CONNECTED magazine May 2013

MAY 2013

DRIVING BUSINESS CONFIDENCE

Elegant luxury awaits ELY focus: THE MUCH-ANTICIPATED OPENING OF POETS HOUSE IS UPON US...

AND WE’RE READY TO CELEBRATE!

36

PAGES OF YOUR business NEWS AND STORIES

PLUS

PUT YOUR BUSINESS ON THE ONLINE GLOBAL STAGE READY TO SHINE? CALLING EAGER TRIATHLETES

A BRIGHTER FUTURE?

WE INTERVIEW NEW POLICE AND CRIME COMMISSIONER

| CONNECTED OFFICIALOCTOBER MONTHLY 1THE 2012

MAGAZINE

CAMBRIDGESHIRECHAMBER.CO.UK

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SBO HAN R LOCA GES ME NE’S AN F L BU YOU SINESS OR R FIN A ANC ND ES

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Proposed new station and Busway connection

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A141 Huntingdon Racecourse

The Busway Huntingdon B1514

A14

Great Ouse

A14 Brampton

B1514 A14

Alconbury Weald Enterprise Campus offers 150 hectares of business space set within a high quality, low carbon development of homes, greenspace and community facilities.

From winter 2013 the Incubator will offer flexible space for start up and small businesses from 250 sq ft to 250000 sq ft.

To see how you can join our community, call 01480 413141 or email abrading@savills.com

alconbury-weald.co.uk

CONTENTS |

Inside this issue

5

6-7

Chief Executive’s Comment Ely Chamber News

8-10 Peterborough Chamber News

12-15

7

12-15

9

23

19

Cambridge & South Cambs Chamber News

17

Huntingdonshire Chamber News

19

Fenland Chamber News

20

Cambridgeshire Chamber News

21

In the Hotseat: UCP’s Liz Knight

22-23

Out & About

Ask the Expert: E-commerce

25

26-27

Events

28

Policy Update

29

Chamber Updates

30-31

32

Charity of the Year

33

Update from the LEP

34-35

Meet the new Police Commissioner

36-37

New Members

39-41

Sector Updates

42

Special Report: Budget Focus

Directory

37

CONNECTED MAY 2013 | 3

| EDITOR’S COMMENT

Contributing this month...

Welcome It’s great to see so many member photos appearing on our Out & About pages each month.

Please keep sending your photos for inclusion in the magazine. Not only does it showcase members at Chamber events, it’s a great way to show us what you have been up to during the month. Please ensure they are high quality of at least 1mb. Photos can be emailed directly to me at s.parr@cambscci.co.uk During April, we held a successful Huntingdonshire Business Fair at Wood Green Animal Shelter in Godmanchester and were delighted with the number of exhibitors. Look out for photos next month in the Out & About pages.

It’s also worth noting that the Chamber Awards launched earlier this month for the tenth year. Businesses across the country are invited to take part and showcase their talents and achievements – with the chance of winning a £25,000 cash prize. To enter online or for more information, go to www.chamberawards.co.uk and good luck!

Alison Taylor Conscious Communications A PR expert with a sound understanding of the local market and an ethical approach to business.

Philip Walding Moore Stephens Accountancy firm partner who understands the challenges faced by growing businesses and startups.

Nigel Donohue West Anglia Training Association

Do you follow us on Twitter?

Sadie Parr Editor, CONNECTED

We regularly tweet Chamber news; follow us at @CambsChamber to be kept up to date with all the latest news.

DRIVING BUSINESS CONFIDENCE Chief Executive John Bridge OBE | Editor Sadie Parr | Creative Director Jillian Boys Publisher methodcreative.co.uk | Ebenezer House, Rooks Street, Cottenham, Cambridge CB24 8QZ | 01954 253060 | Print cambridgeprinters.co.uk Disclaimer Views expressed in CONNECTED are not necessarily those of Cambridgeshire Chambers of Commerce.

Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/or omissions. The editor reserves the right to make amendments without notification.

Membership Development Officer Peter Watts 07545 697799 or Bren Coleman on 01223 209811 Cambridge Enterprise House, The Vision Park, Histon, Cambridge CB24 9ZR. Tel 01223 237414 Peterborough 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough PE2 6FT. Tel 01733 370809 Email enquiries@cambscci.co.uk | www.cambridgeshirechamber.co.uk

@CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce

4 | CONNECTED MAY 2013

CEO of WATA, a registered charity providing training and a substantial apprenticeship programme.

Our editorial panel: We would also like to thank the other members of the Chamber Communications Sector group who will be responsible for shaping the key topics every month and researching these features to better serve the Chamber members in the pages of CONNECTED.

Advertise in CONNECTED and reach more than 4000 potential customers every month!

Contact Lorna Hopkins on 01954 253060 or email connected@methodcreative.co.uk

Prices start from as little as £75

CHIEF EXECUTIVE’S COMMENT |

A14 upgrade

will impact the local economy Solving the problems caused by the A14 remain a key priority of businesses, not least because the negative impact it has on the economy affects everyone living and working along the corridor and the surrounding areas.

It’s not just the local economy that is adversely affected. As a key through-route between the Midlands and Felixstowe, there is clearly regional, national and international importance also.

So it’s amazing that Cambridge City Council can devoid themselves of responsibility in respect of the A14. It is very much part of their Travel for Work area, and where they’re currently working jointly with South Cambs District Council on Northstowe and other developments for which the upgrade of the A14 is critical, it will have a really positive impact on the local economy.

Cambridge City Council is an integral part of the Greater Cambridge-Greater Peterborough Enterprise Partnership for which the A14 upgrade is a key priority and indeed their leader, as a director of that organisation, has a specific responsibility to represent the interests of the whole area covered.

If this parochial approach prevents the leader of Cambridge City Council from meeting his legal and statutory requirements to be responsible for the wider area, surely he has no alternative but to resign from the partnership as he is unable to meet his clear obligations.

Because if it’s a prerequisite from government that we have to provide local money for them to continue with the A14, then we

need everyone involved in promoting and developing the local economy to be of one voice. Only with strong collective support can we make sure ministers have no excuse not to carry on with it.

Reluctantly, in respect of the now inevitable tolling question, if that is also a prerequisite set by government then we have to accept that for the good of the whole. But what is sacrosanct is that the local people and businesses who currently travel along the corridor are able to continue to do so free of charge.

It’s very disappointing to hear successive pronouncements from the government relating to infrastructure investments that fail to mention the A14 even though the Prime Minister and the Chancellor both say that it is top of the priority list. What we need is complete unanimity and a strong representation to the government of the necessity to get on with the much-needed upgrade without any further delay.

John Bridge OBE Chief Executive, Cambridgeshire Chambers of Commerce

There is clearly regional, national and international importance to the A14

CONNECTED MAY 2013 | 5

| ELY CHAMBER NEWS

Ely Chamber NEWS A round-up of news and events from across Ely

Ely Chamber of Commerce

Poetry in motion as Ely hotel prepares for launch The emphasis is on style, comfort and attention to detail

Sophisticated touches and luxurious fittings, such as copper baths, bring a new hotel experience to Ely

FOR a not-yet-open hotel to achieve a ranking in The Times newspaper’s World’s Top 20 Cool New Hotels is a pretty impressive start. The excitement around the imminent opening of Poets House in Ely has been noted among the local business community over the past few months and invites to the launch are certainly in demand.

With 21 boutique bedrooms, the restored three-storey property on St Mary’s Street will be a welcome addition to the cathedral city, while a planned sister hotel at the former Swynford Paddocks site in Newmarket will be

sure to continue the intrigue when it opens later in the year. Both hotels will combine elegant accommodation with fine dining, giving visitors to the region a chance to enjoy affordable luxury and stylish comfort with a distinctly modern edge.

The group behind parent company The House Collection is led by a highly experienced team of hotel specialists whose most recent credentials include running The Belfry in Birmingham. Supported with backing from Cambridgeshire-based investment company Eastern Counties Finance, the group

is looking at a variety of other locations across the region and, ultimately, nationwide.

David Toulson-Burke, Managing Director of the House Collection, says the team is “extremely excited about the launch” and adds “we are confident that Poets House will be very warmly welcomed by the local community and visitors to the region alike.”

While it may be a bold addition to the local hotel scene, feedback from within the Chamber business community has been positive. Putting Ely on the map as a boutique hotel destination only serves to bolster the region as a hotspot for tourism and the latest addition looks to be a world-class contender. n

60-cover restaurant will serve refined cuisine

BUSINESS BOOST

NATALIE RICHARDSON, SALES & EVENTS MANAGER SAYS...

Poets House brings to Ely a new and exciting hotel and restaurant.

The feedback we have had from the residents has been extremely positive.

We also hope it will 6 | CONNECTED MAY 2013

raise the city’s profile further and provide visitors with another reason to visit this historic location.

Situated in Ely with views of the magnificent Norman Cathedral, Poets House is a beautifully restored three-storey property. Our 21 bedrooms will combine original features with every modern comfort

and are individually styled. The restaurant, with 60 covers, will open throughout the day to serve the best of contemporary cuisine with seasonal specialities and fresh, locally sourced ingredients. A function room opening onto the gardens will offer capacity for 100 guests, making it a perfect venue for special events and wedding celebrations. n

ELY CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Greys of Ely join the Guild of British Coach Operators Greys of Ely has been officially recognised for its ‘professional standards and enthusiasm’ by the Guild of British Coach Operators. They have been asked to join the Guild – one of only 23 operators in the UK to be offered the exclusive membership.

A double audit assessment was carried out at Greys and they received 100 per cent

in both CoachMarque and Guild standards, making them one of only 11 coach companies in the UK to achieve this dual certification.

External auditor Sue Viney said: “Greys of Ely was able to demonstrate that it delivers in all respects. Two words spring to mind when I think about Greys and they are ‘professionalism and enthusiasm’.” n

IN BRIEF May 2013 CareFlex.net released AKM has developed a new software package for domiciliary care agencies.

CareFlex.net is aimed primarily at startup agencies and AKM offer a unique 12 month payment plan allowing the new agency to get up and running while using the software. AKM’s Commercial Director, Tammy Driver, said: “By offering an instalment plan, we are placing our confidence in that business to succeed.”

£1.98m of M&E contracts secured

Richard Grey (left) receiving his audit Certificate of Excellence from Guild chairman Ian Fraser

Canopies in demand locally CAMBRIDGE Style Canopies are delighted to be gaining support from local businesses including Napp Pharmaceuticals.

Brian Taylor, MD of Cambridge Style Canopies, said: “We are benefitting from businesses being challenged to provide adequate cycle parking as more and more people cycle to work.” n

Farnsworth Shelter

Gowing and Hunt Ltd, a building services company based in Witchford, has secured £1.98m of mechanical and electrical contracts during February 2013.

Contracts include the Reydon Health Living Centre near Southwold (pictured) with Morgan Sindall Norwich.

David Gowing, MD, congratulates the estimating team for giving them a healthy order book to start 2013.

Help to get young people working EAST Cambridgeshire District Council has approved plans to help young people get into work. The East Cambridgeshire Apprenticeship Scheme will help local businesses recruit new apprentices and give young people the chance to find employment.

