Live Chat Guide

CXINFINITY

Live Chat Guide

Today's Discussion What Is Live Chat Live Chat Software Trends & Stats Types Of Live Chat Solution Why You Need It Features To Look In Live Chat Software Benefits Of Live Chat Software Summary

LIVE CHAT

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In simplest terms, live chat is instant messenger with a professional flavor.

Live chat technology enables companies to have text-based conversations with their customers via a messaging interface. Here, “live” refers to real-time, two-way interactions between the organization and a customer, as opposed to email support where there is little or no expectation of immediate responses (much less immediate solutions).

What Is Live Chat

Live Chat software Trends & Stats Where in-store footfall is dec re asing, c u stom er s ar e l o o kin g forward to onli ne bus iness support. An d live c h at s o ftware is the magic trick a bus in ess n eeds to in c re ase lead c aptu re an d website conversion by 3 X.

Types Of Live Chat Solutions I. TYPES OF LIVE CHAT SOLUTIONS BY FEATURE SET Standalone solution All-in-one solution

II. TYPES OF LIVE CHAT SOLUTIONS BY FUNCTION OR USE CASE

Types Of Live Chat Solutions

Chatbot Live Chat for Sales Customer Support Live Chat CXInfinity

Why You Need Live Chat Software Live chat is a fast-paced communication channel that works on the primary KPI of a business i.e., the response rate It allows you to track your customer’s journey and guide them throughout to close sales Live chat resolution time is excellent and canned response do wonders here Integration with CRM and other application assures personalized conversation

Features to Look In Live Chat Software Canned Responses Automated/Proactive Messages Skills Based Routing Channel Escalation Typing Indicators Post Chat Surverys & Ratings Customization Single Setup

BENEFITS

Benefits Of Live Chat software

24×7 Availability Contextual, conversational and accessible support Answer specific questions not covered in the FAQs Capture more leads Get a lead on the competition

Summary Although live chat is most commonly used for customer support, its utility extends to many other areas (use cases), including lead generation and customer engagement. If you want to know more about Live Chat software then read here.

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