Simplifying Data to Enlighten your World
TABLE OF CONTENTS
Our Learning & Development Team
04
Learning & Development at Annik
05
Annik Talent Philosophy
04
Learning & Development Methodology
05
Learning & Development Employee Connect
04
Learning & Development Process
05
Programs at Annik
04
Program Insight
05
Evaluation & Reporting
05
About Us Since our foundation nearly 15 years ago, at Annik we have worked closely with our clients to identify and solve their Analytics and BI problems. We realized early that for successful solutions, the market needed an integrated data management approach; a program that offers managed analytics services focused on data integration, leveraging automation and delivered on the cloud. Today, Annik solutions are delivered globally in 16+ languages, with over 700 employees located across 7 global locations serving some of the most complex companies. Our experts use our proprietary platforms to solve complex business problems globally, linking organizations’ enterprise data with external data sources to enhance strategic performance. Our process consultants streamline processes to drive down costs and improve ROI. Our proven capabilities bring data and process together to help businesses realize their full potential. In short, we simplify data driven solutions to make it easier for businesses to achieve success in their analytics and data-driven initiatives.
Our Learning & Develoment team
Bhavna Arora
Manager Learning & Development, INDIA
Rishi Takhar
Manager Learning & Development, INDIA
Hye Beck
Manager Learning & Development, US
LEARNING & DEVELOPMENT AT ANNIK # Annik Learning & Development team provides training solutions that encompass a wide range of integral and essential programs. # It supports business functions to carry out everyday activities effectively and efficiently. # We deliver programs which enable individuals to develop their skill, abilities and competency to create strong business impact for our clients. # We ensure that the program is designed based on the objective and desired outcomes expressed by the stakeholders to cater to the business requirements.
Annik Talent Philosophy Annik’s Talent philosophy is directed at attracting, retaining, developing, and motivating talent to enable the organization to put right people in right jobs and enhance the value proposition for colleagues and organization.
LEARNING & DEVELOPMENT Methodology Our training programs are designed to cater the need of the organization, aligning it with the employee growth and career aspirations. Training programs are based on three primary aspects of learning (Auditory, Visual and Kinesthetic) to enhance the learning experience of an individual. It helps an individual to absorb the essence of the program in their own unique learning style. The programs are delivered through innovative games, powerful training content and experience sharing which leads to great interaction and encouragement among the participant.
LEARNING & DEVELOPMENT EMPLOYEE CONTACT *Rising Star of the Quarter: Promote employee satisfaction and enhance moral of the people through continuous learning. *Coffee with Leaders: Providing opportunity for employees to interact with the leadership team and recognize external speakers. *Business Buzz: Provides insight on all L&D initiatives in the respective business units across the organization. *Wall of Learning: To promote better L&D connect with the employees. *Annik Women’s Forum: To promote global diversity & inclusion in the organization.
LEARNING & DEVELOPMENT Process
Learning & Development process provides a framework which is followed at Annik. It helps in recognizing the training requirements in the organization. The process helps in developing the resources in a competitive manner and prepares them to handle challenging roles and perform the task efficiently.
Selection & Onboarding Succession & Progression
Employee Developmental Life Cycle
Performance Improvement & Evaluation
Capability Building
Application of Learning on the Job
PROGRAMS AT ANNIK 01 MANDATORY PROGRAMS An Introduction to Annik Values Information Security Induction Program Global Diversity
02
EXECUTIVE PROGRAMS Cultural Sensitivity Client Servicing Skills Effective Presentation Skills Communication Skills Effective E-Mail Writing Time Management Customer Orientation Conference Call Etiquette Business Communication
03
MIDDLE MANAGEMENT PROGRAMS Interviewing Skills People Management Skills Finance for Non-Finance Client Servicing Skills Performance Management New Managers Assimilation 24 Carrot Managers One Minute Manager Team Building
04 LEADERSHIP PROGRAMS ISABS Change Management Coaching & Mentoring Skills Bullet Proof Managers Great Leaders, Great Teams
PROGRAMS INSIGHT 01. An Introduction to Annik Values Objective: The program is designed to inculcate value based culture in the organization. Employees need to understand the organizational values to promote and encourage the behavior associated with them.
Who Should Attend: # Band M1 to M4
Content Include: What are Annik Values Why Annik Values Recognize Annik values and apply their behavior at the workplace
02. Induction Program Objective: Induction training is an orientation session for the new joiners in the organization. The program provides brief overview of the organization and its structure.
Who Should Attend: # Band E1 – M4
Content Include: Annik history and business overview Vision, Mission and Values HR policies and procedures Introduction to Quality, IT and Infra
03. Cultural Sensitivity Skills Objective: This program sensitize people on the culture, diversity within the organization and how to deal with people to maintain rapport within teams. Content Include: To know quick facts about the country Understand the culture and lifestyle Business etiquette and social conduct tips Tips of socializing
Who Should Attend: # Band E1 to E4
04. Interviewing Skills Objective: Interviewing skills plays a vital role for an individual who is a part of hiring team. The module is designed to help the participant in identifying the right candidate for the open positions in the organization. The program equip the participant with various tools and techniques which are useful while conducting an interview. Content Include:
Who Should Attend: # Band E4 – M3
How Job Description matters Conducting Perfect Interview Tools and Techniques for conducting effective interview Do’s and Don’ts of interview Annik Interview process
05. People Management Skills Objective: The program is designed to equip managers with essential skills and knowledge to manage people at work. Participants will have understanding of how to handle team with people from diverse background and aspirations.
