Cruise Adviser – May 2019

A M A DO U R O | AVA L O N E N V I S I O N | C E L E B R I T Y F L O R A | A M A D E U S S TA R

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

M AY 2 0 19

Sydney in style

Rebecca Barnes joins Silver Whisper in Australia to discover the real meaning of ultra-luxury cruising

small ship Expeditions that bring you closer discover > Our award winning expeditions to remote destinations > Our intimate and relaxed small ship atmosphere > Our all-inclusive shore excursions and meals > Our voyages focus on ancient culture and environment > Our small batch Australian cuisine and regional wines > Our personal and expert care from an Australian crew

Expeditions departing Australia include Papua New Guinea, Sulawesi, the Spice Islands and more > find out more www.coralexpeditions.com > call us on +61 7 4040 9999 > reservations@coralexpeditions.com

May 2019 | Forward EDITOR’S LETTER

From Down Under to the Douro CRUISE ADVISER

From the water there are few cities that look quite as spectacular as Sydney. With its Harbour Bridge and the iconic Opera House, it is one of most recognisable skylines anywhere in the world. As the busiest Australian cruise port, Sydney has found itself at the centre of a fast-growing domestic market, while the likes of Cunard and Royal Caribbean International have also chosen to homeport Sydney in style cruise ships in the city in recent years. As Rebecca Barnes, one of our roving reporters, writes on p30, the flight may be long, but Australia is totally worth it. She joins ultra-luxury line Silverea on a sailing of a lifetime, taking in Sydney, Brisbane, Townsville, Cairns and Darwin before heading to Bali. With its pristine beaches, volcanoes, terraced rice fields, dense forests, and world-class dive sites, the Indonesian island is a world away from Sydney, but accessible on a two-week cruise.

Elsewhere in this issue, and a little bit closer to home, Jane Archer joins AmaWaterways in Portugal to welcome the AmaDouro to its fleet (p40); while Sue Bryant heads to Budapest to see Avalon Envision launched (p22); plus we find out the latest from Celebrity Cruises as Sara Macefield learns all about the refit programme on Celebrity Summit (p21) and Sam Ballard joins Celebrity Flora in Amsterdam (p20). We also take a closer look at Clia’s most recent state-of-the-industry report, and the news that the UK and Ireland cruise market exceeded two million cruise guests for the first time last year (p15) We’ve also got all the regulars: new hires, incentives, gamesroom and our unique How to Sell guide, this time looking at mini-cruises. We hope you enjoy reading this issue of cruise adviser and good luck selling.

THIS MONTH WHAT WE LEARNT

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A M A DO U R O | AVA L O N E N V I S I O N | C E L E B R I T Y F L O R A | A M A D E U S S TA R

THE ONLY DESTINATION FOR THOSE SELLING CRUISES

M AY 2 0 1 9

MAY 2019

CA-36

Rebecca Barnes joins Silver Whisper in Australia to discover the real meaning of ultra-luxury cruising

MINNIE MOUSE HAS BEEN PROMOTED Mickey’s sidekick has now been named Captain Minnie

by Disney Cruise Lines

P21

CELEBRITY CRUISES NOW HAS ONBOARD BALLET The line has announced a partnership with the American Ballet Theatre on select ships

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CRUISE ADVISER

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EVERY PIECE OF PLASTIC PRODUCED STILL EXISTS And a scary seven million tonnes of it ends up in our oceans every year

WIN A CRUISE O SAGA’S N N SPIRIT EW DISCOVEORF Y P53

The Douro in Portugal, known as the Golden River, welcomes a new AmaWaterways ship (p40)

Contents MIDSHIP 30

Cast off from the Harbour City Rebecca Barnes joins ultra-luxury line Silversea in Sydney for a once-ina-lifetime cruise onboard Silver Whisper along the Australian coast on onwards to the Indonesian paradise island of Bali

36

40

The tide turns on plastic As awareness of the damage plastic pollution is doing to our oceans grows, Sam Ballard looks at what cruise lines are doing to help Douro delights Jane Archer heads to Porto for the launch of

AmaWaterways’ AmaDouro, one of three new vessels introduced by the line on European rivers 44

How to sell: mini-cruises Our guide to shorter sailings – ideal for new-to-cruise guests Turn over for more CRUISE-ADVISER.COM

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CRYSTAL WHERE LUXURY IS PERSONAL

WELCOME TO THE WORLD OF CRYSTAL

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Voted the World’s Best more times than any other hotel, resort or cruise line in history, Crystal Cruises is more than just a luxurious way to explore the world. It is an adventure, opening up the globe just for you. Whether by Ocean, River or Yacht, we are taking luxury travel further than ever before. Crystal – Where Luxury is Personal™.

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2018

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Fares are per person, cruise only in UK sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests in stateroom and include port, security and handling charges, which vary by departure. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. Free flights offer is valid for new bookings only made between 1 April & 15 May 2019. Free flights are in economy class with British Airways from London. Regional flights will incur a supplement and are subject to availability and routings. The Crystal Confidence Promise has stringent terms and conditions – for a copy of these please email sales@cruiseportfolio.co.uk. The $1000 per stateroom onboard spend applies to double occupancy only. Solo occupancy staterooms will receive $500 and no extra onboard credit is available to third berths. These offers are bought to you by The Cruise Portfolio. The prices shown here or elsewhere may have changed by the time you come to book your holiday. Prices, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed at any time. Prices may go up or down. You should contact your travel advisor for up to date prices and charges before booking, call us on: 020 7399 7601 or visit www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions.

May 2019 | Forward

FORWARD 3

Editor’s letter

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News Coral Expeditions unveils new ship Coral Adventurer; TUI to launch its own river cruise brand; Minnie Mouse becomes captain of Disney Cruise Line for a new set of youth programmes

13

Fam trips / incentives A round-up of all the latest incentives and agent news

14

New hires The latest staff updates from A-Rosa, Fred Olsen, Fred River Cruises and Ponant

15

Clia event An in-depth and illustrated look at the figures from the latest Clia Cruise Review

17

Amadeus Star Jane Archer visits Amadeus River Cruises’ new vessel in Amsterdam, which aims to give the line more prominence in the UK market

20

Celebrity Flora Sam Ballard has a look at Celebrity Cruises’ new Galápagos expedition ship…

21

Celebrity Summit …while Sara Macefield checks out the unrecognisable Celebrity Summit, which has undergone the so-called ‘Celebrity Revolution’

22

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Avalon Envision Sue Bryant reports from the launch of Avalon Waterways’ latest Suite Ship, a glitzy ceremony with godmother, author Elizabeth Gilbert Ports of call: Budapest Anthony Pearce on the Hungarian capital, a highlight of any Danube cruise

Raising a glass to Amadeus Star (p17)

AFT 47

Directory All the cruise line contact details in one place

52

Gamesroom While away your lunch break with the cruise adviser crossword or sudoku, or try your hand at our quiz

54

Lookout Can you see yourself in our selection of the latest photos from industry events?

55

Final word Sam Ballard looks at the Clia figures and asks how the industry can keep growing Email info@cruise-adviser.com to share your thoughts CRUISE-ADVISER.COM

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CORAL EXPEDITIONS

Fourth and largest ship joins fleet Expedition line unveils Coral Adventurer at a ceremony in Singapore Coral Expeditions has launched its fourth and largest expedition ship to date, Coral Adventurer.

The christening ceremony of the new vessel took place in Singapore on April 24, with Coral Expeditions’ senior management, key stakeholders and global media guests in attendance to take a look at the newest addition to the Australian line’s fleet of expedition ships.

Quek Peck Lim was named godmother of the new vessel and was on hand to bless the launch.

Mark Fifield, group general manager at Coral Expeditions, said: “It has been a rewarding journey from the initial conception of Coral Adventurer to now seeing her embark on open waters. The build process tracked ahead of schedule and on budget. We have stuck to our conviction of a true expedition product, with capacity limited to only 120 guests so we do not dilute the guest experience.

“The future for Coral Adventurer is really bright, with some unique itineraries planned to showcase its capabilities for extended expeditions in remote areas.”

The ship is currently on her soldout maiden voyage, In the Trail of Tasman, an 18-day expedition cruise through the Indonesian Archipelago.

The cruise retraces the historic adventures of Dutch explorer Abel Tasman, who was first to map the coastlines of New Zealand, New Guinea and Northern Australia in the 17th century.

After its inaugural sailing, Coral Adventurer will arrive in Australian waters for the first time with an official ceremonial welcome in Darwin on May 12. That evening, the ship will commence a 10-night venture through West Papua on its second itinerary, Wildlife and Warriors, before returning to Darwin to resume the Kimberley season.

Coral Expeditions’ senior master Gary Wilson said: “Our itineraries are like no other as the combination of expedition cruising in remote coastal waters, matched with our warm Australian hospitality and decades of expedition experience, ensure guests enjoy pushing the boundaries. [We] take travellers even closer to places that haven’t been explored before.”

Coral Adventurer has been specially designed by Coral Expeditions and VARD shipyard with the latest technical advances and more than 34 years of experience building and operating expedition ships.

Its interior spaces have been designed by Brisbane-based design

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firm Arkhefield, which drew inspiration from the company’s Australian roots and the exotic locations the ship will visit. There is also a wide selection of specially commissioned indigenous artworks in the ship’s common areas.

A guest observation lounge located in the bridge – a Coral Expeditions trademark – allows guests to immerse themselves in the navigation activity and interact with crew along the way.

A multipurpose space, the Barralong Room, will operate as part of an ongoing partnership with the Australian Geographic Society and institutional partners to host interpretive activities and projects that connect guests in an engaging format throughout their cruise.

The ship’s lightweight dual Xplorer expedition tenders will extend the capabilities of the ship by allowing fast transit for all passengers with open views and deeper exploration on shore excursions. A small fleet of inflatable zodiacs allow for more intrepid exploration.

May 2019 | Forward A-ROSA

AVALON

River line christens Alva in Porto

Cruise and tour-only fare options to launch in 2020

A-Rosa has launched its first ship on the Douro in a ceremony in Porto.

The A-Rosa Alva is the company’s first new build since A-Rosa Flora in 2014. It comes as the company opened its UK sales and marketing office in Cardiff and made two key appointments (see p14).

With a maximum capacity of 126 guests and a length of almost 80 metres, the ship has four decks, spacious cabins and suites, a swimming pool plus spa and fitness area with a sauna.

It will sail the Douro from May to November 2019 with a sevennight itinerary that travels from Porto, calling at Pinhão, Vega Terrón, Bacca d’Alva (Salamanca), Régua, Entre-os-Rios and back to Porto.

Last month, A-Rosa annonced it had ordered a new ship for delivery in spring 2021 with new onboard technology to reduce the line’s environmental footprint.

See the June issue of CRUISE ADVISER for our first-look review of A-Rosa Alva

TUI

TUI announces the launch of its own adult-only river cruise brand from summer 2020

Cosmos and Avalon are to introduce cruise and tour-only fare options for the 2020 season.

The lower fares will be advertised, but flight-inclusive package prices will be available on request.

Sales director Janet Parton said: “We had a lot of feedback that people wanted more freedom, choice and flexibility to do their own thing – like add on pre and post stays.

“But we can still do it all for them if they want,” she said. “For those agents that don’t have their own Atol licences, they will still take the full package but, for others, they will be able to take our tours and river cruises and create unique and differentiated packages to sell to their clients.

“We are not precious which option they choose. Whatever works for their business,” she said.

TAUCK

New Douro itineraries on MS Andorinha

TUI is to launch its own river cruise brand from summer 2020, with three adult-only ships.

The new division, named TUI River Cruises, will offer each customer £120 in credit to be spent on shore excursions, offering passengers the chance to tailor their holiday. There will also be the option to add drinks packages while gratuities will be included.

