Business Events Africa November 2021

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa Vol 41 No 11 NOVEMBER 2021

IS OPEN FOR BUSINESS…

and ready to welcome you

IS OPEN FOR BUSINESS… and ready to welcome you

After 18 months of lockdown restrictions and border closures, Mauritius reopened its borders on 1 October and is ready to welcome the world back to its shores once again.

Mauritius is the ideal destination to visit, whether it’s for a business meeting or an industry conference, an adventure excursion or simply to reawaken your soul after a stressful year.

Discover everything that Mauritius has to offer as your ideal MICE destination, combining quality, elegance and style, in a paradise island setting!

For more information, contact Mauritius Tourism Promotion Authority MTPA SA Representatives – Janet de Kretser/Philippa Piguet Email: mauritius@meropa.co.za www.mymauritius.travel www.ratherbeinmauritius.co.za

#MauritiusNow

Business Events Africa: Serving the business events industry for 41 years

CONTENTS

VOL 41 NO 11 NOVEMBER 2021

The authority on meetings, exhibitions, special events and incentives management

About the cover Following 18 months of lockdown restrictions and border closures, Mauritius reopened its borders, on 1 October, to welcome the world back to its shores once again.

COMPANY PERSPECTIVE 24 Exposure Marketing — boldly pivoting to meet demand.

VENUE NEWS 25 CTICC commences with an exciting local show season.

THE RAND SHOW 26 The Rand Show Spring Edition.

Cover Feature MAURITIUS TOURISM PROMOTION AUTHORITY 6 Mauritius is open for business.

PERSONALITY PROFILE 28 Sibusiso Mncwabe is a man of action.

CHEF’S PROFILE 30 Chef Kabelo Molosiwa finds inspiration everywhere.

On the pages…

MARKET NEWS 31 Jean Hanekom takes the helm at The Capital’s Menlyn hotels.

EDITOR’S COMMENT 2 The changing world.

Association news

NEWS 4 Cruise tourism to resume to Cape Town.

5 Meetings Africa and Africa’s Travel Indaba Trade Shows to return in 2022.

EVENT GREENING FORUM 32 Rethinking sustainability.

TECHNOLOGY 10 Technology adoption at the forefront in tourism sector.

12 How the tech industry is assisting small tourism businesses.

34 The power of meetings.

CASE STUDY 14 The Case Study.

EXSA 36 Umuntu Ngumuntu Ngabantu! — I am because we are.

GLOBAL: ICCA CONGRESS 2021 16 ICCA Congress — “Forward to our Future”.

CRUISING 18 MSC Cruises resumes sailing in South Africa.

CULINARY EXPERIENCES 20 Crafting fine fare at Fancourt… for any occasion.

22 Spier Wine Experience launched at Indaba Hotel.

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com SENIOR GRAPHIC DESIGNER: Vincent Goode vincent@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVE: Irene Costa +27 (0)82 558 7387 gomesi@iafrica.com PUBLICATION DETAILS: Volume 41 No 11 Business Events Africa has 12 issues a year and is published monthly. Due to Covid-19, the magazine is currently only available in digital format.

SAEC 33 The events industry kicks off towards net zero.

SAACI

publishers of Business Events Africa, is a member of:

AAXO 35 Running sustainable events in 2022 and beyond.

SITE

Learning | Growth | collaboration

Official media partner

38 The art of serendipity.

Regulars 39 Index of advertisers.

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Official journal of the Exhibition & Event Association of Southern Africa

40 Directory and associations of interest.

THE LAST WORD 42 The state of the incentive industry – 18 months on.

www.businesseventsafrica.com

EDITOR’S COMMENT

The world keeps spinning and will continue to do so, regardless.

As the world returns to a semblance of normality, I look back at what we have been through over the past 20 months. Isphysical it me,events or has itparts beenofsurreal? in all the industry. have always been

C

ovid-19 has left its mark on all of us, in some way or another.

Unfortunately, there has been much loss, which has led to another pandemic, the increase of mental health issues. This is something that has to be addressed.

We have all been through – probably – the most stressful times in all our existence. Something has to give and, unfortunately, there is only so much any of us can take. As we resume our regular lives, we just need to the remember to take s we approach end of year, I am care ofcautiously how we treat othersPersonally, and, as I’m optimistic. exciting as it isa to things again, just be feeling lot do more upbeat. mindful of others andindustry what they are The business events is slowly going through endured.

Our emerging from or anhave enforced hibernation. environment is high paced, and short I am definitely seeing an increase in

A

It is fantastic to observe the different sectors in our industry starting up again.

The past few weeks have been amazing.

I’ve been following industry leaders on social platforms doing what they do best — be it exhibitions, incentives, conferences and events. The industry has been waiting for so long and all it took was a green light from government!

After months of despair, finally there is renewed positivity in the industry. One big positive is that South Africa is now finally off most of the world’s travel red lists, including the UK. deadlines can lead to many a stressful The recent Africa’s Travel and Tourism situation.

Summit alsothe setbusiness the scene for At the (ATTS) moment, events what is to If anything, I get the industry is come. a hive of activity and it seems feeling that our continent – the like everyone wants to meet, or continent have a of Africa – isincentive, finally realising its own conference, exhibition or event strength in Just unity.

Over the to years, African right now. remember breathe, countries have always other take it as it comes andlooked be kindtoand continents tourism business patient, as for there will beand challenging events while, fact, its own situations thatinwill arise, that African is a given. countries overlooked.

The fact were that our industry is up and There isagain no doubt there are still aIt running bringsthat much happiness. lot of challenges, liketoairlift, visaindustry brings me much joy see our restrictions, etc. after all these months. being productive One of theguesthouses challenges addressed Hotels and are gettingduring ready ATTS is December that tourism/incentive and for the holidays with much conference/events packages in the past anticipation.

geared to the European Yet, thereoris a small American If part of memarkets. that we, Africans, would remains fearful of the like to cater our own African possibility offor a fourth wave.

Whatvisitors will it we should package it differently. mean for the business events sector? It is Over the past fewgovernment years, our industry dependent on our and what leaders havethey done a lot talking about restrictions may or of may not impose. the issue of airlift withinafford our continent Quite bluntly, we can’t another as well as the issue of visas within Africa for hard lockdown.

Africans, I hopenote thatthough, ATTS hasthe ignited a On a positive new chapter, where African airlines announcement that Meetings Africalook and at new routes the return continent and is Africa’s Tourismwithin Indaba’s in 2022 break those afinally very exciting one barriers for me. which Finally,have there is hindered travel movement againwithin in theAfrica. right direction.

Of course, weme would love to see This also gives muchallhope. international delegates andmy tourists Meetings Africa remains most return to local our shores what prevents favourite trade but show.

Next year’s us from exploring new markets within our show will be a reunion of industry continent? who The Covid-19 colleagues will finallypandemic get to seehas one taught usother that in weperson, are able to collaborate another after many a lot better if wewait! keep the months.

I can’t communication within our The world has streams changed,open we have continent.but Thewe time now, Africa open changed, areisstill here, andiswe for business and I other, am proudly African! are here for each through it all.

Irene

Email: gomesi@iafrica.com

Credit:Hein HeinLiebetrau Liebetrau Credit:

The changing world Africa is open for business

PAGE STRAP NEWS

Cruise tourism to resume to Cape Town Cape Town and the Western Cape welcomes the Presidency’s announcement of the move to adjusted alert level 1, enabling the resumption of cruise tourism to South Africa’s shores, with the first ship scheduled to dock at the Port of Cape Town Cruise Terminal on 18 November 2021.

I

nternational cruises have been successfully operating globally under very strict health protocols, and the Cruise Cape Town initiative is very happy to have Cape Town and South Africa rejoin the global cruise scene.

“The reopening of cruise tourism is something we called for as one of several barriers that needed to be removed urgently to ensure a successful summer season and provide much-needed relief for the tourism and hospitality sector, which has been hard-hit by the Covid-19 pandemic. And so, we welcome the announcement and urge President Ramaphosa to consider easing further restrictions where it is safe to do so, such as allowing spectators at major sporting events. Our economic recovery is dependent on the recovery of the tourism and hospitality sector and so we will continue to do everything we can to support the sector to reopen safely so that we can save jobs in the Western Cape,” said Western Cape Minister of Finance and Economic Opportunities, David Maynier.

Following a R59-million redevelopment, the Port of Cape Town situated at the V&A Waterfront has a dedicated, state-of-the-art cruise terminal, ready to welcome back visitors.

“It’s been a long wait, and we’re pleased to be able to have a cruise season that will commence this year.

“We’re excited and ready to welcome

back international guests and crews to Cape Town and to pick up where we left off in growing this sector of our tourism,” commented David Green, chief executive officer of the V&A Waterfront.

Boasting an abundance of wideopen spaces and wallet-friendly world-class experiences, the province is the perfect destination for travel in a new Covid-19 world. With traveller numbers impacted by previous travel restrictions, local tourism operators are eager and ready to safely welcome back visitors from around the globe.

“In the past few years, before the pandemic, the city’s cruise industry witnessed significant growth year-onyear. In 2012, 6,050 passengers arrived on cruise ships to the Mother City and by the 2018-2019 season, this figure reached 52,580. This sector has the potential to grow even further, with huge economic spin-offs for the city, and its people. These economic benefits arise from several sources such as the spending power by cruise passengers and crew, shore-side staffing by cruise liners for tour operations, the spending by cruise liners for goods and services necessary for cruise operations, and the spending for port services and maintenance. As global markets and industries begin to emerge from the pandemic and with tourists itching to travel again, this is a critical time to activate platforms that will reignite

4 Business Events Africa November 2021

tourism in Cape Town and make it better than ever,” said Alderman James Vos, Mayoral Committee Member for Economic Opportunities and Asset Management.

Beyond tourism, the cruise industry holds major economic benefits and opportunities for supporting sectors. With the growing trend of combining work and leisure, cruise liners are geared to tap into this burgeoning market with Wi-Fi, desks and work-friendly cafes incorporated into liner offerings, ensuring passengers may still do business while enjoying a cruise vacation.

During 2019 alone, there were approximately 30-million passengers which helped generate $72-billion in direct cruise sector revenue at destinations around the globe. This revenue also includes the direct expenditures of the cruise lines for goods and services in support of their cruise operations.

Commenting on behalf of the Cruise Cape Town initiative, Labeeqah Schuurman, chief strategy officer and official spokesperson for Cruise Cape Town concluded: “The Cruise Cape Town initiative welcomes the Presidency’s announcement and would like to thank partners across the public and private sector who joined us in advocating for the resumption of this lucrative tourism market. There is a hunger for cruise to resume, with 37 ships already expected to our shores between November 2021 and May 2022.” www.businesseventsafrica.com

PAGE STRAP NEWS

Meetings Africa and Africa’s Travel Indaba Trade Shows to return in 2022 After the cancellation of two signature global trade shows due to the Covid-19 pandemic, South African Tourism is excited to once again host both Meetings Africa and Africa’s Travel Indaba.

T

he destination marketing organisation has confirmed that the flagship business events and leisure trade shows will return next year, with both platforms being hosted as physical events with limited virtual components.

The last Meetings Africa was hosted in February 2020, just before the coronavirus outbreak, when it celebrated its 15th year anniversary.

Africa’s Travel Indaba did not take place in 2020 and 2021 due to global restrictions on movement and immigration regulations, necessitated by the Covid-19 pandemic.

Meetings Africa will take place from 28 February to 2 March 2022, at the Sandton Convention Centre, in Johannesburg, while Africa’s Travel Indaba will be hosted from 2-5 May 2022 at the Inkosi Albert Luthuli International Convention Centre in Durban. Both events will have virtual participation capabilities, albeit to a limited extent.

As South African Tourism charges forward with its commitment to the recovery of the tourism sector, the return of these shows will promote and market the country’s business events hosting capability and showcase destination South Africa’s leisure www.businesseventsafrica.com

tourism products and experiences.

The hosting of these events will contribute to the country’s economy, as delegates from various parts of the world will attend these trade shows.

Over the recent past, South Africa has recorded a significant reduction in the number of new Covid-19 infections.

The vaccination programme is well under way as part of the South African government’s efforts to contain the spread of the virus. The country aims to have 70 per cent of its adult population fully vaccinated by the end of 2021.

During his address to the nation on 30 September 2021, His Excellency President Cyril Ramaphosa moved South Africa to adjusted alert level 1, reduced the hours of curfew and increased the number of people permitted for gatherings, up to 750 people for indoor and 2,000 people for outdoor gatherings providing a major boost for both leisure travel as well as for the business events industry.

“We are very pleased to bring Meetings Africa and Africa’s Travel Indaba back.

The need for physical events and faceto-face encounters is evident in both the industry and the public. The experiences over the past months have shown that on-location events are able take place

safely and successfully and demonstrate how important they are for dialogue and exchange. We recently hosted Africa’s Travel and Tourism Summit, a hybrid format which was well-executed and attended, bringing the tourism sector together for a common purpose of reigniting the tourism sector,” said Sthembiso Dlamini, acting chief executive officer of South African Tourism.

While Africa’s Travel and Tourism Summit was not a replacement for Meetings Africa and Africa’s Travel Indaba, it did provide a platform to showcase the African continent’s leisure tourism offerings and business event capabilities.

“Hosting Meetings Africa and Africa’s Travel Indaba will certainly show our exhibitors, buyers, and the world, that South Africa is open for business and that the South African tourism sector has world-class Covid-19 safety protocols in place, to deliver on memorable experiences and events.

South Africa is ready and well prepared to welcome delegates from across the world,” Ms Dlamini concluded.

