?
Several of our primary care locations –family medicine, OB/GYN and pediatrics – are accepting new patients. Please visit ThompsonHealth.com/FindaDoctor for a list.
Looking for a job?
Visit ThompsonHealth.com/Careers today for job openings in the area.
For more information on Thompson Health services and programs, visit: ThompsonHealth.com
Primary Care
Diagnostic Imaging
Breast Imaging/ Bone Density
Birthing Center
Emergency & Urgent Care
Rehabilitation & Sports Medicine
Orthopaedics
Surgical Services
Cardiology & Pulmonology
Senior Support Services
Ferris Hills & Clark Meadows
Senior Communities
❱ www.wilsoncommencementapts.org
❱ Wilson Commencement Park provides quality housing and support services to help low-income single parents build stable, independent and productive lives.
YWCA of Rochester and Monroe County
See page 88
MEDICAL MONITORING
Doyle Medical Monitoring
2199 East Henrietta Road, Suite 8 Rochester, NY 14623
585-242-1625
❱ www.godoyle.com/medical-monitoring
❱ Doyle Medical Monitoring is a division of Doyle Security Systems. Our mission is to help seniors in our communities stay independent and safe. We sell, install and service wearable personal emergency response systems. Our locally owned, award-winning monitoring center is staffed with professionally trained operators to protect you and your loved ones 24/7/365. Founded on family values, we are driven to provide personalized customer service for those who need it most.
MEDICARE SERVICES
Lawley Medicare Solutions
441 East Ave. Rochester, NY 14607
585.498.4723 www.lawleyinsurance.com
❱ Choosing a Medicare insurance plan doesn’t have to be overwhelming. As you approach age 65, it’s crucial to find the right fit for your unique situation. At Lawley Medicare Solutions, our licensed Medicare insurance consultant Nancy Nimmo is here to help. She’ll guide you through various options in clear terms, ensuring you understand your choices. We represent multiple carriers and provides unbiased advice tailored to your needs. Connect with Nancy or any of our agents at one of our 17 locations — there’s no obligation. Let us help you confidently navigate your Medicare insurance options today!
MEMORIAL PARKS
White Haven Memorial Park
210 Marsh Road Pittsford, NY 14534
585-586-5250
❱ whitehavenmemorialpark.com
❱ White Haven Memorial Park is Rochester’s only memorial park. There are no tombstones for vandals to topple or to interrupt the flowing beauty of nature. Many people find this setting to be more
uplifting than that of the traditional monumented cemetery. With over 80 acres of forest and meadow yet to be developed, White Haven Memorial Park will be able to meet the community’s burial needs for several hundred more years. As a certified Audubon Cooperative Sanctuary, it conserves natural resources, protecting the great variety of wildlife living here.
MENTAL HEALTH TREATMENT
Anthony L. Jordan Health Corporation
See page 54
Catholic Charities Family and Community Services
87 N Clinton Ave. Rochester, NY 14604 585-546-7220
❱ https://ww2.fcscharities.org
❱ CFC has multiple sites in Monroe County. Its programs include those that support seniors and families, assist with foster care and adoption, help with refugee resettlement, provide chemical dependency treatment, mental health services and crisis counseling; and supply emergency housing. The nonprofit also has an emergency food pantry. CFC’s programs are site-specific. Call the main number to learn where to go for that which you need.
Catholic Charities Family and Community Services
❱ Nonprofit helps clients address multiple challenges such as drug, alcohol and gambling addictions, depression and anxiety in ways that fit their lives. To obtain information and contact numbers for individual behavioral health programs listed on the website.
Family Counseling Service of the Finger Lakes, Inc.
See page 56
Finger Lakes Community Health
See page 56
FLACRA Mental Health Services
See page 51
Penn Yan Mental Health Clinic
1 Keuka Business Park 2462 Rte. 54A Penn Yan, NY 14527 315-536-7751
❱ www.flacra.org/mental-health
Gavia LifeCare Center, LLC
❱ The Gavia LifeCare Center is an OMH Licensed Outpatient
Mental Health treatment center that provides individual, couples, family or group therapy, therapy to adolescents 11 to 18 years old, and art and music therapy. Call for appointments.
• 1777 English Road Rochester, NY 14616
585-371-8700
• 1081 Long Pond Road, Suite 100 Rochester, NY 14626
585-371-6464
• Adolescent Clinic 1100 Long Pond Road, Suite 111 Rochester, NY 14626
585-771-7141
❱ https://gavialifecarecenter.com/
Hillside Family of Agencies
See pages 54, 64
Mental Health Association of Rochester/ Monroe County, Inc.
• Main Office as of Oct. 2023
274 North Goodman St., Suite D103 Rochester, NY 14607
585-325-3145
• Livingston County Contact main office, 585-333-6013
• Ontario County
❱ www.mharochester.org
❱ Provides creative wellness opportunities, a seven-day-a-week Self-Help Drop-In Service, housing and employment assistance, family peer support services, life skills workshops and other services that promote mental wellness.
Ontario County Mental Health Center
❱ https://ontariocountyny.gov/99/Mental-Health
❱ Provides evaluation, treatment and referral services for Ontario County residents aged 5 years old and above. Clinic services are confidential, except where confidentiality is prohibited by law.
❱ Offers a broad range of behavioral health services, including inpatient and outpatient care.
Rochester Rehabilitation
1000 Elmwood Avenue Rochester, NY 14620
585-271-2520
❱ www.rochesterrehab.org
❱ Provides specialized services and coordinated care for all life stages, including acute, chronic, preventive, and individual mental health services for adults and children aged 5 and older. The services include individual therapy and psychiatric evaluation.
❱ Offers psychiatric services and programs to address the diverse mental health needs of adults, children and their families. Works with patients, families, and the community, we promote mental health and wellness by providing care that is accessible, individualized, and enriched through teaching and research.
Spiritus Christi Mental Health Center
121 N. Fitzhugh St. Rochester, NY 14614
585-325-1186
❱ www.scmentalhealth.org
❱ Licensed mental health professionals provide free mental health care to uninsured or underinsured adults.
Villa of Hope
3300 Dewey Ave. Rochester, NY 14616
585-865-1550
❱ www.villaofhope.org
❱ Provides residential, community-based, educational and behavioral health programs for youth affected by abuse, poverty and mental illness and drug problems at home, and assistance for their families.
NUTRITIONAL HEALTH / SUPPORT
A Meal and More, Inc.
Christ Church 141 East Ave. Rochester, NY 14607-1701 585-454-3878
❱ www.amealandmore.org
❱ This soup kitchen offers nutritious midday meals and caring friendship to needy people in a safe environment. Meals are served Wednesdays from 11:30 a.m. to 1 p.m. and Sundays from 1 to 2:30 p.m. All are welcome.