Chris Hackney, managing director of Cruise for TUI UK & Ireland said: “We’re incredibly excited to be moving into the river cruise market,

we’re always looking for new opportunities to offer our customers even more variety when it comes to choosing the perfect holiday and our river cruises will really take this to the next level as customers are able to personalise their package, whether that’s board type, cabins, excursions and even cocktail choice.

“We’re very proud to be known for the friendliest service, exciting itineraries and great value for money when it comes to our ocean cruises and we look forward to bringing this to TUI River Cruises.”

Tauck has annocuned details of three new Douro river cruises on MS Andorinha, which will launch on the river in 2020.

The new ship will carry 84 passengers in 42 cabins, including 12 suites. Tauck said it was limiting the vessel’s capacity “to ensure a relaxed and intimate ambiance”.

Tauck will welcome children on board the five-night sailing, which is combined with two nights in Lisbon.

Prices start at £3,150 per person.

It will also offer two adult-only itineraries: an eight-day sailing, with prices starting at £3,080pp cruise-only and a seven-day sailing combined with two-night stays in Lisbon and Madrid, starting at £4,770pp. Tauck said that, although initial departures are still a year away, it is already reporting strong bookings across all three itineraries.

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May 2019 | Forward DISNEY CRUISE LINE

Captain Minnie set to inspire

Girls encouraged to enter the maritime industry with new scholarships Disney Cruise Line has created a new set of youth programmes all led by its new captain – Minnie Mouse – in a bid to inspire young girls to begin a career in the maritime industry.

One of the activities that Captain Minnie will participate in is in the Oceaneer Lab – where youngsters will be able to practice their science, technology, engineering and maths (STEM) skills.

“Our Disney characters have a unique ability to inspire and connect with children, and we know Captain Minnie will encourage young girls around the world to consider a

career in the maritime industry,” said Jeff Vahle, president of Disney Cruise Line.

Captain Minnie will visit children in homeport and ports of call, accompanied by senior female members of staff. The cruise line has also partners with LJM Maritime Academy in the Bahamas to sponsor scholarships for four female cadets.

“We are excited to work with LJM Maritime Academy to offer scholarships for young women who are pursuing their passions and following their dreams in our industry,” said Vahle.

The line has introduced a range of merchandise to celebrate Captain Minnie’s appointment, using the tagline ‘You can call me Captain’.

ROYAL CARIBBEAN

RITZ-CARLTON

VIRGIN VOVAGES

New Oasis class ship build underway

Virtuoso named preferred partner

Sustainable paper products on new fleet

Royal Caribbean International has celebrated the steel cutting of their fifth Oasis Class ship, which is scheduled to be delivered in 2021.

The ceremony, marking the official start of construction, took place at the Chantiers de l’Atlantique shipyard in SaintNazaire, France.

The first of the class, Oasis of the Seas, launched in 2008 with the most recent member, Symphony of the Seas, debuting in 2018.

The new ship will combine the line’s unique ‘sevenneighbourhood’ concept with a bold line-up of onboard experiences, imaginative dining venues, entertainment and the latest technology.

Virtuoso has announced a preferred partnership with the Ritz-Carlton Yacht Collection.

In 2020, the cruise line will participate in the travel agent network’s Virtuoso Voyages cruise enhancement programme, offering six sailings with complimentary benefits to guests who book through a network advisor.

The Ritz-Carlton Yacht Collection will offer voyages on the first of three custom-built yachts in 2020.

Most itineraries will range from seven to 10 nights, providing many overnight calls and curated shore experiences. Each yacht will offer 149 suites, all with a private terrace, and accommodate up to 298 guests in a casually refined ambiance.

Virgin Voyages has said it will use sustainable paper products on its ships when it launches in 2020.

The new line, owned by Sir Richard Branson, has partnered with Emerald Brand, asustainable production company. It will manufacture bath tissue, facial tissue, hot cups, paper towels and napkins made from the by-products of agricultural crops.

The sustainable products will be used instead of single-use plastics which Virgin Voyages has also banned from its ships. Scarlet Lady, the first of four ships planned for the line, will launch next year.

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For more on how the industry is facing environmental issues see p36

May 2019 | Forward

OPINION

IMO

Knowledge is key to selling cruise Janet Parton, sales director, Avalon Waterways

It’s safe to say that knowledge is power. The more information we have about a product, or the more research we do into it, the more confident we are as industry professionals in selling it.

When it comes to cruise holidays, the options are vast. River cruise, ocean cruise, expedition cruise, small ship cruise, the list goes on.

Then there are other questions our customers must consider, such as destinations, all-inclusive options, drinks packages, what happens with gratuities, suite options, what shore excursions are included, or whether

“If you see the potential in selling cruise holidays and you want to be an expert, you need to invest in training. The knowledge is invaluable” there are any pre- or post-cruise optional add-ons.

As sales agents, we must be prepared to answer them all.

However, the biggest question agents selling cruise holidays often face is: what makes one cruise line different from another?

For guests both past and present, it can be a minefield, and for sales agents it is our role to streamline the process, readily offering up information to ultimately educate the

customer. As selling cruise holidays can be a daunting experience, how can cruise suppliers help?

Most suppliers invest in travel agent training and support, whether that’s through online training or providing sales teams to train staff face-to-face. Clia UK has a raft of information that is included in the Clia Learning Academy, designed to give an overall view of specific cruise lines, destinations, oceans and rivers and providing tips on attracting newcomers to cruise.

I often hear travel agents outside of large cities say that they don’t regularly see suppliers. With this in mind, it is worth attending the many roadshow events up and down the country that are tailored to educating travel agents. My top tip would be to embrace these events and attend as many as you can. Talking to multiple suppliers and hearing about their products all in one evening is a great use of your time.

Unfortunately, despite the requests for suppliers to visit towns outside the big cities, attendance levels can often be minimal. I recently attended a roadshow event and the majority of travel agents present were from one travel agency chain. It is no coincidence that this agency is an expert in its field – it invests in its staff and encourages them to gain greater understanding.

If you see the potential in selling cruise holidays and you want to be an expert, you need to invest in training. There may be some minimal travel expenses, it may involve giving up one evening of your own time, but the knowledge you will gain from supporting these events can be invaluable.

We all have a common goal: to create happy customers and sell more cruise holidays. To do that, knowledge is key.

Speed limits proposed Cruise ships may face the prospect of speed limits under a proposal being put forward to cut greenhouse emissions.

According to a report in The Times, France is intending to put forward a plan to the International Maritime Organisation as a way of helping the industry meet its international target of halving greenhouse emissions by 2050.

The proposal says “speed reduction leads to a significant emissions reduction and it can be implemented quickly: it is the only measure that requires little or no technical adaptation of the ships”.

It would mean that cargo vessels would reduce their average speed to about 16 knots (30kmh). Previously they travelled at up to 24 knots.

However, the biggest impact could be on cruise ships, which have average speeds of about 15 knots and a top speed of 22 knots.

The proposal does also suggest “passenger ships” could be exempt if they “were unable to reduce their speed for technical reasons”.

Carnival Corporation, which owns Cunard and P&O Cruises, said it was following the debate closely, while Richard Ballantyne, chief executive of the British Ports Association, told The Times that it opposed a speed limit.

He said: “There is already a cost incentive attached to slow steaming for ship owners and the decision of what speed is necessary for sailing is one that has many factors.”

The Department for Transport said: “We support exploring a range of options to make the industry greener. However, detailed technical consideration from the IMO would be required before any final decisions can be made.”

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May 2019 | Forward

INCENTIVES

Win tickets for Jane McDonald with Scenic and Emerald

Titan offers lifestyle vouchers for bookings Titan Travel is offering agents £25 lifestyle vouchers for every river cruise booking. Itineraries that are included in the incentive include A Danube Waltz, which takes in Budapest and Vienna, Grand Splendours of the Rhine from Cologne, A Voyage of World Heritage from Amsterdam and Voyage to the Black Sea. For more information and to book visit titanagents.co.uk.

Uniworld offers training programme discounts

Scenic and Emerald Waterways are offering prizes – including VIP tickets to see singer Jane McDonald – for agents who book a Douro river cruise up until May 31.

Every time agents make a booking they will be entered into a prize draw to win VIP tickets for two to see Jane McDonald live in concert on June 23, 2019 at The Lowry in Manchester,

including a pre-show dinner, drinks and canapes.

Agents will also receive double River Rewards & More points, worth £20, for every booking before the end of May. Points can be redeemed against a selection of luxury and designer gifts, including a case of fine Portuguese wines, from riverrewards.cruises.

Uniworld is offering discounts to agents who complete their training programme, Uniworld University They are offering between 30 and 60 per cent off selected Uniworld cruises and up to 50 per cent off selected U by Uniworld cruises.

The Uniworld University recently moved to the TTC Agent Academy, meaning all brands under The Travel Corporation umbrella have their e-learning platforms in one place.

Agents must complete three modules to become a Uniworld Specialist and be eligible for the discounts.

Win a four-night Adriatic cruise from Italy to Greece on Princess Cruises’ newest ship Sky Princess by entering their #SayHiToSky agent competition Princess Cruises has launched a new competition for agents to win a place on the preview voyage of its newest ship, Sky Princess.

Winners of the #SayHiToSky competition will join a four-night sailing departing from Trieste in Italy on October 16 and sailing to Athens, with a call at Kotor in Montenegro.

The trip includes return flights, overseas transfers and a variety of complimentary onboard activities.

Sky Princess will have capacity for 3,600 guests and is currently

under construction at the Fincantieri shipyard in Monfalcone, Italy. It will boast a number new features including top-deck Sky Suites, the largest balconies at sea, with 270-degree views and a private viewing area of the Movies Under The Stars screen. The ship will also feature Ocean Medallion, which is being rolled out on all Princess ships.

Following its launch, Sky Princess will sail a short season in the Mediterranean before heading to Fort Lauderdale, Florida, for seven

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and 14-day Caribbean voyages.

To be in with a chance of winning, agents simply need to make a Princess Cruises booking between May 1 and June 30, 2019 on any Princess voyage. They should then submit the booking reference to surveymonkey.co.uk/r/skyprincess.

Agents can apply for the #SayHiToSky competition every time they make a booking as there is no limit on entries.

Winners will be chosen at random and notified via email by July 5.

May 2019 | Forward

NEW HIRES

New appointments at A-Rosa as river line opens Cardiff office

Fred Olsen Cruise Lines has appointed Jackie Martin as its new sales and marketing director.

Based at the line’s head office in Ipswich, Jackie will take overall responsibility for the line’s UK sales, marketing and public relations teams.

Reporting to managing director Mike Rodwell, Jackie will focus on enhancing and further developing the Fred Olsen brand and its relationships with trade partners.

Sukie Rapal new head of river cruise at Fred

Olivia Stephen, Lucia Rowe, Simon McDermott and Hugh Clayson at A-Rosa’s new office in Cardiff

River cruise line A-Rosa has made two key appointments after opening its UK sales and marketing office in Cardiff, its first outside Germany.

Hugh Clayson has been appointed commercial manager and Simon McDermott as business development manager for the north.

The appointments are an integral part of the A-Rosa’s UK growth plans and will provide them with some of

New sales and marketing director for Fred Olsen

the key resources needed to further build the brand within the trade and expand its B2B network.

“I am delighted to welcome Hugh and Simon into the A-Rosa family,” said Lucia Rowe, managing director UK and Ireland. “Hugh has such an in-depth knowledge of both the tour operating and cruise markets and Simon will be out and about as yet another brand ambassador.”

Fred River Cruises has appointed Sukie Rapal as its new head of river cruise, reporting into managing director, Steve Williams.

Sukie was the former head of digital (specialist retail) at the Mid Counties Co-operative and will be responsible for growing the rivers portfolio, as well as further developing relationships with the trade.

Her primary focus will be on growing Fred River Cruises’ GSA brands: Amadeus River Cruises, American Cruise Lines and Pandaw.