Registration details for delegate participation for these trade shows will be announced soon.

Business Events Africa November 2021 5

PAGE STRAP COVER STORY

Mauritius is open for business Following 18 months of lockdown restrictions and border closures, Mauritius reopened its borders, on 1 October, to welcome the world back to its shores once again. During this time, the island managed the Covid-19 pandemic to prevent widespread infections and received praise from the World Health Organisation for its handling of the virus.

C

oping with Covid-19 Now having achieved herd immunity, with almost 70 per cent of its population vaccinated, this award-winning paradise island in the Indian Ocean is open for business. Recent global accolades include being named in the top three when Lonely Planet, one of the world’s most renowned travel guide producers, unveiled its top 10 countries to visit in 2022. And, at the recent 2021 World Travel Awards, Mauritius was awarded as both the Indian Ocean Islands’ Leading Wedding and Adventure Destination.

It is no wonder that Mauritius is the ideal destination to visit, whether it’s for a business trip or an industry conference, an adventure excursion or simply to reawaken your soul, after a stressful year and a much-needed break.

The island’s tourism and hospitality sectors were amongst the first to be vaccinated since the tourism sector plays such a vital

role in the country’s economic growth.

Now a Covid-safe destination, it has been praised by the World Health Organisation for its management of the global pandemic. Everyone working in the industry follows the very strict safety and hygiene protocols put in place by the Mauritius Government to protect both the local population and all visitors to the island.

South Africans have a special affinity with Mauritius. So, it was no surprise that the bookings started pouring in again when the travel ban with South Africa was lifted, the borders reopened, and Air Mauritius announced the resumption of flights between the two countries from the beginning of October.

Meeting in Mauritius Having hosted a series of virtual business meetings, webinars, workshops and expos during the past year and a half, it’s time to get back to business. This is the view of the Mauritius Tourism Promotion Authority

6 Business Events Africa November 2021

at a glance Mauritius is a small island (approximately 2,500 sq. km), situated in the Indian Ocean, off the east coast of Africa, surrounded by 330 km of protective coral reef. Port Louis is the capital city of Mauritius and is the country’s bustling administrative and commercial hub.

Population: 1.3 million.

Languages spoken: The Mauritian population is multilingual; however, the official language is English. Creole is the country’s native language, while French is also widely spoken.

Climate: Tropical

Economic information: Mauritius has shifted from an agricultural-based economy to a diversified economy. Key products and services include tourism, textiles, sugar, financial services and ICT/business process outsourcing sectors. www.businesseventsafrica.com

COVER PAGE STORY STRAP

A reception at Le Chateau.

Photo: VLH Kamani

(MTPA), as the country fully reopened its borders to the world from 1 October.

Airlines resumed their routes to the island, including Air Mauritius, which flew its first flight from Johannesburg to Mauritius following the 18-month travel ban, filled with excited travellers able to return to the island once again.

After months of no arrivals, October recorded 67,727 tourist arrivals, with South Africans making up 4,685 of this number, despite limited flights, with Air Mauritius only flying three to four flights per week, initially. However, airlift is increasing and

by December there will be three other airlines flying the Johannesburg-Mauritius route, with SAA returning on 21 November with two flights per week, and BA Comair resuming flights from 30 November, with three flights per week. The new player in the market, FlySafair, launches its inaugural flight on 11 December,

with two flights weekly thereafter.

With many of the hotels and resorts in Mauritius taking advantage of the shutdown period to undergo soft refurbishments or major renovations, the island is waiting to welcome back the world, including the MICE and business sectors of the tourism industry.

Despite all the challenges facing the global tourism industry because of the pandemic, the MTPA would like to reassure the MICE industry that Mauritius is once again open for business. This is evident as airlines, incentive houses and agents representing PCOs, and groups have continued to promote Mauritius as the idyllic Indian Ocean destination to cater for all your MICE needs.

Infection rates of Covid-19 have remained relatively low in Mauritius and the country has put in place stringent safety, health and hygiene measures to protect the public and travellers to the island. All travellers need to be fully vaccinated and present a negative PCR test on arrival, to travel around the island and enjoy the full offering that Mauritius is renowned for.

“We are encouraged by the statistics, as well as our government’s huge efforts to curb the infection rate and put in place effective health and safety measures,” says Arvind Bundhun, Director of MTPA. Beautiful beaches… and so much more Mauritius is a vibrant, friendly and beautiful country to visit. Not only does it have some of the best luxury resorts and beaches on the planet, but it is also a unique melting pot of cultures that you won’t find anywhere else in the world. The variety of

www.businesseventsafrica.com

adventure, sports and other lifestyle activities also make it an ideal destination for those who want the unique MICE experience for their guests.

The MICE industry is an important cog in the MTPA’s tourism strategy, realising great economic benefits from this segment to the country’s GDP. Currently, there is a limit of 100 people at a meeting or gathering, due to the Covid-19 restrictions in place.

“Now that our skies have opened again, those travellers who have come to know and love Mauritius – and those who plan to visit for the first time – have the opportunity to visit and experience the island’s amazing warmth and hospitality again. Mauritius and South Africa have long enjoyed a magical relationship and we are confident this will continue as people feel safe to start travelling again,” Mr Bundhun added.

Rather meet in Mauritius Planning an incentive trip to reward your top performers, an international conference for a few thousand delegates, an exclusive high-level meeting for a government delegation or a product launch event?

Look no further than the Indian Ocean Island of Mauritius. Here, you will find the perfect venue, staffed by a professional and dedicated support team, to deliver a unique, world-class event, with a touch of island-style elegance and flair.

Mauritius is recognised as one of Africa’s tourism and meetings jewels, with its scenic beauty, hidden treasures to explore and an exotic melting-pot of cuisines and cultures. It’s a short four-hour flight from Johannesburg and is visa-free for South African passport holders.

Business Events Africa November 2021 7

PAGE STRAP COVER STORY

MICE market Mauritius offers the MICE buyer the infrastructure to cater for a variety of groups and sizes, all year round. As a MICE-friendly destination, the island has the key ingredients to host successful meetings, incentive groups, conferences and events. The quality and variety of accommodation, the attention to detail in service delivery, state-of-the-art conferencing venues, professional and friendly staff and the additional activities on offer, all guarantee a unique experience.

Health and Safety Currently the health and safety of all citizens and residents on the island remain the Government’s greatest concern and priority. With the tourism market now opening once again, this same concern will be passed on to all its visitors to ensure that they enjoy the full Mauritius experience, within the stipulated regulations and protocols.

All hotels and tourism operators comply with all local regulations and directives from the Government and abide by the recommendations of the local health authorities.

Innovative health and sanitary protocols

and precautionary measures have been put in place, from arrival in the country, throughout the stay at hotels, and extending to all excursions and activities outside the hotels, to eliminate risk and to ensure a safe and warm welcome to all visitors, including those who serve the MICE sector.

Social distancing measures are implemented across all experiences, whether it be the beach, restaurant seating, conferencing, eventing or room allocations. Hosting a group or event in low season (May to September) may be well-accommodated as occupancy is lower and rooms may be allocated with this precautionary measure in mind.

Conference facilities Boasting the largest and most modern convention centre in the Indian Ocean region – the Swami Vivekananda Conference Centre – this centre provides all the facilities needed for large, international conferences, accommodating up to 5,000 people. There are other smaller conference venues on the island, and many of the hotels and resorts also offer conference facilities including spectacular marquees and setups on the hotel properties.

8 Business Events Africa November 2021

Activities The island boasts a variety of activities specifically geared for MICE groups, ranging from golf to adventure sports such as skydiving, quadbiking, trekking, mountain biking, trail-running and ziplining, together with a host of water sports including fishing, kitesurfing, parasailing and canoeing.

The island also offers stunning outdoor locations for interactive and adrenalinefuelled activities and adventures perfect for teambuilding exercises.

There are also many cultural festivities and spiritual festivals that take place on the island that may be enjoyed.

When to Visit Mauritius has a tropical climate, with warm weather all year round. The best months to visit are from May to December, when the weather is cooler, dry and sunny.

Discover everything that Mauritius has to offer, as your ideal MICE destination, combining quality, elegance and style, all in a paradise island setting! #MauritiusNow #ReawakenYourSoul www.mauritiusnow.com www.businesseventsafrica.com

COVER PAGE STORY STRAP

Incentive Scheme The Mauritius Tourism Promotion Authority has an attractive incentive scheme in place for the MICE segment.

This applies to bookings for large groups of 100 people or more to the island, and includes a 15 per cent VAT rebate, on-the-ground assistance and cash incentives, if three nights or more – at the same hotel – are booked for the group.

Sponsorship to MICE promoters will be in cash, subject to availability of funds, on the following conditions: • Maximum sponsorship of MURs 200,000 per event, depending on group size: • Group size 100 to 250: Rs 100,000 • Group size above 250: Rs 200,000 • MICE incentive buyers and wedding

planners need to submit their proposals with details of the event/ conference/incentive meetings taking place in Mauritius.

• Minimum group size should be 100 tourists/foreign participants per event/ conference/incentive meeting.

• A minimum of three nights’ stay per passenger for the entire group in a hotel should be confirmed.

• A contract will be signed, and the refund of expenses will be made after the event, on production of original invoices duly certified by the main MICE incentive house or wedding planner, or by the local representative/ organisation if they are to be represented locally.

• In case payment has to be effected directly to the service provider, the local representative/organisation will have to submit the business registration number of the local service provider or attestation/evidence

from the overseas service provider.

• Organisations involved in political or religious activities will not qualify for the sponsorship.

• MTPA reserves the right not to approve project proposals.

• The sponsorship is meant to cover costs incurred in Mauritius relating to, inter-alia: • Entertainment (e.g., gala dinner/ lunch hosted by the Mauritius Tourism Promotion Authority).

• Cultural events and shows (including special and personalised arrangements for airport welcome at the airport, such as Sega dancers).

• PR and media related costs.

• Venue set-up for any event including decoration, marquees, etc.

• Transport and logistics; and • Any other tourism-related activity approved by MTPA.

#MauritiusNow Mauritius Tourism Promotion Authority — SA Representatives: Janet de Kretser/Philippa Piguet – Meropa Communications Email: mauritius@meropa.co.za Website: www.mymauritius.travel www.businesseventsafrica.com

Business Events Africa November 2021 9

TECHNOLOGY

ANEW Hotel Ocean Reef.

Technology adoption at the forefront in tourism sector The travel and tourism industry is constantly evolving. However, 2020 and 2021 have become two of the most significant years for change in the sector. While the impacts of the Covid-19 pandemic might be seen on a global scale, South Africa’s tourism sector lost an estimated R164-billion in spending by domestic and inbound visitors in 2020 alone. Additionally, the number of jobs supported by South Africa’s tourism declined to 640,000 in 2020 from 1.6 million two years prior.

By Clinton Armour, chief executive officer of ANEW Hotels and Resorts.

C

linton Armour, chief executive officer of ANEW Hotels & Resorts, reflects on two of the most challenging years in the hospitality, travel and tourism sectors and how technology adoption is key to the growth of the hospitality industry.

Out with the old The impact of Covid-19 on businesses cannot be overstated enough. Start-ups, small agencies and major corporations have all been affected, in many instances to a point where the business simply cannot be salvaged. At ANEW, we’re lucky

enough to have a team of dedicated and forward-thinking individuals who found ways to innovate the business to ensure customer retention and satisfaction.

The industry is no longer using traditional methods of customer service.

Business owners in the hospitality industry have long been automating their processes to improve the customer experience and even productivity within the company. The result is a significant improvement in efficiency in service delivery across the world.

It is important for our business to make the necessary developments and advances

10 Business Events Africa November 2021

to stay ahead of the trend. You would like to ensure you are operating at the best you can and deliver a product that will be superior to your competitors. During these times, customer satisfaction is even more critical to our business. It’s been challenging during Covid-19 because we are short-staffed but still want to deliver a great experience to guests. Overall, we’ve managed to deliver our product well and stay ahead of our competitors.

In with the new We’ve achieved a lot of technology upgrades during this period, many of www.businesseventsafrica.com

TECHNOLOGY

ANEW Hotel Ocean Reef.

which I’ve been personally involved in.

This included an upgrade on our entire reservation system to improve flow. Our aim is to make the process of booking and payment as streamlined and flexible as possible. This includes the option to book now and pay later as we feel flexibility is key. Guests receive a confirmation email that allows them to amend their reservation, should they wish.

We’ve also introduced self-check-in, which is a first in the country. We have our live check-in facility implemented and fully functional. Everything is done a day before the guest arrives, including pre-check-in and pre-screening forms where guests are able to check in their temperatures on the site. We’ve also added QR codes for digital directories and WhatsApp integrations for easier communications. This improvement in digital communication makes it easier to get in touch with us, giving guests added peace of mind.

We would like to seamlessly combine the technology aspect and guest booking experience with the human interaction expected onsite. We would like to make the reservation process as simple and convenient as possible while still being accessible for guests.

In terms of communications, it’s also important to ensure response times are fast and efficient, and the introduction of WhatsApp integrations make that even more possible. I’m very proud of what we’ve achieved in this area so far.

In terms of our property management system, we’ve moved over to the Opera Cloud Hotel Management System. In fact, we are the first hotel group in www.businesseventsafrica.com

Africa to make use of this software. With all its integrations, it’s proven to be an incredible product for our business.

