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Voice Industry in Africa Vol 42 No 9 SEPTEMBER 2022
of the Business Events
Business Events Africa has 12 issues a year and is published monthly. Due to Covid-19, the magazine is currently only available in digital format.
22 SAACI Congress 2022 — ‘Eventing into the Future’ PERSONALITY PROFILE
34 Africa Tourism Leadership Forum & Awards — to be hosted in Botswana.
38SAEC
The authority on meetings, exhibitions, special events and incentives management
Plucking CIS and CITP out of the industry credential alphabet soup.
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THE LAST WORD
On the pages…
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EDITOR’S COMMENT
MARKET NEWS
VENUE NEWS
19 dmg Events awarded three-year SAICE CPD Service Provider status.
PUBLICATION DETAILS: Volume 42 No 9
SKILLS DEVELOPMENT
of Business Events Africa, is a member of: Official journal of the Exhibition & Event Association of Southern Africa Official media partner
12 We’re a Fan(court) of traditions, new and old.
4 A time of rejuvenation.
EDITOR: Irene gomesi@iafrica.comCosta
28 Melissa Palmer strives to ‘embrace the opportunity’ CHEF’S PROFILE
FAX: 086 762 1867
42SITE
47 Strengthening equality for women in the hospitality industry.
www.businesseventsafrica.com Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence
11 How trailblazing women are driving recovery in the tourism sector.
14 Hostex 2022 — the secret ingredient to boost hospitality sector recovery.
GLOBAL NEWS
43AAXO
46 Daniele Vastolo appointed as GM at LUX* Grand Baie, Mauritius.
YEAR-END EVENTS
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VENUE NEWS
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44 Directory.
SAACI CONGRESS REPORT BACK
Cover Feature
Regulars
36 Reimagining business conferences.
Delta launches non-stop service connecting Atlanta and Cape Town.
7NEWS
TOP TIPS
Association news EVENT GREENING FORUM
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CASE STUDY
VOL 42 NO 9 SEPTEMBER 2022 Business Events Africa: Serving the business events industry for 42 years
8 ExpoGuys — ‘our passion is to walk the talk’.
32 Bon Hotels takes over Cape Town’s Grand Daddy
33 Radisson rearchitects hybrid office and meetings concept
www.businesseventsafrica.com Voice of the Business Events Industry in Africa Vol 42 No 9 SEPTEMBER 2022
The Durban Exhibition Centre — Africa’s leading exhibition centre.
37 The grey in greening (Part 2).
publishers
A LOCAL PERSPECTIVE
CONGRESS UPDATE
40EXSA
17 Erinvale joins L.V.X Collection of Preferred Hotels & Resorts.
COVER STORY
20 City Lodge Hotel Group congratulates chef graduates.
CONTENTS
21 New airline set to take to the Lesotho skies.
30 Avikar Ramnath — find a good balance of work and play
About the cover
18 A tertiary education is vital, to enter the hospitality industry.
A young-at-heart and dynamic company, ExpoGuys offers creative and functional exhibition stands, displays, showrooms, retail environments and interiors to the market.
6 ICCA announces top-performing destinations.
46 Index of advertisers and contributors.
Consumer expos — “to infinity and beyond!’
Flight price relief is on the itinerary for travellers, this spring
MARKET NEWS
The business events industry has always been future-focused, as most exhibitions, conferences and incentives take time to plan — and in some cases, a few years in advance.
I am slowly finding my networking feet again, yet I am still feeling a little overwhelmed at bigger events. I suppose this feeling will take a little longer to subside. Don’t get me wrong, I’m loving all the face-to-face events; sometimes, I just need a minute to catch my breath. I’m sure I’m not the only one feeling this way.
n many ways, the business events industry is very much in a state of Werejuvenation.havecome full circle. We have adapted to more virtual means and now we have returned to in-person business events, which is so welcome. The sector has proven that it is resilient and adaptable. The virtual element will never disappear completely, but one thing is for sure, people want to meet face-to-face again.
The positivity in the business events sector is at an all-time high. Best of all, we are all looking forward to the future instead of what was. There has been a significant change in mindset, which has led to the industry reaping many rewards.
for the next few years, we are on track to achieve the numbers we were at pre-Covid. Recently, I attended the SAACI National Congress in Stellenbosch. It was amazing to reconnect with industry colleagues in person again. The content was informative, the speakers were knowledgeable, and the networking was most welcome. I do have to commend SAACI on the Welcome event at AmaZink, located at a local township. The setting was magical, the food was good and the entertainment, world class. Anyone visiting Stellenbosch should add AmaZink to their trip.
September is the start of Spring in South Africa. For me it means a time of rejuvenation.
A time of rejuvenation
also picked up and there is talk that we should achieve 2019 figures as from 2023. What is also exciting is to see the number of properties opening in Southern Africa and the number of new hotels currently in the pipeline.
Irene
EDITOR’S COMMENT
Email: gomesi@iafrica.com
This is clear when you look at how the business events sector is currently booming with business. In-person exhibitions, events and conferences are back, and the industry is thriving once again. It almost feels as if we are in 2019, pre the pandemic.
The South African hotel sector has
In closing, I look forward to seeing more of you at future events and reconnecting in person.
Looking at the business events calendar
I
LiebetrauHeinCredit:
Business Playground Your stay includes a full English breakfast daily and one of the following: Full day Conference package or a round of golf per day on either Montagu or Outeniqua or a Spa voucher to the value of R590 or a dinner voucher to the value of R345. Valid for South African Residents only from 11 December 2021 to 31 December 2022. Terms and conditions apply. * Rates are per person per night and based on a minimum of two nights stay Rediscover South Africa’s Business Playground in the beautiful Garden Route. For booking enquiries contact Reservations on +27 (0) 44 804 0010 or email groupreservations@fancourt.co.za From R2345 per person sharing per night R3180 per single per night * *
The DPI examined 8,000 international association meetings scheduled for 2021, based on six performance indicators (planned, unaffected, virtual, hybrid, digitalisation, and business continuation). When combined, the indicators represent the overall DPI, highlighting how destinations have performed with regard to winning the original bid, Covid policies, adaptability, and technological capabilities to convert on-site events into virtual/hybrid events.
Senthil Gopinath, chief executive officer of ICCA.
Overall, Europe was a strong performer as an association meeting destination during the pandemic. Seventy per cent of the top 20 countries and 80 per cent of the top 20 cities are European. Denmark and Greece replaced Argentina and Brazil in the top 20 countries for meetings. Austria made the biggest jump, from sixteenth to eleventh place. Italy claimed fifth place from the United Kingdom. Spain jumped two spots since 2019 to become the second meeting destination globally.
Amongst destination cities, Montreal (nineteenth) and Dubai (twentyfirst) were both outliers within their respective regions. Montreal was the only North American city in the top 20. Dubai ranked first for unaffected
ICCA announces topperforming destinations
Destinations demonstrate resilience, adaptability
Additionally, the public abstract presents the top destinations for association meetings in 2021, based on estimated total number of attendees for hybrid and virtual events. It also provides a three-year economic impact analysis, which is usually not available to non-ICCA members.
The International Congress and Convention Association (ICCA) is publicly releasing new information to shed more light on how the pandemic impacted the association meetings industry in 2021.
The countries and cities represented in the top 20 meeting destinations in 2021 are similar to the 2019 report, with a few exceptions. As in 2019, the USA is the top performing country for association meetings in the DPI as they ranked first in four of the six indicators (planned, virtual, digitalisation, and business continuation). The remaining two indicators, unaffected and hybrid, were topped by Spain and China-P.R., respectively. Vienna and Lisbon were close contenders in the DPI for cities but Vienna ultimately claimed the lead due to having more unaffected meetings in 2021.
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meetings and was the only Middle Eastern city represented in the six individual top 20 rankings. Meanwhile, Budapest, Porto, and Stockholm are all newcomers to the top 20 DPI for cities.
Facing stricter Covid policies than many other meeting destinations worldwide, China P.R, Japan, and the Republic of Korea embraced new technologies to go hybrid. In fact, due to their high number of hybrid meetings, the Republic of Korea replaced the Netherlands in the top 10 country destinations.
“We believe it’s very important that the world has a clearer sense of how the global association meetings industry has transformed during the past two years. In delivering an abstract of ICCA’s Annual Statistics report to the public once again, we are recognising the tremendous effort that destinations and meetings suppliers have made to adapt and even thrive through pandemic challenges,” said Senthil Gopinath, chief executive officer of ICCA.
T
“With this Public Abstract of our annual statistics report, we also aim to advocate for the meetings industry and the positive effects that association meetings have on destinations. It is crucial that our global community strengthens ties between each other as well as with industries such as aviation and healthcare. Association meetings create jobs and boost local economies. Moreover, they are vital to international knowledge-sharing and problem-solving,” Mr Gopinath said.
he public abstract of the ICCA annual statistics report is now available for non-ICCA members, after a one-year hiatus. Due to the transformational events of 2020, ICCA refined its approach to the report by including meetings that were affected by the pandemic as well as those that remained unaffected. Now, non-ICCA members can also benefit from this new methodology, called the Destination Performance Index (DPI), which provides a more holistic view of how destinations have addressed recent challenges.
The full ICCA Annual Statistics report, available only to ICCA members, contains additional analysis on the top destinations, economic impact, regional/global business-continuation and meeting subject matters.
GLOBAL NEWS
Access the Public Abstract
looking to make the most of the unique business and tourism opportunities our vibrant city has to offer.”
Delta launches non-stop service connecting Atlanta and Cape Town
The airport’s strategic location – a main hub for Delta Airlines fleet – with its impressively large US domestic network, combine to make it the busiest in the world, with over 76 million total passengers travelling through the airport in 2021 alone.
Geordin Hill-Lewis, Mayor of Cape Town added, “I am thrilled by Delta’s announcement of a new direct route between Atlanta and Cape Town, and grateful to Cape Town Air Access for their hard work in facilitating this development. Delta’s direct flight will offer unprecedented access to Cape Town for travellers from the Southeastern United States and, through Delta’s wide range of connecting flights, the whole of North America. I anticipate a steady stream of visitors to Cape Town,
• In addition to the direct service, the airline has been granted approval to operate a triangular service between Atlanta-Johannesburg-Cape Town back to Atlanta.
• The thrice weekly service is scheduled to commence on 17 December.
D
“Delta has proudly served South Africa since 2006 and with strong customer demand for travel we are delighted to announce our first nonstop flight from Cape Town to Atlanta,” said Jimmy Eichelgruen, Delta’s Director — Sales for Africa, Middle East & India. “Cape Town is the centre of Western Cape tourism and commerce, while Atlanta is the world’s leading hub and gateway to the Americas. Linking these two cities will allow even more opportunity for growth in both business and leisure
sectors in the Western Cape region.” Provincial Minister of Finance and Economic Opportunities, Mireille Wenger, said: “More flights mean more visitors, and more visitors mean more jobs, and so I am delighted by the news that Delta Airlines will connect Cape Town and Atlanta with a non-stop service, making it easier to travel to our province at the southern tip of Africa. Future investors are first visitors, and so this is also a wonderful opportunity to showcase the strong business offer of our destination. Lastly, it means more cargo traded through the belly of the aircraft, which will boost trade between our regions. Overall, this is great news for the economy of the Western Cape and for our number one priority of growing our economy and creating jobs."
elta Airlines has announced that they will be launching a direct service between Atlanta, United States and Cape Town, South Africa following an increase in frequency on the bi-lateral air service agreement between the two countries.
Delta’s Cape Town flight will operate using the airline’s new, state-of-the-art Airbus A350-900 aircraft featuring all four Delta cabin experiences — Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin. The flight will operate on Tuesdays, Fridays and Sundays and will allow customers to connect to multiple destinations including Los Angeles, San Francisco, New York, Orlando and Miami, via Atlanta.
The route will link Cape Town International Airport directly to Hartsfield–Jackson Atlanta International Airport (ATL) — the world’s busiest airport based on passenger numbers.
“The United States is leading the way in terms of tourism recovery for the country. It is most promising to see Cape Town and the Western Cape getting access to this bourgeoning market. Not only do new routes enable increased tourism and investment but facilitate much needed cargo capacity — enabling increased trade between our two regions. A total of 3,305 metric tonnes of air cargo was exported from the Western Cape to the US in 2019 alone. We look forward to welcoming the direct route from Delta, deepening our already flourishing relationship with the United States,” said Wesgro chief executive officer and official spokesperson for the Cape Town Air Access project, Wrenelle Stander.
• Delta Airlines has announced the launch of a new direct non-stop service connecting Atlanta and Cape Town.
www.businesseventsafrica.com Business Events Africa September 2022 7 PAGE STRAPNEWS
xpoGuys offers turnkey solutions for exhibitions which are able to be tailor-made to suit specific requirements, while working closely with clients to ensure objectives are met and budgets considered.
For retail clients and exhibitors looking for custom-built stands, ExpoGuys offer a full design service with quick turnaround times, manufacture of the design and on-site project-managed build-up services.
ExpoGuys — ‘our passion is to walk the talk’
E
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Founder, John Webb, is one of the local exhibition industry stalwarts and, between them, the company’s two partners – John
ExpoGuys is a young-at-heart, dynamic company offering creative and functional exhibition stands, displays, showrooms, retail environments and interiors to the market.
Webb, managing director and Patrick Cronning, commercial director – have nearly 60 years’ experience in the industry.
Mr Cronning, said: “Our passion is to ‘walk the talk’ and to live the experience our clients have in mind and to deliver what they imagine. ExpoGuys is 10 years old this year, our success is based on the passion of our team.”
ExpoGuys is a small company with a ‘big’ history and an even bigger future.
“Every department is proud of their workspace, from our ‘transport division’ (as our team of drivers refer to themselves), to Jacobeth Makatane, who ensures our office is well looked after. Everyone is proud of what we do,” he added.
Mr Webb said: “From the initial contact with a client, we attempt to supply the best experience; our professional sales staff are completely customer-focused, with a team to support this process – our large multi-skilled and experienced design department based in Johannesburg, Mossel Bay as well as Jeffreys Bay is a clear example of this support – right through to planning, quoting, finance and procurement — and this is before we even begin“Ourproduction.”homeiswhere we showcase our vision. Our building in Aeroton is testimony to this, where we allow all personalities and creativity to unfold, all
www.businesseventsafrica.com Business Events Africa September 2022 9 PAGE STRAPCOVER STORY: EXPOGUYS
Mr Cronning said: “ExpoGuys production is where we turn imagination into reality, and where the seemingly impossible is made possible. We offer a full turnkey solution where we collaborate between innovative and inspiring design, and out-of-the-box and pioneering methods of producing solutions that are able to be either tailored to a practical and internationally standardised system, as well as full-on custom designs and everything in-between.”