The District Council will help support links between schools and businesses and ‘top-up’ the national grant of £1,500 by contributing up to an additional £2,000 to help employers take on an apprentice. Doug Perkins, Economic Development Officer in East Cambridgeshire, said: “A well skilled workforce is vital to the future economic growth of our district.” n

Reydon Health Living Centre

Hospital contract awarded MS Electrical Services has been awarded the contract to undertake the Portable Appliance Testing at Hinchingbrooke Hospital NHS Trust.

MS Electrical Services is working alongside the hospitals facilities team to deliver a flexible, structured approach to isolating portable appliances for testing.

“It is an honour to deliver our electrical testing services to the Hospital and to help maintain the safety of staff, patients and visitors,” explains Mark Smith, owner of MS Electrical Services.

CONNECTED MAY 2013 | 7

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

IN BRIEF MAY 2013 Resistance is not futile Hegarty Solicitors were given a lesson in self defence by local martial arts group, MPSK. The session involved a free demonstration by Master Ian Parker and solicitor Ashley Kidd, as well as an opportunity for staff to practice some of the self preservation techniques in a controlled environment.

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Aebi Schmidt shortlisted for national marketing award Aebi Schmidt’s ‘Total Lifetime Care’ commitment to its customers has earned the company a place in the finals of the Chartered Institute of Marketing Excellence Awards.

Company representatives attended a glittering gala awards event where they found themselves shortlisted in the Customer Experience category.

“Although we were pipped for the top award by corporate giants Shell, it is testimony to the imaginative marketing approach we have adopted to ensuring our customers enjoy exceptional value for money and service throughout the life of their purchase from us,” said Sales and Marketing Manager Alison Conroy. n

Master Ian Parker with Lynne Owen from Hegarty

‘Air Play’ at Holmewood Hall Holmewood Hall have improved their services by providing Apple compatible conferencing and presentation facilities, placing the power of ‘Air Play’ and WiFi connectivity in the palms of your hands!

Their new Apple TV systems allow you to connect your iPhone or iPad through WiFi to existing large format screens with an HDMI input, deliver presentations through WiFi, mirror your iPhone or iPad screen in real time and operate dual screen applications.

Office move planned Anne Corder Recruitment, independent recruitment agency, plan to move into new offices as part of its ongoing business development plans later in the spring. They have purchased new premises at Lynch Wood on the Peterborough Business Park.

“This is an exciting move for us and simply reflects the way in which recruitment has changed,” said Anne Corder.

Aebi Schmidt staff at The Grosvenor House Hotel attending the Chartered Institute of Marketing Excellence Awards

Safe Local Trades launch new website THIS free and easy service from Safe Local Trades is now even more user-friendly, providing you with lots of new and enhanced features, and contains comprehensive local related consumer protection news and advice.

Users of the service can now have their own Customer Area, where you can keep track of all interactions with members from the register; you can also create your own list of favourite members for easy access. n

New website for Safe Local Trades

8 | CONNECTED MAY 2013

CMI supports ‘Dragons Den’ In March, the Peterborough CMI branch hosted a ‘Dragons Den’ style competition at the Young Lives centre in Peterborough. The event aimed to provide a selected group of young entrepreneurs with a chance to present their entrepreneurial businesses whilst competing for a CMI trophy and £150 worth of investment funding.

With just five minutes to ‘pitch’ their business proposition to the CMI ‘dragons’, the young entrepreneurs were given an opportunity to present their achievements and showcase their raw entrepreneurial talents.

The eventual winner was Jamie Johannes, founder of Inspired to Change Ltd, a martial arts and fitness business. n

PETERBOROUGH CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Sport project launched A new sport development project has been launched at Peterborough Regional College in the hope of increasing student participation in sport. Sport England, primary funders of the College Sport Maker post at the college, have invested up to £17 million over five years on a national level to create 150 full time sports development professionals working in the further education sector.

Christopher Bryden, the College Sport Maker at Peterborough Regional College, explains: “There has never been a better time for students at PRC to get involved in sport. We’ve just come out of the most successful and inspiring year of sport (2012) that the UK has ever witnessed and as a result, the opportunities to get involved at a local level have never been greater.” n PRC launch sport development project

Local hospital get a slice of birthday action March saw the first anniversary of Peterborough Arena at the East of England Showground, which was the focus of a major rebranding and re-launch a year ago.

With a birthday cake to mark the milestone, the venue decided to donate the tasty treat to Peterborough City Hospital’s Amazon ward where youngsters had their own slice of celebrations. n

Marketing Through Social and Digital Media

By Roderick Sutherland, Assistant Principal Apprenticeship and Employer Engagement, Peterborough Regional College

SOCIAL and Digital Media apprenticeships are becoming the new trend for many forward thinking employers in Cambridgeshire.

With social media becoming the new way of passing information and updates via the web, companies are realising that they need to embrace this new form of technology in order to Ashleigh Marais at Virtual PA compete in the modern age.

Whilst many people still enjoy reading a newspaper or a magazine, the information published today is already yesterday’s news. For social media, news is instantaneous.

With 62 million people living in the UK, there are now over 30 million people who use social media as a way of communicating. Of these, 22 million UK consumers are using social platforms such as Twitter and Facebook to interact with brands. This is not something that companies with a desire to grow can ignore.

A Social and Digital Media Apprentice, just like Ashleigh Marais (18), can add considerable value to your brand. Ashleigh, who works for Peterborough based Virtual PA Company, helps the company interact with busy professionals who need a PA service but do not want to pay for a full time member of staff. For the Virtual PA Company, business has increased, despite the economic downturn, because amongst other things such as excellent customer service, they recognise the importance of social media for marketing their brand.

If you want to find out more about Social and Digital Media apprenticeships, then call the Apprenticeship Centre at Peterborough Regional College on Tel 01733 762121 or email them at apprenticeships@peterborough.ac.uk.

For more information: Tel: 01733 762231 Mob: 07885 973615 Email: roderick.sutherland@peterborough.ac.uk

Amazon Ward staff nurse Erica Davies and deputy sister Katie Eley with Peterborough Arena’s Charlie Lewis and Jason Martin

CONNECTED MAY 2013 | 9

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

IN BRIEF MAY 2013 Ramada Hotel rebranded Choice Hotels International Inc announced a strategic relationship with Akkeron Hotels Group Limited, a regional hotel operator that managed Ramada Peterborough.

The Ramada is one of nine hotels to have rebranded under the Quality brand and will operate as Quality Hotel Peterborough under the Choice Hotels franchise agreement.

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Construction company best to work for in the UK Lindum has been named as the top Construction Company in the UK and sixth overall in the prestigious ‘Sunday Times Best 100 Companies to Work For’ list 2013. The lists are compiled based on research from the largest survey of its kind.

On hearing the news, MD of Lindum Sturgeon, Matthew Flower, said: “It’s always good to be listed in the top 100 companies in the UK, something we have achieved consistently now for 10 years but never take for granted. However, to be named in the top 10 with this year’s sixth place is spectacular!” n

Ayo Odeyingbo, Jo Holmes and Arthur Fox receiving the award from Best Companies Director

BOPP seminar a success aa Chartered Accountants hosted a successful seminar recently giving local business people clear guidance as part of the ‘BOPP’ package.

The event, an introduction to the ‘business one page plan’, was attended by 80 business owners and key personnel who were shown a simple yet highly effective business principle, which is delivering remarkable results for businesses.

The seminar, delivered by Paul Shrimpling and the aa team, was fun and engaging whilst delivering a serious message to those who are keen to see their business grow. Delegates engaged in activities such as juggling with three balls, identifying remarkable people and setting goals to take away with them along with a complimentary business growth book. n

Over £700 raised for Charity!

Daniel Smart wearing a JLS sweatshirt signed by the band

10 | CONNECTED MAY 2013

Hunt & Coombs Solicitors turned Red Nose Day 2013 into a week long fundraising frenzy and raised over £700.

Events included learning to Flamenco dance and a ‘Bake off’. Generous donations were received in the form of signed posters and clothing by Peterborough’s very own Louis Smith and Aston Merrygold, which were entered into a silent auction. n

where home comforts are included as standard

Superb meeting and event facilities are housed within the smart Cambridge City Hotel. A choice of corporate suites means that we can cater for any function with ease – be it a meeting for two or 250 delegates. With a range of professional audio visual equipment, high speed internet access and dedicated event planners, your corporate function will not only run smoothly, but leave a favourable impression on every attendee.

Day Delegate Rates from ÂŁ35* inc. VAT per person

*Minimum number of 10 delegates for all DDR bookings, subject to availability.

All meeting rooms have set minimum capacity requirements. Rates are valid until August 31st 2013.

20 Downing Street, Cambridge CB2 3DT t: 01223 464491 | f: 01223 556519 e: meetings@cambridgecityhotel.co.uk www.cambridgecityhotel.co.uk

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS IN BRIEF MAY 2013 Award winner for finance team Atkinson Bolton Consulting has been awarded Investment Adviser of the Year at the 2013 national Money Marketing Financial Services Awards.

The team were also runners-up for Corporate Adviser, Retirement, Tax and Long Term Savings Adviser.

Ann Pettengell gets social boost Recently, the Ann Pettengell Recruitment team attended an industry exhibition which gave them the opportunity to catch up on the latest technology, attend seminars and to network with suppliers.

Director Sarah Flack said: “Seminar highlights were hearing Bill Boorman, social recruiter/blogger, on how best to use social media for attracting passive candidates. We’ve come back with lots of fresh and exciting ideas.”

The company’s Easter engagement competition on Facebook was a great opportunity to test the water and helped to raise the company’s profile on the social media platform. n

Ed Cearns aims for county council Stakeholder and community engagement expert Ed Cearns is standing as the Liberal Democrat candidate for Cambridge’s Market Ward in the forthcoming county council elections. Ed formerly worked in local government on community development projects.

Ed Cearns is focused on improving Cambridge

12 | CONNECTED MAY 2013

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

City Hotel names new GM CAMBRIDGE City Hotel has announced the appointment of Ernesto David Santarelli as General Manager. Ernesto has worked as operations manager in a number of top hotels in London, including Cambridge City Hotel’s sister property Strand Palace Hotel.

Ernesto said: “I have been working in the hotel industry for 20 years and am looking forward to bringing my expertise to the beautiful city of Cambridge.

“I am extremely excited to be joining the team at Cambridge City Hotel and working with them to deliver a world class customer service experience and an innovative approach to hospitality in such a key destination.” n

Safebox steady on two wheels AVID cyclist Neil Hamilton-Meikle from Safebox Data Centre has already chalked up several miles this year as he prepares for the London to Cambridge bike ride in July. “We ventured out for a 40 mile race in late March and faced sideways rain and headwinds of up to 20mph,” said Neil. “It was the first of several rides we will be doing this year – some for charity and some for the sheer fun – and it was certainly very challenging.” n

Safebox’s Neil Hamilton-Meikle is in training

Ernesto leads the newly-named City Hotel

Considerate Contractor Awards

Zak Construction, from Wilburton, receives award

SINCE 2001, the Cambridgeshire Chamber of Commerce, have supported an award for contractors who undertake small to medium size projects.

