Construction Business News ME - October 2024

Drive the new way.

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Nestled by the coast of Lusail sits the splendor of Raf es and Fairmont Doha, where luxury is rooted in even the smallest details. Open the doors to mesmerizing hospitality and make memories in a world of sophistication.

The Silent Power of Corporate Tone

There's a certain energy we bring to our professional interactions—one that transcends mere words. Whether we realize it or not, our attitude and tone create lasting impressions. It's easy to forget that in the whirlwind of deadlines and stress, how we communicate can either elevate or deteriorate the workplace atmosphere. But I've learned that no matter how overwhelmed or stretched thin we are, we must always check our tone—whether in person or through a quick email.

Recently, I experienced a situation that made me stop and reflect. An email landed in my inbox with a blunt tone that felt almost confrontational. I found myself rereading it, questioning whether I'd misunderstood or if the sender's intent really was as cold as it appeared. This interaction was a stark reminder that tone, especially in written communication, can be easily misconstrued and leave a negative impression. We often forget that emails, stripped of facial expressions and vocal nuances, carry a weight that we might not intend, and something meant as efficient can be interpreted as dismissive or arrogant.

In today's fast-paced corporate world, where communication is often hurried, it's tempting to send a terse email without a second thought. However, what I've come to understand is that professionalism isn't just about the tasks we accomplish—it's about how we present ourselves, even in moments of pressure. Pausing before responding, especially in writing, ensures that our message is not only clear but also respectful. Because, in the end, our words carry immense power, and how we use them can either construct bridges or destroy them.

We must be mindful of the tone we bring to the table. Emails may seem like a small part of our daily routine, but they can significantly impact the dynamics of a relationship. In the corporate space, tone is everything— whether we're talking to a client, a colleague, or a new connection, how we communicate shapes the way others perceive us. Respect, clarity, and thoughtfulness are not just desirable traits, they are the real currencies of professional success.

Vibha Mehta Editor-in-Chief vibha@bncpublishing.net

Vibha

Mehta vibhamehta01 @vibhamehta01

ANANTARA SHARJAH RESIDENCES

A NEW CHAPTER OF LUXURY EXPERIENCES BY THE SEA

Bringing luxury seaside living to Sharjah for the first time, owners at the Anantara Sharjah Residences enjoy access to the Anantara Sharjah Resort’s world-class amenities, including an infinity pool, five distinctive restaurants, an Anantara Spa and a state-of-the-art gym. As an investment, owners can enjoy the benefits of a rental management scheme operated by Anantara Hotels, Resorts & Spas, allowing them to maximize their returns when they are not resident in the property.

To register your interest, visit arada.com

LIFE IS A JOURNEY.

RAIMONDI CRANES WELCOMES DIRECTOR OF SALES TO STRENGTHEN COMMERCIAL ROADMAP

The appointment underscores Raimondi’s commitment to bolstering sales growth in key strategic markets including North America and Canada

Raimondi Cranes, heritage manufacturer of precision heavy lifting machinery, today announced the return of Mauro Masetti to the company.

Mauro, in his role as Director of Sales, has rejoined Raimondi Cranes to strengthen the company’s commercial roadmap with the guidance of Group CEO Luigi Maggioni.

Mauro’s recruitment underscores the company’s commitment to bolstering its international commercial operations, and further expanding the significant Raimondi global footprint.

Based in Milan, Mauro will reinforce Raimondi’s sales division, while masterminding sales growth by building on a strategy that aims to see the company expanding rapidly into overseas locations such as North America and Canada, as well as Northern Europe and Asia.

With over 25 years of distinguished experience in the heavy lifting sector, Mauro brings a wealth of knowledge and expertise not only to the role, but to the entire organisation. His extensive career has seen him hold pivotal positions across key heavy lifting players, allowing him to build a robust network and develop a deep understanding of the global market needs.

“Mauro’s values and strategic vision align with the Group mission of expanding our global market share. His demonstrated industry commercial savvy, matched with his ability to adapt to dynamic conditions, will be instrumental in guiding Raimondi towards a more aggressive commercial strategy and taking decisive steps forward,” commented Luigi Maggioni, during Mauro’s appointment.

In welcoming Mauro, Luigi added that his dedication to the

sector

another of

core values: building with passion and precision.

“I am delighted to return to Raimondi, a company I always considered my second home. Remarkable steps forward have been achieved in recent years, including an impressive new production facility and the introduction to the market of new products. My goals align with the company’s vision and the leadership team, in which I firmly believe,” stated Mauro Masetti.

Mauro emphasised that his immediate priorities will include optimising the product rage, primarily the luffing jib segment, driving international sales in strategic markets, and reinforcing the sales department. As Director of Sales, Mauro will be joining industry stakeholders at Vertikal Days on September 11-12 held in Nottinghamshire, England.

resonates with

Raimondi’s

NEW UPDATES ON JEDDAH TOWER CONSTRUCTION

Saudi Binladin Group (SBG) to resume the construction of Jeddah Tower

Kingdom Holding Co. (KHC) announced that its associate, Jeddah Economic Company (JEC), has signed a SAR 7.2 billion agreement with Saudi Binladin Group (SBG) to resume the construction of Jeddah Tower, set to be the world’s tallest building at over 1,000 meters. Around SAR 1.1 billion has already been paid for previously completed work. Construction is expected to be completed within 42 months.

Jeddah Tower, which will surpass Dubai’s Burj Khalifa by over 172 meters, is a key component of the larger Jeddah Economic City development. The tower’s superstructure is about one-third complete, with 63 out of 157 floors finished. The first phase of JEC’s development spans 1.5 million square meters, with infrastructure, including electricity, water, sewage, flood drainage, and high-speed internet, already in place.

The project, originally launched in 2013 with an expected completion date of 2020, experienced delays after SBG initially served as the main contractor. JEC later called on the performance bonds in 2023 and initiated a tender process. After reviewing bids from major international contractors, SBG has secured the contract to

complete the tower. The architect for Jeddah Tower is US-based Adrian Smith & Gordon Gill, with Lebanon’s Dar Al-Handasah serving as the engineering consultant. The project remains a centerpiece of Jeddah Economic City’s broader development, designed to drive economic growth and global recognition.

NAKHEEL AWARDS CONTRACT FOR COMO RESIDENCES

Nakheel, part of Dubai Holding Real Estate, has awarded ALEC an AED 1.8 billion contract to build the exclusive Como Residences on Palm Jumeirah

Nakheel, a Dubai Holding Real Estate member, has awarded an AED 1.8 billion contract for constructing exclusive residential tower Como Residences on Palm Jumeirah to ALEC Engineering & Contracting LLC, renowned for its expertise in delivering high-value projects.

Scheduled for handover in Q2 2028, the 75-storey residences will stand over 300 metres tall and offer just 81 residences, ranging from two- to seven-bedroom apartments, including a spacious duplex penthouse. A maximum of two apartments occupy each floor, providing an exclusive lifestyle for residents, served by access-controlled elevators leading to private lobbies. This distinctive design means that each apartment enjoys a breathtaking 180-degree view of the sea and skyline, while apartments placed from level 23 and above have an extraordinary 360-degree panoramic view of Jumeirah Burj Al

Arab to the east and Ain Dubai to the west, making Como Residences one of the most unique living experiences in Dubai.

“Nakheel has a proud legacy of delivering iconic projects like Palm Jumeirah that transform Dubai’s skyline,” said Khalid Al Malik, Chief Executive Officer of Dubai Holding Real Estate. “Como Residences builds on this legacy, reflecting our commitment to developing worldclass destinations. This is more than just another residential development; it’s a statement of Dubai’s ambition and sets a new standard for waterfront luxury. With its limited collection of exquisite residences, breathtaking views and unparalleled amenities, Como Residences will solidify Dubai’s position as a global leader in real estate.”

Barry Lewis, Chief Executive Officer of ALEC Engineering & Contracting, said: “With its curated amenities and

opulent finishes that will rival those of even the most luxurious properties, Como Residences promises to stand apart as the pinnacle of urban living. We are pleased that Dubai Holding Real Estate entrusts this iconic project to us. I am confident that given our track record of executing some of the most ambitious projects in the region, we will be able to deliver a tower that will further elevate Dubai’s worldrenowned city skyline.”

In line with Nakheel’s heritage of creating acclaimed waterfront living experiences, Como Residences’ architectural design takes inspiration from the sea that it overlooks, with sinuous lines reflecting the patterns of a seashell, providing an organic reflection of the beauty of nature. A unique feature of Como Residences is its series of elevated private sandy beaches, with most levels of the residences featuring communal and private pools, echoing the views of the sea from each apartment. Within the apartments, the contemporary interiors will feature high-end finishings and luxurious designs.

Residents can also enjoy a stunning rooftop infinity pool and an observation deck on the 75th floor, which provides panoramic views of the Dubai skyline and Arabian Gulf. Amenities include private parking, an on-site spa, a fully equipped gym with spectacular views, green spaces, and children’s play areas. Como Residences also features an architecturally unique entrance and main lobby with valet and concierge services.

Nakheel’s landmark projects form an iconic portfolio of master communities and residential developments pivotal to realising Dubai’s vision.

SHAMAL HOLDING REVEALS DETAILS OF THE BACCARAT HOTEL DUBAI

Shamal Holding’s 145-key property promises unparalleled architecture and exquisite interiors in the unique and sought-after Downtown Dubai

Shamal Holding, a Dubai-based diversified investment firm known for investing in the extraordinary, has unveiled details of the UAE’s first Baccarat Hotel, which is on course to redefine ultra-luxury hospitality in the city. The 145-key property promises unparalleled architecture, exquisite interiors, and exceptional dining experiences alongside the highestquality amenities and services.

Positioned in the unique and soughtafter Downtown Dubai, where every view frames the iconic Burj Khalifa, the journey to limitless luxury starts with the architecture itself. Inspired by the legendary Baccarat crystals, the elegant towers and shimmering glass façade reflect the Baccarat brand’s sparkling heritage and Dubai’s boundless ambition. Ideally placed to harmonise with the Downtown skyline, the iconic Baccarat Hotel will add an impressive presence to the cityscape.

Inside the stunning mixed-use development, Baccarat Hotel will provide guests with ultimate luxury, showcasing the brand’s craftsmanship and attention to detail. The Grand Salon, illuminated by Baccarat crystal chandeliers, features high ceilings, soft drapery, and the brand’s signature red accents. As evening falls, the Baccarat bar offers a luxurious setting with velvet touches and a grand piano.

Elegantly designed Classic King, Queen, and Suite rooms blend modern luxury with refined comforts, featuring marble finishes and unique artworks. Guests can enjoy world-class dining, serene wellness spaces, and a Pool Sanctuary with Burj Khalifa views. The exclusive branded residences offer two- to fourbedroom apartments and penthouses, with access to all hotel amenities.

Commenting on this landmark début, Abdulla Binhabtoor, Chief Executive Officer of Shamal Holding, said, “We are immensely proud to bring the first Baccarat Hotel to the UAE, offering

discerning guests an opportunity to experience a brand that has set the global standard in luxury for over 250 years. Rooted in artistry and unparalleled craftsmanship, the property draws inspiration from Baccarat’s iconic crystal heritage, while the breathtaking setting in Downtown Dubai will complement its regal elegance. This development represents our commitment to offering extraordinary, bespoke experiences and is perfectly timed to coincide with the global increase in demand for ultraluxury tourism.”

Baccarat Hotel is being developed in close collaboration with H&H Development, a Dubai-based real estate investor, developer, and asset manager, and SH Hotels & Resorts, the company behind the Baccarat Hotels & Resorts brand, which will operate the property. The project’s breathtaking architectural design is by the worldrenowned Studio Libeskind, and the interiors were thoughtfully created by the interior design studio 1508 London.

“This remarkable and industry-defining project will set a new standard of ultra-luxury hospitality in the city. We have collaborated with our esteemed partners at Shamal Holding to bring this iconic new masterpiece to the Downtown Dubai skyline, and we very much look forward to seeing it come to life,” said Miltos Bossinis, Chief Executive Officer, H&H Development.

Raul Leal, CEO of SH Hotels and Resorts, added, “Baccarat Hotel Dubai marks a new chapter in the brand’s legacy, bringing its unparalleled craftsmanship and artistry to a remarkable city. The meticulously crafted spaces embody the Baccarat spirit, where comfort meets sophistication, offering guests and residents access to unforgettable opulence, with every detail designed to reimagine the art of living.”

Fostering Urban Harmony

Mohamad Al Bahar, Director of Business Development at Wasl, walks us through how human-centric communities create a greater impact…

Mohamed Al Bahar, Director of Business Development - Wasl

What are human-centric communities, and why are they important?

Human-centric communities put people first, designing spaces that foster well-being, connectivity, and an enhanced quality of life. These communities prioritize creating environments that support social connections, active lifestyles, and accessibility for everyone. At Wasl, we believe human-centric communities are the foundation of a thriving society. By offering residents not just homes but living spaces that cater to their diverse needs, we align with Dubai’s 2040 Urban Master Plan, which envisions a city where happiness and well-being are at the core of urban development.

Moreover, human-centric communities enhance residents’ physical and mental health, foster a strong sense of community and social cohesion and contribute to a more sustainable and resilient city.

What are the types of assets and infrastructures required to create such human-centric cities?

Building human-centric communities requires a thoughtful blend of physical and social infrastructure. This includes well-designed public spaces, accessible transportation networks, abundant green areas, and diverse housing options. Community amenities such as schools, healthcare centres, and cultural spaces also play a critical role. At Wasl, we incorporate these elements into our developments, ensuring walkable neighbourhoods, easy access to public transport, and a range of housing choices to suit different lifestyles and income levels. This holistic approach is essential to fulfilling the goals of the Dubai 2040 Master Plan, which aims to create complete communities that offer high living standards for all.

What initiatives can developers implement to build human-centric communities and, ultimately, a city that achieves the objectives of the Dubai 2040 Urban Master Plan?

Developers play a pivotal role in shaping human-centric communities. Their key initiatives, such as prioritizing pedestrian-friendly designs, incorporating sustainable building practices, and promoting social interaction through shared spaces, are crucial. Additionally, engaging residents in the planning and design process ensures that the community evolves according to their needs and aspirations. At Wasl, we are actively involved in these initiatives. We champion sustainable design, foster community engagement, and continually seek resident feedback to refine and enhance our developments.

How does Wasl’s approach align with the Dubai 2040 Urban Master Plan?

The Dubai 2040 Master Plan emphasizes sustainability, innovation, and people-centric design—values that resonate deeply with Wasl’s approach. By focusing on these areas, developers can contribute significantly to realising the Master Plan’s ambitious goals. At Wasl, collaboration with local communities is essential to understanding their needs and aspirations. Additionally, leveraging technology can enhance community engagement and help create smarter, more responsive living environments. These initiatives benefit the residents and foster long-term growth and sustainability.

What are some of the metrics that developers could use to increase their human-centric factor?

While ‘human centricity’ is an intangible quality, there are specific metrics developers can track to measure success. Resident satisfaction surveys provide direct feedback on the living experience. Walkability and transit scores assess how easily moving around without cars is. We can also track green space per capita, community engagement levels, and indicators of social cohesion—such as a sense of belonging and neighbourliness. At Wasl, we actively monitor these metrics to ensure we are creating environments where people can thrive. Continuous evaluation is key to improving and maintaining our communities’ ‘human-centric’ nature.

How can stakeholders benefit from those communities? Are they more likely to provide a higher ROI?

Human-centric communities offer a range of benefits to stakeholders. Residents enjoy a better quality of life, stronger social bonds, and improved well-being, while investors and developers often see higher property values, increased demand, and long-term resilience. But the benefits extend beyond these stakeholders. The broader community also reaps rewards from enhanced sustainability, reduced traffic congestion, and a more vibrant social environment, making it a win-win for all.

At Wasl, we’ve seen firsthand how human-centric design leads to tangible returns. Our communities maintain high occupancy rates and intense resident satisfaction, delivering a positive social impact. This approach helps create thriving neighbourhoods and drives sustainable value for our investors.

While the initial investment in human-centric design may be higher, the long-term financial and social returns are substantial. Happy and engaged residents contribute to a thriving community, attracting further investment and growth. Wasl’s commitment to human-centric design is not just a philosophy; it’s a core business strategy that drives our success and provides a solid return on investment for our stakeholders.

Amenities include a jogging track, children’s play area, swimming pool, landscaped greens, retail center and sports facilities

Wasl Village is a gated community ideally situated near multiple schools and just a five-minute drive from Sheikh Mohammed Bin Zayed Road and Sharjah Ring Road

Wasl Village project offers a 1,700-meter jogging track, tennis, football field, cricket ground, basketball courts, and a BBQ area for residents_ convenience and enjoyment

Sustainable Design A MASTERPIECE OF

The Brand Creative team worked extremely closely with Minimalist’s in-house designers to blend MiddleEastern-inspired heritage with luxurious materials and intricate details to ensure each timepiece radiated quality and care.

The Oman Convention & Exhibition Centre (OCEC) sets new standards in sustainable architecture, blending modern design with eco-conscious features. From solar panels to biodiversity gardens, it leads the region in green initiatives while enhancing visitor experiences.

