CNY HEALTHCARE GUIDE 2024 by Wagner Dotto

HEALTHCARE GUIDE CENTRAL NEW YORK

2024

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CONTENTS

HEALTHCARE GUIDE 2024

FEATURE STO RI E S 8 FOODS TO BOOST SKIN HEALTH DURING THE WINTER 10 REPEAL THE AFFORDABLE CARE ACT? PLEASE, LEAVE IT ALONE 12 AT UPSTATE, LIBRARY INCLUDES MORE THAN BOOKS 17 TOP HARD-TO-FILL MEDICAL

SPECIALTIES 20 HOW AI WILL CHANGE HEALTHCARE 22 HPV VACCINE DRIVES DOWN CERVICAL CANCER RATES 24 STRESSORS IN MEDICINE DRIVE PROVIDERS BURNOUT

GU IDES & RESOU RC E S 28 LEADERS IN CENTRAL NEW YORK HEALTHCARE 46 CHARTS 48 HOSPITALS OF

CENTRAL NEW YORK 60 RESOURCE DIRECTORY 113 ADVERTISING INDEX

RESOURCES LOCATOR Acupuncture. . . . . . . . . . . . . . . . 61 Addiction. . . . . . . . . . . . . . . . . . 61 Adoption Services . . . . . . . . . . . 61 Agencies: Health / Human Services . . . . 61 AIDS / HIV Services . . . . . . . . . . 63 Associations / Foundations . . . . 64 Autism Services . . . . . . . . . . . . . 68 Bereavement Support Groups. . 69 Blind and Visually Impaired Services. . . . . . . . . . 70 Cancer Services . . . . . . . . . . . . . 70 Children/Family Services . . . . . . 72 Dental Services. . . . . . . . . . . . . . 79 Disability-Related Services . . . . 80 Disability: Accessibility Modification . . . 83 Disabilities: Recreation, Camps. . . . . . . . . 84 Education & Prevention. . . . . . . 85 End-Of-Life Services . . . . . . . . . 85 Family Medicine . . . . . . . . . . . . . 86 Family Planning . . . . . . . . . . . . . 86 FREE LEGAL CLINICS. . . . . 66 6

FREE HEALTH CLINICS . . . 88

Funeral Services. . . . . . . . . . . . . 87 Hearing Care. . . . . . . . . . . . . . . . 87 Hotlines. . . . . . . . . . . . . . . . . . . . 87 Housing / Homeowner Assistance. . . . . . . . . . . . . . . . 91 Housing / Shelter . . . . . . . . . . . . 92 Integrative Medicine. . . . . . . . . 94 Literacy Resources. . . . . . . . . . . 94 Medical Practices. . . . . . . . . . . . 94 Mental Health Services . . . . . . . 95 Motivational Classes. . . . . . . . . 96 Nutritional Health / Support. . . . 96 Senior Services. . . . . . . . . . . . . . 99 Senior Nutrition Services. . . . . 103 Substance Abuse / Addiction. . 103 Suicide Prevention. . . . . . . . . . 105 Support Groups . . . . . . . . . . . . 106 Veterans Services. . . . . . . . . . . 108 Volunteering . . . . . . . . . . . . . . . 109 Wellness . . . . . . . . . . . . . . . . . . 110 Women’s Services . . . . . . . . . . 110 Women: Breast Feeding Support. . . . . . . . . . 111

HEALTHCARE GUIDE 2024 | Central New York

EDITOR AND PUBLISHER Wagner Dotto · editor@cnyhealth.com ASSOCIATE EDITOR Steve Yablonski RESOURCE DIRECTORY EDITOR Mary Beth Roach CONTRIBUTING WRITERS Anne Palumbo Deborah Jeanne Sergeant, Barbara Pierce ADVERTISING Amy Gagliano · amyighsales@gmail.com Pam Roe · pamlocalnews@gmail.com

OFFICE MANAGER Allison Lockwood · localnewsoffice@gmail.com LAYOUT & DESIGN Angel Campos Toro COVER DESIGN Jillian Meisenzahl

WWW.CNYHEALTH.COM Central New York Healthcare Guide is published annually by Local News, Inc., publisher of In Good Health: CNY’s Healthcare Newspaper. Content for the guide was gathered in November– December 2023. This publication is free to subscribers of In Good Health and 55 Plus. © 2024 Local News, Inc. All Rights Reserved. No part of this publication may be reproduced in any manner without the express written consent of the publisher. HOW TO REACH US: P.O. Box 276, Oswego, NY 13126. Phone: 315-342-1182; Fax: 315-342-7776; editor@CNYhealth.com.

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11/2/23 2:57 PM

SWEET POTATOES

FOODS TO BOOST SKIN HEALTH DURING WINTER

Sweet potatoes are an excellent source of vitamin A, an essential nutrient that can help renew skin as well as combat dry, flaky skin. Research has also shown that vitamin A may protect skin from sun exposure, helping to prevent sunburn, peeling, and wrinkles. But there’s more. This tasty tuber sings with vitamin C, which creates skin-strengthening collagen. And finally, the abundant antioxidants in sweet potatoes can help reduce free radical damage, contributing to long-term skin health. Of course, there are many more foods—from avocados to olive oil to sunflower seeds—that may boost skin health during colder months. So, consider what you like, understanding that it takes a complex combination of nutrients to keep skin in tiptop shape, and go from there. Whether you enjoy the healthy, unprocessed foods featured here or simply use them as a springboard for similar foods, you and your skin will be in a better position to best Old Man Winter if you eat wisely.

BY ANNE PALUMBO

curious thing happens to my skin during colder months: it goes on strike. Without any compassion for its owner, it gets all flakey and itchy; it dries up and turns red; and then—the ultimate horror—it cracks. Years of this recalcitrant behavior have taught me to do two things: load up on my favorite emollients and consume even more of the foods that could benefit my skin. Why does cold weather wreak havoc on our skin? Blame the conditions that cause skin to dry out and inflame: winter chill outside, dry air inside and abrupt temperature changes. Thankfully, the right foods can ease your winter skin woes. According to dermatologists and nutritionists alike, foods that hydrate, stave off toxins, quell inflammation and stimulate collagen production all help skin heal from the inside out.

Cold weather notwithstanding, there’s something else that impacts skin health during the winter months: increased sugar consumption. From holiday gatherings to TV marathons to cabin fever, we tend to reach for sugary foods more during the long winter months. And too much sugar, say experts, damages collagen and elastin in your skin—two protein fibers that keep your skin firm, flexible, and quick to recover. While many factors can contribute to dry, irritated skin—above and beyond the cold weather—maintaining a balanced diet of antioxidant-rich foods, healthy fats, colorful fruits and vegetables, protein, and plenty of water can help protect skin against Old Man Winter and his chafing sidekick, Jack Frost. Here, top foods you should eat to keep your body’s largest organ healthy, happy, and resilient.

HEALTHCARE GUIDE 2024 | Central New York

WALNUTS AND ALMONDS While there’s no such thing as an unhealthy nut, two nuts shine when it comes to promoting skin health: walnuts and almonds. Loaded with more omega-3 fatty acids than any other nut, walnuts strengthen skin membranes by locking in moisture and protecting skin cells. Almonds, on the other hand, teem with more vitamin E than most nuts. A potent antioxidant that quells inflammation, vitamin E also helps skin retain its moisture, a dream benefit for dry-skin sufferers! No wonder vitamin E is often referred to as the “fountain of youth” vitamin. What’s more, both nuts boast decent amounts of selenium, yet another antioxidant determined to show collagen-busting-age-accelerating free radicals the door.

SALMON Fatty fish, such as salmon, mackerel and herring, brim with nutrients that make them excellent foods for healthy skin. First and foremost, they’re rich sources of omega-3 fatty acids, which strengthen skin cells and help reduce inflammation. This type of fish also contains good amounts of vitamin E, a powerful antioxidant that helps protect your skin against damage from free radicals, inflammation, and UV rays. Lastly, fatty fish is packed with high-quality protein, which is needed for conserving the strength and integrity of your skin. Not a fish eater? Read on for other foods that keep our skin more durable during colder months.

WATERMELON AND CUCUMBERS

KIWIS AND RED BELL PEPPERS Citrus gets all the fame as a source of vitamin C, but it’s also abundant in many other fruits and vegetables—often more abundant. How does vitamin C benefit our skin, especially when inside and outside conditions threaten its integrity? In a word, it shores it up! From promoting collagen production to slowing the effects of damaging free radicals, vitamin C helps keep skin firm, supple, and hydrated. Some of the more popular fruits that are exceptionally high in vitamin C: guavas, kiwis, strawberries, and oranges. And the vegetables: red bell peppers, broccoli, and Brussels sprouts.

Water is one of the most important nutrients for itchy, flakey, wind-burned winter skin. Because more water evaporates from our skin during the drier winter months, we need to stay hydrated to keep our skin stronger and more elastic. How much do we need? Though experts may not on agree on the precise amount, most recommend 48 ounces of water per day—whether it comes from beverages, foods, or the tap. Top fruits high in water: watermelon, strawberries, grapefruit, cantaloupe, and peaches. Top vegetables: cucumbers, lettuce, celery, tomatoes, and zucchini. Anne Palumbo is the author of Smart Bites, a column that is published in every issue of In Good Health.

Central New York | HEALTHCARE GUIDE 2024

REPEAL THE AFFORDABLE CARE ACT? PLEASE LEAVE IT ALONE BY GEORGE CHAPMAN

wo Republican presidential candidates — so far Trump and DeSantis — are, for some inexplicable reason, pledging to get rid of the ACA, often referred to as Obamacare. Trump calls Obamacare a “disaster” and “terrible healthcare.” There have already been more than 40 exhausting, politically motivated attempts to repeal the widely popular ACA. So this begs the question, who is lobbying and pressuring the presidential candidates to get rid of this “disastrous” program? Interestingly, neither candidate refers to the historical health insurance act as the Affordable Care Act because they are deliberately politicizing and confusing the issue by referring to it as Obamacare.

They won’t call it the ACA because it is widely popular, in both red and blue states, especially for those who are covered by it. By calling it Obamacare they are hoping to dredge up some lingering antipathy toward the former president and grab some misinformed votes. Past surveys have confirmed the confusion. When asked should “Obamacare” be repealed, many people’s knee jerk response was “yes.” But when asked if the “Affordable Care Act” should be repealed, the same people thoughtfully answered “no.” The ACA has been law for 13 years and has grown in popularity every year. As of the end of 2023, 40 million people are covered by the ACA either by qualifying for expanded Medicaid or qualifying for discounted premiums based on household income.

HEALTHCARE GUIDE 2024 | Central New York

The ACA has decreased the percentage of us without health insurance from around 15% to around 8%. I can’t imagine it’s the very people that rely on the ACA for coverage that are trying to get rid of it. Maybe it’s the insurers? The ACA is administered by some of the same commercial carriers that cover those fortunate enough to be covered by employer-sponsored health insurance, mostly paid for by employers. Granted, commercial carriers have opted in and out of the ACA market every year, but insurance companies do that in all their markets. It’s not just the ACA. Carriers are prone to exit a particular market because of low enrollment or low profitability. Most states have around five carriers

‘The Affordable Care Act has been law for 13 years and has grown in popularity every year. As of the end of 2023, 40 million people are covered by the ACA. It has decreased the percentage of us without health insurance from around 15% to around 8%.’ involved in the ACA. I don’t think insurers are too upset with the ACA. Maybe it’s the providers. Hospitals, physicians and nurses must be behind the idea of nixing the ACA. And to show their utter dissatisfaction, they single out their patients covered by the ACA and provide them with “terrible” sub par healthcare. When someone claims the ACA provides “terrible healthcare” they are insulting every hard-working physician, nurse and hospital in the country. (Insurers, like the ACA, pay for care; they don’t provide care.) Fact is, I have not heard or read that any of the various medical associations (AMA, AHA, ANA, etc.) expressing their displeasure on behalf of their members with the ACA, per se. If there is any displeasure among providers, it is with all payers. So, you can’t single out the ACA. Thanks to the ACA, hospitals and physicians worry far less about uninsured patients (less than 8%) unable to pay for their care. (Early critics and naysayers of the ACA, back when it was first being proposed, predicted it would create pure hell — vandals at the gates — for providers because their offices, ERs and operating rooms would be flooded with people with years of pent-up medical problems. Never happened.) Without the ACA, more hospitals, especially rural ones, would have eventually closed under the weight of unreimbursed care. The ACA is popular in both red and blue states with the former probably having more rural hospitals. The ACA also made deciphering dozens of insurance plans and making valid comparisons, far easier. (Just ask anyone in human resources.) The ACA created three levels of insurance with increasing amounts of mandated coverage: bronze, silver and platinum. Most employees are covered by a medium-priced silver level. An individual who purchases health insurance on the exchange would have the same three coverage options. When considering either BlueCross silver or Aetna

silver for example, it is apples to apples. Of course, insurers can spice up their plans to attract more members, but they must include the minimum mandated benefits for the level. Most importantly and now taken for granted, the ACA finally ended the infamous pre-existing condition clause in insurance contracts that basically prevented anyone with a pre-existing condition from switching plans because any new plan would refuse to cover the condition. Pre-existing conditions could include cancer, AIDS, pregnancy, cardiac disease or even hypertension. Pre-existing conditions virtually locked employees into their place of employment. Some people would have to refuse a better job offer at another employer for fear of losing coverage if the new employer offered different insurance. So, I cannot fathom which of the four major stakeholders in the ACA (insurers, hospitals, physicians, patients) are pressuring the two presidential candidates to get rid of the “terrible healthcare” paid for by “Obamacare.” Surveys show there are far bigger challenges on voters’ minds like immigration, climate change, inflation, national security, voter rights and reproductive rights to name a few. Surveys do indicate however that voters are dissatisfied with the expense of healthcare in our country and rightly so. If you want to campaign on healthcare, our entire system needs a fix. Just don’t single out the ACA as the problem. George W. Chapman is a healthcare business consultant who works exclusively with physicians, hospitals and healthcare organizations. He operates GW Chapman Consulting based in Syracuse. Email him at gwc@gwchapmanconsulting. com.

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FOODS TO EAT FOR HEALTHY PAGE 12

Meet Your Doctor

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Syracuse Community Health Center’s medical director talks about the center’s new state-ofthe-art facility in downtown Syracuse and about his five goals: improvin g health outcomes, cost savings, increasing patient satisfaction, clinical well-being and health equity P. 4

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Central New York | HEALTHCARE GUIDE 2024

A sampling of general health books at the Upstate Health Sciences Library.

AT UPSTATE, LIBRARY INCLUDES MASSAGE CHAIRS, MEDITATION AND LACTATION ROOMS ‘We look at the whole person who walks through the library doors,’ says director BY NORAH MACHIA

he success of the Upstate Health Sciences Library is about more than its vast collection of printed and digital materials. It’s also the learning environment that was created to give Upstate students and others the best possible opportunities to succeed. The health sciences library occupies three floors in the historic Weiskotten Hall at 766 Irving Ave. and serves Upstate students, health care professionals and physicians seeking the most up-to-date health and science information. The Upstate system includes the College of Graduate

Studies, the College of Health Professions, the College of Medicine and the College of Nursing. The Upstate Health Sciences Library is also the only health sciences library in Central New York that shares resources with the public and has service agreements with partnering health sciences libraries across the country. When the Upstate Health Sciences Library began moving many of its health and scientific journals, abstracts and other printed materials into digital format, several large vacant spaces that had once been

HEALTHCARE GUIDE 2024 | Central New York

filled with bookcases were transformed to create a more modern, accessible and welcoming atmosphere, said Rebecca Kindon, who was recently appointed director. Over the years, the library has evolved to help meet both the educational and social needs of its “learners,” said Kindon, who joined the Upstate Health Sciences Library in 2005 as an instruction and outreach librarian. “Libraries used to be considered a warehouse for information, but they’ve grown into a social gathering place.” The many aspects of the library’s modern design make its space highly function-

Rebecca Kindon, director of the Upstate Health Sciences Library.

Central New York | HEALTHCARE GUIDE 2024

A portrait of President Franklin D. Roosevelt hangs in the Upstate library. al — there are numerous collaborative and silent study rooms, meeting spaces, and different seating options (including tables with power outlets and rooms set aside with more comfortable padded chairs with window views). The library also has standing desks, along with three computer classrooms for training. There are even several massage chairs available for use, a meditation room and a lactation room for nursing mothers. Free coffee is also available. “We look at the whole person who walks through the library doors,” said Kindon. “We’re always helping engage learners in new ways.” For anyone interested in the history of medicine in Central New York, the Upstate Health Sciences Library offers access to a treasure trove of both print and electronic archives and special collections, along with a connection to the New York Heritage online system. Appointments may be made to research historical books, journals and documents that tell the history of Upstate Medical University and the colleges that preceded it. Although the library’s mission is to provide health information and resources to the Upstate community, the public also has digital access through the library’s con-

Books written by Upstate alumni have special designation stickers.

sumer health links. For more up-to-date information on a topic, such as a specific medical condition or disease, the public may request materials directly online. The library staff monitors email requests for information and puts together a variety of resources. “We are able to provide very credible and reliable health information to those who request it,” Kindon said. It’s part of the library’s ongoing mission to support the community, she said. The library staff also helped to establish a family resource center at Upstate Cancer Center for patients and their families seeking additional information about specific conditions and treatments. The resource center has a large variety of pre-printed materials, brochures, books and a computer to access digital information. While there is a “closed reserve” desk for students to access materials for assignments, the library has many printed books on consumer health and leisure topics,”including some of the latest best-sellers. These are popular items for many people who are seeking a break from technical and academic reading, she said. Although many learners typically study on their laptops, there are still some who

HEALTHCARE GUIDE 2024 | Central New York

prefer to be surrounded by bookcases filled with printed materials, Kindon said. For those learners, there is an upper floor where numerous bound copies still sit on the shelves. The library’s collection includes 64,618 books and DVDs, 133 databases linked from the library website, 38,837 E-Books and 27,607 full-text e-journals, along with a great deal of history displayed on the walls. Throughout the library are large paintings, part of the SUNY Upstate portrait collection, featuring physicians, administrators, faculty, alumni and other prominent individuals of the Upstate Community. The collection includes a large portrait of the late President Franklin D. Roosevelt, who laid the cornerstone in 1936 for the Syracuse University College of Medicine, which would later become Weiskotten Hall. The library has a vault that stores instruments and documents from yesteryear’s medical practitioners, including forceps, tooth extraction instruments, and microscopes. These are periodically taken out for display for school children and other groups. Anyone interested in learning more about the library’s services should visit www.library.upstate.edu

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TOP FOUR HARDEST-TO-FILL MEDICAL SPECIALTIES Why is it so hard to see a specialist? Here’s why BY DEBORAH JEANNE SERGEANT

Central New York | HEALTHCARE GUIDE 2024

lthough every role in healthcare has been experiencing shortages since before 2019, the pandemic exacerbated the issue. Some physician specialty roles are especially difficult to fill in the Central New York area. Physician Amy Tucker, Upstate’s chief medical officer, explained what’s toughest for her healthcare organization to fill and why.

RADIOLOGIST “We have an increasingly aging population and new modalities to offer patients,” Tucker said. “There’s increase demand in the number of patients and fueled by advances in imaging and surgical techniques.” One way Upstate is trying to help is using AI to help increase efficiency and accuracy of reading images.

ANESTHESIOLOGIST “We did not train enough providers in certain subspecialties,” Tucker said. “The number of residency slots was capped in the 1990s and it was never expanded so it left a shortage.” Improving recruitment methods and advocating an increase in residency slots are among Upstate’s strategies to address this and other shortages. “We have residency training programs and we’re working hard to cultivate and retain our own residents by creating a wonderful environment,” Tucker said. “Even if we were able to successfully do that, it

won’t meet the need.”

PRIMARY CARE PROVIDER Again, Upstate, like healthcare organizations nationwide, did not train enough providers to fill the need in primary care. But Tucker said that other factors have contributed to the problem. “Medical student debt is incredible, staggering,” she said. “Primary care is one of the lower-paid specialties. As people come out of medical school, they have to consider debt.” This is also not an easy role to fill as the cases can be complex and primary care providers often must complete numerous authorizations and regulatory hurdles. These draw providers away from care time with patients. Tucker would like to see expansion of direct access among more specialties so that PCPs no longer serve as gatekeepers to specialists for insurance coverage purposes. She also wants to look at how healthcare is delivered. “Healthcare has gotten complex, and we need different sorts of professionals to contribute,” Tucker said. “Instead of a physician trying to manage all aspects, a team that collaborates helps with some of the ancillary activities. They can work together to deliver care. It really contributes to the fulfillment for physician and for the team being included in doing something they find meaningful. The team-based care approach has been shown to improve outcomes, utilization, experience of clinician

and the patients. We’re making that transition to a team-based model. I think it will be transformation.”

GERIATRICIAN “Their training programs aren’t filling,” said Upstate CEO physician Robert Corona. “The work is hard, the days are long because there’s a shortage and the compensation isn’t the same as procedural specialties. You have elderly people on multiple medications with multiple chronic diseases. They have to deal with caregivers if there’re people with cognitive decline. Many are lonely and this might be some of the only adult interaction they get.” These factors mean longer visits and thus lower compensation. Corona said that although Upstate is in a “tough, competitive market,” the organization is trying to compete by raising salaries and recruiting aggressively. “We focus on what we can do: try to excel in the quality of care we provide, the innovations we bring forward and try to make an appealing career so people want to stay,” he said. Corona said that it will take multiple approaches to improve the problem, as the field needs to train more people, and that takes more instructors and more slots for residents. “We’re going to attack this with a team approach,” he added. “Could we offload some of the work to people who have less training?”

WHY IS IT SO HARD TO RECRUIT? So why are some specialists hard to recruit? Physician Joseph R. Maldonado Jr., CEO of Four County Management Corp. in New Hartford and executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga offered a few thoughts. “The challenges regarding providing access to specialty services vary from healthcare system to system. First, there exists the reality that there are varying thresholds in terms of numbers of patients required to make specialty practices sustainable. A small rural community may simply not have sufficient complex births to sustain or warrant the hiring of a neonatal pediatrician. “Second, many smaller commu-

nities may not have sufficient medical demand to support the purchase of expensive medical equipment necessary for certain specialty services. For example, it may be difficult to recruit a newly trained urologist to a small community if the hospital does not have a robotics program which may cost millions of dollars to establish. If the urologist is solo, a potential new recruit may opt to go elsewhere where they can have additional partners from whom to get and maintain new skills and experience. “Third, liability concerns especially in areas such as neurosurgery, trauma and obstetrics and gynecology have made it difficult to recruit specialists in these areas to smaller communities. The impending possible signing of the Wrongful Death Bill in New York state may increase medical liabil-

HEALTHCARE GUIDE 2024 | Central New York

ity insurance rates making the problem worse for smaller communities. “Finally, the higher prevalence of lower reimbursing payors in certain regions or pockets across Upstate New York makes it difficult for specialists to opt for practicing in such communities. The low rates of reimbursement for medical specialty services by Medicaid makes it impossible for private medical practices to meet their overhead and provide a suitable income for physicians in the practice. Faced with this possibility, many specialists look for communities that have better reimbursing insurance payors, leaving small communities to look for other options such as hospital sponsored clinics which offer part-time specialty services.”

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HOW AI WILL CHANGE HEALTHCARE Artificial intelligence offers timesaving and lifesaving assistance BY DEBORAH JEANNE SERGEANT

t can seem difficult to picture artificial intelligence participating in work as intensely personal and as important as providing healthcare. Yet AI can provide healthcare providers with greater efficiency and efficacy in serving their patients. Technology can provide a bridge between the swelling demand for care and the shrinking number of providers. “AI seems to offer tremendous possibilities for the future of healthcare delivery,” said physician Joseph R. Maldonado Jr., CEO of Four County Management Corp. in New Hartford. “Incorporation of AI into healthcare carries with it the concern of incorporating the ‘art of medicine’ into the delivery of healthcare.” Maldonado also serves as executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga.

Although AI may prove a valuable tool in helping healthcare providers, Maldonado believes that people cannot entirely hand over healthcare to equipment empowered by AI, as physicians must make judgments that are often based upon ethical challenges and decisions. “These cannot always be made using an algorithm constructed using statistical data,” Maldonado said. “There is an emotional, human element to healthcare that requires ethical judgment. Before embarking in embracing AI as the next best thing in medicine, clinicians need to decide what types of decisions clearly need to be made by humans engaging with patients in a human experience of healthcare delivery regarding what is ethically appropriate for AI and what clearly requires human decision-making. Cost savings and efficiency cannot be the primary driver for the use of

HEALTHCARE GUIDE 2024 | Central New York

AI in medicine.” One of the recent uses of AI technology is helping physicians bear the burden of completing electronic medical records. Health systems share these records electronically, saving time and increasing efficiency. EMRs can also help improve healthcare accuracy and reduce medical errors, especially for patients with multiple providers. But EMRs take time — a lot of time. Providers often must choose between reducing patient interactions during visits or completing charting during non-working hours. “We’re evaluating various technology primarily AI right now, as so much of our physicians’ time is spent at the computer,” said Jennifer Eslinger, Rochester Regional Health COO and president of Health Care Operations. AI technology is available that will help

enter the data so that physicians can focus on patients and have more free time outside of working hours — both big pluses for reducing burnout. Eslinger hopes to pilot AI of this type in early 2024. “When we started talking with our physicians about this, you could see them getting so excited,” she added. AI may also be used to help interpret medical imaging such as detecting readings that require more testing, such as pulmonary embolisms, pulmonary nodules, intracranial hemorrhages and detecting breast cancer. The AI algorithm compares a patient’s image compared with data sourced from thousands of other patients’ results to flag unusual findings. It’s up to the radiologist to synthesize that information. Typically, radiology results must be read by two radiologists. AI may represent one of them. But physician Jennifer Harvey, breast radiologist and chair of UR Medicine Imaging, said that all imaging is seen by human eyes. “It stratifies your work list based on risk,” Harvey said. She also views the assistance of AI for medical recordkeeping as “better for patient care. It takes away some of the ‘busy work’ and lets us focus on the patients. I think it will make solutions more efficient.” AI may also help recommend the best next test and reduce medical errors by spotting inconsistencies. Nancy Wayne, marketing administrator at Elizabeth Wende Breast Care in Rochester, said that early data coming from European studies indicate that the patients whose radiologist uses AI assistance fare as well as those with two radiologists performing readings. But “we still need to work with algorithms and produce the effect for all the algorithms, so we get the same consistent, reproducible results,” Wayne said. At this point, she sees the most potential for benefit in automation for making appointments and reducing the workload of EMRs. But she feels excitement for AI to develop to the point where it can accurately assist radiologists. “We have to make sure that the results are communicated to the radiologist so the radiologist can understand it,” Wayne said. “We have to define what we’re looking for and can we get accurate results. We don’t want patient to come back for false positives or false negatives. “There are startups using their own tools for AI but we need something that is tested globally and everyone can utilize. It can help us in so many ways by helping us do things that can be very time-consuming with staff. Also, just workflow through the facility. There are so many ways that AI can help.”

Central New York | HEALTHCARE GUIDE 2024

HPV VACCINE

DRIVES DOWN CERVICAL CANCER RATES Physician: One of the ‘greatest successes’ in vaccine history BY DEBORAH JEANNE SERGEANT

ou probably have your children vaccinated for the typical “childhood” illnesses, like mumps, measles, polio and the like. However, human papillomavirus (HPV) vaccine is a newer one that wasn’t in your childhood lineup of vaccines. But it’s important. Completing the round of two vaccination shots prevents development of several kinds of cancer in both boys and girls. “HPV vaccination is one of the greatest successes we’ve had in the history of vaccine,” said physician Jana Shaw, professor of Pediatrics and of Public Health and Preventive Medicine at Upstate Medical University.

She’s referring to the 65% reduction in cervical cancer among 20- to 24-yearold women from 2012 to 2019. This cohort was among the first group of 11- and 12-year-olds to receive vaccination against HPV, the most common sexually transmitted disease nationwide. Without the vaccine, many people acquire the infection eventually, according to physician Manika Suryadevara, a pediatric infectious disease specialist at Upstate. Of the more than 100 types of HPV that exist, more than 40 affect the genital area, causing genital warts, throat cancer, cervical cancer or other genital cancers. Because these infections can occur

HEALTHCARE GUIDE 2024 | Central New York

asymptomatically, most people do not know they’ve been infected or that they’re spreading HPV. Some people can clear the virus. It can also lie dormant for years before developing as cancer. Despite the success of HPV vaccination and continual rise in compliance, Shaw said that the adoption of HPV vaccination is not ideal. The vaccine boasts a long history of safety and efficacy before adoption in the US, with cervical cancer nearly wiped out in some European nations. “Some of the increase in vaccination is related to better communication between providers and patients,” Shaw said. “Providers are becoming

more aware and are doing a better job at educating the public about the benefits of the vaccine.” She added that some parents view HPV vaccine as a “’sex vaccine’ and that it will give young people a license to have sex. That’s not happening. It’s not true.” HPV vaccine is not among the vaccinations required by school entry in most states. Shaw said that among those that require it, their children will be less likely to suffer from HPV-related cancers. “There’s a perception that it’s not as important if it’s not required,” Shaw said. “Providers don’t consistently recommend it.” Many parents lapsed on their children’s routine vaccines and well child visits during the pandemic and struggle to get back into the appointments they need. Shaw said that the vaccine is recommended for children starting between ages 9 and 11 and could go as late as age 26. “The vaccine can provide additional protection through age 45,” Shaw said. “After 45, there’s no benefit as most people are infected by then. Vaccinating early and on time, starting at nine years of age, gives you the greatest chance of getting protected.” She understands parents’ hesitancy and desire to protect their children. However, she said that the HPV vaccine “is the safest decision they can make. The vaccine is very safe and works very well. Parents need to talk with their provider or find a trusted source. HPV is the safest choice. I vaccinated my own children. I wish I were young enough to get vaccinated.” Sometimes parents want to wait and allow their children to decide; however, Shaw said that the vaccine is most effective if administered early. “It’s likely by the time they’re grown, they will be infected with one of those strains already,” Shaw said. “The infection is so common. We all essentially get affected. Usually, it’s cleared by our immune system. However, a group of individuals who are infected will develop pre-cancer and cancer. Most cancers HPV—related don’t have a screening tool, except cervical cancer.” Children receive two doses if administered before age 15 and three if they’re at age 15 or older. Shaw encourages parents to seek further information from their children’s pediatrician and from the websites of the World Health Organization (www.who.int); American Academy of Pediatrics (AAP.org), Centers for Disease Control and Prevention (www.cdc.gov) and Immunize (www.immunize.org).

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Central New York | HEALTHCARE GUIDE 2024

STRESSORS ABOUND IN MEDICINE, DRIVE MANY PROVIDERS TO

BURN OUT

Local hospitals deal with burnout as a way to improve quality of life of their health professionals BY DEBORAH JEANNE SERGEANT

ith health systems and independent providers struggling to staff roles, physician burnout is the last thing the profession needs. Yet during and now after the pandemic, burnout remains brisk among providers. “Different hospital systems have different efforts underway to mitigate physician burnout,” said physician Joseph R. Maldonado Jr., CEO Four County Management Corp. in New Hartford. “Most common to all is to increase knowledge across the healthcare system of how physician burnout manifests in physician behaviors

and team engagement. If we know what signs indicate that a physician may be experiencing signs of burnout, we can take steps to mitigate the problem.” Maldonado is also executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga. He listed as ways to reduce burnout to include increasing physician recruitment efforts, assigning less complex patients to mid-level practitioners where appropriate, revising workflow schedules and process and setting aside designated times to address medical record charting requirements.

HEALTHCARE GUIDE 2024 | Central New York

The causes of burnout are a big concern to Upstate CEO physician Robert Corona, doctor of osteopathic medicine. He views the issue as multifaceted. “There’s the stress of dealing with a big shift in your lifestyle and understanding what it’s like to be in the midst of a pandemic, but specific to physicians is the matter of administrative work they have to do and their patients are burning out as well. That spills over to the healthcare world. There are so many different tugs on their time and they don’t feel like they have the opportunities to spend time with patients like they anticipated when they got

Upstate hired a chief wellness officer in late 2020 and has been looking at burnout for a number of years and seeking help from outside consultants. In addition to reducing administrative tasks, it has established a clinician peer support program to provide a sense of community among providers. Opening a gathering space for physicians to relax and commiserate has also helped. into healthcare. You have less support staff, fewer colleagues and more work. You’re trying to balance family time.” In addition to leveraging technology, Upstate has appointed a wellness officer to develop wellness plans and has reserved areas on campus for physicians to decompress. The organization has also worked to remove unnecessary tasks from providers’ days, which Corona believes will help lower their stress levels. “We want to reduce the physicians leaving, improve quality of care,” he said. “When they’re burned out, they leave or the quality of care will be compromised.” Some physicians leaving mainstream healthcare begin practicing concierge medicine, which is typically outside of the boundaries of insurance coverage. Patients pay out-of-pocket for all of their care. But Corona said that makes healthcare affordable only for the most affluent. Upstate’s chief medical officer, physician Amy Tucker, said that although the pandemic highlighted and accelerated physician burnout, health care systems “have been struggling with it for a while.” Tucker said. “It’s thought to be related to a change in the way we work with loss of autonomy.” She added that the struggles of administrative duties and bureaucratic tasks have exacerbated the problem. Upstate hired as chief wellness officer physician Leslie Kohman in late 2020 and has been looking at burnout for a number of years and seeking help from outside consultants. In addition to reducing administrative tasks, the organization has established a clinician peer support program to provide a sense of community among providers. Opening a gathering space for physicians to relax and commiserate has also helped. “For people who are struggling more and have active challenges with burnout

related to mental health, we’ve established a staff position in social work through the Employee Assistance Program to coordinate assistance,” Tucker said. Upstate also offers a staff hotline that all staff can use to learn about services in the area. Kohman also launched a campaign, Getting Rid of Stupid Stuff (GROSS), so staff can recommend eliminating time wasting administrative procedures. “What we know is that if you feel well cared for and if your wellbeing is high, you tend to take better care of patients,” Tucker said. “There are a lot of reasons why promoting wellbeing among physicians is important, like retention and decreased turnover.” Their efforts in promoting wellbeing can also help mitigate the effects of workplace violence by patients and family members against providers — crimes that have increased since the pandemic. Upstate has hired a few people as workplace violence coordinators and assembled a workplace violence committee to work on prevention for the problem. “Our data in our system shows that’s a challenge for us even compared with other areas of the country,” Tucker said. About 20% of the healthcare workforce quit during the pandemic and healthcare organizations have not yet rebounded from this trend. “Physician burnout is a massive problem facing healthcare today,” said physician Philip Falcone, chief medical officer at St. Joseph’s Health. “Surveys show 42% of physicians exhibit significant levels of burnout.” Like the other experts, Falcone added that spending too much time on administrative hassles instead of direct patient care leads to physician burnout. Electronic health records, also called electronic medical records, take so long to complete that many physicians have to work on these outside of their regular hours to finish this task. Although they help create greater accessibility to medical information throughout a health system and facilitate collaboration among their physicians, EMRs are laborious. The time spent asking patients questions during visits and entering information saps time most physicians would rather spend engaging with patients, both with providing care and offering education on their healthcare. St. Joseph’s plans to use AI documentation technology, Nuance DAX, to help address this issue. “Nuance DAX will be rolled out to select primary care sites within the St. Joseph’s Health network early in 2024 with plans to expand availability over the coming year,” Falcone said.

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HOW UPSTATE MEDICAL UNIVERSITY MEETS ITS BUDGET Stagnant reimbursement, rising wages and inflation all challenge hospitals

ven before the pandemic, it was tough for hospitals to stay within their budgets. But the strain the outbreak caused has only exacerbated budgetary woes. Upstate Medical University handles many complex cases as the area’s only level 1 trauma center. Upstate also has a burn unit. Because of these and other types of more rare services, many area healthcare providers turn to Upstate with high acuity patients. But Upstate had to turn down 8,500 high acuity transfers from other hospitals in the past year because of a lack of capacity. Although nearly at pre-pandemic staffing levels, increased demand has pressed hard on the organization. Physician Amy Tucker, chief medical officer at Upstate, said that transforming how the organization does things has made a big difference. Without these changes, “I don’t think we can muscle ourselves out of the workforce shortfall or budgetary challenges in healthcare,” she said. “We are making some of those innovations here.” This includes analyzing where Upstate delivers care, such as doing so at the lowest acuity setting appropriate. For example, instead of using the emergency department, a patient may be adequately served by go-

BY DEBORAH JEANNE SERGEANT ing to urgent care. Expanding primary care provider hours can also help lower costs, as this is less expensive than emergency care. “We also have very disciplined processes for efficient operations and resource utilization in the workforce by trying to distribute work across teams and also trying to reduce waste,” Tucker said. “It will be a combination of increasing access at some sites and doing more at our ambulatory sites. We’ll push more services to those sites rather than emergency sites.” Tucker also sees a shift toward prevention rather than health acuity. Healthier people require less care and less costly care, even once prevention measures are implemented. “Healthcare in 10 years is going to look very different,” Tucker said. “It will be exciting. We’ll have high performance teams that work together with supportive technology to allow us to focus on personal interactions with patients. We find value to improve quality and experience and lower burnout and turnover in our profession as well.” Efficiency through technology offers a good return on investment, especially regarding labor costs. Another way to increase efficiency is by using technology to

HEALTHCARE GUIDE 2024 | Central New York

streamline the length of stay and the flow of patients in the emergency department and operating rooms. These process improvements help some. Upstate also has invested in robots that can perform work like fetching supplies, transporting lab samples and other menial tasks. “We’re trying to be creative,” said physician Robert Corona, doctor of osteopathic medicine and CEO at Upstate. “We have a retail pharmacy program. What concerns me is we’re all looking for silver bullets. These things aren’t sustainable, so people are trying to cherry pick the high margin specialties. We don’t get a chance to negotiate with the government payers but we do with private. There’s much frustration with denials. It doesn’t make sense that healthcare is in fact 20% of the GDP yet we’re struggling to receive payments.” Corona views high labor costs as something that healthcare providers have to simply accept because they will remain high. Upstate engages in fundraising efforts. However, Corona believes that many philanthropists think that state institutions do not need donations.

LEADERS IN HEALTHCARE CENTRAL NEW YORK

HEALTHCARE GUIDE 2024 | Central New York

HEALTHCARE LEADERS IN CENTRAL NEW YORK

Michael C. Backus President and Chief Executive Officer, Oswego Health. With organization since: September 2020.

In current position since: January 2023.

Education: Master’s

degree in public administration and a Bachelor of Arts degree from Le Moyne College. Next Generation Leaders Fellowship, American Hospital Association.

Career Highlights: Has been recognized

as a certified community leader by Leadership Greater Syracuse in 2012 and as a Forty Under 40 Rising Star by several publications. In 2018 was presented with the inaugural Friend of the First award by The Palladium Times. In 2023, was included in the 2023 Upstate Power 100 as recognized by City and State magazine for his efforts in influencing policy and development in Upstate New York. Was also recognized by Becker’s Hospital Review as a CEO to Know in 2023. Before joining Oswego Health, served in elected office and on the staff of state and federal elected officials including former U.S. Rep. John McHugh.

Current affiliations: Completed the American

Hospital Association Next Generation Leaders Fellowship and serves on the board of directors for the Healthcare Association of New York State (HANYS), on the executive committee and board of directors for Iroquois Healthcare Association, along with being a member of the Central New York Regional advisory board for Excellus BlueCross BlueShield. Member of the Board of Regents for Le Moyne College.

What is your biggest challenge in your current position: “At Oswego Health, I am incredibly

proud of the work we have done to build workforce development pipelines to create the next generation of skilled healthcare professionals. This work led by us in partnership with local high schools, CiTi BOCES, and area colleges has sparked statewide recognition of the challenge of healthcare staffing. Our healthcare heroes who saw our communities through the pandemic need reinforcements. As those students come through their training, folding them and how they were trained into our culture is critically important to give that support to our existing teams.”

What is your greatest strength professionally:

“Positivity and vision. Challenges present themselves every day. Seeing a pathway through the issue and creating the structure that gets our team from here to there is what leadership is all about. Along that way, projecting positivity that every day is better than the last helps me structure leadership teams that are problem solvers focused on strategic priorities.” If you could make one change to the current healthcare system, what would it be: “I wish the public could see what our healthcare heroes do every day. Daily, these individuals save lives and impact people when they are most vulnerable. If the public could see the impact of what our teams do at Oswego Health, I think they would have a greater appreciation for how blessed we are to have such talented professionals providing healthcare in our community.”

How do you support the well-being of your team: “Tools. Teammates. Work-life balance.

Every day my job as president and CEO is to ensure Oswego Health employees have the tools they need to do the job; the teammates required to get that job done; and the worklife balance that allows them to reset when the workday is done. That isn’t an easy task and certainly finding that latter balance for our teams right now is problematic due to the workforce shortage nationally. Speaking about the challenges they face and advocating for them in Washington and Albany is hopefully also impactful. We need legislators and regulators to understand exactly how challenging an environment healthcare is right now. If I can be a thought leader and spark conversation that leads to improvements in those three areas, that’s what I’ll do.

Angela Belmont Senior Vice President, Chief Nurse Executive, Bassett Healthcare Network. With organization since: August 2022.

In current position since: August 2022.

Education: Bachelor of Science in nursing

and a Master of Science in nursing administration from the SUNY Institute of Technology (now SUNY Polytechnic Institute). Doctorate of Nursing Practice in system leadership from Rush University

in Chicago, Illinois.

Career highlights: Has served in nursing

administration for over 30 years. Worked as chief nursing officer and vice president of patient care services at Cooley Dickinson Health Care, a member of the Mass General Brigham Health System in Massachusetts. While there, provided leadership, oversight, and support of the system’s established leaders in patient care services and VNAHospice, plus advanced the dyad program of nursing and physician collaboration. Served as assistant vice president of nursing for the Mohawk Valley Health System in Utica and held various progressive positions at Faxton-St. Luke’s Hospital in Utica for over 20 years.

What is your biggest challenge in your current position? “Time is my biggest challenge

across the board. Having enough time to visit every Bassett Healthcare Network hospital and clinic to get to really know and express my extreme gratitude to the people that are doing this important work. Appointing enough time to stay current on all the changes and technological innovations that are occurring within healthcare is also considerably challenging. Having enough time to connect with patients and families about their experience with us.”

What is your greatest strength professionally?

“Relationship-building is probably my greatest strength professionally. I am a servant leader and take great pride in the relationships I build with others. I believe trust is the foundation to getting work done so these relationships are instrumental to the success of initiatives we put forth.”

If you could make one change to the current healthcare system, what would it be? “I would

change the typical false public perception that nursing is a secondary, supportive profession as opposed to recognizing nurses for the frontline leaders they are. I continually work to inspire young people to join the healthcare workforce for all the right reasons, and to reignite the fire within nurses who are already tirelessly working to make a difference. A main focus of this realignment is to reinforce the vital role nurses play in day-to-day patient care, academic research, health policy planning, and various other critical health management competencies nurses have.”

How do you support the well-being of your team?

“Supporting my team is very important to me as a nursing leader. Shared governance is an important avenue that allows staff to have a voice and be heard. There are many teams and committees for them to participate on

Central New York | HEALTHCARE GUIDE 2024

to help bring about change. We also are participants in the DAISY Award program that recognizes nurses for the extraordinary work they do every day. We have designated areas with aroma therapy and other forms of relaxation on our nursing units that provide a place to relax and take a break from the busy floor. I am currently enrolled in a nurse coach program to identify other tools and ways to help our nurses stay inspired.”

experience and leadership in the management of rural health systems.”

What is your greatest strength professionally?

win’ partnerships.”

If you could make one change to the current healthcare system, what would it be? “The

How can the healthcare industry in the region be improved? “By engaging all players in ‘win-

Heather Bernard Chief Nursing Officer and Vice President of Clinical Services, Community Memorial Hospital.

Scott A. Berlucchi President and Chief Executive Officer, Auburn Community Hospital.

With the organization since: February 2022. In current position since:

With organization since:

February 2022.

2007.

In current position since: 2007.

Education: Bachelor’s degree in finance

and economics, Stonehill College, North Easton, Massachusetts. master’s degree in health service administration, George Washington University, Washington, D.C.

Career Highlights: Served as president and

CEO of two regional health systems in Pennsylvania prior to working at Auburn Community Hospital; engineered and led a comprehensive operational and financial turnaround at Auburn Community Hospital and the Elk Regional Health System; served as the director of planning and licensure for the Hospital and Health Systems Association of Pennsylvania; more than 20 years of experience in healthcare systems management. Currently serves as president and CEO Auburn Memorial Medical Services, P.C., and president and CEO of Finger Lakes Center for Living, a five star rated long term care residential facility connected to the hospital.

Current affiliations: Member of Board of

the Performing Provider Systems (PPS)/ Delivery System Reform Incentive Payment Program (DSRIP),, Board of the American Hospital Association Regional Policy Board 2, additionally, serves on a number of state and local healthcare boards and is active in numerous local community organizations.

How do you describe your managerial philosophy or approach? “Management is an exercise in team building. Senior leaders best lead when they coach all leaders in the organization to ‘excellence.’”

Skills which make you an effective leader:

“Interpersonal and communication skills that promote team building; successful

Education: Doctor of Nursing Practice in infection prevention and environmental safety.

Career Highlights: “I have been a registered

nurse since 1995. My primary bedside nursing practice was in critical care; In 2003, I entered a long time career in the profession of infection prevention in acute care hospitals, acquiring certification in infection control and epidemiology and received Fellow of APIC (Association for Professionals in Infection Prevention and Control) status, which is a distinction of honor for infection preventionists who are not only advanced practitioners of infection prevention practice, but also leaders within the field. I continue to maintain certification and fellowship requirements. My passion for advancing the practice of infection prevention drove scholarly work with the APIC competency model resulting in the development and publication of a professional development program and clinical ladder for IP’s. In August 2020, I transitioned from the hospital to the Centers for Disease Control and Prevention Foundation assisting hospitals and nursing homes in NYS prevent and mitigate COVID outbreaks in facilities during the COVID pandemic. In 2022, I transitioned to the role of chief nursing officer and vice president of clinical services at Community Memorial Hospital.”

Current affiliations: Association for

Professionals in Infection Control and Epidemiology (APIC); NYS Organization of Nurse Executives (NYONE).

What is your biggest challenge in your current position? “The continuously changing health care system during the post pandemic period.”

