Cruise Adviser – October 2019

A M A M AG N A | S A N J UA N | H O W TO S E L L : W I N T E R S U N

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

OC TO B E R 2019

Greece is the word Sam Ballard joins Celestyal Cruises for a leisurely sail around the beautiful islands of the Aegean

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October 2019 | Forward EDITOR’S LETTER

It’s all Greek to us – as we celebrate turning 40 CRUISE ADVISER

Sun, sea, sand and souvlaki – what’s not to love about Greece? Although traditionally enjoyed as a land holiday, this resurgent country, with its enormous coastline and thousands of islands, lends itself perfectly to cruise holidays. It’s no surprise that Athens is an increasingly Greece is the word popular eastern Mediterranean stop, while Santorini and Mykonos – pictured on our cover – are both popular ports of call. But for those who want to see the lesserknown islands as well as the blockbuster stops, Celestyal Cruises offers a deep-dive into Greek culture. Sam Ballard joins the line on a round-trip sailing from the country’s capital on p32.

Elsewhere in this issue, Sara Macefield takes a look at the trend of multigenerational travel and takes her teenage daughters on a Uniworld cruise along the Danube (p28). On the same river, we take a look at AmaWaterways’ new ship, AmaMagna. At almost 22m wide, the vessel is twice the width of other river ships and holds just 196 passengers – less than river ships half its size. Jane Archer is impressed and gives her glowing review on p39.

We’ve got all the latest news (p9), new hires (p14) and incentives (p15), plus our directory (p49) to help you sell more crusies. Excitingly, this issue also marks another milestone for cruise adviser – it’s our 40th edition.

We hope you enjoy reading – and here’s to the next 40 issues!

THIS MONTH WHAT WE LEARNT

P10

A M A M AG N A | S A N J UA N | H O W TO S E L L : W I N T E R S U N

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

OC TO B E R 2 0 19

Sam Ballard joins Celestyal Cruises for a leisurely sail around the beautiful islands of the Aegean

VIRGIN VOYAGES IS GOING TO BE GLAM The new line has unveiled its new staff uniforms, designed

by Gareth Pugh

P18

THERE ARE STRICT RULES IN ANTARCTICA The IAATO says that only 100 people are allowed ashore in any one place at a time

P39

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AMAMAGNA IS ABSOLUTELY MASSIVE The new AmaWaterways river ship is twice the width of most of its contemporaries

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Brisbane is a great place to seek some sunshine during the winter months (p45)

Contents MIDSHIP 28

Fun for all the family Sara Macefield takes her kids on a Uniworld Generations itinerary and looks at multigenerational cruises

32

Seeing Greece in a new light Sam Ballard spends a few days in Athens, before joining Celestyal Cruises for

39

a leisurely sail around the islands of the Aegean, and finds out how the country has undergone a resurgence

42

Fairway to heaven Peter Ellegard joins One Ocean for a golf cruise around Scotland and Ireland

Bigger is better Jane Archer checks out AmaMagna, the new ship which is twice as wide as most river cruise vessels

45

How to sell: winter sun Jane Archer looks at cruises to beat the winter blues

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Turn over for more

October 2019 | Forward

FORWARD 5

Editor’s letter

9

News Royal Caribbean celebrates five years of Club Royal; Virgin Voyages unveils its new staff uniforms

11

Agent event Gary Buchanan reports from Crystal Cruises’ agent awards ceremony in Venice

14

New hires A round-up of the latest industry appointments

15

Incentives The latest trade initiatives

18

Interview Sam Ballard talks to Robert Halfpenny, managing director of Aurora Expeditions, as the line moves into the future with its first new-build ship the Greg Mortimer

24

Ports of call: San Juan Anthony Pearce profiles the capital of Puerto Rico – a popular starting point and stop for cruises around the Caribbean and a beautiful and historic city in its own right

A look at the new river vessel AmaMagna (p39) and the Puerto Rican capital San Juan (p24)

AFT 49

Directory All the cruise line contact details in one place

54

Know your… drink packages

55

Gamesroom Try your hand at our crossword or sudoku, or give the quiz a whirl

57

Lookout Can you spot yourself in our selection of photos from the latest industry events?

58

Final word Sam Ballard reflects on the sad end of Thomas Cook Email info@cruise-adviser.com to share your thoughts

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Do you have a story for us? Email info@cruise-adviser.com

ROYAL CARIBBEAN

Club Royal turns five at trade awards event The line celebrates five years of its agent rewards scheme at its annual awards ceremony in Leicestershire, and announces a host of changes Royal Caribbean International has celebrated the fifth anniversary of its agent rewards scheme, Club Royal, and its own 50th birthday, at an event in Leicestershire.

The company announced a host of changes to the scheme including going digital, giving agents double spending money on certain experiences, a new training platform and the ability to make charity donations through the scheme. It also celebrated its best performing agents with an awards ceremony.

“Club Royal has proved itself to be hugely successful,” Ben Bouldin, vice president and managing director of Royal Caribbean, told cruise adviser. “It’s not cheap to run, so we need to make sure it’s driving the right engagement. As we’ve got to five years we’ve taken a step back and really looked at what made it so great to start with, which is why we’ve introduced some key changes.”

Among the biggest changes will be getting rid of the plastic cards and

replacing them with a digital version – meaning agents can access rewards from anywhere.

The company also revealed that last year 2,035 agents booked a Royal Caribbean holiday for themselves and now those booking either seven-night Allure of the Seas European sailings or Perfect Day cruises will receive double spending money – £200 for Blue members up to £600 for Platinum members.

A new training scheme – LEARN (Learn Everything About Royal Now) – will launch in October and offers a more engaging experience for the user, with agents using artificial intelligence and intuitive learning.

It will offer a more personalised experience for agents wanting to learn more about Royal Caribbean.

Another new part of the scheme is the ability for agents to make charitable donations to a number of causes, including the Family Holiday Association, Southampton Children’s Hospital and WWF.

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Royal Caribbean will match every donation made.

During the evening, Bouldin told attendees that all of them would get a chance to see private island resort Perfect Day next year.

ROYAL CARIBBEAN’S TRADE AWARDS WINNERS Best for Europe World Travel Holdings – Best for Caribbean Cruise.co.uk – Best for ex-UK Iglu – Best for rest of world Cruise 1st – Best homeworker Sally Landers, Travel Counsellors – Best Club Rewards Ambassador Michael Blackburn, Tui – Managing Director’s Award Nasser Gerab *based on 2018 performance

October 2019 | Forward VIRGIN VOYAGES

New cruise line unveils uniforms at Fashion Week Virgin Voyages has unvealed pieces from its new uniform collection by British fashion designer Gareth Pugh during London Fashion Week.

“People are at the heart of our Virgin companies, and when our people feel great they will do great things for our customers,” said Sir Richard Branson, founder of the Virgin Group.

“We want Virgin Voyages’ crew to be the happiest at sea and making sure that they feel comfortable, confident and look smart is a part of that experience. Gareth Pugh and the Virgin Voyages’ team have worked hand-in-hand to bring to life what will soon be the most glamorous uniforms on the high seas.”

Pugh joins Virgin Voyages’ Creative Collective, whichs includes the likes of Tom Dixon, Roman and Williams and Mark Ronson.

UNIWORLD

HOLLAND AMERICA LINE

Entire European fleet to be Super Ship class

Orland Ashford delivers impassioned keynote speech about inclusivity within the industry

Uniworld has announced that it will upgrade four more of its vessels, meaning its entire European fleet will be Super Ships before 2021.

River Empress, River Duchess, River Princess and River Queen will given additional restaurants, new suites and new decor. At an event in London, UK managing director Chris Townson said: “We are not trying to add capacity. We’re not trying to be the biggest. The aim is to have best luxury river cruise ship on every river we sail on.”

Uniworld CEO Ellen Bettridge said: “I am so incredibly proud to announce that our fleet of ships will be Super Ships. It’s about taking what we have and elevating it to the next level.”

Orlando Ashford, the president of Holland America Line, has given an impassioned keynote speech at Carnival House as part of the company’s National Inclusion Week events programme.

Ashford, the first African American executive to be president of a cruise line, spoke about creating a culture of inclusivity within an organisation and why it is important to let employees be themselves.

The Holland America boss has previously held senior positions for corporations including Coca-Cola, Mercer and Motorola. He has also written a book, Talentism: Unlocking The Potential Of The New Human.

He explained that, for companies to be successful, they needed to have

“a broad range of experiences at the table”.

To make employees feel valued, Ashford focused on common goals, which he defined as working in a healthy environment, providing for their families, the ability to learn and grow, and contribute and feel valued. Employers then need to “drive cultural change within an organisation through authentic leadership”, citing times during his career when he had not felt comfortable giving answers because they were different to everyone else’s.

“We can’t celebrate differences if we’re not prepared to talk about them,” he said, adding companies are stronger “when everyone can show up and be themselves”.

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October 2019| Forward

AGENT EVENT

Crystal Cruises hosts top agents at annual awards ceremony in Venice Gary Buchanan joined a selection of top-tier UK agents as they travelled to the Italian city to experience life on board Crystal Esprit and Crystal Serenity Now in its sixth year, the Crystal Cruises’ UK Agents Achievements Awards are always celebrated in style.

In early September this year both Crystal Serenity and Crystal Esprit were in Venice at the same time, so the choice of venue was clear-cut.

These awards for Crystal’s top-tier Platinum agents recognise not just revenue, but also those who have supported the brand. Elaine Gillard, Crystal Cruises’ UK marketing director explains: “These awards aren’t just about getting big numbers, they also acknowledge those who have put the focus on Crystal where perhaps they haven’t done so before.”

There were 13 winners this year, of whom eight travelled to Venice for a celebratory wine-paired dinner in the private Vintage Room aboard Crystal Serenity and lunch aboard Crystal

Esprit the following day. The trip gave the opportunity to see the recent enhancements following the most extensive redesign Crystal Serenity has ever undergone; as well as the rare chance to see why the 62-guest Crystal Esprit wins so many awards.