“We not only have more than 3,000 pieces of sleek, modern furniture, but also have the capabilities of delivering full custom furniture from our in-house carpentry division. Our team of exceptionally skilled professionals are committed to delivering products and services that not only meet, but exceed our clients’ expectations. Our solutions have proven to be functional, imaginative, and sustainable for the environment to
John Webb, founder.
Patrick Cronning, commercial director.
under an open-plan area — communication and understanding,” Mr Webb added.
Mr Cronning concluded: “ExpoGuys Studio stretches far and wide; from instudio in Johannesburg to Mossel Bay and Jeffreys Bay. We’re a bunch of characters that have to be creative and pull a rabbit out of a hat in no time. We love the challenges and the interaction amongst us, these are what keep us going.”
reduce our carbon footprint, whilst staying ahead of the competition and adapting to the ever-changing technological landscape on the horizon,” Mr Cronning said.
ExpoGuys Electrical is a small cog in a big wheel. With a stock list to cater for every electrical need. Ranging from complete distribution, feature lighting to a simple plug point. With over 40 years of experience in the industry, across the group, we pride ourselves in successful delivery, adhering to a good code of practice and fulfilling all needs of our clients.
ExpoGuys production is a well-organised team who share the common goal of delivering the exceptional, in an exceptional manner.
www.businesseventsafrica.com10 Business Events Africa September 2022 PAGE COVERSTRAPSTORY: EXPOGUYS
Mr Webb, said: “In our ever-changing world we strive to keep our passion and pace at full throttle. From pre-site planning to onsite execution, we take this very seriously with plan A, B, C and D to ensure that everything is as painless and smooth as it may possibly be, no matter what the day throws at us. No project is out of our experience or expertise.”
The expertly run graphics department is the cornerstone of bringing exhibition stands to life. “We are all highly deadline driven and will run day and night to keep our clients happy. We oversee every aspect of your stand, from artwork received, redrawing of artwork or even redesigning artwork – when necessary – all the way to print and installation. We take great pride in our work and the finished products, so we do quality control on every graphic, to make sure that we meet a client’s expectations,” Mr Webb added.
We understand that during turbulent times women know how to cope, and excel at weathering crises, driving innovation and trailblazing as they go.
I am constantly impressed and inspired by the women around me. They are natural-born leaders in a landscape that has always been filled with exceptional women doing extraordinary things, driving a lot of the strategies that have enabled hotel brands to overcome the critical challenges the pandemic presented us with.
How trailblazing women are driving recovery in the tourism sector
www.businesseventsafrica.com Business Events Africa September 2022 11 PAGE STRAPA LOCAL PERSPECTIVE
Women should not have to prove themselves anymore. We’ve always worked hard to deliver results. I am proud of what we have accomplished in this industry and what we continue to achieve.
What Does the Future Hold? Fortunately, the tourism industry is recovering, and rapidly too. It was critical during the time of lockdown to restrategise and re-target quickly. Especially for well-known international brands that relied heavily on international tourists. The business events markets were severely impacted as companies stopped business travel, as well as incentive and motivational trips to other countries. Engaging with online marketing and digital marketing campaigns was a lifeline. As well as embarking on more creative social media to increase engagement to work with both traditional and online agents.
Women should not have to prove themselves anymore. We've always worked hard to deliver results. I am proud of what we have accomplished in this industry and what we continue to achieve.
One of the important things for me is uplifting one another as women.
I am passionate about driving transformation and empowerment for women across the tourism industry.
By Lindi Mthethwa, regional director of sales and marketing, Minor Hotels Africa group.
authorities and industry associations. Here in South Africa, there are more women at executive level than ever before. There are enormous opportunities now for women in this industry, and those brands that understand the value of women in leadership positions are now relying on them even more as we recover from the pandemic and rebuild our industry.
I firmly believe that going through the pandemic has helped future-proof tourism, not only locally and regionally, but also worldwide. We have had to change the way things were done and focus on new markets, and it was good to create and implement the strategies that helped us survive where so many others didn’t.
More and more women are moving into tourism and hospitality as owners and stakeholders, as well as running tourism
I
f there’s one thing that Covid-19 has taught the tourism and hospitality sector, it’s that women are the backbone of our industry and the cornerstone of growth, demonstrating enormous strength and resilience in times of crisis. Indeed, I think women have played a pivotal role in helping the brands they work for survive the global pandemic.
I didn’t study hospitality or tourism, but was employed by one of the major hotel groups in 2003. That’s where I fell in love with this industry, and all these years later, that love affair continues. Over the years, and now in my current position, I have seen first-hand how the glass ceiling that has frustrated women in the tourism industry for decades, has now been removed.
There are some very strong women who are pioneering and trailblazing in the hospitality sector, but progress is painfully slow. It’s not enough to own small bed-and-breakfast establishments and guest houses, we have to be out there in the major hospitality group landscape. The opportunities are there, we just need the backing of serious funding to be made available and actual investment made into women ownership. As women, we need to stand together. Covid-19 taught us during lockdown, how resilient and strong this industry is, and how important it was to work together. That’s what we need to do now to help the cause of women.
Culinary Traditions “Food, in the end, in our own tradition, is something holy… It’s about sharing. It’s about honesty. It’s about identity.”
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Of course, all age-old traditions start with a first step, and Fancourt’s brandnew modern Italian eatery, La Cantina, is set to quickly become a year-end favourite. A menu of traditional and contemporary Italian cuisine flavoured with the warmth of Mediterranean hospitality designed by the legendary chef and Fancourt’s newly arrived director of food and beverage, Andrew Atkinson, promises delicious, fun-loving moments with those who share your table.
YEAR-END EVENTS
ocated in the heart of South Africa’s Garden Route, Fancourt’s traditions date back to when the current owners bought the property 25 years ago. The estate includes the award-winning Fancourt Hotel and The Manor House which is a member of Leading Hotels of the World. As South Africa’s premier golf and lifestyle resort, Fancourt continues to seamlessly blend its family origins and rich heritage with ever-evolving trends that allow residents and visitors to indulge in traditions both old and new, ours and their own.
We’re a Fan(court) of traditions, new and old
The name Fancourt has become synonymous with tradition and the world of luxury tourism and hospitality around the globe.
— Louise Fresco
Set against the backdrop of the Outeniqua Mountains, French-style bistro Monet’s serves up casual café meals and is ideal for relaxed business lunches or quality time with your family. For those who enjoy more of a sumptuous deliciousness, The Club Lounge’s range of burgers, steaks, and platters is served up with a healthy side order of atmosphere. Delivering on its status as a celebrated 19th hole, it’s the perfect complement to a round of year-end golf with clients and colleagues.Nofestive season would be complete without a no-holds-barred Christmas spread, and Chef Andrew has something special up his sleeve for both Christmas eve dinner and Christmas lunch. (Watch this space!)
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The act of sharing a meal provides more than just sustenance. It’s a time for families and friends, clients and staff to enjoy each other’s company, forming bonds that are difficult to forge in other settings. Fancourt provides a range of options to suit individual and group tastes.
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YEAR-END EVENTS
Traditions touch us, they connect us, and they expand us.” — Rita Barreto Craig
TraditionsEstate.
Every tradition is as unique as the person, family, or business that created it. Fancourt’s wide array of activities allows each individual to indulge in that which they hold dear.
are, by definition, rituals, and events that unify us: In other words, they bring a sense of security and trust to those who experience them. It’s this definition that drives Fancourt’s support of local NGO, George Child and Family Welfare Society (GCFW). Each year guests participating in the annual Golf Cart parade, are encouraged to donate a soft toy to an underprivileged child in order to spread a message of hope and tradition.
Chat to the team at Fancourt today
Philanthropic Traditions
“Happiness doesn’t result from what we get, but what we give.” — Ben Carson
The annual Golf Cart parade has even become a much-anticipated tradition, with guests and residents alike enjoying the quirky festivity that is unique to the
Diverse Traditions
And while the aim is to give the gift of joy every Christmas, the annual end-ofyear ‘Stationery Drive’ lies close to the hearts of all Fancourt staff as well. This collection for the GCFW ensures that each child in their care can start the school year with the books and stationery they need. Guests and residents of Fancourt are able to create a philanthropic tradition of their own by contributing to this worthy cause.
Start a new tradition: spend your year-end at Fancourt Whether you’re looking for a venue for a year-end party or a retreat for the family, upholding long-standing traditions, or looking to create new ones, a visit to Fancourt offers an amazing array of activities and special memories.
Contact 044 804 0020 or groupreservations@fancourt.co.za
From an early morning cycle around the Estate or enjoying a four-ball with clients to enjoying a pampering treatment at The Spa, throwing a year-end bash for the company, or letting the kids immerse themselves in some holiday fun at the onsite Leisure Centre Kid’s Club, Fancourt is the ultimate destination.
CASE STUDY
ostex took place at Sandton Convention Centre from 26-28 June, just a few days after the mask-wearing Covid restrictions were lifted. Gary Corin, managing director of Specialised Exhibitions – a division of Montgomery, long-time organisers of Hostex –describes the expo as spectacular. “From the start, on a chilly Sunday morning, the trade show was a vibrant buzz of activity and interaction. Exhibitors, visitors, and other industry stakeholders were all eager to re-engage, network, and importantly, to both showcase and explore innovations across the board.”
Trevor Boyd, City Lodge Hotel Group general manager: food & beverage, and Hostex Ambassador, said of great interest to him was the high level of local innovation and locally manufactured products and services for the hospitality industry among the exhibitors – from food and drink to large-scale equipment and everything in-between.MrBoydadded: “But I believe that this Hostex will be remembered as the rejuvenation and revitalisation of face-to-face industry engagement — friends meeting friends, and networking happening everywhere. The show gave suppliers an opportunity to refocus and connect with their market, and it gave the visitors – the buyers – opportunities to explore with a fresh eye and invest in new ways of doing things. It was the human interaction that was at the heart of the success of the show.”
Hostex 2022 in numbers
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Mr Corin noted that in 2020, following the onset of Covid-19 restrictions, Specialised Exhibitions – a division of Montgomery – was confident that the resilience of the hospitality industry would remain intact in the face of the pandemic. “At the time, we said that South Africans are known for their ability to weather storms, and we believed the industry would bounce back — embracing and creating new and different ways of doing things. If what we experienced at Hostex 2022 is anything to go by, the industry is bouncing back — and we’re proud to be a part of this journey.”
Hostex 2022 — the secret ingredient to boost hospitality sector recovery
• Comeback Sunday highlighted the readiness of an industry, impacted by the pandemic, to make a refreshed comeback.
• Visitors came from 22 countries (including United Arab Emirates, USA, UK, Germany and France), of which 12 were African countries (most notably Botswana, Mozambique and Zimbabwe) excluding SA
Local flavour
Three Hostex 2022 theme days
A key attraction at Hostex was the Skillery, hosted by SA Chefs, which introduced a ‘reimagined’ cheffing landscape to the industry following the pandemic years, and was a constant hub of culinary activity. This included the
The Skillery
• Big-name companies represented by visitors included Famous Brands, City Lodge Hotel Group, Department of Health, Empact Group, Bidvest, Sun International, Tiger Brands, Massmart, Spar, SA Reserve Bank and Sasol.
• 98% of visitors were from South Africa
Hostex 2022 was exactly what the hospitality industry needed, according to Chef James Khoza, president of SA Chefs and Hostex Ambassador. “In chefs’ terms, Hostex 2022 was the secret ingredient that boosted recovery in our industry following the pandemic. Now we are ready to rise!”
H
• 98.5% of visitors preregistered, highlighting planned and committed attendance
• 4,483 – total number of visitors
• Sustainability Monday showcased the great strides that are being made in environmentally responsible and sustainable products.
• Technology Tuesday emphasised the ever-expanding range of innovative products and services featuring technological advances.
Brandt Coetzee of MannaBrew
The Coffee Market
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Similarly, the Coffee Market delivered exciting action, with young baristas from regions around the country pitching their barista, latte art, and cup tasting skills against each other in the SCASA semifinal barista championships.
Codi Elliott and Jacques Orffer from KoldServe also reported ‘better than expected’ traffic through their stand.
A wealth of other positive responses came in from exhibitors and visitors. Alan Fitt from Ambience Hospitality said: “Hostex has been brilliant. We had an exciting first day with lots of leads generated for new business. We’ve had a great second day too, and we expect Tuesday to be very busy. Our stand is certainly attracting attention and we have something for everyone on show.”
Refreshed
“We thought the winter weather would affect visitor numbers, but it hasn’t. The change from Gallagher has made a big difference and we’ve found it easier and more accessible all round.”
Coffee aficionado Iain Evans, editor of Coffee Magazine and Hostex Ambassador, was impressed by the enthusiasm and engagement in the Coffee Market and across the whole show. “It was an incredible experience to be back at Hostex, seeing all our familiar colleagues and industry partners again, as well as a host of new, young professionals with exciting projects, new innovations and a fresh energy for the hospitality sector.”
Judy Isaacman of Caffenu, manufacturers of locally produced cleaning capsules for Nespresso-type coffee machines, was delighted with the interest in their product. “The industry seems ready to get moving again following the lockdowns — and we had lots of interest from people starting new businesses, as well as interesting conversations about the industry moving towards more locally produced products. Hostex was again an excellent experience for us.”
launch of the RCL Foods Young Chef and Young Baker competitions, which will continue in the coming months, as well as mystery basket cooking showdowns, competitions, product demos, tastings, relevant presentations, and wall-to-wall networking.
Hostex 2024 is on the way The team at Specialised Exhibitions –a division of Montgomery – already has plans for an exciting Hostex 2024, back at Sandton Convention Centre, from 3-5 March.
“We’re anticipating an exciting and eventful Hostex 2024 that more than meets the expectations of our exhibitors and visitors, and that adds tremendous value to the innovative and never-say-die hospitality industry. Hostex has been part of the hospitality landscape since 1986 — and it has a strong and established track record as the continent’s leading hospitality platform. We were delighted with the enthusiasm across the board at Hostex 2022 — and encouraged by the number of businesses and individuals who have stated that they will be back at Hostex 2024,” Mr Corin added.
CASE STUDY
launched a brand new locally developed product at Hostex 2022. He said: “MannaBrew is a roasted mesquite bean powder for a caffeine-free and a vitamin and mineral-rich hot beverage. Hostex was excellent for us, regarding leads and customer feedback. It was a fantastic experience.”
