Cruise Adviser – July / August by Cruise Adviser

C R Y S TA L D E B U S S Y | M S C S E AV I E W | M A R E L L A E X P L O R E R

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

J U L Y / AU G U S T 2018

Pure Bliss

Sam Ballard joins Norwegian Cruise Line in Seattle

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Big savings for your customers… With new offers on every Saga Sapphire 2019 itinerary, your customers can now experience our award-wining style of cruising from just £113 per person per night and save up to £1,500 per person on selected itineraries.

and a big incentive for you Every ocean cruise you book this summer gives you the chance to win £50 in lifestyle vouchers – you could even win a private tour of Sri Lanka!

Call FREE on 0800 074 8021 or visit saga.co.uk/agents Become a Saga expert, visit sagaexperts.com Find us on social media Saga Trade Team *Every Saga holiday or cruise booked between June 11 and 31 August 2018 will automatically be entered into our weekly prize draw to win £50 in lifestyle vouchers. Those winners will then be entered into one final prize draw to win a private tour of Sri Lanka for two on half-board, flying Business Class with Emirates. For terms and conditions visit saga-trade/incentives. Saga holidays are for anyone aged 50+. A travel companion may be 40+. NHA-SC9853

July / August 2018 | Forward EDITOR’S LETTER

Seattle is more than just somewhere to leave from CRUISE ADVISER

Located in the West Coast state of Washington, Seattle is the gateway to some of North America’s most remarkable destinations. From the port city, cruises head either north to Canada and Alaska, or south to California and beyond. But Seattle is a worthy destination on its own, with a fascinating history, thriving food scene and beautiful natural backdrop, providing easy access to the ocean, as well as lakes, mountains and evergreen forests. It’s Pure Bliss also the summer homeport of Norwegian Cruise Line’s brand-new Norwegian Bliss, a ship that is really worth getting excited about. With a race track, laser tag and aqua park, it’s among the most fun vessels at sea, as Sam Ballard discovers on p38. In this issue, we also report on three more new ship launches. Sara Macefield joins agents (and Craig David) to celebrate Marella Explorer joining the Marella Cruises’ fleet (p30); Jill Sayles enjoys Crystal Debussy in Cologne, as Crystal Cruises launches its latest ultra-luxury river ship (p34); plus, Jane Archer is on board MSC Seaview as MSC Cruises continues its expansion at a dizzying pace (p48). Elsewhere, we share our tips for selling to new to cruise customers (p44), plus we chat to the fascinating Raul García, the man behind Manatee Amazon Explorer, which operates on the Rio Napo in Ecuador while giving back to the rainforest’s indigenous people. There’s all the usual news (from p7), fam trip round-ups and new hires (p22-23). There’s also a chance to win an incredible seven-night trip with Marella Cruises in Panana. Turn to p55 and answer the simple question to be in with a chance. Good luck, and we hope you enjoy reading.

THIS MONTH WHAT WE LEARNT

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C R Y S TA L D E B U S S Y | M S C S E AV I E W | M A R E L L A E X P L O R E R

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

J U L Y / AU G U S T 2 0 18

JULY / AUGUST 2018

WIN!

A SEVEN NIGHT CRUISE IN PANAMA WITH MARELLA CRUISES

CA-27

Sam Ballard joins Norwegian Cruise Line in Seattle

PINK RIVER DOLPHINS ARE VERY RARE These incredible creatures have been hunted for years and used as bait for catfish

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THE FRENCH CITY OF LYON IS FOODIE HEAVEN It was home to chef Paul Bocuse, who died this year. His three-Michelin-star restaurant lives on

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MARELLA EXPLORER HAS A CHAMPNEYS SPA The newly rechristened ship boasts the first Champneys at sea. Even better, it’s quite reasonably priced

YOUR CLIENTS TOOK A SHINE TO THE RHINE, THEY ADORED THE DOURO, Now for something a little different... CRUISE THROUGH 5 COUNTRIES IN 15 DAYS

BUDAPEST TO THE BLACK SEA Gems of Eastern Europe 15 days from £2,499 per person Departures from April to September 2019 On this incredible journey through the Balkans, discover extraordinary scenery, and explore the architectural and cultural heritage of towns and cities that are steeped in history and tradition, once beyond the Iron Curtain.

PRICE INCLUDES • • • • • • • • • • • • •

See Kalocsa cathedral, the Archbishop’s Palace and Paprika Museum Enjoy a guided tour of the historic Pecs and Budapest Take a drive to the rock formations at Belogradchik and into the ‘Puszta’ Tour the historic city of Belgrade seeing the Kalemegdan Fortress Cruise through the Iron Gates Gorge and pass through the Djerdap locks Visit Pleven, the scene of a major battle during the Russo-Turkish War Guided tour of Bucharest, seeing the main sights of this beautiful city Visit the ancient Romanian port of Constanta on the Black Sea Visit Lepenski Vir and the fascinating Veliko Tarnovo Enjoy a guided tour of Novi Sad, with its historic Old Town Fourteen nights on board in your choice of luxury cabin or suite Return flights from a selection of regional airports All meals on board from dinner on your day of arrival until breakfast on your day of departure (except one lunch) • Services of a Riviera Travel cruise director and tour manager

Contact our friendly agency sales team: 01283 744307 Visit: www.rivieratravel.co.uk/agents Email: agencysales@rivieratravel.co.uk Riviera Travel booking terms and conditions apply.

ABTA No. V4744

OUR FRIENDLY AGENCY SALES TEAM

Joseph

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Emma

WIN!

A SEVE NIGHT CR NU IN PANAMISE A WITH MA RELLA CRUISES P55

The new, eco-friendly Manatee Amazon Explorer, p24

Contents MIDSHIP 30

Marella Explorer Sara Macefield joins singer Craig David at the deck party to christen the newest addition to the line’s fleet

Crystal Debussy Jill Sayles takes a trip on the Rhine onboard the luxury river line’s latest vessel

Norwegian Bliss Norwegian Cruise Line unveils its newest, innovation-packed ship Norwegian Bliss. Sam Ballard checks it out and enjoys spending some time in its homeport of Seattle

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How to sell to: new-to-cruise Our unique how to sell guide – this time looking at ways to tempt those who have never cruised before onboard

MSC Seaview The first of 11 new ships ordered by MSC impresses Jane Archer

July / August 2018 | Forward

FORWARD 3

Ed’s letter

News Royal Caribbean buys a controlling stake in Silversea; Tony Roberts named new Clia chair; Aqua Expeditions orders three new ships

Fam trips / incentives We round up all the latest incentives and news

New crew The big cruise industry hires this month

Interview: Advantage Ecuador Anthony Pearce meets Raul García whose company operates small ships on the Amazon in Ecuador and works with the local community and environment

Ports of Call: Lyon This fantastically foodie French city features on Rhône and Saône river cruises. Sam Ballard pays a visit View of the fountain in Place des Jacobins, Lyon, p26

AFT 49

Directory All the cruise line contact details in one place

Games room Unwind with our crossword, challenge yourself with sudoku, or attempt our quiz

Final word Why the third runway at Heathrow is vital to a post-Brexit Britain Email info@cruise-adviser.com to share your thoughts

Recipe The best recipes to be found at sea. This month: Beef Wellington by Princess Cruises CRUISE-ADVISER.COM

NEWS

Do you have a story for us? Email info@cruise-adviser.com

TAKEOVER

Royal Caribbean buys Silversea

The cruise giant taps into the growing luxury market after acquiring a 66.7% stake in what it describes as the “crown jewel” of ultra-luxury cruise Royal Caribbean Cruises’ decision to acquire a 66.7 per cent stake in luxury line Silversea Cruises will add “financial backing for further growth and expertise all around the world”, according to Peter Shanks, the managing director of Silversea in the UK. Speaking to cruise adviser, Shanks added that he expected growth within the brand to speed up. Silversea currently has a fleet of nine ultra-luxury ships with two on order, as well as an option for one more. Richard Fain, chairman and CEO of Royal Caribbean Cruises, added: “Silversea is a crown jewel, and the acknowledged leader in luxury and

expedition cruising, two key markets that are poised for growth.” “Uniting our two companies presents an extraordinary opportunity to expand vacation options for guests and create revenue in strategic growth areas.” Royal Caribbean currently consists of three brands – Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises – it also has stakes in Spanish line Pullmantur and Tui Cruises, which focuses on the German-speaking market. “We are proud to welcome aboard Manfredi Lefebvre [Silversea chairman], a visionary leader whose high standards and history of

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innovation we deeply respect,” Fain said. “Manfredi will remain executive chairman of Silversea, continuing to lead its strategy long term.” The Silversea executive team, including CEO Roberto Martinoli, will continue in their roles. Ben Bouldin, the UK boss of Royal Caribbean International, told cruise adviser: “We’ve got three brands which all have their niche in the marketplace. “What we’ve acquired is a six-star, ultra-luxury line. They’ve got nine ships with two on order. It’s a popular sector at the moment and it gives us the potential to tap into some of that growth.”

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Your customers will be seduced by the sophisticated wine regions and exquisite cuisine, the rolling landscapes and classical architecture, as they sail leisurely and in complete style and comfort on board one of our newly renovated Scenic Space-ships. Guests will enjoy fascinating daily excursions and once in a lifetime special events as part of their cruise, handselected to ensure they see and explore the very best of the destination. A river cruise offers a truly authentic insight into this intriguing country,

Save up to £1,400 per couple

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allowing guests to wake up in a different place each day. Joining like-minded travellers in pursuit of excellence and navigate the timeless rivers of France including the Rhône, Saône, Seine and Garonne in complete 5-star all-inclusive luxury. Our truly all-inclusive philosophy ensures guests are free to relax and enjoy the first-class facilities on board, including a rooftop Vitality Pool, a personal butler service and some of the largest and most spacious suites of any river cruise.

Bordeaux Affair

8-Day Cruise from £2,195 per person Bordeaux > Bordeaux Departing April - October 2019 Travelling through Bordeaux, guests can sample Grand Cru Class wine, delight in a classical concert in Château Agassac or get lost in the wonder of medieval villages.

Call reservations on: 0808 115 0463 | Email: agencysales@scenic.co.uk

Or contact your local Sales Manager Terms and conditions: All prices and upgrades are per person, twin share in GBP based on two guests sharing, subject to availability. From prices indicate prices for the lowest cabin category with the same name. Prices correct at the time of going to print (June 2018). † With the exception of fine and rare wines and spirits. *Offers are valid for new 2019 bookings only made between 1 July and 15 August 2018. Full saving of £1,400 is applicable on selected dates on Bordeaux Affair only. ^Private door-to-door chauffeur transfers are complimentary within a 75 mile radius of an airport where flights are available from or St. Pancras International Train Station and are subject to availability. For guests who live outside of this 75 mile radius, an additional supplement of £2.00 per mile will be charged. # A £125 Early Payment Discount per person which you’ll receive if the balance is paid in full before 31 October 2018. Offers can be withdrawn at any time. For full terms and conditions please visit www.scenic.co.uk/terms-andconditions.

Nice

Return flights from up to 16 UK airports or NO FLY option via Eurostar on selected cruises 5-Star Scenic Space-Ships Balcony suites, including a Scenic Sun Lounge Butler service for all guests Complimentary beverages all day, every day† Up to five dining options, from casual to fine-dining Exclusive Scenic Tailormade GPS for self-guided touring and on board commentaryˇ Salt Therapy Lounge*, Gym and Wellness Centre The freedom of our e-bikes Cruise Directors to guide and assist Expert local guides Complimentary Wi-Fi internet Return airport transfers

Onshore Scenic Enrich – unforgettable and exclusive once-in-alifetime experiences Scenic Freechoice – a choice of wonderful activities throughout your journey Scenic Sundowners – exclusive hosted cocktails in some of Europe’s most beautiful locations † Except for a small number of rare, fine and vintage wines, champagnes and spirits. ˇ On board inclusions are subject to terms & conditions and differ for Russia and Portugal river cruises. * Not featured on all Space-Ships.

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The Sensations of Lyon & Provence Your customers can join Emerald Waterways on a wonderful journey of discovery as we uncover the delightful charms of the Provence region in Southern France. Where sun soaked fields of lavender fill the air with the soothing scent of purple blooms, and pretty vineyards stretch in to the distant horizon. Handsome towns and cities offer countless examples of beautiful historic architecture, and a vibrant café culture spills out into the cobbled streets and town squares.