Not surprisingly many of this year’s recipients were also winners in previous years; but new agencies recognised in 2019 were: Oasis Travel; Select World Travel; and Travel Counsellors. Helen Beck, vice president international sales & marketing, takes up the story: “Being able to showcase our product and engage with our partners is special.

The agents stressed the value of this first-hand experience, as well as being inspired by both ships’ ‘wow’ factor.”

Helen Walker, a Gold Travel Counsellor agrees, “I am very

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privileged and honoured to be invited into this group and experience the serene and discrete concept of cruising with Crystal. I now have a list of clients in my head who will love both the ocean-going style of Serenity as well as the boutique appeal of Esprit and I’m excited about phoning them because I know they will absolutely love this unique cruising experience.”

“Having travelled on many five-star plus ships I find Crystal to be one of the best, especially when it comes to dining and wine selection,” says Kent Milne, chairman of Select World Travel. He adds: “I recently escorted a group of first-time cruisers who were unsure if it would be their idea of a holiday and they absolutely loved the luxury and what Crystal Serenity has to offer.”

October 2019 | Forward

OPINION

MSC CRUISES

Don’t be scared of selling cruise Janet Parton, sales director, Avalon Waterways

A customer walks into a travel agent and says, “I’d like to go on a cruise.”

The travel consultant has a beaming smile, but internally groans…

This isn’t the start of a joke, it’s how some travel agents may feel if they haven’t sold many cruise holidays before. Thoughts of ‘I know nothing of tonnage’, ‘what’s the difference between a cabin, suite or stateroom‘, ‘what’s aft’, ‘what’s the best location’… the list goes on.

“I’m not saying that selling cruise holidays isn’t daunting… but be confident in what you’re saying and learn about the product” The terminology used in cruise line collateral could easily confuse, especially agents less familiar with the product. But don’t worry about the terminology. It really shouldn’t matter if it’s called a ‘cabin’ or a ‘stateroom’ – it is still a place for your customers to lay their head at the end of the day and it doesn’t matter if we say ‘aft’ or ‘back of the ship’.

The key is in the ‘find out stage’ of your enquiry. Those probing questions establishing the customer’s wants, needs and desires. Similar to selling any other holiday type, delve

deeply at this stage to help perfect the offering.

Where and when do they want to go? What do they like to do on holiday? Do they like formal or relaxed atmospheres? Who are they travelling with? Do they like the finer things in life? What pace of holiday are they interested in? Importantly, don’t be afraid to talk about budgets. This will automatically help you narrow down your search and filter your results.

I’m not saying that selling cruise holidays isn’t daunting – when I think back to my early years in a travel agency, I was petrified of selling both ski and cruise holidays as I had never experienced either myself. But it didn’t matter, the key for me was confidence. Be confident in what you are saying and learn about the product and the beauty and benefit of holidaying on the waterways. Brochures, cruise line websites and Clia UK are all great sources of information. Utilise the opportunities that cruise lines offer, including ship visits, to touch and feel the offering, fam trips to immerse yourself in the experience and destinations, and training programmes to be up to speed on the latest cruise trends to help meet and exceed customer expectations.

You don’t need to be an expert in everything, but knowing your product, having confidence in what you are selling and asking the right questions will go a long way.

New ambassador programme launches

MSC Cruises is launching an ambassador programme to recognise agents who “go above and beyond” in promoting the line.

The company will choose an ambassador each month – put forward either by the agent, their manager or nominated by one of the company’s sales managers.

Antonio Paradiso, MSC UK’s managing director, and Steve Williams, director of sales, will judge the entries.

The winner will receive a prize package that includes a sevennight cruise for two, invites to ship events, access to MSC friends and family rates, Chelsea FC tickets in MSC’s box and more time with their MSC account manager.

Speaking to cruise adviser, Williams said: “As we go through a period of expansion we wanted to recognise and reward some very special individuals who go that extra mile to represent the values at the heart of our business.

“Agents can be nominated every month and an individual will be selected by myself and our Managing Director to enter our Hall of Fame for a 12 month period and win a host of fabulous prizes. The individuals will also be asked to participate in a travel agency panel to provide feedback and help to shape the way we work with the trade moving forward, as we believe flexibility, accessibility, trust, feedback and passion are at the heart of everything we do.”

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October 2019 | Forward

NEW HIRES

Michael Ungerer joins MSC as CEO of its new luxury brand

New UK key account manager for Uniworld Uniworld Boutique River Cruise Collection and U River Cruises have appointed Dawn Quinn as a key account manager in the UK. Quinn arrives from Scenic & Emerald Waterways, where she was national sales manager, and will be responsible for the management of Uniworld and U’s trade partners, and building relationships with new accounts. She will report to national sales manager Rachel Healey.

Vicky Billing joins TTC as head of UK trade sales

MSC Group has announced that industry veteran Michael Ungerer has joined its cruise business as CEO of MSC’s new luxury brand.

Ungerer has over 30 years of senior management experience in cruise and luxury hospitality. He will be based in Geneva and will report to Pierfrancesco Vago, executive chairman of MSC Group’s cruise business and passenger division.

Vago commented: “Michael brings to the table precious industry and luxury-specific experience as well as personal and professional values that are aligned with our own.”

Ungerer added: “I am immensely honoured and totally excited about the opportunity this one-of-a-kind project presents. This perfectly complements my luxury hospitality and cruise industry experience.”

The Travel Corporation (TTC) has appointed Vicky Billing as head of UK trade sales for Trafalgar, Insight Vacations, Costsaver and Luxury Gold.

Billing will report to Rachel Coffey, director of sales and business development for the UK and Ireland.

Coffey said: “I’m really excited to be able to grow our UK sales team and welcome Vicky to her new role.

“I have no doubt she is going to drive growth for our core brands [and] I’m sure she’ll bring an added element of dynamism to the team!”

Small group adventure travel specialists G Adventures appoint Tom Bell as director of sales for the UK and Ireland to drive engagement with the trade G Adventures have appointed Tom Bell as director of sales for the UK and Ireland. He will join later this month and will drive the small group adventure travel specialists’ trade sales and engagement.

Bell has spent the past seven years with the Hotelbeds Group, most recently as the Regional Manager for the UK and Ireland at Bedsonline.

In his new role he will oversee G Adventures’ team of 10 Global Purpose Specialists, supported by national sales manager, Stu Darnley.

Brian Young, managing director of G Adventures, says that Tom’s experience in customer service, while delivering on business targets makes him ideal to support G Adventures’ commitment and growing investment in the trade.

“Tom comes to G Adventures with unique experience, offering a fresh new approach to leadership and development, both for our sales team and also our agency partnerships.

Our commitment to elevating the service. His time at Midlands Co-Op

Travel brings valuable insights and knowledge which can be applied as we drive grow amongst our independent agency partnerships.”

Bell said: “I’m absolutely delighted to be joining G Adventures and to become part of their amazing team.

It’s an exciting time for the business and I look forward to helping them change more people’s lives through travel. I’d like to thank everyone at the Hotelbeds Group for their support over the last eight years and I wish them a very successful future”.

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October 2019 | Forward

INCENTIVES

Experience life on Seven Seas Splendor in new competition

Earn £100 per booking with Paul Gauguin Agents can earn a £100 Lifestyle Voucher for bookings with luxury small-ship line Paul Gauguin, which sails the South Pacific and French Polynesia, throughout October.

There is no limit to the number of bookings, but they must be made before October 31.

For reservations call Paul Gauguin Cruises on 020 7399 7691 or visit pgcruises.com.

Crystal Cruises offers Lifestyle Vouchers

Regent Seven Seas Cruises is offering agents the chance to experience new ship Seven Seas Splendor on a threenight preview sailing in 2020 with its new Send Us Your Send competition.

For a chance to win, download an email template from rssc.com/ splendorpreview. Once the template is amended and personalised, send it on to your luxury cruise customers

and also to sdeadman@rssc.com – removing any client email addresses – before October 31.

“We wanted a competition that not only gives our valued travel partners the chance to get on board Seven Seas Splendor, but one that will also give them the opportunity to make bookings,” said Paul Beale, senior director of sales, UK.

Crystal Cruises is offering agents the chance to earn £50 per booking throughout October.

On Crystal Ocean and Yacht book any Crystal Serenity, Crystal Symphony and Crystal Esprit sailing departing between January 1 and June 30, 2020 and earn a £50 Lifestyle Voucher. On Crystal River, book any Crystal River Cruises’ sailing departing between April 1 and June 30, 2020 and earn a £50 Lifestyle voucher.

Bookings must be made before October 31 to qualify.

AmaWaterways celebrates the launch of their 2020 brochure with a new Rock Your Rack competition – win £50 of shopping vouchers every week Luxury river cruise line AmaWaterways has unveiled a new Rock Your Rack competition to celebrate the launch of their redesigned 2020 brochure and are offering weekly prizes of £50 worth of shopping vouchers.

Jamie Loizou, sales, marketing and digital director explained: “Agents told us they would prefer a portrait, rather than landscape brochure to allow for easier racking. We listened to their feedback and are very proud of our new brochure and its portrait

design. Our brochures are also now easier to order, with supplies available from TradeGate”.

To enter the competition, agents need to take a photo of their racked 2020 AmaWaterways brochures and email it to agencysupport@ amawaterways.com, or post it on the AmaWaterways’ trade Facebook page using the #AMA2020 tag.

The competition runs until October 25. Winners will be announced via AmaWaterways’ UK trade Facebook page.

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Winter 2021 cruises now on sale Just some of the exciting options in store…

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All Saga’s Winter 2021 cruises include: • A chauffeur to the ship up to 250 miles each way • An unlimited selection of on-board drinks • Speciality dining • On-board gratuities • 24-hour room service, Wi-Fi and more…

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October 2019 | Forward

INTERVIEW

No more “doing it dirty” for Aurora Expeditions Sam Ballard speaks to Robert Halfpenny, managing director of Aurora Expeditions, as the line moves into the future with its first new-build ship It’s an exciting time to be at the helm of Aurora Expeditions. The company, which, for 28 years, has been running expeditions to the Polar regions on older Russian research vessels (“doing it dirty” in the words of its managing director), is to launch its first newbuild at the end of the month.