Leisure market picking up It’s interesting to see the ebb and flow of the leisure market, which has luckily seen an increase recently. What’s more, as more African countries travel to South Africa, we’re seeing an untapped, growing market that will certainly help bolster tourism in the country. I’m positive that when the international market returns, we’ll be in a great position to welcome them to our incredible country and provide the top-class service they expect from a destination like South Africa.

Despite what the naysayers think, South Africa is not far behind in terms of the global adoption of technology and infrastructure. Our airports, roads, facilities and other infrastructural capabilities are on par with the best in the world.

Currently, one of our biggest challenges is the online visa system, which is yet to be implemented. Visa application is a headache for many travellers and having an online system would be a huge selling point for travel agents. Unfortunately, we have yet to get an online visa system in place, but when we do, South Africa will be an even more desirable destination for international travellers.

Ultimately, we’ve seen great strides in our business and South Africa as a whole in terms of adopting technology systems in the hospitality space.

Hotel groups are required to seriously begin reconsidering the way they do business or risk being left behind.

Who is Clinton Armour?

Clinton Armour is chief executive officer of ANEW Hotels and Resorts.

His background is certainly entrenched in family values. Growing up on a farm in the KZN Midlands, Clinton learnt from a young age about the importance of a strong work ethic and business acumen. His family, who had been in timber and dairy farming since the 1950s, became involved in the hotel industry by chance when they secured an old roadhouse motel near Harding in the 1980s, which the Armour family managed independently over the next few generations.

Thanks to early exposure to hospitality and the opportunity to gain valuable experience from a young age, Clinton found his niche and took over the reins of the family business after seeing the value in working in the local leisure market. As such, Ingeli Forest Resort was born seven years ago, a comfortable, mid-level hotel about an hour’s drive from Port Shepstone.

Two years later and together with a business partner, Clinton bought the Protea Hotel in Hluhluwe, on auction. The newly-purchased hotel underwent an extensive R25-million refurbishment, and a five-star lodge was added to the existing four-star hotel.

During this time, he decided to form a new brand, with both hotels rebranded under the ANEW Hotels & Resorts banner. Clinton also added the Hotel Hilton in the Midlands to ANEW’s portfolio, increasing his stake in the industry by 100 beds. Currently, the ANEW group employs around 500 people.

Business Events Africa November 2021 11

TECHNOLOGY

How the tech industry is assisting small tourism businesses In just under two years, South Africa’s travel and tourism industry was almost utterly decimated as travel ground to a complete halt, people were quarantined indoors, and businesses had to shut their doors as the Covid-19 pandemic swept through the country.

By Tshepo Matlou, head of marketing and communications at Jurni.

L

ockdown restrictions and other necessary health and safety measures implemented by the national government inevitably resulted in the industry losing billions in revenue and hundreds of thousands of jobs since the beginning of the pandemic, small businesses in the sector bearing the brunt of the impact. In South Africa, where small businesses make up around 80 per cent of the tourism industry which injects billions to the economy and generates more than 1.5 million indirect and 740,000 direct jobs, one of the country’s most

important sectors is on the brink.

But it’s not all doom and gloom.

The disruptive impact of Covid-19 has had an unexpected side effect. It has accelerated digital transformation, driving innovation forward, which will redefine the industry for many years to come.

Suddenly, the tourism sector has been thrust face first into the digital future as emerging technologies are enabling small businesses to tackle the specific challenges they’re faced with, facilitating not only recovery but also growth.

While local businesses had begun to tentatively dip their toes into

12 Business Events Africa November 2021

digital tools through means such as establishing a presence on social media before the pandemic, the current crisis presents a unique opportunity for small businesses in the tourism sector to leverage powerful new technologies to become stronger and more profitable in the post-pandemic economy.

One of the biggest challenges that small businesses in the sector face lies in connecting with and reaching customers. Before digital technologies penetrated so much of our daily lives, planning a trip, finding a place to stay and the activities available to you www.businesseventsafrica.com

TECHNOLOGY

while on vacation required direct local knowledge. Travellers needed to look through guidebooks, brochures, and do a lot of investigative legwork. But, today, nearly everyone has a small computer in the form of a smartphone in their pocket, which has made access to information so much easier. Now, all anyone has to do is perform an online search to find accommodation, restaurant, and travel experience information in any area.

The drawback for small businesses is that they often have less or no visibility in the digital world in comparison to larger, more well-known companies. As such, they struggle to connect to travellers who would be interested in what they have to offer as they are unrecorded, ungraded, and located in township and rural areas.

It is here that technology has a big role to play as an enabler in the tourism space.

Jurni is looking to tackle this challenge and provide small and medium accommodation facilities with new opportunities through its online platform which allows travellers to find and book their stays in highly localised areas.

By using its back-end system of data collected on local businesses through various industry representative bodies and business owners, Jurni aims to lift the veil of ‘invisibility’ surrounding small businesses and matching them directly with the right market.

Jurni’s booking tool offers a simple, mobile-enabled booking system which enables customers and intermediaries www.businesseventsafrica.com

to book and pay for accommodation and experiences and is accompanied by a mobile-ready business management application which allows the small business proprietor to manage inventory, pricing, payments and more, putting control into the hands of local businesses.

Today, people are itching to travel again and the tourism industry may expect a massive travel boom in the near future. The forthcoming influx of travellers offers a valuable opportunity for SMMEs in the industry to recoup the losses suffered at the height of the pandemic and propel their growth. But SMMEs will lose out on the ability to take advantage of this surge in travel if travellers don’t know their business exists, or any information related to the business such as availability and costs. Jurni is committed to enabling the growth of entrepreneurs and local small businesses in the industry by using technology to remove obstacles to their success.

Innovative technologies are already generating, personalising, and delivering new products, services and experiences in the travel and tourism industry as digital transformation continues to push the industry onto new and sometimes unpredictable pathways. For small, local businesses, technology has particularly important implications. Technology is increasingly helping SMMEs innovate, respond quickly to market challenges and leverage new opportunities.

Who is Tshepo Matlou?

Tshepo Matlou heads Marketing and Communications for Jurni in South Africa. He graduated with a masters in leadership and management, diploma in marketing, digital marketing, management advanced programme and advanced public management development programme amongst other qualifications. He is an internationally accredited executive coach.

He is passionate about empowering people and their businesses using technology and transferring of skills in digital marketing which support businesses to stay relevant online.

He has acquired over 18 years of management and executive experience in multiple sectors within South Africa.

Jurni is a Travel and Tourism Data Management Company which implements National Tourism Visitor Information Systems by ensuring that relevant technology solutions are built to meet industry needs with the ultimate goal of collecting and showcasing meaningful travel and tourism data.

Business Events Africa November 2021 13

PAGE NEWS CASE STUDY STRAP

The Sustainability Village at the Sandton Convention Centre.

The Case Study Sustainability Village at Africa Travel and Tourism Summit (ATTS) 2021.

By Nomaswazi Tinus, Event Greening Forum (EGF) management committee and founder of Africa Mamas Crafts.

W

hat is a Sustainability Village?

It’s a platform that provides gifting for conference delegates, corporates and guests to source gifts from a variety of local SMMEs through a gift voucher system at an event.

The advantage is that SMME's get to showcase and sell their products to a ready market.

Delegates have the option to select exactly which gifts they would like to purchase and take home instead of being given gifts they do not appreciate and which may get left behind at the hotel. This creates a win-win situation that provides ideal gifting for delegates and supports the local economy.

Some key considerations to think of when planning a Sustainability Village: • Intention to support the local economy and SMMEs. • Selecting a diverse product offering.

• Location and visibility of SMMEs at the venue (must be easily accessible, visible and located in good traffic area).

• Frequent communication to delegates on vouchers and where to use them.

• An effective voucher management system (allocation, tracking and payment).

Historically, Sustainability Villages have been hosted by South African Tourism (SAT), National Department of Tourism (NDT) and SA National Convention Bureau (SANCB) at both Meetings Africa at Sandton Convention Centre and at Travel Indaba in Durban. This was done in colaboration with the Event Greening Forum (EGF). Over the years, Meetings Africa would host between 12-16 vendors, with Travel Indaba hosting close to 30 SMME's.

With events having moved to online and hybrid format, it was important to SAT, NDT and SANCB to continue emphasising the importance of sustainable events and be part of the initiative to build an inclusive economy by not leaving SMME's behind.

This years’ Africa Travel Tourism Summit (ATTS) hosted by SAT, NDT and the SANCB saw the EGF come alongside to assist with hosting and managing the vendors at the Sustainability Village. This was a two-day hybrid, multi-venue event hosted at three venues across the African continent. Owing to Covid-19 restrictions and social distancing measures implemented — only five vendors could be hosted per venue, only two of the three venues hosted a physical Sustainability Village, namely; Sandton

14 Business Events Africa November 2021

Convention Centre and Durban ICC. Some of the Durban vendors that participated at this years’ event included: • Mdaki Art & Craft Designers.

• Gone Rural Safari Curios.

• Isimodeni Jewellery.

• Ooh Khamba.

• Polka.dot.coco.

The Joburg based vendors were: • African Mamas Crafts.

• Marabou Essentials.

• Nubian Nature.

• Nyathi Arts Creations.

• Yammie Collectionz.

An important aspect of this years’ event was the inclusion of online sales via an online platform as well as a Product Photo Shoot, Radio Exposure on Radio2000 and Ukhozi FM. Fentse Mokale, founder of Marabou Essentials, had this to say about the event: “It was a great experience for me. I loved that I made sales, I networked and made meaningful connections and also received exposure for my business. The radio interview was a big hit and I really appreciated that opportunity a lot. I also enjoyed the fact that I didn’t have to worry about food and parking. What we may improve on next time is to make the voucher system more efficient.” www.businesseventsafrica.com

PAGE CASE STUDY STRAP NEWS

The history of the Sustainability Village — launched in 2017

The problem Gifting for events is a challenge, largely because it generally leads to a bulk order of the same gifts which aren’t personal or to everyone’s taste. Additionally, large gift orders tend to depend on sourcing imported goods which may be obtained in large quantities, quickly, easily and at a low retail cost (but often a high environmental and social cost).

The solution It doesn’t have to be this way. Thoughtful and responsible gifting is possible.

The Event Greening Forum (EGF) is a non-profit organisation promoting sustainability in the business events industry. It has worked closely with the South Africa National Convention Bureau (SANCB) to ensure their leading business tourism show, Meetings Africa, continues to be a sustainable event – an achievement which has been acknowledged with five Green Show Awards to date.

In 2017, SANCB launched an innovative green gifting system at Meetings Africa, called the Sustainability Village. The concept was such a success that the recent 2018 event saw it return, bigger and better.

The Meetings Africa Sustainability Village is a curated space for selected black-owned businesses to showcase their products, all of which are made in South Africa. Many of their products are also inspired by South African culture and heritage and are beautifully handcrafted. Instead of giving gifts, the Meetings Africa team gave gift vouchers to the Sustainability Village, so that the recipients could each individually select their own gift a fun and failsafe way to ensure that all attendees receive a gift that they truly want. www.businesseventsafrica.com

The Sustainability Village at the Sandton Convention Centre.

Why it’s sustainable Not only does this approach ensure all gifts will be treasured and used, but it upholds all three key principles of sustainability: • People: The upliftment of people from the local community is promoted, by providing small local businesses a marketing platform where they may meet and interact with people from around the globe.

In addition, many of the vendors have a social upliftment angle embedded in their business. For example, the Skills Village 2030 was established to assist youth develop technical and entrepreneurial skills, while African Mama Crafts works with women from rural areas and agricultural cooperatives.

• Planet: All vendors operate within a 50 km radius of Gauteng, ensuring that minimal travel was required for each business to attend the event.

Additionally, many of the vendors use locally sourced or eco-friendly materials. Eco Smart’s creations, for example, are made out of recycled, recyclable, up-cycled materials and fabrics, while Rain uses natural ingredients from indigenous plants.

Special care was taken to ensure all aspects of the Sustainability Village had an environmentally friendly design.

For example, the wooden structure is reusable. Six of the vendors’ stalls were reused from last years’ show, while another six had to be created to accommodate additional vendors at this year’s show. The wood was untreated,

to avoid the use of unnecessary chemicals and to make it easier to reuse.

No carpets were laid on the concrete floor, and indigenous potted plants and LED lighting were used on the stands, all of which complemented the exposed wood and created an eco-chic look and feel.

Fabric prints completed the space, which were also designed with re-usability in mind. If down the line it is decided the prints won’t be re-used, Soweto Sewing, another small black-owned business that Meetings Africa often works with, will be able to transform them into shopping bags. The fabric branding with each vendor’s logo displayed was donated to them, as a useful piece of marketing collateral which they may use in assisting to grow their brand.

Additionally, the vouchers used were made from recycled plastic and the vendors did not require any special equipment to transact with them but could simply use their cellphones.

• Prosperity: By procuring all gifts locally, the economic benefit of gifting was passed directly on to South African businesses. This and the marketing opportunity of the event should contribute to the growth and development of these SMEs. Meetings Africa gave vouchers to the international hosted buyers, African associations, local corporate hosted buyers, international speakers, hosted media, stakeholder dinner guests, and the Future Leaders Forum. Other delegates were able to shop at the Sustainability Village if they wished to.

Business Events Africa November 2021 15

PAGE STRAP GLOBAL: ICCA CONGRESS 2021

ICCA Congress — “Forward to our Future” During the first face-to-face meeting for the global association meetings industry since the beginning of the pandemic, more than 1,200 delegates from 83 countries came together across five cities and a cutting-edge virtual platform.

Photo credits: Cartagena Pictures Credits @catalinaandres Paris Pictures Stéphanie Lequeurre @embracethelight.photo

Senthil Gopinath, chief executive officer of ICCA.