Served by the Saône and Rhône rivers, Burgundy and Provence are best explored by water, as unrivalled beauty, exquisite architecture and vineyards producing award-winning wines, introduce quintessential France in one seamless journey. In Chalon-sur-Saône, guests will have the opportunity to experience the home of photography, before continuing onwards to the ‘gastronomic capital of France’, Lyon. Your customers can join their local guide for guided tours of Tournon, Viviers, Avignon and Arles, with the opportunity for exhilarating hikes and bike rides, relaxing yoga classes and an insightful lecture on the regions they sail through. And, the pièce de résistance, a Provençal dinner on-board the innovative Star-Ship, hosted by Fabien Morreale, a finalist in the French television series, Top Chef.

8-Day Sensations of Lyon & Provence River Cruise

UK – Lyon Chalon-sur-Saône – Beaune Lyon Tournon Viviers Avignon Arles Arles – Marseille – UK

■■ Return flights or travel by

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■■ 7 Nights in a suite or stateroom. ■■ 20 Meals on-board. ■■ Complimentary wine, beer & soft

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Lyon > Marseille Departing April - October 2019 From £1,570 per person Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8

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drinks to accompany lunch & dinner on-board. Complimentary bottled water. 6 Shore excursions. 3 EmeraldPLUS activities. 5 EmeraldACTIVE activities. A variety of on-board evening entertainment. Complimentary Wi-Fi on-board. Complimentary on-board bicycles. First-class service. All port charges, airport taxes and overseas transfers. All tips included, saving up to £235 per couple. ABTA and ATOL protected.

Number of nights Coach transfer River cruise Map is a guide only

Eurostar We offer rail travel via Eurostar, at no extra charge. A great alternative to flying, your customers can get comfortable with extra leg room, complimentary refreshments and Wi-Fi. A quick and easy way to get to the ship’s docking location in Lyon, guests travelling on this itinerary can take advantage of this great opportunity.

Call reservations on: 0808 115 0469 | Email: agencysales@emeraldwaterways.com

Or contact your local Sales Manager Terms and conditions: All of our holidays are subject to availability. The prices shown are correct at the time of going to print (June 2018) and are per person, based on two people sharing including Early Payment Discount. ŦThe savings of up to £1,250 per couple includes £125 per person Early Payment Discount, only valid when balance is paid in full before 31st October 2018. ^Unlimited free drinks/free Premium Drinks Package is available on balcony suite bookings only and excludes Staterooms. ^Free Premium Drinks package includes house wine only and excludes Champagne, wine by the bottle and cabin mini-bar. Offer is valid from 28th June until 31st July 2018 for new bookings only. We reserve the right to withdraw our offers at any time. For full booking conditions please visit emeraldwaterways.co.uk

July / August 2018 | Forward NORWEGIAN

Bliss joins fleet in Seattle

Norwegian Cruise Line welcomes new ship in event in US city Norwegian Cruise Line has launched its latest ship, Norwegian Bliss, at a star-studded event in Seattle, which included music from the likes of Gloria Gaynor, Train and Tone Loc playing in different venues on board the ship (see p38 for more). The 4,100-passenger vessel is to sail seven-day Alaska cruises until September, after which it will head down to the Caribbean. The ship will return for its second season in Alaska in 2019. A typical seven-day roundtrip cruise will call at Ketchikan, Juneau, Skagway and Victoria.

Frank del Rio, the president and CEO of Norwegian Cruise Line Holdings, said that Bliss was the best booked ship in Norwegian’s history. Norwegian said that Bliss, which is the largest ship ever to homeport in Seattle, has been purpose built for Alaskan cruises – boasting a 1,900 square metre Observation Lounge.

Harry Sommer, vice president of international business development, said that travel agents could “really grow with the company”. He added that they would have 64,000 beds by 2026 – 50 per cent more than it currently has. The UK underwent a 20 per cent growth in gross ticket sales between 2015 and 2017.

CLIA

HOLLAND AMERICA

CARNIVAL

Princess’ Tony Roberts named new Clia chair

Oprah to christen Nieuw Statendam

Carnival Corp sees net income boost

Tony Roberts, the vice-president UK and Europe for Princess Cruises, is to become chairman of Clia UK & Ireland. He will replace Stuart Leven, vice-president EMEA and managing director of RCL Cruises Ltd, who has been in the post for 18 months. Roberts will serve as Clia UK & Ireland chair until May 31 2020. He leads a team of more than 80 staff at Princess Cruises, and has worked for the brand for the past three years. He has been at Carnival UK for the last 16 years in roles including customer services, sales, finance and IT. He said: “I am delighted to take this opportunity at such an exciting and dynamic time for the global cruise industry.”

Oprah Winfrey has been announced as godmother of Holland America Line’s Nieuw Statendam. She will christen the vessel in a private ceremony to take place at a later date.The cruise line and O, The Oprah Magazine have also unveiled a three-day Girls’ Getaway cruise on the ship. Winfrey will embark on the cruise on January 30, 2019, joined by O staff, who will host presentations and events. The ship is currently under construction in Italy. The cruise sails round-trip from Fort Lauderdale, Florida, and spends a day at Half Moon Cay private island in the Bahamas. Guests will have the opportunity to attend one of three live ‘Conversations with Oprah’.

Carnival Corporation has said that its future cruises are being booked at higher prices, with overall yields increasing by 8.2 per cent. Net income for the quarter increased by 30 per cent, despite higher fuel prices. Overall revenue was $4.4 billion for the quarter. Arnold Donald, president and chief executive, said: “Strong operational execution drove a 30 per cent increase in adjusted earnings affirming the strength of our core strategy to create demand that outpaces measured capacity growth through outstanding guest experience efforts coupled with innovative actions to increase consideration for cruising across all global markets.” CRUISE-ADVISER.COM

July / August 2018 | Forward AQUA EXPEDITIONS

Three ships on order

Founder Galli Zugaro announces expansion to expediton line’s fleet Boutique river cruise company Aqua Expeditions is stepping up its UK marketing efforts as it embarks on the biggest expansion since its launch 11 years ago, writes Sara Macefield. Founder and chief executive Francesco Galli Zugaro confirmed that the upscale operator planned to add three more vessels to its two-strong fleet, which currently comprises the Aria Amazon on the Peruvian Amazon and the Aqua Mekong on the Mekong through Vietnam and Cambodia.

Financing for the new 20-cabin vessels is still being negotiated, but he hoped this would be completed by the end of the year, with the new luxury river craft following in 2019/2020. “We are not only looking at river cruising, but coastal cruising too,” Galli Zugaro added. The company is keen to build UK business through the trade having

appointed a full-time UK sales manager, Katerina Gavrilova, last September. She is based in London and also looks after the Russian market. Aqua Expeditions has also unveiled an improved travel agent portal on its website, giving agents more control over bookings from start to finish and allowing them to book larger numbers of passengers in one hit.

HOLLAND AMERICA

SAGA CRUISES

VOLGA DREAM

EXC In-Depth Voyages added to Maasdam

Keel laid for purposebuilt Spirit of Discovery

Russia bookings soar as World Cup grips UK

Holland America Line is to run a series of destination rich cruises on board the Maasdam called EXC In-Depth Voyages – taking the concept of its new destination lounges even further. The 12 cruises – which will launch in September with a 48-day itinerary from Fort Lauderdale to Polynesia via Easter Island – include 154 ports in 36 countries, with 28 either maiden calls or ports that Holland America has not called at for years. Each cruise – with the exception of one repeat cruise in Tahiti – will be unique. The 1,200-passenger Maasdam will be running with just 1,000 people on board for the EXC In-Depth Voyages and also be fitted with eight inflatable zodiacs.

Saga has marked a milestone in the construction of its first ever newbuild vessel, the 999-passenger Spirit of Discovery. The event saw delegates and media witness the ship’s keel being laid at the Meyer Werft shipyard in Germany. Spirit of Discovery is the first of two newbuilds being planned for Saga. The ship will start sailing from Dover in July 2019, cruising to the Channel Islands, Norwegian fjords, the Baltics and the Mediterranean. Spirit of Discovery will replace Saga Pearl II in July 2019, while Saga’s second ship, Spirit of Adventure, is planned to enter service in 2020.

Enquiries in the Volga Dream, a Russian river cruise which is sold by Fred River Cruises in the UK, has seen enquiries increase by 50 per cent during the Fifa World Cup. “We are certainly benefitting from the World Cup effect here at Volga Dream – with an increase of 50 per cent in enquiries since the tournament kicked off,” Hannah Logan, the Volga Dream UK sales manager at Fred River Cruises, told cruise adviser. “It’s great to see some of the lesser-known Russian cities and towns showcased on such a large stage; with coverage of locations such as Nizhny Novgorod, where Volga Dream has sailed to for many years, helping to pique people’s interest.”

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Promotion

Private islands and new ships – discover another side to the Caribbean Holland America Line is the perfect way to discover the secrets and surprises of the Caribbean that other cruise lines don’t reach – including an award-winning private island paradise – all in style and sophistication Beyond the Caribbean’s beautiful beaches lie little-known island secrets and off the beaten track surprises. Then there’s Mexico, Costa Rica and the Panama Canal. With Holland America Line, visitors may discover these tropical gems in greater depth through inside stories, regional cuisine and authentic destination experiences. At HAL’s own award-winning private island of Half Moon Cay they might quietly count egrets, swim with curious stingrays, play in the water on Sunfish sailboats or relax on a crescent of perfect white sand beach.

The Holland America Line difference

• Mid-sized, elegant ships. • Spacious staterooms and suites, many with private balcony. • Nearly one crew member for every two guests. • Fine dining with casual to formal options. • Regional cuisine, Explorations Central (EXC) destination experiences and more. • Every cruise calls at their private island, Half Moon Cay. • Long days and overnight stays in hand-picked destinations.

Why Holland America Line?

• Choice – seven to 14-night cruises – Holland America Line is the leader in 10-night-plus cruises. • Larger staterooms in all categories than most other Caribbean operators. • Sell up – balcony staterooms can cost very little more per person per day than a standard sea-view fare! • Almost every Holland America Line Caribbean itinerary features a day at the company’s award-winning private island Half Moon Cay. • Collectors’ cruises – combine two shorter cruises for a leisurely holiday – with no repeat calls!

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Promotion

Half Moon Cay – private island paradise

The best private island experience, as described by readers of Porthole Cruise magazine. This 1700-acre island – only two per cent developed – features a huge interior lagoon and a three-kilometre crescent of beach, plus a host of perfect amenities. HAL purchased Half Moon Cay 20 years go to create a sanctuary for wildlife – as well as an exclusive private island getaway for guests to enjoy. Guests may amble, horse-ride or simply relax on the beach and when it’s time for a cold rum punch they can head for the new Lobster Shack, retire to a freshly remodelled cabana, or play on the Sunfish sailboats, Hobie catamarans or an Aqua-Cycle. There are also rainforest hikes, bird and wildlife watching.

Nieuw Statendam – new ship debuts December 2019

Your clients can be among the first to experience HAL’s brand new Pinnacleclass ship, when she starts sailing from Fort Lauderdale in December 2018 offering a choice of seven to 14-night Eastern, Western and Southern Caribbean cruises which all feature a day at Half Moon Cay. Here are just a few of the amenities they can expect: • Dining venues from the elegant two-tier dining room to more

intimate culinary experiences at Rudi’s Sel de Mer, the Pinnacle Grill or Pan Asian Tamarind – featuring a sushi bar and an al fresco terrace. • Draught lager and continental snacks at the Grand Dutch Café, more informal fare at the Lido Marketplace, Italian Canaletto and the New York Pizza & Deli • Entertainment from BBC Earth Frozen Planet and Planet Earth II concerts, 50 years of chart hits at Billboard Onboard and BB Kings Blues at Music Walk. • In the Crow’s Nest, Explorations Central (EXC) will offer in-depth destination experiences. • Spacious staterooms and suites feature thoughtful modern touches such as bedside USB ports, frameless shower doors and customized wood cabinets. • Staterooms and suites to suit all travellers, including Family Oceanview staterooms (accommodating up to five) and single staterooms for solo travellers. • Sophisticated décor, including a collection of original art and sculpture worth more than a million dollars Reservations Online POLAR Online: via www.hollandamerica.co.uk and click on partnerships. Reservations by Phone – 0344 338 8600. Contact the Sales Team on salessupport@hollandamerica.co.uk

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Sample Caribbean itineraries 14-night Western & Eastern Caribbean Nieuw Statendam Fort Lauderdale (round-trip Visits: Half Moon Cay, Falmouth (Jamaica), Grand Cayman, Cozumel (Mexico), Fort Lauderdale, Grand Turk, San Juan (Puerto Rico), Saint Thomas, Half Moon Cay

11-night Southern Caribbean Wayfarer Koningsdam Fort Lauderdale (round-trip) Visits: Philipsburg (Sint Maarten), Castries (Saint Lucia), scenic cruising Soufriere Bay, Bridgetown (Barbados), Fort de France (Martinique), St John’s (Antigua), Saint Thomas, Half Moon Cay

10 or 11-night Caribbean & Panama Canal Sunfarer Zuiderdam Fort Lauderdale (round-trip) Visits: Half Moon Cay, Aruba, Curaçao, Cartagena (Columbia), scenic cruising Panama Canal & Gatun Lake, Colon (Panama), Puerto Limon (Costa Rica)

July / August 2018 | Forward MSC CRUISES

OPINION

Why we need to embrace the growth of river cruise Janet Parton, sales director for Avalon Waterways

n recent years, river cruise has become the fastestgrowing sector in the cruise industry, with many companies reinventing themselves and their product to attract a more diverse customer base. The result? River cruises are now firmly trending and it’s a truly exciting time for the industry. This change of direction has seen a shift towards many companies featuring more luxurious ships and the introduction of themed itineraries that offer river cruise guests so much more than the opportunity to just sightsee in a few key ‘hop-on, hop-off ’ locations along their chosen river – and it’s the latter advancement that I’m keen to provide some insight into.