Ponant adds two new members to its UK and Ireland sales team showing commitment to the market ahead of fleet expansion over the next three years Luxury small ship cruise line Ponant has added two new members to its UK and Ireland sales team.

Pierre Hernandez joins as UK central and north sales developer, while Vladislav Saveliev is now UK south account manager. Both will report to Nabil Maillard who was promoted to UK & Ireland market manager at the beginning of April.

Hernandez was previously assistant account manager in the business development team of AccorHotels’ loyalty programme.

He will be responsible for developing the line’s trade relationships in central and northern regions of the country.

Saveliev joins the line from G Adventures, where he worked for the last five years as a regional sales manager. He will be in charge of building the line’s agent network in the south of the UK. The UK and Ireland sales and marketing team is headed up by Stephen Winter, who is the line’s international sales director.

Winter said: “The expansion of Ponant’s UK team is further proof of our long-term commitment to the UK market.

“With this new team we will be able to work even more closely with the UK travel trade and continue to spread the word about our new ships, itineraries, products and our partnership with National Geographic.”

Over the next three years, Ponant will expand its fleet with the launch of seven small ships.

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May 2019 | Forward

CLIA CRUISE REVIEW

UK and Ireland cruise industry hits a record two million passengers The figures are revealed as part of Clia’s Cruise Review, which also shows a seven per cent global increase in cruise passengers from 2017 to 2018 Cruise Lines International Association (Clia) has announced that the number of ocean cruises taken by UK and Irish passengers last year reached more than two million for the first time.

The UK and Ireland cruise industry hit a record 2,009,000 in 2018, up two per cent from 2017 and surpassing the two million mark a year earlier than was predicted.

The figures were revealed as part of the Clia Cruise Review industry report, which outlines annual global cruise travel figures – including how many cruises were taken both

globally and in regional markets.

Andy Harmer, Clia UK & Ireland director, noted that 2018 was an impressive year for the UK and Ireland cruise industry. “Surpassing the two million mark is a significant milestone, as it illustrates how cruise has become a major player within the UK and Irish travel sector,” he said.

“As only the second European market to reach more than two million cruises and the fourth globally, this figure demonstrates the continued strength of cruising as a mainstream holiday choice in the UK and Ireland and is a testament

to the industry’s resilience to economic and political changes.”

The figures also revealed that the average age of UK and Irish cruise passengers was 57, which can be attributed to the growth in the number of families choosing cruise as their preferred holiday.

Harmer added: “With cruise lines continuing to expand their offerings both on board and ashore, creating extraordinary experiences not found on other types of holidays, and with the appeal of being able to explore fascinating destinations and only having to unpack once,

Clia Cruise Review In numbers

28.5m

global cruise passengers

57

average cruise passenger age

32,000

2,009,000

exploration and adventure cruises booked

ocean cruises taken by British and Irish guests in 2018

70%

CRUISE-ADVISER.COM

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of total cruises booked

by British and Irish holidaymakers were to Mediterranean, Northern Europe and the Baltic

May 2019 | Forward cruise holidays have become appealing to a more diverse and often younger market.”

British and Irish travellers also enjoy longer cruises – the report found that the average duration was 10.1 days, with the number of 14-day cruises increasing by five per cent.

The popularity of “taster cruises” grew significantly, too, with 149,000 passengers taking cruises lasting between one and three days in 2018 – an increase of 29,000 – suggesting that new-to-cruise guests like to “try before they buy” when it comes to a cruise holiday.

Cruises in Europe remain the most popular choice for British and Irish holidaymakers, with the Mediterranean, Northern Europe and Baltics accounting for almost 70 per cent of total cruises taken, and the market is still dominated by the ‘Big Three’ – the Mediterranean, Northern Europe and the Caribbean.

There was also a significant increase in the number of cruises taken in exploration and adventure destinations, such as the polar

regions, the Galápagos Islands and Antarctica, with bookings growing from 22,000 in 2017 to 32,000 in 2018, an increase of 44 per cent.

Cruises in Asia and South America also experienced healthy growth – those taken in South America and along the Panama Canal increased by 29 per cent, and in Asia and China the number rose by 41 per cent.

Harmer commented: “Thanks to the large deployment of incredible ships offering an amazing choice of itineraries in European destinations, as well as the number of cruises sailing ex-UK, our love of cruising Europe still reigns supreme.

“Increasingly, however, British and Irish travellers are looking further afield for their holiday for a unique and authentic experience, and this can be seen by the growth in farflung destinations such as the polar regions, South America and Asia.”

It’s not just in the UK and Ireland where cruise is a growing industry – globally there has been a seven per cent increase in passengers between 2017 and 2018, with 28.5 million now

ADVENTURE AND EXPLORATION DESTINATIONS ON THE UP

taking to the waters around the world.

But growth brings with it increasingly urgent questions about the environmental impact of the industry, and how to protect the places that people want to visit for future generations.

“Clia and its members are wholly committed to continue the responsible growth trajectory for the cruise industry,” said Harmer.

“Sustainability lies at the heart of all we do, and no industry has a stronger interest in protecting oceans and destinations. Each day, across the cruise industry, individual cruise lines are working to improve upon this record through strategic partnerships, new technologies, and bold sustainability commitments.

“The water around and below us, the air above us, the communities around us, the people who work for us, all are critical factors when it comes to planning sustainable growth strategy for the cruise industry. With opportunity comes responsibility, and we are working as an industry to meet those responsibilities.”

FURTHER AFIELD

There has been a significant increase in the number of cruises taken in exploration destinations, such as the polar regions and the Galápagos Islands.

2017

22,000

2018

32,000

10.1

DAYS average cruise duration

Cruises in Asia and South America also experienced healthy growth – those taken in South America and along the Panama Canal increased by 29 per cent, and in Asia and China the number rose by 41 per cent.

British and Irish guests also enjoy longer cruises – the report found that the average duration was 10.1 days, with the number of 14-day cruises increasing by five per cent.

149,000

guests taking cruises lasting between one and three days in 2018

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May 2019 | Forward

NEW SHIP

Rock me Amadeus – river line’s new Star is made for a younger generation The new vessel entered service in Amsterdam last month, and is intended to give the line more prominence in the UK market. Jane Archer takes a look Amadeus River Cruises is chasing a younger generation of cruisers and more prominence in the UK trade with the launch of Amadeus Star.

The 15th river ship in the Amadeus fleet, Amadeus Star is modelled on Amadeus Queen, which entered service in 2018, but has different furnishings and a new horseshoeshaped wine bar in the aft-located Amadeus Club lounge.

With panoramic glass windows on three sides and an open-air terrace, it replaces an indoor swimming pool on Amadeus Queen that was rarely used by guests, according to executive vice-president, Marcus Leskovar.

He said: “The pool takes up a lot of space, but is not used. We like to keep things fresh, so will do something different again on Amadeus Imperial.”

That ship launches in April 2020.

The hull of Amadeus Star is 15cm shallower than most river ships so it can operate in low water. Six cabins

have connecting doors to make three family rooms (Amadeus offers a 30 per cent discount for children aged 12-18) and bikes can be borrowed.

SHIP SHAPE Amadeus Star Launched: 2019 Class: Silver Decks: 3 for accommodation, plus sun deck

Capacity: 164 (double occupancy)

A modern ship aimed at younger river cruisers offering a trademark selection of suites and cabins with balconies and drop-down panoramic windows.

There is just one restaurant, but an area of the lounge can be sectioned off for group dinners for between ten and 28 people. These are booked in advance and cost about €26 per person.

Groups are big business for Amadeus, but Leskovar said the

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company is keen to increase FIT sales through the trade. These are handled in the UK by Fred River Cruises, which has expanded its team to reach out to more agents.

Former cruise.co.uk marketing director Sukie Rapal joined in April as head of river cruises, Dave Chidley joined from Uniworld as head of UK sales at the end of 2018, while Lucy Hone moved from Uniworld to be business development manager.

“We want to be the UK’s top tradefriendly river cruise operator,” said Fred Holidays managing director Steve Williams. The company is developing a new trade portal, pays 15 per cent commission and is planning fam trips this year, so agents can see the product first-hand.

Amadeus Star entered service in Amsterdam on April 19, sailing a spring-time tulip-themed itinerary. It will spend the rest of the year cruising the Rhine, Main and Danube.

December Preview Edition | Section Name Promotion

Exploring the Douro and beyond in luxury and comfort The AmaDouro and AmaVida take in Portugal’s rolling hills, sprawling vineyards and pretty villages – and guests booking before May 31 can enjoy great savings Christened during a lavish ceremony in Porto on April 12, the luxurious AmaDouro is the latest AmaWaterways’ ship to sail the Douro, Portugal’s majestic waterway.

Christened by Advantage Travel Partnership CEO Julia Lo Bue-Said, AmaWaterways’ first UK godmother, the ship boasts 51 spacious and elegantly designed staterooms, most with outside balconies, meaning guests can take in the rolling hills, verdant vineyards and picturesque villages passing by along the Unesco-

designated Douro River Valley.

What’s more, AmaWaterways is offering up to 25 per cent savings on selected Douro river cruises on bookings made before May 31 – and free flights and overseas transfers until May 17.

The offer is valid on a selection of Enticing Douro sailings departing in July and August 2019. Fares for the seven-night cruise on AmaDouro previously started from £2,803 per person but are now available from £2,135 per person for a category E stateroom –

a saving of £668 per person.

The cruise takes in the delights of Porto, Entre-os-Rio, Régua, Pinhão, Barca d’Alva and Vega de Terrón, and the discount is available on July 6, 13, 20 and 27 and August 3 and 10 sailings.

AmaWaterways is also offering savings on the 10-night Flavours of Portugal and Spain packages on sister ship AmaVida, which combines a seven-night cruise with three nights in Madrid. The 11-day trip was £3,346 per person but now costs from £2,695 per person for

The beautiful Douro River Valley is a Unesco World Heritage Site

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a category E stateroom and hotel accommodation – a saving of £651 per person.

During their cruise, guests can explore Porto, the beautiful City of Bridges; visit Barca d’Alva, the last Portuguese village along the Douro; and enjoy Salamanca, the Golden City, over the border in Spain.

Revolutionising the river cruise industry

With ships exploring Europe, Africa and Southeast Asia, AmaWaterways provides all-encompassing river cruises across the globe.

Its rapidly-growing fleet includes 23 custom-designed ships with impeccable itineraries, services and amenities. It has earned a

reputation for innovation in the river cruise industry, creating authentic and inspiring travel experiences. AmaWaterways consistently outranks competition in the areas of accommodations, service and other on board features in the Berlitz: River Cruising in Europe travel guide.

AmaWaterways offers a wide range of included excursions – at gentle, regular and active paces and was the first river cruise to include bicycles on board its European fleet Co-founded in 2002 by river cruise pioneers Rudi Schreiner, Kristin Karst and Jimmy Murphy, AmaWaterways sails Europe’s Danube, Douro, Main, Moselle, Rhine, Rhône, Garonne, Dordogne

and Seine rivers, and the Dutch and Belgian Waterways.

Its ships feature sparkling glass elevators; contemporary décor; extensive amenities; lounges with panoramic views; a fitness room; heated swimming pool or whirlpool; complimentary in-room Entertainment-On-Demand systems; complimentary wi-fi on board; spacious staterooms and suites with configurations ranging from 160 to 710 sq ft and connecting staterooms on its newer ships.

Many of AmaWaterways’ staterooms feature a French Balcony or unique Twin Balcony, consisting of a French Balcony and a full-size step-out balcony. All on board meals are included, along with a wide selection of complimentary regional wine, beer and soft drinks at every lunch and dinner.

Celebrated for its exceptional cuisine, AmaWaterways is the first river cruise line inducted into La Chaîne des Rôtisseurs, one of the world’s most prestigious culinary organisations.