Baden Street Settlement Emergency & Family Assistance
13 Vienna St. Rochester, NY 14605
585-325-4910, x1133
❱ https://badenstreet.org
❱ The emergency and family assistance department helps residents who are in need of food, clothing, rent, transportation and vital records, develops ways by which they can avoid future crises, and advocates for them. Families and individuals in need
it serves become financially self-sufficient. No appointment necessary.
Brighton Food Cupboard 220 Idlewood Road, Rochester, NY 14618
585-271-5355
DOYLE MEDICAL MONITORING
Why Doyle Medical Monitoring?
Local Install, Service & Pick Up Free personalized installation, service calls and pick up Response Time
Average response time is less than 45 seconds
Our Services
Doyle On-The-Go
The GPS pendant and smart watch allows monitoring both indoors and outdoors.
Fall Detection
The wearable pendant detects falls automatically and dials an emergency operator.
Phone: Get In Touch DMMPERS@godoyle.com Email:
Website: 585-242-1625 OR 1-800-664-7613
www.godoyle.com/medical-monitoring
In-Home Units
Instantly connect to our monitoring center with a button press.
❱ A program of the Jewish Family Service, with the Brighton CSD and Foodlink. It provides food assistance for members of the Brighton community via home delivery. Individuals in need of assistance should call for delivery. The Brighton Food Cupboard serves residents in the 14607, 14610, 14618 and 14620 zip codes, anyone served by another JFS Rochester program and any Jewish resident in Monroe County who is financially eligible.
Caring Hearts Food Pantry
St. Felix Roman Catholic Church 12 Hibbard Ave. Clifton Springs, NY 14432 315-462-3883
❱ Food distributions on Thursdays 11 a.m-1 p.m. The pantry also distributes free clothing and very small household items (no beds, etc.).
❱ Provides food assistance for Monroe County residents. Walkins: Monday through Thursday, 9 a.m.-12:30 p.m. Those seeking food should bring IDs for them and their households and bags or carts for the food.
❱ Serves lunch 11:30 a.m. to 12:15 p.m., Monday through Friday.
Charles Settlement House, Inc.
71 Parkway Rochester, NY 14608 585-277-0810
❱ www.facebook.com/Charlessettlementhouse
❱ Provides breakfast and lunch for seniors Monday through Friday. Breakfast served at 8 or 8:30 a.m., lunch at 11:30 a.m.
Center 4 Hope Food Pantry
1301 Vintage Lane Rochester, 14626
585-723-4673, x205
❱ https://center4hopegreece.org
❱ Provides free food for Greece residents. To be eligible, applicants must have a photo ID and other documentation indicating residency, such as a utility bill or lease. Clients must initially apply
in-person for the service. Residents can only use this service once a month. Call for information.
❱ Food is given out from 9 a.m. to 1 p.m. on the first four Tuesdays and the first four Saturdays of the month, and from 4 to 7:15 p.m. on the second and third Thursdays of the month.
Community Food Cupboard of Rochester
11 Nester St. Rochester, NY 14621
585-325-4990
❱ www.rochesterfoodcupboard.org
❱ foodcupboard@frontier.com
❱ Provides a monthly food service for qualified seniors. Families who are in need and living in the 14604, 14605, 14609, 14617, 14621 and 14622 ZIP codes can obtain emergency provisions. Open Tuesdays and Fridays 9 a.m. to 1 p.m. and Wednesdays from 9 a.m. to 3 p.m. Call for appointments.
Dimitri House
102 N. Union St. Rochester, NY 14607
585-325-1796
❱ www.dimitri-house.org
❱ Food cupboard open Mondays, Wednesdays, Thursdays and Fridays, 9:30-11:30 a.m. by appointment only. Call for appointment. Free lunch served Tuesdays, Wednesdays, Thursdays 12p.m. -3 p.m. Walk-ins welcome.
FISH/RHAFT, Inc. (Rush-Henrietta)
PO Box 302 Henrietta, NY 14467
585-453-2370
❱ www.fishrhaftinc.org
❱ FISH/RHAFT serves those living within the Rush-Henrietta Central School District who are in need of transportation to local medical appointments. The service also provides emergency food. Call 585-453-2370 to request services.
Foodlink
2011 Mt. Read Blvd. Rochester, NY 14615
585-328-3380
❱ https://foodlinkny.org
❱ Foodlink is the regional nonprofit and food bank serving 10 counties in the Rochester and Finger Lakes region of New York. For more than 40 years, Foodlink has mobilized a diverse network of community partners and launched innovative programs to address both the symptoms and root causes of food insecurity. Its many programs include the Curbside Market, which makes truckloads of nutritious, fresh foods available for sale in city neighborhoods.
Greece Ecumenical Food Shelf & Clothing Closet Inc.
500 Maiden Lane Rochester, NY 14616 585-683-9674
❱ www.facebook.com/greecefoodshelf
❱ The Greece Ecumenical Food Shelf distributes donated and purchased food and clothing to those in need who are living in Greece and Charlotte.
Hilton Parma Emergency Food Shelf
• Hilton Community Center 59 Henry St. Hilton, NY 14468 585-234-2090
❱ www.facebook.com/HiltonFoodshelf
❱ hiltonfoodshelf@gmail.com.
❱ The Hilton Parma Emergency Food Shelf provides necessary groceries including dairy, meats, paper products, personal hygiene products and cleaning items to those in need. To be eligible for monthly assistance, as well as holiday assistance, clients must reside in the Hilton School District and not receiving assistance from any other food pantry.
Honeoye Community Food Pantry, Inc.
Honeoye UCC Church 8758 Main St. Honeoye, NY 14471 585-721-0009
❱ honeoyefoodpantry@gmail.com
❱ In emergencies, text 585-721-0009
❱ Serves residents of the Honeoye Central School District. Open first Saturday of the month from 9-10:30 a.m. Bring at least one reusable bag for groceries and a piece of mail—generally a phone or utility bill—to prove residency.
Irondequoit Community Cupboard
2841 Culver Road Rochester, NY 14622
585-336-9107
❱ www.irondequoitcommunitycupboard.org
❱ The Irondequoit Community Cupboard offers food, toiletries, and other items to those living in the Town of Irondequoit. Food distributions are by appointment only. The nonprofit also provides Thanksgiving and Christmas baskets. Each adult seeking aid should bring a current bill that lists the address of their residence or a copy of their lease. In addition, the pantry offers to supply the children who are attending one of seven elementary schools, and who qualify for free breakfasts and lunches, with the food they need to get through the weekend without going hungry. Finally, the nonprofit sponsors an annual Back to School night at which children in kindergarten through the 12th grade can obtain needed school supplies. Food distributions Tuesday and Saturday,
9:30 to 11 a.m., by appointment only. Call for appointment.
Life Solutions of Hamlin, Inc.