The Greg Mortimer, named after the company’s co-founder, is a 120-passenger expedition ship that

will bring a whole host of firsts to the industry.

Arguably the most important among them is the X-Bow, the ship’s unique beak, which will help make the Drake Passage crossing smoother and faster.

“In three to four metre swells in the Drake Passage, a ship with a typical bow will have to slow down to seven knots because it will be crashing against the waves,” explains Robert

Halfpenny, the line’s boss. “With the X-Bow, we will be able to maintain a speed of 12 knots, so we can cross in one-and-a-half days instead of two and use less fuel doing so. That means more time in Antarctica, more landings, more often.”

Throughout the vessel, there are a number of features that show how much of a say the company’s on board crew had in the build.

One such example are the landing

Understanding Antarctic landings Trips to Antarctica must comply with the rules set by the International Association of Antarctica Tour Operators (IAATO). They state that no more than 100 visitors are allowed ashore at any one site at the same time. They define visitors as passengers and crew who are not assisting with the landing; this excludes expedition guides, leaders, and crew assisting with the landing.

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October 2019 | Forward

bays that will make life a lot easier for those embarking on a kayak or Zodiac excursion.

“Previously we had 54 passengers [on the Polar Pioneer] and one gangway. Now we’ve got 120 passengers and we’ve got four. On the Polar Pioneer, our crew would pass the kayaks down to someone in a Zodiac and our passengers would climb down a rope ladder like they were at D-Day. With this [The Greg Mortimer] they will walk straight off the back of the ship and use the landing bays.”

The Greg Mortimer is a world away from the line’s previous vessel, which was built back in 1984. “Ships normally have a 30 year lifespan – we are way past that,” says Halfpenny.

“So you either have to make a massive investment in refurbishing it – and negotiating with the Russians – or purpose build your own.”

There is arguably no more important feature than the capacity of the ship, however. If sailing full, Halfpenny anticipates that at least 20 people will take a kayak or Zodiac – meaning that everyone on board the ship will be able to get on to the Antarctic ice (which is limited to 100 people at a time – see infographic below).

“Environmentally, we are using way less fuel and it’s also low emission,” explains Halfpenny.

“It’s actually a hybrid ship, which is the same as Ponant, but we’re not pushing that element because while you can turn the engines off, you’ve then got to turn them back on again. We might use it when whale watching and it pays to be silent.

“The ship also has dynamic positioning using GPS, so if we’re sailing over coral reefs we won’t damage them.”

In the UK, the line is pushing things forward, too. In the last issue of cruise adviser we revealed that Aurora was investing heavily in the UK – aiming to hire two business development managers.

Craig Upshall, Aurora’s UK & Europe sales director explains: “We want to get some BDMs on the road to get the brand out there and start hammering home the differences about Aurora. We want to be top of mind. We’ll also be implementing an online booking system with an agent portal so the trade will have a lot more access.”

The investment in the UK comes on the back of Upshall delivering decent numbers in his first year with the company.

“It’s a lot of investment but we wouldn’t have done this if Craig hadn’t done a good job,” Halfpenny explains. “Do Brits go on expedition

CATEGORY 1 (C1)

13–200 PASSENGERS

CATEGORY 2 (C2)

201–500 PASSENGERS

CRUISE-ADVISER.COM

19

October 2019 | Forward

cruising? It’s in your DNA. We’re still talking small numbers for us, but it’s big for expedition.”

Upshall adds: “We’ve exceeded the trade targets we were set. We’ve laid the foundations over the last year and in the last couple of months we’ve seen our plans to come to fruition. Those agents that we’ve met at events are now coming through with enquiries and bookings.

“We’re small and nimble enough to be able to listen to agents and make changes.”

The Greg Mortimer with its revolutionary new X-Bow design

Craig Upshall, Aurora’s UK & Europe sales director

THREE ANTARCTIC CRUISES 21 days via the Falklands

10 days via the South Shetlands

18 days via Patagonia

Aurora Expeditions – Greg Mortimer Ushuaia (round-trip) November 9, 2020 From $19,800pp

Silversea – Silver Cloud Ushuaia (round-trip) December 11, 2020 From £8,730pp

Hurtigruten – MS Roald Amundsen Valparaíso to Punta Arenas October 19, 2020 From £6,843pp

This cruise on board Aurora’s brand new ship makes its way to the Antarctic Peninsula via the Falkland Islands and South Georgia, home to massive colonies of king penguins.

This trip is on the luxurious Silver Cloud and crosses the Drake Passage to the remote South Shetland Islands and through the incerdible tabular icebergs of the Antarctic Sound.

This cruise sails along the west coast of Chile, taking in the fjords and Patagonia, before heading across to Antarctica for activities led by the onboard expedition team.

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CRYSTAL WHERE LUXURY IS PERSONAL

PALAIS TO PALAZZOS MONTE CARLO TO VENICE | CRYSTAL SERENITY 3 MAY 2020 | 7 NIGHTS | VOYAGE OCY200503-07 VENICE

MONTE CARLO

Adriatic Sea

Dubrovnik

Michael Dupont Head of Sales Tel: 07921 949469 mick@cruiseportfolio.co.uk

Rome Sorrento

Taormina

Cruise Only Fares From

IONIAN SEA

Deluxe Stateroom (C3 Grade)

from £2,675 per person

Deluxe Veranda Stateroom (B3 Grade)

from £3,167 per person

Itinerary Highlights:

Natalie Read Regional Sales Manager South Tel: 07896 971316 natalieread@cruiseportfolio.co.uk

Jon Schofield Regional Sales Manager North & Scotland Tel: 07841 921533 jon@cruiseportfolio.co.uk

Nan Short Representative Northern Ireland & Eire Tel: 02890 642252 nanshort@btopenworld.com

Megan Saunders Trade Sales Support Executive Tel: 020 7399 7602 megan@cruiseportfolio.co.uk

Monte Carlo, Rome/Civitavecchia, Sorrento, Taormina/Giardini Naxos, Dubrovnik, Venice (overnight).

2018

FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:

020 7399 7601

www.crystalcruises.co.uk

ABTA No.V8548

Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Fares may fluctuate and should be used as a guide only. Prices may go up or down. You should contact us on 0207 399 7601 before booking, or visit our website www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents.

Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. ©2019 Crystal Cruises, LLC. Ships’ registry: The Bahamas.

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GLOBE

ISSUE ONE

Issue One

PREVIEW EDITION

December 2016

DECEMBER 2016

WATERMARK YOUR GUIDE TO THE BEST HOLIDAYS IN THE WORLD

WHY ARE CRUISES M A K I N G WAV E S ?

SAILING SOLO O F F T H E B E AT E N T R AC K WHY ARE CRUISES M A K I N G WAV E S ?

SAILING SOLO O F F T H E B E AT E N T R AC K

FJORD FOCUS A JOURNEY TO WEST NORWAY

Give back with trips that support the local host communities

Roam Russia

Discover the grand delights of St Petersburg and Moscow year-round

New routes

Low-cost carriers are mapping their way in long-haul airspace

EMERALD WATERWAYS AN IN-DEPTH LOOK

WONDERFUL WORLD FOUR BUCKET-LIST STOPS

Solus

I SSU E 0 NE

thevillagepost Amazing Grace Introducing Tauck’s new ship on the mighty Rhine

Turning the tide An in-depth look at MSC Cruises’ forthcoming Seaside

Issue two

A world of luxury We consider the benefits of all-inclusive river cruising

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SECRETS OF THE DOURO Explore the wonders of Porto with our new itinerary for 2017

MEET THE FLEET Introducing a trio of new ships: Emerald Radiance, Liberté and Destiny

RAISE A GLASS Enjoy the world’s finest wines during our new cruise on the Rhône

WHICH RIVER ARE YOU? Find out which Emerald Waterways cruise best suits your personality

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Travel industry insights / September 2018

Soak up the colour, culture and energy of Argentina’s pulsing capital – an unforgettable introduction to the sensual appeal of Latin America

Stepping lightly

ON THE HORIZON THE LATEST CRUISE NEWS

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CRUISE & MORE HOLIDAYS OF A LIFETIME

EMERALD EXPLORER

Eastern promises Sailing Asia’s majestic Mekong with APT Touring

thevillagepost American Queen A music-themed tour of the Deep South on the mighty Mississippi

Fire and ice Explore the Galápagos and Antarctica with our handy guide

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All around the world These epic cruises and flights will take you across the globe

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The added extras that can transform your clients’ holidays

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Sue Bryant sails on Celebrity Edge, the much hyped new ship that could change the future of cruise

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PARADISE FOUND We return to the Caribbean with P&O Cruises and find it very much open for business after last year’s hurricanes

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October 2019 | Forward

PORTS OF CALL

San Juan Anthony Pearce looks at Puerto Rico’s pretty capital, which mixes history and beautiful beaches San Juan, the capital of Puerto Rico, is a great introduction to the Caribbean for those beginning a cruise there, or as a destination in its own right.

After a few hours in the Old Town, where the Spanish influence remains through cobblestone streets and colourful colonial buildings, visitors will understand why The New York Times ranked it as its top destination to visit in 2019.

Investment in a third pier now means that San Juan can now handle the largest cruise ships in the world, with Royal Caribbean International frequenting the port. This month, the likes of Carnival Conquest, Breeze and Fascination; Harmony, Allure and Freedom of the Seas, Norwegian Breakaway; MSC Seaside; Oceania Insignia and Viking Sea (which homeports in the city during the winter) will all visit this fascinating capital. In a country not long ago battered by a devastating hurricane, cruise tourism has provided muchneeded relief – it is said to contribute more than seven per cent of the country’s GDP. Although not connected to the UK directly, getting there is relatively

easy via Miami, New York or Charlotte Douglas in North Carolina.

Top among the city’s sites is the El Morro fort, a huge citadel that dates to 1539 – it once protected San Juan from pirates and fell during the Spanish-American War, which ended with the signing of the Treaty of Paris, in which Spain ceded ownership of Puerto Rico to the United States. La Fortaleza, which dates from 1540, and the 18th century San Cristóbal fort are also worth a visit, as is the neoclassical San Juan Bautista Cathedral on Calle del Cristo.

