Webinar

Introduction to the International Customer Service Standard

• 26 July 2023

• 9.00am – 10.00am

The International Customer Service Standard (ICSS) is a framework that enables any organisation to understand how to implement best practice customer service management and create optimal customer experiences.

ICSS enables an organisation to understand how well their strategy, structure, systems, people and processes are contributing to customer success and overall organisation performance.

Join us for a webinar which is designed to introduce you to the current version of the Standard (ICSS: 2020-2025) and explain how any organisation can utilise the framework through CSIA’s certification process.