PO Box 160
1696 Lake Road
Hamlin, NY 14464
585-964-7420
❱ www.lifesolutionshamlin.org
❱ Life Solutions of Hamlin offers a wealth of services for those living in the Hamlin area. The all-volunteer nonprofit provides free food to about 200 people per month through its food pantry. It also supplies backpacks of school supplies to local school kids each year. In addition, the organization provides Thanksgiving, Easter and Christmas food baskets for local families and Christmas presents for local children. Those in need should call Life Solutions to see whether an address falls within its service area. If not, a volunteer will refer the caller to an appropriate nonprofit.
❱ Home delivery of nutritional meals to Monroe County seniors who have difficulty shopping for food or cooking meals for themselves, especially those who are convalescing.
Livingston County Office of the Aging
Home-Delivered Meals
585-243-7520
❱ Provides a noon-time meal meeting the federal standards of 1/3 recommended daily allowance for optimum nutrition. Meals are delivered to Livingston County residents aged 60 and over, regardless of income and who, by reason of incapacitating mental or physical illness and/or disability, cannot prepare meals for themselves or attend a congregate meal site. Service is provided Monday through Friday and is initiated after an in-home assessment is completed by trained staff.
Congregate Meal Site locations:
• Avon Senior Nutrition Program
Village Building, 74 Genesee St.
585-226-6353
• Dansville Senior Nutrition Program
Dansville United Methodist Church 5 Chestnut Ave.
585-335-8130
• Mt. Morris Senior Nutrition Site
Boyd & Parker VFW Post 547 3 Elm St.
585-658-4513
• Wildbriar Estates
17 Wildbriar Drive Livonia, NY 14487
585-346-0010
❱ The suggested contribution is $3 per meal and the meals
program accepts SNAP (Food Stamp EBT) benefit cards. No one will be denied a meal because of inability to contribute the suggested contribution.
Ontario County Office for the Aging Nutrition Program
Home-Delivered Meal Program
585-396-4047
❱ Hot meals are available to adults age 60 years oldor older who meet New York State Office for the Aging eligibility requirements.
Volunteers deliver the meals Monday through Friday (except holidays) to cities, villages and some towns. Those residing outside the delivery areas are offered frozen meals. Call the Office for the Aging and ask to make a referral to the Home-Delivered Meal Program. A referral may be made by the person needing the meals, their family, friend, neighbor, hospital, social worker or a doctor’s office. A staff member will contact the person to set up an appointment for an assessment for the meals and any other needs they may have.
❱ Community Dining Program — A reservation is required by
noon the day before a meal is served, and Friday by noon for Monday meals. Call 585-919-2773 and leave a detailed message with your name, the site to which you will go for your meal and the date you will be there. Any person 60 years of age or older and their spouse of any age is eligible to sit down for a meal. The suggested donation is $3.50 per meal, but no one will be refused a meal based on his or her inability or unwillingness to donate.
Dining Sites
• Salvation Army 110 Saltonstall St. Canandaigua, NY 14424
• SPA Apartments 11 E. Main St. Clifton Springs, NY 14432
• Lyceum Apartments 150 Lyceum St., Bldg. 2 Geneva, NY
• Elmcrest Apartments 99 Lewis St. Geneva, NY 14456
• United Church of Christ 8758 Main St. Honeoye, NY 14471
• United Church of Christ 4749 South St. Gorham, NY 14461
• Shortsville Fire Hall
Sheldon St. Shortsville, NY 14548
Lorraine’s Food Factory
370 Woodcliff Office Park Fairport NY 14450 585-442-6574
❱ www.lorrainesfoodfactory.com
❱ A meal preparation and delivery service for seniors and people with diabetes, heart disease, high cholesterol, high blood pressure, cancer and other health issues who live in Monroe County. Open Monday to Friday, 8 a.m. to 2 p.m., with deliveries starting after 1:30 p.m. Not open on Saturdays but will deliver orders that were placed during the week.
Mission Share
Outreach Center
10 Cedarfield Commons Rochester, NY 14612
585-368-0744
❱ www.missionshareoutreach.org
❱ Food pantry and clothing closet that provides monthly assistance to the residents of the 14468, 14612, 14616 and 14626 ZIP codes, and to those in the 14615 ZIP code who do not live in the City of Rochester. Open Tuesdays through Thursdays, 9 a.m. to 3 p.m.
Penfield Ecumenical Food Shelf
1618 Jackson Road
Penfield, NY 14526
585-435-8406
❱ www.penfieldecumenicalfoodshelf.com
❱ Offers emergency food assistance to Penfield residents living in the 14625 and 14526 ZIP codes, and to the families of children attending school in the Penfield Central School District. Food is dispensed to clients in their cars. Those in need should call to register ahead of time.
Phelps Community Food Cupboard
Phelps Community Center 8 Banta St., Suite 100 Phelps, NY 14532
315-548-8484
❱ www. phelpsny.com/community-center
❱ Provides Tops Market gift cards to qualified individuals and families from 10:30 to 11:30 a.m. and 3:30 to 4:30 p.m. on the 4th Tuesday of the month. To be eligible, applicants must be residents of the Town or Village of Phelps, and receiving SNAP benefits. Proof of residency and benefits is required.
Salvation Army Emergency Assistance
• 70 Liberty Pole Way
Rochester, NY 14604
585-987-9500
• 915 N Clinton Ave. (Habla Espanol) Rochester, NY 14621
❱ Provides immediate emergency assistance to households in crisis throughout Monroe County. EFS social workers also provide crisis case management services, and offer families and individuals holistic support, advocacy services and referral services. All adult clients should come prepared with picture IDs or three official documents with their names and addresses on them. ID is also needed for any children requiring essential items or assistance. Families and individuals can make use of the pantry only once each month.
Salvation Army Geneva Food Pantry
41 North St. Geneva, NY 14456
315-789-1055
❱ http://salvationarmygeneva.com/index.html
❱ Food pantry is open 9:30 a.m. to noon Monday-Friday. Firsttime users must bring a photo ID for the head of the household and for any other adults in the household and a proof of address, such as a bill or letter that bears that address. Serves parts of Ontario and Yates counties. Call to make sure of coverage. Families and individuals can make use of the pantry only once every 30 days.