The latest award was presented at the recent annual dinner of the Cambridge Forum for the Construction Industry held at King’s College. Mr Luke Flack, from Wilburton based Zak Construction, was presented with the award in honour of the hard work the company put in constructing a new residential development in Cambridge Place where both access and site logistics proved very challenging. The Cambridgeshire Chambers of Commerce’s representative, Duncan Wisbey, presented the award. n

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Trio prepare for growth SOFTWARE specialist Adept has named Michael Saunders as business development executive for its expanding Microsoft Dynamics NAV team. A further strategic realignment also sees operations director Michael Gibbs step up to managing director, while founder David Smith moves to the role of executive chairman and will continue to oversee all business activity. n

The Wacky Races charity canoe challenge invited local children to design a waterthemed character to appear on the team T-shirts at the business challenge on Saturday 1 June as part of an Easter competition. (L-R Laura Wing from Method, Carli Beary from Borney and Katie Schlette from Cooper Lomaz Recruitment).

Michael Gibbs, David Smith and new face Michael Saunders at Adept

Punt partnership grows THE Wildlife Trust’s exciting partnership with local company, Scudamores, looks set to grow in 2013 after 2012 saw the Cambridge punting company raise a fantastic £3,378.75 for the charity through the popular Friday night Bat Punt Safari tours. These special punt tours will start again in May and run until September.

New Wildlife Safari Tours for 2013 will include a relaxing trip up to the idyllic Grantchester Meadows. These trips will be led by a Wildlife Trust expert from 5.30pm on Fridays between June and August.

50 per cent of ticket sales are donated to the Wildlife Trust so guests will also be helping to care for the wildlife you see on your trip. Find out about corporate bookings and rates at www.wildlifebcn.org n

Join Scudamores and Wildlife Trust experts on special punt tours

CONNECTED MAY 2013 | 13

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

New art at Pocket Park

IN BRIEF MAY 2013 Stroll into the night for charity Polkadotfrog recruitment is encouraging other businesses in Cambridgeshire to participate in the Star Shine Stroll Memory Walk in aid of the Arthur Rank Hospice on 11 May. The night time sponsored walk starts and finishes at Shelford Rugby Club.

Add a little sparkle to the event by making it the best pyjama party around!

Visit www.starshinestroll.co.uk

RIDGEONS has unveiled its specially commissioned curved bench at the newlyopened Pocket Park, situated at the heart of Brookgate’s CB1 project in Cambridge.

The space features a variety of public art commissions, including the seven metre long timber bench that also functions as a bike rack. It was designed and crafted by artists Jim Partridge and Liz Walmsley.

Ridgeons’ Director Gordon Ridgeon said: “We hope that visitors to the Pocket Park will enjoy a peaceful moment on this new bench in the heart of this lively redevelopment.” n

Curved bench is centrepiece at Pocket Park

Polkadotfrog team ready to stroll in PJs

Websters release software update WebsterAccounts from tax specialists Websters,now enables clients to use the software to share encrypted confidential documents securely online as part of a recent upgrade.

The VAT functionality has also been enhanced to deal with a much wider range of transactions.

UNITE

COMMERCIAL property consultants Januarys has welcomed Mid-Norfolk MP George Freeman’s call to invest £1bn in Cambridge instead of Liverpool or Birmingham.

In a candid keynote speech at the Ely Cathedral Business Group exhibition in April, Mr Freeman spoke at length about the need to focus on grass roots business to bolster economic recovery, describing SMEs as the ‘backbone of the UK economy’.

Douglas Stanton, senior surveyor at Januarys, said Cambridge needs the investment to ensure that the local economy can continue to move forward.

“We have experienced a large amount of big businesses and startups flourishing in

Cambridge. Consequently, we have seen a huge rise in demand for commercial property space which is pushing rental rates up and vacancy rates down.”

Mr Freeman, who has hailed Cambridge as “the biggest growth city in the British economy”, also called for improved transport links and ‘connected’ thinking. n

George Freeman MP spoke at Ely in April

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CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Why social media should be a pivotal part of Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Conscious lands two Cambridge icons CONSCIOUS Communications has added two of the city’s major companies to its client list. The team is working with Cambridge City Hotel, formerly known as Crowne Plaza Cambridge, on a marketing plan to raise its profile and reinforce its position as the number one hotel in the area. The programme includes social media implementation and a full proactive press office function.

Julia Medot, Marketing Consultant for Cambridge City Hotel, commented: “Conscious Communications came highly recommended by Mark Peters, Managing Director of STAR Radio.

The team is creative, hard-working and understands the media the perfect choice for the hotel.”

The agency is also supporting Cambridge University Press on a number of stimulating education projects. Work includes a variety of activities associated with the promotion of the innovative Explore Shakespeare iPad app series. n

Gateway to the Weald Alconbury Enterprise Campus took a step forward last month with the opening of a new access and gatehouse, as part of early infrastructure work.

The new access will be used temporarily as the main entrance to the former airfield while the historic North Gate entrance is refurbished.

The new access was delivered by locally based Jacksons Civil Engineering, and includes a Gatehouse designed to reflect the striking architectural style of the Incubator building.

Tim Leathes, Project Director for Urban&Civic said: “We are very lucky at Alconbury Weald to have the space where you can build a whole new entrance to make traffic flows both off and onto the local strategic road network as easy as possible.

Even though this is a very operational back door to the site, we wanted to ensure it set the tone for the quality and design we are bringing to the Enterprise Campus and the Weald development.”

To find out more about space in the Incubator building please contact abrading@savills.com or call Andy Brading on 01480 413141

your event

By Rose McDonald, Head of Sales, Robinson College Cambridge

Making the most of social media is currently top of the agenda for many organisations holding events of all kinds. at Robinson College we are seeing how Facebook and Twitter can deliver huge benefits in reaching and attracting potential delegates for conferences and events.

To maximise the use of Rose McDonald social media, it’s important to include it in the overall promotional strategy for your event, during the advance build-up and for maximum interaction with delegates during the event itself. it isn’t restricted to pre-event promotion either - the use of social networking tools during events is also becoming more and more popular. Make sure all your event promotions include pre-agreed hashtags in prominent positions to encourage people to start using them early when they talk about your event. You don’t want two or three variations getting coined as it will be much harder to follow conversation threads.

Look for venues that can support you - there are some good ones out there. it’s easy to set up Twitter feeds running in conference, dining and public areas during events to encourage live feedback and debate during the sessions.

Even if you are not planning on using social media as part of your event marketing strategy, there will undoubtedly be a number of attendees who will want to be interacting and sharing comment on the day through social media. it’s important that the venue you choose not only has good facilities, food and parking for example, but do not forget to check it has a good mobile phone signal and wireless internet as you will have some frustrated delegates!

When choosing where to hold your event, make sure that the places you are considering offer a large capacity network which is capable of all delegates using one or more smart devices at the same time – and very importantly is free of charge!

@RobCollConf robinson.cam.ac.uk/conferences 01223 332859

CONNECTED MAY 2013 | 15

| BUSINESS EVENT

Accountancy professionals reach out to offer support to SMEs ICAEW Chartered Accountants often report that well-managed businesses are still able to deliver reasonable results despite the difficult economy. We hear less frequently about businesses that are growing and delivering exceptional performance, but there are a few of those around. There is a limit to the amount of cost-cutting, margin-trimming and efficiency savings that can be done. So how is it that some businesses manage to differentiate themselves and deliver good results year after year?

It’s worth looking at overseas markets Of course there is no single answer to this question. It’s important to take time to consider the strategic direction of the business. It’s about looking at new ideas, new markets and new ways of doing things and knowing what will make the biggest difference to your business.

The UK market is generally flat at the moment and whilst exporting may not be for everyone, recovery will come at different rates across the world so it’s worth looking at overseas markets. UK Trade & Investment

offers a wealth of support including financial help for businesses considering export markets.

We all know how fast technology is moving. It has been said that technology will be the single biggest change driver in life and work over the next 20 years. While political, social and even environmental change happens linearly, the explosive, exponential shift in technologies of the last 50 years will only accelerate in the future.

If you want to learn more you may like to attend a conference on 13th June which ICAEW is running in association with the Institute of Directors, UK Trade and Investment and The Chartered Institute of Marketing.

Speakers at the Creating Business Opportunities in Hard Times event include Mike Ashton talking about brand and reputation, Tom Cheesewright who comments for the BBC on trends in technology and Professor Mark Jenkins who will speak about creating and maintaining high performance.

There will also be sessions on the economy, raising finance, exporting, good boardroom practice and social media. It costs £90, including VAT, to attend the day. To book your place, ring 01908 248 159 or book online at www.icaew.com/eastengland

Creating optimism and hope for local business

FREE PROFESSIONAL ADVICE FOR SMEs ICAEW Chartered Accountants offer free initial consultations to SMEs. Experience shows businesses that take advice from a trusted source are more likely to succeed. www.businessadviceservice.com

CREATING BUSINESS OPPORTUNITIES IN HARD TIMES THURSDAY 13 JUNE, IMPERIAL WAR MUSEUM, DUXFORD 09:45-16:15 In association with:

ICAEW Business Advice Service: expert financial advice and reassurance on your business businessadviceservice.com

East of England

To book your place call 01908

248 159 Or email events@icaew.com icaew.com/eastengland

16 | CONNECTED MAY 2013

HUNTINGDONSHIRE CHAMBER NEWS |

Huntingdonshire Chamber NEWS

A round-up of news and events from Huntingdonshire

Accountants see double Haines Watts accountants has more than doubled the size of its team over the past nine months, with the latest member of staff joining in March.

Kevin Murfitt joins as an Accounts Senior to support the ongoing growth of the practice and Helen Hart joined as a Business Services Senior at the end of last year.

The company has also taken on Neil Kirkman as its first apprentice. Neil is

completing an Association of Accounting Technicians (AAT) qualification and supports the qualified staff.

Simon Laskey, who set up the office in 2009 said: “Our approach to accounting services is about tailoring solutions to meet the specific needs of each client. By increasing the team we can ensure our clients continue to receive this level of service with business and tax advice, book-keeping and payroll services.” n

Huntingdonshire Chamber of Commerce

IN BRIEF MAY 2013 New Vision announced Customers are set to benefit from big price reductions as Utility Warehouse announces their vision to become the nation’s most trusted utility supplier.

Utility Warehouse is implementing changes to make their services simpler and better value.

The plans were outlined at the Utility Warehouse annual meeting, which was attended by authorised distributors Marty and Barrie Turner.

Flex-Able support EACH

(L-R) Kevin Murfitt, Carly Liston, Simon Laskey, Helen Hart, Neil Kirkman

Website Part Exchange POLAR the web people has launched Website Part Exchange at www.polarthewebpeople.co.uk This allows businesses to trade-in their old websites for a brand new one that represents and services their business much more.

A common barrier to upgrading an out-of-date website is losing the money invested in the original website.

Gennaro Coppolaro said: “We help contribute towards the investment into your new website by providing a tradein value for your old website, which is based on various factors, typically on things that will save time during the design and development process of the new website.” n

Beacon welcome Chris Wills Chris Wills joins Beacon Wealth Management Ltd as an independent financial adviser.