“Given the diversity of themed cruises, there is a real opportunity to attract new-to-cruise UK consumers” From culinary and Christmasthemed cruises to river holidays that feature increasingly diverse active adventures ashore; the availability of more enriching itineraries that allow customers to delve deeper into destinations is a winning formula. For customers sailing on France’s

Rhône or Seine rivers, excursions can include activities such as hiking or biking through the Camargue Regional Nature Park or visiting the Normandy Landing beaches, while music-themed cruises on the Danube allow travellers to explore cities and towns once popular with composers like Mozart and Beethoven. Given the diversity of themed cruises available, there is a real opportunity to attract new-to-cruise UK consumers who will be excited by the prospect of enjoying shorebased excursions that help them get under the skin of a destination. To achieve success in selling themed cruises, it’s vital that agents get to grips with the wide range of product offered by operators, be it trips tailored to suit a traditional cruise audience or those itineraries aimed at millennials or solo travellers. Our Avalon Waterways programme offers customers a diverse and exclusive choice of specially packaged themed river cruise holidays with itineraries focused on music, golf, history, food and drink, art, nature, active discovery and Christmas – each providing customers with the opportunity to indulge their passions at no additional cost while enjoying a refined luxury holiday to some of Europe’s best destinations. With shore excursions at every port of call led by Certified Local Guides and VIP access to must see sights included in the price, customers can really benefit from talking with these knowledgeable experts to help them get the inside track on the best ways to explore each location on their itinerary, be this through a guided tour or independent exploration.

MSC Cruises orders fifth Meraviglia class ship

MSC Cruises has signed a €900m order for the construction of a fifth Meraviglia-class cruise ship. The ship, which is due to be delivered in 2023, will be equipped with a new generation of dual-fuel engines designed to run on liquefied natural gas. It will also feature a number of other innovative environmental technologies, including an advanced wastewater treatment system compliant with the world’s most stringent regulatory standards. The ship will be built by STX France at the Saint-Nazaire shipyard, where three other ships are currently being constructed for MSC – the MSC Virtuosa, MSC Grandiosa and MSC Bellissima. MSC Bellissima will be the first ship to feature a digital cruise personal assistant, called Zoe, for use in the cabins. Pierfrancesco Vago, MSC Cruises’ executive chairman, said: “Our fifth Meraviglia class cruise ship will bring a new generation of cuttingedge environmental technology to the market, benefitting from a new generation of liquefied natural gaspowered engines. “This will help us further reduce our environmental footprint and advance in our journey of constant improvement.” CRUISE-ADVISER.COM

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July / August 2018 | Forward

FAM TRIPS / INCENTIVES

New agent incentive on U by Uniworld bookings

Paul Gauguin Cruises offers Lifestyle Vouchers Luxury line Paul Gaugin Cruises is offering agents a £150 Lifestyle Voucher for bookings made in July for any of their 2018 cruises in Tahiti, the South Pacific and Fiji. There is no limit to the number of bookings, so the more cruises booked, the more vouchers agents can earn. All bookings must be made between before July 31, 2018. For reservations, call 020 7399 7691 or visit pgcruises.com.

Earn up to £150 per booking with Crystal

U by Uniworld – the new river cruise brnad introduced by Uniworld to capitalise on the growing millennial market – has announced its first Sell Three, Sail Free promotion. Travel agents who make at least three new bookings on any 2018 U by Uniworld voyage up to September 30 will receive a free balcony cabin cruise for themselves on any of the 2018 or 2019 U by Uniworld sailings.

Ellen Bettridge, president and CEO, Uniworld Boutique River Cruise Collection, said: “Agents have let us know that they are excited to experience U with its new concept, stylish ships and immersive itineraries and with our Sell Three, Sail Free, now they can.” All bookings must be paid in full to qualify. For more information visit: uniworld.com/agent

Throughout July, travel agents can earn up to £150 per booking with Crystal’s latest incentive. For every 2018 ocean, yacht or river sailing booked, agents will earn a £150 Lifestyle Voucher. For every 2018 ocean or river Getaway sailing booked, they will earn a £75 Lifestyle Voucher. Bookings must be made before July 31 to qualify and there is no limit to the number of bookings. For more information and reservations call Crystal on 0207 399 7601.

Agent registration opens for Clia events in Manchester, Norwich and Malaga Agent registration has opened for three Clia UK and Ireland events for this autumn: two Luxury and River Cruise Showcases in Manchester and Norwich in September, and its inaugural European Luxury Cruise Showcase in Malaga in October. Andy Harmer, Clia senior vicepresident membership and director UK & Ireland, said: “We are delighted to announce that registration is open for agents for these three events.” At the Luxury and River Cruise Showcases in Manchester and Norwich, on September 13 and 20

respectively, around 100 agent places are available at each location. The events are an opportunity to meet the Clia team and cruise lines representing these sectors of the cruise industry, and to learn about the latest innovations in the luxury and river cruise sectors. Following the two UK-based events, the association is hosting its inaugural European Luxury Cruise Showcase in Malaga on October 15 and 16. Harmer said: “This two-day event will include ship visits onboard

Silversea’s Silver Whisper and Seabourn’s Ovation, events courtesy of Visit Costa Del Sol and their partners and keynote conference sessions and a cruise trade fair. “This unique event has limited availability, due to maximum ship visit numbers, so please book early to guarantee your place. This event is open for bookings from Clia member travel agents only.” To secure a place at any of the events, log in at cruiseexperts.org and fill out the relevant form on the events page. CRUISE-ADVISER.COM

July / August 2018 | Forward

NEW HIRES

A-Rosa expands its UK team with new executive assistant

Riviera Travel expands agency sales team Riviera Travel has recruited its sixth agency sales team member. Emma Rodgers joined as sales development manager, north. She will be fieldbased, looking after agents in the north of England and Scotland. This is the first time the company has had a dedicated regional point of contact for travel agents in the north.

Amanda Darrington leaves Royal Caribbean

A-Rosa river cruises has appointed Olivia Stephens (pictured above, right) in the newly created role of executive assistant. It is the first appointment made in the UK since the line entered the UK market. Stephens’ role will support Lucia Rowe (pictured above, left), head of A-Rosa UK & Ireland, and she will be responsible for liaising with both tour operator partners and travel

agents on regular basis, hosting training sessions, attending trade shows and more. Overall, the aim is to grow the visibility of A-Rosa and its products to help increase sales in all market segments. With new owners, a new ship under construction and further fleet expansion plans, this appointment forms part of A-Rosa’s ongoing growth strategy.

Royal Caribbean UK & Ireland sales director Amanda Darrington has left the company after just over a year. She will be replaced in the shortterm by Royal Caribbean’s insights director Stuart Byron, who joined the cruise line just six months ago. Royal Caribbean’s UK & Ireland managing director Ben Bouldin said Darrington was departing “to pursue personal projects”. He said Byron would take on the sales remit for the next six months, in addition to his insights brief, until a permanent replacement for Darrington is found.

Nicky Foot joins Norwegian Cruise Line as business development director as the company looks to continue growth in UK and Ireland markets

Norwegian Cruise Line has announced the appointment of Nicky Foot as business development director, UK & Ireland.

She joins the team based in Southampton and will report to Nick Wilkinson, vice president & managing director UK & Ireland and MEA. Foot has more than 30 years of sales and travel experience, most recently as a director at Groupon and before that as the UK regional sales director at Living Social Escapes. She said: “I’m excited to be joining Norwegian Cruise Line and driving forward the business at such an exciting and pivotal time. Norwegian is an innovative and contemporary

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brand and I look forward to working with Nick and the business development team to help drive greater success.” Nick Wilkinson added: “I’m absolutely thrilled to welcome Nicky to the team at Norwegian Cruise Line. Her extensive experience and strategic focus will ensure that we continue to grow our UK and Ireland markets at a time when we are also growing our fleet, with Norwegian Encore coming in 2019.”

Promotion

Agents set sail on the Rhine with Viking Viking invited 10 agents on two-night cruise from Cologne to Amsterdam on Viking Kvasir. Jill Sayles joins them and find out how important fam trips are in selling the product Day 1 After arriving in the historic city of Cologne, Germany, the agents enjoy a buffet lunch onboard in Viking Kvasir’s elegant Aquavit Terrace, before checking into its Standard category staterooms. Afterwards, the group sets off on a walking tour and a visit to the stunning Gothic cathedral, a Unesco World Heritage Site. They also have the option of an excursion ascending one of the cathedral’s twin spires for incredible views across the city and beyond. Later in the afternoon, the group has some free time – some use it to explore further, while others kick back with a cocktail on the Sun Deck. Later in the day, there is another excursion available for guests to explore Cologne’s beer culture,

sampling Kölsch – a light, crisp beer brewed only in Cologne – and a Bauhaus dinner in the city, before returning to the ship for the lateevening departure. In the evening, the group eats a three-course dinner on the Aquavit Terrace with a choice of local speciality dishes, a vegetarian dish, and signature plates that are always available on Viking Longships and come paired with local wines. The evening’s entertainment in the Lounge is a violinist accompanied by a piano playing a selection of classical works by composers with a connection to the area. The ship sets off for the next part of its journey at midnight.

“Nothing beats first-hand experience, which is why we invest in sending our travel agent partners away to understand a Viking cruise. The knowledge gained from a fam trip is invaluable, so it is vital that we welcome as many agents on board as we can.” Andrew Schweitzer, key account manager, Viking

Day 2

The morning is spent enjoying breakfast while sailing along the Rhine from Germany into the Netherlands and taking in the beautiful scenery. There is a choice of onboard activities, such as sampling Dutch cheeses and jenever, a distilled juniper liquor, and a presentation on the Dutch Golden Age. After a buffet lunch in the Restaurant, the ship makes a brief stop at Gorinchem where most of the agents choose to go on an optional afternoon excursion exploring the local cheese industry, with plenty

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Promotion of opportunity to sample some tasty Gouda. Following the tour, the ship sails on to Kinderdijk, a Unesco World Heritage Site featuring 19 historic windmills, where the agents learn about why the windmills were built and see how they work. There are a couple more optional excursions available here, including a trip on a vintage barge and a two-hour bike tour, which Claire Harris from Hays Travel enjoys. “I definitely recommend the cycling tour,” she enthuses. “I love the fact that you have your own personal device to be able to sync with the local guide who is extremely informative.” Back onboard, the group attends the Captain’s Cocktail Party before Viking Kvasir casts off at 7pm. Another tasty dinner is served in the Restaurant and the agents enjoy a lively evening of music and dancing in the Lounge, before the ship arrives in Amsterdam at around midnight.

Day 3

After breakfast, guests enjoy an added post-cruise tour of Amsterdam, taking advantage of the Dutch capital’s incredible art and architecture, while the agents head to the airport, their perceptions suitably changed. “I enjoyed the luxury, the relaxed atmosphere and the top notch food,” says Binie Shah from Affinion International Travel. “The rooms have everything you need. I would never have thought of going on a cruise, but this has made me think again.”