David Surley, general manager of Blue Waters Hotel in Durban will be back. He said, “This was the first time we’ve been to Hostex and we found it very interesting. We gained a lot of new ideas, and we saw some new software that we’re going to consider using. We found it well worth the trip up here and we will be back again. It was also a great opportunity to meet the senior managers of companies supplying products that we’re already using, which was very valuable.”
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Lindiwe Sangweni-Siddo, chief operating officer of City Lodge Hotel Group, chair of the Tourism Transformation Council and Hostex Ambassador, said: “I loved the ‘refreshed’ theme of Hostex, because it really felt as if we were emerging from the difficulties of the pandemic totally refreshed. It was wonderful to see old friends we had missed over the past two years coming to network or introduce new products and showcase the wonderful innovations that had taken place.” Ms Sangweni-Siddo was also delighted to see transformational aspects coming out of Hostex 2022, including newcomers in hospitality, small suppliers, and a host of young, black, female and male chefs making inroads into cheffing.
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Erinvale Estate Hotel & Spa has a rich history dating back to the 1700s when the original Cape Dutch-style farmstead was built. The hotel has been delighting guests, both local and international, since opening its doors in 1994. The Erinvale team continues to take action to provide a memorable experience and has recently announced a refurbishment project set to take place over the course
2023,” Ms Cockrell added.
Earning a place in the L.V.X Collection of exceptional and renowned hotels, along with making continued improvements, will be sure to provide prospective guests with eager anticipation that luxury and enduring inspiration are always leading priorities at Erinvale. Travellers can feel confident booking a room via the hotel’s new user-friendly website when planning their next visit to South Africa’s breath-takingly beautiful Western Cape.“We look forward to continuing to offer a destination escape with attentive service, exceptional dining and bespoke amenities so that our guests can reset their senses in 2022 and beyond,” Ms Cockrell concluded.
of the next few months.
“There are also plans to upgrade the hotel’s meeting rooms with the best-inits-class audio visual equipment, which will facilitate hybrid meetings. Plans are also underway to build a number of new and exciting amenities, including an all-new wellness centre and spa, due to open to guests towards the end of
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“We are extremely proud to be part of the Preferred Hotels & Resorts family and to be the first hotel in subSaharan Africa associated with the L.V.X Collection of hotels and resorts. We feel it’s a testament to our commitment to our guests, their comfort and optimising the quality of their stay.”
Erinvale joins L.V.X Collection of Preferred Hotels & Resorts
Debbie Lee Cockrell, general manager of Erinvale Estate Hotel and Spa, said: “The project revolves around amplifying the sensory experience that a stay at Erinvale encompasses. Rooms are being refurbished and, by early September, they’ll have beautiful new finishings and ultra-luxurious 600-thread count linen, including Superior Kauffmann bedding which is made from 100% down and SunPro-Care® refined fabric.”
Erinvale Estate Hotel & Spa, a member hotel of Preferred Hotels & Resorts, the world’s largest independent hotel brand, has recently been added to the brand’s prestigious L.V.X Collection. This is a collection of hotels known for offering the ultimate in upscale luxury, sophisticated style and exclusive service in the most desirable destinations around the globe.
raig Seaman, chief executive officer of Index Hotels, said:
But it’s not only local tourist numbers that are growing. In recent years, international travel to Africa has expanded immensely. According to the United Nations World Tourism Organisation, the continent welcomed 18.5 million foreign travellers in 2021, up from 16.2 million in 2020. Of that figure, 6.1 million made their way to North Africa and 12.3 million went to sub-Saharan Africa. Furthermore, the UNWTO showed that January 2022 experienced a 51 percent improvement in international tourist arrivals compared to January 2021 and it is estimated that Africa will receive 134 million arrivals by 2030.
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While it is still possible to build a career in hospitality without a degree or diploma, increasingly, employers are being more selective and recognise a degree as an indication of competence, signalling that students have learnt about and worked in the industry (through internships) and have the capability to contribute, learn and grow, often more rapidly than those without a degree. A bachelor’s degree provides students with knowledge, skills and abilities in most aspects of hospitality operations, on which they can build when they start working fulltime. Graduates understand the inter-relationship and interdependencies between various functional areas. They also learn how to analyse and research workplace issues, solve problems, make decisions, and work in teams.
In world hospitality terms, Africa is the final frontier for rapid development and expansion, with staggering opportunities for development.
considers that many executive positions in the African hospitality industry are not filled by those from the continent.
Marius Stols of The IIE’s School of Hospitality & Service Management, said: “There is a huge need in Africa for academically trained hospitality professionals particularly when one
A tertiary education is vital, to enter the hospitality industry
“Our Bachelor of Hotel Management (BOHM) speaks directly to this industry need,” Mr Stols said. “In addition, the hospitality qualifications not only prepare students for the hospitality industry but provides them with a wide range of
service-oriented skills and trains them to think, plan and execute with the consumer in mind. A hospitality qualification does not bind one to a single industry either. The BOHM is, in essence, a business degree with a hospitality foundation.”SindileXulu, chief executive officer of TIA360 (Tourism Investment Africa), a platform to mobilise and stimulate investment in Africa’s tourism, said: “It is vital that Africa’s hospitality industry is supported and staffed by professionals from the continent because they are often more culturally aware and sensitive to the needs of local customers. They are also often the first point of introduction to their country for overseas guests, so they are better positioned to offer advice and demonstrate local hospitality.”
With this increase in visitor numbers, comes a proliferation of hotels, resorts, lodges and restaurants and the need to staff them with properly trained people filling all sorts of positions – from MDs to managers, front of house, HR, marketing and PR professionals and more.
ccording to an African Development Bank estimate, Africa’s population has grown to over one billion since 2010, with the middle class now 350-million strong. It is this expanding segment of potential travellers that presents a major expansion opportunity for the hospitality industry.
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Rene Hill, managing director of The IIE School of Hospitality & Service Management concluded: “By studying hospitality management, students acquire tangible in-demand skills that employers look for in candidates, and not only the upper-level management skills and the operation processes in hospitality, but also marketable skills such as teamwork, leadership, design thinking, finance and budgeting and marketing. Hospitality training also helps develop the communication skills employers expect their employees to use with customers and amongst themselves in any professional hospitality workplace.”
“Recently a training manager at one of the largest hotel groups in the world told me that none of the executive managers of their Africa hotels were from Africa. A big contributor to this disparity was that there were no degree qualified managers available from Africa.”
ypically awarded to higher learning institutions or education providers and associations, dmg Events has been awarded their first longer-term agreement as a Continuing Professional Development (CPD) Service Provider to provide not only SAICE members, but civil engineers across South Africa, with training at one of its many trade shows around the country.
SAICE Head of Training, Tom McKune concluded: “Since the initial approval of the principle of continuing professional
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By providing high-quality, CPDaccredited content at their interactive workshops, dmg Events aims to empower professionals, drive performance, and facilitate industry innovation.
Devi Paulsen-Abbott, vice president of dmg events, said: “We are extremely
Devi Paulsen-Abbott, vice president of dmg events.
dmg Events currently offers CPD accredited skills-building workshops at all of its events, working with prominent industry experts to provide extensively researched practical and technical content that equips visiting professionals with the knowledge to make their jobs easier and more effective. The new three-year verification removes the need to approve workshop content on an event-to-event basis.
The company’s portfolio of products comprises many industry-leading events in the energy, construction, hospitality and design, coatings, and transportation sectors, including flagship events such as The Big 5 Construct, Transport Evolution and The Hotel & Hospitality Show.
SKILLS DEVELOPMENT
dmg Events awarded three-year SAICE CPD Service Provider status
“This verification is a welcome recognition of the effective learning and development support that has existed at all of our trade shows for many years and speaks to the quality and reputation that we, as an event management company, have always strived to achieve,” Ms Paulsen-Abbott said.
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development many years ago, SAICE as an organisation has encouraged its members to keep abreast of developments and knowledge in their areas of expertise in order to maintain their competence. We welcome this opportunity to strengthen our ties with dmg Events, using the CPD framework to help professionals maximise their professional potential and overall business performance.”
proud to be awarded longer-term recognition by SAICE as a CPD Service Provider, which recognises our interactive event workshops as accreditable platforms to present learning activities for Continuing Professional Development.”
Today, leading events company dmg Events has announced a three-year certification as a recognised Engineering Council of South Africa (ECSA) Continuing Professional Development (CPD) Service Provider from the South African Institution of Civil Engineering (SAICE).
Images taken at dmg Events’ The Big 5 Construct Southern Africa 2022.
“This means that civil engineers can attend our event workshops – which are generally free of charge – to receive up-to-date, accurate industry knowledge, and remain accredited as per the body’s requirements.”
Ongoing staff training is an important career development pillar at City Lodge Hotel Group.
• Praise-God Khanyile, City Lodge Hotel Waterfall City
They have all received the certified designation cook, which is awarded to non-qualified chefs who have a minimum of three years of cooking experience in a formally brigaded kitchen. Each of the team members has submitted a portfolio of evidence to benchmark their skills and competencies, including a detailed questionnaire. These are assessed by SA Chefs and a designation applied (either cook, chef de partie, sous chef or head chef).
The National Department of Tourism held a graduation ceremony on 1 July 2022 and City Lodge Hotel Group honoured its graduates in a special event at City Lodge Hotel Waterfall
• Patience Thlaka and Portia Khomo, City Lodge Hotel Lynnwood
City on 11 August 2022. The celebration was attended by Thanda Madlala, deputy director of professional development at the Department of Tourism and her colleague Jabulile Galane, professional development officer; Pinky Maruping, vice president of SA Chefs Association and her colleagues Elsu Gericke, head of education and development and Thandeka Feliti, operations manager; Lindiwe SangweniSiddo, chief operating officer at City Lodge Hotel Group and group general manager food and beverage and top chef, Trevor Boyd. They were joined by fellow graduates from Irene Country Lodge and The Underground Bakery, who shared the special day. Cheering on the graduates were various general managers from City Lodge Hotel Group, highly experienced chef Stuart McClarty, owner of The Underground Bakery, and members of the hospitality industry.
Ms Gericke explained: “SA Chefs offers the chefs of this country a system whereby their hard work, skills and successes can be celebrated and recognised through a standardised system.
DEVELOPMENT
As a South African Qualifications Authority (SAQA) recognised professional body, the association is able to award designations, as registered with SAQA, to our professional members. All designations are underpinned by a recognised qualification. SA Chefs has also developed the designation through the RPL programme, which enables non-qualified chefs to obtain their designations. This programme does not replace a formal qualification, but rather recognises the experience and expertise of chefs who have not had the privilege of
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City Lodge Hotel Group congratulates chef graduates
he latest undertaking sees nine kitchen staff successfully complete the SA Chefs Association’s Recognition for Prior Learning (RPL) programme, conceptualised by the Department of Tourism and funded through CATHSSETA (Culture, Art, Tourism, Hospitality, and Sport Sector Education and Training Authority):
SKILLS
• Selby Rapeoa, City Lodge Hotel Fourways
• Peggy Moile, Town Lodge Roodepoort
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• Thapedi Shiloane, City Lodge Hotel at OR Tambo International Airport
• Idah Shokane, City Lodge Hotel Eastgate
Thanda Madlala, deputy director of professional development at the Department of Tourism, applauds the graduates, and said: “This is a happy moment! Recognition for prior learning is not a quick shortcut; it is about the assessment of skills and experience and proving that one is worthy of these qualifications and recognition. The National Department of Tourism is doing this as part of transformation and this is money well spent by the Department. Thank you to City Lodge Hotel Group for participating and supporting our development programmes.”
Ms Sangweni-Siddo said: “We offered the opportunity of designation through RPL to our kitchen teams and are delighted that these nine staff members have stepped up to put their skills and knowledge to the test, and been awarded certification and professionally recognised designations as cooks. This is an exciting milestone in their culinary careers and we applaud their commitment and dedication. As we grow our food and beverage offering as a group, we welcome the opportunity for our kitchen brigades to grow in confidence, creativity and expertise, guided by our general manager food and beverage, Trevor Boyd. This is also part of our group-wide continuous professional development that we encourage all of our staff members to undertake. This is just the beginning — we look forward to seeing our graduating cooks continue to learn, create and teach others.”
• Eunice Mahlangu, Town Lodge Johannesburg Airport
• Alvinah Mushavhanamadi, City Lodge Hotel Johannesburg, Barbara Road
formal education. It ensures that chefs can enjoy professional recognition within the industry, which is essential to furthering their careers.”
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Phafane Nkotsi, chief executive officer of Mohahlaula Airlines, said: “We are thrilled to announce our intention to launch Mohahlaula Airlines over the next year or so. It’s a service desperately required by Lesotho as the country grows economically and tourism picks up after the pandemic. We are looking forward to playing an essential role in driving Lesotho’s socio-economic growth.”
In South Africa reports show that the scrapping of Covid restrictions has opened up the meetings, incentives, conferences, and events industry with conferences and events being put back on the business calendar.
At this stage it is planned that the airline will operate three Embraer 145 aircrafts which carry 45-50 passengers at a time. The Embraer is a well-known and widely used commuter carrier.
“This is an exciting time for Lesotho’s aviation industry and most importantly, for the Lesotho traveling public who will now have a choice to fly on a local Lesotho airline that is competitively priced, convenient and reliable,” Mr Nkotsi said.
Airline operator, Mohahlaula Airlines has announced plans to launch a local Lesotho airline within the next year. The operation will initially service the Maseru to Johannesburg route with plans to extend to other destinations in South Africa also in the pipeline.
An aerial view of Maseru, the capital of Lesotho.
will open up employment opportunities for locals wanting to get into aviation. We will also launch an Aviation Training Organisation (ATO) beginning of quarter one, 2023. This opens a whole new world for locals,” Mr Nkotsi said.
During the past two years, the company has been operating a private charter, with cargo flights in and out of Maseru.
ohahlaula Airlines is one of two Lesotho companies holding an airline operating certificate (AOC) which allows the company to apply and operate a fully-fledged local airline out of Maseru.
“Mohahlaula is a local first airline, after the collapse of Maluti Sky, six years ago, meaning that not only will we connect locals to business and leisure opportunities outside of Lesotho, but we
Phafane Nkotsi, chief executive officer of Mohahlaula Airlines.
New airline set to take to the Lesotho skies
Kim Roberts, chairperson of SAACI added: “SAACI Congress 2022 brought back floods of memories and good feelings of our annual events held over the past few years. Everyone felt that sense of community with members, new and old, joining us
This year, the Congress aimed to provide both members and non-members the opportunity to engage, share their experiences, and learn about priority areas such as innovation, design thinking within the business events industry, and professional learning opportunities.