In recent years, business event venues worldwide have undergone a transformation, where the visitor experience now goes hand-in-hand with environmental responsibility. Beyond offering cutting-edge technology and first-class facilities, these venues integrate clean, modern designs, innovative sustainable features, and advanced digitalisation to create spaces that truly stand out. The Oman Convention & Exhibition Centre (OCEC) exemplifies this shift, setting new benchmarks not only in architecture but in sustainability.

The OCEC recently celebrated a significant win at the Sustainability Innovation Awards, a testament to its unwavering commitment to reducing its environmental impact. This recognition speaks volumes about the centre’s ambition to lead the way in sustainable design while offering visitors a world-class experience.

At the heart of this experience is the OCEC’s breathtaking architecture. The famous Sultan’s Rose graces the roseshaped dome, a striking feature that crowns the Madinat Al

Irfan Theatre and has become an iconic symbol of modern Omani architecture. For the past eight years, the OCEC has been praised for its unique design, which artfully blends modern aesthetics with practical, eco-conscious elements. Surrounding the venue are thriving gardens, meticulously maintained with a focus on biodiversity. These gardens are replenished with fruit trees, bee farms, and plants that support the local ecosystem. “Some call it a spa, a little jewel,” says Eng. Said Al Shanfari, CEO of the Oman Convention & Exhibition Centre. “Many visitors, whether local or international, notice the striking architecture, the use of natural light to reduce artificial lighting, open spaces, clean white marble, and the overall modern design. This elevates their experience, making it truly unique.”

The OCEC’s exceptional design goes beyond aesthetics - it is a space that fosters creativity, collaboration, and a sense of grandeur, inspiring event organisers and participants alike. The open spaces, elegant marble finishes, and the strategic use of natural materials create an atmosphere that elevates every

A MASTERPIECE OF SUSTAINABLE DESIGN

The textures on the walls and screens were inspired by the tranquil serenity of ocean scenes, and the use of strong blue accents produced a stunning contrast.

event within its walls. The thoughtful inclusion of sustainable features, such as the integration of outdoor spaces, also enhances the comfort and productivity of delegates, ensuring that the venue isn’t just a place to host events - it becomes a catalyst for better events.

As part of OMRAN Group, the OCEC was designed with sustainability embedded from the outset. When it was awarded LEED Gold Certification in 2018, the OCEC became the first of OMRAN’s projects to receive this prestigious recognition. At the time, it also held the highest LEED point score in the Sultanate. With this certification, the OCEC showcased the intelligent design and the careful use of materials. For instance, the OCEC’s architecture maximises natural lighting and airflow, reducing the reliance on artificial light and air conditioning systems, which are typically significant energy consumers in such large venues. This thoughtful architectural approach ensures that sustainability is seamlessly integrated with the overall visitor experience.

In its ongoing pursuit of sustainability, OCEC has partnered with TotalEnergies Renewables Middle East & Africa for

a rooftop solar photovoltaic project. This 4.6 megawatt-peak (MWp) solar rooftop installation is set to produce 7,805 megawatts-hours (MWh) of solar energy annually, which covers approximately one-fourth of OCEC’s electricity needs. This collaboration exemplifies the venue’s commitment to reducing its carbon footprint and supporting Oman’s renewable energy goals.

“Our partnership with TotalEnergies is a major step towards achieving our longterm sustainability objectives,” explains Al Shanfari. “This project not only enhances our venue’s green credentials but also provides a tangible example of how corporate collaboration can drive meaningful change in sustainability efforts.”

This innovative solar initiative underscores the OCEC’s leadership in sustainable venues, making it an attractive location for events focused on energy diversification, such as the Green Hydrogen Summit and Oman Sustainability Week.

The OCEC’s dedication to green initiatives doesn’t stop at solar power. A dedicated Green Team has been

formed to drive further sustainable projects and innovations. This team has conducted extensive research to improve operational efficiency, introducing strategies to reduce the environmental footprint of both the venue and its visitors. The centre has partnered with local hospitality providers and charities to develop waste management and food redistribution systems, ensuring that sustainability is integrated across all aspects of event management.

By hosting globally recognised events, the OCEC continues to play an active role in Oman’s broader sustainability agenda. The recent solar rooftop initiative not only reduces the venue’s carbon footprint but also provides event organisers with the opportunity to host conferences in a truly eco-friendly environment. Through its initiatives, the OCEC has sparked meaningful dialogue on the intersection of business objectives, industry trends, and sustainability initiatives. By leading through example, it has demonstrated how these elements can seamlessly align, setting a new standard for the industry.

As Eng. Said Al Shanfari summarises, “At the OCEC, we are continuously evolving to enhance the visitor experience while staying true to our core value of sustainability. We believe that by providing a sustainable venue, we are contributing not just to Oman’s goals but to global efforts in building a better, greener future. In the long run, we are also responding to industry changes, ensuring that our venue remains attractive”

The Oman Convention & Exhibition Centre, strategically located in Muscat near the Muscat International Airport, hosts over 250 events annually, serving as a dynamic hub for discussions on Oman’s future. The OCEC is known to host the annual IDF Oman Exhibition, focused on interior & exterior design solutions. In the coming months, audiences can expect a wide range of events to take place at the OCEC, including the OCEC’s annual art fair, Muscat Art from 29 to 31 October.

Transforming Living Paradigms

Vibha Mehta and Ahmed Al Suwaidi, Managing Director of Residential Communities at Dubai Holding Asset Management, explore DHAM’s core pillars

Dubai Wharf is a luxury mixed-use development with a prime location on the iconic Dubai Creek

Dubai’s accelerated economic growth and diversification strategies attract investors, entrepreneurs, and professionals looking to tap into the city’s spring of opportunities across nonoil sectors. It has become an increasingly attractive place to live, work, and do business, primarily due to its stability and high quality of life. This translates into a thriving residential market across the board as demand for quality housing grows with the population, creating a sense of urgency and potential in the market. Dubai’s robust buying landscape has made global headlines, but the rental segment is also performing tremendously well.

“We are seeing its impact across our residential portfolio, which has maintained high occupancy levels across the board,” shares Ahmed Al Suwaidi, Managing Director of Residential Communities – Dubai Holding Asset Management. “Whether we are looking at our premium assets in Bluewaters and City Walk or more family-focused living

Ghoroob offers a prime location with a strong sense of community living, just a short walk from Mirdif City Centre. This expansive suburban neighborhood is designed to be fully family-friendly

Ahmed Al Suwaidi, Managing Director of Residential Communities at Dubai Holding Asset Management

like Layan, Ghoroob and Shorooq, there’s incredible and unyielding interest from new residents.” That pairs with interest

from existing residents who have either been priced out of their previous homes as rental rates increase or seek more comprehensive housing solutions. DHAM’s extended portfolio brings their total number of residential assets to 25, enabling them to better cater to this competitive market and enhance the portfolio to meet the needs of Dubai’s evolving resident fabric.

CBNME DEVELOPMENT

Sustainability At Its Core

Sustainability is a shared responsibility, especially if they want to mitigate the effects of the climate crisis meaningfully. Integrating sustainability into their portfolio is crucial in creating communities that encourage and enable sustainable living. Ahmed adds, “Our partnership with BEEAH Tandeef is part of that mission to advance sustainable waste management by diverting waste from landfills and elevate the quality of life in our communities.” Along with analysing opportunities for more sustainable investments and enhancements, they also co-host events with their residents to raise awareness for sustainable lifestyle habits that aim to shape more positive behaviours at an individual level.

“We are also launching the Green Ambassadors Club Program to motivate,

educate and incentivise sustainable environmental practices by assigning green leaders in our communities,” he continues. The Green Ambassador will raise awareness for sustainable living among residents and report any waste management issues, actively involving them in the sustainability strategy. These sustainability initiatives aim not only to align their communities with the Dubai 2040 Urban Masterplan but to authentically reduce the environmental footprint of their portfolio and reflect the values of the residents, who are increasingly passionate about environmental preservation.

Integrating AI & Emerging Technologies

“It is part of our strategic vision to leverage technology to enhance our services, offerings and overall resident experiences. Our digital platform, the

DubaiAM Life app, is central to this effort, streamlining and digitising key resident interactions and services for convenience,” continues Ahmed. That includes digital rental payments, lease renewals and maintenance requests. They have also built a comprehensive dashboard as a repository for all data and insights generated across the DHAM portfolio to enhance decision-making. It allows them to identify problem areas that require urgent addressing and remain connected to their communities and resident needs in real time. This will undoubtedly feed into future investments and explorations into AI, creating a valuable data stream, but they are still in the early stages of exploring its applications and integrations. As with any technological and community enhancements, their end goal is the convenience and satisfaction of the customers, so the focus now is to ensure that incorporating AI is in service of that.

Aligning With Dubai 2040 Urban Master Plan

Many of DHAM’s residential communities have been integral to Dubai’s urban fabric for many years. They were built to cater to all resident needs, from quality units to community sports courts, pools, gyms, running tracks, family and dog parks, barbeque puts and curated retail centres with a mix of F&B, service retailers, supermarkets and nurseys. They have been at the forefront of the 15-minute city trend, ensuring that residents never have to venture too far for their daily needs and wants, providing a sense of satisfaction and contentment.

“We see our communities as dynamic residential destinations that evolve with the needs of their residents and broader housing trends rather than as static built environments,” continues Ahmed. That has been at the core of all their enhancements, whether adding a padel

Al Khail Gate is a lively community, perfect for families and professionals, offering a range of amenities and facilities

court in Ghoroob as the sport grows in popularity locally or expanding the number of dog parks as pet ownership becomes more common among younger generations. Additionally, sustainability is an integral part of resilient, future-proof communities, where their efforts to integrate sustainable practices, processes and technologies become central to the strategy moving forward. Identifying the suitable investments, infrastructure and technologies that enable this will help them further future-proof their portfolio while contributing to the ambitious Dubai 2040 strategy.

Impactful Partnerships

DHAM partners with service providers and brands like Careem, OSN, Emirates NBD, Tickit rewards app, Cafu, and more to provide residents with value-added benefits that enhance their living experience. These brands offer the residents exclusive deals and discounts on streaming, WiFi, and flexible digital payment services, such as with Emirates

NBD, all tailored to their customers’ needs. It expands the convenience and comfort of DHAM’s communities beyond the physical unit or community infrastructure, addressing their daily wants and aspirations. “We don’t only consider the built environment to be our way of catering to our communities but also providing value-added benefits through tailored partnerships and services that enhance their quality of life,” explains Ahmed.

Primary Objectives In 2024 And Forward

DHAM’s primary objectives for this year are integration, sustainability and resident happiness. Their portfolio recently expanded to include a range of new communities, including Nad Al Sheba Villas, Garden View Villas, Meydan Residences and more, bringing their total assets to 25 and extending their footprint across Dubai. “These new assets are being integrated into our existing brand and portfolio, ensuring resident experiences are standardised

and maintained. It’s a large yet exciting task ahead of us, and I’m optimistic about the journey ahead,” shares Ahmed.

Sustainability and innovation are also central to their growth strategy, which includes further exploring ways to embed sustainable practices into the communities to reduce their collective environmental footprint and champion the environment at a residential level. Lastly, and most importantly, ensuring resident satisfaction by enhancing their interactions with the community representatives. Resident retention is also central to their business growth strategy, which they achieve by continuously improving their interactions and experiences. “Whether hosting events that connect them with their neighbours and engage their families or ensuring a swift response to any needs or requests, we are continuously working to provide our residents with quality care and convenience,” concludes Ahmed.

Remraam residents enjoy a peaceful location, conveniently close to everything but away from the city’s hustle

Envisioning Legacy Landscapes

Eng. Abdulaziz bin Saleh Al-Aboudi, CEO, showcases Thakher Development Company’s industry leadership through their landmark project in the Kingdom

Thakher Development Company spearheads the visionary Thakher Makkah project, a monumental real estate initiative in Saudi Arabia. This expansive development not only offers many hospitality options, including luxury hotels, residential communities, and vibrant commercial spaces designed to elevate the living experience for residents and visitors alike, but also significantly contributes to the local economy and job creation. Upon its completion, the Thakher project is set to welcome over 1.6 million visitors and pilgrims, transforming the area into a dynamic hub that enriches both the spiritual journey and modern lifestyle, and boosting the Kingdom’s economic growth.

What are the most significant achievements you’ve accomplished during your tenure as CEO of Thakher Development Company?

One of the most significant achievements during my time as CEO has been the successful execution of key phases in the Thakher Makkah project. We have delivered world-class residential and hospitality units, contributing to the transformation of Makkah into a modern urban hub. A significant milestone has been the timely delivery of highquality properties that align with the Kingdom’s Vision 2030 goal of enhancing religious tourism. Another proud moment was securing strategic partnerships with top international hotel brands, ensuring that Thakher becomes synonymous with luxury and hospitality excellence.

Our commitment to sustainability has also been critical, with our developments incorporating cutting-edge green technologies to ensure long-term environmental and social impact.

How did your experience at the Saudi Oxford Advanced Management and Leadership Program at Oxford University influence your leadership and project management approach?

The Saudi Oxford Advanced Management and Leadership Program at Oxford University was transformative for me, shaping both my leadership style and strategic approach to project management. The program emphasized the importance of adaptive leadership—pivoting and responding to changing circumstances with agility. It reinforced the value of collaboration, innovation, and resilience in leading large-scale, complex projects. I also learned the significance of aligning every project with a broader vision, ensuring that every decision contributes to the long-term sustainability and success of the project. The program instilled a deep understanding of global best practices in governance and stakeholder engagement, which has helped me manage the diverse interests involved in a project of this magnitude.

Thakher Development Company manages the master planning and infrastructure for the Thakher Makkah project, a major real estate initiative in Saudi Arabia

What advice would you give to someone aspiring to a similar leadership role?

I recommend building a solid foundation of expertise in leadership’s technical and human aspects. Understanding the intricacies of project management and financial planning is essential, but leading with empathy, inspiring your team, and cultivating strong relationships with stakeholders is equally important. Never underestimate the power of continuous learning—whether through formal programs or everyday experiences. Leadership today requires adaptability, foresight, and the ability to balance short-term wins with longterm goals. Finally, stay grounded in your values and the mission you serve. That has meant constantly reflecting on how our work at Thakher contributes to the greater good of Makkah and the Kingdom.

What are the unique selling points of the Thakher Makkah Project?

How does the project align with the Kingdom of Saudi Arabia’s Vision 2030?

The Thakher Makkah Project, strategically located approximately 1 km from the Great Mosque (Haram), offers easy access to the holy sites. Its proximity to the most important highways ensures that investors and visitors, including pilgrims, Umrah performers, and general Makkah visitors, can reach the Holy Masjid (Haram) within only one hour from King Abdulaziz International Airport in Jeddah.

The Thakher Makkah Project is in alignment with the ambitious Saudi Vision 2030, which aims to diversify the economy and promote sustainable development. By contributing to Vision 2030’s goal of hosting 30 million Umrah performers and six million Hajj pilgrims by 2030, the project enhances

the services provided to pilgrims and enriches their experience, thereby playing a significant role in achieving the objectives of Vision 2030.

Additionally, the project has obtained all building permits for all land plots and the off-plan sales permit from the Wafi Off-Plan Sales and Rent Committee in the Ministry of Municipal & Rural Affairs & Housing in Saudi Arabia. We have also obtained 35 title deeds for Phase 1.

Finally, we are implementing projects on the ground, operating them, and delivering the purchased units to buyers.

What is the current completion percentage of the project?

The current completion percentage of the project is as follows: Infrastructure

has achieved 80.16% for phase 1 and overall project 62.2%. The Novotel Hotel and Novotel Residences are both 100% complete, as are the Park Inn Hotels (West & East). The Radisson Residence is approximately 80% complete.

Has the project timeline been affected by any challenges or external factors? What is the anticipated completion date for the entire project?

Some challenges, such as global markets, the COVID-19 pandemic, and ongoing supply chain issues, have impacted the project timeline. However, the project remains on schedule, and we are committed to delivering on time. We commence unit handover at the “Novotel Residences Makkah” tower, and the handover of the “Radisson” units is anticipated to begin in Q3 2025.

Featuring a vast area and diverse hospitality options, including hotels, residential, and commercial spaces, the project aims to elevate the quality of life for residents and visitors

Please provide a detailed update on the progress of Phase 2 of the project, including specific milestones achieved and challenges faced. What is the expected completion date for Phase 2?

Our success is measured by achieving significant milestones, and the project is progressing well, in line with the expectations of investors and visitors alike, including pilgrims and Umrah performers. Over the past 12 months, the company has achieved several significant milestones in developing the Thakher Makkah project.

Over the past 12 months, the company has achieved several

significant milestones in developing the “Thakher Makkah” project. The company successfully commenced the Novotel Residences Makkah units handover to buyers on schedule, without any delays.

Additionally, it launched the Radisson Residence project, achieving over 75% sales of the units. In collaboration with Tatimah Capital, it signed a landmark agreement for the Thakher Garden project, valued at over SAR 2 billion.

Furthermore, the Hajj season 1445H was a success, with full occupancy across all hotel rooms in the Thakher Makkah Project. Lastly, the company celebrated the official opening and operation of the Park Inn Hotel in the project.

