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Live Chat Guide
Today's Discussion What Is Live Chat Live Chat Software Trends & Stats Types Of Live Chat Solution Why You Need It Features To Look In Live Chat Software Benefits Of Live Chat Software Summary
LIVE CHAT
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In simplest terms, live chat is instant messenger with a professional flavor. Live chat technology enables companies to have text-based conversations with their customers via a messaging interface. Here, “live” refers to real-time, two-way interactions between the organization and a customer, as opposed to email support where there is little or no expectation of immediate responses (much less immediate solutions).
What Is Live Chat
Live Chat software Trends & Stats Where in-store footfall is dec re asing, c u stom er s ar e l o o kin g forward to onli ne bus iness support. An d live c h at s o ftware is the magic trick a bus in ess n eeds to in c re ase lead c aptu re an d website conversion by 3 X.
Types Of Live Chat Solutions I. TYPES OF LIVE CHAT SOLUTIONS BY FEATURE SET Standalone solution All-in-one solution
II. TYPES OF LIVE CHAT SOLUTIONS BY FUNCTION OR USE CASE
Types Of Live Chat Solutions
Chatbot Live Chat for Sales Customer Support Live Chat CXInfinity
Why You Need Live Chat Software Live chat is a fast-paced communication channel that works on the primary KPI of a business i.e., the response rate It allows you to track your customer’s journey and guide them throughout to close sales Live chat resolution time is excellent and canned response do wonders here Integration with CRM and other application assures personalized conversation
Features to Look In Live Chat Software Canned Responses Automated/Proactive Messages Skills Based Routing Channel Escalation Typing Indicators Post Chat Surverys & Ratings Customization Single Setup
BENEFITS
Benefits Of Live Chat software
24×7 Availability Contextual, conversational and accessible support Answer specific questions not covered in the FAQs Capture more leads Get a lead on the competition
Summary Although live chat is most commonly used for customer support, its utility extends to many other areas (use cases), including lead generation and customer engagement. If you want to know more about Live Chat software then read here.
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