Rhine Getaway Basel to Amsterdam 8 days 6 shore excursions From £1,445 per person

Call now on 020 8780 7985 or visit vikingcruises.co.uk CRUISE-ADVISER.COM

July / August 2018 |Forward

INTERVIEW

“It’s a magic circle of conservationism’ Anthony Pearce talks to Raúl Garcia – who runs Advantage Ecuador on the Amazon – about working in harmony with local communities and the environment

The Manatee Amazon Explorer (top left) and the sights of the Ecuadorian rainforest, including the rare pink river dolphin (bottom right)

Raúl Garcia is the real deal. The owner of two tiny ships based in Ecuador – the Manatee Amazon Explorer and the Anakonda Amazon Explorer – is an environmentalist and explorer who has combined conservationism and adventure in a way few others have. For 25 years, Advantage Ecuador – sold in the UK through eWaterways – has been running cruises through the Ecuadorian rainforest on the narrow Rio Napo tributary, exploring one of the world’s most fascinating and biodiverse regions – all while encouraging guests and

indigenous people alike to protect the environment. After disassembling the original Manatee, he built another, more luxurious version, which carries 30 guests, in July 2017. The 280 tonne ship has a draft of just 75cm, allowing it to navigate the difficult passage, where water depth fluctuates. Itineraries explore the upper basins of the Napo and Aguarico Rivers, around Limoncocha National Biological Reserve and the Yasuni National Park, Ecuador’s largest animal reserve. “The Amazon rainforest is very rich in wildlife,” says Garcia when we

meet in London. “It was covered in ice millions of years ago, but Ecuador was without ice, allowing the plants and animals to survive. “It is why Ecuador, this tiny country, is so mega diverse. One part of the Amazon is totally different to the next. In the whole of the US they have just 700 species of birds – we have more than 1,680.” Guests on these three, four and seven-night itineraries learn about the geological formation of the Amazon, the culture of its inhabitants and, of course, its wildlife: grey and fresh water pink dolphins, stingrays, CRUISE-ADVISER.COM

July / August 2018 | Forward

SHIP SHAPE Manatee Amazon Explorer Built: 2017

Capacity: 28

This tiny ship boasts an observation deck with hot tub, spa and al fresco lounge. All cabins have air conditioning, ceiling-tofloor windows, whirlpool bath tubs and private balconies.

snakes, sloths and elusive manatees, to name just a few. “Sloths, all the animals, the monkeys, they can swim,” says Garcia of the unique ecosystem. “They have to. It’s a water world. We have a lot of rain.” A key part of Garcia’s work is conservationism, which crucially involves working with the region’s indigenous people. “Every day there is a lot of damage,” he says. “At this minute, someone is cutting the forest. I want to demonstrate with my type of tourism the way to be more sustainable. This is why we built the ship.

“I just have the ship on the river. The community is the owner of the land. I’ve started to do a deal with them – no contracts signed. Your word is better than a contract. “One project we’re running with the community is protection of river turtles. In season, they used to pick up all the turtles’ eggs and eat them. But now, every week, we go with our guests and release a turtle into the wild, and we pay the community for that.” Then there are the remarkable pink river dolphins. Garcia says that getting up close to them will “change your life – believe me”.

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“They live like a family, eight members. But they are often killed and used as bait to catch the small catfish, which are sold by the indigenous people to Peruvians. That’s how they make money. “We’ve spent eight years working on this project to protect them. We started out with six dolphins, now we have 18.” By paying the community and protecting the dolphins Garcia says they create a “magical circle of conservationism”. It’s proof that cruise tourism can have a positive impact.

July / August 2018 | Forward

PORTS OF CALL

Lyon

Sam Ballard explores the fabulous French city which is a focal point for river cruises on the Rhône and Saône Located in the heart of France, at the confluence of the Rhône and Saône rivers, Lyon is one of the jewels of European river cruising. Renowned for its cuisine, in a country that prides itself on its gastronomy, the city has numerous feathers in its cap, including a charming old town, beautiful cathedral and incredible history. This is quintessential France, but without the Parisian prices. It’s also the gateway to some of the best wines in the world. Given all of that, it’s little wonder that most of the major river cruise lines operate on the Rhône/Saône. Itineraries will typically start in Lyon, first going north (on the Saône) to Mâcon, which is a short transfer from Beaune with its stunning Unescolisted medieval hospital. Then it’s south, back through Lyon, and on to the Rhône’s famous valleys and vineyards with calls at pretty French villages, such as Viviers, before finishing up at Arles and Avignon. Lyon is foodie heaven. Birthplace of the renowned chef Paul Bocuse – the genius behind nouvelle cuisine. His influence is everywhere. Not surprising for a man who was given

the accolade of Chef of the Century. There are plenty of Michelin star restaurants in the city – and many that have been awarded multiple stars, among the most famous being La Mère Brazier and Bocuse’s own L’Auberge du Pont de Collonges, a three Michelin star restaurant that is often simply referred to as Bocuse. Needless to say, booking early is recommended. The city boasts an imposing gothic cathedral, which sits in the middle of the Old Town and took 300 years to build, as well as an equally impressive basilica – the Basilica of Notre-Dame de Fourviere – which overlooks the whole city from an imposing perch high on a hill. Despite only being about 150 years old, its white walls make it look like something out of a fairytale. Take the opportunity to head up to the basilica at night for the best views. One of the most unique features of Lyon are the traboules – secret passageways that were used by silk tradesman in the fourth century. The corridors allowed workers to move quickly around a city where the maze of streets often do not connect –

July / August 2018 | Forward opening up to small courtyards with winding staircases that lead up to apartments. Locals say that you are not a true Lyonnaise until you are able to navigate the 400 or so passageways that slice through the Old Town. The traboules took on a different use during the Second World War, however, when local Resistance fighters would use them for clandestine meetings to thwart the invading Nazi troops. They’re widely credited for being the reason why Lyon was never fully occupied – giving them an even more special place in locals’ hearts. When in Lyon – or most cities in France for that matter – it is clear that the country’s fascination with cycling permeates day-to-day life. So, our advice to you is to do as the French do and use two wheels to get around. The city has mile upon mile of marked cycle lanes – not to mention a large amount of space on the banks of the river. Sure enough, a tour around the city on bike proves to consistently be one of the most popular shore excursions offered on a Rhône/Saône river cruise. If your ship doesn’t offer one then look up a private tour guide. It really is a great way to see the city within a limited time. Whether on bike or on foot, the Parc de la Tête d’or is a must. Located on the banks of the river – and not far from many of the river ship moorings

– the manicured grounds and elegant orangeries offer up the very best in 19th century French sophistication. There’s even a zoo inside the sprawling 117-hectre site. However you choose to spend your time in Lyon, a good time is guaranteed. The city’s Old Town is walkable – although beware that it is cobbled – and if you want to scale the Fourviere Hill and are worried

about mobility, there is a charming funicular that dates back to 1862. Like most things in Lyon it is done with a measure of elegance that the French do so well. The city really is a special place to visit on a river cruise and its proximity to the French Riviera and the vineyards of the Rhône valley is also a real bonus. A combination that makes for a holiday you will never forget.

THREE LYON CRUISES Eight days to Provence

15 days from Paris

Eight-day solo special

Uniworld – SS Catherine Lyon-Avignon, September 16, 2018 From £3,899 per person

Viking River Cruises – Viking Longship Rinda Paris-Avignon, August 6, 2019 From £4,090 per person

Riviera – Lord Byron Lyon-Avignon, November 6, 2018 From £1,549 per person

Travel in style on the opulent SS Catherine on a sailing from Lyon down to Avignon. There is plenty of opportunity to sample the region’s wine during the journey along the Rhône valley.

Viking’s size means that they are able to offer itineraries like this one that incorporates both the Seine and the Rhône. A great chance to sail along two of Europe’s great rivers.

This departure from Riviera is dedicated to solo passengers, which means that your clients will not have to pay a single supplement to enjoy this incredible journey through the south of France. Bon voyage! CRUISE-ADVISER.COM

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Best River Line Itineraries

July / August 2018 | Midship

SHIP LAUNCH

Reborn to do it Sara Macefield joins Craig David for the deck party to christen Marella Cruises’ new ship Marella Explorer The arrival of Marella Cruises’ latest ship, Marella Explorer, in May – amid the fanfare of a dazzling deck party in Palma, Majorca headlined by singer Craig David and filled with the enthusiastic whooping of Tui agents – marked the latest milestone in the line’s transformation. In just two years the former Thomson Cruises has undergone a name change and launched three larger and more modern ships, with a fourth to follow next spring. Each one has upped the ante for the brand, ushering in notable facilities lacking on its older ships, which are steadily being let go. Marella Explorer is the latest ground-breaker to join the fleet with its expanded choice of dining venues, a wider range of onboard shops (including the first Cath Kidston store at sea) and a ramped-up entertainment programme. But the real star of this ship is its spa – the first Champneys at sea

which has to be one of the most impressive pampering havens afloat. This sybaritic retreat is a potent mix of opulence and indulgence, with a jaw-dropping thermal suite of Turkish-style hammams, an Arabianstyled rasul, steam rooms and one of the biggest saunas I’ve ever seen. It’s also one of the best value. With treatments mirroring Champneys’ charges on land with 50-minute massages from £75 and day passes to the thermal suite costing just £15, rates are lower than on other ships. Such plush pampering facilities are the legacy of the time Marella Explorer spent sailing for Hamburgbased Tui Cruises, when the spa was expanded to cater for its wellnessloving German clientele. However, this ship started life in 1996 as Celebrity Cruises’ Galaxy – the setting of the BBC reality series The Cruise, which propelled singer Jane McDonald to fame, before moving to Tui in 2009.

SHIP SHAPE Marella Explorer Built: 1996 Class: Century Decks: 13

Cabins: 962 Capacity: 1,924

Launched as MV Galaxy and sailed for Tui as Mein Schiff. Renamed Marella Explorer in May 2018 following a multimillion pound makeover.

July / August 2018 | Midship After joining Marella in April, the 1,924-passenger ship underwent a multi-million pound bow to stern revamp, emerging complete with the spruced up spa and a host of other new features. Indigo is the other new headline attraction – a new cool bar, club and casino combo ideally positioned at the top of the ship with 180-degree wraparound windows. At night it comes alive with a thumping nightclub vibe conducted from a DJ booth with a much-hyped transparent touchscreen DJ system called the Emulator – claimed to be the world’s first. But there are plenty of other night-time haunts to choose from, including Marella’s first onboard pub, the Squid & Anchor, with its specialist gin and whisky bar; the speakeasy Aperitif bar; and The Lounge where pianists tinkle the ivories of the hot pink piano. Passengers heading to the theatre can enjoy 12 new shows that turn up the beat, with themes from movie tracks and sing-alongs to pop icons and soul sounds. My appetite is sparked by the 10-strong line-up of dining venues where the sophisticated Dining Club makes its debut, charging £34.95pp for its blend of experimental French cuisine. The new Umi Sushi restaurant serves Japanese fare for £9.95pp, but one of the most appealing new areas is the conservatory-like Mediterranean lounge where its two speciality eateries serve free pizza and pasta or Portuguese tapas for £9.95pp. The range of cabins is similarly appealing, with 11 different categories catering for single travellers up to families of five, although I loved the cabins that came complete with hammocks strung across the balconies. Marella Explorer is certainly big on all-round appeal, with its kids’ clubs and teen hangout zone, giant movie screen and blissful adult-only deck where iPad carrying waiters can be summoned at the touch of each lounger’s call button. It’s not surprising that more agents are keen to sell the Marella product,

Fun and fireworks at the deck party for Marella Explorer in Palma, Majorca on May 17

but independent retailers complain that inhouse Tui shops are given preferential rates. It’s a charge Marella managing director Chris Hackney disputes, stressing there is no difference

in pricing between Tui shops and independents. “The price in the system is the same regardless and third-party agents get their commission on top,” he confirmed.

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THREE MEDITERRANEAN FLY-CRUISES Seven nights from Palma

Marella Cruises – Marella Explorer Palma (round-trip), October 6, 2018 From £982pp The Cosmopolitan Classics voyage calls at some of the Mediterranean’s most popular ports and also some lesser-known areas including Palermo in Sicily, Naples, Villefranche in France and Palamos in Spain. Flights included.

Seven nights from Venice

MSC Cruises – MSC Poesia Venice (round trip), September 8, 2018 From £1,669pp This sailing focuses on Greece and the Adriatic with stops at Katakolon and Piraeus on the mainland and the isle of Mykonos. More unusually, it also stops at Sarande in Albania and Croatian jewel, Dubrovnik. Flights included.

12 nights from Civitavecchia

Despite Tui Group chief executive Fritz Joussen voicing his support for in-house distribution, Hackney is keen to push sales outside TUI’s own retail network. “Third parties have always been important from

a cruise perspective and we have seen significant growth in the last two years with volumes rising by 25 per cent. Over the last 12 months, third-party sales have grown by 60 per cent,” he added.

