Contact junjul 2013

Contact Guer nsey’s bi-monthly business magazine | JUN / JUL 2013

CHANGING HORIZONS THE

EVOLUTION

OF

SECTOR REPORTS Investment and growth in Guernsey’s telecoms industry

Published on behalf of Guernsey’s Chamber of Commerce

www.guernseychamber.com

GUERNSEY’S

FINANCIAL TRANSFORMATION PROGRAMME Chamber presented with the facts

FINANCE

INDUSTRY

VIEW FROM THE TOP Tim Cooke the new Island Director at LloydsTSB

PLEASE TAKE ONE

“It’s so refreshing to receive a prompt and professional service which saves us time and money.”

works for me Leanne Dean Cenkos

BusinessPlus from aurigny.com is the perfect solution for corporate travel, covering inter-island flights as well as a comprehensive network of routes to UK destinations. This ‘total travel package’ particlarly appeals to Leanne Dean at Cenkos.

Leanne explains, “BusinessPlus gives Cenkos the flexibility we need. Flight bookings can be changed at the touch of a button essential in our busy industry. I wouldn’t hesitate in recommending Aurigny’s BusinessPlus to other companies.”

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WELCOME GUERNSEY CHAMBER Guernsey Chamber of Commerce, 16 Glategny Esplanade, St Peter Port, Guernsey GY1 1WN Tel: 01481 727483 Email: office@guernseychamber.com The Chamber office is open from Monday to Friday 9.00am - 4.00pm and a meeting room with facilities is available for a small charge.

CHAMBER ONLINE For all the latest news and events, visit www.guernseychamber.com If you would like to become a member of Chamber application forms are available online to download.

PUBLISHERS If you would like to appear in Contact, have a story to tell or simply want to receive a copy, then get in touch with the publisher: GUERNSEY HERALD LIMITED Braye Road, Vale Guernsey GY2 4WX EDITOR Jon Taylor PHOTOGRAPHY Chris George Stacey Upson Please recycle this magazine Contact can be downloaded at issuu.com

Contact Guer nsey’s bi-monthly business magazine | JUN / JUL 2013

CHANGING HORIZONS THE

EVOLUTION

OF

SECTOR REPORTS Investment and growth in Guernsey’s telecoms industry

Published on behalf of Guernsey’s Chamber of Commerce

www.guernseychamber.com

GUERNSEY’S

FINANCIAL TRANSFORMATION PROGRAMME Chamber presented with the facts

FINANCE

INDUSTRY

VIEW FROM THE TOP Tim Cooke the new Island Director at LloydsTSB

PLEASE TAKE ONE

I

n this edition of Contact we are focussed on how our finance industry is evolving. We look at the changing face of Guernsey’s cornerstone industry and study those new initiatives such as image rights and investment funds that generate fresh impetus for a jurisdiction that is under an intense level of scrutiny.

Guernsey has a habit of evolving.

We’ve managed the process through stones, fruit, flowers and finance and we’re currently undergoing somewhat of a change today. Hopefully it’s for the better but a heightened level of criticism from our detractors over recent times, appears to be speeding up the process.

In the wake of government austerity measures in Britain and across Europe, a companies’ affairs have suddenly become a very public concern. At a time when billions are being slashed from public spending, the notion that an equal amount is being shifted offshore may not be correct but is perceived.

Those immersed in the financial services sector have seen austerity arrive at its own place of residence with cuts to staff and budgets across the board. Staff consolidation is becoming a more common phrase heard in the commercial world as dictates arrive from head office to reduce costs.

The majority of those people outside of the hallowed gates of finance could be forgiven for thinking Guernsey’s key industry is on the wane but we’d be wrong.

The financial services environment is diversifying and seeking new opportunities within new markets.

Our reliance on London for new business has changed to a finance sector seeking greater opportunities in the emerging markets. According to one local investment professional many high profile investors have specifically requested that structures are set up in Guernsey, as they want somewhere that is perceived to have

more protection and a more rigorous regulatory regime.

It appears our years of transparency and dedication to our practice is now paying dividends as managers regain confidence in investment opportunities, they are looking to migrate existing structures from other jurisdictions to Guernsey.

As for those doubting our credibility some reassurance should be taken from the clean bill of health we received from the International Monitory Fund. Backed up with the island’s compliance to tax information exchanges stipulated by the OECD, Guernsey has emerged from the recent financial finger pointing not just unscathed, but with its reputation intact and respect bolstered.

It should also be celebrated that local industry, government, and individual businesses have been getting up there and speaking to parliamentarians and explaining Guernsey’s position, why it’s here in the first place, and what benefit Guernsey has to Europe. Seven year’s ago when I started working on Contact we ran an article on how Guernsey’s government and business community had to engage with greater focus on external opportunities and challenges. We have done exactly that.

Our focus on the investment sector in this edition demonstrates it’s not a case of an island setting up financial structures to assist companies in hiding away from tax - its about setting up structures to facilitate investment and generate wealth, and prove the benefits of Guernsey to Europe and the rest of the world.

Jon Taylor Editor

3 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

INTHIS ISSUE.

IT SECTOR UPDATES

IMAGE RIGHTS

VIEW FROM THE TOP

FUTURE OF THE FINANCE INDUSTRY

TECHNOLOGY AND THE TRADE

News People Chamber news Investment reviews

06 14 25 26

IT review

29

Keeping small business connected

32 34

Pushing telecoms in the right direction

Global realignment

Investment review Making unessecary assumptions

Evolution of the finance industry View from the top Tim Cooke, Island Director Lloyds TSB

IT review

38

IT review

44

Staying ahead of the technology game

IT review PUBLICi IT review Contact report Image rights

Say hello to big data

The Guernsey Chamber of Commerce accepts no responsibility for the views expressed by the editor or contributors to Contact magazine. The publisher (Lighthouse Media) accepts no responsibility for errors or copyright in articles supplied by contributors or advertisements in Contact magazine.

4 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

42

How technology can help the trad

46 48 52 54

Same Focus

New Name

Canaccord Genuity Wealth Management is the new name for Collins Stewart Wealth Management. As an award winning wealth manager, we are committed to providing investors locally with a broad array of investment opportunities.

We focus on both the finer details and the bigger picture in our drive to meet the individual needs of investors in today’s ever-changing world.

To find out more call Anne-Marie Collivet on +44 (0) 1481 712889 or visit www.canaccord.com/offshore Investment involves risk. The value of investments and the income from them can go down as well as up and investors may not get back the amount originally invested.

This advert is issued by Canaccord Genuity Wealth Management which is a trading name of Canaccord Genuity Wealth (International) Limited (“CGWI”) which is licensed and regulated by the Guernsey Financial Services Commission, the Isle of Man Financial Supervision Commission and the Jersey Financial Services Commission and is a member of the London Stock Exchange and the Channel Islands Stock Exchange. CGWI is registered in Guernsey and is a wholly owned subsidiary of Canaccord Financial Inc. Registered office: 2 Grange Place, The Grange, St. Peter Port, Guernsey, GY1 2QA.

News

GOT NEWS?

Email us at: info@lighthouseci.com or write to: News Desk, Contact, Guernsey Herald Group Limited, Braye Road Ind Estate, Vale, GY2 4WX

Blue Islands dedicate aircraft and buy spare for new inter-island service

Rob Veron

Babbe advise management team in Ipes deal 06 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

Blue Islands dedicate aircraft and buy spare for new inter-island service Today, Blue Islands launch a new, premium inter-island service for the Channel Islands. The new offering, named ‘Blue Shuttle’ is a dedicated 46 seat aircraft servicing only the route between Guernsey and Jersey. In addition a further ATR 42 aircraft is being acquired, purely to serve as a back up for the inter-island route.

The ATR aircraft is operated by two pilots and a member of cabin crew on every flight, for passenger comfort, safety and peace of mind. Complimentary lounges hosted in both Jersey and Guernsey airport are available for all Blue Islands passengers, as standard when travelling with Blue Islands.

Rob Veron, managing director of Blue Islands says, “As leading business centres, it is imperative that our inter-island service reflects the stature of our passengers, so of course we are responding to that.”

Mr Veron continues, “We understand how vital the interisland service is and that punctuality and reliability are key. We have focused on improving punctuality and our April statistics reported 94% punctuality on inter-island flights. However, the aviation industry is a challenging one and unpredictable occurrences such as weather, technical issues and reactionary delays from inbound aircraft serving other routes inherently cause frustrating delays.

By having a spare, unscheduled aircraft, Blue Islands will minimise disruption and maximise the reliability and punctuality of our services. The Blue Shuttle will be dedicated to the inter-island route,

providing a dedicated service between the islands with up to ten flights a day.

This is a substantial investment, but an essential one for our loyal passengers travelling between the islands.”

Travelling between the islands on the larger, more spacious ATR aircraft has many benefits for passengers.

“The inter-island ATR experience is worlds apart. There is no need for ear plugs, and it offers enough space to stow overhead luggage or read the paper. It’s just a shame the short flight time means we can’t serve our trademark complimentary Champagne.”

The Blue Shuttle comes with a new schedule with better flight options for business travel, group travel and European connections.

“The new schedule provides sufficient capacity to serve the entire needs of Jersey and Guernsey passengers between the islands and connections are improved for our inbound tourists to enjoy twin-island breaks from our four European destinations.”

The acquisition of a further ATR (the spare aircraft) will be completed over the coming weeks and until then the airlines’ Jetstream fleet will be allocated as back up.

“The acquisition of the new aircraft is well underway. As a dynamic, independent business, we are able to react quickly to market demand, investment appraisal and industry changes to provide new and appropriate services.”

Stuart Tyler (Partner) and Darren Stephens (Consultant) were the team at Guernsey Advocates Babbé that advised the Ipes Ltd management team on the secondary management buy-out of IPES Guernsey (Holdings) Limited by Silverfleet Capital. Ipes (the Guernsey-headquartered provider of fund administration and outsourcing services to the private equity industry), was acquired for a consideration of 50 million from RJD Partners.

Darren Stephens of Babbé said, “We were delighted to be involved in this transaction and help the management team conclude what was a challenging and complex acquisition and investment. This acquisition underlines the confidence that exists in the Guernsey funds sector and we believe will be one of the highest value Guernsey based acquisitions of the year”.

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News Increasing use of social media poses challenges for employers AN INCREASING use of social media for both business and pleasure presents employers with significant HR challenges.

At the recent AO Hall employment conference, held in association with GTA University Centre, more than 70 HR professionals heard from a panel of speakers on how employers need to adapt their workplaces to cope with the challenges of employing four different generations.

‘As Generation Z joins the baby boomers, Generation X and Generation Y in the workplace, it presents employers with a huge challenge of meeting the diverse needs of these very different generations,’ said Louise Hall, AO Hall partner.

‘One of the biggest challenges is the use of social media at work. This is something Generation Z has grown up with and so is an intrinsical part of how they live their lives. The blurring of the traditional distinctions between work and home life is creating HR issues that are accidents waiting to happen.’

AO Hall associate Rachael Beresford urged employers to have a clear policy on the use of social media for all staff, both in and outside of the workplace.

‘There are so many aspects for employers to consider, including referring to social media during the recruitment process, accessing social media during work hours, inappropriate use of company information, bullying and harassment of colleagues or clients and so the list goes on,’ she said.

‘It is also equally important for employers to make clear to their staff how activity will be monitored and the sanctions which will apply if social media is used in a manner that is prohibited under the policy.’

It is reported that around 70% of recruiters have rejected prospective employees due to the comments they have posted online and so while it

may be tempting to use social media during the recruitment procedure, it is important to be aware of the risks.

‘Even looking at online sources can cause potential problems for an employer if inappropriate information is then taken into account in the recruitment decision. To avoid such problems arising, an employer can either choose to ban the use of social media in its recruitment process or make sure that staff involved in recruitment are appropriately trained. This should include training to identify and eradicate conscious or subconscious unlawful discrimination when making a recruitment decision.

Whilst employers have seen the advantages of social media in helping them disseminate news quickly, they should also be aware of the risks of staff making comments online which could potentially damage the reputation of the company, its staff, customers or clients or even be construed as being the view of the employer. A well drafted social media policy can make clear what employees can and cannot do when it comes to making comments online.

‘However, employers should not assume that they have the right to restrict an employee’s freedom to express views on social media where these are personal views and do not have a work-related context. In considering damage to its reputation, an employer’s response needs to be proportionate and reasonable in the circumstances and any perceived damaged to the employer or business must be more than just speculative, said Mrs Beresford.

Policies also need to consider the ownership of contact lists on professional social networking sites such as LinkedIn, particularly when an employee leaves.

‘This can raise two issues, who owns the contact list and who owns the account,’ said Advocate Hall.

‘Where a contact list has been created as part of the employment and is stored on a company’s systems, ownership will vest in the employer under the Database Rights (Bailiwick of Guernsey) Ordinance 2005 regardless of whether that information can be accessed remotely from an employee’s personal device.’

She said it was still a matter of legal interpretation as to who would own legally own a professional networking account but advised companies to be proactive to avoid any confusion.

‘To protect the company’s business connections, terms and conditions should clarify who owns LinkedIn and similar accounts and the information on those accounts. Whilst untested in the courts, this sort of clause would be a starting point from which to argue that the accounts, and more importantly the contacts within the accounts, belong to the business,’ she said.

Advocate Hall added that companies which include restrictive covenants in their employment contracts, limiting employees’ activities for a period of time after termination, should also consider including a clause within their social media policies prohibiting employees from updating their employment status on any networking site.

‘This should avoid any argument over whether updating employment status could be viewed as solicitation’, she said.

The conference, which was moderated by Dave Moss from Wingman Performance Consultants, also covered issues including maternity and paternity leave and sabbaticals. AO Hall group partner Paul Buckle also gave an overview of different pensions options and shared advice on how employers can modify pension schemes to take account of different retirement ages, contribution rates and transferability.

GFSC to co-operate with securities regulators The European Securities and Markets Authority (ESMA) has approved the cooperation arrangements between the Guernsey Financial Services Commission (GFSC) and the EU securities regulators for the supervision of alternative investment funds, including hedge funds, private equity and real estate funds. ESMA has negotiated the agreement with the GFSC on behalf of all 27 EU Member State securities regulators

as well as authorities from Croatia, Iceland, Liechtenstein and Norway.

The co-operation arrangements include the exchange of information, cross-border on-site visits and mutual assistance in the enforcement of respective supervisory laws.

This co-operation will apply to Bailiwick of Guernsey alternative investment fund managers (AIFMs) that manage or market alternative investment funds (AIFs) in the EU

08 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

and to EU AIFMs that manage or market AIFs in the Bailiwick of Guernsey. The arrangements also cover co-operation in the cross border supervision of depositaries and AIFMs’ delegates. The agreement will take the form of a Memorandum of Understanding (MoU) between the EU securities supervisors and the GFSC.

GOT NEWS? Email us at: info@lighthouseci.com or write to: News Desk, Contact, Guernsey Herald Group Limited, Braye Road Ind Estate, Vale, GY2 4WX

Standard Chartered lose their vision for a good cause Staff of Standard Chartered will stride out blindfolded on Saturday 1 June to raise money and awareness for the Bank’s initiative, Seeing is Believing, in partnership with the Guernsey Blind Association.

26 members of staff from the Guernsey operation of Standard Chartered Bank will embark on a Blind Marathon which will involve each participant walking a mile blindfolded and assisted round a specially created course. The Marathon will start at 9am at Les Echelons, St Peter Port, later finishing in the same place. The final leg will be completed by young members of the Guernsey Blind Association, whose fundraising day coincides with Standard Chartered’s Blind Marathon.

In addition three participants, including Standard Chartered Trust’s Chief Executive Officer, Trevor Kelham, will go on to complete a Blind Triathlon to further add to their fundraising efforts. This will involve an 800 metre swim across Havelet Bay using blacked out goggles, as well as cycling back to the South Esplanade, blindfolded on a tandem, and finishing their final mile walking blindfolded.

Seeing is Believing (SiB), Standard Chartered’s own global initiative, was launched in 2003 in conjunction with the International Agency for Prevention of Blindness (IAPB) and has raised over US$50 million to try and prevent and treat avoidable blindness, and has helped over 28 million people so far. Every dollar raised for SiB is matched by Standard Chartered Bank.

The Bank announced at the Clinton Global Initiative in 2011 that it would step up its efforts to raise US$100million by 2020 to build sustainable eye-care services across Asia, Africa and the Middle East, almost trebling its fundraising for the prevention of blindness from 2003 to date. With nearly 90% of avoidable blindness occurring in the developing world, this is a health issue that resonates across the Bank’s global footprint.

Trevor Kelham, Chief Executive of Standard Chartered in Guernsey said: ‘We are really looking forward

to what I hope will be a successful ‘Blind Marathon’, raising both vital funds and awareness for SiB. I’m also delighted to have the opportunity to partner with the Guernsey Blind Association for this initiative, further helping to increase our efforts. Our own SiB initiative is aimed at eradicating preventable blindness and every pound donated to SiB is matched by the Bank, doubling our impact on the ground.

A simple corrective cataract operation costs as little as US$30 so we are highly motivated to raise as much money as possible. Our Blind Marathon also resonates with the Bank’s brand promise of being ‘Here for good’. I’m really excited to take up this challenge and I hope we can encourage many Islanders to come down to Havelet Bay sea wall and cheer us on and give generously to this worthy cause.’

Debbie Clarke of the Guernsey Blind Association said: ‘We are really excited to have this opportunity of partnering with Standard Chartered during their ‘Blind Marathon’. We are a local charity which provides financial and emotional support for anyone living within the Bailiwick with visual loss. The Association funds eye tests and glasses, and specialised equipment to help someone with loss of sight stay in employment as well as maintain independent living skills. This Blind Marathon is a truly fantastic opportunity of highlighting the problems individuals can suffer as a result of visual loss.

Sometimes all that is required is a small operation or additional magnification to enable an individual to maintain a normal working and family life and allow them to join in with activities that they may well have otherwise felt unable to join in and participate with. I hope that this great community event will help raise awareness of this.’

If you would like to donate money for this worthy cause, please go to: http://seeingisbelieving.org/ support-us/sponsor-a-fundraiser/ guernsey-blind-marathon-andtriathlon

Local agency attends European marketing event Crowd Media will be attending Europe’s premier marketing event at Olympia in London on 26 & 27 June 2013. The Guernsey digital communications agency were approached by Centaur Media after their research highlighted the company as one of the premier social and digital thought leaders in the UK marketplace.

The high profile exhibition boasts attendance from 34 of the UK’s top brands and over 50 of the top global brands made an appearance at the 2012 event. The audience attracts brand managers, marketing directors and retail trade marketers from companies including M&S, Argos and Tesco. Crowd Media will be hosting ten round table discussions over the two day event, in the Retail Therapy Zone, talking exclusively on the subject of social media for retail. “Social Media is now recognised as an inherent part of the marketing landscape but often seen as a bit of a “bandwagon” that many have jumped on too quickly. Many retail marketers still question its value and are unsure how best to use it. Customers are looking for service and an experience - not just to buy,” said Crowd Media’s founder, Jo Porritt.

Guernsey delegation heads to the US A delegation from Guernsey is heading to the US to showcase Guernsey’s finance industry offering to clients on the other side of the Atlantic.

The team is being led by Fiona Le Poidevin, Chief Executive of Guernsey Finance – the promotional agency for the Island’s finance industry – and is covering Miami, New York City and Boston during the next two weeks.

Miss Le Poidevin said: “The US is a mature and established market and Guernsey has had good links in the past. For example, a major factor behind Guernsey’s rise as a leading centre for private equity was when one of the largest US private equity houses, Kohlberg Kravis & Roberts (KKR) & Co. L.P., established a fund in Guernsey which listed on Euronext Amsterdam. At the time it was particularly innovative and as a result won a series of awards, which really put Guernsey on the map in the minds of fund managers in the US.” Highlighting Guernsey’s position as a leading international funds centre will be the focus of the messaging from the team attending the International Bar Association (IBA) conference in Boston on Monday 10 and Tuesday 11 June. Miss Le Poidevin will be joined by Guernsey industry practitioners Caroline Chan from Ogier, Gavin Farrell from Mourant Ozannes, Patricia White of Legis Fund Administration Services and PwC’s Evelyn Brady.

The visit follows from Guernsey Finance leading a delegation to attend last year’s private equity funds conference SuperReturn USA in Boston and the agency spearheading a team representing the Island at the private wealth STEP LatAm conference in Panama at the end of 2011.

www.guernseychamber.com | JUN / JUL 2013 | CONTACT | 09

News Gavin St Pier is key speaker at Greenlight breakfast event

Speaking at a breakfast event hosted by business transformation specialist, Greenlight in May, Treasury & Resources Minister Gavin St Pier highlighted the importance of effective change management in the shaping of Guernsey’s future.

He commented on his experiences of change management both in his role as political champion for the Financial Transformation Programme (FTP) and in the broader business world.

Deputy St Pier said, “Change management is still often seen as a complicated, feared and confusing thing. This doesn’t have to be the case.

The simple approach is usually the best.

Understanding that change is inevitable is the first step in achieving progress.” St Pier is States of Guernsey’s Policy Council lead on the FTP, designed to strip 10% of recurring annual expenditure out of government by the end of 2014.

Held at Les Cotils between 8:30 and 10am, this was Greenlight’s first breakfast event on the island. Founded in St Helier in 2008, the consultancy opened its Guernsey office last July in St Peter Port. Sarah Gaudin, senior consultant and head of Greenlight’s Guernsey office, explained: “The primary aim of this event was to demystify the subject of change management.

This widely quoted term is still not fully understood. We wanted to strip away any confusing jargon and talk in simple language about what makes good change leaders.”

While this is the first Guernsey event for Greenlight, it is the sixth event the company has hosted across the Channel Islands. The aim as always was to educate delegates on specific topics relating to change that could benefit their businesses. Ms Gaudin said, “Today, we focused on the tools we use to make change happen

effectively; that encompassed management of programmes and projects, people management, and the use of processes and technology. I sincerely hope our delegates took away practical tips that they can use in their own change projects.”

Joining Gavin St Pier as a speaker was Dr. Elaine Monkhouse, independent executive coach and change management consultant. Following eighteen years as a consultant plus roles with KPMG, BT and the London Stock Exchange, Dr. Monkhouse now specialises in individual performance coaching and support for organisational change. She said, “Leadership and change have become synonymous. The principles of delivering effective change are simple to talk about, but often complex to put into practice – I hope we may have de-mystified a few things today. ”This inaugural event is the first of what will become quarterly Greenlight breakfast briefings in Guernsey. Each time, speakers will be invited to present to an audience of 40-60 C-level executives, including those overseeing programme or project management roles, covering a range of market sectors.

Greenlight CEO and IOD Young Director of the Year 2012, Eliot Lincoln, said, “We’ve had tremendous success with similar events we’ve held in Jersey. The Q&A sessions between delegates and speakers often lead to debate that is both engaging and progressive. We hope to make Greenlight breakfast briefings a hotly anticipated fixture in the Guernsey business calendar.”

Consumers invited to contribute to CICRA groceries study CICRA (the Channel Islands Competition and Regulatory Authorities) is seeking the views of members of the public in Guernsey and Jersey as part of its groceries market study in the Channel Islands.

CICRA is inviting the public to share their experiences about how often they shop for groceries and where they shop.

The study, which focuses on all groceries sold at supermarkets, convenience stores and farm stores (not solely food and drink) aims to identify the extent to which there are price differences between the Channel Islands.

CICRA is also investigating the costs involved in the supply and retailing of groceries in the islands, such as shipping and freight, and will examine the cause of any price differences and the extent to

which they can be explained or justified.

CICRA chief executive, Andrew Riseley, said: “The purpose of the study is to provide consumers with greater transparency on the reasons they pay the prices they do.

Understanding why customers shop at one store (as opposed to another) and the extent to which price, quality and service inform consumers’ decisions is an integral and important part of understanding how competition in these markets currently works.

“The aim of this study is not necessarily to seek to alter the current situation in the groceries supply chain but to provide clarity and a greater understanding of the costs involved in supplying groceries to Channel Islands’ consumers.

While CICRA does not have the power under

10 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

the competition laws in either island to require retailers to reduce their prices, if there are steps CICRA can identify that may increase competition in this sector, or if higher prices are not commercially justified, then it will make recommendations to the Commerce and Employment department in Guernsey and the Economic Development department in Jersey as to measures that could achieve better outcomes for consumers.

Interested parties can access the survey online from links on CICRA’s website: www.cicra.gg.

Alternately, consumers can request a hardcopy of the survey by contacting CICRA on 01534 514900 or 01481 711120. The deadline for survey responses is 12 noon on Monday, 1 July 2013.

GOT NEWS? Email us at: info@lighthouseci.com or write to: News Desk, Contact, Guernsey Herald Group Limited, Braye Road Ind Estate, Vale, GY2 4WX

British Institute of Facilities Management launches Channel Islands’ branch

The growing facilities management industry in the Channel Islands will have access new training opportunities following the launch of the local branch of the British Institute of Facilities Management.

The launch events in Guernsey and Jersey attracted more than 100 facilities management professionals who were given details about the Channel Islands branch will give them opportunities for networking and training.

‘BIFM has 13,000 members across the UK and so it’s a real boost to the facilities management industry in the islands that we are now part of this body. Training until now has been very limited and so we are looking at having regular events to ensure the whole facilities management industry is operating at the very highest level,’ said Darren Etasse, joint managing director of AFM, who has taken on the role of deputy chair.

A new committee, which includes members of ISS, G4S, RBS, ABN Amro, Investec, Kleinwort Benson and GFSC, has been put together and is already planning the group’s first event in June, which will highlight the legal issues and requirements of electrical, water and PAT testing.

The launch events were attended by Gareth

Tancred, CEO of BIFM, who gave an overview of the facilities management industry and the future direction of BIFM and Linda Hausmanis who spoke about BIFM qualifications.

‘We were delighted with the number of facilities management professionals who took the time to join us, this really shows the need for the Institute to support the Channel Islands. Anecdotal feedback included that this was the first local facilities management event for some delegates, and that it was great to bring the FM community together in this way,’ he said.

‘I look forward to supporting the branch, and will watch with interest the islands’ growth as they advance the FM profession across the Channel Islands. As an Institute, we will continue to identify any potential gaps in coverage and consult with members as to how we can close these, enabling the best access to BIFM support for all our members.’

Aon Insurance Managers (Guernsey) hosts MasterClass in London Aon Risk Solutions, the global risk management business of Aon plc (NYSE: AON) hosted a Captive and Insurance Master Class in London.