Speakers and delegates unpacked the advancements in areas ranging from sustainable events, destinations’ innovation in attracting events, as well as consumer trends, to the impact of technology.
SAACI Congress 2022 — ‘Eventing into the Future’
he Southern African Association for the Conference Industry (SAACI) Annual National Congress took place from 14-15 August at STIAS: Stellenbosch Institute for Advanced Study in Stellenbosch, Western Cape.
By Irene Costa.
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View from AmaZink, the welcome venue.
Melissa Baird, GDS-Movement and Jaco du Plooy, President Hotel.
Glenton De Kock, chief executive officer of SAACI, said: “Associations are the hidden glue of our society and economy. In delivering this year’s SAACI Congress, the association not only ensured that we bring our members together to build longlasting memories, but that we reaffirm the commitment that we must grow this
Recognising the abundance of change that the business events and exhibitions industry has experienced due to the immense impact of the Covid-19 pandemic, was behind the theme for the Southern African Association for the Conference Industry (SAACI) Annual National Congress this year, ‘Eventing into the Future’.
important sector of our national economy by maintaining excellence in how we go about our business as an industry.”
Hard at work, Madeline Mitchell, CECO Stellenbosch University and Corne Koch, Cape Town and Western Cape Convention Bureau.
“This could not be done without the contribution of our members, our partners, and the communities we serve. We look forward to seeing you all again, in a year.”
Elmarie Swanepoel, Southern Sun and Amanda Kotze-Nhlapo, South Africa National convention Bureau.
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Isibane se Afrika from Green Shoots, Tourism and Community Development, inspired delegates with the work she is doing to assist the community she lives in. The youthful, cultural group of dancers, that performed, from her community, left delegates beaming and motivated.
The Mayor of Stellenbosch, Advocate Gesie van Deventer and Wrenelle Stander, chief executive officer of Wesgro, welcomed delegates to Stellenbosch and reiterated the importance of business events for the region.
Seen at the Welcome event at AmaZink…
Mpho Mphago, South Africa National Convention Bureau and Corne Koch, Cape Town and Western Cape Convention Bureau.
Amanda Kotze-Nhlapo, chief convention bureau officer of the South Africa National Convention Bureau (SANCB), provided insights into the work being done by the SANCB and how the Bid Support Programme has been instrumental in the business events sector in South Africa. Ms KotzeNhlapo also touched on regional spread, and its importance, looking to the future.
SAACI CONGRESS REPORT BACK
Ronelle Pillay, Southern Sun; Ophelia Hardisty, aha, Alan Peckham, aha and Leandra Govender, Southern Sun.
Delegates at the Welcome Event at AmaZink.
The SAACI Annual National Congress offered delegates a platform to reconnect. The content was informative, inspiring and filled with knowledge and conversations that will indeed shape the business events industry into the future.
Thami Nkadimeng, MC for the SAACI Congress, kept the conversation flowing but also ensured good time keeping.
The South Africa National Convention Bureau (SANCB) celebrates 10 years this year, with many remarkable achievements.
At the Welcome event at AmaZink, from left: Elmarie Swanepoel, Southern Sun; Madeline Mitchell, CECO Stellenbosch University; Adriaan Fourie, Cape Town and Western Cape Convention Bureau, Merryl Fairfoot, South Africa National Convention Bureau; Zelda Coetzee-Burger, event and conference specialist and Bjorn Hufkie, South Africa National Convention Bureau.
Judy Lain from Prosek, offered new ways of doing things. After her presentation, delegates were asked to think about how to do things differently and to look at what
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in the gorgeous town of Stellenbosch. An apt town, as one of our premium learning and education hubs where we worked on delivering a programme that would inspire, educate and consider new ideas. SAACI 2022 will be one of those congresses we remember and has provided the association with the building blocks for a very exciting SAACI 2023.”
Bruce Wade, from PSASA, keynote speaker, offered a snapshot of laws to live by, and some thoughts on how the business events industry could do things a little differently, using technology.
Lerisha Mudaliar, Cape Town and Western Cape Convention Bureau and Projeni Pather, chairperson of AAXO.
Prineta Hufkie, Hyatt South Africa and Elmarie Swanepoel, Southern Sun.
clients require when they attend a congress or event. There were some great interactions and feedback from the various groups.
The last speaker of day one, Jeanneret Momberg, Visit Stellenbosch, gave us an overview of what is on offer in Stellenbosch.
Looking at the changing landscapes, Rashid Toefy facilitated the discussion and was joined by Thandubuhle Mgundlwa, acting chief executive officer of Johannesburg Tourism Company; Taubie Mothlabane, chief executive officer of CTICC; Bheki Dube, chief executive officer of Curiocity and Bheki Twala, TEBCO-SA. After a much inspiring congress, delegates are certainly more motivated and prepared to go and make a difference when ‘Eventing into the future’.
Seen on Day One of the SAACI Congress 2022 in Stellenbosch…
SAACI CONGRESS REPORT BACK
Michelle Bingham, Hyatt South Africa and Merryl Fairfoot, South Africa National Convention Bureau.
Glenn van Eck, Magnetic Storm and Liam Prince, Durban ICC.
Jeanneret Momberg, Visit Stellenbosch and Angela Lorimer, Hotel Sky.
Isibane se Afrika and a group of Green Shoots, Tourism and Community Development youth cultural dancers.
Happy Ngidi, Proudly South African reminded delegates that ‘Local is Lekker’.
Lindelwa Mthethwa and Dawie Mullins, Minor Hotels.
Kim Roberts, chairperson of SAACI and Jaques Fouche, Be-Moved.
The second day of the congress commenced with economist Daniel Silke, who presented on the volatile economic and political environment, in South Africa and the world. He left delegates more informed and overall, South Africa isn’t doing too badly but by no means does it mean we don’t have any challenges.
Melissa Baird from GDS-Movement and GDS-Academy unearthed what can be done differently in this changing world and what goals the business events sector should be moving towards when planning any event.
Nitta Sukha, South Africa National Convention Bureau and Bronwen Auret, Tourism Grading Council of South Africa.
The Welcome Event took place at AmaZink, a township theatre-restaurant, located in the heart of Kayamandi. Delegates were blown away by this amazing location with inspiring views, great local food and its vibrant entertainers.
Continuing on this path, Vincent Truter, Orlando.Joburg, explored forests and how nature can heal. This presentation moved into the garden area where MC, Thami Nkadimeng lead delegates in some ‘healing practices’ in nature.
Linda Ngcipe, and Bjorn Hufkie, South Africa National Convention Bureau.
Touching on ‘Purpose in a time of turmoil’, Dr Debbie Human-Van Eck, Stellenbosch University, urged delegates to ‘know your purpose’ and offered pointers on how to do this.
While Prof Gubela Mji, Stellenbosch University and director of the Centre for Disability and Rehabilitation Studies and Hillary Lane, AfriNEAD, provided some solutions and reiterated that communication is key when working with differently-abled individuals and offered some considerations.
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Lilian Hlabangane, CTICC and Gugu Mchunu, South Africa National Convention Bureau.
Lebo Lekoma from Sea Monster, took us into the Metaverse and what it meant and how it can be incorporated into the business events sector.
Speaker, Judy Lain, general manager and head of marketing operations, Prosek.
Advocate Gesie van Deventer, Mayor of Stellenbosch.
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Keynote speaker, Bruce Wade, PSASA.
Kavitha Dhawnath, Inhouse VTM; Mmabatho Sikhakhane, South Africa National Convention Bureau; Irene Vallihu, Durban ICC and Angela Lorimer, Hotel Sky.
Amanda Kotze-Nhlapo, Chief Convention Bureau Officer, South Africa National Convention Bureau.
Thami Nkadimeng, MC.
Rendani Khorommbi, Johannesburg Convention Bureau and Kim Roberts, chairperson of SAACI.
Wrenelle Stander, CEO of Wesgro.
Ella Tshishiku, Limpopo Tourism Agency; Esmare Steinhofel, ICCA and Zukiswa Ntwasa, Eastern Cape Parks and Tourism Agency.
Jeanneret Momberg, CEO of Visit Stellenbosch.
Kim Roberts, chairperson of SAACI; Thami Nkadimeng, MC and Glenton De Kock, CEO of SAACI.
Londi Khumalo, Wesgro; Madeline Mitchell, CECO Stellenbosch University and Lara Van Zyl, SAACI Western Cape.
Speaker, Isibane se Afrika, Green Shoots, Tourism & Community Development.
Liam Prince, Durban ICC and Lerisha Mudaliar, Cape Town and Western Cape Convention Bureau.
Bheki Twala, TEBCO-SA, Cilia Gomes-De Jesus, Mpumalanga Tourism and Parks and Peter Aspinall, SBS Conference and Exhibitions.
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Seen on Day Two of the SAACI Congress 2022…
Corne Koch, Cape Town and Western Cape Convention Bureau; Taubie Mothlabane, CTICC and Bjorn Hufkie, South Africa National Convention Bureau.
Michelle Booth, freelance conference, incentive and event management professional and Zandri Swartz, Century City Conference Centre.
Panel discussion: Facilitating the panel discussion, Rashid Toefy; Thandubuhle Mgundlwa, acting CEO of Johannesburg Tourism Company; Taubie Mothlabane, CEO of CTICC; Bheki Dube, CEO of Curiocity and Bheki Twala, TEBCO-SA.
Following the presentation: Into the Forests, Experience Design for Deeper Meaning by Vincent Truter, from Orlando.Joburg. Delegates were moved outside for an ‘outside activation’ with nature.
Presenting virtually, Happy Ngidi, Proudly South African.
CONNECT
Join SAACI and enjoy access to an inspiring network of industry professionals, while giving your business the professional status it needs to attract the attention of business leaders.
Speakers, Prof Gubela Mji, Stellenbosch University and director of the Centre for Disability and Rehabilitation Studies and Hillary Lane, AfriNEAD.
Learning | Growth | collaboration
Become
Dr Hugh Bartis, Nelson Mandela University; Daniel Silke, economist; Nick Buckland, Into Africa DMC and Bheki Twala, TEBCO-SA.
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Speaker, Dr Debbie Human-Van Eck, Stellenbosch University.
GROW the business events world
of inspiration, connections and world-class skills development.
THRIVE
Speaker, Lebo Lekoma, Sea Monster.
Keynote speaker, Economist Daniel Silke.
professional you’ve always wanted to be. Access the SAACI Academy and enter a
THE ASSOCIATION FORINDUSTRYCONFERENCELEADERS
SAACI unites , supports and educates the business events industry in southern Africa by creating sustainable environment for business growth
Kavitha Dhawnath, Inhouse VTM; Patricia Dunn and Irene Vallihu, Durban ICC.
Minister Kganyago, CSIR ICC and Pretty Mvune, ATKV.
Speaker, Melissa Baird, GDS-Movement and GDS-Academy.
Visit our online www.saaci-academy.orgwww.saacicongress.orgcommunity: +27(0)11 880 info@saaci.org5883
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What has been the biggest change you’ve seen in this sector?
I grew up in the Transkei and matriculated in 1999. I studied travel and tourism at Varsity College in 2001 but I was always drawn to the events industry. I then studied further at Varsity College in 2013 towards an event management diploma and I absolutely loved it. I have attended many short courses throughout my career, including a business management course, HR, finance for nonfinancial managers, health and safety, and more. Training and skills development is vital if you are to further develop yourself and your employees and I don’t think that I will ever turn down the opportunity to study further.
ooking at the business events sector, she said: “We have all been through the most difficult times these past two years as we have all been trying to navigate and manoeuvre around the pandemic that hit our industry so hard. For those that have successfully made it to the other end of the pandemic, I believe we have all had to change the way in which we do business, in one way or another. I know that plenty of positives have come out of the pandemic and, while we are still possibly in recovery, I truly believe that our industry is going to bounce back and become one of the main economic drivers in our country.”
Where did your career begin?
What do you enjoy most about business events?
I love working with people. I love creating experiences for people and offering them a service for their every requirement. I also love the challenge that the larger projects within our sector bring.
I began as a waitress, where my love for customer service and the hospitality industry grew. In 2007, I then moved to a receptionist position at the Home & Decor Expo Centre where I worked my way up to the function coordinator role and eventually, I was promoted as the business manager of the centre. This role included working closely with the tenants within the building, but what I loved the most was working in the conference centre and managing and running the bookings for this division. From there I began to have a better understanding of the events and conference sector and created formal policies and procedures for our business. In 2013, my previous employer, now landlords, weren’t happy with the inconsistent return of conferencing and decided to sell the conference and catering division of their business in exchange for a set monthly rental. I jumped at the opportunity of owning my own business and, in 2014, I officially began trading as the B and E Conference Centre.
My family is important to me. They motivate me to work harder and leave a legacy for them. I want my son to know the importance of hard work and I want my daughter to know that she can be and do anything she wants to. I hope to be a role model for them one day and provide them with many experiences throughout their lives that we might not have been able to if I weren't an entrepreneur.
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Melissa Palmer strives to ‘embrace the opportunity’
My hobby is to be an entrepreneur. Also, my husband and I like to plan music trivia and organise fundraisers in support of worthy causes.
Pre-kids I was a kickboxer. I stopped when I fell pregnant with my son, but I did attain my black belt in the sport and attended many national
Do you play any sports?
Where were you born and raised?
People are more willing to collaborate with each other as opposed to against and we all have each other’s back. Apart from the obvious shift to online and hybrid events, which had to happen due to Covid, I hold by the fact that human beings are social creatures, and that we need face-to-face interaction to succeed, learn and grow.
Melissa Palmer, 40, director, B and E Conference Centre, is a highly motivated and ambitious woman in business. “I love working on multiple projects that add value to my business, community and social peers. I love experiences and it really satisfies me to be able to create and organise an experience for other people to enjoy.”
Do you have any hobbies?
What role does your family play in your life?
What do you do for leisure?
What is your favourite book, film and TV programme?
I enjoy spending time with my friends and family. A braai with a wonderful wine or whiskey is great. We have a lovely holiday cottage in the Transkei and whenever we can, I love to visit there, unwind and relax.
What is your secret to success?
Missed opportunities. We have had the wonderful opportunity to work with young interns within our industry, and they are often on learnerships or programmes that require them to complete on-the-job training. These interns are mostly with us for 12 months and during this time, they have the perfect opportunity to shine and show us, as their host employer, their value. Through the internship programme we have employed many of
What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps?
our learners full-time as they really have added value to our business. However, we have had a number of learners that are just attending the learnership to get their monthly stipend and don’t care about the day-to-day work. This is a missed opportunity for them, as a learnership is a year-long job interview and could become permanent employment.