For further information or to book, contact AmaWaterways on 0800 520 2250 or visit amawaterways.co.uk

CRUISE-ADVISER.COM

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May 2019 | Forward

SHIP LAUNCH

Brand new Galápagos expedition ship Celebrity Flora unveiled Sam Ballard pays a visit to the innovative new vessel in Rotterdam, before it enters service on itineraries around the Pacific archipelago in July Key travel partners and media have been given a first look at Celebrity Cruises’ brand new expedition ship, Celebrity Flora – which has been built specifically for sailing in the Galápagos Islands.

The ship – which can handle 100 guests, the limit for vessels operating in the region – will start sailing sevennight itineraries in July.

Among the facilities on board will be a laboratory, Discovery Lounge, with huge screen for presentations; and a marina at the aft of the ship where guests will be able to more easily board zodiacs, which come with their own platform. The ship also has cabanas on the open deck which are available to rent out overnight for a Galápagos Glamping experience at $299.

The all-suite ship has a mixture of infinite verandas and more typical balconies – with some suites featuring

showers with sea views. The entire ship makes use of locally-sourced materials including toiletries, soft furnishings and seafood.

Celebrity has included shore excursions, beverages, dining, wi-fi and use of equipment within the fare as well as two laundry services per cruise. The ship has an in-room water filtration system, eliminating the need for bottles. Along with innovations such as anchorless technology, Celebrity Flora is arguably Royal Caribbean’s most environmentally-friendly ship to date.

The company has also announced a partnership with Oceanscope, building on a 20-year partnership with the University of Miami. The deal will mean that Celebrity Flora will have scientists on board who will track and map the region – offering the findings as open source data for scientists around the world.

Speaking to cruise adviser, Jo Rzymowska, the line’s UK boss, said: “This is the first time that a ship has ever been purpose-built for the Galápagos. That is a game-changer.

It’s a first. The space that 100 guests will get is incredible. The way our guests will embark and disembark is very special – it’s a beautiful ship but it’s all about making it as easy as possible to see the wildlife.”

When asked about how popular Galápagos cruises were among Brits, the answer was that the UK was a strong number two behind the US. “We are a nation of animal lovers,” Rzymowska explained. “However, this is definitely not your annual holiday, it is a bucket list holiday.

It’s for big birthdays and special anniversaries. That’s why we’re working so hard with our travel partners to help them understand how best to market and sell it.”

The marina at the stern of Celebrity Flora and (right) the Sky Suite with an infinite veranda bathroom

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May 2019 | Forward

SHIP REFIT

…while the new-look Celebrity Summit has undergone a revolution Sara Macefield reports from Puerto Rico, where the dramatically refitted ship was showcased to trade and media, part of a $500 million fleet upgrade Fresh from launching its groundbreaking new flagship Celebrity Edge in a blaze of publicity last year, Celebrity Cruises is pressing ahead with elevating nine of its older ships in a $500 million upgrade initiative.

The first to undergo the so-called ‘Celebrity Revolution’, emerging earlier this spring with a completely new look are Celebrity Millennium and Celebrity Summit – the latter of the two being showcased to trade and media at a special unveiling in Puerto Rico in March.

The resulting changes are dramatic and all-encompassing, with a monthlong shipyard refit seeing each vessel stripped down to the steel hull.

On stepping aboard Celebrity Summit, it’s hard to believe this ship dates from 2001. Some structural elements and the layout give a clue to its age, but the transformation is so far-reaching it feels like a new ship.

Springy carpets, polished glass and ultra-modern designs lend a contemporary feel that carries the spirit of Celebrity Edge with subtle

tones contrasting with the bold statement features.

The input of British designer Kelly Hoppen, who played a key role in the look and feel of Celebrity Edge, is evident here, most obviously in The Retreat – a plush sanctuary dedicated to suite guests which debuted on Edge and has now been added to Summit, with an al fresco deck area and exclusive Retreat Lounge (which replaces the former Michael’s Club).

It also includes the new Luminae Restaurant, also reserved for suiteonly clientele, featuring dishes created

by Michelin-star chef Daniel Boulud, who recently partnered with the line and is known for his award-winning restaurant group that includes his flagship Daniel restaurant in New York and Bar Boulud at London’s Mandarin Oriental Hyde Park hotel.

Hoppen also styled the new-look suites that are a study in understated elegance, fusing Eastern and Western influences, while Californian hospitality design gurus Hirsch Bedner Associates have brought a

American Ballet Theatre The delicate mastery of ballet is something you’d never normally associate with the lively all-singing all-dancing line-up of cruise ship entertainment.

But Celebrity Cruises is giving passengers the opportunity to discover the magic of this classical genre following a new partnership with the New York-based American Ballet Theatre (ABT) that is bringing live shows to selected sailings.

Guests at the unveiling of the newly-revamped Celebrity Summit

were given a taste of what audiences can expect with two pas de deux performances, and the chance to take part in a ballet barre class.

Both Celebrity and the ABT hope the special sailings – there are 12 planned, with two performances on each – will help to spread the appeal of ballet to a more general audience.

“The idea is to do two pieces; one being more of a razzle-dazzle crowd-pleaser, and the other more contemporary,” explained ABT general manager David Lansky. “The challenge for us is to break barriers.”

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modern touch to staterooms that exude a boutique hotel feel.

The refit has not only added 30 new staterooms to this 2,218-passenger ship, but also transformed the main Cosmopolitan Restaurant into an airy modern dining venue. It’s a similar story for the Oceanview Café buffet, which now has a bright marketplace vibe with an added emphasis on serving produce sourced from local ports on each sailing.

With fitness and wellness facilities of the Canyon Ranch spa being similarly revitalised, along with bars and lounges, it’s clear the effects of this ‘revolution’ will resonate throughout the Celebrity fleet for years to come.

Other Celebrity ships set to be revamped are as follows: Celebrity Equinox in June; Celebrity Silhouette in January 2020; Celebrity Constellation in May 2020; Celebrity Infinity and Celebrity Eclipse in November 2020. Celebrity Solstice October 2021; and Celebrity Reflection in February 2023.

May 2019 | Forward

SHIP LAUNCH

Avalon launches its latest Suite Ship Envision at a ceremony in Budapest The new vessel is aimed at younger, more active cruisers, and its sleek design, healthy menu and activity programmes have great appeal, says Sue Bryant Avalon Waterways has launched its 13th Suite Ship, the 166-passenger Avalon Envision.

The new vessel was named amid great celebration in Budapest last month. The ship’s godmother Elizabeth Gilbert – the acclaimed author of post-divorce travel memoir Eat Pray Love – smashed a bottle of Törley Hungarian sparkling wine over the ship’s bow and fireworks fizzed across the sky.

Avalon has enjoyed great success with its Suite Ships, the first of which was introduced in 2011. The big selling point of these vessels are the Panorama Suites, which make up 80 per cent of the accommodation on board. They’re a generous 19 square metres, with a unique design,

pioneered by Avalon, that allows the bed to face a whole wall of glass, which slides sideways to create a twoSHIP SHAPE Avalon Envision Launched: April 2019 Class: Suite Ship

Decks: 4 Capacity: 166

A sleek, contemporary ship with a great choice of dining venues, as well as both active and culturally immersive experiences ashore. metre-wide open balcony. The décor is attractive, too; pale gold with dark grey cabinets and splashes of rich

purple. These are cabins you really want to spend time in.

All sorts of clever touches are thrown in. The bathroom towels are colour-coded, so you don’t get yours mixed up with your partner’s. There’s a choice of mattress toppers, too, so clients can choose how squishy, or hard, they want the bed. In a bid to scrap single-use plastic, Avalon is planning to ditch the small bottles of L’Occitane bath goodies and replace them with bigger dispensers, as well as adding water stations around the ship and providing passengers with refillable flasks.

Beyond the suites, there’s a lot about Avalon Envision that should appeal to a younger, more active cruiser, not least the Avalon Choice

Author Elizabeth Gilbert with Avalon Waterways’ managing director Pam Hoffee

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May 2019 | Forward

range of included excursions. These are labelled Classic; Active – hiking, kayaking or cycling; and Discovery, which includes wine tastings and cookery classes. I opted for a cycling tour round Budapest, a wonderful hike up to the 13th century Visegrád Castle, and a pub crawl of the hip, grungy ruin bars in Budapest. There are also a number of activities available on board, taking in everything from Zumba classes to yoga, as well as a fleet of bicycles.

“This whole Avalon Choice programme is about attracting to some extent younger guests,” says managing director Pam Hoffee.

“It’s also fulfilling the desires of people to whom age is just a number.

The ‘Active’ excursions came out of some trials. We found a nice hike in Bamberg, offered it as a tour and then discovered that half the guests on board had joined the hike rather than just doing a walking tour of the village.

“A further evolution is we have specific departures that are even more appealing to our younger cruisers, our ‘Active’ and ‘Discovery’ cruises.

These have a different structure; more nights in port, and different activities, like a pub crawl when we’re in Linz.”

The average age on the Active and Discovery cruises, however, is still 62 and up to six years older on the regular voyages. Yet, the whole vibe on Envision feels fresh and contemporary. There’s choice all the way. When the weather’s fine, the Sky Grill on the top deck is opened for lunch. There’s informal dining in the Panorama Lounge, which resembles a smart boutique hotel, done out in greys, creams

The dining facilities are in partnership with the acclaimed Austrian chefs the Wrenkh brothers

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May 2019 | Forward and golds, with splashes of yellow and big pots of orchids.

The dining room, too, is all about freedom. Gone is the idea that everybody should have dinner together at 7pm; passengers can turn up any time before 8.30. Best of all, more than 60 per cent of the tables are for two, so no more needless stress about sharing a table with strangers.

The food is outstanding, thanks to a partnership with the Wrenkh brothers, two celebrity Austrian chefs who run an almost entirely vegetarian restaurant and cookery school in Vienna. The onboard menus blend healthy, vegetarian dishes – including a fantastic salad bar at lunch, and fruit juices bought from local farmers along the river – with local specialities and elegantly presented international options.

Decent European wines are poured generously with meals, although bar drinks cost extra.

Less visible modifications to this new ship could make all the difference if this summer turns out to be as dry as last year, when low water meant a lot of ships simply couldn’t sail. In a first for Avalon, Envision has special ballast tanks that allow it to sit higher in the water and navigate the shallower stretches.

New, too, is a more deconstructed approach, ‘Avalon YourWay’, with cruise-only pricing starting in 2020.

“Our product was traditionally sold as a package,” explains Hoffee.

“Now, it’s becoming more flexible – a client can choose pieces of the cruise without the pre and post hotels, or air, to allow the agent to customise it more. We realise that clients don’t necessarily want a package the way the operator has put it together.”

British passengers are still a small percentage of Avalon’s client base – less than five per cent, while Australians make up 20 per cent and North Americans most of the rest.

Hoffee wants this to change. “We have doubled the size of our UK sales team,” she says. “We’re doing a few fam trips this year, too. We want the trade feel confident in selling Avalon.”

As they should: for active, more independent river cruise customers, Avalon Envision ticks every box.

The spacious suites on Avalon Envision and (below) cookery classes are available as part of the Avalon Choice excursions

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Are you prepared for the needs and desires of Generation Z? How about Generation Alpha?

Travel is one of the world’s biggest industries – and it’s only going to get bigger.

Globetrender offers bespoke trend forecasting and research services to inspire, inform and guide you in your decision-making.

If you would like an individual consultation on how to ready yourself for the next decade, email editor and founder Jenny Southan jenny@globetrender.com.

For news and features check out our online magazine globetrender.com and sign up for our newsletter.