There are also plenty of new developments afoot in a city best known for its history: District San Juan, with cinemas, restaurants, a zip-line tower and a 6,000-seat entertainment venue is perhaps the most exciting. Simply wandering through San Juan’s pretty streets is entertainment enough, but the city’s nightlife is also legendary, whether you’re looking for jazz bars (try Carli’s Fine Bistro & Piano), speakeasies (La Factoría was named among the world’s 50 best bars) or nightclubs.

There is an endless supply of great places to eat. Puerto Rican cuisine,

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October 2019 | Forward which has its roots in Spanish, African and the native Taínos traditions, may not be as well known as Jamaican or Cuban food, but is no less delicious.

El Jibarito (Calle Sol 280) serves cheap Puerto Rican comfort food such as mofongo (mashed plantain) with camarones al ajillo (shrimps in garlic sauce) and chicken fricassee.

Café Manolín (251 Calle San Justo), which dates back to the 1940s, is an institution, serving classics such as serenata de bacalao con viandas (codfish and root vegetables).

All beaches are public on Puerto Rico, with the beautiful Escambron Beach, with its views along the coastline (and of El Morro) a good shout for day-trippers. Condado Beach is much more lively, with its casinos, shopping and music, reminiscent of Miami Beach, while Playita del Condado (Small Beach of Condado), boasts calm aqua waters, making it perfect for families.

Often quiet is Playa Peña, across from the imposing Capitol Building, and just past the San Cristóbal fort.

For shoppers, there is plenty to choose from – in Old San Juan, the main shopping streets are Fortaleza, Cristo and San Francisco.

Excursions from the city include Fajardo, where Viking offers an after-dark kayak adventure. Las Cabezas de San Juan Nature Reserve

has mangroves that create natural tunnels where the waters glow with bioluminescent microorganisms. The east of Puerto Rico offers the only sub-tropical rainforest in the United States Forest Service, El Yunque National Forest. Covering 117 square km acres with peaks that rise up to almost 1,000m, it is home to the beautiful La Coca Waterfall, and over 240 species of plants and trees. There are many hiking trails, including La Coca Trail, where there are natural pools suitable for swimming in.

Also outside of the capital is Ponce, one of the most popular tourist destinations. The country’s second-

largest city is home to Plaza de las Delicias, a town square adorned by fountains and home to the city’s cathedral, the Catedral de Nuestra Señora de Guadalupe, built in the late 1800s, and known as the cultural heart of the city. For those with a few days extra, Rincón on the west of the island offers a totally different experience to San Juan. It’s home to many of the surfing beaches in Puerto Rico, including Domes, Maria’s, Tres Palmas and Sandy Beach. The Rincón Lighthouse, also known as El Faro de Punta Higuero, overlooks the Domes beach and offers some of the best views of the west coast.

THREE PUERTO RICO CRUISES Seven nights from San Juan

10 nights from Miami

11 days from San Juan

Royal Caribbean – Enchantment of the Seas San Juan (round-trip) November 28, 2020 From $449pp

Regent Seven Seas Cruises – Seven Seas Explorer Miami (round-trip) December 17, 2019 From £5,399pp

Viking Ocean Cruises – Viking Sea San Juan (round-trip) December 11, 2019 From £2,990pp

A week in the southern Caribbean taking in Barbados, Antigua and St Lucia – plus the incredible Royal Caribbean onboard entertainment.

This luxury all-inclusive Christmas getaway takes in a one-day stop at San Juan, alongside Nassau, Antigua, St Kitts & Nevis, St Maarten.

This West Indies Explorer itinerary explores the colourful Caribbean in depth, with more ports and more time to discover the rich and rewarding cultures of the islands.

CRUISE-ADVISER.COM

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The Ultimate Family Holiday

Holland America Line’s spacious ships accommodate far fewer guests than most. Your clients will find elegant lounges adorned with fine art and fresh flowers, sparkling pools and uncrowded sunny spaces.

Large comfortable staterooms accommodate up to 5 guests, most with ocean views and many with private balconies. Plus there’s a choice of dining, live music, enrichment and destination experiences to suit travellers of all ages.

THE HOLLAND AMERICA LINE DIFFERENCE Perfectly-sized, elegant ships Spacious staterooms and suites, many with private balcony Nearly one crew member for every two guests Fine dining with casual to formal options Regional Cuisine, “EXC” destination experiences and more Sumptuous Greenhouse Spa & Salon Long days and overnight stays in gorgeous cities

By travelling together, your clients may share a world of fascinating cultures, natural wonders and engaging adventures onboard and ashore.

Message from Wendy Lahmich Director of Sales, UK & Ireland

Dear Agent Partners ‘Multi-gen’ is a rapidly expanding cruise opportunity.

Holland America Line is a prime choice for discerning couples with kids, since the entire family benefits from a holiday where everyone’s needs are met: Parents enjoy a high quality holiday with family time together; children – whether little ones or teenagers - will john lots of supervised fun-filled activities!

Grandparents will find both learning opportunities and relaxation according to their desires!

It’s also easy to budget with the range of accommodations on offer, and our special group amenities.

Good selling Wendy

FOUR EXTRAS + A BONUS DEAL Book select 2020/1 holidays by 31 October, 2019 and your clients will receive • • • • •

Up to US$800 onboard spending money 50% Reduced Deposit Complimentary Pinnacle Grill Dinner $25 Beverage Card (for Kids or extra guests) Verandah and Suite guests also receive a Premium Internet Package

HAL GROUPS Holland America Line’s group programme enables you tonset up group requests that feature GAP (Group Amenity Points) including onboard credit, complimentary wine and speciality dining.

You can even customise events and shore excursions for your group.

E-mail groups@hollandamerica.co.uk or call 0344 338 8603

WAYS TO BOOK: Reservations Online POLAR Online: via www.hollandamerica.co.uk and click on partnerships Reservations by phone: 0344 338 8600 Contact the Sales Team: 0344 338 8604 or email salessupport@hollandamerica.co.uk

MULTI-GENERATIONAL CRUISE

Fun for all the family Sara Macefield takes her children on an action-packed Uniworld Generations itinerary on the Danube and looks at multi-generational cruises – an increasingly popular option for extended families looking to spend some quality time together

October 2019 | Midship It’s like The Sound of Music all over again as a family on our Danube cruise – all 17 of them – amusingly enact their version of the movie’s famous Do-Re-Mi sequence in Salzburg’s Mirabell Gardens, where it was originally filmed.

A video of them skipping up the stone steps where Julie Andrews led her troupe of charges made charming viewing at our evening briefing aboard SS Beatrice as the Brown family, headed by grandparents Karen and Art from Orlando, were a popular fixture on this sailing.

With their four children, who had flown in from across the States and also from Shanghai, bringing seven grandchildren with them aged between 11 and 25, they were easily the biggest multi-generational group on board, but not the only ones.

This week-long family-friendly Uniworld Generations cruise attracted several two and threegeneration groups, and the mix of ages brought a buzz to the onboard ambience, especially as there were 28 under-18s on this sailing, with the youngest aged just six, although mostly they were tweens and teens.

Uniworld is one of a handful of river cruise lines offering such departures, with a programme of Generations excursions designed to appeal to younger tastes that included hikes, castle visits and treasure hunts.

In the Bavarian city of Passau, I joined my husband and twin 16-year-old daughters to paddle kayaks, canoes and paddleboards during a ‘River Splash’ afternoon along the quiet backwaters of the River Ilz, having explored the city on a morning treasure hunt that used geocaching to track down clues.

The Baroque splendour of Artstetten Castle high in the Austrian hills was the scene of a fascinating living history lesson at a private reception with Princess Anita von Hohenberg, a member of the legendary Hapsburg dynasty and great-granddaughter of Archduke Franz Ferdinand of Austria whose assassination sparked World War I. Another legendary name, but of a different kind, featured in Regensburg with a ‘Revved Engines’ visit to the giant BMW factory that proved popular with young motoring enthusiasts (but not my twins who, to my dismay, vetoed the excursion).

But it underlined the choice to tempt all-comers – and that went for life on board, too.

Children’s hosts were on hand to organise fun activities that included a cookery class and treasure hunt for younger children, while the teens were happiest lazing on deck and sunbathing, although sadly there was no pool or hot tub. There was also a fleet of mountain bikes for those wanting to explore on two wheels.

At first glance, I wouldn’t have thought the classically-styled grand surroundings of SS Beatrice would necessarily suit families, but wellplaced pots of sweets were devoured by all ages and child-friendly dining menus and the general helpfulness of the crew were big pluses.

Many of the larger family groups had their own reserved tables in the main restaurant, Mozart’s, but the rest of us were free to sit where we wanted to, and it wasn’t long before we joined up with a Canadian couple and their 15-year-old son.

The all-inclusive nature of this sailing contributed to the sociable atmosphere as drinks flowed freely.

We didn’t even have to worry about gratuities (aboard and onshore) or most excursions as these were included too.

Our tour of Vienna was among the most memorable as we took an exhilarating journey through 2,000 years of history at the interactive Time Travel museum before tackling the punishing climb up 343 steps to the top of the city’s landmark St Stephen’s Cathedral.

Complimentary ice creams added a welcome final flourish to this outing and, while they may have been primarily aimed at the children, they were welcomed by us parents too. To quote a certain film, they were definitely a few of our favourite things.

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October 2019 | Midship

The rise of the multi-generational cruise and why it’s a lucrative market for agents to tap into Cruises are increasingly crossing the generational divide when it comes to family groups wanting holidays that come with attractions to suit every age range.

The breadth of facilities offered on ocean ships and the cosy ambience of river cruise vessels make them more appealing for such gatherings, especially when combined with the additional bonus of visiting so many different destinations in one trip.

Combine this with the prevalence of kids’ clubs and onboard attractions aimed at younger cruisers, along with the ease of cruising from UK ports, which may tempt older travellers, and it’s clear cruising ticks many multi-generational boxes.