Park Inn by Radisson’s Thakher Makkah Hotel received the permit to host pilgrims during the Hajj. This achievement marks a significant milestone for the Thakher Makkah project, which is highly important as a prominent tourist destination in the Holy City.

What is the value of construction contracts awarded to date on the Thakher Makkah Project?

In the past 12 months, Thakher Development Company awarded three construction contracts for its projects, totalling SAR 35 million. These contracts include the installation of electric car chargers, valued at more than SAR 152,000; constructing a rainwater drainage system and network, valued at over SAR 13 million; and developing an electric voltage network, valued at more than SAR 22 million. These investments reflect the company’s ongoing commitment to enhancing infrastructure and services within the projects.

Could you provide an updated breakdown of the project components, including the number of residential, commercial, and hotel units?

Spanning over an area of 320,000 sqm, approximately 1 km from the Holy Masjid (Haram), the Thakher Makkah project’s various facilities make it one of the most comprehensive real estate projects in Makkah. The project also aims to raise the level of accommodation services in Makkah by providing 42,000 hotel rooms

The project enables investors, visitors, and pilgrims to reach the Holy Masjid from King Abdulaziz Airport in Jeddah within an hour, with minimal traffic

while creating an attractive and sustainable environment for businesses and the community by providing more than 30,000 jobs.

The project infrastructure includes hotels, a road network, sidewalks, landscapes, shopping areas, restaurants, and cafes. A shopping Centre within the project will contain 124 international and local brand stores and offer various options for shoppers, including entertainment centres for children, cafes, and restaurants from different global cuisines that will cater to all visitors and residents’ palates. The project provides up to 10,000 car parking lots and a mosque accommodating 5,000 prayers.

Upon completion, it will include about 100 land plots of various uses for hotels, residential, commercial, and servicerelated areas. Residential and hotel apartment units will be available in multiple categories, and the units will also be available for freehold ownership. Among the international hotels in Thakher Makkah are the Radisson Hotel, the Park Inn by Radisson, and the Novotel Hotel, the largest hotel in the world in terms of room number.

What is the estimated economic impact of the Thakher Makkah Development on the local community and the Kingdom?

The Thakher Makkah Project is set to boost the local economy by generating many direct and indirect employment opportunities. The project is expected to create over 30,000 direct and indirect jobs, contributing to Saudi Arabia’s economic growth and providing a wealth of opportunities for local talent. The project aims to promote the city’s real estate and economic development and enable those wishing to own a unique property in an integrated community with a vibrant and safe environment, proximity to the Great Mosque, and valuable services.

Additionally, the project will include 42,000 Hotel rooms, providing exceptional options and opportunities for visitors, including pilgrims, Umrah performers and general visitors to Makkah.

The Thakher project is set to host more than 1.6 million visitors and pilgrims

Spanning 320,000 square meters and just 1 kilometer from the Holy Masjid, the Thakher Makkah project is one of Makkah_s most extensive real estate developments

LEGACY LANDSCAPES

What sustainability initiatives are being implemented in the Thakher Makkah Development?

Thakher Development Company prioritizes sustainable development by integrating environmentally friendly practices into its construction processes of the Thakher Makkah project. This includes using energy-saving standards, implementing wastereduction practices, and reusing cut rocks to pave roads within the project. The company has also conducted and implemented studies to harvest water

related to Zamzam in Wadi Ibrahim, re-injecting it into the ground while ensuring no contamination of the Zamzam water.

Additionally, the company has increased green spaces by planting local plants along roads to reduce irrigation water usage. Furthermore, the project will include public transportation stations, bicycle lanes, electric vehicle charging stations inside buildings and along roads, and solar-powered street lighting, which has been added to make commuting within the project easier for visitors and more sustainable.

What are the primary challenges the project is currently facing, and how are they being addressed? Due to the Holy City of Makkah’s religious and cultural significance, it has more stringent infrastructure and real estate development regulations than other areas in the Kingdom of Saudi Arabia. Balancing religious, artistic, and logistical considerations with modern development goals requires careful planning and innovation. Therefore, we must stay up-to-date, continuously study the market, and adapt to these challenges to ensure the growth and continuation of our project.

ENVISIONING

The infrastructure features key amenities like hotels, roads, tunnels, landscaping, shopping centers, restaurants, and cafes

CBNME FM POWER 30

Innovation Fuels Evolution

Discover the region’s leading FM pioneers who are revolutionising the industry and setting new standards

Words by: Vibha Mehta

The Facilities Management (FM) industry in the Middle East is undergoing a dramatic transformation, with innovation and sustainability at its core. As the region emerges as a global powerhouse, the demand for cutting-edge FM solutions is driving a revolution—one that’s not only reshaping how facilities are managed today but setting the stage for a smarter, greener tomorrow.

Smart technology is at the forefront of this change. The Internet of Things (IoT), artificial intelligence (AI), and automation are now redefining the FM landscape. Imagine buildings that “think” for themselves—adjusting lighting, air conditioning, and energy consumption based on real-time data, optimising performance, and reducing costs. Predictive maintenance powered by AI ensures that problems are detected before they occur, keeping operations smooth and efficient. This fusion of tech and FM is turning ordinary spaces into intelligent environments.

Equally important is the rise of sustainability. With the region’s increasing focus on ecofriendly development, FM providers are taking centre stage in the fight against climate change,

driving national agendas like Saudi Vision 2030 and the UAE’s Green Agenda 2030. Their role is not just about maintaining buildings, but about protecting the planet, a fact that should make us all proud and inspired.

Collaboration is also becoming a key trend as more FM service providers work with property developers, government bodies, and tech innovators to implement integrated facilities management (IFM) strategies. In projects like NEOM and Dubai Expo City, a holistic approach is not only desired but necessary. This collaboration, combining technology, sustainability, and human-centric designs, is shaping functional, future-ready communities, giving us all hope for a brighter future.

In this evolving landscape, the FM industry is not just keeping pace—it’s shaping the future. The Middle East is at the forefront of a new era in facilities management, where innovation meets sustainability to create smarter, greener cities.

The FM Power 30 list, a testament to the visionary leaders driving change and innovation in the industry, is a privilege to be a part of. Let’s honour and celebrate their remarkable achievements and forward-thinking leadership…

Tariq Chauhan, Group CEO and CoFounder at EFS Facilities Services Group is a prominent Business Icon and BestSelling Author who has made exemplary contributions to the business world and public life. His remarkable achievements within the facilities management (FM) industry in the Middle East have earned him widespread acclaim. Renowned as a visionary leader, Tariq has demonstrated his capabilities by transforming EFS into a powerhouse within the FM industry. In just one decade, he has steered the company from a hundred million to a two billion enterprise, solidifying its position as a global leader in facilities management.

Before his foray into facilities management, Tariq, as a serial entrepreneur, had an illustrious career in banking, financial investments, and IT. He worked with renowned institutions like the Bank of Oman, Indo Suez, and Wall Street Group. Tariq encountered many setbacks in his journey, but his determination and perseverance enabled him to apply those learnings to rebuild. His tenacity and ability to overcome adversity have shaped his leadership style.

A strong advocate for upskilling and worker welfare, Tariq collaborates with renowned organizations like the Federation of Indian Chambers of Commerce & Industry (FICCI) and the Harvard India Conference. His initiatives, such as the Tejas program in partnership with the National Skill Development Corporation (NSDC), have successfully provided employment to over 500 candidates. Tariq’s influence extends beyond EFS, as he holds key roles on the UAEIndian Business Council (UIBC) and Emerge Education boards. Notably, Tariq’s contributions to the 2023 Coursera Emerge Education Research Report highlight the future of L&D for digitally disadvantaged workers.

Tariq aims to expand EFS into Central Asia and Europe, focusing on key sectors like aviation,

workplace solutions, and oil and gas. By leveraging technology, data, and innovation, the company aims to enhance operational efficiency, improve service excellence, and boost client retention, all while working toward its goal of expanding from a 2 billion AED enterprise to a 10 billion AED one.

As a respected author, speaker, and columnist, he imparts valuable insights on economic trends, the global FM industry, and issues centred around frontline workers’ well-being, employability, and business leadership development. Tariq’s debut business book, *Getting to Resilient Mode*, published by Forbes Books and an Amazon Best Seller in the Middle East since its launch in August 2023, mirrors his journey and provides invaluable guidance for individuals aspiring to achieve resilience and success.

EFS delivers expert cleaning services across the commercial, residential, and public sectors. Their skilled and experienced team

#2

Fadi S. Alshakhshir

Group Facility Management Director, Dubai Holding Entertainment

Fadi S. Alshakhshir has been a driving force in the Middle East’s facility management (FM) sector, shaping its future through innovation, expertise, and leadership. With over two decades of experience managing some of Dubai’s most iconic landmarks, Alshakhshir has solidified his place as one of the top FM professionals in the region.

Educational Background and Certifications

Fadi’s journey began with a Mechanical Engineering degree from the Jordan University of Science and Technology, where he laid the foundation for his deep

understanding of mechanical systems, energy management, and operational efficiency. He furthered his education with a Master of Science in Energy from Heriot-Watt University, propelling him to become a thought leader in the energy sector.

To complement his educational background, Fadi has earned many certifications that distinguish him as an authority in energy management and sustainable FM practices. These include LEED Green Associate, Certified Energy Manager, and Reliability-Centred Maintenance Facilitator. Additionally, he is a Certified ISO Auditor for ISO 50001 (Energy Management System) and ISO 14001 (Environmental Management System). His diverse expertise enables him to approach facility management from a holistic, sustainability-driven perspective.

Career Achievements

Fadi’s professional path has been marked by senior leadership roles at some of Dubai’s most prominent companies, including Dubai Holding, Emaar Properties, and Damac Properties. His portfolio features the design, construction, and management of some of the world’s most recognizable landmarks, such as Burj Khalifa, The Dubai Mall, The Dubai Fountain, The Address Hotels, Dubai Parks & Resorts, The Global Village, and Ain Dubai.

As Group Facility Management Director at Dubai Holding Entertainment, Fadi leads a team of professionals responsible for more than ten world-class attractions and theme parks. Fadi’s leadership isn’t confined to operations; he is

also deeply committed to advancing FM knowledge. He frequently participates in knowledge-sharing workshops and keynote speaking engagements, influencing the broader FM industry through his insights and vision.

Innovative Contributions

Fadi’s contributions to the FM industry have been transformative. In 2015, he pioneered the EnergyCentered Maintenance (ECM) model, which integrates energy efficiency with traditional maintenance practices. Industries worldwide have adopted this innovation, leading to enhanced operational performance and substantial cost savings. His publications further demonstrate his commitment to evolving the industry. In 2017, Fadi co-authored Energy-Centered Maintenance – A Green Maintenance System, which became a seminal work for FM professionals. The second edition, Data-Driven Energy-Centered Maintenance, was published in 2021 and further established his leadership in integrating modern data analytics with FM practices.

Board Memberships and Recognition

Fadi is a respected leader in the facility management community. He serves as a board member at the International Facility Management Association (IFMA) and as an International Industry Advisory Board Member at Heriot-Watt University. He was also a Faculty Lecturer at Heriot-Watt University from 2016 to 2022, sharing his expertise with the next generation of energy professionals.

Fadi’s work has earned him numerous accolades, including the prestigious Visionary FM Leader Award in 2024 and the Highly Commended Energy Efficiency Leader Award. These awards underscore his role as a key influencer in driving innovation and excellence in facility management and energy efficiency across the region.

Latest Projects

Fadi’s leadership extends across several of the region’s most ambitious and complex projects. He is overseeing the transition of Dubai Holding Entertainment’s facility management services from a segmented approach to a fully output-based model. This initiative spans multiple assets, including Dubai

Parks and Resorts, The Green Planet, Roxy Cinemas, Ain Dubai, and Global Village, emphasising operational consistency and sustainability. This strategic optimization is poised to unlock new efficiencies while maintaining the highest service delivery and sustainability standards across all properties.

Fadi also continues to drive innovations in energy and sustainability within FM. His latest projects focus on leveraging technology and data-driven insights to enhance energy performance across multiple properties, minimising environmental impact and improving operational efficiency.

Vision for the Future

Looking ahead, Fadi is committed to expanding the role of sustainability and technology in FM practices. His future vision includes further integrating AI and IoT solutions to transform energy management in large-scale operations. By advancing digital tools that can predict maintenance needs and optimise energy usage, Fadi aims to bring a new level of operational efficiency and sustainability to the FM industry.

Additionally, Fadi is dedicated to cultivating the next generation of FM leaders. His passion for education and mentorship inspires future professionals to innovate and excel in the FM sector.

Dubai Holding Entertainment offers attractions that enhance Dubai_s global tourism appeal, known for its quality facilities and high standards of safety and training

Eng. Lutfi AlJafri #3

Vice President Operations, Etisalat Facilities Management

Eng. Lutfi AlJafri, Vice President of Etisalat Facilities Management (EFM), leads the strategic and operational initiatives of the company’s FM division, focusing on innovation, sustainability, and operational excellence. With his engineering expertise, Lutfi ensures that EFM delivers cutting-edge solutions using advanced technologies like IoT and AI to meet clients’ evolving needs.

EFM, a key player in the UAE’s facilities management industry, oversees over 5,000 sites and offers a comprehensive suite of services such as maintenance, energy management, cleaning, and security. With over 40 years of experience, EFM emphasizes sustainability, high standards, and client satisfaction, ensuring that all your facilities management needs are met under one roof.

Under Lutfi’s leadership, the company emphasizes operational excellence, innovation, and a customer-centric approach. Lutfi oversees strategic operations, drives innovation, and ensures alignment with industry best practices. His leadership supports EFM’s commitment to delivering smart, sustainable solutions across vital healthcare, education, hospitality, and telecommunications sectors.

EFM’s services are backed by a strong focus on sustainability and efficiency, reflected in its ISO and BICSc certifications. It ensures that all processes adhere to international standards. EFM continues to expand its capabilities, building strong partnerships and delivering customized solutions to meet the evolving needs of its clients. From dayto-day facilities management to high-level project execution, EFM remains a leader in the UAE’s facilities management landscape.

Markus Oberlin #4

CEO, Farnek

Markus Oberlin is the CEO of Farnek, a multi-award-winning smart and green facilities management company based in the UAE. With 9,000 employees and operations across all seven Emirates, Farnek is a leader in its field.

As a certified engineer / MBA with over 25 years’ experience in the field of energy and FM, Markus joined Farnek in 2006 and, over the past 18 years, has been instrumental not only in its exponential business growth but also in its implementation of technology and innovation which has seen the digital transformation of the company’s business model.

In 2013, Farnek acquired home maintenance company Hitches and Glitches and three years later bought technical cleaning company Smashing! These strategic moves expanded Farnek’s residential and specialised cleaning market share.

Having witnessed extraordinary growth in the hotel sector, in 2021, Farnek formed a dedicated hospitality division, branded ‘Trendz’, a market leader in hospitality outsourcing services today.

His most recent milestone was the launch of Hitek Services in 2022. Hitek connects, innovates, and empowers any business activity, achieving greater cost savings and operational efficiency through bespoke digital FM solutions powered by cloud, mobility, IoT, and AI platforms.

Being a Swiss national, Markus is also passionate about sustainability. He has successfully positioned Farnek as a leader in sustainability with a combination of expert consultancy and digital solutions which can manage energy and carbon performance and waste management. He also launched Farnek’s roadmap to achieve Net Zero emissions by 2050.

One of Farnek’s most significant achievements under Markus’ leadership remains the successful bid in 2010 to provide MEP FM services to the world’s tallest building, the Burj Khalifa, which the company still retains today. He has also been responsible for securing FM contracts with Expo City and other leading organisations such as Dubai Airport, Du, and Yas Marina Circuit.

Stuart Harrison #5

CEO, Emrill

Stuart Harrison has driven Emrill’s continuous transformation, growth and corporate culture rooted in collaboration, innovation, diversity, and sustainability. This culture is not just a reflection of his leadership, but also the collective efforts of Emrill’s dedicated employees. Under his guidance, Emrill has overseen a 4.7% year-on-year revenue growth, with 63% of new contracts secured from existing clients. The company has expanded with new divisions, including Emrill Energy, Emrill Rail, and Heights. Emrill’s achievements have been recognized by key industry bodies, including MEFMA and BICSc, and Stuart was named FM Executive and CEO of the Year, a testament to the hard work and dedication of the entire team.

Health and safety are central to Stuart’s leadership, and his emphasis on workforce empowerment has strengthened service quality, with 96% of Emrill’s 10,000-strong workforce endorsing Emrill’s strong safety culture. In 2023, Emrill launched the ‘Sentinels of Safety’ programme across its 235+ contracts, contributing to a 15% rise in recorded safe observations. The Behavioural-Based Safety

(BBS) initiative has significantly reduced incidents, with Emrill achieving a 90.44% score on the BBS Climate Survey—29% higher than the target score— and 41,710 BBS observations. Stuart’s focus extends to the supply chain, with 75 partners engaged in health and safety workshops, achieving a 94.66% participation rate.