HEALTHCARE GUIDE 2024 | Central New York

“I am a transformational leader, mentorship, putting research into practice.”

staffing challenges post-pandemic.”

How do you support the well-being of your team? “Regular team-building exercises; outside of work activities; regular one-onones.”

Thomas Carman President and Chief Executive Officer, Samaritan Medical Center. With organization since: 2004.

In current position since: 2004.

Education: Bachelor’s degree in pharmacy,

Massachusetts College of Pharmacy; master’s degree in business administration, Syracuse University.

Career Highlights: Previously with Cortland Regional Medical Center (1997 to 2004).

Affiliations: Vice chairman of Fort Drum

Regional Health Planning Organization; immediate past chairman of Advocate D r u m / Fo r t D r u m R e g i o n a l L i a i s o n Organization; North Country Initiative, board member; Healthcare Partners of the North County, board member; Iroquois Healthcare Association, board member; Healthcare Association of New York State, vice chairman; Greater Watertown-North Country Chamber of Commerce; American College of Healthcare Executive, fellow.

Marie Carter-Darling Senior Director Medical Group Administration, The Guthrie Clinic. With the organization since: Jan. 2, 2018. In current position since: Jan. 2, 2018.

Education: Bachelor of Professional Studies. Currently working on Master of Science in health care administration with an anticipated graduation date of May 2025.

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Career Highlights: “In collaboration

with leadership, led the medical group practice through acquisition with an 84% provider retention rate, with the addition of 43 providers thereafter that have been retained; increased likelihood of recommending practice by 7% between fiscal year 2021 and 2023; exceeded patient seen goals for medical practice visits by 17% in fiscal year 2022 and 5% in fiscal year 2023; maintain employee engagement of direct reports at a tier 1 status under the Press Ganey tier structure.”

our leaders don’t get burnt out and have a strong support system around them in their clinics. We make note of proud moments daily to recognize each other and our teams – empowering our people to be the best they can be every day. Lastly, as a senior leader, I prioritize rounding in each clinic at least monthly to staff present with front line staff and thank them for what they do. This also gives an opportunity to listen to concerns and areas of opportunity.”

Jeff Coakley

Current affiliations: Active member of ACHE

President and Chief Executive Officer, Community Memorial Hospital.

(American College of Health Executives) and HFMA (Healthcare Financial Management Association). Member of the board of directors for Cortland Memorial Foundation; active volunteer in community groups and events such as the Relay for Life and Cortland County Advocacy Center.

With the organization since: November 2020. In current position since:

What is your biggest challenge in your current position? “Recruitment and retention of both

providers and staff. The COVID pandemic coupled with the economic shift of several industries increasing their compensation model, resulted in a decline in the health care worker population.”

What is your greatest strength professionally?

“ Pa t i e n t a n d e m p l o y e e - c e n t e r e d , collaborative, highly organized and resilient.”

If you could make one change to the current healthcare system, what would it be?

“Population health. Health systems around the world struggle to find the right balance and structure to support overall population health. As a wealthy country, the U.S. is in desperate need to move toward some type of balance where we are covering our population’s needs without creating such financial stress on the system. We need a shift to regulate payments and fees that reduce waste and promote a high-quality environment without overpayment for service. Ethical frameworks across the nation support the notion that healthcare should be a human right, noting that equality and equity promote positive health outcomes. Lack of medical care is harmful, and I believe we are seeing the shift in access to medical care resulting in increased utilization of higher cost resources and higher cost pharmaceuticals that could otherwise have been avoided with appropriate preventative care.”

How do you support the well-being of your team? “We focus on work life balance and

positive reinforcement. My team supports each other — when one is out of the office for the day, another leader is assigned to support the staff with any needs. We promote a balance of workload with delegation so that

November 2020.

Education: MBA from Le Moyne College

and BS in business administration from SUNY Oswego. Certificate in healthcare leadership advancement from the Johnson School at Cornell University.

Career Highlights: “Over the course of

my career, spanning 25 years with a previous healthcare system and now with Community Memorial Hospital (CMH), I have had the privilege of contributing to the growth and development of healthcare services in Central New York. In my previous position, I supported the development of the healthcare system by strategically growing physician practices, introducing new services tailored to community needs and successfully securing federal and state grants. Since joining CMH, my dedication to community-based healthcare has continued. One notable highlight has been the expansion of services at CMH, exemplified by the establishment of a multi-provider team for an orthopedic practice. This initiative not only reflects our responsiveness to the evolving healthcare needs of the community but also showcases our commitment to assembling skilled and collaborative healthcare teams. Additionally, we are actively engaged in the capital transformation of our facility, reflecting our commitment to providing state-of-the-art infrastructure that aligns with the high standards of care we aim to deliver. These collective efforts underscore our team’s passion for advancing healthcare accessibility and quality to ensure that CMH remains a pillar of health and wellness in our community.”

Current affiliations: Madison County Rural Health Council Board; Society

HEALTHCARE GUIDE 2024 | Central New York

for Healthcare Strategy and Market Development, Iroquois Healthcare Association, Healthcare Association of New York State.

What is your biggest challenge in your current position? “As the CEO of a critical access

hospital in a rural community, I find myself navigating a multifaceted set of challenges that require strategic consideration and innovative solutions. The most significant challenge pertains to the retention and recruitment of providers and clinical support staff. In rural settings, the pool of available healthcare professionals is far more limited, making it crucial to develop and implement comprehensive strategies to retain and attract skilled and dedicated individuals. This involves establishing effective partnerships with our existing providers and staff to help retain their service for the community as well as showcasing the unique advantages and rewarding aspects of serving patients in a critical access hospital. By proactively addressing individual’s personal and professional goals, our leadership team aims to continue growing access to highquality care with a skilled and diverse team.”

What is your greatest strength professionally?

“Finding the truth in the middle. In other words, listening and supporting collaboration with many audiences simultaneously is a must as a leader in a small organization. Individuals and teams must understand their role in executing the strategic plan to drive sustainable growth and position our organization as the preferred healthcare facility in the region. Building upon this collaborative strength, I also attempt to align organizational goals with the evolving healthcare industry landscape. Our leadership team is committed to transparency, communication and inclusive decision-making, with the goal of creating a shared sense of purpose among providers and staff as our organization continues to change.”

If you could make one change to the current healthcare system, what would it be? “If I

were to suggest a positive change for our healthcare system, it would be the expansion of medical school and residency programs as well as allied healthcare support staff educational programs in New York state. The deepening shortages of professionals in all areas of clinical service are reducing access to care for patients and increasing costs to unsustainable levels across the industry. Furthermore, many studies have shown that these shortages are disproportionately impacting rural health systems as the next generation of professionals prefer to live in urban communities.”

How do you support the well-being of your team? “Supporting the well-being of the

CMH team is a top priority, and we employ a multifaceted approach to ensure a positive work environment. One key aspect is fostering increased communication among all staff members. This involves creating avenues for open and transparent dialogue, ensuring that every team member feels heard and valued. We promote a culture of accessibility by making leadership available for discussions and feedback. By establishing an open-door policy, we encourage team members to voice their concerns, share ideas and seek support whenever needed. Furthermore, we recognize the importance of providing resources and tools to individuals that contribute to the overall well-being of the team. This includes professional development opportunities and initiatives that address the holistic needs of staff members. Additionally, we strive to create a positive and inclusive work culture that values diversity, promotes collaboration, and recognizes the contributions of each team member.”

Robert J. Corona Chief Executive Officer and John B. Henry Professor of Pathology / Senior Associate Dean of Clinical Affairs, Norton College of Medicine, Upstate University Hospital. With the organization since: Training and

faculty, 1986-1991; chairman and chief executive officer, 2012-present.

Professorship, John B Henry professor of pathology and laboratory medicine; computer professional of the year; board certification, neuropathology, anatomic pathology, clinical informatics.

Current affiliations: American Board of

Pathology; American Society of Clinical Pathology; board member, Cornell University Institute for Healthy Futures; American College of Healthcare Executives.

What is your biggest challenge in your current position? “The biggest challenge is time. We

Education: Un d e r g r a d u a t e , I t h a c a

College; medical school, New York College of Osteopathic Medicine at New York Institute of Technology; Master of Business Administration, University of Massachusetts at Amherst.

are doing more with less available time and less resources. Other challenges include a diminishing workforce at a time when our services are in great demand, constraints on our capacity and investments for our infrastructure, which are much needed. Another key challenge and concern is violence against our workforce. Violence against health care workers is a growing national program, not limited in any way to Central New York.”

Career Highlights: “Outstanding hospital

What is your greatest strength professionally? “I

In current position since: March 2018.

executive of the year, CNY Business Journal; Becker’s Top 100 CEO’s to know; appointment to New York State Board for Medicine; SUNY Upstate’s President’s Award for Excellence in Teaching; named

am an adaptable constant work-in-progress person. I am constantly reinventing myself.”

If you could make one change to the current healthcare system, what would it be? “Overhaul

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healthcare financing.”

Mantosh Dewan President, Upstate Medical University / SUNY Distinguished Service Professor.

How do you support the well-being of your team? “I emphasize kindness to self and

others, and we work to get rid of unnecessary tasks so people can work at the top of their training and skill set. We identify this with the acronym G-R-O-S-S: Get Rid Of Stupid Stuff.”

With the organization since: 1979.

Nancy Daoust

In current position since:

Chief Ambulatory Officer, Upstate University Hospital.

Named president in November 2020. Served as interim president since December 2018.

With the organization since: April 2002.

Education: M.B.B.S from the University

In current position since: 2019.

Education: Doctor

of Education in executive leadership, St. John Fisher College; master’s in management, Keuka College; Bachelor of Science in healthcare administration, SUNY Brockport; Associate of Applied Science in medical assisting, SUNY Alfred.

Career Highlights: “This year we opened

the Upstate Wellness Institute, a stateof-the-art ambulatory facility designed to bring together several key services which promote wellness for patients, staff and health care providers. Guided the development and implementation of innovative health models such as Upstate’s Hospital at Home, and Team Based Care; and driving ambulatory growth strategies.”

Current affiliations: ACHE of Upstate

New York; fellow, American College of Healthcare Executives; MedBest Medical Management board; NYS Licensed Nursing Home Administrator.

What is your biggest challenge in your current position? “Creating better access to care for all.”

What is your greatest strength professionally?

“Strive to meld a strong work ethic, a continuous quest to learn and keep a sense of humor.”

If you could make one change to the current healthcare system, what would it be? “Improve

the reimbursements for primary care and preventive health services.”

How do you support the well-being of your team?

“Encourage the team to put themselves and their families first and everything else will fall into place.”

of Bombay, T.N. Medical College, India; residency in psychiatry at Upstate Medical University.

Career Highlights: “Served in numerous

leadership roles at Upstate, including as chair of the department of psychiatry and interim dean of the College of Medicine. As interim president, increased and enhanced local mental health services. Led the university’s and SUNY’s response to the COVID pandemic. This included developing the world’s best saliva COVID diagnostic test, one million of which were used systemwide by SUNY to test students and keep campuses safe and a total of over 4 million nationwide; provided university leadership in the development of the first COVID vaccine with a faculty member serving as the principal investigator of worldwide clinical trials and by hosting all trials of the Pfizer/BioNtech vaccine in adults and children; Upstate served as a New York state vaccine hub for the region; and is now one of four sequencing labs to track variants in the state. Fostered a major expansion of specialty clinical services across the region.”

What is your biggest challenge in your current position? “Our greatest challenge is trying

to meet the needs of our community, either through patient care or education and training to increase the numbers of health care professionals. Each year, we turn away thousands of patients who need a level of expert care available only at Upstate; similarly, we are unable to accommodate thousands of students who want to join our programs and become health care professionals.”

What is your greatest strength professionally?

“The joy of being able to value and respect each of the 11,000 amazing people who work at Upstate — not as a group but each as a special, talented individual.”

If you could make one change to the current healthcare system, what would it be? “We need to create a healthcare system. The current

HEALTHCARE GUIDE 2024 | Central New York

“system” is not broken as widely reported; there has never been a coherent system to break. Health care has been governed by a patchwork of (mostly) good ideas that have always lacked coherence, have large gaps, and often conflict, and the fractured way healthcare is offered is the result of the lack of healthcare system.”

How do you support the well-being of your team?

“I support our team by valuing and respecting each of them as remarkable individuals, actively listening, then responding to their needs, both professional and personal, and watching them excel in their roles.”

Ashley Edwards Chief Nursing Officer, Rome Health. With the Organization since: 2012. In current position since: June 2022.

Education: Master of

Science in nursing, currently attending Doctor of Nursing Practice at Baylor University.

Career Highlights: Team model nursing, acute

care, ER maternity, TTP development. RN turnover rate between 0-4% each month.

Current affiliations: NY-ANA, member. What is your biggest challenge in your current position: “Staffing as it relates to acuity and

workflows to ensure quality as it comes. Patient satisfaction and staff satisfaction.”

If you could make one change to the current Healthcare system, what would it be: “Improve nursing work-life balance, and create an environment where burnout and violence on healthcare workers doesn’t exist.”

How do you support the well-being of your team: “Ongoing debriefings during day-

to-day operations, not just during critical events; employee health and well-being collaborations; hosting an employee wellness seminar and a nurse coach for all Rome Health employees.”

Kate Flannery Executive Director, Upstate New York Chapters, Alzheimer’s Association. With the organization since: August, 2023. In current position since: August, 2023.

Education: Bachelor of Arts, Lemoyne

College; Master of Science in social work, Syracuse University.

Professional achievement awards include:

Central New York Business Journal 40 Under 40, Syracuse University School of Social Work Distinguished Alumnae Award, Onondaga County District Attorney’s Award, Central New York Women in Business Award, Syracuse Post Standard Achievement Award.

Career Highlights: Previous leadership

positions in Syracuse include: executive director, Rape Crisis Center; co-executive director, Vera House; executive director, Susan G. Komen, Upstate New York

Affiliate; Francis House, director of mission outreach and education. Professional achievement awards include: Central New York Business Journal 40 Under 40, Syracuse University School of Social Work Distinguished Alumnae Award, Onondaga County District Attorney’s Award, Central New York Women in Business Award, Syracuse Post Standard Achievement Award.

What is your biggest challenge in your current position? “Prioritizing the numerous critical areas that the organization addresses.”

What is your greatest strength professionally? “My respect and compassion for the team of professionals with whom I am privileged to work.”

If you could make one change to the current healthcare system, what would it be? “Putting a greater emphasis on the importance of mental health support.”

How do you support the well-being of your team? “I try to respect each of them as individuals and take their personal needs into account together with the needs of the organization.”

Philip A. Heavner Chief Medical Officer, Guthrie Cortland Medical Center. With the organization since: Jan. 1, 2020. In current position since: Sept. 1, 2023.

Education: Doctor of Medicine, University of Virginia; MBA in healthcare management, Clarkson University; Bachelor of Arts in chemistry and biology, McDaniel College. Career Highlights: Currently chief medical

officer, Guthrie Cortland Medical Center; system chief, pediatrics at Guthrie 2020-2023; chief of pediatrics, Bassett Healthcare Network, 2006-2019.

Current affiliations: Assistant professor

of clinical pediatrics, Geisinger Commonwealth School of Medicine; clerkship director, Guthrie Campus of Chief Medical Officer, Guthrie Cortland Medical Center.

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What is your biggest challenge in your current position? “Balancing limited or scarce resources to meet the clinical needs of the community, in the context of quality, safety, and patient experience.”

What is your greatest strength professionally?

“I have been very successful mentoring colleagues and helping them grow in their careers; personally, professionally, and clinically.”

If you could make one change to the current healthcare system, what would it be? “I would

fundamentally reform the delivery of mental health services, from reimbursement and incentive structures to delivery models, to training programs. The current delivery of mental health care is the greatest failure of our system.”

How do you support the well-being of your team? “I am present for them; I hear them

and see them, and I actively work to help them in any way that I am able. I work to understand the resources available to them, and to advocate for closure in gaps that are identified.”

Scott Jessie Chief Nursing Officer, Upstate University Hospital. With the organization since: 1999. In current position Sept. 16, 2021

Current affiliations: American Organization of

Nursing Leadership, New York Organization of Nurse Executives and Leaders, Central New York Organization of Nurse Executives and Leaders.

What is your biggest challenge in your current position? “The challenges are many and that’s what makes the role exciting. I think the single biggest challenge right now is staffing and capacity management.”

since 1999 in various roles, including as operations section chief during COVID-19 response, and executive director of nursing, with oversight for the following areas: emergency services, triage and transfer center, Poison Control Center, administrative supervisor group, staffing support specialist group, throughput operations center, patient flow administrator, throughput nurse team, discharge hospitality center nursing business operations.

What is your biggest challenge in your current position? “Learning to understand and

navigate new systems whether they be financial, programmatic or as a nonprofit organization certainly have been big challenges.”

What is your greatest strength professionally?

“I think my biggest strength is collaboration.”

“One strength that I believe I possess is the ability to build relationships whether they are internally or in the community. In this field, everything comes down to the relationships you build and foster.”

If you could make one change to the current healthcare system, what would it be? “Improve

If you could make one change to the current healthcare system, what would it be? “Ease

What is your greatest strength professionally?

the financial footing of all healthcare organizations so we can collectively meet the incredible needs of our communities. A better financial picture lets us all invest in our people, infrastructure, and services.”

How do you support the well-being of your team?

“By tackling tough issues like increases in workplace violence and burnout. We have a chief wellness officer, a dedicated staff social worker, a strong EAP program, workplace violence coordinators, and a strong focus on managing workload and helping people disconnect from work. We are creating recharge spaces for staff to be able to decompress for a few minutes during their shift as well. We try to be flexible with scheduling, and offer remote work opportunities where we can.”

Executive Director, Onondaga Council on Alcoholism & Addictions, Inc. (dba Prevention Network). With the organization since: 2013. In current position since: January 2023.

Education: Bachelor of Arts degree from The Evergreen State College, Credentialed Prevention Specialist (CPS).

Career Highlights: “Being selected as

executive director at Prevention Network has been a career highlight. I started with the organization as a volunteer in 2011 and am thrilled to still be here in this new capacity.”

Current affiliations: Board member for the Onondaga County District Attorney’s

HEALTHCARE GUIDE 2024 | Central New York

of access and simplicity of processes. Our healthcare system is challenging to navigate and without support can be daunting.”

How do you support the well-being of your team? “Prevention Network believes strongly

in the substance abuse and mental health services administration’s eight dimensions of wellness which include the emotional, physical, occupational, intellectual, financial, social, environmental and spiritual aspects of each person’s life. We recognize that there are at least these eight different areas of an individual’s life that need to be aligned for overall well-being. We try to incorporate this attitude of mindfulness into our internal team activities as well as the work we do in the community.”

Jeffrey Morgan

Donna Knapp

Education: Doctor of Healthcare Administration degree, Oklahoma State University, expected graduation, spring 2025; 2023, MBA, Lamar University; 2007, Master of Science in nursing, clinical nurse specialist with minor in adult education, SUNY Upstate; 2003, Bachelor of Science degree in nursing, SUNY Upstate; 1998, Associate of Applied Science in nursing, Cayuga Community College. Career Highlights: Has worked at Upstate

Advisory Council; one of event coordinators for the LaFayette Apple Festival.

Senior Vice President, Chief Financial Officer, Bassett Healthcare Network. With organization since: March 2023.

In current position since: May 2023.

E d u c at i o n : B a c h e l o r o f B u s i n e s s

Administration degree from Florida Atlantic University, specializing in accounting; Master of Business Administration from the University of Miami with a certificate in healthcare administration.

Career highlights: Joined Bassett as senior

vice president and chief financial officer after having served as the network’s interim chief financial officer. Prior to arriving at Bassett in March 2023, had served as interim regional chief financial officer for PeaceHealth in Vancouver, Washington. Has extensive executive-level leadership

and finance experience, including serving as treasurer and chief financial officer at Finger Lakes Regional Health System in Geneva, New York; vice president of finance and chief financial officer at Brooks-TLC Hospital System in Dunkirk, New York.

If you could make one change to the current healthcare system, what would it be? “I would change our system to a single-payer system…Medicare for all, one might say.”

Current affiliations: Certified public

questions often and am always supportive of my team’s professional development, assisting them in locating relevant programming when warranted.”

accountant. Fellow of the American College of Healthcare Executives. Fellow of the Healthcare Financial Management Association.

What is your biggest challenge in your current position? “The biggest challenge in my

How do you support the well-being of your team? “I maintain an open-door policy, ask

Mark Muthumbi

current position is continuing to find ways to keep our health system financially viable while also remaining able to serve our communities during this time of staffing shortages, inflationary pressures and the everchanging healthcare landscape.”

Central New York Regional President / Vice President, Commercial Sales Eastern Markets, Excellus BlueCross BlueShield.

What is your greatest strength professionally?

With the company since:

“My greatest strength professionally is my people skills. While I’m an accountant by training, to be successful as an executive I find it imperative to find ways of positively interacting with all of the constituents of the health system such as board members, patients, medical staff, support staff, government regulators, among others.”

1999.

In current position since: July 2020.

Education: Master’s degree in business

administration from Le Moyne College, Syracuse; bachelor’s degree in business administration from Liberty University, Lynchburg, Virginia.

Career highlights: As regional president,

Muthumbi combines his leadership of commercial sales and account management for the eastern markets (Central New York, Utica and Southern Tier regions) with additional responsibilities of supporting and maintaining business and quality health, and provider networks for CNY region. He is a 40 Under Forty award recipient, graduate of the Leadership Greater Syracuse, and a certified health consultant professional with the BlueCross BlueShield Association and the Academy for Healthcare Management. He is licensed in life, accident and health insurance with the state of New York.

Current affiliations: Board member,

the Longhouse Council (Boy Scouts of America); Hospice of Central New York; Pan African Community of Central New York (PACCNY); and HealtheConnections.

What is your biggest challenge in your current position? “One of the biggest challenges

from a health care perspective is dealing with the lingering post-COVID effects that continue to affect the general status of our members’ health care. For example, we continue to see an increase in anxiety, depression and mental health concerns.

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Health disparities are also an area of challenge in our communities.”

What is your greatest strength professionally?

“If I had to pick, I would say my interpersonal skills are my greatest strength. In my role, I work with many stakeholders and my ability to listen, understand, engage and ultimately follow through, is critical.”

If you could make one change to the current health care system, what would it be? “Health

care issues are multifaceted and cannot be addressed adequately by just one or a few community stakeholders. If there is one tweak I would make, it would be to amplify community collaboration and Partnerships to address and improve the wellbeing status of our members and communities.”

County, without limiting our potential for future growth. Receiving the 40 Under 40 award from the CNY Business Journal in 2018, joining the list of other young distinguished leaders is also a true highlight and an honor. Earning my fellowship status with the American College of Healthcare Executives in June of 2019. Leading expansion and growth opportunities in the middle of COVID-19, which resulted in opening of two new practice sites in Oswego County and a new dental partner within long-term care.”

Current affiliations: Director, Central New

a company that has a great culture, for which it has been recognized locally and nationally. One of our seven work culture values and behaviors is, ‘We care about our wellbeing.’ We support this by genuinely caring and having interest in each other, appreciating and recognizing contributions and accomplishments, modeling best practices, and helping others, to list a few. We also promote our health benefits and employee assistance programs regularly for awareness of resources that are available to the team to help them be at their best.”

York Area Health Education Center; director, County of Oswego Industrial Development Agency; treasurer, Operation Oswego County, Inc.; treasurer, Oswego County Integrative Delivery Network Independent Provider Association, LLC; vice president, Upstate Community Health Collaborative Independent Provider Association, LLC; vice president, Finger Lakes Independent Provider Association; fellow, American College of Healthcare Executives; member, Oswego County Health Department Professional Advisory Committee; member, New York State Association for Rural Health; member, Community Health Center Association of New York State; member, Medical Group Management Association; member, Healthcare Financial Management Association; member, Zonta Club of Oswego.

Tricia Peter-Clark

How do you describe your managerial philosophy or approach? “My approach aims to build

How do you support the well-being of your team? “I am very fortunate to work for

President and Chief Executive Officer, ConnextCare With organization since: 2013

In current position since: 2021

Education: Bachelor’s degree in health services, D’Youville College; Master of Business Administration, St. Joseph’s College; board-certified in healthcare management, American College of Healthcare Executives. Career highlights: “During my tenure at

ConnextCare, I am most proud of bringing together disparate operations and cultures, from the five acquired practices into one unified and efficient primary care network throughout Oswego County. Subsequent to the integrated practices, I am proud of the leadership I provided during our rebranding campaign that led to our new name, ConnextCare, which truly signifies the magnitude of reach we have across Oswego

strong relationships with staff across all disciplines, demonstrating a high level of respect, trust and integrity, which yields a motivated, hardworking and committed workforce full of endless collaboration and growth.”

Skills that make you an effective leader: “I have

strong communication skills, with a high level of decisiveness. I’m flexible to changes daily and believe that delegation is an art, not a weakness. I demonstrate a continuous positive attitude and enjoy mentoring talent around me as they are capable of great things if you share your vision and constructively guide them along the way.”

How can the business climate in Oswego County be improved? “Continue to showcase the many assets we have within our county, to encourage the attraction of new businesses, while supporting the expansion of others.”

HEALTHCARE GUIDE 2024 | Central New York

Maryann Roefaro Chief Executive Officer, Hematology-Oncology Associates of CNY. With organization since: May 2002.

In current position since: May 2002.

Education: Bachelor’s

degree, Albany College of Pharmacy; master’s degree, SUNY Upstate Medical University; Doctor of Divinity degree from the American Institute of Holistic Theology.

Career Highlights: 2002 to present: CEO of

Hematology-Oncology Associates of CNY; 2000-2002: senior vice president, primary care services, Crouse and Community General hospitals; 1996-2000: corporate vice president for ambulatory care services, Crouse Hospital; 1990-1996: administrator, North Medical Family Physicians and North Medical Urgent Care; 1989-1990: laboratory manager at North Medical Laboratory Services; 1984-1988: microbiology section head, Community General Hospital.

Current affiliations: President, Cancer

Connects; board member, Breast Care Partners, OCC Foundation, Wisdom Thinkers Network, Excellus BlueCross BlueShield; clinical associate professor, SUNY Upstate Medical University since 1990.

What is your biggest challenge in your current position? “The biggest challenge we have

in healthcare — especially independent physician-owned medical practices — is the incredible increase in expenses without any or little reimbursement increases for services rendered. Unlike other industries, we are incapable of increasing our prices. For example, Medicare will be reducing our payments for 2024, knowing that the general cost of living and increased employee expenses (wages and benefits) increases each year. We have seen significant increases in wages after COVID and the staffing shortages that the healthcare industry had to traverse. Insurance reimbursement is usually based on Medicare payments and are often associated with minimal increases. This is unsustainable unless there can be some way to do more with less or diversify or expand service lines to mitigate the lack of revenue from medical services. This is not new for 2024 as this issue presents itself each year and mandates a level of creativity and expert management of operations.”

What is your greatest strength professionally?

“My greatest strength is my leadership style.

I have developed a genuine understanding of people and how culture drives operations. The culture we have created among our leaders and staff is extraordinary and we all thrive as a result. You have to love what you do and the challenges and celebrations have to feed your soul at some level to make it all worth the effort.”

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Staci Thompson Interim Chief Executive Officer, Chief Operating Officer, Bassett Healthcare Network. With organization since: May 2023.

In current position since: November 2023.

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“The Difference is clearly that you care very deeply about your work and the people you are caring for”

Education: Bachelor degree in biology from Gannon University in Erie, Pennsylvania; Master of Healthcare Administration degree from Pennsylvania State University in State College, Pennsylvania.

Career highlights: Held progressive

leadership positions for more than 27 years at The Guthrie Clinic in Sayre, Pennsylvania, where she served as the executive vice president and chief operating officer for Guthrie Medical Group. While at Guthrie, also held the role of executive vice president in its performance improvement office; concurrently held vice president system-level positions in Guthrie’s medical group operations, as well as for its oncology service line. Also served as a board member for the United Way, Guthrie Federal Credit Union and Guthrie’s Emergency Operations Center.

Current affiliations: Fellow in the College of Medical Practice Executives.

Kansas Underwood Chief Nursing Officer, Vice President of Operations, The Guthrie Clinic; Guthrie Cortland Medical Center. With the organization since: February 2022. In current position since: February 2022.

Education: MSM (masters in science and management), BSN (bachelors in nursing), RN (registered nurse).

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Career Highlights: “Lead project manager

for full deployment and integration of 53 healthcare professionals in COVID mission to New York City from April to June 2020; participating and leading an established Press Ganey journey mapping for our organization, being one of the first to participate in this process; assisting in development and execution of our virtual pulse center, allowing additional resources for our front-line staff.”

Current affiliations: AONL, ANA, HANYS, NYSNA.

What is your biggest challenge in your current position? “My biggest challenge

is recruitment and retention in a time of staffing shortages across the nation. But I am proud of our work to adapt to the everchanging healthcare environment, and come out on the other end with a strong staff willing and able to move forward as a team with the goal of providing the highest quality care.”

What is your greatest strength professionally?

“I would say my greatest strength is the ability to build effective teams and execute change. Healthcare is an ever-changing environment that requires innovation and constant evaluation. Creating a supportive and collaborative environment is crucial to success.”

If you could make one change to the current healthcare system, what would it be? “I think most can agree that our greatest challenge is having more resources available to care for our patients and communities.”

How do you support the well-being of your team? “I truly take pride in the support

that I’m honored to provide for my team. I try to be present and a thoughtful listener. Often just offering a safe place to discuss situations can be all that’s needed. I also strongly believe that you manage-up your team and must truly believe in them. I hold strong to my values and lead with integrity and transparency.”

Mariska van Emmerik Owner, Mariskas. With the organization since: 2003.

only. Patient consultation and assessment, dermatoscopy, laser and light-based therapies, epidermal resurfacing procedures, skin/micro needling and holistic patient care involving the integration between gut health and dermatology; international diploma of organic skincare formulation, 2020-current. UK.; Xtract, Dr Ben Johnson, 2020-2021. Dallas, Texas, and Maryville, Pennsylvania; dermal scar remodeling course and holistic tattoo removal; eyelash extensions trainer, Lavish Lashes, 2005-2006, East Coast USA; advanced medical aesthetics, 2003. Austin, Texas; tattoo removal, laser theory and applications, dermaplaning, chemical peels; permanent makeup training, 1999. Melbourne, Australia; licensed aesthetician, 1990. Melbourne, Australia. 2,200-hour course focused on skin, anatomy and physiology.

Career Highlights: “I have been so lucky

that my career and experience has allowed me to travel extensively in the U.S., while training lash extension technicians and working closely with celebrity clients including being personally contracted by Bob Marley’s daughter, Cedella. As exciting as that’s been, nothing gives me more pride than seeing the results of each and every one of my clients. My role is all about making a daily difference for all of my clients in their pursuit of beautiful, radiant skin and the ability to define facial features via permanent makeup for cosmetic and medical reasons. I help my clients to gain confidence and to look and feel their best.”

What is your biggest challenge in your current position? “Everywhere you turn you see

cleverly advertised skincare products claiming to be the answer. It is frustrating to see the incorrect or overuse of skincare products and unnecessary ingredients that people are continuously paying extravagant amounts of money for, including extraneous services. If I can give one piece of advice, it would be to make sure you find an aesthetician you can truly trust.”

What is your greatest strength professionally?

“I truly care about and am grateful for my clients. My clients realize pretty quickly that I am looking out for their best interests and what will truly work for them. Their testimonials and before and after photos speak for themselves. I am taking on new clients so do not hesitate to reach out to me so we can start your beauty journey.”

In current position since: 2003.

Education: Graduate

Diploma of Dermal Science, 2022-current. Perth, Australia. Australian qualification

HEALTHCARE GUIDE 2024 | Central New York

Eve Van de Wal Regional president, Excellus BlueCross BlueShield, Utica region. With organization since: 1998.

I n c u r r e n t p os i t i o n since:2008. Education: MBA, SUNY Institute of Technology; master’s in health service management, SUNY Institute of Technology; bachelor’s degree in nursing, SUNY Brockport.

Career Highlights: Prior to becoming regional

president, served the company in a number of management roles. Previously, enjoyed a successful career in nursing, specializing in critical care and cardiac care.

Current affiliations: Board member of

Mohawk Valley Economic Development Growth Enterprises Corporation (EDGE); Health Workforce New York (HWNY); Adirondack Bank; and Utica First Insurance Company. Serves on Masonic Care Community advisory committee and Oneida County opioid taskforce.

What is your biggest challenge in your current position? “One of the biggest challenges is

the changing workforce, particularly in terms of the shift from in-person to hybrid and fully remote workers. We do a lot of things to make sure we are sending out information to employees and keeping everyone engaged.”

What is your greatest strength professionally?

“I truly believe in acting with honesty, transparency, integrity and maintaining a strong ethical approach to every aspect of my life. I believe communication, and active listening in particular, is the key to building strong relationships with employees.”

If you could make one change to the current healthcare system, what would it be? “Health

care should meet the needs of everyone regardless of race, gender, education or where they live. I am proud of the efforts Excellus BlueCross BlueShield is making to deliver health equity to everyone, regardless of socio-economic and other factors. We are working to build stronger communities through impactful partnerships with community-based organizations, bringing services to underserved communities and adapting to a changing world.”

How do you support the well-being of your team? “I believe that communication is a

huge factor in helping support our team, especially with so many remote workers. I have an open-door policy and encourage

members of the team to let me know when they are struggling so I can offer them the support they need. Our employees are offered learning opportunities that will help them deal with stress, develop their career paths, and improve their work-life balance. One of the things that makes Excellus BCBS special is that we truly care about our employees and know that a happy and healthy workforce leads to positive results across the board.”

Anne Marie Walker-Czyz President and Chief Executive Officer, Rome Health. With the Organization since: 2020.

Michael Walsh

Mohawk Valley.”

What is your biggest challenge in your current position: “Creating the financial resources to

Chief Medical Officer, Community Memorial Hospital.

What is your greatest strength professionally:

With the organization since: 2016.

care for the community.”

“Deep commitment to caring for our patients and the workforce that serves them.”

In current position: 2019.

If you could make one change to the current Healthcare system, what would it be: “To be compensated for the services provided timely, this would enable us to care for more patients and people.”

How do you support the well-being of your team:

“By serving them as closely as possible, advocating for what they know is best. Treating them as the leaders they are, closest to the work that is necessary.”

Education: Bachelor’s

degree, University of Michigan; master’s degree, Arizona School of Health Sciences; Doctor of Osteopathic degree, University of Health Sciences.

Career Highlights: Rank of major (0-4) US Army Medical Corps.

Current affiliations: Community Memorial Hospital.

In current position since:

How do you describe your managerial philosophy or approach? Listen to learn.

2021.

Education: RN, MS, Ed.D.

What type of skill set do you possess which make you an effective leader? “I try to listen,

Career Highlights: “Working at Rome Health to redesign community-based healthcare ser vices to increase access to the

lead by example and learn from others.”

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Central New York | HEALTHCARE GUIDE 2024

How can the healthcare industry in the region be improved? “Greater coordination of services, electronic medical records and access to specialty care.”

Henry Weil Senior Vice President, Chief Clinical and Academic Officer, Bassett Healthcare Network. Education: Doctorate

in Medicine from Columbia University College of Physicians and Surgeons in New York City. Bachelor of Science from Hamilton College.

Career highlights: In addition to his

responsibilities as senior vice president, chief clinical and academic officer at Bassett Healthcare Network, also works as senior associate dean for the ColumbiaBassett Program at Columbia University’s College of Physicians and Surgeons. Oversees efforts to support the Bassett Medical Group, quality and safety, talent acquisition, medical staff recruitment, research, and graduate medical education. Has previously held leadership positions in hospital revenue cycle operations, health care informatics, patient experience, management of inpatient building and development of hospitalist and intensive care programs at Bassett Healthcare Network.

Current affiliations: Board-certified in

internal medicine, with a subspecialty certification in geriatric medicine, from American Board of Internal Medicine.

Stuart M. Wright Chief Financial Officer, Upstate University Hospital. With the organization since: 2008. In current position: 2008. Education: Bachelor

of Arts degree in economics, Westminster College; MBA, University of Rochester.

Career Highlights: Has served as chief

financial officer of Upstate University Hospital for over 15 years. Oversees all financial functions for the hospital as well as patient access services,

utilization management and retail and contract pharmacy operations. Among accomplishments is his role in facilitating and driving growth of the enterprise from $500 million in annual revenues to now more than $1.6 billion. Part of this growth was related to his key leadership role in the successful acquisition and integration of Community General Hospital. Also led an organization wide re-engineering of revenue cycle processes, facilitated the growth of retail pharmacy operations to over $170 million in revenues in five years, and drove a paradigm shift in the organization toward financial disciplines, which has resulted in the hospital earnings profits in nine of the past 10 years despite cuts to state support. During the COVID-19 pandemic, was instrumental in monitoring hospital finances, ensuring funding for needed resources to fight the pandemic and working closely with the state and federal governments to address the financial implications of COVID-19 on hospitals and promoting appropriate methodologies for distribution of funds. Has been named to Becker’s List of Top Academic Medical Center CFOs to Know for three out of the past five years. Prior to joining Upstate University Hospital, served in other divisional CFO roles for both Cigna, Inc (a national healthcare insurer) and Empire Blue Cross (a Medicare fiscal intermediary).

Current affiliations: Health Care Financial

Management Association, Vizient CFO Council, New York State Society of Certified Public Accountants, American Association of Certified Public Accountants.

What is your biggest challenge in your current position? “One of the biggest challenges we

face as a public institution are changes to reimbursement methodologies and funding levels from state and federal agencies. Potential funding swings of over $100 million annually can have a staggering impact on our finances and ability to meet the healthcare needs for the communities we serve.”

What is your greatest strength professionally? “I

feel that most of the professional successes I’ve achieved in my career are a result of my tenacity. I may not be the smartest or most eloquent leader, but I am extremely driven for results and rarely if ever will give up on something I believe is important to our organization or patients.”

If you could make one change to the current healthcare system, what would it be? “This is a tough question. I suppose if I had to offer only a single change it would be to somehow simplify our system. Simplify how our patients can timely access appropriate care and simplify how we are paid for delivering

HEALTHCARE GUIDE 2024 | Central New York

that care. So much time and resources are wasted dealing with the complexities and vagaries of our current system.”

How do you support the well-being of your team? “I am very blessed to have an amazing

team of leaders and staff that support my organization at Upstate. They are my greatest asset and I believe that successful leaders are ones who genuinely care about and invest in their staffs.”

Jennifer Yartym President and Chief Operating Officer, Guthrie Cortland Medical Center; Senior Vice President, The Guthrie Clinic. With the organization since: September 2000. September 2019.

In current position since:

Education: Bachelor of Science degree in

physical therapy, Ithaca College; Master of Science in physical therapy, Ithaca College; Master of Business Administration from Alfred University.

Career Highlights: “During my tenure at

Guthrie, I have enjoyed playing an integral role in the growth and development of the organization. I assisted with the planning, development and construction for a multitude of facilities, including the new 250,000 sq. ft Corning Hospital, a medical office building, New Cancer Center as well as HealthWorks Wellness & Fitness Center.

Current affiliations: Board member of

Iroquois Healthcare Association, Seven Valleys Health Coalition, Care Compass Network and Bath Central School District Board.

What is your biggest challenge in your current position? “I believe our biggest challenge is

to continue to evolve within the healthcare industry while being innovative in solving some extremely complex issues, at the same time driving operational efficiency and caregiver engagement and loyalty.”

What is your greatest strength professionally? “I

believe that my open, honest and transparent approach and ability to communicate and collaborate with all stakeholders has been essential to building relationships and successful teams, which I believe to be my greatest strength.”

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Central New York | HEALTHCARE GUIDE 2024

If you could make one change to the current healthcare system, what would it be? “I

would change our current healthcare system by focusing on patients, quality, cost effectiveness and accessibility for all, shifting toward a system based on medical need vs ability to pay.”

How do you support the well-being of your team? “Meeting our team members where

they are at is critically important….by providing opportunities and flexibilities to support work life balance (i.e., flexible schedules, work hours, remote work, wellness programs, etc.) to maintain a happy, motivated, and productive workforce. Rewarding and recognizing our caregivers helps to contribute to a positive team culture and by tailoring our approach to each individual’s needs; we can ensure our team members thrive both personally and professionally.”

Mark K. Zeman Chief Information Officer, Upstate University Hospital. With the organization since: 1995. In current position since: 2017.

Education: Clarkson University, Bachelor of Science, Civil and

Structural Engineering.

Career Highlights: Served as unit manager

at General Electric Company (Aerospace) before joining Upstate in 1995; built the first enterprise network at Upstate, enabling the rollout of an EHR, PACS, email and other enterprise systems and providing universal connectivity, high reliability and throughput; 2004 President’s Employee Recognition Award, Outstanding Contribution of the Year (Non Clinical/ Support); 2009 President’s Employee Recognition Award, Campus Leader of the Year; Associate Administrator over network services, operations, telecommunications, customer support, biomedical engineering (all IT departments) and the hospital’s supply chain and materials-related services; appointed CIO of Upstate Medical University, comprised of four colleges, two hospitals using the Epic EHR and over 10,000 faculty, staff and volunteers; formed the IMT Staff Development Office to focus on succession planning, career development, recruitment and retention, and community engagement for the purposes of generating interest in IT as a career and as a way to recruit younger, more diverse employees; created the moonshot team, which collaborates using data analytics and complex visualization tools to bring new perspectives to problems, resulting in sustainable solutions that positively impact stakeholders, our community and New York state. Their projects have improved clinical workflows, realized a return on the investment of over $1 million in the first half of 2020, broadly

impacted the health of New York state residents and helped SUNY schools make decisions about bringing students back to campuses; designed ELUCIDATE, an app that enables users to establish a newsfeed to follow the progress and status of Upstate projects of interest to them.

Current affiliations: SUNY Council of Chief Information Officers, Healthcare Association of New York State, College of Healthcare Information Management Executives.

What is your biggest challenge in your current position? “With over 30 replacement or new

IT positions open at any given time, staffing is my biggest challenge.”

What is your greatest strength professionally?

“My greatest professional strength is the drive to innovate instead of relying on traditional methods to effect change and resolve long-standing pain points.”

If you could make one change to the current healthcare system, what would it be? “This is

a very difficult question to answer, as there are so many competing changes. My top choices would be to make healthcare less bureaucratic and to improve access.”

How do you support the well-being of your team? “To support the well-being of my team, I promote open and honest personal and professional communication, which is a precursor to building a trustful work environment.”

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HEALTHCARE GUIDE 2024 | Central New York

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Meet our newest Cardiac Team Members

Dr. Ronald L. Kirshner & Dr. Praveena Paruchuri

YOUR HEART CARE IS TOO IMPORTANT TO PUT ON HOLD. THE RIGHT TREATMENT MAKES A DIFFERENCE IN YOUR LIFE. Don't let any heart condition go unnoticed or undiagnosed. Whether it's a routine check-up or a complex procedure, you want expert care from specialists who have the experience and training to care for you. The Auburn Heart Institute is home to a dedicated team of exceptional cardiologists who can offer highly advanced, minimally invasive treatments. It's heart care that doesn't only change lives, it saves them. You don’t have to wait weeks or months for an appointment we have opened our new cardiology offices on the 3rd floor of Auburn Community Hospital. Call today for an appointment: 315-567-0540.

CHARTS 5 BUSIEST EMERGENCY ROOMS (number of visits) Upstate University Hospital

91.274

Crouse Hospital

56,000

St. Joseph’s Health

52,670

Samaritan Medical Center

35,570

Rome Health

28,346

Oswego Health

27,314

Guthrie Cortland Medical Center

25.107

Auburn Community Hospital

23,000

Little Falls Hospital Syracuse VA Medical Center Community Memorial Hospital

15,812

10,702 8,552

Information provided by individual hospitals in November 2023.

NUMBER OF SURGERIES IN LOCAL HOSPITALS

Crouse Hospital

23,000

Upstate University Hospital

17,717 14,699

St. Joseph’s Health 11,130

Samaritan Medical Center 8,000

Auburn Community Hospital Oswego Health

5,081

Rome Health

2,665

Community Memorial Hospital

2,519

Guthrie Cortland Medical Center

2,411

Surgeries performed at each hospital in 2022. Information provided by individual hospitals in November 2023.

HEALTHCARE GUIDE 2024 | Central New York

CHARTS LARGEST REGIONAL HEALTH SYSTEMS - NO. OF EMPLOYEES (excludes Syracuse)

Samaritan Medical Center

2,500

Auburn Community Hospital

1,400

Oswego Health

1,318

Rome Health

723

Guthrie Cortland Medical Center

576

Community Memorial Hospital

450

Information provided by each hospital in November 2023.

CNY LARGEST HOSPITALS NO. OF EMPLOYEES

Upstate University Hospital

11,823 3,460

St. Joseph’s Health

3,200

Crouse Hospital

2,500

Samaritan Medical Center

1,803

Syracuse VA Medical Center Auburn Community Hospital

1,400

Oswego Health

1,318

Rome Health

723

Guthrie Cortland Medical Center

576

Informationm provided by each hospital in November 2023.

Central New York | HEALTHCARE GUIDE 2024

HOSPITALS CENTRAL NEW YORK

HEALTHCARE GUIDE 2024 | Central New York

Auburn Community Hospital Address 17 Lansing St. Auburn, NY 13021 General Information 315-255-7011 Website www.auburnhospital.org President and CEO Scott A. Berlucchi Medical Director or equivalent James Syrett, M.D. Chief Nursing Officer Emily Brooks Number of Employees: 1,400 Licensed Physicians: 55 Number of Beds: 99 Inpatient Visits in 2022: 7,000 Outpatient Visits in 2022: 96,000 Visits to Emergency Department in 2022: 23,000 Number of Surgeries in 2022: 8,000 • Early in 2024 Auburn Community Hospital was scheduled to open a new $20 million comprehensive cancer center on its campus in partnership with SUNY Upstate. ❱ ACH has established the Auburn Heart Institute and received a $21 million NYS Transformation Grant to build a comprehensive cardiac care center. ❱ For 2024 the hospital also plans to expand orthopedics, women’s health and advance care for mental health and addiction issues. ❱ In December 2023 the hospital announced it had contracted with St. Lawrence Radiology Associates PC to provide comprehensive radiology reading services effective Jan, 1. 2024. The offerings include comprehensive coverage of diagnostic and interventional radiology, equivalent to current exams and procedures. St. Lawrence Radiology Associates replaces The University of Rochester Medical Center, which had been reading and reporting radiological exams. ❱ Joshua Alexander in September 2023 was appointed chief operating officer. He joined the leadership team of Auburn Community Hospital after serving at New York– Presbyterian Hospital/Weill Cornell Medical Center as the manager of business administration for the nursing department. In that role, he managed business operations for 32 inpatient nursing units.