The AonGuernseyMasterClass2013 was held at the Chartered Accountants Hall on Tuesday, 30 April 2013.

Delegates received presentations from a variety of speakers from Aon, its clients and service partners including Rolls Royce plc and Barclays. The sessions covered the latest applications for captive insurance and reinsurance solutions, the use of cell structures plus expert accounting and investment briefings. The audience also heard from Guernsey’s Minister for Commerce, Kevin Stewart who outlined why Guernsey has a competitive edge which has led to it maintaining its position as Europe’s largest captive insurance domicile.

Paul Sykes, Managing Director of Aon Insurance Managers (Guernsey), commented “We have been greatly encouraged by the growing interest in our annual Master Class. The number of delegates attending has grown to well over 100 this year representing 58 different companies. The feedback we received reveals risk managers are keen to

embed their captive insurance companies more deeply into their risk management practices. Attendees were actively seeking fresh and innovative ways of using their captive insurance companies and protected/incorporated cells.”

Recently released statistics support that positive attitude with 15 new international insurers having been created in Guernsey during the first quarter of 2013, including protected cell companies and protected and incorporated cells.

Guernsey now has 752 licensed insurance entities.

Paul Sykes, Managing Director of Aon Insurance Managers (Guernsey), commented “We have seen significant growth in cell activity within our White Rock Guernsey Protected Cell and Incorporated Cell companies. Much of thatgrowth comes from in increasing demand for structuring collateralized reinsurance and insurance linked security solutions to our clients. However growth has also derived from demand for conventional captive solutions from energy sector clients and insurance company owners relocating their companies to Guernsey from Bermuda”

www.guernseychamber.com | JUN / JUL 2013 | CONTACT | 11

News Itex makes the top four at prestigious awards event Itex was one of 11 companies shortlisted for the Service/Hosting Provider category at the Data Centre Solutions Awards. At the ceremony which took place on 23 May, the 11 were whittled down to the last four with Itex being the only Channel Islands organisation to reach the final.

The Data Centre Solutions Awards reward the products, projects and services as well as honour companies and teams operating in data centre fields. Their aim is to recognise the achievements of end-users, channel partners and vendors alike.

Selections were made initially from a written

submission from companies themselves followed by client endorsements and nominations of the shortlisted organisations. The judges then selected the final four and the overall winner.

Glyn Harris, Itex Head of Sales in Guernsey and who attended the event, was delighted to have made the final stages: “This is the first time we have entered a submission for these awards and were pleased to have even reached the shortlist. To have then been announced as one of the last four when we were up against companies with extremely large

datacentre facilities all around the country was a real achievement. Itex has made significant investment in our datacentre facilities and we are seeing an increasing take up of our hosting facilities. We are very proud to have our services recognised in this way.”

The Awards took place on 23rd May at the Millennium Gloucester Hotel & Conference Centre in London in front of over 300 guests from across Europe. The Service/Hosting Provider Award was one of 19 categories. The winner in the category was UKFast.

Carey Olsen advises Silverfleet Capital on £50 million Ipes buyout Advocate Tom Carey

Carey Olsen has provided Channel Islands-specific corporate and regulatory advice to Silverfleet Capital in its £50 million buyout of leading fund administration and private equity specialists, Ipes, from RJD Partners.

The firm drew on its group expertise for the buyout fielding a pan-Channel Islands legal team led by partners Tom Carey in Guernsey and Guy Coltman in Jersey with support from associates John Scanlan and David Taylor. The team established the Guernsey acquisition structure, carried out due diligence and advised on the competition law and regulatory issues that were associated with the acquisition.

Silverfleet Capital is a global private equity firm specialising in mid-market buyouts. It has

a reputation for “buy to build” investments and plans to develop Ipes through organic growth and acquisition with an emphasis on international expansion. The acquisition is subject to regulatory clearance.

Ipes is one of Europe’s leading providers of fund administration and outsourcing services to the closed-ended asset class with a particular specialism in private equity. Founded in Guernsey in 1998, the business employs 130 staff and administers in excess of $50 billion in assets from its offices in Guernsey, Jersey, London and Luxembourg.

Carey Olsen worked alongside Travers Smith (legal), DC Advisory (corporate finance), PwC (financial and tax), LEK (commercial) and Kinetic (regulatory) and financing was provided

by Lloyds Bank and HSBC.

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Advocate Carey said: “We were very pleased to be able to support Silverfleet and Travers Smith in what is a very significant deal in the private equity fund administration space. It is an exciting time for the management of Ipes and we look forward to seeing them grow their business internationally while retaining a centre of excellence in the Channel Islands.”

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PwC survey illustrates importance of evolving career attitudes for Channel Islands businesses

Businesses in the Channel Islands need to adapt their recruitment and retention strategies to align themselves with the changing attitudes of a new emerging workforce, according to a study completed recently by PwC. PwC’s ‘NexGen’ survey highlights that the ‘millennial’ generation of workers (those born between 1980 and 1995) would choose workplace flexibility, work-life balance and the opportunity for overseas assignments

over financial rewards, something that Evelyn Brady, Partner at PwC Channel Islands, believes businesses in Jersey and Guernsey should pay close attention to.

The comprehensive survey of over 44,000 workers, the largest global generational study ever conducted, was undertaken in conjunction with the London Business School and the University of Southern California.

It compares attitudes towards careers and the work experience among millennials and non-millennials (those born before 1980) at the same stage of their careers.

The study reveals that millennials are more likely to stay in a job if they feel supported and appreciated, are part of a cohesive team and have greater flexibility over where and how much they work. This contrasts with the non-millennial generation, who place greater importance on pay and development opportunities.

Flexibility is seen as a key priority for both generations of workers, with 21% of female and 15% of male respondents saying they would give up some of their pay and delay a promotion in exchange for more workplace flexibility. However, unlike past generations who were willing to work beyond their contracted hours in the hope of rising to higher-paying positions later on, millennials are largely unwilling to give up a good work-life

balance.

PwC’s Channel Islands firm sees the study as carrying important messages for the islands, as they continue to target talented local graduates back to join the workforce.

“Overall, the study shows millennials want more from their jobs than just financial reward.

In light of the findings of the NextGen study, in order for organisations to be an employer of choice they should be considering the flexibility of their work culture, how they leverage technology and how they can build a sense of community. Companies will need to free themselves from the traditional ‘nine to five’ mentality and re-think how they attract and reward their workers. Otherwise they risk losing the best talent to other companies either on or off island,” said Mrs Brady.

Mrs Brady says the key to success for PwC in the Channel Islands, has been understanding what is important to each individual and being flexible so that client and employee needs can be met: comprehensive ‘back to work’ support for new parents which include mentoring, networking, discussion and information resources to provide advice with practical parenting issues and help maintain the right work-life balance.

Legis Group named in Top 25 list Legis Group has been listed in Private Client Practitioner’s Top 25 Trust Companies 2013, a showcase of the leading trust companies in the UK and Crown Dependencies.

The results were announced this week by Private Client Practitioner, a publication for leading private client professionals.

The annual list, now in its fourth year, aims to identify, recognise, introduce and promote the Top 25 Private Client Trust Companies and finalists are selected based on data received on market intelligence and an independent assessment of key data.

“It is great to be recognised in this respected list. It is a fitting reflection of the growth our business has seen in the last 12 months and reinforces our position as best of breed independent,” said Stuart Platt-Ransom, group managing director of Legis Group.

“Legis has received a number of accolades,

this included, which really highlight the hard work, dedication and experience of the team,” he said.

Earlier this year, seven individuals from Legis were recognised in the Citywealth Leaders List 2013. Among them, Alison Parry, managing director of trust & corporate services and Stuart Platt-Ransom, group managing director each featured in the ‘Leading Trustees – Honours List’ category.

Mrs Parry received further acknowledgement this year, winning the “Women in Wealth” award at the Citywealth International Finance Centre Awards 2013, while Mr Platt-Ransom was the only Guernsey individual selected to be shortlisted in the “Outstanding Individual of the Year” Category at the 2013 Citywealth Magic Circle Awards.

Both individuals were also named in Private Client Practitioner’s ‘Top 50 Most Influential 2012’.

www.guernseychamber.com | JUN / JUL 2013 | CONTACT | 13

News Companies unprepared for cyber attacks Channel Islands’ companies are at risk of incurring significant expense dealing with the aftermath of a cyber attack.

As a UK government commissioned survey reveals the number of cyber attacks hitting businesses has soared in the past year and it is discovered that international cyber terrorists are specifically targeting Jersey, Rossborough is warning companies that they are potentially under insured to deal with the aftermath of an attack.

‘Cyber criminals are becoming increasingly sophisticated and companies are more at risk than ever of having their cyber security compromised,’ said managing director of Rossborough Guernsey Ian Stewart.

‘Keeping electronic information safe and secure is vital to a business’s bottom line and no sector is immune from attack. The information that every company has stored can have a financial value and companies shouldn’t underestimate the cost of rectifying an attack.’

Mr Stewart said that there is a misconception that traditional liability products address internet exposures but that liability for loss of customer or employee data is not typically covered under a corporate insurance policy.

‘Some existing business insurance policies that offer general liability and director and officer liability may provide a measure of coverage for those areas but most companies will only discover if there are any gaps in what is and

what isn’t covered after an attack,’ he said.

‘For a company operating in today’s high-tech world, computer networks provide numerous services including internal and external email, with file transfer capabilities, and every company has a website supplying information about the company, its products and services, and possibly e-commerce. It can be as simple as a password of insignificant strength to open a door to hackers.’

The Information Security Breaches Survey, commissioned by the Department for Business, Innovation and Skills (BIS), found some of the incidents caused more than £1 million of damage. The survey showed 87% of small firms experienced a security breach last year, which was a 10% increase on 2011, and 93% of large organisations had also been targeted. Affected companies experienced 50% more attacks on average than a year ago.

‘Businesses can protect themselves in the event of a cyber attack. Cyber Liability Insurance coverage offers cutting edge protection for exposures arising out of all forms of electronic communications. It addresses the first and third-party risks associated with e-business, the Internet, networks and informational assets, and can be built on a modular basis to suit any business’s needs,’ said Mr Stewart.

Areas of cover that businesses should consider include; Multimedia Liability, covering liability in the event of being sued as a

result of information provided through a website, such as breach of copyright, libel or slander.

Security and Privacy Liability, for data breaches that result in being sued by affected customers, covering legal costs and any damages awarded.

Crisis Management Costs insurance, for costs in the event of a breach such as notifying affected customers, offering credit monitoring, setting up call centres for concerned customers, and bringing in forensic teams to ascertain the reason for the data breach and potentially remove a hacker from systems.

Data Recovery and Business Interruption insurance, covering costs incurred to restore affected data, or lost revenue as a result of a data breach. Regulatory Defence Costs, for legal costs to comply with any regulatory action taken following a data breach, and Cyber Extortion insurance, covering costs that may be incurred in the event a hacker stealing data from systems and then demanding a ransom to avoid leaking the information.

‘A few years ago, cyber insurance was expensive, but the market is moving and the prices are falling as insurers understand more and more the risks involved. It depends on what the client is doing, their database and profile, but we can’t stress how vital it is to ensure cover is in place to protect if the unexpected happens,’ said Stewart.

Herm-bound Guernsey Post complete community project

A team from Guernsey Post travelled to Herm Island last week to take part in a community project to help Herm gardeners Brett Moore and Rosie Wheeler prepare for the upcoming Britain in Bloom ‘Champion of Champions’ competition.

The project coincides with Guernsey Post’s latest stamp issue which celebrates Herm with six stamps depicting different parts of the island (see photo sent with press release).

The Guernsey Post team, which included two visiting representatives from Barbados Post, spent the day transforming an overgrown area at the top of Herm hill, known to the locals as The Bird Cage, into a beautiful view point.

Their work was overseen by head gardener Brett Moore and assistant gardener, Rosie Wheeler who were extremely grateful to Guernsey Post for their assistance.

“Without the help of Guernsey Post, it would have taken us days to complete this task; we are delighted that they have chosen to support us in this very worthwhile project. We have invited Guernsey Post back to Herm when the judges of Britain in Bloom are visiting, we believe that it would add a wonderful touch if Guernsey Post are able to explain the work that they put in, to the judges” said Brett.

Cassandra Fish, communications manager for Guernsey Post, said: “Everyone in the Bailiwick knows, and everyone who visits the Bailiwick soon discovers

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that Herm is a very special island. Here at Guernsey Post, we are thrilled to have been able to contribute to a project which will not only help to conserve Herm for years to come but will also help the island prepare for the Britain in Bloom Champion of Champions competition – Good Luck Herm we’re rooting for you!”

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People

Advocate Mark Helyar appointed Bâtonnier of the Guernsey Bar

ADVOCATE Mark Helyar has been appointed Bâtonnier of the Guernsey Bar. A partner at Bedell Cristin Guernsey, Advocate Helyar was elected by his fellow Bar Council members and took over from Advocate John Greenfield at the beginning of November 2012.

The Bâtonnier is the head of the Guernsey Bar and is appointed for a period of two years.

The Bâtonnier’s wide responsibilities range from dealing with complaints of misconduct to liaison within the States of Guernsey on legislation reform.

“I am delighted to be appointed Bâtonnier by my colleagues and look forward to the role during a particularly challenging period of change,” he said.

“Areas currently under review include the structure of professional training and qualification and rules of professional conduct.”

He has a particular objective to work with the Citizen’s Advice Bureau to encourage more mediation in small civil claims, and promoting counselling in difficult family disputes as an alternative to litigation.

An Old Elizabethan, Advocate Helyar studied Environmental Sciences at the University of East Anglia before returning to Guernsey to work initially in the civil service, where he was responsible for enforcement of Fisheries legislation at the height of the fishing dispute in the mid-nineties.

As a result of a number of prominent arrests and prosecution of French fishermen he acquired a taste for law and decided to change career path.

In 1996 he secured a trainee position at a local law firm, took a post graduate degree in

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law and was then called to the Bar of England in 2000 and Guernsey in 2001. After a period as a partner in another law firm, in 2006 he was the founder partner at the Guernsey office of Bedell Cristin.

His particular specialisation is in the field of Corporate Law and especially the use of protected cell companies for investment funds and insurance purposes. He also assisted in drafting the 2006 Guernsey law relating to incorporated cell companies, and recently assisted drafting ICC legislation for Malta.

Advocate Helyar joins newly-elected council members Simon Howitt - Deputy Bâtonnier; Jeremy Le Tissier - Treasurer, Kate Ovenden – Secretary and John Greenfield, Gavin Farrell, Gareth Bell, Lisa Evans and Alan Merrien.

Blue Sky Meetings Outdoor Catering

The Harry Bound Room

Lounge Meeting Room

With spectacular views and a variety of facilities Les Cotils is a versatile venue for business meetings and conferences where beautifully appointed rooms cater for 2 to 200.

With a choice of 10 meeting rooms Les Cotils can cater for events from conferences, seminars, exhibitions, examinations, formal or informal meetings. Whatever the occasion, we can find something to suit your needs.

There’s plenty of parking and should you require any catering, we can supply you with anything from sandwiches to a 3 course gourmet meal.

The Reading Room The Carol Hindes Room The Guernsey & Alderney Rooms The Sark Rooms The Upper Room

Les Cotils Conference and Retreat Centre St. Peter Port, Guernsey, Channel Islands GY1 1UU Les Cotils Christian Holiday, Conference & Retreat Centre T 01481 727793.

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E reception@lescotils.com St. Peter Port, Guernsey, Channel Islands GY1 1UU www.lescotils.com Tel 01481 727793. Fax 01481 701062. Email reception@lescotils.com

People Chris Colcough

New head of portfolio management

Canaccord Genuity Wealth Management (formerly Collins Stewart Wealth Management) is announced the appointment of Chris Colclough as head of portfolio management with Canaccord Genuity Wealth (International) Limited in Guernsey.

Mr. Colclough will be responsible for the portfolio management and client servicing teams and will work closely with the other wealth management teams based in Geneva, Isle of Man, Jersey and London to develop and promote Canaccord Genuity Wealth Management’s services internationally.

His role includes the development of business relationships with local private clients and intermediaries.

Mr. Colclough joined the business in 2009

as senior investment manager in the wealth management division to provide discretionary portfolio management services to institutions, intermediaries and high net worth private clients.

Raised on Guernsey, he attended Elizabeth College before attending the University of Exeter to read law, gaining an LLB with honours. He then moved to London to pursue a career in finance and spent six years with HSBC Global Asset Management in various roles including portfolio manager and associate director of the global equity team. Mr. Colclough is a CFA charterholder, Chartered MCSI and a member of the Guernsey CFA UK Committee.

“I’m excited to have the opportunity to work more closely with different teams across the business as part of my new role as

well as continuing to offer our clients locally and internationally the exceptional wealth management services they have come to expect from our business,” stated Mr. Colclough.

“Our local roots are central to our business strategy and the company has invested heavily in the Channel Islands, with over 100 employees in Guernsey alone, who provide the backbone to the infrastructure of Canaccord Genuity’s Wealth Management platform.”

Grahame Lovett, Chief Executive of Canaccord Genuity Wealth Management, Offshore said: “Chris’ experience within the wealth management sector locally and in London are a great asset to the company.”

New non executive directors for Co-operative Society The Non-Executive Director elections were held at The Channel Islands Co-operative AGMs this week.

The elections, which were held on Tuesday 14th May in Jersey and Wednesday 15th May in Guernsey, decide the Co-operative Society’s pan-Channel Island Board, which is comprised of four Jersey members, and four Guernsey members. The elections saw three members being re-elected, one member retire, and a new member voted in.

In Jersey, Ben Shenton, who serves as the Board’s vice president, was re-elected for a term

of four years. Jenny Vibert was also re-elected and will be in the position for a further two years.

To date, Mrs Vibert has been involved with The Channel Island Co-operative Society’s Board for 18 years, and her two year re-election will further her commitment to at least 20 years of service.

In Guernsey, Carole Champion was re-elected for a four year period and Sue Ryde, the new member of the Board was elected. Mrs Ryde currently works at Sigma and has replaced Jean Pritchard, who has retired after spending 24 years on the Board.

Colin Macleod, CEO said that he was very

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pleased with how the AGMs went and wishes Mrs Pritchard all the best in her retirement from the Board.

He commented ‘We are incredibly grateful for the significant contribution Jean has made in what amount to nearly a quarter of a century. In that time, the Society’s turnover has increased threefold and our business interests have expanded greatly. I’d like to welcome Sue, and welcome back Ben, Jenny and Carole and look forward to working with them all over the coming years.’

GOT NEWS?

Email us at: info@lighthouseci.com or write to: News Desk, Contact, Guernsey Herald Group Limited, Braye Road Ind Estate, Vale, GY2 4WX

Rod Sallis

Joins Brooks Macdonald as an investment adviser

Rod Sallis has joined Brooks Macdonald International (BMI) as an investment adviser in its Guernsey office. This follows the recent appointment of investment manager Mark O’Connor.

Rod brings over ten years experience in the financial services industry, having previously been involved in private client investment management and fund research.

He was formerly at SG Hambros, where he worked as a fund analyst for two and a half years, having also worked at Cannon Asset Management as an investment manager.

Rod holds the Investment Management Certificate and the CISI Diploma, and is also a member of the Chartered Institute for Securities and Investment.

The appointment brings the number of investment professionals at BMI Guernsey to eight, with further recruitment anticipated over the coming months.

Matt Watson, Head of BMI’s Guernsey Office, said: “Rod’s impressive technical ability and excellent relationship management skills will really add to the dynamic of our investment team. We have experienced

strong support from our clients in Guernsey and are focused on maintaining our existing high service levels as we continue to expand.

I’m confident that Rod will be an asset to Brooks Macdonald, and we are delighted that he has chosen to join us.”

Rod Sallis said: “The way that Brooks Macdonald manages clients’ money is exactly how I think an investment management relationship should be conducted. I like the fact that BMI’s investment managers are responsible for the relationship with both the adviser and the client, as well as being involved in the research that goes into the asset allocation decisions they make. I was also very impressed with Brooks’ inclusion in The Sunday Times’ ‘Top 100 Companies to Work For’, as well as the positive word-of-mouth feedback about BMI as both an employer and investment manager. I very much look forward to working with the team towards the continued growth of BMI’s business in Guernsey”

MattCole Birch Adam

Appointed the Board Distinction fortoSTEP examof Swoffers Commercial Limited

Appleby Associate Adam Cole, has obtained a distinction in his STEP Advanced Certificate in Trust Disputes exam, the first STEP qualification which looks at trusts from a contentious angle.

Adam said of the course that “it has cemented my knowledge of all contentious trust aspects including those I have already had to advise on, and will undoubtedly prove extremely useful in advising our clients with whatever contentious trust matters they may face.”

Appleby’s Contentious Trust sub-team comprises lawyers with both trust (including foundation) and litigation expertise, and is, according to Gavin Ferguson Managing Partner of Appleby’s Guernsey office and founder of the team, an essential service of any offshore legal firm looking to provide clients with the best service when confronted with the unwanted prospect of litigation. Gavin commented: “On behalf of Appleby I would like to congratulation Adam on this achievement.

This is the culmination of a lot of hard work and his success will undoubtedly strengthen the team. Adam has showed great commitment and is gaining a strong reputation in his practice area.”

www.guernseychamber.com | JUN / JUL 2013 | CONTACT | 19

People

Kim Bougourd Experienced journalist and news editor joins Liquid

LIQUID has strengthened its team in Guernsey by employing a journalist with 20 years’ experience.

Kim Bougourd, who has worked for four of the island’s daily media, is joining Liquid as an account manager.

‘We are delighted to have Kim join the team.

Having worked in the local media with her, I know that she is hardworking, well-organised and will provide the high level of service to our clients,’ said Liquid’s PR director Katrina Bray.

‘She is one of Guernsey’s most experienced journalists and so her ability to quickly understand a story and communicate that will be a valuable addition to the whole team.’

Mrs Bougourd, 38, who is married with two children, first started work in the media

after completing her A Levels at the Grammar School. Starting as a trainee reporter at Island FM, she moved to BBC Guernsey where, as senior broadcast journalist, she led a team of reporters.

She also spent time working in TV for BBC South West in Plymouth, Jersey and Guernsey.

After travelling the world, she returned to the island and took up a senior reporter’s position at the Guernsey Press, where she went on to become the deputy news editor, before leaving in 2003 to have her first child.

Since then, Mrs Bougourd has been employed by the newspaper on a freelance basis providing comprehensive, daily coverage of Magistrate’s Court cases and a weekly

fashion page.

‘I am excited about moving into a new field, albeit one that will allow me to use the skills I developed as a journalist,’ said Mrs Bougourd.

‘I am impressed by the professionalism shown by Liquid and the wide range of clients they have within the financial services, retail, legal, construction, governmental and education sectors.

‘They have developed an enviable reputation and I want to build upon this with my own clients.’

Guernsey business shortlisted at Jersey awards A Guernsey-based business has been chosen as one of the three finalists in the “Entrepreneur of the Year” category at this year’s Jersey Enterprise Awards.

Todd and Associates, which operates on both Guernsey and Jersey, and runs a number of initiatives including the annual Guernsey and Jersey Customer Service Awards and business breakfast seminars at St Helier’s Pomme D’Or Hotel, has beaten hundreds of entrants to make the final.

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Julie Todd, Managing Director of Todd and Associates, commented: “In just my second year of business I am delighted to have been judged worthy as a finalist. I work with a talented group of people, and this is just as much for them as it is for me.”

Todd and Associates is a member of the Guernsey Chamber of Commerce and Mrs Todd also sits on Chamber council.

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Emailus usat: at:info@lighthouseci.com info@lighthouseci.comor or write write to: Email News Desk, Contact,Guernsey GuernseyHerald HeraldGroup Group Limited, News Desk, Contact, BrayeRoad RoadInd IndEstate, Estate,Vale, Vale,GY2 GY2 4WX 4WX Braye

Andrew Bull

Becomes internal auditor with Ipes

Ipes has appointed an Internal Auditor to work across Ipes’ four jurisdictions to provide assurance and manage internal controls.

Andrew Bull is a Chartered Member of the Institute of Internal Auditing. With more than 12 years experience he is also a qualified Quality Auditor with the British Standards Institute (“BSI”) and is a qualified IT Auditor.

He has gained experience by working for a number of international corporations in the UK, Europe, South Africa and the USA. Chief Operating Officer Barry McClay says, “We are pleased to welcome Andrew to the team at this exciting time in Ipes’s development and growth. His is a key appointment which reflects our growing awareness of operational risk and demonstrates that our processes are supported by a robust internal audit framework.”

Andrew Bull says “Effective internal controls are a cornerstone of good corporate governance and it is exciting for me to be working for a business that

recognises the importance of the control environment and is committed to its continued development. Internal audits will allow for issues to be highlighted and addressed which then enable best practice to be shared.”

In addition to Andrew’s appointment Ipes has recently retained its AAF 01/06 accreditation which was again undertaken

by Ernst & Young and provides an independent assurance of Ipes’ control environment.

“Andrew’s appointment combined with Ipes retaining its AAF accreditation strongly demonstrates our commitment to ensuring that we are staying ahead in an increasingly regulated environment.” Barry McClay concludes.

Ipes was established in Guernsey in 1998 and now has offices in London, Luxembourg and Jersey. It employs more than 140 people and services over 90 clients in the private equity space.forward to working with the team towards the continued growth of BMI’s business in Guernsey”

Kerry-Anne Marais

Announces a new UK partnership between her company Avondale Solutions and Elizabeth Ackers

Avondale Solutions has announced a new partnership with Elizabeth Ackers, a UK based consultant, to extend their offering of business consultancy and directorship services further into the UK market.

The move sees Avondale’s senior team grow to four and the firm now provides expert advice for fund and trust businesses in Guernsey, the UK and Europe.

“Elizabeth brings a wealth of experience to this partnership, having worked in both the UK and Guernsey. Her knowledge of the regulatory environments in both jurisdictions will be invaluable to our clients,” said Kerry-Anne Marais, managing director of Avondale Solutions.

“This development is the latest in our exceptional growth. Having founded the company in 2011 we now have four senior associates with over 80 years combined experience in financial services and advising companies on governance issues.”

Ms Ackers has 23 years’ experience in corporate governance including 13 years in senior offshore trust and company management roles.

Having managed family offices for ultra-high net worth individuals and portfolios of trust and company structures, she is also highly experienced in multi-jurisdictional regulatory compliance.