Stuart has also revolutionised operations through technological innovation. Emrill’s Techsphere platform integrates IoT, AI-driven solutions, and GPS tracking, enhancing operational efficiency. Over 2 million tasks have been digitally recorded, and 561,022 assets are tracked, ensuring enhanced safety and

productivity. Features like the Security Patrol App and VR-enhanced Command Centre have contributed to a 30% increase in productivity and a 60% reduction in time spent accessing information.

Sustainability is a core focus, with Emrill’s ‘United for Sustainability’ programme driving significant environmental impact through collaboration with key stakeholders. Emrill has implemented 143 sustainability initiatives, reducing carbon emissions by 640 tCO2E and saving 2,250,000 litres of water. Through partnerships with leading sustainability organisations, Stuart has ensured Emrill remains a leader in promoting eco-friendly practices across the FM industry. Emrill’s sustainability achievements have earned the Dubai Chamber CSR Label for the 11th consecutive year.

Staurt is deeply committed to the development and well-being of Emrill’s employees. His ‘The Empowered FM Workforce’ initiative has delivered over 314,119 learning hours, offering 30 CPD-accredited courses. Initiatives like ‘A Better You’ and the ‘CEO Challenge’ promote a healthy work-life balance, ensuring employees are not just productive, but also happy and engaged. Stuart’s personal touch is evident in his initiatives like ‘Lunch with CEO’, which fosters human connections and makes employees feel valued. The 16th edition of Emrill’s Employee Carnival, which he personally oversees, attracted the event’s highest participation to date, with 13,253 employees taking part in activities over 87 days.

Abdellatif Sfaxi #6 #7

Karl-Heinz Otto Mair

CEO, BERKELEY SERVICES

Karl-Heinz Otto Mair serves as the CEO of Berkeley Services, a leading facilities management company known for providing comprehensive services across the UAE. With a strong background in leadership and a focus on operational excellence, Karl-Heinz has been instrumental in driving the company’s growth and maintaining its reputation for delivering highquality services. Under his guidance, Berkeley Services has expanded its portfolio, offering tailored cleaning, security, maintenance, and landscaping solutions. Mair’s commitment to innovation and sustainability has positioned Berkeley as a critical player in the UAE’s facilities management industry.

Berkeley Services manages a significant portfolio of properties, offering many services to prominent local and international companies in the UAE. The company adheres to global standards, holds ISO 9000, 14001, 18001, and BICSc certifications, and is a member of MEFMA. Berkeley is dedicated to forming valuable partnerships and driving positive change for its stakeholders. Its strategic vision includes expanding business divisions, executing new projects, and strengthening its market presence while maintaining its commitment to excellence and continuous improvement in delivering highquality services.

KCEO, KHIDMAH

hidmah, a prominent facilities management company in the region, has appointed Abdellatif Sfaxi as its CEO in 2020. With over 32 years of experience in the real estate industry, Abdellatif is set to lead Khidmah’s growth and expansion, ensuring the delivery of high-quality, cost-effective services across the UAE and GCC. Prior to joining Khidmah, Abdellatif was the CEO of Arkan Building Materials Company, where he played a key role in driving the company’s success. Abdellatif brings a wealth of experience, having successfully led eight mergers and acquisitions, including six in the UAE, and serving in C-suite roles across reputable organisations in the UAE and North Africa.

His strategic leadership and corporate governance expertise have allowed him to help companies grow and diversify while maintaining a strong focus on value creation. In addition to his executive roles, Abdellatif serves as a board member for several companies in the UAE, Egypt, and Jordan. Abdellatif is committed to building on the company’s reputation as a trusted partner in the FM industry. His leadership is expected to strengthen Khidmah’s position further and support the real estate sector’s access to top-tier services.

Abou Laban

Managing Director, OCS - UAE Mohamad

OCS proudly stands as a global leader in facilities management, delivering top-tier services across various critical environments. With over 8,000 customers and 120,000 colleagues worldwide, OCS operates in diverse regions, including the UK, Europe, Asia Pacific, and the Middle East. As a multinational entity, OCS specialises in providing comprehensive solutions such as cleaning, maintenance, catering, pest control, and security services for both private and public sectors. OCS’s mission is clear: to make people and places the best they can be, and to become the leading facilities services business globally.

Their expansion into the UAE market is built on international expertise in managing critical environments—specifically hospitals, airports, data centres, and sensitive government sectors. They are leveraging their extensive experience by expanding in the UAE market, where they have established a strong

presence over the past ten years. The operations currently focus on the healthcare sector in Abu Dhabi, Dubai, and Ras Al Khaimah, providing hard, soft, and project management services to prestigious hospitals and critical medical labs. They also focus on the destination and hospitality sector, providing services to various high-end hotels in Dubai and Ras Al Khaimah and the BAPS Hindu Mandir starting from May 2024. This year was successful for OCS, where they secured multiple contracts in Dubai and Abu Dhabi, increasing the workforce by 50%.

OCS distinguishes itself in the facilities management sector through their expertise in managing critical environments on a global scale. This strength has allowed them to make significant strides in the UAE, where their approach involves a blend of cutting-edge technology, specialised staff training, and a commitment to operational excellence. This year, they strengthened their operations by deploying both augmented and virtual reality technologies across all geographies in which they operate. Furthermore, their customers benefit from the global reach and the scheduled visits from their regional APAC and ME directors, who visit the region regularly to assist in reaching the ESG goals and provide on-theground training for all their staff.

OCS’s unwavering commitment to excellence in health and safety has earned them the prestigious RoSPA Gold Award in 2024. The operations in critical environments such as laboratories require rigorous health and safety protocols due to the critical nature of their research and operations, particularly in infection control. Their ability to provide services such as maintenance, medical porters, pest control, housekeeping, and facade cleaning ensures a sterile and controlled environment, essential for their day-to-day operations.

At the helm of OCS is Mohamad Abou Laban, an esteemed facilities management advocate with over 24 years of experience in the field. Based in the UAE, Mohamad has been instrumental in the growth and restructuring of OCS, applying a customercentric approach that has led to a significant increase in the UAE business. Mohamad is passionate about coaching and developing all team members, from interns to senior directors. This approach is supported by OCS’s online knowledge hub, which is available to all employees. The year 2024 also saw the launch of OCS’s innovation hub, “NOVA,” which includes a library of innovations from various projects worldwide.

Looking ahead, OCS focuses on critical environments and complex projects aligned with multinational expertise.

They plan to build on a solid foundation in the healthcare sector within the UAE and expand into other vital sectors, such as data centres and aviation. Furthermore, they also aim to deliver value-added services to the government sector, supporting public projects and ensuring that infrastructure and facilities are maintained to the highest possible standards. What differentiates OCS from many competitors is their unwavering commitment to staff welfare. This focus is not just a business strategy; it is part of their DNA and resonates deeply with regional needs, positioning us as a partner that values its people as much as its projects.

OCS’s mission is to be the best facilities services business globally, and its journey in the UAE is a testament to this goal. By bringing expertise in critical environments, emphasising staff welfare, and maintaining a commitment to excellence through their TRUE values, they are poised to set new standards in the facilities management industry. OCS is on a trajectory of sustained growth, innovation, and impact—ensuring that people and places are the best they can be today and in the future. OCS operates in the UAE on a joint venture partnership with United Technical Services, an Abu Dhabibased group, which operates in the Oil & Gas, Air Conditioning, Water, Smart Mobility and Nuclear sectors.

Eng. Mohammad Abdul Karim Khamis #9

CEO, Emirates National Facilities Management (EnFM)

At Emirates National Facilities Management (EnFM), their strategic vision and operational excellence have not only maintained but elevated EnFM’s market position. They have transformed challenges into opportunities for growth and excellence, demonstrating outstanding overall performance and solidifying their leadership in the facilities management industry. Company’s remarkable success across multiple dimensions is driven by strategic project execution and a substantial revenue stream.

EnFM’s portfolio has expanded with high-impact projects that leverage IoT-based energy management systems and smart building technologies, enhancing operational efficiency and establishing regional sustainability benchmarks. The company has seen robust revenue growth driven by a diverse client base and a pipeline of long-term contracts. Strategic investments in innovation, technology, and workforce development have fortified EnFM’s competitive edge, with its 2024 achievements underscoring a strong commitment to growth and operational excellence.

Eng. Mohammad Abdul Karim Khamis is a trailblazing Emirati facilities management (FM) expert widely regarded as one of the UAE’s most visionary and respected professionals. With a Bachelor’s degree in Civil Engineering, a Master’s in Strategic Management, and certifications from RERA, IFMA, and MEFMA, Mohammad boasts over 17 years of hands-on experience in leading and strategizing integrated facilities management at both managerial and operational levels.

Throughout his career, Mohammad has held senior leadership roles, including General Manager for a prominent UAE organization. His extensive network with FM leaders, government entities, and major clients underscores his influence in the industry.

His leadership has been pivotal in EnFM’s growth, expanding operations to over 1,000 locations across the UAE with a workforce of 4,400.

Looking ahead, he is focused on advancing EnFM’s regional presence through technology and innovation, fostering a culture of learning and development to enhance EnFM’s position in the facilities management sector.

Under Mohammad’s visionary leadership, EnFM has successfully strengthened its in-house capabilities, greatly reducing its reliance on subcontractors. Renowned for setting new standards in the FM industry, Mohammad has consistently driven companies toward excellence. His accomplishments have earned him multiple accolades, including ‘CEO of the Year’ at the Innovation in FM Awards in both 2022 and 2024. EnFM has also been recognized with prestigious awards, such as ‘Best Service Provider,’ ‘Technology and Innovation in FM,’ ‘Digital Transformation’ at MEFMA, ‘Technology Implementation’ in FM ME 2024, and ‘Engineering Service of the Year’ for 2022 and 2024.

Darwish Interserve Facility Management (DIFM) is a leading provider of integrated facility management solutions renowned for its expertise in delivering high-quality services across various sectors. Established as a joint venture between Darwish Holding and Interserve, DIFM combines extensive local market knowledge with global best practices in facility management. The company offers various services, including maintenance, cleaning, security, and energy management, ensuring that clients’ assets are managed efficiently and sustainably.

DIFM is committed to driving innovation in the facility management industry by integrating advanced technologies like IoT and AI into their operations. This allows for predictive maintenance, real-time monitoring, and improved operational efficiency, reducing costs while enhancing service delivery. Their focus on sustainability aligns with regional goals, contributing to greener operations through energy-efficient practices and waste management solutions.

Mohamed Saadeh stands out as a transformative leader in the Facilities Management (FM) industry. He is renowned for his strategic foresight and unwavering dedication to excellence. As the General Manager of Darwish Interserve Facility Management (DIFM), Mohamed has leveraged his 24 years of experience to drive significant progress in FM across the Middle East.

A respected authority in the field, Mohamed is a frequent speaker at major industry events, including the Qatar CSR Summit 2024, where he shared his insights on sustainability in FM. His extensive engagements at global conferences, workshops, and seminars highlight his role as a leading thought leader. Mohamed’s outstanding contributions have been recognized with high accolades at the Facilities Management Middle East Awards in 2022 and 2023, and he was honoured with the FM Executive of the Year award in 2024. Ranked 11th in the FM Power 30 by

Construction Business News Middle East in 2023, his leadership has also made DIFM the Fastest Growing FM Company in the GCC by ITP Media.

Under Mohamed’s guidance, DIFM has evolved from a subsidiary into a premier Integrated Facilities Management operation. His strategic decisions and unwavering dedication have been instrumental in the company’s growth and success. Between 2018 and 2024, he oversaw contracts valued at over 500 QR million, encompassing hard and soft services. His leadership has enhanced profitability and streamlined operations, reducing direct costs and overheads while maintaining robust positive cash flow.

Mohamed’s forward-thinking approach to operations and company strategy has been instrumental in securing prestigious clients across various sectors, including government, commercial, real estate, education, banking, and aviation. His commitment to innovation and sustainability has driven DIFM to adopt cutting-edge technologies and green initiatives, fostering a culture of continuous improvement and environmental responsibility. By integrating innovative solutions and sustainable practices, Mohamed ensures that DIFM not only excels in the FM sector but also contributes to a more sustainable future, delivering exceptional value and minimising environmental impact.

Mohamed’s expertise is further underscored by his dual master’s degrees in Engineering Management and Business Administration, which provide him with a profound understanding of both the technical and managerial aspects of Facilities Management. His notable certifications, including Sustainable Facility Management, Facility Management from Franklin University, and Leading Safely, reflect his commitment to innovation, sustainability, and leadership within the industry. These qualifications, combined with his extensive experience, make Mohamed a trusted and respected figure in the Facilities Management sector.

Josegh Anthony #11

General Manager, Khansaheb Facilities Management

Khansaheb Facilities Management (KFM), subsidiary of the Khansaheb Group, has rapidly grown to become a top facilities management provider in the UAE. Building on the Khansaheb Group’s infrastructure, technical expertise, and local experience, KFM offers tailored services that enhance operational efficiency, occupant comfort, and asset value while reducing environmental impact. Managing over 1,000 properties nationwide, KFM plays a key role in supporting UAE’s infrastructure and growth.

Career Background and Professional Achievements of Josegh Anthony

Josegh Anthony, General Manager of Khansaheb Facilities Management, has played a crucial role in driving the company’s recent successes. With over 20 years of experience in facilities and project management, he holds an MBA from Glyndwr University, UK, and a Postgraduate Certificate in Facilities Management from Heriot-Watt University. His expertise includes certifications in Project Management and a diploma in Power Engineering, aiding his strategic leadership.

Since joining KFM, he has introduced key initiatives to automate processes and adopt advanced technologies, enhancing efficiency and elevating service quality through in-house operations for critical services.

Achievements

In 2024, KFM experienced transformative growth, led by Josegh Anthony’s strategic approach to client retention and comprehensive facilities management. By aligning closely with clients’ service standards, KFM has boosted client satisfaction and achieved remarkable results. This commitment to excellence and innovation is evident in KFM’s ability to secure and manage prestigious contracts, showcasing their capabilities and dedication to high-quality service.

Major Contracts: They are currently mobilising their team for one of the largest universities in the UAE, located in Sharjah. A recruitment drive for managers, engineers, and supervisors is being organised for the third week of September, while a separate recruitment drive for operatives is being planned overseas for upcoming projects.

• Healthcare: They provide Total Facilities Management (TFM) services to a high-end hospital in Dubai, showcasing their expertise in managing healthcare facilities.

• Retail: They conduct MEP and civil maintenance (both preventive and reactive) for over 700 retail stores across the UAE, ensuring their operations run smoothly and efficiently. They also provide maintenance services to an e-commerce company in their stores and warehouses.

• Residential: The services extend to one of the highend residential properties in Jumeirah, where they handle comprehensive facilities management.

• Food Production: They offer cleaning services to two of the most reputed food production companies, MEP, and civil maintenance to another significant food production company in Dubai and Abu Dhabi.

• Diplomatic and Government: KFM provides TFM services to the embassy in Dubai and its residential properties and to Qidfa in Fujairah, highlighting its ability to manage sensitive and diverse environments.

• Security and Safety: They are responsible for MEP and civil maintenance at various highly secured facilities in Abu Dhabi, underlining their competence in handling high-security projects.

Tenders: Q3 2024 highlights significant growth in tender participation, with a pipeline of over AED 2 billion, demonstrating

strong client engagement and confidence in their capabilities.

Sustainability Initiatives: KFM achieved a 31.8% reduction in fuel consumption by introducing electric vehicles and optimising routes, reinforcing its commitment to sustainability. In addition, it significantly increased its recycling efforts, diverting waste from landfills and contributing to a greener environment. Additionally, KFM improved its In-Country Value (ICV) score from 38 to 41, further strengthening its local presence.

Operational Efficiency: KFM incurred no penalties for KPI failures on any contracts this year, exceeding contractual requirements across all existing projects. Implementing the CAFM inventory module has enhanced efficiency, and recruitment is ongoing to take subcontracted services in-house, further improving operational control.

Health and Safety: KFM reached a significant safety milestone, achieving 29 months and 6 million man-hours accident-free. This reflects their commitment to creating safe working environments across all sites.

Latest Projects

KFM’s portfolio spans critical sectors, delivering tailored facilities management services to healthcare, education, government, commercial, and residential properties. Recently, KFM secured a significant government contract, expanding its public sector presence, and renewed a major contract in Abu

Dhabi, driving an anticipated 25% business growth. Additionally, they are actively negotiating several tenders, with high success potential across multiple sectors.

Future Plans

Looking to 2024 and beyond, KFM is set for growth and innovation. They are enhancing leadership with the appointment of a Head of Energy, Technology, and Innovation to drive service capabilities through advanced solutions. A new Head of Solutions will further boost bidding and competitiveness. KFM is also developing a sustainable, tech-focused office building with a Center of Excellence and command centres to support operations. This smart building emphasises KFM’s commitment to efficiency and will enable exceptional client service in an innovation-driven environment.

KFM’s initiatives reflect a strategic focus on integrating EVs, adopting energy-efficient systems, and reducing carbon emissions. With continuous investments in technology, infrastructure, and sustainability, KFM strives to offer top-tier facilities management services supported by advanced technology, skilled personnel, and alignment with client objectives.

