Presentation Travel & Leisure

Page 1

We predict what hotel room Sarah wants to book next week.

Find the right customer, at the right place, for the right product, at the right time.


1

Our mission

2

Market Needs

3

Datatrics’ Solution

4

Personalized Customer Journeys

5

Getting Started

6

Pricing


Datatrics History

April 2012 Founded

2014

October 2016

April 2018

Office in Utrecht

New headquarters

Move to Enschede

Dashboarding

Next Best Actions

Customer Journeys

Advertising

GDPR

DMP & predictive insights

Actionable predictive marketing

Serving relevant content

Facebook, Google, Instagram

GDPR/AVG interface


Traditional Customer Funnel

Acquire new customers Advertising, Real-Time Bidding

Increase conversion Website Personalization, Recommendations

Retarget potential customers Email Marketing, Retargeted Ads

Increase loyalty & engagement CRM, Support, Email Marketing


Customer Journeys using Datatrics

Acquire new customers Advertising, Real-Time Bidding

Increase conversion Website Personalization, Recommendations

Retarget potential customers Email Marketing, Retargeted Ads

Measure performance and Increase loyalty & engagement CRM, Support, Email Marketing

learn what works best automatically


Many different marketing tools

We connect to 120+ channels out of the box


Attract new guests to your channels Increase conversions on your channels Retarget high potential guests Nurture and engage existing guests

Datatrics helps hotels to: ➔

increase direct bookings

increase guest loyalty

create personalized journeys

Increase RevPAR


With Datatrics you can create customer journeys that are:

Sale!

More Relevant

More Personal

On every touchpoint

That are self-learning


Integrate your data sources Property Management System

Connect your internal data sources Connect external data sources

Email Marketing

Social Media

CRM & Support

Website

Datatrics API

Advertising

Weather Information

Demographic Data

Traffic Intensity


Create 360° customer profiles

?

Clicks on advertisement for romantic trips

Visits your pages about hotel Bruges

?

?

?

?

Signs up for your newsletter

Books a room for next month

Likes your page on Facebook

Name Country

Lives in a high income area

City Email

Books when forecast is good

Sarah Jones The Netherlands Amsterdam, North Holland sarah@gmail.com

Sarah studied at University of Amsterdam Sarah has an above average income


Create 360° customer profiles

?

?

? Can be persuaded with authority

?

? Is currently in the orientation phase

Belongs to segment loyal believers

Contact through Instagram Ads around 7 P.M.

Sarah Jones The expected lifetime value of Sarah is € 3,457

Engagement

21%

Opportunity

€ 389

Potential

78%

Most likely to book the panorama suite


John is a single-minded customer in the comparison phase, and can be

Sarah is a loyal customer in the

persuaded with scarcity.

orientation phase, and can be persuaded with social proof.

Target lookalikes


Advertising

Orientation

HT

Website

Email

HotelTrics Bruges

Orientation

Comparison

Comparison

Decision

Decision

hotel bruges sint-jan

Evaluation

Evaluation Voted most romantic city

Bruges

HotelTrics Bruges - at walking distance from Old Sint-Jan conference center

Loyal customer

Single minded customer

9,5 rating for tripadvisor.com

Persuade with social proof

Voted best business hotel in Bruges by business travelers visiting Bruges

Book Now

Voted best romantic getaway city of Europe: Bruges has everything you need for a romantic trip with your partner. #romance #bruges

Check in

Mon, 28 June

Check out

Tue, June 29

Persuade with scarcity


Advertising

Website

Email

hoteltrics.com/basic-double-room

Orientation

HT

HotelTrics

hoteltrics.com/basic-double-room

HT

HotelTrics

Orientation

Comparison

Comparison

Decision

Decision

Evaluation

Evaluation

Loyal customer

Basic Double Room

Basic Double Room

Persuade with social proof

Single minded customer Persuade with scarcity

Book Now

Book Now

Popular choice for couples

Honeymoon Suite Book Now

Only 3 rooms available!


Advertising

Website

Email

hoteltrics.com/basic-double-room

Orientation

HT

HotelTrics

Orientation

Comparison

Comparison

Decision

Decision

Evaluation

Evaluation

Basic Double Room Loyal customer

Single minded customer

Persuade with social proof

Persuade with scarcity Book Now


Advertising

Website

Email

Embedded content

hoteltrics.com/basic-double-room

Orientation

HT

HotelTrics

hoteltrics.com/basic-double-room

HT

HotelTrics

Orientation

Comparison

Comparison

Decision

Decision

Evaluation

Evaluation

Loyal customer

This room has been booked 10 times today

Only 2 rooms left!

Basic Double Room

Basic Double Room

Persuade with social proof

Single minded customer Persuade with scarcity

Book Now

Recommended for you Popular choice for couples visiting Bruges

Book Now

Close to Old Sint-Jan conference center Early & late check-ins, breakfast & diner Reduced rate if you book now!


Advertising

Website

Email

HotelTrics Bruges

Orientation

HotelTrics Bruges

sarah@gmail.com

Orientation

john@gmail.com

Comparison Decision Evaluation

Comparison Book now and get champagne breakfast for just â‚Ź10

Enjoy more benefits: become a platinum member

HT

HT

HotelTrics

HotelTrics

Decision Evaluation

Loyal customer

Single minded customer

Persuade with social proof

Persuade with scarcity A perfect start for a beautiful day

Become a platinum member

Complement your romantic stay with

Enjoy early and late check-ins,

champagne breakfast for â‚Ź10

complementary breakfast and more.

Book Now

Request Membership


Summary

Plug and play solution No long and expensive implementation

Actionable Application No dashboards or graphs

Data-driven customer journeys No more silos of customer data

Machine learning out of the box No need for expensive data scientists

Data-driven Marketing No static business ruling


Privacy / The GDPR Data Privacy Popup


Privacy / The GDPR Data Privacy Popup


Getting Started with Datatrics

Data Volume

Start

3 months

6 months

Conversion Increase

Building your 360° customer profiles 30 %

20 %

10 %

Datatrics Tracking script on website

Connecting your channels

Run your first automated customer journey

Setting up automated predictive advertising budgets


Pricing

Starter

Intermediate

Advanced

€ 500

€ 1200

€ 2500 +

Visits p/m

Visits p/m

Visits p/m

Conversion increase fees

< 250.000

250.000 - 500.000

> 500.000

5 - 15 % conversion increase

+ € 100

+ € 200

+ € 400

15 - 30 % conversion increase

+ € 200

+ € 400

+ € 800

30+ % conversion increase

+ € 300

+ € 600

+ € 1200

Prices are monthly (ex VAT). Conversion increase fees will be invoiced quarterly. + Starting rates in the advanced tier increase depending on your website traffic.


Many international clients already use Datatrics


Thanks hello@datatrics.com www.datatrics.com +31 (0)85 888 7001


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