iGCP
Dear applicants, Greetings from AIESEC in Taylor’s University, Malaysia! First of all, thank you for your interest in becoming an exchange participant (EP) buddy of AIESEC. This 12-week experience will be an enriching one as you will be able to experience a different culture, at the same time development yourself. The 12-week experience includes 4 weeks of training + preparation, 6 weeks of project realization and 2 weeks of experience consolidation. This guidebook contains the overview of EP Buddy Programme and specific information related to the roles and responsibilities of an EP buddy. All applicants are required to read thoroughly this guidebook and complete the application form here http://bit.ly/1RAFU8M All application forms submitted will receive an acknowledgement. If you do not hear from Cynthia Tan within 24 hours from application, please e-mail or contact via +6010 2595288. We wish you all the best in your application!
AIESEC Business Model is not a theory but it needs to be embedded and lived up to our key value proposition: Leadership Development. Our membership needs to believe, lead and tell the story of our LDM and focus on the activities that deliver our true value during customer experience facilitation .
Our customers need to live our value proposition through all stages of their interactions with the organisation. At the end, AIESEC has to empower them to start a life-long journey – their growth is not over after their ELD experience.
We believe LEADERSHIP is the fundamental solution for all world issue. The 4 LDM Elements (the 4 icons) are the main elements we are developing while the 12 Defining Elements (the description under each icon) are what we facilitating.
Our customers who take up our exchange programmes will need to go through both inner and outer journey, which will be a platform for their leadership development. The interaction between AIESEC and its customers through all stages will be a channel to develop both AIESEC members and Exchange Participants.
These 6 Global Learning Environment will be the facilitation method for LEADERSHIP DEVELOPMENT that AIESEC applies.
22nd November
• Application released
9th November
• Application submission deadline
• Application screening & Announcement 23rd November
24th November • Introduction & Induction Day
• Realization preparation 25th November – 13th December
• 1st December – 26th January • 14th December – 8th February
December Realization
January Realization
• 18th January – 29th February • 25th January – 21st March
• 15th February – 28th March
February Realization
Starting from December 2015 until March 2016, we are receiving 50 exchange participants in total. With the ratio of 1 EP Buddy : 2 EPs, 25 EP buddies will be recruited.
Development of EP Buddy & EP
Purpose Of EP Buddy
KPIs • EP Buddy understands AIESEC Business Model | LEAD & S&S | GLE | XPP • 3 personal development goals • 3 achievements for EP development
Development of EP Buddy
Roles & Responsibilities
& EP
KPIs • 1 EP Buddy to 2 – 4 EPs • 1 written JD with KPIs • Min 12 weeks (4 + 6 + 2) working duration • 100% Completion of EP development report
Development of EP Buddy
Training
& EP
KPIs •3 soft skill training workshops
(Interpersonal Communication + Team Management |
provided for EP Buddy •1 S&S Operation training workshop provided for EP Buddy Feedback + Crisis Management | EP Coaching + Facilitation)
Development of EP Buddy
Tracking and Coaching
& EP
KPIs
• Weekly meeting with all EP Buddy for CEM (Customer Experience
Management) + CSS (Customer Service System) update & discussion| task progress reporting
• At least 2 performance reviews with EP Buddy
We believe that, as our EP Buddy is facilitating EP exchange experience, EP Buddy will be developed as a leader that AIESEC envisions. The above mentioned defining elements for each LDM element will be the benchmark for our EP Buddy’s leadership development along their facilitation journey.
Programme SOP Engagement
Key Activities • • •
Expectation Setting
• •
Pre-Realization Preparation
• •
•
KPIs
Set up at least 1 skype session with EP(s) 2 weeks prior departure to start building relationship Cross-check EP Checklist Provides guidance to EP on visa application
• •
1 skype session conducted EP prepared everything stated in the checklist
Discuss and list down the expectations from EP(s) and EP Buddy Ensure EP(s) is well prepared with the right mindset
• •
1 expectation list developed EP has a clear understanding on project and AIESEC’s Way (Why-How-What)
Recruit more suitable volunteers to assist EP Buddy in organizing the activities Plan EP tour – must be able to showcase Malaysia’s culture (e.g 1 day trip to a Malay village at Seremban) Plan other interactive activities like welcoming party, language class etc.
• • • • •
2 additional volunteers recruited EP tour planned 1 welcoming party planned 2 language classes planned 1 farewell party planned
Programme SOP Integration
Key Activities • •
• • • •
Airport pickup Assists in logistic arrangement in terms of settling down in EP house Organize EP Welcoming Party Conduct language classes Organize cultural integration activities with other EP buddies Participate in activities like Incoming Preparation Seminar and EP trainings together with EP
KPIs • •
• • •
Picked up each EP from airport 1 welcoming party organized with minimum 20 attendees 2 language classes conducted in 6 weeks At least 1 cultural integration activity organized with other EP buddy Participated in at least 1 event organized by AIESEC project team members
Programme SOP Engagement
Key Activities • •
• •
Feedback Review
•
KPIs
Keep in touch with EP every day (Treat them as your friend!) Organize outings like going out for meals together Encourage EP to participate in LC events (i.e AIESEC Hangout, Local Committee Meeting) Organize EP gatherings
•
Participate in feedback review sessions together with EP and project team
•
• • •
80% satisfaction from EP in terms of EP buddy engagement At least 2 outings organized # of LC events participated by EP (this depends on the LC timeline) Organized at least 2 EP gatherings
Participated in both 1st and 2nd feedback sessions
Programme SOP
Key Activities •
•
Organizes sharing session Work closely with AIESEC members to produce EP development report Collect EP stories
• •
1 sharing session organized between EP, AIESEC, TN/NGO and EP buddy 1 EP development report produced 3 or 5 EP stories collected (depending on the number of EPs assigned to an EP buddy)
Feedback session
•
Assist EP to fill in the last feedback form
• •
Each EP filled in feedback form 85% satisfaction rate from EP
Farewell
•
Organize farewell party + rewards and recognition Provide departure support
•
1 farewell party organized with minimum 20 attendees Certificates and small token of appreciation prepared for EPs Clear guidance is provided to EP for departure
Recap + Sharing
• •
KPIs
•
• •
Contact me if you are interested:
Cynthia Tan 010-2595288
THANK YOU & ALL THE BEST!