The company’s 2024 rebranding underscores its commitment to evolving with industry needs. Moving forward, KFM is dedicated to delivering sustainable, innovative solutions that address complex client challenges and create positive community impacts.

Stuart McGregor #12

Managing Director, BKA Facilities Management

BKA Facilities Management (BKA FM) is a pioneer in the UAE’s facilities management sector, standing out with its unwavering commitment to innovation, sustainability, and exceptional service. Since its establishment in 1998 as BK Gulf Facilities Management, the company has undergone a remarkable transformation, solidifying its position as a leader in integrated facilities management solutions.

The company’s journey of growth and innovation gained significant momentum five years ago when

Stuart McGregor assumed the role of Managing Director. Under his leadership, BKA FM has adapted to the rapidly changing industry landscape and has become a driving force of innovation, setting new benchmarks for excellence in facilities management.

A significant milestone in BKA FM’s recent history was its strategic rebranding initiative in 2023. The transition from BK Gulf Facilities Management to BKA Facilities Management LLC marked a new chapter for the company, reflecting its commitment to evolving alongside industry demands and enhancing service delivery.

This joint venture with Al Ali Properties exemplifies BKA FM’s commitment to holistic building management. By merging expertise and resources from across the property management spectrum, the company has created a uniquely comprehensive approach to facilities management. The fact that API, previously one of BKA FM’s largest clients, transitioned into a shareholder and an integral part of the strategic decision-making process speaks volumes about the trust and value BKA FM brings to its partnerships.

The numbers tell a compelling story of BKA FM’s success. Under

Stuart’s leadership, the company experienced a remarkable 56% increase in revenue and a significant 44% growth in staffing. This growth isn’t just about quantity; it’s a testament to the quality of service and solutions that BKA FM provides. The company’s expanding clientele and growing portfolio with existing clients underscore the effectiveness of a client-centric approach. These success metrics are not just numbers; they reflect the commitment to excellence and their ability to deliver results.

Innovation is at the core of BKA FM’s operational philosophy. The company has embraced cutting-edge technology to revolutionize its service offerings, most notably through integrating Dutco Over Technologies (DOT). This technological leap has positioned BKA FM at the forefront of the industry, harnessing the combined power of IoT, artificial intelligence, and facilities management expertise. The result is a suite of solutions that optimize asset efficiency, reduce energy consumption, and mitigate carbon emissions, demonstrating BKA FM’s commitment to environmental responsibility while delivering tangible financial benefits to clients.

BKA FM’s commitment to innovation extends beyond its core services. In 2024, the company launched HOME WIZ, a dedicated home services division that has quickly established itself as a go-to solution for homeowners seeking reliable and professional home maintenance services. Within its first few months of operation, HOME WIZ surpassed initial projections, serving over 300 households across various residential communities. This successful diversification demonstrates BKA FM’s agility in identifying and capitalizing on new market opportunities.

Sustainability and energy efficiency are not just buzzwords at BKA FM; they are the cornerstones of their operational strategy. Over the past year, they have embarked on significant engineering projects that showcase their unwavering commitment to ushering in a new era of sustainable practices within the facilities management domain. These projects go beyond mere compliance with local and international

standards; they represent the dedication to pushing the boundaries of what’s possible in green building practices and carbon footprint reduction. Their commitment to sustainability is a promise and a reality they are actively shaping.

What sets BKA FM apart in these endeavours is its technical expertise and the human element that the company has carefully cultivated. BKA FM boasts a team of certified, experienced professionals who blend the precision of traditional MEP companies with the adaptive agility of a modern facilities management framework. This unique combination allows the company to tackle complex challenges with innovative solutions, consistently setting new benchmarks in the industry.

As BKA FM continues to evolve, the future looks promising and exciting. Their commitment to customer service, technological advancement, and sustainable practices positions us well for continued growth and innovation. The vision of elevating the standards of Integrated Facilities Management while nurturing the development and well-being of both team and clients continues to define the core values. Additionally, they are not just adapting to change, they are actively shaping it, and their future is one of continued growth and innovation.

In an industry where adaptability and foresight are crucial, BKA Facilities Management stands out as a company that anticipates change and actively shapes it. Its ability to harmonise traditional strengths with cutting-edge innovations has transformed BKA FM into a powerhouse redefining the facilities management landscape in the UAE and beyond. As the industry continues to evolve, one thing is clear: BKA FM is not just keeping pace – it’s setting the tempo for the future of facilities management.

Under Stuart’s guidance, BKA Facilities Management is poised to continue its trajectory of growth, innovation, and excellence. As the company moves forward, it remains committed to delivering unparalleled value to its clients, fostering sustainable practices, and driving positive change in the built environment.

Marc Sinclaire Daly #13

TVice President, TTE Facilities Management

TE Facilities Management (TTE FM), a member of the Easa Saleh Al Gurg Group, is a leading provider of integrated facilities management across the UAE. The organisation has achieved an extraordinary growth trajectory over the last four years, recording a turnover CAGR of 26% and an increase of about 83% in their toptier clients. Under the leadership of Marc Daly as Vice President, TTE FM manages over 2000 facilities across the UAE with a fleet size of 110+ vehicles, providing IFM services to various industries such as Healthcare, Education, Retail, Logistics, Financial, Utilities, Oil & Gas, Commercial & Residential properties.

such as increased cost certainty, improved building environments, and higher return on investment.

Grounded by a robust 4-pillar strategy, TTE FM’s success is rooted in delivering engineering-led service excellence, fostering continuous business growth, ensuring a safe and productive work environment, and driving relentless innovation.

Service Excellence for Customers

TTE FM adopts a distinctive strategy that integrates advanced engineering expertise with facilities management services. This strategy prioritises the performance and longevity of client assets through proactive maintenance, energy-efficient retrofits, and technological integration. This enables the organisation to deliver many benefits to clients,

With a customer retention of 98%, TTE FM has won industry awards for client partnership, which surpasses the traditional FM contractual delivery, evolving into long-term strategic alliances for process improvement, asset lifecycle, building efficiency and sustainability. It conducts ASHRAE level energy audits as an accredited ESCO with certifications in Dubai, Abu Dhabi, and Ras Al Khaimah. It implements retrofit engineering solutions that optimise energy efficiency with an annual positive impact of 1.8 million kgs of CO2 savings, equivalent to planting over 80,000 trees.

Sustainable Business Growth

With a legacy that spans over 60 years, TTE FM has transformed into a renowned brand offering hard, soft,

and security services alongside their asset retrofit and refurbishment expertise. This is a true reflection of the company’s ability to adapt to evolving market demands and continuously enhance service delivery across diverse sectors, delivering sustainable value to external and internal stakeholders.

TTE FM is committed to upholding the highest standards of quality and service, as reaffirmed by the ISO certifications they have achieved, such as ISO 41001:2018, ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.

TTE FM has also received training member accreditation from the British Institute of Cleaning Science (BICSc), which further enhances its reputation as a reliable and trusted partner.

In addition to certifications, TTE FM has earned industry recognition awards for Best Engineering Service of the Year, Best Client-Service Provider Partnership and Highly Commended Award for Upcoming FM Company of the Year.

Safe & Productive Working Environment for Employees

TTE FM established their state-of-the-art Skill Development Center, which provides practical tools, AV resources and hands-on training to the 1300+ strong workforce, delivering over 5400 training hours YTD in 2024.

TTE FM adopts a safety-first culture that emphasises prevention, vigilance, and early action overreactive measures. This has helped them achieve a significant milestone in the first half of this year— recording over 1.5 million safe man-hours. This was made possible through proactive initiatives such as the Near Miss Reporting tool, comprehensive internal and external training programs, and regular awareness drives by Management.

The company also has a quarterly Rewards & Recognition program that celebrates operational excellence, employee achievements and HSE, promoting a culture of teamwork and excellence.

Beyond professional development, TTE FM prioritises the holistic well-being of its employees by organising medical camps for health checkups and providing access to platforms like Enaya, which offers free counselling sessions with licensed therapists. The employees are also encouraged to participate in community initiatives like the Dubai Municipality cleaning campaigns and the MOHRE cricket championship.

Operational Excellence through Continuous Innovation

Innovation is the driving force behind TTE FM’s operational strategy. It enables it to deliver a highend customer experience and reach new heights, unlocking future potential at every milestone of its transformation journey. The team explores new ideas through quarterly innovation workshops and develops solutions that enhance process efficiency and service delivery.

Looking ahead, TTE Facilities Management aims to further strengthen its foundation by investing in the four pillars, emphasising service capabilities in key areas such as technology, new service lines, and sector-specific solutions. In addition, there are ambitious plans to expand its global footprint, targeting new markets in the broader Middle East & Asia to drive sustained growth and achieve excellence internationally.

TTE FM employs a unique approach that combines cuttingedge engineering expertise with comprehensive facilities management services

DR. Ansari #14

Group CEO, ADEEB GROUP

Dr Ansari is the Group Chief Executive Officer of Adeeb Group, a leading Facilities and Asset Management services firm headquartered in Abu Dhabi and operating in the United Arab Emirates, India, and Seychelles.

Over the last three decades, Dr Ansari has been pivotal in the company’s remarkable growth trajectory in the Facilities Management, Asset Management, Projects and MEP contracting sectors.

Dr Ansari is a passionate learner. His academic accomplishments include a Doctorate in Global Leadership and Management and a Master’s in Electrical Engineering. He contributes actively to the professional landscape and is the UAE Chair of the Institute of Workplace and Facilities Management (IWFM) and a Fellow of the IWFM. In addition, he is actively involved with MEFMA, EGBC, EEG, IAM, and NFPA

The industry has recognized Dr Ansari’s invaluable contributions, and some of his notable accolades include the FM Visionary Leadership Award 2024 in the ME FM Award 2024, the FM Leadership Award at

the Innovation in FM Awards 2024, and REM Times ranked him among the top 50 influential Real Estate Management Professionals in the UAE in 2023.

Dr Ansari profoundly understands the impact of the services delivered by the Adeeb Group on communities and the environment. In support of the UAE’s Net Zero 2050 goal, he has integrated environmental and social governance into the corporate agenda. His unwavering commitment to sustainability and preserving the built environment has earned the Adeeb Group the prestigious’ Sustainability Initiative of the Year’ award at the Innovation in FM Awards 2024. Dr Ansari’s leadership, which emphasizes employee engagement and wellbeing, has created a conducive environment for learning and professional development, securing the ‘Employee Wellness Initiative Award’ in the MEP ME Award 2024.

Adeeb Group’s success is rooted in its unique approach to integrating its people, processes, and technology to create tailor-made service solutions for its clients in the private and public sectors. Under Dr Ansari’s visionary leadership, Adeeb Group has experienced exponential growth, attracted a diverse clientele, and significantly boosted its revenue. His forward-thinking strategies and ability to bring out the best in his team have diversified and positioned the company as a leading player and a ‘provider of choice’ in the industry. The innovative service solutions developed under his leadership continue to intrigue and excite the industry.

Dr Ansari’s positive outlook has paved the way for a brighter future for Adeeb Group. Under his leadership, the organization is not just ready, but primed for further expansion. With excellence, innovation, and social responsibility at its core, the company is set to grow and thrive, instilling a sense of optimism and confidence in the industry and its stakeholders.

#15

EEng. Irene Vidal

CEO, FMM QATAR

stablished in 2013, Facilities Management & Maintenance Company (FMM) is a joint venture between Qatar Airways, the awarded airline, and Ferrovial Group, a global leader operating in 26 countries and managing key assets worldwide.

In 2024, top industry awards have recognised their commitment to customer satisfaction and corporate social responsibility. The company’s innovative approach and strong client partnerships have set new benchmarks in Facility Management, solidifying their reputation as industry leaders.

FMM’s flagship project, Hamad International Airport, was named the ‘World’s Best Airport’ for the third time and collected ‘Best Airport in the Middle East’ for the tenth consecutive year and ‘Cleanest Airport in the Middle East’ at the SKYTRAX World Airport Awards 2024. Hamad International Airport was named the ‘Best Maintained

Public Facility’ at the Middle East Cleaning, Hygiene, and Facilities Awards 2024.

FMM works on other prestigious projects represented by leading organizations owning key landmark facilities, such as Qatar Museums, Qatar Free Zones Authority, Hamad Medical Corporation, Msheireb Properties, and Qatar Rail.

In the FM industry’s digital and innovative transformation, FMM has gone beyond the facility manager’s conventional role to exceed its service delivery, as explained by FMM’s CEO, Eng. Irene Vidal: “Being the first company operating Integrated Facility Management within Hamad International Airport forced us to implement cutting-edge technology as per the five stars standard required for the service delivery. We developed the procedures and method of statements to build a training platform implemented across all our new projects”.

They ensure performance and competitiveness through a tailor-made approach that includes innovative practices to identify and track new processes and technologies suitable for the sector and clients.

Their electric cars fleet currently reduces their carbon emissions by 7 tons of CO2 per vehicle, the cleaning robots optimize cleaning productivity by 30%, and the IoT systems reduce water consumption by 15%. When we implement innovation, we track its return on investment so that we can continue investing in technology and add further value to their clients.

FMM has also diligently focused its activities on engaging more and better with its employees through skill development programs, ensuring highly skilled manpower to deliver high-quality service, and internal development plans, providing the tools for their growth and recognition.

For FMM, this isn’t just about managing facilities; it’s about implementing standards of excellence towards a future where Facility Management resonates with a future committed to a sustainable world.

Ayman Bustami #16

CEO, Al Bonian Facilities Management

Ayman Bustami is a highly experienced senior executive with over 40 years of expertise in construction, manufacturing, and real estate, particularly within the UAE and KSA. He holds a Bachelor of Science in Civil and Structural Engineering and a Master’s in Construction Management from the UK. Throughout his career, he has led several highprofile projects, joint ventures, and management buyouts while consistently driving profitable growth.

Commencing his journey as a civil engineer at Consolidated Contractors International Co. Ltd. in Abu Dhabi, Ayman’s strategic acumen propelled

him to the position of General Manager at Arabian Mix Co. and National Concrete Products in 1989. His visionary leadership reshaped Arabian Mix into an industry titan, churning out over 2 million cubic metres of RMC annually. In 2004, Ayman’s strategic prowess was further demonstrated when he established Al Ghurair Construction, amalgamating various business units and steering the company to over 5,000 workers and AED 1.8 billion in annual turnover. Al Ghurair played a pivotal role in landmark projects such as the Dubai Metro and Burj Khalifa, showcasing operational excellence.

Later, Ayman became CEO of Exeed Building Material Industries and worked on highprofile partnerships, including a collaboration with Knauf Insulation. In 2024, he became CEO of Al Bonian Facilities Management, focusing on fostering a performancedriven culture, driving business growth, and promoting technological innovation.

Al Bonian Facilities Management stands as a leading provider of integrated facilities management services in the UAE, known for delivering top-tier solutions across various industries. Guided by CEO Ayman Bustami, Al Bonian FM emphasises operational excellence, innovation, and sustainability. The company offers a wide range of services, including maintenance, cleaning, security, and energy management, ensuring the efficient and costeffective management of clients’ assets. Al Bonian FM remains committed to building a performancefocused culture while enhancing service delivery through advanced technology and sustainable practices, solidifying its position as a key player in the industry. Ayman aims to quadruple Al Bonian FM’s revenue in the UAE by 2028 and expand into the GCC.

Mubarak Al Halyan

CEO, Tanmyah Services

FNasser Al Ghurair #17 #18

CEO, AG Facilities Solutions

ounded by Dubai Islamic Bank in 2001, Tanmyah Services has distinguished itself as a leading facility management provider in the UAE. It offers a unique blend of services such as labour facilitation, security, and maintenance, all aimed at enhancing organisational efficiency.

Tanmyah consistently exceeds client expectations with quality-driven project execution, serving industries from hospitals to government agencies. The company provides hard and soft FM services, workforce outsourcing, and security solutions, and its market leadership is a testament to its innovative approach and highly skilled workforce.

By continually investing in cutting-edge technology and employee development, Tanmyah delivers tailored solutions for sectors like shopping malls, hospitals, and offices. Its bespoke services, from staffing to property maintenance, have established it as a trusted partner in UAE facility management.

Tanmyah’s long-term success is rooted in building strong relationships with clients who value their ability to deliver efficient and customised solutions. This client-centric approach ensures not only continuous growth but also a promising future in the facility management sector.

Nasser Al Ghurair, as CEO of AG Facilities Solutions, leads with a forward-thinking approach that has been instrumental in steering the company’s strategic growth and transformation. With over 20 years of experience across various sectors, including his own entrepreneurial ventures, he brings a wealth of hands-on knowledge and a keen insight into complex business challenges. His commitment to innovation and growth is reflected in AG Facilities Solutions’ dedication to integrating the latest tech advancements, boosting efficiency, and setting new standards in operational excellence. As a finance graduate from Suffolk University in Boston, Nasser emphasizes the importance of a customer-centered culture while fostering strong relationships with stakeholders and maintaining the highest governance standards.

Under his leadership, AG Facilities Solutions not only maximizes shareholder value but also upholds a balanced commitment to customers, employees, and the community. The company has emerged as a trusted partner across diverse sectors, including commercial, healthcare, education, and residential, crafting tailored services that ensure safe, efficient, and sustainable building operations.

