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Customer Engagement What ? Why ? How ?
What is Customer Engagement?
Meaningful Interaction between Customer and the Brand. Emotional Investment - Engage your Customer in between Purchases. Valuable and Frequent Engagement – More Invested your Customer will be for Long Term. Not More Purchases ONLY, but, Sharing your Brand on Social Media with Positive Feedback - INFLUENCERS
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Acquire - Engage - Retain
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Why Customer Engagement? Buy More-Promote More-More Loyalty
Increase Order Sizes – Value and/or New SKUs Improves Cross-Selling Drives Up-Selling Increase Referrals Build Loyalty and Trust
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How to Increase Customer Engagement – Back End Create and Present your Brand Personality Personalise your Communication with your Customer Reward Positive Action by Customers Share Customer stories on Social Media Quick Responses - CRM, Live Chats, Email, Social Media. Create Customer Centric Fun Activities
Build and Practice Customer First Culture Listen to Your Customer and be Responsive Keep Your End of the Contract Seamless Invest Time with Your Customer and his Team Loyalty Programs and Beyond Business Connect.
How to Increase Customer Engagement – Front End?
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Directly Proportional to Employee Satisfaction
Key to Successful Customer Engagement
Honest and Transparent Communication Advisor - Build Consistency Trust - Loyalty
Sales Ki Pathshala Every Wednesday. 9 - 10 AM
A 3 months program on Selling Skills with the gaurantee of a job.
Sales Advisory Sales Management Consulting for Small and Medium Enterprises.
Thank You
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SalesCademy
REFER A FRIEND
1 SKP FREE for Referee
1 SKP FREE for the Reference
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GAIN POINTS & ENJOY SALES KI PATHSHALA (SKP)
CONTACT INFORMATION Strategic Concepts (I) Pvt Ltd WHC Road, Dharampeth, Nagpur 440010
EMAIL ADDRESS hello@consult4sales.com
PHONE NUMBER 9970506000
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MAILING ADDRESS