Bassett Healthcare Network Address 1 Atwell Road Cooperstown, NY 13326 General Information 1-800-227-7388 Website www.bassett.org Interim Chief Executive Officer, Chief Operating Officer Staci Thompson Senior Vice President, Chief Clinical and Academic Officer Henry Weil, MD Senior Vice President, Chief Nurse Executive Angela Belmont Senior Vice President, Chief Financial Officer Jeffrey Morgan Number of Employees: 4,500 Licensed Physicians: 500 Number of Beds: 320 Inpatient Visits in 2022: 10,809 Outpatient Visits in 2022: 712,784 Visits to Emergency Department in 2022: 77,590 Number of Surgeries in 2022: 12,093 • Bassett Healthcare Network is partnering with Geisinger, a nationally recognized integrated health system in central and northeastern Pennsylvania with 10 hospitals and a 500,000-member health plan, to begin plans to open a specialty pharmacy in 2024. The specialty pharmacy will offer patients access to clinically complex medications that are not available at regular retail pharmacies for complicated diseases ranging from cancer to rheumatoid arthritis and multiple sclerosis. Presently, specialty pharmacies across Central New York are rare. Bassett’s new specialty pharmacy will be the first of its kind across the health system’s eight-county service area. • The interventional cardiology team at Bassett Medical Center in 2023 completed its 100th Watchman heart procedure since launching the program in 2020. The Watchman implant device is approximately the size of a quarter and shaped like a parachute. It is implanted into the heart to close off the left atrial appendage, a blind pouch of heart tissue, to prevent blood clots from forming and causing a stroke. Patients receiving a Watchman typically spend less time in the hospital compared to those who undergo open-heart surgery. The team also completed its 300th transcatheter aortic valve replacement

(TAVR) and was closing in on completing 10,000 coronary stent procedures. The center’s cardiac stenting program is in the top three in New York state in terms of outcomes. • Bassett Healthcare Network, Hartwick College, and SUNY Oneonta gathered in early fall to inaugurate a groundbreaking workforce development partnership aimed at retaining new graduates in the region and addressing critical workforce shortages across Bassett’s network. The effort was named Bassett CARES — career advancement and retention experience for students. Annually, up to 50 recent graduates of Hartwick College and SUNY Oneonta who attain a bachelor’s degree or greater and work in a full-time role at any Bassett Healthcare Network facility can qualify for a loan re-payment stipend while embarking on a career in healthcare. Bassett CARES is open to graduates from all disciplines, not only healthcare programs. Program participants may earn up to $25,000 in loan repayment stipends. For every six months worked in a full-time role, participants will receive $5,000. • Bassett Healthcare Network was selected as a clinical trial site for Alpha DaRT, an investigational treatment for recurrent skin cancers. Bassett Cancer Institute has received regulatory approval to conduct the trial and is the only site statewide outside New York City. Alpha DaRT is designed to deliver a highly potent radiation treatment for solid cancer tumors. While local radiation therapy has been a mainstay of cancer therapy for years, it has been mostly limited to modalities using beta or gamma emissions. Alpha DaRT (diffusing alpha-emitters radiation therapy) is the first localized anticancer therapy to leverage the specific therapeutic properties of alpha particles to treat solid tumors. • Cobleskill Regional Hospital, part of Bassett Healthcare Network, has received its largest single gift ever of more than $600,000 as a bequest from Lotte Kreppein. Long a benefactor of the hospital, this gift was in addition to Kreppein’s decades of philanthropic support. During her lifetime, she made it clear that she appreciated the care she received from Cobleskill Regional Hospital and Bassett Healthcare Network, specifically citing Cobleskill Primary Care and Bassett’s departments of cardiology, orthopedics, and surgery. • Bassett Healthcare Network’s schoolbased health program — the largest rural school-based program in New York state — expanded its services in 2023 by opening its 22nd school-based health

Central New York | HEALTHCARE GUIDE 2024

center at Cherry Valley-Springfield Central School. The program now serves students in 18 school districts across four counties. To date, more than 7,000 students are enrolled across the region. School-based health services are available to all students enrolled in school-based health districts regardless of income, with no out-of-pocket cost to any student or family.

Community Memorial Hospital Address 150 Broad St. Hamilton, NY 13346 General Information 315-824-1100 Website www.communitymemorial.org President and Chief Executive Officer Jeffery Coakley Chief Medical Officer Michael Walsh, DO Vice President of Clinical Services Heather Bernard Number of Employees: 450 Licensed Physicians: 57 Number of Beds: 25 Inpatient Visits in 2022: 1290 Visits to Emergency Department in 2022: 8552 Number of Surgeries in 2022: 2519 • Community Memorial continues to serve as the region’s choice healthcare system, offering primary care in five locations with the hospital campus in Hamilton serving medical and surgical patients, along with outpatient care. Additionally, the brand new and expanded emergency department has seen a continuing trend of increased visits since it opened in 2021, during the height of a COVID-19 surge. • Phase II of the continued transformation project is ready to launch, which will bring renovated and expanded patient care areas to the radiology, laboratory and rehabilitation departments. • Community Memorial continued to grow its medical staff, including providers joining the new orthopedics team, set to welcome new patients to its new practice building in early 2024. Additionally, the primary care network also is growing, to better care for patients locally.

Crouse Health Address 736 Irving Ave. Syracuse, NY 13210 General Information 315-470-7111 Website www.crouse.org Chief Executive Officer Seth Kronenberg, MD Medical Director or equivalent David Landsberg, MD Chief Financial Officer Kevin Randall Chief Nursing Officer Lynne Shopiro Number of Employees: 3,200 Licensed Physicians: 800 Number of Beds: 506 Inpatient Visits in 2022: 20,750 Outpatient Visits in 2022: 605,000 Visits to Emergency Department in 2022: 56,000 Number of Surgeries in 2022: 23,000 • In 2023 Couse Health was named one of 30 ‘most trusted’ hospitals in the U.S. by Monigle Associates an independent healthcare consulting company. The survey was based on input from more than 25,000 U.S. household healthcare decision makers. Crouse ranks 26th on the list. • In 2023 Crouse received the American Heart Association’s Get With The Guidelines — Stroke Gold Plus quality achievement award for its commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines, ultimately leading to more lives saved and reduced disability. • Crouse Health reached a rare milestone in the field of minimally invasive surgery in 2023 — 15,000 robotic-assisted procedures performed since the launch of the program in 2008. Since that time the robotics program at Crouse has expanded to include seven robotic systems, with six da Vinci XI systems and the latest addition of a da Vinci Single Port (SP) system, the only one in Central New York. The program’s 27 surgeons provide the procedures and technology that support a variety of medical conditions in a wide range of specialty areas, including general, bariatric, colorectal, thoracic surgery, GYN

HEALTHCARE GUIDE 2024 | Central New York

oncology, gynecology and urology. • Building on its regional leadership and experience in minimally invasive robotic-assisted surgery, Crouse Health in 2023 added the MakoSmartRobotics technology for total knee, partial knee and total hip orthopedic procedures. The Mako robotic technology can relieve painful arthritis in knees and hips, and it’s been associated with less pain, less need for pain medication, reduced hospital stays and improved knee flexion and soft tissue protection. Mako does not perform the surgery, make decisions on its own, or move without the surgeon guiding it. It’s the surgeon who guides Mako’s robotic arm during the surgery, and it’s the surgeon who is able to make adjustments to the plan at any time as needed. Mako’s 3D CT-based imaging, coupled with technology that provides more accurate and precise maneuverability, results in improved outcomes, such as less pain and quicker recovery times compared to manual surgery, helping patients get back to the things they love quicker. • Crouse Medical Practice (CMP), a multi-specialty practice and integral part of the Crouse Health system, acquired Family Practice Associates, PLLC in a move that was expected to be completed in January 2024. FPA, which will be known as CMP Family Practice, provides care to 50,000 patients from throughout Central New York. At the time of the acquisition, FPA had 13 family practice physicians and other advanced practice providers. • Crouse Health Foundation, the fundraising arm of Crouse Hospital, in 2023 was in the process of acquiring two next-generation digital tomosynthesis machines — known as 3D mammography — that improve early breast cancer detection and save lives, thanks to a donation from Saint Agatha Foundation and JMA Wireless. The foundation provided $406,000 to purchase a new digital tomosynthesis unit for the Hadley J. Falk Breast Health Center at Crouse Hospital, replacing an older version of the technology that was also funded through Saint Agatha support. A second 3D unit, purchased through a Saint Agatha Foundation grant and a matching grant from JMA Wireless, is also in operation. The addition of both machines coincided with breast cancer awareness month.

Finger Lakes Health Geneva General Hospital 196 North Street Geneva, NY 14456 Soldiers and Sailors Memorial Hospital of Yates County, Inc.

Address 418 North Main Street Penn Yan, NY 14527 General Information 315-787-4000 Website www.flhealth.org President and CEO Jose Acevedo Medical Director or equivalent Jason Feinberg, MD Chief Nursing Officer Ardelle Bigos • Finger Lakes Health joined the health system led by the University of Rochester Medical Center (URMC) Aug. 1, 2023. According to hospital officials, the affiliation with URMC helps maintain and expand access to high-quality health services in the communities of eastern Ontario, Seneca, Yates and Wayne counties served by Finger Lakes Health. “Affiliation ensures that we can continue to provide vital services for all our patients and focus on expanding their health care choices in the years to come,” according to physician Jose Acevedo, president and CEO of Finger Lakes Health. “We are proud to join the University of Rochester Medical Center, a center of research and patient care with a reputation for exceptional innovation, quality and safety.” Acevedo noted the advantages of joining a health system that has built meaningful, productive affiliations with other rural hospitals in Upstate New York — at a time when rural hospitals in other parts of the country are financially fragile and at risk of closure. “This connection to one of the nation’s leading academic medical centers will build upon established clinical partnerships, increase access to specialty care, and enhance our ability to serve our communities for generations to come.” • Geneva General Hospital has received the American Heart Association’s Get With The Guidelines–Stroke Gold Plus quality achievement award for its commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines, ultimately leading to more lives saved and reduced disability. “Geneva General Hospital is committed to improving patient care by adhering to the latest treatment guidelines. Our excellent teams collaborate across the continuum of care allowing us to provide stroke patients with the gold standard of quality care they deserve” said Chief Nursing Officer Ardelle Bigos. “Get With The Guidelines

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makes it easier for our teams to put proven knowledge and guidelines to work on a daily basis, which studies show can help patients recover better. The end goal is to ensure more people in our communities can experience longer, healthier lives.” • For efforts to optimize stroke care and eliminate rural health care outcome disparities, Geneva General Hospital received in 2023 the American Heart Association’s Get With The Guidelines – Stroke Rural Recognition Bronze award. The award recognizes hospitals for its efforts toward acute stroke care excellence demonstrated by composite score compliance to guideline-directed care for intravenous thrombolytic therapy, timely hospital inter-facility transfer, dysphagia screening, symptom timeline and deficit assessment documentation, emergency medical services communication, brain imaging and stroke expert consultation. • Soldiers & Sailors Memorial Hospital received the American Heart Association’s Get With The Guidelines - Coronary Artery Disease (CAD) Rural Recognition Bronze award for suspected non ST-elevation acute coronary syndrome (NSTE-ACS).

Guthrie Cortland Medical Center Address 134 Homer Ave. / PO Box 2010 Cortland, NY 13045 General Information 607-756-3500 Website www.guthrie.org President Jennifer Yartym Chief Nursing Officer & VP of Operations Kansas Underwood Chief Medical Officer Philip Heavner, MD Senior Director, Administration Marie Darling Number of Employees: 576 Licensed Physicians: 363 Number of Beds: 144 Inpatient Visits in 2022: 29,526 Outpatient Visits in 2022: 98,765 Visits to Emergency Department in 2022: 25,107 Number of Surgeries in 2022: 2,411 Guthrie is planning to open a new medical office building in Cortland in October 2024. In partnership with McNeil Development, the former JM Murray Center at 4057 W.

Road in Cortland has been transformed into a state-of-the-art facility that will serve patients better. When complete, the front of the building will house primary and walk-in care, along with lab and imaging services in a 16,000 square foot space, bringing the West Road and Homer primary care teams, and patients, into a more comfortable and convenient setting. Modeled after Guthrie facilities in Ithaca, Big Flats and Corning, the facility will offer spacious pause areas for patients, multiple exam rooms, and space for additional primary care providers. Phase two of the project is planned to develop an additional 16,000 square feet into a new home for specialty care services, which was expected to be determined in 2024 based on community need. • The labor and delivery teams at Guthrie Cortland Medical Center and Guthrie Corning Hospital have been recognized by Healthgrades, the leading resource consumers use to find a hospital or doctor. Guthrie Cortland Medical Center (GCMC) is a five-star recipient for C-section and vaginal deliveries. GCMC has maintained the five-star for vaginal delivery for nine consecutive years and C-section delivery for two consecutive years. These five-star distinctions reflect the commitment to consistently delivering the best care possible, placing both hospitals in the upper echelon of hospitals for labor and delivery care nationwide. This award is based on patient outcomes. Patients treated at fivestar rated hospitals for C-section delivery have, on average, a 60.4% lower risk of a complication than if treated at a one-star rated facility. • Guthrie announced a new patient clinic in Cortland, focused on infectious disease. The clinic opened in October 2023. Located on the Guthrie Cortland Medical Center campus at 11 Alvena Ave. in Cortland, the clinic offers consultation for treatment for general infectious diseases, infection prevention, post COVID-19 conditions, bacteremia and chronic hepatitis B (HBV) and hepatitis C (HCV), among other services. • The hospital also added new PET/CT scanner to help with diagnosis and treatment of multiple conditions; renovated its interventional radiology suite; opened new OBGYN clinic to meet community need; and updated/renovated hospital laboratory for in-patient and outpatient testing.

Little Falls Hospital Address 140 Burwell St. Little Falls, NY 13365

HEALTHCARE GUIDE 2024 | Central New York

General Information 315-823-1000 Website www.lfhny.org Interim Chief Executive Officer, Chief Operating Officer Staci Thompson Vice President of Medical Affairs, Critical Access Hospitals Carlton Rule, MD Chief Nursing Officer, Chief Hospital Executive , Critical Access Hospitals Susan Oakes Ferrucci Senior Vice President, Chief Financial Officer Jeffrey Morgan Number of Beds: 25 Inpatient Visits in 2022: 1,012 Outpatient Visits in 2022: 2,933 Visits to Emergency Department in 2022: 15,812 Number of Surgeries in 2022: 695 (outpatient only) • Little Falls Hospital in 2023 celebrated its 130-year anniversary. The hospital has been integral to the health and wellbeing of the Little Falls area and its surrounding communities in Herkimer County and throughout the Mohawk Valley. Little Falls Hospital first opened its doors Nov. 15, 1893, guided by an all-female board of trustees. The new hospital operated out of a rented house, with four beds, one matron and one nurse. In the first three months of operation, the hospital cared for 12 patients, growing to 26 patients in its first year, and jumping to 170 patients in 1896. Today, Little Falls Hospital continues to grow with the community it serves, providing care to 16,000 patients annually. As a critical access hospital within Bassett Healthcare Network, the facility is the only acute care hospital in Herkimer County, with 25 acute, rehabilitation, and special care beds. • Little Falls Hospital received last year a generous donation from the Samuel S. Dale Trust. The gift of $18,127 enabled the hospital to purchase a new EKG unit for Little Falls Hospital’s emergency department. EKGs (or electrocardiograms, which record electrical signals from the heart to check for different conditions) are performed on approximately 10,000 of those patients.

Mohawk Valley Health System Address 1656 Champlin Ave. New Hartford, N.Y. 13413 General Information 315-624-6000 Website www.mvhealthsystem.org President and Chief Executive Officer Darlene Stromstad Chief Physician Executive Kent Hall, MD Senior Vice President/Chief Financial Officer Louis Aiello Chief Nursing Officer Jerome Mendóza Dayao • Mohawk Valley Health System on Oct. 29, 2023 opened a new state-of-art hospital on the same day it closed St. Elizabeth Medical Center in Utica and Faxton St. Luke’s Healthcare hospital in New Hartford. The new hospital — The Wynn Hospital, located at 111 Hospital Dr. in Utica — was named after Steve Wynn, who donated $50 million to the project from his family foundation. Wynn is a Utica native who

made a fortune in the real estate business and the art business, as well as his involvement in the luxury hotel and casino industry. According to MVHS, the new technology and the physical layout of the building provides a much more efficient way for staff to deliver care. • The Mohawk Valley Health System announced that the Wynn Hospital received the Comprehensive Stroke Center designation by the NYS Department of Health and DNV (Det Norske Veritas), reflecting the highest level of competence for treatment of serious stroke events. This designation was initially awarded to MVHS’s St. Luke’s Campus in July 2021 making MVHS the seventh Comprehensive Stroke Center in Upstate New York and the only one between Syracuse and Albany. An on-site survey was performed by DNV, five days after the move to the Wynn Hospital, which reaffirmed the Comprehensive Stroke Center designation at the new location. The surveyors were extremely impressed with the Wynn Hospital program and did not offer any findings or recommendations for improvement. NYS DOH reviewed the DNV findings and performed its own survey of the Comprehensive Stroke Program at the Wynn, also reaffirming the Comprehensive Stroke Center designation.

• In 2022 the two Mohawk Valley Health System (MVHS) hospitals — St. Elizabeth Medical Center and Faxton St. Luke’s Healthcare (now replaced by The Wynn Hospital) generated $1 billion in economic activity in the region, according to an analysis conducted by the Healthcare Association of New York State (HANYS). The HANYS analysis also shows that the MVHS hospitals (now the Wynn Hospital) generated 5,400 jobs as a result of MVHS employees purchasing goods and services locally; expended $298 million in payroll to compensate MVHS employees; generated $119 million in tax dollars by MVHS spending and payroll. The HANYS’ Economic & Community Benefit report also shows that the organization invested $99 million in community initiatives, which include subsidizing care and services to those in need and supporting, with both financial and human resources, community health improvement activities.

Oneida Health Address 321 Genesee St. Oneida, NY 13421 General Information 315-363-6000

Central New York | HEALTHCARE GUIDE 2024

Website www.oneidahealth.org President and Chief Executive Officer Felissa Koernig Vice President of Finance and Chief Financial Officer Jeremiah Sweet Vice President of Operations Chief Operating Officer Mary Parry Vice President of Medical Affairs and Chief Medical Officer Jason D. Lorenc, MD Vice President of Clinical Services and Chief Nursing Officer Rhonda Reader • Oneida Health welcomed its new president and CEO Felissa Koernig on Sept. 18, 2023. At that time, Jeremiah Sweet who served as interim president and CEO resumed his role as vice president of finance and chief financial officer. Koernig came to Oneida Health with over 15 years of leadership experience in strategic and operational management in the nonprofit, federal, and private sectors. She received her Juris Doctorate (law degree) and Master of Business Administration (MBA) from Pennsylvania State University and previously served as the president of Guthrie Corning Hospital in Corning. Koernig also served as senior vice president and chief operating officer of Guthrie Towanda Memorial Hospital in Towanda, Pennsylvania, and associate director and chief operating officer of the Veterans Affairs Medical Center in Charleston, South Carolina. She is a presidential management fellow (PMF), a highly selective and prestigious two-year training and leadership training program offered by the U.S. Office of Personnel Management. The PMF program is the federal government’s premiere pipeline for promoting advanced degree graduates into government leadership positions. • In 2024, Oneida Health will celebrate 125 years of providing healthcare.

Oswego Health Address 110 West Sixth St. Oswego, NY 13126 General Information 315-349-5511 Website www.oswegohealth.org President and Chief Executive Officer Michael C. Backus

President of the medical staff Wajeeh Sana, MD Vice president of the medical staff Nicholas Runeare, MD Number of Employees: 1,318 Licensed Physicians: 213 Number of Beds: 164 Inpatient Visits in 2022: 4,786 Outpatient Visits in 2022: 343,645 Visits to Emergency Department in 2022: 27,314 Number of Surgeries in 2022: 5,081 Awards & Certifications • CenterState CEO recognizes Oswego Health with Business of the Year Award for community impact. • Oswego Hospital was recognized by Becker’s Hospital Review as “Great Community Hospital.” • Physicia Mohammad Fahad Ali was recognized by Becker’s GI & Endoscopy as “5 Gastroenterologists to Know.” • Fidelis presented Oswego Hospital and Oswego County OB-GYN with Excellence in Maternal Health Care. • Katie Pagliaroli, senior vice president of clinical operations and chief nursing officer at Oswego Health, was recognized among 153 “Hospital and Health System Chief Nursing Officers to Know” by Becker’s Hospital Review. • City & State NY recognized CEO Michael Backus as 2023 Upstate Power 100. • The Center for Wound Healing & Hyperbaric Medicine at Oswego Health received two national awards by Healogics, the nation’s largest provider of advanced wound care services – Center of Distinction Award and the Robert A. Warriner III, M.D., Clinical Excellence Award. Investing in Infrastructure • 42,000 sq. ft. mental health campus renamed to Lobdell Center for Mental Health & Wellness at Lakeview in honor of the generosity of the Lobdell family and their commitment to mental health and wellness. Investing in Technology • Oswego Health continued to demonstrate its commitment to offering the most advanced treatment options to patients with breast cancer by adopting the SAVI

HEALTHCARE GUIDE 2024 | Central New York

SCOUT Localization System to provide easier, more compassionate care to patients undergoing breast surgery.

Rome Health Address 1500 N. James St. Rome, N.Y. 13440 General Information 315-338-7000 Website www.romehealth.org President and CEO Anne Marie W. Czyz Medical Director Cristian Andrade, M.D. Chief Nursing Officer Ashley Edwards Chief Financial Officer Dewey Rowlands Number of Employees: 723 Licensed Physicians: 254 Number of Beds: 130 Inpatient Visits in 2022: 3830 Outpatient Visits in 2022: 129,028 Visits to Emergency Department in 2022: 28,346 Number of Surgeries in 2022: 2665 • Rome Health completed construction of its new women’s surgical suite adjacent to the maternity department on the fourth floor. The new dedicated C-section suite is named in honor of Lauren Giustra and Ankur Desai, two obstetrician gynecologists who have served this community since they opened their practice in Rome more than 25 years ago. The project was funded in part by a $3 million commitment of ARPA funds by Oneida County. • The city of Rome approved the allocation of $3 million in ARPA funds to construct a new 9-bed intensive care unit to provide a modern facility that reflects the lessons learned from the COVID-19 pandemic. The new modern intensive care unit will be designed to enhance the experience for patients and their families while supporting the care team in delivering advanced life-saving care. The $7.3 million project is expected to be completed in 2026. • Rome Health was awarded $26 million in funding from the New York State Department of Health Statewide Health Care Facility Transformation Program III in support of constructing a new addition to modernize the hospital’s surgical services. Four

new operating rooms will be constructed to replace the hospital’s existing ORs which have been in use for more than 57 years. The new ORs will be designed with the size and flexibility to accommodate continuous advancements in technology, such as robotics, and more complex surgical procedures. The $34 million project will be constructed in phases through 2026.

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• In November 2023, Rome Health Foundation launched the public phases of its capital campaign to support the construction of the new center for surgical services and intensive care unit with a goal of $16.5 million. Through October 2023, the foundation had raised $14.2 million from major donors.

Address 830 Washington St. Watertown, NY 13601 General Information 315-785-4000 Website www.samaritanhealth.com President Chief Executive Officer Thomas H. Carman Medical Director Mario Victoria, MD Interim Chief Nursing Officer Kimberly Thibert, RN, MSN Chief Financial Officer Maxine A. Briggs

• Rome Health Orthopedics & Sports Medicine welcomed three new specialists to its practice: physicians Marty Ross, who specializes in general orthopedics and joint replacement surgery, Angelicola Richardson, who specializes in injuries and disorders affecting the hand and upper extremity, including the shoulder, elbow, and wrist, and Ryan Thachen-Cary, who specializes in sports medicine.

Number of Employees: 2,500 Licensed Physicians: 200 Number of Beds: 290 Inpatient Visits in 2022: 9,445 Outpatient Visits in 2022: 215,241 Visits to Emergency Department in 2022: 35,570 Number of Surgeries in 2022: 11,130

• Rome Health has welcomed several new providers to expand access to primary care for adults and children in Rome, Boonville and Camden. All of Rome Health’s practices are now accepting new patients. • The Oneida Indian Nation selected Rome Health as its partner to deliver quality healthcare with compassion for its employees and guests of Turning Stone Resort Casino. Rome Health will provide primary care and specialty medical care at Turning Stone. Medical imaging and lab will also be available on site for easy access to testing. The Oneida Indian Nation expects to break ground on their expansion project by early next year with construction projected to take 24 months. • Two nurses in Rome Health’s breast imaging center of excellence have earned the designation as certified breast health clinical navigators for their skill and competency to navigate patients through the breast patient’s cancer continuum of care. As certified breast health clinical navigators, Kelly Pietryka and Jennifer Shepherd will assist patients in accessing care and navigating health care systems. They support patients through advocacy, education, coordination of care and continued assessment of barriers and needs.

• In September 2023, Samaritan Medical Center started construction to expand and enhance the care of psychiatric patients in the secure behavioral health unit (BHU) within the emergency department. The expansion began in response to a consistent increase in the average daily census of psychiatric patients. The BHU will expand from a 5-bed to a 12-bed secure unit to meet the needs of the community. The project is set to cost $2.5 million, and is expected to be complete by the summer of 2024. In addition, Samaritan has submitted a request to the New York State Office of Mental Health (OMH) for an expansion to its adult inpatient mental health unit from 34 to 39 beds. This project will cost approximately $1 million and is necessary as roughly fifty percent of adults who enter the emergency department in mental health crisis are admitted for stabilization and the development of a treatment plan. • Samaritan Medical Center announced a new partnership with St. Lawrence Radiology Associates effective Sept. 5, 2023. Based in Potsdam, St. Lawrence Radiology Associates’ specialty-trained physicians will provide on-site coverage for a wide variety of diagnostic and interventional radiology services for the whole Samaritan Health system. Physician Kelly McAlarney remains at Samaritan as the exclusive breast radiologist.

• In October 2023, the Walker Center for Cancer Care celebrated two years of affiliation with Roswell Park Comprehensive Cancer Center in Buffalo for medical oncology services. Roswell Park is widely recognized as one of the best cancer centers in the nation for its medical oncology services. Two full-time medical oncologists, Florence P. Arnold and Ihsan U. Haq and one full-time nurse practitioner, Jennifer Phillips, provide services at the Walker Center for Cancer Care at Samaritan Medical Center in Watertown. Medical oncology patients at Samaritan benefit from enhanced capabilities and resources offered by Roswell Park Care Network, which is the most expansive community cancer, supportive and specialized care affiliation across New York State. • Samaritan Medical Center received an Excellus BlueCross BlueShield Health and Wellness Award in the amount of $9,942.81 for its cancer pathology quality improvement program to fund a new compound microscope and a C-mount camera port. This purchase directly impacts the quality of care for cancer patients by improving prognosis time and alleviating the need for follow-up biopsies. With this equipment upgrade, Samaritan will be able to directly improve the quality of care for 120 cancer patients annually.

St. Joseph’s Health Address 301 Prospect Ave. Syracuse, NY 13203 General Information 1-888-ST.JOES-1 Website www.sjhsyr.org President and Chief Executive Officer Steven Hanks, MD Vice President of Acute Operations Meredith Price Chief Clinical Officer Philip Falcone, MD Number of Employees: 3460 Licensed Physicians: 419 Number of Beds: 451 Inpatient Visits in 2022: 19,850 Outpatient Visits in 2022: 787,576 Visits to Emergency Department in 2022: 52,670 Number of Surgeries in 2022: 14,699 • As part of a Trinity Health initiative, St. Joseph’s Health integrated a new electronic medical record system called TogetherCare. The

Central New York | HEALTHCARE GUIDE 2024

Epic platform streamlines electronic health records across 22 states. It combines all patient health information, creating a single, comprehensive health record. Patients have a single, robust portal that allows them to access to their medical information, message their providers, obtain health and social service information, pay bills, schedule telehealth visits and make appointments from wherever they are. • Construction was also underway in 2023 to expand laboratory services. The healthcare system divested its co-ownership of Laboratory Alliance of Central New York (LACNY) in January 2024. This move allows for the expansion of a high-tech anatomic pathology laboratory at the hospital by 1,600 square feet which will allow them to better process the approximately 45,000 pathology and cytology specimens that originate at their facilities every year. The new lab will optimize work processes and enable faster delivery. A new lab information system, Epic Beaker, is also being integrated. The total cost of the project is $9.1 million and will result in dozens of new jobs. • In addition, St. Joseph’s Health integrated a new and innovative care delivery model called TogetherTeam Virtual Connected Care in three hospital units. This three-person team delivers the highest quality care, engages patients and families, while supporting education, care planning, and providing a level of expertise that only comes with years of experience. • St. Joseph’s Health Hospital retained its No. 1 ranking in Syracuse metro and was named a Best Regional Hospital by U.S. News & World Report on its list of 20232024 Best Hospitals. It is also tied for 22nd in New York state. This is the ninth consecutive year St. Joseph’s has received the best regional hospital designation. St. Joseph’s Health Hospital was also recognized as high performing in the following 12 procedures and conditions: abdominal aortic aneurysm repair, aortic valve surgery, heart bypass surgery, heart hailure, heart attack, colon cancer surgery, chronic obstructive pulmonary disease (COPD), pneumonia, diabetes, hip replacement, knee replacement and kidney failure. • St. Joseph’s Health received the American Heart Association’s Get with the Guideliness – Stroke Gold Plus quality achievement award for its commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines, ultimately leading to more lives saved and reduced disability.

• St. Joseph’s Health was also recognized as a 2023 Outpatient Joint Replacement Excellence Award recipient by Healthgrades, the leading marketplace connecting doctors and patients. This achievement reflects the Hospital’s outstanding clinical outcomes for outpatient knee and hip replacement and distinguishes St. Joseph’s Health in the top 10% nationwide for outpatient joint replacement. • The American College of Cardiology recognized St. Joseph’s Health Hospital for its demonstrated expertise and commitment in treating patients with chest pain. St. Joseph’s Health was awarded Chest Pain Center Accreditation with Primary PCI and Resuscitation, based on rigorous onsite evaluation of the staff’s ability to evaluate, diagnose, and treat patients who may be experiencing a heart attack. • St. Joseph’s Hospital also once again received Baby-Friendly designation from Baby-Friendly USA

Syracuse VA Medical Center Address 800 Irving Ave. Syracuse, NY 13210 General Information 315-425-4400 Website www.syracuse.va.gov Medical Center Director Mark Murdock Chief of Staff S. Asif Ali, M.D. Chief Nursing Officer Shannon Welling Associcate Medical Center Director Michael DelDuca Assistant Medical Center Director Ginger Mitchell Number of Employees: 1803 Licensed Physicians: 153 Number of Beds: 130 Inpatient Visits in 2022: 37,745 Outpatient Visits in 2022: 465,393 Visits to Emergency Department in 2022: 10,702 Number of Surgeries in 2022: 1861 • Syracuse VA Medical Center appointed Mark Murdock as its new director and chief executive officer. He was born in Watertown and served in the United States Air Force from 1981 to 1999. “My

HEALTHCARE GUIDE 2024 | Central New York

chief responsibility is to lead more than 1,800 employees to partner with more than the 40,000 veterans that we take care of to try to optimize their health and their life. It’s really a partnership. We provide a full portfolio of services, from primary care to mental health to surgical care, specialty care, acute inpatient care, long-term care, rehabilitative care — a pretty broad spectrum of healthcare services that we provide for our veterans. He previously served at the Dayton, Ohio, VA Medical Center. • The PACT Act was signed into law in Aug 2022, this is a substantial expansion of VA benefits for veterans who have been exposed to toxic substances, including an expansion of “presumptive conditions.” Veterans and survivors who think they may be covered under the PACT Act can visit VA.gov/PACT for a list of qualifying conditions, which include multiple types of cancers and respiratory issues. Veterans can also call 800-698-2411. • The Syracuse VA Medical Center’s Spinal Cord Injury/Disease (SCI/D) center is the top center in the nation for updating the neurologic examination, bladder, and pulmonary status of our SCI/D Veterans – updating the veterans’ status in an astonishing 100% of our registry – leading all other 24 SCI/D centers. This is a crucial piece of managing the complex needs of SCI/D Veterans, and reflects the diligence of the Syracuse SCI/D center in providing the best-in-the-nation care of the vulnerable veterans with SCI/D.

Upstate University Hospital Address 750 East Adams St. Syracuse, NY 13210 General Information 877-464-5540 Website www.upstate.edu/hospital President Mantosh Dewan, MD Chief Executive Officer Robert Corona, DO, MBA Chief Medical Officer Amy Tucker, MD Chief Nursing Officer Scott Jessie Chief Financial Officer Stuart Wright Number of Employees: 11,823 Licensed Physicians: 1,129 Number of Beds: 752

• Upstate Medical University and the SUNY College of Optometry will join forces to improve access to health care through growing the number of eye doctors in Central and Western New York. The partnership between the two SUNY campuses leverages the strengths of both institutions through creating an optometry campus extension program offering a doctorate of optometry degree, collaborative vision research, access to eye care, and economic opportunities in the region. This partner-

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• Upstate University Hospital has installed its third hyperbaric chamber to expand its services to patients undergoing hyperbaric medical treatment. The new chamber has a fully integrated entertainment system that allows patients to watch television, movies and listen to music. The chamber is 106 inches long, 35.5 inches in diameter.

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• Upstate Medical University will receive $1.1 million in federal funds to establish a suicide prevention center, an umbrella center under which its current programs and outreach can be coordinated and supported. With $1.1 million in federal support and additional funding, the Upstate Suicide Prevention Center would provide better access to effective prevention and treatment strategies for high-risk youth and young adults in Central New York. Its primary mission would be to create and foster a continuum of care, from primary prevention to case identification to early intervention to recovery-based treatment. The center would coordinate and expand current cutting-edge interventions developed and applied at Upstate, and also support the prevention initiatives currently being planned in school districts across Central New York through training, outreach, and other activities.

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• Upstate Medical University will launch a multidisciplinary Lyme and tick-borne disease treatment center thanks to a $898,000 federal grant that will be used by Upstate for the design, construction and equipment costs associated with establishing the center. The center will centralize and supplement Upstate’s existing resources for combatting tick-borne disease, including the vector biocontainment laboratory, which is devoted to studying both vector-borne and zoonotic pathogens.

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Inpatient Visits in 2022: 29,691 Outpatient Visits in 2022: 1,036,942 Visits to Emergency Department in 2022: 91,274 Number of Surgeries in 2022: 17,717

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Central New York | HEALTHCARE GUIDE 2024

ship addresses the critical need for more eye doctors in the region.

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• Upstate Medical University’s Heart and Vascular Center recently implemented a cutting-edge GPS-like surgical navigation device for use in complicated cases. The inter-operative position system (IOPS) offers doctors better views and greater control during complex endovascular procedures while reducing the need for X-rays. It was used for the first time last month to easily insert a stent into blood vessel that’s normally hard to see and access.

• Upstate Medical University has been named among America’s Best Employers for Women in 2023, according to Forbes. Upstate Medical University was ranked number 33 on the list. This list is produced by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider. The Best Employers for Women have been identified in an independent survey of 60,000 workers at companies with at least 1,000 employees within the United States. The sample included about 40,000 women.

• Stephen V. Faraone, PhD, SUNY distinguished professor at Upstate Medical University, who is a foremost scholar on attention deficit hyperactivity disorder, has been ranked as the 80th best scientist in the worldand the 57th best in the United States, according to Research.com. According to Research.com: “the inclusion criteria for scholars to be considered into the ranking are based on their discipline H-index (D-index), proportion of their contributions made within a given discipline as well as the awards and achievements of a scientist in specific areas. The D-index is used to rank scholars in descending order combined with the total number of citations.” Faraone’s work has been cited by colleagues 195,382 times. • Upstate University Hospital introduced one element of its growing drone program flying medications from the outpatient pharmacy on East Seneca Turnpike to its Community Hospital campus. The drone program is part of the larger program called the Upstate Medical Autonomous Machines Program that includes the robots presently operating in University Hospital, Community Hospital and Golisano Children’s hospital. The drones and robots are being developed to operate by communicating and transferring payloads directly. • Upstate Medical University opened in 2023 the Nappi Wellness Institute. The five-story, 209,615 square foot building is the centerpiece of Upstate’s outpatient care, bringing key ambulatory services under one roof. The innovative floor plan features 240 exam and consult rooms with workstations located to facilitate and foster provider interactions. The building’s unique design features the integration of preventive medicine with an emphasis on wellness. The facility has been built to WELL Building Standards with design features to address air, comfort, fitness, light, mind, nourishment, water, movement, sound and community. Once certified, the Nappi Wellness Institute will be the first

• A new residency program at Upstate Medical University now offers nurse practitioners a new post-graduate experience while bringing much-needed medical care to underserved communities. Upstate’s nurse practitioner residency program kicks off in November 2023cthanks to a grant from the Health Resources and Services Administration (HRSA). The $2.8 million will fund four one-year resident positions for each of the next four years in underserved rural, urban and tribal areas for a total of 16 residency positions. Jennifer Vaughn, executive assistant dean of administration for the College of Nursing, said the goal of the grant is to increase access to healthcare in underserved areas and in turn, it will also provide much-needed training for the nurse practitioners. • More than 150 people turned out to celebrate the opening of the Upstate Cancer Center at Verona Sept. 26, 2023. Dignitaries cut the ribbon and then threw open the doors to the public for tours of the gleaming facility that encompasses 30,000 square, featuring expanded diagnostic and treatment services and spaces for all cancers that will provide medical oncology, radiation therapy, surgical subspecialties, radiology, laboratory, pharmacy, consultative services. The public a a cancer-fighting arsenal that includes the Varian TrueBeam, a radiotherapy system that helps deliver powerful cancer treatments with pinpoint accuracy. The light-filled infusion space features 15 chairs. The light and airy feel of the facility carries through the entire building with a spacious center registration and waiting area. Like the Upstate Cancer Center and the Nappi Wellness Institute, the Upstate Cancer Center at Verona is decorated with work from artists across Central York. • Leaders from hospitals and health systems across Central New York announced the launch of a new collaborative effort, Respect and Heal, aimed at ensuring the safe and respectful treatment of health

HEALTHCARE GUIDE 2024 | Central New York

care workers. The leaders were joined by a nurse who suffered a concussion during an altercation with a patient and the Onondaga County District Attorney William Fitzpatrick who promised to personally investigate any allegation of violence against health care workers. The campaign comes at a time that finds incidents of violent, disrespectful and disruptive behavior aimed at health care workers is on the rise. • Urology at Upstate University Hospital has been recognized as a high performing program by U.S. News and World Reports 2023-2024 honor roll of best hospitals. The recognition of department of urology as a high performing specialty is a new milestone reached by the Upstate as no other departments within the Upstate or any neighboring Syracuse and area hospitals had such a recognition. To achieve its high performing status, Upstate Urology was assessed on numerous aspects of its care, including, discharging patients to home, patient experience, patient volume, nurse staffing, advanced technologies, patient services, 30-day survival after treating patients with complex conditions, as well as recommendations from other urologists. • Upstate University Hospital has earned the 2023 CHIME Digital Health ‘Most Wired’ recognition as certified level 8 for both acute and ambulatory settings. The Upstate ranking is included in the College of Healthcare Information Management Executives 2023 Digital Health Most Wired Survey. Upstate has received ‘Most Wired’ designations annually since 2016. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations integrate core and advanced technologies into their clinical and business programs to improve health and care in their communities. The acute and ambulatory-level ranking means the institution has leveraged its technology to improve patient care, the patient experience and provide greater access to health care services.

Maintaining a Community Connection “Our mission is to provide nutritious meals to seniors, the homebound & the disabled in north Onondaga County...” • Helping seniors and disabled individuals stay in their own homes and maintain their independence • Home delivered meals and a daily contact • From our kitchen to your home, delivered by caring volunteers • Over 40 years serving our local communities in the north suburbs.

Meals on Wheels services are provided on a short-term or long-term basis: • While caregivers are away • To those who are rehabilitating at home, short-term or long-term • To those who are unable to shop and/or preapre their own meals • Those in need of a special diet • Elderly, homebound, permanently or temporarily disabled • Living in the towns of: Brewerton, Cicero, Clay, Salina, North Syracuse, Liverpool, Mattydale, and areas in Bridgeport and Baldwinsville

413 Church Street, North Syracuse, NY 13212 315-452-1402 • www.namow.org

Center for Family Life and Recovery supports individuals struggling with addiction, mental health, and behavioral issues by inspiring hope, providing help, promoting wellness, and transforming lives. Our services include Prevention Education and Outreach, Community and Family Recovery Services, Behavioral Health and Clinical Services, and Employee Assistance Programs. Locations in Utica, Rome, Herkimer & Syracuse www.whenthereshelpthereshope.com 315.733.1709

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Central New York | HEALTHCARE GUIDE 2024

In Good Health has striven to make this guide as accurate as possible, but some of the organizations listed here did not respond to our efforts to contact them. For that reason, readers should call before heading to organizations’ locations. —Mary Beth Roach Resources Directory Researcher

RESOURCES DIRECTORY

HEALTHCARE GUIDE 2024 | Central New York

RESOURCE DIRECTORY ACUPUNCTURE

Acupuncture Center USA / Acu-Care Acupuncture Center Northeast Medical Center 4000 Medical Center Drive, Suite 209 Fayetteville, NY 13066 315-329-7666, 315-378-5556 Clinton Crossings Medical Center Building C, uite 5 919 Westfall Road Rochester, NY 14618 585-358-6186

❱ www .AcupunctureCenterUSA .com ❱ This practice offers worry-free and painless acupuncture for a wide variety of health concerns including neuropathy and pain, sports medicine, surgical acupuncture care, women’s healthcare, cancer supportive care and prevention, autism care, ADHD treatment, neurodegenerative diseases, post-stroke rehabilitation care and mental health issues. Trained in Western medicine, Rui Wang is also a seventh-generation acupuncturist who began apprenticing with her father and grandfather in middle school. The practice’s mission is to provide personalized preventive and therapeutic healthcare; to enhance quality of life and healthcare and with Western medicine.

ADDICTION

Central Region Addiction Resource Center (CRARC) 1507 Upper Lenox Ave. PO Box 389, Oneida, NY 13421 315-697-3947

❱ www.bridgescouncil.org ❱ The mission of the Central Region Addiction Resource Center (CRARC) is to “establish a capacity to coordinate community resources, increase cross-sector collaboration on substance use prevention, treatment and recovery efforts and aid community members in raising the awareness of current substance abuse issues and locating services within their region.” It is a program of Bridges in Madison County. The goal of the CRARC is to not only reduce the stigma around addiction by collaborating regionally but to give people in the central region access to the resources available in Cayuga, Cortland, Madison, Onondaga and Oswego counties. The CRARC app is available for Apple and Android devices. You will be able to see a

list of substance use disorder providers. The app is organized by county and map.

Center for Family Life & Recovery, Inc. • 502 Court St., Suite 401 Utica, NY 13502 315-733-1709

New Hope Family Services 3519 James St., Syracuse, NY 13206 315-437-8300 315-401-4826 (text)

❱ info@newhopefamilyservices.com

• 205 N. Washington St. Herkimer, NY13350 315-866-8407

❱ www.newhopefamilyservices.com

• 201 W. Dominick St.  Rome, NY 13440 315-336-3090 • 5900 N. Burdick St., Suite 204 Syracuse, NY13057 315-733-1709

❱ www.whenthereshelpthereshope.com ❱ Center for Family Life and Recovery, Inc. is proud to be the area’s leading expert in advocacy, prevention, counseling, and training. As a community partner, it is important to us that we continue spreading the message of help and hope to our area and with those whom we work. Along with supporting individuals and families struggling with addiction, mental health, and behavioral issues, CFLR’s goal is to inspire hope, provide help, promote wellness and transform lives. The vision of CFLR is to be a leader in creating a world where people have the power to achieve and celebrate recovery.

HOPEline Services

❱ New Hope Family Services is a resource for unplanned pregnancy, parenting, and adoption support. It is a private, voluntary, nonprofit corporation authorized by the New York State Department of Social Services to provide adoption, foster care, and related counseling services. It provides adoption services throughout New York state, with the exception of the five boroughs of New York City and Long Island. Through education and practical help, women and men facing pregnancy decisions can learn their options and empower them to be the best parents they can be. Services include pregnancy tests, options counseling, first-trimester ultrasounds, adoption services, after-abortion counseling, miscarriage and infant loss counseling, parenting and childbirth education, baby clothes and supplies, abortion pill reversal, and medical referrals. All services are free and confidential.

NYS Adoption Services 52 Washington St., Room 332 N. Rensselaer, NY 12144 1-800-345-543

❱ Adopt.me@ocfs.ny.gov

1-877-8-HOPENY or text HOPENY (24/7)

❱ https://Ocfs.ny.gov/programs/adoption

❱ https://oasas.ny.gov/hopeline ❱ HOPEline is available 24/7, to help individuals with free and confidential information about addiction and problem gambling assessments, interventions, treatment, and support in New York state. It is staffed by specially trained and supervised mental health professionals with training in addiction and peer advocates. HOPEline services are free and confidential. A bilingual staff provides services in English, Spanish, Bengali, traditional Chinese, Haitian-Creole, Korean, and Russian, with access to real-time interpreter services to meet the needs of callers who speak any of 170+ other languages.

Also see “Substance Abuse and Addiction” — page 103

ADOPTION SERVICES

AGENCIES: HEALTH / HUMAN SERVICES

American Red Cross ❱ The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40 percent of the nation’s blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross isa nonprofit organization that depends on volunteers and the generosity of the American public to perform its mission. For locations and blood donation centers throughout the region. ❱ www.redcross.org/eny

Central New York | HEALTHCARE GUIDE 2024

Cayuga County Department of Social Services

Onondaga County Department of Social Services–Economic Security Department

160 Genesee St. Auburn, NY 13021 315-253-1011

John H. Mulroy Civic Center 421 Montgomery St., Suite 400 Syracuse, NY 13202 315-435-2700

❱ www.cayugacounty.us

❱ www.ongov.net/dss

Liberty Resources

Oswego County Department of Social Services

See page 64.

