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New Generation FM Technology Platforms HAVE THE KEY TO SOLVE CURRENT FM INDUSTRY WOES b y TA R I Q C H A U H A N , G R O U P C E O O F E F S FA C I L I T I E S S E R V I C E S G R O U P
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odern Age CAFM technology platforms can address FM industry woes. For years, I have been advocating the case of a much more emphatic transformation of technology in the FM industry. In the wake of recent challenges faced by the industry such as a drop in gross margins due to client pressure, demand for a linear organization to cut overheads, rising skills gaps, workforce availability and productivity, everchanging landscape of built environments, technology indeed has the solution for most of these issues. Technology in FM, commonly known as Computer-Aided 10 | CONSTRUCTION BUSINESS NEWS ME | JULY 2021
Facility Management (CAFM), can address these challenges. However, the moot point is the choice of technology and its implementation. The selection of the right technology and the solutions itself is critical as this must capitulate all business aspects. The platform must factor in mapping business needs, scalability and ability to integrate with all third-party applications. No matter how great the tech offering be, this requires an effective implementation across the project life cycle in context to project management and apt postimplementation strategy to address teething issues and ensure a successful launch with all stakeholders on board. A credible technology platform can
offer a comprehensive solution to all stakeholders, from the Client and its endusers to Service Provider and its supply chain. The selection of appropriate technology, successful deployment, and implementation of CAFM technology in an organization is highly dependent on its ability to ensure a 360-degree review of business organization at the operational level and the strategic business level. During implementation, the great focus should be on ensuring the end product aligns with the core fundamentals of integrating people, place, process and technology. While implementing integrated FM solutions, businesses must ensure that the coupled systems are resilient and malleable to avoid scenarios where the failure of one platform generates a ripple effect within the integrated system ecosystem. More focus must be placed on WWW.CBNME.COM