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Princess Cruises – Pacific Princess Civitavecchia-Venice, November 11, 2018 From £1,669pp The Western Mediterranean & Adriatic Connoisseur voyage stops at Monte Carlo, before sailing to Sicily. Other stops include Valletta (Malta) and Kotor in Montenegro. Flights included.

July / August 2018 | Midship

SHIP CHRISTENING

Crystal Debussy redefines true luxury in the river cruise industry Jill Sayles joins Crystal River Cruises for the christening of its newest ship in Amsterdam, the latest in the luxury line’s rapidly expanding river fleet Expanding at a rate of five river ships over the last two years, Crystal River Cruises recently welcomed its newest ship, Crystal Debussy, to its fleet at a christening ceremony in Amsterdam. Debussy is the sister ship to Crystal Ravel, Crystal Bach and Crystal Mahler, as well as the redesigned Crystal Mozart, which launched the luxury line’s river cruise product back in 2016. The event was attended by Crystal’s president and CEO, Tom Wolber; Crystal River Cruises’ vice president and managing director, Walter Littlejohn; and the ship’s godmother, Broadway star Rachel York.

Wolber joined the cruise line in September 2017 following the departure of Edie Rodriguez, under whose leadership the company added Crystal Yacht Expedition Cruises, Crystal Air and Crystal River Cruises. Of the latter, he said: “Crystal River Cruises has raised the bar of excellence with each new ship, and now again as Crystal Debussy joins the fleet, effectively redefining true luxury in the river industry.” On the subject of expansion, Littlejohn said how the line is “changing the face of river cruising in Europe” with its high-end, luxury river cruise experience.

Set over four decks – named Harmony, Seahorse, Crystal and Vista – Crystal Debussy accommodates 106 guests in 53 rooms and has a crew of 68. It follows the luxury model of all Crystal’s river vessels as an all-suite, all-butler vessel, with every category of accommodation positioned above the waterline and the butler service offered in every room category. Suites also have the company’s Panoramic Balcony-Windows that lower from the ceiling to incorporate a balcony allowing for a more spacious room. Rooms are in the following categories: two-bedroom Crystal Suite with connecting rooms,

Left to right: Tom Wolber, Walter Littlejohn, Captain Ferrenc and Rachel York, Crystal Debussy’s godmother

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July / August 2018 | Midship one-bedroom Crystal Penthouse, Deluxe Suite and Petite Suite. The king-sized beds face the river and there are walk-in closets and dual vanity units in the bathrooms in most categories. The high standard continues with Etro toiletries, robes and slippers, a pillow menu, wall-mounted flat-screen HD TVs, iPads, mini-bar, quiet box system for excursions and a complimentary bottle of Blanc de Blancs. Dining options include the Waterside Restaurant, which serves breakfast, lunch and dinner in an open dining set-up. The menu consists of farm-to-table local dishes and traditional choices all prepared with fresh produce sourced locally each day. At the informal Bistro Café, guests can choose from a light buffet throughout the day, tapas-style dinner options and freshly made ice-cream made on board. The Vintage Room is a small, intimate dining area that can be booked for special occasions; it can also be converted to a meeting room. The Pantry near the reception area offers snacks thought the day. The Palm Court is the social hub where there’s an onboard pianist and local entertainers (if moored at a destination overnight), plus enrichment presentations. It’s a light and airy space with a glass roof and floor-to-ceiling windows to make the most of the views. All drinks in the lounge are included apart from a selection of speciality drinks. On the top Vista deck, guests can relax on loungers and there’s a small bar. Elsewhere, the ship has a spa and fitness room and there’s a small indoor pool at the stern. The vessel embarked on its maiden voyage along the Rhine on April 9, sailing itineraries between Amsterdam and Basel. In the line’s 2019 river programme, 14-night sailings have been replaced with seven-night and 10-night itineraries. Littlejohn said there has been a lot of support from the travel trade, with good growth from the UK market which has helped with the expansion of the river product. However, he indicated that, going forward, new plans will be rolled out at a slower rate.

Crystal Debussy on the Rhine; being named by Rachel York and the onboard pool

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Norwegian Cruise Line’s Premium All Inclusive – your customers’ will experience a brand new sensation of freedom at sea. Planning their holiday has never been easier with so much more included in the cruise fare, such as premium brands of alcoholic and soft drinks in all bars, lounges and restaurants and ﬂexible dining experiences where they are able to dine wherever, whenever and with whoever they choose. They can also Feel Free to relax knowing that award-winning entertainment, Wi-Fi, service charges and gratuities, bottled water in their stateroom are included on worldwide itineraries across the ﬂeet.

WESTERN CARIBBEAN

ALASKA WITH GLACIER BAY

10-DAYS • NORWEGIAN EPIC Sailing: 5 Dec 2018

7-DAYS • NORWEGIAN GETAWAY Sailing: 23 Dec 2018

7-DAYS • NORWEGIAN BLISS Sailing: 12 May 2019

FROM Orlando (Port Canaveral)

FROM MIAMI

Orlando (Port Canaveral)

•

Glacier Bay Atlantic Ocean

Great Stirrup Cay

Gulf of Mexico

• Miami

•

• Grand Cayman • Costa Maya • • Ocho Rios Harvest Caye • Cozumel

Caribbean Sea

Cruise only from £ 1,039 p.p.*

FROM SEATTLE

• • Caribbean Sea Harvest Caye• •Roatán

•Skagway •Juneau •Ketchikan

Pacific Ocean

Cozumel Costa Maya

CHRISTMAS SAILING

Cruise only from £ 1,309 p.p.*

Victoria

• •Seattle Cruise only from £ 1,269 p.p.*

FOR MORE INFORMATION VISIT WWW.AGENTS-UK.NCL.EU OR CALL 0333 241 2319. *Premium All Inclusive is valid for all stateroom categories (except guarantee cabin categories) on board Norwegian Cruise Line ships. Fares include certain premium branded alcoholic drinks (soft drinks and water for guests aged 2yrs to 20yrs (17 yrs on none US ports of embarkation/ disembarketion) – exceptions apply, a litre bottle of water per guest (over the age of 2yrs) per day, a wide range of speciality coffees in restaurants during mealtimes, 60 minutes of wifi, service charges and gratuities. Additional benefits apply for guests staying in the Haven and Suites. Fares are guideline prices, subject to availability and can change at any time. Fares are per person in £GBP, based on double/twin occupancy including government taxes, port expenses and fees. Fares do not include travel insurance, shore excursions, personal expenses, cover charges at select restaurants and any other items not expressly included in the fare. For Flight and Cruise offers, UK regional flights are available at a supplement. Prices shown are current at time of printing (errors excepted) and are subject to confirmation – please check when booking for the latest price. This offer can be withdrawn at any time prior to booking confirmation. Full Norwegian Cruise Line booking conditions apply to all bookings. Visit www.ncl.co.uk for full details of Premium All Inclusive and booking conditions. NCL (Bahamas) Ltd, UK Office, Mountbatten House, Grosvenor Square, Southampton, SO15 2JU. ©2018 NCL Corporation Ltd. Ship’s Registry: Bahamas and USA. 6811.5.2018

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Free to do what you want to do

Give your customers the chance to experience total freedom at sea with Norwegian Cruise Line

orwegian Cruise Line is the true innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. The company revolutionised the cruise industry by offering guests the freedom and flexibility to design their ideal holiday on its schedule with no set dining times, a variety of entertainment options and no formal dress code. Today, Norwegian invites guests to enjoy a relaxed, resort-style cruise holiday on some of the newest and most contemporary ships at sea with a wide variety of accommodation options, including The Haven® by Norwegian, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian sails the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 28 dining options,

award-winning entertainment, superior guest service and more across all of the brand’s 16 ships.

PREMIUM ALL INCLUSIVE Norwegian offers unparalleled freedom with almost everything included in the fare: premium branded alcoholic beverages in all bars, lounges and restaurants; a wide choice of soft drinks; speciality Lavazza coffee served at meal times; 60 minutes of free ship wide wi-fi per person per cruise; plus, service charge and tips are included. Norwegian also has the best entertainment at sea with Broadway award-winning shows such as Rock of Ages and Jersey boys, as well as the youngest fleet, which boast revolutionary features including a race track. With more than 275 ports of call across 85 countries, Norwegian offers incredible freedom for all the family. Book today! Call 0333 336 0815 or visit agents-uk.ncl.eu

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NORWEGIAN BLISS

Speechless in Seattle Sam Ballard boards Norwegian Cruise Lineâ&#x20AC;&#x2122;s new ship Norwegian Bliss in its Pacific Northwest homeport and is blown away by both

July / August 2018 | Midship Walking through Seattle’s Pike Place Market, wandering in and out of old curio shops and dodging the seafood vendors hurling fish at one another, it’s easy to fall in love with the city. With a downtown that’s small enough to be walkable and an atmosphere that’s warm and friendly, it’s no wonder that Norwegian Cruise Line picked Seattle to be the home for its latest ship, Norwegian Bliss. During three days in the city we are given the full tour. We learn about famous residents, including Jimi Hendrix and Kurt Cobain, both of whom left their mark on the city – the former quite literally in the form of MoPOP, the city’s museum of pop culture, which was designed to look like one of his smashed electric guitars. The museum houses the world’s largest collection of Hendrix memorabilia and a huge tower of guitars, as well as archival pieces from Star Trek and Star Wars. The museum stands next to Seattle’s soaring Space Needle, the city’s most famous landmark. The 184m tall observation tower was built for the 1962 World’s Fair and includes a revolving restaurant. The entire Space Needle is currently undergoing a multi-million dollar renovation – which includes replacing wire and steel on the observation deck and adding a glass floor to the restaurant. Everything, barring the restaurant, has remained open throughout the work, although on our visit it did feel like a bit of a building site. Another popular tourist attraction in the region, and an absolute must for anyone with even the remotest interest in planes, is the massive Boeing factory in Everett, about 40km north of Seattle. The building, which is the largest in the world by volume, is where the company builds its wide-bodied 747, 767, 777 and 787 Dreamliner aircraft. We’re walked through one of the factory’s main passageways (which is so long that you can’t even see the end of it) and are taken up to one of a series of viewing platforms where we look out at aircraft in different stages of construction. It’s an incredible thing to behold: as far as the eye can see there are aircraft bearing the

Seattle’s famous Pike Place Market and (below) two of the new attractions on Norwegian Bliss – the race track and laser tag

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July / August 2018 | Midship famous insignias of British Airways, Emirates and American Airlines being worked on by the factory’s 30,000 experts. There’s even a single Dreamliner for Air Tanzania, looking resplendent after a paint-job that included a rather regal looking handpainted giraffe. It’s a plane spotter’s dream. Seattle sits within sprawling Washington in the Pacific Northwest – arguably the most diverse state in America. There are glaciers in the Canadian-bordered north, deserts in the east, rainforests in the west and vineyards to the south. This makes for a big outdoors culture and the state boasts National Parks, volcanoes and mountains, the latter of which dominate the skyline. It is also the gateway to Alaska for the cruise guests who board in Seattle. Making a stay in the city an ideal pre or postcruise experience. The decision by Norwegian Cruise Line to position Norwegian Bliss in Seattle was seen by many as a surprising move. It’s not something that often happens. More often than not, new ships are launched in spring/early summer and complete a season in the Mediterranean before heading over to the Caribbean. To put new tonnage in Alaska is to highlight just what a cruise there has to offer: the chance to see incredible glaciers, learn more about goldrush history and spot the Alaska Big Five: bear, moose, Dall sheep, caribou and wolves. There’s a reason why it’s called America’s Last Frontier. For its Alaska season, which will last until late September, Norwegian Bliss will be operating seven-day Seattle round-trip cruises calling at Ketchikan, Juneau, Skagway and Victoria. With any Alaskan cruise the itinerary is always going to be king. However, what’s curious about this season is that the ship isn’t going to sit out of the limelight. First, the numbers. Norwegian Bliss has a maximum capacity of just over 4,000 guests and boasts more than 20 places to eat on board, including the all new Los Lobos, an upmarket Mexican, and Q, a Texas smokehouse, which serves up barbecued food to the sound of live country music. CRUISE-ADVISER.COM

July / August 2018 | Midship There are classic Norwegian restaurants, such as Jimmy Buffett’s Margaritaville at Sea – which serves up the biggest plate of nachos I’ve seen in my life – La Cucina, a classy Italian affair and the ever-popular Cagney’s Steakhouse. There’s also a fine selection of bars on board – with The District Brew House showcasing the best that local craft breweries have to offer. The bar boasts 22 craft beers and ciders on tap – including a Big Ballard’s IPA from Seattle brewery Redhook. There are also bars which each specialise in mojitos (Sugarcane Mojito Bar), wine (Cellars) and whisky (Maltings) respectively. This being Norwegian Cruise Line, the new ship is not short of entertainment. There is the intimate Cavern Club – a replica of the Liverpool original – where a Beatles cover band play the Fab Four’s hits every night. On our cruise the band played two sets each evening, splitting them between early and late material. This partnership with the Cavern Club is a brilliant idea – given The Beatles’ enduring popularity with Americans and Brits alike. The ship’s main theatre includes an almost full-length production of Jersey Boys, which is like being in the West End, as well as Havana, a Cuban dance show created especially for Norwegian. Out on deck, Bliss boasts the biggest race track at sea, which proves to be a lot of fun, despite my initial reservations (priced at $9.95). Laser tag ($5) is the other part of Bliss’ blockbuster entertainment options that will keep the kids (and the young at heart) entertained on those days at sea. Although they will both probably be more popular during the ship’s Caribbean season. Norwegian’s Aqua Park includes two slides – the sedate Aqua Racer and the heart-stopping Ocean Loops, which involves standing on a platform which is whipped away after a short countdown – sending you hurtling down a slide and then steeply up in a big circle – if you’ve built up enough speed. If not, you slide back down and have to be rescued by one of the slide’s attendants.