SNAP Ed
Provided by the Cornell Cooperative Extension of Monroe County 2449 St. Paul Blvd. Rochester, NY 14617
585-753-2550
❱ https://monroe.cce.cornell.edu/
❱ www.snapedny.org
❱ SNAP-Ed NY teaches people how to shop for and cook healthy meals on a limited budget. Our goal is to give you the tools, tips, and tricks to help you make nutritious food choices and choose a physically active lifestyle. SNAP-Ed works to help make the healthy choice the easy choice for our communities. Our programs are designed for individuals, families with children, older adults, and all those in between. The program is free for those who receive or are eligible for food assistance through the Supplemental Nutrition Assistance Program (SNAP), the Women, Infant & Children’s Supplemental Food Assistance Program, (WIC), Medicaid and the Temporary Assistance for Needy Families program (TANF), along with students who attend schools where more than 50% of the students receive free or reduced price School Meals, and their families. Those who participate in or are eligible to participate in Head Start can also attend classes for free, as can Supplemental Security Income (SSI) and Aid to Families with Dependent Children (AFDC) recipients. We provide our programs for free in lots of different community spaces, schools, and online.
❱ Provides food and some paper supplies to those who are in need and living in the Spencerport Central School District. Delivery is available to those who are eligible once every 60 days. Call to access its services. The food pantry is a project of Spencerport Ecumenical Ministries member churches.
St. Andrew’s Food Cupboard
892 Portland Ave., Rochester NY 14621
585-338-1764
❱ www.standrewsfoodcupboard.com
❱ Provides assistance to families in the 14621, 14609 14613 and 14615 ZIP codes with food, personal items and referrals. Services are provided regardless of religion, race or gender. Please bring IDs for all recipients and a piece of mail for everyone aged 18 years old and older that bears their home address. Open Tuesday through Friday 9-11:30 a.m.
St. Joseph’s House of Hospitality
402 South Ave. Rochester, NY 14620
585-314-8028
❱ www.saintjoeshouse.org
❱ Lunches-to-go given out 11:30 a.m.-12:15 p.m. Sunday through Friday.
St. Peter’s Kitchen
• POB 11031
Rochester, NY 14611
• 681 Brown St. Rochester, NY 14611
585-235-6511
❱ https://stpeterskitchen.org
❱ This soup kitchen provides hot meals from noon to 1 p.m., Monday through Saturday. The nonprofit also has a food pantry that dispenses its goods from 9:30 to 11 a.m. on Tuesdays, Thursdays and Saturdays, though Saturdays are reserved for working families. To use the food pantry, you must live in the 14604, 14606, 14608, 14611, 14614,14619 or 14620 ZIP codes, and present an ID and proof of residency to use food pantry.
SWEM Community Services
1049 Wegman Road
Rochester, NY 14624
585-235-4491
❱ swem.services1@gmail.com
❱ Community food cupboard that provides emergency food to those in the southwest region of Rochester and Monroe County 10:30 a.m.-1:30 p.m. Monday-Friday. Served by appointment only. Call to register before coming to the cupboard in order to receive food.
❱ Distributes free food to families in need in Clifton Springs and around the area from 5:30 to 7:30 p.m. every other Tuesday of the month. Check the Facebook page for dates.
WIC Offices
❱ www.wicstrong.com
❱ The NYS Women, Infants and Children (WIC) program was created to ensure the health and well-being of income eligible families with young children. To that end, the program provides nutrition counseling, breastfeeding support, health education, health care referrals, referrals to other services, and nutritious foods to women, infants and children. Individually tailored food
prescriptions are issued to each participant for specific types and brands of foods that meet strict nutrition requirements. These food benefits can be redeemed at authorized retail food vendors using eWIC cards that are provided by the program.
• SPCC WIC Monroe – Fairport Clinic Perinton Community Church 636 High St. Ext. Fairport, NY 14450 ph: (585) 394-9240
• SPCC WIC Seneca – Waterloo Clinic Seneca Co. Health & Senior Services Bldg. Public Health Office 2465 Bonadent Drive, Suite 3 Waterloo, NY 13165 ph: (585) 394-9240
•
•
• Modern approach to long-term dementia care within Beyond Memory Program
•
• SPCC WIC Wayne – Newark Clinic
Cannery Row 513 W. Union St
Newark, NY 14513
ph: (585) 394-9240
• SPCC WIC Yates – Penn Yan Clinic
First Presbyterian Church
211 Main St
Penn Yan, NY 14527
ph: (585) 394-9240
• Jordan Healthlink WIC
273 Upper Falls Boulevard Rochester, NY 14605
585-454-2630
www.jordanhealth.org/departments/wic
• Monroe County WIC
270 Elmridge Drive Rochester, NY 14626
585-753-4942
www.monroecounty.gov/health-maternal-WIC
St. Mary’s Campus
89 Genesee St (1st Floor) Rochester, NY 14611
585-753-4942
Waring Plaza
250 Waring Rd Rochester, NY 14609
585-753-4942
Greece
270 Elm Ridge Center Dr Rochester, NY 14626
585-753-4942
PAIN MANAGEMENT
Northeast Pain Solutions
• 1400 Portland Ave., Suite 44 Rochester, NY 14621
• 229 Parrish St., Suite 230 Canandaigua, NY 14424
• 452 W. North St. Geneva, NY 14456
585-417 6010, Rochester
585-577 7120, Canandaigua 315-789 0343, Geneva
❱ www.neps-roc.com
❱ This is a conservative pain management group that provides various treatment options to manage spinal and sports-related injuries without medications and surgeries. It focuses on manual therapies, advanced rehab, softwave therapy, and non-surgical spinal decompression.
REAL ESTATE
Carol Stiffler / ReMax Plus
2850 W. Ridge Road Rochester, NY 14626
585-732-0428 (Cell) 585-264-8064 (Office)
❱ www.carolynstiffler.com
❱ As a Realtor for the past 33 years, I have experienced that seniors who want to downsize to a different lifestyle, size or location really do appreciate assistance from professionals in the know. I have that team of professionals that are in the the know. It’s so important for me to know the needs of my clients, provide expectation they are looking for in this important step of their life. Seniors have so many more options today than their parents had and I’m happy to show them what their options are. I am humbled and blesses to help my senior clients in this very important step in their life.
REGENERATIVE MEDICINE
Richard Kim Medicine
• Mountain Ledge Drive, Suite 1 Gansevoort, NY 12831
• 764 W. Genesee St. Skaneateles, NY 13152
• 675 State Route 3, Suite 105 Plattsburgh, NY 12901
518-871-9900
❱ www.richardkimmedicine.com
❱ Richard Kim Medicine specializes in innovative treatments for back pain, including cutting-edge stem cell therapies. It combines advanced medical expertise with personalized care to target the root cause of discomfort. Discover effective, minimally invasive solutions designed to restore mobility, reduce pain and help you reclaim your active lifestyle. For a free consultation, mention this publication.
SENIOR LIVING
Elemental Management Group
100 St. Camillus Way Fairport, NY 14450 585- 377-4000
❱ www.aaronmanor.com
❱ www.morningstarcares.com
❱ www.watervillecares.com
❱ www.thegardensbymorningstar.com
❱ Elemental Management Group, owned by Joseph Murabito, is responsible for the administrative servcies to more than 600 employees and 450 residents in four locations throughout Central
and Western New York, including Aaron Manor Rehabilitation and Nursing Center. Elemental Management Group and the associated skilled and assisted living facilities offer the highest quality postacute care, rehabilitative services and residential health care to their surrounding communities. Elemental and each facility is family-owned and operated and an invested member of the community and region.