“Over recent years, we’ve seen a significant increase in multigenerational travel – where grandparents, parents and children cruise together,” explained Clia UK & Ireland director Andy Harmer.

“With the offer of an excellent mix of activities to suit all ages, a cruise holiday is the perfect fit for multi-generational families.”

Holland America Line UK & Ireland sales director Wendy Lahmich agreed, adding: “Savvy travellers are now realising the value of cruise when planning a big family holiday, as it ticks the boxes for all ages, offers ‘time apart and time together’, plus the benefit of group amenities.

“It’s a lucrative market for agents to tap into, as most will already have clients who they know will be celebrating a major life event at some point and may be looking to celebrate with extended family.”

The increase in all-inclusive cruise is another plus factor that makes it easier to balance the demands of youngsters, especially when such trips are often paid for by grandparents as a family treat, and this is where river cruises score highly, too.

“We are increasingly seeing intergenerational family groups where grandparents are travelling with grown-up children and grandkids,” said AmaWaterways sales, marketing and digital director Jamie Loizou.

“We can offer bespoke private shore excursions for groups of a

CRUISE-ADVISER.COM

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certain size and also have interconnecting rooms, which are perfect for families.”

The increasing range of accommodation, particularly on ocean ships, gives a good choice for families who may opt for suites or choose to stay in upscale areas such as The Haven on Norwegian Cruise Line ships; MSC Cruises’ Yacht Club; or Havana Cabana accommodation on Carnival Cruise Line.

Many ocean and river companies offer special group benefits, which can include a free place for groups of 10 or more and some lines offer special children’s rates.

Another growing trend is the “skip-generation” cruise, which Clia says has surged as more grandparents take their grandchildren away without their parents, freeing them up to work or go away on their own.

“With its ease and safety, a cruise is stress-free and hassle-free, meaning that grandparents can spend their time making lifelong memories with their grandchildren,” Harmer added.

GREECE

Seeing Greece in a new light Sam Ballard spends a few days in Athens, before joining Celestyal Cruises for a leisurely sail around the Aegean, and finds out how the country has undergone a resurgence

October 2019 | Midship From idyllic, Instagram-perfect islands to world famous ancient sites and incredible cuisine, there is a lot to love about Greece. This year marks a decade since the country’s crippling debt crisis, and the resurgence has been incredible. In 2018, 3.6 million Brits arrived in Greece – a 9.6 per cent increase on 2017. Speak to locals and they say things are changing and people are moving back home. New restaurants are springing up in Athens and the islands are booming. The Aegean nation seems to be having a moment.

We start our Greek adventure in Athens. The Aegean capital often gets overlooked by tourists who are more interested in visiting the country’s more glamorous islands.

However, a few days in the city pays dividends. We walk up to the Acropolis, the most important site in Ancient Greece; eat souvlaki in O Kostas, which has been knocking out the famous fast food for almost 70 years; and pop in to Melissinos, the poet sandal maker, where the styles are named after those chosen by famous past customers like The Beatles and Jackie O. We spend our time in Psyrri, just to the north of Plaka, the tourist hotspot. While there we drink wine in herteroclito, an organic wine bar; and eat at Ivis, a small restaurant on a vine covered back street. Whether it’s tapas – lots of bread, houmous, tomatoes and wine – or grilled meat, everything we eat is delicious. The hot weather and warm evenings make for perfect al fresco dining conditions.

We take a day trip out to Hydra – an island under two hours ferry ride away. Leonard Cohen bought a house here in 1960 and cars are banned.

Two factors that made us want to see Hydra for ourselves. We walk around the pretty harbour and discover a rocky outpost where people idle away their day sunbathing and jumping in to the sea. We follow their lead and jump off the stone steps into the Aegean sea and paddle around before warming ourselves up by the rocks. After an hour or so we’re famished and head off to a small restaurant for a late lunch. It doesn’t get much better than this.

Celestyal Crystal and (clockwise) the Unesco World Heritage Site of Ephesus in Turkey; the Parthenon in Athens; the impressive views from Santorini

PRE-CRUISE HOTEL STAYS With multiple direct daily flights into Athens, the opportunity to spend a few days in the Greek capital before setting sail seemed like one that was too good to miss. We stayed in the Grand Hyatt, which boasts a rooftop pool, and all the facilities you expect from one of the world’s most famous hotel chains. Our second hotel was The Foundry, in the heart of Psyrri, an area known for its cool bars and antique shops.

The Foundry has 12 selfcatering apartments but also offers breakfast, delivered in a basket to each room or directly to the roof, where guests can enjoy views of the Parthenon.

CRUISE-ADVISER.COM

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October 2019 | Midship

Athens has been great fun.

Chaotic and slightly rough around the edges. It feels buzzy. And, while perhaps lacking the grandeur of some European cities, it is definitely a place I want to explore more.

However, it is time to move to the next stage of our trip.

Our hosts for the next seven nights will be Celestyal Cruises, on board Celestyal Crystal. The ship can handle 1,200 guests and boasts an international clientele – although the feeling on board is most definitely Greek. The cruise offers incredible value, with a seven night sailing in the Mediterranean costing just £899.

That includes booze, gratuities and even some shore excursions. While the ship was built in 1980, and does show its age a little, the service on board is impeccable. Entertainment is brilliantly bonkers, too. However, while the onboard offering is attractive, it is the itineraries which really make Celestyal stand out.

Starting in Piraeus (Athens), we are due to call at Mykonos, Milos, Santorini and Kusadasi over the next week. We’ll be staying (very) late in ports like Mykonos, where we leave in the morning, and spending two days in Santorini – the cruise’s two most famous stops.

In Mykonos we step through the island’s party-goers and selfie-takers.

It’s perfect for those who want to stay out late and make the most of the ship’s longer stay in port.

However, it’s all a bit Love Island and we opt to take a trip to nearby Delos.

The island was the mythological birthplace of Apollo and hasn’t been inhabited since ancient times.

It’s now one of the best preserved ancient sites in Greece, where visitors can walk around houses with beautiful mosaic floors, wander the CRUISE-ADVISER.COM

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October 2019 | Midship streets and look into shops including a butcher (identified by its marble table) and amphitheatre. The island hasn’t been inhabited for more than 2,000 years but is currently populated by Angel of the North sculptor Antony Gormley’s creations, as part of an exhibition.

In Milos we visit Sarakiniko Beach, which looks like the surface of the moon, and then take a boat trip out to Kleftiko where we swim among the caves and coves, which are said to have once been a pirates’ hideaway. It’s probably one of our favourite ports of call. Without an international airport it is harder to get to than Santorini and Mykonos and, as a result, is a bit of a gem.

In Santorini we embark on Celestyal’s included excursion to the village of Oia, along with the rest of the ship. Perched on the edge of a cliff, it is famous for its pretty streets, blue domed churches and incredible sunset views, which have made it extremely popular.

We battle through the hoards along with passengers from MSC, Silversea and SeaDream – and, given we’re in Santorini for two days – wish the visit had been spread out across visiting ships. It’s best to make the most of the excursions, however, as the coach drops you off in Thera, the capital. As you are still high up on the cliff, the excursion includes a ticket for the cable car (which otherwise costs €6 each way) so it gives you a good chance to explore the town at your own pace without being stung.

Back on board and it’s hard not to get into the Aegean life. Dinners are long and the entertainment, which becomes more and more popular as the cruise continues, is weirdly addictive. At one point the dance troupe all don sheep heads in the middle of a routine and the crowd love it – perhaps it was lost in translation – but the atmosphere was brilliant. One criticism of the ship is that it could do with a decent bar – one that isn’t a lounge or Horizons, which is the domain of karaoke singers. There is also an outside pool, but the loungers are on the deck above. Again, it’s a small

The ruins on the ancient island of Delos; (right) Mykonos and (below) Hydra, where cars are banned

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October 2019 | Midship

thing (especially with no sea days) but it would have been a good option to have.

Our final port of call is Kusadasi, in Turkey, which sits a short drive from Ephesus, the Unesco World Heritage Site. Arguably one of the most impressive ancient sites in the world, Ephesus is vast and includes the world famous Library of Celsus and huge amphitheatre. Religious scholars believe it was home to John the Apostle after the death of Jesus Christ – as well as the Virgin Mary.

It’s a must see and Celestyal offers it for free to all passengers.

Our time in the Aegean has drawn to an end. We have been incredibly well looked after during our time on board – although you would expect nothing less from a region where hospitality is an art form. Greece does feel like it’s having a moment and there is no better way to enjoy it than on a cruise.

THREE GREEK CRUISES Seven nights around the Aegean

Seven nights from Venice

Seven nights from Athens

Celestyal Cruises – Celestyal Crystal Piraeus (round-trip) August 8, 2020 From £1,129pp

Royal Caribbean – Rhapsody of the Seas Venice (round-trip) September 5, 2020 From £769pp

Crystal Cruises – Crystal Esprit Athens (round-trip) April 26, 2020 From $6,249pp

A seven-night sail around the Aegean, taking in a wealth of culture, history and idyllic beaches around the various islands, including Santorini, Rhodes, Mykonos and Crete.

This week-long sailing from Venice takes in a stop in magnificent Montenegro, alongside Athens, Corfu, Mykonos and Kefalonia.

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Push the boat out with this allinclusive luxury yacht cruise that wends its way around the Aegean, with calls at islands including Santorini, Paros, Delos and Patmos.

Are you prepared for the needs and desires of Generation Z? How about Generation Alpha?

Travel is one of the world’s biggest industries – and it’s only going to get bigger.

Globetrender offers bespoke trend forecasting and research services to inspire, inform and guide you in your decision-making.

If you would like an individual consultation on how to ready yourself for the next decade, email editor and founder Jenny Southan jenny@globetrender.com.

For news and features check out our online magazine globetrender.com and sign up for our newsletter.

GLOBETRENDER

AMAMAGNA

Bigger is better The line between ocean and river cruise ships has blurred with the launch of AmaWaterways’ AmaMagna.

Jane Archer gets on board to find out more about this large and luxurious new vessel

October 2019 | Midship

Customers who shy away from booking a river cruise because the vessels are not luxurious enough should be directed to AmaWaterways’ new ship AmaMagna.