Ms Ackers is fully STEP (The Society of

Trust and Estate Practitioners) qualified and is currently studying for a trust dispute and litigation qualification.

Her new role will include consultancy on antimoney laundering regulation, compliance, due diligence, governance and health checks for both Guernsey and UK clients.

“Avondale is a specialist operator in this space, providing a new style of non-executive director with relevant knowledge and expertise of regulatory environments,” she said.

“This partnership with Avondale is an exciting development, enabling me to expand what I can offer new and existing clients while providing a UK presence supporting the company’s growth.”

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People

Scott Le Page

Joins growing team at Next Generation IT

NEXT Generation IT has appointed a support services manager as part of its commitment to service levels.

Scott Le Page joins the company with 13 years’ experience within the IT industry and will be working closely with Next Generation IT’s helpdesk team to ensure client requests are met swiftly and that the high standard of service continues as the company grows.

‘Scott is a welcome addition to the growing team at Next Generation IT. We have always prided ourselves on providing a speedy response and the very highest level of service but as the company expands and the number of clients increases, there is a risk that issues can be overlooked. It’s important to us that this doesn’t happen which is why we have appointed Scott,’ said director Tom Heyworth.

‘Scott has the advantage of many years within IT and has held some senior roles which will be invaluable as focuses on ensuring our service remains at the level that we and our clients expect.’

The former Grammar School student, 34, has spent the last seven years working in the finance sector and said he was pleased to be able to use the IT experience he had gained during that time.

‘Next Generation IT has offered me the opportunity to continue my career in an IT management role whilst still being able to get my hands dirty on the engineering front as well.

There are very few middle management level opportunities in IT these days as outsourcing and hosted IT services become common practice so to find a role that combines management with engineering is fantastic,’ he said.

Mr Le Page, who has one daughter, said his new role would provide him with some new challenges.

‘Next Generation IT has clients across a wide range of industries, all with very different systems and so I am enjoying the variety of learning some new systems from scratch and reacquainting myself with others,’ he said.

‘Next Generation IT is a growing company and we are all constantly on the front I have joined at a really busy time and so managing a very active team and our clients’ expectations has been a really good challenge.’

Outside of work Mr Le Page enjoys kayaking, canoeing and other paddlesports and is a member of the Guernsey Canoe Club as well as a certified level one instructor.

Ogier’s advocates advise on fund Ogier Guernsey has advised Resonance Asset Management on the launch of its new Guernsey fund - Resonance British Wind Energy Income Limited.

Resonance Asset Management is an alternative investment management firm, founded by Nick Wood, which raised £35m in assets for its first wind energy income fund. The fund is a closedended, registered investment fund with the objective of investing in small and medium sized wind farms in the UK. Ogier partner William Simpson, managing associate Bryon Rees and senior associate, Michaela Jesson advised Resonance Asset

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Management on Guernsey law in respect of this new Guernsey-domiciled fund. Reed Smith advised in respect of English law.

William Simpson said “We are increasingly seeing investment structures established to invest in a wide range of asset classes and noticeably in clean energy and energy efficient assets. This has been a very interesting project to be involved in and in these tough economic times reaffirms Guernsey as a favoured jurisdiction for such new ventures.”

Dexion Capital (Guernsey) Limited has been appointed as the administrator to the fund.

CHAMBER NEWS The ABC of Fair Dismissals “In Guernsey it costs the employee nothing to apply for an unfair tribunal hearing. It costs the employer thousands of pounds to defend it and possibly the loss of his company and the jobs of those employed by him, if he simply has not dotted the i’s and crossed the tribunal t’s”.

This quote is taken from a recent letter written by an unnamed employer to the Guernsey Press. The sentiment expressed by the writer of the letter has inspired Chamber to host a FREE seminar for its members. The aim of the seminar is to explain in practical terms the procedures which employers should adopt before dismissing on the grounds of misconduct, capability or redundancy.

“The ABC of Fair Dismissals” is sponsored

by AO Hall Legal Specialists and the main speaker is Advocate Louise Hall, a local employment law specialist.

Venue: Harry Bound Room, Les Cotils, St Peter Port Date: Thursday 27 June 2013 Time: 5pm registration with refreshments, for 5:15pm start Close: 6.15pm To reserve a place, please contact nicola.knight@guernseychamber.com or telephone Nicola Knight on 01481 727483 This seminar is free to members of the Guernsey Chamber of Commerce and £15.00 for non-members.

FTP presentation for council

The Chamber council were recently presented with an update on the States’ Financial Transforation Programme.

Bethan Haines, States Treasurer and Gavin St Pier, Treasuy and Resources minister, outlined details of the initiative and challenges the island faced in meeting targets.

The presentation included key milestones for the project, the current situation and

how the plan will evolve in the year or so to come. £16,230,000 savings have already been made to date and the target of £31,00,000 is in sight. A full report including examples of how the Sates are saving money will be published in the next edition of Contact magazine.

The Chamber would like to take this oportunity to thank Bethan Haines and Gavin St Pier for the presentation.

The Guernsey Chamber of Commerce are holding a Lunch Seminar sponsored

by Waitrose You are probably aware that they like to do things differently with all the staff being partners of the Company. You may also know that they champion British farmers and build long term relationships with local suppliers and that they support local charities through Community matters, but the “Waitrose Way” also believes in treading lightly on the environment.

This includes a number of initiatives to reduce packaging, waste and CO2 emissions for which they have won an array of awards.

We are delighted to welcome Mike Walters, Operations Manager, Recycling & Waste, John Lewis Partnership (JLP) who will be talking about efficiencies in reusable waste, and energy from waste. He will be accompanied by Laura Strangeway, Waitrose Manager, and Sustainability & Ethical Sourcing who will be talking about how they have achieved zero food waste going to landfill.

The seminar will be held on Thursday 20th June at St Pierre Park Hotel from 12.00 to 14.00. There is no charge for this lunch seminar but places do need to be reserved by replying to nicola.knight@guernseychamber.com

GLOBAL REALIGNMENT Achieving Long Term Value in Volatile Bond Markets Paul Philp, Senior Investment Manager at Canaccord Genuity Wealth Management

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The fixed interest markets of the UK and other G7 nations do not present a safe option over the longer term unless drastic actions are taken such as; tacit or explicit default, severe austerity, or accepting inflation

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sia is once again acting as the facilitator for global growth and will continue to do so for the foreseeable future. The huge shift in wealth that we are witnessing from West to East represents a long-term mean reversion because for 18 of the last 20 centuries, the largest economies have been Asian. In 1820, Asia accounted for 60% of the global wealth which then declined to 15% by 1950 as Europe and the US rapidly expanded. Since then, Asia has been resurgent and, according to the IMF; by 2030 Asian economies will be the global growth engine accounting for 42% of a $308 trillion global economy. The renaissance of Asian and other emerging market economies is widely acknowledged, however, their fixed income markets remain something of an enigma to most investors.

Within our Fixed Interest Team, we have identified this ongoing shift in power as a key investment theme that we have termed Global Realignment. This article will examine the economic fundamentals behind this phenomenon and how we have been able to provide our clients access to this market in a measured, lowrisk manner.

The most notable issue plaguing developed economies is the so called ‘Demographic Time Bomb’. As the labour force shrinks and the ageing population grows, this creates an unsustainable dependency ratio in which a diminished workforce supports an ever increasing retired populace.

Unemployment is at a near all-time high with approximately one quarter of the EU’s youth without work and few career prospects. This creates the potential for social disorder in the short-term combined with the long-term consequences of increased welfare liabilities and a less competitive work force.

The fixed interest markets of the UK and other G7 nations do not present a safe option over the longer term unless drastic actions are taken such as; tacit or explicit default, severe

austerity, or accepting inflation. Any one of these actions would be damaging to bond holders over the long run and have devastating consequences for that country’s long-term growth.

Our fixed interest mandates rarely rely upon traditional bond markets to add value to portfolios. Typically, traditional markets are used to provide our clients protection when global markets are stressed and investors take flight to these perceived safe havens. Our analysis suggests that, in normal market conditions, yields will continue to remain relatively low encouraged by the substantial ownership by Western governments of their own debt. At the

end of August 2012, UK 10-year Gilt Yields reached 1.5% and we would not expect them to aggressively challenge the 2.5% mark with any virtuosity over the next 6 months.

The chart below demonstrates the declining relative strength of the European and US economies compared to the resurgence of Asian economies over the next twenty years.

Our research indicates that this growth will not be driven solely by China and India as identified below, but by a whole array of competitive and dynamic economies which are reverting back to consumerism. Supplying cheap exports to developed nations will slowly reverse and, as a result, the dynamic of the economy and society will change.

Global balance of Power Shifting to Asia: Share of Global GDP now vs. 2030 (IMF)

*Sub Saharan Africa Since the Asian crisis of 1997, countries such as Thailand, Malaysia, the Philippines, Singapore, Indonesia and South Korea have recovered and dramatically strengthen thus becoming far more stable compared to OECD countries. This has been achieved by making sometimes painful structural reforms to repair damaged balance sheets. The result has been a build up in foreign reserve holdings in order to safe guard against potential future crises. The IMF estimates this figure to be US$5.3 trillion of which China holds almost US$3.5 trillion. This cushion enables Asian economies to have stronger and more proactive fiscal and monetary policies thus allowing them to combat weaker global growth in the short-term and strategically plan their future rather than being reactive like some G7 economies.

We can witness how effective these proactive measures have been when assessing IMF growth forecasts. Average annual GDP growth in Asia is forecasted to be c.6.8%7% over the next three years. This dwarfs the most generous forecasts for developed nations. For example, Europe is estimated to grow at an annual rate of c.1%, while the US is expected to fair slightly better with annual growth rates of c. 2.5% over the next three years. Another of our favoured areas, the Middle East, is expected to achieve growth rates of close to 4% over three years. The implication for fixed interest investors is that investing with Asian and Middle Eastern nations is far more reliable than doing so with the ‘submerging economies’ of the developed world. Furthermore, the average yields are much more attractive, Asian sovereigns providing 4.2% versus the G7 sovereign average of 2.5%.

We seek out opportunities from creditor nations with low debt levels. The average rate of sovereign debt to GDP in Asia is currently 20.2% as opposed to developed economies like Germany

and the UK which are approximately 80%. Exports have led to the emerging economies becoming creditors while developed nations have become increasingly indebted. Because of these strong fundamentals and economic growth, Asian countries have avoided credit rating cuts, unlike their Western peers.

Our portfolios are globally diversified, we utilise an internally developed tool to identify politically and economically stable nations suitable for investment.

Those nations in which we have positions have been subject to credit upgrades over the last few years thus reinforcing our analysis. One of our favoured nations, South Korea, has improved its credit rating from BB+ to A+, over the last twelve years, we expect further upgrades. We also employ positions in several other jurisdictions which have benefitted from ratings upgrades including China which rose from BBB to AA- since 2002. Hong Kong received its coveted AAA rated status in 2010 and Singapore has held AAA since 2005. Another interesting example and long-term favourite is the ambitious Qatar (currently rated AA); its ratings have been dramatically improving since 1996 when it became

investment grade. Earlier this month, it stated that it intends become a member of the diminishing group of AAA rated nations. This story is typical of Asian and Middle Eastern nations which have seen their ratings significantly upgraded over the last decade.

Investing in these economically stable nations which issue debt in hard currencies, such as Sterling, Euros and Dollars, provide our fixed interest investors with genuine longterm value without excessive volatility or risk incurred by investing in what are traditionally considered developed markets.

Our analysis indicates that Asian currencies are undervalued supported by strong balance of payments, current accounts, and foreign reserves, which bode well for structural currency appreciation over the long-term.

Coupled with increased liberalisation and usage of the Chinese Renminbi, this will lead to further appreciation of this and other Asian currencies.

Our investors are aware we have a long term preference for managed currencies, particularly the Renminbi and Singapore Dollar, which provide our clients a low-risk method of accessing long-term global realignment.

Canaccord Genuity Wealth Management is a trading name of Canaccord Genuity Wealth International which is licensed and regulated by the Isle of Man Financial Supervision Commission. Investment involves risk. The investments discussed in this document may not be suitable for all investors. Past performance is not necessarily a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back the amount originally invested. The information provided is not to be treated as specific advice. It has no regard for the specific investment objectives, financial situation or needs of any specific person or entity. Investors should make their own investment decisions based upon their own financial objectives and resource and, if in any doubt, should seek specific advice from an investment advisor.

Paul Philp, Senior Investment Manager at Canaccord Genuity Wealth Management

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When we seek to access free floating currencies, we typically employ fund managers with expertise in specific local jurisdictions thus, providing our clients with enhanced diversification and the potential for equity-correlated returns.

Our actively managed portfolios seek to provide our clients with capital preservation and the potential for longterm growth. Our theme of Global Realignment recognises that there exists a structural underweight to Asian and other emerging market currencies and bonds. We invest in economically and politically stable economies with low debt levels and large foreign reserves allowing us to achieve long-term value for clients. This asset allocation provides our client portfolios with enhanced diversification coupled with the added benefits of reduced volatility and enhanced yields.

Over the longer term, the growing middle class in emerging nations will lead to a larger consumer economy thus creating greater market capitalisation.

Our strategic analysis ensures our clients can benefit from this structural change now, while our nimble approach and disciplined investment process will ensure they continue to do so in the future.

MAKING UNECESSARY ASSUMPTIONS

Gross Domestic Product (GDP) growth is often not all its cracked up to be.

Ian Martin, Lloyds TSB’s investment director looks at how GDP impacts on savings.

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Investment presentations often start by considering GDP growth, the assumption being this helps select investment opportunities.

Yet, challenges of accurately calculating GDP aside, even if we get this right, it is often of little help in deciding where or when to invest.

Theory suggests GDP growth translates into value for shareholders as it converts into profits, improving earnings per share resulting in higher dividends and share prices. The link to dividends is particularly important as it explains at least 50% of longterm returns.

Consequently the assumption that higher GDP growth is good for shares and low bad, is central to the investment community. Like much in finance, things are not so simple and accepting this as a fact has often lead to disappointment.

Over the long term aggregate c rporate earnings do tend to track GDP growth in developed economies.

Conversely in markets like Brazil where private or family financing dominates or command economies like China, the link between GDP growth and share prices is more fragile.

GDP growth can come from a variety of sources and not all of these feed profits or the private sector where most investment opportunities reside.

Capital increases, privatisations or even worse, wasteful uneconomic government spending all flatter GDP but do not necessarily confer benefits to shareholders.

To those that believe in the efficient market hypothesis this makes perfect sense, as share prices will already imply expected GDP growth.

Hence if people believe that China will keep growing at +7% and it does, Chinese shares may not make a good investment despite a respectable 7% annual growth. For higher markets actual growth needs to surprise on the upside and then feed into company earnings. Alternatively share prices must imply less than 7% growth when purchased.

China has disappointed many as an investment. Although is has grown fast, often exceeding expectations many Chinese shares have been a worse investment than those listed in low growth economies like the UK. Granted China may be a special case because its public markets are undeveloped and the economy is centrally planned, often prioritising non-economic outcomes like social stability or migration incentives above profits. The same outcome is repeated elsewhere in many sectors or regions, with decades of academic research showing that GDP growth and share price returns can be negatively correlated not positively, as one would intuitively expect.

This is partly a reflection of the tendency for high growth markets to trade at valuations that already reflect hope and growth expectations.

It is also a reflection of instrument availability and the way growth feeds through into these. Typical investors in China focussed on large government controlled companies that may not be the best way to exploit local growth.

In Brazil many concentrated on the main stock market index. This was dominated by energy and mining companies that were highly investable but may have been subject to government and global influences and not domestic economic drivers.

There is a very big difference between a good idea and a good investment, with economics and investing two very different disciplines.

Between 1958 and 2008, the Japanese economy grew at 5% annually but its stock market only returned 2% with the past 2 decades being particularly destructive for shareholder wealth.

The reason for this was simply the valuation of the market was often too high, implying considerable optimism and hope and companies destroyed value. When the economy performed well it was not good enough to justify these prices and so markets had to fall to a point where the level of growth

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implied and that being delivered were aligned.

Rather than being seduced by growth, the key to investment is to consider what is implied in asset prices, determining if this is sustainable and then identifying suitable instruments that reflect this view.

Today the global economy is being transformed as economic and political power shifts to the emerging and frontier nations. The scale and speed of this shift is under represented in portfolios, presenting risks and wasted opportunity.

Key to this is the fact that unlike previous periods, growth can be purchased cheaply as emerging markets trade at multiples that are well below those of developed nations, often enjoying better balance sheets with improving governance.

Simultaneously large multinational companies listed in the West but with exposure to emerging growth can be purchased on attractive valuations.

This applies to some large UK and European exporters whose valuations are driven by where they are listed, rather than where they earn their revenue.

This brings us to the main point, growth and share price returns may be negatively correlated over long periods. Yet when one can buy growth at attractive valuations returns can be very attractive and today this is the case.

Our constructive view on emerging markets and growth sectors like technology is driven by a favourable outlook and by attractive valuations, which provide long-term investors with a margin of safety.

As always one needs to be selective, not treating emerging markets as one block but also consider selective assets in the West, which are to all intents and purposes often the best play on emerging market growth.

A recent report by Yuri Bender, the editor in chief at Professional Wealth Management, describes how although the island boasts a thriving private equity industry, Guernsey must lessen its dependence on UK-sourced business and diversify into other areas if it is to prosper.

Along with other islands and landlocked territories, fast transforming themselves –from ‘offshore’ havens to international financial centres – Guernsey is undoubtedly suffering from the recession. Practitioners on the island agree the ‘good old days’ of continuous expansion in all areas of banking and financial services are over.

What is increasingly becoming clear is that Guernsey, and its competitors, must carefully select those niches in which they hope to prosper and allocate resources accordingly.

For Guernsey, the undoubted area of success has been setting up and running private equity funds, as more wealth managers look to offer opportunities to private clients, interested in diversifying

THE EVOLUTION OF GUERNSEY’S FINANCE INDUSTRY

portfolios. It has certainly helped that Guy Hands has made the island his home, along with his Terra Firma Capital Partners group, one of Europe’s largest private equity firms. Other major players including Apax, Permira, French group PAI and Nordic house EQT also run funds from Guernsey.

“Private equity has been the most prevalent asset class for Guernsey by a long margin,” says Ben Morgan, a partner at law firm Carey Olsen in the report, responsible for setting up ‘well over half ’ of the £280bn (€320bn) of fund assets managed from and registered on the island. Fund assets domiciled in Guernsey have risen 60 per cent over the last three years.

Since Schroder Ventures dipped its toes in the water and set up what is believed to

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be Guernsey’s first private equity fund 25 years ago, other groups have not been shy to follow. When private equity groups look to choose a jurisdiction, they simply want a location, which already boasts several other firms and is acceptable to investors, claim practitioners. “They want the jurisdiction issue to be neutral; they don’t want to draw attention to it when raising money,” says Mr Morgan. “So you are likely to choose the same place as the competition when launching a new fund. That has benefited Guernsey.”

“In fact Guernsey firms need to be careful about not singing their message too loudly in the wrong places,” says Mr Morgan. “You never get asked about Guernsey in the community of referrers

who know our island,” he says. “If you go up to a London lawyer, well versed in alternative investments, you will lose their attention very quickly if you attempt to sell Guernsey as a jurisdiction to do business in; they know it already and so do their clients, so you would be wasting your time.”

Where the island does need more publicity is further flung countries in Asia, Latin and North America. “There are huge parts of the world where the Guernsey brand does not have penetration and where it can compete successfully with other jurisdictions,” he adds.

Guernsey has plans to partially adopt Europe’s far-reaching Alternative Investment Fund Managers Directive (AIFMD). Island practitioners are keen for costs to be minimised and excessive due diligence measures calmed. “Most institutional investors have vast teams of people who go in to do due diligence and negotiate fees, meaning much of the AIFMD is of no benefit to them whatsoever,” believes Mr Morgan.

‘Dual regimes’ from July 2013 will

enable distribution of Guernsey products into both EU and non-EU markets.

Regulations from Guernsey need to be “sensible, flexible and proportionate,” Mr Morgan says, “allowing only good guys to operate from this island. We are never going to get it 100 per cent right, but Guernsey does a better job of regulation than most onshore jurisdictions. The roots of most scandals are firmly onshore, even where there is an offshore element.”

Ogier, Carey Olsen’s key Guernsey competitor, sees the forthcoming EU regulations as broadly positive for the island, although the journey may not be a smooth one. “AIFMD could potentially provide an enormous opportunity, but it may be a bit of a rollercoaster ride,” says the firm’s partner William Simpson.

Like Carey Olsen, Ogier is happy to leverage strong links with London and other European jurisdictions, although there is an increasing recognition that diversification of new business will be necessary.

“More than half our business is associated with the City of London,” says Mr Simpson, adding that London has the benefit of not just the Channel Islands nearby to conduct “taxneutral” business, but also Luxembourg and Dublin.

Although the fund groups setting up on Guernsey normally have a London base, the greater part of their investors come from developing markets in the Middle East, North Africa and Central and Eastern Europe.

Clients from these countries are also increasingly coming to Guernsey to set up structures to protect their wealth and transfer it securely to the next generation.

Trusts are much more tightly regulated here than in onshore jurisdictions such as the UK, while families can also choose to tie up their wealth using a company or foundation structure.

“The concept of trusts – on the private wealth side– is not so easy to explain in Eastern Europe and Russia,” says Mr Simpson. “It can be slightly challenging to say to some of these people: ‘give me all your money and trust me to look after it’.”

Firm Foundations That is why recently-introduced Foundation legislation has proved attractive to clients from some furtherflung territories. “Foundations have been particularly interesting for clients from common-law jurisdictions, that don’t have the familiarity of trust as a concept,” says Alan Pearce, managing director of Royal Bank of Canada (RBC) Trustees in Guernsey.

The new structure offers them the same amount of confidentiality and asset

protectio, without actually handing over control of the assets, he says. Private clients disillusioned with organizing their banking and financial affairs in other jurisdictions are coming to Guernsey in increasing numbers, says Mr Pearce, with wealthy individuals concerned their details may be shared with foreign authorities.

“Clients from UBS have come to us and said they were worried about remaining with Swiss banks,” he says.

What is more, clients from developing economies, who previously banked in Geneva, are beginning to favour the Channel Islands as their regulatory standards become better respected internationally. Guernsey has signed 40 tax information exchange agreements and is top of the compliance league for financial centres, according to figures from the Financial Action Task Force, which polices financial centres. Using a local structure to avoid tax in a foreign country is a criminal offence under Guernsey law.

“Latin American clients used to do their banking in Switzerland, but that is now changing, as the offshore islands come off country blacklists,” says Mr Pearce. “We are becoming centres of advice, particularly after the reputational damage Switzerland has suffered during the last few years.”

Russian clients too have had problems using Switzerland and are becoming interested in using Channel Islands banks to organise succession planning. Mr Pearce reaffirms these are people who do not want to avoid tax, but keep a low profile when it comes to attention from their competitors and governments.

“Taxes in Russia are not high, with a 13 per cent top rate. Russians are not moving their assets for tax reasons,” he says.

“Just like Latin Americans, it is for fear of confiscation and disclosure. But they also want access to London’s capital markets.”

Wealthy Chinese individuals are also looking wider when organising financial affairs.

“Most Chinese individuals will not now create a trust in the jurisdiction of Hong Kong, as it is considered too close to home,” says Mr Pearce, referring to the expected change of the territory in 2037 from a Special Administrative Region (SAR) to a fully integrated Chinese province. “Any trust being created now will need to last well beyond that date.”

In fact Guernsey is the centre of excellence for RBC’s Asian clients, with the island office playing a key role in establishing the RBC Wealth Management operation in Hong Kong. For RBC, the private client trust side is integral to the wealth management business and

employs 380 people across Jersey and Guernsey. Relocating wealthy Asian families to Vancouver and elsewhere on the Canadian West Coast and structuring their investments remains a major plank of the business.

Distant shores “A lot of the newer wealth is being generated to the East and we are able to tap into that through the core teams we have,” confirms Sean Bougourd, head of private banking for SG Hambros in Guernsey.

The group employs 250 individuals across both islands. Many transactions for their clients are typically made in London and the structures put together in nearby Guernsey, less than an hour’s flight away.

But the further away the client is based, the more challenging the relationship, he admits.

“The easiest clients to deal with are the local ones, where you knock on their door, take them to dinner and drive them home afterwards,” says Mr Bougourd. “It’s a much longer drive if a client is based in Eastern Europe or Asia.”

Due diligence becomes more difficult the further you travel, agrees Charlie Roger, head of Collins Stewart Wealth Management in Guernsey, about to be re-branded as Canaccord Genuity Wealth Management under its new US owner.

The group runs £9.5bn across Geneva,

London, the Isle of Man and both Channel Islands. More than one third of the group’s 300 staff are in Guernsey, where the entire operational platform is based.

“David Cameron and Gordon Brown are flying out for mutual love-ins with the Chinese and other jurisdictions,” says Mr Roger. “We are all out there trying to get business from emerging markets, which may or may not have human rights issues.

Therefore we have to take a risk-based approach to client acquisition.”

The commodities boom of 2008 to 2010, predominantly in Russia, has led to wealth creation and a need for clients to diversify away from the gas industry into other jurisdictions and asset classes, says Ken Bradley, head of Barclays in Guernsey.

“Typically they want to invest in a prime UK property through structures which Guernsey can assist with.”

Like most practitioners in the island capital of St Peter Port, which has many finance houses tucked away in the undulating, historic backstreets, Mr Bradley is well aware that such arrangements are looked at suspiciously by many commentators in London and the US. “The UK and Europe are going through significant changes, which are very anti-free market,” he says. “Freewheeling Reaganomics was the flavour of the 1980s and 90s, but today the climate is the exact

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opposite. We live in a different era with its own challenges.”

Guernsey has ridden the economic and regulatory storm well, although has not emerged completely unscathed says Fiona Le Poidevin, chief executive of Guernsey Finance, whose role includes marketing the island’s capabilities internationally.

The Channel Islands are still being targeted unfairly by politicians and media commentators, who need to think about the wider contribution to business, says Ms Le Poidevin.

“We have had flat GDP growth, but are inextricably linked to our main markets of the UK and wider Europe,” she says.

“Pressure from the UK Revenue has made it difficult for us, with international pension business effectively closed down and we are very disappointed with that, but are moving onto bigger and better things.”

