Digital magazine
Look for a new issue every quarter
FY24 P4 | ISSUE #06
BTSSC Journal
Our Staff. Publisher AutoZone Business & Technology Store Support Center, Chihuahua
Chief Editor & Graphic Designer Israel Perales
Editors Pedro Ceballos Ileana Casas Gerardo Valenzuela
AUTOZONE BUSINESS & TECHNOLOGY STORE SUPPORT CENTER, CHIHUAHUA BTSSC I Building Ernest, Av Hemingway Ave. 11517-A, Complejo Industrial Chihuahua, 31136
BTSSC Journal
Digital magazine
BTSS II Building 4701, Heroico Colegio Militar Av. Nombre de Dios, 31150
Thank you for reading us!
BTSSC Journal
CONTENTS 04 DEAR AUTOZONERS A special message from our CEO, Bill Rhodes
05 A MESSAGE FROM: OUR
GENERAL SERVICES DIRECTOR Saul Arrazate gives an official message for our first quarter
07 ANNIVERSARIES Join the celebration of all our coworkers who have reached a milestone
EXTRA MILERS OF THE YEAR 15 BTSSC 23 ANNIVERSARY
The key of our succes!
CELEBRATION
a tradition that fills us with pride every year
16 GRILLZONE 2023 Talent, enthusism and delicious food
17 ALLDATA EXTRA MILLER OF THE YEAR
Another Extra Miler of the year from BTSSC
19 HALLOWEEN CONTEST We're thrilled to share the Halloween spirit
BTSSC'S HIGHLIGHTS
BEST CONTACT CENTER AGENTES OF THE FY23
Read the important events that have happened in this past quarter
Thanks for all the hard work AutoZoners
LIKE, COMMENT & SHARE! @BTSSC.CHIHUAHUA
BTSSC Demographics
ALLDATA
03
1,394
FY24 P4 ISSUE #06
7 AutoZoners
Main Business Areas
7 Directors
Contact Center Finance Human Resources General Services IT Merchandising
BILL RHODES CHAIRMAN, PRESIDENT AND CEO CUSTOMER SATISFACTION
FY24 P4 | ISSUE #06
04
Hi BTSSC, I am confident you are all well and having a tremendous fiscal year initiation. Q1 is over, and in retrospect, we started the year strong, and I’m sure we will continue like that. While sales have slowed and, as our values say, we need to be thrifty and thoughtful about staying on top of the market. I can proudly share that more and more projects are being migrated or started within BTSSC, reflecting the great work you have done throughout these 23 years and why our executive team keeps trusting you, AutoZoners. I can only encourage you to keep developing and preparing for the future. And you, leader, strengthen your teams and bonds with your stakeholders to keep on track on this road to excellence. Q2 is an essential time for AutoZone, being our most substantial sales time. Be on top of our needs as an organization and keep delivering excellent work to help our leadership team make the best decisions to turn the scales to success.
BTSSC, I can only express my gratitude for your hard determination and work. As part of our leadership group, I want you to trust that we are intensely working on strategies to make each of us successful in our day to day work, consequently delivering outstanding results tha t will make us even better than today as BTSSC BTSSC. We are returning to basics this fiscal year with our LIVE The Pledge theme. We have a strong culture, and we should feel proud of being a leader in the industry. Live this culture every day, and take pride in our uniqueness and passion, not only for our business but for each of you, our AutoZoners. We are more than an auto parts retailer; we are a people company! It’s always a great day to be an AutoZoner!
SAUL ARRAZATE
FY24 PR | ISSUE #06
05
BSTCC CHIHUAHUA GENERAL SERVICES, DIRECTOR CUSTOMER SATISFACTION
An AutoZoner Always
ENERGIZES OTHERS
Share your passion for the business. Generate enthusiasm, motivate others and promote innovation. Listen and assume positive intent.
BTSSC Journal
FY24 P4 | ISSUE #06
06
ANNIVERSARIES JOIN THE CELEBRATION OF ALL OUR COWORKERS WHO HAVE REACHED A MILESTONE OF 5, 10, 15 & 20 YEARS DURING FY24 Q1
5
YEARS
LUIS MANCHA
MARYSOL VILLALOBOS
EVELIA LOYA
JANIK PEREZ
HUGO FLORES
JESUS SEAS
AARON MENDIAS
JOSE ESTRADA
CARLOS DELGADO
NALLELY VALDEZ
BLANCA OCHOA
LUIS TREVIZO
ROCIO VAZQUEZ
JUAN CANO
ITZEL PORTILLO
JAVIER CISNEROS
OMAR HERRERA
CARLOS CALIXTO JOSE SANDOVAL
FY24 PR | ISSUE #06
07
BTSSC Journal
ANNIVERSARIES JOIN THE CELEBRATION OF ALL OUR COWORKERS WHO HAVE REACHED A MILESTONE OF 5, 10, 15 & 20 YEARS DURING FY24 Q1
10
YEARS
GILBERTO VILLALOBOS AARON ARANDA FRANCISCO GUDIÑO RAUL SERVIN
15
CARLOS ORTEGA CESAR TORRES ABRAHAM RAMIREZ LAURA LUEVANO
YEARS
DAVID RICO
SERGIO XCAER
FY24 PR | ISSUE #06
07
BTSSC Journal
EXTRA MILERS OF THE FY23
CONGRATULATIONS AUTOZONERS! YOU HAVE GONE THE EXTRA MILE DURING THE BTSSC II OPENING PROJECT, DEMONSTRATING GREAT EFFORT AND COMMITMENT
FY24 PR | ISSUE #06
09
The building began operations in the first week of May with all safety requirements and stable services in place. The timely opening of Building 2 demonstrates how at BTSSC we embody AutoZone's values, where care for colleagues' interests by valuing everyone's contributions, getting motivated in the face of challenges, and creating solutions for each problem helped us achieve the significant challenge we had ahead!
