Publisher
AutoZone Business & Technology
Store Support Center, Chihuahua
Chief Editor & Graphic Designer
Israel Perales
Editors
Pedro Ceballos
Ileana Casas
Gerardo Valenzuela
AUTOZONE BUSINESS & TECHNOLOGY
STORE SUPPORT CENTER, CHIHUAHUA
BTSSC Hemingway
Ernest, Av Hemingway Ave. 11517-A, Complejo Industrial Chihuahua, 31136
BTSSC Tecnológico
Av Heroico Colegio Militar, 4701, Nombre de Dios, 31150
Thank you for reading us!
PRESIDENT AND CEO
close the books on Fiscal Year 2024 (FY24) and look ahead to the unities and challenges of Fiscal Year 2025 (FY25), I want to take a nt to reflect on our achievements and set the stage for the future. st year has been marked by significant milestones, including the ful implementation of our solar panel project This initiative not epresents substantial cost savings for our company but also cores our commitment to environmental sustainability
Q4 of FY24, we celebrated three significant anniversaries: the 45th sary of AutoZone, the 24th anniversary of BTSSC, and the first year of ons in our second building. These milestones are a testament to our and stability, and they pave the way for future successes.
SC, we continue to expand our portfolio of projects, thanks to the exceptional talent and dedication of our AutoZoners. Your hard work and innovative spirit have been instrumental in driving our success and positioning us as a center of excellence As we move into FY25, we are excited to build on this momentum and tackle new challenges with the same level of enthusiasm and determination.
FY25 marks the end and beginning of several achievements that have consolidated BTSSC as a key support in AutoZone’s growth. It also marks the start of a new work model focused on the consolidation and transition of our Shared Services Center into a Center of Excellence. This new change also highlights the leadership transition at the corporate level, moving from Rick Smith, Sr VP Human Resources, to Jamere Jackson, Chief Financial Officer I am very excited about all the learnings and projects we will undertake together in this new stage
I would like to take this opportunity to thank Rick for all the support, commitment, dedication, and openness he has shown over the past 8 years in transforming DataZone into what we all know today as BTSSC. His efforts have enhanced our culture, standardized benefits, and driven a work model aligned with our company’s vision and objectives.
Thank you AutoZoners, for your dedication and hard work Together, we will continue to drive excellence and make BTSSC a shining example of what can be achieved through collaboration and innovation
DAVID CORREA BTSSC CHIHUAHUA VICE PRESIDENT CUSTOMER SATISFACTION
The store dress code is part of our culture and is designed to maintain our standards of personal presentation and workplace safety.
Compliance with this code allows us to ensure a professional and safe environment for AutoZoners, customers, and suppliers. Additionally, proper appearance and personal hygiene are important for presenting a professional image to our customers.
For more details, please refer to the Manual corresponding to your workplace on PolicyHub.
Nomination date: 2024-07-18
Nominator: RAMSES MAGALLANES MANCINAS
Nominees: IVONNE JHANETT REYES HERNANDEZ
A customer called here to pay a compliment to Yvonne whom she said worked in Customer Service. The customer, a former 21 year AutoZoner by the name of Rosalyn Austin (626-2138482) found herself stranded on the side of the road when her battery died. She said she had no money to purchase a new battery. She stated she was a little distressed and was not at her nicest when speaking with Yvonne, but she stayed calm and was able to get her directed to an AutoZone store in Jonesboro, GA. She said that Yvonne spent time on the phone researching her purchase and found she had enough in Rewards to pay for the new battery. Customer wants to “Thank Yvonne from the bottom of her heart and let her supervisors know what a calming influence she was and what a great job she did”.
FNomination date: 2024-05-10
Nominator: ANDREA MORENO MEDINA
Nominees: SANDRA GISELA AVELLA DIAZ. PABLO ISAAC ESPARZA VARGAS, ARELY OROPEZA ANAYA, DANIELA CHACON RODRIGUEZ, INGRID DANIELA ESPINOZA, ALEJANDRA HERNANDEZ OLIVERO
I would like to recognize daniela, sandra, ingrid, pablo, alejandra and arely for stand up for all our mexico commercial customers that were affected due to the implementation of h2h and also for put the best practices first to ensure to accomplish the compliance side as possible. during march h2h was implemented to the stores but some test were not previously done so that caused few issues, were all credit notes were issue as cash opening the register at the stores causing an overage so the cm took that money and create a payment to the ar account. that causes a fiscal variance and customer complaints. the teamwork with the field to properly treat all those cases to provide the best customer service with the limitations we had. after that they did the cancelation of the wrong fiscal documents they could detect. also, the cash credit notes were hitting the ar account as well causing a double benefit to the customer opening the register and affecting the credit the team had to daily identify those they called each store and help them to do a sale of adjustment for each wrong transaction this issue caused almost 600k fiscal impact on our customers accounts so the team also needed to do a cancelation of all documents to be on compliance as possible. and all credit cards payments at the store did not go through the ar system impacting almost one million pesos during those days. the team needed to work with the field to process all those payments manually asap to avoid accounts suspension. there are still more issues to be fixes but with minimal impact. thanks, team, for all the extra effort, the manual work and for help the different it teams to gather all the information as needed to be able to fix the issues due to h2h.
