2023 Australian Service Excellence Awards

Nominations are now open for the 2023 Awards program.

The Australian Service Excellence Awards (ASEA) are Australia’s premier customer service awards program, attracting hundreds of nominations each year. The Awards recognise best practice, performance and innovation in customer service, highlighting their importance in today’s business climate.

The Awards are open to all individuals and organisations servicing Australians. The Australian Service Excellence Awards recognise individuals at all levels within organisations, as well as big corporations right through to government departments, not-for-profits and small businesses.

The 2023 Awards program is now accepting entries until 02 June 2023.

Who can enter the Awards?

As Australia’s premier customer service organisation, CSIA is dedicated to championing customer service across all organisations, whether it is a business of one employee or one thousand. The ASEA are open to all individuals and organisations servicing Australians.

Why Enter?

The Awards are an opportunity to recognise achievements in customer service and acknowledge contributions to service excellence.

Entering the awards elevates customer focus, celebrates customer success and is an opportunity to showcase excellence both internally and externally.

How are the awards judged?

CSIA appoints a lead judge who is supported by a panel of judges who are CSIA members, ASEA alumni and industry experts.

Nominations are shortlisted into finalists for each category, and these finalists present to the judging panel.

Each finalists is judged in accordance to the four perspectives of the International Customer Service Standard.

How can I enter the Awards?

Submitting your nomination is easy.

Visit the Awards Portal (see below) and follow the steps to submit your entry. You will need to register (for free) to access the portal and then download the individual or organisation nomination questionnaire. You will also find useful information including a nomination checklist and FAQs in the portal.

Once you have completed the questionnaire, return to the Awards Portal and complete the online entry form, and upload your questionnaire.

Key Dates 2023

2023 Categories

Organisations

Customer Service Project of the Year

Project of the Year recognises specific and distinct projects completed in the 12 months preceding the Awards which demonstrate innovative problem solving and an improvement to customer service delivery and/or business performance as a result.

Customer Service Team of the Year

This category targets groups of individuals in an organisation that have delivered and demonstrated improvement to customer service delivery and/or business performance. Unlike the Project of the Year, this award is focused on a team of individuals that, by working together, have created a benchmark for how customer service should be delivered by an organisation.

Customer Service Organisation of the Year - Large Business

This category recognises organisations that have championed customer service throughout the business in the past year, and is open to organisations (or autonomous divisions or business units) with more than 500 full-time employees.

Customer Service Organisation of the Year - Medium Business

This award recognises organisations that have championed customer service throughout the business in the past year, but targets businesses (or autonomous divisions or business units) with 90 to 500 full-time employees.

Customer Service Organisation of the Year - Small Business

Targeting businesses (or autonomous divisions or business units) with fewer than 90 full-time employees, this award recognises smaller organisations in the Australian market.

Service Excellence in a Large Contact Centre

This award recognises frontline teams of more than 100 staff in larger contact centres, for the critical role they play in customer service delivery.

Service Excellence in a Medium Contact Centre

This category recognises frontline teams of 20 to 100 staff in mid-size contact centres.

Service Excellence in a Small Contact Centre

This award recognises frontline teams with fewer than 20 seats in smaller contact centres.

Customer Service Organisation of the Year - Government/Not - for- Profit

CSIA understands that there are specific legislative requirements and budget limitations for government and not-for-profit organisations that mean customer service excellence needs to be delivered in a different (and often creative) way. This category levels the playing field in providing a specific category for these vital organisations

Individuals

Customer Service Executive of the Year

This Award is open to C-level executives who seek to drive customer centricity within the organisation, including Chief Executive Officers (CEOs), Managing Directors, Chief Operating Officers (COOs), Executive General Managers, and Vice Presidents of Customer Service.

Customer Service Manager of the Year

This Award suits individuals with roles behind the frontline but below C-level, and can include Customer Service Managers and Customer Experience Managers.

Customer Service Leader of the Year

This category is aimed at leaders managing a team that services internal or external customers. While they might also take a frontline role in working with customers, their role is predominantly focused on managing a team of frontline service professionals.

Customer Service Professional of the Year

This award champions individuals who deliver customer service everyday - frontline team members who work with internal or external customers.

Customer Service Advocate of the Year

Advocate of the Year is aimed at recognising customer champions at any level in a business, from the frontline to the C-suite. These individuals demonstrate true passion for customer service excellence in everything that they do, and inspire work colleagues with their zeal and commitment.

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2023 finalist