Jason Ruehland #19

Group CEO, Initial Facilities Management

Jason Ruehland, Group CEO of Initial Facilities Management, brings extensive industry expertise, steering the company to new heights through growth and operational excellence. Known for his strategic vision, Jason delivers cutting-edge solutions that boost efficiency and sustainability while keeping client satisfaction at the core. His leadership emphasizes integrating advanced technologies and sustainable practices, ensuring Initial remains a crucial player in the facilities management. Jason’s commitment to innovation has helped transform the company into a forward-thinking leader, driving value and progress in the evolving FM industry.

With a rich history spanning over 39 years in Saudi Arabia, Initial Saudi Group stands as a leading provider of integrated facility management solutions. Operating in more than 30 cities across

the Kingdom, the company, with offices in Jeddah, Riyadh, Dammam, and Dubai, employs over 22,000 full-time professionals, showcasing its extensive industry experience and commitment to excellence.

Initial Saudi Group employs advanced Computer-Aided Facility Management (CAFM) systems to deliver a wide range of hard FM services, such as MEP maintenance, asset management, civil works, interior fit-outs, and renovations. Their soft FM services cover cleaning, hygiene, waste management, security, landscaping, pest control, concierge, and housekeeping. Known for its expertise, the company partners with renowned brands on prominent regional projects. Through a focus on innovation, efficiency, sustainability, and customer satisfaction, Initial Saudi Group continues to lead and make a significant impact in Saudi Arabia’s FM industry.

Initial Saudi Group’s commitment to quality is evident in its partnerships and long-term collaborations with various sectors, including hospitals, industries, and government agencies. By continually enhancing its service portfolio and embracing innovation, the company has solidified its position as a leader in the region’s facility management landscape. The company’s vision focuses on delivering top-notch services, building long-term client relationships, and contributing to the overall success of its partners.

Driven by a philosophy of continuous improvement, Initial Saudi Group maintains a strong focus on meeting its clients’ evolving needs, ensuring that they receive customized, high-quality solutions that align with their objectives.

Adnan Jabri #20

General Manager, Ontegra

Over the past five years, the FM industry has experienced significant growth, fuelled by swift technological advancements. Today, the industry has advanced to the point where artificial intelligence (AI), robots, and AI assistants are part of everyday conversations and are integrated into FM operations.

With roots dating back to 2002 and the support of Deyaar Development PJSC, Ontegra quickly emerged as a market leader and innovator in this constantly evolving field of facilities management. The organisation, which was formerly known as Deyaar FM, rebranded itself to reflect its shift in strategy towards an advanced AI-integrated FM service and that of the sector.

Under the leadership and guidance of Adnan Jabri, Ontegra’s General Manager, the company switched gears towards innovation, contributing significantly to Ontegra’s position as a regional FM leader. Drawing from his wealth of knowledge and expertise in the sector, Jabri has led strategic initiatives aimed at accelerating industry growth and creating efficiency.

Using AI, machine learning, and cutting-edge IT technology, Ontegra is revolutionising FM operations and improving customer experiences, all the while meeting sustainability and 2030 Net-Zero carbon footprint targets. The company is set to redefine the UAE’s FM landscape further with its upcoming cuttingedge AI-powered assistants, ‘Alegra’ and ‘Techi,’ which will be launched in the market shortly.

Pioneering Leadership

With over twenty years of experience in senior management, financial oversight, bidding, protocol development, and process enhancements, Jabri leads the team of experts at Ontegra in utilising innovations and enhancing current operations. Before

joining Ontegra, Jabri was the General Manager at MAB Facilities Management, overseeing Jordan and Egypt’s operations. He has also been General Manager for ServeU LLC and Fitout LLC, two fully-owned subsidiaries of Union Properties. Owing to his dynamic leadership abilities, he spearheads growth at Ontegra, which manages 20,000 units and 1,000 properties in the UAE with its comprehensive suite of FM solutions for retail, commercial, and real estate projects.

Embracing Innovation

Ontegra is dedicated to using AI and other cuttingedge innovations to advance the region’s FM industry. With a strong focus on customer experiences and value, Ontegra ensures that each aspect of facility management meets the highest standards. In addition to services, the company is committed to creating experiences. From intricate planning to flawless execution, Ontegra’s team is dedicated to ensuring excellence and handling everything with a resolve to exceed customer expectations consistently.

CEO, Enova

Renaud Capris Karthikeyan Ragothaman #21 #22

Renaud Capris leads Enova, a joint venture established in 2002 between Majid Al Futtaim and Veolia. The company provides integrated energy and facility management services to public and private clients across MENAT, including the region’s largest international airports, healthcare facilities, hotels and resorts, shopping malls, metros and trams.

Renaud earned his Engineering degree from Ecole Spéciale de Mécanique et d’Electricité (ESME Sudria) in Paris.

After nearly 20 years at Veolia Group, he joined Enova, holding roles across the energy sector in France and Eastern Europe.

Since taking over as CEO of Enova in 2019, Renaud has focused on helping clients achieve environmental, financial, and operational goals. He has emphasized clean energy solutions in facilities management, leveraging technology and building a sustainable, skilled workforce to offer

comprehensive building services.

Enova leads the industry with innovative technological solutions. Its Hubgrade system, for example, offers clients predictive models and advanced energy consumption analytics, enabling data-driven decision-making. Recently, Enova expanded its services by introducing the Artificial Intelligence Enova Virtual Assistant (AIEVA), further enhancing its capabilities and service offerings.

Renaud Capris’ vision for Enova’s future is clear and ambitious. He is focused on supporting regional organizations in achieving their net-zero goals and anticipates significant growth in the transportation, healthcare, hospitality, and industry sectors. With a strong pipeline of energy performance demand from the private sector, Enova is poised for substantial growth under his leadership.

General Manager, Bloom Facilities Management

Under Karthik’s leadership, bfm won the Sustainability Initiative of the Year for its AI-driven Retrofit project, reflecting his commitment to eco-friendly innovation. His direction has also garnered the company awards like Innovative FM Company of the Year, highlighting its forward-thinking approach in the industry.

Under Karthik’s leadership, bfm is positioned to double in size and expand operations across the UAE, reflecting his commitment to ambitious goals. His focus on continuous improvement has maximised shareholder value and ROI. Karthik’s expertise in asset management supports clients’ real estate objectives. As a Mechanical Engineer and full MRICS member specialising in FM, he brings both technical knowledge and an MBA to his strategic approach.

With over 20 years of experience in facilities management, Karthik is dedicated to protecting people, places, and the planet through high-quality service delivery. His strategic vision and innovative approach are transforming bfm into an industry leader, prioritising client needs and satisfaction.

CEO, Transguard Group

Rabie Atieh #23

In October 2023, UAE national Rabie

Atieh was appointed as the Chief Executive Officer of Transguard Group by the company’s Board of Directors. He brings over 20 years of experience from Emirates Group, where he was Senior Vice President of Transguard Global Valuables Management and Emirates Group Security. During his tenure, Rabie was instrumental in transforming the UAE’s Cash Management industry for banks and financial institutions under the UAE Central Bank, a feat that earned him recognition and respect in the industry. With extensive regional and global secured logistics expertise, Rabie is also highly experienced in Facilities Management, Manpower Services, Fraud Prevention, and Commercial Security Services in the UAE.

Rabie’s influence extends far beyond his professional roles. Throughout his career, he has played a pivotal role on various regulatory authority committees, including the UAE Central Bank, Dubai Police, the Ministry of Economy, and the General Directorate of Residency and Foreign Affairs. His expertise has been sought by key government bodies such as the Security Industry Regulatory Authority, the Economic Security Center of Dubai, and the Private Security Business Division at the Ministry of Interior. Rabie’s more than two decades of dedicated service have earned him recognition from numerous government entities, a testament to his leadership and influence in the industry.

Transguard Group, a leading business

solutions provider in the UAE, is at the forefront of the industry. Specializing in integrated facilities management, security, cash management, manpower services, and aviation, the company has grown into one of the largest FM providers in the region since its founding in 2001. With over 61,000 employees, Transguard is shaping the FM industry by introducing innovative solutions, such as advanced security and facilities management technology, while focusing on sustainability and efficiency. The company’s focus on digitization, automation, and smart building management transforms how facilities are maintained and secured. By consistently delivering tailored, high-quality services, Transguard continues to set industry standards and drive the future of facilities management.

Nigel Wright

Managing Director, Musanadah Facilities Management

NDilip Khatwani #24 #25

igel Wright, a leader in integrated facilities management in Saudi Arabia, drives Musanadah with a clear vision to elevate industry standards. Under his leadership, Musanadah has grown significantly, becoming a key player in the Kingdom’s FM sector. A standout initiative is the launch of BICSc-accredited LEAD Training Centres, even in remote areas like AlUla, equipping over 1,000 staff with advanced soft services skills. Additionally, Musanadah’s membership in The Institute of Asset Management (IAM) has enhanced hard service quality, supporting the company’s bold 20% growth and five-year strategic plan.

As a fully Saudi-owned subsidiary of Alturki Holding, Musanadah, under Nigel Wright’s leadership, has focused on innovation and expanded its portfolio to include major contracts with international bluechip companies and government entities, such as the Royal Commission for AlUla. Musanadah has implemented Saudi Arabia’s first public-private Total Facilities Management (TFM) agreement, managing infrastructure and municipal assets. Nigel has also led the adoption of FM technology, such as the BICSc Cleaning & Hygiene Audit App, and fostered sustainability through a partnership with CoolPlanet, aligning with the Saudi Green Initiative and reinforcing Musanadah’s commitment to CSR and national development.

Looking ahead, Nigel is guiding Musanadah towards ambitious growth targets of 30% for 2024 and beyond. His focus on innovation, strategic partnerships, and a client-centered approach places Musanadah at the forefront of Saudi Arabia’s rapidly expanding FM sector.

CEO, Reliance Facilities Management

As CEO of Reliance Facilities Management, Dilip Khatwani has played a pivotal role in the company’s growth, focusing on innovation, efficiency, and sustainability. His leadership has positioned Reliance Facilities Management as a key regional player, delivering tailored, high-quality solutions across various sectors, including commercial, residential, and hospitality.

Dilip’s leadership is centered on a customerfocused approach, ensuring Reliance Facilities Management consistently exceeds client expectations. His dedication to quality has driven the adoption of advanced technologies like CAFM, enhancing operational efficiency. Passionate about sustainability, he has championed green practices within the company, aligning with global environmental standards. With a forwardthinking vision, Dilip aims to expand Reliance Facilities Management’s market presence while upholding core values of quality, innovation, and sustainability.

His extensive knowledge of the industry and his forward-thinking approach have positioned the company as a leader in facilities management. Under Dilip’s guidance, Reliance continues to experience steady growth, driven by a commitment to excellence and an unwavering focus on delivering value to clients.

David King

MANAGING DIRECTOR, VERTECO

David King is the Managing Director of VERTECO - a pioneer in innovative, sustainable technology solutions for the Facilities Management (FM) sector. With nearly 30 years of experience in the environmental space, David has dedicated his career to advancing sustainability in the Middle East. Since establishing VERTECO’s Middle East regional office in Dubai in 2010, David has transformed the company into the region’s leading provider of DataDriven Cleaning Technology, Smart Washroom Solutions, and Water Saving Products.

Under David’s leadership, VERTECO has launched a series of groundbreaking initiatives, including industry-changing data-driven cleaning technology and a state-

of-the-art water leak detection service. These innovations have redefined how FM teams operate, driving significant sustainability, hygiene, and operational efficiency improvements.

David’s achievements have been widely recognised, with accolades such as ‘Sustainability Professional of the Year’ at the 2023 Gulf Sustainability Awards and inclusion in the Top 30 FM Power List by Construction Business News Middle East.

Looking ahead, David is focused on expanding VERTECO’s impact across the GCC, continuing to drive the development of disruptive smart technologies that address pressing environmental challenges and enhance the sustainability credentials of businesses and organisations across the region.

Parris

Ullrich

Regional Director, Macro Middle East & Asia Pacific

Parris Ullrich is the Regional Director of Macro, bringing extensive expertise in strategic leadership and operations within the facilities management industry. At Macro, Parris plays a key role in overseeing regional operations, ensuring the delivery of top-tier services and solutions that meet client needs across various sectors. With a focus on innovation, operational efficiency, and sustainability, Parris has been instrumental in driving growth and enhancing service quality throughout the region. His leadership ensures that Macro FM remains at the forefront of the industry and is known for delivering exceptional, clientfocused FM solutions.

Prabhu Ramachandran Dinesh Subramani Sangeetha Balakrishna #28 #29 #30

Co-founder & CEO, FACILIO

Prabhu Ramachandran is the Co-founder and CEO of Facilio Inc., a global SaaS prop-tech company that offers a cuttingedge operations platform to create intelligent, sustainable buildings. Facilio’s software consolidates building data, optimizes performance, and streamlines portfolio operations through a unified interface. With headquarters in New York and offices in Dubai, London, Chennai, Australia, and Singapore, Facilio is backed by prominent investors like Accel Partners, Tiger Global, Dragoneer Investment, and Brookfield.

Prabhu and his co-founders are the driving force behind Facilio, a company with a vision to revolutionize property operations through digital transformation. Their platform shifts facilities management from traditional approaches to intelligent, predictive methods using cloud and IoT technology. With over 18 years of experience in product development and business strategy, Prabhu has been instrumental in driving innovation, sustainability, and efficiency in the real estate sector, leading a team of 200 to deliver cutting-edge solutions for the industry.

Head, EMCO Qatar

EMCO Qatar is a leading facilities management company providing integrated FM services across various sectors in Qatar. Known for its high standards of quality and reliability, EMCO offers a wide range of services, including maintenance, cleaning, security, energy management, and HVAC solutions. The company is dedicated to delivering tailored, client-focused solutions that enhance operational efficiency and sustainability. With a team of skilled professionals and a commitment to innovation, EMCO has established itself as a trusted partner for clients looking to optimize their facilities.

Founder & CEO, Amantra FM

Amantra FM, founded by Sangeetha B, is a dynamic facilities management company known for its innovative and client-centric approach. As CEO and Founder, Sangeetha B has led the company to deliver comprehensive FM services that include maintenance, cleaning, security, and energy management across various sectors. With a strong focus on sustainability and efficiency, Amantra FM integrates cuttingedge technology and best practices to provide tailored solutions that meet clients’ evolving needs. Sangeetha’s vision and leadership have positioned Amantra FM as a trusted name in the industry, driving operational excellence and sustainable growth in the facilities management sector.

Gold Partners

Category Partners

TAKE A BOW!

The Innovation in Facilities Management Awards 2024 has gathered to honor the remarkable projects, initiatives, and individuals at the forefront of driving the facilities management industry forward in the region. This evening celebrates the pioneers who have made significant strides in pushing the boundaries of the industry. The ceremony is a testament to excellence, highlighting the outstanding achievements that reflect the innovation and dedication of organizations within the sector.

As one of the region’s premier events, the Innovation in Facilities Management

Awards 2024 showcases the visionaries and trailblazers not only meeting today’s industry challenges but also shaping the future with creative solutions and forward-thinking practices. It’s a night dedicated to applauding excellence, acknowledging the hard work, dedication, and ingenuity of those who continue to elevate the standards of facilities management.

Before the event kicks off, the teams at Construction Business News ME and BNC Publishing extend their heartfelt appreciation to this year’s sponsors and partners for their invaluable support in making the Innovation in FM Awards 2024 a success.

Photography by: Alexander Bungas and Eduardo Buenagua.

EDUCATION AND DEVELOPMENT INITIATIVE OF THE YEAR

OCS ACADEMY – KNOWLEDGE

HUB, OCS

This initiative serves as a comprehensive learning centre, providing over 500 interactive courses and training programs tailored for facilities management. It promotes continuous learning through both online and offline platforms, covering areas such as health and safety, job-specific skills, and leadership development. Designed with inclusivity in mind, it caters to a diverse workforce, including new employees and subcontractors, while encouraging ongoing professional growth and development.

HEALTH AND SAFETY INITIATIVE OF THE YEAR

ACCIONA FACILITY SERVICES MIDDLE EAST

Acciona Middle East, based in Qatar, has established a new benchmark in health and safety by emphasising physical fitness through active wellness programs, alleviating stress with comprehensive mental health

support, and maintaining safe living conditions. Their varied sports and community initiatives boost morale and well-being, while a feedback-oriented approach continually improves safety, making this initiative outstanding.

HIGHLY COMMENDED

KHANSAHEB FACILITIES MANAGEMENT for WHO IS THE SAFEST DRIVER?

TECHNOLOGY AND INNOVATION IN FM

DARWISH INTERSERVE FACILITY MANAGEMENT

During the FIFA World Cup 2022, Darwish Interserve Facility Management collaborated with Ooredoo to deliver seamless telecommunications services.

By utilizing advanced technologies such as Digital

Transformation and robotic duct cleaning, they ensured uninterrupted connectivity, improved hygiene, and optimized cost efficiency. This partnership has set a new benchmark for facility management in high-pressure environments.