Join the celebration of all our coworkers who have reached a milestone of 5 and 10 years, during Q4 FY24
amazing amazing amazing
ABIGAIL VILLA
EDWIN AMADOR
ANDRES NIETO
JOSE TAPIA
RAUL PIÑON
GILBERTO AGUILAR
JUAN CHAVEZ
ALAN CASTILLO
MANUEL ALVAREZ
ALMENDRA GARCIA
LILIANA BASTIDAS
KARLA LEAL
LUISA FLORES
JOAN AVILES
VICTOR GUERRA
HECTOR ORTIZ
PAUL AMPARAN
ALBERTO CARDONA
JONATHAN FRANCO
JESUS AMPARAN
IVONNE SOLIS
JOEL CUELLAR
ARACELY ALMANZA
ESTHELA CUEVAS
KAREN BELTRAN
JUAN BISSIO
ANDREA ESCAPITA
MICHELLE HERNANDEZ
JESUS TORRES
amazing amazing amazing
DORINDA PARSON
FLOR MUÑOZ
ANGEL PEÑA
TATIANA PALACIOS
JOSE SOLTERO
JESUS GARCIA
FRANCISCO ACOSTA
KARLA CASAS
MYRNA CHAVEZ
ANA CENICEROS
LUIS TERAN
ARIANNA VAZQUEZ
amazing amazing amazing
ALEJANDRO SIMENTAL
CHRISTIAN LIRA
RENE ROBLES
SERGIO CARREON
JAVIER OCHOA
MARTHA BARRIOS
RAMON PAJARO
DALILA DURAN
JOANA LOZOYA
On May 28th, 29th, 30th, and 31st, at BTSSC Hemingway, with the presence of more than 80 AutoZoners, the Strategic Performance Committee conducted the "SMART Goals and Effectiveness Certification for Leaders" workshop.
Through this certification, leaders reinforced their ability to set goals aligned with managerial effectiveness, BTSSC's vision and objectives, and focused on continuous improvement.
SSC AutoZoners attended, and as a special guest, they had Russell Church, Director of Commercial Credit at the SSC. Topics of interest for financial professionals were discussed, such as the Q3 income statement, as well as upcoming topics like the RPM.
On June 6, 24 AutoZoners who participated intensively in the Management Skills Seminar, completed their studies, leading to their generation's graduation.
This seminar was led by Erika Rubio, facilitator of "Con-Talento." Throughout 13 sessions, the AutoZoners were trained in key topics for their professional development, such as leadership, communication, emotional intelligence, time management, team management, and more.
On July 17, the parents at BTSSC were celebrated in a special gathering in honor of Father’s Day, to recognize their hard work and commitment to their families, as well as their role within their respective teams.
On Thursday, July 4, the Merchandising department hosted its Annual Merch Celebration. This event aimed to acknowledge the accomplishments achieved throughout FY24.
The meeting also covered the results and current impacts of the department’s different areas: Content Operations, Content Support Operations, Item Integrity, Internal Content, and Business Analysis.
On June 17, BTSSC held the Q3 FY24 Townhall. The meetings were scheduled as follows: BTSSC Tecnológico at 10:00 a.m. and BTSSC Hemingway at 3:00 p.m. In both sessions, relevant information was shared with all AutoZoners. Some of the key topics were as follows:
BTSSC stands out as a great place to work, achieving positive results in the growth and sense of belonging among AutoZoners.
The new Learning Garage will be hosted on the new MangoApps platform, which is now available to all AutoZoners.
Facilities have begun work on the Solar Panels project at the Hemingway building BTSSC Tecnológico recently inaugurated a smoking area and will later feature a gym area.
The Extra Miler award for Q3 was presented. We celebrated the AutoZoners who reached an anniversary milestone during Q3.
The announcement of RPM evaluations was made.
Medicato is the new app available to us, providing the benefit of online consultations with doctors and healthcare specialists for any health issue.