I enjoy sitting around a fire with a glass of wine, or spending time with my husband, children and friends.
The most impulsive thing I have done was to organise a milestone birthday for my husband and my business partner’s husband, on a cruise ship for 70 guests. It was an idea which stemmed into a holiday, which stemmed into a group booking on a MSC Cruise liner and we had the best time. Apart from that, I once went into a shop and pierced my belly button again after having both my kids. This was another impulsive action.
Who is your role model?
What has been your biggest challenge in this sector?
I have never limited myself to my job description. I have always offered my services beyond my role even if it meant that I was not remunerated for it. Embrace the opportunity to gain experience from your superiors, as they have worked hard to get where they are and are experienced in what they do. You can learn so much from them.
I don’t want to go on holiday to a big city where there is a lot of traffic or long distance travelling between activities.
TV programme: Friends and How I met your mother.
Who is your favourite movie star?
Robert Downey Jr. A close second is Tom Holland.
Who is your favourite sportsman?
What is the most impulsive thing you have ever done?
Michelle Brown, a businesswoman from Gqeberha who is in the business events space. Michelle has always been a big role model to me, and I look up to her with great respect. Michelle is very well-respected and works magic at every event that she has been a part of, and you can see when an event has been organised by Michelle. When I studied events coordination, I was told that Michelle was going to be my lecturer and that she was the best. I was very excited about this but unfortunately, she had finished lecturing at that time. When I finally met her, I could see why, and I have looked up to her ever since.
I would say that, working with the right people, who are like-minded and who have the same goals as you are key. I found a wonderful business partner, Natasha Carmody, who joined my business in 2017, and together we have done amazing things. She keeps me on the right track, and I do the same for her. Once you’ve found the right team, treat them well — they are invaluable to your business success. Also, transparency is vital.
I love Indian cuisine, the spices are amazing, and I don’t think there is a single curry I don’t like. I also love pizza — especially when my hubby makes it on the braai.
What is your dream for the future?
What is your pet hate?
I recently attended the SAACI Congress in Stellenbosch and we attended a dinner which was hosted in a local restaurant, called AmaZink, located in a township. My experience at this venue was amazing. I was intrigued by the performers, who sang and danced so proudly as South Africans and it made my heart happy to be a South African myself. It has inspired me to change my perception of certain areas, and to wear my ‘Proudly South African’ badge a little more boldly.
What is your favourite city?
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championship competitions. I then started CrossFit which was just a transformation for me in many ways. The sport itself encourages you to push yourself beyond your own limits and shows you that you can do more than what you think you can.
My favourite city is Gqeberha. I love my hometown. Why? This place has offered me so much opportunity and growth and it is just small enough to be well-known but large enough to enable you to have your own space. I love that we are able to invite friends for a braai at 5pm on a Thursday afternoon, and by 6pm, you have a house full of friends with the fire going. I love that everyone is so helpful, friendly and willing to support each other.
I would love to be Richard Branson for just one day. I would love to enter his mind and understand how he can take a simple idea and turn it into an amazing business adventure. I would learn so much from just understanding that process.
What type of holiday would you avoid at all costs?
Our biggest challenge thus far has been the lack of a formal and solid contract for a project that we did for a client in 2018. We laid out a lot of capital to get the project up and running and it was a success — however, we never expected the project to get postponed. This postponement clause was not included in our agreement, and it had a huge impact on our business. This, just pre-lockdown when the world shut down, was the biggest challenge as it made our experience through Covid just that much harder. We have learnt that, although it is a tedious exercise, we must get our paperwork spot-on before we embark on large projects that involve capital outlay.
What is your favourite sport?
Tia Claire Toomey of CrossFit. I’m in awe of her determination, commitment and grit!
I would love to empower our current team to successfully run all three of our branches without myself and my partners having to work directly in the business. We are currently working towards this goal. Once we have reached this milestone in our growth, I would love to work on a business that supports and grows the economy in our city. I would also love to be part of a team that brings new and exciting experiences to the people living in Gqeberha.
CrossFit is my favourite sport to take part in. To watch, CrossFit is great, but I love watching a game of rugby and supporting my favourite team.
Book: The Hunger Games Film: All the Marvel series.
If you could be anyone for the day, who would you be and why?
How do you relax?
What is the most memorable place you have ever been to, and why?
What is your favourite food?
• One, being the use of smart gadgets to enhance the in-home dining experiences;
His goal for the next five years is to become group executive chef of the Premier Hotel Group.
• second, turning meal kits into meal making activities;
• third, interest in foraging is on the rise;
My passion grew and I was very intrigued and pursued the career of being able to cook and please people around me,” Avikar said.
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In terms of challenges facing the industry, Avikar said: “The lack of proper in-service training and guidance.
the Premier Lodge Group. “I was working simultaneously to achieve the required targets for the four properties,” he said.
by winning the Rooi Rose chefs competition whilst in his matric year. His career commenced as a chef de partie at Mount Nelson Hotel in Cape Town.
“I have worked at Mount Nelson with chef Rudi Liebenberg, the One and Only with Gordon Ramsay, then moved back to Johannesburg, where I freelanced during the 2010 Soccer World Cup, catering for Italian and German team management. I then joined the esteemed catering company, By Word of Mouth as a head function chef. Following that, I worked as an executive event manager at Discovery Health, honing all aspects of front and back of house. Thereafter, I worked through many big corporations, running kitchens within the Sandton and Johannesburg area.”
He added: “My highlight thus far is being a private chef to the Proteas, as well as the Indian national team, and to top it all off, I catered at the presidential inauguration, in 2019, for President Cyril Ramaphosa and seven hundred other presidential delegates.”
Avikar Ramnath, 32, executive chef of Premier Hotel Quatermain & Premier Hotel Falstaff, has been in the industry for 13 years. His interest in cooking began at the young age of six.
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Avikar said that he loves what he does because it allows him to multitask, reach demanding targets, and be able to share his skill and knowledge with a team who aspires to be better than they were yesterday.
Avikar Ramnath — find a good balance of work and play
From a global trends perspective, he said: “The pandemic has seen the following changes occur globally:
Avikar’s advice to professional conference organisers (PCOs) is: “Fit in with what the client requires, be honest and upfront with capabilities of delivery standards and blow the socks off of your client’s expectations.”
When asked about food trends, he said: “I have seen a move to ‘beyond meat’, with healthier food options coming to the forefront. There is a bigger move towards vegan and super food options.”
Born and raised in Pretoria, after school he qualified in 2007 at Prue Leith Chefs Academy based in Centurion, on full scholarship
Before joining the Premier Hotel Quatermain & Premier Hotel Falstaff, he was group executive chef and group food and beverage manager for four hotels in
started assisting my mom in the kitchen doing small tasks.
• and lastly, the exploration of the sober curious movement.”
Avikar is married to Prea. “Prea is the love of my life and my better half. We have two gorgeous kids, Teshaan who is 15 and Nihan who is just three. I have been married for six years, going strong.”
His advice for newcomers aspiring to become a chef is: “Work hard, read and apply yourself. This is a wonderful industry, but a very demanding one, so try to find a good balance of work and play and always do the right thing, even when no one is looking.”
“I love golf, indoor cricket and fishing. When I’m home, I love to cook with the family and just enjoy the little things life has to offer,” he said.
The support structures of up-and-coming chefs with the likes of more chefs associations wanting to assist and guide young professionals.
Double Jameson on the rocks (two blocks) with a dash of Appletiser.
What trends are emerging in the conference industry, regarding food?
What is your favourite food? Homemade gourmet hotdogs.
www.businesseventsafrica.com
What has remained constant in this industry?
What is your favourite beverage?
What is your great love?
Yes, most certainly. Another aspect of me that no one knows is that I have my national colours for athletics and golf as well as indoor cricket, and I think running a 100m final or taking part in any world event final and competing against equally talented individuals is a nerve-racking feat.
There are a lot of fly-by-night schools that take hard earned money from parents, sponsors and family members, promising that kids will get the proper qualifications and gain the correct knowledge. Unfortunately, these students don’t get the correct training and some, once qualified, are overworked and sometimes underpaid and just want to get out of the industry as quick as possible.”
What is your signature dish?
For leisure Avikar enjoys watching sport. “I am a sports fanatic. If I am not watching, I am playing, and if not playing, I’m supporting.”
Being a dad and husband to my wife and kids, as well as my passion for being a chef and creating new dishes, and lastly, being able to make people feel something when they eat my food.
What is your pet hate?
Are you adventurous?
Authentic Indian mutton curry with homemade garlic naan bread, with minted cucumber raita and a banana and coconut chutney. This dish may be paired with a Meerlust Rubicon 2008.
People who talk the talk but can’t walk the walk.
Healthy food on the go, incorporating superfoods to sustain concentration and mental wellness stimulation.
• BON Hotel Rustenburg (North West)
BON Hotels has been providing hotels, resorts and lodges with their renowned management, marketing and administration systems, their acclaimed blueprints and business plans to ensure their full potential in South Africa, DRC, Namibia, Uganda, Nigeria, Ghana and Ethiopia. While hotel, lodge or resort owners may indeed have a vision for their properties, the BON Group has the foresight and experience in operating under tricky African conditions, whilst managing expectations for the owner in terms of budgets, marketing and other planning that goes into the running of a hospitality business.
• BON Hotel Waterfront Richards Bay (KwaZulu-Natal)
In terms of BON Hotel’s South African footprint, the Grand Daddy Hotel joins:
ow known as the Grand Daddy Boutique Hotel by BON Hotels, this iconic city-centre establishment has been operating as a hotel since 1895. Previously known as the Metropole, it’s famous for its landmark Victorian architectural grandeur, its antique furnishings and elevator, its unique Rooftop Airstream Trailer Park and cinema, and the unconventional décor and vibe that
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• Protea Hotel Durbanville (Cape Town, Western Cape)
“We know that this is a great fit,” says Stehlik. “BON Hotels prides itself on developing its people and delivering the best service. We can leverage things like our loyalty programmes, staff development, community outreach and in-depth industry knowledge to improve the customer experience. The best thing about BON Hotels is that each of our properties is so different, catering for different aspects of tourist or business travel. Grand Daddy is perfect for the visitor looking for something completely
• BON Hotel Bloemfontein Central (Free State)
• Royal Palm Hotel and Apartments by BON Hotels (KwaZulu-Natal)
Bon Hotels takes over Cape Town’s Grand Daddy
• BON Hotel (KwaZulu-Natal)Empangeni
is quintessentially Capetonian.
“It’s an honour for us to partner with this landmark hotel,” says Guy Stehlik, CEO of BON Hotels. “This is our second hotel in Cape Town, and we are looking forward to building the Grand Daddy legend. We know that international tourism is returning to South Africa and we are excited to be playing a role in putting the Grand Daddy back on the map.”
different and completely memorable.”
• Shishangeni by BON Hotels (Mpumalanga)
• Mountain View by BON Hotels (Mbabane)
About BON Hotels
Driven by the ethos of ‘Good people. Good thinking. Good feeling’, BON Hotels believes in creating loyalty among their guests, suppliers, hotel owners and stakeholders, by bringing a relevant and owner-focused approach to every aspect of hotel administration, management and marketing.
The Grand Daddy Boutique Hotel by BON Hotels is known for its unique accommodation experience, exceptional service and world-class hospitality. The new partnership is a step forward for both the hotel and the management company.
• Buckler’s Africa Lodge by BON Hotels (Mpumalanga)
• Cape Diamond Boutique Hotel by BON Hotels (Cape Town)
• Grand Daddy Boutique Hotel by BON Hotels (Cape Town)
Founded in 2013, by hotelier and businessman, Guy Stehlik and his management team – with a collective 127 years in hospitality – BON Hotels is a South African-based hotel company that manages, markets, administrates and owns hotels, lodges and resorts throughout Southern Africa, as well as West and East Africa — a fast-growing, exciting and leading African hotel group.
Guy Stehlik, CEO of BON Hotels.
BON Hotels, the South African-based hospitality management group, has recently joined hands with the iconic Grand Daddy Boutique Hotel in Long Street.
Serving the entertainment industry
We even share a ‘sports group resume’ with our staff, so they are equipped to look after the sports team’s specific needs.”
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The Radisson Hotel Group has rearchitected the ‘hybrid office’ concept in a realignment of its offerings to meetings, incentives, conferences and events for business travellers.
Radisson’s partnership with leading digital conferencing platform Zoom, is another way in which the brand is continually innovating to enhance its business guest experiences.
Radisson consequently created the Hybrid Room concept, which brings together the facilities of a modern office with the comforts of a contemporary hotel room. “So, if an executive is travelling for business, he or she will have everything they need in one space — free, fast, and secure Wi-Fi connection, excellent video conferencing capabilities, a printing service, HDMI and portable USB hub, charger, and adapters, and a portable Bluetooth loudspeaker (on demand),” said Tim Cordon, senior area vice president, Middle East & Africa at Radisson Hotel Group.
Targeted solutions
“As business returns to the ‘new norm’, and meetings, conferences and events recommence, companies and brands are once again gathering in person, but with the need to incorporate digital connectivity, as they have realised the value – and cost savings – of being able to connect locally and globally in one space, at the same time,” Mr Cordon said.
“This means having meetings facilities that cater to this hybrid meeting demand, as well as accommodation facilities that meet this need.” The Radisson Group has always prided itself on the exceptional quality of its hotels’ meeting and conferencing facilities, many of which are now amplified with state-of-theart technology to ensure seamless digital meeting and conferencing experiences.
Sports teams
“Radisson understands that every industry has specific and individual requirements when facilitating a meeting, event, conference, or exhibition,” Mr Cordon said, “so we tailor our offerings to ensure that the experiences of guests from multiple industries are perfectly aligned to their needs and expectations.”
Radisson rearchitects hybrid office and meetings concept
For travelling sports teams, for example, the Radisson Hotel Group is the first and only hotel company to offer a designation for sports groups, with skills attuned to this specialty market. “Our Sports Approved Programme is supportive of the needs of athletes,” Mr Cordon said, “with services designed to allow a travelling sports team to rest, regroup, and recharge while staying focused on their goals.
Exhibitions and bigger events
Across the Radisson’s portfolio of hotels, there is a selection of larger venues that can host congresses, exhibitions, conferences, and big product launches. Radisson appoints a single point of contact for event organisers, to streamline the planning, management, and execution of events at the venues. There is also access to business centres, unique catering solutions, and on-site visa assistance.