Congratulations and thank you, AutoZoners, for going the extra mile in FY23! BTSSC Journal
ALEJANDRO SIMENTAL MAGANA PEDRO CEBALLOS VILLAGRAN JESUS RAMON PAJARO GRAJEDA LUIS ANWAR GONZALO ALDERETE DIAZ DAVID HINOJOS QUINONES ANDRES PARRA HERNANDEZ PABLO HUMBERTO RAMIREZ FRANCO GERARDO VENEGAS VILLALOBOS ALEJANDRO COLLAZO MINJAREZ SERGIO ALONSO GOBEA LARA FELIPE AARON VILLA MERAZ JOSE LUIS BEJARANO REYES ILEANA CASAS SCHIAFFINO GERARDO MARTIN VALENZUELA MIRANDA ERIK RUIZ LEDEZMA MARCO ANTONIO POMPA GONZALEZ (CAT) FERNANDO ARTURO LONGORIA GUERRA (CAT) LUIS EDUARDO DE LA CABADA TAGLIABUET (CAT) ERNESTO MARCOS IGA (CAT) CHRISTOPHER ALLEN (SSC) DANIEL MONTAÑEZ (SSC)
BTSSC Journal
FY24 P4 | ISSUE #06
10
Business Architecture Map knowledge to build adequate training paths and development
Business Continuity Identify and address any potential risk to our operation
OUR PILLARS Get to know the bases on which our business operates
Leadership Model
Service Delivery
Ensure effective communication flow for a successful transition
Standardize and build consistency across all our processes
FY24 PR | ISSUE #06
11
BTSSC Journal
BTSSC's Highlights What has happened in the last quarter?
Marco Gómez y Amit Patil: SSC Extra Miler of the Year Business Architecture
Marco Gómez and Amit Patil, AutoZoners from BTSSC, made us incredibly proud by winning the Extra Miler of the Year award at the SSC. Their recognition was presented during the National Sales Meeting, showcasing the name of BTSSC and Chihuahua. Thank you for your tremendous work, reflected in a great result for the company. Congratulations!
BTSSC Journal
FY24 P4 | ISSUE #06
12
Thanks to all AutoZoners, family members, and friends who gathered to run the Extra Mile. We surpassed last year's attendance, shared great camaraderie, and demonstrated that an AutoZoner always cares about people!
FY24 PR | ISSUE #06
13
BTSSC Journal
BTSSC's Highlights What has happened in the last quarter?
Total succes the second edition of “Runnig the Extra Mile” Business Architecture On Saturday, September 9th, the AutoZone Business & Technology Store Support Center (BTSSC) held the second edition of the "Running the Extra Mile" race at the Metropolitan Park El Rejón. This event brings together employees, families, and external runners for a good cause. This year, we supported the civil organization "Esperanza para el Autismo" (ESPAU). In addition to promoting health through exercise and family interaction, attendees enjoyed a pleasant morning and had the opportunity to participate in an exciting raffle for incredible prizes.
BTSSC Journal
FY24 P4 | ISSUE #06
14
BTSSC's Highlights
BTSSC 23 Anniversary Celebration
What has happened in the last quarter?
Service Delivery With tacos, and lots of fun, on September 22nd, we celebrated the 23rd anniversary of AutoZone BTSSC. It fills us with pride to see how much this team of AutoZoners has grown, paving the way for more projects and many growth opportunities for everyone. Thank you for attending this event organized with great enthusiasm, and we count on you to achieve many more anniversaries. We also want to give a very special thanks to our founding AutoZoners who joined us to cut the cake, a tradition that fills us with pride every year
FY24 PR | ISSUE #06
15
BTSSC Journal
BTSSC's Highlights What has happened in the last quarter?
GrillZone 203 Business Architecture On October 21st, the second edition of our GrillZone 2023 BBQ contest took place, an initiative that promotes diversity and the participation of AutoZoners. Thank you for your talent, enthusiasm, and delicious food!
BTSSC Journal
FY24 P4 | ISSUE #06
16
Pedro Quiñonez: ALLDATA Extra Miler of the Year We proudly present Pedro Quiñonez, who was the winner of the ALLDATA Extra Miler of the Year in the United States. This recognition originated from a project during last year's HackWeek, which Pedro continued to drive forward, turning it into an initiative of significant impact for the company. Congratulations Pedro, we are very proud of you at BTSSC!
FY24 PR | ISSUE #06
17
BTSSC Journal
18
BTSSC Journal
FY24 P4 | ISSUE #06
Consistency, dedication, commitment, discipline - these are just a few words that describe the work of our Contact Center agents. On September 5th, the best performers of FY23 were recognized. Those who displayed exceptional performance, contributed to their teams' success, and, of course, puting our customer first and providing WOW! Customer Service.
HALLOWEEN
WE'RE THRILLED TO SHARE THE HALLOWEEN SPIRIT AT BTSSC,
FY24 PR | ISSUE #06
19
BTSSC Journal
CONTEST 2023
WITH A SPECTACULAR HALLOWEEN CONTEST
BTSSC Journal
FY24 P4 | ISSUE #06
20
BTSSC Journal