GLOBETRENDER

May 2019 | Forward

PORTS OF CALL

Budapest Emily Eastman profiles the Hungarian capital, a highlight of any river cruise along the Danube When cruise lines promote a Danube cruise, it’s invariably a picture of Budapest they use. The Hungarian capital is not only the jewel in any cruise along the waterway, but one of the most picturesque riverside cities in the world, its iconic Chain Bridge and elevated castle particularly breathtaking by night.

The tenth-largest city in the European Union, the historically separate area – Buda on the western bank of the Danube, Pest on the east – is today a thriving metropolis, ripe with history. Buda Castle and the baroque palace are best visited via the Buda Castle Funicular, located on the western side of the Széchenyi Chain Bridge, while more recent history is recalled at the Shoes on the Danube Bank memorial and House of Terror museum. The impressive expanse of Heroes’ Square commemorates significant Hungarian figures and is the gateway to City Park, home to the fairytale-like Vajdahunyad Castle. In winter, it hosts Europe’s largest openair ice rink. In summer, you can rent a pedalo and pootle about the lake.

Rich in art, literature, music and architectural delights, Budapest

is heaven for aesthetes, from the Petőfi Museum of Literature to the Gothic-style parliament building and the Museum of Ethnography. For relaxation, no trip to Budapest would be complete without a dunk in the city’s thermal baths. Gellért is one of the best, boasting beautifully ornate indoor and outdoor thermal pools and offering traditional Hungarian treatments.

Opposite the entrance to the baths is Gellért Hill, a steep trail leading up to the Citadella that rewards exertion with spectacular vistas of the cityscape.

Head back across the river to refuel at Apricot Coffee, widely reviewed as the best coffee in Budapest, and grab tasty lángos (deep-fried dough with various toppings) at Retró Lángos Büfé. For more sustenance, book a table at Budapest Bistro to sample their goulash – the country’s most famous dish. In the rest of central Europe, this is a thick stew, but here it is soup-like, flavoured and coloured with paprika.

Other local delicacies can be snapped up at Szimpla Sunday Farmers’ Market, Rákóczi Market Hall (good for Hungarian dried meats and cheese) and Central Market, which is housed in a neo-Gothic structure near the

26

May 2019 | Forward Danube and is the place to purchase both souvenirs and local wares.

Synonymous with nightlife here are the city’s legendary ruin bars – iconic drinking holes in quirky settings that get their name from the once-crumbling buildings they inhabit. Here, you’ll find a bohemian crowd and all the makings of a great night out.

When sightseeing and partying get the better of you, find sanctuary on Margaret Island, a sedate river oasis where you can hire bicycles and enjoy the peaceful Japanese Garden.

The Danube flows from the Black Forest in Germany to the Black Sea in Romania, passing through Austria, Slovakia, Hungary, Serbia, Croatia, Bulgaria and Romania along the way. Cruises on the western stretch are almost always one-week sailings between Budapest and Passau, Regensburg or Vilshofen in Germany. The second most popular river for UK guests (after the Rhine), the Danube is bread and butter for cruise lines: Amadeus River Cruises, AmaWaterways, APT, A-Rosa, Avalon Waterways, CroisiEurope, Crystal, Emerald Waterways, Riviera Travel, Saga, Scenic, Shearings, Tauck, Titan, Uniworld, Viking and more all operate itineraries that call at Budapest.

Most cruise lines will have shore excursions that explore the city by

foot and coach; a Castle District tour; and some, such as Scenic, will take guests to the Széchenyi Medicinal Bath. Sourced from two thermal springs, its 18 pools are housed in a gorgeous 103-year-old neo-baroque complex, along with saunas, a gym, massage rooms, a café and more.

Its two largest pools are outside and set at temperatures of 34C and 38C, so, on a cold day, you can see the steam rising high. Within moments of stepping in, you feel relaxed, refreshed and re-energised. It’s easy to understand why the city’s doctors

prescribe the facility as a treatment for any number of ailments.

Just as good for the soul is a stop at one of the city’s many taverns for a glass of Budvar, the original and far superior Budweiser, and a comforting bowl of goulash.

The city’s nightlife is legendary, but some cruise lines will run scenic night cruises, which provide a gentler venture through the city. The Chain Bridge is particularly beautiful at night, as is the city’s castle and famous parliament, modelled on the Palaces of Westminster.

THREE BUDAPEST CRUISES Passage to Eastern Europe

A taste of the Danube

Grand Europe

Viking River Cruises – Viking Longship Sigyn Bucharest-Budapest, May 19, 2020 From £2,895pp

Avalon Waterways – Avalon Envision Vienna-Budapest, July 13, 2020 From $1,349pp

Crystal Cruises – Crystal Mahler Budapest-Amsterdam July 23, 2019 From £7,320pp

This 11-night cruise begins in the Romanian capital and sails upriver – via Belgrade and Serbia’s imposing and dramatic Iron Gate – ending with three days in beautiful Budapest.

A short but sweet four-day sailing eastwards along the Danube from Vienna to Budapest, via the Slovakian capital Bratislava. This is on Avalon’s brand new Suite Ship Avalon Envision, which launched earlier this year.

This grand 16-night voyage on ultraluxury line Crystal takes in not just Budapest and the Danube, but also the Rhine and the Main, ending up in the equally beautiful Amsterdam.

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NO SINGLE SUPPLEMENT ON 2019 SAILINGS* ALONG THE DELIGHTFUL DANUBE T&Cs apply

*

Discover the beautiful

Blue Danube...

ABOARD AN AWARD-WINNING FLEET

On its journey through ten different countries, Europe’s second longest river passes through quite a number of exciting big cities such as Budapest, Bratislava and Vienna. Beginning at its source in the Black Forest and concluding at its estuary into the Black Sea, a river cruise traversing the Danube provides spectacular views of fascinating riverscapes. It is said that the world’s loveliest cities have always been built beside water and a journey along the majestic Danube testifies to that truth.

Flight inclusive prices from £1,649pp*

Inclusions & Benefits

Agent Benefits

Client Benefits

• Return flights, non-UK transfers • Gourmet dining with wine, beer and soft drinks at lunch and dinner • 24- hour tea and coffee station • Complimentary Wi-Fi • Complimentary bicycles • Services of an experienced cruise director • Accommodation on board in spacious,beautiful appointed Suites or cabins with river views

• UK trade and marketing support team • Marketing support including overbranding opportunities and advertising collaborations • Competitive commission rates • Agent rewards scheme • Latest offers, posters and trade incentives (Email agency.sales@ fredrivercruises.co.uk)

• Award winning fleet • 15% early booking discount on 2020 departures • Unique itineraries including the Danube Delta • Shorter duration cruises from 5 nights • Optional excursions to allow your clients to tailor their cruise • Tailor-made quotes including regional flights, rail or home pick up on request • No single supplements on selected 2019 sailings

T&Cs apply.

For Reservations Call 0800 035 6411 sales@amadeus-rivercruises.co.uk | www.amadeus-rivercruises.co.uk amadeusrivercruisestrade *Based on Danube Rhapsody sailing departing 15.06.2019.

RHINE, MAIN & MOSELLE | DANUBE RHÔNE & SAÔNE | SEINE DUTCH & BELGIAN WATERWAYS

SYDNEY

Cast off from the Harbour City Rebecca Barnes joins Silver Whisper in Sydney to discover the real meaning of ultra-luxury cruising

May 2019 | Midship The last time I set eyes on the Sydney Opera House was on television, as the New Year’s Eve celebrations were beamed around the globe. Just over a month later and I have a real-life view of it across the water.

I’m jet-lagged, the soles of my feet are burning and I’m yet to acclimatise to the humidity, but this being my first time in Sydney – and indeed Australia – I’m not done yet.

I start my 11km walk at Circular Quay via Darling Harbour, Barangaroo Reserve and back to The Rocks, nailing a prime al fresco spot for lunch. I finish by snapping a photograph of Sydney’s landmark building, which is looking every bit as spectacular as it was on screen.

I’m on a two-week cruise with Silversea, visiting the Australian cities of Sydney, Brisbane, Cairns and Darwin, before crossing into Indonesia. It’s a segment of the 133-day Tale of Tales world cruise, so many passengers are already settled in when I board.

With Australia being the expansive country it is, a cruise is actually a great way to experience the key cities without having to flight-hop.

I speak to a British new-to-cruise couple at the Sydney sailaway (which is every bit as epic as I’d heard it would be) who were also sold on the fact that you could cover a lot of ground while only unpacking once.

Our ship Silver Whisper has not long been out of dry dock, where it underwent a major renovation to “Musify” the interior in line with the strategy to enhance the entire fleet to the standard of the newer Silver Muse. In fact, initial refurbishment plans were revised following the launch of Project Invictus, the cruise line’s long-term plan to enlarge its fleet.

There’s new furniture, sun loungers and carpets throughout, while suites are now decorated in tones of taupe, soft green and white, complemented by polished beech wood furnishings. I actually sailed on Silver Whisper a couple of years ago and can testify that the outdoor space is much improved and very popular, too.

ITINERARY SYDNEY–BALI BALI

Banda Sea

Solomon Sea Arafura Sea

Timor Sea

DARWIN

Coral Sea

CAIRNS TOWNSVILLE

AUSTRALIA

BRISBANE

SYDNEY

Clockwise from above: the Sydney skyline; Bondi Beach; Silver Whisper at port

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May 2019 | Midship

WHAT DO CLIENTS WANT WHEN BOOKING A LUXURY CRUISE? “We booked through Barrhead Travel who were recommended to us – they were very efficient and responsive.

We already knew where we wanted to go, it was just a case of locking it down at the bestpossible price. Having considered a few cruise lines, we decided on Silversea because the timings and itinerary suited us. There didn’t seem to be quite the price transparency as with other types of holiday; I was also curious to know if the pre-cruise experience would have been different had we booked direct. Next time I will probably compare prices with the cruise line as well as the travel agent before booking.”

Nigel Guy, Woking

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My veranda suite is spacious and very homely. Being in ultraluxury territory, you also get a walk-in wardrobe, Bulgari toiletries, Italian bathrobes and nine pillow options. I rarely become attached to ship accommodation, but this one is a real pleasure to be in.

Silversea is clearly loved, as 95 per cent of passengers on this sailing are members of Venetian Society, the line’s loyalty programme. There’s also an unusually high number of single passengers. My shipmates are a cosmopolitan bunch, mainly Americans, followed by Brits, Australians and other Europeans.

Those sailing solo are well looked after, thanks to four gentlemen hosts who hold dance lessons (which the ladies love), arrange pre-dinner drinks and act as dining companions – although it’s also fine if you want to eat alone or in your suite with All Around Dining.

I lost count of how many people said to me that being back on the ship is like coming home. The staff/ passenger relationship is unique and the service is one of the reasons people return.

Charismatic cruise director Fernando has formed personal relationships with many of the regulars over the years, while staff seem genuinely pleased to see and serve you. It is one big happy family.

I am not exaggerating when I say that the food is consistently impressive. The guests seem to think so too; many of them say it’s gone up a level, and I hear murmurs of appreciation on a daily basis.

And you will never be thirsty: on arrival, your butler will stock your minibar with your personal favourites.

Around the ship, most drinks (except premium brands) including branded champagne are complimentary.

May 2019 | Midship In the up-and-coming city of Brisbane, I enjoy a leisurely cruise along the Brisbane River – arranged via cruisingexcursions.com. In my opinion it’s the best way to get to the Lone Pine Koala Sanctuary, the world’s first and largest sanctuary for the cuddly marsupials.

Walk up the steps from the riverbank and you will meet species including wombats, dingos and kangaroos, as well as koalas. I wander the grounds, hold a eucalyptusmunching koala and pet a kangaroo – who knew they were so tame?

Sea days – and there are eight on this segment – are lazy and low-key.

Enrichment is a key focus on the world cruise, with nine celebrated speakers joining the trip over the course of the voyage. We are joined by world authority on costume studies, Harold Koda, who gives a lecture on the perception of fashion and beauty across different cultures.