Jewish Senior Life
2021 Winton Road, S. Rochester, NY 14618
585-427-7760
❱ www.JewishSeniorLife.org
❱ Jewish Senior Life is Rochester’s only continuing care retirement community offering all levels of care on a single, 75-acre campus. Modern, independent living is available at The Summit at Brighton, where residents can choose to enroll in Life Care to help manage future long-term care needs. When personal support is needed, Wolk Manor offers spacious apartments for assisted living and enhanced assisted living, and The Lodge at Wolk Manor provides cozy assisted living memory care apartments. Whether you’re looking for variety in retirement living options, short-term rehabilitation to get you back on your feet after an illness or surgery or long-term care in the Jewish Home Green House Cottages or Farash Tower, JSL offers an innovative, vibrant, dynamic community. That’s why Jewish Senior Life has CARF International accreditation for high quality and customer satisfaction, and has been recognized as a Newsweek “Best Nursing Home” and US News & World Report “Best Nursing Home for Short-Term Rehabilitation.”
Linden Knoll
81 Linden Ave. Rochester NY 14610
585-789-4605
❱ www.lindenknoll.org
❱ Linden Knoll, an independent senior living community in Brighton, is part of the Friendly Senior Living continuum, which also includes Cloverwood, an active independent senior living in Pittsford; Glenmere at Cloverwood, an assisted living, enhanced assisted living and memory care; and Friendly Home, a skilled nursing home offering 24-hour care, transitional care, memory care and hospice care. Linden Knoll’s monthly rent includes utilities, cable and internet. At this warm and welcoming community, you’ll find on-site laundry, small grocery store, 24/7 emergency call system, meal delivery and grab-and-go options, transportation to nearby shopping, weekly physician visits and lab services, full-service hair salon, wellness center, on-site virtual telehealth station and preferred consideration to Friendly Home.
Parkwood Heights Senior Campus
1340 Parkwood Drive Macedon, NY 14502
585-223-7595
❱ www.parkwoodheights.com
❱ Parkwood Heights is a picturesque, 122-acre senior living campus, located just minutes from Victor, Fairport, Canandaigua
and Farmington. It provides fresh choices in retirement living. Whether you’re newly retired, considering retiring or just looking for a secure and more supportive environment, Parkwood Heights is the perfect location for a relaxed lifestyle. Our senior apartments and villas for lease offer well appointed, spacious floor plans. These housing options give you the freedom to continue living independently while enjoying the closeness of friendly neighbors. Parkwood Heights Apartments offers independent and
St. Ann’s Community
1500 Portland Ave. Rochester, NY 14621
585-697-6000
❱ www.stannscommunity.com
St. Ann’s Community is Rochester’s leading senior housing and health services provider. With campuses in Irondequoit and Webster, St. Ann’s offers a continuum of care that includes independent retirement living, assisted living, memory care, skilled nursing, transitional care/rehab, palliative care, and adult day programs. One of Greater Rochester’s largest private employers, St. Ann’s has more than 1,200 employees who are “caring for the
services available to residents. St. John’s Green House Homes provide residents with traditional nursing home services within a ranch-style home, integrated into a suburban neighborhood. Our newest offering is a website with free tools, videos, and resources for at-home caregivers for people with dementia.
The Housing Council at PathStone, Inc. See page 72
Westwood Commons
50 Union Square Blvd. North Chili, NY 14514 585-293-2060
❱ www.depaul.org/locations/westwood-commons
A leading provider of senior living and care options, St. John’s serves nearly 1,000 seniors and their families annually. St. John’s Home offers skilled nursing care, Alzheimer’s and dementia care, transitional care, rehabilitation and hospice. Brickstone by St. John’s and St. John’s Meadows offer independent living options with fine dining, transportation and enhanced assisted living
❱ Westwood Commons, a DePaul Senior Living Community in North Chili, offers more than assisted living services — it offers a lifestyle for your future. It strives to enhance each resident’s quality of life by providing interactive social activities, a supportive and caring staff and personal care services that promote independence and dignity. Westwood Commons offers a personalized approach to delivering support and services while encouraging family members to be actively involved in the care of their loved ones. Westwood Commons is licensed by the New York State Department of Health.
SENIOR PRODUCTS
Solo Beauty
❱ 585-737-8600
❱ www.solobeautyroc.com
❱ Solo Beauty is woman-owned with a U.S. patent registered. This back applicator is designed differently to make life easier to reach those hard to reach areas: shoulders, upper back, mid back, lower back, feet, etc whether you are sitting or standing. It comes with a choice of lotion or shower mitt that can be washed, dried and reused or you can buy the set that includes both. If you live alone or have shoulder issues, arthritis and low range of motion, this product will help.
SENIOR SERVICES
Bone Gym
2200 Penfield Road (behind Aldi’s) Penfield, NY 14526
585-282-0660
❱ bonegym.com
❱ office@bonegym.com
❱ Bone Gym is not your standard fitness center. We specialize in building bone density (yes, bone) using osteogenic loading based on Wolff’s Law. That 140-year-old medical principle states that bone in a healthy person or animal will remodel itself over time to become stronger to resist the increased loading, essentially building bone from the inside out. It’s an entirely natural process which also lowers blood sugar A1C levels for Type 2 diabetics and pre-diabetics. We also improve balance.
Carol Stiffler / ReMax Plus
See page 82
Charles Settlement House 71 Parkway Rochester, NY 14608
585-277-0810
❱ charlessettlementhouse.org
❱ Charles Settlement House is a human services agency that offers assistance for residents of all ages. Those include emergency programs that meet families’ basic needs, those that help them remain stable, and after-school and summer enrichment programs for youth. Seniors can obtain breakfast and lunch each weekday through the nonprofit, and participate in activities that help them remain active and independent. Transportation is available.
Chili Senior Center
3237 Chili Ave. Rochester, NY 14624
585-889-4680
❱ www.townofchili.org
❱ Offers recreation for seniors and meals to people aged 55 and up. Meals are available on Mondays from 11 a.m. to noon and Thursdays from 11:30 a.m. to 12:30 p.m. Breakfasts are offered Wednesdays from 9:15 to 10 a.m. There is a suggested donation of $3.50 for the Monday lunches and the Wednesday breakfasts, but no one is turned away for lack of funds. Chili residents are charged $6 for lunch on Thursdays, and non residents are charged $8. Call ahead to register to receive meals.
