CSIA’s online self-assessment portal has arrived

After over a year of development, the new online self-assessment portal has gone live. FOCUS asked CSIA’s Client Services Manager, Mei Lian Tan, about the new portal.

Tell us about the new CSIA Self-Assessment Portal.

We have recently launched an easy to use, secure online portal designed to assist organisations undertaking Certification to either the International Customer Service Standard or CSIA- Complaints Handling Framework.

The Portal has been built on Standard & Performance Pathways (SPP) which is an online solution for accreditation, standards compliance and quality management that carries all the main Australian national and state standards.

What advantages do organisations have in using the Portal and how does this impact the Certification process?

At CSIA, we are excited for this latest addition as it provides organisations an enhanced experience when completing their selfassessment and eliminates the issues we previously faced with data transfer. Not only is the interface simple and straightforward, this one-stop shop Portal has many practical features such as workflow management, assessment collaboration tools, quality improvement action plans, downloadable assessment summary reports and the ability to track your progress.

Organisations are also able to archive their selfassessments and store evidence in their document library for future reference and expedite rapid completion of future recertifications.

Confidentiality and privacy of information are concerns for organisations – are there policies around this?

On the Portal, each organisation has its own segregated account. The only people who can access your account are colleagues that you invite into the platform as well as the CSIA team that will review your work.

The web application servers are located off-site in a high-tech Sydney-based secure facility, managed by Amazon Web Services (AWS). Certifications and Independent Attestations for AWS infrastructure and services are available here: hhtp://aws.amazon.com/security

There are no additional costs for electing to utilise the CSIA Self-Assessment Portal. If you are currently a Certified Organisation, please feel free to get in touch with us to arrange a short demo of the Portal.