Create Personalized Customer Interactions with Cisco Live Chat

CXINFINITY Create Personalized Customer Interactions With Cisco Live Chat

DISCUSSION POINTS In today’s world, customers look for quick responses to their queries. They want their interactions with the support or tech team to be quick, resulting in resolution, and, certainly, less of those repetitive recorded messages that often take you one step forward, two steps backward.

Empower Your Customers Actively Engage Your Customers Have Personalized Chat Sessions With Your Customers Get Better Responses From Your Customers Get More Leads And Conversions

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EMPOWER YOUR CUSTOMERS With Cisco live chat software, your agents will be available to have more personalized interactions with your customers whenever they want to interact with you.

Your customers will feel cared for as they interact with live agents answering their queries in a bit more personalized way. A more personalized chat session means better customer relationships, and it is very much possible with live web chat.

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ACTIVELY ENGAGE YOUR CUSTOMERS Through the chat pop-up option, your visitors get to know instantly that you are available to assist them with any query that they may have They do not have to search the support tab or browse the website to interact with you.

Even contact agents also come to know if there are customers on the website looking for information and instantly greet them. This sets up active and highly engaging sessions with your customers.

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PERSONALIZED CHAT SESSIONS Welcome your customers using rule-based greetings for a page-specific chat session to ensure a personalized chat experience for your customers.

With seamless integration of live chat with the Cisco Finesse of UCCX interface, it is quite easy for you to have happy, engaging, personalized, and focused interactions with your customers.

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GET BETTER RESPONSES Since your customer expresses a bit more freely, using a webcast, you tend to get better responses from them, which, in turn, helps create a great customer experience.

Customers looking for services or products usually provide specific details on webchat concerning their requirements. Also, with the file share option, they can share their requirements through documents for early resolution of any specific issue that requires details.

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GET MORE LEADS & CONVERSIONS Live web chat is one of the best mediums to get quality leads as it is where your online customers come to when looking out for a solution that you offer in the form of services or products.

Indeed, these customers come to webchat after doing prior research and often happen to be good business prospects, with a great possibility of conversion. Prompt responses from your side will help them look confident to discuss their requirements in detail with you, which is indeed what you are always looking forward to.

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CONCLUSION CXInfinity is one of the most trusted contact center solutions, providing companies offering the bestin-class omnichannel solutions, especially when it comes to the integration of Cisco live chat with Cisco Finesse or UCCX systems for seamless connectivity that gets you more out of your customer interactions every time with its personalized way of communication. With its hands-on expertise in the integration of contact center software solutions, CXInfinity is your trusted partner in your growth story.

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CONTACT US Address: 10411 Motor City Drive, Suite 500, Bethesda, MD, 20817 Phone No: 888-544-8081 Website: www.cxinfinity.com Email Id: ask@cxinfinity.com