Ms Le Poidevin takes encouragement from the fact that UK Liberal Democrat leader Nick Clegg recently praised the Channel Islands for their contribution to the UK economy at his party conference.

“It is a long time since we have heard that kind of accolade from a politician, so hopefully we are turning a corner. We now need to do more to educate the general population, not just business.”

Originally published in PWM, April 2013.

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VIEW FROM THE TOP TIM COOKE ISLAND DIRECTOR LLOYDS TSB

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Tell us about your career to date and how you came to be appointed as chairman to head up the Islands businesses of Lloyds Banking Group.

I joined Lloyds Banking Group in 2004 after over 20 years at Barclays where I held senior executive roles in sales, credit, regional management, governance and latterly portfolio management. Since joining the group, I have built a credit portfolio management capability which, prior to 2009, successfully shaped the bank’s loan portfolio and, following the merger with HBOS, took the lead in measuring and improving the combined portfolio.

The businesses in Guernsey, Jersey and the Isle of Man are important to the group’s growth plans due in part to the Islands’ unique position and strong links to the UK. The group’s vision is to be the best bank for customers, building on iconic brands, strong heritages and great people. And the islands will be part of this journey – after all, the bank has been present on the islands for more than 150 years and is one of the biggest employers.

What have been the major differences between the three islands and their banking sectors?

The islands regard themselves as among the most respectable and well-regulated wealth management centres. They have succeeded because they have adapted to evolving market demands. Also, they are the secondary centre to London, providing approximately £130bn of liquidity to the UK banking system.

In addition, with their established constitutions and proximity to EU markets, the islands occupy an important position in the global financial services industry. Their respective jurisdictions and legal and regulatory frameworks offer unique opportunities for Lloyds Banking Group in operating here. Personally, I look forward to helping my teams navigate the local and global regulatory

The finance industry as a whole is all three islands’ greatest source of income.

The challenges the industry will face include: its response to the Foreign Account Tax Compliance Act (FATCA) and legislation flowing from the Vickers report, more general political pressure on “offshore”, a continuing low interest rate environment and the need to rebuild the publics trust in the industry

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landscape at what is clearly a time of change for our sector Lloyds TSB in the UK announced in March that job cuts would occur across departments, including risk, insurance and commercial banking. The job losses, according to the Daily Telegraph, are part of the bank’s major overhaul launched in 2011, aimed at strengthening the bank’s capital base, partly through cutting 15,000 jobs by 2014. Will this have an adverse effect on the Channel Islands, and what assurances you can give our readers that Lloyds TSB is committed to banking in the islands.

Lloyds Banking Group has taken a transparent approach when announcing the outcomes of its 2011 strategic review, and has worked on redeploying affected colleagues where and when possible. The group aims to be a long-term, high performance company: leaner, agile, responsive, transparent and very much customer centric. As I mentioned above, the islands are in a good position to support the group’s growth ambitions and long terms plans. We expect the islands to be impacted by political and regulatory developments, but as we have always done, we will continue to work to ensure that we deliver the best solutions for customers and also long-term profitability for the business.

The islands will continue to evolve and our challenge and opportunity is to reposition the business to adapt quickly.

How has the trend for consolidation and rationalisation, which has been happening for some time within the industry (as banks strive to achieve greater efficiency in the low interest rate environment), affected Lloyds TSB? Lloyds Banking Group has a strong vision and a long-term strategy based on the following four key pillars: reshape our business portfolio to fit our assets, capabilities and risk appetite; simplify certain areas to improve agility and efficiency; invest in

customer service enhancements and, finally, strengthen the balance sheet and liquidity position. We have already made great progress against these by focusing on value over volume, and this is positively reflected in our share price as well as our first quarter results announced on 30 April. Our industry is changing, and we need to adapt accordingly and by managing the external impacts, we remain robust and sustainable.

The economic climate continues adversely to affect the level of deposits in the islands, but can you see an end in sight?

I am pleased to report that within our own business, deposits from customers grew significantly in 2012.

This was a key area of focus during the year, as part of our contribution to the group’s strategic objective of strengthening its balance sheet. It is inevitable that the longer the low interest rate environment persists, the more customers will seek alternative uses for their cash to improve their returns, such as investments in property, bonds or fine art. This opens up new opportunities for us, as we can provide lending where appropriate - for example, to enable property portfolios and other investment opportunities to be scaled up.

What areas of the business are seeing most growth within?

As mentioned, in 2012 our deposits grew strongly, bucking the overall market trends. This was influenced in part by the competitive rates on offer but just as importantly the service we provide. A number of our financial intermediary customers took the trouble to comment that we made doing business easier for them than our competitors do. That’s down entirely to the quality of our people and I am very proud of that. As 2013 unfolds, we are seeing more demand for lending, both in retail mortgages, where we have recently enhanced our offering, and in our Corporate Team’s success in supporting local trading businesses in the islands. In this, we are fully behind the group’s objective,

“Helping Britain to Prosper”.

Lloyds TSB has been part of our social fabric for generations. What do you believe are the biggest challenges facing our islands in years to come?

Because we are so tightly woven into the communities we serve, I firmly believe that our challenges and the islands’ challenges will be very similar.

The finance industry as a whole is all three islands’ greatest source of income. The challenges the industry will face include: its response to the Foreign Account Tax Compliance Act (FATCA) and legislation flowing from the Vickers report, more general political pressure on “offshore”, a continuing low interest rate environment and the need to rebuild the public’s trust in the industry. We are well placed to respond to those challenges, since doing the right things in the right way is ingrained in our culture. I see all of the above as opportunities for us, as we strive to become the best bank for customers. As the next few years unfold, the islands are likely to need to find new specialties as well. The local aircraft registries are a good example of this. Again, the breadth of our local expertise will enable us to support innovative enterprises and the people who work in them.

Corporate and social responsibility plays a big part in defining you as a company. What aspects of the bank’s ‘island lifeline’ or charitable endeavors are you most proud of?

I’m very proud of the involvement of so many colleagues within the islands business, and of their support to local communities; their level of commitment is one I haven’t seen before. And this is complemented by the work of the Lloyds TSB Charitable Foundation, one of the most generous grant-making bodies on the islands, which makes significant donations across numerous projects, and at a level that really does make a difference to our communities.

BIG SAY HELLO TO

DATA Big Data is big at the moment. Really big. It’s all over the media and a BBC Horizon team recently provided a fascinating insight into its applications as Richard Parker from ITEX explains

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here are conferences dedicated to the subject and Forrester Research principle analyst Mike Gualtieri even predicts that Big Data will be Time magazine’s “Person of the Year” in 2013.

One could be forgiven for writing off all the excitement as just another hype cycle, but this would be a mistake. We may indeed be entering a step change in the digital revolution.

Data is Power When you consider the likes of Google, Amazon and Facebook and what they have done with data it is certainly impressive. In less than two decades these companies have become global powerhouses, arguably among the most powerful companies in the world. The fuel for their power is data, and an unmatched knowhow in interpreting and using the data for commercial gain. Yet, one

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misconception that needs clarifying straight away is that Big Data is just for big business. In fact, smaller organisations have a distinct advantage in this space by virtue of the fact that they are invariably dealing with smaller data sets.

So what do we actually mean by the term “Big Data”? As always, there is some fuzziness about definitions but there is a general consensus on three common characteristics. First, billions

of computers, smartphones, tablets, and other devices are now operating and interacting with each other and generating huge volumes of data, every day. Secondly, much of the data is unstructured, meaning that it does not fit easily into a standard relational database. Examples include a tweet, a Facebook post, a video or an email. Thirdly, the data is changing constantly, whether it is the location of a smartphone, the

price of a commodity, or the weather.

This data characteristic is referred to as “velocity” and introduces a challenging dynamic to information systems.

The upshot is that the term “Big Data” may be understated – it isn’t just big, it’s enormous! Research

by IBM shows that we create 2.5 quintillion bytes of data every day that’s a 1 followed by 18 zeros! This may seem a ridiculous number but if

you take the Adidas Facebook page as an example, there are 7 million ‘likes’ and 136,841 people talking about the company and its products.

In data terms that is a single data set, from one touch point, for a single company.

So far, harnessing and using Big Data sets has been the domain of the scientific community, the intelligence community and large enterprises such as the aforementioned Google

and Facebook. Big Data applications are being used on grandiose projects to map the cosmos, long range weather forecasting, mapping the human genome in the cure of diseases, predicting crime patterns in urban cities and even predicting the movement of the stock market.

The race is now on in the commercial world to mine and analyse large data sets for the purpose of creating value in the form of new products and services. It is also being used by marketers for consumer insight right down to the individual level. As consumers we give away significant amounts of information about ourselves as we transact or interact online, enabling marketers to target and tailor specific offers to us as individuals. This concept is further extended as brands may share information with each other or sell the data to a data marketplace. For example, a supermarket chain may be interested in the dietary habits of 2535 year old professional females who have purchased the aforementioned Adidas trainers with a view to a targeted joint promotion.

Data Democracy Although the use and applications of Big Data sets has been mainly the domain of large companies and government sponsored institutions there is good news in that, as with all things technology related, the availability of the tools and resource components to mine and process Big Data is now scaling down and is available for the “average” business organisation.

In order to take advantage of this technology democratisation an essential toolkit is required comprising open-source software, Cloud computing resources, access to relevant data and (the most difficult element to source) the data talent.

The most important software component in Big Data is Apache Hadoop, an open-source project that runs on commodity Linux hardware. Unlike conventional databases, Hadoop can parallel process huge volumes of data and scale virtually without limits. Using a technique known as Map/Reduce, the application is divided into many small fragments of work which can be processed separately. To make things easier familiar enterprise vendors like IBM, Microsoft and Oracle have all incorporated Hadoop into a

wide variety of product offerings for processing and analysing Big Data sets.

In addition to software there is a requirement to store very large volumes of data, more often than not in the Cloud due to the dynamic nature of the data and the fact that much of the Big Data already lives in the Cloud.

The race is now on in the commercial world to mine and analyse large data sets for the purpose of creating value in the form of new products and services. It is also being used by marketers for consumer insight right down to the individual level.

As consumers we give away significant amounts of information about ourselves as we transact or interact online, enabling marketers to target and tailor specific offers to us as individuals

.

The three major players Amazon, Microsoft and Google have all implemented Big Data solutions, for example Microsoft Windows Azure offers a platform incorporating infrastructure, software platform and data set all in the Cloud. There is more good news in that you don’t have to generate all the Big Data you use, you can purchase datasets and add them to your own transactional

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or unstructured data. For example, you can add weather data to your sales data to determine what effect a heat wave (sic) may have on your merchandise moves. In fact many of these datasets are free. Microsoft Windows Azure Data Marketplace and IBM’s ManyEyes are just two examples.

Talent Shortage The most challenging component of the Big Data toolset to source is the data talent. Data Scientist is a relatively new job title although McKinsey predicts there will be a shortage of 1.5 million specialists in the US alone. The search is on for individuals with a hybrid selection of attributes – analytical and technical mixed with creative and communications skills. There are very few university programs so most talent is home grown and nothing beats experience. We can expect to see marketing agencies transform into data analytics businesses that offer clients a completely new insight into their customers.

“Start Small with Big Data” is the advice of Teradata’s Bill Franks and author of ‘Taming the Big Data Tidal Wave’. A good starting point is a company’s website; for example, an online retailer can view one month’s purchases from each customer and at the same time identify what other products were viewed so the company can then send a follow up offer.

It’s easy to become overawed by Big Data but in order to get a handle on it you will need to get your feet wet.

A little time and money expended in learning about the tools and software available will pay dividends.

In the Channel Islands there has always been a strong emphasis on conducting business face-to-face as we take pride in getting to know our customers in a personal way. Today, these conversations are being replaced by instantaneous connections online and the way we relate to customers is changing. It sounds less personal and in many ways it is, however, the more data that is generated the more opportunity there is to provide an enhanced personal experience. The firms that make things personal will be the new leaders, those that don’t will drop off.

In the words of Edwards Deming, “In God we trust, all others bring data”.

ST Guernsey’s lesser known success story Against the backdrop of a fiercely competitive market, the First Central Group introduced a new motor insurance brand to the UK market in 2008.

The brand provides personal lines insurance to the UK market, specialising in motor cover for private individuals. The Group is headquartered in Guernsey with operations in the UK and Gibraltar.

Since 2008 the company has experienced phenomenal success, with around 300,000 customers and one million policies sold since launch. Just five years later the company is developing as a successful market leader within the motor insurance market and is now ready to move into its next phase of sustained growth and expansion. Guernsey, as the base of the Group’s holding company will be the conduit for building capital and leveraging opportunities.

www.first-central.com First Central Group Limited is registered in Guernsey. Reg. no. 48743. Registered office: PO Box 549, Town Mills, Rue de Pre, St Peter Port, Guernsey, GYI 6HS.

HOW TECHNOLOGY CAN HELP THE TRADE The field services are an integral part of our business community. There are over 600 local tradesmen and women often operating out of the traditional commercial van. Technology has been slow to cater for this vital part of commerce but can a new software system improve efficiencies without blinding them with science. Contact reports on the launch of an exciting new home grown innovation for the trade and service sector

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uernsey’s business communities are intrinsically linked. Our finance industry has some of the brightest minds in the world of commerce which help fuel our hospitality sectors, building industries and transporters. So what can we learn from the cornerstone of Guernsey’s economy to help the smaller businesses amongst us. One such bright spark, following a career implementing bespoke software for financial institutions has turned his attention to developing technology that will help the field service industry.

The plumber who assists on the family home renovation project may be very skilled in the art of installing the latest central heating system but general administrative duties don’t come naturally. The average local electrician meanwhile will spend many an evening typing up detailed invoices for customers who demanded to know just exactly what he had been doing all day. He will hope that his estimate mirrored his invoice but unforeseen circumstances mean things change and managing this uncertainty is something Tim Rawles is keen to resolve.

“My experience in the IT industry is that there is a growing demand for database systems that can be used both in the office and on the move. IT engineers may know this technology exsists but your average independent tradesman probably doesn’t,” said Tim Rawles the founder of StrongSignal who have developed a bespoke system of software for the field services sector.

Tim has developed a product called CoRunner designed specifically for those businesses that have staff that work away from the office but need to keep up to date records of their activities. Anyone who currently uses a clipboard or notebook can use the software on their iPad or iPhone instead.

Rather than take manual notes, and then re-enter the information back at the office, they can enter the information into the system there and then. People in the office, who are using exactly the same application, can see any updates immediately.

The software would not only work for independents but any business which has staff off site. CoRunner allows you to manage all your jobs and lets you record time-spent, expenses and materials against each one.

In the UK, the ‘field services’ account for 150,000 of registered UK companies. Of those, very few adopt

technology to help them with their business administration. However, this is changing as the Government’s chief construction adviser Peter Hansford expressed to a conference of local building federations in the South West recently. “Small construction companies don’t typically have formal offices to work in, but they still need to deal with large amounts of paperwork. The way these workers currently manage administrative tasks is unnecessarily time-intensive. Quite often done in the evening when a building professional is tired following a day of labour.

These businesses represent a hugely underserved community, one that the IT revolution has largely passed by, so it’s reasonable to ask whether this notoriously tech-adverse market would respond to technology to ease the burden of administration? I believe those that make the effort to adapt will benefit.

Those that don’t will suffer. It’s as much about good business practice as it is about technology,” said Mr Hansford.

Claiming field service businesses have avoided the IT revolution is harsh according to Tim who sympaphises with those professionals who typically run a business from a van. “I think the greatest issue is not technology passing the trade by but technology not delivering solutions that are tailored for the industry. The software we have designed at StrongSignal is specifically made for the off-site workforce,” said Tim. Cashflow is arguably what keeps a business running, and therefore depends on efficient invoicing. However, if job records are incomplete or scattered across the passenger seat of a van, then invoicing isn’t an efficient process. “The CoRunner software helps you keep track of all of your time spent, expenses, materials etc against each job. Because you can do this both on the move and in the office environment, and at any time, then it’s much easier to keep up to date and accurate records,” said Tim. The CoRunner software clearly helps business improve efficiencies but is it easy to use? Tim explains that the system is very flexible but ostensibly it’s designed to cater for a specific market.

The software lets service providers generate estimates and invoices within minutes and they can be created at a click of a button and emailed or printed accordingly. The other interesting aspect of this software is that it can export information into Sage and other accounting systems.

The island has built success on innovation and Tim hopes the CoRunner software will help field service providers run their business more efficiently so they’re not sacrificing billable hours to administrative tasks.

For further information on the CoRunner software or StrongSignal then visit strongsignal.co.uk or email tim@ strongsignal.co.uk .

“I think the greatest issue is not technology passing the trade by but technology not delivering solutions that are tailored for the industry. The software we have designed at StrongSignal is specifically made for the off-site workforce”

WHATSHOULD TECHNOLOGY BE DELIVERING SO THAT I STAY AHEAD OF THE GAME? Chris Oliver is Chief Executive of Armstrong Continuity Limited and a Fellow of the Business Continuity Institute. In this article, Chris explains how to maximise your IT budget

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ho is not bombarded by developments in technology? My eight-yearold son Harvey can do things with my iPad that make it look like a Rubik cube to me. Today, every Director has to ask themselves at some stage ‘what should technology be delivering so that I stay ahead of the game?’

There are numerous vendors out there who are happy to tell you and internal experts who want to use that finite IT budget.

Perhaps it’s a client facing ‘app’ that will generate more stickiness in the market as you have captured that growing trend? - or an interactive client portal development? Maybe it is nothing so glamorous it’s just the integration of a new part of technology or a service to improve in the overall operation of the business?

Which ever of these sound familiar you can bank on the fact that either your sales people or technologists will shortly be knocking on your door with the compelling ‘can we have….?’ business case.

So where does the non-IT Director with a techie eight year old find solace in making the right decision? Here’s a useful guide to take you through that minefield, protect your delicate budget and protect your business.

1. The Robust Platform Starting at the beginning. Building on poor foundations is just going to mean years of costly maintenance or bad performance. The first thing is to match the needs of your business to the delivery of technology. A Business Impact Analysis (BIA) will do that – and it’s much simpler than the words sound. Identify the key processes in each area of your business what you must continue to deliver and (should there be a loss of technology) by when.

From this you will know your exact needs and how resilient the current underlying technology is to a GAP analysis.

2. Getting Resilient Technology Direct your technology division towards addressing these resilience issues in the first instance and to come

up with a business case to take any corrective action according to the businesses needs. If the GAP is large then spread the activities (and costs) over a longer period – dealing with the most exposed first.

3.Choosing Core Strategy Developing a core ICT strategy is a fundamental part of your greater business development. Whilst this is perhaps one of the more tricky parts of technology, because it requires some experience – it doesn’t all have to be ‘bits and bites’ speak.

Actually quite the opposite, just split it into stages: Service Delivery What you do need to ask at this stage is what is your business? Do the Directors want to maintain all their technology in house? Perhaps outsource to a specialist provider or follow it further out with the ‘Cloud’ approach.

There are other solutions of course, but each has a common theme. The closer they are to you the greater the cost but lesser the risk – put another way the further outsourced and more generically delivered the cheaper it may be, but the more you need to manage your risk profile. It’s down to the appetite of your business, its needs and how your customers drive it.

Core technology We’ve all developed businesses incorporating new technology and sometimes it has taken longer to integrate that with existing systems. So a good rule of thumb is to choose well known, proven and popular technology platforms at the heart of what you do. Keeping it simple makes a good platform on which to build, it’s a mirror of the resilience steps above.

4. Development Systems development, integration and business improvement should all be led by the vision of your business and your strategy for moving forwards.

Choosing new applications, add-ons to existing technology will come down to individual choice and be governed by a cost-benefit analysis against your objectives and its expected delivery.

At the same time its important to understand how these new products or services will fit in with your robust architecture. Complex bridging or interface work (passing information between one product and another) may start to make your technology bespoke. Remember the rule that the more bespoke, the more costs involved in maintenance and assurance moving forwards.

Having a pragmatic approach towards creating a solid and resilient underlying architecture in your business is the way to make the most out of your ICT budget. Common platforms make maintenance more of a commodity purchase and cheaper to run. The need for corrective fixes are less and it’s at this point that that much maligned phrase ‘total cost of ownership’ really kicks in.

Following some easy steps in analysis and corrective actions leaves more of your budget for capital investment and development aligned to revenue generation.

Chris Oliver FBCI Chris is Chief Executive of Armstrong Continuity Limited and a Fellow of the Business Continuity Institute.

With a background in corporate resilience and technology recovery this local business has clients in North America, UK and Europe.

Chris is also Managing Partner of Oliver & Company who deliver resilience strategies and management programmes.

HOW THE POWERHOUSE OF THE GUERNSEY ECONOMY CAN STAY CONNECTED AT A COMPETITVE COST Commerce & Employment’s recent research has shown that small businesses are the power house of the Guernsey economy. In fact 1,500 local companies, which represent 73% of all Guernsey businesses, employ 10 or fewer staff.

Jason Connolly, business development director at Next Generation IT, looks at how those companies can stay connected at a competitive cost.

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Starting up and running a small business is challenging but ultimately very rewarding. Entrepreneurs are not just responsible for driving their business forward, but by necessity need to be involved in hiring and firing, sales and marketing, purchasing and billing and also the fast-moving area of IT. So what are the IT options available for small businesses that don’t break the bank, but allow the entrepreneur to focus her or his time on their core business?

There is a bewildering array of solutions available to small businesses, but these can be distilled into three main options: 1.On-premise server system 2 Hybrid service (combination

of small onsite server and some services in the ‘cloud’) 3.Full cloud-based IT system On-premise server system Traditionally small businesses would purchase one or more servers to house the organisation’s email, shared files,

accounting and practice management systems. This suits many local organisations as all data is stored onsite, can be made secure, and is within the full control of the business.

Performance of the system can also be good with PCs connecting to a local server over a fast network. This type of system does require a reasonable amount of IT knowledge to support, and so many small businesses employ a dedicated IT person, or someone from the business takes on a dual role to encompass IT responsibility also. In addition businesses also buy in the skills from local IT businesses for specific projects or on an on-going basis.

Hybrid service Recent developments in the supply of IT services over the internet mean that outsourced cloud-based applications, for instance hosted email or accounting systems, can be boughtin. The organisation accesses these hosted applications over the internet, which reduces the local support requirement. A smaller server can be installed on-site to provide fast access to local file storage, as opening large files over the Internet can be too slow for many businesses. These hosted services are particularly suitable for small to mid-size business as they include many of the services that traditionally would only be available to larger businesses, for instance built in business continuity provision through replication of the systems to a backup system, or remote access to the system from any Internet-based device. This works well for email hosting, for instance NGIT’s service includes access to email from iPhones, iPads, Blackberry or Android devices, as well as from any Internet connected PC or Mac desktop or laptop device.

Full cloud-based IT system Taking this concept further, some small businesses buy-in a complete IT system, with all applications and data hosted in a datacentre and with no local server equipment onsite at all. This minimises the requirement for IT expertise in the organisation and outsources the supply, maintenance and support of the IT system in its entirety to a third party. This

is particularly suitable for start-up businesses, as it requires very little budget for the initial supply and setup of an IT system. Businesses pay for the hosted IT system on a usage basis, which preserves working capital at a critical time, whilst also spreading the cost of IT in a predictable, all-

“A special consideration for Channel Island businesses is data location. Cloudbased computing is, by its nature, usually distributed around the world.

This does not suit many Channel Islands’ businesses that need to keep control of their data in the local jurisdiction” encompassing, fixed fee. This fee typically includes the provision of all hardware, software, maintenance and on-going support.

A special consideration for Channel Island businesses is data location.

Cloud-based computing is, by its nature, usually distributed around the world. This does not suit many Channel Islands’ businesses that need to keep control of their data in the local jurisdiction. Fortunately local IT providers, like NGIT also provide hosted services that are guaranteed to be hosted in a local datacentre.

So which is right for my business?

There are many considerations to take into account when selecting the correct approach and this approach may change over time, as technologies

become more mature. For instance the organisational size, location(s), budget, security/data sensitivity, performance requirements, complexity of the IT requirements and applications required.

The startup - At the current point in time, cloud computing is particularly suitable for smaller businesses that value the outsourced approach, providing access to a complete suite of IT systems with limited upfront cost, and a defined monthly charge for services as used.

The established businesses – Organisations that have been around for a while may have infrastructure already in-place. Moving to a cloud infrastructure may not be as compelling, but should be judged on the individual circumstances of the organisation. For instance, a partial move into the cloud with a hosted email system could enable an existing business to upgrade to the new Windows 2012, Exchange 2013 and Office 2013 environment, whilst continuing with an existing infrastructure for local file storage.

This could stretch the life of existing infrastructure, whilst enabling the organisation to keep up to date without a large capital outlay for new equipment.

The larger business – Cloud-based systems allow smaller organisations to take advantage of the economies of scale to gain access to technologies that are only available to larger organisations, and at a fraction of the cost. As an organisation grows larger, these benefits diminish, and an on-premise system makes more sense. There is not a specific cutoff point, but from our experience, a typical organisation of 30+ staff is likely to benefit from an on-premise system.

This situation will change as the cost of communications links decreases over time, and cloud technology becomes more mature.

In general cloud computing is good news for small and start-up businesses, giving more choice and better flexibility. This is great news for Channel Islands businesses, lowering the barriers to entry for new businesses, whilst also supporting

We take our obligation to the island very seriously. The reality is that even without government subsidy, we have invested up to £10m. per year in the telecoms infrastructure with the aim of delivering the same capabilities that JT’s Gigabit Isles initiative will, but in shorter timeframe

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PUBLIC EYE EDDIE SAINTS

CHIEF EXECUTIVE OF SURE OPERATIONS IN THE CHANNEL ISLANDS AND ISLE OF MAN

When Cable & Wireless acquired Guernsey Telecom they promised world class service. What do you consider to be the company’s main achievements under Cable & Wireless ownership?

We have remained one of the island’s largest employers with over 200 staff, 97% of whom are local. It is these staff who have worked tirelessly to bring about some significant achievements and highlights are the subsea fibre optic cable systems, continued improvements to the mobile network to ensure it is moving with technology and a massive investment into our broadband infrastructure to ensure it is future proof. We also have world class data centres which have been nationally recognised.

What is important is not to look back but focus on future achievements and how we attain those. Technology is moving so fast and in order to keep up with that, we have always had a strong ethos on training and our aim is to promote from within wherever possible.

As part of that commitment, in 2012, we launched our own apprenticeship scheme aimed at developing its future workforce. The Sure Academy allows us to find talented individuals and give them the right training and support so that they become an integral part of the company’s future success.