Doyle Medical Monitoring
2199 East Henrietta Road, Suite 8 Rochester, NY 14623
585-242-1625
❱ www.godoyle.com/medical-monitoring
❱ Doyle Medical Monitoring is a division of Doyle Security Systems. Our mission is to help seniors in our communities stay independent and safe. We sell, install and service wearable personal emergency response systems. Our locally-owned, award-winning monitoring center is staffed with professionally trained operators to protect you and your loved ones 24/7/365. Founded on family values, we are driven to provide personalized customer service for those who need it most.
ElderONE
490 E Ridge Road Rochester, NY 14621
585-922-2831
855-457-4636
TTY: 800-662-1220
❱ www.ElderONE.org
❱ As the area’s only PACE (Program of All-Inclusive Care for the Elderly) program, ElderONE represents the future of senior health care. This long-term care program provides the entire continuum of medical care and support services to seniors 55 and older with chronic care needs, allowing them to maintain their independence in the comfort of their home without compromising their health or safety.
HCR Home Care
85 Metro Park Rochester, NY 14623
585-272-1930
800-270-4904
❱ www.hcrhealth.com
❱ HCR Home Care’s wide range of home health care and social services provide the helpful support your loved one needs, and the peace of mind you deserve. These services are administered at home to individuals who are recovering, disabled, or chronically ill needing medical, nursing, social or therapeutic treatment, or assistance with daily living activities. HCR’s certified and licensed professionals are carefully vetted, so you can trust them to assist your loved ones to develop a safe and complete care plan unique to your needs.
Henrietta Senior Center
515 Calkins Road.
Henrietta, NY 14467
585-334-4030
❱ henrietta.org
❱ Offers recreational activities and meals to people aged 60 years old and up. Meals can be consumed inside, or be picked up for consumption elsewhere. Registration is required for the meal service.
Hilton-Parma Senior Center
59 Henry St. Hilton, NY 14468
585-392-9030
❱ www.henrietta.org
❱ Provides leisure and dining programs for older adults in the community. Serves lunch on Tuesdays at Noon The suggested donation for the meal is $3.50, but no one who cannot pay is turned away. Seniors must register for lunch 10 days ahead of time.
Lakeside Audiology and Hearing Solutions, LLC
• 229 Parrish St., Suite 250A
Canandaigua, NY 14424
• 215 Summit St. Batavia, NY 14020
• 2601 LacDeVille Blvd, Suite 200B Rochester, NY 14618
585-577-4354
❱ www.lakeside-audiology.com
❱ This is a small business started by audiologist Paige Helfer in 2015. With three practice locations listed above, it focuses on the patient first and the patient’s success with fitting the appropriate hearing aid technology based on lifestyle and level of loss. “We are with them every step of the way,” states the practice owner.
❱ Lifespan of Greater Rochester
1900 S. Clinton Ave., Rochester, NY 14618
585-244-8400
1-866-454-5110
❱ www.lifespan-roch.org
❱ info@lifespan-roch.org
❱ Older adults and their caregivers turn to Lifespan for assistance with the challenges and opportunities they encounter. The nonprofit provides a wide range of services, including assistance with care navigation and planning, respite for caregivers, support groups, classes on Medicare and assistance with in-home financial management. Lifespan can also help its charges obtain the transportation they need to attend doctor’s appointments, to shop, or to just visit friends.
Monroe County Senior Centers
435 E. Henrietta Rd. Rochester, NY 14620
585-753-6280
❱ www.monroecounty.gov/aging-centers
❱ Monroe County provides an updated list of meal sites and senior centers throughout the county for residents aged 60 and up.
❱ Rochester Regional has a variety of home-based services to help you or your loved one continue to live safely and independently at home such as companion services, home health aides and skilled nursing visits. We also offer a personal emergency response system and medication monitoring system.
SUPPORT GROUPS
Alzheimer’s Disease Support Groups
❱ https://www.communityresourcefinder.org
❱ To find a support group, go to website above, click on “Programs and Events” and enter your location. Can also access information and verify group meeting days, times and locations by calling 800-272-3900.
Brain Injury Support Groups
• Caregivers Brain Injury Support Group (Virtual)
2nd Tuesday of each month, 1:00 pm – 2:30 pm
Contact: Kelly Hindes
Phone: 607-283-2163
❱ Email: khindes@bianys.org
❱ Co-facilitated by Kelly Hindes (BIANYS) and Manny Pelligra (Caregiver)
• Evening Caregivers Brain Injury Support Group (Virtual)
1st Thursday of each month, 6pm – 7:30 pm
Contact: Kelly Hindes
Phone: 607-283-2163
❱ Email: khindes@bianys.org
• Parent Support Group (Virtual)
For parents raising children with brain injuries under the age of 18
2nd Monday of each month, 7pm-8pm
Contact: Danielle Bergson
❱ Email: parentsg23@gmail.com
❱ Co-facilitated by Danielle Bergson (Parent) and William Watson (Neuropsychologist)
• Rochester Support Group (Virtual) 2nd Wednesday, 6:30 – 8pm Contact: BIANYS
Phone: 518-459-7911
❱ Email: RochesterChapter@bianys.org
Cancer Support Community at Gilda’s Club
585-423-9700
❱ https://cscrochester.org/areas/support-groups/
❱ All in-person meetings are held at nonprofit’s Alexander Street offices unless stated on the nonprofit’s calendar. Those who want to join groups must become members of Cancer Support Community at Gilda’s Club. Anyone can join and membership is free, though new members must fill out some forms, including a confidentiality agreement. To join any of the nonprofit’s free groups or programs.
Caregiver Support Groups
• CURE Childhood Cancer Association Parent Advocate Program 200 Westfall Road
Rochester, NY 14620
585-473-0180
❱ www.curekidscancer.com
❱ A peer to peer model to support parents who have a child who is undergoing treatment for cancer or a chronic blood disorder. The Parent Advocates are parents who have gone through that experience, and can provide emotional support during that difficult time.
Fetal Alcohol Spectrum Disorders Parent Networking Support Group
❱ The term “fetal alcohol spectrum disorders” (FASDs) describes a constellation of effects that are seen in those who have had prenatal exposure to alcohol. This group provides networking opportunities and support for parents of children with FASD. For more information on FASD, go to: https://ncadd-ra.org/resources/ awareness-campaigns/fetal-alcohol-spectrum-disorder
NCADD-RA
1931 Buffalo Road Rochester, NY 14624
585-719-3480, 585-719-3481
❱ Group meets online one Wednesday a month. Call Jennifer Faringer, 585-719-3480, for the exact dates and times.
Dr. Mark Winsberg, MD, former Medical Director for Rochester Regional Health’s Chemical Dependency Services, is a seasoned Addiction Medicine Specialist with over 16 years experience in the field of Addiction in both inpatient and outpatient settings. He currently holds dual board certification in Addiction Medicine and Family Medicine. In recovery for over 21 years from his own bout with addiction, Dr. Winsberg truly understands and empathizes with the challenges you may be facing.