Some kind of Bliss (clockwise from above): the Aqua Park at night; 678 Ocean Place; the Observation Lounge

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July / August 2018 | Midship SHIP SHAPE Norwegian Bliss Built: 2018 Class: Breakaway Plus

Decks: 20 Capacity: 4,004 Cabins: 2,038

Brand new energy efficient ship, designed to sail to both Alaska and the Caribbean and combining quality with fun

Norwegian says that Bliss has been built for Alaskan cruises. Nowhere is this more obvious than in the 1,800 square metre Observation Lounge up on deck 15. The huge space – with 180-degree views – is perfect for a scenic sail through the Inside Passage. The lounge is incredibly well designed, with sophisticated furniture and a classy colour palette. You could say it’s more Oceania than traditional Norwegian Cruise Line – and it’s one of the best examples I have seen of the influence that Frank del Rio has had on the company since the deal with his ultra-luxury lines Regent Seven Seas and Oceania. It seems that Norwegian has massively upped its game on Norwegian Bliss. This is a ship that is going to spend its time between Alaska and the Caribbean – a difficult balancing act. However, under the company’s current stewardship, it is getting it exactly right.

THREE CRUISES FROM SEATTLE Seven days of Bliss

11 days to Alaska on land and sea

Eight-day expedition cruise

Norwegian Cruise Line – Norwegian Bliss Seattle round-trip, June 2, 2019 From £1,409pp

Holland America Line – Niew Statendam Seattle to Vancouver, July 7, 2019 From £2,218pp

National Geographic Expeditions – Quest Seattle to Sitka, August 26, 2018 From $6,590pp

A fly cruise on board Norwegian’s newest vessel. The sailing takes guests to some of Alaska’s most renowned sites including Skagway and Juneau

HAL have been operating in Alaska for decades and that experience shows. This cruise includes time on land at the company’s Denali Square lodge.

More off the beaten track than your standard Alaska cruise. Highlights include exploring the Inian Islands and the Chatham Strait.

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NEW-TO-CRUISE CUSTOMERS Abta’s Holiday Habits Report 2017 shows that nearly half of UK holidaymakers (42 per cent) who have never been on a cruise are interested in going on one. It stated that cruises appeal to the growing market of potential cruisers because they offer new experiences, provide a greater range of wellness, educational, culinary, cultural onboard activities and entertainment. When selling cruise, it’s important to identify your market by appealing to the emerging adventurer, the lone traveller, the special interest cruiser, families and couples. To attract first time cruisers point to new destinations, itineraries, departure ports and duration of cruises. It’s also important to match new customers to the correct ship as they are more likely to book – and rebook – when paired with the right product. Here are examples of itineraries suitable for new-to-cruise customers travelling solo, as a couple and as a family.

Who are you selling to?

Solo p45

Couple p46

Family p47

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Solo A cruise is ideal for solo travellers. Meeting other people on a ship is not difficult, especially when participating in entertainment and excursion activities. There are often other passengers travelling alone they can buddy up with and the open seating at meal times makes it easy to mingle. Alternatively, the solo traveller can spend time alone if they wish. More and more cruise lines are offering no single supplement, as well as staterooms, social spaces and activities for people travelling alone.

What kind of holiday do they want? City break

Sunny getaway

Adventure

Who? AmaWaterways Where? Budapest to Nuremburg When? November 2018 How long? Seven nights How much? £2,045pp

Who? Norwegian Cruise Line Where? Bahamas and Florida When? December 2018 How long? Seven days How much? From £1,616pp

Who? Avalon Waterways Where? Siem Reap to Ho Chi Minh City When? August 2019 How long? 15 days How much? £3,949pp

AmaWaterways offers no single supplements on category D and E staterooms, so solo travellers can save approximately £950 to £1,000 depending on the ship and departure date. With the waived supplement, this is an ideal city break for solo travellers who are new to cruise as they will get to visit Budapest, Bratislava and Vienna and Nuremburg.

Studio Staterooms and a Studio Lounge cater for solo travellers onboard NCL ships and most sailings have singles meet-ups for those cruising alone. This fly cruise embarks in New York, then heads to Orlando and the beaches near Port Canaveral, Great Stirrup Cay (Bahamas) and Nassau (Bahamas) before returning to New York.

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There’s a no single supplement on this 15-day Fascinating Vietnam, Cambodia and the Mekong cruise. It includes visits to the temples at Angkor Wat, a Vietnamese cookery class, a visit to rice paddy fields and a traditional Khmer home, plus an excursion to the Cu Chi Tunnels to walk through a section of the underground system used during the Vietnam War.

Couple Couples can get away for a relaxing and romantic getaway on a cruise. They are spoilt for choice with river and ocean lines offering all types of options. Some ships are adult-only and couples can even get married, renew vows, or celebrate an anniversary on board. Below are options for a city break, a great way to see places without the hassle of unpacking, a sunny getaway from Southamption without the stress of an airport, and an exotic expedition in the South Pacific.

What kind of holiday do they want? City break

Sunny getaway

Adventure

Who? Viking Where? Rome to Athens When? November 2019 How long? 15 days How much? From £3,840

Who? P&O Cruises Where? Canary Islands When? December 2018 How long? 12 nights How much? From £899

Who? Silversea Where? South Pacific Islands When? March 2019 How long? 13 days How much? From £7,470

The Cities of Antiquity and the Holy Land cruise visits four countries and cities including Rome, Naples, Jerusalem, Haifa and Athens. There are nine guided tours and visits to four countries. There’s an overnight in Haifa, Israel with calls on Limassol, Cyprus, Rhodes and Mykonos. Ideal for new-to-cruise couples.

Escape the pre-Christmas frenzy in the Canaries on the mid-size Oriana, which is an ideal starter for new-to-cruise customers as the itinerary starts and ends in Southampton. It’s also adult only, so perfect for couples. It calls at sunny destinations Madeira, La Palma, Tenerife, Fuerteventura and a final call at Lisbon before returning to Southampton.

For a real treat and adventure suggest the South Pacific Islands expedition cruise with Silversea on Silver Explorer from Papeete, Tahiti to Lautoka, Fiji. This is a voyage of adventure and guests will interact with local communities and learn about the geology, wildlife and botany with the expedition team.

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Family Choosing a family cruise as a first-timer might be a bit daunting, but only because there’s so much to choose from. Ask your clients what kind of holiday they want to take and then find a cruise line to suit. They can then decide the size of ship they want be on and what onboard facilities best suit the age of their children or other members of the family group. Ocean cruises are the most family-friendly, but there are cruises that offer something for everyone when travelling with multiple generations.

What kind of holiday do they want? City Break

Sunny getaway

Adventure

Who? Royal Caribbean Where? Paris and Bruges When? October 2018 How long? Three nights How much? £1,376 for a family of four

Who? Disney Cruise Line Where? Eastern Caribbean When? November 2019 How long? Five nights How much? £2,351 for a family of four

Who? Hurtigruten Where? Norway When? November 2018 How long? 12 days How much? £3,056 for a family of four

This Taste of Paris and Bruges mini-cruise from Southampton is a convenient way to travel for those with young children who are new-to-cruise and who would like a taster experience for their first time at sea. The full price is £1,376 and based on a family of four with children aged from six months to 11 years.

The family can celebrate Christmas on this Merrytime Eastern Caribbean Cruise from San Juan to Miami on board Disney Magic. The price is based on a family of four in an inside stateroom. Ports of call include Miami and Castaway Cay, Disney’s private island in the Bahamas which is packed with amenities and activities for families.

The Classic Round Voyage cruises in Norway are good for new-to-cruise who can choose from excursions and take part in hikes and activities led by onboard expedition teams. It’s ideal adventure cruise for families as Hurtigruten has a Young Explorer’s programme – a complimentary, year-round programme on selected ships for curious and active kids aged between seven and 13.

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July / August 2018 | Midship

NEW SHIP

MSC’s new ship Seaview – the first of 11 on order – is seriously glitzy Jane Archer attends the christening in Genoa and is impressed with the innovations – including the longest zipline at sea – and food offerings MSC’s new ship Seaview is packed with the latest innovations – boasting everything from a slide-boarding flume to a spa treatment where you can get rubbed in wine. The vessel, christened by Italian actress Sophia Loren in a gala ceremony in Genoa in June, is the second MSC ship with an unusual Miami condo-style design at the back and lots of outdoor space. It is also the first of a huge order for 11 new ships between now and 2026. “Seaview is designed to bring passengers closer to the sea,” said UK managing director Antonio Paradiso. “Almost three-quarters of cabins have balconies, there is an outdoor buffet and booths on the deck sell snacks.” There is also a large Yacht Club – an exclusive ship within a ship area that has featured on every new MSC ship since Fantasia launched in 2008, but which Paradiso dubbed “our best kept secret in the UK”.

They will feature in MSC’s first-ever TV ads in the UK, which Paradiso is planning to run in the lead up to the launch of the next newbie, MSC Bellissima, which is being named in Southampton on March 2. SHIP SHAPE MSC Seaview Built: 2018 Class: Seaside Decks: 20

Capacity: 4,132 (double); 5,331 (maximum)

A none-too-flattering Miamicondo look on the outside hides a fabulously glitzy interior packed with restaurants, bars and activities for all ages. “The UK accounts for about seven per cent of MSC’s bookings. I want to get that to 10 per cent,” he said Seaview is seriously glitzy, with sparkling Swarovski staircases, a stunning four-deck-high atrium

with a stage above the bar for live bands and huge LED screens that show everything from cityscapes to toothy sharks. There’s a new fish restaurant, Ocean Cay, which has been opened in partnership with Spanish two Michelin star chef Ramon Freixa and the Asian market kitchen (part sushi, teppanyaki, part pan-Asian) that debuted on MSC Seaside. They cost extra, as does my favourite, the French L’Atelier Bistrot. The play areas for babies and children, as well as separate teen hang-outs for 12 to 14 and 15 to 17-year-olds, are really impressive, but I suspect youngsters will prefer zapping aliens in the 4D cinema, racing on a F1 simulator, sliding down the water slides in the jungle-themed adventure park or taking on the longest zipline at sea – 105m, about the same length as a football pitch. A head for heights is a must. THE MSC ORDER BOOK 2018-2026 2018 MSC Seaview (Seaside class) 2019 MSC Bellissima (Meraviglia class); MSC Grandiosa (Meraviglia-Plus class) 2020 MSC Virtuosa (Meraviglia-Plus) 2021 Unnamed (Seaside Evo class) 2022 Unnamed (World class) 2023 Unnamed (Seaside Evo class); Unnamed (Meraviglia class) 2024 Unnamed (World class) 2025 Unnamed (World class) 2026 Unnamed (World class)

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July / August 2018 | Aft

DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK â&#x20AC;&#x201C; meaning trade sales support is never more than a phone call away

CRUISE LINES!

