AutoZone BTSSC Tune-In Q3 FY24

Publisher

AutoZone Business & Technology

Store Support Center, Chihuahua

Chief Editor & Graphic Designer

Israel Perales

Editors

Pedro Ceballos

Ileana Casas

Gerardo Valenzuela

AUTOZONE BUSINESS & TECHNOLOGY

STORE SUPPORT CENTER, CHIHUAHUA

BTSSC Hemingway

Ernest, Av Hemingway Ave. 11517-A, Complejo Industrial Chihuahua, 31136

BTSSC Tecnológico

Av Heroico Colegio Militar, 4701, Nombre de Dios, 31150

Thank you for reading us!

As we wrap up the third quarter of the year, it’s a fitting time to reflect on the significant strides we’ve made together at BTSSC. Our journey has been filled with challenges, yet our collective dedication and teamwork have yielded impressive results. It’s amazing how quickly these past months have flown by, and now we are gearing up to tackle the opportunities and challenges that lie ahead.

It is essential that we maintain our focus and commitment to excellence in our roles. The upcoming months are crucial for us to not only meet but exceed our targets. Each of us plays a vital role in supporting our colleagues in the field, ensuring we continue to deliver the exceptional customer service that sets us apart from our competitors. Putting the customer first, striving for exceptional performance, and contributing to team success are the cornerstones of our mission.

As we move forward into the rest of the year, I encourage everyone to embrace the upcoming challenges with positivity and determination. Let’s strive to go the extra mile, not just in reaching our individual and collective goals, but in fostering an environment of support, collaboration, and excellence. We LIVE the Pledge, we have the power to overcome obstacles, achieve remarkable success, and continue building a legacy we can all be proud of.

Thank you for your unwavering dedication and hard work Here’s to a successful and fulfilling Q4 and beyond!

Warm regards,

ANGELES LICONA BTSSC CHIHUAHUA

MERCHANDISING DIRECTOR CUSTOMER SATISFACTION

I have observed a renewed sense of energy and enthusiasm within our office, a clear indication of the vibrant and collaborative spirit that defines us. This renewed vigor has not come without its own set of challenges, such as the parking issues some of you have experienced. Rest assured, we are fully aware of these concerns and have established a committee to explore effective solutions

At AutoZone, our unique and powerful culture of customer service is what sets us apart from the competition. For 44 years and counting, we have dedicated ourselves to offering the best merchandise at the right price, providing WOW! Customer Service and Trustworthy Advice. Across our stores, distribution centers (DCs), Store Support Centers (SSCs) and at ALLDATA, the foundation of our success is the rich culture our AutoZoners strive to live by. Every day, AutoZoners Go the Extra Mile for each other, our customers and the communities where we all live, work and play. We strive to create a welcoming, inclusive environment for our customers and for one another.

We are guided by our Pledge and Values. Our Pledge is our promise to customers and to each other as AutoZoners. The four simple, actionable lines of our Pledge help AutoZoners across the company know What It Takes To Do The Job Right, or what we call, WITTDTJR. Every AutoZoner, from AutoZoners in our stores to our CEO Team (officers of the company), strives to LIVE the Pledge. We are also guided by our Values as 1TEAM: An AutoZoner Always… Puts Customers First, Cares About People, Strives for Exceptional Performance, Energizes Others, Embraces Diversity and Helps Teams Succeed.

Join the celebration of all our coworkers who have reached a milestone of 5 anda 10 years, during FY24 Q3

amazing amazing amazing

LILIANA SAENZ

VERONICA MERAZ

LUIS FUENTES

JOSE BAEZA

JOSE PEREZ

ALAN BUENO

EVER SANCHEZ

OSCAR RUIZ

ALEJANDRO CENTENO

KAREN GALLARDO

HEIDI PEDRIN

LAURA PAZ

EDITH RODRIGUEZ

JUAN BISSIO

ANDREA ESCAPITA

MICHELLE HERNANDEZ

JESUS TORRES

VICTOR GUERRA

amazing amazing amazing

JUAN LARA

CARLOS CONTRERAS

NOE JURADO

SERGIO CARRASCO

TANIA REYES

OMAR CHAVEZ

JORGE RIOS

EDGAR MARQUEZ

MARISSA SALAZAR

JUAN RAMIREZ

Google Looker training

On February 27, the 66 Degrees team conducted training for the AutoZone BI team on the use of Google Looker. The intention is for our developers to know how it works to be able to make reports at the US, MX and BR level. An initiative to have cloud reporting options as part of AutoZone's modernization.