Deputy Dave Jones has been very vocal in his dissatisfaction that Guernsey Telecoms was privatised. How has the island benefitted from having a private company responsible for telecommunications rather than it being in public ownership?

The investment in Guernsey’s telecoms infrastructure has been significant and has ensured that the network we inherited from Guernsey Telecom, which need investment, has been able to meet the needs of 21st century customers, whether they are home or business users. It is difficult to see how the States of Guernsey could have covered the costs of what was needed to be done, particularly given the Financial Transformation Plan.

We recognise that technology will be key to the island’s future economic growth and we have made it very clear to the States of Guernsey that we are committed to working together to promote the excellent technological capability that already exists on the island and which, through our continued programme of investment, will develop even further.

We take our obligation to the island very seriously. The reality is that even without government subsidy, we have invested up to £10m. per year in the telecoms infrastructure with the aim of delivering the same capabilities that JT’s Gigabit Isles initiative will, but in shorter timeframe.

On top of this, as a Guernsey company, employing more than 200 people, there has been an enormous financial contribution to States’ through tax and social security as well as an investment in training and up skilling staff.

We have also been major supporters of the community and have donated more than £1m. since Guernsey Telecoms was acquired. Our support has been wide and varied from sponsorships, including events such as Sure Big Screen outdoor cinema and Sure Smiles comedy festival and donations which are too numerous to mention. In 2012, we also launched the Sure Community Foundation which brings together funds from the company, money given by staff through their wages and the proceeds from the company’s recycling initiatives for old circuit boards, fibre optics, copper and printer cartridges. Over the last year, the foundation has distributed more than £20,000 to charities and organisations including Guernsey Cheshire Home, Headway, Young People Guernsey and Every Child Our Future.

Broadband speeds in Guernsey are often in discussion what should customers expect?

The broadband network that Guernsey has far exceeds anything that a comparable town of 60,000 people would have in the UK. People have become too focussed on speeds

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Batelco has already committed to the continuing development of the businesses in the Channel Islands and we will also benefit from Batelco’s international partnerships and relationships. Batelco’s aim is to build a telecoms business of global relevance of which the Channel Islands will be an important part

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without actually knowing what impact a slight increase or decrease would have on their ability to go about their normal internet activity. Many governments, around the world, including the States of Jersey, which has invested in JT’s Gigabit Isles initiative, have made significant financial investment into the broadband network whereas all investment into Guernsey’s infrastructure has been paid for by us.

As an example of how we continue that investment, we launched Superfast Broadband in August last year. This followed a £1m. upgrade of the broadband network and the installation of roadside broadband cabinets, known as MSANs, around the island, which, in effect, brings our exchanges closer to properties, thereby enhancing the broadband speeds that we are able to provide.

The new service will deliver download speeds of up to 40Mb/s and upload speeds of up to 2Mb/s and is initially available to around 75% of properties across the Bailiwick.

We continue our expansion plans to install additional MSAN cabinets around the island in the coming months, with the aim of making Superfast Broadband accessible to all Bailiwick properties at speeds up to 100Mb/s by the end of this year at greater coverage and lower pricing compared with our competing jurisdictions.

CICRA has the spotlight firmly on the telecoms industry, how does this benefit customers and is it additional work for your team?

We have an excellent relationship with the team at CICRA and ensure an open dialogue on all matters relating to telecommunications. CICRA’s aim is to ensure that consumers receive the best value, choice and access to high quality services.

We have taken part in many consultations throughout the years, which of course results in additional work, however it is important

our customers; and that of our competitors, can be sure that there are checks and balances in place for their benefit.

The recent Sure takeover by Bahrain Telecommunications Company has largely gone through without a great deal of media hype but how can our finite community be well served by a company with roots so far from our shores. Is it really business as usual?

It is business as usual at the moment but of course, any company which acquires another will look at ways in which it can improve. The Batelco management team has made a number of visits to the island and is in regular correspondence with our senior management team, based on the ground in Guernsey, Jersey and the Isle of Man. Batelco is investing significant time to make sure that they can fully understand the islands and the way in which we operate.

The acquisition by Batelco is an exciting step forward as they have a long history and reputation of delivering high quality communications to its customers. Batelco has a strong desire to bring the latest products and services to its clients and is well-known for its innovative approach.

The natural assumption when any new company takes over is that prices will increase but there will be no improvement to services.

Is that fair?

No, this is not a fair assumption. We continue our efforts to provide the best quality of service to our customer at the best price. The ultimate ownership of our Channel Islands’ businesses by the Batelco Group has no intention to increase prices that are not justifiable.

Having said that, should the States of Guernsey decide to impose its proposed 5% tax on the use of wireless spectrum then there will be an increase in price, which will not be caused by the Batelco ownership but rather by the initiative of Commerce &

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Employment. It’s also important to note that there are many factors influencing price. Firstly our services are regulated and so any price increases need to be considered and approved by CICRA. Secondly, there is sufficient competition on the island to ensure prices remain competitive.

Batelco has already committed to the continuing development of the businesses in the Channel Islands and we will also benefit from Batelco’s international partnerships and relationships. Batelco’s aim is to build a telecoms business of global relevance of which the Channel Islands will be an important part. They want to continue the development of Sure as a market leader.

Can you see a day when fixed line competition becomes a reality?

Absolutely, CICRA has recently announced that our fixed telecommunications licence will be modified to allow wholesale line rental to other licensed operators in Guernsey. The same modification will be made to JT’s licence in Jersey and so by 7 November this year, fixed line competition will become a reality.

Wholesale line rental, which is widely available across the world, will allow all licensed telecoms operators to bundle products and offer customers a single bill.

We have always been extremely supportive of wholesale line rental to be introduced in Guernsey and Jersey but have been consistent in our approach that it needs to be introduced at the same time in both islands and at the same price to ensure competiveness for all operators.

We believe that the ability to offer a single bill for the full range of telecommunications services will provide a significant benefit to customers as the reduction in overall charges can be substantial.

Advertisement Feature

Manage your business on the move Tim Rawles from Strong Signal introduces us to their mobile database product CoRunner manual notes, and then re-enter the information back at the office, they can enter the information into the system there and then. People in the office, who are using exactly the same application, can see any updates immediately.

So the systems run on PCs too?

Yes, and Macs. The systems can be used by any number of people concurrently, whether they are at a desk or on the road.

Can you tell us what Strong Signal does?

Tell us more about the CoRunner product.

There is a growing demand for database systems that can be used both in the office and on the move. Strong Signal provides specialist services and products to meet that need.

As well as developing bespoke systems for individual clients we also have our CoRunner product which is an off-the-shelf solution for job management and invoicing.

Cashflow is what keeps a business running, and cashflow depends on efficient invoicing.

However, if your job records are incomplete or scattered across the passenger seat of a van, then invoicing becomes a nightmare!

CoRunner helps you keep a track of all of your jobs, and lets you record time-spent, expenses, materials etc against each one. Because you can do this both in the office and at any time on-the-move then its much easier to keep up to date – and accurate – records.

Who would benefit from using a mobile database system?

Any company where members of staff sometimes work away from the office but need to keep up to date records of their activities.

Anyone who currently uses a clipboard or notebook could use a Strong Signal system on their iPad or iPhone instead. Rather than take

Does CoRunner automatically produce the invoices too?

Yes, that’s right. As the job records are completely up to date the invoices can be generated at the click of a button. This can be

done either individually as each job completes or as a batch at the end of the month. The invoices can be printed or immediately emailed to the customer. CoRunner can also export invoice information in a format that can be imported into Sage and other accounting systems.

The whole process seems very efficient!

Not only does it save hours of paperwork but the ability to record your activities immediately means you don’t ‘lose’ hours of chargeable time and materials over an invoicing period.

Can CoRunner be customised?

The system is very flexible. For example, the invoice layout can be changed to suit each company’s needs. And the lists of products and time codes are all configurable.

We provide full training but CoRunner is very easy to use, so it doesn’t take long!

How can people find out more about CoRunner or Strong Signal?

They can visit our website strongsignal.co.uk, or email me on tim@strongsignal.co.uk to arrange an informal meeting or demonstration at a time and place that suits them. Even if people are just curious about how this technology can help them, we’re always happy to talk.

Stay in control, wherever you are!

Improve your efficiency and cashflow with CoRunner, the job management and invoicing solution designed for both PC and tablet. Enable you and your team to capture time spent, material costs and other expenses – immediately and accurately. Say goodbye to hours of paperwork and the stressful end-of-month search for missing job sheets. Enjoy automatic generation of invoices that can be emailed directly to your clients.

strongsignal.co.uk

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Call 01481 700616 CoRunner is developed by Strong Signal is a trading name of Tiara Software Consultants Limited

PUSHING TELECOMS IN THE RIGHT DIRECTION .

Paul Tayor describes why he believes JT Guernsey has a bright future

52 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

N

o one needs reminding that we’re living in tough economic times.

It can feel as if there’s a weekly statistical feed of consumer confidence surveys or the latest un-employment figures, which analysts and the press alike continually utilise to try and predict the next poignant change in the UK’s economic outlook.

Even in Guernsey, which has had a relatively easy ride until now is feeling the strain just like everywhere else in the world; we are no longer in a position to be complacent.

There are now more people out of work across the Channel Islands than there have ever been, we’ve had years of poor economic conditions and there are no reliable signs that things are any closer to turning a corner.

The natural instinct in times like this is to just get your head down, to review what you’re doing and to deal with the pressure on the balance sheet by focussing on your costs and getting rid of inefficient services and duplication. Whatever sector we’re in, whatever size we are, wherever we came from, we’ve all done just that.

However, leadership and innovation aren’t about doing what everyone else is doing; they’re about finding your own path. For this reason, in 2011, while other large businesses were keeping their heads down and hoping that things would get better, JT adopted a five-year growth strategy setting ourselves the bold challenge of expanding our global reach and services amid the recession and tough economic times to help us secure the future of our people and our business.

We hope we can demonstrate that it wasn’t just bold language and vague aspiration – we set ourselves very clear and measurable goals. We work in an ‘OPEN’ culture, with principles that define us as a firm and guide our staff in their day-to-day work decisions. To support this vision we created financial, operational and cultural milestones in order to get us to where we wanted to be in 2016.

I’m happy to report that we’re well on our way.

Through the acquisition of international communication specialists ekit and IT managed services specialists Worldstone

we’ve created a stepping stone into 110 countries around the world – but more importantly, we’ve brought a wealth of knowledge and experience about providing services to the global business community, about the logistics of doing business around the world, about international IT services and about mobile technology from SIM cards to satellite phones.

The investment that we have made has not just been beyond our shores.

Since 2002 we’ve invested more than £40 million into Guernsey’s communications

To support this vision we created financial, operational and cultural milestones in order to get us to where we wanted to be in 2016.

I’m happy to report that we’re well on our way

.

infrastructure – that investment has created more resilient communication links in your homes, faster mobile data services and benefits to the business community.

That infrastructure includes fibre optic links, a data network connecting more than 100 States buildings, and the first 42 Mb mobile data network in the island, as well as an £8m submarine cable connecting the island to the UK and upgraded data hosting centres.

On the commercial side, we’re expanding the services that we offer to our business customers, in areas such as server replication and cloud computing. Because we appreciate that the twin forces of technological development and economic pressure mean that taking on an IT partner

instead of running everything yourself is more attractive now than it has ever been, JT need to ensure whatever services our customer require we can meet that demand locally. So, we’re taking on more and more IT services for customers and in some cases we’re running their entire IT infrastructure for them, so that they can focus on what their business does best.

Another example of this adaptability in a challenging economy might be the bright, new, emerging area of Machine-to-Machine communication. JT has entered a market at the very beginning of its evolution and it is set to keep on growing, JT are making sure we have ourselves in this space. Further, our global spread of roaming agreements also play its part in helping position us an attractive partner to firms pioneering new ‘smart’ technology that lets devices ‘talk’ to each other. So much so that we have recently signed seven deals with firms in the security, taxi, health and point-of-sale industries.

All of this has an ultimate purpose, besides bringing more profits back to the Channel Islands and creating new career opportunities here in one of the few markets where we know with certainty that there will be growth in the years ahead. It brings us closer to the central goal that underpins our five-year plan, and everything that we do - of being the global telecommunications partner of choice.

Times may be tough, but at JT, we think that the future looks bright.

IMAGE

RIGHTS ASILVER BULLET

By Jose Luis Romanillos, Managing Director and Founder of Finsbury Image Rights (Guernsey) Limited

.

54 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

“What do you do exactly, Uncle Pepe, as an Image Rights Agent?” my 21 year-old niece asked me the other day. She had been looking me up on Google, LinkedIn and Facebook, as well as via the Guernsey Finance website.

This was a fairly loaded question as she herself is starting up her own Social Media business in the UK and was looking for any ideas that could possibly assist her with her own company. Or even provide her with some clients. “It sounds really cool. Do you get to meet all these stars?”

“Do you want the long or the short answer, Dulcie?” I replied. “Long one, please.” And so I did...

To cut a longish story short we sat down over a cup of tea and I proceeded to give her a bit of my background in the finance world, followed by the story of Guernsey’s Image Rights legislation. This did not interest her hugely, I could sense, but she did start to get a little more alert when I started to talk to her about my clients and how I had managed to sign them up to the register.

“How did you manage to persuade them to do it? Must have been tricky, as it is totally new - and people are always worried by new stuff...right?”

OK. So first of all, you get your prospective client. They can be an individual or an entity (a legal person) and their world should be in the public arena in some way - be it business, professional, media, sport, music, entertainment - in other words, they depend to a lesser or greater degree on their image being used for commercial purposes and financial gain.

This image can be their physical image or a representative image such as a company logo.

Now, these images are very important to these celebrities. For some of them (eg.

David Beckham and Mo Farrah) the bulk of their income comes not from what they do but from their image which is used and exploited to endorse and sell products.

What they want is to ensure their image continues to provide them with income (you could say it is their pension), is not exploited by “naughty” third parties trying to piggy-back off their name and also, they do not want their name to be tarnished by some inappropriate usage that could result in them losing their entire image income. This is at the heart of the reason why the Guernsey Image Rights legislation came into being - to provide protection.

Currently, if someone exploits your image for commercial purposes without your consent then your only recourse, if there is no agreement, is to sue them.

The examples of this are numerous, and there are some very recent ones - actors Liam Neeson and Brad Cooper ref The A Team, Shoemakers Foster & Son against Brooks Brothers, USA and Gita Hall May ref Mad Men. They have all gone to court, which is a risky business and potentially costly. Guernsey’s Image Rights legislation provides an additional weapon in the armoury of these individuals and their lawyers - a registration of their image rights confirms that the image has been registered and it has a value (i.e. it is an asset).

Therefore, not only does the IR registration provide additional protection for one’s image, in addition to what is already out there, but it can also be used as a threat,

“How could I enforce an infringement, say in Holland? What’s really in it for me? Does Image Rights Law replace Copyright & Trade Mark? How do I sell it to my clients?

(This one came from various Private Bankers and RMs).” a stick to wave at potential infringers, thereby reducing the need to seek a court judgement and application of a court order.

Sounds OK, yes? Well, the reactions I had to this Image Rights story were one of great interest and admiration for Guernsey’s efforts in creating this innovative legislation. But there was also some puzzlement. I highlight some of the questions that were thrown at me:- How could I enforce an infringement, say in Holland? What’s really in it for me? Does Image Rights Law replace Copyright & Trade Mark? How do I sell it to my clients?

(This one came from various Private Bankers and RMs).

There were also a number of somewhat unusual but thought-provoking questions, including:Can I register a horse? I want to register someone who is not famous? Say the mother-in-law? Could I register my next film - including the characters? (This came from a TV & Film Director friend of mine).

As a former schoolmaster I have always

found that the best way of “explaining” is via an example, rather than theorisations and general explanations, so I described an actual client take-on of mine - Eleftheria Kotzia, a Greek classical guitarist. Her registration, number GG-IR006, went live on 28th February 2013.

I knew Eleftheria from way back when, via my family’s guitar business. She is now acknowledged as one of the top three female classical guitarists in the world.

She also invented her own guitar-playing method for children – “Le Cahier de la Guitarre”. I had mentioned the Image Rights to her last year in conversation and initially she had been undecided about it.

Over the following months we discussed the matter, as she did with the French publisher of her book. She raised a number of the above queries, which I answered as follows:On the infringement issue, yes we would need to obtain initially a court ruling here in Guernsey, and then take this court order to the jurisdiction of the infringement.

The fact that Guernsey is looking to sign up to the Berne Convention and then the Madrid Protocol (International registration of Trade Marks) will undoubtedly help this cause. There would still be no guarantee of success, but at present, it is certainly better than nothing – which is what we had until the Guernsey Image Rights legislation came into being, as it can support the protection of a person’s Image Rights.

And of course, it has to be worthwhile commercially – in other words, there is no real point if we are talking about relatively small amounts of money.

Does Image Rights law replace existing intellectual property practice? In a word – no. Although modelled on Trade Mark, the new Image Rights legislation has been designed to complement and work together with Patent, Trade Mark and Copyright. So no conflicts there.

On the issue of value and what was in it for her, this was far easier to explain and prove – and herein lay my “silver bullet” for Eleftheria, the Image Rights Register itself. In addition to the above-mentioned significant benefits to the Image Rights legislation (protection and threat), what’s in it for them is linked to the nature of their business. They are individuals or legal entities whose livelihoods depend to a greater or lesser degree on their image – its exploitation, usage and marketing potential.

In the register itself we have the perfect marketing and promotional tool. This is because unlike the world of Trusts, Image Rights are a public record. Anyone can

All together, from start to finish, the process of signing up my first client took me about 5 months, and involved several meetings in London and numerous communications. It is always a challenge explaining new ideas and convincing people of their merit. But hopefully this is just the start, and things look like they are starting to speed up

.

visit and log onto the Guernsey Registry website, and then study the Image Rights register, the individuals registered, as well as the list of Agents and all the related documentation – http://www. guernseyregistry.com/ This is gold dust (or should I say silver?), in terms of marketing and advertising – and proved to be the deciding factor for Eleftheria. Like all artists in the public arena, she is always looking to develop her profile and increase her record sales. She realised that if all these professional people globally were viewing her details via the IR Register (lawyers, advisors, trustees, accountants, private bankers, agents, etc.) then here was in effect a very targeted way of promoting her product and image. She agreed to be registered.

Indeed, within a matter of months I was able to demonstrate that her IR registration had been a marketing coup for her. Her website had seen an extremely high and sudden increase in hits; her record sales (particularly of her prize-winning album “The Blue Guitar”) had seen a jump in downloads; and I had been contacted by half a dozen financial institutions wishing to take me out to lunch to “discuss opportunities”. Well, a quick look at the list of registered Image Rights Agents gives a clue as to who is looking at this register – and looking on a regular basis. As many of these companies are “globally-linked” entities, it is easy to see how this can “go viral” pretty quickly.

As a result of the above, Eleftheria then agreed to come over to Guernsey to play a concert for me at St James (Saturday 1st June 2013) to promote her registration – the first guitarist on the register, and

the first one for Finsbury Image Rights (Guernsey) Ltd. The process of registration itself was surprisingly straightforward. I got her to sign the various forms that are required for a client to sign up, (including consent, fees and indemnification), and asked her to provide me with the basic due diligence that I also insist upon, even though I may know my clients well. I make a point of meeting with them and even take photographs, when and where appropriate.

Then came the registration process, via the Guernsey Registry website. A basic set of forms were needed to be completed – one for the “personality”, and then another one for the “image” that had been selected to represent the person. I also had to send through the image selected with Eleftheria.

I had also ensured that the photograph was in her ownership – i.e. not assigned to the photographer or any other third party.

A fee of £1,000 was then required, which covers the registration of the individual for 10 years together with one “free” image. If I had wanted to attach additional images, this would have cost a further £100 per image. For registration of a legal person (i.e. a Company), this will cost £2,000 and am currently working on not one but two of these.

This registration then sat in the “Publications Journal” for 20 working days, during which period it was available for public inspection and comment. The following month, a set of certificates landed on my doormat. These certificates confirmed the registration of Eleftheria’s Image Rights which are her own personal assets. These Image Rights, if she wants, can be valued, traded, sold, added to a

portfolio and even used for collateral. This registration will then need to be renewed in 10 years’ time – which I think actually represents great value at £100 per year.

All together, from start to finish, the process of signing up my first client took me about 5 months, and involved several meetings in London and numerous communications. It is always a challenge explaining new ideas and convincing people of their merit. But hopefully this is just the start, and things look like they are starting to speed up.

It was clear that my niece had been listening because when I asked her to repeat to me the advantages and benefits of registering one’s image she came out with each one:Protection Threat Marketing Promotion Kudos She then added the following comment, which showed that her head was screwed on properly. “Also, Uncle Pepe, could you say it’s a bit like having a harmless bet? A bit like Pascal’s Wager, in fact – like betting on God’s existence, because in essence one has nothing to lose.”

These youngsters today are brighter than we think. Yes, there are numerous other benefits and magic bullets, which we discussed…but I will save these for another time and place – perhaps my next London seminar. I would not wish to give away too many trade secrets to my fellow IR Agents – perhaps I should register these “Silver Bullets” beforehand?

Oh, and by the way, what about the horse, the mother-in-law and the film? The answer to all three is, yes.

Finsbury Image Rights (Guernsey) Limited - Intellectual Property company specialising in Image Rights, Trade Mark, Public Relations, Marketing and Agency work for the Music, Sports and Entertainment industries.

5 St James Street, St Peter Port, Guernsey, GY1 2NZ Telephone: +44 (0) 1481 726276 E-mail: joseromanillos@finsbury-ci.com

56 | CONTACT | JUN / JUL 2013 | www.guernseychamber.com

These rights represents an asset class that require management and administration just like any other - something which Guernsey is both familiar with and has a great deal of expertise in. As Guernsey seeks to diversify its offering to the wider world, image rights represents an excellent opportunity to do just that

.

The last week has seen two high profile image rights scenarios which have only served to highlight the potential for the Guernsey Image Right, which was launched in December last year.

The first was Rhianna, who is suing Top Shop for putting her image on t-shirts.

The image in question is something which Top Shop have supposedly paid for the privilege of using, by way of consideration due to the photographer. This therefore would cover off the copyright side of things. What Rhianna is objecting to is the commercialisation of her image generally, in order to sell product - something which the Guernsey Image Right is specifically

designed to prevent and which UK law has difficulty in dealing with, as there are no provisions for image or personality rights there.

The second case is US based and concerns Ryan Hart, a former Rutgers University star football quarterback, who accused Electronic Arts (EA) of using his image in a video game without permission.

In order for EA to have succeeded here, they would have had to prove that they had transformed Hart’s image in some way, which they were unable to do. As a result, the appeals court in the US essentially upheld the rights of the athlete to protect against commercial exploitation,

IMAGE RIGHTS SCENARIOS HIGHLIGHT THE POTENTIAL FOR GUERNSEY Advocate Jason Romer and Advocate David Evans.

Directors of Collas Crill IP

but as in all these things, each case is dealt with on the facts, which will differ from person to person.

This difference in the way that image rights are dealt from one jurisdiction to another highlights both the gaps in the UK system regarding the rights of personalities and celebrities and also the advantage of registering such rights in order to provide clarity, substance and to enable the management of these rights going forward.

It is exactly these uses which the Guernsey Image Rights give to the high profile personality client. It allows them to register rights not able to be registered anywhere else in the world and for these rights to be structured and managed in a effective way. Whilst it is an intellectual property product which requires specialist knowledge, once it has been registered, the administration of the entity holding this asset can be performed by any number of service providers.

As the image right market matures in Guernsey, we see a minority specialist interest in the actual registration of the rights themselves, but with a great deal of participation from other providers to supply their core services for the ongoing administration and management of the entities holding these rights. In addition, this also gives these service providers a new product from which to offer ‘add-on’ services such as wealth management. It also provides for both structuring and succession planning opportunities for the wider finance industry to offer to these clients.

These rights represents an asset class that require management and administration just like any other something which Guernsey is both familiar with and has a great deal of expertise in. As Guernsey seeks to diversify its offering to the wider world, image rights represents an excellent opportunity to do just that.

