The Social Intranet Social solutions for the corporate world Josh Gilbertson & Barrie Hadfield SkyDox
Mathew Allen & Wesley Hackett Content and Code
Welcome
Thank you for your feedback
Agenda
Content and Code About Us
Who we are and what we achieve • Providers of creative IT solutions to our clients’ business challenges • Over 70 SharePoint specialists and over 200 SharePoint implementations • Worldwide partner of the year 2 years running for our SharePoint projects • The leading UK provider of Microsoft Online Product Services
Our Solutions Intranets & Websites
Bespoke Line of Business solutions
Collaboration Platforms
Workflow and Business Intelligence
Document & Records Management
We are helping... • Tesco staff collaborate across multiple locations, teams and divisions • Vodafone staff find, access and rate their training material • Howdens Joinery distribute product information and increase sales at depots • The NHS centralise, share and find relevant content
Example Solutions
Learning Portals
• Refiners • Thumbnail preview (fast) • People
Integrated Mash-ups
• Dashboard • Score card • Decomposition tree
Business processes and workflows
Websites
Some of our clients
Our Awards
A brief history of intranet approaches
A brief history of intranets 1990s-2001
Original ‘Broadcast’ Intranets 2002-2008
Progressive Intranet / Portal 2009-present
Web 2.0 Social/Collaborative
History of intranets The original “Broadcast” intranet • • • • • •
Communication: Broadcast, 1 way , usually top down only Technology: Began as a hand coded HTML Maintenance: usually by small communications team or IT staff Access: only inside the business on desktop computers Content: News, department home pages, policies and procedures Resources: downloadable/printable forms
Original broadcast intranet Pros: • Can get corporate messages out to staff • Looks good, follows corporate standards Cons: • Not resource rich (no timesheets, expense forms, interactive elements) • Content becomes out of date quickly • Island of information: Not 'in the line of work' • Only a small group can contribute/update creating a bottleneck
History of intranets The progressive intranet portal • • • • •
Communication: Broadcast, 1-way , usually top down only Technology: Basic Web Content Management System Maintenance: usually by small communications team and IT staff Access: only inside the business on computers Content: News, department home pages, policies and procedures, knowledge base • Resources: online forms, e.g. expenses and holiday, local intranet only search
easyJet 6000 staff 17 bases Targeted content based on: Audience Location Role
Equity Insurance Group
Progressive intranet portal Pros: • Can get corporate messages out to staff • Looks good, follows corporate standards • Resources mean staff continually come and use the intranet and then read corporate news as it is more 'in the line of work' • Good ROI as automated processes pay for the intranet
Cons: • Content becomes out of date quickly • Not personalised • Only a small group can contribute/update creating a bottleneck
History of intranets Web 2.0 Social intranet • Communication: Multi-way, top down, bottom up, team to team and communities • Technology: Advanced Enterprise Content Management System • Maintenance: Devolved content management, anyone and everywhere • Access: anywhere and multi device • Content: News, department home pages, policies and procedures, knowledge base, document management, wikis, blogs, external feeds. • Resources: online forms, e.g. expenses, holiday, project sites, shared calendars, dashboards, scorecards, enterprise search, communities, status updates, tagging. • Compliance features: records management, auditing.
SSAT Private Members Area • SSAT (Specialist Schools and Academies Trust) • Focused on social computing • Users profile • Peer to peer communication • FaceBook style functionality • Membership Integration with Oracle
Tesco Intranet • • • •
Personalised home Important KPIs Social media style Tags to push relevant information • Reduced focus on corporate news • Individual is the centre of the Intranet
Web 2.0 Social intranet Pros: • Can get corporate messages out to staff • Looks good, follows corporate standards where appropriate • Resources mean staff continually come and use the intranet and then read corporate news as it is more 'in the line of work' • Good ROI as automated processes pay for the intranet • Brings people together and communities • Central information repository - no more shared drives and desktop storage • Search is the central resource • Content always fresh as so many people updating it • Compliance features meet regulatory needs • Highly personalised with audiences and role based content • Productivity boosting as tools to help staff do their job Cons: • Education needed to set up and roll out in phases
What is driving the change?
What is driving the change? • The tools we use outside of work are raising our expectations • The workplace demographics are changing • Technology can deliver a lot more with a lot loss time and money • Companies are becoming more willing to enable collaboration, knowledge sharing, social networking for the enterprise
Changing Workplace Demographics Arrival of the Millennials
The Changing Workforce
Millennials in the workplace How the Xbox generation will impact your business
• So what characterises Millennials?* • • • • •
Born between 1980 and 2001 Nurtured with a strong sense of entitlement “Trophy Kids” – expect a reward for just turning up! They want to be CEO tomorrow Not fussed about sticking with a job, can always go back and stay at Mum & Dad’s
• Strengths in: – – – –
Teamwork Technology skills Social networking Multitasking
* "The Trophy Kids Grow Up: How the Millennial Generation Is Shaking Up the Workplace" Ron Alsop
Millennials in the workplace How the Xbox generation will impact your business
• How will they influence the Workplace?* – Shape the job to fit the person, rather than the other way round – Embrace collaboration and sharing of information – Will place high demands on technology infrastructure Accenture Global Research on Millennials’ Use of Technology
* "The Trophy Kids Grow Up: How the Millennial Generation Is Shaking Up the Workplace" Ron Alsop
Millennials in the workplace However…
• Not all stereotypes are welcomed…. • ……everyone and every organisation is different
Changing User Expectations Tools for the job
Personal Tools
Personal Tools • What do we do with these tools: – – – – –
Consume news feeds Decide how to spend our free time Share product reviews with others Update friends and family of our activates Choose where to put our savings
• What are we really doing? – Planning – Collaborating – Making decisions
Business tools are catching up • • • • •
Task based dashboards Project and Portfolio planning Team & department collaboration Interactive business data Enterprise wide search
All can be delivered with SharePoint 2010
In the end it’s all about me, me, me
Personal feeds
Search
Colleagues
Content
My profile