Madison County Department of Social Services

100 Spring St., Mexico, NY 13114 315-963-5000

133 N. Court St., Bldg. 1 P.O. Box 637, Wampsville, NY 13163 315-366-2211

❱ www.oswegocounty.com/departments/ human_services/social_services

Oswego County Opportunities

❱ www.madisoncounty.ny.gov

239 Oneida St., Fulton, NY 13069 315-598-4717

Onondaga County Health Department John H. Mulroy Civic Center 421 Montgomery St., 9th Floor Syracuse, NY 13202 315-435-3252

❱ www.oco.org ❱ Oswego County Opportunities, Inc. is a private nonprofit that provides over 60 programs to more than 15,000 people annually. OCO provides a wide spectrum of services including crisis intervention prevention and outreach, housing, education for preschool to adults, victim services

❱ www.ongov.net/health ❱ ongovhealth@ongov.net

programs and transportation. ❱ OCO also provides a wide range of programs that address health and nutritional wellness including: ❱ • Centers for Reproductive Health providing family planning and GYN care for men and women at five locations across Oswego County. Services provided include annual women’s health exams, cancer screenings, STD/STI testing and treatment for men and women, and contraceptives including implants and IUD’s. Now seeing patients via telemedicine as well as in-office. Most insurance plans accepted. Call 315-598-4740 for an appointment. ❱ • Insurance Navigation assisting with applying for and enrolling in insurance through New York State of Health. Call 315-342-0888 to discuss the many options available. ❱ •Migrant Services Program provides health education and case management services to migrant and seasonal farmworkers and their families across Central New York. For more information call 315592-0830. ❱ • Nutrition services to clients across

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HEALTHCARE GUIDE 2024 | Central New York

• Skilled Nursing • Physical Therapy • Occupational Therapy • Speech Therapy • Medical Social Work • Home Health Aides • Nutrition Services • Care Management

the age spectrum in Oswego County. Home-delivered meals and six senior dining and activity locations are available as well as after school and summer food service programs. Call 315-598-4712 for more information. ❱ • WIC (Women, Infant & Children) Services to access nutrition education and nutritious foods to pregnant and parenting families in Oswego County. For an appointment or more information on WIC, call 315-343-1311.

PEACE, Inc. (People’s Equal Action and Community Effort, Inc.) 217 S. Salina St., 2nd floor Syracuse, NY 13202 315-470-3300

❱ info@peace-caa.org ❱ www.peace-caa.org ❱ Incorporated in 1968, PEACE, Inc. is a nonprofit, federal designated Community Action Agency (CAA) that provides family services, support, and more in Syracuse, Onondaga County, and portions of Oswego County. Its mission is “to help people in the community realize their potential for becoming self-sufficient.”

AIDS / HIV SERVICES

Salvation Army • Cayuga County 18 E. Genesee St., Auburn, NY 13021 315-253-0319

ACR Health See page 106.

Centers for Reproductive Health at Oswego County Opportunities

• Onondaga County 677 S. Salina St., Syracuse, NY 13202 315-475-1688 www.sasyr.org

Fulton Office: Call at 315-598-4740 or text at 315-402-7767 Oswego Office: 315-342-0888 or text at 315-4028689

• Oswego County Fulton 62 S. First St., Fulton, NY 13069 315-593-8442

❱ Providing reproductive health services for all men and women, including annual GYN wellness exams, breast and cervical cancer screenings, birth control, STI testing and treatment, HIV testing and counseling, pregnancy testing, emergency contraception, and referrals.

Oswego 73 W. Second St., Oswego, NY 13126 315-343-6491

❱ Depending on location, the Salvation Army offers day care services; adult day services; preventive service; domestic violence counseling; post-adoption counseling; visitation services; case management; outreach; family shelter; youth shelter; youth independent living; transitional parenting services; emergency and practical assistance; and counseling. Services are provided to youth, adults and families.

F.A.C.E.S. Syracuse Community Connections 401 South Ave., 2nd floor, Syracuse, NY 13204 315-474-6823

❱ https://smnfswcc.org/programs/faces ❱ Since 1993, F.A.C.E.S. has been providing HIV awareness and quality prevention services, focusing primarily on communities of color. F.A.C.E.S is a

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Central New York | HEALTHCARE GUIDE 2024

confidential service, providing education and distribution supplies for people of all ages, cultures and sexual orientations. The program provides access to HIV testing and follow-up support services. It is a New York State Department of Health AIDS Institute funded program. Programs also covered under the F.A.C.E.S. program include High Impact Prevention Strategy and Communities of Color.

Friends of Dorothy House 212 Wayne St., Syracuse NY 13203

❱ https://alternative-efforts-ctr-of-cny-incfriends-of-dorothy.square.site ❱ Friends of Dorothy House is an initiative to be supportive of people with AIDS. Since October of 1992, they have offered home-based care and support to people with AIDS in a variety of ways, including recuperative or hospice care, supportive housing and emergency assistance.

Liberty Resources 6723 Towpath Road, E. Syracuse, NY 13057 315-425-1004

❱ www.liberty-resources.org ❱ Liberty Resources’ HIV Services provide an array of support to homeless and housing vulnerable individuals in Central New York. Services are offered on a confidential basis at a variety of locations in the community, including DePalmer House and Mesa Commons. Staff collaborate with other providers from various local agencies to facilitate clients’ access to medical appointments and other services necessary to maintaining optimum physical and mental health.

New York State PEP Hotline ❱ www.health.ny.gov/diseases/aids/general/pep Call the NYS or NYC PEP hotline: Outside NYC: 844-PEP4NOW (844-737-4669) In NYC: 844-3-PEPNYC (844-373-7692) Outside NYC – 1-844-PEP4NOW (844-737-4669) In NYC – 1-844-3-PEPNYC (844-373-7692)

Planned Parenthood of Central and Western New York Syracuse Office 1120 E. Genesee St., Syracuse, NY 13210 315-475-5540

❱ www.plannedparenthood.org/plannedparenthood-central-western-new-york ❱ Planned Parenthood of Central and Western New York has nine health centers throughout Central, Western and Northern

New York. The agency delivers affordable, non-judgmental, high-quality health care to thousands of people each year. The skilled and caring staff are specialists in reproductive and sexual health.

The H-Line/New York State HIV/STI/ Hepatitis C Hotline 1-800-541-2437 1-800-233-7432 (Spanish language hotline)

❱ Visit the website and follow the prompt to chat live with a navigator ❱ www.nyaidsline.org ❱ The New York State HIV/STI/HCV hotline provides HIV, STI, and Hepatitis C education, risk-reduction, information and referrals. These include HIV and STI testing, linkage to PrEP (pre-exposure prophylaxis) and PEP (post-exposure prophylaxis), HIV and hepatitis C care, and many others. The hotline services are available free to the general public. The hotline is open Monday through Fridays from 8 a.m. to 8 p.m. and on weekends from 10 a.m. to 6 p.m.

Upstate Golisano Children’s Hospital/SUNY Upstate Medical University Pediatric Designated HIV Center Physicians’ Office Building 725 Irving Ave., Syracuse, NY 13210 315-464-1996

❱ www.upstate.edu/gch/services/hiv ❱ The dedicated staff of the Pediatric Designated HIV Center offers comprehensive HIV care which includes clinical management of HIV, medical case management, developmental testing, mental health assessments and counseling, treatment adherence assessment and counseling, nutritional counseling, appropriate referrals to community support agencies and assistance with transition to adult services.

Upstate Golisano Children’s Hospital/ SUNY Upstate Medical University Adolescent/Young Adult Specialized HIV Care Center Physicians’ Office Building 725 Irving Ave., Syracuse, NY 13210 315-464-1996

❱ The center provides HIV specialty care, confidential HIV and STD testing and treatment, pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (nPEP) HIV and STD education, with a focus on prevention, and community outreach education for adolescents and young adults.

HEALTHCARE GUIDE 2024 | Central New York

ASSOC. / FOUNDATIONS

ALSA – Upstate New York Chapter 135 Old Cove Road, Liverpool, NY 13090 315-413-0121

❱ info@alsaupstateny.org ❱ www.alsaupstateny.org ❱ The Upstate New York Chapter was founded to serve the needs of those living with amyotrophic lateral sclerosis and their caregivers. The ALS Association is the only national nonprofit health organization dedicated solely to the fight against ALS. ALSA promotes research, patient and community services, public education, and advocacy – in providing help and hope to those facing the disease.

Alzheimer’s Association Central New York Chapter P.O. Box 12226, Syracuse, NY 13218 315-472-4201 (Syracuse)

❱ 24-Hr. Helpline: 1-800-272-3900 ❱ cny-info@alz.org ❱ www.alz.org/cny ❱ Serving the cities of Binghamton, Ithaca, Syracuse, Utica and Watertown and their surrounding counties, the Alzheimer’s Association, Central New York Chapter, provides education and support to all those facing Alzheimer’s and other dementias throughout the community, including those living with the disease, caregivers, health care professionals and families. The Alzheimer’s Association leads the way to end Alzheimer’s and all other dementia — by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

American Diabetes Association P.O. Box 7023 , Merrifield, VA 22116-7023 adaupstateny@diabetes.org www.diabetes.org

❱ 1-800-676-4065, ext. 3478 ❱ The American Diabetes Association’s Upstate New York office is committed to educating the public about how to prevent and manage diabetes and support those living with diabetes. According to the ADA, New Yorkers are increasingly feelings the effects of diabetes as over 2.1 million people are living with diabetes, and more than 5.2 million people are living with prediabetes in New York.

American Foundation for Suicide Prevention

A blood test is the only way to know if a child has been exposed to lead!

Greater Central NY Chapter P.O. Box 74, Freeville, NY 13068 315-664-0346; 1-888-333-AFSP (2377) Crisis Line: 1-800-273-8255 National Suicide Prevention & Crisis Line: 988

❱ www.afsp.org ❱ Healing Conversations Program — The Healing Conversations program is one of many programs and resources offered free of charge by AFSP for survivors of suicide loss. The organization also offers free education, programs such as “More Than Sad” which helps teens, parents, and educators recognize signs of depression in teens and when to get help, and “Talk Saves Lives,” a general education program that teaches individuals how to recognize warning signs and risk factors for suicide, as well as how to have a conversation when they’re concerned about someone.

Children should be tested for lead at ages one and two. If you live in Onondaga County, scan this code and complete the form to see if your child needs a lead test!

American Heart Association of Greater Syracuse Four Gateway Center 444 Liberty Ave., Ste. 1300 Pittsburgh, PA 15222 315-728-7542

❱ www.heart.org ❱ This organization raises money for cardiovascular research and programs, in order to reduce death and disability from heart disease and stroke. They are also known for publishing guidelines on cardiovascular disease and prevention, standards on basic life support, advanced cardiac life support (ACLS), and pediatric advanced life support (PALS). Programs include awareness campaigns; Go Red for Women; and Check, Change, Control, a self-monitoring hypertension management program. It also offers CPR, first aid and AED (defibrillator) training, advocacy, and legislative information. Its mission is to be a relentless force for a world of longer, healthier lives.

(315) 435-3271

LeadFreeKids@ongov.net

ongov.net/health/lead

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American Lung Association in New York ❱ HelpLine: 1-800-LUNG-USA (586-4872) ❱ www.lung.org ❱ The American Lung Association is the leading organization working to save lives by improving lung health and preventing lung disease through education, advocacy and research.

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Central New York | HEALTHCARE GUIDE 2024

American Parkinson Disease Association P.O. Box 61420, Staten Island, NY 10306 1-800-223-2732

❱ apda@apdaparkinson.org ❱ www.apdaparkinson.org ❱ The American Parkinson Disease Association (APDA) is the largest grassroots network dedicated to fighting Parkinson’s disease (PD) and works tirelessly to help the approximately one million with PD in the United States live life to the fullest in the face of this chronic, neurological disorder. Founded in 1961, APDA has raised and invested more than $226 million to provide patient services and educational programs, elevate public awareness about the disease, and support research designed to unlock the mysteries of PD and ultimately put an end to this disease.

Arthritis Foundation of New York Helpline: 1-800-283-7800

❱ www.arthritis.org/new-york

❱ Leading the fight for the arthritis community, the Arthritis Foundation helps conquer everyday battles through life-changing information and resources, access to optimal care, advancements in science and community connections. The goal is to chart a winning course, guiding families in developing personalized plans for living a full life – and making each day another stride towards a cure. This Foundation also offers some help for children with juvenile arthritis, such as information on resources and camp programs. The Helpline representatives provide the most up-todate information, guidance and support. Those seeking help can call at the Helpline number above; or visit the website noted above, click on the Chat icon, or submit questions on the Helpline Form.

Charcot-Marie-Tooth Association (CMTA) ❱ cmtsyracuse@gmail.com ❱ A primary research foundation and advocacy group for those suffering from Charcot-Marie-Tooth disease. CMT is

closely associated with the destruction of nerves primarily found within the extremities. The nerves within the feet can be destroyed, can cause muscles to atrophy, and can cause drop feet. Drop feet can make those afflicted with CMT to possibly slip and fall and cause serious injuries.

Central New York Community Foundation 431 E. Fayette St., Suite 100, Syracuse, NY 13202 315-422-9538

❱ info@cnycf.org ❱ www.cnycf.org ❱ Established in 1927, the Central New York Community Foundation encourages local philanthropy by supporting the growth of permanent charitable endowments for the betterment of the region. The Community Foundation serves as the steward of charitable legacies for individuals, families and businesses and serves as a civic leader, convener and sponsor of special initiatives designed to strengthen local nonprofits and address the region’s

FREE LEGAL CLINICS Hiscock Legal Aid Society 351 S. Warren St., Syracuse, NY 13202 315-422-8191

❱ mail@hlalaw.org ❱ www.hiscocklegalaid.org ❱ Hiscock Legal Aid Society is a nonprofit charitable organization that provides free legal assistance to the residents of Onondaga County whose families are unable to afford private counsel. No age restriction.

Legal Services of Central New York Legal Aid Society of Mid-NY www.lasmny.org Central New York Legal HelpLine: 1-877-7776152

❱ www.lscny.org ❱ The Central New York Legal Helpline, a partnership of the Legal Services of Central New York and Legal Aid Society of Mid-New York, allows people with low-income anywhere in the 13-county to call for free legal advice and counsel. Those counties are Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Otsego, and Oswego. Those interested can

apply at www.lscny.org/intake-form for legal assistance. • Syracuse 221 S. Warren St., Syracuse, NY 13202 Legal Services of Central New York: 315-7036500 Legal Aid Society of Mid-New York: 315-7036600 • Binghamton 105 Court St., Binghamton, NY 13901 Legal Services of Central New York: 607-2315988 Legal Aid Society of Mid-New York: 607-2315900 • Cortland 1 N. Main St., Suite 308, Cortland, NY 13045 Legal Services of CNY: 607-428-8400 • Oneonta 189 Main St. , Oneonta, NY 13820 Legal Services of CNY: 607-766-8118 Legal Aid Society of Mid-New York: 607-4332220 • Oswego Legal Services of CNY 108 W.Bridge St., Oswego, NY 13126 315-532-6900

HEALTHCARE GUIDE 2024 | Central New York

Legal Aid Society of Oswego 335 W. First St., Suite 2, Oswego, NY 13126 315-532-6900 • Utica 120 Bleecker St. , Utica, NY 13501 Legal Services of CNY: 315-703-7108 Legal Aid Society of Mid-New York: 315-7937000 • Watertown 215 Washington St. , Watertown, NY 13601 Legal Services of Central New York Legal Aid Services of Mid-New York: 315-9556700

McMahon Ryan Child Advocacy Center 601 E. Genesee St., Syracuse, NY 13202 315-701-2985

❱ www.mcmahonryan.org ❱ Founded in 1998, the McMahon Ryan Child Advocacy Center is a nonprofit organization dedicated to ending child abuse through intervention and education. The organization offers a safe, child-friendly process for abused children and their families, supported by a committed, professional team specializing in the investigation, prosecution, and treatment of child abuse.

most pressing challenges.

Crohn’s and Colitis Foundation 733 Third Ave., Suite 520, New York, NY 10017 1-800-932-2423

❱ pgeller@crohnscolitisfoundation.org ❱ www.crohnscolitisfoundation.org

Cystic Fibrosis Foundation – Central New York Chapter 200 Gateway Park Drive, Building C, Syracuse, NY 13212 315-463-7965

❱ www.cff.org/Chapters/centralny ❱ central-ny@cff.org ❱ The mission of the Cystic Fibrosis Foundation is to assure the development of the means to cure and control cystic fibrosis (CF) and to improve the quality of life for those with the disease.

Road to Emmaus Ministry of Syracuse, Inc. 127 E. Glen Ave., Syracuse, NY 13205 315-928-5161

❱ www.emmausministry.org ❱ The center performs volunteer outreach ministry with meals; a food pantry; children/family activity packs; shower access and haircuts; a social worker; vision and hearing screening with Aurora of CNY; legal assistance in collaboration with the Volunteer Lawyers Project of CNY, Inc.; and medical and dental services to those in need and the homeless. Some of the services require appointments. Call 315928-5161 for more information. Volunteer opportunities are available.

Syracuse University College of Law Clinics Syracuse University College of Law Dineen Hall, 950 Irving Ave., Syracuse, NY 13244-6070 315-443-4582; 1-888-797-5291

❱ For information and intake guide: https://law.syracuse.edu; click on academics; from the dropdown menu, choose experiential courses, clinics & externships; and then click on the clinical education box.

E. John Gavras Center

Empire State Lyme Disease Association, Inc.

182 N. St. Auburn, NY 13021 315-255-2746

❱ EmpireStateLyme@aol.com ❱ www.empirestatelymediseaseassociation.org

❱ www.gavrascenter.com ❱ The E. John Gavras Center seeks to help families and individuals grow as independent, healthy and productive citizens. Services include: early intervention services, 4410 inclusive preschool for children with and without special needs, 3PK/UPK, article 28 clinic specializing in: speech and language therapy, physical therapy, occupational therapy, social work, and counseling. It offers developmental evaluations. They have before-and after-wrap care preschool-age children, as well as adult programming, which includes center-based day habilitation and without walls day habilitation. They serve individuals and families from Cayuga, Onondaga, Seneca, Tompkins, and Wayne counties.

❱ The Association’s mission is patient advocacy and public education to prevent tick-borne diseases from becoming serious and/or chronic. Education includes awareness that early and accurate diagnosis and proper and adequate treatments are crucial. Its aim is that first-rate quality of health care be provided to all patients with both early and chronic tick-borne diseases.

Betty and Michael D. Wohl Veterans Legal Clinic

The Sherman F. Levey ’57, L’59 Low Income Taxpayer Clinic (The Clinic offers legal

❱ The Betty and Michael D. Wohl Veterans Legal Clinic provides representation to veterans and their families who are seeking benefits from the Department of Veteran Affairs (VA) or upgrading a military discharge through the various military branches. Students will engage in fact investigation, drafting persuasive letters and briefs to the various governmental agencies, and may have the opportunity to orally advocate for clients. Also, in partnership with the Institute for Veterans and Military Families, the clinic also supports the SyracuseServes coordinated care network as a legal services provider.

Empowering People’s Independence (EPI) 6493 Ridings Road, Suite 115 Syracuse, NY 13203 315-477-9777

❱ info@epiny.org www.epiny.org ❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and

❱ assistance to lower-income taxpayers who have controversies with the Internal Revenue Service. These may include collection, examination and appeals matters. Students represent clients in administrative proceedings before the I.R.S., and in judicial proceedings before the United States Tax Court or Federal District Courts.

Volunteer Lawyers Project of CNY, Inc. 221 South Warren St., suite 200, Syracuse, NY 13202 315-471-3409

Disability Rights Clinic

❱ info@vlpcny.org

❱ The Disability Rights Clinic provides representation to individuals with disabilities as well as groups representing the disabled community. The clinic covers a broad range of disability discrimination matters and accessibility issues under federal and state laws, and specifically, focuses on employment, access to state and local government services, access to places of public accommodation (private businesses open to the public), transportation, prisoner rights, as well as international human rights work.

❱ www.vlpcny.org ❱ A free legal aid organization with a team of staff, volunteer attorneys and law students who offer free legal information, assistance, and representation in civil matter to low-income people, including housing, family law, and more. Attorneys practice in trusts, estates, and elder law, provide assistance with pro se filings for safe deposit boxes, small estates, and 17-Aguardianships, as well as consultations regarding any other trusts, estates and elder law issues, among other matters.

Central New York | HEALTHCARE GUIDE 2024

adults with developmental disabilities, neurological and chronic health conditions, and epilepsy. EPI’s offerings include self-direction, community habilitation, support groups, art therapy, education and seizure first aid training. EPI also offers the only week-long camp for children and young adults with epilepsy in New York state.

Huntington’s Disease Society of America 505 Eighth Ave., Suite 902 New York, NY 10018 212-242-1968

❱ Helpline :1-800-345-HDSA (4372) ❱ hdsainfo@hdsa.org ❱ hdsa.org ❱ The Huntington’s Disease Society of America is a nonprofit organization dedicated to improving the lives of everyone affected by Huntington’s disease, from community services to education.

Lupus and Allied Diseases Association P.O. Box 170, Verona, NY 13478 315-829-4272; 1-866-2-LUPUS-4

❱ info@LADAinc.org ❱ ladainc.org ❱ The Lupus and Allied Diseases Association provides information and support to the extended lupus community, including people with lupus, care partners and families; raises awareness and increases understanding among providers, lawmakers and the public; and funds research that will lead to earlier diagnosis, more treatment options and ultimately a cure.

March of Dimes Foundation 1550 Crystal Dr., Suite 1300, Arlington, VA 22202 888-MODIMES (888-663-4637)

❱ www.marchofdimes.org ❱ The organization educates medical professionals and the public about best practices; support lifesaving research; provide comfort and support to families in NICUs; and advocate for moms and babies. March of Dimes is committed to ending preventable maternal health risks and death, ending preventable preterm birth and infant death and closing the health equity gap for all families. March of Dimes does not provide direct patient services, referrals to health care providers or financial support to individuals or families.

Muscular Dystrophy Association 833-275-6321

❱ resourcecenter@mdausa.org

❱ mschwanke@ariseinc.org ❱ www.ariseinc.org/services/recreation-and-art/arise-and-ski

❱ infoupny@kidney.org

❱ ARISE & Ski uses individualized instruction and adaptive ski equipment to help skiers of all levels and abilities hit the slopes each year. Each year, ARISE & Ski gives lessons to individuals with various disabilities, including spinal cord injuries, spina bifida, muscular dystrophy, all developmental disabilities, traumatic brain injuries, cerebral palsy, Down syndrome, autism, Lowe syndrome, behavioral disorders, vision impairments, and many others. People of all ages, all abilities, and all skiing levels are welcome. Lessons are offered every Saturday and Sunday for six weeks starting in early January. Students can register for a lesson in the morning or afternoon. All lessons are free and held at Labrador Mountain.

❱ www.kidney.org/UpstateNewYork

CNY Autism Society of America

❱ www.mda.org ❱ MDA spearheads efforts to transform the lives of people with muscular dystrophy, ALS, and related neuromuscular diseases. It funds groundbreaking research for promising treatments and provides families with the highest quality care from the best doctors in the country.

National Kidney Foundation serving Upstate, Central and Western New York 1344 University Ave. Suite 270, Rochester, NY 14607 585-598-3963

❱ The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation. Please refer to www.kidney.org/UpstateNewYork for up-to-date information on programs and events, support resources, toll-free help lines and on-line communities.

Scleroderma Foundation Tri-State Chapter 300 Rosewood Drive, Sute 105, Danvers, MA 01923

❱ 607-723-2239 ❱ 1-800-867-0885 ❱ www.sclerodermatristate.org ❱ sdtristate@sclerodermatristate.org ❱ This organization serves the states of New York, Northern New Jersey, and Connecticut. The mission of the Scleroderma Foundation/Tri-State, Inc. Chapter is to advance medical research, promote disease awareness, and provide support and education to people with scleroderma and their families and support networks.

AUTISM SERVICES

ARISE and Ski 635 James St. Syracuse, NY 13203 315-671-3092

HEALTHCARE GUIDE 2024 | Central New York

4465 E. Genesee St., Dewitt, NY 13214 315-447-4466

❱ cnyasa@yahoo.com ❱ www.cnyasa.org ❱ The CNY ASA is committed to assisting families affected by autism, reaching out to the community to promote awareness, disseminate information and provide educational and recreational programming.

Liberty POST 6723 Towpath Road, E. Syracuse, NY 13057 315-425-1004

❱ www.liberty-post.com ❱ Liberty POST’s child-directed play therapies and care coordination focus on the strengths of the child and family. It provides services, such as speech language therapy, occupational therapy, physical therapy, special education, assistive technology, audiology, and more. Liberty POST’s FUTURES program can provide diagnoses for complex developmental disabilities including autism spectrum disorder, ADHD, sensory issues, motor planning, language processing, and more. The team also provides ABA services for youth with autism.

Liberty Resources See page 64.

NY Families First ❱ 7767 Oswego Road, Liverpool, NY 13090

❱ www.nyfamiliesfirst.org ❱ nyfamiliesFIRST@gmail.com ❱ NY Families First is a nonprofit organization of parents and professionals founded to support families of children with autism spectrum disorders (ASD), offering general support, fun events and awareness events training.

BEREAVEMENT SUPPORT GROUPS

CNY Perinatal and Infant Bereavement Resources 315-281-9847

❱ Free networking service provided to families who experience the loss of a baby due to miscarriage, stillbirth, ectopic pregnancy, neonatal death and medical interruption of pregnancy. There are individual meetings available, referrals, information, groups held as requested, and events for bereaved families. Call for more information.

Friends of Hospice in Oswego County P.O. Box 102

3 Creamery Road, Oswego NY 13126 315-216-7580

❱ Friends of Hospice in Oswego County provides financial and non-medical assistance, as well as bereavement services, to help enhance the time Oswego County patients and their families have together, and to support them following their loss.

groups offered, visit https://hopeforbereaved.com/services/support-groups. Meetings are also offered via Zoom, and those interested should visit the website for info on Zoom credentials.

Hospice of Central New York and Hospice of the Finger Lakes 990 Seventh N. St., Liverpool, NY 13088 315-634-1100; 315-266-1943

GriefShare Support Group

❱ info@hospicecny.org

❱ www.griefshare.org ❱ GriefShare is for people grieving the death of a family member or friend. Go to the website and type in your zip code to find a group near you.

Hope For Bereaved – Onondaga 4500 Onondaga Blvd., Syracuse, NY 13219 Office: 315-475-9675; Helpline: 315-475-4673

❱ mail@hopeforbereaved.com

❱ www.hospicecny.org ❱ Hospice of Central New York and Hospice of the Finger Lakes is a community resource at the end of life, providing comprehensive comfort care to patients and families through interdisciplinary services, education and collaboration. They serve patients and their caregivers in Onondaga, Oswego, Cayuga and Madison counties.

NY CONNECTS

FCMG HEALTHCARE GUIDE: 3.5”W X 4.

❱ www.hopeforbereaved.com

NY CONNECTS 1-800-342-9871

❱ Hope For Bereaved offers counseling by appointment, in-person support groups, and a newsletter. Support groups at the Hope for Bereaved site at 4500 Onondaga Blvd. To see the schedule of support

DO WHAT

MOVES YOU...

❱ www.nyconnects.ny.gov

❱ NY Connects offers free, unbiased information about long-term services and supports in New York State for people of all

FCMG is BIG on CNY! Committed to exceptional, family-focused care – and provided by 60 physicians, 40 advanced practitioners, and 29 locations across our region – FCMG is uniquely situated to care for you and your loved ones. Services include: • General family care and internal medicine • Endocrinology, including diabetes testing, care and education • Gynecology and reproductive health • Diagnoses and treatment of infectious disease • Ear, nose, and throat (otolaryngology) • Ophthalmology • Physical medicine and rehabilitation • Among others Finally, FCGM is a proud partner in Senior Care Connect – a Medicare Advantage program that expands coordination with health insurance plans for ever-better care and coverage.

Don’t let bone, joint or muscle issues stop you from doing what you love. Call the experts at Upstate Orthopedics.

To learn more or make an appointment, visit our website or call us today!

Let our family care for yours! 315-472-1488 • fcmg.org

WWW.UPSTATEORTHOPEDICS.COM

CROP MARKS INDICATE TRIM Central SIZE. New York | HEALTHCARE GUIDE 2024

ages or with any type of disability. It helps families, caregivers, and professionals. • Cayuga County 160 Genesee St., Auburn, NY 13021 315-253-1226 CCOFA@cayugacounty.us • Madison County Office for the Aging, Inc. 138 Dominic Bruno Blvd., Canastota, NY, 13032 • Onondaga County John H. Mulroy Civic Center, 5th Floor 421 Montgomery St., Syracuse, NY 13202 315-435-1400

❱ www.ongov.net//nyconnects ❱ • NY Connects Onondaga County is a single resource providing comprehensive and unbiased information and linkages to people of any age seeking long term care services. • Oswego County 70 Bunner St., PO Box 3080, Oswego, NY 13126 315-349-8697

❱ ofa@oswegocounty.com

BLIND AND VISUALLY IMPAIRED SERVICES

Aurora of CNY 1065 James St., Syracuse, NY 13203 315-422-7263; 315-422-9746 (TTY/TDD)

❱ auroracny@auroraofcny.org ❱ www.auroraofcny.org ❱ This organization provides people with hearing or vision impairment and their families with support and advocacy services. These services are available to people of all ages in Cayuga, Onondaga, and Oswego counties.

NYS Commission for the Blind 866-871-3000

❱ The mission of the New York State Commission for the Blind is to enhance employability, to maximize independence and to assist in the development of the capacities and strengths of people who are legally blind. The offices in Syracuse and Utica serve all ages in Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Tioga, and Tompkins counties; serving only adults in Chemung, Seneca, and Schuyler counties; and only children in St. Lawrence County. • The Atrium 100 S. Salina St., Suite 105

Syracuse, NY 13202 315-423-5417 • Utica Outstation: 315-793-5458

CANCER SERVICES

Adelphi New York Statewide Breast Cancer Hotline and Support Program Adelphi University Social Work Bldg., Room 105 1 South Ave., P.O. Box 701 Garden City, NY 11530 1-800-877-8077

❱ breastcancerhotline@adelphi.edu ❱ https://Breast-cancer.adelphi.edu ❱ This hotline, available daily from 9 a.m. to 9 p.m., provides information, referrals and support to New Yorkers with and/ or concerned about breast cancer. The hotline is staffed by professionally trained and supervised volunteers, all of whom are breast cancer survivors.

American Cancer Society – Upstate New York 1120 South Goodman St., Rochester, NY 14620 1-800-227-2345

❱ www.cancer.org ❱ Services provided include a 24/7 information and support hotline (also available via live chat or video chat on cancer.org), transportation assistance (where available), lodging assistance, and online peer support.

American Cancer Society Golisano Hope Lodge 1120 South Goodman St., Rochester, NY 14620 1-800-227-2345

❱ www.cancer.org/hopelodge ❱ Hope Lodge communities are here for people facing cancer and their caregiver when cancer treatment takes them far from home. Hope Lodge guests don’t just find a place to stay, they find a community of support and emotional connection with others facing the same journey. There is no cost to guests.

CancerConnects 5000 Brittonfield Pkwy, Suite A106 P.O. Box 2010 E. Syracuse, NY 13057 315-634-5004

❱ officecancerconnects@gmail.com

HEALTHCARE GUIDE 2024 | Central New York

❱ www.cancerconnects.org ❱ CancerConnects provides free programs and services to help facilitate the cancer journey for adult cancer patients throughout Central and Northern New York. They empower cancer patients and survivors via connections to community resources, support and guidance. The signature free programs include: The patient buddy program, which pairs newly diagnosed individuals with trained, volunteer mentors, who have been through a similar cancer experience; The complementary therapy program, which provides free vouchers to services such as massage, Reiki, healing touch, foot reflexology, yoga therapy, acupuncture, and virtual meditations to help cancer patients manage symptoms and restore a sense of control and vitality; The caregiving mentor program, which pairs current caregivers of cancer patients with a trained, volunteer mentor who has a similar caregiving experience; and The Angel Fund and Saint Agatha Foundation patient financial assistance program, which help to provide financial assistance for medical expenses, nutrition supplements, transportation services and more.

4th Angel Mentoring Program 866-520-3197

❱ 4thangel@ccf.org ❱ www.4thangel.org ❱ The Cleveland Clinic 4th Angel Mentoring Program is a national, free service that matches adult patients and caregivers with trained volunteers who have experienced cancer themselves or who have cared for someone with cancer. While emphasizing one-on-one contact by phone or email, matches are primarily made based on similar age and cancer experiences to best empower caregivers and patients with knowledge, awareness, hope and a helping hand.

Hematology-Oncology Associates of Central New York 5008 Brittonfield Pkwy. E. Syracuse, NY 13057 315-472-7504

❱ www.hoacny.com ❱ Hematology-Oncology Associates of CNY (HOA) is a private community cancer center established in 1982 with a mission to provide the highest level of quality care in a healing environment for the mind, body and spirit of patients dealing with cancer and blood disorders. A member of the Community Oncology Alliance, HOA

has offices in Auburn, Camillus, E. Syracuse and Onondaga Hill. HOA achieves its mission with a multi-faceted team dedicated to holistic, patient-centered care, and is the only cancer practice in Central New York certified for quality by The American Society of Clinical Oncology. HOA also serves as an oncology medical home (OMH), which means all care plans center around what is best for the patient. With an emphasis on quality of care versus quantity, OMH patients generally experience lower costs, higher satisfaction, reduced medical errors, and are better-informed. For more information visit hoacny.com.

Hope for Heather Ovarian Cancer Foundation

❱ www.cancer.gov ❱ Sponsored by the National Cancer Institute, this hotline allows callers to order free publications, locate FDA certified mammography facilities or talk to a cancer information specialist or a clinical trial specialist. The NCI also offers a smoking cessation service. Visit www.cancer.gov/ contact for more information.

Onondaga County Health Department – Cancer Services Program John H. Mulroy Civic Center 421 Montgomery St., 9th Floor Syracuse, NY 13202 315-435-3653

P.O. Box 2208, Liverpool, NY 13089 315-657-7879

❱ www.ongov.net/health/cancerscreening. html

❱ support@hopeforheather.org

❱ The Cancer Services Program (CSP) offers free breast, cervical, and colorectal cancer screenings and diagnostic services for those without health insurance. Screening services are provided at a variety of convenient locations throughout Onondaga County.

❱ www.hopeforheather.org ❱ Hope for Heather is a 501(c)(3) nonprofit focusing on ovarian cancer education and awareness, raising funds for research, and support for families affected by the disease. Patient support includes an Angel Fund at Upstate Cancer Center, chemo support bags, port-accessible shirts for treatment, on-line support group and oneon-one peer mentoring support through the national Woman to Woman program. Annual events include an educational booth at the NYS Fair, a 5K run and walk, and an annual fashion show and brunch.

Look Good Feel Better Program ❱ www.lookbetterfeelbetter.org ❱ Look Good Feel Better is dedicated to improving the quality of life and self-esteem of people undergoing cancer treatment. It is a non-medical public service program that teaches beauty techniques to people with cancer to help them manage the appearance-related side effects of cancer treatment. The program is open to all women with cancer who are undergoing chemotherapy, radiation, or other forms of treatment. The program offers complimentary group and virtual workshops that teach beauty techniques to help people with cancer to face their diagnosis with greater confidence. Virtual workshops are available in English and Spanish.

National Cancer Institute- Cancer Information Service 1-800-4-CANCER (422-6237)

❱ nciinfo@nih.gov

Oswego County Opportunities North Country Cancer Services Program

Now Accepting Patients for Primary Care, Pediatrics & Reproductive Health

START YOUR JOURNEY WITH US TODAY! www.libertyresources.org/ familyhealth 315-472-4471

9 Fourth Ave., Oswego, NY 13126 315-592-0830

❱ www.oco.org/health-services/cancer-services ❱ North Country Cancer Services Program provides support in accessing screening and treatment for breast, cervical, or colorectal cancers. It covers Oswego, Jefferson, Lewis, and St. Lawrence Counties. Call 315-592-0830 for more information.

Peaceful Remedies McCrobie Building 41 Lake St., Oswego, NY 13126

❱ info@PeacefulRemediesOswego.com ❱ www.PeacefulRemediesOswego.com ❱ 315-203-6788 ❱ Founded in 2015 in Oswego, Peaceful Remedies is improving the healing experience for those impacted by any life altering illness by bringing holistic options of therapy and support to individuals in a safe and peaceful environment. Its programs support services that complement treatments, support caregivers, patients and their families.

The Saint Agatha Foundation c/o National Philanthropic Trust

AVOID LOSING YOUR LIFETIME ASSETS TO LONGTERM CARE AND NURSING HOMES Pre-Medicaid Planning and Family Trusts can provide security and protection without loss of control over your assets... IT’S NEVER TOO LATE! Properly prepared Medicaid Applications can help save remaining assets.

Anthony F. Copani, Esq.

MANNION & COPANI Attorneys and Counselors at Law

1-800-488-3508 (315) 478-3500 224 Harrison St, Suite 306, Syracuse

Central New York | HEALTHCARE GUIDE 2024

165 Township Line Road, Suite 1200 Jenkintown, Pennsylvania. 19046 888-878-7900

❱ saintagathafoundation@nptrust.org ❱ www.saintagathafoundation.org ❱ Founded in 2004 by Syracuse native Laurie Mezzalingua, who died in 2009 after a 12-year fight with the disease—Saint Agatha Foundation provides financial assistance to qualified individuals in Central New York who are afflicted with breast cancer, enabling them to focus on treatment not their bills. The foundation’s support is made available to patients through grants given to medical and non medical service providers located in Onondaga, Cortland, Cayuga, Madison, Oneida, Oswego, Jefferson and St. Lawrence Counties. Learn more at saintagathafoundation.org.

Susan G. Komen Breast Care Helpline 1-877-GO-KOMEN (1-877-465-6636)

❱ www.komen.org ❱ helpline@komen.org ❱ Provides information about breast health, local and national resources and information about clinical trials.

13thirty Cancer Connect • 1035 Seventh N. St., Suite E, Liverpool, NY 13088 315-883-1862 • 1000 Elmwood Ave., Rochester, NY 14620 585-563-6221

❱ 13thirty Cancer Connect, Inc. is a nonprofit organization established in 2001 following the death of Melissa Sengbusch who was 19 years old when she died of acute myeloid leukemia. Through peer support programs like fitness and nutrition, expressive arts, and meaningful social interaction, 13thirty Cancer Connect is helping teens and young adults with cancer live their very best lives today!

Upstate Mobile Mammography Van ❱ www.upstate.edu/mobile-mammography ❱ Upstate University Hospital offers breast cancer screening with a mobile mammography van. The private, self-contained unit is on the road and serving women in the greater Central New York region. To schedule an appointment, call 315 464-2588.

YMCA’s Cancer Survivors Programs

CHILDREN / FAMILY SERV.

❱ Participants have to be Y members to sign up for these programs, but membership is often included or subsidized as part of certain programs. For those programs offered at multiple locations, visit ymcacny.org for info on specific sites.

Casey’s Place

The Kaye Center for Cancer Wellness

❱ Casey’s Place provides planned, shortterm, out-of-home respite for Central New York children and youth up to age 22 who have developmental disabilities and/or severe medical conditions. Programs include weekend and summer certified overnight respite, day programs (afterschool, school breaks, summer program), and a Friday evening teen respite/recreation program.

Northwest Family YMCA 8040 River Road,, Baldwinsville, NY 13027 315-303-5966

❱ www.ymcacny.org ❱ The Kaye Center for Cancer Wellness at the Northwest Family YMCA is designed to meet the specific needs of men and women battling cancer by offering them a comfortable environment to socialize, exercise, and recharge. It includes a reading area, a small waterfall, a gathering space, a small exercise area, a balcony and a meditation room.

Laurie’s Hope Breast Cancer Support Program Multiple YMCA of CNY locations Breast Cancer Coordinator: 315-303-5966 x232

❱ smontminy@ymcacny.org ❱ Laurie’s Hope is a program offered by YMCA that provides support and resources to breast cancer survivors and their families/caregivers. The program is designed to help breast cancer survivors reclaim their health while establishing sustainable practices to maintain their health and well-being. With the variety of programs and offerings available to survivors, coupled with the support from knowledgeable staff and peers, each survivor is able to find a well-being regime that works for them and suits their needs. Visit ymcacny. org for info.

LIVESTRONG at the YMCA Multiple YMCA of CNY locations 340 Montgomery St., Syracuse, NY 13202

❱ ymcacny.org ❱ LIVESTRONG at the YMCA is a group exercise and group support program for cancer survivors in the community. The 12-week program focuses on improving the survivor’s strength, fitness, and quality of life. In addition to physical benefits, the program also focuses on the emotional well-being of survivors and their families. It provides a supportive community where people impacted by cancer can connect during treatment and beyond.

HEALTHCARE GUIDE 2024 | Central New York

228 Lafayette Road Syracuse, NY 13205 315-492-9990

❱ www.elmcrest.org

Catholic Charities • Catholic Charities of the Finger Lakes 134 E. Genesee St. Auburn, NY 13021 315-253-2222

❱ ccfl@dor.org ❱ www.catholiccharitiesfl.org ❱ The Catholic Charities of the Finger Lakes serves Ontario, Seneca and Cayuga counties by providing quality human service programs and by advocating for social justice, working with faith communities, government, elected officials, business leaders, and other human service organizations to meet human needs and effect public policy that addresses the needs of all people. • Catholic Charities of Onondaga County 1654 W. Onondaga St. Syracuse, NY 13204 315-424-1800

❱ www.ccoc.us ❱ At the agency, neighborhood and homebased levels, Catholic Charities offers an extensive range of programs and services, including shelters and housing services for homeless men, Pre-K programs, parenting education, expectant parent counseling and case management, mental health services, case management and personal care services for elderly at home, emergency assistance for people in crisis, refugee resettlement, and supportive services for veteran families. • Adult Health Homes Program The Children’s Health Home Program Catholic Charities of Onondaga County 1654 W. Onondaga St. Syracuse, New York 13204 315-424-1800

Multiple Sclerosis Resources of Central New York, Inc.®

“Dedicated to creating awareness and providing resources to improve the lives of individuals with multiple sclerosis and their families” • Health Care Management Forensics Care Management • CareHome Management for Adults ••Assertive Community for Adults and Children and Children Treatment Assertive Community Community • Care Management for Adults ••Assertive • Health Home Plus Care Treatment • Care Management for Adults • Assertive Community • Home and Community Based • Peer Services and Children for Adults Treatment Management and Children Treatment Services for HARP Plans Peer Services ••Vocational Services Care Management for Adults • Assertive Community •••Home and Community Based • Peer Services Non-Medicaid Care Management Home and Community Based • Peer Services ••Outpatient Behavioral Health for Adults and Children Treatment • Vocational Services Services for HARP Plans • Care Coordination and Crisis Services for HARP Plans Treatment ••Vocational Services Vocational Services Intervention for Youth and Home and Based CareServices Coordination and Crisis Home and Community Community Based ••Families Peer Care Management •••Outpatient Behavioral Health • Forensics Outpatient Behavioral Health Services for HARP Care Coordination and Crisis Intervention for Youth and ••Care Coordination and Crisis Treatment Services for HARP Plans Plans Treatment Families Services Intervention for and •Intervention Vocational forYouth Youth and • Outpatient Behavioral Health Families 620 Erie Blvd. West, SuiteHealth 302 Care Management • Forensics Outpatient Behavioral Families Treatment 315.472.7363 Circare is a New York State Department of Health Designated • Care Coordination andLead Crisis Treatment http://cir.care Health Home CareforManagement/Health Home Plus Care Management Health Home Oswego, Cayuga, Onondaga, Madison, Cortland, Intervention for Youth and 620 Erie Blvd.Tompkins, West, SuiteTioga, 302 and Chemung Counties. Families 620 Erie Blvd. West, Suite 302 315.472.7363 458-014_InGoodHealthAdvert_D100.indd 1 6/19/17 9:08 AM http://cir.care 315.472.7363 Circare is a New York State Department of Health Designated Lead 620 Erie Blvd. West Suite 302 http://cir.care Syracuse 13204 Cayuga, Onondaga, Madison, Cortland, Health Home NY for Oswego, 458-014_InGoodHealthAdvert_D100.indd 1 6/19/17 9:08 AM 620 Erie Blvd.Tompkins, West, SuiteTioga, 302 and Chemung Counties. 315.472.7363 http://cir.care 315.472.7363

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Some Services We Provide:

■ Transportation to Neurology Appointments ■ Educational Programs ■ Current Information ■ Loan of Equipment ■ Support Groups ■ Newsletters ■ Referrals

A Local Agency with your interest in mind! Call today to register, ask questions or become a Volunteer!! P.O. Box 237 – East Syracuse, New York (315) 438-4790 www.msresources.org E-mail: msrofcny@msrofcny.org

Rex David Gido, DO, CAQSM Guthrie Sports Medicine

You want a health care provider you can connect with. You need a provider who is connected. You have both with Guthrie. Our compassionate providers know you and your health needs. They get to know you and connect with you as a person. And as part of Guthrie, they are connected to a network of more than 650 primary care and specialty providers with the knowledge and skills to provide high-quality care for even the most complex conditions.

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Central New York | HEALTHCARE GUIDE 2024

❱ www.ccoc.us ❱ The Adult Health Home Program provides comprehensive care management, care coordination, and health promotion to eligible individuals. The goal is to make sure individuals get the care needed through the following services: referrals/ linkage to providers, appointment reminders, assistance with transportation, advocacy, transitional care from inpatient to other settings, and individual and family support. ❱ The Children’s Health Home Program provides comprehensive care management, care coordination, and health promotion to eligible individuals. The goal is to improve health outcomes for children with chronic medical or behavioral health conditions through the following services: referrals/linkage to providers, appointment reminders, assistance with transportation, advocacy, transitional care from inpatient to other settings, and individual and family support. Care managers maintain regular contact with all providers and social supports. The program emphasizes the use of client strengths to reduce barriers to ongoing care. • Catholic Charities Oswego County 808 W. Broadway Fulton, NY 13069 315-598-3980

❱ www.ccoswego.com ❱ Catholic Charities is a mid-sized human service agency providing many valuable programs and services to children, families, and individuals. These wide-ranging programs work with faith communities, governments, elected officials, and business leaders to meet human needs and effect public policy that addresses the needs of all people.