Available for both individual consultations and speaking engagements to your groups or clubs.
Willow Domestic Violence Center
See page 72
TRANSPORTATION SERVICES
Bri-Pen Senior Rides
Town of Penfield
1985 Baird Road
Penfield, NY 14526
585-340-8674
❱ www.penfield.org/detail_T12_R239.php
❱ Provides rides to medical appointments within Monroe County, to the Brighton and Penfield town community centers, to nursing homes or hospitals and to COVID-19 testing sites. Those enrolled can also travel to religious services in Brighton and Penfield on Saturdays and Sundays, and for family visits to nursing homes of up to two hours duration. Those seeking rides must be over 65, live in Brighton or Penfield, and sign up to make use of the service.
FISH/RHAFT, Inc. (Rush-Henrietta)
See page 78
Give-A-Lift c/o Lifespan
1900 S. Clinton Ave.
Rochester, NY 14618
585-244-8400, x244
❱ www.lifespan-roch.org
❱ Volunteer drivers take older adults grocery shopping, to medical appointments, to pick up prescriptions, to do their banking or on other necessary trips. Services depend upon the availability of volunteer drivers. Volunteer drivers needed.
Honeoye Falls/Lima F.I.S.H. (Friends in Service Here)
37 Cheese Factory Road
Honeoye Falls, NY 14472
585-453-2370
❱ Offers free medical appointment transportation for shut-ins. Serves Honeoye Falls, Lima, Mendon, West Bloomfield. Call between 8 a.m. and 4 p.m. the day before you want a ride.
Greece F.I.S.H. (Friends in Service Here)
585-453-2370
❱ Volunteers provide free transportation to medical appointments. Rides available Tuesday through Friday. Please call 24 hours in advance.
❱ Volunteer drivers transport Perinton residents 60 years old and older to medical appointments outside of Fairport and Perinton. Clients must be ambulatory, and not need wheelchairs, and must call three business days in advance. Clients might be transported to medical appointments as far away as Rochester. Clients can also ride a bus to locations anywhere within Fairport and Perinton for any purpose. Bus rides must be requested by 2 p.m. the day before needed. All trips must take place between 8:30 a.m. and 3:30 p.m. Volunteer drivers needed, donations welcome.
Lifespan of Greater Rochester Transportation Access (TRAC)
1900 S. Clinton Ave., Rochester, NY 14618
585-244-8400 (ask for a TRAC Mobility Specialist)
❱ TRAC connects Monroe County residents who are 60-yearsold or older, or have a disability, to transportation providers who meet their needs. Those using the service can obtain rides to medical appointments, to stores or shops, or even to the homes of friends. Wheelchair-accessible options and door-to-door service are available. Lifespan of Greater Rochester, which operates TRAC, does not charge for its services. The operators’ fees vary depending upon riders’ eligibility and needs.
Livingston County Medicaid Transportation
❱ To schedule transportation to a Medicaid appointment, call the medical answering services. 888-226-2219 www.medanswering.com
For bus schedules, call: Monroe County: 585-288-1700
❱ www.myrts.com
❱ Seniors who are 65 years old and older, people with disabilities and those who have Medicare cards pay half-fare during non-peak periods. Go to RTS’s website for the reduced fare schedule, and to apply for a reduced fare card. You can also obtain an application by calling the agency.
VOCATIONAL / JOB TRAINING
Arc of Monroe
See pages 55, 65, 66
Finger
Lakes
Works Career Centers
❱ https://fingerlakesworks.com
• Finger Lakes Works – Geneva 795 Canandaigua Road Geneva, NY 14456 315-789-1771
• Finger Lakes Works – Ontario County Workforce
Development
3010 County Complex Drive Canandaigua, New York 14424 585-396-4020
❱ The Finger Lakes Works Career Centers offer job seekers a chance to assess their skills, along with career counseling, job search assistance, computer and Internet access and information on available employment. Those unable to secure employment via the centers’ core services can obtain more intensive assistance, and there are training programs for dislocated workers and other eligible job seekers. The centers are also set up to serve the disabled.
New York State Education Department
• Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR) 109 South Union St. Rochester, NY 14607
585-238-2900 or 800-462-0178
• Geneva Satellite Office 70 Elizabeth Blackwell St. Geneva, NY 14456 315-789-0191 or 800-462-0178
❱ www.acces.nysed.gov/vr
❱ Helps individuals with disabilities obtain and maintain employment and supports independent living. Serves Livingston, Monroe, Ontario, Seneca, Wayne, Yates counties. Services are provided only by appointment.
Ontario County Veterans Service Agency
3010 County Complex Drive
Canandaigua, NY 14424
585-396-4185
❱ The Veterans Service Agency helps Ontario County’s veterans and their families identify the benefits they are entitled to receive from local, state, and federal agencies, and apply for them. The agency’s accredited service officers will help veterans and their families file claims with the Department of Veterans Affairs (VA), determine whether they are eligible for education benefits and burial assistance, and help them obtain those benefits.
Ontario County Workforce Development
3010 County Complex Drive
Canandaigua, NY 14424
585-396-4020
❱ Provides a range of services that includes instruction in interviewing and job-search techniques, career counseling and planning and assistance with resumes. The agency also offers vocational training, job programs for designated groups, such dislocated workers, and a resource room in which people can conduct their own job hunts.
Rochester Rehabilitation Center
Employment Connection 1357 University Ave.
Rochester, NY 14607
585-263-2690
❱ Employment Connection helps adults with disabilities and other disadvantages obtain work and keep their jobs. The program offers internships, job readiness training, direct placement services, retention support, supportive employment sites and other forms of assistance for those seeking work. Refugees can also obtain the knowledge, skills and support they need to obtain work, and remain self-sufficient.
Veterans Outreach Center, Inc.
❱ See page 53
VOLUNTEERING
Angels of Mercy, Inc.
692 N. Winton Road
Rochester, NY 14609
585-730-4556
❱ www.angelsofmercynewyork.org
❱ Helps women and girls who are facing life-controlling issues such as domestic violence, human trafficking, homelessness and, drug or alcohol abuse through providing education and awareness, and works to protect and empower them as they move forward in life. Volunteers needed. Women who like to
sew, organize, and help other women are encouraged to apply. Donations of gently used women’s clothing and personal hygiene items are welcome.
Al Sigl Community of Agencies
1000 Elmwood Ave., Suite 300 Rochester, NY 14620
585-442-4102
❱ www.alsigl.org
❱ Collaborative community network that fosters community awareness and philanthropic support for nonprofits that serve children and adults with special needs. In addition, Al Sigl provides high-quality, cost-effective real estate and business services. Volunteers are needed to help with specific events.