Chris said: “Beacon has created a great reputation in the local community, they provide advice in the client’s best interest from the whole of the market.”

Tony Larkins, Beacons Managing Director, commented: “At Beacon we only take on those who we believe embody our focus and dedication to clients. I believe Chris will be an asset to the team, offering the best independent advice for each and every one of his clients.” n Chris Wills

East Anglia Children’s Hospices (EACH) has been chosen as the 2013 charity for Flex-Able Group.

Richard Vanbergen, MD of Flex-Able, said: “EACH provide amazing support for young people with life-threatening illnesses and we have huge respect for their team.”

Expansion for Anvil Anvil ESI Ltd announce the acquisition of B J Cornell & Son, Heating and Plumbing engineers, which fits well with their plans to expand and strengthen its capability in all aspects of commercial and domestic energy. In particular, it will assist with our approach to the introduction of the Government’s domestic Renewable Heat Incentive (RHI) which is being launched this summer.

Webtec release hydraulic data logger Webtec Products Ltd has released the brand new HPM4000 series hydraulic data logger.

Targeted at users who carry out hydraulic pre-dispatch inspection, preventative maintenance and simple diagnostic fault-finding, the HPM4000 series is a very cost effective solution.

CONNECTED MAY 2013 | 17

| CONNECTED MAGAZINE

Your property is in safe hands with us Our excellent reputation guarantees landlords peace of mind and helps us build long-term relationships.

a fresh approach to letting 01638 661375 lemontreeproperties.co.uk 10a Old Station Road, Newmarket CB8 8DN

18 | CONNECTED MAY 2013

FENLAND CHAMBER NEWS |

Fenland Chamber NEWS A round-up of news and events from Fenland

Fenland Chamber of Commerce

Green Team Makeover The Green Team, a group of employees from CUB that works locally on community projects, worked hard to help refresh a village hall in Ely. The hall, which acts as the social centre for the village, has had a makeover overseen by six members of the CUB Green Team, including the company’s chairman, Jaqui Fairfax.

“We are a local employer and we have always believed that it is important for us to give back to the local community,” explains Jaqui Fairfax. “We’ve worked on several projects such as tidying up with the council and with local schools as well as gardening in local parks and we’re looking forward to our next challenge.”

The team worked alongside CCORRN, the Cambridgeshire Community Reuse and Recycling Network, who supplied all the equipment and recycled paint to ensure the project is as eco-friendly as possible. n The Green Team in action

Whitemoor thrives on challenge Chris Grayling, the Secretary of State for Justice, has challenged Prison Governors to incorporate a ‘working prisons model’ into the regimes that run at each establishment.

HMP Whitemoor has thrived on the challenges that working with the private sector often creates and built solid foundations with manufacturing companies.

There are 450 prisoners at Whitemoor, with 11 workshops that operate on Monday

Workshop at HMP Whitemoor

to Friday. There are existing contracts in two workshops where prisoners perform plastic recycling and computer refurbishment. Many businesses/charities previously would have worked with overseas companies, ensuring they have minimal production costs but have chosen to re-visit their business model and work with a comparative alternative - ‘The Prison Service’.

The prison has a big commitment to working with the community to support local business and provide prisoners with meaningful work that equips them with new skills upon their release.

We are always looking for new challenges to incorporate into our prisoner employment function. If this interests your company and you would like to find out more, please contact Andrew Bailey on 01354 602549 or email andrew.bailey01@hmps.gsi.gov.uk n

Minister Greg Barker impressed with Fosters Foster Property Maintenance is proud to have been awarded Green Deal provider status as part of the government’s Green Deal Scheme.

The government is going through extensive vetting of applicants to become Green Deal providers, so they are delighted to join a select band of companies across the country to have gained this status. Sister company Foster Renewable Energies (FRE) also has reason to celebrate having recently been accredited as a Green Deal Advice Organisation. n

CONNECTED MAY 2013 | 19

| CAMBRIDGESHIRE CHAMBER NEWS

Cambridgeshire Chamber NEWS

A round-up of news and events from Cambridgeshire

Strategic alliance for businesses Business telecoms specialist Comms Supply has formed a strategic alliance with IT support company, React Computer Partnership. The two companies will provide businesses across the East of England with a complete IT and connectivity solution.

Comms Supply was founded by Karl Alderton in January 2012.

He said: “Forging this alliance with React CP is a great way to mark the first anniversary of Comms Supply. We’ve expanded into larger premises in Norfolk but are committed to growth across the East.

“We only recommend products that are right for the customer and never attempt to oversell or tie people into longer than necessary contracts. We know from experience that this openness and transparency is what fosters customer loyalty. Our priority is to create a sustainable, reputable business,” concludes Karl. n

New MD for SRL SRL Technical Services Limited has appointed Jack Dalziel as its new Managing Director. Jack joined the company in 2001 as an acoustic consultant and was appointed a Director in 2009. Jack has been responsible for the day-to-day operation and strategic direction of the company. His consultancy specialism is architectural acoustics, including design of hospitals and schools, residential, and mixed residential and leisure developments.

On his appointment, Jack commented: “I have a fantastic team and I relish taking SRL forward to greater success. We will continue to develop our service offering and provide innovative solutions to our Jack Dalziel clients’ issues.” n

PATENT FOR SALE

A 21st Century Bedside Toilet

THE IS FORPATENT A C SALE TO WITH E OMPANY MANU NTERPRISE T O FAC SUPPLY TURE AND A VAST PO DEMA TENTIAL N AND W D IN THE UK ORLD WIDE

Comfort and Security for the Elderly Gentleman A toilet urgently required by care homes anxious to replace the bed bottle New Patent GB 2483209 has the technology required for today’s living standards The toilet has a capacity of 3 litres on a firm base There are about 3 million men over 80 in the UK and there are 21,000 carehomes Show the pictures to your local care home!

Enquiries by post and email to the Inventor and patentee

20 | CONNECTED MAY 2013

email: thehenrybrown@gmail.com Henry Brown | 25 Greenhead Road | Swaffham Prior | Cambridge | CB25 0JT

SPECIAL REPORT |

In the HOTSEAT

Liz Knight Academic Director, University Centre Peterborough

With an understanding of the challenges local growing businesses face, Liz Knight is championing a streamlined academic service for enhancing staff skill development encompassing a diverse range of qualifications.

“WHEN I came to the role a year ago I noticed we were talking to the same companies as both Anglia Ruskin and Peterborough Regional College,” begins Liz. “It was apparent from the feedback that there was confusion about the partnership between us and what we could offer.”

Taking this as a point for reflection and reassessment, the three organisations listened to businesses and decided to create a single point of referral under the ‘Think Peterborough’ banner. This means that the if a business is looking for an apprentice as well as a graduate, they can contact a dedicated business liaison person and tackle all levels of training in one go. “We can go from ground

level – pre GCSE – all the way up to Masters qualifications and we can solve all the business’ needs.”

Liz says this also gives individual employees a better understanding of what is available and they can advise on funding for training.

“We can talk to them about part-time study loans and other ways to achieve qualifications – all of which enhances their CV,” she adds.

“The employer will often reward this and our goal was really to come up with a package that meets the needs of both parties.”

The collaboration has also allowed the academic organisations to identify any gaps across their own portfolio of courses for business. “By working with the Chamber

we’ve been able to form a more rounded picture of what the loca business community needs from us.” n

Triple strength Businesses in and around Peterborough are being encouraged to ‘Think Peterborough’ under a new education partnership in the city.

The collaboration between Anglia Ruskin University, University Centre Peterborough and Peterborough Regional College provides a range of accredited staff development courses.

Visit thinkpeterborough.anglia.ac.uk

HAVE YOU EVER THOUGHT OF LAYING YOUR OWN LAMINATE FLOORING BUT DON’T KNOW WHERE TO START? Peterborough Regional College has designed an 8 week DIY course for people with little or no Carpentry skills.

The skills you will gain will enable you to hang a door, fit kitchen units and worktops, fit skirting boards and architrave at your own home!

This will benefit you as you will save costs on labour by completing various types of work yourself.

The total cost for this 8 week course is only £140 7th May-2nd July.

For more information please call our friendly information and customer service team on 0845 872 8722 or visit www.peterborough.ac.uk

CONNECTED MAY 2013 | 21

| OUT & ABOUT

Out&About Enjoy our monthly montage of events and happenings across the local area with this colourful round-up of Chamber gatherings. Make sure you send us your photos each month and we’ll include the best of the bunch! Email images straight to the creative team: connected@methodcreative.co.uk

Members raise money for Red Nose Day Chamber members bake cakes and dress up in red to help raise money for Red Nose Day. Well done to all!

Egg-stravaganza for Luminus Luminus thanked staff for their hard work with an Easter egg and a personal card of thanks.

22 | CONNECTED MAY 2013

OUT & ABOUT |

Fresh talent Apprenticeship Week at Huntingdonshire Regional College is a roaring success!

Matthew Clifton wins £500 and an iPad for his business idea in a Dragons’ Den style competition.

World Record Congratulations to Allen Smalls, SRL’s Quality Manager, who is the New World Record holder for a six-hour track race (Male veteran 40-45). He ran 217 laps of the track, which is 86.7 km, in six hours.

Skill focus in Ely The Chamber’s skills event took place during the week of the Ely Cathedral Business Group’s event.

Wacky Training Borney and Method Creative have been getting in the mood for the colourful team building charity challenge ‘Wacky Races’, which is taking place at Milton Country Park on Saturday 1 June to raise money for the Arthur Rank Hospice Charity.

Networking

Ely Cathedral Business Group Exhibition

A selection of chamber networking events, including the Networking Breakfast in Peterborough and the Speed Networking at Homerton College.

Chamber members were out in force at the ECBG Celebration of Business, while keynote speeches were delivered by George Freeman MP and Bishop David Thomson.

Photos by David Boughey

CONNECTED MAY 2013 | 23

| COMMERCIAL FEATURE

THE

CLOUD

Mystery and suspicion: a Hitchcock movie, a thriller entwined in murder and suspense or an imminent alien invasion of the Earth... nope, none of these. Arrh oh well – never mind. So with your initial excitement now in free fall, I can reveal my article this month is on the subject of that modern day fog, commonly referred to as cloud computing.

One way or another, and like it or not, we’re all using technology, that those in techie hats, like to continually remind us resides somewhere within a fluffy substance which most of us think as bearing grim weather. So… what and where exactly is this cloud, is it just another fad and is there any real benefit?

The ‘computing’ term can probably be quickly stripped away; after all I’m pretty sure everyone is familiar with the nature of this modern age beast. So without further ado, into the ‘cloud’ we go.

Now… surprise as it may come, this cloud business, it really isn’t anything new; like the big wheel at the fairground it has been around for years. The postal system is one but a few of the services which are ‘cloud’ based ie: you put something in at one end and it comes out at the other. The bit in the middle is a sort of ‘cloud’ technology. So… you’ve probably got it in one and hopefully there

is no need for me to give any more examples.