T

he 60th Annual Congress by the International Congress and Convention Association (ICCA), held 24-27 October 2021, delivered a unique and expansive programme that set a new standard for business events. The entire event brought more than 100 hours of live content and 120 world-class speakers to the stage.

Industry’s future on display during trailblazing event Under the theme ‘Forward to our Future’, the congress demonstrated what delegates might anticipate from business meetings of tomorrow. The hub-andspoke model featured live events in the Congress host city of Cartagena de Indias, Colombia and congress hubs in Abu Dhabi, UAE; Paris, France; Nagaski, Japan; Seoul, Republic of South Korea; and Johannesburg, South Africa.

Delegates benefited from a global educational programme and sessions tailored to the regional business events industry of their congress hub. Those

16 Business Events Africa November 2021

who joined on the virtual platform enjoyed a seamless experience with dynamic learning and networking opportunities. The host destination, Cartagena de Indias, staged a memorable congress and the respective congress hub hosts showcased creative events.

Senthil Gopinath, chief executive officer of ICCA, said: “We are very pleased with the success of the 60th ICCA Congress, which was a showcase of building global communities. More than 300 of the world’s leading international associations have now experienced the new possibilities in event organisation.”

Flexible registration allowed people to change their registration type up until two weeks before the congress without incurring an additional fee. As a result, the ICCA Congress attracted a record number of delegates during a time when many are still dealing with travel uncertainty.

“With the reopening of business in certain parts of the world, it’s evident that our industry is getting back faster than expected in organising face-to-face www.businesseventsafrica.com

GLOBAL: ICCA CONGRESS PAGE STRAP 2021

events. While the tools and strategies will continue to evolve, we do anticipate that associations will include best practices and technological advances in future meetings. As such, our aim for this congress was to blaze a trail for our industry’s way forward, together, into our revised future,” Mr Gopinath said.

“I take this opportunity to thank ProColombia, the local host committee and the entire meeting industry stakeholders for their extensive support and commitment. The education committee of the congress for their futuristic input, Maritz global events for designing the programme and Kenes group for creating a cuttingedge technology platform.”

Delegates take a deep dive into collaborative transformation A revolutionary component of the educational programme honed in on current meta trends shaping the business events industry and the world. Meta trends are drivers of change that influence trends and megatrends. The panel sessions brought together experts from diverse fields and leading companies such as McKinsey, The Estée Lauder Companies Inc., bestselling author Josh Linkner, Chilean activist Julia Martinez, and many more. The speakers provided global and regional perspectives into these eight meta trends: innovation, agility and collaboration; sustainability; organisational culture; the future of work; consumer choice and event experience; future generation; diversity and inclusion; community building; and the impact of technology.

“The crucial and eye-opening conversations revealed that our industry is at the forefront of the critical issues that are shaping our future. Not only are we aware of the meta trends, we are leading the charge and catalysing real change. For example, our industry is deepening our commitment to becoming a more inclusive and sustainable industry,” Mr Gopinath stated.

“The outlook of ICCA’s global community through the current challenges has been one of optimism, collaboration, flexibility, and openness to change. The present situation created an opportunity for the meetings industry to reassess our core values and mission.

The time is now for us to build it back, better, and the 2021 ICCA Congress has proven that we are doing just that.” www.businesseventsafrica.com

Seen at some of the ICCA Congress hubs

Arnaldo Nardone, president of FIEXPO Exhibition Group.

Flavia Santoro Trujillo, president of ProColombia.

James Rees, president of ICCA.

Conference personnel in Abu Dhabi.

Business Events Africa November 2021 17

SPECIAL FEATURE CRUISING

MSC Cruises resumes sailing in South Africa MSC Cruises will resume its South African sailings on 6 December 2021 following approvals in the most recent government gazette.

M

SC Orchestra, a popular ship for the South African market, will homeport in Durban and Cape Town for the local 2021/22 season and offer two, three, four and seven-night voyages, up to 11 May 2022.

The vessel has recently undergone a major refurbishment programme and replaces the MSC Musica that was originally earmarked for South Africa in the upcoming cruise season.

MSC Orchestra will welcome guests on a total of 41 local cruises from both Durban – with embarkation at the soon to be inaugurated KwaZulu Natal terminal – and

Cape Town, providing South African cruisers with a wide choice of options to suit their holiday needs.

Highlights include Pomene Bay in Mozambique — a marine safari experience complete with its own beach club, Portuguese Island and other destinations in Southern Africa.

MSC Cruises plans to implement stringent health and safety measures on board MSC Orchestra and all destinations that the ship will call. These measures are based on an industry-leading protocol it introduced in August 2020 for the wellbeing of passengers, crew and the destinations

18 Business Events Africa November 2021

served by its vessels.

The MSC Cruises’ protocol has safely protected hundreds of thousands of guests since its introduction and is currently implemented on twelve MSC Cruises’ ships operating in Europe, North America and the Middle East.

We are now eagerly awaiting the relevant authorities in South Africa to issue specifics of their health and safety guidelines which may be built into its own protocol, as required.

Ross Volk, managing director, MSC Cruises South Africa, said, “We are delighted to have received confirmation

www.businesseventsafrica.com

PAGE CRUISING STRAP

and approval from the government that cruising – and with it, our local season – may proceed. I believe that our return to sailing will provide a welcome boost to the South African economy in terms of direct and indirect employment, as well as offering safe and relaxing cruise holidays.

“We have worked cooperatively since last year with all of the relevant authorities, ports and destinations to demonstrate that our new health and safety protocol may ensure the wellbeing of guests, our crew and the communities that MSC Orchestra will visit during the season. We now look forward to receiving details of the health and safety guidelines that will allow us to finalise our protocol for the start of our sailing programme.”

MSC Cruises currently plans to welcome on board both guests who have been vaccinated against Covid-19 as well as unvaccinated, but will amend its position subject to the requirements of either the South African government or any of the other countries that MSC Orchestra is set to visit during the season.

The South African government – to date – has not mandated passengers be fully vaccinated before a cruise holiday, nor have other countries in MSC Orchestra’s Southern Africa itineraries made it mandatory for travellers to be fully vaccinated. MSC Cruises, however, strongly urges its guests to be fully vaccinated before their voyage, for their own wellbeing and that of other passengers, the ship’s crew and communities in the destinations that MSC Orchestra will visit.

All passengers – both vaccinated and unvaccinated – will be required to take a Covid-19 RT-PCR test within 72 hours of their cruise departure and provide proof of a negative result to board.

www.businesseventsafrica.com

Unvaccinated guests, over the age of 18 years, will additionally have to undergo an antigen lateral flow test at the embarkation port, costing R300 per person.

All guests will be required to have an insurance policy to cover Covid-19 related issues such as cancellation, interruption, repatriation, quarantine and medical assistance and related expenses. Guests may choose MSC Cruises’ new Hollard Covid-19 Protection Plan that will provide coverage before, during and after their cruise. In collaboration with Hollard Insurance, the plan covers cancellation charges as well as medical and related transport expenses.

Health screening of all guests in the cruise terminals will include a temperature check and a health questionnaire.

Guest embarkation flow will be managed by assigning guests with a specific arrival time, which will be indicated on their cruise ticket. The guests will be asked to respect

the timing and will not be allowed to enter the terminal until their time slot, to comply with the local social distancing regulations.

MSC Orchestra is equipped with a 24/7 Medical Centre, staffed by professional doctors and nurses, and has a contingency response plan, agreed in collaboration with the relevant authorities ashore.

Additional health and safety measures include extended sanitation on board and the wearing of face masks in indoor public areas or where social distancing cannot be guaranteed.

With MSC Orchestra’s sailings set to commence on 6 December, MSC Cruises regrettably has had to cancel its originally proposed Southern Africa voyages during November. The planned 14-night New Year’s Eve cruise during the coming season has also been altered into three four-night cruises and one two-night sailing because of a lack of available ports in the original itinerary.

All guests whose reservations are affected by the cancellation are eligible for a future cruise credit voucher to the value of their current cruise package, as well as compensation in line with the length of their cruise.

MSC Cruises was the first major line in the world to resume operations in August 2020, when MSC Grandiosa began cruising in the Mediterranean Sea. The restart was achieved thanks to the application of MSC Cruises’ industryleading health and safety protocol – which will be implemented in South Africa – that was developed with the support of international medical experts, as well as working in close collaboration with local, regional and national authorities in the countries where its ships operate.

Business Events Africa November 2021 19

Photographer: Petro le Roux

PAGE STRAP COVER CULINARY STORY EXPERIENCES

Crafting fine fare at Fancourt… for any occasion The very best restaurants should showcase cuisine that commands a presence, especially when framed against the magnificent backdrop of stellar views. And, for this, Fancourt stands centre-stage. With a host of friendly and experienced support staff, an expansive catering set-up and in-house bakery and butchery, Fancourt chefs are able to tailor a menu to any conference group, business gathering or incentive and carry an event off with flawless precision.

By Chantal Rutter.

N

estled in the heart of the Garden Route and at the foot of the spectacular Outeniqua mountains is Fancourt Estate.

Legendary for its three iconic golf courses, Fancourt is also where a festival of flavours simmer and stir.

As the semigration and international migration to the southern Cape increases, and as travel restrictions lift and guests on holiday and business flood back to the

resort, so has Fancourt expanded its culinary offerings to stimulate and titillate diverse and well-travelled palates.

Executive chef Desmond Morgan said that food focus is now all about sustainability, and above all, because of the recent lockdowns, to source as much as possible from local artisans and farms.

Fancourt has four different dining options which are all tailored towards choice and variation. La Cantina is the

20 Business Events Africa November 2021

Estates matriarch — rooted in traditional Italian fare, the chefs have always embraced strong Italian influences and stayed true to traditional cooking methods, using fine ingredients to hero simple dishes. The buffalo mozzarella is imported directly from Italy. The array of meats and hams are cured at Fancourt’s on-property butchery. “We are using recipes that date back several centuries,” Chef Desmond said, “this offers our

www.businesseventsafrica.com

CULINARY EXPERIENCES COVER PAGE STORY STRAP

guests a really authentic Italian experience.” Popular on the menu are classics like lasagne made with a homemade ragu and sheets of silken pasta in a rich bechamel sauce, desserts which include home-made gelatos, and the well-known comfort soup, minestrone.

For hotel guests, large events or conferences, La Cantina also offers an exceptional full continental spread and English breakfast options that should set the right tone for the day ahead, which could include a round of golf, a trip to the spa or strategising in Fancourt’s worldclass conference facilities.

At the French Bistro, Monet’s, crisp breads and pastries are baked daily in the Fancourt bakery and popular for both breakfast and lunch, where the menu includes favourites like Basque Piperade — a tomato and pepper compote with poached eggs and garlic bread as well as mushrooms foraged from the surrounding forests on home-baked toast with truffle oil. With melodic French music in the background, the culinary visit to France while gazing at the mountains is complete.

Fancourt’s vegan and vegetarian options have also increased with fresh and seasonal vegetables now sourced on demand from a farm in Hoekwil. “What

www.businesseventsafrica.com

this means,” Chef Desmond said, “is that our dishes are constantly changing, to keep coordinated with the seasons.” He said international trends are also moving towards lighter dishes with fewer carbs and heavy sauces. Fancourt has also expanded its Halaal offerings.

With more businesspeople travelling with their families, The Poolside Café provides entertainment and a menu for the pre-schoolers at the Kidz Centre and teenagers at the Leisure Centre, with pizzas, sushi and light lunches on offer, while business meetings take place in the conference centre.

As part of the holiday programme in 2020, children were encouraged to grow hydroponic crops. So successful has this been, that the chefs are continuously harvesting fresh lettuce for salads and side-dishes.

The Club Lounge has expanded its menu to include lighter, more snacky meals to accompany a significant cocktail menu and old favourites like the tasty lamb curry and sambals as well as the vegan wrap are still firm favourites. Unpretentious, yet harkening back to nostalgic notes of home-cooking, with a contemporary twist is where those who’ve spent the day around a boardroom table or who’ve played a round of golf choose to unwind.

Adding to Fancourt’s offerings is honey extracted from beehives which have been relocated from various areas in George.

Homed in an apiary beneath the eucalyptus trees, this honey is now an addition to a breakfast or cup of tea at The Manor House, at Fancourt — an award-winning country boutique hotel.

Coffee is also locally sourced. And barista, Jason Strode, said Sugarbird coffee beans are perfectly roasted to provide the balance and mouthfeel that residents, members, and guests expect from the ultimate cup of coffee. To watch him work at the coffee station is alchemy as he carefully weighs milk to coffee ratios, finished with a flourish of foam art.

Fancourt’s meals are all offered with a broad choice of local and international wines with exclusive vintages, craft spirits and liqueurs, be it to accompany a light lunch or as an after-dinner drink or nightcap. These menus have been carefully chosen to marry well with the dining experience. So, whether it’s a business trip, a conference or function or a memorable trip away with the family, Fancourt’s wide range of quality food is likely to keep everyone well satisfied.

Contact us: groupreservations@fancourt.co.za

Business Events Africa November 2021 21

VENUE NEWS CULINARY EXPERIENCES

Spier Wine Experience launched at Indaba Hotel The Spier Wine Experience at the Indaba Hotel Tasting Room in Fourways, Johannesburg launched on 21 October.

A

beguiling piece of the Cape Winelands right in the heart of Gauteng, the space offers a comprehensive array of acclaimed Spier wines as well as delicious snack boards.

