News in Brief

Certified Customer Service Leader Training Workshop

The Certified Customer Service Leader (CCSL) is about equipping your leaders with a true customer service mindset and about helping leaders understand why customer service is so important and their role in ensuring great customer experiences, as well as providing practical tools to motivate, coach, and reward their team members.

Public Training Workshop

• 10 May 2023

• 9.30am – 4.30pm

• Virtual Classroom

• $440 per person CSIA members

• $550 per person non-members

Certified Business Relationship Manager Training Workshop

Our Certified Business Relationship Management (CBRM) program is designed to support people in account management roles to improve service levels, customer success, retention and account growth. The program focuses on understanding strategy and customer value along with the key skills to support, empower and grow accounts.

Public Training Workshop

• 07 June 2023

• 9.30am – 4.30pm

• Virtual Classroom

• $440 per person CSIA members

• $550 per person non-members

Certified Customer Service Excellence Training Workshop

The Certified Customer Service Excellence (CCSE) program focuses on the essential skills and techniques that make customer service better. The program helps build cognitive and empathy skills and trains participants to deliver customer service excellence as part of the wider goal of improving customer service and customer advocacy.

Public Training Workshop

• 21 June 2023

• 9.30am – 4.30pm

• Virtual Classroom

• $440 per person CSIA members

• $550 per person non-members