Essentially ‘cloud’ is a term for encompassing the workings of many things – it all gets done here (or there) and in the case of the postal system it takes place at regional depots known as sorting offices. For many of us, we don’t need to know how it works or from where. As long as it provides the desired end result – that’s enough.

Broadly, cloud computing isn’t much of a difference from the postal system – the ‘sorting office’ simply becomes a Data Centre.

Yes, there are technical differences; the sorting office will have conveyor and sorting machinery and the Data Centre will have vast arrays of Servers (there’s probably a few of these in the sorting office). Unlike the former, which for logistical reasons need to be sited with geographic consideration, the latter almost doesn’t matter, for data (these days) isn’t an object that needs physical access.

So Data Centres can be sited, more or less, anywhere and using their services, doesn’t require them to be of close proximity to the end user.

Is it all a fad? Probably not. If we draw on the postal system once again and imagine each of us delivering our own letters and parcels... anything large scale, as well as being hugely expensive, would soon create havoc. Basically we don’t all need our own sorting offices. Likewise the days of us all operating or being responsible for our own computing are closing in – it just isn’t necessary and in many a case, isn’t cost efficient either.

DSM’s Data Centre facility is located on the western edge of Peterborough. For more information please visit:

www.disaster-recovery.co.uk 24 | CONNECTED MAY 2013

Benefits are mainly threefold: Reliability, Security and Cost. The ins and outs of all the detail is perhaps another article itself however, in short…

Reliability Generally comes from the fact that someone else is providing the service.

Yes OK, like many a service there will be a rogue or two but, chosen with care, increased reliability is likely to be apparent ie: the service provider will have many staff (on hand 24x7) dedicated to the relevant discipline and in the event of any failure they will have numerous spare capacity in terms of machines / systems.

Security Proper Data Centre premises... (and I use the word ‘proper’ because it isn’t uncommon for anything from a cupboard to a sun drenched office to be assigned such definition), will be physically secure with resilience in utility services ie: power, tele/data communication, air conditioning etc and thus able to continue to deliver the service come what may and for some considerable time.

Cost Virtually all cloud solutions are based on the sharing of core systems ie: elements that can be shared without compromising security. Anything shared usually means a cost saving and in computing terms this can be significant.

So ‘the cloud’ can probably be summed up as a physical place where some form of work is carried out whilst ‘cloud computing’ is the actual processing / delivery of this work using an array of shared computational resources ie: computers and/or some form of microprocessor based equipment.

ASK THE EXPERT |

Ask the expert: E-commerce Yuwan Effendi, Director of Collaborative Systems Consulting, explains about starting (or expanding) your exports and speeding up the internationalisation of your business.

Q

hat does my product marketing W team need to know about setting up their E-commerce webstore?

A

You want to ensure that your webstore can display the corporate look and feel you want. It should be easy to set up and maintain all these E-commerce sites from one application. From an operational side you want to ensure your platform is setup for internationalisation, this means having multi-language, multi-currency, multi-country and multi-brand features.

Q A

ow do I successfully manage my H international sales team?

You need to have real-time visibility into every aspect of your multinational sales organisation. Business development and CRM systems need to be able to manage multi-currency quotes, forecasts, marketing campaigns, commission payments, sales tax calculations and real-time reporting.

Q

ow do I plan resources and H manage staff globally?

A

Ensure you fully optimise utilisation of all staff members and are able to align projected targets with real-time utilisation. Your resource management solution should provide real-time updates of any changes and reassignments. Being able to spot over or under allocation quickly avoids resourcing problems further down the line.

Q A

What about customer services?

When you operate in multiple languages and time zones it’s important to align the working hours as well as languages for the helpdesk, online FAQ or support tools with those of your clients. If you cannot meet their needs with the current set-up you will need to establish additional teams or localise your support tools.

Q A

How do we handle international tax rules and regulations?

Ensure compliance by confirming your back office system is compliant with the purchasing and sales taxes as well as the legal regulations of the countries in which you’re trading.

Smartphones and tablets accounted for 10.3% of all web browsing in October 2012.

Beat the competition and future-proof your business.

Talk to us about making your website mobile friendly, today.

How should we manage stock control across organisations?

Q

hat is the best type of system W to use for exporting and internationalisation?

The easiest way is to integrate your stock control with E-commerce. By having local inventory sourcing capabilities you will always be on top of your inventory.

Having visibility into multiple warehouse locations worldwide will provide real-time knowledge of inventory and improve global stocking and replenishment management.

A

When you manage multiple countries, and potentially multiple legal entities, it is important that all your business processes are automated and integrated to gain a realtime view of your global business. In order to improve efficiency, ensure your system supports the most widely used languages, has comprehensive tax management and certification for some of the most stringent local accounting regulations.

In terms of access, a cloud solution will allow you to access the system from anywhere at any time and offer you the quickest, most secure and affordable option. n

www.printondemand-worldwide.com

How does your site look on a mobile or tablet?

Q A

Peterborough’s creative design and development agency freethinkingdesign.co.uk | 01733 367236

CONNECTED MAY 2013 | 25

| CHAMBER EVENTS

CHAMBER EVENTS Please visit the Chamber website for full details of all future Chamber events www.cambridgeshirechamber.co.uk

Your essential business calendar for the next month Women in Management DATES Wednesday 24 April, Thursday 13 June, Wednesday 25 September TIME 9.00-11.30am LOCATION Great Northern Hotel, Station Approach, Peterborough, PE1 1QL MEMBER PRICE £35.00 (plus VAT) workshop 1 and 3, £45.00 (plus VAT) workshop 2 NON-MEMBER PRICE £50.00 (plus VAT) workshop 1 and 3, £60.00 (plus VAT) workshop 2 CONTACT Kelly Hewitt on 01733 370809 or email k.hewitt@cambscci.co.uk A series of two-hour workshops, organised by the Business Women’s Sector, will give real guidance and practical steps to those

in leadership or looking to step into this role.

Workshop 1, 24 April: What is stopping you from being an even more effective leader and what can you do about it?

Workshop 2, 13 June: Understanding ourselves.

Workshop 3, 25 September: Conflict and confrontation.

Attendees will receive CPD accreditation provided by Chartered Management Institute.

Details of each workshop can be found within the Business Women’s Sector of the Chamber website. n

Cambridgeshire Export Club DATE Monday 29 April TIME 5.00-7.00pm LOCATION Moller Centre, Storey’s Way, Cambridge, CB3 0DE PRICE Free to attend CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk PLEASE NOTE There is no Export Club in May due to the bank holiday.

26 | CONNECTED MAY 2013

Business in China

Informal networking evening for anyone participating in, or considering, exporting. Cambridgeshire Export Club is an invaluable forum to exchange views with other exporters and keep up to date with new developments in a rapidly changing global business environment.

Cambridgeshire Export Club meets on the last Monday of the month; check out dates and locations on the website for future meetings. n

DATE Thursday 2 May TIME 5.00-7.00pm LOCATION Holiday Inn, Bridge Road, Impington, Cambridge, CB24 9PH PRICE Free to attend For the fifth consecutive year, the Chamber will host a visit of mature students from Hong Kong University, all of whom are managers in respected companies.

There will be an opportunity for a one on one exchange with a group of outstanding young business people from both China and Hong Kong.

International trade requires an understanding of the culture of your trading partner, this is an event where you can develop your effectiveness in working with the Chinese business community. n

CHAMBER EVENTS |

Networking Events

Chamber Golf Day DATE Wednesday 22 May

Speed Networking Breakfast

TIME Tee off times from 10.00am, awards dinner at 6.00pm

DATE Friday 26 April

LOCATION Wyboston Lakes, Great North Road, Wyboston, MK44 3AL PRICE £45.00 (plus VAT) Chamber members, £60.00 (plus VAT) non-Chamber members CONTACT Karen Dawson on 01223 209808 or email k.dawson@cambscci.co.uk The 18-hole course will be completed in teams of four, you may enter your own team of four, or we can place you with others.

Tee times are available from 10.00am with welcome refreshments and bacon sandwiches available upon arrival, as well as light refreshments at the ninth hole.

At 6.00pm there will be a two-course dinner, followed by a series of award presentations and prizes and charity raffle in aid of our charity of the year, Shine.

Prizes will be awarded for individuals, the longest drive, nearest the pin, the best dressed team and of course the booby prize for the lowest score! n

TIME 7.45-10.00am LOCATION Robinson College, Grange Road, Cambridge, CB3 9AN MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £22.50 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk

‘Speed’ Networking at Teamworks Karting DATE Thursday 9 May TIME 5.00-8.00pm LOCATION Teamworks Karting Peterborough, 4 Venture Park, Stirling Way, North Bretton, Peterborough, PE3 8YD MEMBER PRICE £22.50 (plus VAT) NON-MEMBER PRICE £30.00 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk Speed networking with a difference!

The competition will be fierce, as delegates take each other on in the fastest indoor electric karts, to see who will take the podium position.

In between races and over a buffet and refreshments there will be the opportunity to meet new business contacts and like-minded business people.

HALF PRICE Safari Networking Breakfast DATE Friday 24 May TIME 7.45-10.00am LOCATION West Anglia Training Association, Hartford, Huntingdon, PE29 1YB MEMBER PRICE £7.50 (plus VAT) NON-MEMBER PRICE £11.25 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk

Play 18 holes of golf at the Chamber Golf Day

Informal Networking Evenings May 2013 Wed 1, 15

The Quality Hotel Peterborough

5.00-7.00pm

Thurs 2, 16

Holiday Inn, Impington, Cambridge

5.00-7.00pm

Wed 8

Waterfront Bar, Wyboston Lakes

5.00-7.00pm

Mon 13

The Lamb Hotel, Ely

5.00-7.00pm

Tues 21

The Old Bridge Hotel, Huntingdon

5.00-7.00pm

Wed 29

Elgood & Sons, Wisbech

5.00-7.00pm

Speed Networking at Homerton College, Cambridge

CONNECTED MAY 2013 | 27

| POLICY UPDATE

Policy UPDATE Keeping you informed, representing local business

Funding for Further Education For the first time, from August 2013, people aged 24+ wishing to study for qualifications at level 3 and above, such as A Levels, QCF Certificates and Diplomas and Advanced and Higher Apprenticeship, will be eligible for student loans. For Apprenticeship frameworks, the maximum loan amount will take into account an assumed contribution of 50 per cent by the employer.

Learning Loans are not means-tested; they are paid direct to an approved college or training provider (for example a Regional College or Training Association) and previous educational study will not affect entitlement to a loan. This means that graduates will be entitled to a loan for an Advanced or Higher Apprenticeship.

In the same way as Higher Education loans (explained in last month’s issue), 24+ Learning Loans have to be repaid by the learner (from April 2016) once they earn over £21,000 a year. Repayments will be based on the learner’s income, for example the monthly repayment for someone earning £25,000 a year would be £30 per

Motivated and committed workers will be more productive and innovative

£

£

month whilst someone earning £35,000 a year would have to repay £105 per month; exactly the same as learner’s receiving loans for Higher Education. Learners will be able to access up to four loans for different types of course or different levels of course.