At almost 22m wide, the vessel is twice the width of other river ships and oozes luxury, whether that be in terms of space (it holds just 196 passengers, which is less than river ships half its size), the balcony suites that are larger than on some oceangoing vessels or the choice afforded by four dedicated restaurants.

AmaMagna is not the first vessel of its size – that honour goes to Mozart, the 30-year-old Crystal Cruises’ vessel that is moving to parent company Genting later this year to launch a new line on the Danube – but it is the first to be designed and built with luxury in mind.

The brainchild of AmaWaterways’ co-owner and president Rudi Schreiner, its 11 entry-level cabins – these have a fixed window – are almost as big as the balcony bedrooms on AmaWaterways’ other ships.

Suites on decks two and three are as long as other river ships are wide

and have large bathrooms with marble-top double sinks and large glass-enclosed showers.

Move up to one of the six Grand Suites on deck three and you have a room that’s more than twice the size of the lower-deck cabins. And if that’s still not big enough for luxury lovers, the Owner’s Suite is over three times SHIP SHAPE

AmaMagna Built: 2019 Decks: 4

Capacity: 196 passengers (double occupancy)

Innovative, stylish and spacious, AmaMagna brings new levels of luxurious living and dining to a Danube cruise.

as large as the entry-level cabins.

The bedroom is separated from the sitting and dining areas, there’s a bar, a large bathroom with a shower and a bath, plus a second toilet. There’s also an average price tag of £20,000 a week for two, but it always sells,

Schreiner says. The middle deck cabins are harder to shift.

The décor in the bedrooms is light and warm, combining wood and white with splashes of colours on the bed runners and carpets, and of course there are all the modern must-haves such as USB slots and electric sockets aplenty.

All four restaurants are complimentary. Both the main restaurant and Al Fresco are open for buffet breakfast and lunch, and a waiter-served dinner. The evening menu in the former is more international; in the latter it veers towards more vegetarian choices.

The Chef’s Table offers light lunches prepared at a live cooking station and in the evening reverts to a posh restaurant with a set seven-course tasting menu. Finally, Jimmy’s Wine Bar Restaurant is a family-style wine bar where passengers are seated at long wooden tables and can help themselves as large platters of appetisers and main courses are served.

AmaMagna has plenty of neat features including a large wellness

Al Fresco is one of four restaurants on board the new AmaMagna

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studio with a gym, treatment room, juice bar and exercise studio (a professional trainer hosts complimentary classes in everything from stretching to yoga and line dancing every day).

There’s a swimming pool on the sun deck with a pop-up bar, a large cinema and fleet of 46 bikes, including some for children, that can be borrowed for free or used on guided excursions. A lift goes all the way to the sun deck, which is ideal for passengers with mobility problems, who usually have to struggle up steep stairs to get outside.

There is also an aft watersports marina and small excursion boat, both of which are a bit of an experiment. “I decided to put in the marina and then decide how to use it,” says Schreiner. The current plan is to have cocktail receptions on the platform where such a thing is allowed by the local authorities.

Tour options in the excursion boat are still being developed.

The vessel can only sail on the Danube, where the locks are 24m wide, but that’s not really a hardship.

The river overtook the Rhine as Brits’ favourite waterway last year, according to Clia, on account of attractions that range from worldclass cities and ornate palaces to picturesque valleys, deep gorges and medieval castles.

For now there are no plans to build a sister to AmaMagna, but in true James Bond style, it’s a case of never say never. “We have no plans for another double-width ship, but we could decide to do it in the future,” says Schreiner.

New for 2020, one-week Magna on the Danube cruises feature an exclusive wine festival in the Austrian town of Spitz, more day-time sailing and an included excursion to Schönbrunn Palace in Vienna, while Gems of Southeast Europe voyages take AmaMagna to the Lower Danube for the first time.

Fly-cruise prices start from £1,732 and £4,035 per person respectively.

Clients can combine both itineraries into a 14-night Grand Danube itinerary from £9,803 per person.

The Chef’s Table and (below) one of the six Grand Suites; the rear platform which can be used for watersports and cocktail parties

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ONE OCEAN EXPEDITIONS

Fairway to heaven Peter Ellegard joins One Ocean Expeditions on board RCGS Resolute for a golfing cruise around Scotland and Ireland that takes in so much more than just the links

Credit: Peter Ellegard

October 2019 | Midship There’s nothing like going to bed on a cruise ship and waking up in a new destination, ready for your next adventure.

Having set sail from Dublin under unseasonal slate-grey June skies on One Ocean Expeditions’ RCGS Resolute, the next day dawns to find us moored off Campbeltown, near the tip of Scotland’s Mull of Kintyre.

Pulling on the water and windproof bib-trousers and bright red jacket and the insulated green wellies provided in my cabin, I grab a lifejacket from the mud room and, with my shoes, camera bag, water bottle and other necessities for the day packed in a large yellow waterproof backpack, I clamber down the gangplank to the waiting Zodiac for the short ride to the harbour – thankfully on calm seas.

However, the majority of us are not about to explore the delights of the Kintyre peninsula, made famous

by Paul McCartney and Wings in the 1977 hit song. We are here to play golf, the near 80 golfers split into two groups to play the two renowned golf courses on the western side of the peninsula. Having previously played the Machrihanish Golf Club seaside links designed by legendary

Old Tom Morris and opened in 1879, I choose its neighbour, Machrihanish Dunes, a traditional style links 130 years its junior that uses a herd of wandering black sheep to keep its fescue grass under control.

Back in Campbeltown, there’s an optional visit to one of three distilleries that remain of the 30 that once gave it the title of “whisky capital of the world”. Instead, I join some fellow golfing passengers for a well-earned pint and haggis nachos at the waterfront Black Sheep pub.

The seven-night Scotland & Ireland Golf Expedition – which is being extended to eight nights from 2020 – is the second dedicated golf cruise operated by the Canada-based cruise company, better known for its polar expedition cruises, augmenting the company’s East Coast Canada Golf Expedition first run in 2018.

That was aboard the 96-passenger Akademik Ioffe, one of two chartered Russian icebreakers and ex-research vessels no longer in the fleet.

Also an icebreaker, the 26-yearold Resolute joined One Ocean Expeditions last November and is a very different proposition. A fivestar cruise ship previously operated

by Hapag-Lloyd Cruises as the MS

RCGS Resolute, pictured in Orkney, visits golf courses around Scotland and Ireland.

(Opposite) Stromness

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Hanseatic, it carries 146 passengers in far more luxury and style, with a high staff-to-passenger ratio.

Six different cabin categories range up to spacious suites, all featuring outside views and all renovated last year. It also offers aft and forward observation lounges and bars, a “business casual” a la carte dining room and bistro dining room both with open seating, a theatre-style presentation room, gym, wellness centre with massage therapists, sauna and steam room, a Jacuzzi, salt-water plunge pool and a large relaxation deck.

While both golf cruises – the East Coast Canada one won’t run next year, but returns in 2021 – are aimed at golfers and the itineraries are planned around playing golf at top courses along the voyage, they also cater to non-golfers and golfers who want to do other activities as well.

Passengers are provided with a trekking pole and binoculars in their cabins, while the ship carries sea kayaks and paddleboards, with expedition leaders taking tours on those and on mountain bikes, as well as hiking excursions. The 14 Zodiacs are also used for sightseeing trips besides ferrying passengers ashore.

October 2019 | Midship Unlike the Canada golf cruise, which involves some beach landings and jumping off into the sea, all the Scotland and Ireland landings are at ports and harbours. At Inverness, that involves a 10km Zodiac ride from where the Resolute anchors opposite Castle Stuart Golf Links – one of two options, my choice being the celebrated Royal Dornoch Golf Club an hour away by coach. It makes for a wet journey back to the ship for some when the wind whips up waves, but I stay dry at the bow.

From Campbeltown, we cruise back to Ireland and moor off Greencastle on Lough Foyle to play golf at Ballyliffin Golf Club. From there we visit South Uist in the Outer Hebrides to play on the historic Askernish links course created by Old Tom Morris in 1891 and long lost until it was restored in 2008.

Non-golfers on a nature trek see a pair of sea otters on the beach.

At our next stop Stromness, on Orkney, I decide against golf or a day-long coach tour to work until lunchtime and then get a local taxi to take me to see some of the area’s historic sights, among them the 5,000-year-old Skara Brae settlement and two ancient stone circles – the Ring of Brodgar and the Standing Stones of Stennes.

Docking in Aberdeen, there is golf at either of two more celebrated courses, while non-golfers visit a distillery. The cruise ends the next morning, docked at Edinburgh’s Leith Port adjacent to the former Royal Yacht Britannia.

Throughout the cruise, I don’t see my golf clubs until I arrive at my chosen course. They are whisked landward on Zodiacs from storage early each morning and returned once we are back onboard.

Musicians serenade us ashore at several ports of call and entertain us at night while under way.

Evening recaps and briefings for the following day’s activities are a chance to mix and swap stories with the other passengers, who hail from countries including Canada, Australia and the UK. For me, both the cruise and ship are well above par.

Top to bottom; the dining room on RCGS Resolute; Ballyliffin Golf Club in County Donegal; the author at Royal Dornoch Golf Club

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October 2019 | Midship SELLING TIP – A cruise in sunny climes is the perfect antidote to the winter blues

HOW TO SELL

Winter sun

Jane Archer is the authority on all things cruise. This issue, she looks at the wide range of itineraries for people seeking to beat the winter blues with a shot of sunshine

Australia

p46

Canary Islands

p47

Vietnam and Cambodia p48 As days get shorter and the autumn chill sets in, it’s time to switch clients’ thoughts to booking a sun-seeking winter cruise. January, February and March are perfect months to escape the UK, giving folk something to look forward to once Christmas and New Year are out of the way and the weather is at its greyist and coldest.