Healthcare events
The healthcare sector has specific ethical and regulatory requirements that govern the industry, and the Radisson ensures that its teams are equipped with the knowledge and understanding of all applicable regulatory codes. “Our healthcare solutions are designed to save healthcare guests time and money and deliver operational excellence while being part of their company’s risk management solution,” Mr Cordon said. “Compliance is vital in the healthcare sector, so the Radisson supports a rigorous review process of its key healthcare venues to ensure compliance with specific requirements, and uses tools to maximise the approval process, saving time with site inspections.”
Partnered with Zoom for heightened digital experience
Hybrid rooms offer home-office environment - with extras
“This partnership affords our business guests the best possible streaming communications experience — from wireless presenting and one-click sharing, to intuitive presenting with fewer touch-points,” Mr Cordon said. “And, with security always being a top-of-mind priority, there are also robust security settings in place to ensure disruption-free meetings.”
Radisson Resort Saly.
Connecting global teams
The Radisson has a program built to fulfill the entertainment industry’s specific travel and hospitality requirements. “Services, facilities, privacy, and safety are all geared toward supporting our entertainment industry guests, whether they’re facilitating movie and TV productions, celebrity travel, band and show tours, or on-site fashion shows,” Mr Cordon concluded.
he hotel group has noted that the ‘modern office’ has been redefined globally to incorporate the flexibility to work from home, work from a space that offers the comforts of home but with state-of-the-art facilities and high-level business support, or a blend of both. As a result of this, Radisson Hotel Group is proud to speak about its value adds and how businesses and individuals are able to make use of it.
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Globally, the Radisson has hosted events for guests from diverse sectors, from financial and healthcare to automotive, sports, and entertainment. “We recognise the importance of each sector in our social, financial, and cultural economies, so we place great emphasis on delivering meetings, events, and conferencing experiences that align with each industry’s needs and expectations,” Mr Cordon said.
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as a collective and pan-African approach to boosting intra-Africa travel. Keynote messages at the session will be delivered by AfCTA Secretariat, UNECA, SADC Secretariat executives and others.
The 5 TH Africa Tourism Leadership Forum (ATLF) and Awards, scheduled to take place from 24-26 October in Gaborone, Botswana, will host a roundtable discussion amongst chairpersons, CEOs and executives of private sector tourism associations and bodies across the continent.
The ATLF 2022 programme will be delivered by renowned speakers from across the globe. These include H.E. Elias Mpedi Magosi – executive secretary, SADC secretariat; Hon. Dr. Ibrahim Awal, minister of tourism, arts and culture, Ghana; Hon. Heather Sibungo, deputy minister of environment, forestry and tourism, Namibia; Emily Mburu-Ndoria –director, trade in services, investment, IPR and digital trade, AfCFTA, Ghana; Senthil Gopinath – chief executive officer, ICCA, Netherlands; Dr. Rob Davidson, managing director, MICE Knowledge UK; John
Friel, country manager, Travelstart, South Africa; Didier Scaillet, chief executive officer, Meeting Profile, Belgium; Michaella Rugwizangoga – chief tourism officer, Rwanda Development Board (RDB); Adefunke Adeyemi, secretary general of the commission, African Civil Aviation Commission (AFCAC); Moseketsi Mpeta, head, tourism and services, IDC; Elcia Grandcourt, director, Africa Department UNWTO and many more.
ATLF is a gathering of industry thought leaders that aims to advance intra-Africa travel, entrepreneurship, women and youth empowerment and recognise industry change-makers through the Africa Tourism Leadership Awards.
As a Pan-African forum, ATLF and awards are used by African tourism industry leaders as a platform for doing business, advocacy, learning, sharing of experiences and knowledge, and ultimately devising firm implementable actions to stimulate intra-Africa travel growth and development.
Africa Tourism Leadership Forum & Awards — to be hosted in Botswana
his leadership session is aimed at prioritising the role that national tourism private associations and bodies have in unblocking intra-Africa travel bottlenecks, especially given the decrease in non-African inbound travel as result of Covid-19.
It is worth noting that participants of 2022 ATLF are set to benefit from one-on-one business-to business engagements, conversations and networking sessions as well as desktop exhibitions.
To appreciate and strengthen the role being played by the African Tourism Private Sector, ATLF 2022 will host a Private Sector Roundtable Session as a meeting of African countries’ private sector tourism associations to craft an action-oriented and functional panAfrican private partnership initiative. The purpose is to intensify advocacy and promotion of intra-Africa travel inclusive of both inbound and outbound travel to a pan-African apex body or association. In line with this, all Chairpersons, CEOs and executives as well as technical persons of tourism boards/authorities and associations are invited to register, participate and contribute toward this landmark project
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Our clients and partners include, but are not limited to, UNWTO, World Bank, Mastercard Foundation, NEPAD, AfCFTA, South African Tourism, Ghana Tourism
Contact details: For more information about the awards partnerships, sponsorships, registration, and enquiries, please contact: Ms. Rejoice Chishamba Email: rejoice@africatourismpartners. com
Tel: +27 (0) 11 318 1741 or +27 (0) 81 303 7030.
The World Tourism Organization (UNWTO) is the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism. As the leading international organisation in the field of
Authority, Tourism KwaZulu-Natal, Rwanda Development Board, Rwanda Convention Bureau, Rwanda Chamber of Commerce, SAACI, RwandAir, SAA, Ethiopia Airlines, Tanzania Tourism Board, Kenya Tourism Board, Uganda Tourism Board, Gauteng Tourism Authority, Zimbabwe Tourism Authority, Tourism Business Council of South Africa, Nigeria and more.
About Africa Tourism Partners African Tourism Partners (ATP) www.africatourismpartners.com—is a
UNWTO-affiliated award-winning panAfrican tourism development and strategic destination marketing advisory firm. The firm specialises in tourism and MICE strategy formulation, investment facilitation and promotion, research, master planning and destination market development and capacity building across Africa’s travel, tourism, hospitality, aviation and golf sub-industries.
About UNWTO
tourism, UNWTO promotes tourism as a driver of economic growth, inclusive development and environmental sustainability and offers leadership and support to the sector in advancing knowledge and tourism policies worldwide.
TOP TIPS
Working from home has a host of benefits that have been highlighted over the past year. However, refining our social skills is not one of them. For both introverts and extroverts, more time spent at home as a result of the pandemic has increased social awkwardness. A recent BBC article titled, ‘Why we may all need to re-learn to socialise’, cites that this could be a result of the brain’s amygdala actually shrinking with less time spent in community with people. Not to worry, for business events, simple ‘event warmers’ or group opening activities that encourage conversation with attendees can fire start attendees’ brains and sense of connectedness.
olleen Lategan, Radisson Blu Hotel Waterfront banqueting manager, has been part of the events and banqueting scene since before the pandemic. Below, she shares five ways to reimagine what your next business conference might look like.
“Ideas for ‘event warmers’ could be signs placed around the event that encourage elbow greeting strangers,” Ms Lategan added.
Give more thought to the user experience and event-tech
Don’t just switch back to pre-pandemic catering options
“There’s no doubt that the pandemic has revolutionised the way that events are held and designed. What is also true is that, for the most part, these changes will and have likely improved the way we organise events and set up occasions to socialise with one another professionally,” Ms Lategan concluded.
Additionally, factor in that at every event there should be a social media element. For their entertainment and in order to follow what other delegates are up to, people want to engage with the event on TikTok or Instagram and via hashtags.
Pandemic meeting and event design
Upload content as the event happens, to allow attendees to watch videos or view stories about the event as it occurs, and encourage attendees to upload their own content, too, using a predetermined hashtag.
Colleen Lategan, Radisson Blu Hotel Waterfront banqueting manager.
Checking that technology is working properly and that presentations and speeches are stimulating, interactive, and interesting can help to create positive user experiences.
Edutainment
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Open spaces, hand sanitiser on tap, and event facilities that have conferencing tech and can offer a range of platforms for attendees to meet, have become standard requirements. Today, both personal and online safety should be factored into the planning of any conference. Free WiFi access should include security for each user and guests should be given the option to wear masks or socially distance wherever possible.
The pandemic pushed everyone into more of a digital space. Children are now able to attend a new school virtually, from anywhere, and events are no different. The growth of digital has given rise to the term ‘edutainment’ for business events where a section of an event is both entertaining and educational. Even the more seasoned professional would benefit from a group session or talk with a professional coach on topics like negotiating skills or the soft skills everyone can learn about like teamwork, story-telling or critical thinking.
It’s great that events are in-person again, however precautions around the spread of germs are still key. Many attendees will be looking forward to eating something different to the usual homecooked meal but, even though restrictions are no longer in place, many will still want to see that extra precautions have been taken. “At our hotel, we individually plate most items. The food is displayed buffet style, with serving cutlery, and we ensure that all stations have sanitiser present, for those that want to disinfect before touching the gear,” Ms Lategan noted.
Networking is important for professionals in any industry and the events of the past two years have made it hard for that to be done in larger groups. Now we’re seeing a comeback for business conferences, expos, and symposiums, but they’re a little bit different. Changes that we might see include hybrid or both physical and virtual attendance, new thinking when it comes to catering, and meet-and-greet sessions with a twist.
businessReimaginingconferences
Highlighting introversion
Today, almost every event will have some element of hybrid technology. This could be a speaker dialling in from overseas, or the option of both virtual and physical attendance, for example. With this added technological nuance, event organisers will need to include teams who are knowledgeable
with event-tech and user experience. Event-tech includes the use of platforms like Zoom, Microsoft Teams, or virtual event platforms such as Welcome. They also need to ensure that any microphones, screens, and function of the digital technology is secured and in place for the event.
“Another idea could be to pair attendees together in groups of two at the beginning of the event and have them ask each other three questions to remember until the end of the event. At the end of the event, they are paired with the same person to share the answers to those questions with each other.” Little elements like these can ease social awkwardness and add laughter, and connection, and bring about shared feelings of re-learning to socialise.”
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The grey in greening (Part 2)
The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry.
A good example of this is pens. It’s probable that most pens on the market are made in China, so look for ones made from sustainable materials such as cardboard, sugarcane or even wooden pencils. Also look for ones that are reusable or will last well, and which can be disposed of responsibly when they no longer work.
Event greening – incorporating sustainable practices into how an event is managed – can be a confusing space. In this two-part series, the Event Greening Forum unpacks a few common dilemmas, addressing the sustainability issues at stake and what is the better option to do.
She added that buying a locally made polyester t-shirt is preferable to buying an imported organic cotton t-shirt, but cautions, “Be aware that sewing a button on a shirt means one can call it ‘locally manufactured’, although it is not supporting our local economy. Always do your research and ask lots of questions.”
Instead, she advised that you speak to your recycling partner to clarify what can and cannot be recycled. Some recycling companies recycle everything, while others may not accept certain recyclables because they are not very profitable. Ideally, try to make use of a recycling service provider that recycles everything that can be recycled — in other words, they are not only profit-driven, and can accept all recyclable waste you send on to them.
Carmen Jordaan is the director of Whole Earth Recycling in Randburg, Johannesburg. She said that neither option is ideal; “We don’t want recyclables to end up in landfill. At the same time, sending non-recyclables to a recycling depot means that they must send it to landfill. This carries a cost, and means that the waste ultimately travels further and therefore has a bigger carbon footprint. (This type of waste is often bulky and can add up to many truckloads over time). It also adds to the sorters’ workload, which takes away from their income.”
If you would like to know more about event greening, visit www.eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries.
made locally, I would encourage choosing the more sustainable option. This helps to create awareness and demand for sustainable products and brands.”
Take away: Talk to your recycling partner about what to do.
The answer to this depends on if there are local options available, says Grace Stead, a sustainability consultant for the events industry and founder of Steadfast Greening. If there are, she advocates that you always support local businesses. This creates social sustainability and can reduce the miles travelled, and therefore carbon footprint of the product in question. An example here would be to choose locally grown fruit and veggies for your food service rather than imported ones — even if the imported ones are organic.
Ms Stead continued: “Where something is not
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biodegradable plastic, adds Carmen; “It looks like plastic, but it cannot be recycled and in fact will ruin a batch of recycling if it accidentally gets included. Instead, it must be composted under very specific conditions and, even then, many industrial composting facilities won’t accept it. If you want to use this at your event, do your homework and make sure you have a proven and safe way to dispose of it.”
About the EGF
Want to know more?
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T: 082 891 5883 E: lynn@eventgreening.co.za
LynnContact:Mcleod
If you know of any materials that cannot be recycled, you may also request that your event suppliers and service providers do not use them. This should improve your recycling rates. One material that can confuse people is
The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.
f you are not sure something can be recycled, is it better to put it into the recycling bin or the landfill bin?
Sometimes things are not so clear cut, as is the case with T-shirts. South Africa has a textiles industry, but it cannot always compete with bigger markets in terms of cost and capacity to deliver large orders quickly. “This is a common stumbling block in the eventing space, where decisions can be delayed to the last moment. But deliberate and careful planning can overcome this,” Ms Stead said.
Take away: Local is lekker.
Should I choose products, with green credentials, that have been imported, or rather use local products that are not as sustainable?
I
winter (June to August 2022).
The international round-trip price for spring appears to be as little as about R12,700 on average, while it was over R17,000 during the winter period.
2022 2021 2020
South Africans could see more rands stay in their pockets, as the price of flights is likely to drop as the spring season starts. This is welcome news for cost-fatigued travellers, who have been facing rising airline ticket prices, both internationally as well as to local destinations this year.
savings while still getting to do a trip across the country or take that longdesired journey abroad. There are always seasonal flight price changes that travellers can benefit from. This spring flight prices are currently seeing an even bigger decrease compared to what we observed before the pandemic,” noted Laure Bornet, general manager, KAYAK EMEA, which manages Cheapflights.co.za.
Average flight prices for travelling in South Africa over the next three months see a drop of about 12 per cent, compared to prices recorded for travels happening in the June to August 2022 period. SA’s travellers can book a domestic flight for about R2,300, on average to have a trip this spring.
Flight price relief is on the itinerary for travellers, this spring
International 26% decrease 12% decrease 12% decrease
www.businesseventsafrica.com38 Business Events Africa September 2022 PAGE STRAPSAEC NEWS
n fact, South Africans travelling during the winter months (June to August) saw an almost 20 per cent increase in the cost of flight tickets this year compared to the same period pre-pandemic, according to data* from global travel search engine Cheapflights.co.za.Amongmanyreasons behind this significant rise in flight prices might have been the folding of local carrier Comair, rising fuel costs, and airport chaos following an increase in demand for flights as travellers spread their wings after travel restrictions were finally eased. However, relief is in sight as Cheapflight’s flight search data in the June to August 2022 period, shows around a 26 per cent decrease in flight prices for long-haul destination trips during this spring (September to November), compared to the travel period over the past
“Passengers who plan their travels strategically and fly out of peak season this year can stack up the
Domestic 12% decrease 9% decrease 1% increase
Destinations Avg. % change in flight prices based on search data for travels in September-November vs June-August
Looking at flight prices from June to August versus September to November, over the past three years, the seasonal price drop in flight prices in 2022 is notably significant.
