d-mars.com Top 30 Influential Women of Houston
Victoria A. Guster-Hines
Vice President, Operations & Franchising, McDonald’s – Houston Region African American Women on the Top. Victoria serves as McDonald’s Vice President of Operations and Franchising for the Houston Region, overseeing 800+ restaurants. She has a deep, enriched understanding of the business which provides resources as McDonald’s continues to grow the business and serve the community. She drives results through valuing her Owner/Operator Partners and Regional Staff. Victoria continues to lead the system in executing at a high level for “every day customer good” service and hospitality. She is also committed to optimizing and promoting business performance while being successful in developing a plethora of others and providing personal development and strategic leadership. As an ambassador for the McDonald’s brand, Victoria always does “the right things, in the right way, for the right reasons.” Victoria A. Guster-Hines Vice President Operations & Franchising McDonald’s – Houston Region 3707 Cypress Creek Pkwy., Suite #300, Houston, TX 77068 281-580-3322 | www.mcdonalds.com
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ictoria will tell you that her most accomplished recognition is being the proud mother to Douglas William Hines, and aunt to Eugena, Crystal, and Victoria. She contributes much of her success to her rock solid family foundation and the overwhelming love and support given by her sister, Debra M. Guster and cousin, Mary “Bobby” McDonald. Victoria is a poised and articulate executive who thrives on leading, learning, and making a difference. She sets a foundation with true interest in mutual success for all and leads with a purpose. She exemplifies value and leadership behaviors by promoting an environment of high integrity, both personally and professionally. Her collaborative leadership style 78
Top 30 Influential Women of Houston 2016
She prides herself in living by the Four Agreements: • Be impeccable with your word. • Don’t make assumptions.
• Don’t take anything personally. enables her to maximize team perfor• Always, always, always do your best. mance and business results. She is an accomplished, highly motivated, results driven professional, with a proven track As a mother, daughter, aunt, and sister, record in operations, people, and manshe is a provider, role model, care givagement expertise. er, friend, and leader. As a server, emShe began her career with McDonald’s ployee, and employer, she is a strategic as a Manager Trainee after graduating thinker, results driver, fast learner, and from college in the Michigan and talent builder. As an academic achievachieving her MBA in Indiana. Victoria er, she is an excellent communicator, advanced her way through the system LAMP achiever, and MBA holder. As a in various positions totaling twenty spiritual believer, she is a server, participromotions and seven relocations to pator, definer, and believer in all things become an officer of the McDonald’s for the greater good. One of her favorite Corporation. She has been widely Bible verses is from Romans 8:28 which recognized within McDonald’s, honored reads, “And we know that all things work as an Arthur Hill High School Alumnus together for good to them that love God, in 2006, as well as featured in the to them who are the called according to EBONY Magazine article McDonald’s his purpose.”
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