Cruise ships big and small, luxury and budget seek out sunny climes each winter, ensuring something for everyone and every pocket. Close to home, the Atlantic Isles are a winter sun favourite, but to be sure of the hot stuff clients are better off flying further afield, to Oceania, Asia, South Africa, the Caribbean and

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Galápagos, or cruising one of Asia’s exotic rivers. Obviously, it costs more to go so far, but that’s just a good excuse to book a longer cruise or pair a voyage with a land-based stay.

Over the next few pages we look at options for winter sun-seekers in Australia, the Canary Islands and cruising the Mekong River.

October 2019 | Midship

Australia Given the UK’s winter is summer in Australia, with average temperatures from about 26C to the mid-30s, the land Down Under is an ideal place to seek some post-Christmas sun. Factor in world-class cities such as Sydney and Melbourne, kangaroos, sandy beaches and superb snorkelling or diving on the Great Barrier Reef and it’s easy to see why the country’s cruise kudos is growing and so many lines have been adding capacity over recent years.

Luxury Who? Regent Seven Seas Cruises Where? Australia When? January 23, 2020 How long? 36 nights How much? From £18,839pp including flights Inclusive prices and luxury go hand-in-hand on Regent Seven Seas. This cruise, on the 490-passenger Seven Seas Navigator, sails round-trip from Sydney with three free pre or post-cruise nights in that city.

Prices also include flights, transfers, excursions, speciality dining, drinks, tips and wi-fi.

Action Who? Royal Caribbean International Where? Australia and South Pacific When? February 13, 2020 How long? Nine nights How much? From £909pp cruise-only On the 4,180-passenger

Ovation of the Seas, this cruise pairs New Caledonia’s Noumea Island and Mystery Island in Vanuatu in the South Pacific with Brisbane.

It sails round-trip from Sydney, so it’s easy to add extra nights in the city, and there are three days at sea so there’s time to enjoy the onboard action.

Adventure Who? Coral Expeditions Where? Australia When? February 17, 2020 How long? Seven nights How much? From £2,200pp cruise-only A new name for the UK, Cairns-based Coral Expeditions has a 35-year track record of offering small ship expedition-style cruises in and around Australia. This voyage, on the 42-passenger Coral Expeditions II, explores the Great Barrier Reef round-trip from Cairns, with diving, snorkelling and hikes ashore. The price, valid an all 2020 departures, includes excursions.

SELLING TIP – A cruise-and-stay holiday in Asia or Australia makes the most of the air fare

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Canary Islands Part of Spain, but closer to North Africa than Europe, the Canary Islands have long been a favourite winter escape for the Brits thanks to their sunny climate, sandy beaches and laid-back charm. Cruising means clients can have all that, but visit several islands in one holiday while only unpacking once. British cruise lines target older clients with two-week no-fly cruises from the UK to the islands; for a younger audience, Marella has a ship in the islands over winter.

Fly and cruise Who? Marella Cruises Where? Canary Islands When? February 14, 2020 How long? Seven nights How much? £956pp including flights For time-poor clients in search of winter sun, this one-week Canarian Flavours’ fly-cruise is a winner. Sailing round-trip from Tenerife on Marella Explorer, they’ll tick off four islands – Gran Canaria, La Gomera, Lanzarote and Fuerteventura – and also visit Madeira. Prices include transfers, drinks and gratuities.

Sail from Southampton Who? P&O Cruises Where? Canary Islands When? February 23, 2020 How long? 14 nights How much? From £929pp cruise-only This P&O Cruises’ voyage is the perfect match for

clients seeking a relaxing escape to the sun after all the festivities. The cruise, round-trip from Southampton on the 1,950-passenger Oceana, includes seven days at sea, seeks sunshine in Tenerife, Gran Canaria and Lanzarote, and stops off at Cadiz and Lisbon.

Prices include gratuities.

Sail from Tilbury Who? Cruise & Maritime Voyages Where? Canary Islands When? March 16, 2020 How long? 15 nights How much? From £1,089pp cruise-only Sun, sea, sand and the islands of Lanzarote, Gran Canaria and Tenerife await on this escape to the Canary Islands with ex-UK specialist Cruise & Maritime Voyages, The cruise, round-trip from Tilbury, is on Magellan, a 1,250-passenger ship with a range of single, twin and suite accommodation. Calls into Rotterdam, Gibraltar, Madeira and Lisbon complete the itinerary.

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SELLING TIP – There are winter sun cruise destinations to suit all budgets

October 2019 | Midship

Vietnam and Cambodia With average January to March temperatures nudging 30C, river cruisers will get a good dose of winter sun on a voyage along the Mekong River from Siem Reap in Cambodia to Ho Chi Minh City in Vietnam or vice-versa.

It’s a fascinating journey that visits towns, villages and the Cambodian capital of Phnom Penh, delivering unforgettable experiences such as riding on rickshaws, being blessed by monks or shopping in local markets.

Cruise and stay Who? Emerald Waterways Where? Mekong When? February 26, 2020 How long? 15 days How much? From £4,295pp including flights This Majestic Mekong cruiseand-stay pairs a week on the new 84-passenger Emerald Harmony, with three nights in Siem Reap and two in Ho Chi Minh City. Prices include transfers, excursions and wine, beer and soft drinks with lunch and dinner.

Clients booking by October 31 receive a free drinks package.

All-inclusive Who? APT Where? Mekong When? February 13, 2020 How long? 15 days How much? From £4,795 including flights APT has made its name offering high-end cruises with flights, transfers,

shore excursions, drinks, tips and wi-fi included in the price. This holiday, on the 88-passenger AmaLotus, also includes land-based tours during pre and post-cruise stays in Siem Reap and Ho Chi Minh City. Upgraded premium-economy flights are included until November 30 2019.

Expedition Who? Pandaw Where? Mekong When? January 12, 2020 How long? Seven nights How much? From £2,130pp cruise-only A local cooking class ashore, bird-watching and even a chance to earn brownie points by releasing a fish into the river are among experiences that await on this cruise from Ho Chi Minh City to Siem Reap. It’s on the Tonle Pandaw, a teak-clad vessel that holds up to 56 passengers. Prices include gratuities and local mineral water. This sail date has no single supplement.

SELLING TIP – Wildlife spotting on a winter sun cruise?

Yes you can!

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October 2019 | Aft

DIRECTORY Got a cruise query? Let us assist you.

The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away

CRUISE LINES!

Information missing or out of date?

Email info@cruise-adviser.com

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October 2019 | Aft Celebrity Cruises Katherine Hulatt, trade support 01932 834 379 (option 2) salessupport.uk@rccl.com

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A-Rosa River Cruises Simon McDermott, business development manager 07340 719746 simon.mcdermott@arosa-cruises.co.uk

Celestyal Cruises Jo Reid, UK and Ireland country manager 07368 207 881 J.reid@celestyalcruises.uk

Amadeus River Cruises Natalie O’Mahoney, head of sales 0800 035 6411 sales@fredrivercruises.co.uk

Coral Expeditions Amy Sharpe, UK sales manager 020 3934 7170 UKSales@coralexpeditions.com

AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com

Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk

American Cruise Lines Hannah Logan, product manager 0800 035 0237 sales@americancruiselines.co.uk

CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com

American Queen Steamboat Company Rupert Thomson, managing director 01223 568 904 r.thomson@aqgsa.com

Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com

APT Touring Jessica Shelton-Agar, national sales manager 01494 736 147/07584 057 341 jessica.shelton-agar@aptouring.co.uk

Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk

Cruising Excursions Simonne Fairbanks, chief operating officer 0800 091 8274 traveltrade@cruisingexcursions.com

Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk

Cunard Line Victoria Snelgar, business manager – sales operations 07773 253 279 victoria.snelgar@cunard.co.uk

Azamara Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com

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Disney Cruise Line Juliet Holden, account executive 080 0171 2317 juliet.holden@disney.com

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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com

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Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

C

Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com

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October 2019 | Aft European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com

Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk Hurtigruten Anthony Daniels, UK general manager 020 8846 2666 anthony.daniels@hurtigruten.com

E-Waterways Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com Exotic Heritage Group Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

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Intrepid Travel Andrew Turner, head of industry sales 080 8274 5719 ukbdm@intrepidtravel.com

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Far Horizon Hannah Logan, product manager 0800 035 3189 sales@fredrivercruises.co.uk

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JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk

Fred Olsen Cruise Lines Geoff Ridgeon, head of sales 01473 746164 cruise.sales@fredolsen.co.uk

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Katarina Line Olivera Lesinger, head of UK & overseas +38 5 51 603 409 olivera@katarina-line.hr

Fred River Cruises Hannah Logan, UK Sales Manager 0800 035 3189 hannah@fredrivercruises.co.uk

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G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com

Latin Routes Jessica Dennison, director 020 8546 6222 info@latinroutes.co.uk

Great Rail Journeys Lindsay Dixon, head of trade sales 01904 527 180 lindsaydixon@greatrail.com

Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com

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Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07852 488 471 aishling.mcloughlin@hl-cruises.com

Lotus Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk

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The Majestic Line Louisa Grant, cruise co-ordinator 01369 707951 louisa@themajesticline.co.uk

Heritage Line Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Manatee Amazon Explorer Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk

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October 2019 | Aft Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk

Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com

MĂśvenpick Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Ponant Stephen Winter, international sales director 0800 980 4027 swinter@ponant.com

MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk

Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk

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National Geographic Expeditions Simon Chambers, operations manager 01473 242 636 sales@fredholidays.co.uk

Princess Cruises Mark Lowman, manager – sales operations 023 8065 6531 mark.lowman@princesscruises.co.uk

Noble Caledonia Agency sales, 020 7752 0000 agencysales@noble-caledonia.co.uk

Pullmantur Cruises Dave Chidley, agency sales manager 0800 021 3180 sales@fredholidays.co.uk

Norwegian Cruise Line Eamonn Ferrin, VP & managing director for UK & Ireland 023 8124 5000 eferrin@ncl.com

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O

Quark Expeditions Christiane Bach, business development manager +1 416 645 8248 christiane.bach@quarkexpeditions.com

Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com Agency Sales, 0345 505 1920 AgencySales@OceaniaCruises.Com

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One Ocean Expeditions Debra Taylor, new business development 07956 852 197 debra@toucanmoon.com

Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com

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P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com

Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk

Pandaw Hannah Logan, product manager 020 8396 7320 uk@pandaw.com

Rocky Mountaineer Steven Harris, regional sales director 07970 519 164 sharris@rockymountaineer.com

Paukan Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com

Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

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October 2019 | Aft Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com

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Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk

Travelsphere & Just You Sarah Weetman, head of trade sales 07748 843 244 sarah.weetman@travelsphere.co.uk

Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk

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SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com

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SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com

Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.com

Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com

Victory Cruise Lines Dave Chidley, agency sales manager 0800 038 1665 sales@fredholidays.co.uk

Silversea Sales support 020 7340 0700 salesuk@silversea.com

Viking Cruises Andrew Schweitzer, key account manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com

Uniworld Rachel Healey, national sales manager 07408 855 544 rachel.healey@uniworld.com

Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk

Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk

Volga Dream Hannah Logan, product manager 0800 021 3186 sales@fredrivercruises.co.uk

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Tauck UK country manager 080 0810 8020 tauckreservations@tauck.co.uk

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Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk

Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk Touchdown | Travel Industry Services Robbie White, head of cruise product 020 8607 3805 rwhite@touchdown.co.uk

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October 2019 | Aft

KNOW YOUR...