Information missing or out of date? Email info@cruise-adviser.com

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July / August 2018 | Aft A

A-Rosa Lucia Rowe, head of sales UK and Ireland 078 4202 6013 l.rowe@a-rosa.de

Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com

Amadeus River Cruises Natalie Oâ&#x20AC;&#x2122;Mahoney, head of sales 0800 035 6411 natalie@fredrivercruises.co.uk

Celebrity Cruises Isabelle Charlton / Victoria Shipp 01932 834 379 (option 2) salessupport@rccl.com

AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com

Celestyal Cruises Marios Polydorou, senior manager sales +30 216 400 9631 m.polydorou@celestyalcruises.gr

American Cruise Lines Susan Shultz, director of sales +1 203 453 6800 susan@americancruiselines.com

Choosing Cruising Robbie White, managing director 07740 368 379 robbie@choosingcruising.co.uk

American Queen Steamboat Company Rupert Thompson, managing director 01223 568 904 r.thompson@aqgsa.com

Coral Expeditions Jan Jepsen, UK and Europe representative 07702 714 150 jan@intouchrep.com

APT Touring Kate Ashman, sales and commercial specialist 01494 736 147 agentclub@aptouring.co.uk

Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk

Atlas/Kompas Predrag Krivokapic, president +1 954 258 8531 / +385 9 1975 1735 kompas@kompas.net

CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com

Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk

Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk

Cruising Excursions Simonne Fairbanks, chief operating officer 0800 091 8274 traveltrade@cruisingexcursions.com

Azamara Club Cruises Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com

Cunard Line Victoria Snelgar, business manager â&#x20AC;&#x201C; sales operations 07773 253 279 victoria.snelgar@cunard.co.uk

Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com

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July / August 2018 | Aft

Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk

Disney Cruise Line Juliet Holden, account executive 080 0171 2317

Heritage Line Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com

Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk

E-Waterways Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Hurtigruten Anthony Daniels, head of sales 020 8846 2666 anthony.daniels@hurtigruten.com

I F

Intrepid Travel Andrew Turner, head of industry sales 080 8274 5719 ukbdm@intrepidtravel.com

Far Horizon Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk Fred Olsen Cruise Lines Mike Evans, head of sales 01473 746164 cruise.sales@fredolsen.co.uk

JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk

Fred Olsen River Cruises Hannah Logan, UK Sales Manager 0800 035 3189 hannah@fredrivercruises.co.uk

Katerina Line Dea Baretincic, sales manager +385 51 603 409 dea@katarina-line.hr

French America Line Kevin Griffin, director 020 7723 2450 kcgriffin@frenchamericaline.com

Latin Routes Jessica Bain, director 020 8546 6222 info@latinroutes.co.uk

G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com

Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk

Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07921 223 176 aishling.mcloughlin@hl-cruises.com

Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com

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July / August 2018 | Aft Pandaw Marco Rosa, vice-president sales and marketing 07973 876 967 marco@pandaw.com

The Majestic Line Marie McGhee, sales manager 01369 707951 info@themajesticline.co.uk

Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Manatee Amazon Explorer Amy Sharpe, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com

Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk

Ponant Stephen Winter, international sales director 0800 980 4027 swinter@ponant.com

MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk

Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com

National Geographic Expeditions Hannah Logan, UK sales manager 0800 440 2552 sales@fredholidays.co.uk

Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk

Noble Caledonia Agency sales 020 7752 0000 agencysales@noble-caledonia.co.uk

Princess Cruises Mark Lowman, manager â&#x20AC;&#x201C; sales operations 023 8065 6531 mark.lowman@princesscruises.co.uk

Norwegian Cruise Line Nicky Foot, director of business development UK & Ireland 07408 855 679 nfoot@ncl.com

Pullmantur Simon Chambers, operations manager 0800 021 3180 simon.chambers@fredholidays.co.uk

Quark Expeditions Pushparaj Shetty, senior distribution manager +1 416 645 8248 push.shetty@quarkexpeditions.com

Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com Agency Sales 0345 505 1920 AgencySales@OceaniaCruises.Com

Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com

One Ocean Expeditions Debra Taylor, new business development 07956 852 197 debra@toucanmoon.com

Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com

P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com

CRUISE-ADVISER.COM

July / August 2018 | Aft Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk

Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com

Travelsphere & Just You Polly Poulton, national account manager 01858 588 406 polly.poulton@Travelsphere.co.uk

Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk

Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

Uniworld Rachel Healey, national sales manager 07408 855 544 rachel.healey@uniworld.com

Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk

Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.co.uk

SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com

Viking Cruises Andrew Schweitzer, regional sales manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com

SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com

Volga Dream Hannah Logan, UK sales manager 0800 035 3189 hannah@fredrivercruises.co.uk

Silversea Sales support 020 7340 0700 salesuk@silversea.com

Voyages to Antiquity Michelle Daniels, head of groups and partnerships 01865 302 2565 m.daniels@voyagestoantiquity.com

Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk

Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk

Tauck Kathryn Coles, UK and Ireland sales manager 080 0810 8020 tauckreservations@tauck.co.uk Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk

CRUISE-ADVISER.COM

July / August 2018 | Aft THINGS TO DO

GAMESROOM

Each month, we bring you a selection of things to do on your lunch break or journey to the office

CROSSWORD See the next cruise adviser in September for the answers

JUNE SOLUTION

ACROSS

DOWN

6. Make over (4) 7. Trip off-ship (6) 8. Goes aboard (7) 9. Embarrassing to have it on your face (3) 11. Channel port (5) 13. Dubious (5) 15. Incorporated (3) 16. Surfing destination (7) 19. Head home (2,4) 20. Chilled (4)

1. Marine steering wheel (4) 2. Cruises (7) 3. Japanese port on the Yodo River (5) 4. Decay (3) 5. Boat Race distance measure (6) 10. Central section of a ship (7) 12. Choice (6) 14. Ship levels (5) 17. You, as you were (4) 18. Flap (3)

SUDOKU

See the next cruise adviser in September for the answers

4 6

9 4

4 1

6 7

3 6

1 1

9 7

3 2

3 4

6 5

JUNE SOLUTION 1

CRUISE-ADVISER.COM

July / August 2018 | Aft

QUIZ

WIN! Seven nights in Panama with Marella Cruises

See bottom of page for answers

1. When was the last time Germany failed to progress beyond the first stage of a World Cup? 2. What is the capital of Belize? 3. Ophidiophobia is the fear of what animal? 4. What is the most populous city in Africa? 5. In what year did the Panama Canal officially open? 6. Who was the youngest British prime minister in history? 7. David Bowie was born in what area of London? 8. Escape from Planet Z is a feature on which cruise line? 9. The Tagus river runs through which European capital?

Here’s your chance to win a seven-night cruise for two around Central and South America on board the beautiful Marella Discovery 2. From the colourful rainforests of Costa Rica to Colombia’s second oldest city, Cartagena, the Pride of Panama itinerary ticks off adventure, culture and one of the most famous landmarks in the world, the Panama Canal.

10. Who is “certain to score” in the 1998 reworking of Three Lions? 11. What car was used in the Back to the Future film franchise? 12. What kept Ultravox’s Vienna from reaching number one on the UK Singles Chart? 13. Prenzlauer Berg is an area in which city?

To enter, send the answer to the following question to info@cruise-adviser.com with the subject ‘Marella competition’.

14. Which British overseas territory did Jane McDonald recently visit with Silversea?

What is the name of the latest ship to join the Marella Cruises fleet?

15. Reginald Kenneth Dwight is the real name of what pop star?

The lucky winner and their guest will share a Standard Inside Cabin and cruise on an All Inclusive basis. Flights depart from London Gatwick, Birmingham or Manchester airports. The cruise departs on November 13, 2018. Terms and conditions apply. See cruise-adviser.com

QUIZ ANSWERS 1. 1938. 2. Belmopan. 3. Snakes. 4 Lagos, Nigeria. 5 1914. 6. William Pitt the younger, aged just 24. 7. Brixton. 8. Royal Caribbean International. 9 Lisbon. 10 Alan Shearer. 11 DeLorean DMC-12. 12. Joe Dolce’s Shaddap You Face. 13. Berlin. 14. Falkland Islands. 15. Elton John.

CRUISE-ADVISER.COM

July / August 2018 | Aft For more recipes, see cruise-adviser.com/tag/recipe

RECIPE

In the galley

The best recipes at sea. This month an indulgent and delicious Beef Wellington with Duchess potatoes and Bordelaise sauce courtesy of Princess Cruises

Ingredients 1.3kg beef tenderloin, trimmed Oil for searing Salt and pepper

1/2 cup double cream 5 tablespoons butter 2 egg yolks Salt & pepper

2 frozen puff pastry sheets 1 whole egg

Method Season the tenderloin and sear in a very hot pan on all sides. Set aside. Place all of the ingredients for the duxelles in a food processor and mince. Transfer the mix to a large sautĂŠ pan and cook over a moderate heat until the majority of the water has evaporated so the duxelles is wet, but not runny. Season well. Preheat the oven to 250C. Lay the puff pastry sheets out on a floured surface putting the ends together to form one long sheet. Spread the duxelles over the pastry. Place the tenderloin in the centre and roll it up so that the duxelles surrounds the tenderloin. Seal the edges well and place the Wellington on a greased baking tray. Use a pastry brush to coat the Wellington evenly with beaten egg. Place the Wellington in the oven

Duxelles 680g button mushrooms 2/3 cup onion 3/4 cup breadcrumbs 2 teaspoons fresh thyme, chopped 1/8 teaspoon cayenne pepper 1/4 teaspoon nutmeg Salt and pepper Bordelaise sauce 2 cups red wine 1 sprig fresh thyme 1 bay leaf 9 black peppercorns 1/4 cup mushroom stems and pieces 4 cups demi-glace Duchess potatoes 1.5kg russet potatoes, cut into chunks

and bake for 40 minutes for medium rare. Remove the Wellington and let rest for five minutes before slicing. Place the wine, thyme, bay leaf, peppercorns and mushrooms in a saucepan and bring to a boil. Simmer until it has reduced by half. Add the demi-glace and reduce by one-third or until the sauce will coat a spoon. Adjust seasoning and strain the sauce. Place potatoes in a large pot and cover with cold water. Bring to a boil and add salt. Boil until tender when pierced with a knife. Drain. Transfer potatoes to a large bowl and mash until smooth and free of lumps. Add cream, butter, egg yolks and salt and pepper. Mix well. Line two baking sheets with parchment. Spoon potato mixture into a pastry bag fitted with a star tip. Pipe swirled mounds about 5cm in diameter. Bake until tops are lightly browned, about 20 to 25 minutes. Use a serrated bread knife to slice the Wellington. Serve with the potatoes and bordelaise sauce. CRUISE-ADVISER.COM

July / August 2018 | Aft

LOOKOUT

Images from the latest industry events 1. Agents join Carnival Cruise Line in Ibiza. The annual trip is to reward trade partners who engage with the line’s Loyalty Rocks Club. 2. Lynn Martin from Solent World Travel in Lee-on-Solent, the lucky winner of Cunard’s May competition to attend Royal Ascot, plus a £500 John Lewis voucher for a new outfit for the day and up to £500 travel expenses.

1 2

3. Vertical Travel Group’s CEO Peter Healey presents Andrea Murphy and Bekki Moran from Manchester’s Miss Ellies Travel with thank you gifts for their long standing service 30 and 20 years respectively. 4. cruise adviser’s Bryan Johnson (far left, in the rather fetching hat) joins agents and Saga staff for a day at the races at Newmarket.

CRUISE-ADVISER.COM

July / August 2018 | Aft

FINAL WORD

Why we need a third runway at Heathrow Despite last month’s vote by MPs, the expansion of Heathrow faces further obstacles. But, says Sam Ballard, it has to happen for the prosperity of post-Brexit Britain Late last month, in the latest stage of the ongoing saga that is the UK’s airport expansion, MPs approved a bill that paves the way for Heathrow Airport to get its third runway. Cue the popping of champagne corks and much merriment. However, the path to expansion is unlikely to have tackled its last obstacle. Almost immediately after approval was given, Sadiq Khan, the Mayor of London, issued a statement saying that he would be mounting a legal challenge – arguing that Gatwick was a more logical place for expansion. Greenpeace said they would be joining him. But why is the Heathrow expansion such a controversial subject? Let’s look at the figures. Around 78 million people use Heathrow Airport every year. The airport claims it is operating at almost 100 per cent capacity. The third runway – which would cost around £14 billion and be paid

for privately – would be a massive infrastructure project, involving small matters like tunnelling off part of London’s orbital motorway, the M25, and building a sixth terminal. Economically, the decision not to expand Heathrow could have potentially disastrous effects, especially after Brexit. Lord Adonis, the government’s former infrastructure tsar, made the point recently that if Heathrow isn’t expanded new routes to emerging markets won’t be picked up by London’s other airports, such as Gatwick or Stansted, but instead by Europe’s other leading hubs, such as Amsterdam’s Schiphol or Paris’ Charles de Gaulle. This should be a real concern for the government. In a post-Brexit Britain the UK will no longer be seen as the gateway to the EU. If the Heathrow expansion doesn’t go ahead, the UK could be reduced to

a feeder airport for Europe’s major cities. London needs a world class airport to help bolster the UK’s appeal. Big infrastructure projects like Crossrail will also help access into central London and ease congestion. The issue of London airport expansion is a political minefield. Residents living under Heathrow’s flightpath are unsurprisingly against the idea, as are their MPs. Also, depending on where the political climate lies at the time, are the various parties in opposition. Appetite within governments themselves largely depends on how close we are to a general election. On top of all this, the clock is ticking. If things don’t progress, the Department for Transport has said that London’s airports will reach full capacity by 2034. If Britain wants to keep up in a post-Brexit world then Heathrow Airport has to get its third runway.