Private members Mr Jon Bridel

Tel 714609

Mr Peter Budwin

Tel 716134

jonbridel@cwgsy.net thewins@guernsey.net

Ms Fionnuala Carvill fcarvill@gfsc.gg

Tel 07781 101064

Mr Geoff Colcough

Tel 239372

Mr Garry Collins

Tel 243992

Mr Mike Collins

Tel 243434

Mr Robert Cooney

Tel 256720

gccolcough@yahoo.co.uk garry.collins@cwgsy.net mcollins@guernsey.net cooney@guernsey.net

Mr Peter Cornell

Tel 07824 504298

John Curran

Tel 07781 125047

peter.cornell@metric-capital.com johnnypcurran@hotmail.com

Mr Roger Dadd

Tel 245401

Mr Rupert Dorey

Tel 230711

dadd@cwgsy.net

rupertdorey@mac.com

Mr Fergus Dunlop

dunlop@guernsey.net

Tel 07781 117980

Mr Bernard Flouquet

Tel254326

Mr Julyan Gardener-Wheeler

Tel 266188

Mr Mike Garrett

Tel 258227

Deputy John Gollop

Tel 715099

Anne Hough

Tel 712744

Mr Stephen Jones

Tel 235851

Mr Ronald Knight

Tel 715150

Mr Jan Kuttelwascher

Tel 726312

bernard@flouquet.com jgw@consultant.com garrett@cwgsy.net

johngollop@cwgsy.net

annehough1@gmail.com jonessm@guernsey.net rgknight@cwgsy.net

jankuttelwascher@yahoo.co.uk

Mr Paul Luxon

pluxon@gmail.com

Warren Mauger

warren.mauger@tpagency.com

Tel 07911 103460 Tel 740193

02

JAN/FEB 2013 CONTACT

Private members Ms Carla McNulty Bauer

Tel 723276

Mr Andy Morgan

Tel 258451

Mrs Katherine Paine

Tel 249958

Mr Steve Park

Tel 247592

Mr Tim Robins

Tel 256625

Mr Roy Sarre

Tel 263930

Mr Jeremy C S F Smithies

Tel 246675

Mr John Stares

Tel 232790

Martin John Storey

Tel 736917

Mr Carl Symes

Tel 724290

Jenny Tasker

Tel 701528

Mrs Gillian Tidd

Tel 258402

Mr Jeff Vidamour

Tel 267048

carlamcnultybauer@cwgsy.net anmo75@hotmail.co.uk katherine@batrachian.com stevepark@guernsey.net robins@cwgsy.net madroy@cwgsy.net smithies@guernsey.net j_stares@hotmail.com martin.msci@cwgsy.net jardincache@cwgsy.net jenny@taskeronline.com sassafras@guernsey.net jvidamour@cwgsy.net

Mr Tony Webber

anthonywebber@cwgsy.net

Tel 07781 166349

Mrs Ann – Margaret Whitaker

Tel 700386

Mr Hans R Wust

Tel 245134

offshore.properties@cwgsy.net hrw@cwguernsey.net

03

WWW.GUERNSEYCHAMBER.COM

A

Annandale Ltd

Mr Richard Ogier richardo@annandale.gg

Anne Drury

2Mi Financial Services Ltd

Financial Services

A1 Distributors Ltd

Cleaning Supplies

Mr Sean Martin sean@2mi.gg

Tel 726277 www.2mi.gg

Mrs S Lesbirel orders@a1.gg

Tel 748433 www.a1.gg

A E Meadowcroft Engineering

Engineering

Mr Paul Meadowcroft aemengineering@cwgsy.net

Tel 727715

AO Hall Advocates

Advocates

Mrs Louise Hall enquiries@aohall.com

ABN Amro (Guernsey) Ltd

Mr Graham Thoume graham-thoume@gg.abnamro.com

ABN Amro Asset Management (Gsy) Ltd Mr Frank Moon frank.moon@gg.abnamro.com

Active Group Ltd

Mr Wayne Bulpitt info@activeoffshore.com

Adam & Company International Ltd Mr John Judge adamint@adambank.com

Admiral Training & Development Corp

Tel 723723 www.aohall.com Banking

Tel 751000 www.abnamroprivatebanking.gg Banking

Tel 751000 www.abnamroprivatebanking.gg Finance

Tel 711822 www.activeoffshore.com Banking

Tel 715055

AFR Advocates

Advocates

Mrs K Newman info@flyasg.co.uk

Airtel-Vodafone Ltd

Mr Ian Campbell ian.campbell@airtel-vodafone.gg

Albany Trustee Company Ltd Mr Anthony Holt info@albanytrustee.com

Albecq Trust Co Ltd Mik Underdown mu@albecq.com

Alderney Shipping Co Ltd Mr Bruno Kay-Mouat bruno@aldshp.co.uk

Alliance Cash & Carry Ltd Mr Christopher Fish alliance@cwgsy.net

Alpha Estates Ltd

Mr David Ingrouille david@alphaestates.net

Alternative Solutions Ltd Neil Jordan solved@asl.gg

Amalgamated Facilities

Mr Darren Etasse darren.etasse@amalgamatedfm.com

Amysons (1978) Ltd Mr Dennis Steer

Mr John Le Prevost reception@anson-group.com

Apax Partners Guernsey Ltd Ms Denise Fallaize denise.fallaize@apax.com

Andrew Cullen andrew/cullen@apgroupglobal.com

Appleby

Mr Gavin Ferguson gferguson@applebyglobal.com

Aquarius Acccounting Services Limited

Caroline Patterson tracey@aquariusaccounting.gg

Aqua-Star Ltd

Mr G P J Wilson aquastar@guernsey.net

Arborcraft Ltd

Mr Jonathan Skillet arborcraft@cwgsy.net

Archer Training

Tel 251095

Aircraft Servicing Gsy Ltd

Anson Group Ltd

AP Group Ltd

Mr Derek Knowles admiral@guernsey.net

Adv Mark Ferbrache info@afradvocates.com

Ms Anne Drury annedrury72@googlemail.com

Mr David Archer darcher@cwgsy.net

Archivist Tel 743999 www.afradvocates.com Engineering

Tel 265750 www.flyasg.co.uk Telecoms

Tel 230030 www.airtel-vodafone.gg Administration

Tel 724136 www.albanytrustee.com Financial Services

Tel 740300 www.albecq.com Shipping

Tel 724810

Wholesale

Tel 246827

Estate Agents

Tel 729891 www.alphaestates.net Computing

Tel 701234 www.asl.gg Property

Tel 252111 www.amalgamatedfm.com Retail

Tel 245713

Mr Bryan Smitheram office@archiviststorage.com

Ardel Holdings Ltd

Ian Rouget enquiries@ardeltrust.com

Building

Tel 253088

Retail

Tel 722113

Fund Management

Tel 722260 www.anson-group.com Fund Management

Tel 810000 www.apax.com Employment

Tel 715757 www.approvedpersonnel.com Advocates

Tel 755600 www.applebyglobal.com Accountants

Tel 715611

Marine

Tel 244550 www.aquastar.gg Garden/Land

Tel 265296

Management Consultancy

Tel 265650

Archive Services

Tel 251484

Trust & Company Administration

Tel 723573 www.ardelholdings.com

DIRECTORY UPDATE To keep things current please check your company listing and inform us of any changes. Email: jon@lighthouseci.com Arrowsmith Marlowe Ltd

Mr Hugh S E Roe maria@arrowsmithmarlowe.com

Artemis Trustees Ltd

Cleaning Contractors

Tel 728801

Finance

Mr Robert Sinclair info@artemisci.com

Tel 729466 www.artemisci.com

Ashton Barnes Tee

Advocates Notaries

Clare Tee keith.pengelley@guernseylegal.com

Aslett Architects Ltd

Ms Liz Aslett info@aslettarchitects.co.uk

Atlantis Marine Ltd Mr Patrick Wheeler info@atlantismarine.biz

Atlas Offshore Ltd Mr David Thompson dt@atlas.guernsey.com

Tel 724124 cat@guernseylegal.com Architects and Surveyors

Tel 736441 www.asletarchitects.co.uk Marine

Tel 258514 www.atlantismarine.biz Consultancy

Tel 730500 www.atlas.guernsey.com

04

JAN/FEB 2013 CONTACT

Aurigny Air Services

Airlines

Mr Clive Acton clive.acton@aurigny.com

Avant Garden Guernsey Ltd

Mr Nick Martel avantgarden@cwgsy.net

Avenue Flowers & Design Ms Alison Lythgoe florist@avenueflowers.net

AWS Design & Sign Group Mr Arthur Pugh awsgroup@cwgsy.net

Tel 266444 www.aurigny.com Retail

Tel 230566 www.avantgardenguernsey.com Retail

Tel 724442 www.floristguernsey.co.uk Signs

Tel 728283 www.awsgroup@cwgsy.net

B Retail

Tel 713005

Advocates

Adv Simon Howitt mail@babbelegal.com

Tel 713371 www.babbelegal.com

Bailiwick of Guernsey Guild of Accredited Guides

Bank of Cyprus (CI) Ltd

Mr Andrew Dempster andrew.dempster@gg.bankofcyprus.com

Bank Sarasin & Co Ltd, Guernsey Branch Mrs Nicolla Tanguy nikki.tanguy@sarasin.gg

Barclays Wealth

Mr Garry Dayes garry.dayes@barclayswealth.com

Barras Car Centre Ltd

Mr Martyn Torode martyn@barrascarcentre.co.uk

Baudains Trade Supplies (BTS) Mr Peter Baudains peter@btsgsy.com

BDO Limited

Lara Wild lara.wild@bdo.gg

Beckfords Funeral Services Ltd Ms Jane Duquemin jane@beckfords.com

Bedell Cristin Advocates

Charity

Tel 07781 103808

Banking

Tel 726618 www.juliusbaer.com Banking

Tel 716026

Banking

Tel 739801

Banking

Tel 755367 www.barclayswealth.com Motor Garage

Tel 249915 www.barrascarcentre.co.uk Merchant

Tel 248822 www.btsgsy.com Accountants

Tel 724561 www.bdo.gg Funeral Directors

Tel 264202 www.beckfords.com Advocates

Mrs Annie Zunino mark.helyar@bedellgroup.com

Tel 812812 www.bedellgroup.com

Bella Luce Hotel & Spa

Hotel and Catering

Mr Luke Wheadon wakeup@bellalucehotel.com

Best Books Ltd

Mr Colin E Langlois admin@bestbooks.gg

Betley Whitehorne

Mr Chris Betley hello@betleywhitehorne.com

Mr B J Le Prevost

Black Horse Offshore Ltd

Mr Phil Le Cheminant phillip.lecheminant@blackhorse.co.uk

Black Vanilla

Jade Hall jade@black-vanilla.gg

Blanchard Build Supplies

Mr Peter Howe info@blenheimgroup.com

Babbe

Mr Tony Crawley tony.crawley@juliusbaer.com

B K S Ltd Trading as Beekers

Blenheim Group

Mr Michael Penney moneypenney@cwgsy.net

Bank Julius Baer & Co Ltd

Anthony Workman bobdutnall@betway.com

Mr James Roberts jamesr@blanchard-ald.com

B & Q (Retail) Ltd

Odette Duerden o.l.duersden@gmail.com

Betway Limited, Guernsey Branch

Tel 238764 www.bellalucehotel.com Book Keeping

Tel 253332 www.bestbooks.gg Advertising & Marketing

Tel 725115 www.betleywhitehorne.com

Blue Diamond Ltd Mr Alan Roper alan@bluediamond.gg

Bleu IT

Mr Matt Le Huray matt.lehuray@bleuit.com

BLIX Limited Dominic Bennett dom@blix.co

Boatworks +

Mr Mark Nightingale boatworks@cwgsy.net

Bonsai (Mal Trading Ltd)

Mr Matthew Rolfe info@bonsaigroup.gg

Books & Company Ltd Mr John Merrien john.merrien@cwgsy.net

Boots The Chemist Ltd Mr Luke Huntley luke.huntley@boots.com

Bordage Monumental Works Ltd Mr Martyn C Renouf

Bordeaux Services (Gsy) Ltd

Mr Peter Radford peter.radford@bordeauxservices.com

Bougourd Ford

Leisure

Tel 746410 www.betway.com Retail

Tel 200370 Finance

Tel 710411

Media, PR, events and consultancy

Tel 729229 www. black-vanilla.gg Building

Tel 822722

Administration

Tel 715200 www.blenheimgroup.com Garden Centres

Tel 210280 www.bluediamond.gg Computing

Tel 715200 www.bleuit.com Internet

Tel 706740 www.blix.co Marine

Tel 714224 www.boatworksguernsey.com Manufacturing/Retail

Tel 200011 www.bonsaigroup.gg Chartered Accountants

Tel 07781 106688 www.booksandcompany.gg Retail

Tel 723565

Building & Monumental Masons

Tel 721415 Fund Management

Tel 715167 www.bordeauxservices.com Motor Garage

Mr Iain Carse md@ford-ci.co.uk

Tel 724774 www.ci-cars.net

Boulangerie Victor Hugo

Hotel & Catering

Mr R Karim boulangerievh@cwgsy.net

BPP Professional Education Sarah Colley sarahcolley@bpp.com

Brehon Ltd

Mrs Sarah Hancock sarah@brehon.co.uk

Brewin Dolphin Ltd

Mr Adrian Clayton adrian.clayton@brewin.co.uk

Bridgewater Limited

Mr Barry Le Pelley barry@bridgewater.co.gg

Brittain Hadley Partnership

Mr Graham Hollingsworth graham.hollingsworth@bhg.eu.com

Tel 714714 www.boulangerie.gg Training

Tel 266176 www.bppoffshore.com Accountants

Tel 233009 www.brehon.co.uk Banking

Tel 736682 www.brewin.co.uk Accountants

Tel 722221 www.bridgewater.co.gg Surveyors

Tel 713573 www.brittain-hadley.com

05

WWW.GUERNSEYCHAMBER.COM

Brooks Macdonald Group

Kevin Boscher kevin.boscher@brooksmacdonald.com

Browns Advocates

Adv Adrian Brown adrian.brown@brownsadvocates.com

Advocates

Tel 815555 www.brooksmacdonald.com Advocates

Tel 740002 www.brownsadvocates.com

BSG Resources Limited

Administration

Mr David Clark davidclark@bsgresources.gg

Butterfield Bank (Guernsey) Ltd Mr John Robinson john.robinson@gg.butterfieldgroup.com

Tel 812001

Banking - Private

Tel 711521 www.butterfieldbank.gg

BWCI Group

Actuary

Mr Stephen Ainsworth mail@bwcigroup.com

Tel 728432 www.bwcigroup.com

C C5 Alliance Limited

Computing IT / Communications

Tel 07781 101145 www.c5alliance.com Wholesale

Tel 728911

Cable & Wireless Gsy Ltd

Telecommunications

Ms Jess Bisson jess.bisson@cw.com

Tel 757501 www.cwguernsey.com Consultancy

Tel 244433 www.campbell-bloese.com

Canaccord Genuity Wealth (international) Limited

Cantus Consulting

Jani Burwood janibruwood@cantusconsulting.com

Capelles Building Stores Ltd Mr Andy Le Flem andy@capelles.co.uk

Capital PVC Building Supplies Ltd Mr Andre Lenormand capitalpvc@cwgsy.net

Caplain Glasshouse Services Ltd Mr Eric J Caplain caplainglass@guernsey.net

Careers Events Limited Mr Anthony Reynolds info@careerevents.co.uk

Carey Group

Mr Tim Bush tim.bush@careygroup.gg

Jewellers

Mr P Freeman paul@catherinebest.com

Tel 237771 www.catherinebest.com

CBO Projects

Computing Consultants

Mr Philip Smith philip.smith@cboprojects.com

Tel 07781128208 www.cboprojects.com

Celaro Ltd

Retail

Mrs Allison Forman celaro@cwgsy.net

Channel Insurance Brokers Ltd

Mr B M Thomson cib@channelinsurancebrokers.co.gg

Tel 724721

Insurance

Tel 726971 www.channelinsurancebrokers.co.gg Distribution

Tel 234000 www.channelislandceramics.com

Channel Island Data Services Ltd

Roy Rogers cilighting@cwgsy.net

Wayne Martel wayne.martel@canaccord.com

Tel 727272 www.careyolsen.com

Catherine Best

Mr John Litchfield mail@channelislandceramics.com

CI Lighting Limited

Mr Nick Barton admin@campbell-bloese.com

Advocates

Ms Emma Mauger emma.mauger@careyolsen.com

Channel Island Ceramics

Mr Marc Laine marc.laine@c5alliance.com

Campbell & Bloese Ltd

Carey Olsen

Wealth Management

Tel 712889 www.canaccord.com Human Resources

Tel 07839 722518 www.cantusconsulting.com Building Services

Tel 245897 www.capelles.co.uk Merchant

Tel 726151

Building

Tel 244159 www.caplainglass.com Business Services

Tel 258505 www.careersevents.co.uk Pension Providers

Tel 737203 www.careygroup.gg

DIRECTORY UPDATE To keep things current please check your company listing and inform us of any changes. Email: office@guernseychamber.com

Debt Recovery

Mr Stuart Ayres stuart@offshorecreditcheck.com

Tel 720028 www.offshorecreditcheck.com

Channel Island Toys

Embroiderers

Mr Andrew Deane citoys@channel-teddy.co.uk

Tel 723871 www.channel-teddy.co.uk

Channel Islands Co-Operative Society Ltd Mr Colin Macleod brianp@ci-coop.com

Channel Islands Motor Factors Ltd Mr N Robert nigel.cimf@guernsey.net

Channel Islands Skills Academy Mrs Susie Andrade susie@cisa.gg

Channel Television Ltd Ms Gillian Smart gillian.smart@channeltv.co.uk

Channel Welders Ltd

Mr Toni Clayton toni.clayton@channelwelders.gg

Chateaux Estate Agency Ltd Mr David Corson david@chateaux.gg

Cherry Godfrey Finance Ltd Mr David Cherry dcherry@cherrygodfrey.com

Cherry Godfrey Insurance Services Ltd

Retail

Tel 245802

Motor Garage

Tel 248411 www.guernsey.net/mcimf/index.html Training

Tel 244904 www.cisa.gg Television Broadcasting

Tel 241888

Engineering

Tel 246262

Estate Agents

Tel 244544 www.chateaux.gg Banking

Tel 711666 www.cherrygodfrey.com Insurance

Mr David Cherry insurance@cherrygodfrey.com

Tel 711666 www.cherrygodfrey.com

Christies Leisure Group

Hotel & Catering

Mr Philip Collinson manager@christiesrestaurant.com

CIA Limited

Mr Nick England nick@cia.gg

Claire Bosq Scott 4 Star Services Ms Claire Bosq Scott contact@cbs4starservices.com

Clegg Gifford & Co Ltd Cilla Thompson gsy@cglloyds.co.uk

Cleland & Co Ltd

Mr A H G Dick-Cleland info@cleland.gg

Tel 724379 www.christiesrestaurant.com Fund Management

Tel 725020 www.cia.gg Tel 07797 828950 www.cbs4starservices.com Insurance

Tel 728987 www.cglloyds.co.uk Accountants

Tel 740205 www.cleland.gg

06

JUN / JUL 2013 JAN/FEB 2013 CONTACT

Climate Controls Ltd

Engineering

Mr B H Bisson mail@climate-controls.com

Tel 713588 www.climate-controls.com

Clos De Vaul Creux

Catering

Ms Leigh Gibbins leighgibbins@cwgsy.net

Clydesdale Bank International

Tel 832527 www.closdevaulcreux.co.uk Banking

Mr James Blower james.blower@clydesdalebankinternational.gg

Tel 754929 www.clydesdalebankinternational.com

Coast Media

Advertising & Marketng

Katie Blampied katie@coastmediaci.com

Tel 735450 www.coastmediaci.com

Cogent Ltd

Trust & Company Administration

Mr Nick Ferris nick.ferris@cogentlimited.com

Tel 706789 www.cogentlimited.com

Collas Crill Group Services (Guernsey) Ltd Mr Iain Beresford ian.beresford@collascrill.com

Collenette Jones Ltd Mr Gareth Nicolle gareth@cjco.gg

Comprop (C.I.) Limited Mr Steve Marie enquiries@compropci.com

Condor Ferries

Mr Jonathan Coyde jonathan@copcoy.com

Corinne Joy

Mrs Corinne Joy corinne.joy@cwgsy.net

Corporate Risk Solutions Darren Wadley info@risk.gg

Cranford Estate Agency Ltd Corine Bacon sales@cranfords.co.uk

Cream Services (Gsy) Ltd Mr P Kluyver p.kluyver@guernsey-cream.com

Creasey’s Ltd

Mr A Creasey anthony.creasey@creaseys.com

Create Limited

Mr James Barker info@create-architecture.com

Creative Photography Limited

C T Freight (CI) Ltd Mr Christopher Torode ctfreight@cwgsy.net

C T Plus Guernsey Ltd Ms Camilla Poole camillapoole@hctgroup.org

Media

Tel 721632 www.crowdmedia.co.uk Freight distribution

Tel 201121

Public Transport

Tel 700456 www.buses.gg

Da Nello Ltd

Hotel & Catering

Property

Tel 01534 631409

Ferry Operator

Tel 266799 www.continuity-sos.com Estate Agents

Tel 236039 www.cooperbrouard.com Consultancy

Tel 247248 www.copcoy.com Translator & Interpreter

Tel 710615

Management Consultants

Tel 742135 www.risk.gg Estate Agents

Tel 243878 www.cranfords.co.uk Import/Export

Tel 246324 www.guernsey-cream.com Retail

Tel 720203 www.creaseys.com Architects

Tel 259333 www.create-architecture.com Photographer

Tel 07911 719539 www.creativephotography.gg

Credit Suisse (Gsy) Ltd

Investment Advisors, Private Banking, Finance

Credit Suisse Trust Ltd

Trust & Company Administration

Ms Anne Bigeard anne.bigeard@credit-suisse.com

Jo Porritt jo@crowdmedia.co.uk

Tel 726375 www.criteriawm.com

Archive Services

Mr Mike Brehaut mike@creativephotography.gg

Mr Peter Webber guernsey.location@credit-suisse.com

Crowd Media

Financial Services

D.D.S. Archive Storage Ltd

Computing Consultants

Coppolo & Coyde Ltd

Brad Morton brad.morton?criteriawealth.com

Tel 246324 www.cjco.gg

Continuity SOS Ltd

Mr Matt Brouard matt@cooperbrouard.com

Criteria Wealth Management

Architects

Tel 726461 www.ccd-architects.com

D

Tel 729666 www.condorferries.com

Cooper Brouard Ltd

Mr Andrew Dyke mail@ccd-architects.com

Accountants

Advocates

Tel 734212 www.collascrill.com

Mr James Fulford james.fulford@condorferries.co.uk Mr Richard Bush richard.bush@continuity-sos.com

Cresswell, Cuttle & Dyke

Tel 719000 www.credit-suisse.com/guernsey Tel 719100 www.cstrust.com

Mr J B Kempson ddsarchive@cwgsy.net

Tel 720113

Mr Tim Vidamour admin@danello.gg

Tel 721552 www.danello.gg

De Jersey, B R

French Polisher

Mr B R De Jersey bdejersey@cwgsy.net

Deloitte LLP

Tel 247356

Accountants

Mr Rick Garrard rgarrard@deloitte.co.uk

Tel 724011 www.deloitte.co.uk

Design Village Ltd

Manufacturing

Mr David Inder dave.inder@designvillage.gg

Dexion Capital (Guernsey) Ltd Mrs Carol Kilby jayne.robilliard@dexioncapital.com

Deutsche Bank Int Ltd Mr Andreas Tautscher andreas.tautscher@db.com

Digimap Ltd

Mr Colin S Le Conte colin@digimap.gg

Direct Social Services Ltd T/A DPS Locums Mr Roger Seaforth rseaforth@guernsey.net

Dixcart Trust Corp Ltd Mr John Nelson john.nelson@dixcart.co.gg

Domestic Heating Services (Wholesale) Ltd Mr Martyn Duquemin martyn@dhs.gg

Dominion Fund Management Ltd Mrs Mandy Trotter mandy.trotter@dominion-funds.gg

Dorey Lyle & Ashman Ltd Mr Adrian Ashman dlashman@cwgsy.net

Become a member

Tel 232773 www.designvillage.gg Fund Management

Tel 743940 www.dexioncapital.com Banking

Tel 702000 www.dboffshore.com Mapping

Tel 700321 www.digimap.gg Agencies

Tel 255588 www.dpslocums.com Fiduciary

Tel 723996 www.dixcart.com Merchant

Tel 725460 www.dhs.gg Fund Management

Tel 734344 www.dominion-funds.com Consultancy

Tel 258123

If you would like to become a member of the Chamber please call us today on 727483.