Charity for Children P.O. Box 204, Syracuse, NY 13206 315-436-4822

❱ nina@charityforchildren.net ❱ www.charityforchildren.net ❱ Charity for Children is a nonprofit organization dedicated to providing assistance to children with diseases, disabilities, and/or disorders and their families in Central New York and their families.

Child Care & Development Council Integrated Community Planning of Oswego County, Inc 317 W. 1st St. Suite 111, Oswego, NY 13126

315-343-2344

❱ www.icpoc.org/contact ❱ info.icpoc@gmail.com ❱ The Child Care and Development Council is dedicated to promoting and supporting the development of quality, affordable and accessible child care services in Oswego County. To accomplish this mission, the agency offers free services for childcare providers, individuals interested in opening a child care program, and families searching for child care.

Child Care Solutions • Syracuse Office 6724 Thompson Road, Syracuse, NY 13211 315-446-1220; 888-729-7290 • Auburn office 100 North St., Suite 3, Auburn, NY 13021 315-446-1220; 888-729-7290

❱ www.childcaresolutionscny.org ❱ Child Care Solutions CNY assists families for free in Onondaga and Cayuga counties find high-quality and safe child care. They also help child care providers attain training and professional development. There is a fee for the training and professional development, however scholarships are available.

Circare 620 Erie Blvd. W., Suite 302, Syracuse, NY 13204 315-472-7363

❱ https://cir.care ❱ Circare supports individuals and their families who encounter barriers to their health and wellness, to develop the resources to live a satisfying and naturally interdependent life. The team of care managers, clinicians, vocational specialists, peer mentors, and medical professionals are trained in a multitude of evidence-based practices proven to help people attain their desired goals and to sustain recovery and build resilience. Services include health home care management for Medicaid beneficiaries; non-Medicaid care management; home-based crisis intervention; care management; homeand community-based services; vocational services; peer services; and assertive community treatment.

Couple and Family Therapy Center Peck Hall, Syracuse University 601 E. Genesee St. Syracuse, NY 13202 315-443-3023

HEALTHCARE GUIDE 2024 | Central New York

❱ https://falk.syr.edu/marriage-family-therapy/counseling-therapy-services ❱ The Couple and Family Therapy Center (CFTC) offers confidential therapy services to families, couples, and individuals who are coping with life’s challenges. Some of the issues most frequently addressed at the Center include resolving relationship difficulties; exploring and affirming diverse gender experiences; easing communication struggles; moving beyond family violence or substance abuse; or transforming emotional distress such as anxiety or depression, grief, and loss. The Couple and Family Therapy Center serves diverse clients from across Central New York.

Elmcrest Children’s Center • Main Campus 960 Salt Springs Road, Syracuse, NY 13224 315-446-6250 • Syracuse 3532 James St., Syracuse, NY 13206 315-463-9415 • Binghamton 400 Plaza Drive, Suite C, Vestal, NY 13850 1-607-203-1132 32 W. State St., Suite 210, Binghamton, NY 13905 607-296-4515 • Cortland 884 State Route 13, Cortland, NY 13045 Family Support Program: 607-299-4211 Managed Care Program: 607-218-6257 • Mexico 3358 Main St., Mexico, NY 13114 315-963-2033

❱ www.elmcrest.org ❱ Elmcrest Children’s Center is a multi-service treatment and education center for children with emotional, behavioral, and psychiatric disturbances, along with children with developmental disabilities and serious medical conditions. Together with their families, youngsters are served in 20 different programs ranging from early education and family support to long-term residential treatment, critical care, and pediatric respite programs.

Family Counseling Service of Northern New York 531 Washington St., Suite 4124, Watertown, NY 13601 315-782-4483

❱ info@fcsnny.org ❱ www.fcsnny.org

❱ Family Counseling Service of Northern New York, Inc. is a private, nonprofit agency which provides a broad spectrum of high quality, affordable counseling, consultative and educational services. The agency is committed to fostering the emotional growth and development of individuals, families and our community. The agency offers individual counseling through in-person, video or telephone options for adults and children, couples, family counseling and parenting education. Services include individual and couples counseling; parenting education; supervised visits; play therapy; sexual abuse counseling for victims and survivors; domestic violence counseling and education; therapeutic supervised visitation; anger management and PTSD therapy.

Head Start of Oswego County OCO Education Services, 239 Oneida St. Fulton NY 13069 315-598-4717 or 315-598-4711 (to apply)

❱ children@oco.org ❱ www.oco.org/education-services/headstart-upk ❱ Provided at no cost to eligible families, Head Start is a preschool program with the goal of promoting kindergarten readiness through a variety of learning materials and developmentally appropriate opportunities that assist children in developing academically, socially and emotionally. Family involvement is strongly encouraged. A program of Oswego County Opportunities, Head Start Pre-K has seven centers located throughout Oswego County and enrolls children from all nine county school districts with locations in Fulton, Oswego, Phoenix, W. Monroe and Williamstown.

Health Homes Care Management 239 Oneida St., Fulton NY 13069 315-598-4093ext5 www.oco.org/services/health

❱ healthhomes@oco.org ❱ Health Homes provides care management services to help make sure everyone involved in an individual’s care is working well together and sharing information that is important in supporting a person’s health. Health Homes Care managers help coordinate not just medical, mental health, and substance abuse services, but the social service needs of the individual as well.

Health Education 9 4thAve – Suite 11F Hillside Commons, Oswego NY 13126 315-342-7532, option 7

❱ www.oco.org ❱ healtheducation@oco.org ❱ Health Education provides information and education to individuals, school classrooms and community groups regarding a variety of sexual health topics including adolescent and reproductive health; adolescent pregnancy prevention; and sexually transmitted infections including HIV/AIDS. Health Education provides individual and group services and education sessions, transportation to and from the OCO Centers for Reproductive Health, and safer sex supplies (i.e. condoms and dental dams). Health Education’s main goal is to provide education and information so that individuals can make informed choices regarding their own sexual health. ❱ LGBTQ+ Drop in, a program of Health Education, is a safe and inclusive space for the LGBTQ+ Community and supporters. Youth and young adults can come for a safe place to just hang out or join in on activities, games, field trips, peer interaction, education, and connection to community resources and services.

Health Insurance Navigation Program (InPerson Navigator/Assistor - IPAN)

Occupational, Physical and Speech Language Therapies Special Education Teachers STARS Preschool for students of all abilities Evaluations for Developmental Diagnoses

START YOUR JOURNEY WITH US TODAY! www.liberty-post.com 315-425-1004

10 George St., Suite 100, Oswego NY 13126 315-342-0888, option 8

❱ www.oco.org/services/health/health-insurance-assistance-ipan ❱ ipan@oco.org ❱ Navigator Program helps individuals and families in applying for and enrolling in insurance through the New York State of Health Marketplace. OCO Navigators can enroll consumers that are Medicaid, Child Health Plus or Essential Plan eligible throughout the year. If not eligible for those programs, but eligible to purchase insurance (Qualified Health Plans) through the Marketplace, navigators can also assist in that process. Enrollment occurs during an annual Open enrollment period from November 15 through January 31 every year. Individuals and families in the Marketplace could be eligible for a tax subsidy to help with the cost of the insurance every month. Navigators are available at multiple sites throughout Oswego County. Navigators can also review information and help people apply/enroll over the phone.

H.O.M.E., Inc. (Humanitarian Organization for Multicultural Experiences) 831 James St., Syracuse, NY 13202 315-472-5110

bwalters@oneidahousing.com

www.oneidahousingauthority.com

Central New York | HEALTHCARE GUIDE 2024

❱ agency@homeincorporated.org ❱ www.homeincorporated.org ❱ H.O.M.E., Inc. is a culturally diverse agency whose purpose is to assist persons who are developmentally disabled and their families to attain a safe, healthy and nurturing environment.

Huntington Family Centers, Inc. 405 Gifford St., Syracuse, NY 13204 315-476-3157

❱ www.huntingtonfamilycenters.org ❱ Huntington Family Centers, Inc. is dedicated to the dignity and self-worth of all individuals and committed to enhancing the lives of families and children for the future of the community, accomplishing this through diverse, year-round programming in three categories: family, adult, and youth development programs. ❱ Family Development Programs improve family functioning so that each family will develop the skills, abilities and insights to successfully care for their children in the least restrictive environment. Family Development Programs include: ❱ Huntington Observation and Parent Education (HOPE) – supervised visitation and parent education program for parents with children in foster care ❱ Family Support Network – parenting education and life skills for parents of all abilities with a focus on developmentally disabled/delayed adults. ❱ Focus on Families - clinical program providing direct, community based mental health therapy for families referred through the Oswego County Department of Social Services. ❱ Family Time/Better for Families – collaborative partnership between Oswego Co. DSS, Catholic Charities, Huntington and Farnham Family Services providing a coordinated array of services and support for families with children in out of home placement. ❱ Youth Development Programs provide children opportunities to communicate, learn, and have positive experiences so that they can grow and develop to their fullest potential.

13-19-year-olds, including afterschool and summer programming ❱ Huntington Adolescent Safe Option Treatment Program (HASOTP) – therapeutic outpatient program for youth who have been sexually abused or have exhibited sexually reactive/aggressive behaviors. ❱ Adult Development Programs reduce isolation and loneliness through outreach, linkages and support services and assist with basic needs so that each individual is able to experience their highest degree of independence. ❱ Emergency Basic Needs – food pantry and diaper distribution, in an effort to assist individuals and families in need of emergency assistance. ❱ Employment Services – providing one on one support to individuals seeking employment or looking to increase skills for job retention and advancement.

It’s About Childhood and Family, Inc. 2610 S. Salina St., Suite 3, Syracuse NY 13205 315-443-8628

❱ info@iacaf.org ❱ www.iacaf.org ❱ It’s About Childhood and Family is a nonprofit clinical agency providing mental health services for children and families. and resource center whose goal is to empower families to develop independence in handling life’s struggles by utilizing a collaborative and trauma-informed framework which is not reliant upon a label or diagnosis.

La Liga – The Spanish Action League of Onondaga County 700 Oswego St., Syracuse, NY 13204 315-475-6153

❱ Bi-Lingual 24/7 Hotline: 315 466-6608 ❱ laligaupstateny.org ❱ • Social Services and Wellness: among its programs, La Liga’s offers services for individuals and families experiencing domestic violence; in the areas of health and wellness; and for those with intellectual, physical and developmental disabilities.

❱ Pre-K – quality, affordable early childhood opportunities to promote school success for 3-, 4- and 5-year-olds

❱ • Youth Leadership: La Liga helps teens and youth on their journey to success through support groups, service learning, and family and school engagement.

❱ Youth and Teen Programs – social recreational programs for 5- to 12-year-olds and

❱ • Language and interpretation services: the agency offers Spanish-speaking

HEALTHCARE GUIDE 2024 | Central New York

individuals with confidential interpretation in various mental health and medical settings, including emergency visits, surgical procedures, exams, medical counseling, and intake interview; also, for various documents and materials, including governmental, corporate, health, legal, and personal documents, as well as websites, brochures, flyers, certificates, and more.

Liberty Resources See page 64.

McMahon Ryan Child Advocacy Center 601 E. Genesee St., Syracuse, NY 13202 315-701-2985

Medications for Hope SUNY Upstate Outpatient Pharmacy Upstate Community Hospital 5000 W. Seneca Tpk., Syracuse, NY 13215 315-464-3784 (DRUG) - Option 3

❱ Outpharm@upstate.edu ❱ Upstate’s Outpatient Pharmacy at Community Hospital is receiving excess medications from drug manufactures that are being given to safety-net clinics/ hospitals to dispense to low-income, chronically ill patients at no charge. This is a free program for those patients without insurance and who have an income level at or below 300 percent of the published Medicaid poverty levels. Providers can send prescriptions for eligible patients to SUNY Upstate Outpatient Pharmacy at Community.

Mid-State Early Childhood Family and Community Engagement Center (EC-FACE Center) Syracuse University 370 Huntington Hall, Syracuse, New York 13244 315-443-4352

❱ ecfacecenter@syr.edu ❱ https://disabilityinclusioncenter.syr. edu/midstate-partnership/early-childhood-face-center/

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Box 1116 Route 5821 Route 80 Tully, NYP.O. 13159 Tully, NY 13159 Box 1116 NY 5821 Route 80 www.tullyhill.com (315) 696-6114 or (800) 456-6114 P.O. Box 1116  5821 Route 80 (315) 696-6114 or (800) 456-6114 www.tullyhill.com P.O. Box 1116  5821 Route 80 P.O. Box 1116  5821 Route 80 P.O. Box 1116  5821 Route 80 Tully, 13159 (315) 696-6114 or (800) 456-6114 (315) 696-6114 or (800) 456-6114 www.tullyhill.com (315) 696-6114 or (800) 456-6114 (315) 696-6114 or (800) 456-6114 (315) 696-6114 or (800) 456-6114 Tully, NY 13159 P.O. Box 1116 NY 5821 Route 80 www.tullyhill.com Tully, NY 13159 Tully, 13159 Tully, 13159 Tully, NY 13159 (315) 696-6114 orNY (800) 456-6114 www.tullyhill.com www.tullyhill.com www.tullyhill.com P.O. Box 1116 NY 5821 Route 80 P.O. Box 1116 5821 Route 80 P.O. 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www.tullyhill.com ❱ The Mid-State EC-FACE Center offers plans with eligible clients to remedy a continuum of support to families and physical abuse, sexual abuse, emotional preschool professionals that is responsive abuse, neglect, financial exploitation, and encompasses understanding of the or to address unmet, essential needs of special education process and meanadults who: 1. have a mental or physical ingful family involvement throughout the impairment; 2. are at risk of harm, whether education system. Through training and by their own or others’ actions, or have an technical assistance at no cost, the EC unmet need; and 3. have no one able and FACE Center promotes capacity building willing to responsibly assist. through an intensive team approach that includes families of young children with Oswego County Traffic Safety Board disabilities and communities as valued 317 W. 1st St., Suite 111, Oswego, NY 13126 partners. Meaningful family engagement 315-343-2344 x122 and understanding of available early childhood service delivery options within the ❱ www.icpoc.org/traffic education system is the cornerstone of the work of the EC-FACE Center. ❱ oswgtsb@icpoc.org

NYS Growing Up Healthy Hotline 1-800-522-5006 TTY: 1-800-655-1789

❱ https://health.ny.gov/GUHH ❱ 24-hour help and resources on a variety of topics, including health care, nutrition, pregnancy, family planning, children’s special needs and more. Visit the website for links to other resources.

Onondaga County Department of Adult & Long-Term Care Services Adult Protective Services John H. Mulroy Civic Center, 5thFloor 421 Montgomery St., Syracuse, NY 13202 315-435-2815

❱ OCTSB runs a child passenger safety program (CPS), sponsored by the New York State Governor’s Traffic Safety Committee. The mission is to provide education to community members, and to ensure that all kids in Oswego County are able to travel safely. Through this grant, the board is able to run a low-income car seat distribution program intended for income-eligible residents of Oswego County who are in need of a car seat. Proof of eligibility is required, along with an application. This program is made possible using funds from the NYS GTSC.

People’s Equal Action and Community Effort, Inc. (PEACE, Inc.) 217 S. Salina St., 2nd floor, Syracuse, NY 13202 315-470-3300

becoming self-sufficient.” • PEACE, Inc. Big Brothers Big Sisters of Onondaga County 215 Bassett St., Syracuse, NY 13210 315-470-3369 x361 Fax: 315-470-3368

❱ bbbs@peace-caa.org ❱ www.peace-caa.org/programs/bbbs ❱ Through 1-on-1 mentorship, PEACE, Inc. Big Brothers Big Sisters of Onondaga County helps children who face adversity, change their perspectives, and give them the opportunity to reach their potential in life. • PEACE, Inc.’s Early Head Start/Head Start Program 217 South Salina St., 2nd Floor Syracuse, NY 13202 315-470-3300 Fax: 315-688-0425

❱ HS-EHS@peace-caa.org ❱ www.peace-caa.org/programs/hs ❱ With locations and partnerships throughout Onondaga County, PEACE, Inc. Early Head Start/Head Start Programming prepares children for kindergarten by offering a comprehensive, family-focused, early childhood education program. It serves pregnant women and children birth to five years old. • PEACE Inc.’s Family Resource Centers

❱ info@peace-caa.org

❱ www.peace-caa.org/programs/frc

❱ www.peace-caa.org ❱ Incorporated in 1968, PEACE, Inc. is a nonprofit, federal designated Community Action Agency (CAA) that provides family services, support, and more in Syracuse, Onondaga County, and portions of Oswego County. Its mission is “to help people in the community realize their potential for

❱ PEACE, Inc.’s six Family Resource Centers are community-based sites located throughout Onondaga County (Syracuse, East Syracuse, Baldwinsville, and Tully). Programs include emergency assistance, crisis intervention, advocacy, supportive services, employment support, youth activities, education, and family

Central New York | HEALTHCARE GUIDE 2024

development partnerships.

Prevention Network 906 Spencer St., Syracuse, NY 13204 315-471-1359

❱ www.preventionnetworkcny.org ❱ Prevention Network offers and supports strategies promoting healthy choices that prevent addictions and address related concerns. Some services available are Community Connection Podcast; Family Support; Teen Institute; gambling prevention; underage drinking prevention; Impaired Driver Program; Smart Recovery; Narcan training; parenting classes, and more. For a full list of services offered, information and resources, please visit PreventionNetworkcny.org

Purpose Farm 1454 W. Genesee Road, Baldwinsville, NY 13027 315-303-5951

❱ info@purposefarm.org ❱ www.purposefarm.org ❱ Purpose Farm pairs youth ages 6 to 18 who are in life crisis with farm, exotic and domestic animals that have been rescued from similar circumstances. Through contact between the Farm’s animal mentors and human mentors, the youth gain a purpose, experience genuine love, hope is restored while building confidence and gaining empathy towards humans and animals. All services are free of charge. Visitation by appointment only. There is also an online application on their website.

Rural Health Network of Oswego County 239 Oneida St., Fulton, NY 13069 315-598-4717

❱ rhnoc.org

have been victims of domestic violence and aim to reduce the potential for further conflict or instances of domestic violence. ❱ Services offered include SAVES Visitation Program, offering clinically supervised visitation and exchange services for children to spend time with the non-custodial parent; clinical services, providing individualized counseling for adults, adolescence and children who have experienced domestic violence and needs additional support; and group counseling, providing education and counseling in a group setting around different aspects of domestic violence and safety planning. • Family Place Visitation Services 315-474-2931 Contact: April Beier

❱ April.Beier@USE.SalvationArmy.Org ❱ Family Place is a collaboration between The Salvation Army, Onondaga County Department of Children and Family Services, Huntington Family Center and Catholic Charities. Visitation Services provide safe opportunities for parents to visit their children who are in foster care and/or relative placement. Two sites are equipped to provide moderate and strict supervision of family visits. Transportation is provided for children to and from visits. Initial and ongoing assessments are performed to determine the need for educational and clinical resources. Visitation staff intervene with families as needed to address safety concerns and provide ongoing feedback. Counseling is provided for families who are identified as having serious risks that create barriers to returning the children safely to their parent’s care, and for those who need family centered clinical intervention. • Functional Family Therapy 315-937-7093 Contact: Sonia Grovner

❱ ruralheath@oco.org

❱ Sonia.grovner@use.salvationarmy.org

❱ It is the mission of the Rural Health Network of Oswego County to facilitate partnerships and planning that contribute to a healthy and thriving Oswego County.

❱ Functional Family Therapy (FFT) is an Office of Juvenile Justice and Delinquency Prevention (OJJDP) blueprint model method of therapeutic intervention. FFT is a short-term, high intensity, family therapy model that targets juvenile justice and/or child welfare concerns. FFT is a strengthbased model built on a foundation of acceptance and respect. The program is primarily home based, serving families who reside in Onondaga County. FFT offers specific and individualized interventions for the unique challenges, diverse qualities, and strengths of all families. The program is 12 to 14 sessions on average over 3 to 5 months and has a success rate of 95

Salvation Army • Domestic Violence Services 315-565-7369 Contact: Rob Hauser

❱ Robert.Hauser@use.salvationarmy.org ❱ The Domestic Violence Services programs have offered non-residential services in Onondaga County for over 30 years. These services aid individuals who

HEALTHCARE GUIDE 2024 | Central New York

percent. The model targets youth with emotional or behavioral problems between the ages of 11 to 17 and their families. Families can be identified and referred by the juvenile justice system, child welfare system, school system, and mental health system. Referrals for the FFT program are made by the Onondaga County ACCESS Team. To contact ACCESS for a referral or questions about the FFT program please call, 315-463-1100.

Salvation Army Preventive Services Program 315-479-1173

❱ The Preventive Services Program is a partnership between The Salvation Army and the Onondaga County Department of Children and Family Services. The program provides high-quality home-based case management services to families with children experiencing challenges that may lead to safety risks. The Protective Factors from the evidence-based Strengthening Families Model are used to guide case planning, case coordination and counseling services. The primary goal of the Preventive Services Program is to keep children safely at home and therefore to keep families together for children to be the most successful. All goals are created in collaboration with clients in order to propel families toward growth.

Salvation Army Skill Building Program 315-579-3651 Contact: Jason Powers

❱ Jason.Powers@USE.SalvationArmy.Org ❱ Salvation Army’s skill building services are for youth aged 0-21 designed to help youth build personal competence and independent living skills to achieve success at home, school, and in the community. Activities are hands-on in community-based settings that are most natural to each the youth. Youth receive one-on-one support from their skill builder weekly until goals are achieved. Individualized services plans are developed for each youth based on their unique needs and goals. Eligibility requirements for youth are Medicaid insurance coverage and a mental or behavioral health diagnosis.

The SPOT (Sober Person) – Youth & Young Adult Clubhouse 9 4thAve. – Suite 11F Hillside Commons, Oswego, NY 13126 315-529-1175

❱ Clubhouse@oco.org ❱ The SPOT is a program serving youth

ages 12-17 and young adults 18-21. The purpose of the Clubhouse is to provide a safe and inviting place for youth and young adults to develop pro-social skills that promote long-term health, wellness, recovery and a drug-free lifestyle. The Youth Clubhouse responds to the needs of youth/young adult members by creating programming with them and with the guidance of a strong Community Advisory Group (CAG) to consistently respond to the changing needs of youth. It is a community-based, drop-in program, with services and activities easily accessible by youth and young adults in need of recovery supports and/or a safe, substance-free environment. The SPOT is: recovery-oriented; youth-driven; evidence-based; and non-clinical.

Syracuse Community Health Center 819 S. Salina St., Syracuse, NY 13202 315-476-7921

❱ www.schcny.com ❱ The Syracuse Community Health Center offers a wide range of primary and urgent medical, dental and behavioral health services to those in the greater Syracuse community who might otherwise be excluded from the health care system. SCHC provides health care for all persons, regardless of financial status. A sliding fee plan is available for eligible individuals, based on family size and income, assuring health care services for all.

Syracuse Jewish Family Services Hodes Way 4101 E. Genesee St., Syracuse, NY 13214 315-446-9111, ext. 234

❱ info@sjfs.org ❱ www.sjfs.org ❱ Syracuse Jewish Family Service helps individuals and families in the Jewish and general communities maximize their self-determination, realize their potential and live with dignity. Under the Menorah Park umbrella, the SJFS team of caring professionals provides human services that include counseling and mental health services (Medicare, private insurance and sliding fee scale), Solutions Geriatric Care Management, Kosher Meals on Wheels, advocacy, volunteer opportunities, outreach and educational programming.

Syracuse Model Neighborhood Facility, Inc./ Syracuse Community Connections 401 South Ave. Syracuse, NY 13204 315-474-6823

❱ info@swccsyr.org ❱ smnfswcc.org ❱ Syracuse Community Connections’ Southwest Community Center offers public health, youth development, community empowerment programming, and services that cross all age groups. ❱ Its programs include Family 1st, which promotes positive youth development through an evidence-based intervention program, aimed at strengthening families and eliminating contributing factors to negative behavior; intelligent Young Minds (IYM), a co-ed program designed for teenagers 13 to 18; Journey to Manhood (J2M), which is similar to IYM but designed for young men ages 10 to 18; Mainstream, a respite program offering services to youth and young adults with developmental challenges and promotes social, recreational and personal development opportunities; PRIDE (Promoting Responsibility in Drug Education), similar to IYM and J2M but designed to help schoolaged youth 8 to 12; and Summer Camp, a program during the months of July and August for children enrolled in kindergarten through age 13 who participate in such activities as fitness, creative arts, tutoring, computer technology and educational and recreational field trips.

SNUG Program Syracuse Community Connections 428 W. Onondaga St., Syracuse, NY 13202 315-474-6823

❱ https://smnfswcc.org/programs/snug ❱ Syracuse Cure Violence (SNUG) is an evidence-based program designed to reduce gun violence among Syracuse youth, aged 13 to 22 in the south and southwest neighborhoods of Syracuse. ❱ SNUG Social Work & Case Management is an innovative partnership between the state’s Department of Criminal Justice Services and the Office of Victim Services (OVS) that will allow the SNUG program to address trauma experienced by program participants and staff and improve access to victim services in the SNUG cities.

Supported Employment Program Syracuse Community Connections 401 South Ave. Syracuse, NY 13204 315-474-6823

through individualized coaching and assistance with childcare, transportation and basic needs. The goal is to assist residents to access training and obtain careers that pay family-sustaining wages through assisting businesses in recruiting, training and retaining skilled employees.

DENTAL SERVICES

Amaus Dental Services 259 E. Onondaga St., Syracuse, NY 13202 315-802-6741

❱ An outreach ministry of the Cathedral of the Immaculate Conception, the clinic offers free limited dental care to homeless, unemployed, and uninsured adults in Central New York. The scope of care offered is limited to examinations, X-rays, hygiene, fillings, and routine extractions. Care is provided by volunteer dentists and hygienists by appointment only.

McAuliffe Health Center 115 Creek Circle, E. Syracuse, NY 13057 315-413-3378 Appointments: 315-492-6430

❱ www.lorettocny.org/services/mcauliffe-health-center ❱ sricher@lorettosystem.org ❱ Offers dental care to people of all ages, including children, and podiatry services. Welcomes patients with Medicaid coverage.

Road to Emmaus Ministry of Syracuse, Inc. 127 E. Glen Ave., Syracuse, NY 13205 315-928-5161

Syracuse Community Health 819 S. Salina St., Syracuse, NY 13202 315-476-7921

❱ smnfswcc.org ❱ SEP helps community members find jobs, careers and training programs

❱ www.Syracusecommunityhealth.org ❱ Among its many services, Syracuse

Central New York | HEALTHCARE GUIDE 2024

Community Health offers dental to those in the greater Syracuse community who might otherwise be excluded from the health care system.

DISABILITY-RELATED SERV.

Access CNY 1603 Court St. Syracuse, NY 13208 315-455-7591

support for families is available, including family reimbursement for respite, training opportunities, assistance with service access and medical advocacy.

The Arc Oneida-Lewis • Oneida County 245 Genesee St., Utica, NY 13501 315-735-6477 • Lewis County 7550 S. State St., Lowville, NY 13367 315-272-1500

ARISE, Inc. • Onondaga County 635 James St., Syracuse, NY 13203 315-472-3171 • Oswego County 293 St. Rte. 104 E., Oswego, NY 13126 315-342-4088 • Fulton, NY 13069 113 Schuyler St., Suite 2 315-887-5156

❱ info@accesscny.org

❱ www.thearcolc.org

❱ www.accesscny.org

❱ arcpr@thearcolc.org

❱ AccessCNY supports people with developmental disabilities, acquired brain injuries (ABI) and mental health issues, offering an array of person-centered supports to individuals of all ages and abilities. Its Family Support Services (FSS) help individuals with developmental disabilities and their families get the supports they need to live safely and happily in the community. Unless otherwise noted, all FSS services require eligibility from the Office for People With Developmental Disabilities (OPWDD). For those who do not currently have OPWDD eligibility, AccessCNY’s Service Access Assistance program can guide them through the process of gaining eligibility, as well as connect them to other important community resources. Available in Madison, Onondaga and Oswego counties). It has 10 FSS programs including adaptive technician assistance, behavior support & training, family reimbursement, Project Adapt, and a few summer recreational programs for children. Visit the website to learn more about these programs.

❱ Founded in 1954, The Arc Oneida-Lewis is a premier provider of services for people with developmental disabilities. It provides a full spectrum of educational, vocational, employment, residential, family support, guardianship, respite, recreational rehabilitation, day habilitation, clinical, children, adult, and senior services for people with developmental disabilities and their families. The Arc is staffed by over 500 professionals and serves over 1,400 people throughout Oneida and Lewis Counties. It offers a variety of rewarding careers, many with no previous experience needed.

❱ The ARISE mission is to work with people of all abilities to create a fair and just community in which everyone can fully participate. As an Independent Living Center (ILC), ARISE promotes the full inclusion of people with disabilities in the community.

Arc of Onondaga

Aurora of CNY

Advocates Incorporated 290 Elwood Davis Road, Suite 101 Liverpool, NY 13088 315-469-9931

❱ info@advocatesincorporated.org ❱ www.advocatesincorporated.org ❱ Operating in 54 counties across New York, Advocates is Central New York’s largest provider of person-centered, self-directed services for people with disabilities. Advocates provides children and adults with intellectual and/or developmental disabilities and their families with services so that people with disabilities can fully participate in their homes, schools, and communities in a meaningful way. Advocates provides 1:1 Mentors/support staff through self-directed Community Habilitation and residential supports, including Housing Navigation. A wide range of

600 S. Wilbur Ave., Syracuse, NY 13204 315-476-7441

❱ www.arcon.org ❱ Arc of Onondaga assists individuals with developmental disabilities achieve their fullest potential and believes that all people with developmental disabilities will be respected, contributing citizens who will achieve their fullest potential for independence and inclusion in the community. Programs and services include community residential, day habilitation, recreational, respite reimbursement, vocational opportunities through Employment Options, and clinical services through Horizons Clinic.

The Arc of Oswego County 7 Morrill Place, Fulton, NY 13069 315-598-3108

❱ www.arcofoswegocounty.org ❱ The Arc of Oswego County is a private, nonprofit organization for individuals with intellectual and other developmental disabilities that has been providing services since 1953. Person-centered services for adults include senior day habilitation, community habilitation, and both recreational and site-based respite.

HEALTHCARE GUIDE 2024 | Central New York

• Madison County Located at ARISE at the Farm 1972 New Boston Road, Chittenango, NY 13037 315-363-4672 • ARISE at the Farm: 315-687-6727 • Cayuga/Seneca County Office 21 Lincoln St., Auburn, NY 13021 315-255-3447

See page 70.

Brain Injury Association of NYS 5 Pine West Plaza, suite 506, Albany, NY 12205 518-459-7911

❱ Family Helpline: 1-800-446-6443 ❱ https://bianys.org ❱ This organization offers a toll-free Family Help Line, Support Groups, Information and Referral to all. The FACTS (Family, Advocacy, Counseling and Training Services) Program offers advocacy and support in CNY and across the state. This program is for people who sustain a brain injury before age 22 and their families. Services include but are not limited to educational advocacy, navigation of systems, linkage with services and ongoing emotional support.

Central New York Developmental Disabilities Regional Office (CNYDDRO) Syracuse Administrative Office 187 Northern Concourse, N. Syracuse, NY 13212 315-473-5050

❱ Central New York Developmental Disabilities Services Office (DDSO) is an agency of the New York State Office of People with Developmental Disabilities (OPDD). It

provides individualized services for people with developmental disabilities and their families in Oneida, Herkimer, Madison, Lewis, Onondaga, Oswego, Cortland and Cayuga counties. Central New York DDSO works in partnership with families, voluntary agencies, and local governments to design, develop, and deliver programs and services that meet the needs of each individual and his or her family.

CNY Chapter of the Autism Society of America 4465 E. Genesee St., Dewitt, NY 13214 315-447-4466

Community Options, Inc. 216 W. Manlius St., E. Syracuse, NY 13057 315-431-9859

❱ www.comop.org ❱ Community Options, Inc., a nationally-based nonprofit 501(c)(3) organization, offering those who have disabilities residential and day rehabilitation, group homes, health care, employment services and independent living options. Community Options develops residential and employment supports for people with severe disabilities, utilizing technology and training.

David’s Refuge 5800 Heritage Landing Dr., Suite B, E. Syracuse NY 13057 315-682-4204

❱ www.davidsrefuge.org ❱ David’s Refuge offers respite, resources and support to parents of children with special needs or life-threatening medical conditions. The year-round programming includes overnight respite, wellness programming and community events to ensure parents are reminded of the importance of self-care and to prevent caregiver burnout. Anyone interested can learn more and/or complete the online application on the website.

Empowering People’s Independence (EPI) 6493 Ridings Road, Suite 115 , Syracuse, NY 13206 315-477-9777

❱ info@epiny.org

LAUNCH CNY Nettleton Commons 313 E. Willow St., Suite 204, Syracuse, NY 13203 315-432-0665 Fax: 315-431-0606

❱ info@launchcny.org

❱ www.epiny.org ❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and adults with developmental disabilities, epilepsy, and neurological and chronic health conditions. EPI’s offerings include self-direction, community habilitation, support groups, education, advocacy and respite. EPI also offers the only week-long overnight camp for children and young adults with epilepsy in New York state.

❱ www.launchcny.org ❱ This organization aims to enhance the quality of life for children and adults with learning disabilities, ADHD and developmental disabilities by providing advocacy, programs and educational resources.

Leukemia and Lymphoma Society – Western and CNY Chapter 1-800-955-4572

❱ www.lls.org

Exceptional Family Resources 1820 Lemoyne Ave., Syracuse, NY 13208 315-478-1462

❱ www.contactefr.org ❱ EFR partners with individuals with developmental disabilities and their families, providing services, information, advocacy and other supports to enhance lives and foster community acceptance. Services include recreation programs and manuals, individualized services, community habilitation, advocacy, family education and training, senior caregivers’ program, prevocational skill building and supported employment services.

GiGi’s Playhouse 5885 E. Circle Drive, suite 250, Cicero, NY 13039 (Inside Drivers Village, Green Entrance,2nd floor) 315-288-PLAY (7529)

❱ syracuse@gigisplayhouse.org ❱ https://gigisplayhouse.org/syracuse ❱ GiGi’s Playhouse is a one-of-a-kind achievement center for individuals with Down syndrome, their families and the community. GiGi’s Playhouse offers more than 25 therapeutic and educational programs that advance literacy, math skills, motor skills and more; all of which are free of charge. Programs are created by professional therapists and teachers who donate their time and expertise. All programs are based on best practices for Down syndrome learning styles and customized to ensure individual success. GiGi’s Playhouse serves infants through adults. Headquartered in Hoffman Estates, Ill., GiGi’s Playhouse currently has 57 locations throughout the United States and Mexico.

❱ The organization offers support services to individuals with blood cancers and their families. Services include copay assistance to eligible patients with certain blood cancer diagnoses to help with insurance copayments and insurance premiums; free education programs and materials; peer support for patients undergoing treatment; family support groups; fundraising; and public awareness and education in public schools.

Liberty POST ❱ www.liberty-post.com 6723 Towpath Road, E. Syracuse, NY 13057 315-425-1004

❱ Liberty POST’s child-directed play therapies and care coordination focus on the strengths of the child and family, providing services such as speech language therapy, occupational therapy, physical therapy, special education, assistive technology, and more. Liberty POST’s FUTURES program can provide diagnoses for complex developmental disabilities including autism spectrum disorder, ADHD, sensory issues, motor planning, language processing, and more. This team also provides ABA services for youth with autism.

Liberty Resources See page 64.

Make-A-Wish Central New York 5005 Campuswood Dr., E. Syracuse, NY 13057 315-475-9474; 1-800-846-9474

❱ www.wish.org/cny ❱ www.cny.wish.org ❱ Make-A-Wish Central New York is an

Central New York | HEALTHCARE GUIDE 2024

independent 501(c)(3) nonprofit organization dedicated to granting life-changing wishes for children with critical illnesses throughout the central portion of New York State. Part of a global wish-granting organization, the chapter was founded in 1985 and has granted nearly 2,000 wishes for children throughout its 15-county footprint, which includes Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Otsego, St. Lawrence, Tioga, and Tompkins counties. With over 150 wishes in process, Make-A-Wish Central New York needs the support of generous community and corporate partners more than ever before. To lend support or learn more, visit wish.org/cny; email info@cny.wish.org; or call 315-475-WISH (9474) or 1-800-8469474. ❱

Multiple Sclerosis Resources of CNY

P.O. Box 237, 6743 Kinne St. E. Syracuse, NY 13057 315-438-4790; 1-800-975-2404

❱ msrofcny@msrofcny.org ❱ www.msrofcny.org ❱ Founded in 1998, this organization provides local services to individuals with MS in CNY, Upstate and the Southern Tier to help meet their daily needs. Services include transportation to neurology appointments, loan of durable medical equipment, educational programs, referrals, a lending library, scholarship grants for aqua therapy, local support groups, a newsletter, The “MS Chronicles,” published six times a year, and more. • Cayuga County 160 Genesee St., Auburn, NY 13021 315-253-1226 CCOFA@cayugacounty.us • Madison County Office for the Aging, Inc. 138 Dominic Bruno Blvd., Canastota, NY, 13032 • Onondaga County John H. Mulroy Civic Center, 5th Floor 421 Montgomery St.,, Syracuse, NY 13202 315-435-1400

❱ ofa@oswegocounty.com

NYS Justice Center for the Protection of People with Special Needs ❱ 161 Delaware Ave. , Delmar, NY 120541310 ❱ 518-549-0200; Abuse Line: 855-3732122 ❱ www.justicecenter.ny.gov ❱ Aims to protect individuals with special needs from abuse and neglect by assuring that the state maintains the nation’s highest standards of health, safety and dignity; and by supporting the dedicated men and women who provide services.

Office of Temporary and Disability Assistance 40 N. Pearl St., Albany, NY 12243 1-800-342-3009

❱ nyspio@otda.ny.gov ❱ www.otda.ny.gov ❱ The Office of Temporary and Disability Assistance (OTDA) is responsible for supervising programs that provide assistance and support to eligible families and individuals. Among its programs and services are the Supplemental Nutrition Assistance Program (SNAP), the Home Energy Assistance Program (HEAP), public assistance, child support services, fair hearings, housing and support services, shelter oversight and compliance, refugee services, and Social Security disability determinations.

Onondaga County Health Department — Special Children Services John H. Mulroy Civic Center, 9th Floor 421 Montgomery St., Syracuse, NY 13202 315-435-3230

❱ www.ongov.net/health/EI.html ❱ • The Early Intervention Program is a family-centered program for infants and young children ages birth to 3, with developmental delays or who have a diagnosed condition with a high probability of developmental delay. To refer a child to the Early Intervention Program, call the special children services intake coordinator at 315-435-3230. ❱ • The Preschool Special Education Program, provides, appropriate public education for eligible preschool children ages 3-5 with special needs. Eligibility is determined by multi-disciplinary evaluations by their school district’s Committee on Preschool Special Education (CPSE).

HEALTHCARE GUIDE 2024 | Central New York

Services are at no cost to parents, and may include speech therapy, physical or occupational therapy, and other specialized therapies and as well as special education itinerant or classroom services. Please contact your school district to make a referral for your child.

Oswego Industries 7 Morrill Place, Fulton, NY 13069 315-598-3108

❱ info@oswegoind.org ❱ oswegoindustriesinc.org ❱ For over 50 years, Oswego Industries has provided services and support for adults with disabilities while partnering with local businesses to deliver production and workforce solutions. Its mission is to be a partner in the development of comprehensive community services designed to improve the quality of life for people with disabilities. Person-centered services for adults include supported employment, day habilitation, and community habilitation for adults.

Parent to Parent of New York ❱ www.ptopnys.org ❱ info@ptopnys.org ❱ 1-800-305-8817 ❱ Parent to Parent of New York State builds a supportive network of families to reduce isolation and empower those who care for people with developmental disabilities or special healthcare needs to navigate and influence service systems and make informed decisions. As a statewide network of parents who provide emotional support to families of individuals with special needs, they believe in the power of parents and family members helping each other, and that this connection among parents and family members reduces isolation, increases acceptance, and fosters the pursuit of dreams through the sharing of experience and information.

Person to Person — Citizen Advocacy Office • Onondaga County 7000 E. Genesee St., D Building Fayetteville, NY 13066 315--836-7567 • Cortland County: 315-315-424-3467 • Oswego County: 315-424-3468

❱ www.ppcadvocacy.org ❱ Unpaid volunteers work as advocates

for developmentally disabled individuals at risk of social isolation. Person to Person finds people who will share a visit to the mall, an ice cream, a walk around town, an hour or two of caring. This advocate is supported by the Citizen Advocacy office to see the individuals’ needs are met. All correspondence for all three counties listed above should go directly to the Fayetteville office.

Self-Direct Inc 7758 Maple Road, Baldwinsville, NY 13027 315-635-5374; 1-877-540-1977

❱ www.selfdirectinc.com ❱ Self-Direct, Inc. is a NYS Department of Health (DOH) licensed home care agency and a certified Women in Business entity, providing licensed home care services since 2003, serving nine counties. The agency also provides consumer directed personal assistance services (CDPAS), personal emergency response systems (PERS), home medical equipment, and a social adult day program. We provide services under the NYS DOH traumatic brain injury waiver, nursing home transition and diversion waiver, and contract with NYS managed long-term care (MLTC) programs, private insurance companies, and private pay clients.

Syracuse Jewish Family Services 4101 E. Genesee St., Syracuse, NY 13214 315-446-9111, ext. 234

❱ info@sjfs.org ❱ www.sjfs.org ❱ Syracuse Jewish Family Service (SJFS) caters to the needs of older and/ or disabled adults as well as their family members and caregivers. The Age Wise Care Solutions program is a comprehensive geriatric care management service, including financial case management and dementia care coaching for caregivers. The expanded In-Home Service to the Elderly program (EISEP) provides case management to older adults who are not on Medicaid. SJFS offers kosher Meals on Wheels that also meet the requirements for individuals adhering to a halal diet. M-Power U (MPU) is a fun, social program to promote well-being and independence for people who are experiencing mild memory loss, mild cognitive impairment, or early-stage dementia (no diagnosis required). The “brain power” group uses a psychoeducational approach to offer cognitive challenge and education on lifestyle factors to help maintain brain health. The “arts and minds” group offers

an arts-based curriculum to encourage creative expression to foster brain health. Counseling services are available through licensed clinicians and graduate level social work and mental health counseling interns. SJFS’ PEARLS program offers an in-home intervention for older adults with depression.

DISABILITY: ACCESSIBILITY MODIFICATION

ARISE Advocacy and Accessibility Programs • Onondaga County 635 James St. Syracuse, NY 13203 315-472-3171 • Oswego County Creekside Plaza 293 State Route 104 Oswego, NY 13126 315-342-4088

❱ www.ariseinc.org ❱ On-site evaluations and recommendations addressing accessibility issues in residential, community and business facilities. Programs include accessibility resource center, ADA accessibility evaluations, advocacy groups, home modifications program, medical equipment loan closet, ramp construction assistance and systems advocacy.

ARISE Medical Equipment Loan Closet • Onondaga County 635 James St Syracuse, NY 13203 Accessibility Program Coordinator 315-472-3171 syracuseadvocacydepartment@ariseinc.org • Oswego County 315-342-4088 oswegoadvocacy@ariseinc.org • Cayuga/Seneca County 315-255-3447 advocacyteam@ariseinc.org • Madison County 315-363-4672 advocacyteam@ariseinc.org

they have a specific item, please call your nearest location.

AT Village 725 Irving Ave., Suite 112, Syracuse, NY 13210 315-209-3697

❱ locastrm@upstate.edu ❱ www.atvillage.org ❱ AT Village is a web resource developed as part of a quality improvement initiative focused on improving access to assistive technologies for children with developmental disabilities and their families in our community. The AT Village website serves as a hub for information and resources about all the different ways to access assistive technologies in our community. Under the equipment solutions tab, AT provides information about getting durable medical equipment via health insurance reimbursement. There are also resources for therapists to support their efforts in this process, along with tips and checklists for therapists as they write letters of medical necessity. In addition, community solutions section has information about community resources for accessing equipment that may not be covered by insurance (e.g., loan closets, equipment shares, maker spaces, nonprofits, and sports teams).

Central New York Developmental Disabilities Regional Office (CNYDDRO) 187 Northern Concourse N. Syracuse, NY 13212 315-473-3192

❱ www.opwdd.ny.gov ❱ OPWDD’s Assistive Technology Program, which includes DME (adaptive devices), environmental modifications and vehicle modifications, can provide funding for OPWDD qualified individuals through an application process submitted to OPWDD’s regional office by the individuals care manager. All AT/EM/VM related applications should be sent to the following email mailbox: opwdd.sm.region2.emods@ opwdd.ny.gov

Operation Northern Comfort

❱ The medical equipment loan closet is a free resource through ARISE for the Central New York community that provides adaptive equipment for loan during temporary times of need. The closet has a variety of walkers, crutches, canes, wheelchairs, shower and tub benches of different designs, shower chairs, and other specialized types of medical equipment. To find out if

❱ info@operationnc.org ❱ www.operationnc.org ❱ Operation Northern Comfort is a nonprofit, volunteer group from Central New York committed to serving the surrounding communities by providing labor, donations, and support in any time of need. Recent projects have included student desks, food

Central New York | HEALTHCARE GUIDE 2024

pantry shelves and ramps.

Technology Related Assistance for Individuals with Disability (TRAID) Center at Access NY ❱ info@accesscny.org ❱ www.accesscny.org. Click on disability services from the dropdown menu and then click on TRAID Center ❱ The Center is Access NY’s assistive technology lending library, which helps to increase access to assistive technology and durable medical equipment such as wheelchairs, walkers and augmentative communication devices. Individuals can secure or reserve equipment through the website. The center provides short-term equipment loans at no cost; individuals simply borrow items, use them and then return the items to the TRAID Center for others to utilize. Services are available to individuals with disabilities of all ages, their family members, service providers, employers, and others who are interested in disability issues and/or assistive technology. The TRAID Center also does demonstrations to compare different devices; facilitates trainings on assistive technologies and durable medical equipment; provides information and referrals; and raises public awareness at events, conferences, etc.

DISABILITIES: RECREATION, CAMPS

Advanced Strategy Adventures 7703 Kirkville Road, Kirkville NY 13082 315-656-9050

❱ Willi2117643@gmail.com ❱ www.advancedstrategiesadventures.org ❱ Advanced Strategy Adventures is a 501(c)(3) nonprofit that introduces – or reintroduces -- everyone, regardless of their physical abilities, the chance to enjoy the outdoors.