Research shows that, on average, learners derive substantial benefit from undertaking advanced and higher level qualifications and employers benefit from having better skilled and more productive workers.

Today’s workforce has changed – gone are the days when a job was ‘for life’. The average adult is now expected to have between five and 10 jobs during their lifetime. Therefore, it is important for a business to attract and retain the right people.

The business case for encouraging continuous learning is compelling because more motivated and committed workers will be more productive and innovative; will be more confident in their day-to-day roles and will have a positive impact on business growth.

If you attended the recent ‘Grow your Business through People’ event at Ely Cathedral on 10 April you will know that the Chamber is working with local organisations able to help develop your team. If you missed this event but would like to know who can help please contact: Gill Prangnell: g.prangnell@cambscci.co.uk For more information about 24+ Learning Loans check out: www. direct.gov.uk/advancedlearningloans or contact the National Careers Service on 0800 100 900. n

£

£

£ £

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28 | CONNECTED MAY 2013

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£ £ £

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CHAMBER UPDATES |

Chamber Updates An overview of news from your Chamber

Health & Safety Training THE Chamber Online Health & Safety Training is a simple system for training and managing your progress in a simple, easy to use control panel.

You can train your staff on a range of courses including basic H&S principles such as workstation safety, manual handling, fire marshall theory and H&S induction. You can

also continue your professional development using our management courses including risk assessment training, H&S for managers and boardroom briefing.

Find out more details by visiting www.cambridgeshiretraining.co.uk or contact Bren Coleman by telephone on 01223 209811 or email b.coleman@cambscci.co.uk n

International Trade Courses Export: Procedures and Documentation DATE Monday 10 June

appreciation of the methods of payment, focusing on letters of credit and documentary collection.

This course will be appropriate for those new to Export, and well as experienced traders in need of a refresher to ensure they are kept up to date.

Import: Compliance and Savings DATE Monday 1 July

Export Licence Controls and Incoterms DATE Monday 17 June A unique opportunity to understand the costings and risk when moving goods together with an essential study of the Export Licence rules, to ensure awareness and compliance.

Finance Options: Focusing on Letters of Credit DATE Monday 24 June This course will ensure you gain an

This course will appeal to those responsible for Customs compliance. These changes will affect you and your trade and could help save you money.

COST PER COURSE: £225.00 (plus VAT) Chamber members, £275.00 (plus VAT) non-Chamber members.

All courses run from 9.00am-5.00pm and are held in Cambridge. Payment is due at the time of booking and includes lunch.

To register you can book online or contact Karen Dawson on 01223 209808. n

Margaret Chadwick

Export Clinic Have you got a query about export? Margaret Chadwick answers your questions.

Q

Our Letter of Credit contains a clause that states ‘stale documents are permitted’.

What does this mean?

A

This means that you can present your documents after the permitted period of presentation time denoted on your L/c – but you still must present documents before the actual L/c expiry date. Remember that L/cs will either quote a specific period of presentation (ie 15 days after shipment) or, if none quoted, UCP600 article 14c applies which states documents must be presented within 21 calendar days after date of shipment. n

We can offer your business...

B2B Appointment Setting B2B Sales Lead Generation B2B Contract Sales Services Database Cleaning and Database Validation Database Profiling and Market Research

Our absolute guarantee that we will never put quantity above quality. the telemarketing and lead generation specialist

T +44 (0)1223 350 515 F +44 (0)1223 351 725 E info@telemarketingmatters.co.uk www.telemarketingmatters.co.uk

CONNECTED MAY 2013 | 29

| BUDGET UPDATE

Budget Keeping you informed, representing local business

Update

THE BUDGET 2013 The Chancellor, George Osborne, had a hard task in this year’s Budget, as he had to provide some stimulation to the economy, but still reduce Government borrowing. The 2012 Autumn statement set the scene for the Budget and they have to be looked at together to understand the tax consequences for business.

Annual Investment Allowance One of the big surprises from the Autumn statement was the welcome increase in the Annual Investment Allowance on 1 January 2013 from £25,000 a year to £250,000 a year.

This gives a 100% tax write off to businesses making capital expenditure on such items as plant and machinery, fixtures and fittings, computers and commercial vehicles. The allowance is given on a pro-rata basis over the

trading year of a business, so that the new allowance is only available in full to businesses with year ends of 31 December 2013.

Corporation Tax The Corporation Tax rate for profits above £1.5m is being reduced to 23% from 1 April 2013, to 21% from 1 April 2014, and then to 20% from 1 April 2015. The rate for profits up to £300,000, commonly known as the small company rate stays at 20%, but the unpopular marginal rate of 23.75% for profits between £300,000 and £1.5m will cease to exist from 1 April 2015.

Inward Investment The above will make the UK a low tax base for business and should help attract overseas companies to set up here. The low Corporation Tax rate of 20% should also discourage international companies from trying to

THOUGHTS FROM OUR PANEL OF EXPERTS...

Philip Blackburn, tax partner at George Hay, said: “While we weren’t expecting anything major from this Budget, the £2,000 reduction in Employer NICs is a surprising, and welcome, measure.

“Not only will it take 450,000 SMEs out of employer NICs, it will give them the confidence to invest in their businesses.

“Further measures such as the extension in the CGT holiday for Seed EIS investments should also encourage investment in SMEs, while families will welcome the raising of the Income Tax threshold to £10,000, putting extra cash in their wallets.”

30 | CONNECTED MAY 2013

Philip Walding, Business Development Partner at Moore Stephens Chartered Accountants, said: “I would like to see the UK have lower rates of tax, and a bold move would have been a reduction in VAT, encouraging us to spend more, helping retail, leisure, catering and pub trades. I look forward to the help given to the Construction sector, giving the housing market a welcome boost and starting to lead us out of recession.”

BUDGET UPDATE |

avoid UK Corporation Tax, as would it really be worthwhile for such a low rate and all the bad publicity?

Tax Free Loans for Employees Businesses are encouraged to help their employees by the raising of the tax free loan amount from £5,000 to £10,000 from 6 April 2014. These loans to employees have been traditionally used to buy a travel season ticket, but they can be made for any legitimate purpose, such as help with buying a car. The amount of the loan has to be monitored over the course of a tax year as there are tax consequences if the loan amount goes above the threshold at any time.

Employers National Insurance allowance from 6 April 2014. It is estimated that around 450,000 businesses will no longer pay any Employers National Insurance.

Personal Tax Allowance It’s good news for most 20% taxpayers as the personal tax allowance is £9,440 from 6 April and £10,000 from 6 April 2014. Some tax payers however will start paying 40% tax, as the threshold at which this ‘bites’ has been reduced from £34,370 to £32,010, also from 6 April 2013. For tax year 2013/14 a basic rate taxpayer will be £267 better off but a 40% taxpayer will be £143 worse off. n

Employers National Insurance All businesses are to be helped further by the introduction of a £2,000 a year

WHAT IT MEANS FOR US...

Fraser Mercer, Managing Director of Waldeck Engineering, welcomed Chancellor George Osborne’s Budget.

Mark Wrigley, GreenStones Customer Manager said: “There are some very welcome headline grabbing announcements in this Budget, but we shouldn’t get carried away, since the underlying message is one of three brutal truths.

“Public finances are still in a terrible mess, it is businesses and not Budgets that offer us the best hope of putting things right and the 2013 tax regime is hideously complicated and contains a huge number of pitfalls for the unwary. The good news, though, is that it now also allows the really well advised to make some very big tax savings.”

“The stimulus for the housing market in the form of the ‘Help to Buy’ scheme and a new mortgage guarantee, will help reinvigorate the market and in turn boost the construction sector and the wider economy in the short term.

“In future anyone wanting to buy a new-build home will be able to access an equity loan worth up to 20 per cent of the value of the property so long as they have a five per cent deposit. The Government is also going to underwrite loans from High Street lenders not only for first-time buyers but also for second-time buyers.

“The Chancellor also set out plans to build 15,000 more affordable homes and increase fivefold the funds available for building for Rent which is more welcome news for house builders.”

CONNECTED MAY 2013 | 31

| CHAMBER CHARITY OF THE YEAR

Life is about transitions…

TAKE ON TH

LON FOR SH H T IN A RI The first stage is very simple!

You can register for one of our charity team places for the event on 27 July by calling Clara Gill on 01733 421307 or emailing clara.gill@shinecharity.org.uk We will record all the information about your three competitors and process your registration fee of £150.00 for the team.

You will then receive a fundraising pack and one of our Winners Wear Yellow™ jerseys.

The second stage is more of a challenge!

The third and final stage is the fun part – honest!

You will then need to decide which distance you are going to race, Sprint or Olympic, who is going to race the different disciplines, swim, bike, run, organise your training regime, and finally set about raising the £1000.00 minimum sponsorship for the team.

The race itself is truly a day to remember. You will be taking part in the world’s largest triathlon event, taking in some of London’s best sights as you make you way around the streets of the capital. You will complete a monumental challenge and in doing so, you will be changing the lives of everyone living with spina bifida and hydrocephalus.

32 | CONNECTED MAY 2013

E!

Living with spina bifida usually means that the person with the condition experiences issues concerning, amongst others, incontinence, mobility, pressure sores, and severe back pain, as well as the additional everyday challenges of education, employment, and social opportunities.

In addition to their spina bifida, many of our members also have hydrocephalus, a condition in which the body fails to drain the right amount of fluid away from the brain. In order to ease the pressure caused by this fluid a shunt, a narrow rubber tube, is inserted into the brain to drain the fluid away to the abdomen. The shunt then remains for the rest of the person’s life, often requiring surgery to revise the device.

The majority of people who benefit from the support offered by Shine have hydrocephalus only. Hydrocephalus usually presents problems with memory, behaviour, headaches, and balance.

Shine can only offer assistance to the thousands of people affected by spina bifida and hydrocephalus through the fundraising support of people like you. This summer we would like to ask you to conquer some transitions of your own and enter a team into the Virgin Active London Triathlon.

ET

All of us make our way through life, which often includes stages of challenge, struggle, and triumph.

For our members at Shine these transitions can be particularly difficult.

If you are looking for an even greater personal challenge – we also have places for individuals to take part – but hurry, our charity places are limited!

CONNECTED MAGAZINE |

LEP FOCUS

Keeping you informed and up to date

The next chapter for the LEP It has been a busy month at the Greater Cambridge Greater Peterborough Enterprise Partnership (LEP) following on from a number of major announcements.

Priorities revealed

Projects announced

Grants4Growth

After consultation with local businesses, voluntary organisations and the public sector, the LEP Board agreed to the following five core areas of focus to support the growth of the local economy:

To start to move these priority areas forward the Board:

Grants4Growth is a two year package of free, confidential and impartial support for SMEs, providing practical help and financial assistance to help reduce costs and increase competitiveness and resilience.