07

WWW.GUERNSEYCHAMBER.COM

Doyle Motors Ltd

Motor Garage

Mr Pierre J Payne pierre@doylemotors.co.uk

Tel 724025 www.doylemotors-honda.co.uk

Duke Of Normandie Hotel

Hotel & Catering

Mr Alan Sillett enquiries@dukeofnormandie.com

Tel 721431 www.dukeofnormandie.com

DWA (Arundell, D W & Co Ltd)

Retail

Mr H B Sarre dwa@dwaflooring.co.uk

Tel 246844 www.dwaflooring.com

E

Management Consultants

Tel 712826 www.east-harbour.com

Eaton Place Investments Ltd

Investment Services

Mr O E Faborsky centrumgsy@aol.com

Tel 721069

Ecoscreed (CI) Limited

Building

Mr Andy Allen andy@ecoscreedci.com

Tel 07781 457217 www.ecoscreedci.com

EFG Private Bank (C.I.) Ltd

Banking

Mr Chris Rowe info@efgci.com

Tel 723432 www.efggroup.com

E I Sturdza Strategic Management Ltd Mr Adam Turberville a.turberville@eisturdza.com

E-Si Limited

Mr Paul Fletcher paul@e-si.com

Evans Office Interiors

Fund Management Investment Advisers & Managers

Tel 707139 eww.eisturdza.com

ELM Compliance Consultants Limited

Mr Graham Parrott eyguernsey@uk.ey.com

Consultancy

Tel 07781 109289 www.elmcompliance.com Accountants

Tel 717400 www.ey.com/channel_islands Mechanical & Electrical

Tel 200388 www.e-si.com Office & Business Equipment

Mr Brian Evans info@evansofficeinteriors.com

Tel 253277 www.evansofficeinteriors.com

Executive Car Services

Transport

Mr Andy Ogier executivecars@cwgsy.net

Evolution (Guernsey) Ltd Stephen D Rea steve@evolution.gg

F

F Haskins & Co

Adv Felicity Haskins haskins@haskins-co.com

Falla Associates Int. Ltd Mr David Falla dfalla@falla.com

Feel Unique at Au Caprice Mrs Gee Marsh ocapel@feelunique.com

Ferryspeed (Guernsey) Ltd Mr Martyn Langlois mlanglois@ferryspeed.com

Firstcall Recruitment Ltd

Miss Tina Quertier info@firstcall.co.gg

Fletcher Sports Ltd

Mr Terry Ferbrache fletchersports@hotmail.com

Focus HR Solutions Ltd

Forest Stores Ltd

Mr Jonathan Guillemet jonathan@east-harbour.com

Ernst & Young LLP

Mr D J Finnigan

Mrs Becky Machon katie@focushrs.com

East Harbour Associates Ltd

Ms Emma Mauger emma@elmcompliance.com

Finigan & Gibson

Tel 07781 155545 www.executivecarsguernsey.com Coaching, Consulting, Training & Mentoring

Tel 714412 www.evolution.gg

Mr K Bienvenuea foreststores@cwgsy.net

Framecraft Ltd

Mr J Brache framecraft@cwgsy.net

French Connections Gary Ward gary@islebc.com

Fuel Supplies (C.I.) Ltd Jennie Hamilton j.hamilton@fsci.co.uk

Fuller Group Ltd

Mr Alex Fuller contact@fullergroup.co.uk

Fultura Ltd

Mr Steve Vowles info@fultura.net

Fumoto Engineering of Europe Ltd Mr Richard Fleming sales@fumoto-valve.com

Fusion Systems Ltd

Mr Paul N Briggs enquiry@fusion-systems.com

G

G4S Secure Solutions (Guernsey) Ltd

Mr Bob Le Bargy bob.lebargy@gg.g4s.com

Garenne Construction Group Ltd Mr Richard Jones enquiries@garenne.gg

Generali International Ltd

Mr Richard Mahy richardmahy@generali-guernsey.com

Generali Worldwide Insurance Company Advocates

Tel 721316 www.haskins-co.com Architects

Tel 728020 www.falla.com Retail sales of perfume and cosmetics

Tel 729721

Freight Distribution

Tel 249094 www.ferryspeed.com

Ian Robinson josmeed@generali-guernsey.com

Geomarine Ltd

Mr Chris Wrench chris.wrench@geomarine.gg

Giroscope Employment & Payroll Services Rebecca Traynor rebecca@giroscope.gg

Global Computing Ltd Les Bichard Esq info@globalcomputing.co.uk

Building

Tel 247290 Employment

Tel 714634 www.firstcall.co.gg Retail

Tel 724114

Human Resources

Tel 728824 www.focushrs.com Retail

Tel 238395

Art Galleries

Tel 254184

Retail

Tel 722388 www.frenchconnections.gg Fuel & Energy Distribution

Tel 200800 www.fsci.co.uk Property

Tel 730702 www.fullergroup.co.uk Computing

Tel 710047 www.fultura.net Agencies

Tel 716987 www.fumoto-valve.com Computing

Tel 721031 www.fusion-systems.com

Facilities Management

Tel 265133 www.g4s.gg Building

Tel 254262 www.garenne.gg Insurance

Tel 714108 www.generali-gi.com Insurance

Tel 715400 www.generali-worldwide.com Engineering

Tel 201015 www.geomarine.gg Employment

Tel 729020 www.giroscope.gg Computing

Tel 817000 www.globalcomputing.co.uk

08

JAN/FEB 2013 CONTACT

Gold & Silver Workshop

Manufacturing

Goldridge Estate Agents Ltd

Estate Agents

Mr Martyn Guille martynguille@cwgsy.net

Tel 236161

Mr Kelvin Seeds sales@goldridgeestateagents.com

Tel 715600 www.goldridgeestateagents.com

Graham Scott & Co

Manufacturing

Mr Graham Scott gscott@cwgsy.net

Tel 259380

Granite Le Pelley Ltd

Building

Mr Phil Le Roy phil.leroy@granitelepelley.gg

Tel 257610 www.granitelepelley.gg

Grant Thornton Services (Guernsey) Ltd

Accountants

Mr Dave Clark dave.clark@gt-ci.com

GreenLight

Tel 753400 www.gt-ci.com

Management Consultants & Technical Consultancy

Sarah Gaudin sarah.gaudin@livethebusiness.com

Tel 712200 www.livethebusiness.com

Greg Forino Flooring Ltd

Retail

Mr Greg Forino gregforino@cwgsy.net

Tel 259989

Greyhound Ltd

Technical Consultancy

Mr Steve Page stevepage@greyhound.gg

Tel 264192 www.greyhoundgg.com

GTA University Centre

Training

Mr David Leafe admin@gta.gg

Guernsey Auto & Electrical Supply Co Ltd Mr P R Sandwith autoelec@cwgsy.net

Tel 721555 www.gta.gg Motor Services & Supplies

Tel 726644 www.guernseyautoelec.co.uk

Guernsey Careers Service

Education

Mr Alun Williams awilliams@education.gov.gg

Tel 733044 www.careers.gg

Guernsey Coal

Merchant

Mr David Meeks jo.guernseycoal@cwgsy.net

Tel 249858

Guernsey College of Further Education

Education

MrSteve Dudley college@gcfe.net

Tel 737500 www.cfe.edu.gg

Guernsey Competition and Regulation Authority Ms Lisa White info@cicra.gg

Guernsey Conservatories Mr Dave Hollingsworth gcs@conservatoryspecialist.com

Guernsey Disability Alliance Ms Shelaine Green info@disabilityalliance.org.gg

Guernsey Electricity Ltd

Utilities Regulator

Tel 711120 www.cicra.gg Building

Tel 244789 www.conservatoryspecialist.com Charity

Tel 07781 467316 www.disabilityalliance.org.gg Fuel & Energy Distribution

Mr Alan Bates admin@electricity.gg

Tel 200700 www.electricity.gg

Guernsey Enterprise Agency

Company Adviser

Mr Stuart Le Maistre info@gea.gg

Guernsey Finance LBG Ms Fiona Le Poidevin info@guernseyfinance.com

Guernsey Flowers Ltd Mrs Bridget Foss bridget@stanbrouard.com

Guernsey Gas Ltd Mr John Davis jsd@i-e-g.com

Tel 710043 www.gea.gg Finance

Tel 720071 www.guernseyfinance.com Mail Order

Tel 251929 www.sendabunch.co.uk Fuel & Energy Distribution

Tel 724811 www.i-e-g.com

Guernsey Glass & Window Co Ltd Mr Rob Gill info@guernseyglass.gg

Manufacturing

Tel 243535 www.guernseyglass.gg

Guernsey Housing Association

Social Housing

Mr Steve Williams steve.williams@gha.gg

Tel 245530 www.gha.gg

Guernsey Occupational Safety & Health Association Mr Gordon Snell jcoyde@newtelsurf.com

Guernsey Pearl Ltd

Jewellers

Mr Andy Ison andyison@hotmail.com

Tel 07781138288 www.guernseypearl.co.uk

Guernsey Photographics

Retail

Mr T Harland arcade@gsycomp.guernsey.net

Tel 724001

Guernsey Post Ltd

Postal Services

Mr Boley Smillie amuir@guernseypost.com

Tel 733540 www.guernseypost.com

Guernsey Press Co Ltd

Publishing

Mr J Marquand jmarquand@guernsey-press.com

Tel 240240 www.guernsey-press.com

Guernsey Recycling Ltd

Engineering

Mr Alan Crowe guernseyrecycling@cwgsy.net

Tel 245402

Guernsey Registry

Administration

Ms Emma Walton enquiries@guernseyregistry.com

Tel 743800 www.guernseyregistry.com

Guernsey Sheet Metal Co (1993) Ltd Mr A R Vaudin gsmco@cwgsy.net

Guille-Alles Library

Education

Tel 255774 www.gosha.org.uk

Engineering

Tel 723617

Education

Ms M Falla maggiefalla@library.gg

Tel 720392 www.library.gg

Hamilton Brooke

Advertising & Marketing

H

Jessica Torode post@hamiltonbrooke.com

Harbour Trustees Ltd Miss Sally Wilkinson mail@harbour.co.gg

Harbour View Construction Mr Brian Rice info@hvc.gg

Harsco Infrastructure Mr Russell Adams radams@harsco.com

Hassell Blampied Associates Lesley Harrison lesley.harisson@hassellblampied.com

Headway Guernsey

Mrs Philippa Stahelin shelaine2000@yahoo.co.uk

Healthspan Group Ltd

Mrs Ann Outram headoffice@healthspan.co.uk

Henderson Green Partnership Mr Richard Spinney richard@hgp-guernsey.com

Tel 714437 www.hbgroup.com Trust & Company Administration

Tel 704800

Building

Tel 714193 www.harbourviewconstruction.co.uk Building

Tel 723771 www.harsco.com Human Resources

Tel 750106 www.hassellblampied.com Charity

Tel 07781 451310 www.thisisguernsey.com/headwayguernsey Mail Order

Tel 711321 www.healthspan.co.uk Building Services consulting engineers

Tel 729967 www.hendersongreen.co.uk

09

WWW.GUERNSEYCHAMBER.COM

Herald Print

Printing

Mr Ian H Johnson di@heraldprint.gg

Tel 201200 www.heraldprint.gg

C O N TAC T I S PUBLISHED AND PRINTED I N G U E R N S EY B Y

HERALD

Mr Richard J Tee info@heritage.co.gg

HFL Limited

Mrs Margaret Spencer admin@hfl.co.gg

Holeshot Ltd

Mr Marc Maubec holeshot@cwgsy.net

Holmes Ltd

Mr Tim Holmes office@holmes.gg

HSBC Bank Plc

Kieran Rose kieran.s.rose@hsbc.com

HSBC Private Bank (Gsy) Ltd Mr Gary T Miller gary.miller@hsbcpb.com

HSSD Occupational Health Department Karen Metcalf kmetcalf@hssd.gov.gg

Huelin-Renouf Shipping (Gsy) Ltd Mr S F Champion-Smith steve.championsmith@huelin-renouf.com

Hunt Brewin

Mr Julian P Hunt peter@huntbrewin.com

I

Ian Brown’s Cycle Shop Mr Ian Brown admin@ianbrowns.net

Ideal Furnishings Ltd Mr S Argo steveargo@cwgsy.net

Ilex Lodge Ltd

Tel 740000 www.heritage.co.gg Financial Services

Tel 716000 www.heritage.co.gg Trust & Company Administration

Tel 722066 www.hfl.co.gg Retail

Tel 721313

Architects

Tel 728806 www.holmes.gg Banking

Tel 717705 www.hsbc.co.uk Banking

Tel 759000 www.hsbcprivatebank.com Health

Tel 707411

Freight Distribution

Tel 736366 www.huelin-renouf.com Surveyors

Tel 728236 www.huntbrewin.com

Interactive Sports (CI) Ltd Mr Neil Alexander angela.lowe@sportingbet.com

International Asset Monitor Ltd

Mr Michael Strachan michael.strachan@internationalassetmonitor.com www.internationalassetmonitor.com

International Energy Group Mr Tony Nicholls energy@i-e-g.com

International Law Systems Ltd Mr Chris Meinke info@ils-products.com

Intersport

Mr Nigel Hurford intersportguernsey@newtelsurf.com

Retail

Tel 721581 www.iconsultci.com Retail

Tel 736249

Hotel & Catering

Advertising & Marketing

Tel 723456 www.imageci.com Pharmaceutical Manufacturers

Tel 722787 www.gcmat.eu

Advertising & Marketing

Tel 740073 www.indulgemedia.com Property agents

Tel 726599 www.inspiredestateagents.com Retail

Tel 720586 www.instep.gg Insurance

Tel 713322 www.insurancecorporation.com Technical Consultancy

Tel 242700 www.integrated-skills.com Internet

Tel 735900

Investment Advisers & Managers

Tel 716575

Fuel & Energy Distribution

Tel 715634 www.i-e-g.com Manufacturing

Tel 723494 www.ils-products.com Retail

Tel 200091

Intersurgical (Gsy) Ltd

Manufacturing

Intertrust (Gsy) Ltd

Administration

Mr Mark Levrier mol@intersurgical.co.uk

Mr M Cahill mick.cahill@intertrustgroup.com

Intertrust Fund Services (Gsy) Ltd Mr Ian Clarke ian.clarke@intertrustgroup.com

Intertrust Int Management Ltd Mr M Cahill mick.cahill@intertrustgroup.com

Mrs Jane A Le Maitre jane.lemaitre@intertrustgroup.com

Image Group Ltd

Mr David Noakes davidjnoakes@yahoo.co.uk

Mr Matthew Polson info@integrated-skills.com

Intertrust Reads Private Clients Ltd

Tel 237491 www.selfcatering.co.gg

Immuno Biotech Ltd

In Step

Integrated Skills (Gsy) Ltd Insurance

Mr R Berry berry@selfcatering.co.gg Mr Ian Le Moigne info@imageci.com

Chris Carr chris@inspiredestateagents.com

Mr Glyn Smith glyn.smith@insurancecorporation.com

T. 201200

Heritage Group Ltd

Inspired Estate Agents Limited

Insurance Corporation (C.I.) Ltd

www.heraldprint.gg

Mr Karl Bradley heritageib@heritage.co.gg

Mr Russell Isabelle russell@indulgemedia.com

Mrs Sheila Innes sheila@instep.gg

PRINT & PUBLISHING

Heritage Insurance Brokers Ltd

Indulge Media Ltd

Intransit Limited Ms Lauren Le Feuvre info@intransit.gg

Investec Asset Management Mr Grant Cameron grant.cameron@investecmail.com

Investec Bank (CI) Ltd

Mr Steven Henry stephen.henry@investec-ci.com

Ipes

Michel Davey michel.davey@ipes.com

IPS Ultraprint Limited

Mr Max Croughley max@ipsultraprint.com

Tel 710767

Tel 211000 www.intertrustgroup.com Trust & Company Administration

Tel 211000 www.intertrustgroup.com Trust & Company Administration

Tel 211000 www.intertrustgroup.com Tax Advisers

Tel 211000 www.intertrustgroup.com Hire

Tel 700066 www.intransit.gg Fund Management

Tel 710404 www.investecfunds.com Banking

Tel 723506 www.investec-ci.com Trust & Company Administration

Tel 713843 www.ipes.com Printing

Tel 259188 www.ipsultraprint.com

10 Isabelle Vets Ltd

Mrs Helen Dyke hdyke@isabellevets.co.uk

Isla Limited

JUN / JUL 2013 JAN/FEB 2013 CONTACT

Veterinary Services

Tel 723863 www.isabellevets.co.uk Agencies Public relations

Jose Romanillos enquiries@isla.gg

Island Analysis Limited Mr Chris Brock info@islandanalysis.com

Tel 07781 146898 www.isla.gg Research

Tel 716227 www.islandanalysis.com

Island Coachways Ltd

Transport

Mrs Hannah Beacom hannah@icw.gg

Tel 720210 www.icw.gg

Island Electrics Ltd

Building

Mr Richard Cowling ric@cwgsy.net

Tel 263598

Island FM Ltd

Radio Station

Mr Martyn Parr martyn.parr@islandfm.com

Island Lock & Safe Co Ltd

Tel 242000 www.islandfm.com Security Installations

Mr Trevor Mahy trevor@ilsg.co.uk

Island Marine Craft Ltd Mr Ian Moxon islandmarine@cwgsy.net

Island Posture Centre

Richie McCurdy info@islandposturecentre.com

Tel 714050

Marine

Tel 249294 www.islandmarinecraft.co.uk Health Service/Office Suppliers

Tel 07781 146007 www.islandposturecentre.com

Island Waste Ltd (Skips R Us/Circuit Skips/RF Mills) Mr Dan Hubert circuit@cwgsy.net

Islands Insurance

Mr P Rowe insure@islands-insurance.com

Isle Of Sark Shipping Co Ltd

Sarah Roberts-Byrne manager@sarkshippingcompany.com

Itchyfeet Recruitment Agency Jodie Burtenshaw jodie@itchyfeet.gg

Itex (Guernsey) Ltd Mr R Parker richard.parker@itexoffshore.com

ITV Channel Television

Gillian Mabbett gillian.mabbett@channeltv.co.uk

It’s Murder CI Limited Sarah Hanselmann guernsey@itsmurder.co.uk

Services

Tel 235762

Insurance

Tel 710731 www.islands-insurance.com Agencies

Tel 724059 www.sarkshippingcompany.com Business Services

Tel 722817 www.itchyfeet.gg Computing, IT/Telecommunications

Tel 710881 www.itexoffshore.com Broadcasting

Tel 241888 www.channelonline.tv Event Management

Tel 07781147688

J

Jacksons (CI) Ltd

Mr Peter Campbell petercampbell@jacksons.gg

J K Window Blinds

Mr Kevin Philp jkwindowblinds@cwgsy.net

Johansen Executive Coaching Mr Cato Johansen cato@johansenexecutivecoaching.com

Joys Production Services Mr Peter Joy info@joys.com

JT (Guernsey) Ltd

Mr Paul D Taylor pauldtaylor@jtglobal.com

K

K De P Glass Ltd

Mr Alan Tacon alant@kdep-glass.com

Kemp Le Tissier

Mr Angus Kemp angus@kempletissier.com

Kesell Ltd

Mr Keith Hounsell info@kesell.co.uk

Kingdom Architects

Mr David Kingdom kingdom@kingdomarchitecture.com

Kings Mills Hotel Ltd

Tel 725911 www.jkblinds.com Coaching & Mentoring

Tel 736215 www.johansenexecutivecoaching.com

Tel 888134 www.jtglobal.com

Manufacturing

Tel 246861

Accountants

Tel 253050 www.kempletissier.com Renewable energy

Tel 727388 www.kesell.co.uk Architect

Tel 713440 www.kingdomarchitecture.com Hotel & Catering

Kleinwort Benson

Financial Services

Mark Bright offshoreenquiries@kleinwortbenson.com

Kosangas (Guernsey) Ltd Mr Chris Marquis accountkgas@i-e-g.com

KPMG Channel Islands Ltd

Mr Mark Thompson mrthompson@kpmg.guernsey.gg

Krys Global

Mr Timothy Le Cornu timothy.lecornu@krys-global.com

L

Tel 727111 www.kleinwortbenson.com Fuel & Energy Distribution

Tel 728844 www.gsygas.com Accountants

Tel 721000 www.kpmg.com/channelislands Chartered Accountants

Tel 711211 www.krys-global.com

La Collinette Hotel Ltd

Hotel & Catering

Mr A Chambers reservations@lacollinette.com

Tel 710331 www.collinette.guernsey.net

La Fregate Hotel

Mr S Dufty s.dufty@lafregatehotel.com

La Villette Hotel & Leisure Club

Retail

Telecommunications

Tel 257996 www.fleurdujardin.com

Mr K Gallichan lapointefarm@guernsey.net

Tel 235441 www.jacksonsci.com

Tel 727117 www.joys.com

Mr Ian Walker info@fleurdujardin.com

La Pointe Farm

Motor Garage

Conference Organisers

Mr G A Power reservations@lavillettehotel.co.uk

Langlois Robertshaw & Delbridge Mr Jim Delbridge jim@lrandd.com

Law at Work (C.I.) Ltd

Mr Stephen Glencross enquiry@lawatworkci.com

Hotel & Catering

Tel 724624 www.lafregatehotel.com Hotel & Catering

Tel 267169 www.lapointefarm.com Hotel & Catering

Tel 235292 www.lavillettehotel.co.uk Advertising & Marketing

Tel 246668

Business Services

Tel 727155 www.lawatworkci.com

11

WWW.GUERNSEYCHAMBER.COM

Le Coin Trophies

Services

Mr S L Le Le Prevost lecoin@cwgsy.net

Tel 713277

Le Friquet Plant Centre

Retail

Mr T Ingrouille tony.ingrouille@lefriquetgardencentre.gg

Le Mont Saint Garage Mr David Beausire dave@lemontsaint.co.uk

Tel 259220

Motor Garage

Tel 264811 www.lemontsaint.co.uk

Le Nautique Restaurant

Hotel & Catering

Mr G Botzenhardt lenautiquerestaurant@msn.com

Tel 721714

Le Page Robert W. Architects & Chartered Surveyors Mr Robert W Le Page architect@rwlp.co.gg

Leapfrog Ltd

Mr Chris Gnapp jobs@leapfrogjobs.com

Learning Clubs

Carol Railton www.learningclubs.com

Legis Group Ltd

Mr Stuart Platt-Ransom stuart.plattransom@legisgroup.com

Les Buttes Holiday Cottages Mr M Ozanne info@lesbuttes.com

Les Cocquerels Mr & Mrs R T Pipet

Les Cotils Christian Centre Ms Fiona Naftel fiona@lescotils.com

Les Granges Des Fleurs

Mr Michael de Garis lesgrangesdesfleurs@cwgsy.net

Les Merriennes Self Catering Mrs S A Paine paine@cwgsy.net

Les Vaugrats Campsite

Mr J Laine enquiries@vaugratcampsite.com

Liberation Management Ltd Mr Steve Kail steve@liberation.gg

Lince Salisbury Ltd

Mr Gregory Robert grobert@lince-salisbury.com

Lindum Consult

Mr Andrew Morley lindumconsult@gmail.com

Links Communications Mr Richard Bird links@guernseynet

Liquid

Miss Katrina Bray katrina@weareliquid.com

LivingRoom Ltd Mr Simon Torode info@livingroom.gg

Lloyds TSB Offshore Ltd

Mr Mike Starkey mike.starkey@lloydstsb-offshore.com

Architects

Tel 725239 www.rwlp.co.gg Employment

Tel 711188 www.leapfrogjobs.com Marketing specialist

c_railton@yahoo.com

Trust & Company Administration

Tel 726034 www.legisgroup.com Hotel & Catering

Tel 266363 www.lesbuttes.com Hotel & Catering

Tel 254468 Conference Centre

Tel 727793 www.lescotils.com Hotel & Catering

Tel 256879

Hotel & Catering

Tel 263262

Camping Sites & Equipment

Tel 257568 www.vaugratcampsite.com Financial Services

Tel 740145 www.liberation.gg Accountants

Tel 735000 www.lince-salisbury.com Consultants

Tel 264526

Telecommunications

Tel 248360

Public Relations

Tel 728841 www.weareliquid.com Estate Agents

Tel 233008 www.livingroom.gg Banking

Tel 708023

Logicalis Limited

IT

Rene Brun sales@gg.logicalis.com

Tel 73700 www.gg.logicalis.com

Long Port Properties Ltd

Property

Mr Charles S Billson steve.brehaut@long-port.com

Louvre Group Ltd

Tel 728721

Trust & Company Administration

Mr Colin Bridle info@louvregroup.com

Tel 727249 www.louvregroup.com

Lovell Ozanne & Partners Ltd

Architects

Mr Andrew Ozanne admin@lovellozanne.com

Tel 235397 www.lovellozanne.com

Lucas Freight Ltd

Freight Distribution

Mr Adam Prosser mail@lucasfreight.com

Tel 724480 www.lucasfreight.com

M Machon Accounting Ltd

Mr Adrian Machon adrian@machonaccounting.com

Mappin And Webb

Mr Robert Read m&wguernsey@mappin-and-webb.co.uk

Accountants

Tel 252800 www.machonaccounting.com Retail

Tel 723621 www.mappin-and-webb.co.uk

Marine & General Ltd

Engineering

Mr David Coleman gcc@mge.gg

Marine Electronics Ltd

Mr Alan Green sales@marine-electronics.co.uk

Tel 245808

Marine

Tel 253181 www.marine-electronics.co.uk

Mark Davies & Associates (Offshore) Limited Liz Meades lmeades@nondom.com

Marlborough Trust Co Ltd Mr Nick Hannah info@marlboroughtrust.com

Martel Maides Estate Agents Mr P J Le Cheminant info@martelmaides.co.uk

Martel-Dunn Recruitment Mrs Sandra Martel-Dunn recruit@martel-dunn.com

Martin O’meara Ltd Mr D J Chamberlain davec@momeara.co.uk

Mauger D P, Electrical Contractor Mr D Mauger davemauger@cwgsy.net

Mawson Collins Ltd

Mr Howard Mawson howard@mawsoncollins.com

Maxicorp Ltd

Zef Eisenberg admin@maxicorp.co.uk

Mayfield Investment S Ltd Mr Ray Blakely ray.blakely@cwgsy.net

Mayside Recycling

Mr Michael Grime mayside.recycling@cwgsy.net

Tax Advisers

Tel 738750 www.nondom.com

Trust & Company Administration

Tel 713100 www.marlboroughtrust.com Estate Agents

Tel 713463 www.martelmaides.co.uk Employment

Tel 730565 www.martel-dunn.com Wholesale

Tel 734444

Building

Tel 265892

Property Services

Tel 244244 www.mawsoncollins.com Property

Tel 521950 www.maxicorp.co.uk Arcive Services/Property

Tel 239075 www.guernseyselfstore.com Recycling

Tel 247599 www.maysiderecycling.co.uk

12

JAN/FEB 2013 CONTACT

McCathie Associates Ltd

Civil Engineering

Mr Ian Basforth i.bashford@malgsy.com

Meadow Court Farm Ltd Mr Ray Watts meadowcourtfarm@cwgsy.net

Tel 714334 www.malgsy.com Agriculture

Tel 236771 www.meadowcourtfarm.co.uk

Mediation Solutions

Consultancy

Mrs Ann Robilliard envcons@guernsey.net

Medical Specialist Group Mr Stuart Le Maitre stuartlemaitre@msg.gg

Mercator Trust Company Ltd Miss Sharon McMillan sharon.mcmillan@mercatortrust.com