If you don’t manage to see a lecture in the flesh, you can tune into the in-room entertainment system and watch it at your leisure.

In cosmopolitan Cairns, a tenminute bus ride takes me to the Botanic Gardens. This sprawling park features lakes, a rainforest and exquisite gardens teeming with tropical flowers and plants.

It’s so big it would take the best part of a day to get around, so I head back to the city to cool off at the Lagoon Esplanade, a man-made pool with fountains, sand and shade, situated a scenic ten-minute walk from the cruise terminal.

An unexpected bonus for an ocean cruise is how close we are to land at times. Following the coastline en route to Darwin, we pass Iron Range National Park, and spot a couple of sandbars in the distance.

On the approach to the Indonesian island of Komodo for the Komodo National Park – a Unesco World Heritage Site – stretches of white sand catch the eye, and as I walk along the jetty from the ship’s tender, the water below reveals fish I have only ever seen on Blue Planet.

Searching for the island’s prehistoric-looking residents, the Komodo dragons, in their natural

The Brisbane skyline in the twilight and (below) the Cairns Lagoon in North Queensland at sunrise

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May 2019 | Midship

SILVERSEA’S SALES DIRECTOR CONNIE GEORGIOU SHARES HER SALES TIPS: 1. Break down the price to a price per day to show how our voyages are such good value and reiterate “you pay to get on, but not to get off!”

2. Highlight the staff-toguest ratio of nearly oneto-one and the butler in every suite, who you will want to take home with you!

3. Sell up with Silversea as all-suite accommodation 4. When you’re selling ultra-luxury with Silversea your clients receive top-quality brands of alcohol and soft drinks and plenty of choice with our quality signature dining options

habitat we are accompanied by park guides with two pronged sticks. Due to the dragons’ aggressive nature, tourists are not allowed to roam independently, but when we spot six males at a watering hole, they thankfully seem more interested in napping than snacking.

That afternoon, ensconced in my favourite reading chair at the stern of the ship, I look out to sea and relish the tranquility, as Silver Whisper heads towards Bali, my final stop.

It’s a definite moment and one that I will not forget in a hurry.

And, as I turn the last page of my book, I reluctantly prepare to close the chapter on this bucketlist experience.

An 18-day cruise from Australia to Singapore costs from £5,670pp based on two people sharing a Vista suite, departing March 31, 2020. silversea. com. Rebecca’s Brisbane excursion was arranged by cruisingexcursions.com; price from £99pp.

THREE CRUISES FROM SYDNEY Great Barrier Reef

New Zealand

Sydney to Bali

Carnival – Carnival Spirit Sydney (round-trip) June 19, 2019 From AU$1,049 per person

Princess Cruises – Ruby Princess Sydney (round-trip) November 22, 2019 From AU$2,069 per person

Silversea – Silver Muse Sydney-Bali March 31, 2020 From £3,780 per person

An eight-night itinerary taking in the beautiful Queensland coast. From snorkelling the magnificent reefs to sunbathing on Whitehaven Beach, this trip is the perfect escape.

This 13-night round-trip from Sydney heads to New Zealand and takes in Dunedin, Akaroa, Wellington, Napier, Auckland and the Bay of Islands before returning to Australia.

This ultra-luxury 13-day cruise takes in Brisbane, Airlie Beach, Townsville and Cairns, plus there are plenty of sea days allowing for relaxation before your arrival on beautiful Bali.

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ENVIRONMENT

The tide turns on plastic As the global concern over pollution in the oceans grows, cruise lines are doing their bit to reduce their reliance on single-use plastics.

Sam Ballard has a look at what is being done to save our seas

May 2019 | Midship Public awareness over the use of plastics has never been greater.

And it’s well overdue. The world now produces more plastic material than ever before, about 300 million tonnes every year, according to some estimates. Of that vast total, only about 10 per cent is recycled – with about seven million tonnes of plastic getting into our oceans annually. Once it’s there, it breaks into smaller and smaller pieces – making it easier for marine life to swallow. According to The New York Times, fish in the North Pacific alone ingest as much as 24,000 tonnes of plastic every year.

To compound this problem is one terrifying fact: every single piece of plastic that has ever been produced still exists – and will do so for 500 years. In an article for Greenpeace, Diego Gonzaga wrote: “To put that in context, if Leonardo da Vinci had drunk water from a plastic bottle when he was painting the Mona Lisa that bottle would not have fully decomposed yet.”

Plastic can trace its origins back to scientists trying to find a substitute for the ivory used in billiard balls during the 19th century. The reason it became such a global commodity was that it was cheap, malleable and capable of being mass-produced: the very things for which it is now negatively associated. As we have become more conscious as a society of our impact on the planet, many companies are making decisions demanded of them by their customers.

What has all of this got to do with the cruise industry, you may ask? Well, with two million people in the UK alone going on a cruise last year – lots.

A few years ago – and it remains the case with many lines – get on board a cruise ship and there will be two plastic bottles of water in your stateroom, replaced every day. You’ll be handed another when you go on a shore excursion. Go to the bar in the evening and your drink will have a straw in it (without you asking for one). These small examples account for millions of plastic bottles and straws being produced every year.

However, the tide is starting to change.

Both P&O Cruises and Cunard have committed to getting rid of all

Virgin Voyages (top) launches next year without any single-use plastics. Up to seven million tonnes enters the oceans annually

single-use plastics by 2022, with Josh Weinstein, Carnival UK boss, saying that becoming more environmentally friendly is as much about the supply chain as it is about the company’s internal policies.

“Whilst we have stringent regulations and procedures onboard our ships for recycling, we need to go to the source of the supply chain to encourage changes to packaging and remove single-use plastic products from our hotel operation,” he said.

“We are in discussions with our suppliers to try to influence the removal of single use plastic in

products such as straws, water bottles and food packaging wherever possible, as well as reviewing our wider sourcing strategy of the most environmentally friendly products across the board.”

Royal Caribbean International, the owner of the largest passenger ships in the world, has gone one better and committed to finding an alternative to single-use plastics by 2020.

In a statement, the company said: “Healthy oceans are vital to the success of our company, and we understand our responsibility to protect the seas.

We have a long-term strategy to reduce and eliminate single use plastics across CRUISE-ADVISER.COM

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May 2019 | Midship

SINGLE-USE PLASTIC COMMITMENT P&O Cruises and Cunard To get rid by 2022 Royal Caribbean Cruise Limited To get rid by 2020 MSC March 2019 NCLH July 2018 (straws only)

our fleet and have created a special task force to figure out the best way and the quickest timescale for doing this.

“Our drive to reduce single-use plastic began with plastic straws, stirrers and picks, and Symphony of the Seas was the first Royal Caribbean ship to debut without these plastic items.

Guests on board our ships now receive paper straws and will also begin seeing Forest Stewardship Council-certified wood coffee stirrers and bamboo garnish picks as part of RCL’s plastic reduction strategy.

“We are currently working to replace or eliminate additional items such as

condiment packets, bags etc, and our goal is to find alternatives by 2020.”

Celebrity Flora, the first ship to be custom-made for the Galápagos has no single-use plastics on board, as per the restrictions put forward by the Galapagos Governing Council. The ship has been installed with refillable water stations – technology that is likely to be introduced across RCL’s fleet in the future.

Virgin Voyages – which will be launching its first ship, Scarlet Lady, in 2020 – has managed to perfectly time its launch in line with a shift in public opinion. The line will ban

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single-use plastics from the guest experience upon its launch – including bottles, cups, sachets, cutlery and straws. According to the company, the decision will prevent more than “two million plastic bottles from entering the waste stream annually per ship”.

That’s not all, however. The company’s director of sustainability and social impact, Jill Stoneberg, has pioneered a partnership with Emerald Brand – a company dedicated to finding renewable alternatives to disposable materials – to ensure passengers have a “tree-free” and “plastic-free” experience. Disposable items such as tissue, hot cups and paper towels will be made from by-products of agricultural crops, rather than trees.

When it comes to creating a smaller environmental impact, it’s hard to argue with the point put forward by companies such as G Adventures and Intrepid, which essentially equates to, the smaller the ship, the smaller the impact.

“Our adventure cruise range is committing to a new, greener way of cruising,” said Filippos Venetopoulos, general manager for marine product at Intrepid, which has been carbon neutral since 2010 – and has ambitions to be ‘climate positive’.

“We use smaller vessels carrying up to 50 guests, the kind that generate less waste and leave a smaller footprint. The ability to reach smaller ports also means we’re doing our bit to reduce over tourism in already bursting destinations.”

The same goes with river ships.

Uniworld, the luxury operator, has pledged to go totally single-use plastic free by 2022, having taken straws and water bottles off its ships long ago.

The company also plants a tree for every customer that chooses to get their documents electronically.

No matter the size of the cruise line, it is encouraging to see so many of them investing in sustainability.

Whether it is cleaner fuels or ways for thousands of passengers to safely drink from a water supply.

A cruise holiday is a great way to see some of the planet’s most pristine environments. It really shouldn’t cost the Earth to do so.

May 2019 | Section Name PORTUGAL

Douro delights AmaWaterways has christened its new ship AmaDouro, increasing the line’s capacity in Portugal, while two other new vessels are also entering service on the Danube and Rhine. Jane Archer reports

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May 2019 | Midship It’s been a busy few weeks for AmaWaterways, with the line launching two new river ships in less than a month, with a third set to enter service in early June.

Vessel number one was AmaDouro, which is sailing the Douro in northern Portugal and was christened in Porto last month by its godmother, Advantage Travel Partnership’s chief executive officer Julia Lo Bue-Said.

AmaWaterways’ first-ever British godmother, she was chosen in recognition of the growth in bookings from the UK trade the company has enjoyed since opening an office in Guildford in September 2016.

Lo Bue-Said revealed Advantage members alone have seen doubledigit growth in that time. “It is a great honour for me to be the ship’s godmother, but also recognises the value of UK agents to AmaWaterways. It will raise their profile in the UK trade, and also that of river cruising overall.”

AmaDouro doubles the company’s capacity on the Douro, where demand has “exploded” in recent years, according to president and co-founder Rudi Schreiner.

It is sailing one-week Enticing Douro itineraries from Porto to Vega

de Terrón and back, while sister ship AmaVida, launched in 2013, offers one-way cruises from Porto to Vega de Terrón that can be paired with stays in Madrid and Lisbon. Both vessels are heavily sold for 2019.

SHIP SHAPE AmaDouro Launched: April 2019 Decks: Three, plus sun deck

Capacity: 102 passengers (double occupancy)

A comfortable vessel with fair-sized cabins or suites that delivers good food and friendly service from an all-Portuguese crew.

The vessels, each for 102 passengers, are leased from DouroAzul, a Portuguese company that builds and operates both river and ocean ships. AmaWaterways gets a say in the interior décor, which was a safe combination of beige and purple. The novel all-gold exterior, presumably to reflect the Douro’s ‘River of Gold’ moniker, was selected

by DouroAzul.

The Douro Valley in Portugal is recognised by Unesco; the new AmaDouro; Porto from the river; and (overleaf) Salamanca, across the border in Spain

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Each vessel has a top-deck swimming pool, lounge bar, restaurant and massage room.

A masseur holds a daily fitness class, which is slightly different to AmaWaterways’ own river ships, which have dedicated wellness hosts who hold six or more classes a day.

This is an area close to the heart of AmaWaterways executive vicepresident and co-founder Kristin Karst. She said: “We will continue to expand our wellness programme.

Our guests want a balance of good food and activities.”

That was evident on AmaDouro’s inaugural cruise, with many passengers opting for three active excursions offered on the Enticing Douro itinerary. These involved walking up and down the steep Porto hills, admittedly with stops to admire the city’s grand squares, cathedral and railway station; climbing the 686 steps to the Catholic Sanctuary of our Lady of Remedies in Lamego, which was testing even for the guide (and then walking down again); and a gentle hike to the medieval hilltop village of Castelo Rodrigo.