AmeriCorps Seniors of Monroe and
Livingston County A
Program
of Lifespan
1900 S. Clinton Ave. Rochester, NY 14618
585-244-8400 ext. 128
❱ www.lifespan-roch.org
❱ Volunteers who are 55 years old and older can use their unique skillsets and experiences to help people and communities thrive. If you are 55 or older you can put your experience to work. Volunteers also decide whether they want to share the skills
they’ve learned through life, or develop new ones.
Alzheimer’s Association
See pages 58, 70, 85
❱ Alzheimer’s Association volunteers work as community educators, raise funds for research and treatment, advocate for those suffering from Alzheimer’s and in other ways help fight this progressive condition.
Caregiver Respite Program c/o Lifespan
1900 S. Clinton Ave.
Rochester, NY 14618
585-244-8400
❱ Recruits and trains volunteers who give weekly respite to the caregivers of those who have early-stage memory loss and are still living in their homes. Volunteers must be at least 21 years old.
Compeer
❱ www.compeer.org
• Compeer of Livingston County PO Box 335 Avon, NY 14414
585-226-8220
• Compeer Rochester, Inc.
259 Monroe Ave. Rochester, NY 14607
585-546-8280
❱ www.compeerrochester.org
❱ Compeer volunteers use friendship to support youths and adults who are receiving mental health care, assist with their rehabilitation, and help them improve their lives. Volunteers are asked to give that assistance under circumstances that fit their schedules and lifestyles.
Give-A-Lift
c/o Lifespan
See page 86
Volunteer Match
❱ Online service that helps those wishing to volunteer their time and energy find places in which they can do so.
❱ www.volunteermatch.org
WIG STUDIO
Grasta’s Beauty & Wig Studio
409 Parma Center Road Hilton, NY 14468
585-392-7823
❱ www.grastasBeatuyandWigStudio.com
❱ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles & blends are available.
WOMEN — PREGNANCY SUPPORT/PREVENTION
Beautiful Birth Choices
681 Winton Rd. North Rochester, NY 14609
585-484-1972
❱ https://bbcroc.com/
❱ Offers doula services, childbirth, prenatal yoga and breastfeeding classes; breastfeeding support and other assistance.
Caring Choices Pregnancy Help Center
651 Chili Ave. Rochester, NY 14611
585-354-0913
❱ caringchoicesphc.com
❱ Offers free and confidential pregnancy tests, ultrasounds, adoption support, community referrals and networking, material aid, limited STD testing and other services.
Center for Sexual Health and Wellness, a program of the Livingston County Department of Health
❱ Offers free or low-cost reproductive health care to men, women, and teens, breast and cervical cancer screening and STI screening and treatment, including that for HIV. Appointments preferred. To access all in-person services or arrange telemedicine visits, call 585-243-7540.
Planned Parenthood of Central and Western New York
See page 54, 58
UR Medicine Breastfeeding
125 Lattimore Rd., Suite 280 East Entrance, Second Floor Rochester, NY 14620
585-276-MILK (6455)
❱ Offers individual consultations to help individuals and families reach their breastfeeding goals, a breastfeeding support group and access to other resources. An experienced nurse/lactation consultant facilitates the breastfeeding support group, which meets at UR Medicine Breastfeeding every Tuesday from 6 to 7:30 p.m.
WOMEN’S SERVICES
Angels of Mercy, Inc.
692 N. Winton Road Rochester, NY 14609
585-730-4556
❱ www.angelsofmercynewyork.org
❱ Offers gently used women’s clothing free of charge to women
who have been affected by such issues as addiction, physical or mental abuse, unplanned pregnancies, depression, self-harm and homelessness, or have become involved with the criminal justice system. Through its efforts, the nonprofit seeks to help women change their lives, and gain a sense of purpose and dignity. Angels of Mercy also works to prevent human trafficking.
❱ Volunteers needed. Women who like to sew, organize, and help other women are encouraged to apply. Donations of gently used women’s clothing and personal hygiene items are welcome.
Chances & Changes, Inc.
PO Box 326
Geneseo, NY 14454
Domestic Violence Hotline
585-658-3940 or 1-888-252-9360
Rape Crisis Service
800-527-1757
❱ www.chancesandchanges.org
❱ Dedicated to helping victims of domestic violence through providing, a safe shelter, peer support groups, individual counseling, advocacy, information and education and other services. Clients can also obtain some counseling in-house and court advocacy. The nonprofit also has housing programs in Livingston County. All services are free and confidential.
Planned Parenthood of Central and Western New York
See page See page 54, 58-
Willow Domestic Violence Center
PO Box 39601
Rochester, NY 14604
585-232-5200
24/7 hotline: 585-222-SAFE (7233)
24/7 text line: 585-348-7233
❱ www.WillowCenterNY.org
❱ Dedicated to preventing domestic violence and ensuring that every survivor has access to the services and support needed to feel safe and empowered. To those ends, the nonprofit offers a safe emergency shelter for clients and their children, short-term individual and confidential counseling and support, assistance with safety planning, support groups and other services.
YWCA of Rochester and Monroe County
175 N. Clinton Ave. Rochester, NY 14604
585-546-5820
❱ www.ywcarochester.org
❱ YWCA programs help women and girls who are facing homelessness, pregnancy and other crises, and their children. The nonprofit provides a continuum of housing for women of all ages and family situations who are in need, including emergency and long-term housing, a supportive living program for women in recovery and affordable apartments in the community.
over 100,000 Healthcare Consumers and Providers in Monroe and Ontario Counties
ADVERTISER INDEX
St. Ann’s Community at Cherry Ridge
St. Ann’s Community at Chapel Oaks
St. Ann’s Community at Chapel Oaks is nestled on 14 acres in Irondequoit, Chapel Oaks provides luxury one and two-bedroom apartments and amenities to seniors 60 and above. Residents have the option of enjoying fine dining in the Newport Room prepared by our Executive Chef, or a more casual cocktail and dinner at Marie’s Bar and Bistro. With a focus on wellness, the campus is equipped with a beautiful indoor heated pool and fitness center. Residents also enjoy an active social calendar and convenient transportation services.
For more information contact: Teresa Plumeri
585-697-6606
tplumeri@mystanns.com
St. Ann’s Community at Cherry Ridge is located in the heart of Webster on 41 private acres of wooded terrain and beautifully landscaped gardens. Residents have their choice of a charming cottage home or a spacious one or two-bedroom apartment, and access to an extensive list of campus-wide amenities. Additionally, Cherry Ridge has on-site certified fitness instructors who provide a variety of wellness programming for all skill levels. If a higher level of care is ever needed, residents have priority access to assisted living and skilled nursing right on campus.
For more information contact:
Brian Burger | 585-697-6702 bburger@mystanns.com
Laura Stamski | 585-697-6703 lstamski@mystanns.com