Ave. return flight price, ZAR in Spring, 2022
The founding Associations of the SA Events Council have consistently provided essential information and support on event safety, business relief and venue capacity. Ensure you are ready for business by engaging with your association today.
Turkey, Jeddah in Saudi Arabia, Malé in Maldives and Bangkok in Thailand. Closing the list are Athens, Greece, and Vienna, Austria. With an average round-trip economy price of around R12,000, these are among the most affordable European destinations and a good starting point for South Africans looking to travel to this part of the world.
www.businesseventsafrica.com Business Events Africa September 2022 39 PAGE STRAPSAEC NEWS
Building back Exhibitions and Events together!
Destinations
10 destinationslong-haul where SA travellers can fly for less than R12,000
With the average international return flight cost being around R12,000 over this spring period, Cheapflights.co.za reveals the 10 best-value long-haul destinations that travellers can visit within this budget.
Heading up the list are UAE destinations Abu Dhabi and Dubai, tourist hotspots and some of the commonly used connecting airports in
the region, which have average flight prices of below R10,000, respectively. Indian destinations are also becoming more accessible, with flights to Mumbai and New Delhi below the R11,000 mark which is great news for the Indian community in South Africa and everyone else who is keen to experience this unique, ancient culture. These are then followed by Istanbul in
Jeddah, Saudi Arabia 10,807 Malé, Maldives 11,066 Bangkok, Thailand 11,430 Athens, Greece 11,536 Vienna, Austria 11,715
Abu Dhabi, United Arab Emirates 9,339 Dubai, United Arab Emirates 9,883 Mumbai, India 10,026
hello@saeventscouncil.org
New Delhi, India 10,723 Istanbul, Turkey 10,736
www.businesseventsafrica.com40 Business Events Africa September 2022 PAGE STRAPEXSA NEWS
The Inkosi Albert Luthuli ICC Complex, which comprises of Durban International Convention and Durban Exhibition Centre, EXSA’s patron member.
The Durban Exhibition Centre — Africa’s leading exhibition centre
XSA puts the spotlight on the Durban Exhibition Centre (DEC).
The DEC is an extremely popular,
multi-purpose venue, offering a range of venue options. The DEC is an ideal venue for exhibitions, conferences, weddings and banquets. The venue is home to many well-established expos and consumer shows.
E
The DEC offers two large halls totalling 9,600m2 and boasts the option of additional side/breakaway
Strategically located near Durban’s central business district, just minutes from hotels and beaches. Within close proximity to South Africa’s busiest port and approximately 30 minutes from King Shaka International Airport.
venues, including outdoor areas that complement the subtropical Durban weather. Clients can choose from a number of standard floor plans, showing various seating styles and maximum capacities in each venue, or our team of graphic artists can also customise a floorplan specific to your unique event’s requirements.
• The MamaMagic Baby Expo
CONTACT DETAILS
PO Box 155
• Comrades Marathon
• Decorex
• Spar Back to School Trade Show
Postal Address
Tel: +27 (0)31 360 1000
E-mail: sales@icc.co.za Website: www.icc.co.za
• Durban Business Fair
Fax: +27 (0)31 360 1005
The Durban Exhibition Centre is an ideal venue for any function and has staged some of the most prestigious exhibitions in the world:
www.businesseventsafrica.com Business Events Africa September 2022 41 PAGE STRAPEXSA NEWS
Inkosi Albert Luthuli ICC Complex, 45 Bram Fischer Road, Durban
Durban 4000
• House & Garden
Physical Address
• Africa’s Travel Indaba
• Soek Al Ansaar
Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...
• Tapping into the expertise of DMOs and CVBs can result in exciting new experiences and additional resources to support programmes.
www.siteglobal.com
• Incentive travel buyers expect hotels to honour the destination by both embracing the unique elements of their surroundings within the experience they offer, but also delivering incentive-level service.
To view or download a copy of the full report, please visit The IRF’s Decision Drivers 2022 www.theIRF.orgwebpage
As incentive travel programmes rebound to meet pent-up demand, expectations are higher than ever.
DMOs, and CVBs who bring together critical programme elements in a way that is seamless for the planner, and can demonstrate their ability to execute as promised, will come out ahead.”
What we’re all about: motivational experiences
Email: info@sitesouthernafrica.com www.sitesouthernafrica.com
Contact
T
he IRF’s new report, Decision Drivers 2022: Elevating the Experience, explores incentive buyers’ current priorities, considerations, and challenges in designing incentive travel programmes that meet the changing demands of today’s workforce.
In August, the IRF, in conjunction with Destination Canada Business Events, gathered a group of corporate incentive programme owners and third-party incentive house executives, from across the country, who met in person at the Fairmont Chateau Lake Louise, Alberta Canada. The group participated in roundtable discussions and shared their insights on the programme elements, desired outcomes, and top considerations when selecting incentive travel destinations.
“Experience, authenticity, and wellness are driving the decisions for today’s incentive programme owners,” said Stephanie Harris, IRF president. “Hotels,
Insights shared by incentive travel buyers in Decision Drivers 2022: Elevating the Experience include:
• Consistency in delivery and staffing is an area of significant concern. This uncertainty means increased need for transparent conversations between suppliers and programme owners.
Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.
decision-makers.
Decision Drivers 2022: Elevating the Experience
• Many US companies continue to prefer keeping participants close to home and are reconsidering destinations that offer immersive and different experiences without creating uncertainty.
• While some companies are open to emerging destinations, they are not willing to compromise service or luxury when considering a new, off-thebeaten-path destination.
Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.
Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.
Why we do it? Business results!
• Thoughtful use of the environment, creative and authentic education about the area, and meaningful immersion into local culture are drawing in programme owners and
SITE NEWS
With the goal of retaining top performers and attracting new talent, incentive travel programmes are expected to deliver unique, memorable experiences.
• Programme winners want free time to explore on their own. Planners are choosing destinations that have a variety of experiences nearby for participants to take in on their own time.
As exhibitors take to the exhibition floor again this year, organisers have witnessed their skillful use of their digital footprint for successful interaction with the right target market on their stands.
As the exhibition market opens for business, it is reassuring to see the resurgence of consumer exhibitions; after all, it has repeatedly proven to be the best marketing platform to achieve a multitude of objectives, from product launches to sales, customer engagement, brand awareness, media exposure, and research.
By Projeni Pather, AAXO immediate past chair.
D
In the face of Covid restrictions in the first half of this year, consumer markets were still ready to get out of their homes and enjoy the whole sensory experience that exhibitions offer. Consumer shows are defined by many themes, from outdoor to hunting, culture, décor, motoring, or babies; these consumer markets are firm followers of the shows they attend. They want to
know about the latest and greatest in their area of interest; rightly so, they have seen it on social media, and now they are desperate to experience it in person. Organisers have refreshed and reimagined their exhibition offering to meet this consumer need. Alongside the dynamic economy, the landscape has changed; exhibitions have a new market with a new mindset. But as organisers, we have kept our finger on the pulse despite not having any expos over the past two years; we kept up the engagement and the interaction with our audiences. The opportunities for expansion, partnerships, collaboration, and brand experiences in the exhibition space are unlimited. “To infinity and beyond!”
espite being unable to host exhibitions over the past two years, organisers have seen an influx of exhibitors ready to participate again. No exhibitions are meant to have limited face-to-face engagement for seasoned exhibitors, resulting in a decline in turnover and many companies closing or scaling down.
their participation on the exhibition floor. This robust alignment of the two platforms makes for an even better exhibition ROI.
Let’s grow the exhibition industry by investing in our young professionals.
www.businesseventsafrica.com PAGE STRAP
Consumer expos — “to infinity and beyond!”
Despite digital marketing making rapid headway in the marketing space due to the immediacy of its nature, it still taps into only two senses: sight and sound. Exhibitions invoke a truly immersive experience by tapping into all five senses, eclipsing the impact of digital marketing. 2022 has seen brands actively utilise digital tools to boost
AAXO NEWS
COMMITTEE:
e: Mabuyitarannum@jellyfishcatering.co.zaMosia
Ansu Colditz
c: +27 (0)82 9064 198
t: +27 (0)82 387 5324
t: +27 (0)860 111 625
e: liam@hott.co.za
c: +27 (0)82 457 8071
EXSA Deputy chairperson, Head of WC forum: Jacqui Nel (EC)
Treasurer: Sibusiso Mncwabe c: +27 (0)83 477 5536
c: +27 (0)79 104 5510
EXCO AND HEAD OFFICE
Vice-chairperson: Gill Slaughter
c: +27 (0)83 482 9276
e: salesmanager@ lagoonbeachhotel.co.za
Jaques Fouche e: jaques@be-moved.co.za
c: +27 (0)84 056 5544
e: venskee@cput.ac.za
c: +27 (0)82 929 5241
e: gills@turnersconferences.co.za
Directors: Kerry-Lee Bester Brilliant Branding t: +27 (0)72 265 6600
c: +27 (0)79 692 4604 e: irenev@icc.co.za
BOARD MEMBERS
t: +27 (0)79 104 5510
e: Kavithamabuyi@ikhono.co.zaDhawnath
www.businesseventsafrica.com
Claire Kivedo
c: +27 (0)82 464 1504
Chief executive officer: Glenton De Kock e: ceo@saaci.org
COMMITTEE: David Limbert e: david@magnetic.co.za
c: +27 (0)78 220 2162
COMMITTEE: Rendani Khorommbi Joburg Tourism t: +27 (0)11 883 3525
EXSA OFFICE www.exsa.co.za
e: sandile@anzomode.co.za
Immediate past Chairperson: Doug Rix DK Designs t: +27 (0)82 579 7071 e: dougrix@wol.co.za
e: angelajacobson862@yahoo.co.za
c: +27 (0)21 430 2060
e: sandile@anzomode.co.za Deputy Head WC forum: Liam Beattie Hott 3D
e: info@mise-en-placesolutions.com
Treasurer:
c: +27 (0)60 993 7542
Tarannum Banatwalla
Chairperson: Kim Roberts
c: +27 (0)73 236 6618
Vice Chairperson: Mary Mahlangu c: +27 (0) 81 574 9493
e: lvanzyl@paragong.com
Chairperson: Irene Vallihu
e: beert.kuiken@octanorm.co.za
t: +27 (0)86 123 7890
Public officer: Alistair Stead e: alastair@scandisplay.africa
e: Sandilemboniseni.events@gmail.comDlamini
c: +27 (0)72 172 5746
e: Esmarezim@live.co.zaSteinhofel
e: info@mise-en-placesolutions.com
e: angelajacobson862@yahoo.co.za
e: gilld@bidvestcarrental.co.za
e: ParagonLaragheeta.payle@inhousevtm.comvanZylAfrica
EXSA Association Manager Lee-Ann Alder
EXSA Chairperson and KZN forum head: Sibusiso Mchwabe (KZN)
c: +27 (0)82 652 2008
e: alex@intoafrica.co.za
Vice-chairperson: Minister Kganyango e: mkganyago@csir.co.za
Membership services consultant: Alshanthé Smith
Western Cape Chairperson: Angela Lorimer
Treasurer: Jaques Fouche e: jaques@be-moved.co.za c: +27 (0)60 993 7542
Chairperson: Kim Roberts
c: +27 (0)83 607 200
Deputy head KZN forum: Sandile AnzamodeDlamini
Chairperson: Neil Nagooroo
EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERN AFRICA
c: +27 (0)79 692 4604
e: Estiansuc@millenniumtravel.co.zaVenske
t: +27 (0)82 550 0349
e: info@exsa.co.za
e: sibusiso@marketingwell.co.za
c: +27 (0)74 550 1000
c: +27 (0)83 269 0279
t: +27 (0)21 460 3518
e: Gheetaandrew.msct@gmail.comPayle
t: +27 (0)71 299 0601 e: members@saaci.org
Eastern Cape Chairperson: Melissa Palmer e: melissa@becbc.co.za
t: +27 (0)82 223 4684
Gill Dickie
c: +27 (0)83 254 9462
c: +27 (0)71 117 7509
c: +27 (0)82 929 5241 e: neil@nxlevel.co.za
e: sibusiso@marketingwell.co.za
c: +27 (0)79 527 7619
c: +27 (0)74 550 1000
e: Zimkithaestivenske@gmail.comBavuma
t: +27 (0)82 437 7600 +27 (0)41 404 2431
t: +27 (0)83 477 5536
Coopted Youth Ambassador: Minister Kganyango e: mkganyago@csir.co.za
KwaZulu-Natal Chairperson: Irene Vallihu
e: jacquinel@ef-gsm.co.za
e: claire@overallevents.co.za
e: OctanormBeertkerry@brilliant-branding.co.zaKuiken
e: ManagementPureZaidarendanik@joburgtourism.comEnverGritEventsandExhibitions
Vice-chairperson: Claire Kivedo
e: claire@overallevents.co.za
Coopted Learning Ambassador: Esti Venske
SOUTHERN CONFERENCEASSOCIATIONAFRICANFORTHEINDUSTRY
COMMITTEE:
c: +27 (0)82 575 7565
Exhibition Freighting G.S.M.
e: Wisemankavitha.dhawnath@gearhouse.co.zaMnguni
c: +27 (0)79 513 8708
Wanda Fourie e: registration@easternsun.co.za c: +27 (0)72 608 1641
Gauteng Chairperson: Neil Nagooroo
e: zaida@puregrit.co.za
KWAZULU-NATAL
Public officer: Alistair Stead e: alastair@scandisplay.africa c: +27 (0)73 236 6618
c: +27 (0)79 513 8708
t: +27 (0)21 552 7248
EASTERN CAPE Chairperson: Melissa Palmer e: melissa@becbc.co.za
t: +27 (0)82 652 2008
44 Business Events Africa September 2022 DIRECTORY
Marketing Well
t: +27 (0)82 437 7600 +27 (0)41 404 2431
t: +27 (0)82 555 1049
c: +27 (0)79 513 8708
e: Andrew@magnetic.co.za
e: Andrewesmare.s@iccaworld.orgGibson
t: +27 (0)76 577 0989
Vice-chairperson: Alex Wrottesley
e: neil@nxlevel.co.za
Vice-chairperson: Minister Kganyango e: mkganyago@csir.co.za
GAUTENG
c: +27 (0)82 4641 504
e: mary@flockplatform.com
c: +27 (0)82 773 2999
WESTERN CAPE Chairperson: Angela Lorimer
e: irenev@icc.co.za
t: +27 (0)11 888 8178
c: +27 (0)83 679 2110
Association coordinator: Molebegeng Masote e: mole@aaxo.co.za
Founder: Monique Swart
c: +27 (0)82 800 2616
East Africa Development: Chris Munyao
North Africa Development: George Fawzi
e: Tiisetsochanelle.hingston@clarionevents.comTau,SynergyBusinessEvents
President: Tes Proos
Deputy chairperson: Jacinta Nzioka Kenya National Convention Bureau t: +254 722464221
e: www.tpsa.co.zakevan@sacia.org.za
SABOA – Southern African Bus Operators Association
Postnet Suite 393, Private Bag X033, Rivonia 2128
SKAL International South Africa Secretary: Anne Lamb
Chairperson: Bronwen Cadle de Ponte
Mike Lord, Chairperson ESC Arthur Goldstuck, PSASA Exco Member Esmare Steinhofel, Chairperson: ICCA Africa Chapter
ABTA – African Business Travel Association
Sustainability: Daryl Keywood Southern Africa Development: Brad Glen
INTERNATIONALORGANISERSCONGRESS
e: charlesw@Gallagher.co.za
FEDHASA National Office –Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157
Visual Voice CC
c: +27 (0)82 708 1836
ICCA African Chapter Chairperson: Taubie Motlhabane Cape Town International Convention Centre t: +27 (0)21 410 5000
e: competer-john.mitrovich@grosvenortours.