The itinerary also includes a day trip to Salamanca in Spain, a visit to Mateus Palace, the manor house

May 2019 | Midship depicted on Mateus Rosé wine bottles, and a lunch in Quinta da Avessada, where the owner Luis Barros, known affectionately as Mr Bean for his exaggerated facial expressions, told us about the company’s wine production between a banquet of local delicacies such as codfish and bread stuffed with pork.

Vessel number two, AmaMagna, is a prototype double-width river ship built specially to cruise the Danube, where the locks are wider. It started sailing in May. Despite its extra size, the vessel holds only 196 passengers. Cabins are considerably larger than on a traditional river ship and most have balconies. There are four restaurants and a large spa.

Karst said bookings were initially slow because customers were worried it would be too big and agents were not sure how to sell it.

That perception changed following a shipyard visit for the trade, with many sailings now sold out.

Karst said: “AmaMagna is all about space, a luxury floating resort.

We wanted to build a vessel with larger cabins and more places to eat that would give our guests choice, and also attract first-timers and ocean cruise clients concerned that traditional river ships are too small.”

With two of this year’s trio of new vessels now in service (AmaMagna will be christened in July), Karst and Schreiner can turn their attention to AmaMora, which launches on the Rhine in June. It has a top-deck pool, Chef’s Table Restaurant and cabins with connecting doors for families.

They can also focus on AmaSiena, a new vessel entering service in July

2020 that was announced before the champagne bottle had even smashed against AmaDouro. A sister ship to AmaMora, it will sail 10 and 11-night voyages pairing the Rhine and Moselle. “The Moselle is a fantastic river with small towns that are not well known, so these itineraries will give our guests more treasures to discover,” Karst said.

THREE DOURO CRUISES Enticing Douro

From Portugal to Spain

Jewels of Spain and Portugal

AmaWaterways – AmaDouro Porto (round-trip) October 26, 2019 From £2,803pp cruise-only

CroisiEurope – Amalia Rodrigues Porto (round-trip) October 18, 2019 From £1,556pp cruise-only

Uniworld – Queen Isabel Lisbon-Madrid September 26, 2019 From £5,399pp including flights

AmaDouro’s eight-day cruises start with an overnight in Porto – so there’s time for sightseeing – and include a lunch ashore at a local quinta, plus a day in Salamanca in Spain.

This new ship, named after Portugal’s leading fado singer, visits Régua, Vega de Terrón, Barca D’Alva, Salamanca, Ferradosa and Pinhão on seven-night round-trip voyages from Porto.

This 13-day itinerary pairs one week on the Douro with three nights each in Lisbon and Madrid at the start or end of the cruise. There are plenty of wine tastings, with included city tours.

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May 2019 | Midship

SELLING TIP – Use a mini-cruise to tempt first-timers to try their first holiday at sea

HOW TO SELL

Mini-cruises

Jane Archer is the authority on all things cruise. This issue, she looks at mini-cruise itineraries – perfect for those without much free time, or for new-to-cruise customers

Sailing from the UK

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In the Med

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Long haul

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Mini-cruises give cruisers a quick fix of sea air between longer voyages, allow first-timers to get a feel for the motion of the ocean without spending too much time or money, and offer a change of style and scenery for those on land-based holidays. They are great for couples celebrating an anniversary, or friends wanting a

few days away together. Indeed, they offer so many sales opportunities that agents should ignore them at their peril. Mini-cruises can be anything from two to five days, but deliver all the benefits associated with life at sea: clients only have to unpack once, they’ll visit two or three destinations and can dip into the complimentary

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and speciality restaurants, treat themselves in the spa and enjoy the bars and entertainment without worrying about the last train home.

Clients can take their pick from no-fly mini-cruises from the UK, flying to the Med for some summer sun or pairing a short cruise with a long-haul beach holiday or theme park break.

May 2019 | Midship

Sailing from the UK We are spoiled for choice when it comes to mini-cruises from the UK, with sailings from numerous lines (add MSC Cruises, Royal Caribbean International and Fred Olsen Cruise Lines to those mentioned below) and year-round itineraries that mostly visit two or three cities on the near continent in spring, summer and over the festive season. These are super convenient and cost-effective for UK travellers as clients just have to drive or take a train to the departure port, board their ship and the holiday starts right away.

Weekend away Who? P&O Cruises Where? Zeebrugge When? September 21, 2019 How long? Two nights How much? From £346pp cruise-only This cruise sails from Southampton on a Saturday and returns early Monday morning, so clients don’t even have to take time off work to enjoy a quick fix of sea air. It is on Britannia and spends a day in Zeebrugge, from where there are tours to Bruges or the First World War battlefields around Ypres. Includes gratuities.

Christmas markets Who? Cruise & Maritime Voyages Where? Germany and Amsterdam When? December 5, 2019 How long? Four nights How much? From £449pp cruise-only

This round-trip from Tilbury calls at Amsterdam and Hamburg, enabling passengers to stock up on last-minute pressies or enjoy nibbles and mulled wine. The cruise is on Columbus, which has 150 cabins for solo travellers, an Indian restaurant and steakhouse. A day at sea completes the itinerary.

Party time Who? Marella Cruises Where? British Isles When? September 1, 2019 How long? Three nights How much? From £450pp cruise-only Marella is stepping back to the ’90s on this short Electric Sunsets cruise for over-16s. DJ Judge Jules will spin tracks, while bands including B*Witched, 5IVE and S Club Party take to the stage. The cruise, from Newcastle to Southampton, is on Marella Explorer and calls at IJmuiden (Amsterdam) and Zeebrugge (Bruges). Drinks and gratuities included.

SELLING TIP – Sell a mini-cruise to friends celebrating impending nuptials, a milestone birthday or anniversary

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May 2019 | Midship

In the Med Clients keen on a city break in the sun are perfect candidates for switch-selling to a Mediterranean mini-cruise. Flights to the main cruise ports are plentiful and cheap so they can be on their ship just a few hours after leaving home. Best of all, instead of visiting one city, they’ll see several on one holiday, as well as enjoying all the facilities on their floating hotel. If time allows, suggest a pre or post-cruise hotel stay so they can see the sights in their departure city.

Go Greece Who? Celestyal Cruises Where? Greek Isles When? September 2 2019 How long? Four nights How much? From £881pp cruise-only Celestyal is the king of minicruises, with a range of three and four-night island-hopping breaks in Greece that squeeze in up to two destinations a day. This round-trip from Piraeus (Athens) on Celestyal Olympia, visits six ports with late nights in Mykonos and Santorini. Price includes drinks, tips and two excursions.

American style Who? Royal Caribbean International Where? Western Mediterranean When? August 22, 2019 How long? Three nights How much? From £427pp cruise-only Perfect for first-timers,

this cruise offers a taste of life at sea on one of the world’s biggest ships. Oasis of the Seas offers everything from zipwires and climbing walls to high-diving and a production of Cats. The cruise, from Civitavecchia (Rome) to Barcelona, spends one day in Naples and the other at sea.

Driving force Who? Azamara Club Cruises Where? French Riviera When? May 21, 2020 How long? Five nights How much? From £1,679pp cruise-only Add a touch of va-vavroom to clients’ holidays with a mini-cruise roundtrip from Barcelona that offers a day at the races during the Monaco Grand Prix (excursion from Villefranche, from £935).

The cruise, on Azamara Journey, calls into Marseille and St Tropez, and also includes an overnight in Barcelona at the end.

Prices include gratuities and selected drinks.

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SELLING TIP – Cruise prices include meals and entertainment, making for a cost-effective short break

May 2019 | Midship

Long-haul No one is going to fly to Florida or California to spend three or four nights at sea, no matter how wonderful the cruise ship.

But what if you tempt first-timers to try a few nights at sea by packaging a mini-cruise with a holiday ashore? Not only are you adding a different dimension to the land-based stay (or giving Disney fans a double-dose of mouse-tastic fun by pairing a Disney cruise with Walt Disney World), but you’ll be on your way to winning a new-to-cruise convert.

Cruising with Mickey Who? Disney Cruise Line Where? Bahamas When? November 1, 2019 How long? Three nights How much? From £646pp cruise-only Disney fans old and young will have a ball with Mickey, Minnie and gang as they cruise to Nassau and Castaway Cay, Disney’s private island. It’s on Disney Dream, which has water slides, pools, kids’ clubs and also adultonly spaces. It’s a round-trip from Port Canaveral in Florida, just an hour from Walt Disney World.

All about fun Who? Carnival Cruise Lines Where? Baja Mexico When? December 8, 2019 How long? Four days How much? From £239pp cruise-only This round-trip from Long Beach in California,

is a perfect add-on to a pre-Christmas shopping spree in LA. It’s on Carnival Imagination, one of the older Fun Ships but refurbished in 2016 to offer signature features including an aquapark, rum bar and Guy’s Burger Joint. It calls at Catalina Island and Ensenada and spends one day at sea.

Drinks included Who? Norwegian Cruise Line Where? Bahamas When? January 3, 2020 How long? Three nights How much? From £469pp cruise-only NCL’s mini-cruises to the Bahamas from Miami are perfect to pair with a week or so on the Florida coast as the post-Christmas winter blues set in. This cruise is on Norwegian Sky, which has loads of places to eat and upgraded cabins following a makeover in February.

The itinerary takes in Great Stirrup Cay and Nassau in the Bahamas. Price includes a free open bar.

SELLING TIP – Mini-cruises from the UK offer city breaks without the hassle of flying.

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May 2019 | Aft

DIRECTORY Got a cruise query? Let us assist you.

The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away

CRUISE LINES!

Information missing or out of date?

Email info@cruise-adviser.com

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May 2019 | Aft Celebrity Cruises Katherine Hulatt, trade support 01932 834 379 (option 2) salessupport.uk@rccl.com

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A-Rosa Lucia Rowe, UK managing director 078 4202 6013 l.rowe@a-rosa.de

Celestyal Cruises Marios Polydorou, senior manager sales +30 216 400 9631 m.polydorou@celestyalcruises.gr

Amadeus River Cruises Natalie O’Mahoney, head of sales 0800 035 6411 sales@fredrivercruises.co.uk

Coral Expeditions Elizabeth Webb, international sales manager +61 7 4040 9942 salesmngr@coralexpeditions.com

AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com

Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk

American Cruise Lines Hannah Logan, product manager 0800 035 0237 sales@americancruiselines.co.uk

CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com

American Queen Steamboat Company Rupert Thomson, managing director 01223 568 904 r.thomson@aqgsa.com

Cruise & Maritime Voyages Lisa Jacobs, head of trade sales 0844 414 6140 lisa.jacobs@cruiseandmaritime.com

APT Touring Jessica Shelton-Agar, national sales manager 01494 736 147/07584 057 341 jessica.shelton-agar@aptouring.co.uk

Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk

Cruising Excursions Simonne Fairbanks, chief operating officer 0800 091 8274 traveltrade@cruisingexcursions.com

Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk

Cunard Line Victoria Snelgar, business manager – sales operations 07773 253 279 victoria.snelgar@cunard.co.uk

Azamara Club Cruises Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com

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Disney Cruise Line Juliet Holden, account executive 080 0171 2317 juliet.holden@disney.com

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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com

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Emerald Waterways Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

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Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com

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May 2019 | Aft European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com

Hurtigruten Anthony Daniels, UK general manager 020 8846 2666 anthony.daniels@hurtigruten.com

E-Waterways Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

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Intrepid Travel Andrew Turner, head of industry sales 080 8274 5719 ukbdm@intrepidtravel.com

Exotic Heritage Group Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

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JTA Travel Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk

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Far Horizon Hannah Logan, product manager 0800 035 3189 sales@fredrivercruises.co.uk