...drink packages A look at the best ways of pairing up your cruise with your booze It’s no secret that the British love a drink, so whether or not cruise lines include alcohol will be hot on the lips of potential customers. In many cases, particularly at the luxury end of the market, cruise lines are all-inclusive, with the likes of Silversea and Seabourn, as well as many river cruise lines, including drinks in the price.

On Scenic, for example, wine, beer and premium spirits are included but there are some restrictions, such as the most expensive cognacs and Champagnes (although, unless you’re feeling particularly decadent, there’s no need to pay extra).

There’s something reassuring about knowing that, no matter how much you drink, you won’t wake up with a huge bar bill to go with your hangover – but teetotalers and light drinkers will recognise they are paying for other people’s drinking habits.

There are some cruise lines – such as Viking – that offer beer and wine with lunch and dinners, a handsome midway point, then guests can either pay per drink outside of this, or pay for a drinks package (Viking’s Silver Spirits package is $19.95 per guest per night and must be purchased for the full length of the cruise, as is always the case).

On Holland America, the Signature Beverage package allows guests to drink up to 15 beverages a day (they must cost less than $8 each) and it includes wine, beer, spirits, cocktails, mocktails, soft drinks and coffee.

On Norwegian Cruise Line, the Free at Sea programme allows guests to pay £99 to access two packages, one option being a premium drinks package (worth up to US$99 per person, per day, including gratuities and service charges).

Oceania Cruises offers a two-tier programme: House Select, which costs $39.95 per guest, per day, includes unlimited Champagne, house wine and beer with dinner and lunch or Prestige Select, which is $59.95 per guest, per day and includes premium house wine.

Cruise & Maritime Voyages offers a simple drinks package at £17 per guest, per day on regular cruises.

Some lines, such as P&O Cruises, offer non-alcoholic packages too, such as soft drinks (£19.95 per guest, per day) or hot drinks (£10.95 per guest, per day), while its Ultimate drinks package is £39.95 per guest per day, and includes a children’s package.

Given the myriad options, it’s best for guests to look at the bar menus and work out whether they are getting value for money or whether it’s best to pay per drink.

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October 2019 | Aft THINGS TO DO

GAMESROOM

Each month, we bring you a selection of things to do on your lunch break or journey to the office

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19. North American cruise destination (6)

12. Central heating component, briefly (3)

20. Something all holidaymakers wish for (4)

14. Boat that plies between ship and shore (6)

LOOKING FOR THE ANSWERS? —

See the next cruise adviser in November for the answers

16. East Brazilian port and tourist spot (5) 18. Arabian Peninsula Sultanate (4)

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October 2019 | Aft

QUIZ See bottom of page for answers

1. Which country has the longest coastline in the world?

2. The American Bar is a found in which luxurious London hotel?

3. Which British newspaper was founded in Manchester in 1821?

4. Ushuaia is a port of call in which country?

5. Postojna are caves in which southeastern European country?

6. Luxor is a port on which river?

7. What UK city is referred to as the Steel City?

8. Which footballer recently became the youngest ever to score for Barcelona, aged 16 years and 304 days?

9. The Musée des Confluences is found in which French city?

10. Who directed 2007’s Oscar-winning There Will Be Blood?

11. The Spanish Riding School is in which European capital (and popular river cruise port of call)?

12. Cozumel is a port in which country?

13. Greg Mortimer is a ship in which expedition line’s fleet?

14. What is the latest iPhone?

15. The Testaments, released in September, is the follow-up to which novel?

QUIZ ANSWERS

1. Canada 2. The Savoy 3. The Guardian 4. Argentina 5. Slovenia 6. Nile 7. Sheffield 8. Ansu Fati 9. Lyon 10. Paul Thomas Anderson 11. Vienna 12. Mexico 13. Aurora Expeditions 14. iPhone 11 15. The Handmaid’s Tale

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October 2019 | Aft

LOOKOUT

All the pictures from the latest cruise events Over the summer, cruise adviser hosted a select group of luxury travel agents and suppliers at Soho House White City. The working breakfast included a presentation from Jeremy Blake of Reality Training, plus a chance to network with sponsors.

The cruise adviser Socials continue this month with an adventure theme.

Join us at Soho House Dean Street for an evening of networking, drinks and food with our expedition and adventure cruise partners (see p22 for details). Attendance is free for travel agents, but spaces are limited, so get in touch soon. Please RSVP to info@ cruise-adviser.com

The Adventure & Expedition Social Tuesday, October 15 Soho House 76 Dean Street London W1D 3SZ

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October 2019 | Aft

FINAL WORD

Lessons to learn from Thomas Cook Sam Ballard reflects on the collapse of the historic travel agency and how the response is an example of the generosity the industry is capable of The news that Thomas Cook was to cease trading sent such seismic shockwaves through the travel industry that we haven’t yet been able to fully assess the damage.

From the Thomas Cook business itself, to those whose firms were entwined with the 178-year-old giant, the ripple effect of its collapse will be felt for years to come.

The company had more 150,000 British travellers abroad at the time it went into liquidation. And, while much of the immediate focus has been on the repatriation of its guests, little mention has been made of the 20,000 Thomas Cook staff around the world, 9,000 of whom are in the UK. Thomas Cook was a vast organisation. With more than 500 stores, an airline, homeworkers and its Peterborough head office coming under the group umbrella – indeed if you weren’t working at Thomas

Cook, chances are that you, or someone in your team, has worked for them at one point.

And, while questions are starting to be asked about executive remunerations and decisions that the business made over the last few years, one thing that has been great to see is the way in which the industry has pulled together to help those in need.

Abta Lifeline, the travel body’s official charity, which is designed to help travel industry workers who have fallen on hard times, has made it clear that it is there for the now jobless Thomas Cook employees.

Travel Gossip, the Facebook group, has been one of the many platforms where jobs have been advertised, offers made and there have been incredible examples of the generosity that this industry is capable of.

Jonny McGinty, of DP&L Travel Management, posted: “If any Cooks staff are in a Wetherspoons, stick up what pub you’re in and your table number so the rest of us can start getting the drinks in!”

Holidaysplease offered Thomas Cook agents a special deal if they wanted to join the agency, while other travel agents and cruise lines reposted their existing job vacancies to make them more visible.

During what has undoubtedly been one of darkest and most trying episodes in the travel industry it is reassuring to know that there are so many companies offering a lifeline for those who need it.

COMING NEXT TIME Ports of call: Cozumel

Viking in Russia

Princess around the UK

Sam Ballard takes a closer look at this popular Mexican island in the Caribbean Sea which is known for its diving and Mayan ruins

Rebecca Barnes joins Viking Cruises on a sailing between two of the world’s most amazing cities – Moscow and St Petersburg

Emily Eastman joins Princess Cruises on a trip around Great Britian and Ireland, which includes a call at the beautiful city of Cork

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P&O CRUISES Shine Rewards Club HELPING AGENTS THRIVE WITH P&O CRUISES

SHINE REWARDS CLUB As a Shine Rewards Club member, you’ll enjoy lots of chances to earn lovely Shine points.

Every Select Price booking registered earns points But it’s not just bookings… the more you engage with P&O Cruises, the more points you can earn! Whether you complete a training module or join us for a webinar – you’re earning points every time Your Shine points earn exclusive rewards and discounts which you can put towards all sorts like cinema tickets, jewellery, perfume, tech – even a cruise!

Not registered yet? What are you waiting for?

Sign up now at shinerewardsclub.com

P&O Cruises Travel Agent Sales

Shine Rewards Club HELPING AGENTS THRIVE WITH P&O CRUISES

@POC_AgencySales

For true explorers find freedom in the farthest reaches

TRUE EXPEDITION CRUISING If you are curious about the world around you, and freedom from the crowds is your idea of luxury, Coral Expeditions may be your cruise line.

Not confined by a strict schedule, we are able to listen to the winds and tides to make impromptu changes and find even more magic in our destination. Intimate experiences are enabled by our ‘Xplorer’ safari boats, zodiacs and our renowned expedition team. For 34 years, we have taken like-minded guests closer to remote cultures and nature, with personal service and warm Australian hospitality.

IT’S ALL INCLUDED

Shore excursions with highly experienced Expedition Team

Exploration with Xplorer vessels, zodiacs, kayak and glass bottom boat

Special guest presentations and workshops

All meals, chef prepared. Selected wines & beers with meal service.

Snorkelling and introductory scuba session, with equipment

All fees and gratuities

THE ANCIENT LANDS OF THE KIMBERLEY 10 Nights > Darwin - Broome and vice versa > Departs Apr to Sep 2020

PRISTINE TASMANIA 7 Nights > Hobart – Hobart > Departs Jan to Mar 2020

KOMODO DRAGONS & KRAKATOA 18 Nights > Darwin – Singapore & vice versa > Departs Jan & Feb 2020

call +44 (0) 203 934 7170 visit www.coralexpeditions.com email cruise@coralexpeditions.com