Executive director: Kevan Jones
Vice-chairperson: Devi Paulsen-Abbott, Dmg Events e: devipaulsen@dmgevents.com
Office manager: Barbara Viljoen
Cnr. Northumberland & Olievenhout Roads, Northriding
Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen
Board member at large: Rick Taylor East Africa (Rwanda): Chris Munyao North Africa: George Fawzi North Africa support: Brad Glen Secretariat & Events: Mariaan Burger c: +27 (0)82 557 8041
Chairperson:
e: aaxo@aaxo.co.za
TINSA –e:NetworkInterpreters/TranslatorsofSouthernAfrica info@interpreter.org.za
M16 Ticketpro Dome
t: +27 (0)12 841 4212
SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160
ASSOCIATION OF AFRICAN EXHIBITION
Member relations manager: Boitumelo Moleleki
e: saboa@saboa.co.za www.saboa.co.za
e: general@asata.co.za
c: +27 (0)82 555 5556
t/f: +27 (0)11 485 2511
e: www.satsa.compa@satsa.co.za
e: Taubiem@cticc.co.za
TPSA – Technical Production Services Association
SA EVENTS COUNCIL
Chief executive: Tshifhiwa Tshivhengwa
e: www.sandtontourism.comsecretariat@sandtontourism.com
Treasurer: Peter-John Mitrovich c: +27 (0)82 318 1889
Council of Event Professionals Africa M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding
e: www.skalsouthafrica.organne@yebo.co.za
c: +27 (0)82 555 5556
e: www.psasouthernafrica.co.za admin@psasouthernafrica.co.za
www.businesseventsafrica.com Business Events Africa September 2022 45 DIRECTORY
t: +27 (0)11 083 6418
t: +27 (0)21 434 7023
e: jacinta@kncb.go.ke
PO Box 650539, Benmore, 2010
Daryl Keywood, SITE Member Bheki Twala, TEBCO-SA Executive Kim Roberts, SAACI Representative Western Cape Robyn D’Alessandro, PR/Social media, Vivo
t: +27 (0)11 511 7641
Interim treasurer: Glenn van Eck, Chairperson: CEPA Spokesperson: Projeni Pather, Chairperson: AAXO Members: Kevan Jones, Executive Director SACIA Sharif Baker, Chairperson TPSA Tes Proos, SITE President
Justin Hawes, Managing Director: Scan Display & Event Greening Forum Treasurer Sibusiso Mncwabe, Chairperson EXSA Justin van Wyk, Chairperson SALPA
Raylene Johnson, CEO: TEBCO-SA Vice-chairperson: — –
Box 2594, Pinegowrie, 2123
Venue Committee Chairperson: Charles Wilson, Gallagher Convention Centre
Vice-chairperson: John Avanitakis, Chat’r Xperience
Treasurer: Mark Anderson, Specialised Exhibitions Montgomery e: marka@specialised.com
Secretariat: Lynn McLeod
e: www.tomsa.co.zawww.tbcsa.travelcomms@tbcsa.travel
e: hello@saeventscouncil.org
e: enquiries@tourismgrading.co.za
c: +27 (0)82 555 5556
OTHER EVENTOF INTERESTASSOCIATIONSGREENINGFORUM
Private Bag X10012, Sandton 2146
M16 Ticketpro Dome Cnr. Northumberland & Olievenhout Roads, Northriding
46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg
e: glenn@magnetic.co.za
Executive Director: Kevan Jones kevan@sacia.org.za
e: ttau@synergybe.co.za
e: membership@tshwanetourism.com
Young Leader Programme: Peter Mwanja Africa Convention Bureaus: Rick Taylor
ASATA – Association of Southern African Travel Agents
e: Chanelleadele@expocentre.co.zaHingston,Clarion Events Africa
t: +27 (0)11 083 6418
Board of directors:
c: +27 (0)82 552 9862
SATI – South African Translators’ ExecutiveInstitute director: Marion Boers
t: +27 (0)11 886 9996
t: +27 (0)12 664 0120
t: +27 (0)11 895 3000
c: +27 (0)83 249 www.interpreter.org.za0010
c: +27 (0) 84 682 7676
Projeni Pather, Exposure Marketing e: projeni@exposuremarketing.co.za
SOCIETY FOR TRAVEL EXCELLENCEINCENTIVE
e: www.abta.co.zamonique@abta.co.za
e: barbara@asata.co.za
e: www.fedhasa.co.zaceo@fedhasa.co.za
t: +27 (0)11 465 8955
TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046
Treasurer: Justin Hawes, Scan Display
e: www.eventgreening.co.zainfo@eventgreening.co.za
t: +27 (0)11 803 2681
TGCSA – Tourism Grading Council of South Africa
SACIA – Southern African Communications Industries Association
f: +27 (0)11 895 3001
Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544
Adele Hartdegen, Dogan Exhibitions & Events
t: +27 (0)11 083 6418
179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121
STA – Sandton Tourism Association t: +27 (0)83 558 5445
e: www.translators.org.zaoffice@translators.org.za
e: lynn@eventgreening.co.za
t: +27 (0)11 293 0560/61
Chairperson: Morwesi Ramonyai, Borena Energy
e: info@siteafrica.africa
c: +27 (0)83 458 6114
PSASA – Professional Speakers Association of Southern Africa
CONVENTION ASSOCIATION&
TTA – Tshwane Tourism Association Box 395, Pretoria 0001
Advisory Members: Prof Nellie Swart, Associate Professor: Tourism Management Corne Koch, Head: Convention Bureau Tiisetso(WESGRO)Tau, AAXO member
e: www.iccaworld.orgwww.iccaworld.com/dbs/africanchapteresmare.s@iccaworld.org
Chairperson: Glenn van Eck Magnetic Storm
t: +27 (0)11 462 9465
Chairperson:
Executive director: Kevan Jones
e: tes@crystalevents.co.za
t: +27 (0)11 447 4777
e: kevan@sacia.org.za
e: www.tshwanetourism.comsecretary@tshwanetourism.com
An Italian national, he is fluent in French, English and his mother tongue. Out of office, he spends time with his wife and four daughters. In addition to adrenaline-charged motorbiking, he enjoys playing golf, exercising and meditation.
ADVERTISER PAGE EMAIL WEBSITE AAXO 43 aaxo@aaxo.co.za www.aaxo.co.za Event Greening Forum 37 info@eventgreening.co.za www.eventgreening.co.za ExpoGuys FC,IFC,8-10 info@expoguys.co.za www.expoguys.co.za EXSA 40 exsa@exsa.co.za www.exsa.co.za Fancourt 5,12-13 groupreservations@fancourt.co.za fancourt.com Mjunxtion 4 yolande@mjunxtion.co.za www.mjunxtion.co.za Premier Hotels 31 info@premierhotels.com www.premierhotels.com SA Events Council 30 hello@saeventscouncil.org www.saeventscouncil.org SAACI 22-27 info@saaci.org www.saaci.org Site Africa 42 info@sitesouthernafrica.com siteglobal.com/chapter/site-africa
W
Global hospitality group The Lux Collective announces the appointment of Daniele Vastolo as the general manager of LUX* Grand Baie, Mauritius. Opened in December 2021, this modern, designinspired luxury resort has recently been named the global winner of Robb Report Best of the Best Awards — The Best in Travel for Island Getaway.
Mr Vastolo’s passion and dynamic approach towards innovation and change had also seen him leading teams within the Shangri-La group as general manager globally, spanning from Fiji, Boracay in the Philippines, Long Island in Seychelles to Kuala Lumpur in Malaysia.
Index of advertisers and contributors
Mr Vastolo joins LUX* Grand Baie from his role as general manager of Zulal Wellness Resort by Chiva-Som in Qatar. Prior, he held the position as general manager at Kempinski Summerland Hotel & Resort in Lebanon, and as group director of operations at Nikki Beach Hotels & Resorts, EMEA, based in Dubai for seven years.
46 Business Events Africa September 2022 PAGE MARKETSTRAPNEWS
Daniele Vastolo appointed as GM at LUX* Grand Baie, Mauritius
www.businesseventsafrica.com
ith over two decades of rich experience and leadership in luxury hospitality and wellbeing, Mr Vastolo aims to elevate the luxury positioning of the resort by focusing strongly on the curation of uniquely personalised experiences that celebrate life.
Ashish Modak, chief operating officer, EMEA
of The Lux Collective said: “From the day we decided to build LUX* Grand Baie, we have set our positioning and standards high as the best luxury resort in Mauritius. Mr Vastolo has a proven track record across multi-property portfolios and success in managing luxury lifestyle hotels, brand development, and hotel and restaurant openings. We are confident that under his strong leadership, LUX* Grand Baie will continue to emerge as a leading world-class luxury resort and wellness destination.”
After his studies at the School of Hotel Management in Napoli, Italy, Mr Vastolo achieved his diploma in Hospitality Administration and Management from Cornell University’s General Manager Programme.
Africa is home to some of the world’s fastest growing economies and offers an exciting frontier for businesses looking to expand into new markets. Women have always been a driving force for societal change, advancing the quality of life and promoting development in all sectors; they therefore cannot be overlooked in Africa’s development agenda.
Hellen Lebone is the regional HR director for Africa & Indian Ocean at Hilton Hotels. Ms Lebone is a seasoned HR executive who joined Hilton in 2015. In her role, she leads the HR teams across Hilton hotels in Africa and the Indian Ocean (AIO). She is a member of the HR Leadership Team for the Middle East, Africa & Turkey.
In Africa, women hold 29 per cent of senior management positions in the private transportation, logistics, and the tourism sectors, while only 17 per cent occupy board positions. This means that women are less likely to reach management and executive positions, leading to lower wages and fewer opportunities for growth. A 2021 report by WiHTL surveyed 120 leading businesses in the hospitality, travel, and leisure industry; and the results showed that 76 per cent of companies had all-male leadership in executive positions comprising of CEOs, CFOs, and chairpersons.
By Hellen Lebone: Hilton’s regional human resources director, Africa & Indian Ocean.
The industry therefore needs to advocate for urgent change, not only because it’s the right thing to do, but also because it makes business sense.
As the hospitality sector recovers from the Covid-19 pandemic, it is arguably the best time to rebuild stronger – with women at the forefront.
Strengthening equality for women in the hospitality industry
When the company started its D&I journey, it had no female general managers running its hotels in Africa. We have come a long way since then and currently, about 25 per cent of our general managers are female, with almost 40 per cent in other leadership positions. Great strides have also been made at the hotel director level, which increased female representation from 33 per cent in 2016 to 46 per cent today.
According to the United Nations, empowering women to participate fully in economic life is essential to building strong economies;
This is especially true for the hospitality industry where women represent the largest proportion of the global labour force. In Africa, the hospitality sector contributes almost 10 per cent of the continent’s overall GDP and women make up 69 per cent of its total workforce – according to the UN World Tourism Organisation. Through this large degree of representation, we can see that women are the lifeblood of the continent’s hospitality sector and are a critical factor in its success.
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In the Africa and Indian Ocean region, Hilton is playing its part to change the narrative. We recently revitalised our strategic approach to Diversity & Inclusion (D&I) in leadership positions with a focus on developing women across our hotels. This strategy continues to focus on growing a critical mass of female talent organically, by providing an enabling, safe, and supportive environment for women to transition into leadership roles.
Businesses can also appoint diversity leads to ensure better representation of women across the board. These processes must be driven by industry-proven mechanisms that rely on evidence-based hiring practices, promotion procedures, and compensation schemes.
The extent of growth opportunities available to these women, however, remains divided along gender lines.
Who is Hellen Lebone ?
Female leaders are not just a tick-box requirement in the twenty-first century, but a necessity. It is important to unlock their potential through the provision of jobs and income-generating opportunities that help them to become fully engaged and lead in every aspect of society.
lthough there has been momentum in the advancement of gender equality and women empowerment initiatives on the continent; there is still a lot of work to be done.
creating more stable and just societies; achieving internationally agreed goals for development, sustainability, and human rights; and improving the quality of life of women, and consequently, that of communities.
The global tourism industry, for which women are the backbone, therefore plays a pivotal role in achieving the objectives of the 2030 Agenda for Sustainable Development, in particular the commitments to gender equality and empowerment.
www.businesseventsafrica.com Business Events Africa September 2022 47 PAGE STRAPTHE LAST WORD
A 2020 report by McKinsey found that the most diverse companies outperform less diverse peers on profitability, with companies in the top quarter for gender diversity on executive teams being 25 per cent more likely to have above-average profitability.
The key to unlocking equality for women is to adopt a transformative approach to gender bias by creating deliberate, purposeful, and strategic actions that address deep-rooted issues and behaviours towards gender parity.
There needs to be continuous education and dialogue, from executive to grassroot levels, on creating an enabling environment, tackling the gender pay gap, promoting gender parity across employment levels, encouraging tourism-focused education, and ensuring compliance with international labour standards.
Most importantly, these initiatives need to be monitored and evaluated consistently to track progress and ensure accountability.
To assist the process, we continually embark on Leadership Development Programs and hold regular conferences and seminars to educate and mobilise women to take on senior positions across our global network.
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