Find out more by visiting www.yourlocalenterprisepartnership.co.uk/ grants4growth or by emailing our Business Broker, Kurt Scheepers, via kurt.scheepers@ yourlocalenterprisepartnership.co.uk

1 2 3 4 5

E nabling the development and success of Alconbury Enterprise Zone Advocating and influencing improvements to our area’s transport infrastructure Enabling business-led skills provision Promoting enterprise growth and innovation I mproving international promotion, increasing inward investment and exporting

Funding in place To help tackle these five priorities, the LEP has a budget of £4.7 million to invest over the next 12 months. Through a number of targeted projects it intends to deliver 1,200 new jobs and help 100 growth business, at the same time as piloting effective new approaches to getting people back into work, and ensuring that businesses can get the appropriately skilled workforce they need.

• Agreed to commit up to £50 million worth of Enterprise Zone business rates receipts towards the upgrading of the A14 • Approved two Local Skills Team pilots to be set up to bring together business with trainers to improve the economic awareness of young people, realign training with business needs, and increase the number of businesses who have a training plan • Supported the creation of a new Voluntary and Social Enterprise Zone Challenge Fund to support 1,000 people facing multiple challenges to become job ready and help 250 people into paid employment You can find out more about these projects, share your views and hear more about the latest LEP news at www.yourlocalenterprisepartnership.co.uk

CONNECTED MAY 2013 | 33

| SPECIAL REPORT

Police COMMISSIONER

Sir Graham Bright became the first ever Police and Crime Commissioner for Cambridgeshire and took on the responsibility of delivering an ‘efficient and effective’ police service in November 2012.

Crime Fighter

Chambers provide conduit for fighting crime Not only is Sir Graham responsible for setting police and crime objectives and the police budget, he also issues crime and disorder reduction grants through the Police and Crime Plan. Crucially, he also holds the police to account and is responsible for ensuring they are answerable to the public.

Four months on, and with a Police and Crime Plan for 2013-16 now publicly available on the Commissioner’s website, CONNECTED went to visit Sir Graham to find out more about his priorities for the next three years.

Sir Graham has enjoyed long and successful business and political careers. At the helm of Dietary Foods Ltd, Soham, for many years he was also Parliamentary and Public Affairs Advisor to Safeway (Morrisons) for a decade. He was a Member of Parliament for 18 years and took a keen interest in the protection of young people. He was Parliamentary Private

34 | CONNECTED MAY 2013

Secretary to Rt Hon Sir John Major, and in 1994 he was knighted and became ViceChairman of the Conservative Party.

So, what motivates someone like Sir Graham to take on the challenge of this new role at this stage in his career? From his office in Cambourne, strategically distancing him from the Chief Constable and his team, Sir Graham explains: “The idea of having one person making decisions, instead of a committee of 17 or 18, appealed to me and I thought this has got to be good news as it’s going to speed things up. If a good idea comes along and the Chief Constable comes and talks to me about it I can say, yep, let’s go for it, and that’s it.

“The other thing that appealed to me is that it’s not just the ‘police’ commissioner, it’s the ‘police and crime’ commissioner. This

One of the worst things businesses have to suffer is shoplifting

SPECIAL REPORT |

crime commissioner element is the most fascinating because you’re here to try to reduce crime and the causes of crime.” he says.

“I’m very concerned about youngsters who get involved in crime. Prevention not only stops them from having a black mark against the whole of their lives but it also saves a huge amount of money if you don’t have to put these people away. I want to tackle this upfront, not wait for them to get into trouble.

I want to be proactive.

Sir Graham refers to the police force as a ‘big business’ with a budget of £132m and 2,400 staff, that has to be run ‘efficiently and effectively’. This is why he says he brought in his now Deputy Commissioner, Brian Ashton, who Sir Graham describes as a ‘very successful businessman’.

Sir Graham’s priorities for his term as Commissioner are set out in the 2013-16 Plan and include tackling burglary and building public confidence and mutual respect between the police and general public. He also says that antisocial behaviour is an on-going issue which needs to be addressed

by the police but also by parents and communities themselves. From a business perspective, theft - in particular shoplifting - is a big problem.

Sir Graham says: “One of the worst things businesses have to suffer is shoplifting. It’s absolutely phenomenal the amount of money that is lost.

“We have to be able to respond to that.

CCTV helps, the way a store manages itself also helps but we also know that some retailers are reluctant to say too much because it puts insurance rates up.”

Organised crime against businesses in rural areas is also an issue, with some farms ‘losing huge amounts’ and Sir Graham is addressing this as a priority, working with the NFU on the Countryside Watch scheme.

Sir Graham is keen to engage further with businesses in Cambridgeshire, involving them in crime fighting initiatives for the benefit of their own companies and communities.

He says that the Sainsbury’s model, where staff are actively encouraged by the supermarket to become Special Constables, is an example for other businesses. The

company gives staff time off for training and, if they get through the training and pass-out, fast-tracks them for management.

Sir Graham is keen to encourage more businesses to consider similar initiatives.

There are currently 243 Special Constables and the target is to increase this figure to 350, something that he says will have a “big impact in terms of getting some feet out on the street when we need them”. There are other voluntary initiatives too which play a role in controlling crime and its aftermath that Sir Graham suggests businesses should consider engagement with too, such as the Youth Offending Service, Victim Support and Neighbourhood Watch.

Sir Graham believes that the Cambridgeshire Chambers of Commerce will provide him with a conduit for communication and engagement with businesses across the region. His aim is to work in partnership with the Chambers to flag up initiatives and issues that companies can become involved with.

If you’d like to present your concerns about crime, why not contact us on 01223 237414 and we will ensure they are heard. n

Date for the diary Sir Graham will be a guest speaker at our Speed Networking breakfast on Friday 26 April at Robinson College, Cambridge.

CONNECTED MAY 2013 | 35

| NEW CHAMBER MEMBERS

NEW Members NEW MEMBERS THIS MONTH A C Revenue Solutions n Abbot’s Elm n Amanda Cox Interiors Ltd n Approach Telemarketing n Best Western Plus The Gonville Hotel n Bidwells n Boongate Kia Ltd n Bright People Ltd n Cambridge Business Lounge Ltd n Cambridge Past Present & Future n Cambridge Van Man n Cambridge Worldwide Associates n Cannon Tomlinson Mansley Ltd n CASHBACS International Ltd n CBM UK n Cellbond n Centre for Renewable and Clean Energy n Clydesdale & Yorkshire Bank n C omplete Training & Recruitment Solutions Ltd n Corex Honeycomb n Council of British Chambers of Commerce in Europe n Deviant Cartel n Ely Fitness Company Ltd n Euro Road Safety n Exhibition Superstore n F1 Car Simulator n F2X Group Ltd n Faye Low Coaching Company Ltd n Greenlight FM Ltd n Horizon International Cargo n Jigsaw Media & Communication n Juicygrape n Lynn Shellfish Ltd n Mourik Technicians Ltd n NFU Mutual Cambridge n Pellys RJP Solicitors n RealVNC n recruit mint n Red Shoes Accounting Services n Seetec n SK-U Building Company Ltd n SSA Business Solutions n Stonehill Engineering n Sweetie Factory n TaxAssist Accountants Ely n The Ickworth n Tracy Newman n Trinity Hall n Utsi Electronics Ltd n Vital Sign Design n Wida Peterborough n ZingBikes n

36 | CONNECTED MAY 2013

A warm welcome to our new Chamber members

Collaborative Systems Consulting www.collaborative-systems.co.uk Collaborative Systems help manage and grow your organisation with NetSuite – the UK’s #1 cloud business management software suite.

NetSuite combines your accounting, CRM, inventory and E-commerce so you achieve a real-time view of all your business processes. We support you to achieve increased revenue and profitability, international expansion and save money on IT costs.

Pelly’s RJP Solicitors www.pellys.co.uk Pelly’s RJP Solicitors is a modern, approachable commercially focused law firm for SME’s and Entrepreneurs.

At Pelly’s RJP we invest our time in building longstanding relationships with our clients, ensuring that they can continue to grow their business with the benefit of a team of professionals whose collective experience will assist you in making the best decisions and understanding the legal issues that you may have to face.

The Cambridge Food Tour www.cambridgefoodtour.com The Cambridge Food Tour is the local specialist for food tours. One of our key factors of success is working with local businesses and fellow foodies, which gives us the opportunity to offer you a different food experience. We bring a truly unique experience to your social, corporate or team building events and introduce you to new combinations and tastes your palate might not have encountered before.

Faye Low Coaching Company www.fayelow.com Business Confidence Coach and Mentor Faye Low has recently opened offices in Ely to support both new start ups as well as established businesses in the local area. Faye has been a successful coach since 2004 helping clients to connect to their business and aid thinking outside the box so that they gain clarity of their direction and achieve their goals.

Faye Low Coaching Company offers one to one sessions either face to face or on the telephone.

Go Go Go Intensive www.gogogointensive.com Go Go Go Intensive is a leading specialist in fast, cost effective driver training. The Intensive car driving course combines theory training and practical training so that candidates can gain a full driving licence after just five days with a promise that they will receive free corrective lessons, if they do not pass either their theory test or practical driving test.

The course has been developed with trainers who have held senior posts both within the Police and the Institute of Advanced Motorists (IAM).

NEW CHAMBER MEMBERS |

Would you like to become a Chamber member?

Get in touch today and find out the many benefits. tel: 01223 209805 email: enquiries@cambscci.co.uk

Macmillan Cancer Support

SSA Business Solutions

www.macmillan.org.uk Cancer is the toughest fight most of us will ever face but you don’t have to go through it alone. The Macmillan team is with you every step of the way.

We are the nurses and therapists helping you through treatment. The experts on the end of the phone. The advisers telling you which benefits you’re entitled to. The campaigners improving cancer care. The supporters who make it all possible.

Horizon International Cargo

recruit mint

www.hicargo.com

www.recruit-mint.co.uk

Founded in 1991, Horizon International Cargo has grown to become one of the UK’s leading Independent Freight Forwarders operating in Europe, Asia and North America.

We have the experience, technology and global coverage to cater for all your transport and logistics requirements and our people have a genuine passion to find and deliver the best solution every time. Paying attention to detail has helped us to become a trusted partner to successful businesses in many industries across the globe.

recruit mint is an independent recruitment agency situated within Peterborough. The owners, Aaron Bowes and Mark Burton, have over 25 years combined experience within the recruitment industry. Utilising their vast knowledge, they are determined and fully focused on bringing back the personal service element to both the candidates and clients alike.

Since the launch of the business, recruit mint has successfully expanded to supply into the Industrial and Commercial sectors within Cambridgeshire, with a specialist Engineering sector supplying skilled personnel throughout the UK.

Sweetie Factory www.sweetiefactory-corporate.co.uk We are passionate about Sweets and Marketing and use sweets as a marketing tool. When you want customer participation, impact and ROI just imagine what a candy buffet, sweetie tree or branded sweets give you. Imagine your customers taking one of your branded bags full of sweets.

Then as they browse through your store, exhibition, or event they are piquing the interest of other foot traffic. Instantly you are extending the average customer’s floor time in your area, and increasing the potential for sales.

www.ssabusinesssolutions.co.uk Our vision is simple – to save you the business owner, time and money in researching the market for you particular business needs.

We can advise you on the best deals out there for your telecom needs and merchant services, whether you are an existing customer or new to these services.

At SSA Business Solutions we have 10 years’ collective industry knowledge that we want to share with you to help in your decision making process.