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Fred Olsen Cruise Lines Geoff Ridgen, head of sales 01473 746164 cruise.sales@fredolsen.co.uk

Katerina Line Olivera Lesinger, head of UK & overseas +38 5 51 603 409 olivera@katarina-line.hr

Fred Olsen River Cruises Hannah Logan, UK Sales Manager 0800 035 3189 hannah@fredrivercruises.co.uk

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Latin Routes Jessica Dennison, director 020 8546 6222 info@latinroutes.co.uk

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G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com

Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com

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Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07852 488 471 aishling.mcloughlin@hl-cruises.com

Lotus Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk

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The Majestic Line Louisa Grant, cruise co-ordinator 01369 707951 louisa@themajesticline.co.uk

Heritage Line Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Manatee Amazon Explorer Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com

Holland America Line James Scott, business development representative 0344 338 8600 james.scott@hollandamerica.co.uk Lucy Harris, business development representative 0344 338 8600 lucy.harris@hollandamerica.co.uk

Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk

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May 2019 | Aft MĂśvenpick Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com

MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk

Ponant Stephen Winter, international sales director 0800 980 4027 swinter@ponant.com Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com

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National Geographic Expeditions Simon Chambers, operations manager 01473 242 636 sales@fredholidays.co.uk

Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk

Noble Caledonia Agency sales 020 7752 0000 agencysales@noble-caledonia.co.uk

Princess Cruises Mark Lowman, manager – sales operations 023 8065 6531 mark.lowman@princesscruises.co.uk

Norwegian Cruise Line Nick Wilkinson, regional vice president business development UK, Ireland, Israel, Middle East and Africa 023812 45241 nwilkinson@ncl.com

Pullmantur Cruises Dave Chidley, agency sales manager 0800 021 3180 sales@fredholidays.co.uk

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Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com Agency Sales 0345 505 1920 AgencySales@OceaniaCruises.Com

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Quark Expeditions Christiane Bach, business development manager +1 416 645 8248 christiane.bach@quarkexpeditions.com

One Ocean Expeditions Debra Taylor, new business development 07956 852 197 debra@toucanmoon.com

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Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com

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P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com

Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk

Pandaw Hannah Logan, product manager 020 8396 7320 uk@pandaw.com

Rocky Mountaineer Steven Harris, regional sales director 07970 519 164 sharris@rockymountaineer.com

Paukan Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com

Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com

Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk

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May 2019 | Aft Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com

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Saga Travel Sukina Fagg, national account manager 080 0074 8021 sukina.fagg@saga.co.uk

Travelsphere & Just You Sarah Weetman, head of trade sales 07748 843 244 sarah.weetman@travelsphere.co.uk

Scenic Lewis Quigley, trade marketing executive 0161 233 1988 lewis.quigley@scenic.co.uk

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Seabourn James Scott, business development representative 0344 338 8610 james.scott@seabourn.co.uk Lucy Harris, business development representative 0344 338 8610 lucy.harris@seabourn.co.uk

Uniworld Rachel Healey, national sales manager 07408 855 544 rachel.healey@uniworld.com

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Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk

SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com

Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.com

SeaDream Yacht Club Mark Schmitt, sales director 07904 068 407 mschmitt@seadream.com

Victory Cruise Lines Dave Chidley, agency sales manager 0800 038 1665 sales@fredholidays.co.uk

Shearings Michael Bowers, national sales manager 01942 823 449 sales.support@shearings.com

Viking Cruises Andrew Schweitzer, key account manager (south) 07825 986 996 andrew.schweitzer@vikingcruises.com Jenny Wade, regional sales manager (north) 07966 995 012 jenny.wade@vikingcruises.com

Silversea Sales support 020 7340 0700 salesuk@silversea.com Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk

Volga Dream Hannah Logan, product manager 0800 021 3186 sales@fredrivercruises.co.uk

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Voyages to Antiquity Amy Sykes, partnerships manager 01865 302 2565 a.sykes@voyagestoantiquity.com

Tauck UK country manager 080 0810 8020 tauckreservations@tauck.co.uk Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk

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Windstar Cruises Sales team (The Cruise Line) 0800 852 7248 windstarUK@cruiseline.co.uk

Touchdown | Travel Industry Services Robbie White, head of cruise product 020 8607 3805 rwhite@touchdown.co.uk

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May 2019 | Aft THINGS TO DO

GAMESROOM

Each month, we bring you a selection of things to do on your lunch break or journey to the office

CROSSWORD See the next cruise adviser in June for the answers

APRIL SOLUTION

ACROSS

DOWN

6. One of millions a cruise passenger will see (4)

1. Mainly Hindu Indonesian island (4)

7. Gather for safety exercise on board ship (6)

2. Wagering (7)

8. It borders both Cambodia and Laos (7) 9. Possess (3) 11. What you see with (3,5,3) 13. Before (3) 14. Become rigid (7) 17. One lacking in pigment (6)

SUDOKU

See the next cruise adviser in June for the answers

3. Going aboard (11) 4. US intelligence organisation (1,1,1)

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5. Sideways drift at sea (6)

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10. Construction (7)

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12. Senlac Hill loser (6)

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16. El ___, Castilian national hero (3)

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May 2019 | Aft

QUIZ

COMPETITION TIME!

See bottom of page for answers

WIN!

1. Which famous building is on Bennelong Point in Sydney Harbour?

A trip on Saga’s Spirit of Discovery of

2. What is the name of Celebrity’s new expedition vessel that will be used on itineraries in the Galápagos Islands?

3. Elizabeth Gilbert, the godmother of Avalon Envision, wrote what acclaimed post-divorce travel memoir?

4. Who starred as Gilbert in the 2010 film adaptation of the book?

5. What river flows through Budapest?

6. Which singer released a new single called ME! last month?

7. Actor Ken Kercheval died last month.

What 1980s US soap did he star in?

Here’s your chance to win a place on the inaugural trade sailing of Spirit of Discovery, Saga’s first ever new-build vessel. The ship sets sail from Dover, with a call at Bruges, on July 2-4.

8. Which film smashed box office records on its release last month?

9. Tony Stark is the real name of which superhero?

There are two balcony cabins available – with the winners able to choose whether they want to stay on their own or share their cabin with a colleague.

10. And which actor has portrayed him on screen since 2008?

11. What is the name of the Swedish teenager who has inspired a generation of climate change protesters?

To be in with a chance of winning, answer this question:

The Club by Jools, a restaurant and bar on Spirit of Discovery, is named after which pianist and TV presenter?

12. Which European inland waterway is known as ‘the golden river’?

13. Who made his return to TV presenting Britain’s Got Talent last month?

14. Which UK city was named the Best Place To Live 2019 by The Times?

Please send your answers with the subject line “Saga competition” to info@cruise-adviser.com before May 31.

15. Which motorway links London and Southampton?

Terms and conditions apply. See cruise-adviser.com

QUIZ ANSWERS 1. Sydney Opera House 2. Celebrity Flora 3. Eat Pray Love 4. Julia Roberts 5. Danube 6.

Taylor Swift 7. Dallas 8. Avengers Endgame 9. Iron Man 10. Robert Downey Jr 11. Greta Thunberg 12. Douro 13. Ant McPartlin 14. Salisbury 15. M3

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May 2019 | Aft

LOOKOUT

1

All the pictures from the latest cruise events 1. Fred Olsen Cruise Lines’ Mike Evans and his wife, Karen (centre), celebrate with friends and colleagues from the travel trade at his retirement event in central London.

2. Agents join Celebrity Flora (left to right): Stacy Day, ROL Cruise; Callum Buchanan, Iglu.com; Michelle Tomlinson, Kuoni; Jo Rzymowska, Celebrity Cruises; and Eleanor Watkins, Trailfinders.

3. Shearings Holidays hosts 11 agents from across the UK on board the newly refurbished A-Rosa Donna on the Danube.

The group sailed from Vienna to Linz and enjoyed time in both cities, as well as experiencing all that the ship has to offer.

4. Avalon Waterways’ Leiza Sullivan pictured with Sarah Lowe and Ganine Lowday at Hays Travel Skelmersdale branch.

5. Travel advisers enjoy Extraordinary Barbados, the first-ever Virtuoso fam trip to the Caribbean island.

Representatives from Almont Travel, BTMI, Colletts Travel, Beaver Travel, Cobblers Cove, LWC Holidays, Black Tomato, Quintessentially Travel and Brown and Hudson all joined the trip.

6. Agents join CroisiEurope on the Danube (left to right): Uzair Butt, GetACruise; Manish Suchde, GetACruise; Robert Wilson,Travel Solutions; Beverley Weir, Carefree Travel; David Broad, JTA; Jennifer Thompson, Travel Solutions; Amanda Johnston, Carefree Travel; David Tan, GetACruise

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Send your pictures to info@cruise-adviser.com and we’ll feature the best

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May 2019 | Aft

FINAL WORD

Cruise grows – despite travel industry pressures Sam Ballard on why cruise is well-equipped to see out the dip in consumer confidence The news that the number of UK and Ireland cruise passengers reached two million for the first time in 2018, is very good for an industry that is struggling under the pressures created by Brexit.

Last year, the number of cruises taken by UK and Irish customers grew by 2.2 per cent. While that growth is great, it was slower than both European (3.3 per cent) and the overall Global increase (7 per cent).

This highlights two things: that we are most definitely in a climate of lower consumer confidence (if we didn’t know that already), and that the cruise sector is still managing to defy those headwinds regardless.

However, what can we do as an industry to fight those headwinds?

The answer, it seems, lies in the fact that the cruise industry is one of the most dynamic in the entire travel sector. Over the last few weeks I have been lucky enough to

see ships with planetariums, F1 simulators and laboratories on board. We’ve reported on launches on the Douro and in Southampton.

Our coverage has spanned virtually the entire planet.

The cruise industry is booming.

The technology – both passenger and marine – that is being developed on board vessels is nothing short of spectacular. These are vessels that are capable of providing the holidays of a lifetime.

They are also time sensitive. It is unusual for ships to repeat the same itineraries in 2019 as they will in 2020. If guests want to see a certain ship in a certain destination then they need to book that itinerary.

Whether it’s Anthem of the Seas returning to Southampton in 2020 or one of Silversea’s cruises departing from London Bridge. Every single cruise is a unique event. And, that’s just the departures. Think about what

awaits your clients at the various ports along the way. Will they visit Rio during the Carnival, Sydney at New Year or Japan during the Cherry Blossom season?

“2018 was an impressive year for the UK and Ireland cruise industry,” explains Andy Harmer, Clia UK & Ireland director. “Surpassing the two million mark is a significant milestone, as it illustrates how cruise has become a major player within the UK and Irish travel sector.

“As only the second European market to reach over two million cruises and the fourth globally, this figure demonstrates the continued strength of cruising as a mainstream holiday choice in the UK and Ireland and is a testament to the industry’s resilience to economic and political changes.”

The figures back that up. We just need to make sure that we can keep the momentum up.

COMING NEXT TIME Group bookings

Seattle

Norwegian fjords

We’re often told that they’re big business but how exactly do you get in on the action? We speak to the experts.

The American city is often seen as a gateway to Alaska, but it’s so much more than a departure port.

Jane Archer looks at one of the most popular destinations for British cruise passengers – the Norwegian fjords.

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INCLUDED BUSINESS CLASS FLIGHTS Your clients can enjoy included Business Class flights plus overseas transfers on voyages to the Mediterranean and Northern Europe from 11 UK gateways: HEATHROW | GATWICK | BIRMINGHAM | LEEDS BRADFORD | MANCHESTER NEWCASTLE | GLASGOW | EDINBURGH | ABERDEEN | JERSEY | BELFAST

For more information or for reservations please call 0207 340 0700, visit silversea.com or email salesuk@silversea.com On select voyages. Terms & Conditions apply. Visit www.silversea.com/terms-and-conditions for complete Terms and Conditions.