The venue is the ideal place to sample, sip and savour this historic Stellenbosch farm’s wines — whether you’re completely new to them, or are a loyal fan. Friendly and knowledgeable staff are on hand to walk you through Spier’s various ranges, each of which are available for you to savour on-site or to purchase for enjoyment at home.

Order a set tasting, or wine by the glass.

Feeling peckish? There are a variety of olive, cheese and cured meat boards.

22 Business Events Africa November 2021

“On warm days, we invite you to unwind with a glass of wine on our shade-dappled stoep, where you’ll be surrounded by the Indaba Hotel’s lush and tranquil garden. It’s so relaxing that you’ll find it hard to believe that Sandton’s bustle is a mere 20 minutes away,” said Luyolo Ngcwabe, the Tasting Room manager.

Launch tastings: • Signature Tasting: Choose three Signature wines (Spier’s range of easy going and accessible wines) and one from each of the three premium wine ranges: 21 Gables, Creative Block and Seaward • Winemaker’s Selection: Delve deep into Stellenbosch’s winemaking history www.businesseventsafrica.com

CULINARY EXPERIENCES VENUE NEWS

with Spier’s 21 Gables (its acclaimed range of single varietals), the Creative Block range of brilliant blends, and the organic red blend, Spier First Stone • Chocolate and wine tasting: Inspired by our Spier Cap Classique and our Spier Creative Block blends, a top Cape chocolatier has hand-crafted three chocolates that complement and unlock the flavours in each sip of wine The Spier Wine Experience will be at the Indaba Hotel Tasting Room for three years. In addition to being open to the public daily, the space will also host launches, Spier Wine Club events and blending evenings.

The tasting room is also available for corporate and private functions. www.businesseventsafrica.com

Business Events Africa November 2021 23

A LOCAL PERSPECTIVE COMPANY PERSPECTIVE

Exposure Marketing — boldly pivoting to meet demand As businesses scrambled to survive the lockdown restrictions, ‘pivot’ became the buzzword on everyone’s lips. For those who managed to adapt quickly to the change, though, it has been game changing. Exposure Marketing, specialists in marketing to moms, believe that their ‘pivot’ extended the organisation’s core business to mature into a more dynamic offering.

E

xposure Marketing has always been focused on connecting moms with family brands, primarily providing a platform for brands to launch or showcase their products at the national MamaMagic Baby Expos. With the advent of Covid-19 and the closure of in-person events, the MamaMagic exhibitions ended abruptly, preventing the ‘business’ core function of creating multi-sensory in-person experiences to connect brands with the mom-sumer (a term that describes the mom consumer).

It is said that the top attribute of a successful marketing agency is its ability to meet changing demands with agility and flexibility. This was certainly the case for Exposure Marketing. Despite the challenging circumstances, their team quickly and gracefully navigated the transformation from an exhibition-centric marketing service to a full-service Parent Media Agency.

Projeni Pather, managing director of Exposure Marketing, said: “Exposure Marketing has been a conduit between family brands and mom-consumers since 2004, when we launched South Africa’s first baby and parenting exhibition. That was when we began to see a welleducated, better-informed mom emerging, who wanted to experience brands firsthand, dig deeper before making purchasing decisions and who run their households like businesses. We sought to meet the needs of these parents and assisted brands in understanding what motivates them.”

With over 21 million hits on the website and over 100,000 visitors attending the MamaMagic expos annually, Exposure Marketing understood that parents were looking to access unbiased and credible information in a neutral space all year round. Over the past decade, the team grew the MamaMagic platforms to expand the engagement with the mom community, expanding their offering to

include the Milestones Pregnancy and Parenting magazine, social media platforms, annual research initiatives, New Product Awards and the Heart-to-Heart Blog space. All of these resources fed the demand for sought after information and resources to help the mom-sumer make more informed purchasing decisions for their families.”

“When the Covid transmission eradicated the face-to-face opportunity at our exhibitions, we continued our interactions on our other platforms to continue meeting the needs of the mom community, grow our online audience and expand our reach and engagement,” Ms Pather said. Exposure Marketing managed to remain relevant throughout the crisis, effectively evolving into a full-service marketing agency.

“We believe that by helping parents, together we may lay a solid foundation for the next generation of responsible young adults in the world,” she added.

“We are experts in marketing to moms and, as such, we have a unique market understanding that ensures ethical, responsible and authentic experience when we engage with moms. Moms trust us to apprise them of products and services in a safe, neutral space to help them make informed decisions. Brands, therefore, turn to us to assist in driving sales, conducting sampling, creating and executing targeted marketing campaigns, store and product launches and extending their marketing engagements in multiple ways.”

The Covid-19 disruption has, ironically, enabled Exposure Marketing to bolster its service offering. With the full calendar of MamaMagic exhibitions set to resume from April 2022, Ms Pather maintains that the exhibitions are now simply one more avenue through which to enhance your marketing effort. As we step into the future and consumers look for

24 Business Events Africa November 2021

direction and support, Exposure believes that now is the time for brands to be bold in their execution to meet the challenges that undoubtedly lie ahead in these volatile times.

“Research shows that 73 per cent of moms in South Africa make all the purchasing decisions for their families. Let’s face it, you want these moms to engage with your brand, so let us share your brand story with our ever-expanding mom community,” Ms Pather concluded.

Who is Projeni Pather?

Projeni Pather is the managing director of Exposure Marketing and has a wealth of experience in the exhibition and event industry. In 2004, she founded her own marketing company, which organises exhibitions, conferences, and events nationally.

She currently serves as chairperson of AAXO, the Association of African Exhibition Organisers, and spokesperson for the South African Events Council. Her success is driven by her confidence in face-to-face events, her excellence in marketing and communication, and her charismatic leadership. www.businesseventsafrica.com

VENUE NEWS

CTICC commences with an exciting local show season Over 350 local businesses, craft beverage makers and artists will showcase and sell their craft at the CTICC over the summer season.

W

ith the return to Covid-19 lockdown alert level 1 and the holidays approaching, the CTICC is launching their calendar of locally grown shows commencing 26 November 2021, with the This is Art Fair and the CTICC Gift Fair, followed by the Ultimate Beverage Show in January and the AllSport Expo in September 2022.

This is Art runs from 26-28 November 2021 and celebrates South African artists.

The show, created and curated by the CTICC, is about celebrating and supporting South African artists by showcasing their art and handmade pieces. Top artists from the South African Art Society, Western Cape Art Society and Constantia Art Society will be on show.

The CTICC Gift Fair runs alongside the This is Art Fair from 26-28 November 2021 and boasts a wide variety of local entrepreneurs selling health and beauty www.businesseventsafrica.com

products, arts and crafts, clothing, toys, accessories, gadgets and jewellery, all under one roof, just in time for your end-of-year gift shopping.

“After a challenging year for local shows, the CTICC is excited about safely opening its doors to our exhibitors and visitors. We are excited about the upcoming season and providing a platform for the local artisans and entrepreneurs to showcase and sell their goods. The CTICC has set a global standard with our C19 Care© protocols.

The team developed these protocols in collaboration with health, tourism, and events industry leaders to ensure that all visitors, exhibitors, and staff of the CTICC have a safe and memorable experience,” said Taubie Matlhabane, chief executive officer of the CTICC. The local show season also includes the Ultimate Beverage Show, in partnership with Musgrave Spirits and Schweppes,

which runs from 27-29 January 2022. The show is South Africa’s premium boutique beverage experience, commencing with the one-day trade exhibition on the 27th, followed by a two-day consumer show.

The show will showcase the finest local craft and small-batch producers in South Africa. Visitors will have the opportunity to taste and purchase the wide selection of beverages on offer and learn about the different techniques used in creating the ultimate flavour combinations in these small-batch products.

The AllSport Expo, in partnership with KFM and Momentum Multiply, runs from 9-11 September 2022, and is the only local show to showcase the City’s wide variety of sports activities and health and wellness experiences under one roof.

Visitors will get an opportunity to interact, learn and engage with the latest innovations in health, wellness, technology, equipment and apparel.

Business Events Africa November 2021 25

WOMEN THE RAND INSHOW INDUSTRY

The Rand Show Spring Edition After what felt like a lifetime of waiting, The Rand Show finally returned to bring the entertainment loved by many South Africans across the country.

Due to the country still being under strict restrictions, the show was produced a little differently.

By Didi Okoro, head of sales, Dogan Exhibitions, organisers of The Rand Show.

T

he Rand Show launched its first ever spring edition of the show named: The Rand Show Spring Edition, planned to take place annually — offering fresh and exciting activations, exhibitors, and entertainment under one roof.

This all took place at Fourways Mall from 22 to 27 September with the aim of creating brand awareness and continuity for the Rand Show brand.

Being unable to host the show for two years, the Rand Show sought to create an event that could fit within Covid

26 Business Events Africa November 2021

protocols whilst still allowing the brand to offer its clients and visitors a trade platform and entertainment under the current restrictions. This effort was also aimed at supporting SMMEs – on both contractor and exhibitor level – by providing a trade opportunity for

www.businesseventsafrica.com

THE RAND CASE STUDY SHOW

exhibitors and a lifeline for contractors who have been out of business since the lockdown.

The show achieved a 45 per cent increase in foot traffic for Fourways Mall for the duration of the show. As the first medium risk event to run in South Africa since the lockdown in March 2020, the show was an overall success. The show offered quality entertainment that included traditional dancers, Bollywood dancers, circuses, magic shows, clowns, car drifting, Go Karts and more — creating a perfect environment for visitors of all ages to have fun.

A mixture of digital and broadcast media was used to promote the show, with about six billboards positioned in prime locations in the north of Johannesburg.

According to the survey conducted post show, to measure the show’s successes and areas of improvement, about 81 per cent of the exhibitors who participated indicated they were happy to extremely satisfied with the show. The remaining 29 per cent indicated their areas of concerns and suggested improvements for the coming editions.

Although the show was not without its own teething problems, all in all, it was a success. The entertainment was a big hit too. The newly custom-built Rand Show mascots were a complete hit with everyone. The look and feel of the event was amazing and of very high quality.

Here are some of the incredible reviews received from exhibitors: A representative from the company named Nqobile Ngwenya, which sells state-of-the-art cleaning products, said: “It is my great pleasure to recommend or testify that the Rand Show is the best show in this country, if not in the world.

The show is well organised and strives to meet world standards all the time. The Spring Edition, recently held at Fourways Mall was a success.”

Mthobisi Mbhense, KZN Sharks Board, said: “The show was well planned and executed. Relevant audience participated.”

Riesmati Mietor, Fidelity, said he just wished the show would be every year, and lucky for him, it will be.

Covid protocol adherence was monitored closely by private security, with twenty Covid officers and even the SAPS on site.

The venue and Rand Show ensured that there was sufficient sanitiser available throughout the venue.

The Rand show Spring edition returns to Fourways Mall again in the Spring of 2022.

“The show was well planned and executed. Relevant audience participated.” www.businesseventsafrica.com

Business Events Africa November 2021 27

PERSONALITY PROFILE

Sibusiso Mncwabe is a man of action Sibusiso Mncwabe, 39, managing director at Marketing Well and chairperson of EXSA, said that although marketing is in his veins, exhibitions take centre stage in his life.

I

am quite a traditional person but open to new ways of doing things.

I love seeing people work together and I’m a believer in equality.

Sometimes stubborn, but it’s usually for a worthy cause. I take time before deciding and somehow that has helped me to reach where I am today,” he said.

He added: “I see our industry as a place where positive changes may be implemented. We must rebuild this industry, as it was hard hit by Covid-19, but this rebuilding should also be an opportunity for new participants to enter the industry. We need the more established companies to mentor new participants entering our industry.”

Where were you born and raised?

I was born and raised in Durban and initially aspired to be a pastor… believe it or not! After matric, I left South Africa for the USA, working in Colorado. My parents requested that I return to complete my studies. I decided to change my studies from electrical engineering to marketing. This was my calling.

Where did you begin your career?

I worked as 2IC at a contact centre for MTN before applying for a sales position at an exhibition company.

How long have you been in the exhibition sector?

In total, I have been in the exhibition industry for 16 years, it would have been 18 years, but I left to work in trade 28 Business Events Africa November 2021

www.businesseventsafrica.com

PERSONALITY PROFILE

marketing for a brewery. From there the bug kept calling me back to the industry, and in 2015 I established Marketing Well.

What has been the biggest change you’ve seen in this sector?

The biggest change has been how we have evolved from building system stands to custom ‘shop fitted’ stands. This has been a benchmark for the glitz and glam of exhibition stands.

Were you always involved in this sector?

I have always been in involved in the marketing field, but exhibitions take centre stage in my life, even after leaving a comfortable job at a brewery.

Are you married?

Yes, 11 years this year. I’m married to a beautiful and outspoken woman named Jabulile.

What role does your family play in your life?

They are my biggest cheerleaders; I was brought up with staunch family values — this remains with me throughout my life.

What would you change in your life, if you could, when looking back?

I would have established Marketing Well sooner.

Do you play any sports?

I was a cyclist. I have participated in Amashova, in KZN, and 947 Ride Joburg twice. Currently, I am also enjoying running. www.businesseventsafrica.com

Do you have any hobbies?

I enjoy spending time at the beach. I also like my alone-time and meditating.

vendors come in.

What is your favourite sport?

F1, and Lewis Hamilton is my favourite sportsman.

If you could be anyone for the day, who would you be and why?

The South African President, so that I can effect immediate change by ensuring my ministers are held accountable, and even fired, if something is amiss.

What do you do for leisure?

I hike with my family.

What is your favourite city?

Durban — it’s a mini-Miami.