The Communications team presented the external marketing strategy they were working on
During the month of June, the ‘Storytelling’ workshop was conducted by Heriberto Fernández, in which leaders from different areas of BTSSC participated.
The leaders had the opportunity to learn about the art of storytelling and how to use it to enhance the effectiveness of their presentations with impactful narratives and visuals, aiming to ensure that the audienceclients are satisfied and inspired to take action
As part of the initiatives of the AVP (AutoZoner Value Proposition) Committee, the IT department held various meetups, where AutoZoners from different departments, including non-IT areas, participated. The goal of these meetups was to share knowledge to develop technical skills across different teams and simultaneously create value for AutoZoners
Since 2019, Miguel Ángel and Idaima have taken the initiative to support a very noble cause: supporting the “Chain of Love Against Childhood Cancer” orphanage, through a plastic bottle and cap recycling campaign. They took on the task of coordinating communication, collection, and delivery of the collected material for further processing. Idaima and Miguel’s initiative benefited children with cancer, helping them cover the costs of their medical treatments, lodging, and basic needs such as food and education.
For this outstanding effort, both were recognized with the “Ray of Hope” distinction. This recognition is awarded to AutoZoners who have demonstrated extraordinary compassion and help others, a community, or a cause in a significant way. Congratulations Idaima and Miguel, thank you for living our values!
Thanks to the hard work of this great team, the building located in front of the Tecnológico celebrates its first year of operations today! To mark the occasion, we had a small gathering with healthy snacks, emphasizing that we are 1TEAM working every day to provide WOW Customer Service!
During the last quarter of FY24, the facilities team completed the implementation of the solar panel project for the Hemingway building. This high-impact project for the company and the environment will provide electrical energy to our operations, significantly reducing costs and promoting sustainability
The civil association ‘Brindemos Alegría para Vivir’ visited both BTSSC buildings to share a bit about the valuable work they do at the shelter, supporting children and adults with disabilities who also lack family support. The association’s work is 24/7, 365 days a year, and lifelong for the shelter’s users. This means that the people there receive permanent support with recreational activities, but above all, for their physical, emotional, and psychological development.
This commendable work is made possible through various supports they receive from the private sector, such as the ‘Running the Extra Mile’ race by AutoZone BTTSSC. For this reason, we invite you to join the cause, and if you haven’t done so yet, sign up today to bring a hug of hope to those who need it most.
The Added Value Expo was held on August 28 and 29 in both BTSSC buildings. During the Expo activities, projects developed during the fiscal year were showcased, which added value to AutoZone, either through their impact on savings or by generating value for the company. The directors of Merchandising and Contact Center, Angeles Licona and Alex Simental, shared experiences and advice on how we can take our work and careers to the next level.
To conclude the expo, project tables were set up so that AutoZoners could learn more about the initiatives that were presented, and the “WOW Players Wall” was unveiled, which contains the names of all the AutoZoners who received an Extra Miler recognition during FY24.
On September 4th, we welcomed members of the SSC leadership team to BTSSC: Michelle Borninkhof, Jameere Jackson, and Rick Smith, to lead a special edition of the TownHall. During the session, relevant data about the evolution and growth of BTSSC was shared, serving as a prelude to the announcement that Rick Smith would be handing over leadership of BTSSC management to Jameere Jackson. It was undoubtedly a special and emotional TownHall with a touch of nostalgia, where important achievements of BTSSC were remembered, highlighting Rick Smith’s key leadership in recent years.
On July 19, 2024, a catastrophic event unfolded as a faulty update from CrowdStrike, a renowned cybersecurity company, caused widespread crashes in Microsoft Windows systems globally. This triggered a massive IT disruption, throwing businesses and services into disaster. Amid this digital chaos, a group of dedicated AutoZoners from BTSSC went the extra mile. Collaborating closely with the SSC, they quickly triaged the problem and devised a strategy to fix it. Despite the complexity of the issue, which required manual intervention on each affected computer, they did not waver.
In the midle of night and early morning hours, these AutoZoners mobilized. They arrived to the BTSSC offices and began the task of manually applying the fix of computers on site. With precision and determination, they worked through the night, ready to assist AutoZoners arriving early in the morning. Their tireless efforts and unwavering commitment ensured that the incident was managed with minimal disruption to operations. This team went above and beyond, demonstrating exceptional dedication and teamwork in the face of a global crisis. Thanks to their extraordinary efforts, the company continued to operate smoothly, turning a potential disaster into a testament of resilience an our AutoZone culture.
Thank you AutoZoners, for your commitment and support!