Mercury Distribution Ltd

Tel 263176

Ms Michele Hilton info@michelehilton.com

Tel 238565 www.medicalspecialistgroup.gg Trust & Company Administration

Tel 234200 www.mercatortrust.com Catering Equipment Suppliers

Tel 721122

Interior Design

Tel 07781 464600 www.michellehilton.com

Millard & Co Ltd

Motorcycle

Mr Tim Millard millards@cwgsy.net

Tel 720777 www.millards.org

Miss Nob Ladies’ Int. Fashions

Retail

Mrs Mary L Le Poidevin lepoidevinlaforge@cwgsy.net

Tel 721800

Miton Optimal Portfolio Management (CI) Limited

Fund management

Stuart Place info@mitonoptimal-ci.com

Tel 740044 www.mitonoptimal-ci.com

Momentum Wealth International Ltd

Investment Advisers Mgrs

Mr Stefan Jordaan stefan.jordaan@momentum.co.gg

Monarch Vulcanising Systems Ltd Ms Toni Elderfield toni.elderfield@monaflex.com

Mondomundi

Mr Phil Soulsby phil.soulsby@mundigroup.com

Montagu Evans CI Ltd Tony Rowbottom tonyl@montagu-evansci.com

Moo Limited Jamie Falla viki@moo.gg

Moore Stephens

Tel 735480 www.momentum.co.gg Manufacturing

Tel 241024

Retail

Tel 07781 132686 www.mondomundi.com Commercial property agents

Tel 742280 www.montagu-evansci.com Architect

Tel 728886 www.moo.gg Accountants

Mr L E Spurrier lance.spurrier@moorestephens-guernsey.com

Tel 721769

Mora Restaurant And Grill

Restaurant

Mr Nello Ciotti mora@cwgsy.net

Morgan Sharpe Administration Limited Ms Serena Tremlett serena@morgansharpe.com

Mourant Ozannes

Adv Robert Shepherd robert.shepherd@mourantozannes.com

MS&Co

Mr Martin J Sandle mjs701521@aol.com

MSD International Limited

Mr Simon Golland simon.golland@msdinternational.com

Mr Steve Le Poidevin steve.lepoidevin@cwgsy.net

N

N St J Paint & Son Ltd Health

Mr James Greening jgreening@mercurydistribution.com

Michele Hilton Design

Muse

Tel 715053 www.mora.gg Financial Services

Tel 735540 www.morgansharpe.com Advocates

Tel 739344 www.mourantozannes.com Accountants

Tel 701521

Consultancy

Tel 265999 www.msdinternational.com

Mr M Paint paint@guernsey.net

Nashcopy C.I. Ltd Mr Clive Le Tissier i@nashcopy.com

Neenam Ltd

Catering

Tel 727101 www.muse.gg

Retail

Tel 721096

Office & Business Equipment

Tel 712808 www.nashcopy.com Accountants

R J A Piper rpiper@quantum-medmarine.com

Tel 715399

Nerine Trust Company Ltd

Trust & Company Administration

Mr Robin H Smith robin.smith@nerine.com

Network Direct Ltd Mrs June Goater admin@network.gg

Next Generation I.T. Ltd Mr Jason Connolly jason.connolly@ngit.co.uk

Nick Brett Property Ltd Mr Nick Brett nick@brettproperty.com

Nordben Life & Pension Insurance Co Ltd Mrs Sue Garrett sue.garrett@nordben.com

Norman Piette Ltd Mr Tony Gallienne tonyg@np-group.com

Normandie Group Ltd

Mr C Schofield chris.schofield@hepburnsinsurance.com

Nova Investment Management Ltd Mr Ross Preston info@novagroup.com

NP Holdings Limited Mr Tony Gallienne tonyg@np-group.com

Tel 701300 www.nerine.com Insurance

Tel 701400 www.network.gg Internet/Computing

Tel 750750 www.ngit.co.uk Property Services

Tel 720123 www.brettproperty.com Insurance

Tel 702903 www.nordben.com Building

Tel 245801 www.norman-piette.com Insurance

Tel 253953 www.normandie-group.com Investment Advisers & Managers

Tel 235335

Building

Tel 244383

O Oak Trust (Guernsey) Ltd Mr David Willis dwillis@oaktrust.co.uk

OCS – One Complete Solution Ltd Mr M de Laune mikedelaune@ocs.co.uk

Odey Wealth Management CI Mr Geoff Marson fundresearch@odey.com

Office Projects

Mr Tony Veron tonyveron@officeprojects.gg

Finance

Tel 749273 www.oaktrust.co.uk Cleaning Contractors

Tel 244048 www.ocs.co.uk Investment Advisers & Managers

Tel 743601 www.odeywealth.com Office Supplies

Tel 234490

13

WWW.GUERNSEYCHAMBER.COM

Office Solutions (Gsy) Ltd Mr Matthew Sirett matt@osguernsey.com

Offshore Business Focused Solutions Ltd Mr Sean Conlan sean.conlan@obfsl.com

Offshore Consulting Ltd Mr Will Morgan will.morgan@ocgsy.co.uk

Offshore Electronics Ltd

Office & Business Equipment

Tel 722992 www.osguernsey.com Consultancy

Tel 07781 105494

Consultancy

Tel 236509

Manufacturing

Mr Steve Marshall steve@offshore-electronics.co.uk

Tel 712721 www.offshore-electronics.co.uk

Offshore Logic Ltd

Computing - Software Services

Mr Gary Hill gary@offshorelogic.co.uk

Ogier

Ms Claire Long gsy@ogier.com

Ogiers Ltd

Mrs Valerie Benoist ogiersofstmartin@cwgsy.net

Tel 728334 www.offshorelogic.co.uk Advocates

Tel 721672 www.ogier.com Ladies and Mens Fashion

Tel 237331

Oliver & Company

Mr Chris Oliver chris@oliver-company.com

Optimus Group Ltd

Mr Peter Mills peter.mills@optimusgrouplimited.com

Opus Private Ltd

Mr Shane Giles info@opusprivate.com

Orchard Press & Public Relations Ltd Mr Steve Falla steve@orchardpr.com

Orion Insurance Management Ltd Mrs Janet Le Poidevin jan@orion-insurance.co.uk

OSA Recruitment Mr Nick Graham nick@osa.gg

Ounsworth Decor Ltd Mr M B Gallienne ounsworth@cwgsy.net

Outdoor Guernsey Limited Ant Ford Parker ant@outdoorguernsey.co.uk

Outdoor Solutions

Mr Mark Stonebridge m.stonebridge@yahoo.com

Consultancy

Mr P K M Daley peter_daley44@hotmail.com

Tel 724000

Pandora Hotel

Hotel & Catering

Mr C Ryan pandora@cwgsy.net

Tel 720971 www.pandorahotel.co.uk

Parish Group Ltd

Trust Administration

Heidi Soulsby info@parish-group.com

Tel 729002 www.parish-group.com

Partners Group (Gsy) Ltd

Finance

Mr Denis O’Malley denis.omalley@partnersgroup.net

Tel 711690 www.partnersgroup.net

Paul Davis Freight Services

Freight Distribution

Mr Nigel Dutson nigel.dutson@pdfs.com

+44 845 5196995 www.pdfs.com

Paul Jonkmans Finance Ltd

Finance

Tel 267647

Pavillion Interiors

Retail

Mr Mike Comerford mike@pavillion.gg

Hotel & Catering

Tel 724921 www.theoghhotel.com Managment Consultants

Tel 251683 www.oliver-company.co.uk Consultants

Tel 755690 www.optimusgrouplimited.com Trust & Company Administration

Tel 754700 www.opusprivate.com Public Relations

Tel 240600

Insurance

Tel 728864 www.orion-insurance.co.uk Employment

Tel 712891 www.osa.gg Building

Tel 266194

Leisure

Tel 267627 www.outdoorguernsey.co.uk Engineering/Tourism

Tel 07911 746193 www.outdoorsolutions.gg

Tel 256572 www.pavillioninteriors

Pentagon Home Improvements (Gsy) Ltd

Retail

Perkins Chartered Certified Accountants

Accountants

Mr Geoff Warren pentagon@guernsey.net

To keep things current please check your company listing and inform us of any changes. Email: office@guernseychamber.com

Mrs Michelle Morley mmorley@rchmail.com

P & C Daley (Gsy) Ltd

Mr Paul Jonkmans paul@pauljonkmansfinance.co.uk

DIRECTORY UPDATE OGH Hotel & Spa

P

Tel 714774 www.pentagonconservatories.com

Mr P N Vaudin perkins@guernsey.net

Personnel Appointments (Advantage HR) Ltd Mr Chris Blin recruit@pa.gg

Pet Technology Store Ltd Helen Chamberlin helen@pettechnologystore.com

PJ Web Design Limited Mr Paul J Ninnim

Placing People 1st

Ms Lynda Sims sarah@placingpeople1st.co.uk

PKF

Andre Trebert info@pkfci.com

Polar Instruments Ltd

Mr Nigel Mann nigel.mann@polarinstruments.com

Polygon Group Limited

Ms Amanda Groves amanda.groves@polygon.co.gg

POS Interiors

Tel 724966

Business Services

Tel 723221 www.pa.gg Manufacturing

Tel 265359 www.petporte.com Internet

Tel 230966 www.pjwd.net Recuitment

Tel 736444 www.1strecruit.co.uk Chartered Accountants

Tel 727927 www.pkfci.com Manufacturing

Tel 253081 www.polarinstruments.com Financial Services

Tel 704657 www.polygon.co.gg Design

Mr David Inglis info@posinteriors.com

Tel 244718 www.posinteriors.com

PPF Partners Ltd

Investment Services

Mr Mel Carvill info@ppfpartners.com

Precision Plastics (Guernsey) Ltd Kevin Brown kbrown@precisionplastics.co.gg

Tel 754951 www.ppfpartners.com Merchant

Tel 242311 www.precisionplastics.co.je

14 Price Bailey Ltd

Mr Colin Pickard colin.pickard@pricebailey.gg

Pricewaterhouse Coopers C.I. LLP Mr Steve Le Page steve.le.page@gg.pwc.com

Prime Practice

Mr Nick Guillemette nicklg@cwgsy.net

Profseconline.com

Annie Le Cheminant annie@profseconline.com

Project Hire & Sale (Gsy) Ltd Mr Tony Gallienne tonyg@np-group.com

JAN/FEB 2013 CONTACT

Accountants

Tel 715669

Accountants

Tel 752000 www.pwc.com Health Services & Office Suppliers

Tel 07781 156118 www.primepracticeguernsey.co.uk Administration

Tel 257634 www.profseconline.com Building

Tel 242047

Q Quantum Cabling Installations Ltd Mr Mark Addlesee support@quantum.gg

Quantum-Med Marine Ltd

Mr R J A Piper npiper@quantum-medmarine.com

Quayside Ltd

Mr Russ Fossey admin@quayside-gsy.com

Quintessential Relocation Consultants Mrs Jo Stoddart jo@quintessential-relocation.com.

Mr P Gregory enquiries@rgfalla.gg

R W Randall Ltd

Mrs Jayne Langlois ianrogers@rwrandall.co.uk

Rabeys Group Ltd

Mr Gary Rouget gary.rouget@rabeys.com

Ravenscroft Ltd

Mr Alex Marginson operations@ravenscroft.gg

Ray & Scott Ltd Mr Jeff Fox ray.scott@cwgsy.net

RBS International

Mr Jason Le Ray robert.girard@rbsint.com

Regency Bedding Ltd Mrs N Swan regencybedding@cwgsy.net

Resolution IT Limited Mr Olly Duquemin info@resolution-it.co.uk

Mr Richard Stapley rs@richardstapley.com

Rihoy, F W & Son Ltd Mr Ivan Rihoy rihoyelectrics@cwgsy.net

Rock & Small Ltd

Mr Matt Collas matt@rockandsmall.com

Rock Commercial Ltd

Mr Peter Van de Velde peter@rockcommercial.co.uk

Rocquette Cider Co Ltd Mr James Meller jrmeller@cwgsy.net

Ronez Ltd

Mr Steve Roussel peter.degaris@aggregate.com

Rossborough, R A (Gsy) Ltd Data, Voice & Electrical Cabling Installations

Tel 263224

Marine

Tel 715399 www.quantum-medmarine.com Retail

Tel 245881 www.quaysidedirect.com Relocation Services

Tel 257200 www.quintessential-relocation.com

R R G Falla Ltd

Richard Stapley Ltd Chartered Accountants

Mr P J Morris pmorris@rossboroughgroup.co.uk

Ross-Gower Group Ltd

Mr Chris Hubbard ddelarue@rossgower.com

Rothschild Bank Int. Ltd Mr David Oxburgh peter.rose@rothschild.com

Rotorswing UK Ltd Mr Nick Piper nick@rotorswing.co.uk

Royal Bank Of Canada (C.I.) Ltd Mr Alan Pearce alan.pearce@rbc.com

Royal London Asset Mgmt C.I. Ltd Mr PLF Paul info@rlam.co.gg

Building

Tel 256585 www.rgfalla.gg Brewing

Tel 720134/5

Motor Garage

Tel 244551

Building

Tel l 729100 www.ravenscroft.gg Manufacturing

Tel 244610

Banking

Tel 703873 www.rbsinternational.com Retail

Tel 249544

Computing

Tel 267338 www.resolution-it.co.uk

Accountants

Tel 267460 www.richardstapley.com Building

Tel 245231

Advertising & Marketing

Tel 724705 www.rockandsmall.com Estate Agents

Tel 728559 www.rockcommercial.co.uk Cider Maker

Tel 232501

Building

Tel 256426

Insurance

Tel 241555 www.rossborough.co.uk Consultancy

Tel 722222 www.rossgower.com Banking

Tel 713713 www.rothschild.gg MARINE

07781 126267 www.rotorswing.co.uk Banking

Tel 744143 www.royalbankci.com Investment Advisers & Managers

Tel 711261 www.rlam.co.uk

S Safehaven International Ltd

Mr R J Bach marine@safehaveninternational.com

Saffery Champness Jeremy Ellis jeremy.ellis@saffery.gg

Sail Or Surf

Mr Brian Vohmann sos@guernsey.net

Samuel Pepys

Mr David Whitby info@samuelpepys.com

SandpiperCI Ltd

Mr Tony O’Neill tonyo’neill@sandpiperci.com

Sark Estate Management

Trust & Company Administration

Tel 723925 www.safehaveninternational.com Accountants

Tel 721374 www.saffery.gg Retail

Tel 712621 www.rip101.com Retail

Tel 727616 www.samuelpepys.com Retail

Tel 708528 www.sandpiperci.com Hotel & Catering, building, property

Dawn Manger kevin.delaney@sarkestatemanagement.com

Sarnia Estate Agents

Alex Ford alex@sarniaestateagents.com

Sarnia Hotels Ltd

Mr A Sendlhofer moores@sarniahotels.com

Property agents

Tel 713463 www.sarniaestateagents Hotel & Catering

Tel 724452 www.moores.sarniahotels.com

15

WWW.GUERNSEYCHAMBER.COM

Sarnia Management Corp Ltd

Administration

Mrs Lisa Davey sarnia@smcl.co.gg

Tel 728444 www.smcl.co.gg

Sarnia Mutual Ltd

Finance

Mr Vernon Etherington spectrum@cwgsy.net

Tel 723501

Sarnian Roofing Ltd

Building

Mr Gary Gavey andy@sarnianroofing.com

Tel 715475 www.sarnianroofing.com

Sausmarez Manor

Conference Organiser

Mr Peter De Sausmarez sausmarezmanor@cwgsy.net

Tel 235571 www.sausmarezmanor.co.uk

Schroders (CI) Ltd

Financial Services

Mr Julian Winser julian.winser@schroders.com

Tel 703700 www.schroders.com/channelislands/home

Scope Furnishing Ltd

Retail

Mr A J Bourgaize sales@scopefurnishing.co.uk

Tel 723197 www.scopefurnishing.co.uk

SG Hambros Bank & Trust (Gsy) Ltd Mr Mark Didcott mark.didcott@sghambros.com

S G Spirits Group Limited

Wine & Spirits

Mr Brendan Wyatt-Nicolle b.wnicolle@sgspirits.com

SH Accounting Services

Tel 726681 www.sgspirits.com Accountancy and bookkeeping, tax services

Sara Harborow sara_harborow@cwgsy.net

07781123546

Sidlocks of Guernsey

Hotel & Catering

Mr Roy Kilpatrick roy@sidlocks.co.uk

SH Accounting Services

Tel 713883

Sigma Group, The

Mr Robert Sillars robert.sillars@sigmagroup.gg

Simon Cottell Chartered Architect Simon Cottell studio@simoncottell.com

Simon Larbalestier Opticians Mr S Larbalestier

Simon Lovell Interiors

Mr Simon Lovell simonlovellinteriors@cwgsy.net

Situations Recruitment Agency Ltd

Skill Set CI Ltd

Sharon Alvarez sharon@skillsetci.com

Skipton International Ltd

Mr Jim Coupe jim.coupe@skiptoninternational.com

Smith Signs Ltd

07781123546

Tel 241111 www.sigmagroup.gg Architect

Tel 725355 www.simoncottell.com Retail

Tel 710781 Retail

Tel 728695

Tel 710639 www.situations.gg Leisure

Tel 735440 www.skillsetci.com Banking

Tel 727374 www.skiptoninternational.com Printing

Sofsync Ltd

Computing

Mr Richard Allisette rallisette@cwgsy.net

Sovereign Trust (C.I.) Ltd

Trust & Company Administration

Specialist Construction Supplies Ltd

Business equipment and joinery

Mr Stephen Hare ci@sovereigngroup.com

Tel 729965 www.sovereigngroup.com

Simon Kerin simon@scs-global.com

Tel 245124 www.scs-global.com

Specsavers Optical Group

Distribution

Mr D J D Perkins mauraf@gg.specsavers.com

Tel 232458 www.specsavers.net

Specsavers Opticians

Retail

Mr Rod Goldsborough rod.goldsbrough@hotmail.co.uk

Tel 723530

SPF Private Client (C.I.) Ltd

Finance

Mr Pierre V Blampied pblampied@spf.gg

Tel 715234 www.spf.gg

Spicer & Partners Guernsey Llp

Solicitors

Mrs S Mason smason@spicersllp.com

Tel 710315 www.spicersllp.com

Sports & Remedial Massage Clinic

Health Leisure

Ms Carol Harvey info@srmc.co.uk

Tel 724723 www.srmc.co.uk

St Emilion Ltd

Hotel & Catering

St George’s Hotel

Hotel & Catering

Mr N Cirigliano

Tel 726059

Mr Steve Durey stgeorges@guernsey.net

Tel 721027 www.georges-guernsey.com Health

Mr Andy Bisson training@sja.org.gg

Tel 247979 www.sja.org.gg Trust & Company Administration

Mr M R Priest info@stpeterstrust.com

Tel 723674 www.stpeterstrust.com

St Pierre Park Hotel

Hotel & Catering

Ms Dina Le Lacheur reservations@stpierrepark.co.uk

Tel 728282 www.stpierrepark.co.uk

St Sampsons Constables & Douzaine

Parish Authority

stsampsonsconstables@gov.gg

Tel 244130

Stan Brouard Group

Retail

Mrs Bridget Foss bridget@stanbrouard.com

Tel 252521 www.sbpi.co.uk

Standard Chartered Trust (Guernsey)Ltd Employment

Tel 247749

Sommelier Wine Company Ltd

Tel 701616 www.source.gg

St Peters Trust Company Ltd Computing

Mr Dan Smith enquiries@smithsigns.co.uk Ms Susan Watson swatson@sofsync.co.uk

Recruitment

Mrs Julia Martin julia@source

St John Training Services Gsy Accountancy and bookkeeping, tax services

Sara Harborow sara_harborow@cwgsy.net

Mrs Melissa Campbell team@situations.gg

Banking

Tel 726521

Source Recruitment Specialists Ltd

Trevor Kelham trevor.kelham@sc.com

Stanhope House Leisure (Gsy) Ltd Mr Harry O’Neill harry@stanhope.biz

Stanley Gibbons (Guernsey) Ltd Mr Mike Hall mhall@stanleygibbons.co.uk

State Street Trustees (Gsy) Ltd Mr Gerald Hough ghough@statestreet.com

Steve Ferbrache & Co Ltd Tel 07781 122449 sofsync.co.uk Import/Export

Tel 721677

Mr Steven Ferbrache steveferbrache@cwgsy.net

Stonelake Ltd

Mr J R Herschel hersch@guernsey.net

Trust & Company Admin

Tel 721787 www.standardchartered.com/gg/en/ Leisure

Tel 710444 www.theislandbowl.com Investment Services

Tel 708277 www.stanleygibbons.com Finance

Tel 734700 www.statestreet.com Building

Tel 700889

Retail

Tel 720053

16

JAN/FEB 2013 CONTACT

Stopcost Ltd

Payments Solutions

Mr David Holt dh@theexchange.co.uk

Tel 07781 413083

Style Office

Office & Business Equipment

Paul Watson office@stylegroupguernsey.com

Sueco Outside Catering Ltd

Tel 737044 www.stylegroupguernsey.com Outside Catering/Cookery School

Mrs Sue Wilson info@suecooutsidecatering.com

Tel 720969 www.suecooutsidecatering.com

Swallow Apartments

Hotel & Catering

Mr M Hesse swallowapt@aol.com

Tel 249633 www.swallowapartments.com

Swoffers

Estate Agents

Mr Matthew Henry sales@swoffers.co.uk

Tel 711766 www.swoffers.co.uk

Sydney Charles Insurance Advisers Ltd

Insurance

Mr Philip Lepp info@sydneycharles.co.uk

Tel 739970 www.sydneycharles.co.uk

T

Human Resources

Ms Gail F Batiste tfsi@tfsi-ltd.com

Tel 729298 www.tfsi-ltd.com

The Best Of Guernsey

Advertising & Marketing

Mrs Kate Heywood guernsey@thebestof.co.uk

Tel 246822 www.thebestof.co.uk/guernsey Computing consultants/IT security

Carl Ceillam carl@chainci.com

The Channel Islands Stock Exchange LBG Ms Tamara Menteshvili admin@cisx.com

The Duke Of Richmond Hotel Mr P S Purtill manager@dukeofnormandie.com

The Fort Group

Mr Jos Ensink info@thefortgroup.com

The Gower Group Ltd

Mr Jeff Barnett lorna.barnett@gowerfinancial.com

The Guernsey Dairy

Mr Andrew Tabel andrew.tabel@guernseydairy.com

The Guernsey Event Co Ltd Ms Alex Bridle alex@eventguernsey.com

The Learning Company Ltd Ms Kathy Tracey kathy@thelearningcompany.ws

The Liberation Group Limited Mr David Robilliard daverobilliard@bucktrouts.com

The Mallard

Mr David Brown david@themallardcomplex.com

The Paper Box

Mr Phillip Morgan pmorgan@ukonline.co.uk

The Partnership Ltd

Mr Tony Tostevin tony.tostevin@tpagency.com

Advertising & Marketing

Mr Jay Aylmer jay@thepottingshed.gg

Tel 727699 www.thepottingshed.gg

The Taste of India Restaurant

Hotel & Catering

Mr T Fernandes joyce@cwgsy.net

Tiara Software Consultants Ltd

Tel 723730

Computing-Software Services

Mr Tim Rawles timr@tiara-ci.com

TISEF Ltd

Tel 07781 443475 www.tiara-ci.com Investment consultancy and research

Chris Russell chris@tisef.com

Todd & Associates

Mrs Julie Todd julie@toddandassociates.co.uk

Tel 714292 www.tisef.com Freelance Sales

Tel 07781 116713 www.toddandassociates.co.uk

Trafalgar Travel Ltd

Travel Agent

Mrs Suzanne Rouxel suzanne@trafalgarleisure.com

Tel 728121 www.trafalgarleisure.com

Travel Counsellor - Vaughan Davies

Travel Agent

Travel Solutions

Travel Agent

Mr Vaughan Davies vaughan.davies@travelcounsellors.com www.travelcounsellors.co.uk/vaughan.davies

Technical Field Services Int Ltd

The Chain Limited

The Potting Shed

Tel 257008 www.chainci.com Finance

Tel 713831 www.cisx.com Hotel & Catering

Tel 726221 www.dukeofrichmond.com Independent Financial Advisers

Tel 724016 www.thefortgroup.com Financial Services

Tel 700155 www.gfs.gg Food Processing

Tel 237777 www.guernseydairy.com Event Management

Tel 728686 www.eventguernsey.com Education

Tel 730598 www.thelearningcompany.ws Hospitality

Tel 724444 www.liberationgroup.com Business Services

Tel 264164 www.themallardcomplex.com Retail

Tel 712877

Advertising & Marketing

Tel 700070 www.tpagency.com

Tel 726837

Mr Fred Eulenkamp fred@travelsolutions.uk.com

Trinity Trust Co Ltd

Tel 715145 www.travelsolutions.uk.com Trust & Company Administration

Mr K Le Poidevin info@trinitytrust.co.uk

Tel 727429 www.trinitytrust.co.uk

Troalic A J & Sons Ltd

Retail

Mr Andrew Troalic ajtroalics@cwgsy.net

Tel 245363

Trust Corporation of the Channel Islands Ltd Mr Ken Wrigley ken.wrigley@trustcorpci.com

TTC Travel Group Ltd

Kevin Bunney guernseyfinanceteam@bookttcuk.com

TT Software Ltd

Mr Tony Trenker tonytrenker@ttsoftware.gg

Tyrrell Dowinton Assoc Ltd Mr Paul Dowinton pdowinton@tda.gg

V

Valhalla Industries Limited Jeff Whittaker

Trust & Company Admin

Tel 730430 www.trustcorpci.com Travel Consultants

Tel 754773 www.thetravelcorporation.com Computing-Software Services

Tel 700202 www.ttsoftware.gg Architects

Tel 259959 www.tda.gg

Design, marketing and manufacturing

Tel 263548

Xk120@cwgsy.ne

Valley Computer Services Ltd Mr Gordon Dutton-Queripel sales@valley-computers.co.uk

Vaudin Stonemasons Ltd Mr Lance Vaudin vaudinstone@cwgsy.net

Computing

Tel 239460 www.valley-computers.co.u Building Services

Tel 248316 www.vaudinstone.com

Vazon Energy Ltd

Consultancy

Vazon Pr & Events (Metasis Ltd)

Consultancy

Dr David Robson vazon@vazon.gg

Ms Fleur Curzon fleur.curzon@vazon.co.uk

Tel 729981

Tel 722424 www.vazon.co.uk

17

WWW.GUERNSEYCHAMBER.COM

Vets4pets Ltd

Mr Peter Watson peter.watson@vets4pets.com

Victoria Fine Jewellery Mr Chris Brazier-Creagh jewellery@cwgsy.net

Vision Networks Ltd Mr Bill Mead sales@cctv.gg

Vista Hotels Ltd

Mr Tim Coates tim@vistahotels.co.uk

Vortex Pr

Mr Nigel Robson nigel@vortexpr.com

Veterinary Services

Tel 239200 www.vets4pets.com Retail

Tel 740050 www.victoriafinejewellery.com Security Installations

Tel 255414 www.cctv.gg Hotel & Catering

Tel 213570 www.vistahotels.co.uk Public Relations

Tel 233080 www.vortexpr.com

W Waite RS Chartered Surveyor Mr R S Waite, FRICS waiteprop@cwgsy.net

Waitrose

Mr Allen Edwards manageradmiralpark@waitrose.co.uk

Watts & Co Ltd

Miss Joanna Watts jo.watts@wattsandco.co

Weighbridge Trust Ltd

Mr P Conway paul@weighbridge-trust.co.uk

Wellsprings Ltd

Alex Taylor crozatier@gmail.com

White & Company Plc

Mr S Hammer whiteandcompany@cwgsy.net

White House Hotel

Mr Jonathan Watson jonathan@herm-island.com

Willis Management (Gsy) Ltd Mr Dominic Wheatley parissmithr@willis.com

Window Service Centre Ltd Mr Mark De la Rue wsc.ltd@cwgsy.net

Wine & Beer Importers (Gsy) Ltd Mr Richard Sherrington richardsherrington@rwrandall.co.uk

World Travel

Mr Ken Baker ken@worldtravel.gg

WT Partnership (Guernsey) Ltd Mr Nigel Carter nigel.carter@wtpatnership.com

X

Xtec Ltd

Mr Tony Mealing info@xtecltd.com

Arbitrator

Tel 722121

Retail

Tel 729222 www.waitrose.com Estate Agents

Tel 740071 www.wattsandco.co Trust & Company Administration

Tel 720581

Health

Tel 233370 www.wellsprings-health.com Removals

Tel 736868

Hotel & Catering

Tel 722377 www.herm-island.com Management Consultants

Tel 735630

Manufacturing

Tel 248743 www.windowservicecentre.com Import/Export

Tel 246430 www.wineandbeerimporters.com Travel Agent

Tel 252211

Architects & Surveyors

Tel 723163 www.wtpartnership.com

Computing

Tel 700004 www.fortress.gg

X-Ware Ltd, T/A JCS

Mr Barry Pitfield barry.pitfield@talkjcs.com

Tel 08450 049 599

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