BTSSC Townhall Q2 FY24

On March 11, the BTSSC Townhall for the Q2 FY24 took place in both of our buildings. The BTSSC directive team shared relevant information about the company results and strategies during the second quarter of the fiscal year 24.

Did you know that the actions to promote the growth and development of BTSSC in FY24 are based on 5 strategic committees? These committees and their members promote different initiatives to consolidate BTSSC as a business unit.

International Women's Day

March 8 commemorates the struggle of women for their participation, on an equal footing with men, in society and in their integral development as a person. At BTSSC we commemorate this day with activities for all AutoZoners, these activities were carried out by Lic. Priscila Sanchez on behalf of the PAE (Employee Support Program).

Extraordinary Women recognition: Brenda Garcia and Laura Luevano

We are proud to share that Brenda Garcia and Laura Luevano, who are part of our team, were awarded as Extraordinary Women by the Coordinating Council of Business Women, in coordination with INDEX Chihuahua.

In this edition, recognitions were given to Extraordinary Women with more than a decade of experience and are closely linked to the Chihuahua industry. This award not only celebrates individual achievements, but also highlights the important role that women play in the industrial sector.

Thank you for raising the name of AutoZone BTSSC!

Second Leadership Seminar graduation

On March 20, AutoZoners leaders from different departments graduated from the Leadership Seminar, in its second edition.

18 sessions and more than 60 hours of preparation that began in November 2023 were what this group of leaders, as well as BTSSC, invested in an intensive development program that will allow them to be better prepared to take advantage of the professional opportunities and challenges in their careers, inside and outside the company.

At the graduation ceremony, directors and leaders who participated in the seminar exchanged impressions about the benefit of this type of training, highlighting that they are invaluable opportunities for personal and professional development.

"Finance for nonfinancial" workshop

During the week of April 8, the General Services managers team participated in a workshop called “Finance for non-financers”, which is integrated into the grid of their training as BTSSC leaders.

Some topics to review are the following:

Finance Basics

Financial mathematics

Interest

Investments

Financial decisions in personal and business life

Management Skills Seminar

On April 10, another edition of the Management Skills Seminar began, taught by instructor Erika Rubio on behalf of Con-Talento, where more than 20 AutoZoners from different areas will be participating.

This Seminar aims to acquire knowledge and develop both skills and behaviors that allow the personal performance of leaders to improve, while enhancing the human capital in their charge, impacting the generation of value in the results of AutoZone BTSSC

2024 Finance Team Building

28 AutoZoners from the finance department participated on April 25 and 26 in the team building called "The Samurai Game - Conscious Leadership", a program to develop conscious leadership that takes you to live an intense, challenging and powerful experience to train leaders. with human sense. Based on the ancient philosophy of the Samurai, this methodology has two great pillars: Honorability and Service, which become the bases of this experience where each participant builds victory over himself by facing each challenge with respect and dignity.

Human Resources TownHall

On April 18, our VP, David Correa lead the Human Resources Town Hall. The different areas of HR were integrated, recalling AutoZone BTSSC's strategy and objectives for FY24.

AutoZoners from each department in the area shared data about their work and progress of the projects they are working on. The focus and conclusion of the meeting was to highlight the importance of continuing to provide support and service to all areas of BTSSC, with the aim of achieving the business objectives and development of both BTSSC and the AutoZoners who are a fundamental part of the company.

BTSSC External branding campaign

For the first time, BTSSC has implemented an external marketing campaign, with the aim of positioning ourselves in the city of Chihuahua as a great place to work. Thus attracting the best professional talent to join our team and continue consolidating our growth.

The main channels where this campaign is being developed are social networks, presence in universities and business clusters and also through visuals in our facilities.

BTSSC Bowling tournament

The BTSSC Bowling Tournament was part of the work plan of the Sports Committee. This initiative was very well received by the AutoZoners who joined the tournament.

We especially thank Candy Esparza for the logistics of the competition, which by the way was very fun to watch and feel the competition between teams.

It is important to BTSSC to develop these spaces for coexistence and healthy competition, which allow us to meet colleagues from other areas and strengthen ties between work teams.