What is your secret to success?

Don’t give up — assess, commit and action your plan.

What is your favourite book and movie?

Favourite book: Young Blood by Sifiso Mzobe and movie: Interstellar.

What has been the most embarrassing moment in the industry?

In an interview, I was asked to sketch the room and I couldn’t even draw a stick man.

How do you relax?

Being outdoors, at the pool area.

What is your favourite food?

Usu and Jeqe (tripe and steamed bread).

Favourite movie star?

Leonardo DiCaprio and Samuel L Jackson.

What has been your biggest challenge in this sector?

The decline in client budget.

Who is your role model?

JAY-Z — he rose up, from vending on street corners, growing up, to his current status of billionaire.

What is your pet hate?

People who aren’t genuine.

What type of holiday would you avoid at all costs?

None, I enjoy different holidays, depending on what I had planned for.

Unless I have planned for an adventure, and I get a farm where I have to milk goats.

What is the most memorable place you have ever been to, and why?

Phuket, Thailand. That country works 24 hours a day. At night, a different shift of

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps?

Start slow, learn how the industry functions, respect others and be hungry to deliver beautiful work.

What is your dream for the future?

For Africa to rise above the other continents!

Business Events Africa November 2021 29

CHEF’S PROFILE

Chef Kabelo Molosiwa finds inspiration everywhere Kabelo Molosiwa, 28, executive sous chef at Protea Hotel by Marriott® Johannesburg Balalaika Sandton, was born in a small town called Mafikeng in the North West Province.

I

have always expressed a keen interest in the food and dining industry, since my early teens. I enjoyed cooking with my late mom in the kitchen, and I still feel a strong connection with her every time I cook.”

Kabelo said he started cooking at the age of eleven, after discovering his love for working with food and cooking in middle school. He watched cooking TV shows and would want to replicate and practice what he saw, but could never get it right.

“I never gave up. I began reading whatever I could find that was culinary related and that’s when life started becoming more interesting for me.

Working with new ingredients, trying out different techniques and making use of different cooking tools opened my mind to the world of the culinary arts. When I was young, I used to make homemade pizza for my school lunch box — I was the envy of all my peers,” Kabelo said.

He believes what makes his food unique is that he enjoys experimenting with sweet and savoury flavours to create unique tastes and sensations. His favourite meal to prepare is Dombolo — steamed bread and stew; his mother’s favourite dish to prepare for the family, growing up.

“In 2014 I enrolled with the Capital Hotel School and Training Academy and I graduated as a professional chef underwritten by City and Guilds. I have worked my way up in the hospitality industry at some of South Africa’s best hotels namely; Protea Hotel by Marriott OR Tambo, Holiday Inn Sandton and recently part of the opening team for the five-star Capital on Park in Sandton,” Kabelo said.

“There are so many local chefs who inspire me, the list is endless, however, to name just a few; Coovashan Pillay, Jonathan Moreno and Genghis William San Molosiwa, whom I am proud to call my life partner.”

“I enjoy entering competitions such as the Annual SA Potjiekos Competition, Unilever Chef of the Year and Chef Reuben Riffle’s Competition, which I won. I have also walked away with the title of ‘Groups Chef of the Year 2018’ for Capital Hotel Group and won employee of the month at all the above-mentioned hotels,” he added.

He finds his inspiration everywhere and is currently a little obsessed with the ‘farm to table’ movement with fermentation and smoking of ingredients an interesting way to bring unique flavours and new dimensions to his dishes.

Globally, he said: “The trends that are currently taking the world by storm are the plant-based food range; it’s crazy how the world is gravitating towards the health diet or trying to be healthy.”

His goal for the next five years is to run his own coffee shop.

Kabelo said: “What makes my position interesting would be dealing with guests and managing the kitchen team.”

“Covid has been really challenging. The hospitality industry was really knocked with Covid regulations and restrictions,” he added.

“A funny storiy in the industry that I always share is that when I was a student, one of the chefs asked me to chop flour and I chopped for about 30 minutes and, in my mind, I was wondering why he asked me to chop flour? Only later did he tell me it was a prank,” he said.

For leisure, he enjoys travelling and trying different cuisines. He also loves to swim. He said: “I am obsessed with

30 Business Events Africa November 2021

water.”

Kabelo’s advice to those who aspire to be a chef is: “You need to be ready mentally, physically and academically because this industry always feels like you are in a horse race and most importantly, you must always try and be calm in difficult situations.”

In conclusion, Kabelo said: “I look forward to sharing my style and passion for food with all the wonderful guests at the Protea Hotel by Marriott Balalaika Sandton.”

What is your signature dish?

My signature dish has to be the caramel popcorn cheesecake that we are currently serving at our hotel.

What are your favourite ingredients?

They are salt and pepper, which I also try and incorporate in my desserts too.

What is your favourite beverage?

Coffee is my ride-or-die beverage.

What is your pet hate?

My pet hate would be chefs that enjoy being micro-managed. www.businesseventsafrica.com

MARKET NEWS

Jean Hanekom takes the helm at The Capital’s Menlyn hotels Jean Hanekom has been appointed general manager for The Capital Menlyn Maine and The Capital Trilogy, joining The Capital Hotels and Apartments group at an exciting time in its growth.

H

e takes over the leadership at these two properties from Nelson Rodrigues, who has moved to lead the new team at the refurbished The Capital Zimbali.

Bringing his 27 years of general and operations management experience across all sectors of the hospitality industry to The Capital’s Menlyn properties, Mr Hanekom is a multiple award-winning sector stalwart who has always placed a priority on guest experience and innovation in product offering.

“Joining The Capital Hotels and Apartments is a career highlight for me, and I’m excited to be joining this dynamic, forward-thinking hospitality industry leader, with its people-centred culture,” he said.

He added: “Nelson led a strong ship at these two properties, and it’s been immensely rewarding to see how they’ve continued to perform well since I took over, particularly given the challenges facing the hospitality industry broadly, and the restaurants in our precinct specifically.”

Even though his original dream job was to chase the adrenaline rush of being a fighter pilot, the thrill of the hospitality industry attracted his attention, with a summer holiday job confirming his career choice. His passion for the industry is unmatched, as he said, “To me there is no greater reward than being able to give something, to serve someone else, to make an impression in someone’s day that they will remember fondly and share, long after they have left. This industry makes it even better: you get to do this daily, and every day is a different opportunity that gives you the canvas to paint a different experience for your guests.”

A history lover at heart with a passion for scale models of World War Two aircraft and combat vehicles, Mr Hanekom is married with three sons. His

www.businesseventsafrica.com

passion for aircraft remains, and he gets his adrenaline rush from mountain biking and hiking, with his next bucket list goals being to ride the Camino de Santiago in Spain, and the Great Pacific Trail in the United States. He also loves cooking and enjoys experimenting with different elements to create new and

innovative dishes.

Mr Hanekom holds a hospitality management diploma through The America, Hotel and Motel Association, and an International Hotel School Diploma in hotel management through Three Cities, when he lived and studied in the iconic Carlton Hotel.

Business Events Africa November 2021 31

EVENT GREENING FORUM

Rethinking sustainability

Who is Gavin Burgess?

Recently, in the middle of the week, I sat in back-to-back online meetings for an entire day. One after the other, the hours went by, my cellphone happily buzzing away with notifications adding to the never-ending to-do list.

By Gavin Burgess, marketing chairperson of the Event Greening Forum

M

y cellphone was oblivious to my anxiety over the amount of productivity lost. You know the drill by now. When I next looked at the time it was already after 16h00.

I thought, “16h00 and my workday has only just begun”. I still needed to accomplish everything I had to do that day — and I was totally exhausted from being in online meetings all day long.

Working from home during lockdown has highlighted how exhaustion leads to mistakes. A person is not nearly as productive as they have the potential to be when they are well rested and energised. If you are itching to get back on site to an event or exhibition build, you know exactly what I mean.

‘Events’ is not just in our blood — we live and breathe for them. Our industry is so passionate that even after twenty months of no work, we all crave being back in action. Many people I have engaged with during this time feel wronged, that their passion has been replaced by the sheer enervation of just trying to keep their heads above water.

At the Event Greening Forum, we embrace the sustainability terms ‘reduce, reuse, recycle, and rethink’. The most important of these now is ‘rethink’, and the most sustainable thing you may do for your business is to prepare yourself and your teams for readiness to enter the world of events again.

What I have observed (and experienced first-hand), is that the businesses who have been fortunate to survive up to this point, probably have teams of burned-out individuals whose passion for the industry has been zapped away. This is the part we

need to rethink.

Sustainability is not only about the greening of an event or calculating a carbon footprint. Sustainability is also about making sure that you and your teams are well rested and ready for the imminent return of the events sector.

Considering we spend so much time in online meetings these days, we as an industry have the ‘meetings’ part of the business events sector down to a fine art — at least in virtual form. If you’ve been in the industry for long enough, you are now not only a meetings expert — but you’re also an online meetings expert too! The question then becomes, what about the rest of business events?

In the events industry we all operate as a multidisciplinary team. Our organisations are both competitors and colleagues; and our industry thrives on this symbiosis. Over the past – almost – two years, there have been remarkable developments in the repositioning of incentives, conferences, and events. Yes, under the current circumstances we sometimes stumble and fall; but, as events professionals, we are a resilient group, and it has been amazing to see how this has led to innovation.

In 2019, the ‘fourth industrial revolution’ or 4IR was all the rage. It was the buzzword that epitomised imagination of the future.

Well, the pandemic certainly catapulted us into the 4IR whether we liked it or not. And it is far from what we imagined it would be. Previously, innovation was about being product-focused and customer-centric. Our new concept of innovation is the reinvention of not only our business models, but also our minds. The advantage here is that instead of technology shaping

32 Business Events Africa November 2021

Gavin Burgess is the marketing chairperson of the Event Greening Forum. By trade he is a systems analyst and the managing director of Technology Partners, a technology services provider to the business events industry. the way we think, we can rethink how to shape technology in a manner that will serve us well.

Look after yourself. Consider managing your energy rather than your time. Set boundaries and stick to them. But above all, keep up the passionate enthusiasm that will enable us to return to work stronger, and far more sustainably, than ever before.

Rethinking the successful and sustainable return to events and exhibitions is not only our shared passion, but also about to become our lifes’ work.

About the EGF The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry.

The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

Want to know more?

If you would like to know more about event greening, visit wwweventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries.

Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za

www.businesseventsafrica.com

SAEC NEWS

The events industry kicks off towards net zero • The objective was to have a pledge ready for COP26.

• Goals will include 50 per cent reduction in GHG emissions by 2030.

• Initiative supported by the UNFCCC and hosted by JMIC.

I

CCA, global meetings industry association is proud to announce the launch of a new initiative – Net Zero Carbon Events – to connect the events industry globally to the rapidly growing movement towards net zero by 2050. This initiative is hosted by the Joint Meetings Industry Council (JMIC).

In November 2021, world leaders met in Glasgow, Scotland at COP26 to present how their countries will achieve the 50 per cent reduction in GHG emissions by 2030 in order to deliver on the Paris Agreement.

In advance of this meeting, for-profit and non-profit organisations from across all sectors set forth their own pathways towards this goal, and the ultimate goal of net zero by 2050.

Through this initiative, JMIC aims to link all stakeholders in the corporate, professional, academic and destination communities worldwide that have also committed to engagement in what is one of the biggest collective challenges we all face today, and to invite those that have not done so yet, to join.

The Net Zero Carbon Events initiative aims to bring together a wide range of industry stakeholders to:

www.businesseventsafrica.com

• Jointly communicate our industry’s commitment to tackling climate change and driving towards net zero by 2050.

• Develop common methodologies for measuring the industry’s direct, indirect and supply chain greenhouse gas emissions.

• Construct an industry-wide roadmap towards net zero by 2050, and emissions reductions by 2030 in line with the Paris Agreement, with support and guidance on key issues.

• Foster collaboration with suppliers and customers to ensure alignment and common approaches.

• Establish common mechanisms for reporting progress and sharing best practice.

The new initiative arises from the work of an organising task force initiated by JMIC members ICCA, AIPC and UFI joined by representatives of Emerald Expositions (US), ExCel (UK), Freeman (US), HKCEC (China), Informa (UK), Javits Center (US), MCI (Switzerland), Messe München (Germany), RX (UK) and Scottish Event Campus (UK) and it was born from a discussion with the UNFCCC secretariat – United Nations Framework Convention

on Climate Change secretariat – which is also supporting the initiative.

All interested parties are invited to join this journey at https://netzerocarbonevents.org.

The aim is to grow this initiative that represents the events industry as a whole and provide a collaborative commitment all might act on.

James Rees, ICCA president, said: “ICCA is committed to driving sustainable development within the meetings industry and our global membership. We are proud to be a part of such an initiative which is becoming more important than ever and through collaborative effort with our JMIC partners, we look forward to playing a very active role in developing and implementing sustainable event strategies that are of the highest standards.” e: hello@saeventscouncil.org

Business Events Africa November 2021 33

SAACI NEWS

The power of meetings

By Glenton de Kock, chief executive officer of SAACI.

We are an industry that drives knowledge exchange, seeks out solutions, and provides engaging platforms for many sectors of the economic system of our country.

W

e should remember that we play an important part in delivering business events that not only promote collaboration between teams, clients, and communities, but an industry, as we witnessed in Glasgow COP26, which drives significant change for mankind.

Let’s not underestimate how powerful meetings and events really are and why they’ll always be an essential component in any organisation.

Within your communities there are opportunities for you and your clients to create unforgettable memories as we begin our journey to recovery within the business events industry.