Martin Rickman BSc MRICS FRGS www.mrickman.co.uk Martin is a Chartered Land Surveyor with 40 years’ experience surveying, and the production of maps and plans.

He specialises in Boundary Dispute Resolution and has undertaken expert witness duties and testified in court.

He also prepares conveyance title plans which comply with Land Registry requirements, especially where land has been divided prior to sale. Martin also undertakes Commercial Property area measurement to RICS standards, including NIA, GIA and GEA surveys; plus site and building surveys for property design and redevelopment.

Juicygrape www.juicygrape.co.uk Juicygrape is an experienced and professional customer service consultancy, delivering interactive, fun and memorable training and support in all aspects of customer service. We are driven by passion, full of enthusiasm and energy, empower teams through mentoring and coaching and maximise business opportunities.

CONNECTED MAY 2013 | 37

| CONNECTED MAGAZINE

Future Business Centre the new home for social and environmental businesses in Cambridge

open autu Ing m 2013 n

Fenland Peterborough Ely

The Future Business Centre will be an enterprise hub that combines good business practice with the business of doing good. It will support start-up and early stage social and commercial businesses that deliver social or environmental benefits.

Huntingdonshire

Cambridge & South Cambs ✓ Promote Your Business ✓ Protect Your Company ✓ Get Involved ✓ Succeed Internationally ✓ Reduce Business Costs

• A different kind of incubation hub • Specialist business advice • Flexible and affordable workspace • Cambridge Cleantech on site to assist start-ups • The place to grow ideas and make a difference – locally and worldwide

lp us e h u o y n Ca r g oa l? t the u o h C a e r e needed to g hip nd sponsors go or Donations a Add your lo ! rt a st t a re ag nd get centre off to art project a y it n u m m ur co picture to o port. for your sup n o iti n recog

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llo -out terms a Easy-in, easy hout committing to a idea wit supporting try out your lus we’ll be p ct a tr ay. n co lengthy ep of the w you every st

01223 237414 www.cambridgeshirechamber.co.uk

38 | CONNECTED MAY 2013

Find out more at futurebusinesscentre.co.uk t 0845 456 2432 e hello@futurebusinesscentre.co.uk @ftrbusiness

futurebusiness.co.uk

SECTOR FOCUS |

Sector Focus

Updates from Chambers Sector Groups

For any feedback, general information regarding the Sector Groups, or to contribute, please get in touch with Helen Bosett. tel: 01223 209805 email: h.bosett@cambscci.co.uk

BUSINESS WOMEN

Meet the Committee!

Meet Victoria Robinson, Solicitor at Greenwoods Solicitors LLP.

Q A

What do you do in business?

I am a Corporate and Commercial Solicitor at Greenwoods Solicitors LLP. This involves a wide range of work from drafting and negotiating commercial agreements to advising on and negotiating the sales and purchases of businesses and companies. I also deal with a host of corporate governance issues spanning the life of a company from incorporation to dissolution.

Q A

What are your top three tips for running or working in a business?

I think the following elements are really important: 1. Team working 2. G ood communication with colleagues, client and other parties 3. Technical ability and application of it.

Q A

What do you do to unwind?

Q A

What’s your favourite book and why?

I go for walks, read books, watch films and, best of all, I like to go travelling to get away from it all – physically at least!

I don’t really have a favourite book but I am currently reading ‘Yes Man’

by Danny Wallace as part of a book club I’m in. It is a laugh out loud funny story set in the present day in the UK with scenes and characters you could easily picture. Even having seen the film does not detract from the amusement of the book.

Q A

What value do you get from being a Chamber member?

I enjoy meeting with other likeminded people at a range of events, from

Victoria Robinson of Greenwoods Solicitors LLP

networking to skill-development sessions and everything in between, and expanding my skill set. As a committee member, I enjoy having involvement in organising and developing upcoming events. n

CONSTRUCTION

Procurement opportunities to open up as Chamber talks to City Council At a recent Opportunity Peterborough Bondholder breakfast, City Council leader Marco Cereste publicly declared the council’s desire to ensure that the City Council’s procurement strategy should be focused on maximising the benefit to the local economy through using predominantly local businesses.

As a result of this, representatives from the Chambers’ Construction Sector committee, together with representatives from

Opportunity Peterborough and the Council’s administrative services delivery partner Serco, were invited to attend a procurement summit, chaired by Marco Cereste, at the Town Hall.

The Chairman of the Construction Sector committee, David Smith, was delighted to report that “Marco is enthusiastically committed to ensuring that PCC gives local businesses as much of an advantage as possible to win contracts to work for the

council. Marco assured us that we are pushing at an open door.”

A working party, including representatives of the Chamber, Opportunity Peterborough, the City Council and their partners, is now being set up to develop the detail of how this will translate into the reality of local businesses providing services to the City Council. n

CONNECTED MAY 2013 | 39

| SECTOR FOCUS HR & RECRUITMENT

Save the date!

What could you do differently to engage your staff and be a top employer to work for?

A fully active and practical workshop on Tuesday 25 June, 9.30-11.30am, at Huntingdon Racecourse will look at how The Times assesses the Top 100 companies through staff engagement, the eight criteria they review against and how wellbeing plays a vital role.

Macmillan will present their ‘tool kit’ packed full of resources for supporting employees who may be affected by serious illness.

Presentations will be followed by facilitated table discussions and an action planning activity to help you implement some of the learning in your workplace. n

PARENTAL RIGHTS THE Government has published the Children and Families Bill which unveils reforms to the way in which new parents can share maternity leave and extends the right to request flexible working to all employees.

Spring Collection full of advice!

Driving offences, pensions, parental leave, employee ownership and RealTime Information were the topics on the table at the latest Spring Collection, organised by the HR and Recruitment Sector.

This lunch event at the Peterborough Marriott gave HR professionals the chance to hear from a panel of experts before allowing delegates time to have their own questions answered, and learn more on the topics of most value to them.

The presentation slides can be found on the Sector page of the Chamber’s website.

Here’s what the delegates had to say: ‘So much information in short bites, practical advice, brief overview with a chance to learn more. Great to have access to professionals in their areas of expertise.’

‘Lots of information which I couldn’t obtain otherwise. Updates on auto-enrolment and RTI was particularly helpful, useful information and really detailed.’

‘Plenty of time for questions and learning more, excellent speakers!’

Our Autumn Collection of updates is being planned for Wednesday 11 September, lunchtime in Cambridge. If you are interested in sponsoring a table and presenting please contact Helen Bosett, Sector Co-ordinator, h.bosett@cambscci.co.uk n

SOCIAL ENTERPRISE & CHARITY

Under the new shared parental leave scheme:

New legal structure for charities

✓ Employed mothers will still be able to take 52 weeks maternity leave ✓ Mothers will be able to end their leave early after an initial two week recovery period and share the remaining leave (and maternity pay) with the father as they choose ✓ The new system will also apply to adoptive parents ✓ There will be a new statutory payment for parents on shared parental leave with the same qualifying requirements that currently apply to statutory maternity pay and paternity pay ✓ Fathers will have the right to take unpaid leave to attend two antenatal appointments.

It has been a long wait, but the Charitable Incorporated Organisation (CIO) has arrived; a legal structure designed specifically for charities. Mark Jackson from Rawlinsons explains.

The intention is to allow both parents to keep strong links to the workplace.

Why use this structure? ✓ New charities – the limited liability and single point of registration means that the CIO is probably the best route for many new charities ✓ Unincorporated charity – the main benefit is limited liability status ✓ Incorporated charity – avoid dual registration with Companies House and Charities Commission, speeding up the process of changing a governing document, and avoiding the potential issue of electronic tagging of accounts.

company structure for this reason ✓ The process of conversion inevitably will involve time. Whilst the Charity Commission provides model templates and guidance, the trustees will need to work through a new governing document; and for unincorporated charities, the CIO is a new entity which will require re-registration with HMRC. I recommend charities use the introduction of the CIO to review whether their governing document remains appropriate. n

Potential drawbacks include: The right to request flexible working will be extended to all employees. The expectation is that flexible working will help widen the pool of talent in the labour market, helping to drive growth. n

40 | CONNECTED MAY 2013

✓ T here is no official register of charges, which may lead to CIOs finding it harder to borrow money and The Charity Commission indicates that larger charities are likely to continue to use the limited

Mark Jackson

SECTOR FOCUS | COMMUNICATIONS

LEARNING & SKILLS

Few companies realise the importance of delivering communications effectively in-house and ineffective communication is widespread amongst small to medium sized companies. This can lead to lower productivity and even conflict when managing projects and ultimately low morale.

Communication is a two-way process which everyone within the business should take responsibility for. Working in a cooperative and collaborative environment is a proven factor in work success.

Engaging with your staff on a regular basis is proven to improve motivation and loyalty and even encourage seeds of inspiration for improving processes internally. One of the benefits of developing an internal communications system is to impart the goals and vision of the management team so that staff feel part of a team and empowered to achieve.

Corporate goals and targets are not just for the Board or management team, they should be shared with the staff so that they understand what is expected of them and how to deliver the values of the brand, and this should take place on more than one occasion.

Your company’s vision, values and goals all need to be reinforced regularly, this can be as easy as conducting a weekly team meeting in person. Don’t hide behind emails which can appear insincere or get lost in the ether, engage your staff in person; it builds trust and encourages dialogue which may prove to be mutually beneficial in ensuring the success of your business. n

Linking-in with our members The Communications Sectors’ LinkedIn page provides an online forum where members can seek advice and pose questions relating to every day communications issues. Alan Stevens of Sawtry Multitask questioned the use of QR codes.

How many companies are finding QR codes a useful marketing tool?

How many companies are developing an APP as part of their business marketing and communications strategy?

Nick Siragher responded with:

Academy helping young people Peterborough Regional College is at the forefront of developing the workforce of the future for Peterborough being the largest educational provider in the area. The College is committed to providing students of all ages with the skills they need to be economically self-sufficient, able to play a key role either through being employed in an existing business or in fact setting up and running their own business. Either way they need to have the right skills attitudes and behaviours to achieve this.

Last year the College launched its Enterprise Strategy and from a successful pitch opened the city’s own Peter Jones Enterprise Academy. This Academy delivers further education courses in Enterprise and Entrepreneurship which offer a fresh approach to business education by focusing on the value of ‘learning by doing’. Offering a range of programmes the Academy aims to equip future generations of entrepreneurs with the skills and mindset to run their own businesses, thereby supporting the future of the local and national economy.

Businesses can become involved in a number of ways such as offering work experience, entrepreneurial learning, company visits and more. n Photo credit: The Peter Jones Foundation

Communication brings positivity!

We have included a QR code on all our Mystery Shopping reports, these link the customer to our system, where they can view their reports.

In reality though, once they start using our system they probably don’t need the code.

We wouldn’t think about building an APP around QR codes, I think it’s no more than a transition technology there will be something along soon to replace it no doubt!

Do you have a question for the Sector?

Log-in or join the LinkedIn page and ask your question or email communications@cambscci.co.uk n

Peter Jones

CONNECTED MAY 2013 | 41

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