HIGHLY COMMENDED

Latinem Facility Management – SOBHA Group

SUSTAINABILITY INITIATIVE OF THE YEAR

EARTH HOUR INITIATIVE, ADEEB GROUP

During Earth Hour 2024 in the UAE, on March 23, Adeeb Group implemented energy-saving measures at Saraya Tower. They recorded electricity consumption, checked emergency lighting, and turned off non-essential circuits to ensure safety. Lights

were switched off in service corridors, basements, and outdoor areas, while essential areas like tenant flats and elevators remained lit. Pre-and post-Earth Hour energy usage was compared to normal days to accurately measure savings.

HIGHLY COMMENDED

AI Data-Driven Chiller Upgrade, Bloom Facilities Management- bfm

EXCELLENCE IN MAINTENANCE AND OPERATIONS LATINEM FACILITIES MANAGEMENT – SOBHA GROUP

Latinem Facilities Management’s innovative Home Health Check-ups and Preventive Maintenance program proactively ensures residential properties meet safety and building standards. By regularly

inspecting key systems like HVAC, plumbing, and electrical, they reduce downtime, enhance safety, and boost customer satisfaction. This approach promotes sustainability and sets a new standard in facilities management.

EXCELLENCE IN CUSTOMER SERVICE

SAUDI ARAMCO

Saudi Aramco excels in hydrocarbon transportation, maintaining 100% reliability and delivery availability for over a decade. Their focus on safety, customer satisfaction, and continuous improvement, supported by digital innovations, has led to significant cost savings and high customer satisfaction. This commitment has earned them industry recognition and solidified their role as a trusted energy partner.

ENGINEERING SERVICE OF THE YEAR

FACILITIES MANAGEMENT

Part of the Easa Saleh Al Gurg Group, TTE Facilities Management has experienced rapid growth, offering comprehensive FM services across the UAE. With a team of over 1,500 and

a fleet of 110+ vehicles, they serve over 200 clients. The winner is distinguished by its engineering-focused approach, excelling in asset retrofits, refurbishment, and energy management.

HIGHLY COMMENDED

Emirates National Facilities Management

SPECIALISED CLEANING COMPANY OF THE YEAR

BLOOM FACILITIES MANAGEMENT- BFM

Bfm has elevated cleaning standards in the UAE, using advanced technologies like the BICSc Audit App and robotic cleaners. Serving major clients like Brighton College and Bawabat Al Sharq Mall,

their innovations led to a 30% revenue increase and a 32% profit rise. Their focus on training, customer service, and cutting-edge solutions has earned them industry recognition.

Shapoorji Pallonji Facility Management Services Co.

Ltd stands as a leader in cleaning, with BICSccertified supervisors delivering top-tier service across a 2.8 million sq. ft. site. Their commitment

HIGHLY COMMENDED

to eco-friendly practices, a diverse workforce, and a strong emphasis on sustainability and employee wellbeing, including initiatives like Saudization and organic waste composting, underscore their industry leadership. CLEANING COMPANY OF THE YEAR SHAPOORJI PALLONJI FACILITY MANAGEMENT SERVICES CO. LTD FARNEK

SUSTAINABLE FM COMPANY OF THE YEAR KHANSAHEB FACILITIES MANAGEMENT

Khansaheb Facilities Management has achieved significant sustainability milestones in 2023, including a 30.6% reduction in carbon emissions and 31% lower fuel consumption. They introduced eco-friendly practices, enhanced recycling, and implemented energy-efficient technologies. Their commitment to sustainability is reflected in their innovative approaches, waste reduction, and strong employee involvement, making a positive environmental impact.

HIGHLY COMMENDED

Darwish Interserve Facility Management

SECURITY COMPANY OF THE YEAR CONCORDIA DMCC

Concordia DMCC excels in delivering professional security services with advanced technology and rigorous training. Their customized solutions and highly trained staff support diverse client needs, demonstrated during the April 2024 weather event. With ISO certifications and industry awards, the company stands out for its commitment to quality, safety, and continuous innovation.

INNOVATIVE FM COMPANY OF THE YEAR

OCS uses advanced Augmented Reality (AR) and Virtual Reality (VR) technologies to enhance customer service and training. AR enables real-time problem-solving and

expert collaboration, while VR provides efficient, scalable safety training. Their innovative approach reduces costs, improves operations, and sets new industry standards.

HIGHLY COMMENDED

Bloom Facilities Management- bfm

This partnership streamlined integrated FM services, introduced energy efficiency upgrades, and implemented sustainability initiatives. As the first of its kind in integrated management, it resulted in substantial cost savings, reduced carbon emissions, and improved operational excellence, reinforcing the FM company’s reputation as a trusted provider.

OVERALL FM COMPANY OF THE YEAR FARNEK

Farnek is acknowledged for its comprehensive services, sustainability leadership, and advanced technologies. Their focus on employee training, customer satisfaction, and industry innovation, combined with strong financial performance, solidifies their position as a leading facilities management provider.

WOMAN EXECUTIVE OF THE YEAR

FATIMA SAIF ALDAH, EMIRATES NATIONAL FACILITIES MANAGEMENT

Fatima has driven significant growth, boosting brand recognition by 40% and improving campaign effectiveness by 25%. Her leadership in digital transformation increased online engagement by 60% and revenue by 15%. Fatima also champions women’s empowerment, enhancing female leadership and satisfaction at ENFM through mentorship and training programs.

FACILITIES MANAGER OF THE YEAR

RALPH DSOUZA, OCS

With over 35 years of experience in project and facilities management, Ralph has been a key figure at his company since 2016. He oversees FM operations at major sites like SSMC Hospital, implementing cost-saving strategies that have achieved a 15% reduction in annual maintenance

contract expenses. His leadership has fueled notable revenue growth, securing major contract renewals and boosting annual revenue by 10%. His dedication to safety, sustainability, and smart technology integration has established new benchmarks for customer satisfaction and operational excellence.

FM LEADER OF THE YEAR

DR. ANSARI WAHID, GROUP CEO OF ADEEB GROUP

Dr Ansari stands out for his extensive experience and significant contributions to the FM industry. He has been pivotal in driving growth, introducing innovative solutions, and cultivating a culture of sustainability and continuous improvement. His ability to

tackle complex challenges, inspire his team, and maintain exceptional service standards marks him as a leading figure in facilities management. His commitment to client satisfaction, operational efficiency, and industry best practices distinguishes him in the field.

CEO OF THE YEAR

ENG. MOHAMMAD A. KHAMIS, EMIRATES NATIONAL FACILITIES MANAGEMENT

With over 18 years in the FM industry, the Mohammad has led significant transformations, expanding market reach, enhancing digital innovation, and launching new services. He successfully transitioned the company

from a cost center to a profit center, driving operational efficiency and securing major contracts. His focus on sustainability, diversity, and continuous innovation has earned him industry recognition and positioned the company as a leader in the FM sector.

VISIONARY LEADER OF THE YEAR

FADI S. ALSHAKHSHIR, DUBAI HOLDING ENTERTAINMENT

With over two decades of experience in facility management, Fadi has significantly impacted the industry through innovative solutions, such as the “Energy-Centered Maintenance” (ECM) model, which integrates energy efficiency with maintenance practices. His leadership has driven operational productivity to 85%,

improved equipment reliability to 99%, and reduced energy consumption by 20%, saving millions annually. He also shares his expertise through publications and lectures, influencing the next generation of professionals. His commitment to excellence and continuous innovation makes him a strong candidate for the Visionary Leader of the Year Award.

Forging Rail Connections

Etihad Rail: Driving UAE’s Logistics Transformation

Words by Caty Penza

The UAE’s infrastructural landscape is rapidly transforming, and at the heart of this change is Etihad Rail. This ambitious national railway project, spanning 1,200 kilometers, is designed to reshape freight and passenger transport across the

Emirates, connecting industrial hubs, ports, and cities while linking the UAE to the broader Gulf Cooperation Council (GCC) railway system.

With construction advancing steadily, 2024 stands as a critical year for Etihad Rail. This feature

explores the latest updates, key milestones, and what the future holds for this transformative project.

Progress on Schedule: Phases and Milestones

Etihad Rail’s construction has been broken into phases, each

Etihad Rail’s construction has been broken into phases, each strategically aligned with the UAE’s logistical needs

FORGING RAIL CONNECTIONS

strategically aligned with the UAE’s logistical needs. Phase One, operational since 2016, covers a 264-kilometer freight network from Shah to Ruwais, primarily transporting sulfur. This phase laid the groundwork for the UAE’s shift away from road-heavy logistics, offering a greener, safer, and more efficient alternative.

Phase Two, the backbone of the project, spans 605 kilometers, extending the network from the Saudi border at Ghuweifat to Fujairah on the UAE’s east coast. As of mid-2024, over 75% of this phase has been completed. Key achievements include the connection between Al Dhafra and Abu Dhabi’s industrial zones, such as KIZAD (Khalifa Industrial Zone Abu Dhabi), a crucial link that will drive economic growth by facilitating efficient freight movement. The completion of major infrastructure components, including the railway bridge over the E11 highway near Abu Dhabi, signals that the project is progressing swiftly toward its ambitious goals.

Strategic Partnerships Fueling Success

Etihad Rail’s development is about more than just construction—it’s a key driver of economic growth and international collaboration. Several significant partnerships have been announced in recent years, demonstrating the global interest in the project. In 2023, Etihad Rail signed a high-profile contract with China’s CRRC Corporation for the supply of diesel multiple units (DMUs) and passenger coaches. This move underscores Etihad

Rail’s transition from a freightonly network to a dual-purpose one that will also serve passengers.

A notable partnership with Spain’s national rail operator, Renfe, was formalized through a Memorandum of Understanding (MoU) in 2023. This collaboration will bring in expertise from Spain, focusing on operational efficiency, maintenance practices, and knowledge sharing as Etihad Rail moves closer to launching passenger services. These international agreements highlight the UAE’s commitment to building a world-class rail network by adopting global best practices.

Etihad Rail’s development goes beyond construction—it_s a crucial catalyst for economic expansion and fosters international cooperation

Companies Driving the Construction Front

The development of Etihad Rail wouldn’t be possible without the key companies leading the

construction efforts. The joint venture between China State Construction Engineering Corporation (CSCEC) and South Korea’s SK Engineering & Construction has been instrumental in the engineering and construction of critical infrastructure for Phase Two. Their expertise in building large-scale, complex transportation projects has ensured that the construction of rail lines, tunnels, and bridges

is executed with precision and on schedule.

Meanwhile, UAE-based contractor Ghantoot Transport and General Contracting is playing a crucial role in the rail network’s expansion. Known for its vast experience in infrastructure projects, Ghantoot is responsible for constructing several key sections of the railway and ensuring the seamless integration of the rail system into the country’s existing transport infrastructure. Another significant player is L&T Construction, part of India’s Larsen & Toubro, which is overseeing the construction of tunnels in the mountainous terrain between Sharjah and Fujairah, one of the most challenging aspects of the project.

These companies, through a combination of local expertise and global collaboration, are driving the physical realization of Etihad Rail, ensuring the network’s timely completion while adhering to the highest safety and quality standards.

Passenger Services: A Game Changer for Mobility

One of the most highly anticipated developments is Etihad Rail’s upcoming passenger services, which will provide a new level of connectivity and convenience for residents and tourists alike. With trains capable of reaching speeds up to 200 kilometers per hour, travel between key urban centers like Abu Dhabi, Dubai, and Fujairah will be faster and more efficient. For example, the travel time from Abu Dhabi to Dubai will be cut to just 50 minutes, while the journey from Abu Dhabi to Fujairah will take approximately 100 minutes.

The introduction of passenger trains is expected to ease road congestion, offer a sustainable alternative to cars, and foster greater domestic tourism by making inter-city travel more accessible. It’s a key step in the UAE’s broader efforts to enhance public transport infrastructure while aligning with its environmental sustainability goals.

Sustainability and Economic Impact

Sustainability remains a cornerstone of the Etihad Rail project. By reducing reliance on road transport, the railway is expected to remove 8,000 trucks from UAE roads each day, significantly cutting greenhouse gas emissions and improving road safety. Rail

transport is also more energy-efficient than both road and air alternatives, making it a key player in the UAE’s commitment to reducing its carbon footprint.

The economic benefits are equally compelling. By 2050, Etihad Rail is expected to contribute AED 200 billion to the UAE’s economy. The network will improve connectivity between industrial hubs, ports, and neighboring markets, enhancing trade flow and supporting growth in sectors such as logistics, manufacturing, and construction. The project will further solidify the UAE’s role as a global logistics and trade hub, with faster and more reliable transport links between key international markets.

Addressing Challenges and Looking Ahead

As with any large-scale infrastructure project, Etihad Rail faces its share of challenges. The scale of construction and the complexity of integrating the rail system into the existing urban and industrial infrastructure require careful planning and execution. Balancing the project’s aggressive timelines with the need for high safety and quality standards remains a critical priority for the leadership team.

However, the project benefits from robust government backing, a clear vision, and strategic partnerships, making it well-positioned to overcome these challenges. As the railway network approaches full completion, the UAE is set to reap the rewards of a comprehensive, sustainable transport system that will transform the country’s logistics, economy, and environmental footprint.

Etihad Rail is far more than just a railway—it’s a catalyst for economic growth, sustainability, and regional connectivity. As 2024 progresses, with key construction milestones met and exciting new developments on the horizon, the UAE’s transport landscape is poised for a transformation. Etihad Rail stands as a testament to the UAE’s ability to execute ambitious infrastructure projects that not only meet current demands but also shape the future of logistics and travel in the region.

The joint venture between China State Construction Engineering Corporation (CSCEC) and South Korea’s SK Engineering & Construction has played a pivotal role in the engineering and construction of essential infrastructure for Phase Two of Etihad Rail

the

Leading way forward

The

role of Smart CAFM & Artificial

Intelligence in the FM Industry

Industry challenges & the value of AI

The focus on digitalisation by the Facilities Management (FM) sector has accelerated the adoption of more advanced technology. The current expectation is not just to activate CAFM along with contractual SLAs, KPIs, and Asset Management to deliver scheduled Planned Preventative Maintenance and register breakdowns and corrective maintenance. Rather, the focus is now on bringing data analytics into the equation from digital workflows, making CAFM a tool to make FM even smarter.

The desire to drive digitalisation to enhance operational efficiency still further through analytics has given birth to Artificial Intelligence (AI) and Machine Learning (ML). These technologies dive deep into the data to analyse and self-learn, gaining intelligence that, in turn, delivers operational excellence. AI can significantly enhance Computer-

Aided Facilities Management (CAFM) in various ways. Here are some key use cases:

1. Predictive Maintenance:

AI can analyse historical data and sensor inputs to predict when equipment will likely fail, enabling proactive maintenance and reducing downtime.

2. Space Optimization:

AI algorithms can analyse occupancy data to optimise space utilisation, helping organisations make informed layout and resource allocation decisions.

3. Energy Management:

AI can monitor energy consumption patterns and suggest improvements, leading to cost savings and a reduced carbon footprint.

4. Automated Work Order Management:

AI can prioritise and assign work orders based on urgency and resource availability, streamlining operations and improving response times.

5. Occupancy Analytics:

AI can provide insights into occupancy trends, helping facilities managers understand usage patterns and adjust strategies accordingly.

6. Smart Building Integration:

AI can integrate with IoT devices to automate building systems (lighting, HVAC, security) for enhanced comfort and efficiency.

7. Virtual Assistants:

AI-powered chatbots can handle tenant inquiries, schedule maintenance, and provide information, improving communication and service delivery.

8. Incident Detection and Response:

AI can monitor surveillance feeds and sensor data for unusual activity, triggering alerts and enabling rapid incident response.

9. Asset Tracking and Management:

AI can streamline asset tracking through RFID and IoT integration, improving inventory management and reducing losses.

10. Cost Analysis and Budgeting:

AI can analyse spending patterns and forecast future costs, helping facilities managers make more informed budgeting decisions.

11. Enhanced Reporting and Analytics:

AI can automate data collection and reporting, providing real-time insights and helping managers make data-driven decisions.

12. Sustainability Monitoring:

AI can track and analyse sustainability metrics, helping organisations meet their environmental goals and comply with regulations.

How HITEK CAFMTEK is bringing AI into the world of FM

CAFMTEK is a cloud-based mobility solution featuring the most advanced, simple, connected, and automated tools for all stakeholders, including building owners, asset managers, facility managers, and tenants.

CAFMTEK reduces reporting time, analyses data, and provides insights for preventative actions.

HITEK developed smart CAFM and leveraged AI & ML under its ‘CAFMTEK’ solution. Businesses can significantly improve their FM service delivery, improve asset lifecycle, reduce breakdowns, ensure business continuity, and establish safer environments for all residents and tenants. With over 40 years

of experience in the FM industry, HITEK chose the most relevant and practical AI and ML features and developed those within its platform, which will be available soon to any existing and potential customers across the globe.

1. AI for Business Development & Operational Budgeting

By uploading asset and contract data, CAFMTEK can calculate appropriate manpower levels with different skill sets and grades and the budget required for contractual delivery.