ARISE and Ski See page 68.

ARISE at the Farm 1972 New Boston Road Chittenango, NY 13037 315-687-6727

❱ llittle@ariseinc.org

❱ ARISE at the Farm is an accessible, inclusive recreation center. Focused on the needs and interests of individuals with disabilities, the Farm is open throughout the year and offers recreational activities, from therapeutic horseback riding to summer camps, and an accessible playground and fishing pond. For more information, call 315-687-6727 or email recreation@ ariseinc.org.

Arthritis Foundation of New York ❱ Helpline: 1-800-283-7800 ❱ www.arthritis.org/new-york ❱ Leading the fight for the arthritis community, the Arthritis Foundation helps conquer everyday battles through life-changing information and resources, access to optimal care, advancements in science and community connections. The goal is to chart a winning course, guiding families in developing personalized plans for living a full life – and making each day another stride towards a cure. This foundation also offers some help for children with juvenile arthritis, such as information on resources and camp programs. The helpline representatives provide the most up-to-date information, guidance and support. Those seeking help can call at the Helpline number above; or visit the website noted above, click on the chat icon, or submit questions on the helpline form.

Camp Good Days 356 N. Midler Ave., Syracuse, NY 13206 315-434-9477

❱ Syracuse@campgooddays.org ❱ www.campgooddays.org ❱ Camp Good Days provides residential camping programs at its recreational facility in Branchport, NY, located on the shores of Keuka Lake, as well as yearround recreational and support activities, in the Rochester, Buffalo, and Syracuse regions. Camp Good Days offers services for children who have cancer and sickle cell anemia, as well as children who have lost a parent or sibling to cancer. Additionally, Camp Good Days’ Adult Oncology programs support men and women who have a current cancer diagnosis or who have experienced a recent relapse by facilitating retreat opportunities, year-round activities, and group outings. All programming and services through Camp Good Days are free, and no child with cancer is ever turned away.

❱ www.ariseinc.org

HEALTHCARE GUIDE 2024 | Central New York

CNY Adaptive Sports P.O. Box 83, Baldwinsville, NY 13027 315-350-1726 www.cnyadaptivesports.org

❱ CNY Adaptive Sports provides and promotes inclusive adaptive sport and recreation opportunities for people with disabilities and allies. Its goal is to develop these opportunities and experiences by engaging participants and encouraging community involvement with desired outcomes, including increased physical activity, and fostering a community where social skills, such as self-confidence, self-reliance, and independence, are paramount.

Empowering People’s Independence (EPI) 6493 Ridings Road, Suite 115 Syracuse, NY 13203 315-477-9777

❱ info@epiny.org ❱ www.epiny.org ❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and adults with developmental disabilities, neurological and chronic health conditions, and epilepsy. EPI’s offerings include self-direction, community habilitation, support groups, art therapy, education and seizure first aid training. EPI also offers the only week-long camp for children and young adults with epilepsy in New York State.

Heritage Farm 3599 State Route 46, Bouckville, NY 13310 315-893-1889

❱ www.heritagefarminc.org ❱ Founded in 1985, Heritage Farm is a working farm designed specifically for those with intellectual and developmental disabilities. Services include group day and community habilitation, respite, recreational and after-school services, supported employment, children’s summer program, and self-advocacy. Serving individuals throughout Madison County and its surrounding areas.

CNY Adaptive Sports P.O. Box 83, Baldwinsville, NY 13027 315-350-1726

❱ www.cnyadaptivesports.org ❱ CNY Adaptive Sports provides and promotes inclusive adaptive sport and recreation opportunities for people with disabilities and allies. Its goal is to develop these

opportunities and experiences by engaging participants and encouraging community involvement with desired outcomes, including increased physical activity, and fostering a community where social skills, such as self-confidence, self-reliance, and independence, are paramount.

NYS Parks, Recreation and Historic Preservation – Access Pass State Parks Albany, NY 12238 518-474-2324

❱ accesspass@parks.ny.gov ❱ https://parks.ny.gov/admission/access-pass ❱ The access pass permits residents of New York state with disabilities, as defined in the application available through the website, free or discounted use of state parks, historic sites, and recreational facilities operated by the New York State Office of Parks, Recreation and Historic Preservation and the New York State Department of Environmental Conservation. The pass holder must be present and may have free or discounted use of facilities operated by these offices, for which there is normally a charge. The Access Pass is not valid for amenities, including some services or locations operated by an outside concessionaire. Visit the website for more information or for the application.

Special Olympics – Central New York Region 6315 Fly Road, E. Syracuse, NY 13057 315-314-6839

❱ Websites: Special Olympics New York: www.specialolympics-ny.org ❱ Special Olympics New York -- Central Region: www.specialolympics-ny.org/regions/central ❱ The organization provides year-round sports training and athletic competition in a variety of Olympic-style sports for all children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy, and participate in a sharing of skills and friendship with their families, Special Olympics athletes and the community.

EDUCATION & PREVENTION

Alcohol Drug Abuse Prevention Education Program • 110 Elwood Davis Road, Liverpool, NY 13088 • PO Box 4754, Syracuse NY 13221

315-433-2600

END-OF-LIFE SERVICES

❱ www.ocmboces.org ❱ ADA-PEP is a school-based substance abuse prevention program that provides school districts with information, education and counseling services at the elementary, middle school and high school levels. It includes full and part-time counselors in school districts in Onondaga and Madison Counties. Free.

Prevention Network 906 Spencer St. Syracuse, NY 13204 315-471-1359

Francis House 108 Michaels Ave., Syracuse, NY 13208 315-475-5422

❱ www.francishouseny.org ❱ Francis House provides a home and a supportive extended family to people with terminal illnesses; those with a prognosis of six months or less to live. The organization provides caregiving 24-hours a day, 7 days a week. Francis House welcomes all residents regardless of faith, ethnicity or ability to pay for their care.

Friends of Dorothy House

❱ www.preventionnetworkcny.org ❱ Prevention Network has been making CNY a healthier community since 1949 by providing proven measurable programs which prevent addictions and address other problem behaviors. It offers the community a variety of services including, substance education, family support, Narcan training and emergency Narcan boxes, youth empowerment and skill building, referrals to other community services, and much more. For a full list of services offered, information and resources, visit its website.

Oswego County Traffic Safety Board 317 W. 1st St., suite 111, Oswego, NY 13126 315-343-2344, ext. 122

❱ www.icpoc.org ❱ oswgtsb@icpoc.org ❱ The Board fosters cooperation and partnerships between local agencies, including law enforcement and community members, who have a vested interest in the education and enforcement of traffic safety within Oswego County. To reach this goal, the OCTSB coordinates and directs local activities related to the implementation of the state highway safety program.

Syracuse Model Neighborhood Facility, Inc./ Syracuse Community Connections 401 South Ave. Syracuse, NY 13204 315-474-6823

❱ info@swccsyr.org ❱ https://smnfswcc.org ❱ Among its programs is PRIDE (Promoting Responsibility in Drug Education), designed to help school age youth 8-12.

212 Wayne St., Syracuse NY 13203

❱ https://alternative-efforts-ctr-of-cny-incfriends-of-dorothy.square.site ❱ Friends of Dorothy House is an initiative to be supportive of people with AIDS. Since October of 1992, it has offered home-based care and support to people with AIDS in a variety of ways, including recuperative or hospice care, supportive housing and emergency assistance.

Friends of Hospice in Oswego County P.O. Box 102, 3 Creamery Road Oswego NY 13126 315-216-7580

Hospice of Central New York and Hospice of the Finger Lakes 990 Seventh N. St. Liverpool, NY 13088 315-634-1100; 315-266-1943

❱ info@hospicecny.org ❱ www.hospicecny.org ❱ Hospice of Central New York and Hospice of the Finger Lakes is a community resource at the end of life, providing comprehensive comfort care to patients and families through interdisciplinary services, education and collaboration. They serve patients and their caregivers in Onondaga, Oswego, Cayuga and Madison counties.

Central New York | HEALTHCARE GUIDE 2024

FAMILY MEDICINE

FamilyCare Medical Group 1001 W Fayette St., Syracuse, NY 13204 Corporate office 315-472-1488 (main switchboard)

❱ www.fcmg.org ❱ Let FCMG’s family of medical professionals care for your family. Committed to exceptional, family-focused care – and provided by over 60 physicians, over 40 advanced practitioners and 29 locations across our region – FamilyCare Medical Group (FCMG) is uniquely situated to care for families in Central New York. Better still, FCMG’s approach to care and geographic footprint are matched by our comprehensive range of services, including: general family care and internal medicine; endocrinology, including diabetes testing, care and education; gynecology and reproductive health; diagnoses and treatment of infectious diseases; ear, nose, and throat (otolaryngology); ophthalmology; physical medicine and rehabilitation; chronic care management; intensive care management; transitional care management; and palliative care, among other services. ❱ FCMG is proud to be a member of Senior Health Connect! For our Medicare eligible patients, this partnership represents a collaborative approach to care delivery that prioritizes preventive care, chronic disease management, and care coordination resources that focus on a patient’s total health — including no-cost education about their Medicare options.

FAMILY PLANNING ❱ Adolescent Pregnancy Prevention and Services Project, Oswego County CiTiBOCES 179 County Route 64, Mexico, NY 13114 315-963-4251

❱ www.citiboces.org ❱ The mission of Oswego County BOCES’ Adolescent Pregnancy Prevention and Services (APPS) Project is to coordinate the provision of high quality and innovative APPS strategies for the residents of the county. Intervention strategies focus on the reduction of premature sexual activity and parenthood, which present potential long-term medical, social, economic, and psychological problems to adolescents, their families, the children they bear and society at large. CiTiBOCES provides counseling and education on human sexuality and health issues to students in area schools. Services are confidential.

Birthright of Onondaga County 346 N. Midler Ave. #46 Syracuse NY 13206 1-800-550-4900 (Hotline); 315-479-5807 (Office)

❱ www.birthrightsyr.org ❱ Birthright believes it is the right of every pregnant woman to give birth and the right of every child to be born. This international, nondenominational volunteer organization is a resource center and offers services and supplies to women who may be pregnant and new mothers, including pregnancy tests, helpful service referrals, diapers, baby and maternity clothing and coats. All services and supplies are offered free and in confidence.

Care Net Pregnancy Center of Northern New York • 724 State St., Watertown, NY 13601 315-782-LIFE (5433) • 7636 N. State. St., Lowville, NY 13367 315-874-4015

❱ Assists women and men with unplanned pregnancies or those who feel their pregnancy is a crisis. Provides pregnancy tests, first trimester ultrasounds, consultations on all pregnancy options; consultations and support for men; prenatal, parenting and fatherhood education; referrals for adoption and community support services; support after miscarriage or stillbirth; and post-abortion support. Care Net Pregnancy Center is an affiliate of Care Net International.

Central New York Regional Perinatal Center Upstate Health Care Center 90 Presidential Plaza, 3rd floor, suite #3118 Syracuse NY 13202 315-464-4458

❱ www.upstate.edu/obgyn/healthcare/ perinatal ❱ The Central New York Regional Perinatal Program (CNY-RPP) aims to promote healthy outcomes for women by ensuring that high-risk mothers timely access to a continuum of risk-appropriate obstetric care including consultation, genetic counseling, prenatal care, comprehensive obstetrical ultrasound, nutrition, nursing services, linkages to other resources and more. The Regional Perinatal Center has been designated to serve as the regional perinatal center for 21 counties in Central New York by the State of New York, Department of Health.

HEALTHCARE GUIDE 2024 | Central New York

Family Resource Center of Oswego County 157 Liberty St., Oswego, NY 13126 315-343-4866 24/7 Help: Option Line at 1-800-712-HELP (4357) or text HELPLINE to 313131 Text: 315-325-9552

❱ info@familyresourcecenter.life ❱ familyresourcecenter.life ❱ Services include pregnancy testing; parenting and life skills classes for men and women; information on pregnancy, abortion and alternatives, and sexually transmitted diseases; referrals to community resources (medical care, childcare, housing, social services, etc.); post-abortion, miscarriage and sexual abuse education and support; referrals to adoption agencies; abstinence education; and help with practical items. All services are free and confidential.

Liberty Resources Integrated Health Care 1045 James St., Syracuse, NY 13203 315-472-4471

❱ www.Liberty-Resources.org ❱ Liberty Resources’ integrated health care team provides comprehensive women’s health care at every stage of life, including annual check-ups, clinical breast exams, pap smears / cervical cancer screening, human papilloma virus (HPV) vaccination, risk assessment for osteoporosis, sexual health counseling, perimenopause, menopause and post menopause, contraception and family planning, screening and treatment for gynecological conditions.

New Hope Family Services 3519 James St., Syracuse, NY 13206 315-437-8300 Text: 315-401-4826

Services include pregnancy tests, options counseling, first-trimester ultrasounds, adoption services, after-abortion counseling, miscarriage and infant loss counseling, parenting and childbirth education, baby clothes and supplies, abortion pill reversal, and medical referrals. All services are free and confidential.

Planned Parenthood of Central and Western New York Syracuse Office 1120 E. Genesee St., Syracuse, NY 13210 315-475-5540

❱ www.plannedparenthood.org/plannedparenthood-central-western-new-york ❱ Planned Parenthood of Central and Western New York has nine health centers throughout Central, Western and Northern New York. The agency delivers affordable, non-judgmental, high-quality health care to thousands of people each year. The skilled and caring staff are specialists in reproductive and sexual health.

Pregnancy Care Center of Cayuga County 75 Genesee St., 2nd floor, Auburn, NY 13021 315-255-2778 24/7 Helpline: 1-800-712-4357

❱ info@auburnpcc.com ❱ www.auburnpcc.com ❱ Pregnancy Care Center of Cayuga County assists young women and their families who are encountering the issues of an unplanned pregnancy to help them find the necessary resources to meet their needs. The center provides free pregnancy tests, referrals to doctors and community agencies, information on STDs, childbirth education lessons, parenting lessons, life skills lessons, men’s mentoring information, abstinence information, education on types of abortion procedures and their risks, and small group studies. All pregnancy options are discussed. All services are free and confidential.

REACH CNY, Inc. 1010 James St., Syracuse, NY 13203 315-424-0009

❱ execdir@reachcny.org ❱ www.reachcny.org ❱ REACH CNY, Inc. provides resources, education, advocacy, and collaborative programs to improve health and promote health equity in Onondaga and Oswego Counties. Services help women, including pregnant and parenting women, connect

to health care and community resources. They provide evidence-based comprehensive teen pregnancy prevention education for youth 10 to 21 in Syracuse. REACH CNY also promotes safe use and disposal of sharps and provides safe sleep education and Cribs for Kids. Please visit www. reachcny.org.

FUNERAL SERVICES

Buranich Funeral Home, Inc. 5431 W Genesee St., Camillus, NY 13031 315-487-2412

❱ www.buranichfuneralhome.com ❱ Buranich Funeral Home has stood as a cornerstone of support, compassion, and unwavering commitment in our beloved community. At Buranich Funeral Home, we are committed to excellence in every aspect of our service. Our team consists of highly trained and experienced professionals who treat every family we serve with respect, dignity, and empathy. We are committed to upholding the highest standards of care, from the first moment we are contacted to long after the funeral service has concluded. As the heart of our neighborhood, we have consistently set the gold standard for funeral services, guided by our core values of remaining connected, committed, and caring to those we serve.

HEARING CARE

dB Audiology Associates, PC 5992 E Molloy Road Syracuse, NY 13211 315-410-1295

❱ dBaudiologyassociatescny.com ❱ Doug Brown has been providing audiology services in Central New York for more than 40 years. If a hearing loss exists, a plan is developed with patients to minimize its effects. This may entail referring patients back to their physician, providing treatment for tinnitus (ringing in the ears), determining if hearing aids are appropriate, and which devices are best for that patient. Information on preventing hearing loss from exposure to high levels of sound for both work and recreational activities are given. A variety of hearing protection devices are available to address specific situations.

HOTLINES

211CNY 844-245-1922

❱ www.211cny.com ❱ 211 CNY is the hub for community members and community organizations looking for various types of health, human and social services in Onondaga, Oswego, Jefferson, Lewis and St. Lawrence counties. Trained counselors can assist callers in finding information and referrals. through its 24-hour 211 call line, or through our website and text service.

988 Suicide and Crisis Lifeline ❱ www.fcc.gov/988-suicide-and-crisislifeline ❱ Call or text 988 to be connected with mental health professionals for confidential support 24/7.People can chat at 988lifeline.org to help themselves or a loved one who may need crisis support. ❱ • Veterans Crisis Line — Call988 and press 1; send a text message to 838255; or chat online at MilitaryCrisisLine.net. The Veterans Crisis Line is a free, 24/7 confidential resource that connects service members, including members of the National Guard and Reserves, and their loved ones to a responder specially trained to support veterans. Continuing care after the call, chat, or text, Veterans Crisis Line responders can refer veterans to a local suicide prevention coordinator, who can connect veterans to the counseling and services they need. ❱ • For Spanish —To call a Spanish-speaking crisis counselor, dial 988 and then press “2.” To text with a Spanish-speaking crisis counselor, text AYUDA to 988.To chat with a Spanish-speaking crisis counselor, visit https://988lifeline.org/es/chat . ❱ • For a specialized LGBTQI + affirming counselor, text “Q” to 988 or by press “3” when calling.

Adelphi New York Statewide Breast Cancer Hotline and Support Program Adelphi University Social Work Bldg., Room 105 1 South Ave., P.O. Box 701 Garden City, NY 11530 1-800-877-8077

❱ breastcancerhotline@adelphi.edu ❱ https://Breast-cancer.adelphi.edu ❱ This hotline, available daily from 9 a.m.

Central New York | HEALTHCARE GUIDE 2024

to 9 p.m. provides information, referrals and support to New Yorkers with and/ or concerned about breast cancer. The hotline is staffed by professionally trained and supervised volunteers, all of whom are breast cancer survivors.

American Cancer Society – Upstate New York 1120 South Goodman St., Rochester, NY 14620 1-800-227-2345

❱ www.cancer.org ❱ Callers can talk with experts about a concern and receive support 24/7 via the live helpline. Support is also available via live chat at cancer.org.

Birthright of Onondaga County 346 N. Midler Ave. #46 Syracuse NY 13206 1-800-550-4900 (Hotline); 315-479-5807 (Office)

❱ www.birthrightsyr.org

❱ Check the agency out on Facebook ❱ Birthright believes it is the right of every pregnant woman to give birth and the right of every child to be born. This international, nondenominational volunteer organization is a resource center and offers services and supplies to women who may be pregnant and new mothers, including pregnancy tests, helpful service referrals, diapers, baby and maternity clothing and coats. All services and supplies are offered free and in confidence.

Boys Town National Hotline 800-448-3000 Text VOICE to 20121

❱ The Boys Town National Hotline is open 24 hours a day, 365 days a year, and is staffed by specially trained Boys Town counselors. It is accredited by the American Association of Suicidology (AAS). Spanish-speaking counselors and translation services for more than 100 languages also are available 24 hours a day. The speech- and hearing-impaired can contact

the organization at its email address: hotline@boystown.org.

Contact Hotline Onondaga County 315-251-0600 Cayuga County 1-877-400-8740

❱ www.contactsyracuse.org ❱ Confidential, anonymous, free 24-hour telephone counseling, suicide prevention and crisis counseling. Online emotional support, crisis intervention and suicide prevention. Live chat is available 24/7.

TeleCare 315-218-1916

❱ www.ContactSyracuse.org/TeleCare ❱ Telecare is a free telephone-based service that offers a regular connection and supports caregiving and services already in place. Trained staff and volunteers provide daily telephone calls to community members, including seniors and people with disabilities. Many residents who live

FREE AND SUBSIDIZED HEALTH CLINICS Amaus Vision Services 259 E. Onondaga St. (in the Parish Center, next to the Cathedral of the Immaculate Conception) Syracuse, NY 13202 315-314-7004

❱ Amaus-vision.org ❱ Info@amaus-vision.org ❱ Amaus Vision Services is an outreach program of the Cathedral of the Immaculate Conception, in downtown Syracuse, that provides eye exams and glasses to the uninsured or underinsured in Central New York. Experienced optometrists, opticians, and staff volunteers in the well-equipped facility. Amaus Vision is available by appointment only. Children under the age of 18 must be accompanied by a parent or guardian.

Onondaga County Health Department Immunization Clinic John H. Mulroy Civic Center 421 Montgomery St., room 30, Basement Level Syracuse, NY 13202 315-435-2000

❱ https://covid19.ongov.net/vaccine ❱ www.ongov.net/health/immunization-

clinic.html ❱ COVID-19 vaccine clinics are hosted periodically and are announced at https:// covid19.ongov.net/vaccine. The vaccine is free, and insurance is not required. Routine immunizations are available by appointment on Wednesdays between 9 a.m. and 3 p.m. for children with public insurance or no insurance, and adults without insurance. Call 315-435-2000 to schedule an appointment.

Onondaga County Health Department -STD Clinic John H. Mulroy Civic Center 421 Montgomery St., Room 80 (Basement Level) Syracuse, NY 13202 Phone 315-435-3236

❱ http://www.ongov.net/health/STD.html ❱ The STD clinic provides comprehensive testing, diagnosis, and treatment of sexually transmitted diseases in Onondaga County. Appointments are preferred. Walk-ins welcome, subject to availability. Please call 315-435-3236 to schedule an appointment. Public health representatives are available to assist you in locating and privately contacting partners who may have recently been exposed to an STD.

HEALTHCARE GUIDE 2024 | Central New York

Onondaga County Health Department -Tuberculosis (TB) Control John H. Mulroy Civic Center 421 Montgomery St., Room 80 (Basement Level) Syracuse, NY 13202 315-435-3236

❱ www.ongov.net/health/TB.html ❱ The TB Control Program decreases the public health threat of TB through comprehensive testing, diagnosis, and treatment of active TB cases in Onondaga County. The TB clinic offers services by appointment only; please call 315-435-3236.

Poverello Health Center 808 N. Salina St. Syracuse NY 13208 315-423-7611

❱ Assumption Church’s Poverello Health Center offers free medical care to people without medical insurance in the Central New York area. The center is open on Wednesdays from 5 to 7 p.m. Walk-ins are accepted, but appointments are suggested. It is staffed by volunteer physicians, nurse practitioners and nurses, as well as other specialties by referral and appointment only. Physical examinations for college/vocational schools are available

alone face the danger that a fall, stroke or sudden illness could leave them incapacitated and unable to seek immediate help. One of the most effective means of reducing isolation, victimization, and health concerns is daily contact through a telephone reassurance call.

Crisis Hotlines ❱ Through Oswego County Opportunities’ Service to Aid Families (SAF) and Homeless Services divisions ❱ 315-342-1600 (Crisis Hotline for rape crisis and domestic violence support) 315-342-7618 or 1-877-342-7618 (Homeless Services) 9 Fourth Ave., Oswego, NY 13126

❱ SAF is the domestic violence and rape crisis program for Oswego County and has provided crisis support, advocacy, and educational services throughout Oswego County for more than 30 years. Provides crisis intervention and support for victims

of domestic violence, dating violence, sexual assault, stalking or other violent crimes; people experiencing a housing crisis or difficulty meeting basic needs; and people experiencing other types of crisis.

HOPEline Services

The H-Line / New York State HIV/STI / Hepatitis C Hotline

❱ HOPEline is available 24/7, to help individuals with free and confidential information about addiction and problem gambling assessments, interventions, treatment, and support in New York state. It is staffed by specially trained and supervised mental health professionals with training in addiction and peer advocates. HOPEline services are free and confidential. A bilingual staff provides services in English, Spanish, Bengali, traditional Chinese, Haitian-Creole, Korean, and Russian, with access to real-time interpreter services to meet the needs of callers who speak any of 170+ other languages.

1-800-541-2437 1-800-233-7432 (Spanish language hotline)

❱ www.nyaidsline.org ❱ The New York State HIV/STI/HCV hotline provides HIV, STI, and hepatitis C education, risk-reduction, information and referrals. These include HIV and STI testing, linkage to PrEP (pre-exposure prophylaxis) and PEP (post-exposure prophylaxis), HIV and hepatitis C care, and many others. The hotline services are available free to the general public. The Hotline is open Monday through Fridays from 8 a.m. to 8 p.m. and on weekends from 10 a.m. to 6 p.m.

For help and hope 24/7, call 1-877-8-HOPENY or text HOPENY

❱ https://oasas.ny.gov/hopeline

La Liga 24-Hour Language Hotline 315-466-6608 See page 76.

Liberty Resources — Help Restore Hope Center • Madison County 218 Liberty St. Oneida, NY 13421

by appointment only. The Health Center provides clients with Prescription Assistance through the various pharmaceutical companies.

Rahma Health Clinic 3100 S. Salina St. Syracuse, New York 13205 315-565-5667

❱ Rahmafreeclinic.com ❱ The Rahma Health Clinic offers free primary care and preventative care services for acute and chronic conditions, routing diagnosis and treatment of illnesses, conditions and injuries, screening, counseling and medication monitoring. Its mission is to provide high quality healthcare to uninsured, under-insured, and under-served adults in Central New York regardless of ability to pay, and regardless of religion, race, gender, or background.

Federally Qualified Health Centers ❱ FQHCs are safety net providers that primarily provide services typically furnished in an outpatient clinic. FQHCs include community health centers, migrant health centers, health care for the homeless health centers, public housing primary

care centers, and health center program “look-a-likes.” They also include outpatient health programs or facilities operated by a tribe. For information on nearby locations, visit https://findahealthcenter.hrsa.gov; www.carelistings.com or the websites for one of the facilities below.

Cayuga County East Hill Family Medical, Inc. 144 Genesee St. Auburn, NY 13021 315-253-6796

Onondaga County Syracuse Community Health Center

❱ www.schcny.com ❱ Visit the website for SCHC locations throughout the area and schools in the Syracuse City School District.

• Chenango County 21 Eaton St. Norwich, NY 13815 1-855-966-9723

❱ www.liberty-resources.org/hrhc/ ❱ Liberty Resources’ Help Restore Hope Center provides free and confidential services to those affected by sexual assault, domestic violence or other violent crimes in Madison and Chenango counties. The 24-hour hotline is staffed by trained volunteers. A six-bed safe dwelling offers confidential housing in addition to advocacy and support from a team of trained staff professionals. Short-term counseling and assistance with legal orders of protection are also provided.

Liberty Resources — Crisis Services ❱ www.liberty-resources.org ❱ 315-251-0800

Oswego County ConnextCare

❱ Available 24/7 – Free and Confidential

❱ www.connextcare.org ❱ Visit the website for locations throughout the Oswego County area, including schools.

❱ Liberty Resources’ Crisis Services provides intervention, response and stabilization for adults, youth, and families in the home, in the community or at one of the organization’s adult crisis residences. The crisis team consists of licensed, qualified

Central New York | HEALTHCARE GUIDE 2024

crisis providers and peer specialists / advocates that provide a variety of interventions, including: Mobile Crisis, Crisis Respite, and Intensive Support.

National Domestic Violence Hotline 1-800-799-7233 Text: “Start” to 88788

❱ Chat at www.thehotline.org ❱ Responding to calls 24/7, 365 days a year, The Hotline provides confidential, one-on-one support to each caller, offering crisis intervention, safety planning, options for next steps and direct connection to sources for immediate safety for women, men, children and families affected by domestic violence. Its database has more than 5,000 agencies and resources in communities all across the country. The Hotline offers bilingual advocates and a language line with translations in 200 different languages.

Deaf Hotline Advocate National Deaf Domestic Violence Hotline Hotline: 855-812-1001 Main Office: 206-922-7088

❱ www.thedeafhotline.org ❱ www.adwas.org ❱ Video phone: 855-812-1001 ❱ Instant Messenger: DeafHotline ❱ Live chat through the website: Chat atwww.thedeafhotline.org ❱ Through the National Deaf Domestic Violence Hotline, a partnership with the Abused Deaf Women’s Advocacy Services and National Domestic Violence Hotline, advocates are available 24/7 via video phone; chat; or email to help people affected by domestic violence. The staff can offer culturally-adept advocacy in ASL or through the email address listed above.

National Runaway Safeline 3141B N. Lincoln Ave., Chicago, IL 60657 1-800-RUNAWAY (1-800-786-2929)

❱ www.1800runaway.org ❱ www.nationalrunawaysafeline.org ❱ Founded in 1971, the National Runaway Safeline (NRS) works to keep youth who have run away, experiencing homelessness or are at-risk of other adverse outcomes safe and off the streets. NRS serves as the national crisis communication system for youth ages 12 to 21 who are contemplating running away or have run away and

are experiencing homelessness. Trained staff and volunteers provide support to youth and families 24/7 via the free, confidential hotline and live texting service at 1-800-RUNAWAY (1-800-786-2929) and online services at 1800RUNAWAY. org, including live chat, email and a forum. In addition, NRS offers free educational materials, conducts training sessions for organizations and service providers, hosts webinars on a range of topics. For more information, visit 1800RUNAWAY.org and nationalrunawaysafeline.org, and connect with NRS on Facebook, Instagram, Threads, TikTok and LinkedIn.

New York State Child Abuse and Maltreatment Register 518-473-7793 1-800-342-3720; 1-800-638-5163 (TDD/TTY) 1-800-342-3720 (video relay system)

❱ www.ocfs.ny.gov/programs/cps ❱ Provides 24-hour-a-day services for the purpose of reporting cases of suspected child abuse anywhere in the state.

NYS Domestic and Sexual Violence Hotline 1-800-942-6906 (multi-languages available) or text 844-997-2121

❱ Domestic violence and sexual assault service providers offer 24-hour hotlines, legal advocacy, counseling, emotional support, information and referral services, transitional housing, emergency shelter and assistance with appointments to court or the hospital for a forensic rape exam. Advocates understand the different systems the client may interact with: criminal justice, law enforcement, family court, social services, healthcare and community resources. All conversations are confidential, secure and available 24/7.

NYS Growing Up Healthy Hotline 1-800-522-5006 TTY: 1-800-655-1789

NYS Justice Center for the Protection of People with Special Needs Hotline 1-855-373-2122 Relay users dial 7-1-1 and give operator (518) 549-0200 1-855-373-2122 (TTY)

HEALTHCARE GUIDE 2024 | Central New York

❱ The Justice Center operates a centralized, statewide toll-free hotline and incident reporting system that receives and tracks allegations of abuse and neglect 24 hours a day, seven days a week. Reports are made by service providers and others who are mandated reporters as well as by any individual who witnesses or suspects the abuse or neglect of a person with special needs.

Onondaga County Department of Children and Family Services – Child Welfare Intake Unit John H. Mulroy Civic Center 421 Montgomery St., Syracuse, NY 13202 Child Protective Services (CPS): 315-435-2884

❱ Child Abuse Report Hotline for general public: 315-422-9701; 1-800-342-3720 (non-mandated State Central Registry)

Strong Hearts Native Hotline ❱ https://strongheartshelpline.org/ ❱ Call or text:1-844-7NATIVE (1-844-7628483) ❱ Chat: Click on the chat icon on the website’s Get Help page to connect one-onone with an advocate 24/7/365. ❱ Strong Hearts Native Hotline is a culturally-appropriate, anonymous, confidential domestic and sexual violence helpline for Native Americans and Alaska Natives. Survivors, family, friends and partners questioning their own behavior can connect with Strong Hearts advocates who provide support and advocacy.

Substance Abuse and Mental Health Services Administration (SAMHSA)’s National Helpline 1-800-662-HELP (4357)

❱ A free, confidential, 24/7, 365-day-ayear treatment referral and information service for individuals and families facing mental and/or substance use disorders.

Susan G. Komen Breast Care Helpline 1-877-GO-KOMEN (1-877-465-6636)

❱ www.komen.org ❱ helpline@komen.org ❱ Provides information about breast health, local and national resources and information about clinical trials.

Upstate New York Poison Center 750 E. Adams St., Syracuse, NY 13210

Hotline: 1-800-222-1222 Office: 315-464-7078

❱ www.upstate.edu/poison ❱ The Poison Center oversees 54 counties in Upstate New York. They handle calls about poisonings from the general public and healthcare professionals 24/7, 365 days a year. They also provide education to all through hundreds of outreach efforts.

Vera House 723 James St., Syracuse, NY 13203 315-468-3260 (24-hour Crisis and Support); 315484-7263 (TTY during business hours)

❱ www.verahouse.org ❱ Chat services available on the website 8:30 a.m. to 9 p.m. seven days a week ❱ Vera House is a comprehensive domestic and sexual violence service agency providing shelter, advocacy, and counseling services for individuals and families, education and prevention programs and community coordination.

Veterans Crisis Line 988 and Press 1; send a text message to 838255, or chat online at MilitaryCrisisLine.net

❱ The Veterans Crisis Line is a free, 24/7 confidential resource that connects service members, including those with the National Guard and Reserves, and their loved ones to a responder specially trained to support veterans. Continuing care after the call, chat, or text, Veterans Crisis Line responders can refer veterans to a local suicide prevention coordinator, who can connect veterans to the counseling and services they need.

HOUSING / HOMEOWNER ASSISTANCE

A Tiny Home for Good ❱ www.atinyhomeforgood.org ❱ 1222 S. Ave., Syracuse, NY 13207 ❱ A Tiny Home for Good exists to support those facing homelessness by providing affordable, permanent housing and support services to encourage long-term housing stability. Homes are scattered throughout the city of Syracuse, woven into the fabric of established neighborhoods, and range from tiny homes averaging 350 sq. ft. to single family homes averaging 1,000 sq. ft. Each home is furnished and equipped with all the necessities of a regular home. Rent

is determined on a sliding scale dependent on each resident’s income. Each resident is connected with partner care management organizations and further supported by A Tiny Home for Good’s on-staff care management.

Onondaga County Health Department — Healthy Neighborhood Program

HomeHeadQuarters

❱ www.ongov.net/health/env/ healthy-neighborhoods.html

538 Erie Blvd., suite 100, Syracuse, NY 13204 315-474-1939 800-724-4330

❱ info@homehq.org ❱ www.homehq.org ❱ HomeHeadQuarters is a nonprofit neighborhood and housing development organization and certified Community Development Financial Institution that addresses underserved people in the regional housing market through lending, education, and development. The organization is recognized nationally for its innovative loan products for homebuyers and local investors that are unable to borrow from traditional lenders.

Home Energy Assistance Program (HEAP) Onondaga County Department of Social Services – Economic Security Department Energy Assistance Unit John H. Mulroy Civic Center 421 Montgomery St., 2nd floor, Syracuse, NY 13202 315-435-2700, Prompt #2

❱ www.ongov.net/dss/heap ❱ HEAP is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of three components – regular HEAP, emergency HEAP and heating equipment repair and replacement. Visitwww.ongov.net/dss/heap for information on eligibility and more.

La Liga – The Spanish Action League of Onondaga County Housing Services 700 Oswego St. Syracuse, NY 13204 315-475-6153

John H. Mulroy Civic Center 421 Montgomery St., 12th Floor, Syracuse, NY 13202

❱ The Healthy Neighborhood program is a New York State Department of Health grant-supported program. The program provides in-home assessments and interventions for asthma, tobacco, indoor air, lead, fire safety, and other environmental home hazards in targeted high-risk census tracts in the city of Syracuse.

Onondaga County Health Department — Lead Poisoning Prevention Program John H. Mulroy Civic Center 421 Montgomery St., 12th floor, Syracuse, NY 13202 315-435-3271

❱ LeadFreeKids@ongov.net ❱ ongov.net/health/lead ❱ The Onondaga County Lead Poisoning Prevention Program works to protect children from lead poisoning by identifying and inspecting high-risk housing; referring eligible homeowners to available financial resources for home repair; community education and outreach; coordinating testing; and providing case management services for children identified with elevated blood lead test results.

Onondaga County Health Department — Radon Program 4170 Route 31 , Clay, NY 13041 315-435-1649

❱ www.ongov.net/health/env/radon.html ❱ The Radon Program provides information and guidance on radon testing and mitigation. Radon test kits are available on a limited basis.

Onondaga County Health Department — Residential Environmental Health

❱ laligaupstateny.org ❱ Among its services, the agency offers information about housing and referrals; provides housing court assistance; helps clients to gain access to utility services; assists with tenant/landlord mediation; and conducts workshops on homebuying and financial health.

4170 Route 31, Clay, NY 13041 315-435-1649

❱ www.ongov.net/health/env/sanitation. html ❱ The Residential Environmental Health program conducts health and safety inspections at mobile home parks and child care centers and investigates complaints regarding public health nuisances and

Central New York | HEALTHCARE GUIDE 2024

hazards. A list of specific types of residential complaints that the program can assist with can be found at www.ongov.net/ health/env/sanitation.html

Operation Northern Comfort ❱ info@operationnc.org ❱ www.operationnc.org ❱ Operation Northern Comfort is a nonprofit, volunteer group from Central New York committed to serving the surrounding communities by providing, labor, donations and support in any time of need. Recent projects have included student desks, food pantry shelves and ramps.

Peace Inc. Dept. of Energy & Housing Services 717 Erie Blvd. W., Syracuse, NY 13204 315-470-3315

❱ energy@peace-caa.org ❱ www.peace-caa.org ❱ www.peace-caa.org/programs/energyhousing/ ❱ PEACE, Inc.’s Department of Energy and Housing Services has successfully operated New York State’s Weatherization Assistance Program in Onondaga County for more than 25 years. This program provides energy conservation measures for income-eligible homeowners and renters.

Syracuse Habitat for Humanity, Inc. and ReStore 514 W. Genesee St., Syracuse, NY 13204 315-422-2230

❱ shfh@syracusehabitat.org ❱ www.syracusehabitat.org ❱ Syracuse Habitat for Humanity is an affiliate of Habitat for Humanity International, a nonprofit ecumenical agency, whose mission is to eliminate substandard housing in the world by working with God and people everywhere. Syracuse Habitat for Humanity has built or renovated 70 homes since 1986 through all-volunteer donations of money, labor, and materials. Homes are sold to partner families at no profit and are financed for a low interest rate and a 30-year term. Homeowners must volunteer 300 hours of labor and put down a $1,000 down payment on the house. ReStore accepts and sells donated building materials in good and working condition.

YMCA Senior Housing 330 Montgomery St., Syracuse, NY 13202 315-474-6851 ext. 313

❱ Offers one-bedroom units to the elderly and those who are mobility and functionally disabled. Each of the 30 units has rent subsidy through HUD through which rent is dependent upon income. Eligibility: Low-income elderly or disabled individuals.

HOUSING / SHELTERS

Adult and Teen Challenge of Syracuse 124 Furman St., Syracuse, NY 13205 315- 478-4139

❱ www.nyatc.org ❱ Adult and Teen Challenge operates a 24bed facility which serves New York state. The program provides residential recovery to men aged 17-1/2 and older from all ethnic, socio-economic, and religious backgrounds.

Arbor House — Chemical Dependency Behavioral Health Services 53 Hall Road, Hannibal, NY 13074 315-564-5506

❱ www.oco.org/home-for-dd-adults/arbor-house ❱ This facility is designed for adults recovering from any form of substance abuse. The facility provides a structured, homelike setting for up to 16 persons making the transition into abstinent living and provides trained assistance from resident staff.

Barnabas Apartments 3624 Midland Ave., Syracuse, NY 13205 315-475-9744

❱ www.sasyr.org

❱ www.sasyr.org ❱ A program of the Salvation Army, Barnabas Shelter is a co-ed group facility offering short-term emergency housing for up to six older homeless young adults, aged 18 to 24. Participants typically receive shelter services for up to 2-4 weeks, often enabling them to become enrolled in the Salvation Army’s long-term transitional housing apartments or its rapid rehousing rental assistance program. There is no cost associated with Barnabas Shelter, however, inquiries must be made in advance to ensure space is available.

Booth House 1704 S. Salina St., Syracuse, NY 13205 1-800-660-6999; 315-471-7628

❱ www.sasyr.org ❱ A program of the Salvation Army, Booth House is a shelter and counseling service for runaway and homeless youth, ages 12 to 17. During times of crisis, youth are able to access shelter services for up to 30 days. Services may be initiated by contacting the 24-hour hotline, 1-800-660-6999. In addition, Booth House offers a variety of crisis services including family mediation, case management, home schooling, living skills and recreational activities. There is no cost to participate in this program.

Catholic Charities Men’s Shelter 1801 Erie Blvd. E., Syracuse, NY 13210 315-423-9137

❱ www.ccoc.us ❱ An 80-bed emergency evening shelter for homeless men. Casework services are available to help individuals find and keep stable housing.

Catholic Charities of Onondaga County 1654 W. Onondaga St., Syracuse, New York 13204 315-424-1800

❱ A program of the Salvation Army, Barnabas Apartments provide opportunities for seven homeless individuals, ages 16 to 21, to experience the full reality of living in their own apartments. Due to the severity and longevity of their homelessness, the youth that live in Barnabas Apartments typically do not have the option of reuniting with family members. These particular youth often remain involved in the program for up to 18 months, moving into the community upon discharge. There is no cost to participate in this program.

❱ Catholic Charities offers emergency assistance for men, women, and children including supportive housing, relocation assistance for homeless or housing-vulnerable individuals and families, emergency services, and emergency shelter for men.

Barnabas Shelter

❱ www.chadwickresidence.org

3624 Midland Ave., Syracuse, NY 13205

315-475-9744

HEALTHCARE GUIDE 2024 | Central New York

Chadwick Residence 335 Valley Dr., Syracuse, NY 13207 315-476-6554

❱ Chadwick Residence is a nonprofit organization that provides transitional housing, permanent housing, case management and independent living skills education to women and children who are HUD homeless.

Christopher Community 990 James St., Syracuse, NY 13203 315-424-1821; 1-800-662-1220 (TDD/TYY)

❱ www.christopher-community.org ❱ Christopher Community helps low- and moderate-income families and seniors find housing to meet their specific needs. It currently manages more than 3,000 units and more than 100 buildings throughout Central New York, and it administers Onondaga County’s Rental Assistance Program (section 8), which services over 1,200 households.

Crossroads Adult Home 120 Gifford St., Syracuse, NY 13202 315-701-3894

❱ www.rescuemissionalliance.org ❱ Crossroads Adult Home is operated by the Rescue Mission on their Gifford Street campus. Crossroads is a 59-bed, congregate care Level 3 residence for men licensed by the New York State Department of Health. Staffed 24 hours a day, Crossroads provides a positive environment that encourages self-sufficiency, as well as assistance with administering medication, an on-site health care coordinator, case management, three meals and two snacks daily, an activities program, six lounges with cable TV, free laundry facilities, free telephones, and spiritual care on a voluntary basis.

Salvation Army’s Ethel T. Chamberlain Women’s Residence 315-472-0947

❱ The Salvation Army’s Women’s Shelter provides temporary emergency housing for 15 adult women who have serious mental health problems and/or substance use disorders. Crisis counseling, comprehensive social work support services, mental health services and linkages to community resources are provided to help the women obtain housing stability, income supports, mental health treatment and supportive services. The Permanent Supportive Housing Program includes 16 subsidized one-bedroom apartments for formerly homeless women, along with wrap around supports including case management, life skills activities, socialization, and other supportive services to assist women to be

as independent as possible and avoid reoccurrences of homelessness in the future.

Kiesewetter Emergency Shelter

www.rmhcny.org.

Salvation Army Emergency Family Shelter Syracuse, NY 13202 315-479-1332

Rescue Mission 122 Dickerson St., Syracuse NY 13202 315-472-6251

❱ syracuseny.salvationarmy.org

❱ Provides 192-bed, state-licensed emergency shelter for men and women, with access to meals, permanent housing, employment and spiritual assistance. Makes referrals for individuals with drug and alcohol issues. Case managers are available to provide assistance. Eligibility: Homeless individuals who are 18 years of age and older.

❱ The Salvation Army’s Emergency Family Shelter has 81 beds and 10 cribs and is a co-ed shelter, providing temporary emergency housing and counseling services for homeless families of any configuration, including extended families, men with children, older male children and single women crisis counseling, comprehensive social work support services and linkages to community resources are provided to secure and maintain permanent housing.

Rescue Mission, Auburn

Sarah’s Guest House

❱ www.rescuemissionalliance.org

51 Merriman St. Extension, Auburn NY 13021 315-282-7195

100 Roberts Ave., Syracuse, NY 13207 315-475-1747

❱ www.rescuemissionalliance.org

❱ www.sarahsguesthouse.org

❱ The Rescue Mission’s Auburn program provides supportive housing for families who are experiencing homelessness or at risk of becoming homeless. It offers support for basic needs such as food and clothing. Case managers work with families to achieve their highest levels of stability and independence. They also assist families who are temporarily housed by Cayuga County Department of Health and Human Services to find permanent housing and connect with other key services.

❱ Sarah’s Guest House provides lodging, transportation, meals and comfort to patients and families of patients receiving medical care in Central New York. Individuals must be over the age of 18 and able to independently care for themselves or come with a caregiver. All guests must be referred by someone related to their medical care. A donation of $25 per night is requested for single occupancy, and $40 for two or more guests, but no one is turned away for inability to pay.

Ronald McDonald House Charities of CNY

Services to Aid Families

1100 E. Genesee St., Syracuse, NY 13210 315-476-1027

❱ house@rmhcny.org

Oswego County Opportunities, Inc. 9 4th Ave. — Hillside Commons, Oswego, NY 13126 315-342-7532

❱ www.rmhcny.org

❱ www.oco.org/crisis-development

❱ Ronald McDonald House Charities of Central New York operates the CNY Ronald McDonald House 24 hours a day, yearround to help keep families of seriously ill children together while they are receiving medical care at Syracuse-area hospitals nearby. The nonprofit is a continuum of care for the major Central New York care networks including Crouse Hospital, Upstate Golisano Children’s Hospital and St. Joseph’s Hospital Health Center, and their affiliated clinics. The House is fully accessible and provides the convenience of a comfortable room and warm bed, a home-cooked meal, and support and compassion. All guest families must receive a certified referral to stay. There is no fee for families. For referral guidelines and additional information, please visit

❱ Programs offered include the abuse and assault hotline, crime victim assistance program, domestic violence program, rape crisis program, victim support project, school prevention program and community education. SAF provides emergency shelter for victims of domestic and sexual violence and advocacy to any individual.

State Street Apartments 315-475-7663

❱ Salvation Army’s State Street Apartments is a 6-bed, co-ed residential housing unit for homeless young adults with diagnosed mental illness, 18 to 25 years of age. The program offers intensive mental health case management services in a supportive environment. State Street Apartments

Central New York | HEALTHCARE GUIDE 2024

serves young adults in residence and those living in the community who are homeless or at imminent risk of becoming homeless. The young adults who are part of this program receive independent living skills training, social group support and educational and recreational services focused on building self-sufficiency.