We have seen the pleasant reactions and the smiles of many a person who has ventured out to an in-person meeting during the past few weeks. The power of meetings is evident in photographs taken, the excitement, and the ease of confidence is gradually returning to meet safely and responsibly.

Many will agree that the current environment remains a challenge due to the constant changes in restrictions over the past 19 months. However, this will stand us in good stead.

Virtual event burnout is a reality and the inability for associations and corporate companies to meet face-to-face with their members and/or colleagues after such a considerable time is compromising their relationships and corporate values.

Many agree that the value of face-toface meetings, which many are longing for, will see a gradual return, although, how long, remains to be seen across South Africa.

The small green shoots, the gradual optimism and the return of face-to-face business events — the appetite lingers.

So many clients, members and staff are excited to be attending in-person events again.

As resilient as we’ve been as an industry, people love being face-to-face; nothing beats a live conference vibe, something that we are all slowly returning to.

THE ASSOCIATION FOR CONFERENCE INDUSTRY LEADERS

CONNECT SAACI unites , supports and educates the business

events industry in southern Africa by creating sustainable environment for business growth

THRIVE Join SAACI and enjoy access to an inspiring network of industry professionals, while giving your business the professional status it needs to attract the attention of business leaders.

GROW Become the business events professional you’ve always wanted to be. Access the SAACI Academy and enter a world of inspiration, connections and world-class skills development.

www.businesseventsafrica.com

Visit our online community: www.saaci.org www.saacicongress.org www.saaci-academy.org

+27(0)11 880 5883 info@saaci.org

Business Events AfricaLearning October 2020 34 | Growth | collaboration

AAXO NEWS

Running sustainable events in 2022 and beyond I was fortunate to be part of a presentation by Ben Wielgus — head of sustainability at Informa.

By Mark Anderson, treasurer of AAXO.

T

hree key sustainability commitments that he presented, along with the principles for organisers to implement, are the following: Commitment One: Inspiring sustainable development • Principle 1: For the organiser to support the future success of the industry their events serve through their content and features.

• Principle 2: For the organiser to have developed a purposeful partnership with a not for profit.

• Principle 3: For there to be substantial sustainability communications.

• Principle 4: For the organiser and their employees to be engaged with

sustainability, and for it to be a part of event decisions.

Commitment Two: Running an environmentally responsible event • Principle 5: For the organisers to have initiatives in place which increase the events efficiency regarding energy and utilities.

• Principle 6: For the organisers to have initiatives in place which decrease the amount and impact of waste generated by the event.

• Principle 7: For the organiser to have initiatives in place which reduce the impact of the transport and travel generated by the event.

• Principle 8: For the organiser to include sustainability considerations into their procurement processes and choices.

Let’s grow the exhibition industry by investing in our young professionals.

Commitment Three: Running a socially responsible operation • Principle 9: For the organiser to implement initiatives which supports the local area around their offices and events.

• Principle 10: For the organiser to implement initiatives which enhance the equality, accessibility, and respect for all.

• Principle 11: For the organiser to implement initiatives which enhance the wellbeing of all involved with the event.

• Principle 12: For the organiser to collect and analyse event sustainability data to inform future improvements.

If we, as organisers, consider implementing the three commitments, we might move towards running more sustainable events in 2022 and beyond.

EXSA PAGE NEWS STRAP

Umuntu Ngumuntu Ngabantu!

— I am because we are

“Any association may only be as great as the people it serves, that is why as EXSA, we continue to embrace mentorship, diversity, inclusion, a code of ethics and conduct. Lest we forget that we are because of others,” said Sibusiso Mncwabe, newly appointed EXSA chair.

From the EXSA desk.

E

XSA was founded in 1980, with specific focus on the association’s relevance, connection and engagement for all exhibition and event suppliers, venues and service providers. Today, it remains a platform that is passionate and committed to helping industry members connect, engage, learn and grow. EXSA promotes the unique marketing benefits offered by exhibitions and events and raises the profile of its members through a vetting and monitoring process.

All through the pandemic, EXSA has remained driven by its vision, mission and goals, consistently building relationships, delivering on service, being solution driven, supporting members and adhering to best practices. Using our unlimited passion, innovation, knowledge and experience, we have delivered value, embraced sustainability and transformation, health and safety, engaged and empowered our industry community in the spirit of leadership and mentorship.

As a member of EXSA, you are connected with other businesses in your industry, providing a collective industry ‘voice’, to government agencies, regulators, and policy makers.

The advantages of being an EXSA member: • You are able to expand your network with like-minded professionals.

• Gain knowledge, advice, professional experience and skills.

• Get exposed to professional development opportunities.

• Raise your business status and credibility in the industry at large.

• Enhance and expand on your brand development, authenticity and reputation.

• Through networking, there is a sense of community and common purpose.

• Access to the EXSA member primary WhatsApp group, where there is sharing of industry news, updates, networking, referrals and assistance.

• Think Tanks, masterclasses, workshops, webinars and online events with access

36 Business Events Africa November 2021

Sibusiso Mncwabe.

www.businesseventsafrica.com

EXSA NEWS

to local and international experts and speakers.

• SARS VAT ruling, where services supplied by EXSA members to international clients may be zero-rated.

• EXSA highlights and profiles member activities, accolades and achievements.

• The Annual EXSA-llence Awards, is where recognition and rewarding of leadership, innovation, excellence in design and implementation is awarded.

• Exposure to and networking with other industry associations. EXSA enjoys reciprocity agreements, support, advice, shared best practice, skills and information.

• EXSA has an Ethics Committee.

• NextGen | Opportunities, where EXSA is working towards diversity and longevity for the industry, attracting youth through promoting the industry.

Make EXSA the place where you want to grow and develop. There is a variety of membership packages available, your selection will be based on your requirements and objectives.

We, as EXSA, look forward to engaging with you soon.

Please contact Lee-Ann: 011 620 3089 or info@exsa.co.za

SITE NEWS

The art of serendipity How healthy is your human capital post Covid-19? Many industries and trades have suffered from Covid-19 and bringing their people together will be a major need for corporations on the road to recovery.

By Hugo Slimbrouck, global director of strategic partnerships of SITE and JMIC past president.

I

nitially an invention to boost sales, incentive travel has been an established business tool for many years now, not only used to reward outperforming channel partners but increasingly, too, for purposes linked to motivation and engagement, employee satisfaction, team building and loyalty.

The business effects and stresses of Covid-19 Covid-19 has taken its toll on the well-being of our business communities.

Individuals have become more distant from a common purpose and, in some cases, working remotely has had its influence on mental and physical

exhaustion of the individual. The stress of working from home, with all its ‘negatives’, has settled in with many people. While there are positives, such as extra free time, and rediscovering local neighbourhoods, it’s been far from plain sailing.

Often, couples with children have

What we’re all about: motivational experiences Why we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

38 Business Events Africa November 2021

Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

www.businesseventsafrica.com

SITE NEWS

had to work side-by-side, monitoring conference calls and high energy youngsters at the same time. Others have been working in isolation for many hours. We may have saved many hours in traffic. But we also have had to cope with new stress factors such as solving ‘new’ digital matters and issues, the insecurity of being furloughed or put on part-time work whilst the bills kept coming in.

Teams have had ‘Teams’ to help communicate with colleagues and partners (once they got to understand how ‘Teams’ works) but still, people of the same team were not working at the same time or really lacked the physical and eye-to-eye connection.

Zoom fatigue settled in many moons ago. With many people in traineeship being sent back home, even more tasks were added to our own people too, creating extra pressure. All these people need time for a break! Now that schools have reopened, corporations should probably look at responsible, motivational in-person activities again.

Time for a Boost In this recovery period, many personal development and management tools are proving their business case. What better way to motivate organisations than by using travel and event incentives? By creating an incremental revenue, business incentives pay for themselves, so they should not present any budget issue.

Now is the right time to use them!

Organisations need energy boosts.

Those with a healthy company culture will have the advantage of picking up quickly again. Those with crosscompany learning programmes will not have stopped communicating and educating during Covid-19.

Where do we go from here?

Firstly, digital is not going away! A new destination has been put on the global map and its name is ‘Cloud’. Whatever we will do in the future, in terms of business events and incentive travel, will have a heavy ‘Cloud’ component to it, pre, during and post the event. The way in which organisations will have to energise through business events will always be a combination of a destination (local, short haul or long haul) and online.

In the way we bring together colleagues and leadership, the personal connection and team building, and the appreciation and connectedness will require coming together in the real world. It is the only way that really works, and the past year is only proof of that. Now is the time to build trust again by communicating and merging valuable contributions with trust in the organisation. Why? Because it is time to boost common goals and values again, with personal initiatives, drive, and competitiveness.

Job satisfaction and loyalty need to be rewarded and motivated.

Just as families have been feeling the need to travel again, breathe a different

air, eat the local food and enjoy the visual eye candy of a destination, the same is true for the meetings and incentive industry. Engaging audiences, either digitally or physically will remain an important task for any organisation.

Most likely, these audiences will be more local or regional than previously.

But smaller ‘live’ audiences will be complemented by larger ‘online’ participation which creates new opportunities once again. In an interview with the Swiss Convention Bureau, Sebastien Tondeur, chief executive officer of the MCI Group stated: “What is certain is that post Covid-19, 10 per cent of our professions will disappear and 100 per cent of our jobs will be different from what they used to be.”

Dépaysement I have always found ‘Dépaysement’ a beautiful word in the French language; it means more than just its literal translation in English of ‘change of scenery’. We need to go away to focus, to absorb, to energise, to reward dedication and most of all, to let serendipity play its beneficial role and make us happy again. Going to inspiring places with different people who are willing to exchange their interests, their knowledge, their dreams, and abundance will create those moments of serendipity that will create the future for themselves and their organisations.

Index of advertisers ADVERTISER

PAGE EMAIL

WEBSITE

AAXO

35 aaxo@aaxo.co.za

www.aaxo.co.za

Event Greening Forum

32

www.eventgreening.co.za

EXSA

36 exsa@exsa.co.za

Fancourt

3, 20

Mauritius Tourism Promotion Authority Mjunxion

FC, IFC, 6

info@eventgreening.co.za

www.exsa.co.za

groupreservations@fancourt.co.za www.fancourt.com mauritius@meropa.co.za

www.mymauritius.travel

2 yolande@mjunxion.co.za

www.gotrips.co.za

SAACI 34 info@saaci.org

www.saaci.org

SA Events Council

www.saeventscouncil.org

33

hello@saeventscouncil.org

SITE 38 info@sitesouthernafrica.com www.sitesouthernafrica.com

www.businesseventsafrica.com

Business Events Africa November 2021 39

DIRECTORY

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

Learning | Growth | collaboration EXCO AND HEAD OFFICE Chairperson: Kim Roberts e: info@mise-en-placesolutions.com t: +27 (0)82 652 2008 Vice-chairperson: Jaques Fouche e: jaques@be-moved.co.za c: +27 (0)60 993 7542 Treasurer: Glenn van Eck e: glenn@magnetic.co.za c: +27 (0)82 800 2612 Public officer: Denise Kemp e: denise@easternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Glenton De Kock e: ceo@saaci.org c: +27 (0)82 575 7565 Membership services consultant: Alshanthé Smith t: +27 (0)71 299 0601 e: members@saaci.org BOARD MEMBERS Chairperson: Kim Roberts e: info@mise-en-placesolutions.com t: +27 (0)82 652 2008 Vice-chairperson: Jaques Fouche e: jaques@formative.co.za c: +27 (0)60 993 7542 Treasurer: Glenn van Eck e: glenn@magnetic.co.za c: +27 (0)82 800 2612 Public officer: Denise Kemp e: denise@easternsun.co.za c: +27 (0)82 654 9755 Eastern Cape Chairperson: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618 KwaZulu-Natal Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za Gauteng Chairperson: John Arvanitakis t: +27 (0)83 415 2774 e: john@chatr.co.za Western Cape Chairperson: Angela Lorimer c: +27 (0)74 550 1000 e: angelajacobson862@yahoo.co.za Co-opted Youth Ambassador: Minister Kganyango e: mkganyago@csir.co.za c: +27 (0)79 513 8708 Co-opted Learning Ambassador: Esti Venske e: venskee@cput.ac.za c: +27 (0)83 482 9276

EASTERN CAPE Chairperson: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618 Vice-chairperson: Melissa Palmer e: melissa@becbc.co.za c: +27 (0)82 437 7600 Treasurer: Andrew Stewart e: andrew@periexpo.co.za c: +27 (0)82 578 5987 COMMITTEE: David Limbert e: david@magnetic.co.za c: +27 (0)82 9064 198 Gill Dickie e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619 Wanda Fourie e: registration@easternsun.co.za c: +27 (0)72 608 1641 Claire Kivedo e: claire@overallevents.co.za c: +27 (0)82 464 1504 Nabeelah Sharmar e: nabeela@greenroom.co.za c: +27 (0)83 661 4140 Hayley Pretorius e: ec.za@saaci.org c: +27 (0)62 758 7933 GAUTENG Chairperson: John Arvanitakis Chat'r Xperience t: +27 (0)83 415 2774 e: john@chatr.co.za Vice Chairperson: Neil Nagooroo NXLevel Events and Exhibitions t: +27 (0)82 929 5241 e: neil@nxlevel.co.za Treasurer: Chris de Lancey Multi-Media t: +27 (0)82 854 2230 e: chris@multi-media.co.za COMMITTEE: Angelique Smith SAACI Johannesburg c: +27 (0)60 970 7653 e: angie@eventsynthesis.co.za Mary Mahlangu, Flock Platform t: +27 (0)81 574 9493 e: mary@flockplatform.com Rendani Khorommbi Joburg Tourism t: +27 (0)11 883 3525 c: +27 (0)82 773 2999 e: rendanik@joburgtourism.com KWAZULU-NATAL Chairperson: Irene Vallihu c: +27 (0)79 692 4604 e: irenev@icc.co.za Vice-chairperson: Gill Slaughter c: +27 (0)83 269 0279 e: gills@turnersconferences.co.za Treasurer: Sibusiso Mncwabe c: +27 (0)83 477 5536 e: sibusiso@marketingwell.co.za