COMING NEXT TIME How to sell: adventure cruises

Ports of call: Barbados

Star Clipper in Bali

From cruising in the Arctic to gallivanting in the Galapágos. We guide you through the best on offer

We delve a little deeper into the Caribbean island, tasting the local rum and basking on the beaches

Sam Ballard takes a trip to paradise on board the beautiful Star Clipper in Indonesia

CRUISE-ADVISER.COM

Explore

GLOBE

Issue One

December 2016

CRUISE ADVISER THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES

PREVIEW EDITION

D E C E M B E R 2016

CRUISE ADVISER

F E AT U RE S | R O OM SE RVI C E ME N U | S H O R E E XC U R S I O NS

ISSUE ONE

FEBRUARY 2016

CRUISE ADVISER

EX-UK 2016

THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES

WATERMARK

ADVENTURE 2016

YOUR GUIDE TO THE BEST HOLIDAYS IN THE WORLD

EX-UK GUIDE 2016–2017

ADVENTURE 2016

WHY ARE CRUISES M A K I N G WAV E S ? SAILING SOLO O F F T H E B E AT E N T R AC K WHY ARE CRUISES M A K I N G WAV E S ? SAILING SOLO

RIVER GUIDE

THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES

Solus

I SSUE 0NE

HURTIGRUTEN

HOW TO SELL

Sam Ballard sails the Mississippi on a musicthemed tour from New Orleans to Memphis

Gary Buchanan takes in two of expedition cruise’s great destinations: Antarctica and the Galápagos

A brief history of the Norwegian shipping company that has been sailing the fjords since 1893

Our unique walkthrough guide featuring 14 fantastic adventure cruises

P30

P24

P 36

P40

thevillagepost Amazing Grace Introducing Tauck’s new ship on the mighty Rhine

Turning the tide An in-depth look at MSC Cruises’ forthcoming Seaside

Issue two

A world of luxury We consider the benefits of all-inclusive river cruising

O F F T H E B E AT E N T R AC K

CA-7

CRUISE ADVISER

WONDERFUL WORLD FOUR BUCKET-LIST STOPS

FIRE & ICE

thetravelvillage

APRIL 2016

LUXURY 2016

ON THE HORIZON THE LATEST CRUISE NEWS

EMERALD WATERWAYS AN IN-DEPTH LOOK

thecruisevillage

THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES

CRUISE ADVISER

CRUISE & MORE HOLIDAYS OF A LIFETIME

CA-10

FJORD FOCUS A JOURNEY TO WEST NORWAY

AMERICAN QUEEN

Eastern promises Sailing Asia’s majestic Mekong with APT Touring

thevillagepost American Queen A music-themed tour of the Deep South on the mighty Mississippi

Fire and ice Explore the Galápagos and Antarctica with our handy guide

Issue three

Capital concerns Vienna, Bratislava and Budapest with Scenic on the Danube

COPENHAGEN WITH CRUISE & MARITIME VOYAGES

EXTENSIVE EX-UK DEPARTURE LISTINGS

EUROSTAR RIVER CRUISE SPECIAL

INTERVIEW: P&O’ CRUISES' PAUL LUDLOW

–

SECRETS OF THE DOURO Explore the wonders of Porto with our new itinerary for 2017

MEET THE FLEET Introducing a trio of new ships: Emerald Radiance, Liberté and Destiny

RAISE A GLASS Enjoy the world’s finest wines during our new cruise on the Rhône

WHICH RIVER ARE YOU? Find out which Emerald Waterways cruise best suits your personality

EMERALD EXPLORER

All around the world These epic cruises and flights will take you across the globe

Win!

SEABOURN

FAMILY

Sam Ballard takes a closer look at the history of Carnival’s exquisite ultra-luxury brand

Planning a holiday with the kids? We reveal the secrets to travelling in style

P 30

P15

issue 3

CRYSTAL CRUISES

Jeannine Williamson speaks to Edie Rodriguez about the cruise line’s lightspeed developments

P22

THE GREAT BEYOND WHY TRAVELLERS OF ALL AGES ARE HEADING OUT ALONE

CA-8

CA-9

SCENIC

From Passau to Budapest, Anthony Pearce takes in the wonders of the beautiful Danube

thevillagepost

vouchers

issue 2

thevillagepost

LUXURY GUIDE 2016

£100

WINE COUNTRY WITH UNIWORLD

INFOCUS: EMERALD WATERWAYS

UNUSUAL RIVERS SPECIAL

UNIQUE HOW TO SELL GUIDE

A new trade magazine from the team at cruise adviser

CRUISE ADVISER

ISSUE TWO

TITLE

Issue two | Section Name

Issue three

Page 1

CRUISE ADVISER

THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES

H E L P I N G YO U S E L L S O L O T R AV E L

DECEMBER 2016 / JANUARY 2017

FEBRUARY 2017

MARCH 2017

PREVIEW GUIDE 2016

Where next for cruise?

PREVIEW GUIDE 2016

The new ships, destinations and innovations arriving in 2017

FJORD FIESTA

FROM THE TEAM

CA-6

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

CRUISE ADVISER

CRUISE ADVISER APRIL 2017

SOLUS

INDIAN SUMMER WE EXPLAIN WHY THE COUNTRY IS BACK ON THE MAP FOR SOLOS

Norway with Cruise & Maritime Voyages

INSIDE

KRISTIN KARST, GILES HAWKE, EDIE RODRIGUEZ, ANDY HARMER AND MORE SHARE THEIR PREDICTIONS FOR THE NEW YEAR

Win! A CMV CRUISE for two on

PLUS

2017 EX-UK DEPARTURES OPINION: SVEN LINDBLAD THE RHINE WITH RIVIERA IN FOCUS: P&O CRUISES

Columbus

HAVANA CLUB

FIRST LOOK: SEABOURN ENCORE GREECE DESTINATION FOCUS FAMILY CRUISE SPECIAL WIN! A NIGHT ON MSC MERAVIGLIA IN LE HAVRE

Cuba with Star Clippers

CRUISE ADVISER

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

MAY 2017

JUNE 2017

JULY / AUGUST 2017

SEPTEMBER 2017

ROMAN

Win!

HOLIDAY

A TITAN CRUISE See page 54

Princess Cruises in the Mediterranean

NEW TO CRUISE SPECIAL

MAY 2017

APRIL 2017

HOW TO FIND FIRST-TIME GUESTS

GREEK ODYSSEY

THE

FRENCH

CONNECTION

Jeannine Williamson joins Viking Sky in Rhodes

CMV’S NEW FLAGSHIP

WE JOIN COLUMBUS IN TILBURY

MERAVIGLIA LAUNCHES

MSC’S EXPANSION CONTINUES

Jeannine Williamson joins Uniworld in Paris

ENDS OF THE EARTH

ADVENTURE ON THE DOURO

THE 5 MOST INNOVATIVE ROOMS AT SEA

By Gary Buchanan PLUS:

Daniel Allen travels along the Mekong with Scenic

By Adam Coulter

HOW TO SELL RIVER CRUISE

PLUS OCEAN MEDALLION: GAME-CHANGING TECH

ABTA ON BREXIT

THE GREAT SHORE EXCURSION DEBATE

WOMEN IN CRUISE SPECIAL

JO RZYMOWSKA ON CELEBRITY EDGE HOW TO MAKE A £100,000 BOOKING THE INDUSTRY’S MOST LUXURIOUS SHIPS

VIETNAM

By Gilly Pickup

SILVER MUSE: FIRST LOOK

Adam Coulter explores Chile’s rugged wilderness

GOOD MORNING

THE JOYS OF MINI-CRUISE

By Katherine Lawrey

GILES HAWKE ON THE COSMOS RELAUNCH

PLUS LUXURY BARGE HOLIDAYS IN EUROPE THE 10 BEST ADVENTURE DESTINATIONS INTERVIEW: VIKING FOUNDER TORSTEIN HAGEN

PLUS SAGA IN SCANDINAVIA TITAN ON THE RHINE WIN A UNIWORLD CRUISE

CA-15

CA-14

CRUISE ADVISER

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

OCTOBER 2017

NOVEMBER 2017

DECEMBER 2017

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

CRUISE & MARITIME VOYAGES

CRUISE ADVISER

F E AT U R E S | R O O M S E RVIC E M E NU | S H O R E E XC U R S IO NS

ISSUE TWO

GLOBE

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

YO U R O N B OA R D M AGA Z I N E

WIN!

AN iPAD WITH FRED OLSEN! p59

M A R C H 2018 JA N UA R Y / F E B R UA R Y 20 18

GLOBE

SA I LI N G I NTO A N E W

SELECTION

Exploring the Galápagos Islands – the land that time forgot

PICTURE

PERFECT

How cruise lines can capture millennials – the selfie generation

PLUS TOP 10: SPECIALITY RESTAURANTS PLAN A CRUISE MONTH PREVIEW AMSTERDAM DESTINATION FOCUS

PLUS HOW TO SELL: PRE AND POST EXCLUSIVE INTERVIEW WITH CARNIVAL’S ARNOLD DONALD INTRODUCING MARELLA CRUISES

GOLDEN AGE OF CRUISE

The new launches, innovations and destinations to look forward to in 2018 PLUS VIKING RIVER CRUISES ON THE DANUBE HOW TO SELL: YOUR FIRST CRUISE PORTS OF CALL: SYDNEY

BOHEMIAN RHAPSODY

PARADISE FOUND We return to the Caribbean with P&O Cruises and find it very much open for business after last year’s hurricanes

EMPIRE OF THE SUN A TRIP DOWN MEXICO WAY 02

PLUS HOW TO SELL: EX-UK PORTS OF CALL: COPENHAGEN WAVE: SPECIAL OFFERS ROUND-UP

WATERFRONT CREATES BEAUTIFUL MAGAZINES FOR THE TRAVEL INDUSTRY. Email info@waterfront-publishing.com to find out more, or call 020 3865 9360.

Jeannine Williamson joins CroisiEurope in the heart of Prague, before exploring the lesser-known Elbe en route to Berlin PLUS EXCLUSIVE RITZ-CARLTON YACHT COLLECTION PREVIEW CRUISE & MARITIME VOYAGES IN AMSTERDAM 10 OF THE BEST WILDLIFE CRUISES

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Win 1 of 5 Party Packs Booking your client's Cruise Plus holiday with Travel 2 doesn’t limit you to the ocean – it opens up a world of destinations they may not usually visit on a normal package holiday. There’s an array of pre and post-stay options, as well as tours, expedition cruises and river cruises around some exhilarating destinations, ensuring that they are able to make the most of their adventure. Our aim is to enhance what all your favourite cruise lines already do so well, giving your client's a cruising holiday to remember with an added bespoke touch. We can package their dream cruise and stay holiday from start to ﬁnish, creating a larger itinerary which incorporates cruise, touring, rail journeys, ﬂights and hotels plus so much more. You name it we have it!

HELP US CELEBRATE CRUISE PLUS BY TRAVEL 2’S 5TH BIRTHDAY! Over the next few weeks, we will be giving away 5 Cruise Plus Party Packs, which will include everything you need to celebrate Cruise Plus’ 5th birthday with us in style! To enter, you must make a qualifying Cruise Plus booking between 09.07.18 – 12.08.18!* We will be giving away 1 party pack each week, so make as many bookings as you can and you could be entered into the prize draw each week! If you are one of our lucky winners, your Travel 2 Key Account Manager will deliver your prize and celebrate with you!

To contact our Cruise Plus Specialists, call 0800 0224 301 or email cruiseplus@travel2.com @CruisePlusT2 *Terms & Conditions Apply: http://content.travel2.com/terms/cruise5birthday.html