Transitional Apartment and Parenting Center (TAPC) 315-479-1330

❱ https://syracuseny.salvationarmy.org/ ❱ The Transitional Apartments and Parenting Center (TAPC) is a 24-unit apartment complex providing long-term housing, case management and parenting classes for homeless, pregnant and parenting adolescent girls, aged 16 to 24 (and their children.) The Salvation Army also provides licensed day care services at the TAPC, offering supportive care for children while parents focus on attendance at school or at work.

Vera House 723 James St., Syracuse, NY 13203 315-468-3260 (24/7)

❱ www.verahouse.org ❱ Vera House is a comprehensive domestic and sexual violence service agency providing shelter; advocacy; and counseling services for individuals and families; education and prevention programs; and community coordination. Vera House also offers a 24-hour support line at 315-4683260; 315-484-7263 (TTY); and chat services are available on its website from 8:30 a.m. to 9 p.m. seven days a week.

INTEGRATIVE MEDICINE

Integrative Medicine of Central New York, PC 1386 State Route 5 W., Suite 203 Chittenango, NY 13037 315-741-5774

❱ www.imofcny.com ❱ IM of CNY specializes in integrative adult medicine consultations, Lyme disease treatment, integrative oncology, integrative prevention/wellness visits, nutraceutical infusions, neurofeedback, medical marijuana consultations for NYS qualifying conditions, integrative nutrition health coaching, Clear Mind neurofeedback, and complimentary therapies that include reiki, pranic healing, Medical Grade CBD, essential oils, and meditation. It provides a setting for individuals to be

active participants in their holistic care and strive to empower patients to tap into their own inner healing. It places a highly priority on giving each individual undivided attention during their visit and the office environment has been carefully crafted to be a place of nurturing.

LITERACY RESOURCES

Light A Candle For Literacy P.O. Box 15124, Syracuse, NY 13215 315-436-6562

❱ lacfl2016@gmail.com ❱ www.lightacandleforliteracy.org ❱ Light a Candle for Literacy (LACFL) is a volunteer-run after-school and summer literacy program founded by longtime Southside community and literacy advocate, Geneva Hayden. Based on Syracuse’s Southside in the Brighton neighborhood, LACFL serves school-age youth in kindergarten through 5th grade. The program focuses on reading, homework help, and character development. The mission is to increase awareness of the importance of literacy, counteract the summer reading loss in children, and help parents understand the importance of reading to their children daily.

Literacy Coalition of Onondaga County 980 James St., Syracuse, NY 13203 315-706-6924

❱ www.onliteracy.org ❱ LCOC’s mission is to collectively build and support community initiatives that improve literacy levels across the lifespan in Onondaga County. LCOC is a partner with Dolly Parton’s Imagination Library, a free program that provides children from birth to age 5 (as long as their parent/guardian lives in the eligible target area) with a new, age-appropriate book sent to them at their home each month until their fifth birthday. Currently, Imagination Library is available to all children under the age of 5 who live within Onondaga County.

Literacy Coalition of Oswego County, Inc. 315-963-4291

❱ pgugel@citiboces.org ❱ literacycoalitionofoswegocounty.com ❱ The Literacy Coalition of Oswego County is a growing coalition of local organizations dedicated to improving literacy in Oswego County, addressing literacy needs of

HEALTHCARE GUIDE 2024 | Central New York

people of all ages. Areas covered include literacy, workforce literacy, computer literacy, health literacy and financial literacy.

Literacy Volunteers Program Bldg. 31, Fort Ontario, 45 E. Schuyler St. Oswego, NY 13126 315-342-8839

❱ lvoswego@oco.org ❱ www.oco.org/education-services/literacy-volunteers ❱ This free literacy service provides oneto-one tutoring to adults seeking assistance in reading and math, and provides tutoring to adults from other countries learning to speak English.

ProLiteracy, Inc. 308 Maltbie St., Syracuse, NY 13204 315-422-9121; 1-888-528-2224

❱ info@proliteracy.org ❱ www.proliteracy.org ❱ ProLiteracy, Inc. advocates for adult literacy initiatives on behalf of its member network. They provide a strong collective voice to increase awareness of adult literacy challenges, influence public policy and create change. By providing evidence of the challenge faced by adults around the world, ProLiteracy aims to amplify their courageous voices and build a global community dedicated to ending illiteracy and supporting positive change for these adults.

MEDICAL PRACTICE

FamilyCare Medical Group 1001 W Fayette St., Syracuse, NY 13204 Corporate office 315-472-1488 (main switchboard)

infectious diseases; ear, nose, and throat (otolaryngology); ophthalmology; physical medicine and rehabilitation; chronic care management; intensive care management; transitional care management; and palliative care, among other services.

of intervention include trauma resiliency model, eye movement desensitization and reprocessing, dynamic attachment re-patterning experience, Ricky Greenwald fairy tale model and child parent psychotherapy.

❱ FCMG is proud to be a member of Senior Health Connect! For our Medicare eligible patients, this partnership represents a collaborative approach to care delivery that prioritizes preventive care, chronic disease management, and care coordination resources that focus on a patient’s total health — including no-cost education about their Medicare options.

Catholic Charities of Onondaga County

MENTAL HEALTH SERVICES

ACR Health See page 106.

ARISE — Mental Health Clinic • Fulton Clinic, 315-887-5156 • Syracuse Clinic, 315-671-2964

❱ ARISE Outpatient Mental Health Services provide individual, family and group therapy to help adults, teens, and children build on their strengths and improve their overall quality of life. Psychiatric evaluations, medication management, and psychological assessments are available to all individuals enrolled in services.

Catholic Charities of Onondaga County 1654 W. Onondaga St., Syracuse, NY 13204 315-424-1800

❱ www.ccoc.us ❱ The counseling program provides outpatient individual, couple, family, and group psychotherapy services for those who need accessible and affordable mental health services. The program pays special attention to helping the most challenged in the community, including those in poverty, refugees, elderly, and those who have experienced trauma. As a support to mental health, emotional modulation skill development is offered in group sessions. These include community resiliency skills and dialectical behavioral therapy. This program also offers educational programs and consultation for agency and community groups. ❱ Specialized therapeutic services are aimed at reducing and resolving the impact of trauma for children to adults, and occur individually, in dyads (couples or parent/child), with a family or with a group. Trauma experiences can be one time, short-term, or long-term. Models

1654 W. Onondaga St. Syracuse, New York 13204 315-424-1800

❱ www.ccoc.us ❱ Hope Connections is a peer-led recovery center. It is a gateway to wellness for people affected by mental illness, substance use, or addiction. Recovery is centered on multiple pathways of connecting people to opportunities and resources within the community. Hope Connections is a community of peers that empower, advocate, inspire hope, and mutually support people in their recovery journey. ❱ Hope Connections provides CORE Peer Empowerment Services and peer recovery coaching. Participants pair up with a Peer Recovery Coach as they work toward accomplishing their own person-centered goals. Together, Coaches and participants create a network of support, develop a plan, and determine goals. The ultimate goal of the program is for the participant to have skills and confidence to continue to navigate their recovery on their own. The Peer Recovery Coaches (PRCs) are NYS credentialed in providing peer support and have been successful in their own recovery.

Center for Family Life & Recovery, Inc. • 502 Court St., suite 401, Utica, NY 13502 315-733-1709 • 205 N. Washington St., Herkimer, NY13350 315-866-8407 • 201 W. Dominick St., Rome, NY 13440 315-336-3090 • 5900 N. Burdick St., suite 204, Syracuse, NY13057 315-733-1709

❱ www.whenthereshelpthereshope.com ❱ Transforming lives for those who need it most, Center for Family Life and Recovery, Inc. is a resource provider for prevention, counseling, training, advocacy and recovery. The vision is to create a community mindset where individuals and families embrace sustained recovery from mental health, substance use, and behavioral

issues.

Center for Mental Health & Wellness for Youth 98 N. Second St., Fulton, NY 13069 315-326-3555

❱ www.oswegohealth.org ❱ Center for Mental Health & Wellness for Youth includes child/adolescent psychiatrists, psychologists, counselors, and nurses who work closely with families, empowering them to successfully support their children during and after treatment. The department provides a wide range of outpatient services to children aged 5-18, including medication management and therapy.

Circare 620 Erie Blvd. W., Suite 302, Syracuse, NY 13204 315-472-7363

Helio Health 555 E. Genesee St. (Administrative Office) Syracuse, NY 13202 315-474-5506

❱ www.helio.health ❱ Helio Health is a comprehensive, evidence-based and clinically progressive substance use disorders and mental health disorders services provider. Helio Health operates in Syracuse, Rochester, Binghamton, Utica and Gloversville. Services include: inpatient withdrawal and stabilization services; inpatient rehabilitation; outpatient substance use disorders clinic; outpatient mental health clinic; outpatient compulsive gambling clinic; outpatient children and adolescent clinic; school-based services; opioid treatment programs; mobile health outreach; certi-

Central New York | HEALTHCARE GUIDE 2024

fied community behavioral health clinic; residential stabilization; rehabilitation and reintegration; licensed mental health residences, permanent housing; affordable housing; recovery services, training institute, peer support and engagement; and a 24/7 open access center. Helio Health’s mission is to promote recovery from the effects of substance use and mental health disorders and other health issues. It also offers telehealth.

Liberty Resources — Integrated Health Care • Syracuse 1045 James St., Syracuse, NY 13203 315-472-4471 • Madison County 218 Liberty St., Oneida, NY 13421 315-363-0048 • Oswego County 14 Crossroads Dr., Fulton, NY 13069 315-887-1840

❱ www.Liberty-Resources.org ❱ Liberty Resources offers behavioral health counseling and medication management to children, adolescents, and adults in tandem with primary care and pediatrics. Their teams include peer support specialists, licensed therapists (social work, marriage and family therapy, creative arts, mental health counseling), psychiatrists, psychiatric nurse practitioners, and family practice nurse practitioners. The agency employs a multi-disciplinary approach that integrates treatment in coordination with physicians, pediatricians, and other specialized services to support holistic well-being.

NYFarmNet 800-547-3276

❱ NYFarmNet@cornell.edu ❱ www.nyfarmnet.org ❱ NYFarmNet’s family consultants can help support families with strategies to manage, among other issues, depression and anxiety. The consultants can also make referrals to additional organizations and specialists.

Onondaga County Health Department – Mental Health and Substance Use Initiatives John H. Mulroy Civic Center 421 Montgomery St., 12th floor, Syracuse, NY 13202 315-435-3280

❱ http://ongov.net/health/opioids/NaloxoneTraining.html ❱ The Mental Health and Substance Use Initiatives program offers free naloxone training and distribution for the community. Naloxone is a medication that can be administered to individuals who experience an opioid/heroin overdose, to prevent it from being fatal. The program also provides outreach and education, linkages to care, fentanyl test strips, and secondary syringe exchange services. Other initiatives include Suicide Prevention and Trauma Informed Care efforts.

Oswego Health — Lobdell Center for Mental Health & Wellness at Lakeview 29 E. Cayuga St, Oswego, NY 13126 315-326-4100

❱ www.oswegohealth.org ❱ As the only behavioral health services inpatient and outpatient provider in Oswego County, Oswego Health has constructed a facility specifically built to provide this specialized care for patients ages 18 and up. This center features 32 inpatient beds. Patients will find a welcoming, soothing, and healing environment that includes secure outdoor spaces, comfortable interior areas, and a kitchen area. In addition, to assist those that utilize these services become healthier overall, primary care services are available onsite.

Oswego Health — Assertive Community Treatment (ACT) Team 315-326-4100

❱ The Assertive Community Treatment (ACT) Team is a mobile, multidisciplinary, mental health team through Oswego Health that brings support services and delivers comprehensive, person-centered treatment and rehabilitation to individuals over the age of 18 with severe and persistent mental illness. ACT Team services include help and support 24 hours a day, 7 days a week. As a multidisciplinary team, rather than refer individuals to other programs and services, the team provides the treatment and services needed. The team also works with individuals in their homes, neighborhoods, workplaces, and other places where problems arise; and works closely with each client to develop an individualized plan that is reviewed daily by all involved staff members.

Unique Peerspectives Support Group 572 S. Salina St., Syracuse, NY 13202 315-802-7018

❱ www.accesscny.org/services/

HEALTHCARE GUIDE 2024 | Central New York

unique-peerspectives-adults/ ❱ Unique Peerspectives is a peer support center that promotes self-help and alternatives to the mental health system. The center is dedicated to the philosophy of people helping people and to end the discrimination and abuse of people who use mental health services. It is a program of AccessCNY. There are many support groups.

MOTIVATIONAL CLASSES

Sharon Kanfoush Wellness, LLC 2709 Genesee St. Utica, NY 13501 315-982-7144

❱ www.sharonkanfoushwellness.org ❱ I help people who need to move get moving and people who need to slow down slow down. One-on-one, pairs or small group private sessions with individuals unable or unwilling to participate in public group classes due to physical challenges associated with age, weight or chronic illness or injury, or due to emotional challenges associated with anxiety, issues of body image or self-esteem, or prior unpleasant experiences with movement. And I help type-A high achievers let go of endless striving and learning to embrace stillness. Yoga, meditation, somatic movement, qigong, personal fitness training, and more! In-person or virtual. Reach out today to schedule a free 20-minute, no-commitment consultation!

NUTRITIONAL HEALTH/SUPPORT

Catholic Charities Oswego County Food Pantry 808 W. Broadway, Fulton NY, 13069 315-598-3980

❱ www.ccoswego.com/food-pantry ❱ Catholic Charities’ Client Choice Food Pantry provides nourishment to families and individuals in need of food. For enough emergency food for five days, please bring in a proof of address, such as a piece of mail with name and address for each individual in the family. Those using the Pantry are encouraged to bring their own reusable bags. The Pantry is open Mondays through Fridays, from 10 a.m. to 2 p.m., and from Tuesdays and Thursdays from 4 to 6 p.m.

Clarence L. Jordan Food Service and Culinary Education Center 148 Gifford St., Syracuse, NY 13202 315-701-3883

❱ www.rescuemissionalliance.org ❱ The Rescue Mission Food Service Center provides three hot meals a day to anyone in need. Regular meal times are: Breakfast from 7 to 8 a.m.; Lunch from 11 a.m. to noon; Dinner from 4 to 5 p.m. The expanded food services center offers a welcoming, open atmosphere, a separate kid-friendly family dining room, two serving lines to eliminate outdoor waiting, accessible restrooms with infant changing tables, volunteer serving opportunities, and a food school program for adult learners, operated in collaboration with the Syracuse City School District.

Food Bank of Central New York 7066 Interstate Island Road, Syracuse, NY 13209 315-437-1899

❱ snap@foodbankcny.org ❱ www.foodbankcny.org ❱ Food Bank of Central New York is leading the effort to eliminate hunger in the Central New York region, by partnership with others in the community, through education, advocacy, and distribution of nutritious food. Food Bank of CNY partners with more than 400 community partners in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence. For a referral to a food assistance program or more information on SNAP eligibility, contact the Food Bank of Central New York by phone or website.

Human Concerns, Inc. 85 E. Fourth St., Oswego, NY 13126 315-342-7301

❱ Human Concerns is a food pantry that provides emergency services by supplying food every two weeks for needy families and individuals in Oswego. It is open Monday to Friday from noon to 3 p.m. Recipients must reside in the Oswego City School District.

In My Father’s Kitchen 501 Hawley Ave., Syracuse, NY 13203 315-308-1561

❱ info@inmyfatherskitchen.org ❱ www.inmyfatherskitchen.org ❱ In My Father’s Kitchen feeds the home-

less naturally and spiritually through food distribution and supplying basic necessities until they are ready to get on their feet again.

Interreligious Food Consortium (IFC) 731 James St., suite 100B, Syracuse, NY 13203 315-474-8855

❱ The IFC is a grassroots organization and resource in the emergency food network of the City of Syracuse and Onondaga County, providing referral services to individuals in need and donated food for numerous food pantries, low-income high-rise housing, and other pantries, many which are very small and under-resourced. IFC also assists individuals referred from case managers, social workers and teachers. Each year, the Consortium has the Empty Bowls Fundraiser on the last Friday of September, where hundreds of beautiful clay bowls are made by SU Art Dept. and Clayscapes Pottery. People purchase the bowls and are invited to enjoy a bowl of soup from many restaurants in Syracuse. The proceeds help to purchase necessary food items that are not donated.

Ophelia’s Place 407 Tulip St., Liverpool, NY 13088 315-451-5544

❱ director@opheliasplace.org ❱ www.opheliasplace.org ❱ Ophelia’s Place is dedicated to providing support, community and harm-reducing resources for every body impacted by eating disorders, diet culture and body oppression.

North Area Meals on Wheels 413 Church St., N Syracuse, NY 13212 315-452-1402

❱ https://namow.org ❱ North Syracuse Meals on Wheels provides a hot and cold meal as frequently as daily or a short-term basis, if needed. Its mission is to provide nutritious meals to seniors, the homebound and the disabled in northern Onondaga County, and to advocate for their overall well-being. This service is available to people of all income levels, age groups, either on a temporary or permanent basis.

NYS Growing Up Healthy Hotline 1-800-522-5006 TTY: 1-800-655-1789

Onondaga County Health Department – Syracuse Healthy Start John H. Mulroy Civic Center, 9th floor 421 Montgomery St., Syracuse, NY 13202 315-435-2000

❱ www.ongov.net/health/syracusehealthystart.html

❱ Healthy Families Home Visiting Services are a team of community health workers, nurses, educators, social workers and doulas, working together to help moms and dads have healthy babies, while supporting overall family health. Services are free, confidential, and voluntary. The team offers home visitation, working with the entire family before, during, and after pregnancy, helping to make connections to services in the community. These services may include medical care, temporary assistance, food stamps (SNAP), WIC, and health insurance, diapers, pack-and-plays, breast pumps, and other items necessary for family health. The Fatherhood Program works in the City of Syracuse, providing the same services while supporting dads to help build confidence in their abilities to be a great parent.

Oswego Health’s Nutrition Counseling Programs 315-349-5679

❱ Oswego Health offers a variety of nutrition counseling services and resources— whether you’re an inpatient, outpatient or a member of the community. The expert nutrition counseling services are provided by registered dietitians with degrees in clinical nutrition and dietetics. For more information and to get started on your plan, call 315-349-5679. Telemedicine is also available upon request. In addition, Oswego Health has an indirect calorimeter, the oxygen that the body consumes can be measured, and it calculates a patient’s resting energy expenditure, commonly referred to as a resting metabolic rate. The registered dietitian can screen for abnormally low metabolic rates and pinpoint the precise caloric intake required for weight loss, weight maintenance or weight gain.

Road to Emmaus Ministry of Syracuse, Inc. 127 E. Glen Ave., Syracuse, NY 13205 315-928-5161

❱ www.emmausministry.org ❱ The center performs volunteer outreach

Central New York | HEALTHCARE GUIDE 2024

ministry with meals; a food pantry; children/family activity packs; shower access and haircuts; a social worker; vision and hearing screening with Aurora of CNY; legal assistance in collaboration with the Volunteer Lawyers Project of CNY, Inc.; and medical and dental services to those in need and the homeless. Some of the services require appointments. Volunteer opportunities are available.

SNAP (Supplemental Nutrition Assistance Program) ❱ SNAP is a federal initiative that provides food benefits to low-income families to supplement their grocery budget so they can afford nutritious food essential to health and well-being. • Cayuga County Dept. of Social Services County Office Building 160 Genesee St., Auburn, NY 13021-3433 315-253-1210 www.cayugacounty.us and type SNAP in the search box • Madison County Madison County Complex, Building 1 133 N. Court St., PO Box 637 Wampsville, NY 13163 315-366-2211 www.madisoncounty.ny.gov/233/Social-Services

Oneida County Department of Family and Community Services • Utica 800 Park Ave.  Utica, NY 13501 315-798-5502 • Rome 300 W. Dominick St. Rome, NY 13440 315-356-6506

❱ www.ocgov.net/socialservices/foodstamps

Onondaga County Department of Social Services-Economic Security John H. Mulroy Civic Center, 2nd floor 421 Montgomery St., Syracuse, NY 13202 315-435-2700, Prompt 1 www.ongov.net/dss/snap Oswego County Department of Social Services SNAP Call Center 100 Spring St., P.O. Box 1320, Mexico, NY 13114 315-963-5021

❱ SNAP@oswegocounty.com ❱ www.oswegocounty.com/departments/ human_services/social_services

SNAP-ED ❱ Cornell Cooperative Extension ❱ Cornell Cooperative Extensions offices offers the SNAP-ED program, with free or low-cost educational workshops, applied research projects, and lots of useful information on food-related topics from food safety and nutrition to healthy eating on a limited budget. • Cornell Cooperative Extension – Cayuga County 199 Franklin St., Suite 3 Auburn, NY 13021 315-255-1183 https://ccecayuga.org cayuga@cornell.edu • Cornell Cooperative Extension – Oneida County 121 Second St. Oriskany, NY 315-736-3394 https://Cceoneida.com oneida@cornell.edu • Cornell Cooperative Extension of Onondaga County 6505 Collamer Road Syracuse, NY 13057 315-424-9485 www.cceonondaga.org Onondaga@cornell.edu The agency also offers both adult and youth interactive nutrition education and food programs. • Cornell Cooperative Extension of Oswego County CCE Oswego Education Center 3288 Main St. Mexico, NY 13114 315-963-7286

❱ https://thatscooperativeextension.org ❱ Oswego-mailbox@cornell.edu ❱ Cornell Cooperative Extension of Oswego County offers the SNAP-Ed and Expanded Food and Nutrition Education Program (EFNEP) nutritional programs, with free or low-cost educational workshops, applied research projects, and a great deal of useful information on food-related topics from food safety and nutrition to healthy eating on a limited budget.

13207 zip codes with food assistance. It is available the first and last Tuesday of each month. I.D. for all family members is required. ❱ Fresh Food Give-away: provides fresh fruits and vegetables, breads and other grains to local residents. Distribution begins at approximately 2 p.m. Organic products are distributed to residents with nutritional need requiring this type of food. The agency regularly schedules service providers to present information during the Give-away. ❱ Kid’s Café: a nutritious meal is served each day as part of the afterschool program. Meals are served in dinner-style method, and children have the opportunity to volunteer in program implementation.

Women, Infants and Children (WIC) Clinics Cayuga County, including sites in Auburn, Cato and Moravia Cayuga County WIC Office 157 Genesee St. Auburn, NY 13021 315-253-1406

❱ www.cayugacounty.us

Onondaga County Health Department – Women, Infants and Children (WIC) Program 307 Gifford St. Syracuse, NY 13204 315-435-3304

❱ www.ongov.net/health/WIC.html ❱ The WIC program provides monthly benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children who are up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a breastfeeding peer counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across the County including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.).

Syracuse Community Connections

Oswego County WIC Program located in the Oswego Health Center

401 South Ave., Syracuse, NY 13204 315-474-6823

10 George St., suite 400, Oswego, NY 13126 315-343-1311

❱ Nutrition Support Program– these programs are made possible through a collaboration with the CNY Food Bank.

❱ wic@oco.org

❱ Food Pantry: provides low- and moderate-income residents in the 13202, 13204,

❱ WIC is a supplemental food and nutrition program serving pregnant, breastfeeding

HEALTHCARE GUIDE 2024 | Central New York

❱ www.oco.org/Health-services/wic

or up to 6 months postpartum women, infants, and children up to age five. WIC has 8 clinic locations throughout the county. WIC offers a wide variety of breastfeeding support services and nutrition education topics, offered by expert and friendly staff. WIC now offers an EBT (electronic benefits transfer) card, on which food benefits will be loaded and can be used at any participating stores.

Tri-County WIC ❱ www.wicstrong.com/agency/tri-county/ ❱ The Tri-County Community Action Program’s WIC program serves Rome, Utica, Oneida, Herkimer, and surrounding areas, providing women and children with WIC services. Pregnant women, new mothers, and children under age 5 can use the program to learn more about health and obtain financial support for nutrient dense foods. ❱ Visit the website for site locations and schedules. • Tri-County WIC — Rome -- 315-356-4755 --for sites in Rome and Camden • Tri-County WIC — Utica – 315-798-5066 for sites in Utica, Waterville, Boonville, and Sauquoit • Tri-County WIC — Herkimer – 315- 866-5029 for sites in Herkimer and Ilion • Tri-County WIC — Oneida – 315-363-3210 for sites in Oneida, Chittenango, Hamilton and Morrisville

Upstate New York Eating Disorder Service Nutrition Clinic 407 Tulip St., Liverpool, NY 13088 877-765-7866

❱ enc1003@aol.com ❱ www.unyed.com ❱ In the Syracuse area, UNYED’s Nutrition Clinic offers outpatient and intensive outpatient services. Outpatient services are multidisciplinary and include a dietitian on site. The outpatient clinic treats all ages. The Intensive Outpatient Program (IOP) is for males and females 16 and older. This level of care is for individuals stepping down from more intensive treatment or for those trying to avoid going to a higher level of care. Individuals in the IOP continue to see their regular therapist as well as a dietitian. The IOP is 4:30 to 7:30 p.m. three days a week.

SENIOR SERVICES

AARP 1-888-687-2277 (National Line)

❱ aarp.org/volunteer/programs ❱ Provides programs that involve community projects, recreation and trip opportunities, discounts, volunteer opportunities, health and other legislation advocacy, driving safety, employment, and a local newsletter.

Alzheimer’s Association Central New York Chapter P.O. Box 12226, Syracuse, NY 13218 315-472-4201 24-Hr. Helpline: 1-800-272-3900

❱ cny-info@alz.org ❱ www.alz.org/cny ❱ Serving the cities of Binghamton, Ithaca, Syracuse, Utica and Watertown and their surrounding counties, the Alzheimer’s Association, Central New York Chapter provides education and support to all those facing Alzheimer’s and other dementias throughout our community, including those living with the disease, caregivers, health care professionals and families. The Alzheimer’s Association leads the way to end Alzheimer’s and all other dementia — by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Arc of Oswego County Senior Day Habilitation Program 7 Morrill Place, Fulton, NY 13069 315-598-3108

❱ The senior day habilitation program is designed to provide adults older than 55 with a disability with a rewarding and age-appropriate alternative to program services. Services include activities to help preserve mobility and cognitive skills to promote independence. Other activities include recreational activities such as music and art activities, crafts, games, volunteer opportunities, and community outings to a variety of activities.

Cayuga County Office for the Aging and NY Connects 160 Genesee St., Auburn, NY 13021 315-253-1100

intake and screening, home assessment/ evaluation, care plan development, case management and community PRI assessments (screening for nursing home placement), access to Medicaid home care programs and Office for the Aging programs such as care giving support, respite and EISEP (home care).

Comprehensive Older Adult Programming 826 Euclid Ave., Syracuse, NY 13210 315-478-8634

❱ info@westcottcc.org ❱ www.westcottcc.org ❱ Westcott Community Center offers comprehensive programs and services for older adults 60+. Breakfast, lunch and daily activities are offered. Activities vary and provide a mix of information sessions, group conversations and engaging creative activities. Exercise classes are offered two times a week with yoga and strength and balance classes. The basic needs pantry distributes fresh food, pantry staples and essential items like toilet paper, soap, and other hygiene products. Older adults may also utilize their adult briefs bank, which is free. A community health worker helps those with chronic health conditions make better food-based health decisions and connects those in need with health professionals. Computer and iPad classes are offered. A neighborhood senior adviser program will help with additional services that might be needed, like HEAP and other benefits. Free transportation services are also available to and from the center and to doctor’s appointments or grocery shopping. For more information about older adults services or our many other services call 315-478-8634 ext. 0 or visit www. westcottcc.org.

Eldercare Locator 1-800-677-1116

❱ eldercarelocator@n4a.org ❱ https://eldercare.acl.gov/Public/index. aspx ❱ This is a public service of the U.S. Administration on Aging providing information on services for older adults, caregivers, and their families, on such topics as elder rights, health, housing, insurance and benefits, support services, and transportation.

❱ www.cayugacounty.us/299/Long-termCare ❱ Includes information and referrals,

Central New York | HEALTHCARE GUIDE 2024

Enhance Fitness ❱ Multiple YMCA of CNY locations ❱ Enhance Fitness is a nationally-recognized, proven and community-based senior fitness and arthritis management program designed to help older adults become more active, energized, and empowered for independent living. Participants join in low-impact exercise classes that are safe yet challenging and work to increase cardiovascular endurance, strength, balance, and flexibility- all of which can reduce arthritis symptoms. Must be a Y member. Visit ymcacny.org for info.

Exceptional Family Resources 1820 Lemoyne Ave. Syracuse, NY 13208 315-478-1462

❱ www.contactefr.org

Loretto Headquarters 700 E. Brighton Ave., Syracuse, NY 13205 315-469-5570

❱ www.lorettocny.org ❱ Loretto is a comprehensive continuing healthcare organization which provides a variety of services for older adults throughout Central New York. As a nonprofit founded in 1926, Loretto transforms elder care in Central New York by deinstitutionalizing nursing homes and long-term care services and replacing them with home-like settings utilizing person-first care. The comprehensive system of care serves nearly 10,000 individuals each year through 19 specialized programs in Onondaga and Cayuga counties.

Memory Care Corral ARISE at the Farm 1972 New Boston Road, Chittenango, NY 13037 315-671-2974

Medicaid who are chronically ill or disabled and need services to allow them to remain at home. Nascentia Health Plus Medicare Advantage Plan is a dual special needs plan (DSNP) that offers additional benefits to individuals who are eligible for both Medicare and Medicaid.

Neighborhood Advisor Program Syracuse Community Connections 401 South Ave., Syracuse, NY 13204 315-474-6823

❱ smnfswcc.org/programs/neighborhood-advisor-program ❱ NAP promotes health and wellness for senior citizens by providing nutritional, medical, legal and social service referrals. A key component is facilitating special social occasions. Neighborhood adviser program is funded by Onondaga County Office of Aging and Long-term Care.

New York State Office for the Aging

❱ Senior caregivers program serves families with a caregiver 55 and older caring for and sharing a home with an individual with a developmental disability.

❱ Memorycarecorral.org

Golden Park Program

❱ Facebook: @memorycarecorral

❱ NYSOFA@aging.ny.gov

❱ NYS Office of Parks, Recreation and Historic Preservation

❱ The Memory Care Corral is a customized program for individuals living with dementia and their caregivers. Guided sessions with horses provide both the individual with memory loss and their loved one with therapeutic, non-riding activities. These sessions enable them to better communicate and support each other. All sessions are for both the individual with memory loss and their caregiver. No horse handling experience is necessary. Sessions for 2024 are due to begin in the spring. Email for more information. There is a small fee for participation. Funded through The Athelda Fund.

❱ https://aging.ny.gov

625 Broadway Albany NY 12207 518-474-0456

❱ TYY/TDD through 711 Relay Service ❱ http://nysparks.com/admission/golden-park-program.aspx ❱ Through the New York State Golden Park Program, residents 62 and older have free vehicle access to most parks, boat launches sites and arboretums and reduced fees to golf courses and historic sites on weekdays, except holidays. No application is required as a NY State Driver’s License/ Non-Driver ID Card serves as the pass. For information about facilities where this program is valid, contact the nearest state park, or state park regional office at the contact information above.

Huntington Family Centers, Inc. 405 Gifford St., Syracuse, NY 13204 315-476-3157

❱ www.huntingtonfamilycenters.org ❱ Senior services programs provide socialization, information and education for older adults as well as intensive outreach and support services.

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❱ memorycarecorral@gmail.com

Nascentia Health 1050 W. Genesee St., Syracuse, NY 13204 1-888-477-4663

❱ www.nascentiahealth.org ❱ Nascentia Health is one of the most trusted and experienced home-and community-based care agencies in New York. Headquartered in Syracuse since 1890, the organization focuses on coordinated care and services that help people stay safe and healthy in their own homes. Nascentia Health provides in-home skilled nursing and therapies for patients of all ages and home health aides for people who need professional caregivers at home. Nascentia Health Options is a managed long-term care plan for individuals on

HEALTHCARE GUIDE 2024 | Central New York

2 Empire State Plaza, 5thFloor Albany, NY12223 1-844-697-6321

❱ The New York State Office for the Aging‘s (NYSOFA‘s) home and community-based programs provide older persons access to a well-planned, coordinated package of in-home and other supportive services designed to support and supplement informal care. NYSOFA helps older New Yorkers be as independent as possible for as long as possible through a variety of advocacy, development and delivery of policies, programs, and services. NYSOFA achieves this through a network of 59 area agencies on aging and other community partners.

NY Connects ❱ NY Connects offers free, unbiased information about long-term services and supports in New York State for people of all ages or with any type of disability. It helps families, caregivers, and professionals. •Cayuga County 160 Genesee St., Auburn, NY 13021 315-253-1226 CCOFA@cayugacounty.us • Madison County Office for the Aging, Inc. 138 Dominic Bruno Blvd., Canastota, NY, 13032 • Onondaga County John H. Mulroy Civic Center, 5th Floor 421 Montgomery St., Syracuse, NY 13202

315-435-1400

❱ www.ongov.net//nyconnects ❱ NY Connects Onondaga County is a single resource providing comprehensive and unbiased information and linkages to people of any age seeking long term care services. • Oswego County 70 Bunner St., PO Box 3080, Oswego, NY 13126 315-349-8697

❱ ofa@oswegocounty.com

Onondaga County Department of Adult & Long-Term Care Services John H. Mulroy Civic Center, 10th Floor, 421 Montgomery St., Syracuse NY 13202 315-435-2362

❱ www.ongov.net/adult ❱ Provides support to improve the quality of life and overall wellbeing for adults and those with long term care needs; includes the Office for Aging, Adult Protective Services, Long-Term Care Services and NY Connects.

Onondaga County Department of Adult & Long-Term Care Services Adult Protective Services John H. Mulroy Civic Center, 5th Floor 421 Montgomery St., Syracuse, NY 13202 315-435-2815

❱ www.ongov.net/aps ❱ A state-mandated service provided by every county with the goal of keeping vulnerable adults (persons 18 years of age and older) safely residing in the community or in the least restrictive alternative. It involves intake; investigation; and assessment of referrals of abuse, neglect, and financial exploitation of qualifying vulnerable adults. APS workers develop services plans with eligible clients to remedy physical abuse, sexual abuse, emotional abuse, neglect, financial exploitation, or to address unmet, essential needs of adults who: 1. have a mental or physical impairment; 2. are at risk of harm, whether by their own or others’ actions, or have an unmet need; and 3. have no one able and willing to responsibly assist.

Long Term Care Services — Onondaga County Department of Adult & Long-Term Care Services John H. Mulroy Civic Center, 5th Floor 421 Montgomery St., Syracuse, NY 13202 315-435-5600

❱ www.ongov.net/ltc

❱ Long-term care services are provided by the: Onondaga County Long Term Care Resource Center whose mission is to: 1. Assist individuals receiving public funds (Medicaid), to remain in their home through effective long term care management; and 2. Foster the development of programs and plans responsive to a changing demographic and public policy environment. ❱ • Caregiver Services: Provides respite programming, information and assistance, and support and discussion groups. It also offers the “Institute for Caregivers,” classes for current and future caregivers that inform on relevant topics. ❱ • Community Services: Provides information and referrals related to home repairs, legal services, senior center activities, health promotion initiatives, transportation options and shopping services. It also includes the Neighborhood Advisor Program; energy programs, such as the Home Energy Assistance Program (HEAP), which offers heating and cooling assistance to income eligible seniors; health insurance, including the health insurance information, Counseling & Assistance Program (HIICAP), which offers free and unbiased information; home care, such as the Expanded In-Home Services for the Elderly Program or EISEP, a sliding-scale, fee-based program that provides non-medical home care for frail individuals and includes case management and respite care options; nutrition services, which provides nutritious meals and nutrition education through home-delivered meals, senior dining sites and nutrition counseling. The unit also manages the annual “Senior Farmers Market Nutrition Program.”

Oswego County for the Aging

PACE (Program for All Inclusive Care for the Elderly) • Catherine McAuliffe Health Center 115 Creek Circle, E. Syracuse, NY 13057 315-452-5800

❱ www.Pacecny.org ❱ For outside Onondaga County call: ❱ 1-888-728-7223; 1-800-662-1220 (TTY) ❱ Provides a continuum of acute and long-term services coordinated through an interdisciplinary care team. This program is based on a national program model of managed care for chronically ill seniors who desire to remain living at home. Eligibility: Onondaga County residents who are 55 years of age or older, medically eligible for a nursing home and want to stay home. They must agree to get all medical care from PACE provider network.

Sally Coyne Center 100 Malta Lane, N. Syracuse, NY 13212 315-452-5800

❱ For outside Onondaga County call 1-888-728-7223; 1-800-662-1220 (TTY) ❱ Provides a continuum of acute and long-term services coordinated through an interdisciplinary care team. This program is based on a national program model of managed care for chronically ill seniors who desire to remain living at home. Eligibility: Onondaga County residents who are 55 years of age or older, medically eligible for a nursing home and want to stay at home. They must agree to get all medical care from PACE provider network.

PEACE, Inc. Senior Support Programs

70 Bunner St., Oswego, NY 13126 315-349-3484

401 S. Midler Ave., Syracuse, NY 13206 315-295-0719

❱ ofa@oswegocounty.com

❱ www.peace-caa.org/programs/seniorsupports/

❱ www.OswegoCounty.com/OFA ❱ Facebook page: Oswego County Office for the Aging ❱ The Office of the Aging’s mission is to help older New Yorkers be as independent as possible for as long as possible through advocacy, development and delivery of person-centered, consumer-oriented, and cost-effective policies, programs and services, which support and empower older adults and their families, in partnership with the network of public and private organizations which serve them.

❱ PEACE, Inc. Senior Support Programs help connect isolated and homebound senior citizens in Northeast Onondaga County to the services that they need to live independently and remain in their own homes.

PEACE, Inc. Frank DeFrancisco Eastwood Community Center 401 S. Midler Ave., Syracuse, NY 13206 315-295-0719

❱ www.peace-caa.org/programs/ecc/ ❱ Frank DeFrancisco Eastwood Communi-

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ty Center can provide senior and community programs to the residents of the greater Eastwood Community of Syracuse.

PEACE, Inc. AmeriCorps Seniors Foster Grandparent Program 401 S. Midler Ave., Syracuse, NY 13206 315-295-0719

❱ FosterGrandparents@peace-caa.org ❱ www.peace-caa.org/programs/fostergrandparent ❱ PEACE, Inc.’s AmeriCorps Seniors Foster Grandparent Program provides senior citizens the opportunity to share their time and talents mentoring at-risk children in our community.

Salvation Army’s Senior Center/Social Day Program 315-479-3607

❱ The Salvation Army’s senior social day program in downtown Syracuse provides services to adults, 60 years or older, who would benefit from supervision, nutrition, personal care and socialization in a non-institutional day setting on weekdays. The senior center provides a warm and welcoming atmosphere with activities planned to meet the specific needs of each individual while fostering a sense of community. In addition to providing for basic needs, the center offers assistance with personal care; a nutritious breakfast and lunch; various recreational, wellness and social activities and case management and referral services. Senior Dining is sponsored by the Onondaga County Department of Adult & Long-Term Care Services, the New York State Office for the Aging, and the US Administration on Aging. The Information & Assistance Case Manager can help provide information and referral services and advocacy to seniors 60 years or older who are residing in Onondaga County, as well as for their families/caregivers. This program helps to support independence for seniors through community linkages.

Salvation Army’s Neighborhood Advisor Program 315-479-1125

❱ The neighborhood adviser assists seniors in Onondaga county who are 60+ years old in obtaining services needed to remain living independently in their community. Neighborhood Advisors can promote awareness and help make connections with community services; make referrals and provide follow-up; assist with applications for healthcare, legal services, nutritional services, transportation, hous-

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ing, social security; provide information about SNAP and or HEAP as well as many other emergency programs in the community and provide caregiver information.

Senior Camping Oswego City-County Youth Bureau 70 Bunner St., Oswego, NY 13126 349-3451

❱ Zach.Grulich@oswegocounty.com ❱ Jennifer.Losurdo@oswegocounty.com ❱ www.oswegocounty.com/youth/hollis/ seniors.html ❱ Each June and September, Oswego County’s youth camp — Camp Hollis — becomes the venue for seniors to gather and have a theme-oriented, fun-filled retreat, beginning with registration and refreshments inside the lodge at 8 a.m. and continuing throughout the day until sunset at day’s end. This recreation, leisure and camping experience is for individuals aged 50 years and older. Activities include nature walks, canoeing, arts and crafts, sing-alongs, etc.

Seniors Helping Seniors® 6788 Van Hyning Rd Deansboro, NY 13328 shsturner@gmail.com

❱ www.seniorshelpingseniors.com/CNY ❱ Seniors Helping Seniors is a service organization founded in 1998. Its mission is to provide in-home care services and enable seniors to maintain an independent lifestyle in the comfort of their own homes for as long as possible. It provides services with trusted caregivers for companionship and a sense of security. In-home assistance includes housekeeping, transportation for medical appointments, meal preparation and cooking, 24-Hour care, respite care, and much more! Seniors Helping Seniors is committed to bringing only the highest quality care to each individual senior and providing services that meet their needs. Its moto is, “Live longer. Live Stronger. Seniors Need Seniors.”

Silver Fox Adult Day Centers • 22 E. Genesee St., Baldwinsville, NY 13027 315-635-5335 • 240 W. Seneca St., Manlius, NY 13104 315-715-5335

❱ Linda@silverfoxseniors.org ❱ www.Silverfoxseniors.org ❱ Silver Fox is a social adult day program

HEALTHCARE GUIDE 2024 | Central New York

welcoming members of the community that would benefit from assistance with daily living skills such as socialization, personal care needs, medication reminders and nutrition. Silver Fox offers these benefits in a loving and protective setting with highly trained staff there to assist your loved ones every step of the way. The mission of Silver Fox is to engage its members, who have some level of physical or cognitive impairment, in activities and cognitive training, while offering respite for caregivers and family. Silver Fox is a nonprofit organization that began in 2007 in Baldwinsville.

Syracuse Jewish Family Services 4101 E. Genesee St., Syracuse, NY 13214 315-446-9111, ext. 234

❱ info@sjfs.org ❱ www.sjfs.org ❱ Syracuse Jewish Family Service offers the following programs for older adults: age wise care solutions, a comprehensive geriatric care management service including financial case management, as well as dementia care coaching for caregivers; expanded in-home services to the elderly program; Kosher Meals on Wheels; activity companions; M-Power U, a fun social program to promote well-being and independence for people who are experiencing mild memory loss, mild cognitive impairment or early stage dementia — no diagnosis required; counseling and mental health services, including CNY PEARLS that focuses on helping older adults with depression improve their mood, develop problem-solving skills and re-engage in activities that they enjoy.

Syracuse Memory Café Pebble Hill Church 5299 Jamesville Road, Dewitt, NY 13214

❱ www.syracusememorycafe.com ❱ 315-446-0960 ❱ The Syracuse Memory Café meets the second Wednesday of each month from 10:30 a.m. to noon, offering people with memory changes and a companion a time to have a cup of coffee, socialize with others, sing, laugh and enjoy various activities and entertainment. Light refreshments are provided. The program is free.

YMCA Senior Housing 330 Montgomery St., Syracuse, NY 13202 315-474-6851, ext. 313

❱ Offers one-bedroom units to the elderly

and those who are mobility and functionally disabled. Each of the 30 units have rent subsidy through HUD through which rent is dependent upon income. Eligibility: Low-income elderly and/or disabled individuals.

SENIOR NUTRITION SERV.

Meals on Wheels •Eastern Onondaga County P.O. Box 72 Manlius, NY 13104 315- 637-5446

❱ moweoc@gmail.com ❱ http://moweoc.com ❱ Serves Bridgeport, DeWitt, E. Syracuse, Minoa, Fayetteville, Jamesville, Kirkville, Manlius, Pompey, Tully/Lafayette area.

Oswego County — OCO Nutrition Services 5871 Scenic Ave., Mexico, NY 13114 315-598-4717

❱ www.oco.org/nutrition ❱ Since 1974, OCO Nutrition Services programs have provided over 10 million meals to senior citizens aged 60 and older, adults under 60 and youth regardless of their income. Nutrition Services delivers to consumers of all ages through home delivered meals, under 60 self-pay, Congregate Meal Sites, After School Programs, and Summer Food Service Programs. To enroll in the home-delivered meals program for those 60 and over, call the Oswego County Office for the Aging at 315-349-3484. For the Senior Dining and Activity sites, Summer Youth Meal sites, and additional under 60 programs, please call OCO Nutrition Services at 315-598-4712. Visit www.oco. org/nutrition for more program information including menus and senior site locations.

•Kosher Meals on Wheels 4101 E. Genesee St., Syracuse, NY 13214 315-446-9111 . 256 Serves: those who require Kosher.

PEACE, Inc. Senior Nutrition Program

•North Area 13 Church St., N. Syracuse, NY 13212 315- 452-1402 4

❱ www.peace-caa.org/programs/senior-nutrition

❱ northareamow@verizon.net ❱ Serves: Cicero and N. Syracuse school district; Brewerton, Town of Clay and Town of Salina south of John Glenn Blvd. • Syracuse 300 Burt St., Syracuse, NY 13202 315- 478-5948

❱ www.meals.org ❱ Serves: city of Syracuse, Jordan/ Elbridge, Onondaga Nation, Nedrow, Skaneateles. • Baldwinsville 76 Canton St., Baldwinsville, NY 13027 315- 638-2171

❱ Serves: Towns of Lysander and Van Buren, Town of Salina north of John Glenn Blvd. •ECHO Meals on Wheels West 4600 W. Genesee St., Syracuse, NY 13219 315-487-2878

❱ Serves: Camillus, Geddes, Marcellus, Onondaga and Solvay

6765 Pickard Dr., Syracuse, NY 13211 315-470-3330 FoodService@peace-caa.org

❱ PEACE, Inc. provides healthy meals to seniors using nutritious, local, and fresh ingredients. At partnering sites throughout Onondaga County, seniors gather together at dining rooms throughout the county to eat together, share stories, and build friendships.