2. Snagging & Variations

Once new assets have been snagged and existing ones reviewed (with the option of uploading additional assets), a variation report can be generated at any time during the contract tenure that will highlight any increase in asset count, along with a recommendation for the extra man hours required and cost of supplementary tools, materials, and spare parts.

3. Smart PPM Planner & Balancer

With the upload of asset data and recognition of the manpower requirement, CAFMTEK produces a smart PPM Planner with balanced resource and time assignments. The schedule also has location and resource information.

4. Automatic PPM Task Allocation

CAFMTEK can implement automatic PPM task allocation to the workforce based on location, skillset and availability.

Javeria Aijaz, Managing Director of HITEK

CBNME TECHNOLOGY

5. Smart Scheduling and Dispatching CAFMTEK is designed with logic in mind. If a reactive or breakdown task is raised against an asset or location and there is already a schedule for PPM for the same location within the same period, the system can automatically schedule repairs to the same (or nearest) team, optimising time and manpower allocation.

6. Tools and Materials CAFMTEK will suggest the tools and materials required for individual tasks to plan inventory and ensure availability.

7. Predictive Maintenance Scheduling with BMS

8. Intelligent Asset Management – Life Cycle Forecasting

9. Inventory Management Forecasting

10. Calculation of MTTR, MTTF, MTBF

• Skill measurement

• Quality of spare parts

• Asset functionality and ambient conditions

• Manpower scheduling

11. Advanced Analytics. Advanced Automated Reporting

Interactive dashboards and detailed reporting tools provide real-time insights into FM performance, helping organisations make informed decisions and track progress towards safety goals.

By leveraging AI applications, CAFM systems can become more efficient, responsive, and strategic, enhancing facility operations and user satisfaction.

CAFMTEK is setting new standards in the FM industry with the help of innovative technology:

• Based on Cloud & Mobility technology

• Designed to accommodate all types of Facilities & Office Management Services

• Contract, Asset, Task, SLA, Teams, Event and Resource Management

• Service Provider KPI Module

• Building, Office, Location Management

• Planned Preventative, Reactive, Corrective and Predictive Maintenance

• Inventory Modules for material, spare parts, consumables request management and tracking

• Helpdesk

• Procurement module with a supplier portal, which includes PR requests and approval and procurement process

• Asset Tracking and QR Code

• Snagging & Auditing Module

• Utility Management Module

• Waste Management Module

• Security Plus – Incident Management, Incident Recovery, Rover Observation, Lost & Found

• Visitor Management System

• Ability to connect with any third-party application, IoT, or BMS platform

• Intelligent BI Dashboards for analysis

• Smart mobility solution with an on-the-go dashboard

• WhatsApp AI chatbot

• Integrated with Power BI

• Indoor & Outdoor resource tracking module with Bluetooth beacon, WIFI and GPS

• Intuitive Customer App / Supervisor App / Technician App

• Smart Watches for workforce with CAFM application

• CAMFTEK AI

Why choose CAFMTEK?

• Reduced operational delays

• Real-time data analysis

• Paperless environment

• Workforce efficiency

• Real-time notifications

• Integrated IoT & BMS Solution

• Energy consumption monitoring

• Paperless platform for your business

• White Labeling & Third-Party Integration

• Advanced dashboards and reports

• KPI dashboard and reports

“The appetite to automate and digitalise operations and processes pushes the boundaries. At HITEK, we don’t stop by merely introducing innovation; we believe innovation is a continuous process and technology does not have limits. Artificial Intelligence and Machine Learning are not the future; it is required NOW, and HITEK is on top of it!”

JAVERIA AIJAZ, MANAGING DIRECTOR OF HITEK

bega.com/systembollards

Mastering The Art Of Property Investment

Michael Leighton, Founder and CEO of API Global, shares his insights on how to uncover great property investments by focusing on detailed planning, economic indicators, and market dynamics

Many of us see property investment as a safe bet. We picture a steady stream of rental income from day one and the promise of a lucrative sell-on. While there is no denial that investing in real estate can bring huge rewards, this overly simplistic view can sometimes cause investors to underestimate the complexities involved. As with most things, the devil is in the details. To really get the success you crave, you have to put in the legwork. But what does that look like? What questions do you need to answer to uncover a truly great property

investment that maximises returns and minimises risks?

Establishing investment priorities

Before anything else, you need to decide on your investment strategy. It is tempting to dive headfirst into the market by scouting potential areas and properties. However, that quickly becomes overwhelming without a clear direction.

Before you even open a browser window to peek at listings or maps, take a step back. Forget about searching properties for a moment – your first task isn’t about finding the right place but defining the right plan.

Most investment strategies boil down to two main goals: generating immediate, consistent rental income or aiming for long-term capital appreciation. Knowing which camp you fall into is essential because it directly influences not only the kind of properties you look at but also your entire approach to investing.

Choosing cash flow means you will be looking for properties that can generate reliable rental income from the offset – these will likely be in high-demand urban areas, near major employers or in popular tourist destinations where tenants are plentiful. On the other hand, if capital appreciation is your main goal, look towards areas that are poised for growth, maybe due to upcoming developments, improving infrastructure or economic expansion.

Identifying supply and demand imbalances

Once you have set your investment priorities, the next step is to look for areas where demand

Originally written by

Michael Leighton, Founder and CEO, API Global.

Edited by Aya Zhang.

outstrips supply. Monitor rental rates and vacancy rates closely. Consistently rising rental prices indicate strong demand. Also, look for quick rental turnovers, where listings do not stay on the market long and often receive multiple applications. This trend suggests that the location is not only in demand but also ripe for investment before it hits mainstream awareness. It seems simple enough but takes time and patience to get right.

Start by routinely checking rental rates and vacancy rates across different neighbourhoods. This is not a one-time task but an ongoing process that might take several months to yield insightful data.

Engaging with local real estate agents or a reputable property investment company can also be a great way to get a ground-level view of the market and insights about which areas are getting hotter and which ones are cooling down.

Analysing economic indicators

Obviously, having a good grasp of local real estate trends is vital, but being able to evaluate where the economy is headed is equally valuable.

Things like employment rates, industry growth (specifically those fuelling job growth, such as tech or healthcare) and local government investment are good indicators of an area’s economic health. If an area is experiencing high job growth or major companies are moving in, it usually means more people will need homes, which can drive up property demand and, by extension, values and rental rates.

Keeping abreast of infrastructure developments

As you refine your investment strategy, keeping an eye on infrastructure and construction developments is crucial. It may seem unnecessary, but these projects can greatly influence property values, often turning overlooked areas into hotspots overnight. Whether it is a new motorway, public transit extensions, hospitals, or schools, each can dramatically increase a neighbourhood’s desirability and convenience.

For instance, a new metro line can suddenly make a previously hard-to-access area a prime spot for commuters, boosting demand for residential

properties. Similarly, the announcement of a new hospital or university can lead to an influx of professionals and students, all needing places to live. In the short term, these developments increase an area’s population, but over a longer period they can also result in upgrades to local amenities and further property value increases.

Knowledge of planned developments and their timelines can give you a real head start. By getting in early, you can secure properties at prices that are likely to see an upswing as the projects progress and become more widely known to the public and other investors.

Diversifying investments

While these tips can make a real difference to your investment choices and results, it is also a smart move to consider diversifying to mitigate any possible risks.

Having investments in different types of properties or other regions can keep your overall portfolio healthy and play to varying risk tolerances and investment goals.

If you are risk-averse, you might prefer investing in stable, established areas with consistent rental yields. On the other hand, if you are open to more risk for the chance of higher returns, emerging markets with significant development potential could be more appealing. In this way, you can balance out the risks and maintain a steady flow of income, even if one segment of the market dips.

Seizing opportunities: a smart approach to property investment

Ultimately, success in real estate investment goes far beyond just picking a property or location on impulse or emotion – it demands a strategic, well-rounded approach.

If you base your decisions on data-driven insights rather than just hunches, you will not only minimise risks but also maximise your chances for significant gains. In the end, it is this blend of diligence and analysis that separates the savvy investor from the crowd. Use all the tools at your disposal, and you will make impactful, rewarding investment choices.

Upholding Standards in Development Projects: A Commitment to Quality, Safety, and Excellence

In real estate development, where each project shapes not only skylines but also communities, the beginning stages of piling, foundation engineering, and ground improvement are pivotal. They form the bedrock upon which our vision takes shape, and crucially, they set the tone for the entire project’s trajectory.

A recent report on the UAE construction market shows that by the end of 2023, the UAE hit a record high with $87 billion in awarded projects. The residential sector contributed $27 billion (31%), and the hospitality sector added $4 billion (5%). These investments covered residential, commercial, retail, and hospitality projects.

With years of experience in this industry, I am deeply committed to these foundational

principles. Maintaining the highest standards of safety, quality, and environmental safety is nonnegotiable when establishing the foundations of any development or project.

Building a strong foundation

At the heart of every successful development lies a commitment to excellence from its inception. Our approach to business in the real estate sector is more than just constructing buildings; it’s about creating a legacy that resonates with the people who reside in these communities and one that can stand the test of time. This demands a meticulous focus on every detail, from the initial groundwork to the finishing touches. We prioritise robust piling, rigorous foundation engineering, pile design, shoring and advanced ground improvement techniques tailored to the specific

Originally written by Mark Phoenix.

Edited by Vibha Mehta.

This flagship project signifies the launch of IHG & Sankari’s vision to enhance premium hospitality standards within a residential environment

needs of our flagship project to ensure structural integrity and long-term reliability.

Partners in Quality

Partnering with like-minded contractors and suppliers is essential to our approach. We actively seek partners who share our strong dedication to quality, craftsmanship and reliability, as these qualities underpin every successful project we undertake. To develop our flagship project, we have partnered with the best talent across all disciplines –Foster + Partners, Portia Fox and Yodezeen. Collaborating with seasoned professionals ensures that our projects meet and exceed expectations, benefiting from their profound knowledge of local conditions and rigorous adherence to high standards.

Safety First, Always

experience delivering high-quality luxury and ultraluxury projects is essential. These professionals understand that superior materials and impeccable finishes are a given; they set high benchmarks and leverage their expertise to enhance lifestyles and offer unique features. The collective expertise and experience of the team drive us to deliver an exceptional lifestyle for our owners.

Every Detail Matters

Central to our operations is a deep-seated commitment to the safety and well-being of our team members and communities. We understand that a safe workplace is a regulatory requirement and a fundamental moral obligation. By establishing a culture where safety is the priority, we ensure the protection of our workforce and the seamless execution of our development projects. Our approach to prioritising safety enhances the quality of work and instils confidence. We want our legacy to reflect our care and attention to essential factors such as safety.

Expertise in Luxury

According to Statista, the United Arab Emirates real estate market is experiencing a significant rise in demand for luxury properties, driven by a growing number of high-net-worth individuals seeking investment opportunities. Additionally, the market is projected to grow at an annual rate of 3.03% from 2024 to 2028, reaching a market volume of US$0.80 trillion by the end of that period.

In luxury development, having team members with

As we look to the future, we must sweat the small stuff because we understand that greatness lies in every project detail. From the foundational stages to the final unveiling, our focus on uncompromising quality permeates every decision and action. We continue to partner with those who share the same principles, appreciating their dedication to exceptional work and the people who make it possible.

According to JLL, Dubai and Abu Dhabi are poised for growth, and over 30,000 residential units are expected to enter the UAE real estate market by the end of 2024, indicating significant expansion in residential development. As we look to the future, we are dedicated to building for today and generations to come. This enduring focus on our core values—quality, safety, and excellence—will continue to set us apart, driving us to deliver exceptional projects that stand as testaments to our vision and relentless pursuit of excellence. Through this dedication, we are not merely shaping skylines but forging a legacy of distinction and the highest level of quality in the communities we serve.

Mark Phoenix, CEO of Sankari Properties

Building Resilience

What is the role of structural engineering in climate-adaptive architecture?

While structural engineering is a sub-discipline of civil engineering, it is often considered the core of the field. It ensures that structures can withstand various loading conditions, such as fire, wind, earthquakes, explosions, tsunamis, water and

soil pressures etc. Structural engineers play a critical role in all civil engineering projects, from buildings and dams to tunnels, bridges, water systems, foundations and offshore structures.

Additionally, structural engineering is sometimes involved in designing replacements for parts of

Originally written by Dr. Mustafa Batikha, Assistant Professor, Civil Engineering at Heriot-Watt University Dubai. Edited by Aya Zhang.

Dr. Mustafa Batikha, Assistant Professor, Civil Engineering at HeriotWatt University Dubai

the human body, like bones and joints. As such, it is one of the oldest professions, dating back to when humans first began building and it remains essential to this day.

The civil engineering sector represents approximately 20% of the overall professional workforce, with employment growth projected to increase by 4% by 2032. Structural engineers make up over 70% of civil engineers, as they play a role in almost every project.

Today, structural engineers, like professionals in other disciplines, are responsible for ensuring the sustainability of their designs in addition to safety. Furthermore, they have the critical task of ensuring that structures can successfully withstand postdisaster conditions, supporting economic recovery, especially in light of the increasing impact of climate change. In other words, structural engineers play a significant role in supporting climate-adaptive architecture and design.

For instance, flooding has become a growing concern due to climate change. Recent severe events, such as the recent flood in the UAE and the flooding in Bangladesh that affected over one million families, highlight the urgency of this issue. Floodwater can saturate the soil, compromising the stability of structure. As a result, there will be an increased demand for structural flood-control projects, including flood-retaining walls, dams, water flow networks, and pump stations.

Another rising solution is the use of elevated foundations to keep living spaces safe from flooding. Prefabricated segments will also become more common for flood resistance, as they allow for the integration of flood-resistant materials and detailing. Additionally, they are easy to install before floods and disassemble afterward.

Rising sea levels in coastal areas are a serious consequence of climate change. After 2100, sea levels are expected to rise by 1 to 2 metres, putting an estimated one million people at risk. To mitigate

the threat of coastal erosion, solutions such as constructing seawalls and relocating shoreline facilities to higher elevations will be necessary.

Temperature variations due to climate change pose another risk to building materials. The expansion and contraction caused by these changes can weaken the materials over time, while heat transfer into buildings can add stress to occupants. Engineering research has developed various thermal insulation solutions, such as polystyrene foam, mineral wool, and polyurethane foam. Additionally, specific configurations of cavity walls and slabs can provide effective thermal insulation.

Today, 3D concrete printing allows for the creation of cavity walls and facades that efficiently reduce heat transfer. Moreover, the mortar used in 3D concrete printing has a low cement-to-water ratio, high density, and high strength, resulting in minimal voids, which further reduces heat transfer. Still to add, innovation in construction materials to enhance durability against the impacts of climate change is an ongoing process.

Minimising maintenance needs after a disaster is a key objective for structural engineers when choosing construction materials and structural systems. At the same time, structural engineering research continually focuses on developing solutions and optimising designs to achieve net-zero emissions by 2050, thereby helping to prevent the types of disasters mentioned earlier.

In this context, educational institutions can play a critical role by nurturing innovation and promoting a collaborative approach between academia, industry, and policymakers. By embracing emerging technologies and sustainable practices, these institutions can equip future engineers with the knowledge and skills to develop resilient, futureproof solutions. Partnerships between universities and industries help drive research initiatives, ensuring that designs are not only sustainable but also adaptable to the evolving challenges of climate change and urbanisation.

Stephanie Lutz

Stephanie Lutz, Head of Marketing at Doka Middle East and Asia Pacific, guides us through her pivotal role in driving Doka’s rapid success and growth

Tell us about yourself and your role and responsibilities at the company.

As Head of Marketing for Doka in the Middle East, Africa, and Asia Pacific, I lead our marketing and communication activities across various geographies and business environments. I see my role in marketing as a way to support our growth strategy and position Doka as a key industry player and a trusted partner in providing effective construction solutions that shape the industry.

As a marketing professional, it is fascinating to work with an innovator and a thought leader in the construction industry. Doka has built a plethora of projects, from critical infrastructure to landmarks such as the Burj Khalifa, while simultaneously remaining committed to its ESG goals. This commitment is a testament to Doka’s values and its dedication to a sustainable future.

What are the biggest challenges currently facing marketing, and how do you plan to address them?

In today’s VUCA business environment with shrinking marketing budgets, a challenge is to focus on a few and select goals to create efficient and effective marketing campaigns. Data-driven decision-making can help to leverage important insights to steer those marketing and business decisions, although from my experience, gathering the right data from markets and customers remains a significant hurdle, especially in a B2B context. Being adaptable and committed to continuous learning is important to navigate such challenges successfully and ultimately drive business growth, ensuring marketing efforts are impactful and aligned with our business objectives.

Looking ahead, what are your goals and aspirations for the future of the company’s marketing?

Doka has a strong brand identity in the Middle East, and my aspiration is to further increase our brand awareness, especially in our Asia Pacific markets, where traditional formwork is often used. I see the role of marketing as one of education, particularly when it comes to explaining the benefits of system formwork, not only from a business perspective but also in terms of increasing site safety and long-term sustainability.

I see many of my marketing goals and aspirations being achieved by communicating to our customers and the broader industry how we continuously strive to solve their pain points, primarily through preparation, innovation, and application.