Wiseman Mnguni c: +27 (0)78 220 2162 e: mboniseni.events@gmail.com Sandile Dlamini c: +27 (0)79 104 5510 e: sandile@anzomode.co.za COMMITTEE: Herkie du Preez c: +27 (0)82 839 3489 e: herkie@eventwizards.co.za Melanie Pretorius c: +27 (0)82 410 1202 e: melanie.pretorius@mweb.co.za Riaan Maritz c: +27 (0)82 899 7612 e: riaanm@atkv.org.za Tumi Tsatsi c: +27 (0)78 373 9790 e: tumi@eventwizards.co.za Heather Heskes c: +27 (0)76 321 6111 e: tsh.za@saaci.org Leon Pheiffer e: leon@ephproductions.co.za e: leon@montededios.co.za c: +27 (0)72 616 5390 WESTERN CAPE Chairperson: Angela Lorimer c: +27 (0)74 550 1000 e: angelajacobson862@yahoo.co.za e: salesmanager@ lagoonbeachhotel.co.za Vice-chairperson: Alex Wrottesley c: +27 (0)21 430 2060 e: alex@intoafrica.co.za COMMITTEE: Ansu Colditz c: +27 (0)82 457 8071 e: ansuc@millenniumtravel.co.za Esti Venske t: +27 (0)21 460 3518 e: estivenske@gmail.com Zimkitha Bavuma c: +27 (0)72 172 5746 e: zim@live.co.za Esmare Steinhofel c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org Andrew Gibson t: +27 (0)860 111 625 e: Andrew@magnetic.co.za e: andrew.msct@gmail.com Stefan Huggett c: +27 (0)83 740 8897 e: stefanh@spier.co.za Gheeta Payle t: +27 (0)86 123 7890 e: gheeta.payle@inhousevtm.com Lara Van Zyl c: +27 (0)82 223 4684 e: wc.za@saaci.org

EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERN AFRICA

EXSA OFFICE www.exsa.co.za EXSA Association Manager Lee-Ann Alder t: +27 (0)82 550 0349 e: info@exsa.co.za EXSA Chairperson and KZN forum head: Sibusiso Mchwabe (KZN) Marketing Well t: +27 (0)83 477 5536 e: sibusiso@marketingwell.co.za EXSA Deputy chairperson, Head of WC forum: Jacqui Nel (EC) Exhibition Freighting G.S.M. t: +27 (0)21 552 7248 e: jacquinel@ef-gsm.co.za Deputy head KZN forum: Sandile Dlamini Anzamode t: +27 (0)79 104 5510 e: sandile@anzomode.co.za Deputy Head WC forum: Liam Beattie Hott 3D t: +27 (0)76 577 0989 e: liam@hott.co.za Immediate past Chairperson: Doug Rix DK Designs t: +27 (0)82 579 7071 e: dougrix@wol.co.za Directors: Kerry-Lee Bester Brilliant Branding t: +27 (0)72 265 6600 e: kerry@brilliant-branding.co.za Beert Kuiken Octanorm t: +27 (0)82 387 5324 e: beert.kuiken@octanorm.co.za

COMMITTEE: Tarannum Banatwalla c: +27 (0)83 254 9462 e: tarannum@jellyfishcatering.co.za Mabuyi Mosia c: +27 (0)71 117 7509 e: mabuyi@ikhono.co.za Kavitha Dhawnath c: +27 (0)83 607 200 e: kavitha.dhawnath@gearhouse.co.za

40 Business Events Africa November 2021

www.businesseventsafrica.com

DIRECTORY

ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE

President: Tes Proos c: +27 (0) 84 682 7676 e: tes@crystalevents.co.za Treasurer: Peter-John Mitrovich c: +27 (0)82 318 1889 e: peter-john.mitrovich@grosvenortours. com Sustainability: Daryl Keywood Southern Africa Development: Brad Glen East Africa Development: Chris Munyao Young Leader Programme: Peter Mwanja Africa Convention Bureaus: Rick Taylor North Africa Development: George Fawzi Board member at large: Rick Taylor East Africa (Rwanda): Chris Munyao North Africa: George Fawzi North Africa support: Brad Glen Secretariat & Events: Mariaan Burger c: +27 (0)82 557 8041 e: info@siteafrica.africa

SA EVENTS COUNCIL

46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg t: +27 (0)11 465 8955 e: aaxo@aaxo.co.za Association coordinator: Molebegeng Masote e: mole@aaxo.co.za Chairperson: Projeni Pather, Exposure Marketing e: projeni@exposuremarketing.co.za Vice-chairperson: Devi Paulsen-Abbott, Dmg Events e: devipaulsen@dmgevents.com Venue Committee Chairperson: Charles Wilson, Gallagher Convention Centre e: charlesw@Gallagher.co.za Treasurer: Mark Anderson, Specialised Exhibitions Montgomery e: marka@specialised.com Board of directors: Adele Hartdegen, Dogan Exhibitions & Events e: adele@expocentre.co.za Chanelle Hingston, Clarion Events Africa e: chanelle.hingston@clarionevents.com Tiisetso Tau, Synergy Business Events e: ttau@synergybe.co.za

INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION e: hello@saeventscouncil.org Chairperson: Raylene Johnson, CEO: TEBCO-SA Vice-chairperson: — – Interim treasurer: Glenn van Eck, Chairperson: CEPA Spokesperson: Projeni Pather, Chairperson: AAXO Members: Kevan Jones, Executive Director SACIA Sharif Baker, Chairperson TPSA Tes Proos, SITE President Justin Hawes, Managing Director: Scan Display & Event Greening Forum Treasurer Sibusiso Mncwabe, Chairperson EXSA Justin van Wyk, Chairperson SALPA Mike Lord, Chairperson ESC Arthur Goldstuck, PSASA Exco Member Esmare Steinhofel, Chairperson: ICCA Africa Chapter Advisory Members: Prof Nellie Swart, Associate Professor: Tourism Management Corne Koch, Head: Convention Bureau (WESGRO) Tiisetso Tau, AAXO member Daryl Keywood, SITE Member Bheki Twala, TEBCO-SA Executive Kim Roberts, SAACI Representative Western Cape Robyn D’Alessandro, PR/Social media, Vivo Visual Voice CC

www.businesseventsafrica.com

ICCA African Chapter Chairperson: Taubie Motlhabane Cape Town International Convention Centre t: +27 (0)21 410 5000 e: Taubiem@cticc.co.za Deputy chairperson: Jacinta Nzioka Kenya National Convention Bureau t: +254 722464221 e: jacinta@kncb.go.ke Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org www.iccaworld.com/dbs/africanchapter www.iccaworld.org

EVENT GREENING FORUM

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 e: info@eventgreening.co.za www.eventgreening.co.za Chairperson: Greg McManus, Heritage Environmental Management Services Vice-chairperson: Morwesi Ramonyai, Borena Energy Treasurer: Justin Hawes, Scan Display Secretariat: Lynn McLeod e: lynn@eventgreening.co.za Marketing: Pippa Naudé e: pippa@eventgreening.co.za

OTHER ASSOCIATIONS OF INTEREST ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za www.abta.co.za Founder: Monique Swart ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za Office manager: Barbara Viljoen Council of Event Professionals Africa M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding Executive Director: Kevan Jones kevan@sacia.org.za t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 Chairperson: Glenn van Eck Magnetic Storm c: +27 (0)82 800 2616 e: glenn@magnetic.co.za FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 c: +27 (0)82 552 9862 e: ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za www.saboa.co.za

SACIA – Southern African Communications Industries Association M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za Executive director: Kevan Jones SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 e: comms@tbcsa.travel www.tbcsa.travel www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000 f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 e: secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com

Business Events Africa November 2021 41

THE LAST WORD

The state of the incentive industry – 18 months on The past 18 months have been something of a rollercoaster ride for all of us in the tourism and business events industry. We will not remember it with much fondness.

By Rupert Jeffries, executive chairman and founder of Dragonfly Africa and Green Route Africa.

T

he positive aspect is that we have all had no choice but to adapt our business models to the circumstances.

Each day has brought with it new challenges. Our international incentive clients have been forced to review the practicalities of travelling to faraway destinations such as Africa in these times of Covid-19.

Unexpectedly, this situation has created a huge amount of additional work for us and our staff.

Interpreting complicated contracts as well as negotiating cancellations with

suppliers. In addition, trying to find alternative accommodation space for these clients who have not cancelled, but wish to postpone their travel dates to a later time.

It’s been tough, with fewer staff than normal and everyone anxious about the future of travel.

There is no doubt that our staff miss the office norm, their colleagues, the daily camaraderie, and the comfort of their normal daily routines. And the idea of sharing and creating great ideas.

And for how much longer must we run our business via Teams and Zoom?

42 Business Events Africa November 2021

Fortunately, the power of recognition and reward in the form of corporate travel incentive programmes remains exceptional — and enthusiasm for it remains undiminished.

The excitement of the chase to win the award to travel somewhere exotic with five-star hotels, cultural experiences, wonderful food, in-room gifts, entertainment and time to chat more personally to their managers and bosses.

It is clear that there is huge pent-up demand for travel. People cannot wait to get out again.

Cash or merchandise rewards, or trips to www.businesseventsafrica.com

THE LAST WORD

There is a continuing spike in international interest in our region which includes southern and eastern Africa and the islands.

minor domestic destinations, do not really cut it for high flying sales executives.

Corporates understand top-of-the-scale incentive travel is a vital key staff retention strategy.

Of course, wanting a return to normal, are the millions of employees around the world who rely on the business events industry. Corporates, incentive houses, hotels, airlines and all the other entities and companies that are reliant on incentive groups and other forms of travel.

Our prediction for the times ahead is extremely positive. There is a continuing spike in international interest in our region which includes southern and eastern Africa and the islands.

We have taken back more staff in our leisure division. We have budgeted for a very significant increase in staff in our business events division from the first quarter of next year. Even with cutbacks to our team, twenty of our current staff have been in the employ of Dragonfly Africa and Green Route Africa for seven years or more.

It is wonderful to see such strong forward demand for booking for southern Africa, east Africa and the islands.

Some of it will perhaps only operate as www.businesseventsafrica.com

far away as 2023. But at least the files, and new enquiries, are now active.

The pandemic figures in South Africa of recent times have seen great improvement. Particularly against many other countries in the world where the pandemic seems to be surging again.

What we do know is that clients who are booked to travel are beginning to ask for more stats. Not on South Africa as a nation but on the specific cities and areas that they will be visiting. They are obviously wanting to know what percentage of employees in hotels and restaurants that they will be frequenting have been fully vaccinated. The same would be true of venues, transport, entertainment, basically any of the people whom the participants may encounter.

One of the most positive developments of the last few weeks is the sudden and huge surge in international airlines announcing their return to southern Africa — a massive endorsement for our destination. Hotel group shares on the JSE have risen on the new tourism optimism.

I truly believe — the exciting world of incentive travel is back!

Who is

Rupert Jeffries?

London-born Rupert Jeffries, executive chairman and founder of Dragonfly Africa and Green Route Africa, has been with the group for over 34 years. Prior to his involvement in tourism, he worked in advertising at notable agencies in London and Johannesburg. He previously owned Cybele Forest Lodge and Health Spa in Mpumalanga. Whilst running Cybele, it occurred to Rupert that exploring the region’s scenic beauty from the air would be good. Dragonfly Helicopter Adventures was born. Rupert attributes the success of Dragonfly to the exceptional staff and the team’s continuous innovation in terms of creative and workable ideas and solutions. The staff are extremely hardworking, and our strategy is to promote from within as the company grows, as well as to nurture and maintain strong relationships with our clients, and with all our long-standing industry suppliers and friends.

Business Events Africa November 2021 43

DIGITAL

DIRECTORY

2 for 1 offer

AFRICA’S LEADING

BUSINESS EVENTS DIRECTORY

The print listings now mirror our online directory style with basic and premium listings. In fact, upgrading a basic listing in print to premium will include an upgrade to premium on the website and vice versa. The same information online is printed in the print directory.

Business Events Africa is known for having the most comprehensive directory of venues, service providers, speakers and conference organisers in Africa. We have been a trusted source of information for more than 40 years, and now offer this valuable resource online.

The market is tough out there. What makes your business different from any other? For starters, be more accessible on the internet.

Online searches are now the preferred method of finding information and contact details, so the better your online presence, the more business you will get.

BENEFITS OF LISTING YOUR BUSINESS: • By claiming your listing, you can may your company’s information up-to-date at your own convenience • Upgrade your listing online at any time, to maximise your brand exposure • Improve your SEO and online presence • We provide a targeted audience for your business • See your stats – know how many people are seeing your listing • Increase traffic to your website with a link from the directory For as little as R2 400, you may get the edge over your competitors by providing indispensable information to your customers on our online directory.

Affordable advertising is just a click away.

Visit www.businesseventsafrica.com/directory

Call +27 (0)31 764 6977 for more information