Mariskas 189 W 1st St, Suite 15 Canal Commons Oswego, NY. 13126 Ph: 315 398-5988

❱ www.mariskas.com ❱ Mariska van Emmerik is an international aesthetician with 33 years of experience in the industry. She and her team specialize in a variety of skin treatments and services, ranging from facials to laser treatments and everything in between. At Mariskas, we believe that everyone deserves to have beautiful, healthy skin via professional know-how and simplified maintenance, achieved through personalized skin care treatments, evaluation of current skincare regime as well as a history of overall health including diet. We use the latest technology and techniques, as well as natural products, to give the best results. Our team of professionals is here to answer any questions you may have and

to help you reach your skin goals. Visit our clinic today and let us help you make your skin glow!

SUBSTANCE / ADDICTION SERVICES

ACR Health See page 106.

Addiction Treatment Services (Affiliated with Crouse Health) 2775 Erie Blvd. E., Syracuse, NY 13224 315-470-8304

❱ www.crouse.org/services/chemical-dependency/ ❱ This program offers inpatient and outpatient services for individuals with chemical dependencies. An experienced health-care team that includes counselors, nurses, psychiatrists and other physician specialists run the program. Self-referrals are welcome. Sliding fee and most insurance plans are accepted.

Alcoholics Anonymous — Syracuse Service Center 2513 James St., Syracuse, NY 13206 315-463-5011

❱ syracuseservicecenter@gmail.com ❱ www.aasyracuse.org ❱ Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. There are no dues or fees for AA, the only requirement is a desire to stop drinking. The website offers links to meeting places and times seven days a week throughout Central New York, and the office is open for in-person contact 8:30 a.m. to 4:30 p.m., Monday through Friday (closed 12:00 p.m. to 1 p.m. for lunch). Telephone access is available 24/7.

Catholic Charities of Onondaga County 1654 W. Onondaga St., Syracuse, NY 13204 315-424-1800

❱ www.ccoc.us ❱ Hope Connections, a program of Catholic Charities of Onondaga County, is a peer-led recovery center. It is a gateway to wellness for people affected by mental illness, substance use, or addiction. Recovery is centered on multiple pathways of connecting people to opportunities and

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resources within the community. Hope Connections is a community of peers that empower, advocate, inspire hope, and mutually support people in their recovery journey. ❱ Hope Connections provides CORE peer empowerment services and peer recovery coaching. Participants pair up with a Peer Recovery Coach as they work toward accomplishing their own person-centered goals. Together, Coaches and participants create a network of support, develop a plan, and determine goals. The ultimate goal of the program is for the participant to have skills and confidence to continue to navigate their recovery on their own. The peer recovery coaches (PRCs) are NYS credentialed in providing peer support and have been successful in their own recovery.

Center for Family Life & Recovery, Inc. • 502 Court St., suite 401, Utica, NY 13502 315-733-1709 • 205 N. Washington St. Herkimer, NY 13350 315-866-8407 • 201 W. Dominick St. , Rome, NY 13440 315-336-3090 • 5900 N. Burdick St., suite 204, Syracuse, NY 13057 315-733-1709

❱ www.whenthereshelpthereshope.com ❱ Transforming lives for those who need it most, Center for Family Life and Recovery, Inc. is a resource provider for prevention, counseling, training, advocacy, and recovery. The vision is to create a community mindset where individuals and families embrace sustained recovery from mental health, substance use, and behavioral issues.

Families Anonymous ❱ www.familiesanonymous.org ❱ info@familiesanonymous.org ❱ 1-800-736-9805 ❱ A 12-step fellowship for the families and friends of those individuals with drug, alcohol, or related behavioral issues. Visit the website to find a meeting location, although some of the face-to-face meetings have been suspended during the COVID-19 pandemic.

Farnham Family Services • Oswego 283 W. Second St., suite 200, Oswego, NY 13126 315-342-4489 • Fulton 14 Crossroads Dr., Fulton, NY 13069 315-593-0796 • Mexico 111 Hamilton St., Mexico, NY 13114 315-963-0777 • Pulaski 69 Delano St., Pulaski, NY 13142 315-963-0777 • Auburn 13 Chapel St., Auburn, NY 13021 315-702-8460

❱ www.farnhaminc.org ❱ Farnham Family Services is a NYS licensed, private, nonprofit organization that helps people with substance use and behavioral health disorders, providing high quality, recovery-oriented outpatient treatment and prevention services that are available to all residents of Oswego and surrounding counties. All services are licensed by the NYS Office of Alcoholism and Substance Abuse Services. Farnham Family Service’s professional staff is comprised of skilled licensed and credentialed Master level therapists. In addition, the agency also networks with appropriate community agencies and providers of addiction related services.

Helio Health See page 95

Liberty Resources — Maxwell House 218 Liberty St., Oneida, NY 13421 315-363-8345

❱ Maxwell House is an 18-bed community residence licensed by the New York State Office of Alcoholism and Substance Abuse Services (OASAS) that serves men in early recovery. Staff provide group and individual counseling as well as supportive services to help residents achieve their individual goals. Residents are empowered to make life choices that benefit their recovery and health.

SUBSTANCE / ADDICTION

Liberty Resources – Substance Use Outpatient Services 1045 James St., Syracuse, NY 13203 315-472-4471

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❱ www.liberty-resources.org ❱ SUDOutpatientServices@liberty-resources.org ❱ Real recovery from addiction to drugs or alcohol requires so much more than abstinence. The program takes a holistic approach by equipping clients with the skills necessary to experience joyful, fulfilling and productive lives in recovery. A variety of personalized services are provided, including: individual and family therapy, medication assisted treatment (Suboxone / Naltrexone), group therapy, treatment, guidance & education for those supporting a loved one who is suffering from addiction, LGBTQIA+ specialized supports, on-site pharmacy, peer supports and more.

Madison County Council on Alcohol and Substance Abuse — Bridges 1507 Upper Lenox Ave., P.O. Box 389, Oneida, NY 13421 315-697-3947

❱ www.bridgescouncil.org ❱ The mission of Bridges is to improve the quality of life by providing advocacy and services to the community, the workplace, families and individuals affected by addiction and the abuse of alcohol, tobacco and other substances. This agency offers information and referral for alcohol and substance abuse addiction. Also provided is a comprehensive assistance program to businesses in the CNY region.

Narcotics Anonymous • Heart of New York Area P.O. Box 772, Syracuse, NY 13201 publicinformation@honyana.org

❱ www.honyana.org ❱ Visit the website for information on meetings. • Northern New York Region P.O. 6062, Syracuse, NY 13217 315-847-3842

❱ nnyrscna@gmail.com ❱ https://nny-na.org ❱ N.A. is a nonprofit fellowship or society of men and women for whom drugs had become a major problem. Recovering addicts meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs and the only requirement for membership is the desire to stop using.

Onondaga County Health Department – Mental Health and Substance Use Initiatives John H. Mulroy Civic Center 421 Montgomery St., 12th floor, Syracuse, NY 13202 315-435-3280

❱ www.ongov.net/health/opioids/NaloxoneTraining.html ❱ The Mental Health and Substance Use Initiatives program offers free naloxone training and distribution for the community. Naloxone is a medication that can be administered to individuals who experience an opioid/heroin overdose, to prevent it from being fatal. The program also provides outreach and education, linkages to care, fentanyl test strips, and secondary syringe exchange services. Other initiatives include suicide prevention and trauma informed care efforts.

Prevention Network 906 Spencer St., Syracuse, NY 13204 315-471-1359

❱ www.preventionnetworkcny.org ❱ Prevention Network offers and supports strategies promoting healthy choices that prevent addictions and address related concerns. Some services available are community connection podcast; family support; teen institute; gambling prevention; underage drinking prevention; impaired driver program; smart recovery; Narcan training; parenting classes, and more. For a full list of services offered, information and resources, please visit PreventionNetworkcny.org

Tully Hill Corporation d/b/a Tully Hill Treatment & Recovery P.O. Box 1116, 5821 Route 80, Tully, NY 13159 315-696-6114; 1-800-456-6114

❱ www.tullyhill.com ❱ Tully Hill is a 501(c)(3) nonprofit treatment facility whose mission is to provide appropriate, cost-effective care of the highest quality to persons with substance use disorder and their families to achieve and maintain sobriety. Located 14 miles south of Syracuse, and embracing the 12-step philosophy, Tully Hill’s bio-psychosocial-spiritual model of treatment offers a wide range of individualized services that provide patients, families, and significant others with the tools necessary for a productive, joyful and sober lifestyle. Tully Hill provides admission screening service 24 hours a day, seven days a week.

SUICIDE PREVENTIONSERVICES

988Suicide and Crisis Lifeline

Clear Path for Veterans 1223 Salt Springs Road, Chittenango, NY 13037 315-687-3300

❱ Info@ClearPathForVets.com

❱ www.fcc.gov/988-suicide-and-crisislifeline ❱ Call or text 988 to be connected with mental health professionals for confidential support 24/7.People can chat at 988lifeline.org to help themselves or a loved one who may need crisis support. • Veterans Crisis Line – Call 988 and Press 1; send a text message to 838255; or chat online at MilitaryCrisisLine.net. The Veterans Crisis Line is a free, 24/7 confidential resource that connects service members, including members of the National Guard and Reserves, and their loved ones to a responder specially trained to support veterans. Continuing care after the call, chat, or text, Veterans Crisis Line responders can refer veterans to a local suicide prevention coordinator, who can connect veterans to the counseling and services they need. • For Spanish - To call a Spanish-speaking crisis counselor, dial 988 and then press “2.” To text with a Spanish-speaking crisis counselor, text AYUDA to 988. To chat with a Spanish-speaking crisis counselor, visit https://988lifeline.org/es/chat • For a specialized LGBTQI+ affirming counselor, text “Q” to 988 or by press “3” when calling.

American Foundation for Suicide Prevention Greater Central NY Chapter P.O. Box 74, Freeville, NY 13068 315-664-0346; 1-888-333-AFSP (2377) Crisis Line: 1-800-273-8255

❱ www.clearpathforvets.org ❱ Clear Path for Veterans is a nonprofit organization, serving as a hub of information, programs and resources. It empowers service members, veterans, and their families through supportive programs and services in a safe, respectful environment. The vision is to improve veterans’ physical and emotional well-being and sense of worth. Clear Path for Veterans offers complimentary programs and services that offer opportunities for veterans, military members and their families. Programs include wellness and integrative medicine, canine, peer mentoring, social engagement and family programming. Its community-based center is a retreat-style building on a 78+acre wooded lot with a scenic overlook.

Contact Hotline Onondaga County: 315-251-0600 Cayuga County: 1-877-400-8740

Onondaga County Health Department – Mental Health and Substance Use Initiatives John H. Mulroy Civic Center 421 Montgomery St., 12th floor, Syracuse, NY 13202 315-435-3280

❱ http://ongov.net/health/opioids/NaloxoneTraining.html

❱ www.afsp.org ❱ National Suicide Prevention & Crisis Line: 988 ❱ Healing Conversations Program ❱ The Healing Conversations program is one of many programs and resources offered free of charge by AFSP for survivors of suicide loss. The organization also offers free education, programs such as “More Than Sad” which helps teens, parents, and educators recognize signs of depression in teens and when to get help, and “Talk Saves Lives,” a general education program that teaches individuals how to recognize warning signs and risk factors for suicide, as well as how to have a conversation when they’re concerned about someone.

❱ The Mental Health and Substance Use Initiatives program offers free naloxone training and distribution for the community. Naloxone is a medication that can be administered to individuals who experience an opioid/heroin overdose, to prevent it from being fatal. The program also provides outreach and education, linkages to care, fentanyl test strips, and secondary syringe exchange services. Other initiatives include Suicide Prevention and Trauma Informed Care efforts.

Veterans Administration OEF/OIF Suicide Prevention Program 620 Erie Blvd W, Syracuse, NY 13204

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315-425-4400

❱ This program is currently provided to 220 OEF/OIF/OND era Veterans with expanded services to include noncombat Veterans who discharged from the military after 9/11/01 to ensure transitional needs are being met regardless of combat service. TCM staff continue to support outreach events with National Guard and Reserve Units for pre-deployment and post-deployment, along with community and college events. The Suicide Prevention team provides telephone support and care coordination to Veterans who are experiencing suicidal ideation or crises. Suicide prevention team identifies Veterans at risk for suicide, places an alert in CPRS and provides telephone outreach, ensuring that Veterans are connecting to treatment.

SUPPORT GROUPS

ACR Health • Syracuse (main office) 627 W. Genesee St. Syracuse, NY 13204 315-475-2430 • Utica 287 Genesee St. Utica, NY 13501 315-793-0661 • Watertown 210 Court St., Suite 20 Watertown, NY 13601 315-386-4493

❱ www.acrhealth.org ACR Health offers a wide range of free and confidential support services to individuals with chronic diseases, including HIVAIDS, diabetes, heart disease, hepatitis C, obesity, asthma, substance use disorders, and serious mental illnesses, with the goal of positive health outcomes. The agency also connects clients with medical care, legal assistance, health insurance, nutrition and health education, social services, housing, transportation, and medication adherence. The agency provides free and confidential HIV and STD testing, along with prevention services and a syringe exchange program. The Q Center offers safe places for LGBTQ youth in Central New York, Mohawk Valley and Northern New York, offering housing assistance, support groups, afterschool drop-in programs and parental support. ACR Health has programs throughout Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence counties.

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American Foundation for Suicide Prevention Greater Central NY Chapter P.O. Box 74, Freeville, NY 13068 315-664-0346; 1-888-333-AFSP (2377) Crisis Line: 1-800-273-8255

ent strategies for providing care for their family members and themselves.

Contact Hotline • Onondaga County 315-251-0600 • Cayuga County 1-877-400-8740

❱ www.afsp.org

❱ www.contactsyracuse.org

❱ National Suicide Prevention & Crisis Line: 988

❱ Confidential, anonymous, free 24-hour telephone counseling, suicide prevention and crisis counseling. Online emotional support, crisis intervention and suicide prevention. Live chat is available 24/7.

❱ Healing Conversations Program: The Healing Conversations program is one of many programs and resources offered free of charge by AFSP for survivors of suicide loss. The organization also offers free education, programs such as “More Than Sad” which helps teens, parents, and educators recognize signs of depression in teens and when to get help, and “Talk Saves Lives,” a general education program that teaches individuals how to recognize warning signs and risk factors for suicide, as well as how to have a conversation when they’re concerned about someone.

Brain Injury Coalition of Central New York 315-431-9859 (c/o Community Options)

CNY ASA Spectrum Support Online Forum 4465 E. Genesee St., Dewitt, NY 13214 315-447-4466

❱ cnyasa@yahoo.com ❱ www.cnyasa.org/resources ❱ CNY ASA Spectrum Support is a private Facebook page which serves as a resource for members to share resources, tips, strategies and support.

CNY Brain Aneurysm Campaign

❱ bicofcny.org

❱ braincny@gmail.com

❱ braininjurycoalitioncny@gmail.com

❱ www.facebook.com/cnybrain

❱ A support group where survivors and those living with TBI/Concussion, ABI/ Stroke, CTE, and caregivers can meet and share experiences, questions, and stories. There are support groups in Oswego, E. Syracuse, and Watertown. Visit bicofcny. org for more information about these groups and other resources, such as advocacy and legal services; emergency housing and services; education and employment; TBI service providers and food programs.

❱ The organization is committed to raising funds and awareness.

Caregiver Discussion/Support Groups Onondaga County Department of Adult & LongTerm Care Services Onondaga County Office for Aging 421 Montgomery St. Civic Center, 10th Floor, Syracuse, NY 13202 315-435-2362

❱ www.ongov.net/aging/caregivergroups ❱ Provides ongoing support. There are four groups to choose from, with in-person and virtual options, each meeting once per month with an aging specialist facilitator. Family caregivers gather to share their situations, define problems, explore solutions, and learn about community resources. Group participants learn from and support each other as they reach out and try differ-

HEALTHCARE GUIDE 2024 | Central New York

Crouse Health Family Support Program 736 Irving Ave., Syracuse, NY 13210 315-470-7940

❱ www.crouse.org/services/maternity/ familysupport/ ❱ As the Central New York leader in deliveries, with nearly 4,000 births annually, Crouse Health’s Kienzle Family Maternity Center has launched an outlet for ongoing support and awareness-raising activities that will help parents of new babies, as well as those dealing with perinatal depression. Group and private sessions are virtual, allowing services to be received in the home; please do not wait to get help. You are not alone, your thoughts and feelings are not your fault, and you will get better with help. The program is led by Christine Kowaleski, DNP, MHNP-BC. She is certified in family, neonatal and psychiatric care, and serves as the Regional Coordinator for Postpartum Support International.

Diabetes Support Groups 10 County Route 45A , Oswego, NY 13126 (Springside at Seneca Hill) 315-349-5513

❱ Join the free monthly diabetes support group that is open to all. Led by certified diabetes educators from Oswego Health. First Thursday of each month 10 to 11 a.m. Each group focuses on a different diabetes topic with the opportunity to learn, share and get your questions answered. Reservations are not required.

❱ The website offers a wide range of support groups that are free and open to the public. Please call for current meeting times and locations.

caregivers, patients and their families.

NAMI Syracuse, Inc.

❱ gopink@upstate.edu

Empowering People’s Independence (EPI)

❱ namisyracuse@namisyracuse.org

6493 Ridings Road, suite 115 , Syracuse, NY 13203 315-477-9777

EnMotion Support Group Syracuse, NY 315-682-8723

917 Avery Ave., Syracuse, NY 13204 315-487-2085

❱ namisyracuse.org ❱ NAMI Syracuse, Inc. (National Alliance on Mental Illness) is a nonprofit, self-help organization of active and concerned families and friends of people who suffer from depression/bipolar disorder, serious and persistent psychiatric illness, most commonly schizophrenia, bipolar disorder (manic depression);and severe depression. NAMI Syracuse, Inc. is a grass roots, selfhelp, support and advocacy organization dedicated to improving the lives of families who have relatives with a brain disorder (mental illness). This includes the families of persons diagnosed with a mental illness, relatives and friends, mental health professionals, and all who share NAMI’s vision and mission. To find their support groups, go to namisyracuse.org/support-groups.

Ostomy Support Group 315-470-7300

❱ Jks61970@aol.com

❱ Deborahpatterson@crouse.org

❱ EnMotion offers amputees and their loved ones the opportunity to share thoughts, ideas and information. Meetings are held monthly from April through December, and are in person, following CDC rules.

❱ Ostomy@crouse.org

NY Families First 7767 Oswego Road, Liverpool, NY 13090

Hematology Oncology Associates of Central New York Support Groups 5008 Brittonfield Pkwy, suite 700, E.Syracuse, NY 13057 315-634-7504, ext. 1397

❱ www.hoacny.com/programs/social-worksupport-groups

Pink Champions Support Group 315-464-HOPE (4673)

❱ Pink Champions is a breast cancer support group for men and women, regardless of diagnosis, stage or where you had your care. Free, monthly meetings include networking, support, education, advocacy, awareness and fun. Caregivers and loved ones are welcome. Meetings are held virtually. To request a Zoom link, please email gopink@upstate.edu.

Pink Therapy Breast Cancer Support Group Marley Education Center 765 Irving Ave. Syracuse, NY 13210 315-470-8053

❱ www.crouse.org/breast-cancer-support ❱ A monthly support group in which women and men who have gone through the breast cancer experience can interact while staying active and informed. Sessions often include topics recommended by the members, such as treatment, staying healthy and active, and participating in local events as a group. Currently, the group is meeting virtually. Call the number above to register.

The Saint Agatha Foundation

❱ www.crouse.org/mycrouse/resources/ support-groups/ ❱ This support group is open to all people with ostomies, those contemplating ostomy surgery and interested family and friends. Monthly meetings are hybrid – Zoom and in person. Please contact ostomy therapy at Crouse to be placed on the list to be contacted by email.

Peaceful Remedies 41 Lake St., McCrobie Building, Oswego, NY 13126

❱ info@PeacefulRemediesOswego.com ❱ www.PeacefulRemediesOswego.com 315-203-6788

❱ Founded in 2015 in Oswego, Peaceful Remedies is improving the healing experience for those impacted by any life altering illness by bringing holistic options of therapy and support to individuals in a safe and peaceful environment. Through our events and programs we provide support services that complement treatments, support

c/o National Philanthropic Trust 165 Township Line Road, Suite 1200 Jenkintown, Pa 19046 1-888-878-7900

❱ saintagathafoundation@nptrust.org ❱ www.saintagathafoundation.org ❱ Founded in 2004 by Syracuse native Laurie Mezzalingua, who died in 2009 after a 12-year fight with the disease -- Saint Agatha Foundation provides financial assistance to qualified individuals in Central New York State who are afflicted with breast cancer, enabling them to focus on treatment not their bills. The Foundation’s support is made available to patients through grants given to medical and non-medical service providers located in Onondaga, Cortland, Cayuga, Madison, Oneida, Oswego, Jefferson and St. Lawrence Counties. Learn more at saintagathafoundation.org

Stroke Support Group Offered through Upstate OASIS/HealthLink One Telergy Parkway 6333 Route 298, E. Syracuse, NY 13057

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❱ www.upstate.edu/stroke/after_stroke/ support-group.php

Upstate Men to Men Prostate Cancer Support and Information Group

❱ Monthly meetings during which stroke survivors, their family members and care providers learn more about living a full life after stroke. Visit the website for more information on meetings and resources.

Offered through Upstate Healthlink/Oasis One Telergy Pkwy. 6333 Route 298, E. Syracuse, NY 13057

Trauma Survivors Network Anthony Scalise 315-464-4774

❱ Scalisan@upstate.edu ❱ A community of patients and survivors looking to connect with one another and rebuild their lives after a serious injury. The underlying goal of the resources and programs is to ensure the survivors of trauma have a stable recovery and to connect those who share similar stories. TSN offers free virtual support groups, as well as Next Steps, a free online course to help survivors take their next steps in recovery. The group meets from 6:30 to 8 p.m. via Zoom on the last Wednesday of the month.

Triumph Over Stroke CNY 5000 Brittonfield Pkwy., E. Syracuse, NY 13057 315-470-7479

❱ Triumph Over Stroke CNY, sponsored by Crouse Health, is a survivor-led group that was established in early 2016. They offer support, educational resources, hope and understanding to fellow stroke survivors, family members, loved ones and caregivers. Due to the COVID-19 pandemic, the group is meeting virtually the first Wednesday of each month from 6 p.m. to 7:30 p.m. For more information and to learn the group’s current meeting format, call 315470-7479.

Unique Peerspectives Support Group 572 S. Salina St., Syracuse, NY 13202 315-802-7018 Matthew Votaw, Program manager/site supervisor – 315-218-0801

❱ jennifer.chandler@accesscny.org ❱ www.accesscny.org/services/ unique-peerspectives-adults/ ❱ Unique Peerspectives is a peer support center that promotes self-help and alternatives to the mental health system. The center is dedicated to the philosophy of people helping people and to end the discrimination and abuse of people who use mental health services. It is a program of AccessCNY. There are many support groups. Call 315-218-0800 for information.

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❱ www.upstate.edu/cancer/cancer-care/ programs/prostate/men-to-men.php ❱ The group meets monthly and helps men cope with prostate cancer by offering community-based education and support for patients and their family members. Visit the website to fill out the form for more information.

Young Women’s Breast Cancer Support Group 315-472-7504, ext. 1068

❱ This group meets in-person on the first and third Wednesday of every month, from 5 to 6:30 p.m. at Hematology-Oncology Associates of CNY’s third floor boardroom at 5008 Brittonfield Pkwy. It is for women in their 20s, 30s, and 40s with a diagnosis of breast cancer. The group is a self-help, open support group that addresses the unique challenges of these patients. For those planning to attend, RSVP to 315472-7504, ext. 1068 or pcoffey@hoacny. com

VETERANS SERVICES

Betty and Michael D. Wohl Veterans Legal Clinic Syracuse University College of Law Dineen Hall, 950 Irving Ave. Syracuse, NY 13244-6070 315-443-4582; 1-888-797-5291

❱ https://law.syracuse.edu ❱ The Betty and Michael D. Wohl Veterans Legal Clinic provides representation to veterans and their families who are seeking benefits from the Department of Veteran Affairs (VA) or upgrading a military discharge through the various military branches. Students will engage in fact investigation, drafting persuasive letters and briefs to the various governmental agencies, and may have the opportunity to orally advocate for clients. Also, in partnership with the Institute for Veterans and Military Families, the clinic also supports the SyracuseServes coordinated care network as a legal services provider.

Catholic Charities of Onondaga County Supportive Services for Veteran Families Program 262 E. Onondaga St., Syracuse, NY13202 315-378-4054

HEALTHCARE GUIDE 2024 | Central New York

❱ SSVF@ccoc.us ❱ www.ccoc.us ❱ This program helps find stable housing for low-income veteran families who are homeless or at risk of becoming homeless.

Clear Path for Veterans 1223 Salt Springs Road, Chittenango, NY 13037 315-687-3300

❱ Info@ClearPathForVets.com ❱ www.clearpathforvets.org ❱ Clear Path for Veterans is a nonprofit organization, serving as a hub of information, programs and resources. It empowers service members, veterans, and their families through supportive programs and services in a safe, respectful environment. The vision is to improve veterans’ physical and emotional well-being and sense of worth. Clear Path for Veterans offers complimentary programs and services that offer opportunities for veterans, military members and their families. Programs include wellness and integrative medicine, canine, peer mentoring, social engagement and family programming. Its community-based center is a retreat-style building on a 78+acre wooded lot with a scenic overlook.

Lifetime Liberty Pass 518-474-2324

❱ https://parks.ny.gov/admission/lifetime-libery-pass.aspx ❱ accesspass@parks.ny.gov ❱ This pass allows qualified New York State veterans with disabilities discounted use of state parks, historic sites, and recreational facilities operated by the Office of Parks, Recreation and Historic Preservation (state parks) and the state Department of Environmental Conservation (DEC). The Lifetime Liberty Pass benefits includes free vehicle entry to state parks and DEC-operated day-use areas, as well as numerous state boat launch sites, historic sites, arboretums and park preserves; free golf at State Park golf courses; free swimming pool entrance at State Park pools, and discounted camping and cabin rentals at most State Park and DEC campgrounds. Visit the website for more information and application.

NYS Division of Veterans Services Offers a variety of services and programs, including advocacy and assistance, benefits, mental health, employment, housing and education.

1-888-838-7697 veterans.ny.gov • Cayuga County Veterans Service Agency 95 Genesee St., 3rdfloor, Auburn, NY 13021 315-253-1281 • Madison County Veterans Service Agency County Office Building #4 133 N. Court St., Wampsville, NY 13163 315-355-2395 • New York State Dept. of Veterans’ Services – Syracuse Hughes State Office Bldg. 333 E. Washington St., Room 430 315-428-4046 • Oswego County Veterans Service Agency 1 Broad St., Pulaski, NY 13142 315-591-9100

Shape-Up for Veterans Program— Onondaga County Community Development John H. Mulroy Civic Center, 11th Floor 421 Montgomery St., Syracuse, NY 13202 315-435-3558

❱ www.ongov.net/cd/shpveterans.html ❱ Provides grants for up to $15,000 to eligible people aged 62 and older and people with disabilities to help with health and safety-related home repairs. Eligibility criteria can be found on the website.

Syracuse VA Medical Center 800 Irving Ave., Syracuse, NY 13210-2716 315-425-4400

❱ www.va.gov/syracuse-health-care ❱ In addition to its medical and surgical services, the Syracuse VAMC offers a wide variety of services for veterans in the 13 counties in Central New York, including a 16-bed acute care psychiatric unit; 46-bed community living center; and a 21-bed spinal cord injury/disorder center. Programs offe include a mental health clinic, suicide prevention, and a women’s wellness center.

OEF/OIF Suicide Prevention 620 Erie Blvd W, Syracuse, NY 13204 315-425-4400

❱ This program is currently provided to 220 OEF/OIF/OND era veterans with expanded services to include noncombat Veterans who discharged from the military after 9/11/01 to ensure transitional needs are being met regardless of combat service. TCM staff continue to support outreach events with National Guard and

Reserve units for pre-deployment and post-deployment, along with community and college events. • Suicide Prevention team provides telephone support and care coordination to Veterans who are experiencing suicidal ideation and/or crises. Suicide prevention team identifies veterans at risk for suicide, places an alert in CPRS and provides telephone outreach, ensuring that Veterans are connecting to treatment.

ymcacny.org for info.

VOLUNTEERING

AARP 1-888-687-2277 (National Line)

❱ Aarp.org/volunteer/programs

Catholic Charities ❱ A wide variety of service volunteering opportunities

DAV (Disabled American Veterans) Transportation

• Cortland County www.ccocc.org/get-involved 607-756-5992

800 Irving Ave., Syracuse, NY 13210 DAV Transportation Network 315-425-4352

❱ www.syracuse.va.gov ❱ The DAV Transportation Network is a service that provides free transportation for veterans to VA medical appointments. Serving Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Onondaga, Oneida, Oswego and St. Lawrence, Tioga, Tompkins counties. For those living outside Onondaga, call 315-425-4352 and they can redirect them to the appropriate coordinator.

Veterans Crisis Line 988 and Press 1; send a text message to 838255, or chat online at MilitaryCrisisLine.net

❱ The Veterans Crisis Line is a free, 24/7 confidential resource that connects service members, including members of the National Guard and Reserves, and their loved ones to a responder specially trained to support veterans. Continuing care after the call, chat, or text, Veterans Crisis Line responders can refer veterans to a local suicide prevention coordinator, who can connect veterans to the counseling and services they need.

Veterans Hospital Referral, part of the YMCA’s Referral Program ❱ Multiple YMCA of CNY locations ❱ The YMCA of Central New York and the VA have collaborated to create a referral program that allows VA patients to utilize the YMCA facilities in their continued health journey for 8 weeks at no charge to the patient. With a referral from the VA, patients can go to any of the YMCA of Central New York locations and have full access to our facilities; including all programs, meeting with wellness staff, personal training, aquatic centers, and more. (some programs may have an additional fee associated with them). Visit

• Finger Lakes area Catholic Charities of Finger Lakes 315 789-CCFL (2235) www.catholiccharitiesfl.org/volunteer/ rhonda.zettlemoyer@dor.org •Onondaga County 315-424-1800 www.ccoc.us/volunteer • Oneida/Madison Counties www.catholiccharitiesom.org/volunteer 315-724-2158 • Oswego County www.ccoswego.com and click on the “Get Involved” tab 315-598-3980

PEACE, Inc. AmeriCorps Seniors Foster Grandparent Program 401 South Midler Ave., Syracuse, NY 13206 315-295-0719

❱ www.peace-caa.org/programs/fostergrandparent/ ❱ FosterGrandparents@peace-caa.org ❱ PEACE, Inc.’s AmeriCorps Seniors Foster Grandparent Program provides senior citizens the opportunity to share their time and talents mentoring at-risk children in our community.

PEACE, Inc. Big Brothers Big Sisters of Onondaga County 215 Bassett St., Syracuse, NY 13210 315-470-3369 x361

❱ www.peace-caa.org/programs/bbbs/ ❱ bbbs@peace-caa.org ❱ Through one-on-one mentorship, PEACE, Inc. Big Brothers Big Sisters of Onondaga County helps children who face

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adversity, change their perspectives, and give them the opportunity to reach their potential in life.

Rescue Mission Alliance 155 Gifford St., Syracuse, NY 13202 315-472-6251

❱ www.rescuemissionalliance.org ❱ For over 130 years, the Rescue Mission has put love into action though shelter, food, clothing and hope. Volunteer opportunities are available for all ages and abilities. The Alliance can accommodate individuals and large/small groups, and there are opportunities across Central New York. Volunteer opportunities include serving meals, assisting in the mail room and Outreach store, assisting with special events, helping in the Thrifty Shopper retail stores. For more information, visit rescuemissionalliance.org/volunteer.

❱ www.volunteercny.org ❱ VolunteerCNY.org is the hub for volunteer activity across the Central New York region. Their virtual volunteer center serves Cayuga, Cortland, Madison, Onondaga, and Oswego counties. Driven by United Way of Central New York, the site collaborates with a network of United Way affiliates and local partners to provide volunteers and resources to the community. Search its regional database of volunteer opportunities all on one site.

VA Syracuse Health Care Syracuse 315-425-4681; 315-425-4898; 315-4254317;c315-425-4647

❱ Volunteers provide a wide range of supplemental support to programs for veteran patients throughout the year.

WELLNESS

RSVP of Oswego County SUNY Oswego, 121 E. First St. Oswego, NY 13126 315-312-2317

❱ rsvp@oswego.edu ❱ www.oswego.edu/obcr/retired-and-senior-volunteer-program ❱ The Retired and Senior Volunteer Program (RSVP) of Oswego County is a nonprofit organization, federally funded by AmeriCorps and locally funded by The NYS Office for the Aging, SUNY Oswego and the United Way of Greater Oswego County. RSVP of Oswego County’s mission is to encourage and foster the development and maintenance of volunteer opportunities that engage, support and enhance the lives of Americans 55+, while responding to the priority needs of the community. Partnering with 40+ organizations in Oswego County, adults age 55+ can choose how they want to support and engage with their community through volunteer work. Volunteer opportunities include, but are not limited to, instructing classes on the prevention or delay of osteoporosis through strength training, balance training and falls prevention, environmental stewardship, serving at food pantries, or through home-delivered meals, veterans’ support services, preparing tax returns, and instructing driver safety courses through a partnership with AARP, among many others.

United Way of CNY 980 James St., Syracuse, NY 13203 315-428-2211

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Sharon Kanfoush Wellness, LLC 2709 Genesee St. Utica, NY 13501 315-982-7144

son’s disease, their families, care partners and friends. Programs include boxing, balance exercise and aerobic conditioning and are supported by medical literature. Empower Parkinson’s mission is to provide a holistic program of wellness and prevention in the care of people with Parkinson’s disease through a multidisciplinary evidence-based approach conducted in a supportive environment that empowers participants with the ability to fight back and maintain their functional ability.

WOMEN’S SERVICES

The Centers for Reproductive Health at Oswego County Opportunities • Fulton Office: 315-598-4740 or text at 315-4027767 • Oswego Office: 315-342-0888 or text at 315402-8689 (text)

Liberty Resources Integrated Health Care 1045 James St., Syracuse, NY 13203 315-472-4471

❱ www.Liberty-Resources.org ❱ Liberty Resources’ Integrated Health Care team provides comprehensive women’s health care at every stage of life, including annual check-ups, clinical breast exams, pap smears / cervical cancer screening, human papilloma virus (HPV) vaccination, risk assessment for osteoporosis, sexual health counseling, perimenopause, menopause and post menopause, contraception and family planning, screening and treatment for gynecological conditions.

Mariskas WELLNESS PROGRAMS

Empower Parkinson, Inc / Rock Steady Boxing 604 Old Liverpool Road (rear of bldg.) Liverpool, NY 13088 315-729-7178

❱ https://empowerparkinson.org ❱ Empower Parkinson provides exercise and activities, support groups, education and social events for people with Parkin-

HEALTHCARE GUIDE 2024 | Central New York

189 W 1st St, Suite 15 Canal Commons Oswego, NY. 13126 Ph: 315 398-5988

At Mariskas, we believe that everyone deserves to have beautiful, healthy skin via professional know-how and simplified maintenance, achieved through personalized skin care treatments, evaluation of current skincare regime as well as a history of overall health including diet. We use the latest technology and techniques, as well as natural products, to give the best results. Our team of professionals is here to answer any questions you may have and to help you reach your skin goals. Visit our clinic today and let us help you make your skin glow!

New Hope Family Services 3519 James St., Syracuse, NY 13206 315-437-8300 Text: 315-401-4826

❱ info@newhopefamilyservices.com ❱ newhopefamilyservices.com ❱ New Hope Family Services is a resource for unplanned pregnancy, parenting, and adoption support. It is a private, voluntary, nonprofit corporation authorized by the New York State Department of Social Services to provide adoption, foster care, and related counseling services. It provides adoption services throughout New York State, with the exception of the five boroughs of New York City and Long Island. Through education and practical help, women and men facing pregnancy decisions can learn their options and empower them to be the best parents they can be. Services include pregnancy tests, options counseling, first-trimester ultrasounds, adoption services, after-abortion counseling, miscarriage and infant loss counseling, parenting and childbirth education, baby clothes and supplies, abortion pill reversal, and medical referrals. All services are free and confidential.

Onondaga County Health Department – Cancer Services Program John H. Mulroy Civic Center 421 Montgomery St., 9th Floor, Syracuse, NY 13202 315-435-3653

Onondaga County Health Department – Home Visits John H. Mulroy Civic Center 421 Montgomery St., 9th Floor , Syracuse, NY 13202 315-435-2000

❱ www.ongov.net/health/visits.html ❱ The Healthy Families program provides home visits to pregnant and parenting families and their babies. There is no fee for this program. Home visits are made by nurses, outreach workers, and social workers, and include health screenings and education about pregnancy, breastfeeding, safe sleep, family planning, nutrition, baby care, growth and development, and other topics.

Onondaga County Health Department – Syracuse Healthy Start John H. Mulroy Civic Center, 9th Floor 421 Montgomery St., Syracuse, NY 13202 Phone 315-435-2000

❱ www.ongov.net/health/syracusehealthystart.html ❱ Healthy Families Home Visiting Services is a team of community health workers, nurses, educators, social workers and doulas, working together to help moms and dads have healthy babies, while supporting overall family health. Services are free, confidential, and voluntary. The team offers home visitation, working with the entire family before, during, and after pregnancy, helping to make connections to services in the community. These services may include medical care, temporary assistance, food stamps (SNAP), WIC, and health insurance; diapers, pack-and-plays, breast pumps, and other items necessary for family health. The Fatherhood Program works in the City of Syracuse, providing the same services while supporting dads to help build confidence in their abilities to be a great parent.

Onondaga County Health Department – Women, Infants and Children (WIC) Program

❱ www.ongov.net/health/cancerscreening. html

307 Gifford St., Syracuse, NY 13204 315-435-3304

❱ www.ongov.net/health/WIC.html

feeding peer counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across Onondaga County, including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.).

OPTIONS-Perinatal and Infant Community Collaborative Oswego County Opportunities, Inc. 10 George St., Oswego, NY 13126 315-342-0888, option 6 Submit referrals by: Fax: 315-207-2754 or email: options@oco.org

❱ @OCOoptions (Facebook) ❱ OPTIONS Community Health Workers assists adults and youth in gaining healthcare, connecting to community resources, and other services that help to increase healthy birth outcomes. Staff are able to meet people wherever they are comfortable, in their home, the community, in the office, or other safe settings. Youth participants are assisted with educational attainment, job readiness, parenting and life skills. Youth who are disconnected from school are supported through advocacy and tutoring. DADS helps young fathers learn about their rights and responsibilities. All programs strive to give participants the tools and education necessary to accomplish their goals. Home visiting and in-person breastfeeding support is offered by certified lactation counselors. Transportation, bus passes, safe sleep education, parenting groups, infant care groups, pack-and-play and other items may be given on a case-to-case basis if eligible.

WOMEN: BREAST-FEEDING SUPPORT

La Leche League of Syracuse 315-623-0555

❱ lllofliverpool@gmail.com ❱ facebook.com/lllSyracuse ❱ Free, peer-to-peer breastfeeding help in the greater Syracuse area. Phone support,

❱ The WIC program provides monthly benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children who are up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a breast-

❱ zoom meetings and meet-ups. Those who support breastfeeding families are welcome.

Madison County Breastfeeding Connections Café 315-655-8171

❱ The café offers new and pregnant

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families with opportunities to get professional breastfeeding support, check baby’s weight, talk with other moms, and connect to community resources The café and baby weigh stations are hosted at Hamilton Public Library; Oneida Health; and St. Joseph’s Physicians Primary Care, Cazenovia; call or text 315-877-1155 for information at Hamilton Public Library; and call 315-361-2065 to make an appointment at Oneida Health. For more information, check out: www.madisoncounty.ny.gov/ DocumentCenter/View/1130/Breastfeeding-Connections-Flyer-PDF

initiation and duration of breastfeeding in the community.

Oswego County Breastfeeding Coalition Mother Earth Baby 145 W. Bridge St., Oswego, NY 13126 315-216-4622

❱ Find them on Facebook at Oswego County Breastfeeding Coalition ❱ The Oswego County Breastfeeding Coalition promotes, protects, educates and empowers breastfeeding families in the community. Its goal is to increase the awareness of support ❱ services available to mothers in Oswego County, and it would like providers to seek services of lactation support to increase

OPTIONS-Perinatal & Infant Community Collaborative Oswego County Opportunities, Inc. 10 George St., Oswego, NY 13126 315-342-0888 option 6 Submit referrals by: Fax: 315-207-2754 or email: options@oco.org

in-person breastfeeding support is offered by certified lactation counselors. Transportation, bus passes, safe sleep education, parenting groups, infant care groups, pack-and-play and other items may be given on a case-to-case basis if eligible.

REACH CNY, Inc. 1010 James St., Syracuse, NY 13203 315-424-0009

❱ @OCOoptions (Facebook)

❱ execdir@reachcny.org

❱ www.oco.org

❱ www.reachcny.org

❱ OPTIONS Community Health Workers assists adults and youth in gaining healthcare, connecting to community resources, and other services that help to increase healthy birth outcomes. Staff are able to meet people wherever they are comfortable, in their home, the community, in the office, or other safe settings. Youth participants are assisted with educational attainment, job readiness, parenting and life skills. Youth who are disconnected from school are supported through advocacy and tutoring. DADS helps young fathers learn about their rights and responsibilities. All programs strive to give participants the tools and education necessary to accomplish their goals. Home visiting and

❱ REACH CNY, Inc. provides resources, education, advocacy, and collaborative programs to improve health and promote health equity in Onondaga and Oswego Counties. Services help women, including pregnant and parenting women, connect to health care and community resources. They provide evidence-based comprehensive teen pregnancy prevention education for youth 10 to 21 in Syracuse. REACH CNY also promotes safe use and disposal of sharps and provides safe sleep education and Cribs for Kids. Please visit www. reachcny.org.

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ADVERTISER INDEX THE FOLLOWING ADVERTISERS HAVE MADE THE 2023 CENTRAL NEW YORK HEALTHCARE GUIDE POSSIBLE. Listed Alphabetically Acupuncture Center USA / Acu-Care Acupuncture Center. . . . . . . . . . . . . . . . . . . 116 Al Zito’s Brighter Smiles . . . . . . . . . . . . . . . . . . 25 Alzheimer’s Association, Central New York’s Chapter. . . . . . . . . . . . . . 43 ARC Oneida-Lewis. . . . . . . . . . . . . . . . . . . . . . . 62 ARISE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Auburn Community Hospital. . . . . . . . . . . . . . . 45 Auburn YMCA. . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Bassett Medical Center . . . . . . . . . . . . . . . . . . . 2 Buranich Funeral Home. . . . . . . . . . . . . . . . . . . 53 Care Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Cayuga Health . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Center for Family Life & Recovery. . . . . . . . . . . 59 Circare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Community Memorial Hospital. . . . . . . . . . . . . 63 ConnextCare. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cornell Cooperative Extension . . . . . . . . . . . . . 25 Crouse Hospital . . . . . . . . . . . . . . . . . . . . . . . . . 19 dB Audiology Assoc. . . . . . . . . . . . . . . . . . . . . . 44 Elemental Management Group. . . . . . . . . . . . . . 4 EPI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Errand Angels. . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Excellus BlueCross BlueShield. . . . . . . . . . . . . 15 FCMG — Family Care Medical Group . . . . . . . 69 Guthrie Cortland Medical Center . . . . . . . . . . . 73 HCR Home Health. . . . . . . . . . . . . . . . . . . . . . . 62 Hematology/Oncology Associates of CNY . . . . 59 Hospice of Central New York. . . . . . . . . . . . . . . 57

Integrative Medicine of CNY. . . . . . . . . . . . . . . 33 Kinney Drugs (Wahl Media). . . . . . . . . . . . . . . 114 Liberty Post. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Liberty Resources . . . . . . . . . . . . . . . . . . . . . . . 71 Loretto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Mannion & Copani Attorneys . . . . . . . . . . . . . . 71 Mariskas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Multiple Sclerosis Resources of CNY . . . . . . . . 73 Nascentia Health. . . . . . . . . . . . . . . . . . . . . . . . 21 North Area Meals on Wheels. . . . . . . . . . . . . . . 59 Oneida Housing Authority. . . . . . . . . . . . . . . . . 75 Onondaga County Health Department. . . . . . . 65 Peregrine Home Care Service. . . . . . . . . . . . . . 37 Prevention Network. . . . . . . . . . . . . . . . . . . . . . 23 Samaritan Hospital . . . . . . . . . . . . . . . . . . . . . . 31 Senior Home Care Solutions. . . . . . . . . . . . . . . 23 Seniors Helping Seniors. . . . . . . . . . . . . . . . . . . 39 Sharon Kanfoush Wellness, LLC. . . . . . . . . . . . 41 SOS — Syracuse Orthopedic Specialists. . . . . 35 St. Agatha Foundation. . . . . . . . . . . . . . . . . . . . 51 St. Joseph’s Health . . . . . . . . . . . . . . . . . . . . . . . 7 SUNY Upstate Medical Hospital. . . . . . . . . . . 115 Syracuse Hearing Solutions . . . . . . . . . . . . . . . . 9 The Tully Hill Corporation d/b/a Tully Hill Treatment & Recovery. . . . . . . . . . . 77 Upstate Cardiology Group. . . . . . . . . . . . . . . . . . 5 Upstate Caring Partners . . . . . . . . . . . . . . . . . . . 3 Upstate Orthopedics. . . . . . . . . . . . . . . . . . . . . 69 Upstate Yoga Institute. . . . . . . . . . . . . . . . . . . . 21

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yourself AN

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Schedule your appointment today.

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GET THE UPSTATE ADVANTAGE

MULTIPLE SCLEROSIS TREATMENT The Upstate Comprehensive Multiple Sclerosis Center is the only such center in Central New York, and one of just three in the state with this honor. This unique program supports each patient for the needs associated with MS. Advantages include a new infusion center, medication management, specialty pharmacy, nutrition guidance, physical therapy, urology support, and social work. Patients also are evaluated for clinical trials where new therapies and treatments are offered and studied. Patients should ask their primary care provider for a referral to the Comprehensive MS Center or call 315-464-4243.

THE UPSTATE ADVANTAGE ALSO MEANS OUR PROVIDERS ARE MS CERTIFIED OR FELLOWSHIP TRAINED. FROM LEFT: DEBORAH BEDFORD, NP; COREY MCGRAW, MD; KIMBERLY LAXTON, MD; SANDRA GIBSON, PA, MSCS.

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