Who Should Attend: # Band M1 - M4
Content Include: Managing own and team performance Managing difficult people Effective team building Understanding others behaviors
06. Effective E-Mail Writing Skills Objective: The program will help in writing effective emails to the client and sharing the thought process in a clear and effective manner Content Include: Identify the steps to write an effective email Avoid common errors while writing an email Communication process and 7C’s of communication Do’s and Don’ts of email writing
Who Should Attend: # Band E1 - E4
07. Effective Presentation Skills Objective: Effective presentations skills is a vital skill required in today’s time. This program will help you develop your personal communication skills, gaining more confidence during the delivery of client presentation. Content Include: Make an impact with your presentations Relate to your audience
Who Should Attend: # Band E2 - M1
Build confidence and group involvement Develop your presentation style
08. Communication Skills Objective: The program will provide you an opportunity to discover/ confirm your preferred communication style and effectively communicate in the corporate environment. It will help you in understanding the barriers in communication and how to deal with the barriers. Content Include:
Who Should Attend: # Band E1 – E4
Types of communication Factors affecting communication Communication barriers and how to overcome them Making impact on others and building Rapport
09. Client Servicing Skills Objective: To provide wow factor to the customer, one need to equip themselves with certain skills and the way they interact with the clients. The program focuses on how to manage clients and understand their need to achieve excellence in the way to treat /serve your customer. Content Include: How to identify the customer needs Handling Customer complaints People perception and attitude Drive excellent customer service
Who Should Attend: # Band E1 – E4
10. Time Management Objective: This program will help you prioritize your work effectively and efficiently. You will learn to become more proactive and how to organize your work & time. Content Include: How to identify the customer needs Handling Customer complaints People perception and attitude
Who Should Attend: # Band E1 – E4
Drive excellent customer service
11. Customer Orientation Objective: The program talks about how to focus on customer need and exceed their expectations. Primary focus of the program is developing and sustaining healthy relation with the clients. Content Include: How to identify customer need
Who Should Attend: # Band E1 – E4
How to exceed customer expectations Developing and sustaining healthy professional relation with the customer
12. Conference Call Etiquette Objective: The programs talk about how to schedule and interact on a conference call. The program helps in identifying the critical aspects which plays a vital role during a conference call. Content Include: Plan and schedule a conference call Effectively use a phone for conference calls Follow the right behavior on a conference call Take effective notes and write minutes of the meeting Follow the essentials of conference call – leading and attending
Who Should Attend: # Band E2 - M4
13. Team Building Objective: The program is more focused on building teams and emphasizing more on collaborative efforts within team. The intend of the program is to help group/team to evolve Into a cohesive unit and accomplish task more efficiently. Content Include: Able to define team structure Develop a team process
Who Should Attend: # Band E1 - M4
Understand team culture Collaborate to win as a team
14. Performance Management Skills Objective: This program is designed to assist managers with the Performance appraisal. Participants will learn the essentials skills to carry out the performance appraisal discussion and the entire process efficiently and effectively. Content Include: The role of Managers in Performance Appraisal
Who Should Attend: # Band E1 – E4
Objective and benefits of effective Performance Appraisal Managing discussion with people during Appraisals Key communication skills and feedback skills required during appraisal discussion
15. Client Servicing Skills Objective: The program is intended more towards how to share information and communicate in professional environment. It emphasis more on, how to build rapport with others and convey your thoughts in a right and effective manner. Content Include: To discover your preferred communication style Impact of effective communication Do’s and don’ts of effective communication Types of communication To understand barriers in communication and how to deal with them
Who Should Attend: # Band M1 – M4
EVALUATION & REPORTING 01
Kirk Patrick Model of Evaluation
02
Ten Training Hours for each employee
03
LNI and Competency based Career path
SIX SIGMA QUALITY PROGRAMS BASIC STATISTICS 7 QUALITY TOOLS & RCA SIX SIGMA YELLOW BELT SIX SIGMA GREEN BELT
Basic Statistics Objective: This program is designed to assist people with the Basic Statistics skills. Participants will learn the Basic statistical terms and concepts, how to solve Fundamental Statistical problems and understanding of statistical fundamentals to interpret data. Content Include: Mean
Mode
Median
Standard Deviation
Variance
Who Should Attend: # Band E2 - M2
Seven Quality Tools and RCA Objective: The program is intended more towards assisting people in preparing good visual aids making statistical and QC more comprehendible Content Include: Fishbone
Scatter Plots
Histogram
Run charts
Pareto
Control Charts
Flowchart
Five Why’s
Who Should Attend: # Band E4 – M4
Lean Workshop Objective: This program is designed to learn how to reduce waste and increase efficiency for organization. Content Include: Lean Overview Lean tools Lean principles
Who Should Attend: # Band E2 – M2
Value Stream Map Lean results/Deployments
Six Sigma Yellow Belt Objective: The program is intended more on the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. Content Include: Define: Project Alignment Measure: Establish Baseline Analyze: Determine factors Improve: Optimize factors Control-Sustain Improvements
Who Should Attend: # Band E4 – M4
CONTACT 14th/15th Floor, Block A-2, DLF World Tech Park, SEZ, Silokhera, Gurgaon - 122002, Haryana, India Phone: +91 - 124 - 6179000 Fax: +91 - 124 - 6179253 www.anniksystems.com