COSA 2010 Nomination Single (English)

THE AWARD CATEGORIES 1. A NEW CATEGORY- THE COSA TEAM AWARD OUTSTANDING SERVICE AW ARD FOR A TEAMDRUGSTORE/DEPARTMENT STORE/SPECIALTY STORE Presented to the team that best works together to provide superior customer service.

Peer/Vendor/Retailer Nominated 2. OUTSTANDING SERVICE AWARD FOR DRUGSTORE LIFETIME ACHIEVEMENT AWARD Presented in recognition of outstanding service in the drugstore category to a nominee with 25 plus years industry experience Peer/Vendor/Retailer Nominated

3 . OUTSTANDING SERVICE AW ARD FOR DEPARTMENT/SPECIALTY STORE LIFETIME ACHIEVEMENT AWARD Presented in recognition of outstanding service in the department or specialty store category to a nominee with 25 plus years industry experience Peer/Vendor/Retailer Nominated 4. OUTSTANDING SERVICE AWARD FOR DRUGSTORE ROOKIE OF THE YEAR Presented in recognition of outstanding service in the drugstore category to a nominee with two years or less industry experience Peer/Vendor/Retailer Nominated 5. OUTSTANDING SERVICE AW ARD FOR DEPARTMENT/SPECIALTY STORE ROOKIE OF THE YEAR Presented in recognition of outstanding service in department or specialty store category to a nominee with two years or less industry experience Peer/Vendor/Retailer Nominated 6. OUTSTANDING SERVICE AWARDS FOR DRUGSTORE Presented in recognition of outstanding service in the drugstore category Peer Nominated 7. OUTSTANDING SERVICE AW ARD FOR DEPARTMENT/SPECIALTY STORE Presented in recognition of outstanding service in the department or specialty store category Peer Nominated 8. OUTSTANDING SERVICE AWARD FOR DRUGSTORE Presented in recognition of outstanding service in the drugstore category Retailer Nominated

9. OUTSTANDING SERVICE AW ARD FOR DEPARTMENT/SPECIALTY STORE Presented in recognition of outstanding service in the department or specialty store category

Retailer Nominated 10. OUTSTANDING SERVICE AW ARD FOR DRUGSTORE Presented in recognition of outstanding service in the drugstore category Vendor Nominated 11. OUTSTANDING SERVICE AW ARDS FOR DEPARTMENT/SPECIALTY STORE Presented in recognition of outstanding service in the department or specialty store category Vendor Nominated 12. OUTSTANDING SERVICE AWARD FOR PART-TIME PERSONNEL Presented in recognition of outstanding service provided by a part-time Cosmetician, Beauty Advisor or Fragrance Advisor in the drugstore or department store category Peer/Vendor/Retailer Nominated 13. OUTSTANDING SERVICE AW ARDS FOR A FRAGRANCE ADVISOR- DEPARTMENT STORE Presented in recognition of outstanding service provided by Fragrance Advisor in the department store category Peer/Vendor/Retailer Nominated 14. OUTSTANDING SERVICE AW ARD FOR A DEMONSTRATORDEPARTMENT/DRUGSTORE Presented in recognition of outstanding service by a Demonstrator in the department store category Peer/Vendor/Retailer Nominated 15. OUTSTANDING SERVICE AWARD FOR A TRAINER- DRUGSTORE OR DEPARTMENT STORE Presented in recognition of Training to the Cosmetician, Beauty Advisor or Fragrance Advisor in the drugstore or department store category Peer/Vendor/Retailer Nominated 16. OUTSTANDING SERVICE AWARD FOR A VENDOR SALES REPRESENTATIVE Presented in recognition of outstanding service given by a Vendor Sales Representative Beauty Advisor/Cosmetician/Fragrance Advisor Nominated OUTSTANDING SERVICE AWARD FOR BEST OVERALL Presented in recognition of outstanding service overall from all categories; drugstores or department stores.

CHOSEN BY THE COSA JUDGES

COSMETICS OUTSTANDING SERVICE AWARDS NOMINATION FORM FAX this form along with your 4 ANSWERS to COSMETICS Magazine at: 416.764.1704.

Deadline for entries: June 15, 2010.

The more detail you use when filling out your nomination the better understanding the judges will have. ALL FOUR questions and address information on this form must be answered to qualify. NOTE: IF you are nominating for the team award there is a separate nomination form. Please call Ruth Taylor-Cox at 416-764-1671 or send an email to cosmeticsmag@cosmetics.rogers.com Thank you for supporting the COSA Awards!

AW ARD CATEGORY NUMBER: NOMINEE’S NAME:

NOMINEE’S TITLE:

NUMBER OF YEARS IN THE INDUSTRY: NUMBER OF YEARS IN CURRENT POSITION: STORE NAME:

COUNTER:

NOMINEE’S STORE ADDRESS: STORE TEL: CITY:

PROVINCE:

NOMINEES MANAGERS’ NAME:

TEL:

NOMINATED BY:

NOMINATOR’S TEL:

PC:

TITLE: PLEASE ANSW ER THESE FOUR QUESTIONS IN AS MUCH DETAIL AS POSSIBLE. (Ensure nominees name appears on all pages of nomination)

1.) In what way does the nominee consistently exceed customer expectations?

2.) Please give an example (or examples) of the nominee’s ability to deliver superior customer service or how he/she provided special and/or unique services.

3.) Give an example (or examples) of when the nominee had to overcome a negative situation in the workplace?

4.) Give an example (or examples) of an extra special sale the nominee has made in the last year.